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Equity Incentive Plan (Tables)
12 Months Ended
Sep. 30, 2019
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Abstract]  
Total Stock Based Compensation Expense
The following table shows total stock-based compensation expense recorded from our stock-based awards as reflected in our Consolidated Statements of Operations: 
 (in thousands)
Year ended September 30,
 
2019
 
2018
 
2017
Cost of license revenue
$
509

 
$
144

 
$
(148
)
Cost of support and cloud services revenue
5,004

 
4,302

 
6,643

Cost of professional services revenue
6,426

 
7,079

 
6,116

Sales and marketing
32,026

 
24,893

 
15,373

Research and development
22,019

 
13,488

 
13,968

General and administrative
20,416

 
33,033

 
34,756

Total stock-based compensation expense
$
86,400

 
$
82,939

 
$
76,708


Restricted Stock And Restricted Stock Unit Grants
Restricted stock unit activity for the year ended September 30, 2019
(in thousands except grant date fair value data)
 
Shares  
 
Weighted
Average
  Grant Date  
Fair Value
 
Aggregate Intrinsic Value as of September 30, 2019
Balance of outstanding restricted stock units October 1, 2018
 
3,284

 
$
65.93

 
 
Granted (1)
 
1,836

 
$
82.77

 
 
Vested
 
(1,494
)
 
$
55.11

 
 
Forfeited or not earned
 
(394
)
 
$
66.20

 
 
Balance of outstanding restricted stock units September 30, 2019
 
3,232

 
$
80.52

 
$
220,358

 (1) Restricted stock granted includes approximately 141,000 shares from prior period TSR awards that were earned upon achievement of the performance criteria and vested in November 2019.
 (Number of Units in thousands)
 
Restricted Stock Units
Restricted stock unit grants
 
Performance-based RSUs (1)
 
Service-based RSUs (2)
Year ended September 30, 2019
 
376

 
1,319



(1) Substantially all the performance-based RSUs were granted to our executive officers. Approximately 160,000 shares are eligible to vest based upon annual performance measures, measured over a three-year period. RSUs not earned for a period may be earned in the third period. To the extent earned, those performance-based RSUs will vest in three substantially equal installments on November 15, 2019, 2020 and 2021, or the date the Compensation Committee determines the extent to which the applicable performance criteria have been achieved for each performance period. An additional 213,000 performance-based RSUs are eligible to be earned based upon a 2019 performance measure, which RSUs will be forfeited to the extent the performance measure is not achieved. These RSUs would have vest, to the extent earned, in three substantially equal installments on November 15, 2019, 2020 and 2021. These RSUs were not earned and were forfeited.
(2) The service-based RSUs were granted to employees, our executive officers and our directors. Substantially all service-based RSUs will vest in three substantially equal annual installments on or about the anniversary of the date of grant.
Value Of Stock Option And Stock-Based Award Activity
 (in thousands)
 
Year ended September 30,
Value of stock option and stock-based award activity
 
2019
 
2018
 
2017
Total fair value of restricted stock unit awards vested
 
$
131,659

 
$
127,525

 
$
78,573