NOTE 6. PROPERTY AND CASUALTY INSURANCE RESERVES

The Company’s Property and Casualty Insurance Reserves are reported using the Company’s estimate of its ultimate liability for losses and LAE for claims that occurred prior to the end of any given accounting period but have not yet been paid. Such estimates are based on individual case estimates for reported claims and estimates for IBNR losses, including expected development on reported claims.

The determination of individual case reserves differs by line of business. For preferred personal automobile insurance, homeowners insurance and other personal insurance, case reserves are set by adjusters and are based on the adjusters’ estimates of the amount for which the claims will ultimately be paid. For non-standard personal automobile insurance and commercial automobile insurance, case reserves are set primarily using statistical reserves that are based on studies of historical average paid amounts by state, coverage and product. However, when such reserves exceed certain thresholds they are set manually by adjusters.

The Company’s actuaries generally estimate ultimate losses and LAE and, therefore, reserves at least quarterly for most product lines and/or coverage levels using accident quarters spanning 10 or more years, depending on the size of the product line and/or coverage level or emerging issues relating to them. The Company’s actuaries use a variety of generally accepted actuarial loss reserving estimation methodologies to estimate the ultimate losses and LAE for the current accident quarter and re-estimate the ultimate losses and LAE for previous accident quarters to determine if changes in the previous estimates of the ultimate losses and LAE are indicated by the most recent data.

The key assumption in these estimation methodologies is that patterns observed in prior periods are indicative of how losses and LAE are expected to develop in the future and that such historical data can be used to predict and estimate ultimate losses and LAE. However, changes in the Company’s business processes, by their very nature, are likely to affect the development patterns, which generally results in the historical development factors becoming less reliable over time in predicting how losses and LAE will ultimately develop. The Company’s actuaries use professional judgment in determining how much weight to place on the development patterns based on the older historical data and how much weight to place on the development patterns based on more recent data. In some cases, the Company’s actuaries make adjustments to the loss reserving estimation methodologies to estimate ultimate losses and LAE.

The Company’s actuaries’ quarterly selections are summed by product and/or coverage levels to create the actuarial indication of the ultimate losses and LAE. Paid amounts are then subtracted from the ultimates to compute the reserves for property and casualty insurance losses and LAE. These results are reviewed by the Company’s corporate actuary and corporate management who apply their collective judgment and determine the appropriate estimated level of reserves to record. Numerous factors are considered in this determination process, including, but not limited to, the assessed reliability of key loss trends and assumptions that may be significantly influencing the current actuarial indications, changes in claim handling practices or other changes that affect the timing of payment or development patterns, changes in the mix of business, the maturity of the accident year, pertinent trends observed over the recent past, the level of volatility within a particular line of business, the improvement or deterioration of actuarial indications in the current period as compared to prior periods, and the amount of reserves related to third party pools for which the Company does not have access to the underlying data and, accordingly, relies on calculations provided by such pools.

The Company’s goal is to ensure that its total reserves for property and casualty insurance losses and LAE are adequate to cover all costs, while sustaining minimal variation from the time reserves for losses and LAE are initially estimated until losses and

NOTE 6. PROPERTY AND CASUALTY INSURANCE RESERVES (Continued)

LAE are fully developed. Changes in the Company’s estimates of these losses and LAE over time, also referred to as “development,” will occur and may be material.

The following tables contain information about incurred and paid claims development as of and for the year December 31, 2016, net of reinsurance and indemnification, as well as cumulative claim frequency and the total of IBNR liabilities, including expected development on reported claims included within the net incurred losses and allocated LAE amounts. The tables are grouped by major product line and, if relevant, coverage. The information about incurred and paid claims development for the years ended December 31, 2012 through 2015 is presented as supplementary information and is unaudited.

