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Revenue Recognition
 9 Months Ended
Aug. 31, 2023
Revenue from Contract with Customer [Abstract]  
Revenue Recognition Revenue Recognition
Timing of Revenue Recognition

Our revenues are derived from licensing our products, and from related services, which consist of maintenance, hosting services, and consulting and education. Information relating to revenue from external customers by revenue type is as follows (in thousands):
 
Three Months EndedNine Months Ended
(In thousands)August 31, 2023August 31, 2022August 31, 2023August 31, 2022
Performance obligations transferred at a point in time:
Software licenses$50,544 $47,618 $164,519 $135,182 
Performance obligations transferred over time:
Maintenance105,164 91,043 299,917 272,337 
Services19,284 12,556 53,033 37,367 
Total revenue$174,992 $151,217 $517,469 $444,886 
Geographic Revenue

In the following table, revenue attributed to North America includes sales to customers in the U.S. and sales to certain multinational organizations. Revenue from EMEA, Latin America and the Asia Pacific region includes sales to customers in each region plus sales from the U.S. to distributors in these regions. Information relating to revenue from external customers from different geographical areas is as follows (in thousands):
 
Three Months EndedNine Months Ended
(In thousands)August 31, 2023August 31, 2022August 31, 2023August 31, 2022
North America$101,923 $84,826 $306,483 $248,313 
EMEA56,779 52,670 166,369 156,006 
Latin America6,318 4,577 15,297 13,138 
Asia Pacific9,972 9,144 29,320 27,429 
Total revenue$174,992 $151,217 $517,469 $444,886 

No single customer, partner, or country outside the U.S. has accounted for more than 10% of our total revenue for the three and nine months ended August 31, 2023 and August 31, 2022.

Contract Balances

Unbilled Receivables and Contract Assets

As of August 31, 2023, billing of our long-term unbilled receivables is expected to occur as follows (in thousands):
2024$7,491 
202516,058 
20269,569 
20273 
Total$33,121 

Our contract assets and liabilities are reported in a net position on a contract-by-contract basis at the end of each reporting period. We did not have any net contract assets as of August 31, 2023 or November 30, 2022.

Deferred Revenue

Deferred revenue expected to be recognized as revenue more than one year subsequent to the balance sheet date is included in long-term liabilities on the consolidated balance sheets. Our deferred revenue balance is primarily made up of deferred maintenance.

As of August 31, 2023, the changes in net deferred revenue were as follows (in thousands):
Balance, December 1, 2022$282,440 
Billings and other514,797 
Revenue recognized(517,469)
Balance, August 31, 2023$279,768 

As of August 31, 2023, transaction price allocated to remaining performance obligations was $288 million. We expect to recognize approximately 77% of the revenue within the next year and the remainder thereafter.
Deferred Contract Costs

Certain of our sales incentive programs meet the requirements to be capitalized. Depending upon the sales incentive program and the related revenue arrangement, such capitalized costs are amortized over the longer of (i) the product life, which is generally three to five years; or (ii) the term of the related revenue contract. We determined that a three to five year product life represents the period of benefit that we receive from these incremental costs based on both qualitative and quantitative factors, which include customer contracts, industry norms, and product upgrades. Total deferred contract costs were $8.0 million and $8.8 million as of August 31, 2023 and November 30, 2022, respectively, and are included in other current assets and other assets on our condensed consolidated balance sheets. Amortization of deferred contract costs is included in sales and marketing expense on our condensed consolidated statement of operations and was minimal in all periods presented.