-----BEGIN PRIVACY-ENHANCED MESSAGE----- Proc-Type: 2001,MIC-CLEAR Originator-Name: webmaster@www.sec.gov Originator-Key-Asymmetric: MFgwCgYEVQgBAQICAf8DSgAwRwJAW2sNKK9AVtBzYZmr6aGjlWyK3XmZv3dTINen TWSM7vrzLADbmYQaionwg5sDW3P6oaM5D3tdezXMm7z1T+B+twIDAQAB MIC-Info: RSA-MD5,RSA, FTtEzMLDAOeKNsZ/UoPIuSa3jvEgA22cR2eN1bS8eDx0Sm+cko7ziNUDFwItaedd zj48OtRWNEDX7Cy/BKhlPw== 0001354488-09-001957.txt : 20091028 0001354488-09-001957.hdr.sgml : 20091028 20091028090826 ACCESSION NUMBER: 0001354488-09-001957 CONFORMED SUBMISSION TYPE: 8-K PUBLIC DOCUMENT COUNT: 16 CONFORMED PERIOD OF REPORT: 20090630 ITEM INFORMATION: Other Events ITEM INFORMATION: Financial Statements and Exhibits FILED AS OF DATE: 20091028 DATE AS OF CHANGE: 20091028 FILER: COMPANY DATA: COMPANY CONFORMED NAME: ISSUER DIRECT CORP CENTRAL INDEX KEY: 0000843006 STANDARD INDUSTRIAL CLASSIFICATION: COMMERCIAL PRINTING [2750] IRS NUMBER: 261331503 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 8-K SEC ACT: 1934 Act SEC FILE NUMBER: 001-10185 FILM NUMBER: 091140601 BUSINESS ADDRESS: STREET 1: 201 SHANNON OAKS CIRCLE STREET 2: SUITE 105 CITY: CARY STATE: NC ZIP: 27511 BUSINESS PHONE: 9194611600 MAIL ADDRESS: STREET 1: 201 SHANNON OAKS CIRCLE STREET 2: SUITE 105 CITY: CARY STATE: NC ZIP: 27511 FORMER COMPANY: FORMER CONFORMED NAME: DOCUCON INC DATE OF NAME CHANGE: 20071002 FORMER COMPANY: FORMER CONFORMED NAME: DOCUCON INCORPORATED DATE OF NAME CHANGE: 19920703 8-K 1 isdr8k.htm 8K - XBRL ISSUER DIRECT - XBRL FILING FOR THE PERIOD ENDED JUNE 30 2009


 

 

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

______________

FORM 8-K

______________

CURRENT REPORT

Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): June 30, 2009

______________

Issuer Direct Corporation

(Exact name of registrant as specified in its charter)

______________


Delaware

1-10185

26-1331503

(State or other jurisdiction

(Commission

(I.R.S. Employer

of incorporation)

File Number)

Identification No.)

201 Shannon Oaks Circle Suite 105, Cary North Carolina 27511

(Address of principal executive offices) (Zip Code)

(919) 481-4000

(Registrant’s telephone number, including area code)

N/A

(Former name or former address, if changed since last report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):

¨ Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

¨ Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

¨ Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

¨ Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))



  

 





ITEM 8.01

OTHER EVENTS.

Exhibit 101 to this Current Report on Form 8-K contains documents formatted in XBRL (eXtensible Business Reporting Language) with information from Issuer Direct Corporations Quarterly Report on Form 10-Q for the period ended June 30, 2009, as filed with the Securities and Exchange Commission (SEC) on August 10, 2009. The information includes the (i) Consolidated Balance Sheets for the period ended June 30, 2009 and December 31, 2008; (ii) Consolidated Statements of Income for the three and six month periods ended June 30, 2009, and June 30, 2008; (iii) Consolidated Statements of Cash Flows for periods ended June 30, 2009 and June 30, 2008; and (iv) the Notes to the Consolidated Financial Statements, tagged as blocks of text.

Users of this data are advised pursuant to Rule 401 of Regulation S-T that the financial and other information contained in the xBRL documents is unaudited, and these are not the financial statements of Comerica Incorporated as filed with the SEC. The purpose of submitting these xBRL documents is to test the related format and technology and, as a result, investors should not rely on the information in this Current Report on Form 8-K, including Exhibit 101, in making investment decisions.

In accordance with Rule 402 of Regulation S-T, the information in this Current Report on Form 8-K, including Exhibit 101, shall not be deemed to be “filed” for purposes of Section 11 of the Securities Act of 1933, as amended (Securities Act), or Section 18 of the Securities Exchange Act of 1934, as amended (Exchange Act), or otherwise subject to the liabilities of these sections, and are not part of any registration statement to which they relate, and shall not be incorporated by reference into any registration statement or other document filed under the Securities Act or the Exchange Act, except as shall be expressly set forth by specific reference in such filing.

ITEM 9.01

 FINANCIAL STATEMENTS AND EXHIBITS.

(d) Exhibits

The following materials from Issuer Direct Corporations Quarterly Report on Form 10-Q for the period ended June 30, 2009, as filed on August 10, 2009, formatted in xBRL:

(i)

Consolidated Balance Sheets at June 30, 2009, and December 31, 2008;

(ii)

Consolidated Statements of Income for the three and six months periods ended June 30, 2009, and 2008;

(iii)

Consolidated Statements of Cash Flows for periods ended June 30, 2009, and 2008;

(iv)

Notes to the Consolidated Financial Statements, tagged as blocks of text.


EXHIBIT INDEX


Exhibit No.

 

Description

 

 

 

101.INS                              

 

XBRL Instance Document

101.SCH                          

 

XBRL Taxonomy Extension Schema

101.CAL                         

 

XBRL Taxonomy Extension Calculation Linkbase

101.DEF                           

 

XBRL Taxonomy Extension Definition Linkbase

101.LAB                         

 

XBRL Taxonomy Extension Label Linkbase

101.PRE                            

 

XBRL Taxonomy Extension Presentation Linkbase


 




SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto duly authorized.


     

Issuer Direct Corporation

 

 

 

 

 

 

 

By:

/s/ BRIAN R. BALBIRNIE

 

 

Brian R. Balbirnie

Chief Executive Officer

 

 

 

 

 