Preferred Personal Automobile Insurance—Liability



DOLLARS IN MILLIONS, EXCEPT CUMULATIVE INCURRED CLAIMS											As of December 31, 2016
	Incurred Losses and Allocated LAE, Net of Reinsurance For the Years Ended December 31,										Total of IBNR Liabilities Plus Expected Development on Reported Claims		Cumulative Number of Incurred Claims
Accident Year	2012 (Unaudited)		2013 (Unaudited)		2014 (Unaudited)		2015 (Unaudited)		2016
2012	$	305.0	$	290.9	$	284.4	$	282.2	$	282.1	$	0.8	56,772
2013			265.4		251.1		250.1		251.6		—		51,126
2014					202.1		198.3		200.2		0.9		39,865
2015							168.3		171.8		6.3		32,484
2016									162.1		26.9		30,278
Total									1,067.8


	Cumulative Paid Losses and Allocated LAE, Net of Reinsurance
	For the Years Ended December 31,
Accident Year	2012 (Unaudited)		2013 (Unaudited)		2014 (Unaudited)		2015 (Unaudited)		2016
2012	$	117.8	$	207.6	$	245.5	$	264.3	$	272.9
2013			107.2		182.2		216.3		234.1
2014					85.8		143.3		168.8
2015							73.1		122.4
2016									61.2
Total									859.4
Outstanding Loss and Allocated LAE Reserves on Accident Years before 2012, Net of Reinsurance									10.9
Loss and Allocated LAE Reserves, Net of Reinsurance									$	219.3

NOTE 6. PROPERTY AND CASUALTY INSURANCE RESERVES (Continued)

Preferred Personal Automobile Insurance—Physical Damage



DOLLARS IN MILLIONS, EXCEPT CUMULATIVE INCURRED CLAIMS												As of December 31, 2016
	Incurred Losses and Allocated LAE, Net of Reinsurance For the Years Ended December 31,											Total of IBNR Liabilities Plus Expected Development on Reported Claims			Cumulative Number of Incurred Claims
Accident Year	2012 (Unaudited)		2013 (Unaudited)		2014 (Unaudited)		2015 (Unaudited)		2016
2012	$	163.9	$	163.9	$	164.1	$	164.2	$	164.3		$	(0.1	)	89,703
2013			139.7		138.5		138.5		138.4			(0.1		)	78,779
2014					122.0		121.6		121.4			(0.1		)	67,205
2015							101.2		100.7			(0.4		)	53,419
2016									106.6			(4.2		)	49,267
Total									631.4


	Cumulative Paid Losses and Allocated LAE, Net of Reinsurance
	For the Years Ended December 31,
Accident Year	2012 (Unaudited)		2013 (Unaudited)		2014 (Unaudited)		2015 (Unaudited)		2016
2012	$	160.5	$	164.4	$	164.2	$	164.2	$	164.3
2013			137.0		138.9		138.6		138.5
2014					121.0		121.8		121.5
2015							100.1		101.0
2016									105.2
Total									630.5
Outstanding Loss and Allocated LAE Reserves on Accident Years before 2012, Net of Reinsurance									(0.1		)
Loss and Allocated LAE Reserves, Net of Reinsurance									$	0.8

NOTE 6. PROPERTY AND CASUALTY INSURANCE RESERVES (Continued)

Non-standard Personal Automobile Insurance—Liability¹



DOLLARS IN MILLIONS, EXCEPT CUMULATIVE INCURRED CLAIMS											As of December 31, 2016
	Incurred Losses and Allocated LAE, Net of Reinsurance and Indemnification For the Years Ended December 31,										Total of IBNR Liabilities Plus Expected Development on Reported Claims		Cumulative Number of Incurred Claims
Accident Year	2012 (Unaudited)		2013 (Unaudited)		2014 (Unaudited)		2015 (Unaudited)		2016
2012	$	243.0	$	242.1	$	242.0	$	243.0	$	244.0	$	0.2	63,019
2013			250.5		247.1		248.3		249.5		0.5		67,058
2014					255.0		262.9		267.1		5.4		76,846
2015							379.4		379.8		10.4		91,832
2016									435.7		72.2		108,062
Total									1,576.1


	Cumulative Paid Losses and Allocated LAE, Net of Reinsurance and Indemnification
	For the Years Ended December 31,
Accident Year	2012 (Unaudited)		2013 (Unaudited)		2014 (Unaudited)		2015 (Unaudited)		2016
2012	$	112.8	$	202.6	$	228.9	$	238.9	$	242.6
2013			117.8		208.2		233.8		244.2
2014					117.4		210.8		245.5
2015							167.7		304.7
2016									168.9
Total									1,205.9
Outstanding Loss and Allocated LAE Reserves on Accident Years before 2012, Net of Reinsurance and Indemnification									1.5
Loss and Allocated LAE Reserves, Net of Reinsurance and Indemnification									$	371.7

¹ Table retrospectively includes Alliance United’s historical incurred and paid accident year claim information for all periods presented.

