Segment Information

12 Months Ended

Sep. 30, 2020

Segment Reporting [Abstract]

Segment Information

NOTE 14: SEGMENT INFORMATION

During the first quarter of fiscal 2020, we revised the financial information our chief operating decision maker (our chief executive officer) reviews for operational decision-making purposes and for allocation of capital to include the separate financial results of our Lana business. Our historical segment results have been recast to conform to current presentation. We currently report segment information as follows:

•U.S. Pawn — All pawn activities in the United States;

•Latin America Pawn —All pawn activities in Mexico and other parts of Latin America;

•Lana — Our digital customer-centric engagement platform; and

•Other International — Primarily our equity interest in the net income of Cash Converters International.

There are no inter-segment revenues presented below, and the amounts below were determined in accordance with the same accounting principles used in our condensed consolidated financial statements. While we expect the operations of the Lana segment to have a positive impact on pawn loan redemption rates and therefore pawn service charges and yield, the pawn service charges will all be reported in our pawn segments rather than allocated to the Lana segment. Only discrete revenues related to the Lana segment will be reported in the Lana segment results. As a digital offering, Lana has no separate physical store locations.

	Fiscal Year Ended September 30, 2020
	U.S. Pawn		Latin America Pawn		Lana		Other International		Total Segments		Corporate Items		Consolidated
	(in thousands)
Revenues:
Merchandise sales	$	391,921	$	106,292	$	—	$	—	$	498,213	$	—	$	498,213
Jewelry scrapping sales	36,691		11,262		—		—		47,953		—		47,953
Pawn service charges	210,081		62,557		—		—		272,638		—		272,638
Other revenues	150		—		34		3,823		4,007		—		4,007
Total revenues	638,843		180,111		34		3,823		822,811		—		822,811
Merchandise cost of goods sold	251,544		82,937		—		—		334,481		—		334,481
Jewelry scrapping cost of goods sold	28,064		9,977		—		—		38,041		—		38,041
Other cost of revenues	—		101		—		953		1,054		—		1,054
Net revenues	359,235		87,096		34		2,870		449,235		—		449,235
Segment and corporate expenses (income):
Operations	261,608		69,916		4,270		5,246		341,040		—		341,040
Administrative	—		—		—		—		—		49,897		49,897
Impairment of goodwill, intangible and other assets	10,000		35,938		—		1,149		47,087		7,579		54,666
Depreciation and amortization	11,030		7,315		1,058		68		19,471		11,356		30,827
Loss (gain) on sale or disposal of assets and other	385		(72)		—		(20)		293		508		801
Other Charges	3,106		1,715		3,258		3,802		11,881		8,507		20,388
Interest expense	—		685		—		549		1,234		21,238		22,472
Interest income	—		(1,586)		—		—		(1,586)		(1,587)		(3,173)
Equity in net loss of unconsolidated affiliates	—		—		—		2,429		2,429		—		2,429
Other (income) expense	—		(156)		—		6		(150)		133		(17)
Segment contribution (loss)	$	73,106	$	(26,659)	$	(8,552)	$	(10,359)	$	27,536
Income (loss) from continuing operations before income taxes									$	27,536	$	(97,631)	$	(70,095)

	Fiscal Year Ended September 30, 2019
	U.S. Pawn		Latin America Pawn		Lana		Other International		Total Segments		Corporate Items		Consolidated
	(in thousands)
Revenues:
Merchandise sales	$	355,996	$	97,379	$	—	$	—	$	453,375	$	—	$	453,375
Jewelry scrapping sales	45,815		14,630		—		—		60,445		—		60,445
Pawn service charges	248,369		78,997		—		—		327,366		—		327,366
Other revenues	233		179		—		5,631		6,043		—		6,043
Total revenues	650,413		191,185		—		5,631		847,229		—		847,229
Merchandise cost of goods sold	225,136		72,372		—		—		297,508		—		297,508
Jewelry scrapping cost of goods sold	39,318		13,617		—		—		52,935		—		52,935
Other cost of revenues	—		—		—		2,338		2,338		—		2,338
Net revenues	385,959		105,196		—		3,293		494,448		—		494,448
Operating expenses (income):
Operations	269,003		74,199		7,675		7,376		358,253		—		358,253
Administrative	—		—		—		—		—		55,990		55,990
Impairment of goodwill, intangible and other assets	—		—		—		—		—		—		—
Depreciation and amortization	11,879		6,267		10		219		18,375		10,422		28,797
Loss on sale or disposal of assets	3,402		691		—		282		4,375		24		4,399
Interest expense	—		1,609		—		491		2,100		30,537		32,637
Interest income	—		(1,601)		—		—		(1,601)		(9,485)		(11,086)
Equity in net income of unconsolidated affiliates	—		—		—		135		135		—		135
Impairment of investment in unconsolidated affiliates	—		—		—		19,725		19,725		—		19,725
Other income	—		(93)		—		1,895		1,802		(378)		1,424
Segment contribution (loss)	$	101,675	$	24,124	$	(7,685)	$	(26,830)	$	91,284
Income from continuing operations before income taxes									$	91,284	$	(87,110)	$	4,174

