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Quarterly Data (Unaudited) (Details) (USD $)
In Thousands, except Per Share data, unless otherwise specified
 3 Months Ended 12 Months Ended
Mar. 31, 2014
Dec. 28, 2013
Sep. 28, 2013
Jun. 29, 2013
Mar. 31, 2013
Dec. 29, 2012
Sep. 29, 2012
Jun. 30, 2012
Mar. 31, 2014
Mar. 31, 2013
Mar. 31, 2012
Revenues                      
Products $ 46,226 $ 44,528 $ 43,191 $ 48,208 $ 45,209 $ 48,068 $ 47,653 $ 45,353 $ 182,153 $ 186,283 $ 198,640
Services 192,052 195,161 203,619 198,689 192,490 204,021 212,508 202,484 789,521 811,503 888,888
Total 238,278 239,689 246,810 246,897 237,699 252,089 260,161 247,837 971,674 997,786 1,087,528
Cost of sales                      
Products 26,979 25,754 24,249 28,495 24,979 27,407 26,667 24,823 105,477 [1] 103,876 [1] 110,455 [1]
Services 135,660 140,151 145,433 141,371 133,850 142,950 153,440 143,740 562,615 [1] 573,980 [1] 630,577 [1]
Total 162,639 165,905 169,682 169,866 158,829 170,357 180,107 168,563 668,092 [1] 677,856 [1] 741,032 [1]
Gross profit 75,639 73,784 77,128 77,031 78,870 81,732 80,054 79,274 303,582 319,930 346,496
Selling, general & administrative expenses 63,395 [2] 60,366 [2] 60,490 [2] 61,270 [2] 62,836 [3] 60,542 [3] 62,596 [3] 63,950 [3] 245,521 [2] 249,924 [3] 255,347
Goodwill impairment loss 154,429 0 0 0         154,429 0 317,797
Intangibles amortization 2,683 2,923 3,109 3,309 3,321 3,478 3,474 3,464 12,024 13,737 13,025
Operating income (loss) (144,868) 10,495 13,529 12,452 12,713 17,712 13,984 11,860 (108,392) [4] 56,269 [5] (239,673) [6]
Interest expense (income), net 1,116 1,230 1,378 923 1,134 1,133 1,893 1,930 4,647 6,090 5,148
Other expenses (income), net 87 [7] 84 [7] 910 [7] 116 [7] (72) [8] 2,839 [8] 588 [8] 361 [8] 1,197 [7] 3,716 [8] 1,245
Income (loss) before provision for income taxes (146,071) 9,181 11,241 11,413 11,651 13,740 11,503 9,569 (114,236) 46,463 (246,066)
Provision (benefit) for income taxes (11,050) 2,523 5,656 4,508 4,428 5,222 4,370 3,637 1,637 17,657 1,668
Net income (loss) (135,021) 6,658 5,585 6,905 7,223 8,518 7,133 5,932 (115,873) 28,806 (247,734)
Earnings (loss) per common share                      
Basic $ (8.65) $ 0.42 $ 0.35 $ 0.43 $ 0.45 $ 0.52 $ 0.43 $ 0.34 $ (7.33) $ 1.73 $ (13.98)
Diluted $ (8.65) $ 0.42 $ 0.35 $ 0.43 $ 0.44 $ 0.52 $ 0.43 $ 0.34 $ (7.33) $ 1.73 $ (13.98)
Restructuring expense 1,734 833 734 139 2,972 1,442 2,051 1,980 3,440 8,445 2,142
Joint venture investment loss                 $ 822 $ 2,670 $ 0
[1] Exclusive of depreciation and intangibles amortization.
[2] Includes restructuring expense of $139, $734, $833 and $1,734 for 1Q14, 2Q14, 3Q14 and 4Q14, respectively.
[3] Includes restructuring expense of $1,980, $2,051, $1,442 and $2,972 for 1Q13, 2Q13, 3Q13 and 4Q13, respectively.
[4] Includes restructuring expense of $3,440 ($308 for North America Products, $1,958 for North America Services, $594 for International Products and $580 for International Services) and goodwill impairment loss of $154,429 ($42,613 for North America Products, $86,904 for North America Services, $20,159 for International Products and $4,753 for International Services) recorded during Fiscal 2014.
[5] Includes restructuring expense of $8,445 ($688 for North America Products, $5,578 for North America Services, $1,879 for International Products and $300 for International Services) recorded during Fiscal 2013.
[6] Includes restructuring expense of $2,142 ($1,886 for North America Services, $43 for International Products and $213 for International Services) and goodwill impairment loss of $317,797 ($232 for North America Products, $277,132 for North America Services, $13,724 for International Products and $26,709 for International Services) recorded during Fiscal 2012.
[7] Includes a loss of $822 during the second quarter of Fiscal 2014 due to the probable divestiture of our non-controlling interest in GNIS, a joint venture company which was formed in conjunction with Genesis Networks Enterprises, LLC.
[8] Includes a loss of $2,670 during the third quarter of Fiscal 2013 due to the probable divestiture of our non-controlling interest in GNIS, a joint venture company which was formed in conjunction with Genesis Networks Enterprises, LLC.