NOTE 6. PROPERTY AND CASUALTY INSURANCE RESERVES (Continued)

Non-standard Personal Automobile Insurance—Physical Damage¹



DOLLARS IN MILLIONS, EXCEPT CUMULATIVE INCURRED CLAIMS											As of December 31, 2016
	Incurred Losses and Allocated LAE, Net of Reinsurance and Indemnification For the Years Ended December 31,										Total of IBNR Liabilities Plus Expected Development on Reported Claims			Cumulative Number of Incurred Claims
Accident Year	2012 (Unaudited)		2013 (Unaudited)		2014 (Unaudited)		2015 (Unaudited)		2016
2012	$	96.4	$	98.1	$	98.4	$	98.3	$	98.2	$	—		35,840
2013			100.1		100.3		100.0		99.8		(0.1		)	36,179
2014					105.8		104.7		104.3		(0.7		)	38,042
2015							143.2		143.3		(1.6		)	42,863
2016									177.9		(4.0		)	52,039
Total									623.5


	Cumulative Paid Losses and Allocated LAE, Net of Reinsurance and Indemnification
	For the Years Ended December 31,
Accident Year	2012 (Unaudited)		2013 (Unaudited)		2014 (Unaudited)		2015 (Unaudited)		2016
2012	$	91.2	$	98.3	$	98.2	$	98.2	$	98.2
2013			93.4		100.2		99.9		99.7
2014					97.1		105.9		105.1
2015							130.0		143.8
2016									167.4
Total									614.2
Outstanding Loss and Allocated LAE Reserves on Accident Years before 2012, Net of Reinsurance and Indemnification									—
Loss and Allocated LAE Reserves, Net of Reinsurance and Indemnification									$	9.3

¹ Table retrospectively includes Alliance United’s historical incurred and paid accident year claim information for all periods presented.

NOTE 6. PROPERTY AND CASUALTY INSURANCE RESERVES (Continued)

Homeowners Insurance



DOLLARS IN MILLIONS, EXCEPT CUMULATIVE INCURRED CLAIMS											As of December 31, 2016
	Incurred Losses and Allocated LAE, Net of Reinsurance For the Years Ended December 31,										Total of IBNR Liabilities Plus Expected Development on Reported Claims			Cumulative Number of Incurred Claims
Accident Year	2012 (Unaudited)		2013 (Unaudited)		2014 (Unaudited)		2015 (Unaudited)		2016
2012	$	250.2	$	235.9	$	231.0	$	227.5	$	226.7	$	0.1		27,833
2013			180.8		172.8		169.4		167.5		(0.1		)	21,976
2014					211.1		208.5		205.0		(0.1		)	22,432
2015							178.9		164.9		(1.8		)	17,432
2016									200.3		9.7			16,769
Total									964.4


	Cumulative Paid Losses and Allocated LAE, Net of Reinsurance
	For the Years Ended December 31,
Accident Year	2012 (Unaudited)		2013 (Unaudited)		2014 (Unaudited)		2015 (Unaudited)		2016
2012	$	165.9	$	216.0	$	222.3	$	225.2	$	225.8
2013			122.4		156.5		162.5		164.7
2014					149.2		194.4		200.1
2015							116.9		154.4
2016									141.2
Total									886.2
Outstanding Loss and Allocated LAE Reserves on Accident Years before 2012, Net of Reinsurance									3.5
Loss and Allocated LAE Reserves, Net of Reinsurance									$	81.7

The claim counts in the preceding tables are cumulative incurred claim counts as of December 31, 2016 and are equal to both (i) reported claims minus claims closed without payment as well as (ii) open claims plus claims closed with payment. As such, the difference between these claim counts and final claim counts once all claims have been identified and settled will tend to be higher in recent accident years, particularly the most recent accident year, due to claims closed without payment. Certain product lines, particularly the Company’s non-standard personal automobile insurance, tend to have a higher percentage of claims closed without payment.

The Company's claims are counted at the feature level. As such, each claimant and each coverage is counted separately. For example, if for one occurrence, the Company's policyholder is at fault for damage to his/her own vehicle, another party's vehicle and three injured parties, there may be five features—three for bodily injury liability, one for property damage liability and one for first-party collision coverage. There may also be another feature for first-party medical payments.