Date: October 28, 2009



EX-101.INS 2 isdr-20090630.xml EX-101 INSTANCE DOCUMENT false --12-31 2009-06-30 2009-06-30 2009-01-01 8-K 201 Shannon Oaks Circle Suite 105 Cary USA 27511 North Carolina 0000843006 16754717 Yes Non-accelerated Filer Delaware 359606 Issuer Direct Corp USD 261331503 Yes No --12-31 198160 394020 185610 367074 144935 285039 80391 114614 73525 73525 189520 294607 169898 239661 63487 80919 14900 22800 169706 183756 0 0 80255 143560 261281 165681 97663 128050 1461338 1441006 635749 390827 479669 225145 <p>The unaudited interim balance sheet as of June 30, 2009 and statement of operations and cash flows for the periods ended June 30, 2009 and 2008 included herein, have been prepared in accordance with the instructions for Form 10-Q under the Securities Exchange Act of 1934, as amended the &#8220;Exchange Act&#8221;, and Article 10 of Regulation S-X under the Exchange Act. In the opinion of the management, they include all normal recurring adjustments necessary for a fair presentation of the financial statements. Results of operations reported for the interim periods are not necessarily indicative of results for the entire year. Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States have been condensed or omitted pursuant to such rules and regulations relating to interim financial statements. The inter im financial information should be read in conjunction with Issuer Direct Corporation&#8217;s the Company&#8217;s 2008 audited financial statements filed on Form 10-K.</p><p>Certain reclassifications have been made to prior period amounts to conform to the current period presentation. All reclassifications have been applied consistently for the periods presented.</p><p>Earnings per Share</p><p>Use of Estimates</p><p>Recent Accounting Pronouncements</p><p>On January 28, 2009, we entered into a settlement and release agreement &#8220;Agreement&#8221; with the holder of the note payable that we issued in March 2007. Pursuant to the terms of the agreement, the holder agreed to accept $35,000 in full payment of principal and interest, which was paid in full on January 28, 2009. We recognized a gain on settlement of debt of approximately $16,900 as of December 31, 2008, when we reduced the carrying value of the debt pursuant to the settlem ent agreement.</p><p>Note 4: Notes payable &#8211; related party</p><p>As of June 30, 2009 and December 31, 2008, we had three unsecured related party notes payable outstanding, totaling $73,525 as follows:</p><p>Note 5: Preferred stock and common stock</p><p>During the six months ended June 30, 2009, we issued 150,000 shares of our common stock to an employee under the terms of an employment agreement, paid $6,750 to repurchase 2,250,000 shares from our former President shortly after his resignation, and issued 20,000 shares of common stock to redeem all obligations pursuant to two shares of preferred stock, as follows:</p><p>In February 2009, we issued 150,000 shares of our common stock in connection with an employment agreement with a former officer of Bassett Press. The fair market value of the shares totaled $25,000, or $0.17 per share, which represents the closing price on the date of the agreement. These shares were is sued pursuant to the employment agreement.</p><p>At June 30, 2009, we had five outstanding shares of Series A Preferred Stock. Although the Certificate of Designation of the rights, preferences and limitations of the Preferred Stock provides for dividends equal to eleven percent 11.0% per year on the liquidation preference of $25,000 per share, we have not declared or accrued such dividends. These shares were issued by our predecessor company and the original documentation which would validate claims thereto is not available, and we are taking steps to retire the series. In April 2009, we issued 20,000 common shares to the holder of two preferred shares, for a value of $100 each, in settlement of the stated value and any potential claims to accumulated dividends thereon. Additionally, under Delaware law, dividends are an obligation only when declared, and the Board has not declared any dividends payable on the Series A Preferred Stock.</p><p>Note 6: Intangible Assets</p&g t;<p>Included in intangible assets is $50,000 of proprietary software of intellectual property acquired in July 2007, as part of the Basset Press acquisition, At the date of the acquisition and through the year ended December 31, 2008, we assigned an indefinite life to the proprietary software and included such software in our annual evaluation of impairment. During the first quarter of 2009, we reevaluated the useful life of the propriety software and have assigned a remaining estimated useful life of 6 years to such asset.</p><p>Note 7: Concentrations</p><p>For the three- and six-month periods ended June 30, 2009 and 2008, we earned revenues as a percentage of total revenues in the following categories:</p><p>One customer accounted for 43.1% of our operating revenues during the three- month period ended June 30, 2009. The same customer accounted for 42.5% of the operating revenues during the six-month period ended June 30, 2009.</p><p>Note 8: Subsequent Events</p><p>We issued 100,000 shares of our common stock in July 2009 to a consultant in exchange for certain consulting services, with an estimated fair market value of $10,000, which is equal to the closing price of our common stock on the date of the issuance.</p><p>ITEM 2. MANAGEMENT&#8217;S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS.</p><p>Revenue earned from each of our revenue streams increased in the quarter and six months ending June 30, 2009, as compared to the comparable 2008 periods. Revenues increased substantially in three of our revenue streams fulfillment and distribution, software licensing, and transfer agent services during the fiscal 2009 period as a result of adding larger corporate issuers and mutual funds to our client base. Overall, the number of filers has decreased for the periods ended June 30, 2009, but the volume of services required by each issuer was greater during the 2009 fiscal periods compared to the periods ended June 30, 2008. We believe this trend is a result of the challenges faced by very small issuers who are undercapitalized and unable to sustain operations. We also anticipate that market prices for traditional Edgarization services will continue to decline, eroding market share for smaller financial printers that only offer single sourced solutions. We do not believe this trend will affect our future overall revenue volume.</p><p>Basic EPS excludes dilution and is computed by dividing income loss available to common stockholders by the weighted-average common shares outstanding for the period. Diluted EPS reflects the potential dilution that could occur if securities or other contracts to issue common stock were exercised or converted into common stock or resulted in the issuance of common stock that then shared in the earnings of the entity. Diluted loss per share for the quarter and six months ending June 30, 2009, gives effect to the weighted average of 3,1 22 and 3,505, respectively, shares issuable upon conversion of the Company&#8217;s shares of preferred stock 556 common shares for each of the preferred shares that were outstanding during the periods. As the fully diluted loss per share for the comparable 2008 periods was anti-dilutive, no effect was given to the preferred shares for the 2008 periods.</p><p>The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Significant estimates include the allowance for doubtful accounts and the valuation of goodwill and intangible assets. Actual results could differ from those estimates.</p><p>In June 2009, the Financial Accounting Standards Board FASB issued Statement of Financial Accounting Standards SFAS No. 168, The FASB Accounting Standards Codification and the Hierarchy of Generally Accepted Accounting Principles&#8211;a Replacement of FASB Statement No. 162, SFAS 168. SFAS 168 establishes the FASB Accounting Standards Codification Codification as the single source of authoritative generally accepted accounting principles GAAP recognized by the FASB to be applied by nongovernmental entities. Rules and interpretive releases of the SEC under authority of federal securities laws are also sources of authoritative U.S. GAAP for SEC registrants. SFAS 168 is effective for financial statements issued for interim and annual periods ending after September 15, 2009. When effective, the Codification will supersede all existing non-SEC accounting and reporting standards. All other non-grandfathered non-SEC accounting literature not included in the Codification will become non-authoritative. 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The unsecured note carries interest in the amount of 8% per annum and was due on December&#160;31, 2008 or upon completion of a financing agreement totaling $250,000. The note is in default at June&#160;30, 2009, and the holder has the right to demand payment at any time. 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style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SP AN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.06%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmar k: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: 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style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; mso-yfti-irow: 3&quot;><TD style=&quot;PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 86.94%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;86%&quot;><P style=&quot;TEXT-INDENT: 31.5pt; MARGIN-LEFT: 0.25in; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>Repurchase of shares, subsequently retired</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;& gt;<SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPA N style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc1400532 08&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 11.24%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;11%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>2,250,000</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN 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PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><o:p>&#160;</o:p></SPAN></SPAN>< ;/SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; 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_Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 11.24%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext . 5pt&quot; vAlign=bottom width=&quot;11%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>20,000</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: white 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.72%; PADDING-RIGHT: 0in; BORDER-TOP: medi um none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid white .5pt&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _ Toc140054246&quot;><SPAN style=&quot;mso-bookmark: 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style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;&g t;<SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 25.52%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;25%&quot; colSpan=5><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;& gt;<SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>Three Months Ended<BR>June&#160;30<o:p></o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><SPAN style=&a mp;quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&am p;quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 25.88%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;25%&quot; colSpan=5><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>Six Months Ended&l t;o:p></o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>June&#160;30<o:p></o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN ></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 1&quot;><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;42%&quot; noWrap><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><I><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Revenue Streams<o:p></o:p></SPAN></I></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookm ark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-b ookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot ;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053 208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2009<o:p></o:p></SPAN></B></SPAN></SPAN& gt;</SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN>< ;P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT : 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B>< /SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot; mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2008<o:p></o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=& ;quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SP AN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=& quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoN ormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2009<o:p></o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; B ORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN&g t;</P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;TEXT-ALIGN: center&quo t; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PA DDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2008<o:p></o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-b ookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 2&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;42%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;mso-bidi-font-size: 10.0pt&quot;>Compliance and reporting services<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=& quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style= &quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=& quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quo t;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>25.9%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookm ark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc1400 53208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&q uot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>41.2%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc14005320 8&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc1 40053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&am p;quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>31.8%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&q uot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><S PAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc14 0053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>49.3%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 3&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;42%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc1 40054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Printing and financial communication<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN sty le=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso- bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>24.7%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot; ><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal& gt;<SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; cl ass=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>37.7%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><SPAN style=&quot;m so-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quo t;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></ SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>23.8%<o:p></o:p></SPAN></SPAN& gt;</SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246& quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;>< ;SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HE IGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>32.2%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yf ti-irow: 4&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;42%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Fulfillment and distribution<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _T oc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></ SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso- bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;>< ;SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>18.9%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;>&l t;SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEI GHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=& quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>17.8%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;> ;<SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-FAMILY: Arial ; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot ;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right&g t;<SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>23.0%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;& gt;<SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN>& lt;/SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style= &quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>15.4%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></ TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 5&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;42%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-s ize: 10.0pt&quot;>Software licensing<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookm ark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc14 0054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD sty le=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>8.3%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN>< ;/SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot; mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bo okmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><S PAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>3.3%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot ;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vA lign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&qu ot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>6.6%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p&g t;&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso - -bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;>&l t;SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>3.1%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 6&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;42%&quot;><P style=&quot;TEXT - -INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Transfer agent services<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot ;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;> <SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SP AN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>22.2%<o:p></o:p> ;</SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-book mark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc14 0054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84% ; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#8212;&#160;&#160;&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&q uot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot ;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-b ookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;>< SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>14.8%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>< ;/SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%>< SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&q uot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#8212;&#160;&#160;&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-b ookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 7; mso-yfti-lastrow: yes&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;42%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.75in&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Total<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SP AN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quo t;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; 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A different customer accounted for 9.9 % of our operating revenues during the six-month period ended June 30, 2008.</p><p>The discussion of the financial condition and results of operations of the Company set forth below should be read in conjunction with the consolidated financial statements and related notes thereto included elsewhere in this Form 10-Q. This Form 10-Q contains forward-looking statements that involve risks and uncertainties. The statements contained in this Form 10-Q that are not purely historical are forward-looking statements within the meaning of Section 27a of the Securities Act and Section 21e of the Exchange Act. When used in this Form 10-Q, or in the documents incorporated by reference into this Form 10-Q, the words &#8220;anticipat e,&#8221; &#8220;believe,&#8221; &#8220;estimate,&#8221; &#8220;intend&#8221; and &#8220;expect&#8221; and similar expressions are intended to identify such forward-looking statements. Such forward-looking statements include, without limitation, the statements regarding the Company&#8217;s strategy, future sales, future expenses, future liquidity and capital resources. All forward-looking statements in this Form 10-Q are based upon information available to the Company on the date of this Form 10-Q, and the Company assumes no obligation to update any such forward-looking statements. The Company&#8217;s actual results could differ materially from those discussed in this Form 10-Q. Factors that could cause or contribute to such differences &#8220;Cautionary Statements&#8221; include, but are not limited to, those discussed in Item 1. Business &#8212; &#8220;Risk Factors&#8221; and elsewhere in the Company&#8217;s Annual Report on Form 10-K, whi ch are incorporated by reference herein and in this report. All subsequent written and oral forward-looking statements attributable to the Company, or persons acting on the Company&#8217;s behalf, are expressly qualified in their entirety by the Cautionary Statements.</p><p>Compliance and reporting service revenue increased 6.8% and 7.3% in the three and six months ended June 30, 2009, respectively, as compared to the same periods in fiscal 2008. The increase is reflective of an increase in the volume of services pages converted, etc processed for our issuers, but is offset by lower unit prices for the same conversion services. The lower prices are a result of competitive price pressure in the market on these services.</p><p>Allowance for Doubtful Accounts</p><p>Income Taxes</p><p>The adoption of other recently issued accounting pronouncements did not have a material effect on our financial position or results from operations. We do not expect recently issu ed accounting pronouncements that are not yet effective will have a material effect on our financial position or results of operations upon adoption.</p><p>At June 30, 2009, three customers accounted for 44.9% 19.3%, 14.9%, and 10.7% of our total accounts receivable. As of December 31, 2008, two customers comprised 55.3% 41.0% and 14.3% of our total accounts receivable.</p><p>Overview</p><p>Printing and financial communication revenue increased 11.5% and 22.9% in the three and six months ended June 30, 2009, respectively, as compared to the same periods in fiscal 2008. The increase is a result of adding larger corporate issuers and mutual funds with significant communication requirements to their client base, as well as an increase in mergers and transactions that require shareholder communications disclosure and voting. We believe that the financial services sector will continue to react to changing economic conditions, and we expect that transaction type work will contin ue to result in large amounts of materials processed, fulfilled and mailed.</p><p>We provide an allowance for doubtful accounts, which is based upon a review of outstanding receivables as well as historical collection information. Credit is granted to most customers on an unsecured basis. In determining the amount of the allowance, management is required to make certain estimates and assumptions. During the three months and six months ended June 30, 2009, we recorded bad debt expense totaling $16,158 and $26,963, and permanently wrote off $25,141 of amounts previously reserved, net of recoveries. Accordingly, our allowance for doubtful accounts increased slightly from $43,764 at December 31, 2008 to $45,586 at June 30, 2009. There was no change in our allowance for doubtful accounts from December 31, 2007 to June 30, 2008.</p><p>We follow an asset and liability approach to financial accounting and reporting for income taxes. Deferred income tax assets and liabilities are computed for differences between the financial statement and tax bases of assets and liabilities that will result in future taxable or deductible amounts based on enacted tax laws and rates applicable to the periods in which the differences are expected to affect taxable income. Valuation allowances are established, when necessary, to reduce deferred income tax assets to the amounts expected to be realized.</p><p>Note 3: Notes payable - other</p><p>We do not believe we had any financial instruments that could have potentially subjected us to significant concentrations of credit risk. A portion of our revenues are paid at the beginning of the month via credit card or in advance by check, the remaining accounts receivable amounts are generally due within 30 days, none of which is collateralized.</p><p>Issuer Direct Corporation Issuer Direct Corporation and its business are hereinafter collectively referred to as &#8220;Issuer Direct,&#8221; the &#8220;Company,&# 8221; &#8220;We&#8221; or &#8220;Our&#8221; unless otherwise noted, was formed in February 2006 as My Edgar Inc; a full-service provider of financial print and related compliance communications both online and in print. We acquired Edgarization, LLC and Basset Press in March and July 2007, respectively. In December 2007, we became publicly traded through a reverse merger transaction with Docucon Incorporated, a Delaware company. In December 2007, we changed our name to Issuer Direct Corporation.</p><p>Fulfillment and distribution revenue increased 80.3% and 148.7% in the three and six months ended June 30, 2009, respectively, as compared to the same periods in fiscal 2008. The increase was principally a result of adding new customers as well as our adoption of the common industry practice of charging a processing fee for every shareholder record in a fulfillment project. We verify, and correct to the extent possible, shareholder information to the U.S. postal system records, and a s a result, the number of mailed pieces for a single issuer&#8217;s communication has increased, and at times, the increase has been fairly significant. Additionally, postal rates increased during fiscal 2009, and we increased our prices accordingly. These factors, combined with the addition of larger corporate issuers to our client base and transactional work, as discussed in the preceding paragraph, resulted in the increase in the fiscal 2009 periods as compared to the fiscal 2008 periods.</p><p>At the end of each interim period, we estimate the effective tax rate we expect to be applicable for the full fiscal year and this rate is applied to our results for the interim year to date period. Based upon our evaluation of possible future events and transactions, expected changes to our valuation allowance and utilization of our net operating loss carryforwards, we currently estimate our effective rate for the 2009 fiscal year will be 0%.</p><p>As of June 30, 2009 and December 31, 2008, we had unsecured notes payable outstanding totaling $25,000 and $64,828, respectively, as follows:</p><p>Our mission is to alleviate the complexity of maintaining compliance and as a shareholder communication company; we are dedicated to assisting our corporate issuers in an ever-changing regulatory environment and to comply with the myriad of rules imposed by regulatory bodies. The majority of our business involves the distribution of content either electronically or paper to governing bodies and shareholders alike through our integrated back office systems and service platform.</p><p>Fluctuations in market conditions typically cause communications to shareholders to rise, both in print or e-delivery. We have experienced equal increases in demand for our core services when market conditions worsen or improve. Significant downward market changes cause further disclosures and communications, increasing the demand for many of our core services such as shareholder mailings and pres s releases. Significant upward market changes result in a greater number of registration statements, prospectuses and communication, including news wire services.</p><p>Our policy regarding the classification of interest and penalties is to classify them as income tax expense in the Company&#8217;s financial statements, if applicable.</p><HTML xmlns=&quot;http://www.w3.org/TR/REC-html40&quot; xmlns:v = &quot;urn:schemas-microsoft-com:vml&quot; xmlns:o = &quot;urn:schemas-microsoft-com:office:office&quot; xmlns:w = &quot;urn:schemas-microsoft-com:office:word&quot; xmlns:dt = &quot;uuid:C2F41010-65B3-11d1-A29F-00AA00C14882&quot; xmlns:st1 = &quot;urn:schemas-microsoft-com:office:smarttags&quot;><HEAD><TITLE></TITLE><LINK rel=File-List href=&quot;ISDR10Q2_files/filelist.xml&quot;><LINK rel=Edit-Time-Data href=&quot;ISDR10Q2_files/editdata.mso&quot;><STYLE>v\:* {behavior:url#default#VML ;}o\:* {behavior:url#default#VML;}w\:* {behavior:url#default#VML;}.shape 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_Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B><SPAN style=&quot;FONT-SIZE: 8pt&quot;>&#160;</SPAN></B></SPAN></SPAN>< ;/SPAN></SPAN><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-SIZE: 8pt&quot;><o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: black 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 11.22%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in&quot; vAlign=bottom width=&am p;quot;11%&quot; colSpan=2><P style=&quot;TEXT-ALIGN: center; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B><SPAN style=&quot;FONT-SIZE: 8pt&quot;>December&#160;31,</SPAN></B></SPAN></SPAN></SPAN></SPAN><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-SIZE: 8pt&quot;><o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P><P style=&q uot;TEXT-ALIGN: center; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN 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_Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B>&#160;</B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-boo kmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; mso-yfti-irow: 1&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 71.16%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;71%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 6pt; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: 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style=&quot;mso-bookmark: _Toc1404 56832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.06%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>$</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN styl e=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 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style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPA N></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.68%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0 in; PADDING-LEFT: 0in; WIDTH: 1.06%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>$</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.14%; 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_Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; mso-yfti-irow: 2&quot;><TD style=&quot;PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 71.16%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;71%&quot;><P style=&quot;TEXT-INDENT: -6pt; MA RGIN-LEFT: 6pt; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>Unsecured Note Payable in connection with the July&#160;2, 2007 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style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 1.06%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN 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style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.14%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc1400542 46&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>64,828</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: 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mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR></TBODY></TABLE></DIV><!--EndFragment--></DIV></BODY></HTML><p>We continue to focus on both the organic growth of our revenue streams as well as evaluating potential acquisitions that would complement our core business operations and accelerate our overall mission of providing a complete solution for all corporate issuers.</p><p>Software licensing revenues increased by 326.1% and 254.9% in the in the three and six months ended June 30, 2009, respectively, as compared to the same periods in fiscal 2008. The increase is a result of our e-proxy technology and notice and access delivery platform. In order to sustain this level of growth, we plan to continue to commercia lize our software technologies into all of our revenue streams, including financial reporting, and print and communication in the remaining half of fiscal 2009.</p><p>Fair Value Measurements</p><p>Revenue Streams</p><p>Revenue generated from transfer agent services totaled $169,706 and $183,756, or 22.2% and 24.0% in the three-and six-month periods ended June 30, 2009. This revenue was generated principally from relatively few single engagements such as solicitation and shareholder voting campaigns. Although we anticipate that revenues generated from transfer agent services will continue to grow during fiscal 2009, services such as solicitation are cyclical and heavily tied to the proxy season that is traditionally in the first half of a fiscal year. As transfer agent services carry higher margins than our other service offerings, we will continue to devote significant efforts to promote these services to our customer base.</p><p>On January 1, 2008 we adopted S FAS No. 157, Fair Value Measurements, for financial assets and liabilities. SFAS 157 applies to reported balances that are required or permitted to be measured at fair value under an existing accounting pronouncement. SFAS 157 emphasizes that fair value is a market-based measurement, not an entity-specific measurement. Therefore, a fair value measurement should be determined based on the assumptions that market participants would use in pricing the asset or liability and establishes a fair value hierarchy. The fair value hierarchy consists of three levels of inputs that may be used to measure fair value:</p><p>The Company&#8217;s core businesses operates within the financial compliance sector, including but not limited to financial reporting, print and production, proxy tabulation and solicitation as well as transfer agent functions. These services are designed to offer issuers a comprehensive set of solutions for communicating their messages to their audiences. Our product and service offeri ngs are summarized below:</p><p>During the three and six months ended June 30, 2009, one customer accounted for 43.1% and 42.5% of our operating revenues, respectively. One customer accounted for 11.6% of our operating revenues during the three-month period ended June 30, 2008. A different customer accounted for 9.9 % of our operating revenues during the six-month period ended June 30, 2008.</p><p>As of June 30, 2009 and December 31, 2008, we do not have any accounts that are required to be or that we elected to measure at fair value.</p><p>Compliance and Reporting Services- primarily consists of financial reports and other documents submitted to the Securities and Exchange through the EDGAR/IDEA system, and document typesetting, design &#8211; layout and full production pre-press services for corporate issuers, law firms, funds and resellers. Our services extend beyond traditional Edgarization and into the next generation of dynamic reporting and xBRL conversion.</ p><p>Our actual results may differ substantially from those anticipated in any forward-looking statements included in this discussion as a result of various factors, including those set forth in &#8220;Risk Factors&#8221; which can be found in our most recent Annual Report on Form 10-K.</p><p>In February 2008, the FASB issued FSP FAS 157-2, Effective Date of FASB Statement 157. FSP FAS 157-2 delayed the effective date of SFAS 157 for all nonfinancial assets and nonfinancial liabilities, except those that are recognized or disclosed at fair value in the financial statements on a recurring basis. For the instruments subject to the effective date delay under FSP FAS 157-2, we adopted the fair value provisions in this first quarter of 2009. Our assets and liabilities that will be subject to FAS 157 during 2009 include our intangible assets, consisting of goodwill, domain names and software, and our long-lived assets. Based on our evaluation of this statement, the adoption of FSP 157- 2 did not have a significant impact on the determination or reporting of our financial results.