Business Transformation Initiatives

12 Months Ended

Sep. 30, 2021

Restructuring and Related Activities [Abstract]

Business Transformation Initiatives

Note 24 — Business Transformation Initiatives

AmeriGas and UGI International. During the fourth quarter of Fiscal 2019, we began executing on multi-year business transformation initiatives at our AmeriGas Propane and UGI International business segments. These initiatives are designed to improve long-term operational performance by, among other things, reducing costs and improving efficiency in the areas of sales and marketing, supply and logistics, operations, purchasing, and administration. In addition, these business transformation initiatives focus on enhancing the customer experience through, among other things, enhanced customer relationship management and an improved digital customer experience. These business transformation initiatives are substantially complete, and during Fiscal 2021, Fiscal 2020 and Fiscal 2019 we incurred $87, $62 and $24 respectively, of costs principally comprising consulting, advisory, marketing and employee-related costs. These costs are primarily reflected in “Operating and administrative expenses” on the Consolidated Statements of Income.

Corporate Services. Beginning in Fiscal 2020, we initiated a transformation project focused on our support functions including: finance, procurement, human resources, and information technology. This initiative will standardize processes and activities across our global platform, while leveraging the use of best practices and efficiencies between our businesses. In connection with this initiative, during Fiscal 2021, we incurred $14 of costs in “Operating and administrative expenses” on the Consolidated Statement of Income