	Fiscal Year Ended September 30, 2018
	U.S. Pawn		Latin America Pawn		Lana		Other International		Total Segments		Corporate Items		Consolidated
	(in thousands)
Revenues:
Merchandise sales	$	350,699	$	87,673	$	—	$	—	$	438,372	$	—	$	438,372
Jewelry scrapping sales	47,745		13,007		—		—		60,752		—		60,752
Pawn service charges	237,086		67,491		—		—		304,577		—		304,577
Other revenues	250		85		—		8,120		8,455		—		8,455
Total revenues	635,780		168,256		—		8,120		812,156		—		812,156
Merchandise cost of goods sold	216,408		60,210		—		—		276,618		—		276,618
Jewelry scrapping cost of goods sold	40,417		11,873		—		—		52,290		—		52,290
Other cost of revenues	—		—		—		1,697		1,697		—		1,697
Net revenues	378,955		96,173		—		6,423		481,551		—		481,551
Operating expenses (income):
Operations	263,094		61,553		—		10,194		334,841		—		334,841
Administrative	—		—		—		—		—		53,639		53,639
Impairment of goodwill and intangibles assets	—		—		—		—		—		—		—
Depreciation and amortization	12,869		4,068		—		184		17,121		8,363		25,484
Loss on sale or disposal of assets	203		27		—		—		230		233		463
Interest expense	71		25		—		—		96		27,738		27,834
Interest income	—		(2,619)		—		—		(2,619)		(14,422)		(17,041)
Equity in net income of unconsolidated affiliates	—		—		—		(5,529)		(5,529)		—		(5,529)
Impairment of investment in unconsolidated affiliates	—		—		—		11,712		11,712		—		11,712
Other income	(3)		(42)		—		(132)		(177)		(5,214)		(5,391)
Segment contribution	$	102,721	$	33,161	$	—	$	(10,006)	$	125,876
Income from continuing operations before income taxes									$	125,876	$	(70,337)	$	55,539

The following table presents separately identified segment assets:

	U.S. Pawn		Latin America Pawn		Lana		Other International		Corporate		Total
	(in thousands)
Assets as of September 30, 2020
Pawn loans	$	106,340	$	24,983	$	—	$	—	$	—	$	131,323
Pawn service charges receivable, net	17,931		2,649		—		—		—		20,580
Inventory, net	75,807		20,084		—		—		—		95,891
Total assets	690,157		191,827		4,528		34,118		276,393		1,197,023
Assets as of September 30, 2019
Pawn loans	$	157,408	$	41,650	$	—	$	—	$	—	199,058
Pawn service charges receivable, net	27,623		4,179		—		—		—		31,802
Inventory, net	142,266		37,089		—		—		—		179,355
Total assets	635,152		202,565		5,918		35,041		205,026		1,083,702

The net assets of our Latin America Pawn segment, exclusive of intercompany amounts and inclusive of certain other assets not separately identified above, were $194.8 million as of September 30, 2020.

The following tables provide geographic information:

	Fiscal Year Ended September 30,
	2020		2019		2018
	(in thousands)
Revenues:
United States	$	638,844	$	650,413	$	635,780
Mexico	131,965		138,897		122,702
Other Latin America	48,146		52,288		45,554
Lana	34		—		—
Canada and other	3,822		5,631		8,120
Total revenues	$	822,811	$	847,229	$	812,156

	September 30,
	2020		2019
	(in thousands)
Long-lived tangible assets:
United States	$	36,361	$	43,274
Mexico	15,141		18,566
Other Latin America	5,484		5,432
Canada and other	—		85
Total long-lived assets	$	56,986	$	67,357