</p><p>Printing and Financial Communications &#8211; continues to gain significant growth quarter over quarter. With the expansion of our digital print management system at the beginning of this fiscal year, we added print-on-demand services to our traditional web press print production capability. We have established a competitive advantage in the market by bundling our short run service offering to issuers who prefer to print what we refer to as &#8216;one-to-many&#8217; of any corporate documents or compliance filing.</p><p>Cost of Revenues and Gross Margin</p><p>We believe that the fair value of our financial instruments, which consist of cash and cash equivalents, accounts receivable, accounts payable, and unsecured notes payable approximate their carrying amounts. The interest rates payable on our notes approximate market rates on similar borrowings at June 30, 2009.</p><p>Direct Transfer &#8211;As a corporate registrar and trust for issuers, we assist corporate issuers with shareholder management, issuance of shares in both electronic form and through our secure digital system. We provide a certificate-less on demand process, utilizing our secure custom paper. Additionally, corporate issuers can generate certificate requests via our online interface, or choose to use other options and combine our iProxy Direct technology into traditional transfer agent functions. Corporate issuers can then communicate with shareholders in real time by utilizing our back office technologies and services.</p><p>Cost of services consists of direct labor, third party software licensing, print production materials, postage and delivery, and outside services directly related to the delivery of services. Cost of services decreased slightly in the three months ended June 30, 2009, as compared to the same period in fiscal 2008. The decrease was a result of our e fforts to control costs and bring efficiencies to our operations, which included reductions in headcount. Additionally, we purchased equipment in fiscal 2009 that has enabled us to reduce the cost of certain printing, production, and fulfillment services. Cost of services increased 15% in the six months ended June 30, 2009, as compared to the same period in fiscal 2008; however, these costs were less than the 66.4% increase in revenue in the comparable periods. Overall, we have successfully reduced our cost of services, but the rate of such reduction will vary from period to period in accordance with periodic variances in the mix of our revenue streams. Our gross margin for the three and six months ended June 30, 2009 increased approximately $328,163 and $431,067, or 197.0% and 133.8%, versus the same periods for 2008.</p><p>Fulfillment and Distribution &#8211; is driven principally by the demand for materials for proxy statements annual and special meetings, shareholder requests, and fluctua tions caused by notice and access. The demand for fulfillment and distributions is seasonal and increases significantly immediately following a period of annual report filings and related disclosures. The season typically begins late in the first quarter and ends in the second quarter of the calendar year.</p><p>Costs related to compliance and reporting service are related principally to direct labor costs and third party vendor costs, which we utilize to manage peak demand periods. We reduced our headcount devoted to these services in fiscal 2009 periods as compared to the 2008 periods, and we realized additional cost efficiencies as we utilized third party services only as needed.</p><p>Software Licensing &#8211; is a vital offering that overlays our entire business. We are able to efficiently manage our corporate issuers&#8217; data, shareholders, communications and compliance requirements from one portal. As our systems continue to evolve to meet the growing needs of compl iance and regulatory requirements, we are facilitating access to such management by our issuers by providing licenses to our platform. The majority of our software licensing revenue comes from our proxy technology that includes a voting platform via web, phone, fax and mail; coupled with real-time reporting and e-delivery options.</p><p>Costs related to printing and financial communications fluctuate periodically, and we strive to maintain reasonable margins on for these services. Our costs for fulfillment and distribution increased during fiscal 2009 in accordance with rising postal rates as compared to fiscal 2008, and we pass these increases through to our customers as postal and mail fees for each proxy or mailed item. We expect this trend to continue as postal rates increased during the second quarter of this fiscal year, and that both processing and mail fulfillment charges will rise accordingly. Direct labor costs fluctuate with demand for fulfillment services, as we redeploy fulfillment l abor to other areas during periods of weak demand.</p><p>Results of Operations</p><p>We incur direct labor costs for software licensing as all development is performed in-house. To date, costs have not been significant, nor do we expect a significant increase in future periods. Costs related to our transfer agent services have been minimal and are generally limited to direct labor and supplies.</p><p>Management evaluates results by analyzing changes in revenue streams; however, gross margin revenue less cost of revenue is not measurable by revenue stream, therefore, we do not evaluate our business by segments.</p><p>Operating Expenses</p><p>Revenues</p><p>General and Administrative Expense</p><p>Total revenue increased $315,000 and $494,000, or 69.9% and 66.4%, respectively, during the three and six months ended June 30, 2009 as compared to the same periods in fiscal 2008. Overall gross margin increased to 64.7% and 60.9% in the fiscal 2009 periods as compared to 37.0% and 43.3%, respectively, in the fiscal 2008 quarters. The favorable increase in gross margin is principally a result of the addition of higher margin transfer agent and consultative services to our service offerings. The following tables display the change in revenue streams during the comparative quarters.</p><p>General and administrative expenses consist primarily of salaries, insurance, fees for professional services, general corporate expenses and facility and equipment expenses. General and administrative expenses for the three-month period ended June 30, 2009 decreased approximately $265,000 to $139,000 from $404,000, as compared to the same period in fiscal 2008. The higher costs in the 2008 period were principally a result of $250,000 in stock-based compensation expense. General and administrative expenses for the six-month period ended June 30, 2009 decreased approximately $625,000 to $240,000 from $865,000, as compared to the same period in f iscal 2008. The higher costs in the 2008 period were principally a result of $600,000 in stock-based compensation expense in the six-month period. We did not issue stock-based compensation awards in the 2009 periods. Exclusive of stock-based compensation expenses, we have reduced our general and administrative expenses in spite of the growth in operational results that is supported by our general and administrative functions.</p><p>Comparison of results of operations for the three and six months ended June 30, 2009 and 2008</p><p>Sales and Marketing Expenses</p><HTML xmlns=&quot;http://www.w3.org/TR/REC-html40&quot; xmlns:v = &quot;urn:schemas-microsoft-com:vml&quot; xmlns:o = &quot;urn:schemas-microsoft-com:office:office&quot; xmlns:w = &quot;urn:schemas-microsoft-com:office:word&quot; xmlns:dt = &quot;uuid:C2F41010-65B3-11d1-A29F-00AA00C14882&quot; xmlns:st1 = &quot;urn:schemas-microsoft-com:office:smarttags&quot;><HEAD& gt;<TITLE></TITLE><LINK rel=File-List href=&quot;ISDR10Q2_files/filelist.xml&quot;><LINK rel=Edit-Time-Data href=&quot;ISDR10Q2_files/editdata.mso&quot;><STYLE>v\:* {behavior:url#default#VML;}o\:* {behavior:url#default#VML;}w\:* {behavior:url#default#VML;}.shape 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center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2009<o:p></o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGH T: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SP AN></B></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2008<o:p></o:p></SPAN></B></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot; noWrap><P class=MsoNormal><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=& ;quot;FONT-FAMILY: Arial; COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TO P: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2009<o:p></o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD>& lt;TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&am p;quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2008<o:p></o:p></SPAN></B></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 2&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;41%&quot;><P style=&quot;TEXT-INDENT : -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;mso-bidi-font-size: 10.0pt&quot;>Compliance and reporting services</SPAN><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.16%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>$<o:p></o:p> ;</SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>198,160<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&q uot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>$<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>185,610<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTT OM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>$<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>394,020<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&a mp;#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>$<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>367,074<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom wid th=0%><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 3&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;41%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Printing and financial communication<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt& quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.16%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>189,520<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%& quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>169,898<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WI DTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>294,607<o:p>&l t;/o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=righ t><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>239,661<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 4&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;41%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Fulfillment and distribution<o:p></o:p></SPAN></ P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.16%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quo t;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>144,935<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot ;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>80,391<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10 .56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>285,039<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p& gt;</SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>114,614<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 5&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&am p;quot; vAlign=bottom width=&quot;41%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Software licensing<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.16%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD>& lt;TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>63,487<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>14,900<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot; noWrap><P class=MsoNormal><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING - -TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>80,919<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD st yle=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>22,800<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&a mp;quot;><o:p>&#160;</o:p></SPAN></P></TD></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 6&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;41%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Transfer agent services<o:p></o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: w indowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.16%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;<o:p></o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right &quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>169,706<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;<o:p> </o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#8212;<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot; noWrap><P class=MsoNormal><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style =&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;<o:p></o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>183, 756<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;<o:p></o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none ; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#8212;<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 7; mso-yfti-lastrow: yes&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;41%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Total<o:p></o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: black 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: black 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.16%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in&quot; vAlign =bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>$<o:p></o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: black 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>765,808<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot; ><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: black 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>$<o:p></o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: black 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>450,799<o:p></o :p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: black 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>$<o:p></o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: black 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>1,238,341<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: black 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;& gt;<P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>$<o:p></o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: black 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>744,149<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P& gt;</TD></TR></TBODY></TABLE></DIV><!--EndFragment--></DIV></BODY></HTML><p>Sales and marketing expenses consist primarily of salaries, sales commissions, sales consultants, advertising expenses, and marketing. Sales and marketing expenses for the three- and six-month periods ended June 30, 2009 decreased by approximately $35,000 and $31,000, or 31.4% and 19.1%, respectively, as compared to the same periods in fiscal 2008. The higher level of expenses in fiscal 2008 was a result of a stock-based compensation award; we did not issue comparable awards in fiscal 2009. The absence of expense related to stock-based compensation was offset slightly by changes in our incentive compensation program for our sales and marketing team.</p><p>Depreciation and Amortization</p><p>Depreciation and amortization increased 105.6% and 99.1%, or $5,000 and $9,500, during the three- and six- month periods ended June 30, 2009, due to a higher level of amortization of intangible assets in the 2009 periods and increases to depreciation expense related to purchases of new equipment in the quarter ended June 30, 2009.</p><p>Interest Expense</p><p>Interest expense incurred on our indebtedness is offset by interest income that we earn from past-due accounts receivable. Net interest expense in the three and six month periods ended June 30, 2009, totaled $65 and $1,336, respectively. Net interest income in the three month period ended June 30, 2008, totaled $22,000 which was principally a result of the refund of a one-time financing fee incurred in the first quarter of fiscal 2008, offset by interest expense on indebtedness totaling approximately $3,000. Net interest expense in the six month periods ended June 30, 2008, totaled approximately $5,600. Interest expense in the fiscal 2009 periods decreased as compared to the same periods in fiscal 2008 as a result of the lower levels of indebtedness in the 2009 periods.</p><p>N et Income Loss</p><p>Net income for the three and six months ended June 30, 2009 totaled approximately $269,000 and $362,000, respectively, as compared to a net loss of approximately $333,000 and $721,000 in the respective periods in 2008. The favorable results were principally a result of the higher level of revenue and gross margin and limits put on stock compensation and other expenses in fiscal 2009.</p><p>Liquidity and Capital Resources</p><p>As of June 30, 2009, we had approximately $185,000 in cash and cash equivalents and $261,000 net accounts receivable. Current liabilities at June 30, 2009, totaled $276,000, including accrued payroll liabilities, accounts and notes payable, and accrued expenses. At June 30, 2009, our total assets exceeded our total liabilities by $359,000. In January 2009, we fully repaid one note payable in the amount of $35,000. Subsequent to June 30, 2009, we repaid a note payable in the amount of $25,000 that became due and payable upon its m aturity in July 2009. As of June 30, 2009 we are in default on a $23,525 note payable to our Chief Executive Officer. Finally, two notes payable totaling $50,000 to related parties will mature upon the completion of equity funding in excess of $1,000,000.</p><p>We manage our cash flow carefully with the intent to meet our obligations from cash generated from operations. However, it is possible that we will have to raise additional funds through the issuance of equity in order to meet our debt obligations. There can be no assurance that cash generated from operations will be sufficient to fund our operating expenses or meet our other obligations, and there is no assurance that debt or equity financing will be available, or if available, that such financing will be upon terms acceptable to us.</p><p>2009 Outlook</p><p>The following statements and certain statements made elsewhere in this document are based upon current expectations. These statements are forward looking and a re subject to factors that could cause actual results to differ materially from those suggested here, including, without limitation, demand for and acceptance of the Company&#8217;s services, new developments, competition and general economic or market conditions, particularly in the domestic and international capital markets. Our 2009 outlook does not reflect any additional acquisitions we may complete during the period. Refer also to the Cautionary Statement Concerning Forward Looking Statements included in this report.</p><p>We believe that technological advancements - such as the electronic distribution of documents, online distribution and notice and access programs, as well as our unique print-on-demand technology - will impact the markets we serve in 2009 and beyond, and creating a larger demand for our products and services. Looking forward, we are anticipating the possible substitution of traditional printed materials for a more robust electronic delivery and online voting systems. T o address these longer term industry concerns, we have spent considerable amounts of time in specific segments of our business, building brands around Notice and Access, through our iProxy Direct systems, coupled with our partnered Issuer Logistics model.</p><p>In the remaining months of fiscal 2009, we will focus on expanding our existing customer base of corporate issuers, as well as acquiring new customers. Overall, the industry remains very cyclical, and, similar to fiscal 2008 revenue patterns, we anticipate that total revenue in the second half of fiscal 2009 will be lower than total revenue in the first half of fiscal 2009. We do, however, expect to see growth in our contract business offerings such as proxy, transfer agent, corporate actions and news wire offerings. These services generate higher margin offerings and tend to be less cyclical in nature. As part of our overall strategy of aligning our service offerings to be a complete solution provider for corporate issuers, during the thr ee months ended June 30, 2009, we conducted a study of the application of Internal Accounting Controls, as defined in Rule 17-Ad-12 and 13, specific to our transfer agent services.</p><p>In July 2009, we retained independent auditing firm Cherry, Bekaert &amp; Holland, L.L.P. to conduct a SAS 70 review of our internal controls. A SAS 70, per the American Institute of Certified Public Accountants&#8217; Statement on Auditing Standards No. 70, provides for a service auditor&apos;s opinion on the fairness of the presentation of a service organization&apos;s description of controls that had been placed in operation and the suitability of the design of the controls to achieve the specified control objectives). The review of these controls enabled us to obtain the necessary approvals from various regulatory agencies for our transfer agent service.</p><p>We chose not to rely upon exceptions that are available to us, specifically exemptions available to small transfer agents r egarding recordkeeping and performance standards required by the SEC. Our election to have such a review performed is part of our strategy to gain competitive advantage and market opportunity. We believe the industry is in need of a fully compliant processing agent that has full regulatory approval, including required insurance coverages, that is able to fairly compete with larger established corporate registrars.</p><p>We believe that our approach to the market will yield to us a competitive advantage even though we operate in a competitive sector. We believe there will be still further consolidation in the financial printing sector through the remainder of 2009, which may result in pricing pressures. However, we believe our bundling of services approach will provide us the opportunity to increase our overall market share.</p><p>Off-Balance Sheet Arrangements</p><p>We have no off-balance sheet arrangements that have or are reasonably likely to have a current or future eff ect on our financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital resources that is material to stockholders.</p><p>ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURESABOUT MARKET RISK.</p><p>Not applicable</p><p>ITEM 4T. CONTROLS AND PROCEDURES.</p><p>As of the end of the period covered by this quarterly report on Form 10-Q, the Company&#8217;s Chief Executive Officer and Chief Financial Officer conducted an evaluation of the Company&#8217;s disclosure controls and procedures as defined in Rules 13a-15 and 15d-15 of the Securities Exchange Act of 1934. Based upon this evaluation, the Company&#8217;s Chief Executive Officer and Chief Financial Officer concluded that the Company&#8217;s disclosure controls and procedures are effective since its most recent annual report.</p><p>PART II &#8211; OTHER INFORMATION</p><p>ITEM 1. LEGAL PROCEEDINGS.</p><p>From time to time the Company may become party to litigation or other legal proceedings that we consider to be a part of the ordinary course of business. We are not currently involved in any legal proceedings that we believe could reasonably be expected to have a material adverse effect on our business, prospects, financial condition or results of operations.</p><p>ITEM 1A. RISK FACTORS.</p><p>There have been no material changes to our risk factors as previously disclosed in our most recent 10-K filing.</p><p>ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS.</p><p>None.</p><p>ITEM 3. DEFAULTS UPON SENIOR SECURITIES.</p><p>We are in default of the terms of our note payable in the amount of $23,525 to our Chief Executive Officer.</p><p>ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS.</p><p>Not applicable.</p><p >ITEM 5. OTHER INFORMATION.</p><p>This quarterly report does not include an attestation report of the Company&#8217;s registered public accounting firm regarding internal control over financial reporting. Management&#8217;s report was not subjected to attestation by the Company&#8217;s registered public accounting firm pursuant to temporary rules of the Securities and Exchange Commission that permit the Company to provide only management&#8217;s report in this quarterly report.</p> 185380 50367 100000000 100000000 16754717 18834717 16754 18834 271041 485041 284195 421917 19264 9674 9932 19264 4831 9674 22051 15987 138527 240125 403881 864756 0.02 0.02 -0.02 -0.04 0.02 0.02 -0.02 -0.04 21911 1076 -63305 120626 122564 98424 1192 1515 -5389 18045 134029 147695 65 1336 -22051 5624 0 630899 276443 409963 Since inception and through December 31, 2008, we have incurred losses and at June 30, 2009, we have an accumulated deficit of $1,114,555, which raises substantial doubt about our ability to continue as a going concern. We have funded our operations and marketing efforts since inception through the issuance of debt and equity securities. 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Account, Units, Treasury Units Purchased Partners' Capital Account, Units, Unit-based Compensation Partners' Capital Account, Units, Treasury Units Reissued Accumulated Other Comprehensive Income [Member] Comprehensive Income, Net of Tax, Attributable to Parent [Abstract] Other Comprehensive Income, Defined Benefit Plan's Adjustment, before Tax, [Abstract] Other Comprehensive Income, Available-for-sale Securities Adjustment, before Tax, [Abstract] Other Comprehensive Income, Derivatives Qualifying as Hedges, before Tax [Abstract] Other Comprehensive Income, Foreign Currency Transaction and Translation Adjustment, before Tax, Portion Attributable to Parent [Abstract] Other Comprehensive Income, Foreign Currency Translation Adjustment, Tax, Portion Attributable to Parent [Abstract] Other Comprehensive Income, Defined Benefit Plans, Tax [Abstract] Other Comprehensive Income, Available-for-sale Securities, Tax [Abstract] Other Comprehensive Income, Derivatives Qualifying as Hedges, Tax 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Year Cash Dividends Paid to Parent Company by Consolidated Subsidiaries Description of Activities of Parent Company Trading Securities, Unrealized Holding Gain (Loss) Description of Lessee Leasing Arrangements, Capital Leases Description of Lessor Leasing Arrangements, Capital Leases Capital Leases, Balance Sheet, Assets by Major Class, Net, Lessee Balance Sheet [Abstract] Net Investment in Direct Financing and Sales Type Leases [Abstract] Capital Leases, Future Minimum Payments Due, Current Capital Leases, Future Minimum Payments Receivable, Current Capital Leases, Income Statement, Amortization Expense Capital Leases, Income Statement, Sales Type Lease Revenue Capital Leases, Net Investment in Direct Financing Leases, Minimum Payments to be Received Capital Leases, Net Investment in Sales Type Leases, Minimum Payments to be Received Leveraged Leases, Balance Sheet, Investment in Leveraged Leases Leveraged Leases, Income Statement, Income from Leveraged Leases Schedule of Property Subject to or Available for Operating Lease [Text Block] Operating Leases, Future Minimum Payments Due, Current Operating Leases, Future Minimum Payments Receivable, Current Operating Leases, Income Statement, Lease Revenue [Abstract] Operating Leases, Rent Expense, Minimum Rentals Sale Leaseback Transaction, Deferred Gain, Gross Sale Leaseback Transaction, Historical Cost Sale Leaseback Transaction, Name [Domain] Sale Leaseback Transaction, Description Major Property Class [Domain] Property Subject to or Available for Operating Lease [Domain] Property Subject to or Available for Operating Lease, Net [Abstract] Minimum Lease Payments, Sale Leaseback Transactions, within One Year Minimum Lease Payments, Sale Leaseback Transactions [Abstract] Capital Leases, Future Minimum Payments Due [Abstract] Capital Leases, Future Minimum Payments, Net Minimum Payments [Abstract] Capital Leases, Future Minimum Payments, Present Value of Net Minimum Payments [Abstract] Capital Leases in Financial Statements of Lessee Disclosure [Text Block] Operating Leases of Lessee Disclosure [Text Block] Operating Leases, Income Statement, Minimum Lease Revenue Leveraged Leases, Net Investment in Leveraged Leases Disclosure, Rental Receivables, Net [Abstract] Capital Leased Assets, Gross [Abstract] Capital Leases, Lessee Balance Sheet, Assets by Major Class, Gross [Abstract] Capital Leases, Lessor Balance Sheet, Net Investment in Direct Financing Leases, Current Capital Leases, Lessor Balance Sheet, Net Investment in Direct Financing Leases, Noncurrent Capital Leases, Lessor Balance Sheet, Net Investment in Direct Financing and Sales Type Leases, Current [Abstract] Capital Leases, Net Investment in Direct Financing Leases [Abstract] Property Subject to or Available for Operating Lease, Gross Future Minimum Sublease Rentals, Sale Leaseback Transactions, within One Year Leveraged Leases, Net Investment in Leveraged Leases Disclosure, Rental Receivables, Gross Capital Lease Obligations, Current Sale Leaseback Transaction Disclosure [Text Block] Leases of Lessee Disclosure [Text Block] Capital Leases, Lessee Balance Sheet, Assets by Major Class, Land Pipelines [Member] Land [Member] Capital Leases of Lessee [Abstract] Capital Leases of Lessor [Abstract] Tools, Dies and Molds [Member] Description of Lessor Leasing Arrangements, Operating Leases Schedule of Sale Leaseback Transactions [Text Block] Air Transportation Equipment [Member] Land and Building [Member] Property Subject to Operating Lease [Member] Description of Lessee Leasing Arrangements, Operating Leases Capital Leases, Indemnification Agreements, Payments Concentration Risk Type [Domain] Concentration Risk, Additional Characteristic Unusual Risks and Uncertainties [Text Block] Unusual Risk or Uncertainty, Nature [Domain] Unusual Risk or Uncertainty, Impact Uncertainty, Regulatory Oversight Concentration Risk Benchmark [Domain] Concentration Risk, Labor Subject to Collective Bargaining Arrangements Concentration Risk Disclosure [Text Block] Schedules of Concentration of Risk, by Risk Factor [Text Block] Concentration Risk, Credit Risk, Financial Instruments Concentration Risk, Credit Risk, Financial Instruments, Off-balance Sheet Risk Unionized Employees Concentration Risk [Member] Assets, Total [Member] Cash and Due from Banks [Abstract] Asset-Backed Securities, at Carrying Value Cash and Cash Equivalents [Domain] Compensating Balance, Description Restricted Cash and Cash Equivalent Item, Description Cash, FDIC Insured Amount Bank Time Deposits [Member] Demand Deposits [Member] Certificates of Deposit [Member] Cash [Member] Cash, Uninsured Amount, Commentary Agricultural Related Inventory, Plant Material Airline Related Inventory, Aircraft Fuel Energy Related Inventory, Petroleum Inventory, Gross [Abstract] Inventory, Drilling, Noncurrent Inventory, Raw Materials Inventory, Finished Goods and Work in Process [Abstract] Inventory Valuation Reserves Percentage of LIFO Inventory Other Inventory, Materials, Supplies and Merchandise under Consignment Retail Related Inventory, Merchandise General and Administrative Costs in Inventory, Amount Incurred Inventory, Finished Goods and Work in Process, Net of Reserves [Abstract] Inventory, Finished Goods, Net of Reserves Inventory, Raw Materials, Net of Reserves Inventory, Classification by Industry, Gross [Abstract] Airline Related Inventory [Abstract] Inventory, Combining Work in Process and Raw Materials Alternative, Gross [Abstract] Inventory, Work in Process Inventory, Net [Abstract] Finite-Lived Intangible Assets, Major Class Name [Domain] Acquired Finite-lived Intangible Asset, Amount Acquired Indefinite-lived Intangible Asset, Amount Schedule of Acquired Indefinite-lived Intangible Assets by Major Class [Text Block] Finite-Lived Intangible Assets, Net [Abstract] Schedule of Finite-Lived Intangible Assets by Major Class [Text Block] Future Amortization Expense, Year One Goodwill, Segment [Domain] Goodwill [Roll Forward] 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Sales and Excise Tax Payable Accrued Salaries Accounts Payable, Related Parties Accounts Payable, Current [Abstract] Accounts Payable, Trade, Current Accrued Insurance, Current Dividends Payable, Current Sales and Excise Tax Payable, Current Accrued Salaries, Current Accounts Payable, Related Parties, Current Accounts Payable, Interest-bearing, Interest Rate Asset Retirement Obligation, Current Asset Retirement Obligation [Abstract] Distribution Policy, Members or Limited Partners, Description Limited Liability Company or Limited Partnership, Business and Type Limited Liability Company or Limited Partnership, Managing Member or General Partner, Name Limited Liability Company (LLC) or Limited Partnership (LP), Ownership Structure Limited Liability Company or Limited Partnership, Business Organization and Operations [Abstract] Variable Interest Entity, Classification [Domain] Managing Member or General Partner, Related Party Fees and Other Arrangements Schedule of Subsidiary of Limited Liability Company or Limited Partnership, Description [Text Block] Subsidiary of Limited Liability Company or Limited Partnership, Type Variable Interest Entity, Description of Entity Limited Liability Company (LLC) or Limited Partnership (LP), Assets and Liabilities Previously Held by Predecessor Entity(ies) to Business Combination Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Changes, Sale of Interest by Parent Net Income (Loss) Attributable to Parent Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Change Due to Net Income Attributable to Parent and Effects of Changes, Net [Abstract] Variable Interest, Description Variable Interest, Carrying Amount [Abstract] Qualifying Special Purpose Entity, Classification [Domain] Qualifying Special Purpose Entity, Nature and Extent of Involvement Variable Interest Type [Domain] Variable Interest, Carrying Amount, Assets Variable Interest Entity, Nonexistence Consolidation, Subsidiaries 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Derivatives, Methods of Accounting, Derivative Types Derivatives, Basis and Use of Derivatives Gas Balancing Arrangements, Policy Entity Not Subject to Income Taxes, Difference in Bases, Amount Exchange Membership with Rights of Ownership and to Conduct Business Policy Intangible Assets, Finite-Lived, Policy Goodwill and Intangible Assets, Goodwill, Policy Extended Product Warranty, Policy Impairment or Disposal of Long-Lived Intangible Assets, Impairment, Policy Unremitted Earnings in Foreign Investment, Policy Inventory Markdowns, Policy Inventory Raw Materials, Policy Inventory, Major Classes, Policy Marketable Securities, Policy Equity Method Investments, Policy Equity Method Investments Issuances, Policy Marketable Securities, Trading Securities, Policy Sale Leaseback Transactions, Policy Loans and Leases Receivable, Past Due Status, Policy Loans and Leases Receivable, Commitment Fee Policy Malpractice Loss Contingency, Basis for Discount Rate Full Cost Method Using Gross Revenue Method, Policy Sales Method or Entitlements Method, Policy Property, Plant and Equipment, Basis of Valuation Regulated Jurisdictions, Policy Interest Cost for Plant Construction Using Intermediary, Policy Finance, Loan and Lease Receivables, Held-for-sale, Policy Finance, Loan and Lease Receivables, Held-for-investment, Allowance and Nonperforming Loans, Policy Finance, Loan and Lease Receivables, Held-for-investment, Allowance and Nonperforming Loans, Allowance Policy Trade and Other Accounts Receivable, Policy Receivables, Trade and Other Accounts Receivable, Allowance for Doubtful Accounts, Policy Research and Development Expense, Policy Gross Transaction Volume Revenue Recognition, Gift Cards, Breakage Revenue Recognition Leases, Operating Revenue Recognition, Percentage-of-Completion Method Revenue Recognition, Multiple Element Arrangements, Software Revenue Recognition, General Principles Revenue Recognition, Sales Returns Revenue Recognition, Sales Returns, Changes in Estimated Returns Revenue Recognition, Services, Licensing Fees Commitments from Franchise Agreements Estimate of Cancellations Securities Borrowed Transactions and Securities Loaned Transactions, Types of Securities Shipping, Handling and Transportation Costs Cash and Cash Equivalents, Policy [Text Block] Policyholder Accounts, Policy Transfers and Servicing of Financial Assets, Transfers of Financial Assets, Policy Transfers and Servicing of Financial Assets, Transfers of Financial Assets, Sales, Policy Excise and Sales Taxes Inventory, Real Estate, Policy Earnings Per Share Policy, Basic Interest Expense Allocated to Discontinued Operations, Policy Employee Stock Ownership Plan (ESOP), Effect on Earnings Per Share Stockholders' Equity Note, Redeemable Preferred Stock, Issue, Policy Guarantees, Indemnifications and Warranties Policies Loans and Leases Receivable, Mortgage and Mortgage-Backed Securities, Valuation, Policy Accounts Receivable, Additional Narrative Disclosure Certain Loans Acquired in Transfer Not Accounted for as Debt