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segment information - Operating revenue (Details) - CAD ($)
$ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Operating revenues    
Revenues arising from contracts with customers $ 14,589 $ 14,095
Other operating income 69 273
Total 14,658 14,368
EBITDA 5,554 5,104
Wireless    
Operating revenues    
Revenues arising from contracts with customers 8,129 8,017
Other operating income 20 118
Total external revenues 8,149 8,135
Intersegment revenues 53 47
Total 8,202 8,182
Pro forma EBITDA reported to chief operating decision-maker 3,693 3,544
Retrospective IFRS 16 simulation   (113)
EBITDA 3,693 3,431
CAPEX, excluding spectrum licences 889 896
Wireless | Service    
Operating revenues    
Revenues arising from contracts with customers 6,165 6,054
Wireless | Equipment    
Operating revenues    
Revenues arising from contracts with customers 1,964 1,963
Wireline    
Operating revenues    
Revenues arising from contracts with customers 6,460 6,078
Other operating income 49 155
Total external revenues 6,509 6,233
Intersegment revenues 251 207
Total 6,760 6,440
Pro forma EBITDA reported to chief operating decision-maker 1,861 1,785
Retrospective IFRS 16 simulation   (112)
EBITDA 1,861 1,673
CAPEX, excluding spectrum licences 2,017 2,018
Wireline | Service    
Operating revenues    
Revenues arising from contracts with customers 6,235 5,828
Wireline | Equipment    
Operating revenues    
Revenues arising from contracts with customers 225 250
Consolidated    
Operating revenues    
Revenues arising from contracts with customers 14,589 14,095
Other operating income 69 273
Total external revenues 14,658 14,368
Total 14,658 14,368
Pro forma EBITDA reported to chief operating decision-maker 5,554 5,329
Retrospective IFRS 16 simulation   (225)
EBITDA 5,554 5,104
CAPEX, excluding spectrum licences 2,906 2,914
Consolidated | Service    
Operating revenues    
Revenues arising from contracts with customers 12,400 11,882
Consolidated | Equipment    
Operating revenues    
Revenues arising from contracts with customers 2,189 2,213
Eliminations    
Operating revenues    
Intersegment revenues (304) (254)
Total $ (304) $ (254)