Business Segment Reporting (Tables)

9 Months Ended

Sep. 30, 2018

Segment Reporting Information [Line Items]

Schedule of Segment Reporting Information

Financial information for our segments is as follows:

	Three Months Ended September 30, 2018
Results of Operations	Servicing			Lending			Corporate Items and Other			Corporate Eliminations		Business Segments Consolidated
Revenue	$	217,630		$	16,917		$	3,731		$	—	$	238,278
Expenses (1)	185,077			18,954			13,495			—		217,526
Other income (expense):
Interest income	2,242			1,255			466			—		3,963
Interest expense	(47,359		)	(1,437		)	(12,492		)	—		(61,288		)
Gain on sale of mortgage servicing rights, net	(733		)	—			—			—		(733		)
Other	(602		)	154			(2,519		)	—		(2,967		)
Other expense, net	(46,452		)	(28		)	(14,545		)	—		(61,025		)
Loss before income taxes	$	(13,899	)	$	(2,065	)	$	(24,309	)	$	—	$	(40,273	)
	Three Months Ended September 30, 2017
Results of Operations	Servicing			Lending			Corporate Items and Other			Corporate Eliminations		Business Segments Consolidated
Revenue	$	246,545		$	31,935		$	6,162		$	—	$	284,642
Expenses	218,565			38,412			16,502			—		273,479
Other income (expense):
Interest income	144			2,857			1,098			—		4,099
Interest expense	(28,568		)	(4,504		)	(14,209		)	—		(47,281		)
Gain on sale of mortgage servicing rights, net	6,543			—			—			—		6,543
Other	(418		)	555			(1,214		)	—		(1,077		)
Other expense, net	(22,299		)	(1,092		)	(14,325		)	—		(37,716		)
Income (loss) before income taxes	$	5,681		$	(7,569	)	$	(24,665	)	$	—	$	(26,553	)

	Nine months ended September 30, 2018
Revenue	$	674,233		$	65,116		$	12,767		$	—	$	752,116
Expenses (1)	523,061			57,036			49,580			—		629,677
Other income (expense):
Interest income	4,136			4,107			1,775			—		10,018
Interest expense	(144,551		)	(4,855		)	(40,195		)	—		(189,601		)
Gain on sale of mortgage servicing rights, net	303			—			—			—		303
Other	(2,392		)	774			(5,254		)	—		(6,872		)
Other income (expense), net	(142,504		)	26			(43,674		)	—		(186,152		)
Income (loss) before income taxes	$	8,668		$	8,106		$	(80,487	)	$	—	$	(63,713	)
	Nine months ended September 30, 2017
Revenue	$	802,347		$	95,457		$	20,002		$	—	$	917,806
Expenses	637,406			100,628			92,308			—		830,342
Other income (expense):
Interest income	406			8,612			3,083			—		12,101
Interest expense	(159,822		)	(11,171		)	(41,478		)	—		(212,471		)
Gain on sale of mortgage servicing rights, net	7,863			—			—			—		7,863
Other	4,642			658			1,084			—		6,384
Other expense, net	(146,911		)	(1,901		)	(37,311		)	—		(186,123		)
Income (loss) before income taxes	$	18,030		$	(7,072	)	$	(109,617	)	$	—	$	(98,659	)

Total Assets	Servicing		Lending		Corporate Items and Other		Corporate Eliminations		Business Segments Consolidated
September 30, 2018	$	2,726,905	$	5,385,437	$	348,695	$	—	$	8,461,037
December 31, 2017	$	3,033,243	$	4,945,456	$	424,465	$	—	$	8,403,164
September 30, 2017	$	2,905,817	$	4,679,641	$	512,147	$	—	$	8,097,605

Depreciation and Amortization Expense	Servicing		Lending		Corporate Items and Other		Business Segments Consolidated
Three months ended September 30, 2018
Depreciation expense	$	1,035	$	23	$	4,500	$	5,558
Amortization of debt discount	—		—		235		235
Amortization of debt issuance costs	—		—		599		599
Three months ended September 30, 2017
Depreciation expense	$	1,525	$	57	$	5,408	$	6,990
Amortization of mortgage servicing rights	13,081		67		—		13,148
Amortization of debt discount	—		—		258		258
Amortization of debt issuance costs	—		—		644		644
Nine months ended September 30, 2018
Depreciation expense	$	3,647	$	77	$	14,475	$	18,199
Amortization of debt discount	—		—		941		941
Amortization of debt issuance costs	—		—		2,261		2,261
Nine months ended September 30, 2017
Depreciation expense	$	4,393	$	162	$	15,875	$	20,430
Amortization of mortgage servicing rights	38,351		209		—		38,560
Amortization of debt discount	—		—		797		797
Amortization of debt issuance costs	—		—		1,979		1,979

(1) Expenses in the Corporate Items and Other segment for the nine months ended September 30, 2018 includes $7.5 million of severance expense attributable to headcount reductions in connection with our strategic initiatives to exit the ACS business and the forward lending correspondent and wholesale channels, as well as our overall efforts to reduce costs.

Depreciation and Amortization [Member]

Segment Reporting Information [Line Items]

Schedule of Segment Reporting Information

Depreciation and Amortization Expense	Servicing		Lending		Corporate Items and Other		Business Segments Consolidated
Three months ended September 30, 2018
Depreciation expense	$	1,035	$	23	$	4,500	$	5,558
Amortization of debt discount	—		—		235		235
Amortization of debt issuance costs	—		—		599		599
Three months ended September 30, 2017
Depreciation expense	$	1,525	$	57	$	5,408	$	6,990
Amortization of mortgage servicing rights	13,081		67		—		13,148
Amortization of debt discount	—		—		258		258
Amortization of debt issuance costs	—		—		644		644
Nine months ended September 30, 2018
Depreciation expense	$	3,647	$	77	$	14,475	$	18,199
Amortization of debt discount	—		—		941		941
Amortization of debt issuance costs	—		—		2,261		2,261
Nine months ended September 30, 2017
Depreciation expense	$	4,393	$	162	$	15,875	$	20,430
Amortization of mortgage servicing rights	38,351		209		—		38,560
Amortization of debt discount	—		—		797		797
Amortization of debt issuance costs	—		—		1,979		1,979