Securities, Consumer, Outstanding Balance Certain Loans Acquired in Transfer Not Accounted for as Debt Securities, Acquired During Period, Consumer, Contractually Required Payments Receivable at Acquisition Certain Loans Acquired in Transfer Not Accounted for as Debt Securities, Acquired During Period, Not Accounted for Using Income Recognition Model, at Acquisition Certain Loans and Debt Securities Acquired in Transfer, with Related Allowance for Credit Losses Due to Subsequent Impairment Certain Loans Acquired in Transfer Not Accounted for as Debt Securities [Abstract] Loans and Leases Receivable, Impaired, Description Loans and Leases Receivable, Description Loans and Leases Receivable, Geographic Territories of Business Loans and Leases Receivable, Related Parties, Description Loans and Leases Receivable, Commercial, Net of Deferred Income Loans Receivable Held-for-sale, Net Loans and Leases Receivable, Net of Deferred Income [Abstract] Loans Receivable, Gross, Commercial, Real Estate Nontrade Receivables, Current [Abstract] Due from Related Parties, Current [Abstract] Receivables Held-for-sale, Amount [Abstract] Schedule of Receivables with Imputed Interest [Text Block] Name of Receivable with Imputed Interest [Domain] Receivable with Imputed Interest, Description Accounts Receivable, Related Parties, Current Accounts Receivable, Related Parties, Noncurrent Contract Receivable Retainage, Due One to Two Years Contracts Receivable, Claims and Uncertain Amounts, Expected to be Collected within One Year Accounts Receivable, Gross Accounts Receivable, Related Parties Accounts Receivable, Net [Abstract] Notes, Loans and Financing Receivable, Gross Accounts, Notes, Loans and Financing Receivable, Classified [Abstract] Receivable with Imputed Interest, Premium Deteriorated Loans Transferred in, Debt Securities, Accreditable Yield, Period Increase (Decrease) Allowance for Loan and Lease Losses, Provision for Loss, Gross Allowance for Loan and Lease Losses, Loans Acquired Trade Receivables Held-for-sale, Amount Trade Receivables Held-for-sale, Net Contract Receivable Retainage, Due One Year or Less Loans Held-for-sale, Commercial and Industrial Interest Receivable, Current Interest Receivable, Noncurrent Credit Card Receivables Unbilled Contracts Receivable Industry of Counterparty [Domain] Schedule of Accounts, Notes, Loans and Financing Receivable [Text Block] Legal Entity Type of Counterparty [Domain] Receivables Billing Status [Domain] Receivable Type [Domain] Loans and Leases Receivable, Deferred Income, Commercial Loans and Leases Receivable, Commercial, Allowance Loans and Leases Receivable, Commercial, Loans in Process Unamortized Loan Commitment and Origination Fees and Unamortized Discounts or Premiums, Commercial Loans and Leases Receivable, Net Reported Amount, Commercial [Abstract] Loans and Leases Receivable, Commercial, Net of Deferred Income [Abstract] Loans and Leases Receivable, Consumer, Net of Deferred Income [Abstract] Loans and Leases Receivable, Foreign, Net of Deferred Income [Abstract] Loans and Leases Receivable, Other, Net of Deferred Income [Abstract] Loans and Leases Receivable, Gross, Commercial Loans and Leases Receivable, Gross, Carrying Amount, Commercial [Abstract] Loans and Leases Receivable, Gross, Consumer Loans and Leases Receivable, Gross, Carrying Amount, Consumer [Abstract] Loans and Leases Receivable, Gross, Carrying Amount, Foreign [Abstract] Loans and Leases Receivable, Gross, Foreign Loans and Leases Receivable, Gross, Carrying Amount, Other [Abstract] Loans and Leases Receivable, Gross, Other Loans and Leases Receivable, Gross, Carrying Amount, Commercial Loans and Leases Receivable, Deferred Income [Abstract] Contract Receivable Retainage, Description Loans and Leases Receivable, Commercial, Description Accounts, Notes, Loans and Financing Receivable, Gross, Allowance, and Net [Abstract] Trade Accounts Receivable [Member] Contract Receivable Retainage Government [Member] Credit Card Intermediary [Member] Health Care Patient [Member] Unbilled Revenues [Member] Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Acquired During Period, Contractually Required Payments Receivable at Acquisition Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Acquired During Period, Not Accounted for Using Income Recognition Model, at Acquisition, at Carrying Value Certain Loans Acquired in Transfer Accounted for as Debt Securities, Outstanding Balance Certain Loans Acquired in Transfer Accounted for as Debt Securities, Acquired During Period, Contractually Required Payments Receivable at Acquisition Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Outstanding Balance Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Outstanding Balance Certain Loans Acquired in Transfer Accounted for as Debt Securities, Acquired During Period, Not Accounted for Using Income Recognition Model, at Acquisition, at Carrying Value Certain Loans Acquired in Transfer Accounted for as Debt Securities, Other-than-Temporary Impairment Charges Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Acquired During Period, Contractually Required Payments Receivable at Acquisition Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Acquired During Period, Not Accounted for Using Income Recognition Model, at Acquisition, at Carrying Value Gain (Loss) on Investments, Marketable Securities, Income Statement, Reported Amounts, Summary [Abstract] Available-for-sale Securities, Restricted, Current Available-for-sale Securities, Debt Maturities, within One Year, Amortized Cost Available-for-sale Securities, Debt Maturities, within One Year, Fair Value Available-for-sale Securities, Transfers to Trading, Gross Gains Available-for-sale Securities, Gross Realized Gains Available-for-sale Securities, Change in Net Unrealized Holding Gain (Loss) Available-for-sale Securities, Continuous Unrealized Loss Position, Less than Twelve Months, Fair Value Available-for-sale Securities, Continuous Unrealized Loss Position, Less than 12 Months, Aggregate Losses Available-for-sale, Securities in Unrealized Loss Positions, Qualitative Disclosure, Nature Available-for-sale Securities, Current [Abstract] Available-for-sale Securities, Debt Securities, Noncurrent Available-for-sale Securities, Debt Securities Held-to-maturity Securities, Classified [Abstract] Held-to-maturity Securities Held-to-maturity Securities, Debt Maturities, within One Year, Fair Value Held-to-maturity Securities, Transfers [Abstract] Held-to-maturity Securities, Continuous Unrealized Loss Position, Less than Twelve Months, Fair Value Held-to-maturity Securities, Continuous Unrealized Loss Position, Less than 12 Months, Aggregate Losses Held-to-maturity, Securities in Unrealized Loss Positions, Qualitative Disclosure, Nature Held-to-maturity Securities, Restricted, Current Held-to-maturity Securities, Current Held-to-maturity Securities, Transferred Security, Unrealized Gain (Loss) [Abstract] Held-to-maturity Securities, Sold Security, at Carrying Value Trading Securities, Debt Trading Securities, Unrealized Holding Gain Trading Securities, Realized Gain Trading Securities, Realized Gain (Loss) Held-to-maturity Securities, Purchased Options, Price Policy Available-for-sale Securities, Purchased Options, Price Policy Available-for-sale Securities, Debt Maturities, Basis of Allocation Available-for-sale Securities, Transfers to Trading, Gains (Losses), Net [Abstract] Available-for-sale Securities, Gross Realized Gains (Losses), Cost Basis (Methodology) of Securities Sold Available-for-sale Securities, Continuous Unrealized Loss Position, Fair Value [Abstract] Held-to-maturity Securities, Debt Maturities, Basis of Allocation Held-to-maturity Securities, Transferred to Trading Securities, Unrealized Gain (Loss) Held-to-maturity Securities, Continuous Unrealized Loss Position, Fair Value [Abstract] Trading Securities, Balance Sheet, Reported Amounts [Abstract] Major Types of Trading Securities and Assets [Domain] Investment Income, Categories [Domain] Investment Income, Net [Abstract] Major Types of Debt and Equity Securities [Domain] Available-for-sale Securities, Balance Sheet, Reported Amounts [Abstract] Major Types of Debt Securities [Domain] Held-to-maturity Securities, Balance Sheet, Reported Amounts [Abstract] Trading Securities, Restricted, Current Held-to-maturity Securities, Debt Maturities, within One Year, Net Carrying Amount Held-to-maturity Securities, Gross Gains, Derivatives Available-for-sale Securities, Gross Gains, Derivatives Gain (Loss) on Investments, Including Marketable Securities and Investments Held at Cost, Categories of Investments [Domain] Marketable Securities, Unrealized Gain (Loss) [Abstract] Certain Loans and Debt Securities Acquired in Transfer, Description of how Prepayments are Considered in Determination of Contractual Cash Flows and Cash Flows Expected to be Collected Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities [Abstract] Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities [Abstract] Certain Loans and Debt Securities Acquired in Transfer, Subsequent Impairment [Abstract] Marketable Securities, Restricted, Current [Abstract] Available-for-sale Securities, Restricted [Abstract] Held-to-maturity Securities, Restricted [Abstract] Available-for-sale Securities, Restricted, Noncurrent Collateralized Mortgage Backed Securities [Member] Money Market Funds [Member] Domestic Corporate Debt Securities [Member] US Treasury and Government [Member] Swap [Member] Eurodollar Future [Member] DJIA Index Future [Member] Marketable Securities, Realized Gain (Loss), Other than Temporary Impairments, Amount Marketable Securities [Text Block] Mortgage-backed Securities, Issued by US Government Sponsored Enterprises [Member] Bond Option [Member] Equity Securities [Member] Equity Swap [Member] US Treasury Securities [Member] Securities (Assets) [Member] Nonredeemable Preferred Stock [Member] Cash and Cash Equivalents [Member] Debt Securities [Member] Categories of Investments, Marketable Securities, Trading Securities [Member] Commodities Investment [Member] Marketable Securities [Abstract] Equity Method Investment, Unrealized Intercompany Profit (Loss) Not Eliminated, Amount Equity Method Investment, Summarized Financial Information, Assets [Abstract] Equity Method Investment, Summarized Financial Information, Current Assets Equity Method Investment, Summarized Financial Information, Current Liabilities Equity Method Investment, Summarized Financial Information, Gross Profit (Loss) [Abstract] Equity Method Investment, Underlying Equity in Net Assets Equity Method Investment, Summarized Financial Information, Liabilities [Abstract] Equity Method Investment, Summarized Financial Information, Net Sales or Gross Revenue Equity Method Investment, Net Sales Proceeds Equity Method Investee, Name [Domain] Equity Method Investment, Financial Statement, Reported Amounts [Abstract] Equity Method Investments [Text Block] Equity Method Investment, Aggregate Cost Schedule of Life Settlement Contracts, Fair Value Method [Text Block] Life Settlement Contracts, Fair Value Method, Gain (Loss) Schedule of Life Settlement Contracts, Investment Method [Text Block] Cost-method Investments, Realized Gains Cost-method Investments, Description [Text Block] Five Year Disclosure [Domain] Life Settlement Contracts, Fair Value Method, Number of Contracts Life Settlement Contracts, Investment Method, Number of Contracts Cost-method Investments, Realized Gain (Loss) [Abstract] Life Settlement Contracts, Fair Value Method [Abstract] One Year from Balance Sheet Date [Member] Life Insurance, Corporate or Bank Owned, Amount Deferred Costs, Credit Card Origination Costs, Amount Deferred Finance Costs Disclosures Other Deferred Costs [Abstract] Security Deposit Deposit Assets [Abstract] Assets Held-in-trust, Current Other Deferred Costs Disclosures Preproduction Costs Related to Long-term Supply Arrangements Disclosures Other Deferred Costs, Gross Deferred Advertising Costs Deferred Finance Costs, Noncurrent, Gross Deferred Finance Costs, Current, Gross Schedule of Other Assets, Noncurrent [Text Block] Additions to Other Assets, Description Deferred Finance Costs, Gross Deferred Costs, Leasing, Gross Finite-Lived Intangible Asset, Off-market Lease, Favorable, Gross Deferred Costs [Abstract] Disclosure of Long Lived Assets Held-for-sale [Text Block] Impaired Assets to be Disposed of by Method Other than Sale [Text Block] Details of Impairment of Long-Lived Assets Held and Used by Asset [Text Block] Impairment of Long-Lived Assets Held and Used [Abstract] Details of Long-Lived Assets to be Abandoned by Asset [Text Block] Property, Plant and Equipment [Text Block] Reason for Changing Plan to Sell Assets Held-for-sale Property, Plant and Equipment, Schedule of Significant Acquisitions and Disposals [Text Block] Property, Plant and Equipment Income Statement Disclosures Property, Plant and Equipment Planned Major Maintenance Policy Property, Plant and Equipment Impairment or Disposal Disclosure Property, Plant and Equipment, Gross Modified Assets Disposed of by Method Other than Sale, in Period of Disposition [Text Block] Property, Plant and Equipment, Type [Domain] Property, Plant and Equipment, Useful Life, Minimum Significant Acquisitions and Disposals, Transaction [Domain] Significant Acquisitions and Disposals, Type Impaired Long-Lived Assets Held and Used, Asset Name [Domain] Impaired Long-Lived Assets Held and Used, Asset Description Impaired Assets to be Disposed of by Method Other than Sale, Asset Name [Domain] Impaired Assets to be Disposed of by Method Other than Sale, Carrying Value of Asset Long-Lived Assets to be Abandoned, Asset Name [Domain] Long-Lived Assets to be Abandoned, Circumstances Leading to Planned Abandonment Assets Disposed of by Method Other than Sale, in Period of Disposition, Asset Name [Domain] Assets Disposed of by Method Other than Sale, in Period of Disposition, Gain (Loss) on Disposition Long Lived Assets Held-for-sale, Name [Domain] Long Lived Assets Held-for-sale, Description Cost of Goods and Services Sold, Depreciation and Amortization [Abstract] Trucks [Member] Property, Plant and Equipment [Abstract] Equipment Leased to Other Party [Member] Movement in Accrual for Environmental Loss Contingencies Disclosures Accrual for Environmental Loss Contingencies [Abstract] Accrual for Environmental Loss Contingencies, Net [Abstract] Applicability and Impact of Environmental Laws Recorded Third-Party Environmental Recoveries, Current Recorded Third-Party Environmental Recoveries, Net 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Property Available for Operating Lease [Member] Operating Leases, Future Minimum Payments Due [Abstract] Concentration Risk, Percentage Unusual Risk or Uncertainty [Line Items] Uncertainty, Continued Marketability of Goods and Services Concentration Risk, Source of Supply of Labor Uncertainties [Abstract] Concentration Risk, Credit Risk, Loan Products Concentration Risk, Credit Risk, Financial Instrument, Maximum Exposure Geographic Concentration Risk [Member] Concentration Risks, Types, No Concentration Percentage [Abstract] Accounts Receivable [Member] Interest-bearing Deposits in Banks and Other Financial Institutions Certificates of Deposit, at Carrying Value Compensating Balance, Amount Compensating Balances [Line Items] Restricted Cash and Cash Equivalents Items [Line Items] Due from Banks Cash, Uninsured Amount Commercial Paper [Member] Additional Cash and Cash Equivalent Related Text Cash Equivalents [Member] Agricultural Related Inventory, Growing Crops Airline Related 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Lease Receivables, Held-for-investment, Policy Finance, Loan and Lease Receivables, Held for Investments, Foreclosed Assets Policy Finance, Loan and Lease Receivables, Held-for-investment, Allowance and Nonperforming Loans, Nonperforming Loans Policy Finance, Loans and Leases Receivable, Policy Trade and Other Accounts Receivable, Unbilled Receivables, Policy Internal Use Software, Policy Revenue Recognition, Excise and Sales Taxes Revenue Recognition Leases, Capital Revenue Recognition, Completed-Contract Method Revenue Recognition, Multiple Element Arrangements, Other Revenue Recognition, Multiple Element Arrangements Revenue Recognition, Allowances Revenue Recognition, Sales Returns, Reserve for Sales Returns Revenue Recognition, Services, Royalty Fees Initial Franchise Fees Receivables, Policy [Text Block] Allocations to Policyholders, Policies Transfers and Servicing of Financial Assets, Servicing of Financial Assets, Policy Transfers and Servicing of Financial Assets, Transfers 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Using Income Recognition Model Certain Loans and Debt Securities Acquired in Transfer, Allowance for Credit Losses Due to Subsequent Impairment Certain Loans Acquired in Transfer Not Accounted for as Debt Securities, Accretable Yield Movement Schedule [Roll Forward] Loans and Leases Receivable, Impaired, Commitment to Lend Loans Receivable Held-for-sale, Reconciliation to Cash Flow, Additions to Held-for-sale Loans and Leases Receivable, Net Reported Amount [Abstract] Loans and Leases Receivable, Commitments, Fixed Rates Loans and Leases Receivable, Related Parties, Additions Loans and Leases Receivable, Related Parties [Roll Forward] Loans and Leases Receivable, Consumer, Net of Deferred Income Loans and Leases Receivable, Net Reported Amount Loans and Leases Receivable, Allowance Loans and Leases Receivable, Gross, Consumer, Real Estate Nontrade Receivables, Noncurrent [Abstract] Due from Related Parties, Noncurrent [Abstract] Receivables Held-for-sale, Net Amount [Abstract] Receivables with Imputed Interest, Amortization Amount Receivable with Imputed Interest, Net Amount [Abstract] Receivables with Imputed Interest [Line Items] Notes Receivable, Related Parties, Current Notes Receivable, Related Parties, Noncurrent Trade Receivables Held-for-sale, Reconciliation to Cash Flow, Additions to Held-for-sale Contract Receivable Retainage, Due Two to Three Years Contracts Receivable, Claims and Uncertain Amounts, Expected to be Collected after One Year Allowance for Doubtful Accounts Receivable Notes Receivable, Related Parties Notes, Loans and Financing Receivable, Net [Abstract] Allowance for Notes, Loans and Financing Receivable Accounts, Notes, Loans and Financing Receivable, Unclassified [Abstract] Receivable with Imputed Interest, Discount Allowance for Loan and Lease Losses, Recoveries of Bad Debts Allowance for Loan and Lease Losses, Loans Sold Loans Receivable Held-for-sale, Amount Contract Receivable Retainage, Due after One Year [Abstract] Loans Held-for-sale, Commercial, Real Estate Income Taxes Receivable, Current Income Taxes Receivable, Noncurrent Dividends Receivable Billed Contracts Receivable Loans and Leases Receivable, Deferred Income, Consumer Loans and Leases Receivable, Consumer, Allowance Loans and Leases Receivable, Consumer, Loans in Process Unamortized Loan Commitment and Origination Fees and Unamortized Discounts or Premiums, Consumer Loans and Leases Receivable, Net Reported Amount, Consumer [Abstract] Loans and Leases Receivable, Foreign, Allowance Loans and Leases Receivable, Other, Allowance Loans and Leases Receivable, Deferred Income, Foreign Unamortized Loan Commitment and Origination Fees and Unamortized Discounts or Premiums, Foreign Loans and Leases Receivable, Deferred Income, Other Unamortized Loan Commitment and Origination Fees and Unamortized Discounts or Premiums, Other Loans and Leases Receivable, Gross, Carrying Amount, Consumer Loans and Leases Receivable, Consumer, Description Accounts Receivable Additional Disclosures [Abstract] Notes Receivable [Member] Individual [Member] Billed Revenues [Member] Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Accretable Yield, Additions Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Acquired During Period, Cash Flows Expected to be Collected at Acquisition All Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Not Accounted for Using Income Recognition Model, at Carrying Value Certain Loans Acquired in Transfer Accounted for as Debt Securities, Carrying Amount, Net Certain Loans Acquired in Transfer Accounted for as Debt Securities, Accretable Yield, Additions Certain Loans Acquired in Transfer Accounted for as Debt Securities, Acquired During Period, Cash Flows Expected to be Collected at Acquisition Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Carrying Amount, Net Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Carrying Amount, Net All Certain Loans Acquired in Transfer Accounted for as Debt Securities, Not Accounted for Using Income Recognition Model, End of Period, at Carrying Value Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Other-than-Temporary Impairment Charges Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Accretable Yield, Additions Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Acquired During Period, Cash Flows Expected to be Collected at Acquisition All Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Not Accounted for Using Income Recognition Model, End of Period, at Carrying Value Schedule of Available-for-sale Securities [Line Items] Available-for-sale Securities, Debt Maturities, after One Through Five Years, Amortized Cost 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Held-to-maturity Securities, Continuous Unrealized Loss Position, 12 Months or Longer, Aggregate Losses Held-to-maturity, Securities in Unrealized Loss Positions, Qualitative Disclosure, Cause Held-to-maturity Securities, Restricted, Noncurrent Held-to-maturity Securities, Transferred Security, at Carrying Value Held-to-maturity Securities, Sold Security, Derivative Hedge, Gain (Loss) Schedule of Trading Securities and Other Trading Assets [Line Items] Trading Securities [Abstract] Trading Securities, Equity Trading Securities, Unrealized Holding Loss Trading Securities, Realized Loss Available-for-sale Securities, Transfers to Trading, Gains (Losses), Net Available-for-sale Securities, Gross Realized Gain (Loss), Net Schedule of Investment Income, Reported Amounts, by Category [Line Items] Held-to-maturity Securities, Gross Gains (Losses), Derivatives [Abstract] Available-for-sale Securities, Gross Gains (Losses), Net, Derivatives [Abstract] Available-for-sale Securities, Debt Maturities, Amortized Cost [Abstract] Available-for-sale Securities, Transfers to Trading, Gains (Losses), Basis (Methodology) of Amount Reclassified Available-for-sale Securities, Gross Realized Gains (Losses), Sale Proceeds Available-for-sale Securities, Continuous Unrealized Loss Position, Aggregate Losses [Abstract] Held-to-maturity Securities, Debt Maturities, Net Carrying Amount [Abstract] Held-to-maturity Securities, Transferred to Available-for-sale Securities, Unrealized Gain (Loss) Held-to-maturity Securities, Continuous Unrealized Loss Position, Aggregate Losses [Abstract] Trading Securities, Basis for Valuation, Other than Equity Securities Available-for-sale Securities, Basis for Valuation, Other than Equity Securities Held-to-maturity Securities, Fair Value Trading Securities, Restricted Held-to-maturity Securities, Debt Maturities, after One Through Five Years, Net Carrying Amount Held-to-maturity Securities, Gross Losses, Derivatives Available-for-sale Securities, Gross 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Asset-backed Securities, Securitized Loans and Receivables [Member] Foreign Corporate Debt Securities [Member] US States and Political Subdivisions Debt Securities [Member] Warrant [Member] NASDAQ Index Future [Member] Trading Securities (and Certain Trading Assets) [Text Block] Mortgage-backed Securities, Issued by Private Enterprises [Member] Stock Option [Member] Currency Swap [Member] US Government Agencies Debt Securities [Member] Redeemable Preferred Stock [Member] Trading Assets, Excluding Debt and Equity Securities [Member] Categories of Investments, Marketable Securities, Available-for-sale Securities [Member] Marketable Securities, Restricted [Abstract] Equity Method Investment, Unrealized Intercompany Profit (Loss) Not Eliminated, Description Equity Method Investment, Summarized Financial Information, Liabilities and Equity [Abstract] Equity Method Investment, Summarized Financial Information, Noncurrent Assets Equity Method Investment, Summarized Financial Information, 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Purchased, Balance, Principal Amount Assets, Net [Abstract] Investment Sold, Not yet Purchased, Restricted, Carrying Value Per Unit at Date of Balance Sheet Other Aggregated Investments [Member] Open Option Contracts Written, Number of Shares Call Options Written [Member] Investments in and Advances to Affiliates, Amount of Equity Investments in and Advances to Affiliates, Balance, Contracts Investments in and Advances to Affiliates, at Fair Value, Gross Additions Other Controlled Companies [Member] Investments in and Advances to Affiliates, Dividend or Interest, Other Investment Sold, Not yet Purchased, Number of Investments Sold Short [Abstract] Investment Sold, Not yet Purchased, Number of Investments Sold Short, Principal Amount Investment Sold, Not yet Purchased, Number of Investments of Largest Short Position, Principal Amount Investment Sold, Not yet Purchased, Additional Information Investment Sold, Not yet Purchased, Balance, Principal Amount, Beginning Balance Investment Sold, Not yet Purchased, Balance, Principal Amount, Ending Balance Investment Owned, Balance, Other Measure Investment Owned, Other than Securities, Loaned for Short Sales, at Fair Value Tax Basis of Investments, Gross, Unrealized Depreciation Investments, Owned, Federal Income Tax Note [Line Items] Tax Basis of Investments, Cost for Income Tax Purposes Contained File Information, File Name Entity Well-known Seasoned Issuer Contained File Information, File Description Entity Voluntary Filers Contained File Information, File Type Entity Current Reporting Status Contained File Information, File Number Entity Filer Category Entity Public Float Scenario, Forecast [Member] Amortization of Deferred Sales Commissions Impairment of Real Estate Other Construction Costs Cost of Secondary Processing Direct Communications and Utilities Costs Direct Communications and Utilities Costs, Total Policyholder Benefits and Claims Incurred, Net Cost of Real Estate Revenue [Abstract] Cost of Goods and Services Sold, Depreciation and Amortization Cost of Goods and Services Sold, Depreciation and Amortization, Total Cost of Goods Sold, Overhead Electric Production Expense Binder Costs Occupancy Costs Cost of Chemicals Cost of Goods Sold, Depreciation and Amortization Cost of Goods Sold, Depreciation and Amortization, Total Real Estate Taxes and Insurance Real Estate Taxes and Insurance, Total Other Cost of Operating Revenue Cost of Services, Overhead Competitive Energy Revenue Extraordinary Item of Investee Gains (Losses) on Sales of Assets Gain (Loss) on Investments Gain (Loss) on Investments, Total Gains (Losses) on Extinguishment of Debt, Total General Insurance Expense Income (Loss) before Extraordinary Items and Cumulative Effect of Change in Accounting Principle, Per Basic Share Modified Income (Loss) before Extraordinary Items and Cumulative Effect of Change in Accounting Principle, Per Basic Share, Total Income Tax Expense (Benefit) [Abstract] Discontinued Operation, Provision for Loss (Gain) on Disposal, Net of Tax [Abstract] Debt Related Commitment Fees and Debt Issuance Costs Gain (Loss) on Condemnation Induced Conversion of Convertible Debt Expense Rental Income, Nonoperating Marketing and Advertising Expense Marketing and Advertising Expense, Total Gain (Loss) on Securitization of Financial Assets Other Alternative Energy Sales Revenue Other Operating Income Revenues Revenues, Total Other Nonoperating Income (Expense) Other Nonoperating Income (Expense), Total Pension and Other Postretirement Benefit Expense Pension and Other Postretirement Benefit Expense, Total Convertible Preferred Stock Converted to Other Securities Severance Costs Unsuccessful Business Combination Costs Other Construction Revenue Electrical Transmission and Distribution Revenue Electrical Transmission and Distribution Revenue, Total Casino Revenue Sales Returns and Allowances, Goods Sales Returns and Allowances, Goods, Total Sales Revenue, Services, Net Sales Discounts, Goods License and Maintenance Revenue Natural Gas Midstream Revenue Natural Gas Midstream Revenue, Total Chemicals Revenue Other Selling, General and Administrative Expense Marketing and Advertising Expense [Abstract] Research and Development in Process Discontinued Operation, Income (Loss) from Discontinued Operation During Phase-out Period, Net of Tax, Total Discontinued Operation, Income (Loss) from Discontinued Operation During Phase-out Period, Net of Tax Discontinued Operation, Gain (Loss) on Disposal of Discontinued Operation, Net of Tax Discontinued Operation, Gain (Loss) on Disposal of Discontinued Operation, Net of Tax, Total Discontinued Operation, Provision for Loss (Gain) on Disposal, Net of Tax Discontinued Operation, Provision for Loss (Gain) on Disposal, Net of Tax, Total Discontinued Operation, Amount of Adjustment to Prior Period Gain (Loss) on Disposal, Net of Tax Discontinued Operation, Amount of Adjustment to Prior Period Gain (Loss) on Disposal, Net of Tax, Total Discontinued Operation, Amount of Other Income (Loss) from Disposition of Discontinued Operation, Net of Tax, Total Discontinued Operation, Amount of Other Income (Loss) from Disposition of Discontinued Operation, Net of Tax Investment Income, Interest and Dividend Investment Income, Interest and Dividend, Total Cost of Real Estate Sales Cost of Real Estate Sales, Total Earnings Per Share [Abstract] Income (Loss) before Extraordinary Items and Cumulative Effect of Change in Accounting Principle Income (Loss) before Extraordinary Items and Cumulative Effect of Change in Accounting Principle, Total Net Income (Loss) Available to Common Stockholders, Basic Net Income (Loss) Available to Common Stockholders, Basic, Total Income (Loss) before Extraordinary Items and Cumulative Effect of Change in Accounting Principle, Per Diluted Share Modified Income (Loss) before Extraordinary Items and Cumulative Effect of Change in Accounting Principle, Per Diluted Share, Total Health Care Organization, Capitation Revenue Increase (Decrease) in Fair Value of Unhedged Derivative Instruments Investment Income, Investment Expense Investment Income, Net, Amortization of Discount and Premium Investment Income, Net, Amortization of Discount and Premium, Total Bad debt expense Earnings Per Share, Basic Earnings Per Share, Basic, Total Earnings Per Share, Diluted Earnings Per Share, Diluted, Total Weighted Average Number Diluted Shares Outstanding Adjustment Exploration Expense Interest and Debt Expense [Abstract] Extraordinary Item, Gain or Loss, Net of Tax, Including Portion Attributable to Noncontrolling Interest, Total Cumulative Effect of Change in Accounting Principle Presented on Income Statement, Net of Tax, Including Portion Attributable to Noncontrolling Interest, Total Other Nonrecurring (Income) Expense Other Nonrecurring (Income) Expense, Total Time Share Costs Cost of Services Depreciation and Amortization Cost of Services, Depreciation and Amortization, Total Earnings Per Unit [Abstract] Net Income (Loss), Per Outstanding Limited Partnership Unit, Diluted [Abstract] Income (Loss) before Extraordinary Items and Cumulative Effect of Change in Accounting Principle, Per Outstanding General Partnership Unit Income (Loss) before Extraordinary Items and Cumulative Effect of Change in Accounting Principle, Per Outstanding Limited Partnership Unit, Basic Management Fees Revenue Management Fees Revenue, Total Income (Loss) before Cumulative Effect of Change in Accounting Principle Income (Loss) before Cumulative Effect of Change in Accounting Principle, Total Income (Loss) before Cumulative Effect of Change in Accounting Principle, Per Basic Share Income (Loss) before Cumulative Effect of Change in Accounting Principle, Per Basic Share, Total Income (Loss) before Cumulative Effect of Change in Accounting Principle, Per Diluted Share Income (Loss) before Cumulative Effect of Change in Accounting Principle, Per Diluted Share, Total Electric and Gas Revenue Electric and Gas Revenue, Total Costs and Expenses Costs and Expenses, Total Taxes, Other Extraordinary Item, Gain or Loss, Net of Tax, Attributable to Parent [Abstract] Income (Loss) from Discontinued Operations, Net of Tax, Attributable to Parent, Total Extraordinary Item, Gain or Loss, Net of Tax, Attributable to Parent Extraordinary Item, Gain or Loss, Net of Tax, Attributable to Parent, Total Other Depreciation and Amortization Cumulative Effect of Change in Accounting Principle Presented on Income Statement, Net of Tax, Attributable to Parent Cumulative Effect of Change in Accounting Principle Presented on Income Statement, Net of Tax, Attributable to Parent, Total Income (Loss) from Continuing Operations Attributable to Parent, Total Cost of Transmission, Total Cost of Transmission Net Income (Loss), Per Outstanding Limited Partnership Unit, Diluted, Total Net Income (Loss), Per Outstanding Limited Partnership Unit, Diluted Weighted Average Number Diluted Limited Partnership Units Outstanding Adjustment Income (Loss) before Extraordinary Items and Cumulative Effect of Change in Accounting Principle, Per Outstanding Limited Partnership Unit, Diluted, Total Income (Loss) before Extraordinary Items and Cumulative Effect of Change in Accounting Principle, Per Outstanding Limited Partnership Unit, Diluted Income (Loss) before Cumulative Effect of Change in Accounting Principle, Per Outstanding Limited Partnership Unit, Diluted, Total Income (Loss) before Cumulative Effect of Change in Accounting Principle, Per Outstanding Limited Partnership Unit, Diluted Cost of Goods Sold, Depreciation, Depletion and Amortization, Total Cost of Goods Sold, Depreciation, Depletion and Amortization Net Income (Loss), Including Portion Attributable to Noncontrolling Interest, Total Net Income (Loss) Attributable to Parent, Total Other Comprehensive Income, Reclassification Adjustment for Sale of Securities Included in Net Income, before Tax Other Comprehensive Income, Reclassification Adjustment for Sale of Securities Included in Net Income, Net of Tax Other Comprehensive Income, Defined Benefit Plan, Net Prior Service Costs (Credit) Arising During Period, Net of Tax Other Comprehensive Income, Derivatives Qualifying as Hedges, before Tax Other Comprehensive Income, Derivatives Qualifying as Hedges, before Tax, Total Other Comprehensive Income, Derivatives Qualifying as Hedges, Net of Tax Other Comprehensive Income, Derivatives Qualifying as Hedges, Net of Tax, Total Other Comprehensive Income, Foreign Currency Transaction and Translation Adjustment, before Tax Other Comprehensive Income, Foreign Currency Transaction and Translation Adjustment, before Tax, Total Other Comprehensive Income, Foreign Currency Transaction and Translation Adjustment, Net of Tax Other Comprehensive Income, Foreign Currency Transaction and Translation Adjustment, Net of Tax, Total Noncontrolling Interest Items [Abstract] Other Comprehensive Income, Reclassification Adjustment for Sale of Securities Included in Net Income, Tax Other Comprehensive Income, Foreign Currency Translation Adjustment, Tax Other Comprehensive Income, Foreign Currency Translation Adjustment, Tax, Total Other Comprehensive Income, Derivatives Qualifying as Hedges, Tax Effect Other Comprehensive Income, Derivatives Qualifying as Hedges, Tax Effect, Total Stock Issued During Period, Value, Restricted Stock Award, Net of Forfeitures Stock Issued During Period, Value, Restricted Stock Award, Net of Forfeitures, Total Stock Issued During Period, Shares, Restricted Stock Award, Net of Forfeitures Stock Issued During Period, Shares, Restricted Stock Award, Net of Forfeitures, Total Adjustments to Additional Paid in Capital, Tax Effect from Share-based Compensation Cumulative Effect of Initial Adoption of FAS 158 Treasury Stock, Shares, Acquired Comprehensive Income, Net of Tax, Attributable to Noncontrolling Interest Dividends Dividends, Total Dividends, Paid-in-kind [Abstract] Dividends, Cash, Total Dividends, Cash Dividends, Stock, Total Dividends, Stock Dividends, Paid-in-kind, Total Dividends, Paid-in-kind Stock Issued During Period, Value, Restricted Stock Award, Net of Forfeitures [Abstract] Undistributed Income from Other than Gain or Loss on Sale of Properties [Member] Accumulated Translation Adjustment [Member] Capital Units [Member] Gross Profit Gross Profit, Total Marketable Securities, Gain (Loss), Total Net Income (Loss), Per Outstanding Limited Partnership Unit, Diluted, Other Disclosures [Abstract] Cumulative Effect of Change in Accounting Principle, Net of Tax, Per Outstanding General Partnership Unit Cumulative Effect of Change in Accounting Principle, Net of Tax, Per Outstanding Limited Partnership Unit, Basic Income (Loss) before Extraordinary Items and Cumulative Effect of Change in Accounting Principle, Per Outstanding General Partnership Unit, Total Income (Loss) before Extraordinary Items and Cumulative Effect of Change in Accounting Principle, Per Outstanding Limited Partnership Unit, Basic, Total Accounts, Notes, Loans and Financing Receivable, Net, Current Accounts, Notes, Loans and Financing Receivable, Net, Current, Total Accounts Receivable, Net, Noncurrent Accounts Receivable, Net, Noncurrent, Total Accumulated Other Comprehensive Income (Loss), Cumulative Changes