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SEGMENT INFORMATION
9 Months Ended
Sep. 30, 2024
Segment Reporting [Abstract]  
SEGMENT INFORMATION SEGMENT INFORMATION
Our operations involve servicing patients through our three reportable business segments: home health, hospice and high acuity care. We divested our personal care business on March 31, 2023. Our home health segment delivers a wide range of services in the homes of individuals who may be recovering from surgery, have a chronic disability or terminal illness or need assistance with completing important tasks. Our hospice segment provides palliative care and comfort to terminally ill patients and their families. Our high acuity care segment delivers the essential elements of inpatient hospital, palliative and SNF care to patients in their homes. Our personal care segment provided patients with assistance with the essential activities of daily living. The “other” column in the following tables consists of costs relating to executive management and administrative support functions, primarily information services, accounting, finance, billing and collections, legal, compliance, risk management, procurement, marketing, clinical administration, training, human resources and administration.
Management evaluates performance and allocates resources based on the operating income of the reportable segments, which includes an allocation of corporate expenses directly attributable to the specific segment and includes revenues and all other costs directly attributable to the specific segment. Segment assets are not reviewed by the company’s chief operating decision maker and therefore are not disclosed below (amounts in millions).
 For the Three-Month Period Ended September 30, 2024
 Home
Health
Hospice
Personal
Care(1)
High Acuity Care
Other(2)
Total
Net service revenue$372.1 $207.9 $— $7.7 $— $587.7 
Cost of service, inclusive of depreciation222.2 107.7 — 7.7 — 337.6 
General and administrative expenses93.3 49.7 — 5.7 66.3 215.0 
Depreciation and amortization2.1 0.8 — 0.8 1.1 4.8 
Operating expenses317.6 158.2 — 14.2 67.4 557.4 
Operating income (loss)$54.5 $49.7 $— $(6.5)$(67.4)$30.3 
 For the Three-Month Period Ended September 30, 2023
 Home
Health
Hospice
Personal
Care(1)
High Acuity Care
Other(2)
Total
Net service revenue$351.6 $200.2 $— $4.4 $— $556.2 
Cost of service, inclusive of depreciation201.6 104.2 — 5.8 — 311.6 
General and administrative expenses91.4 48.4 — 5.3 52.9 198.0 
Depreciation and amortization1.8 0.8 — 0.7 1.1 4.4 
Operating expenses294.8 153.4 — 11.8 54.0 514.0 
Operating income (loss)$56.8 $46.8 $— $(7.4)$(54.0)$42.2 
For the Nine-Month Period Ended September 30, 2024
Home
Health
Hospice
Personal
Care(1)
High Acuity Care
Other(2)
Total
Net service revenue$1,113.5 $612.9 $— $23.9 $— $1,750.3 
Cost of service, inclusive of depreciation648.6 317.6 — 19.9 — 986.1 
General and administrative expenses276.8 146.5 — 17.0 196.3 636.6 
Depreciation and amortization5.7 2.3 — 2.5 2.9 13.4 
Operating expenses931.1 466.4 — 39.4 199.2 1,636.1 
Operating income (loss)$182.4 $146.5 $— $(15.5)$(199.2)$114.2 
For the Nine-Month Period Ended September 30, 2023
Home
Health
Hospice
Personal
Care(1)
High Acuity Care
Other(2)
Total
Net service revenue$1,044.7 $592.8 $15.0 $13.1 $— $1,665.6 
Cost of service, inclusive of depreciation593.1 304.4 11.1 15.5 — 924.1 
General and administrative expenses270.5 144.1 2.3 15.0 173.6 605.5 
Depreciation and amortization4.3 2.2 — 2.3 4.8 13.6 
Operating expenses867.9 450.7 13.4 32.8 178.4 1,543.2 
Operating income (loss)$176.8 $142.1 $1.6 $(19.7)$(178.4)$122.4 

(1) We divested our personal care business on March 31, 2023.
(2) General and administrative expenses for our corporate support function include $16.7 million and $49.2 million in merger-related expenses for the three and nine-month periods ended September 30, 2024, respectively, and $5.0 million and $25.2 million in merger-related expenses for the three and nine-month periods ended September 30, 2023, respectively.