NOTE 6. PROPERTY AND CASUALTY INSURANCE RESERVES (Continued)

The following table reconciles the net incurred and paid claims development tables presented above to the Company's liability for Property and Casualty Insurance Reserves included in the Consolidated Balance Sheet at December 31, 2016.



DOLLARS IN MILLIONS	2016
Property and Casualty Insurance Reserves, Net of Reinsurance and Indemnification:
Preferred Personal Automobile Insurance—Liability	$	219.3
Preferred Personal Automobile Insurance—Physical Damage	0.8
Non-standard Personal Automobile Insurance—Liability	371.7
Non-standard Personal Automobile Insurance—Physical Damage	9.3
Homeowners Insurance	81.7
Other	124.7
Total	807.5
Reinsurance and Indemnification Recoverables on Unpaid Losses and Allocated LAE:
Preferred Personal Automobile Insurance—Liability	28.3
Preferred Personal Automobile Insurance—Physical Damage	—
Non-standard Personal Automobile Insurance—Liability	10.6
Non-standard Personal Automobile Insurance—Physical Damage	(0.6		)
Homeowners Insurance	—
Other	8.7
Total	47.0
Insurance Lines other than Short-duration	—
Unallocated LAE	76.9
Property and Casualty Insurance Reserves, Gross of Reinsurance and Indemnification	$	931.4

The following is supplementary information about average historical claims duration as of December 31, 2016.



Average Annual Percentage Payout of Incurred Claims by Age, Net of Reinsurance and Indemnification (Unaudited)
Years	1		2		3		4		5
Preferred Personal Automobile Insurance—Liability	41.5	%	72.2	%	85.8	%	93.4	%	96.7	%
Preferred Personal Automobile Insurance—Physical Damage	98.9	%	100.3	%	100.1	%	100.0	%	100.0	%
Non-standard Personal Automobile Insurance—Liability	44.1	%	81.4	%	93.1	%	97.9	%	99.4	%
Non-standard Personal Automobile Insurance—Physical Damage	92.9	%	100.6	%	100.3	%	99.9	%	100.0	%
Homeowners Insurance	72.1	%	94.3	%	97.6	%	98.8	%	99.6	%

NOTE 6. PROPERTY AND CASUALTY INSURANCE RESERVES (Continued)

Property and Casualty Insurance Reserve activity for the years ended December 31, 2016, 2015 and 2014 was:



DOLLARS IN MILLIONS	2016			2015			2014
Beginning Property and Casualty Insurance Reserves:
Gross of Reinsurance and Indemnification at Beginning of Year	$	862.8		$	733.9		$	843.5
Less Reinsurance Recoverables and Indemnification at Beginning of Year	52.0			54.9			63.4
Property and Casualty Insurance Reserves, Net of Reinsurance and Indemnification at Beginning of Year	810.8			679.0			780.1
Property and Casualty Insurance Reserves Acquired, Net of Reinsurance and Indemnification	—			125.4			—
Incurred Losses and LAE related to:
Current Year:
Continuing Operations	1,358.6			1,123.3			965.4
Prior Years:
Continuing Operations	(14.4		)	(11.5		)	(53.5		)
Discontinued Operations	(6.3		)	(8.6		)	(3.6		)
Total Incurred Losses and LAE related to Prior Years	(20.7		)	(20.1		)	(57.1		)
Total Incurred Losses and LAE	1,337.9			1,103.2			908.3
Paid Losses and LAE related to:
Current Year:
Continuing Operations	831.0			723.2			639.8
Prior Years:
Continuing Operations	431.9			366.2			360.4
Discontinued Operations	4.6			7.4			9.2
Total Paid Losses and LAE related to Prior Years	436.5			373.6			369.6
Total Paid Losses and LAE	1,267.5			1,096.8			1,009.4
Property and Casualty Insurance Reserves, Net of Reinsurance and Indemnification at End of Year	881.2			810.8			679.0
Plus Reinsurance and Indemnification Recoverables at End of Year	50.2			52.0			54.9
Property and Casualty Insurance Reserves, Gross of Reinsurance and Indemnification at End of Year	$	931.4		$	862.8		$	733.9

Property and Casualty Insurance Reserves are estimated based on historical experience patterns and current economic trends. Actual loss experience and loss trends are likely to differ from these historical experience patterns and economic conditions. Loss experience and loss trends emerge over several years from the dates of loss inception. The Company monitors such emerging loss trends on a quarterly basis. Changes in such estimates are included in the Consolidated Statements of Income in the period of change.