in Net Gain (Loss) from Cash Flow Hedges, Effect Net of Tax Assets Held-for-sale, Other, Noncurrent Cash and Cash Equivalents, at Carrying Value, Total Short-term Investments [Abstract] Long-term Debt and Capital Lease Obligations, Current Long-term Debt and Capital Lease Obligations, Current, Total Customer Deposits, Noncurrent Debt, Current Debt, Current, Total Long-term Debt and Capital Lease Obligations Long-term Debt and Capital Lease Obligations, Total Deferred Fuel Cost [Abstract] Commodity Contract Asset, Current Commodity Contract Asset, Noncurrent General Partners' Capital Account, Units Outstanding Intangible Assets, Net (Excluding Goodwill), Total Finite-Lived Copyrights, Gross Finite-Lived Intangible Assets, Net, Total Indefinite-Lived License Agreements Other Inventory, Noncurrent Advances to Affiliate Total liabilities Liabilities, Total Temporary Equity [Abstract] Limited Partners' Capital Account, Units Outstanding Loans Payable, Current, Total Loans Payable, Noncurrent, Total Investment in Physical Commodities Available-for-sale Securities, Current Available-for-sale Securities, Current, Total Trading Securities, Current Trading Securities, Current, Total Other Marketable Securities, Noncurrent Long-term Investments and Receivables, Net [Abstract] Long-term Debt and Capital Lease Obligations [Abstract] Accounts, Notes, Loans and Financing Receivable, Net, Noncurrent Accounts, Notes, Loans and Financing Receivable, Net, Noncurrent, Total Notes and Loans, Noncurrent, Total Notes and Loans Payable, Current, Total Preferred Units, Preferred Partners' Capital Account [Abstract] Partners' Capital Deferred Compensation Partners' Capital Deferred Compensation, Total Prepaid Advertising Prepaid Expense, Noncurrent Prepaid Expense, Noncurrent, Total Receivables, Long-term Contracts or Programs Restricted Investments, Current Accumulated deficit Retained Earnings (Accumulated Deficit), Total Bridge Loan Short-term Investments Short-term Investments, Total Common stock $.001 par value, 100,000,000 shares authorized, 16,854,717 and 18,834,717 shares issued and outstanding as of September 30, 2009 and December 31, 2008, respectively. Temporary Equity, Share Subscriptions Deferred Fuel Cost Deferred Fuel Cost, Total Property, Plant and Equipment, Net Property, Plant and Equipment, Net, Total Available-for-sale Securities, Noncurrent Available-for-sale Securities, Noncurrent, Total Accounts Receivable, Net, Current, Total Notes, Loans and Financing Receivable, Net, Current Notes, Loans and Financing Receivable, Net, Current, Total Notes, Loans and Financing Receivable, Net, Noncurrent Notes, Loans and Financing Receivable, Net, Noncurrent, Total Preferred Units, Preferred Partners' Capital Account, Units Outstanding Other Deferred Compensation Arrangements, Liability, Current Accrued Capping, Closure, Post-closure and Environmental Costs, Noncurrent Machinery and Equipment, Gross Additional paidin capital Additional Paid in Capital, Total Assets, Total Other Assets Held-for-sale, Current Securitized Regulatory Transition Assets, Noncurrent Other Deferred Credits, Current Deferred Rent Credit, Noncurrent Treasury Stock, Number of Shares and Restriction Disclosures Energy Marketing Contract Liabilities, Current Stockholders' Equity, Including Portion Attributable to Noncontrolling Interest, Total Stockholders' Equity, Including Portion Attributable to Noncontrolling Interest Restricted Investments, Noncurrent Employee-related Liabilities, Current Pension and Other Postretirement Defined Benefit Plans, Liabilities, Noncurrent, Total Interest Paid, Net Interest Paid, Net, Total Net Cash Provided by (Used in) Operating Activities, Continuing Operations Modified Net Cash Provided by (Used in) Operating Activities, Continuing Operations, Total Net Cash Provided by (Used in) Operating Activities Modified Net Cash Provided by (Used in) Operating Activities, Total Payments for Rent Proceeds from Deposits from Customers Proceeds from Interest and Dividends Received Proceeds from Interest and Dividends Received, Total Payments to Suppliers and Employees Payments to Suppliers and Employees, Total Payments to Acquire Businesses and Interest in Affiliates Payments to Acquire Businesses and Interest in Affiliates, Total Payments for (Proceeds from) Previous Acquisition Payments for (Proceeds from) Businesses and Interest in Affiliates Payments for (Proceeds from) Businesses and Interest in Affiliates, Total Payments to Acquire Intangible Assets Amortization of Financing Costs and Discounts Amortization of Financing Costs and Discounts, Total Share-based Compensation [Abstract] Gain (Loss) on Sale of Oil and Gas Property, Total Gain (Loss) on Sale of Property Gain (Loss) on Sale of Property, Total Unrealized Gain (Loss) on Energy Contracts Unrealized Gain (Loss) on Investments Unrealized Gain (Loss) on Investments, Total Payments for (Proceeds from) Productive Assets Payments for (Proceeds from) Productive Assets, Total Increase (Decrease) in Other Accounts Payable and Accrued Liabilities Increase (Decrease) in Deposit Other Assets Increase (Decrease) in Deposit Other Assets, Total Increase (Decrease) in Postemployment Obligations Other Increase (Decrease) in Environmental Liabilities Increase (Decrease) in Raw Materials, Packaging Materials and Supplies Inventories Increase (Decrease) in Financial Instruments Used in Operating Activities Increase (Decrease) in Financial Instruments Used in Operating Activities, Total Increase (Decrease) in Trading Securities Increase (Decrease) in Billing in Excess of Cost of Earnings Increase (Decrease) in over (under) Energy Recovery, Total Increase (Decrease) in over (under) Energy Recovery Increase (Decrease) in Financial Instruments Used in Operating Activities [Abstract] Increase (Decrease) in Accounts and Other Receivables Payments for (Proceeds from) Deposit on Loan Payments for (Proceeds from) Short-term Investments Payments for (Proceeds from) Short-term Investments, Total Increase (Decrease) in Commodity Contract Assets and Liabilities Increase (Decrease) in Due to Related Parties, Current [Abstract] Increase (decrease) in accrued expenses Increase (Decrease) in Due to Officers and Stockholders, Current Increase (Decrease) in Due from Employee, Current Depletion [Abstract] Proceeds from Divestiture of Businesses and Interests in Affiliates Proceeds from Divestiture of Businesses and Interests in Affiliates, Total Payments of Dividends, Noncontrolling Interest Effect of Exchange Rate on Cash and Cash Equivalents Effect of Exchange Rate on Cash and Cash Equivalents, Total Share-based Compensation, Total Share-based Compensation Increase (Decrease) in Deferred Fuel Costs Increase (Decrease) in Deferred Fuel Costs, Total Increase (Decrease) in Deferred Compensation Increase (Decrease) in Carrying Value of Assets Received as Consideration in Disposal of Business Net Cash Provided by (Used in) Financing Activities Net Cash Provided by (Used in) Financing Activities, Total Net Cash Provided by (Used in) Investing Activities Net Cash Provided by (Used in) Investing Activities, Total Proceeds from (Repayments of) Other Debt [Abstract] Proceeds from (Repurchase of) Equity Proceeds from (Repurchase of) Equity, Total Proceeds from (Repayments of) Secured Debt Proceeds from (Repayments of) Other Debt Proceeds from (Repayments of) Other Debt, Total Payments of Dividends Payments of Dividends, Total Payments for Repurchase of Convertible Preferred Stock Payments for (Proceeds from) Life Insurance Policies Payments for (Proceeds from) Life Insurance Policies, Total Payments of Financing Costs Payments of Financing Costs, Total Proceeds from Divestiture of Businesses, Net of Cash Divested Proceeds from Divestiture of Businesses, Net of Cash Divested, Total Proceeds from Divestiture of Interest in Joint Venture Proceeds from Sale and Maturity of Available-for-sale Securities Proceeds from Sale and Maturity of Available-for-sale Securities, Total Proceeds from Sale and Maturity of Held-to-maturity Securities Proceeds from Sale and Maturity of Held-to-maturity Securities, Total Proceeds from Issuance of Preferred Stock and Preference Stock Proceeds from Issuance of Senior Long-term Debt Proceeds from Issuance of Mandatory Redeemable Capital Securities Proceeds from Sale and Maturity of Marketable Securities Proceeds from Sale and Maturity of Marketable Securities, Total Proceeds from (Payments to) Noncontrolling Interests Proceeds from (Payments to) Noncontrolling Interests, Total Payments for Repurchase of Redeemable Preferred Stock Proceeds from Sale of Other Productive Assets Proceeds from Sale of Machinery and Equipment Proceeds from Sale and Collection of Loans Receivable [Abstract] Proceeds from Sale of Water and Waste Water Systems Proceeds from Sale of Water and Waste Water Systems, Total Proceeds from Issuance of Commercial Paper Provision for Other Losses Payments for (Proceeds from) Short-term Investments, Alternative [Abstract] Payments to Acquire Interest in Joint Venture Payments to Acquire Receivables [Abstract] Payments to Acquire Marketable Securities Payments to Acquire Marketable Securities, Total Payments to Acquire Oil and Gas Property and Equipment Payments to Acquire Oil and Gas Property and Equipment, Total Payments for Capital Improvements Payments to Acquire Water and Waste Water Systems Payments to Acquire Water and Waste Water Systems, Total Gain (Loss) on Sale of Debt Investments Repayments of Senior Debt [Abstract] Repayments of Mandatory Redeemable Capital Securities Repayments of Subordinated Debt Repayments of Subordinated Debt, Total Repayments of Senior Debt Repayments of Senior Debt, Total Repayments of Commercial Paper Proceeds from Sale and Collection of Receivables [Abstract] Increase (Decrease) in Fossil Fuel Inventories Increase (Decrease) in Fossil Fuel Inventories, Total Cash and Cash Equivalents, at Carrying Value, Ending Balance Payments for (Proceeds from) Businesses and Interest in Affiliates [Abstract] Repayment of Notes Receivable from Related Parties Payments to Acquire Available-for-sale Securities Payments to Acquire Available-for-sale Securities, Total Proceeds from Sale of Available-for-sale Securities Proceeds from Sale of Available-for-sale Securities, Total Proceeds from Sale and Collection of Lease Receivables Proceeds from Sale and Collection of Lease Receivables, Total Income (Loss) from Equity Method Investments, Net of Dividends or Distributions Income (Loss) from Equity Method Investments, Net of Dividends or Distributions, Total Proceeds from Sale and Collection of Notes Receivable Proceeds from Sale and Collection of Notes Receivable, Total Proceeds from Sale and Collection of Other Receivables Proceeds from Sale and Collection of Other Receivables, Total Proceeds from Sale and Collection of Loans Receivable Proceeds from Sale and Collection of Loans Receivable, Total Investment Tax Credit Pension and Other Postretirement Benefit Contributions Pension and Other Postretirement Benefit Contributions, Total Net Cash Provided by (Used in) Financing Activities [Abstract] Payments for Origination of Mortgage Loans Held-for-sale Proceeds from (Repayments of) Short-term Debt, Maturing in Three Months or Less Proceeds from (Repayments of) Short-term Debt, Maturing in Three Months or Less, Total Proceeds from (Repayments of) Short-term Debt, Maturing in More than Three Months Proceeds from (Repayments of) Short-term Debt, Maturing in More than Three Months, Total Increase (Decrease) in Pension and Postretirement Obligations Increase (Decrease) in Pension and Postretirement Obligations, Total Payment of Financing and Stock Issuance Costs Payment of Financing and Stock Issuance Costs, Total Payments for Software Payments for Software, Total Depletion, Nonproduction Adjustments to Reconcile Net Income (Loss) to Cash Provided by (Used in) Operating Activities, Total Adjustments to Reconcile Net Income (Loss) to Cash Provided by (Used in) Operating Activities Recognition of Deferred Revenue Proceeds from Issuance of Shares under Incentive and Share-based Compensation Plans, Including Stock Options, Total Proceeds from Issuance of Shares under Incentive and Share-based Compensation Plans, Including Stock Options Partners' Capital Account, Sale of Units Partners' Capital Account, Sale of Units, Total Other Comprehensive Income, Amortization of Defined Benefit Plan Net Prior Service Cost Recognized in Net Periodic Pension Cost, Tax Partners' Capital Account, Acquisitions Partners' Capital Account, Description of Units Redeemed Partners' Capital Account, Units, Sale of Units Partners' Capital Account, Units, Sale of Units, Total Comprehensive Income, Net of Tax, Including Portion Attributable to Noncontrolling Interest [Abstract] Other Comprehensive Income (Loss), Tax, Portion Attributable to Parent [Abstract] Other Comprehensive Income, Foreign Currency Transaction and Translation Adjustment, before Tax, Portion Attributable to Parent, Total Other Comprehensive Income, Foreign Currency Transaction and Translation Adjustment, before Tax, Portion Attributable to Parent Other Comprehensive Income, Defined Benefit Plan's Adjustment, before Tax, Portion Attributable to Parent, Total Other Comprehensive Income, Defined Benefit Plan's Adjustment, before Tax, Portion Attributable to Parent Other Comprehensive Income, Available-for-sale Securities Adjustment, before Tax, Portion Attributable to Parent, Total Other Comprehensive Income, Available-for-sale Securities Adjustment, before Tax, Portion Attributable to Parent Other Comprehensive Income, Derivatives Qualifying as Hedges, before Tax, Portion Attributable to Parent, Total Other Comprehensive Income, Derivatives Qualifying as Hedges, before Tax, Portion Attributable to Parent Other Comprehensive Income, Available-for-sale Securities Adjustment, before Tax, Portion Attributable to Parent [Abstract] Other Comprehensive Income, Available-for-sale Securities, Tax, Portion Attributable to Parent [Abstract] Other Comprehensive Income, Foreign Currency Translation Adjustment, Tax, Portion Attributable to Parent, Total Other Comprehensive Income, Foreign Currency Translation Adjustment, Tax, Portion Attributable to Parent Other Comprehensive Income, Defined Benefit Plans, Tax, Portion Attributable to Parent, Total Other Comprehensive Income, Defined Benefit Plans, Tax, Portion Attributable to Parent Other Comprehensive Income, Available-for-sale Securities, Tax, Portion Attributable to Parent, Total Other Comprehensive Income, Available-for-sale Securities, Tax, Portion Attributable to Parent Other Comprehensive Income, Derivatives Qualifying as Hedges, Tax, Portion Attributable to Parent, Total Other Comprehensive Income, Derivatives Qualifying as Hedges, Tax, Portion Attributable to Parent Other Comprehensive Income, Available-for-sale Securities Adjustment, Net of Tax, Portion Attributable to Parent [Abstract] Other Comprehensive Income, Foreign Currency Transaction and Translation Adjustment, Net of Tax, Portion Attributable to Parent, Total Other Comprehensive Income, Foreign Currency Transaction and Translation Adjustment, Net of Tax, Portion Attributable to Parent Other Comprehensive Income, Available-for-sale Securities Adjustment, Net of Tax, Portion Attributable to Parent, Total Other Comprehensive Income, Available-for-sale Securities Adjustment, Net of Tax, Portion Attributable to Parent Other Comprehensive Income, Defined Benefit Plans Adjustment, Net of Tax, Portion Attributable to Parent, Total Other Comprehensive Income, Defined Benefit Plans Adjustment, Net of Tax, Portion Attributable to Parent Other Comprehensive Income, Derivatives Qualifying as Hedges, Net of Tax, Portion Attributable to Parent, Total Other Comprehensive Income, Derivatives Qualifying as Hedges, Net of Tax, Portion Attributable to Parent Five Year Schedule of Maturities of Parent Company, Repayment of Principal in Year Three Cash Dividends Paid to Parent Company by 50 Percent or Less Owned Persons Description of Significant Provisions of Long-term Obligations of Parent Company Consolidation, Eliminations [Member] Net Realized or Unrealized Gain (Loss) on Trading Securities, Total Net Realized or Unrealized Gain (Loss) on Trading Securities Capital Leases, Indemnification Agreements, Description Capital Leases, Net Investment in Direct Financing and Sales Type Leases [Abstract] Capital Leases, Future Minimum Payments Due in Three Years Capital Leases, Future Minimum Payments, Receivable in Three Years Capital Leases, Income Statement, Lease Revenue Capital Leases, Income Statement, Lease Revenue, Total Capital Leases, Net Investment in Direct Financing Leases, Allowance for Uncollectible Minimum Lease Payments Capital Leases, Net Investment in Sales Type Leases, Allowance for Uncollectible Minimum Lease Payments Leveraged Leases, Balance Sheet, Investment in Leveraged Leases, Net [Abstract] Leveraged Leases, Balance Sheet, Investment in Leveraged Leases, Net Leveraged Leases, Balance Sheet, Investment in Leveraged Leases, Net, Total Leveraged Leases, Income Statement, Investment Tax Credit Recognized on Leveraged Leases Operating Leases, Future Minimum Payments, Due in Three Years Operating Leases, Future Minimum Payments Receivable, in Three Years Operating Leases, Income Statement, Depreciation Expense on Property Subject to or Held-for-lease Operating Leases, Rent Expense, Sublease Rentals Sale Leaseback Transaction, Deferred Gain, Net Sale Leaseback Transaction, Deferred Gain, Net, Total Sale Leaseback Transaction, Net Book Value Sale Leaseback Transaction, Net Book Value, Total Sale Leaseback Transaction, Description of Asset(s) Property Subject to or Available for Operating Lease [Line Items] Minimum Lease Payments, Sale Leaseback Transactions, within Three Years Present Value of Future Minimum Lease Payments, Sale Leaseback Transactions Present Value of Future Minimum Lease Payments, Sale Leaseback Transactions, Total Capital Leases, Future Minimum Payments, Net Minimum Payments Capital Leases, Future Minimum Payments, Net Minimum Payments, Total Capital Leases, Future Minimum Payments, Present Value of Net Minimum Payments Capital Leases, Future Minimum Payments, Present Value of Net Minimum Payments, Total Capital Leases in Financial Statements of Lessor Disclosure [Text Block] Operating Leases, Income Statement, Percentage Revenue Leveraged Leases, Net Investment in Leveraged Leases Disclosure, Residual Value of Leased Assets Capital Leases, Balance Sheet, Assets by Major Class, Net Capital Leases, Balance Sheet, Assets by Major Class, Net, Total Capital Leases, Lessor Balance Sheet, Net Investment in Direct Financing and Sales Type Leases, Current Capital Leases, Lessor Balance Sheet, Net Investment in Direct Financing and Sales Type Leases, Current, Total Capital Leases, Lessor Balance Sheet, Net Investment in Direct Financing and Sales Type Leases, Noncurrent Capital Leases, Lessor Balance Sheet, Net Investment in Direct Financing and Sales Type Leases, Noncurrent, Total Net Investment in Direct Financing and Sales Type Leases Net Investment in Direct Financing and Sales Type Leases, Total Capital Leases, Net Investment in Direct Financing and Sales Type Leases Capital Leases, Net Investment in Direct Financing and Sales Type Leases, Total Property Subject to or Available for Operating Lease, Net Property Subject to or Available for Operating Lease, Net, Total Future Minimum Sublease Rentals, Sale Leaseback Transactions, within Three Years Leveraged Leases, Net Investment in Leveraged Leases Disclosure, Rental Receivables, Net Leveraged Leases, Net Investment in Leveraged Leases Disclosure, Rental Receivables, Net, Total Capital Lease Obligations Capital Lease Obligations, Total Leases, Operating [Abstract] Capital Leases, Lessee Balance Sheet, Assets by Major Class, Machinery and Equipment Upstream Equipment [Member] Leasehold Improvements [Member] Computer Equipment [Member] Operating Leases, Income Statement [Abstract] Future Minimum Sublease Rentals, Sale Leaseback Transactions [Abstract] Maritime Equipment [Member] Transportation Equipment [Member] Operating Leases, Rent Expense [Abstract] Concentration Risk, Benchmark Description Concentration Risk [Line Items] Concentration Risk, Geographic Unusual Risks and Uncertainties [Abstract] Concentration Risk, Credit Risk, Uninsured Deposits Labor Force Concentration Risk [Member] Liabilities, Total [Member] Cash Equivalents, at Carrying Value [Abstract] Commercial Paper, at Carrying Value Compensating Balance, Purpose Cash and Due from Banks Cash and Due from Banks, Total Interest-bearing Deposits [Member] Schedule of Restricted Cash and Cash Equivalents [Text Block] Agricultural Related Inventory, Feed and Supplies Airline Related Inventory Airline Related Inventory, Total Energy Related Inventory, Natural Gas in Storage Inventory, Finished Goods and Work in Process Inventory, Finished Goods and Work in Process, Total Inventory, Net Inventory, Net, Total Inventory, Raw Materials and Supplies Inventory, Raw Materials and Supplies, Total Other Inventory [Abstract] Inventory Adjustments Inventory Adjustments, Total Percentage of FIFO Inventory Other Inventory, Scrap Retail Related Inventory Retail Related Inventory, Total Inventory, Work in Process and Raw Materials, Net of Reserves Inventory, Finished Goods and Work in Process, Net of Reserves Inventory, Finished Goods and Work in Process, Net of Reserves, Total Inventory, Raw Materials and Supplies, Net of Reserves Inventory, Raw Materials and Supplies, Net of Reserves, Total Energy Related Inventory [Abstract] Inventory, Net, Classification by Industry Alternative [Abstract] Acquired Finite-lived Intangible Asset, Weighted Average Useful Life Finite-Lived Intangible Assets, Average Useful Life Finite-Lived Intangible Assets, Weighted-Average Useful Life Future Amortization Expense, Year Three Goodwill, Not Allocated, Reason Goodwill, Impaired, Income Statement Classification Impaired Intangible Asset, Method for Fair Value Determination Research and Development Asset Acquired Other than Through Business Combination, Written-off Indefinite-lived Intangible Assets, Impairment Losses Impairment of Intangible Assets (Excluding Goodwill) Impairment of Intangible Assets (Excluding Goodwill), Total Coal Supply Agreements [Member] Licensing Agreements [Member] Schedule of Research and Development Assets Acquired Other than Through Business Combination [Text Block] Intangible Assets, Explanation of Significant Deletions Due to Officers or Stockholders, Noncurrent Accrued Rent, Noncurrent Accrued Income Taxes Accrued Income Taxes, Total Employee-related Liabilities [Abstract] Construction Payable Lease Incentive, Payable Interest and Dividends Payable, Total Interest and Dividends Payable Accrued Bonuses Due to Employees Employee-related Liabilities, Current [Abstract] Construction Payable, Current Lease Incentive, Payable, Current Interest and Dividends Payable, Current, Total Interest and Dividends Payable, Current Accrued Bonuses, Current Due to Employees, Current Asset Retirement Obligation Asset Retirement Obligation, Total Asset Retirement Obligation, Liabilities Settled Decommissioning Liability, Noncurrent Asset Retirement Obligation, Legally Restricted Assets, Fair Value Limited Liability Company or Limited Partnership, Business, Formation State Limited Liability Company or Limited Partnership, Managing Member or General Partner, Administrator Limited Liability Company or Limited Partnership, Managing Member or General Partner, Ownership Structure [Abstract] Key Provisions of Operating or Partnership Agreement, Description Incentive Fee, Description Subsidiary of Limited Liability Company or Limited Partnership, State Variable Interest Entity, Type of Entity Limited Liability Company (LLC) or Limited Partnership (LP), Business Combination Accounting Treatment Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Changes, Purchase of Interest by Parent Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Change Due to Net Income Attributable to Parent and Effects of Changes, Net, Total Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Change Due to Net Income Attributable to Parent and Effects of Changes, Net How Maximum Exposure to Loss is Determined, Qualitative Variable Interest, Difference (Between Carrying Amount and Maximum Exposure), Total Variable Interest, Difference (Between Carrying Amount and Maximum Exposure) Qualifying Special Purpose Entity, Size of QSPE Variable Interest, Carrying Amount, Total Variable Interest, Carrying Amount Schedule of Variable Interest Entities [Text Block] Consolidation, Qualifying Special Purpose Entity, Policy Fiscal Period Collaborative Arrangement, Accounting Policy Variable Interest Entity, Not Primary Beneficiary, Holds Significant Variable Interest in VIE [Member] Liquidity Disclosure, Future Obligations Not Expected to be Repaid, Parent Company Information New Accounting Pronouncement or Change in Accounting Principle, Retrospective Adjustments [Abstract] Error Corrections and Prior Period Adjustments, Interim Periods of Fiscal Year New Accounting Pronouncement or Change in Accounting Principle, Effect of Change on Income from Continuing Operations Other Comprehensive Income, Cumulative Effect of Change in Accounting Principle, Net of Taxes Other Comprehensive Income, Cumulative Effect of Change in Accounting Principle, Net of Taxes, Total Cumulative Effect of Change in Accounting Principle, Tabular Presentation by Financial Statement Line Item, Restated Amount Cumulative Effect of Change in Accounting Principle, Tabular Presentation by Financial Statement Line Item, Restated Amount, Total Retrospective Effect of Change in Accounting Principle, Tabular Presentation by Financial Statement Line Item, Amount after Application Retrospective Effect of Change in Accounting Principle, Tabular Presentation by Financial Statement Line Item, Amount after Application, Total Prior Period Adjustment [Abstract] Warranty Obligations [Member] Quarterly Financial Information, Quarterly Charges and Credits, Amount Reconciling to Previously Reported Results Unusual or Infrequent Item [Member] Industry Specific Policies, Insurance Companies [Text Block] Cooperative Advertising Policy Presentation of Unused Proceeds of Pollution Control Financing, Policy Management and Investment Advisory Fees, Policy Employee Stock Ownership Plan (ESOP), Policy Derivatives, Basis and Use of Derivatives, Use of Derivatives Derivatives, Methods of Accounting, Hedge Effectiveness Derivatives, Reporting of Derivative Activity Capitalization of Internal Costs, Policy Exchange Membership Contributed Policy Goodwill and Intangible Assets, Intangible Assets, Indefinite-Lived, Policy Member of Group Filing Consolidated Return, Policy Inventory Finished Goods, Policy Inventory Stated Above Cost, Policy Securities Borrowed and Loaned Policy Marketable Securities, Available-for-sale Securities, Policy Loans and Leases Receivable, Troubled Debt Restructuring Policy Property, Plant and Equipment, Estimated Useful Lives Regulatory Assets and Liabilities, Recognition Criteria Loans and Leases Receivable, Allowance for Loan Losses Policy Receivables Held-for-sale, Policy [Abstract] Receivables, Credit Card, Third Party Intermediaries, Arrangements, Description Software to be Sold, Leased, or Otherwise Marketed, Policy Revenue Recognition, Long-term Contracts, Incentive and Award Fees Revenue Recognition Accounting Policy, Gross and Net Revenue Disclosure Revenue Recognition, Bill and Hold Arrangements Revenue Recognition, Services, Franchise Fees Revenue from Franchisor Owned Outlets Investment, Policy [Text Block] Premiums Receivable, Basis of Accounting, Policy Certain Loans and Debt Securities Acquired in Transfer, Recognizing Interest Income on Impaired Loans, Policy Transfers and Servicing of Financial Assets, Transfers of Financial Assets, Aggregation, Policy Inventory, Interest Capitalization Policy Earnings Per Share, Subsequent Events Employee Stock Ownership Plan (ESOP), Classification of Dividends Loans and Leases Receivable, Prepayment Estimate Assumptions, Policy Deferred Discounts, Finance Charges and Interest Included in Receivables Allowance for Loan and Lease Losses, Adjustments, Net [Abstract] Certain Loans Acquired in Transfer Not Accounted for as Debt Securities, Outstanding Balance Certain Loans Acquired in Transfer Not Accounted for as Debt Securities, Accretable Yield, Accretion Certain Loans Acquired in Transfer Not Accounted for as Debt Securities, Acquired During Period, Contractually Required Payments Receivable at Acquisition Certain Loans and Debt Securities Acquired in Transfer, No Allowance Recorded and No Subsequent Impairment Certain Loans Acquired in Transfer Not Accounted for as Debt Securities, Acquired During Period [Abstract] Loans and Leases Receivable, Impaired, Nonperforming, Accrual of Interest Loans Receivable Held-for-sale, Reconciliation to Cash Flow, Deductions from Held-for-sale Loans and Leases Receivable, Net Reported Amount Components, by Category [Abstract] Loans and Leases Receivable, Commitments, Variable Rates Loans and Leases Receivable, Related Parties, Collections Loans and Leases Receivable, Foreign, Net of Deferred Income Loans Receivable, Net Loans Receivable, Net, Total Loans and Leases Receivable, Loans in Process Allowance for Loan and Lease Losses, Real Estate Nontrade Receivables, Unclassified [Abstract] Due from Related Parties, Unclassified [Abstract] Trade Receivables Held-for-sale, Net, Reconciliation to Cash Flow [Roll Forward] Receivables with Imputed Interest, Amortization Description Receivable with Imputed Interest, Due Date Due from Employees, Current Due from Employees, Noncurrent Trade Receivables Held-for-sale, Reconciliation to Cash Flow, Deductions from Held-for-sale Contract Receivable Retainage, Due Three to Four Years Contracts Receivable, Claims and Uncertain Amounts Contracts Receivable, Claims and Uncertain Amounts, Total Accounts Receivable, Net Accounts Receivable, Net, Total Loans and Leases Receivable, Related Parties Notes, Loans and Financing Receivable, Net Notes, Loans and Financing Receivable, Net, Total Receivable with Imputed Interest, Face Amount Allowance for Loan and Lease Losses, Provision for Loss, Net Allowance for Loan and Lease Losses, Provision for Loss, Net, Total Allowance for Loan and Lease Losses, Write-offs Receivables Held-for-sale, Amount Receivables Held-for-sale, Amount, Total Receivables Held-for-sale, Net Amount, Total Contract Receivable Retainage, Total Loans Held-for-sale, Consumer, Home Equity Value Added Tax Receivable, Current Value Added Tax Receivable, Noncurrent Interest Receivable Contracts Receivable Contracts Receivable, Total Loans and Leases Receivable, Foreign, Loans in Process Loans and Leases Receivable, Net Reported Amount, Foreign [Abstract] Loans and Leases Receivable, Other, Loans in Process Loans and Leases Receivable, Gross, Carrying Amount, Commercial, Total Loans and Leases Receivable, Commercial, Net of Deferred Income, Total Loans and Leases Receivable, Gross, Carrying Amount, Consumer, Total Loans and Leases Receivable, Consumer, Net of Deferred Income, Total Loans and Leases Receivable, Foreign, Net of Deferred Income, Total Loans and Leases Receivable, Gross, Carrying Amount, Foreign, Total Loans and Leases Receivable, Gross, Carrying Amount, Foreign Loans and Leases Receivable, Other, Net of Deferred Income, Total Loans and Leases Receivable, Other, Net of Deferred Income Loans and Leases Receivable, Gross, Carrying Amount, Other, Total Loans and Leases Receivable, Gross, Carrying Amount, Other Loans and Leases Receivable, Allowance [Abstract] Loans and Leases Receivable, Foreign, Description Deteriorated Loans Transferred in [Abstract] Loans Receivable [Member] Corporation [Member] Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Accretable Yield, Accretion Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Acquired During Period, at Acquisition, at Fair Value Certain Loans Acquired in Transfer Accounted for as Debt Securities, Accretable Yield, Accretion Certain Loans Acquired in Transfer Accounted for as Debt Securities, Acquired During Period, at Acquisition, at Fair Value Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Other-than-Temporary Impairment Charges Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Accretable Yield, Accretion Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Acquired During Period, at Acquisition, at Fair Value Marketable Securities Marketable Securities, Total Available-for-sale Securities, Restricted Available-for-sale Securities, Restricted, Total Available-for-sale Securities, Debt Maturities, after Five Through Ten Years, Amortized Cost Available-for-sale Securities, Debt Maturities, after Five Through Ten Years, Fair Value Available-for-sale Securities, Transfers to Trading, Gains (Losses), Net, Total Available-for-sale Securities, Gross Realized Gain (Loss), Net, Total Available-for-sale Securities, Change in Net Unrealized Holding Gain (Loss), Net of Tax Available-for-sale Securities, Change in Net Unrealized Holding Gain (Loss), Net of Tax, Total Available-for-sale Securities, Continuous Unrealized Loss Position, Fair Value Available-for-sale Securities, Continuous Unrealized Loss Position, Fair Value, Total Available-for-sale Securities, Continuous Unrealized Loss Position, Aggregate Losses Available-for-sale Securities, Continuous Unrealized Loss Position, Aggregate Losses, Total Available-for-sale, Securities in Unrealized Loss Positions, Qualitative Disclosure, Number of Positions Available-for-sale Securities [Abstract] Available-for-sale Securities Available-for-sale Securities, Total Held-to-maturity Securities, Debt Maturities, after Five Through Ten Years, Fair Value Held-to-maturity Securities, Continuous Unrealized Loss Position, Fair Value Held-to-maturity Securities, Continuous Unrealized Loss Position, Fair Value, Total Held-to-maturity Securities, Continuous Unrealized Loss Position, Aggregate Losses Held-to-maturity Securities, Continuous Unrealized Loss Position, Aggregate Losses, Total Held-to-maturity, Securities in Unrealized Loss Positions, Qualitative Disclosure, Number of Positions Held-to-maturity Securities, Restricted Held-to-maturity Securities, Restricted, Total Held-to-maturity Securities, Transferred Security, Derivative Hedge, Gain (Loss) Held-to-maturity Securities, Sold Security, Realized Gain (Loss) Trading Securities, Other Trading Securities, Unrealized Holding Gain (Loss), Total Trading Securities, Realized Gain (Loss), Total Available-for-sale Securities, Debt Maturities, Fair Value [Abstract] Available-for-sale Securities, Gross Realized Gain (Loss), Net [Abstract] Available-for-sale Securities, Continuous Unrealized Loss Position, Qualitative Disclosure [Abstract] Held-to-maturity Securities, Debt Maturities, Fair Value [Abstract] Held-to-maturity Securities, Transferred Security, Unrealized Gain (Loss) Held-to-maturity Securities, Transferred Security, Unrealized Gain (Loss), Total Held-to-maturity Securities, Continuous Unrealized Loss Position, Qualitative Disclosure [Abstract] Trading Securities, Description Available-for-sale Securities, Amortized Cost Held-to-maturity Securities, Unrecognized Holding Gains Trading Securities, Restrictions, Additional Information Held-to-maturity Securities, Debt Maturities, after Five Through Ten Years, Net Carrying Amount Held-to-maturity Securities, Gross Gains (Losses), Derivatives Held-to-maturity Securities, Gross Gains (Losses), Derivatives, Total Available-for-sale Securities, Gross Gains (Losses), Net, Derivatives Available-for-sale Securities, Gross Gains (Losses), Net, Derivatives, Total Loans Acquired, Accounted for as Debt Securities, Held-to-maturity Category [Abstract] Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Acquired During Period [Abstract] Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Acquired During Period [Abstract] Marketable Securities, Restricted, Total Marketable Securities, Restricted Other Marketable Securities, Restricted, Noncurrent Interest-Only-Strip [Member] Bankers Acceptance [Member] Commercial Paper, Not Included with Cash and Cash Equivalents [Member] Foreign Government Debt Securities [Member] Euribor Future [Member] Available-for-sale Securities [Text Block] Commodity Option [Member] Interest Rate Swap [Member] US Government-sponsored Enterprises Debt Securities [Member] Convertible Preferred Stock [Member] Categories of Investments, Marketable Securities, Held-to-maturity Securities [Member] Equity Method Investment, Summarized Financial Information, Income Statement [Abstract] Equity Method Investment, Summarized Financial Information, Assets Equity Method Investment, Summarized Financial Information, Assets, Total Equity Method Investment, Summarized Financial Information, Redeemable Preferred Stock Equity Method Investment, Summarized Financial Information, Net Income (Loss) Equity Method Investment, Difference Between Carrying Amount and Underlying Equity, Accounting Treatment Equity Method Investment, Summarized Financial Information, Liabilities and Equity Equity Method Investment, Summarized Financial Information, Liabilities and Equity, Total Equity Method Investment, Summarized Financial Information, Gross Profit (Loss) Equity Method Investment, Summarized Financial Information, Gross Profit (Loss), Total Equity Method Investment, Realized Gain (Loss) on Disposal Equity Method Investment, Realized Gain (Loss) on Disposal, Total Equity Method Investment, Ownership Percentage Life Settlement