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financial instruments - Accounts receivable (Details) - Customer accounts receivable - CAD ($)
$ in Millions
3 Months Ended 6 Months Ended 12 Months Ended
Jan. 01, 2017
Jun. 30, 2018
Jun. 30, 2017
Jun. 30, 2018
Jun. 30, 2017
Dec. 31, 2017
Credit risk            
Weighted average age of receivables 26 days     29 days   26 days
Weighted average age of past-due receivables 61 days     57 days   60 days
Receivable account balances $ 1,154 $ 1,120   $ 1,120   $ 1,169
Written off amounts charged to allowance for doubtful accounts still subject to enforcement 231 371   371   298
Summary of activity related to allowance for doubtful accounts            
Balance, beginning of period 54 47 $ 50 43 $ 54 54
Additions (doubtful accounts expense)   11 12 27 29  
Accounts written off, net of recoveries   (13) (14) (27) (35)  
Other   1 2 3 2  
Balance, end of period   46 $ 50 46 $ 50 43
Less than 30 days past billing date            
Credit risk            
Receivable account balances 888 761   761   895
30-60 days past billing date            
Credit risk            
Receivable account balances 176 253   253   177
61-90 days past billing date            
Credit risk            
Receivable account balances 35 65   65   52
More than 90 days past billing date            
Credit risk            
Receivable account balances 55 41   41   45
Cost/Gross amount            
Credit risk            
Receivable account balances 1,208 1,166   1,166   1,212
Cost/Gross amount | Less than 30 days past billing date            
Credit risk            
Receivable account balances 899 771   771   905
Cost/Gross amount | 30-60 days past billing date            
Credit risk            
Receivable account balances 185 262   262   185
Cost/Gross amount | 61-90 days past billing date            
Credit risk            
Receivable account balances 44 73   73   60
Cost/Gross amount | More than 90 days past billing date            
Credit risk            
Receivable account balances 80 60   60   62
Allowance for doubtful accounts            
Credit risk            
Receivable account balances (54) (46)   (46)   (43)
Allowance for doubtful accounts | Less than 30 days past billing date            
Credit risk            
Receivable account balances (11) (10)   (10)   (10)
Allowance for doubtful accounts | 30-60 days past billing date            
Credit risk            
Receivable account balances (9) (9)   (9)   (8)
Allowance for doubtful accounts | 61-90 days past billing date            
Credit risk            
Receivable account balances (9) (8)   (8)   (8)
Allowance for doubtful accounts | More than 90 days past billing date            
Credit risk            
Receivable account balances $ (25) $ (19)   $ (19)   $ (17)