In 2016, the Company reduced its property and casualty insurance reserves by $20.7 million to recognize favorable development of loss and LAE reserves from prior accident years. Personal lines insurance loss and LAE reserves developed favorably by $16.8 million, and commercial lines insurance loss and LAE reserves developed favorably by $3.9 million. Personal automobile insurance loss and LAE reserves developed adversely by $11.3 million due primarily to the emergence of loss patterns that were worse than expected for liability insurance for the 2015 and 2014 accident years and, to a lesser extent, the 2013 and 2012 accident years. Homeowners insurance loss and LAE reserves developed favorably by $20.0 million due primarily to $16.8 million of favorable development on catastrophes primarily for the 2015 accident year and, to a lesser extent, the 2014 accident year. Other personal lines loss and LAE reserves developed favorably by $8.1 million due primarily to the emergence of more favorable loss patterns than expected for the 2015, 2014, 2013 and 2012 accident years. Commercial lines insurance loss and LAE reserves included adverse development of $2.4 million from continuing operations and favorable development of $6.3 million from discontinued operations.

In 2015, the Company reduced its property and casualty insurance reserves by $20.1 million to recognize favorable development of losses and LAE from prior accident years, including the impact of adverse development of $7.7 million, net of estimated indemnification recoveries, related to Alliance United for periods prior to the date of its acquisition. Personal lines

NOTE 6. PROPERTY AND CASUALTY INSURANCE RESERVES (Continued)

insurance loss and LAE reserves developed favorably by $13.3 million and commercial lines insurance loss and LAE reserves developed favorably by $6.8 million. Personal automobile insurance loss and LAE reserves developed favorably by $1.8 million, net of the adverse development related to Alliance United, homeowners insurance loss and LAE reserves developed favorably by $10.8 million, and other personal lines loss and LAE reserves developed favorably by $0.7 million. Excluding the adverse development related to Alliance United for periods prior to the date of its acquisition, personal lines insurance losses and LAE reserves developed favorably by $21.0 million due primarily to the emergence of more favorable loss patterns than expected for the 2013, 2012 and 2011 accident years. Commercial lines insurance loss and LAE reserves included adverse development of $1.8 million from continuing operations and favorable development of $8.6 million from discontinued operations.

In 2014, the Company reduced its property and casualty insurance reserves by $57.1 million to recognize favorable development of losses and LAE from prior accident years. Personal lines insurance loss and LAE reserves developed favorably by $50.9 million and commercial lines insurance loss and LAE reserves developed favorably by $6.2 million. Personal automobile insurance loss and LAE reserves developed favorably by $31.6 million, homeowners insurance loss and LAE reserves developed favorably by $14.8 million, and other personal lines loss and LAE reserves developed favorably by $4.5 million. The personal lines insurance losses and LAE reserves developed favorably due primarily to the emergence of more favorable loss patterns than expected for the three most recent prior accident years. Commercial lines insurance loss and LAE reserves included favorable development of $2.6 million from continuing operations and $3.6 million from discontinued operations. Commercial lines insurance losses and LAE reserves developed favorably from continuing operations due primarily to the emergence of more favorable loss patterns than expected for the 2013, 2011 and 2010 accident years.

The Company cannot predict whether loss and LAE reserves will develop favorably or unfavorably from the amounts reported in the Consolidated Financial Statements. The Company believes that any such development will not have a material effect on the Company’s consolidated financial position, but could have a material effect on the Company’s consolidated financial results for a given period.

Reinsurance and indemnification recoverables on property and casualty insurance reserves were $50.2 million and $52.0 million at December 31, 2016 and 2015, respectively. These recoverables are concentrated with several reinsurers, the vast majority of which are highly rated by one or more of the principal investor and/or insurance company rating agencies. While most of these recoverables were unsecured at December 31, 2016 and 2015, the agreements with the reinsurers generally provide for some form of collateralization upon the occurrence of certain events.