Contracts, Fair Value Method, Valuation Method Cost-method Investments, Realized Gain (Loss), Total Life Settlement Contracts, Disclosure [Text Block] Life Settlement Contracts, Fair Value Method, Face Value Life Settlement Contracts, Investment Method, Face Value Cost-method Investments, Aggregate Carrying Amount, Not Evaluated for Impairment More than Two and within Three Years from Balance Sheet Date [Member] Life Insurance, Corporate or Bank Owned, Additional Information Deferred Finance Costs, Current, Net [Abstract] Retainage Deposit Assets Held-in-trust Assets Held-in-trust, Total Other Deferred Costs, Net [Abstract] Preproduction Costs Related to Long-term Supply Arrangements, Asset for Molds Dies and Tools Owned Other Deferred Costs, Net Other Deferred Costs, Net, Total Customer Funds Deferred Finance Costs, Noncurrent, Net Deferred Finance Costs, Noncurrent, Net, Total Deferred Finance Costs, Current, Net, Total Reductions in Other Assets, Description Deferred Finance Costs, Net Deferred Finance Costs, Net, Total Deferred Costs, Leasing, Net Deferred Costs, Leasing, Net, Total Other Restricted Assets Prepaid Expense, Current [Abstract] Long-Lived Assets to be Abandoned [Abstract] Impairment Charge on Reclassified Assets Planned Major Maintenance Activities, Effect of Change on Income from Continuing Operations Property, Plant and Equipment, Disposals Accumulated Depreciation, Depletion and Amortization, Property Plant and Equipment, Period Increase (Decrease) Accumulated Depreciation, Depletion and Amortization, Property Plant and Equipment, Period Increase (Decrease), Total Property, Plant and Equipment, Useful Life, Maximum Significant Acquisitions and Disposals, Terms Impaired Assets to be Disposed of by Method Other than Sale, Amount of Impairment Loss Long-Lived Assets to be Abandoned, Timing of Expected Disposition Assets Disposed of by Method Other than Sale, in Period of Disposition, Method of Disposal Long Lived Assets Held-for-sale, Impairment Charge Gain (Loss) on Sale of Interest in Projects Property Plant and Equipment Income Statement Disclosures [Abstract] Property, Plant and Equipment, Other Types [Member] Furniture and Fixtures [Member] Accrual for Environmental Loss Contingencies [Roll Forward] Recorded Third-Party Environmental Recoveries, Caption Material Components of Recorded Third-Party Environmental Recoveries [Abstract] Environmental Exit Costs, Costs Accrued to Date Environmental Costs of Property for Sale, Disposal or Abandonment, Accrued Exit Costs Accrual for Environmental Loss Contingencies, Payments Site Contingency, Management Assessment Process Accrual for Environmental Loss Contingencies, Undiscounted, Due in Third Year Accrual for Environmental Loss Contingencies, Net Accrual for Environmental Loss Contingencies, Net, Total Accrual for Environmental Loss Contingencies, Component Amount Recorded Third-Party Environmental Recoveries, Net Recorded Third-Party Environmental Recoveries, Net, Total Accrual for Environmental Loss Contingencies Accrual for Environmental Loss Contingencies, Total Environmental Cost Recognized, Capitalized in Period Schedule of Environmental Loss Contingencies by Site [Text Block] Site Contingency, Loss Exposure in Excess of Accrual, High Estimate Site Contingency, Loss Exposure Not Accrued, High Estimate Restructuring Reserve Restructuring Reserve, Total Restructuring and Related Cost, Incurred Cost Restructuring Reserve, Settled without Cash Effect on Future Earnings and Cash Flows, Offset Amount Restructuring and Related Activities, Authorized Approval Restructuring and Related Cost, Reportable Segment, Cost Incurred to Date One-time Termination Benefits [Member] Deferred Revenue, Total Movement in Customer Refundable Fees [Roll Forward] Customer Refundable Fees, Revenue Recognized Deferred Revenue, Revenue Recognized Leasing Arrangement [Member] Deferred Revenue, by Arrangement, Disclosure [Text Block] Extended Product Warranty Accrual Extended Product Warranty Accrual, Total Extended Product Warranty Accrual, Balance Sheet Caption Gain Contingency, Income Statement Caption Recorded Unconditional Purchase Obligation, Amount of Maturities and Sinking Fund Requirements Loss Contingency, Information about Litigation Matters [Abstract] Loss Contingency, Claims Settled and Dismissed, Number Loss Contingency, Balance Sheet Caption Loss Contingency, Related Receivable Carrying Value Loss Contingency, Related Receivable Carrying Value, Total Loss Contingency, Range of Possible Loss Loss Contingency, Name of Plaintiff Loss Contingency Accrual, Carrying Value, Payments Loss Contingency, Related Receivable Carrying Value, Receipts Loss Contingency, Related Receivable, Caption Loss Contingency, Settlement Agreement, Court Product Liability Contingencies [Text Block] Extended Product Warranty Accrual, Preexisting Increase (Decrease) Product Warranty Accrual, Preexisting, Increase (Decrease) Standard Product Warranty Accrual, Preexisting, Increase (Decrease) Product Warranty Accrual Product Warranty Accrual, Total Extended Product Warranty Disclosure [Abstract] Registration Payment Arrangement, Event to Transfer Consideration Standard Product Warranty Accrual Standard Product Warranty Accrual, Total Standard Product Warranty Accrual, Balance Sheet Caption Recorded Unconditional Purchase Obligation Due in Third Year Unrecorded Unconditional Purchase Obligation, Balance Sheet Amount Long-term Purchase Commitment, Potential Adverse Consequences Loss Contingency Accrual, Insurance-related Assessment, Discount Rate Loss Contingency Accrual , Product Liability, Discount Loss Contingency Accrual , Product Liability, Undiscounted, Due in Third Year Product Liability Accrual, Period Expense, Caption Product Liability Contingency, Management Assessment Process Gain (Loss) Related to Litigation Settlement Gain (Loss) Related to Litigation Settlement, Total Commitments Disclosure [Text Block] Favorable Regulatory Action [Member] Pending or Threatened Litigation [Member] Loss Contingency, Range of Possible Loss, Portion Not Accrued Research and Development Arrangement [Member] Property Lease Guarantee [Member] Product Liability Contingency, Loss Exposure Not Accrued, High Estimate Product Liability Contingency, Loss Exposure in Excess of Accrual, High Estimate Guarantor Obligations, Triggering Event Indemnification Agreement [Member] Loans Payable [Member] Moody's, Aa2 Rating [Member] Risk Level, Low [Member] Standard & Poor's, AA Rating [Member] Fitch, AA Rating [Member] External Credit Rating, Moody's [Member] Commercial Mortgage Backed Securities [Member] Debt Instrument, Currency Debt Instrument [Line Items] Extinguishment of Debt, Gain (Loss), Income Tax Line of Credit Facility, Affiliated Borrower Participating Mortgage Loans, Results of Operations Short-term Debt, Weighted Average Interest Rate Short-term Debt [Line Items] Troubled Debt Restructuring, Debtor, Current Period, Gain (Loss) on Restructuring, Per Share, Net Troubled Debt Restructuring, Debtor, Current Period, Gain (Loss) on Transfer of Assets, Net of Tax Troubled Debt Restructuring, Debtor, Subsequent Periods, Contingent Payments, Conditions Long-term Debt Long-term Debt, Total Long-term Debt, Maturing in Years Four and Five [Abstract] Long-term Debt, Maturing in Years Two and Three Long-term Debt, Maturing in Years Two and Three, Total Long-term Debt, Maturing in Years Four and Five Long-term Debt, Maturing in Years Four and Five, Total Troubled Debt Restructuring, Debtor, Current Period, Gain (Loss) on Restructuring, Net of Tax Troubled Debt Restructuring, Debtor, Current Period, Gain (Loss) on Restructuring, Net of Tax, Total Unsecured Debt [Abstract] Long-term Debt, Contingent Payment of Principal or Interest Debt Default, Short-term Debt, Amount Debt Instrument, Debt Default, Amount Notes and Loans Payable Notes and Loans Payable, Total Senior Notes [Abstract] Loans Payable Loans Payable, Total Debt Instrument, Unamortized Discount (Premium), Net, Total Debt Instrument, Unamortized Discount (Premium), Net Long-term Line of Credit Long-term Line of Credit, Total Secured Debt Secured Debt, Total Unsecured Debt Unsecured Debt, Total Convertible Debt, Total Convertible Debt Subordinated Debt Subordinated Debt, Total Convertible Subordinated Debt Convertible Subordinated Debt, Total Long-term Commercial Paper, Total Long-term Commercial Paper Long-term Construction Loan, Total Long-term Construction Loan Long-term Transition Bond, Total Long-term Transition Bond Long-term Pollution Control Bond, Total Long-term Pollution Control Bond Junior Subordinated Notes Junior Subordinated Notes, Total Senior Notes Senior Notes, Total Convertible Notes Payable, Total Convertible Notes Payable Notes Payable to Bank Notes Payable to Bank, Total Other Notes Payable Other Notes Payable, Total Other Long-term Debt Other Long-term Debt, Total Loans Payable to Bank Loans Payable to Bank, Total Other Loans Payable Other Loans Payable, Total Notes Payable Notes Payable, Total Notes and Loans Payable, Current and Noncurrent [Abstract] Junior Subordinated Debenture Owed to Unconsolidated Subsidiary Trust Junior Subordinated Debenture Owed to Unconsolidated Subsidiary Trust, Total Medium-term Notes Medium-term Notes, Total Special Assessment Bond Special Assessment Bond, Total Long-term Federal Home Loan Bank Advances Long-term Federal Home Loan Bank Advances, Total Debt Instrument, Interest Rate, Effective Percentage Rate Range, Maximum Debt Instrument, Interest Rate, Stated Percentage Rate Range, Maximum Long-term Debt [Text Block] Debt Instrument, Convertible, Latest Date Debt Instrument, Decrease, Repayments Debt Instrument, Interest Rate at Period End Debt Instrument, Maturity Date Range, End Debt Instrument, Date of First Required Payment Line of Credit Facility, Average Outstanding Amount Line of Credit Facility, Periodic Payment, Interest Line of Credit Facility, Increase, Additional Borrowings Short-term Debt, Average Outstanding Amount Troubled Debt Restructuring, Debtor, Other Short-term Debt, Other Disclosures [Abstract] Long-term Debt, by Type Alternative [Abstract] Customer Advances and Deposits, Current Customer Advances and Deposits, Current, Total Forward Contract Indexed to Issuer's Equity, Indexed Shares Option Indexed to Issuer's Equity, Indexed Shares Shares Subject to Mandatory Redemption, Settlement Terms, Number of Shares Deposit Liability, Current Other Noncurrent Liabilities Class of Warrant or Right, Number of Securities Called by Warrants or Rights Deferred Rent Credit Other Postretirement Benefits Payable, Noncurrent Shares Subject to Mandatory Redemption, Settlement Terms, Amount Shares Subject to Mandatory Redemption, Settlement Terms, Amount, Total Accelerated Share Repurchases, Description of Adjustment to Initial Price Paid Other Postretirement Benefits Payable Cumulative Preferred Stock Subject to Mandatory Redemption [Member] Derivatives Subject to Mandatory Redemption [Member] Exchange Traded Options [Member] Warrants and Rights Subject to Mandatory Redemption [Member] Other Liabilities, Unclassified [Abstract] Noncontrolling Interest in Preferred Unit Holders Noncontrolling Interest, Preferred Stock Amount Noncontrolling Interest, Dividend Requirements of Preferred Stock Deconsolidation, Gain or Loss, if Not Presented Separately, Financial Statement Caption Other Comprehensive Income (Loss), Net of Tax, Portion Attributable to Noncontrolling Interest, Total Other Comprehensive Income (Loss), Net of Tax, Portion Attributable to Noncontrolling Interest Income Amounts Attributable to Noncontrolling Interest, Disclosures [Abstract] Redeemable Convertible Preferred Stock, Shares Authorized Redeemable Preferred Stock Redeemable Preferred Stock, Shares Authorized Redeemable Preferred Stock, Carrying Amount Redeemable Preferred Stock, Carrying Amount, Ending Balance Redeemable Convertible Preferred Stock, Carrying Amount Redeemable Convertible Preferred Stock, Carrying Amount, Ending Balance Auction Market Preferred Securities, Shares, Redeemed Auction Market Preferred Securities, Stock Series, Par Value Capital Units, Outstanding Distribution Made to Member or Limited Partner, Cash Distribution Members or Limited Partners, Subsequent Distribution Date General Partners' Cumulative Cash Distributions Incentive Distribution, Distribution Per Unit Managing Member or General Partner, Subsequent Distribution Amount Other Ownership Interests, Units Outstanding Other Ownership Interests [Abstract] Distributions Made to Members or Limited Partners [Abstract] Warrants and Rights Note Disclosure [Abstract] Sale of Stock, Nature of Operations Subsidiary or Equity Method Investee, Cumulative Number of Shares Issued for All Transactions Impact of Restatement on Opening Retained Earnings, before Tax Targeted or Tracking Stock, Business Activity Income Deposit Securities, Forward-Looking Cash Flows Partners' Capital Notes [Abstract] Shares held in Employee Stock Option Plan, Suspense Shares Retained Earnings, Effective Date of New Retained Earnings Account Established after Readjustment Retained Earnings, Correction of Error, Net of Tax Retained Earnings, Correction of Error, Net of Tax, Total Retained Earnings, Cumulative Effect of Change in Accounting Principle, Net of Tax Retained Earnings, Cumulative Effect of Change in Accounting Principle, Net of Tax, Total Restatement of Prior Year Income, Net of Tax Restatement of Prior Year Income, Net of Tax, Total Treasury Stock, Value, Acquired, Cost Method Preferred Stock, Including Additional Paid in Capital, Net of Discount Preferred Stock, Including Additional Paid in Capital, Net of Discount, Total Common Stock, Including Additional Paid in Capital, Net of Discount Common Stock, Including Additional Paid in Capital, Net of Discount, Total Common Stock, Share Subscribed but Unissued, Subscriptions Receivable Preferred Stock, Shares Subscribed but Unissued Retained Earnings, after Adoption of New Accounting Principle Limited Partners' Cumulative Cash Distributions Preferred Units, Cumulative Net Income Other Ownership Interests, Cumulative Net Income General Partners' Capital Account, Distribution Amount Preferred Units, Issued Auction Market Preferred Securities, Dividend, Paid from Earnings and Capital Auction Market Preferred Securities, Dividend, Paid from Earnings and Capital, Total Other Comprehensive Income (Loss), Net of Tax [Abstract] Convertible Preferred Stock, Shares Issued upon Conversion Unit Distribution [Member] Partners' Capital, Distributions Policies Amount Available for Dividend Distribution without Prior Approval from Regulatory Agency Employee Stock [Member] Dividend Payments Restrictions Schedule, Statutory Capital and Surplus Stockholders' Equity Note, Subscriptions Receivable 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Assets Acquired, Goodwill, and Liabilities Assumed, Net Business Combination, Contingent Consideration Arrangements, Range of Outcomes, Value, High Business Combination, Indemnification Assets, Range of Outcomes, Value, High Business Combination, Recognized Identifiable Assets Acquired, Goodwill, and Liabilities Assumed, Less Noncontrolling Interest, Total Business Combination, Recognized Identifiable Assets Acquired, Goodwill, and Liabilities Assumed, Less Noncontrolling Interest Partnership Interest [Member] Leveraged Buyout, Continuing Ownership Interest by Continuing Stockholders Schedule of Business Acquisitions by Acquisition, Contingent Consideration [Text Block] Bankruptcy Claims, Date by which Contracts Must be Rejected by Debtor Debtor-in-Possession Financing, Amount Arranged Bankruptcy Proceedings, Entities Included in Bankruptcy Filing Reorganization Items, Description of (Gain) Loss on Rejection of Leases and Other Contracts, Net Liabilities Subject to Compromise 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Liability, Valuation Technique Business Combination, Assets and Liabilities Arising from Contingencies [Abstract] Business Combination, Contingent Consideration Arrangements, Range of Outcomes, Maximum Unlimited Business Combination, Indemnification Assets, Range of Outcomes, Maximum Unlimited Leveraged Buyout, Percentage of Purchase Price Allocated to Assets and Liabilities Acquired at Carryover Basis Leveraged Buyout Transaction Disclosure [Text Block] Bankruptcy Claims, Description of Material Contracts Assumed or Assigned Debtor-in-Possession Financing, Amendments to Arrangement, Increase (Decrease) in Amount Arranged Bankruptcy Proceedings, Description of Proceedings Reorganization Items, Description of Retiree Related Charges Fresh-Start Adjustment, Increase (Decrease), Deferred Income Tax Assets, Current Fresh-Start Adjustment, Increase (Decrease), Deferred Income Tax Liabilities, Current Fresh-Start Adjustment, Increase (Decrease), Goodwill Fresh-Start Adjustment, Increase (Decrease), Other Property and Equipment Fresh-Start Adjustment, Increase (Decrease), Preferred and Common Stock Held in Treasury Postconfirmation [Abstract] Liabilities Subject to Compromise, Asbestos Obligations Liabilities Subject to Compromise, Increase (Decrease) in Other Liabilities Plan of Reorganization, Date Plan is Effective Postconfirmation, Deferred Income Tax Assets, Current Postconfirmation, Deferred Income Tax Liabilities, Current Postconfirmation, Goodwill Postconfirmation, Other Property and Equipment Postconfirmation, Preferred and Common Stock Held in Treasury Preconfirmation, Deferred Income Tax Assets, Current Preconfirmation, Deferred Income Tax Liabilities, Current Preconfirmation, Goodwill Preconfirmation, Other Property and Equipment Preconfirmation, Preferred and Common Stock Held in Treasury Debtor Reorganization Items, Employee Related Charges Liabilities Subject to Compromise, Description of Employee Related Accruals Bankruptcy Claims, Amount of Claims Expunged by Bankruptcy Court Reorganization Items Disclosures [Abstract] Number of Credit Risk Derivatives Held Derivative Instruments Not Designated as Hedging Instruments, Liability, at Fair Value Derivative, Hedge Designation Foreign Currency Cash Flow Hedge Derivative at Fair Value, Net [Abstract] Description of Location of Gain (Loss) on Foreign Currency Derivative Instruments Not Designated as Hedging Instruments in Financial Statements Types of Items Hedged by Foreign Currency Derivatives Foreign Currency Derivatives at Fair Value, Net [Abstract] Notional Amount of Net Investment Hedging Instruments, Total [Abstract] Unrealized Gain (Loss) on Interest Rate Cash Flow Hedges, Pretax, Accumulated Other Comprehensive Income Gain (Loss) on Interest Rate Derivative Instruments Not Designated as Hedging Instruments Number of Interest Rate Derivatives Held Increase (Decrease) in Fair Value of Hedged Item in Interest Rate Fair Value Hedge Nonmonetary Notional Amount of Price Risk Cash Flow Hedge Derivatives Nonmonetary Notional Amount of Price Risk Derivative Instruments Not Designated as Hedging Instruments Number of Price Risk Derivatives Held Price Risk Fair Value Hedge Derivative, at Fair Value, Net [Abstract] Derivative, Credit Risk Related Contingent Features [Abstract] Cash Flow Hedge Gain (Loss) Reclassified to Revenue, Net [Abstract] Gain (Loss) from Hedged Firm Commitment Not Qualifying as Foreign Currency Fair Value Hedge, Net Embedded Derivative, Gain (Loss) on Embedded Derivative, Net [Abstract] Credit Derivative, Unlimited Exposure Debt [Member] Description of Discontinuation of Interest Rate Fair Value Hedge Description of Discontinuation of Price Risk Fair Value Hedge Other [Member] Cost of Sales [Member] Credit [Member] Loans Held-for-sale, Fair Value Disclosure Convertible Debt, Fair Value Disclosures Loans Held-for-sale, Fair Value Disclosure, Methodology Convertible Debt, Fair Value Disclosure, Methodology Loans Held-for-sale, Fair Value 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(Decrease), Total Fair Value, Measurement with Unobservable Inputs Reconciliation, Recurring Basis, Liability, Period Increase (Decrease) Fair Value, Measurement with Unobservable Inputs Reconciliation, Recurring Basis, Liability, Period Increase (Decrease), Total Fair Value, Assets Measured on Recurring Basis, Change in Unrealized Gain (Loss) Included in Other Income Fair Value, Liabilities Measured on Recurring Basis, Change in Unrealized Gain (Loss) Included in Other Income Investment in Physical Commodities, Fair Value Disclosure Fair Value, Option, Changes in Instrument Specific Credit Risk, Gain (Loss) Qualitative Disclosures [Abstract] Fair Value, Option, Events Triggering Election, Effect on Earnings Fair Value, Option, Disclosures Related to Election, Items Existing at Effective Date, Equity Method Investments Fair Value, Option, Disclosures Related to Election, Items Existing at Effective Date, Deposits Commitments to Extend Credit [Member] Investment in Federal Home Loan Bank Stock, Fair Value Disclosure Investment in Federal Home Loan Bank Stock, Fair Value Disclosure, Methodology Investment in Federal Home Loan Bank Stock, Fair Value Disclosure, Significant Assumptions Fair Value, Concentration of Risk, Market Risk Management, Value at Risk During Year [Member] Equity Method Investments [Member] Federal Funds Purchased and Securities Sold under Agreements to Repurchase [Member] Fair Value, Assets Measured on Nonrecurring Basis, Valuation Techniques, Investment in Physical Commodities Fair Value, Assets Measured on Nonrecurring Basis, Unobservable Inputs, Description and Development, Investment in Physical Commodities Fair Value, Concentration of Risk [Text Block] Accumulated Other Comprehensive Income (Loss), Foreign Currency Translation Adjustment, Net of Tax, Ending Balance Derivatives used in Net Investment Hedge, Net of Tax, Ending Balance Translation Adjustment Functional to Reporting Currency, Net of Tax, Ending Balance Translation Adjustment Functional to Reporting Currency, Net of Tax Exchange of Product Held-for-sale for Similar Product [Member] Related Party Transaction, Terms and Manner of Settlement Co-venturer [Member] Assumption for Fair Value of Assets or Liabilities that relate to Transferor's Continuing Involvement, Other Key Assumption Rate or Value Fair Value Assumption, Date of Securitization or Asset-backed Financing Arrangement, Transferor's Continuing Involvement, Servicing Assets or Liabilities, Other Key Assumption Value Ancillary Fee Income Generated by Servicing Financial Assets, Description of Where Reported on Statement of Income Cash Flows Between Securitization or Asset-backed Financing Arrangement Special Purpose Entity (SPE) and Transferor, Servicing Advances Sensitivity Analysis of Fair Value of Interests Continued to be Held by Transferor, Servicing Assets or Liabilities, Impact of 10 Percent Adverse Change in Discount Rate Disclosure of Servicing Assets Subsequently Amortized [Abstract] Servicing Asset at Amortized Value, Other than Temporary Impairments Valuation Allowance for Impairment of Recognized Servicing Assets, Balance, Ending Balance Valuation Allowance for Impairment of Recognized Servicing Assets, Balance Servicing Asset at Fair Value, Other Changes that Affect Balance Servicing Liability at Fair Value, Other Changes that Affect Balance Servicing Liability at Amortized Value, Other-than-temporary impairments Effect of Change in Reinvestment Rate of Return Estimate Qualitative and Quantitative Information, Assets or Liabilities for Transferor's Continuing Involvement in Securitization or Asset-backed Financing Arrangement, Third Party Commitments Subsequent Event, Pro Forma Impact Repurchase of Equity [Member] Product Recall [Member] Commitments to Complete Contracts in Process Inventory Amount, Unpriced Change Orders for Long-term Contracts or Programs Inventory for Long-term Contracts or Programs [Abstract] Equity Issuance, Noncash Considerations Details Indication that Entity was in Development Stage in Prior Years Malpractice Insurance, Maximum Coverage Per Incident Malpractice Loss Contingency, Period Increase (Decrease) Malpractice Loss Contingency, Period Increase (Decrease), Total Malpractice Loss Contingency, Letters of Credit and Surety Bonds Health Care Trust Fund, Administrative Expense Malpractice Loss Contingency, Subsequent Event [Abstract] NGL Reserves Not Clearly Attributable to Leasehold Interests Oil and Gas Delivery Commitments and Contracts, Term Proved Reserve Quantities of Oil and Gas Applicable to Long-term Supply Agreements with Governments or Authorities Productive Oil Wells, Number of Wells with Multiple Completions, Net Increase Due to Purchases of Minerals in Place Results of Operations, Depreciation, Depletion and Amortization, and Valuation Provisions Capitalized Costs, Unproved Properties Proved Developed and Undeveloped Reserves, Production Capitalized Exploratory Well Costs, Ending Balance Capitalized Costs Relating to Oil and Gas Producing Activities Disclosure [Text Block] Real Estate Owned, Valuation Allowance, Component Time Sharing Transactions, Allowance for Uncollectible Accounts, Ending Balance Time Sharing Transactions, Allowance for Uncollectible Accounts on Receivables Sold with Recourse, Ending Balance Time Sharing Transactions, Allowance for Uncollectible Accounts on Receivables Sold with Recourse Real Estate Inventory, Capitalized Interest Costs Real Estate Inventory, Capitalized Interest Costs, Ending Balance Time Sharing Transactions, Seller's Policies with Respect to Meeting Criteria for Buyer's Commitment Retail Land Sales, Estimated Cost of Major Improvements Retail Land Sales, Estimated Cost of Major Improvements, Total Time Sharing Transactions, Maturities of Notes Receivable, Future Years Retail Land Sales, Deposit Method, Deposit Received Real Estate Inventory, Capitalized Interest Costs [Roll Forward] Retail Land Sales, Estimated Cost of Major Improvements Disclosures [Abstract] Excise Taxes Collected Long-term Contract for Purchase of Electric Power, Amount of Long-term Debt or Lease Obligation Outstanding Public Utilities, Description of Impact on Leases Due to Regulatory Rate Making Public Utilities, Property, Plant and Equipment, Decommissioning Obligations Survey Charges Amount Amount of Regulatory Costs Not yet Approved Regulated Operating Revenue, Exploration and Production Utilities Operating Expense, Maintenance Public Utilities, Property, Plant and Equipment, Common Public Utilities, Allowance for Funds Used During Construction, Rate Public Utilities, Property, Plant and Equipment, Fuel, Estimated Useful Life Schedule of Jointly Owned Utility Plants [Text Block] Deferred Fuel Costs [Member] Deferred Gain on Early Extinguishment of Debt Amount [Member] Water Distribution [Member] Public Utilities, Inventory, Water [Member] Other Plant in Service [Member] Valuation Allowances and Reserves, Recoveries Allowance for Franchise Notes Receivable [Member] Real Estate and Accumulated Depreciation, Carrying Amount of Land and Buildings and Improvements [Abstract] Real Estate Accumulated Depreciation, Period Increase (Decrease) Real Estate Accumulated Depreciation, Period Increase (Decrease), Total Real Estate, Cost of Real Estate Sold Mortgage Loans on Real Estate, Cost of Mortgages Sold Mortgage Loans on Real Estate, Prior Liens Mortgage Loans on Real Estate, Reserves Investment Owned, at Cost Rights [Member] Fixed Income Funds [Member] Call Options Purchased [Member] Open Option Contracts Written, at Fair Value Investment Sold, Not yet Purchased, Time of Largest Short Position Accounts Payable and Accrued Liabilities [Abstract] (Deprecated 2009-01-31) Successor [Member] Amortization of Deferred Leasing Fees Recycling Operating Costs Facility Membership and Operations Costs Cost of Goods Sold Cost of Goods Sold, Total Brokered Natural Gas Margin Costs Other Direct Costs of Hotels Cost of Services, Licenses and Services Electric Revenue Electric Revenue, Total Financial Services Revenue Financial Services Revenue, Total Taxes, Miscellaneous [Abstract] Interest and Debt Expense Interest and Debt Expense, Total Impairment of Investments Refining and Marketing Revenue General Partner Distributions Facility Membership and Operations Revenue Promotional Allowances Revenue, Environmental Remediation Services Trustee Fees Other Comprehensive Income, Finalization of Pension and Non-Pension Postretirement Plan Valuation, Tax Stock Issued During Period, Value, Employee Stock Purchase Plan Adjustments to Additional Paid in Capital, Reallocation of Noncontrolling Interest Liability for Uncertain Tax Positions, Current Deferred Offering Costs Finite-Lived Franchise Rights, Gross Indefinite-Lived Trade Secrets Total liabilities and stockholders? equity Liabilities and Stockholders' Equity, Total Derivative Instruments and Hedges, Noncurrent [Abstract] Prepaid Taxes Other Short-term Borrowings Other Additional Capital Temporary Equity, Shares Outstanding Assets Held-for-sale, Current [Abstract] Capital Leased Assets, Gross Asset Recovery Damaged Property Costs, Noncurrent Preferred Stock, Shares Outstanding Payments for Fees Payments to Acquire Productive Assets Payments to Acquire Productive Assets, Total Increase (Decrease) in Other Employee Related Liabilities Increase (Decrease) in Deferred Pension Costs Increase (Decrease) in Property and Other Taxes Payable Increase (Decrease) in Deferred Fuel Costs [Abstract] Increase (Decrease) in Contract Receivables, Net Proceeds from (Repayments of) Short-term Debt, Maturing in Three Months or Less, Alternative [Abstract] Increase (Decrease) in Operating Capital Increase (Decrease) in Operating Capital, Total Increase (Decrease) in Accounts Payable Modified Increase (Decrease) in Accounts Payable, Total Increase (Decrease) in Due to Related Parties, Current Increase (Decrease) in Due to Related Parties, Current, Total Increase (Decrease) in Due from Related Parties, Current Increase (Decrease) in Due from Related Parties, Current, Total Proceeds from (Repayments of) Related Party Debt Payments for Repurchase of Other Equity Proceeds from Issuance of Shares under Incentive and Share-based Compensation Plans, Including Stock Options [Abstract] Proceeds from Issuance of Secured Tax Exempt Debt Proceeds from Sale of Other Property, Plant, and Equipment Proceeds from Sale and Collection of Other Receivables [Abstract] Proceeds from Other Short-term Debt Payments to Acquire Other Investments Payments to Explore and Develop Oil and Gas Properties Payments to Acquire Other Receivables Gain (Loss) on Sale of Other Investments Repayments of Assumed Debt Repayments of Other Short-term Debt Proceeds from Decommissioning Fund Payments for (Proceeds from) Nuclear Fuel Payments of Debt Restructuring Costs Partners' Capital Account, Sale of Units [Abstract] Five Year Schedule of Maturities of Debt of Parent Company [Abstract] Capital Leases, Future Minimum Payments Due Capital Leases, Future Minimum Payments Due, Total Capital Leases, Future Minimum Payments Receivable Capital Leases, Future Minimum Payments Receivable, Total Capital Leases, Net Investment in Direct Financing Leases, Accumulated Amortization Operating Leases, Future Minimum Payments Due Operating Leases, Future Minimum Payments Due, Total Operating Leases, Future Minimum Payments Receivable Operating Leases, Future Minimum Payments Receivable, Total Sale Leaseback Transaction, Deferred Gain, Net [Abstract] Minimum Lease Payments, Sale Leaseback Transactions Minimum Lease Payments, Sale Leaseback Transactions, Total Future Minimum Sublease Rentals, Sale Leaseback Transactions Future Minimum Sublease Rentals, Sale Leaseback Transactions, Total Capital Leases, Lessee Balance Sheet, Assets by Major Class, Other Property, Plant, and Equipment Electric Generation Equipment [Member] Other Transportation Equipment [Member] Concentration Risk, Supplier Supplier Concentration Risk [Member] Sales Revenue, Goods, Net [Member] Time Deposits, at Carrying Value Energy Related Inventory, Chemicals Excess of Replacement or Current Costs over Stated LIFO Value Other Inventory, Inventory at off Site Premises Inventory Related Text Goodwill, Period Increase (Decrease) Goodwill, Period Increase (Decrease), Total Indefinite-lived Intangible Assets Indefinite-lived Intangible Assets, Ending Balance Construction Permits [Member] Trade Secrets [Member] Schedule of Acquired Finite-Lived Intangible Assets by Major Class [Text Block] Accounts Payable and Accrued Liabilities, Noncurrent, Total Accounts Payable, Underwriters, Promoters, and Employees (Other than Salaries and Wages) Accrued Professional Fees Other Employee Related Liabilities Due to Related Parties, Total Gas Imbalance Payable, Current Accrued Professional Fees, Current Due to Related Parties, Current, Total Accounts Payable and Accrued Liabilities, Noncurrent [Abstract] Asset Retirement Obligation, Period Increase (Decrease) Asset Retirement Obligation, Period Increase (Decrease), Total Asset Retirement Obligation, Cash Paid to Settle Related Party Fees and Other Arrangements, Limited Liability Company (LLC) or Limited Partnership (LP) [Abstract] Variable Interest Entity (VIE), Size of VIE Maximum Exposure to Loss Cannot be Quantified Qualifying Special Purpose Entity, Terms of Arrangements Comparability of Prior Year Financial Data New Accounting Pronouncement or Change in Accounting Principle, Cumulative Effect of Change on Equity or Net Assets Purchase Price Allocation Adjustments [Member] Floor Brokerage, Policy Loan Commitments, Policy Royalty Trust Distributable Income, Policy Inventory Consigned to Others, Policy Property, Plant and Equipment, Impairment Allowance for Funds Used During Construction, Policy Loans and Leases Receivable, Origination Fees, Discounts or Premiums, and Direct Costs to Acquire Loans Policy Revenue Recognition, Long-term Contracts Revenue Recognition, Loyalty Programs Changes in Franchises Property, Plant and Equipment, Policy [Text Block] Present Value of Future Insurance Profits, Policy Certain Loans Acquired in Transfer Not Accounted for as Debt Securities, Accretable Yield, Transfers to Loans Held-for-sale Certain Loans Acquired in Transfer Not Accounted for as Debt Securities, Acquired During Period, at Acquisition, at Fair Value Certain Loans Acquired in Transfer Not Accounted for as Debt Securities, Not Accounted for Using Income Recognition Model [Abstract] Loans and Leases Receivable, Impaired, Interest Lost on Nonaccrual Loans Loans and Leases Receivable, Related Parties Disclosure [Abstract] Loans and Leases Receivable, Ratio of Nonperforming Loans to All Loans Gain (Loss) on Sale of Accounts Receivable Due from Other Related Parties, Current Due from Other Related Parties, Noncurrent Due from Affiliates Loans Held-for-sale, Other Insurance Settlements Receivable Accounts, Notes, Loans and Financing Receivable [Line Items] Loans Receivable, Net [Abstract] Accrued Income Receivable [Member] Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Accretable Yield, Period Increase (Decrease) Certain Loans Acquired in Transfer Accounted for as Available-for-sale Debt Securities, Accretable Yield, Period Increase (Decrease), Total Certain Loans Acquired in Transfer Accounted for as Debt Securities, Accretable Yield, Period Increase (Decrease) Certain Loans Acquired in Transfer Accounted for as Debt Securities, Accretable Yield, Period Increase (Decrease), Total Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Accretable Yield, Period Increase (Decrease) Certain Loans Acquired in Transfer Accounted for as Held-to-maturity Debt Securities, Accretable Yield, Period Increase (Decrease), Total Available-for-sale Securities, Debt Maturities [Abstract] Held-to-maturity Securities, Sales or Transfers of Investments [Abstract] Auction Rate Securities [Member] Investment Income [Text Block] Swaption [Member] Equity Method Investment, Additional Information Earnest Money Deposits Leveraged Lease Investment Other Assets, Unclassified [Abstract] Tangible Asset Impairment Charges [Abstract] Planned Major Maintenance Activities, Effect of Change on Prior Period Per Share Amounts, Diluted Earnings Per Share Significant Acquisitions and Disposals, Date of Transaction for Acquisition or Disposal Land and Land Improvements [Member] Property, Plant, and Equipment, Additional Disclosures Software Development [Member] Environmental Exit Costs, Reasonably Possible Additional Losses, High Estimate Accrual for Environmental Loss Contingencies, Period Increase (Decrease) Accrual for Environmental Loss Contingencies, Period Increase (Decrease), Total Site Contingency, Loss Inestimable Explanation Accrual for Environmental Loss Contingencies, Gross Accrual for Environmental Loss Contingencies, Gross, Total Restructuring Reserve, Period Increase (Decrease) Restructuring Reserve, Period Increase (Decrease), Total Annual Membership Fees [Member] Loss Contingency, Claims Quantities [Abstract] Loss Contingency, Income Statement Caption Loss Contingency, Allegations Loss Contingency, Settlement Agreement, Report Classification Extended Product Warranty Accrual, Period Increase (Decrease) Extended Product Warranty Accrual, Period Increase (Decrease), Total Product Warranty Accrual, Period Increase (Decrease) Product Warranty Accrual, Period Increase (Decrease), Total Standard Product Warranty Accrual, Period Increase (Decrease) Standard Product Warranty Accrual, Period Increase (Decrease), Total Registration Payment Arrangement, Accrual Carrying Value Recorded Unconditional Purchase Obligation Recorded Unconditional Purchase Obligation, Total Unrecorded Unconditional Purchase Obligation, Balance on Fourth Anniversary Long-term Purchase Commitment, Specified Form of Payment Loss Contingency Accrual , Product Liability, Gross Loss Contingency Accrual , Product Liability, Gross, Total Product Liability Contingency, Loss Inestimable Explanation Registration Payment Arrangements [Abstract] Loss from Catastrophes [Member] Guarantor Obligations, Current Carrying Value Debt, Local Government, [Member] Moody's, A3 Rating [Member] Standard & Poor's, A- Rating [Member] Fitch, A- Rating [Member] Collateralized Credit Card Securities [Member] Debt Instrument, Credit Rating Line of Credit Facility, Priority Participating Mortgage Loans, Unamortized Debt Discount, Amount Short-term Debt, Debt Default [Abstract] Long-term Commercial Paper [Abstract] Debt Instrument, Convertible, Conversion Price Convertible Notes Payable [Member] Convertible Debt [Member] Forward Contract Indexed to Issuer's Equity, Settlement Alternatives, at Fair Value Option Indexed to Issuer's Equity, Settlement Alternatives, at Fair Value Shares Subject to Mandatory Redemption, Settlement Terms, Maximum Amount Other Sundry Liabilities, Current Class of Warrant or Right, Unissued Deferred Long-term Liability Charges Noncontrolling Interest, Explanation of Increase (Decrease) Stockholders' Equity Attributable to Noncontrolling Interest, Ending Balance Redeemable Convertible Preferred Stock, Redemption Price Per Share Redeemable Preferred Stock, Redemption Price Per Share Auction Market Preferred Securities, Stock Series, Per-Share Redemption Amount Capital Units, Deductions from Total Cost to Investors, Explanation General Partners' Capital Account, Total Partners' Capital Partners' Capital, Total Sale of Stock, Price Per Share Subsidiary or Equity Method Investee, Price-Per-Share Targeted or Tracking Stock, Use of Non-Generally Accepted Accounting Principles Measures of Performance Treasury Stock Acquired, Purchase Price Significantly in Excess of Current Market Price Common Stock, Shares Held in Employee Trust Units of Partnership Interest, Changes in Amount Restrictions on Loans and Other Fund Transfers Stockholders' Equity Note, Changes in Capital Structure, Retroactive Impact Deferred Compensation Arrangement with Individual, Distributions Paid Controller [Member] Employee Service Share-based Compensation, Tax Benefit Realized from Exercise of Stock Options Employee Stock Ownership Plan (ESOP), Tax Benefit of Dividends Paid to Plan Share-based Compensation Arrangement by Share-based Payment Award, Number of Shares Authorized Share-based Goods and Nonemployee Services Transaction, Modification of Terms, Description and Terms Deferred Compensation Arrangement with Individual, Fair Value of Shares Issued Employee Stock Ownership Plan (ESOP), Debt Structure, Employer Loan Guarantee Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding, Number, Ending Balance Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding, Number Share-based Compensation Arrangement by Share-based Payment Award, Options, Exercises in Period, Total Intrinsic Value Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Vested in Period, Total Fair Value Share-based Compensation Arrangement by Share-based Payment Award, Options, Vested and Expected to Vest, Exercisable, Aggregate Intrinsic Value Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions, Expected Dividend Rate Share-based Compensation Arrangement by Share-based Payment Award, Shares Issued in Period Defined Benefit Plan, Purchases, Sales, and Settlements [Abstract] Defined Benefit Plan, Amortization of Prior Service Cost (Credit) Defined Benefit Plan, Expected Future Benefit Payments in Five Fiscal Years Thereafter Defined Benefit Plan, Amount of Employer and Related Party Securities Included in Plan Assets Defined Benefit Plan, Amounts Recognized in Other Comprehensive Income [Abstract] Other Contract [Member] Adoption of FAS 158, Employers' Accounting for Defined Benefit Pension and Other Postretirement Plans [Abstract] Defined Benefit Plan, Derivatives Use Supplemental Unemployment Benefits, Other Postemployment Postemployment Liability Not Accrued Professional Fees [Member] Noninterest Expense Printing and Fulfillment [Member] Accretion Expense [Member] Provision for Losses on Operating and or Development Property [Member] Gain (Loss) on Derivatives [Member] Deferred Tax Assets, Tax Deferred Expense [Abstract] Deferred Tax Assets, Tax Deferred Expense, Compensation and Benefits, Compensated Absences Deferred Tax Assets, Tax Deferred Expense, Reserves and Accruals, Contingencies Deferred Tax Liabilities, Other Comprehensive Income Deferred Tax Liabilities, Deferred Expense, Other Capitalized Costs Deferred Taxes, Business Combination, Valuation Allowance, Allocated to Contributed Capital Effective Income Tax Rate Reconciliation, Tax Settlements [Abstract] Effective Income Tax Rate Reconciliation, Deductions Effective Income Tax Rate Reconciliation, Deductions, Total Effective Income Tax Rate Reconciliation, Nondeductible Expense, Research and Development Income Tax Examination, Penalties from Examination Income Tax Effects Allocated Directly to Equity Income Tax Effects Allocated Directly to Equity, Total Income Tax Reconciliation, Tax Contingencies [Abstract] Income Tax Reconciliation, Deductions Income Tax Reconciliation, Deductions, Total Income Tax Reconciliation, Nondeductible Expense, Research and Development Unrecognized Tax Benefits, Decreases Resulting from Settlements with Taxing Authorities Income Tax Reconciliation, Repatriation of Foreign Earnings Foreign Earnings Repatriated under American Jobs Creation Act of 2004 [Abstract] Discontinued Operation, Continuation of Activities with Discontinued Operation after Disposal, Description Disposal Group, Not Discontinued Operation, Disposal Disclosures [Abstract] Disposal Group, Including Discontinued Operation, Other Liabilities Unusual or Infrequent, Tax Effect Earnings Per Share, Diluted, Pro Forma Adjustment Incremental Common Shares Attributable to Equity Unit Purchase Agreements Weighted Average Number of Shares Outstanding, Basic, Total Contingently Issuable Shares [Member] Entity-Wide Disclosure on Geographic Areas, Long-Lived Assets in Entity's Country of Domicile Segment Reporting Information, Assets Segment Reporting Information, Other Assets Reconciliation of Assets from Segment to Consolidated [Abstract] Noncash or Part Noncash Acquisition, Noncash Financial or Equity Instrument Consideration, Due Date, Year Conversion of Stock, Amount Issued Debt Conversion, Original Debt, Issuance Date of Debt, Year Dividends Payable, Date of Record, Day, Month and Year Noncash or Part Noncash Acquisition, Value of Assets Acquired Noncash or Part Noncash Acquisition, Value of Assets Acquired, Total Transfer of Portfolio Loans and Leases to Held-for-sale Schedule of Debt Conversions [Text Block] Business Acquisition, Revenue Reported by Acquired Entity for Last Annual Period Business Acquisition, Pro Forma Earnings Per Share, Basic Business Acquisition, Purchase Price Allocation, Noncurrent Liabilities, Description Business Acquisition, Pro Forma Information [Abstract] Business Acquisition, Cost of Acquired Entity, Purchase Price Business Acquisition, Cost of Acquired Entity, Purchase Price, Total Business Acquisition, Purchase Price Allocation, Current Assets Business Acquisition, Purchase Price Allocation, Current Assets, Total Business Acquisition, Purchase Price Allocation, Deferred Income Taxes, Asset (Liability), Net Business Acquisition, Purchase Price Allocation, Unfavorable Contract Accrual Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Net Business Combination, Recognized Identifiable Assets Acquired and Liabilities Assumed, Net, Total Business Combination, Provisional Information, Initial Accounting Incomplete, Adjustment, Equity Interests Business Combination, Contingent Consideration Arrangements, Change in Range of Outcomes, Contingent Consideration, Liability, Significant Inputs Business Combination, Segment Reporting, Assignment of Goodwill Not Complete Business Combination, Contingent Consideration Arrangements, Change in Amount of Contingent Consideration [Abstract] Leveraged Buyout, Predecessor Basis Adjustment FAS 141R, Elements Incremental to FAS 141 [Abstract] Debtor-in-Possession Financing, Borrowings Outstanding Bankruptcy Proceedings, Description of Creditor Committees Reorganization Items, Description of Pension and Other Postretirement Plans Related Charges Fresh-Start Adjustment, Increase (Decrease), Prepaid and Other Current Assets Fresh-Start Adjustment, Increase (Decrease), Other Current Liabilities Fresh-Start Adjustment, Increase (Decrease), Reorganization Value in Excess of Amounts Allocable to Identifiable Assets Fresh-Start Adjustment, Increase (Decrease), Property under Capital Lease Arrangements Fresh-Start Adjustment, Increase (Decrease), Stockholders' Equity Fresh-Start Adjustment, Increase (Decrease), Stockholders' Equity, Total Liabilities Subject to Compromise, Environmental Contingencies Liabilities Subject to Compromise, Expense (Income) Items Liabilities Subject to Compromise, Expense (Income) Items, Total Plan of Reorganization, Terms [Abstract] Postconfirmation, Prepaid and Other Current Assets Postconfirmation, Other Current Liabilities Postconfirmation, Reorganization Value in Excess of Amounts Allocable to Identifiable Assets Postconfirmation, Property under Capital Lease Arrangements Postconfirmation, Stockholders' Equity Postconfirmation, Stockholders' Equity, Total Preconfirmation, Prepaid and Other Current Assets Preconfirmation, Other Current Liabilities Preconfirmation, Reorganization Value in Excess of Amounts Allocable to Identifiable Assets Preconfirmation, Property under Capital Lease Arrangements Preconfirmation, Stockholders' Equity Preconfirmation, Stockholders' Equity, Total Debtor Reorganization Items, Retiree Related Charges Liabilities Subject to Compromise, Description of Pension and Other Postretirement Obligations Bankruptcy Claims, Number of Claims under Review by Management Fresh-Start Balance Sheet [Abstract] Notional Amount of Credit Risk Derivatives Derivative Instruments Not Designated as Hedging Instruments, Gain (Loss), Net [Abstract] Derivative, Description of Hedged Item Unrealized Gain (Loss) on Foreign Currency Derivatives, Net, before Tax [Abstract] Notional Amount of Foreign Currency Derivative Instruments Not Designated as Hedging Instruments Number of Foreign Currency Derivatives Held Change in Unrealized Gain (Loss) on Foreign Currency Fair Value Hedging Instruments Description of Reclassification of Interest Rate Cash Flow Hedge Gain (Loss) Interest Rate Derivative Instruments Not Designated as Hedging Instruments at Fair Value, Net [Abstract] Types of Items Hedged by Interest Rate Derivatives Interest Rate Fair Value 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Value, Liabilities Measured on Recurring Basis, Mandatorily Redeemable Preferred Stock, Valuation Techniques Sensitivity Analysis of Fair Value of Interests Continued to be Held by Transferor, Servicing Assets or Liabilities, Impact of Other than 10 or 20 Percent Adverse Change in Other Assumption, Percent Schedule of Oil and Gas In Process Activities [Text Block] Public Utilities, Property, Plant and Equipment, Description of Amortization of Present Value of Regulated Asset for Plant Abandonment Allowance for Loans and Leases Receivable [Member] Capital Support Agreement [Member] Nontaxable Municipal Notes [Member] Accrued Employee Benefits (Deprecated 2009-01-31) Fuel Costs Direct Operating Cost, Royalty Expense Advertising Revenue Operating Costs and Expenses Operating Costs and Expenses, Total Finite-Lived Trade Secrets, Gross Self Insurance Reserve Increase (Decrease) in Restricted Cash for Operating Activities Proceeds from Contribution in Aid of Construction Payments of Merger Related Costs, Financing Activities Gain (Loss) on Sale of Other Assets Sale Leaseback Transaction, Related Party Transaction Concentration Risk, Grantor Workforce Subject to Collective Bargaining Arrangements Expiring within One Year [Member] Internet Domain Names [Member] Variable Interest Entity, Nature and Extent of Involvement Revenue Recognition, Policy [Text Block] Contingent Liability Reserve Estimate, Policy Gas, Transmission and Distribution Equipment [Member] Site Contingency, Uncertainties from Joint and Several Liability Product Liability Contingency, Uncertainties from Joint and Several Liability Moody's, Caa2 Rating [Member] Standard & Poor's, CCC Rating [Member] Fitch, CCC Rating [Member] Debt Instrument, Offering Date Line of Credit Facility, Interest Rate Description Preferred Stock, Amount of Preferred Dividends in Arrears Restrictions for Consolidated and Unconsolidated Subsidiaries [Abstract] Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Additional Disclosures [Abstract] Share-based Compensation Arrangement by Share-based Payment Award, Options, Exercisable, Weighted Average Remaining Contractual Term Defined Benefit Plan, Assumed Health Care Cost Trend Rates [Abstract] Loan Processing Fee [Member] Deferred Tax Assets, Investment in Subsidiaries Deferred Tax Liabilities, Deferred Expense [Abstract] Effective Income Tax Rate Reconciliation, Prior Year Income Taxes Debt Conversion, Converted Instrument, Issuance Date, Year Escrow Deposits Related to Property Sales Nondebtor Reorganization Items, Net (Gain) Loss on Settlement of Other Claims Derivative, Maturity Date Fair Value, Liabilities Measured on Recurring Basis, Securities Sold, Not yet Purchased, Valuation Techniques Senior Debt Obligations [Member] Gas Balancing Arrangements [Abstract] Public Utilities, Property, Plant and Equipment, Discount Rate for Present Value of Regulated Asset for Plant Abandonment Allowance for Loan and Lease Losses, Real Estate [Member] Accrued Exchange Fee Rebate (Deprecated 2009-01-31) Direct Communications and Utilities Costs [Abstract] Admissions Revenue Treasury Stock, Value, Retired, Par Value Method Other Finite-Lived Intangible Assets, Gross Litigation Reserve, Noncurrent Payments to Purchase Mortgage Loans Held-for-sale Proceeds from Sale of Other Assets Increase (Decrease) in Other Operating Assets Allowance for Funds Used During Construction, Investing Activities Proceeds from (Payments for) Other Financing Activities Gain (Loss) on Sales of Loans, Net Effect on Other Comprehensive Income (Loss) Due to Change in Measurement Date, Net of Tax Sale Leaseback Transaction, Circumstances Requiring Continuing Involvement Concentration Risk, Contributor Leases, Acquired-in-Place [Member] Variable Interest Entity, Number of Entities with Unavailability of Information Cost of Sales, Policy [Text Block] Reinsurance Accounting Policy Electric Generation, Transmission and Distribution Equipment [Member] Site Contingency, Uncertainties from Insurance Product Liability Contingency, Uncertainties from Insurance Moody's, Caa3 Rating [Member] Standard & Poor's, CCC- Rating [Member] Fitch, CCC- Rating [Member] Debt Instrument, Issuance Date Line of Credit Facility, Frequency of Payment and Payment Terms Preferred Stock, Per Share Amounts of Preferred Dividends in Arrears Share-based Compensation Arrangement by Share-based Payment Award, Fair Value Assumptions and Methodology [Abstract] Share-based Compensation Arrangement by Share-based Payment Award, Options, Exercisable, Intrinsic Value Defined Benefit Plan, Estimated Amount of Plan Participants' Future Benefits Covered by Insurance Contracts Issued by Employer or Related Parties Other Research and Development Expense [Member] Deferred Tax Assets, Equity Method Investments Deferred Tax Liabilities, Goodwill and Intangible Assets [Abstract] Effective Income Tax Rate Reconciliation, Change in Deferred Tax Assets Valuation Allowance Debt Conversion, Converted Instrument, Issuance Date, Month and Year Mortgage Loan Related to Property Sales Reorganization Items Reorganization Items, Total Derivative, Remaining Maturity Public Utilities, Property, Plant and Equipment, Description of Electric Utility Use of Intermediary for Plant Construction Allowance for Uncollectible Customer's Liability for Acceptances [Member] Foreign Government Short-term Debt Securities [Member] Accrued Income Taxes Payable (Deprecated 2009-01-31) Aircraft Rental and Landing Fees Franchise Costs Treasury Stock, Value, Retired, Cost Method Liabilities of Business Transferred under Contractual Arrangement, Current Finite-Lived Intangible Assets, Gross, Total Deferred Rent Receivables, Net, Noncurrent Deposits Assets, Current Payments for Purchase of Securities, Operating Activities Proceeds from Grantors Increase (Decrease) in Operating Assets Increase (Decrease) in Operating Assets, Total Proceeds from Insurance Settlement, Investing Activities Net Cash Provided by (Used in) Financing Activities, Continuing Operations Net Cash Provided by (Used in) Financing Activities, Continuing Operations, Total Sale Leaseback Transaction, Other Information Risks and Uncertainties in Entity's Business Leases, Acquired-in-Place, Market Adjustment [Member] Variable Interest Entity, Reason for Unavailability of Information Selling, General and Administrative Expenses, Policy [Text Block] Insurance Premiums Revenue Recognition, Policy Site Contingency, Time Frame of Disbursements Product Liability Contingency, Time Frame of Disbursements Moody's, Ca Rating [Member] Standard & Poor's, CC Rating [Member] Fitch, CC Rating [Member] Debt Instrument, Maturity Date, Description Line of Credit Facility, Increase (Decrease) for Period, Description Preferred Stock, Redemption Terms Defined Benefit Plan, Significant Transactions Between Employer or Related Parties and Plan During Year Shipping, Handling and Transportation Costs [Member] Effective Income Tax Rate Reconciliation, Other Adjustments Debt Conversion, Converted Instrument, Issuance Date, Day, Month and Year Transfer Mortgage Payable Derivative, Average Remaining Maturity Deposits [Member] Public Utilities, Property, Plant and Equipment, Amount of Interest Incurred on Intermediary Debt for Electric Utility Plant Construction Valuation Allowance, Real Estate Owned [Member] Commodity Index Linked Notes [Member] Accrued Insurance (Deprecated 2009-01-31) Direct Taxes and Licenses Costs Affiliate Costs Revenue from Enrollment and Registration Fees, Excluding Hospitality Enterprises Adjustments to Additional Paid in Capital [Abstract] Assets, Current, Total Payments for Purchase of Other Assets Proceeds from Collaborators Payments to Acquire Management Contract Rights Lease Agreements [Member] Variable Interest Entity, when Entity Involvement Began Shipping and Handling Cost, Policy [Text Block] Revenue Recognition, Premiums Earned, Policy Site Contingency, Time Frame for Recognized Probable Recoveries Product Liability Contingency, Recovery from Third Party of Environmental Remediation Cost Moody's, C Rating [Member] Standard & Poor's, C Rating [Member] Fitch, C Rating [Member] Debt Instrument, Call Feature Line of Credit Facility, Asset Restrictions Preferred Stock, Redemption Price Per Share Defined Benefit Plan, Alternative Method Used to Amortize Prior Service Amounts Floor Brokerage Exchange Clearance Fees [Member] Effect of Illegal Acts on Financial Statements, Disclosure [Member] Deferred Tax Assets, Other Deferred Tax Liabilities, Other Effective Income Tax Rate, Continuing Operations Effective Income Tax Rate, Continuing Operations, Total Debt Conversion, Converted Instrument, Rate Contribution of Property Derivative, Lower Remaining Maturity Range Public Utilities, Property, Plant and Equipment, Interest Rate on Intermediary Debt for Electric Utility Plant Construction Valuation Allowance of Deferred Tax Assets [Member] Sovereign Debt Securities [Member] Accrued Interest Receivable [Member] (Deprecated 2009-01-31) Related Party Costs Membership Dues Revenue, On-going Liabilities, Current, Total Payments for (Proceeds from) Other Investing Activities Variable Interest Entity, Entity Maximum Loss Exposure Advertising Costs, Policy [Text Block] Anticipated Investment Income as Component of Premium Deficiency on Short Duration Contracts, Policy Site Contingency, Names of Other Potentially Responsible Parties Standard & Poor's, D Rating [Member] Fitch, D Rating [Member] Debt Instrument, Convertible, Terms of Conversion Feature Line of Credit Facility, Dividend Restrictions Preferred Stock, Redemption Date Defined Benefit Plan, Alternative Method Used to Amortize Net Gains and Losses Expense Related to Distribution or Servicing and Underwriting Fees [Member] Effect of Illegal Acts on Financial Statements, Amount [Member] Deferred Tax Assets, Gross Deferred Tax Assets, Gross, Total Capital Expenditures Incurred but Not yet Paid Derivative, Higher Remaining Maturity Range Public Utilities, Property, Plant and Equipment, Amount of Construction Work in Process Included in Rate Base Valuation Allowance for Impairment of Recognized Servicing Assets [Member] Federal Home Loan Bank Certificates and Obligations (FHLB) [Member] Accrued Interest Receivable on Investments [Member] (Deprecated 2009-01-31) Direct Operating Costs Direct Operating Costs, Total Cost of Reimbursable Expense Licenses Revenue Amortization of ESOP Award Restricted Cash and Investments, Noncurrent [Abstract] Net Cash Provided by (Used in) Investing Activities, Continuing Operations Net Cash Provided by (Used in) Investing Activities, Continuing Operations, Total Income (Loss) from Equity Method Investments, Net of Dividends or Distributions [Abstract] Media Content [Member] Variable Interest Entity, Activity Between VIE and Entity Compensation Related Costs, Policy [Text Block] Sales Inducements to Contract Holders, Policy Site Contingency, Nature and Terms of Cost Sharing Relationships Debt Instrument, Increase (Decrease) for Period, Description Line of Credit Facility, Revolving Credit Conversion to Term Loan, Status Preferred Stock, Reason why Security is Not Redeemable Defined Benefit Plan, Pension, Method to Determine Vested Benefit Obligation Environmental Remediation Expense [Member] Unsolicited Tender Offer Expenses [Member] Construction in Progress Expenditures Incurred but Not yet Paid Customer Securities for which Entity has Right to Sell or Repledge [Abstract] Reserve for Earn-out Receivable [Member] Federal Home Loan Mortgage Corporation Certificates and Obligations (FHLMC) [Member] Accrued Interest Receivable on Loans [Member] (Deprecated 2009-01-31) Franchise Revenue Liabilities of Business Transferred under Contractual Arrangement, Noncurrent Partners' Capital, Other Noncompete Agreements [Member] Variable Interest Entity, Methodology for Determining Whether Entity is Primary Beneficiary Costs Associated with Exit or Disposal Activities or Restructurings, Policy [Text Block] Short-Duration Contracts Revenue Recognition, Policy Site Contingency, Status of Regulatory Proceedings Debt Instrument, Increase (Decrease) for Period, Net Line of Credit Facility, Revolving Credit Conversion to Term Loan, Description Preferred Stock, Participation Rights Defined Benefit Plan, Description of any Substantive Commitment Used as Basis for Accounting for Benefit Obligation Other Operating Expense [Member] Derivative, Fixed Interest Rate Financial Instruments Owned and Pledged as Collateral [Abstract] Reserve for Cash Discount [Member] Federal Housing Administration Certificates and Obligations (FHA) [Member] Accrued Liabilities (Deprecated 2009-01-31) Production Related Impairments or Charges [Abstract] Clearing Fees Revenue Increase (Decrease) in Partners' Capital Increase (Decrease) in Partners' Capital, Total Operating and Broadcast Rights [Member] Variable Interest Entity, Conclusion to Consolidate Legal Costs, Policy [Text Block] Long-Duration Contracts Revenue Recognition, Policy Site Contingency, Estimated Time Frame to Resolve Contingency Debt Instrument, Sinking Fund Description Preferred Stock, Including Additional Paid in Capital, Net of Discount [Abstract] Defined Benefit Plan, Special or Contractual Termination Benefits During Period [Abstract] Derivative, Average Fixed Interest Rate Reserve for Customer Deductions [Member] Federal National Mortgage Association Certificates and Obligations (FNMA) [Member] Accrued Liabilities [Abstract] (Deprecated 2009-01-31) Cost of Goods and Services Sold Cost of Goods and Services Sold, Total Revenue from Grants Assets, Noncurrent, Total Liabilities, Noncurrent Liabilities, Noncurrent, Total Deferred Income Taxes and Tax Credits [Abstract] Partners' Capital, Ending Balance Order or Production Backlog [Member] Variable Interest Entity, Financial or Other Support Interest Expense, Policy [Text Block] Policyholders' Dividend, Policy Site Contingency, Environmental Remediation Costs Recognized Debt Instrument, Restrictive Covenants Features of Convertible Preferred Stock [Abstract] Defined Benefit Plan, Explanation of Significant Change in Benefit Obligation or Plan Assets Not Apparent from Other Required Disclosures Derivative, Lower Fixed Interest Rate Range Reserve for Environmental Costs [Member] Government National Mortgage Association Certificates and Obligations (GNMA) [Member] Accrued Payroll Taxes (Deprecated 2009-01-31) Revenue Other Manufactured Products Payments for Postemployment Benefits Proceeds from Other Operating Activities Excess Tax Benefit from Share-based Compensation, Operating Activities Partners' Capital Account, Units, Ending Balance Partners' Capital Account, Units Patented Technology [Member] Variable Interest Entity, Qualitative or Quantitative Information Research, Development, and Computer Software, Policy [Text Block] Site Contingency, Recovery from Third Party of Environmental Remediation Cost Debt Instrument, Unused Borrowing Capacity, Description Defined Benefit Plan, Plan Amendment [Abstract] Derivative, Higher Fixed Interest Rate Range Reserve for Off-balance Sheet Activities [Member] Accrued Professional Fees (Deprecated 2009-01-31) Construction Materials Revenue Proceeds from Operating Activities Proceeds from Operating Activities, Total Stock-based expenses Patents [Member] Variable Interest Entity, Commitments by Third Parties Collaborative Arrangement Disclosure [Text Block] Debt Instrument, Convertible, Remaining Discount Amortization Period Defined Benefit Plan, Settlements and Curtailments [Abstract] Derivative, Variable Interest Rate Legal Reserve [Member] Accrued Rent (Deprecated 2009-01-31) Timber Revenue Cumulative Effect of Initial Adoption of New Accounting Principle [Abstract] Payments for Other Operating Activities Adjustment of Warrants Granted for Services Royalty Agreements [Member] Variable Interest Entity, Terms of Arrangements Discontinued Operations, Policy [Text Block] Debt Instrument, Convertible, Carrying Amount of Equity Component Defined Benefit Plan, Amount and Timing of Assets Expected to be Returned to Employer During Following 12 Month Period Derivative, Average Variable Interest Rate Inventory Valuation Reserve [Member] Repurchase Agreements [Member] Accrued Royalties (Deprecated 2009-01-31) Recycling Revenue Payments for Operating Activities Payments for Operating Activities, Total Deferred Purchased Power Costs Service Agreements [Member] Income Tax, Policy [Text Block] Debt Instrument, Convertible, Associated Derivative Transactions, Description Defined Benefit Plan, Measurement Date Derivative, Lower Variable Interest Rate Range Reserve for Impairment of Intangible Assets [Member] Accrued Salaries (Deprecated 2009-01-31) Passenger Revenue Reclassifications of Temporary to Permanent Equity Service Marks [Member] Earnings Per Share, Policy [Text Block] Debt Instrument, Convertible, Interest Expense Defined Benefit Plan, Other Information Derivative, Higher Variable Interest Rate Range Fair Value Option, Other Eligible Items [Member] Warranty Reserves [Member] EuroDollar Certificates of Deposit [Member] Accrued Sales Commission (Deprecated 2009-01-31) Cargo and Freight Revenue Adjustment Plant Capacity Servicing Contracts [Member] Business Combinations and Other Purchase of Business Transactions, Policy [Text Block] Debt Instrument, Convertible, Effective Interest Rate Derivative, Description of Variable Rate Basis Business Restructuring Reserves [Member] Adjustable Rate Loans [Member] Accrued Utilities (Deprecated 2009-01-31) Vehicle Toll Revenue Dividends [Abstract] Storm Damage Provision Standstill Agreements [Member] Foreign Currency Transactions and Translations Policy [Text Block] Debt Instrument, Debt Default [Abstract] Derivative, Basis Spread on Variable Rate Accrued Vacation (Deprecated 2009-01-31) Revenue from Related Parties Dividends, by Type Alternative [Abstract] Lease, Policy [Text Block] Derivative, Average Basis Spread on Variable Rate Loan Participations and Assignments [Member] Accumulated Other Comprehensive Income (Loss), Available-for-sale Securities Adjustment, before Tax (Deprecated 2009-01-31) Other Sales Revenue, Net Treasury Stock Reissued at Lower than Repurchase Price Industry Specific Policies [Abstract] Derivative, Lower Range of Basis Spread on Variable Rate Accumulated Other Comprehensive Income (Loss), before Tax (Deprecated 2009-01-31) Sales Revenue, Net, Total Reclamation and Mine Shutdown Provision Derivative, Higher Range of Basis Spread on Variable Rate Accumulated Other Comprehensive Income (Loss), Benefit Plans Adjustment, before Tax (Deprecated 2009-01-31) Increase in Carrying Amount of Redeemable Preferred Stock Reimbursement from Limited Partnership Investment Derivative, Forward Interest Rate Bank Loan Obligations [Member] Accumulated Other Comprehensive Income (Loss), Cumulative Changes in Net Gain (Loss) from Cash Flow Hedges, Effect before Tax (Deprecated 2009-01-31) Retained Earnings (Accumulated Deficit), Dividend, Per Share, Declared, Common Stock, Parenthetical Disclosure [Abstract] Noncash Contribution Expense Unpatented Technology [Member] Derivative, Average Forward Interest Rate Auction Rate Preferred Securities [Member] Accumulated Other Comprehensive Income (Loss), Foreign Currency Translation Adjustment, before Tax (Deprecated 2009-01-31) Stockholders' Equity, Other Other Noncash Income Use Rights [Member] Derivative, Cap Interest Rate Senior Notes [Member] Accumulated Undistributed Income (Loss) (Deprecated 2009-01-31) Stockholders' Equity, Period Increase (Decrease) Stockholders' Equity, Period Increase (Decrease), Total Other Noncash Expense Derivative, Average Cap Interest Rate Senior Loans [Member] Adjustments for Noncash Items Included in Income (Loss) from Continuing Operations (Deprecated 2009-01-31) Stockholders' Equity, Including Portion Attributable to Noncontrolling Interest, Ending Balance Adjustments, Noncash Items, to Reconcile Net Income (Loss) to Cash Provided by (Used in) Operating Activities, Other Derivative, Floor Interest Rate Adjustments for Noncash Items Included in Income (Loss) from Continuing Operations [Abstract] (Deprecated 2009-01-31) Shares, Issued Shares, Issued, Ending Balance Adjustments, Noncash Items, to Reconcile Net Income (Loss) to Cash Provided by (Used in) Operating Activities, Total Adjustments, Noncash Items, to Reconcile Net Income (Loss) to Cash Provided by (Used in) Operating Activities Derivative, Average Floor Interest Rate Income Notes [Member] Adjustments to Additional Paid in Capital, Debt with Detachable Stock Purchase Warrant Issued (Deprecated 2009-01-31) Common Stock, Shares, Outstanding, Ending Balance Derivative, Swaption Interest Rate Deferrable Notes [Member] Adjustments to Reconcile Income (Loss) to Net Cash Provided by (Used in) Continuing Operations (Deprecated 2009-01-31) Preferred Stock, Shares Outstanding, Ending Balance Derivative, Average Swaption Interest Rate Payment in Kind (PIK) Note [Member] Adjustments to Reconcile Income (Loss) to Net Cash Provided by (Used in) Continuing Operations [Abstract] (Deprecated 2009-01-31) Derivative, Currency Bought Unitranche Debt [Member] Adjustments to Reconcile to Income (Loss) from Continuing Operations Attributable to Parent (Deprecated 2009-01-31) Derivative, Currency Sold Senior Subordinated Notes [Member] Adjustments to Reconcile to Income (Loss) from Continuing Operations Attributable to Parent [Abstract] (Deprecated 2009-01-31) Senior Subordinated Loans [Member] Amortization of Deferred Acquisition Costs (DAC) (Deprecated 2009-01-31) Derivative, Underlying Junior Loans [Member] Antidilutive Shares Outstanding (Deprecated 2009-01-31) Derivative, Underlying Basis Junior Notes [Member] Assets or Liabilities from Transfers of Financial Assets Having No Reasonable Estimate of Fair Value, Carrying Amount (Deprecated 2009-01-31) Derivative, Forward Exchange Rate Available-for-sale Securities, Gross Unrealized Loss (Deprecated 2009-01-31) Derivative, Average Forward Exchange Rate Billed Contract Receivables [Member] (Deprecated 2009-01-31) Derivative, Foreign Currency Option Strike Price Borrowings, Fair Value Disclosure, Methodology (Deprecated 2009-01-31) Derivative, Average Foreign Currency Option Strike Price Borrowings, Fair Value Disclosure, Significant Assumptions (Deprecated 2009-01-31) Derivative, Exchange Rate Cap Brokerage Receivables [Member] (Deprecated 2009-01-31) Derivative, Average Exchange Rate Cap Business Acquisition, Reason for Acquisition (Deprecated 2009-01-31) Derivative, Exchange Rate Floor Capital Leases, Lessee Balance Sheet, Assets by Major Class, Gross (Deprecated 2009-01-31) Derivative, Average Exchange Rate Floor Capitalized Exploratory Well Costs, Additions Pending Determination of Proved Reserves (Deprecated 2009-01-31) Derivative, Forward Price Capitalized Exploratory Well Costs, Charged to Expense (Deprecated 2009-01-31) Derivative, Average Price Risk Option Strike Price Capitalized Exploratory Well Costs, Period Increase (Decrease) (Deprecated 2009-01-31) Derivative, Cap Price Cash and Equivalents, for Bank Presentation [Abstract] (Deprecated 2009-01-31) Derivative, Average Cap Price Cash Dividends (Deprecated 2009-01-31) Derivative, Floor Price Cash Provided by (Used in) Discontinued Operations, Financing Activities (Deprecated 2009-01-31) Derivative, Average Floor Price Cash Provided by (Used in) Discontinued Operations, Investing Activities (Deprecated 2009-01-31) Derivative, Swap Type Cash Provided by (Used in) Discontinued Operations, Operating Activities (Deprecated 2009-01-31) Derivative, Price Risk Option Strike Price Casino Receivables [Member] (Deprecated 2009-01-31) Derivative, Average Forward Price Class of Common Stock [Domain] (Deprecated 2009-01-31) Derivative Instruments Not Designated as Hedging Instruments [Abstract] Class of Common Stock [Line Items] (Deprecated 2009-01-31) Class of Convertible Preferred Stock [Line Items] (Deprecated 2009-01-31) Class of Preferred Stock [Domain] (Deprecated 2009-01-31) Class of Preferred Stock [Line Items] (Deprecated 2009-01-31) Commercial Paper, Current (Deprecated 2009-01-31) Commitments and Contingencies (Deprecated 2009-01-31) Common Stock at Par Value [Member] (Deprecated 2009-01-31) Common Stock Issued, Additional Series, Employee Stock Trust (Deprecated 2009-01-31) Common Stock Issued, Additional Series, Employee Trust, Deferred (Deprecated 2009-01-31) Common Stock Note Disclosure [Abstract] (Deprecated 2009-01-31) Common Stock, Additional Series, Conversion Basis (Deprecated 2009-01-31) Common Stock, Additional Series, Held in Trust (Deprecated 2009-01-31) Common Stock, Additional Series, No Par Value (Deprecated 2009-01-31) Common Stock, Additional Series, Number of Shares, Par Value and Other Disclosures [Abstract] (Deprecated 2009-01-31) Common Stock, Additional Series, Par or Stated Value Per Share (Deprecated 2009-01-31) Common Stock, Additional Series, Shares Authorized (Deprecated 2009-01-31) Common Stock, Additional Series, Shares, Issued (Deprecated 2009-01-31) Common Stock, Additional Series, Shares, Outstanding (Deprecated 2009-01-31) Common Stock, Additional Series, Value (Deprecated 2009-01-31) Common Stock, Additional Series, Value, Outstanding (Deprecated 2009-01-31) Common Stock, Dividend (Deprecated 2009-01-31) Common Stock, Name [Domain] (Deprecated 2009-01-31) Common Stock, Share Subscriptions but Unissued, Value (Deprecated 2009-01-31) Common Stock, Share Subscriptions but Unissued, Value [Abstract] (Deprecated 2009-01-31) Common Stock, Shares Subscribed but Unissued, Value (Deprecated 2009-01-31) Construction Payable (Deprecated 2009-01-31) Contract Holder Receivables [Member] (Deprecated 2009-01-31) Contract Receivable Retainage [Member] (Deprecated 2009-01-31) Contracts Receivable [Member] (Deprecated 2009-01-31) Contractual Maturities, Time Deposits, $100,000 or More (Deprecated 2009-01-31) Convertible Preferred Stock [Domain] (Deprecated 2009-01-31) Convertible Preferred Stock, Amount of Preferred Dividends in Arrears (Deprecated 2009-01-31) Convertible Preferred Stock, Contract Terms (Deprecated 2009-01-31) Convertible Preferred Stock, Dividend Payment Rate, Variable (Deprecated 2009-01-31) Convertible Preferred Stock, Dividend Payment Terms (Deprecated 2009-01-31) Convertible Preferred Stock, Dividend Preference or Restrictions (Deprecated 2009-01-31) Convertible Preferred Stock, Dividend Rate, Percentage or Per-Dollar-Amount (Deprecated 2009-01-31) Convertible Preferred Stock, Liquidation Preference (Deprecated 2009-01-31) Convertible Preferred Stock, Par or Stated Value Per Share (Deprecated 2009-01-31) Convertible Preferred Stock, Per Share Amounts of Preferred Dividends in Arrears (Deprecated 2009-01-31) Convertible Preferred Stock, Redemption Date (Deprecated 2009-01-31) Convertible Preferred Stock, Redemption Price Per Share (Deprecated 2009-01-31) Convertible Preferred Stock, Redemption Terms (Deprecated 