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Goodwill and Intangible Assets
12 Months Ended
Dec. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]  
Goodwill and Intangible Assets GOODWILL AND INTANGIBLE ASSETS
Goodwill balances by business segment at December 31, 2020 and 2019 were:
DOLLARS IN MILLIONS20202019
Specialty Property & Casualty Insurance$845.0 $845.0 
Preferred Property & Casualty Insurance49.6 49.6 
Life & Health Insurance219.4 219.4 
Total$1,114.0 $1,114.0 
The Company tests goodwill for recoverability at the reporting unit level on an annual basis, or whenever events or circumstances indicate the fair value of a reporting unit may have declined below its carrying value. The Company performed a qualitative goodwill impairment assessment for all reporting units with goodwill as of October 1, 2020. The qualitative assessment takes into consideration changes in macroeconomic conditions, industry and market considerations, cost factors, overall financial performance, changes in management or key personnel, changes in strategy, events impacting reporting units, and changes in Kemper’s stock price since the last quantitative assessment, which was performed on January 1, 2017. Based on its qualitative assessment, the Company concluded that the associated goodwill was recoverable for each reporting unit tested.
NOTE 5. GOODWILL AND INTANGIBLE ASSETS (Continued)
The Gross carrying amount and accumulated amortization of Definite and Indefinite life intangible assets at December 31, 2020 and 2019 were:
 20202019
(Dollars in Millions)Gross Carrying AmountAccumulated AmortizationNet AmountGross
Carrying Amount
Accumulated AmortizationNet Amount
Definite Life Intangibles
Value of Business Acquired$194.5 $174.2 $20.3 $194.5 $170.4 $24.1 
Customer Relationships39.0 35.6 3.439.0 34.7 4.3 
Agent Relationships74.4 16.8 57.674.4 11.9 62.5 
Internal-Use Software299.6 108.6 191.0261.6 71.9 189.7 
Total Definite Life Intangible Assets607.5 335.2 272.3569.5 288.9 280.6 
Indefinite Life Intangible Assets
Trade Names5.2  5.25.2 — 5.2 
Insurance Licenses42.6  42.642.6 — 42.6 
Total Indefinite Life Intangible Assets47.8  47.847.8 — 47.8 
Total Intangible Assets$655.3 $335.2 $320.1 $617.3 $288.9 $328.4 
The Company records intangible assets acquired in business combinations and certain costs incurred developing and customizing internal-use software within Other Assets on the Consolidated Balance Sheets. Definite life intangible assets are amortized over the estimated profit emergence period or estimated useful life of the asset. Indefinite life intangible assets are not amortized, but rather tested annually for impairment. In 2020 and 2019, the Company recognized amortization expense on definite life intangible assets of $42.3 million and $37.8 million, respectively.
The amount of amortization expense expected to be recorded in the next five years for definite life intangible assets is as follows:
DOLLARS IN MILLIONS20212022202320242025
Definite Life Intangible Assets:
Value of Business Acquired$3.4 $1.9 $1.9 $1.8 $1.8 
Customer Relationships0.7 0.6 0.5 0.4 0.4 
Agent Relationships5.0 5.0 5.0 5.0 5.0 
Internal-Use Software24.8 25.6 22.8 19.4 15.4 
Total$33.9 $33.1 $30.2 $26.6 $22.6