Condensed Consolidated Statements of Operations (unaudited) - USD ($) shares in Millions, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2019	Sep. 30, 2018	Sep. 30, 2019	Sep. 30, 2018
Revenues
Net investment income	$ 880	$ 844	$ 2,470	$ 2,454
Realized capital gains and losses:
Total other-than-temporary impairment (“OTTI”) losses	(16)	(4)	(44)	(8)
OTTI losses reclassified to (from) other comprehensive income (OCI)	2	(1)	1	(2)
Net OTTI losses recognized in earnings	(14)	(5)	(43)	(10)
Sales and valuation changes on equity investments and derivatives	211	181	1,226	27
Total realized capital gains and losses	197	176	1,183	17
Total revenues	11,069	10,465	33,203	30,334
Costs and expenses
Property and casualty insurance claims and claims expense	6,051	5,805	18,227	16,711
Life contract benefits	513	498	1,521	1,485
Interest credited to contractholder funds	169	163	487	489
Amortization of deferred policy acquisition costs	1,425	1,317	4,151	3,886
Operating costs and expenses	1,414	1,425	4,174	4,086
Pension and other postretirement remeasurement gains and losses	225	(39)	365	(32)
Restructuring and related charges	0	13	27	55
Amortization of purchased intangibles	32	24	96	69
Impairment of purchased intangibles	0	0	55	0
Interest expense	80	82	245	251
Total costs and expenses	9,909	9,288	29,348	27,000
Gain on disposition of operations	0	1	3	4
Income from operations before income tax expense	1,160	1,178	3,858	3,338
Income tax expense	229	199	784	636
Net income	931	979	3,074	2,702
Preferred stock dividends	42	37	103	105
Net income applicable to common shareholders	$ 889	$ 942	$ 2,971	$ 2,597
Earnings per common share
Net income available to common shareholders per common share - Basic (in dollars per share)	$ 2.71	$ 2.72	$ 8.98	$ 7.43
Weighted average common shares - Basic (in shares)	327.7	346.0	330.8	349.7
Net income available to common shareholders per common share - Diluted (in dollars per share)	$ 2.67	$ 2.68	$ 8.85	$ 7.31
Weighted average common shares - Diluted (in shares)	333.0	351.7	335.7	355.4
Property and casualty insurance premiums
Revenues
Revenues	$ 9,094	$ 8,595	$ 26,882	$ 25,341
Life premiums and contract charges
Revenues
Revenues	625	612	1,874	1,840
Other revenue
Revenues
Revenues	$ 273	$ 238	$ 794	$ 682