2009-01-31) Convertible Preferred Stock, Share Subscriptions (Deprecated 2009-01-31) Convertible Preferred Stock, Shares Authorized (Deprecated 2009-01-31) Convertible Preferred Stock, Shares Issued (Deprecated 2009-01-31) Convertible Preferred Stock, Shares Outstanding (Deprecated 2009-01-31) Convertible Preferred Stock, Shares Subscribed but Unissued (Deprecated 2009-01-31) Convertible Preferred Stock, Shares Subscribed but Unissued, Subscription Receivable (Deprecated 2009-01-31) Convertible Preferred Stock, Shares Subscribed but Unissued, Value (Deprecated 2009-01-31) Convertible Preferred Stock, Voting Rights (Deprecated 2009-01-31) Customer Receivables [Member] (Deprecated 2009-01-31) Customer Securities for which Entity has Right to Sell or Repledge, Securities Type (Deprecated 2009-01-31) Defaults of Short-term and Long-term Debt [Abstract] (Deprecated 2009-01-31) Deferred Compensation Cash-based Arrangements, Liability, Noncurrent (Deprecated 2009-01-31) Deferred Compensation Liability, Noncurrent (Deprecated 2009-01-31) Deferred Compensation Liability, Noncurrent [Abstract] (Deprecated 2009-01-31) Deferred Compensation Share-based Arrangements, Liability, Noncurrent (Deprecated 2009-01-31) Deferred Finance Cost, Amortization Expense (Deprecated 2009-01-31) Defined Benefit Pension Plan, Noncurrent Liabilities (Deprecated 2009-01-31) Defined Benefit Plan, Debt Securities, Target Allocation (Deprecated 2009-01-31) Defined Benefit Plan, Equity Securities, Target Allocation (Deprecated 2009-01-31) Defined Benefit Plan, Noncurrent Assets for Plan Benefits (Deprecated 2009-01-31) Defined Benefit Plan, Other Plan Assets, Target Allocation (Deprecated 2009-01-31) Defined Benefit Plan, Real Estate, Target Allocation (Deprecated 2009-01-31) Depreciation Expense (Deprecated 2009-01-31) Dividends Payable (Deprecated 2009-01-31) Due to Affiliate (Deprecated 2009-01-31) Due to Employees (Deprecated 2009-01-31) Due to Officers or Stockholders (Deprecated 2009-01-31) Due to Other Related Parties, Current (Deprecated 2009-01-31) Due to Related Parties (Deprecated 2009-01-31) Due to Related Parties, Current and Unclassified [Abstract] (Deprecated 2009-01-31) Earnings (Losses) of Noncontrolling Interest and Equity Method Investments (Deprecated 2009-01-31) Employee Stock Options [Member] (Deprecated 2009-01-31) Employee-related Liabilities (Deprecated 2009-01-31) Employee-related Liabilities [Abstract] (Deprecated 2009-01-31) Fair Value, by Balance Sheet Grouping [Abstract] (Deprecated 2009-01-31) Fair Value, Estimate Not Practicable [Abstract] (Deprecated 2009-01-31) Fair Value, Estimate Not Practicable, Noncontrolling Interests (Deprecated 2009-01-31) Fair Value, Option, Disclosures Related to Election, Items Existing at Effective Date, Derivative Financial Instruments, Assets (Deprecated 2009-01-31) Fair Value, Option, Disclosures Related to Election, Items Existing at Effective Date, Derivative Financial Instruments, Liabilities (Deprecated 2009-01-31) Fair Value, Option, Disclosures Related to Election, Items Existing at Effective Date, Noncontrolling Interests (Deprecated 2009-01-31) Fair Value, Option, Disclosures Related to Election, Items Existing at Effective Date, Servicing Rights (Deprecated 2009-01-31) Fair Value, Option, Disclosures Related to Election, Items Existing at Effective Date, Trading Account Assets (Deprecated 2009-01-31) Fair Value, Option, Disclosures Related to Election, Items Existing at Effective Date, Trading Liabilities (Deprecated 2009-01-31) Foreclosure Claims Receivable [Member] (Deprecated 2009-01-31) Fresh Start Balance Sheet, Date of Balance Sheet (Deprecated 2009-01-31) Gas Imbalance Payable (Deprecated 2009-01-31) Gas Purchase Payable (Deprecated 2009-01-31) General Partners' Capital Account, Value [Abstract] (Deprecated 2009-01-31) Hotel 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No authoritative reference available. false false 2 23 false NoRounding UnKnown UnKnown false true XML 9 R4.xml IDEA: Accounting Policies 1.0.0.3 false Accounting Policies false 1 $ false false sharesItemType Standard http://www.xbrl.org/2003/instance shares xbrli 0 USD Standard http://www.xbrl.org/2003/iso4217 USD ISO4217 0 USDperShareItemType Divide http://www.xbrl.org/2003/iso4217 USD ISO4217 http://www.xbrl.org/2003/instance shares 0 3 1 us-gaap_OrganizationConsolidationAndPresentationOfFinancialStatementsDisclosureTextBlock us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false No definition available. false 4 2 us-gaap_BasisOfAccounting us-gaap true na duration string No definition available. false false false false false false false false false 1 false false 0 0 <p>The unaudited interim balance sheet as of June 30, 2009 and statement of operations and cash flows for the periods ended June 30, 2009 and 2008 included herein, have been prepared in accordance with the instructions for Form 10-Q under the Securities Exchange Act of 1934, as amended the &#8220;Exchange Act&#8221;, and Article 10 of Regulation S-X under the Exchange Act. In the opinion of the management, they include all normal recurring adjustments necessary for a fair presentation of the financial statements. Results of operations reported for the interim periods are not necessarily indicative of results for the entire year. Certain information and footnote disclosures normally included in financial statements prepared in accordance with accounting principles generally accepted in the United States have been condensed or omitted pursuant to such rules and regulations relating to interim financial statements. The interim financial information should be read in conj unction with Issuer Direct Corporation&#8217;s the Company&#8217;s 2008 audited financial statements filed on Form 10-K.</p><p>Certain reclassifications have been made to prior period amounts to conform to the current period presentation. All reclassifications have been applied consistently for the periods presented.</p><p>Earnings per Share</p><p>Use of Estimates</p><p>Recent Accounting Pronouncements</p><p>On January 28, 2009, we entered into a settlement and release agreement &#8220;Agreement&#8221; with the holder of the note payable that we issued in March 2007. Pursuant to the terms of the agreement, the holder agreed to accept $35,000 in full payment of principal and interest, which was paid in full on January 28, 2009. We recognized a gain on settlement of debt of approximately $16,900 as of December 31, 2008, when we reduced the carrying value of the debt pursuant to the settlement agreement.</p><p>Note 4: Notes payable &#8211; related party</p><p>As of June 30, 2009 and December 31, 2008, we had three unsecured related party notes payable outstanding, totaling $73,525 as follows:</p><p>Note 5: Preferred stock and common stock</p><p>During the six months ended June 30, 2009, we issued 150,000 shares of our common stock to an employee under the terms of an employment agreement, paid $6,750 to repurchase 2,250,000 shares from our former President shortly after his resignation, and issued 20,000 shares of common stock to redeem all obligations pursuant to two shares of preferred stock, as follows:</p><p>In February 2009, we issued 150,000 shares of our common stock in connection with an employment agreement with a former officer of Bassett Press. The fair market value of the shares totaled $25,000, or $0.17 per share, which represents the closing price on the date of the agreement. These shares were issued pursuant to the employment agreement.</ p><p>At June 30, 2009, we had five outstanding shares of Series A Preferred Stock. Although the Certificate of Designation of the rights, preferences and limitations of the Preferred Stock provides for dividends equal to eleven percent 11.0% per year on the liquidation preference of $25,000 per share, we have not declared or accrued such dividends. These shares were issued by our predecessor company and the original documentation which would validate claims thereto is not available, and we are taking steps to retire the series. In April 2009, we issued 20,000 common shares to the holder of two preferred shares, for a value of $100 each, in settlement of the stated value and any potential claims to accumulated dividends thereon. Additionally, under Delaware law, dividends are an obligation only when declared, and the Board has not declared any dividends payable on the Series A Preferred Stock.</p><p>Note 6: Intangible Assets</p><p>Included in intangible assets is $50 ,000 of proprietary software of intellectual property acquired in July 2007, as part of the Basset Press acquisition, At the date of the acquisition and through the year ended December 31, 2008, we assigned an indefinite life to the proprietary software and included such software in our annual evaluation of impairment. During the first quarter of 2009, we reevaluated the useful life of the propriety software and have assigned a remaining estimated useful life of 6 years to such asset.</p><p>Note 7: Concentrations</p><p>For the three- and six-month periods ended June 30, 2009 and 2008, we earned revenues as a percentage of total revenues in the following categories:</p><p>One customer accounted for 43.1% of our operating revenues during the three- month period ended June 30, 2009. The same customer accounted for 42.5% of the operating revenues during the six-month period ended June 30, 2009.</p><p>Note 8: Subsequent Events</p><p>W e issued 100,000 shares of our common stock in July 2009 to a consultant in exchange for certain consulting services, with an estimated fair market value of $10,000, which is equal to the closing price of our common stock on the date of the issuance.</p><p>ITEM 2. MANAGEMENT&#8217;S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS.</p><p>Revenue earned from each of our revenue streams increased in the quarter and six months ending June 30, 2009, as compared to the comparable 2008 periods. Revenues increased substantially in three of our revenue streams fulfillment and distribution, software licensing, and transfer agent services during the fiscal 2009 period as a result of adding larger corporate issuers and mutual funds to our client base. Overall, the number of filers has decreased for the periods ended June 30, 2009, but the volume of services required by each issuer was greater during the 2009 fiscal periods compared to the periods ended June 30, 2008. We believe this trend is a result of the challenges faced by very small issuers who are undercapitalized and unable to sustain operations. We also anticipate that market prices for traditional Edgarization services will continue to decline, eroding market share for smaller financial printers that only offer single sourced solutions. We do not believe this trend will affect our future overall revenue volume.</p><p>Basic EPS excludes dilution and is computed by dividing income loss available to common stockholders by the weighted-average common shares outstanding for the period. Diluted EPS reflects the potential dilution that could occur if securities or other contracts to issue common stock were exercised or converted into common stock or resulted in the issuance of common stock that then shared in the earnings of the entity. Diluted loss per share for the quarter and six months ending June 30, 2009, gives effect to the weighted average of 3,122 and 3,505, respectively, shares issuable upo n conversion of the Company&#8217;s shares of preferred stock 556 common shares for each of the preferred shares that were outstanding during the periods. As the fully diluted loss per share for the comparable 2008 periods was anti-dilutive, no effect was given to the preferred shares for the 2008 periods.</p><p>The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Significant estimates include the allowance for doubtful accounts and the valuation of goodwill and intangible assets. Actual results could differ from those estimates.</p><p>In June 2009, the Financial Accounting Standards Board FASB issued Statement of Financial Accounting Standards SFAS No. 168, The FASB Accounting Standards Codification and the Hierarchy of Generally Accepted Accounting Principles&#8211;a Replacement of FASB Statement No. 162, SFAS 168. SFAS 168 establishes the FASB Accounting Standards Codification Codification as the single source of authoritative generally accepted accounting principles GAAP recognized by the FASB to be applied by nongovernmental entities. Rules and interpretive releases of the SEC under authority of federal securities laws are also sources of authoritative U.S. GAAP for SEC registrants. SFAS 168 is effective for financial statements issued for interim and annual periods ending after September 15, 2009. When effective, the Codification will supersede all existing non-SEC accounting and reporting standards. All other non-grandfathered non-SEC accounting literature not included in the Codification will become non-authoritative. 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_Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; mso-yfti-irow: 1&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 71.16%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;71%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 6pt; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN styl e=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>Note Payable to our Chief Executive Officer in the amount of $25,000 for various obligations the former company was party to, including former legal counsel, former transfer agent and tax obligations with the state of Delaware. The unsecured note carries interest in the amount of 8% per annum and was due on December&#160;31, 2008 or upon completion of a financing agreement totaling $250,000. The note is in default at June&#160;30, 2009, and the holder has the right to demand payment at any time. 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_Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;> ;</SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.06%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>$</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; P ADDING-LEFT: 0in; WIDTH: 10.14%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>23,525</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; PADDING- TOP: 0in&quot; vAlign=bottom width=0%><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: 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style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot ;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 1.06%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P&g t;</TD><SPAN 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style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 2.68%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-boo kmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.06%; PADDING-RIGHT: 0in; BORDER-TOP: 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none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; mso-yfti-irow: 6; mso-yfti-lastrow: yes&quot;><TD style=&quot;PADDING-BOTTOM: 3pt; PADDING-LEFT: 0in; WIDTH: 71.16%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;71%&quot;><P style=&quot; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: 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style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.06%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; 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style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-SIZE: 8pt&quot;><o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P><P style=&quot;TEXT-ALIGN: ce nter; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B><SPAN style=&quot;FONT-SIZE: 8pt&quot;>June&#160;30,<o:p></o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P><P style=&quot;TEXT-ALIGN: center; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B><SPAN style=&quot;FONT-SIZE: 8pt&quot;>2009</SPAN& gt;</B></SPAN></SPAN></SPAN></SPAN><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-SIZE: 8pt&quot;><o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.72%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;> <SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B><o:p>&#160;</o:p></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></S PAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; mso-yfti-irow: 1&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 86.94%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;86%&quot;><P style=&quot;TEXT-INDENT: 31.5pt; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>Outstanding at January&#160;1, 2009</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-boo kmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></ SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 11.24%; PADDING-RIGHT: 0in; PAD DING-TOP: 0in&quot; vAlign=bottom width=&quot;11%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>18,834,717</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.72%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPA N style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc14 0053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; mso-yfti-irow: 2&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 86.94%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;86%&quot;><P style=&quot;TEXT-INDENT: 31.5pt; MARGIN-LEFT: 0.25in; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>Shares issued in settlement of obligation for services rendered in fiscal 2008 </SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=& ;quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bo okmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot ;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 11.24%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;11%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>150,000</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.72%; PADD ING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookma rk: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; mso-yfti-irow: 3&quot;><TD style=&quot;PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 86.94%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;86%&quot;><P style=&quot;TEXT-INDENT: 31.5pt; MARGIN-LEFT: 0.25in; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>Repurchase of shares, subsequently retired</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc1 40054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&a mp;quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></ SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 11.24%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;11%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>2,250,000</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM : white 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.72%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid white .5pt&quot; vAlign=bottom width=0%><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN>< /TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; mso-yfti-irow: 4&quot;><TD style=&quot;PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 86.94%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;86%&quot;><P style=&quot;TEXT-INDENT: 31.5pt; MARGIN-LEFT: 0.25in; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>Shares issued to redeem preferred stock</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&l t;/SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></P></TD>< ;SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; 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div.MsoToc8{mso-style-update:auto;mso-style-noshow:yes;mso-style-next:Normal;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:77.0pt;margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:&quot;Times New Roman&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;color:black;}p.MsoToc9, li.MsoToc9, div.MsoToc9{mso-style-update:auto;mso-style-noshow:yes;mso-style-next:Normal;margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:88.0pt;margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:&quot;Times New Roman&quot;;mso-fareast-font-family:&quot;Times New Roman&quot;;color:black;}p.MsoCommentText, li.MsoCommentText, div.MsoCommentText{mso-style-noshow:yes;mso-style-link:&a mp;quot; Char Char4&quot;;margin:0in;margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:10.0pt;mso-bidi-font-size:12.0pt;font-family:&quot;Times New 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style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2009<o:p></o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD& gt;<SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot; mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER - -RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN> ;</P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SP AN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2008<o:p></o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;> <SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&a mp;quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;> <SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot; mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2009<o:p></o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot ;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN sty le=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: wind owtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2008<o:p></o:p></SPAN></B></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN st yle=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 2&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;42%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;mso-bidi-font-size: 10.0pt&quot;>Compliance and reporting services<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;>& lt;SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot; ><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>& lt;SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _T oc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>25.9%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style= &quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COL OR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&l t;SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>41.2%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-FA MILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;> ;<SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>31.8%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowt ext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi - -font-size: 10.0pt&quot;>&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;C OLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>49.3%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 3&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;42%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot; mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Printing and financial communication<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&qu ot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.24%; PADDING-RIGHT : 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN s tyle=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>24.7%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&am p;quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc1 40456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&am p;quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>37.7%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPA N style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>< /SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><S PAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>23.8%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></ P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc1400532 08&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bo ttom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>32.2%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 4&quot;><TD style=&quot; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;42%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Fulfillment and distribution<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN ></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><S PAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN s tyle=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc1400540 51&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>18.9%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053 208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bot tom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;>& lt;SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>17.8%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140 054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt &quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><S PAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc14 0456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>23.0%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc1 40054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD st yle=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot; ><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>15.4%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _T oc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 5&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;42%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Software licensing< o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style= &quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;m so-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>8.3%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM : 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SP AN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN sty le=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208 &quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>3.3%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN>< ;/SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quo t;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _ Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>6.6%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=& quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN& gt;</SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054 246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>3.1%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 6&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;42%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; cl ass=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Transfer agent services<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-b ookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc1400 53208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN>&l t;/P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>22.2%<o:p></o:p></SPAN></SPAN></SPAN></SP AN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style =&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;m so-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#8212;&#160;&#160;&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WID TH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><S PAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN st yle=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc14005320 8&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>14.8%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN&g t;<P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc14045683 2&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&l t;/SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#8212;&#160;&#160;&#160;<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN st yle=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 7; mso-yfti-lastrow: yes&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 42.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;42%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.75in&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Total<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832& amp;quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _T oc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.24%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN> <P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: black 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: black 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>100.0%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3%; P ADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot;><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc1 40054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bi di-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: black 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.84%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: black 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>100.0%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 3.34%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;3%&quot; noWrap><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;m so-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.6%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><P class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 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10.0pt&quot;>100.0%<o:p></o:p></SPAN></SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR></TBODY></TABLE> <!--EndFragment--></DIV></DIV></BODY></HTML><p>One customer accounted for 11.6% of our operating revenues during the three-month period ended June 30, 2008. A different customer accounted for 9.9 % of our operating revenues during the six-month period ended June 30, 2008.</p><p>The discussion of the financial condition and results of operations of the Company set forth below should be read in conjunction with the consolidated financial statements and related notes thereto included elsewhere in this Form 10-Q. This Form 10-Q contains forward-looking statements that involve risks and uncertainties. The statements contained in this Form 10-Q that are not purely historical are forward-looking statements within the meaning of Section 27a of the Securities Act and Section 21e of the Exchange Act. When used in this Form 10-Q, or in the documents incorporated by reference into this Form 10-Q, the words &#8220;anticipate,&#8221; &#8220;believe,&#8221; &a mp;#8220;estimate,&#8221; &#8220;intend&#8221; and &#8220;expect&#8221; and similar expressions are intended to identify such forward-looking statements. Such forward-looking statements include, without limitation, the statements regarding the Company&#8217;s strategy, future sales, future expenses, future liquidity and capital resources. All forward-looking statements in this Form 10-Q are based upon information available to the Company on the date of this Form 10-Q, and the Company assumes no obligation to update any such forward-looking statements. The Company&#8217;s actual results could differ materially from those discussed in this Form 10-Q. Factors that could cause or contribute to such differences &#8220;Cautionary Statements&#8221; include, but are not limited to, those discussed in Item 1. Business &#8212; &#8220;Risk Factors&#8221; and elsewhere in the Company&#8217;s Annual Report on Form 10-K, which are incorporated by reference herein and in this report. All subsequent written and oral forward-looking statements attributable to the Company, or persons acting on the Company&#8217;s behalf, are expressly qualified in their entirety by the Cautionary Statements.</p><p>Compliance and reporting service revenue increased 6.8% and 7.3% in the three and six months ended June 30, 2009, respectively, as compared to the same periods in fiscal 2008. The increase is reflective of an increase in the volume of services pages converted, etc processed for our issuers, but is offset by lower unit prices for the same conversion services. The lower prices are a result of competitive price pressure in the market on these services.</p><p>Allowance for Doubtful Accounts</p><p>Income Taxes</p><p>The adoption of other recently issued accounting pronouncements did not have a material effect on our financial position or results from operations. We do not expect recently issued accounting pronouncements that are not yet e ffective will have a material effect on our financial position or results of operations upon adoption.</p><p>At June 30, 2009, three customers accounted for 44.9% 19.3%, 14.9%, and 10.7% of our total accounts receivable. As of December 31, 2008, two customers comprised 55.3% 41.0% and 14.3% of our total accounts receivable.</p><p>Overview</p><p>Printing and financial communication revenue increased 11.5% and 22.9% in the three and six months ended June 30, 2009, respectively, as compared to the same periods in fiscal 2008. The increase is a result of adding larger corporate issuers and mutual funds with significant communication requirements to their client base, as well as an increase in mergers and transactions that require shareholder communications disclosure and voting. We believe that the financial services sector will continue to react to changing economic conditions, and we expect that transaction type work will continue to result in large amounts of materials proc essed, fulfilled and mailed.</p><p>We provide an allowance for doubtful accounts, which is based upon a review of outstanding receivables as well as historical collection information. Credit is granted to most customers on an unsecured basis. In determining the amount of the allowance, management is required to make certain estimates and assumptions. During the three months and six months ended June 30, 2009, we recorded bad debt expense totaling $16,158 and $26,963, and permanently wrote off $25,141 of amounts previously reserved, net of recoveries. Accordingly, our allowance for doubtful accounts increased slightly from $43,764 at December 31, 2008 to $45,586 at June 30, 2009. There was no change in our allowance for doubtful accounts from December 31, 2007 to June 30, 2008.</p><p>We follow an asset and liability approach to financial accounting and reporting for income taxes. Deferred income tax assets and liabilities are computed for differences between the financial statement and tax bases of assets and liabilities that will result in future taxable or deductible amounts based on enacted tax laws and rates applicable to the periods in which the differences are expected to affect taxable income. Valuation allowances are established, when necessary, to reduce deferred income tax assets to the amounts expected to be realized.</p><p>Note 3: Notes payable - other</p><p>We do not believe we had any financial instruments that could have potentially subjected us to significant concentrations of credit risk. A portion of our revenues are paid at the beginning of the month via credit card or in advance by check, the remaining accounts receivable amounts are generally due within 30 days, none of which is collateralized.</p><p>Issuer Direct Corporation Issuer Direct Corporation and its business are hereinafter collectively referred to as &#8220;Issuer Direct,&#8221; the &#8220;Company,&#8221; &#8220;We&#8221; or &#8220;Ou r&#8221; unless otherwise noted, was formed in February 2006 as My Edgar Inc; a full-service provider of financial print and related compliance communications both online and in print. We acquired Edgarization, LLC and Basset Press in March and July 2007, respectively. In December 2007, we became publicly traded through a reverse merger transaction with Docucon Incorporated, a Delaware company. In December 2007, we changed our name to Issuer Direct Corporation.</p><p>Fulfillment and distribution revenue increased 80.3% and 148.7% in the three and six months ended June 30, 2009, respectively, as compared to the same periods in fiscal 2008. The increase was principally a result of adding new customers as well as our adoption of the common industry practice of charging a processing fee for every shareholder record in a fulfillment project. We verify, and correct to the extent possible, shareholder information to the U.S. postal system records, and as a result, the number of mailed pieces for a s ingle issuer&#8217;s communication has increased, and at times, the increase has been fairly significant. Additionally, postal rates increased during fiscal 2009, and we increased our prices accordingly. These factors, combined with the addition of larger corporate issuers to our client base and transactional work, as discussed in the preceding paragraph, resulted in the increase in the fiscal 2009 periods as compared to the fiscal 2008 periods.</p><p>At the end of each interim period, we estimate the effective tax rate we expect to be applicable for the full fiscal year and this rate is applied to our results for the interim year to date period. Based upon our evaluation of possible future events and transactions, expected changes to our valuation allowance and utilization of our net operating loss carryforwards, we currently estimate our effective rate for the 2009 fiscal year will be 0%.</p><p>As of June 30, 2009 and December 31, 2008, we had unsecured notes payable outstandin g totaling $25,000 and $64,828, respectively, as follows:</p><p>Our mission is to alleviate the complexity of maintaining compliance and as a shareholder communication company; we are dedicated to assisting our corporate issuers in an ever-changing regulatory environment and to comply with the myriad of rules imposed by regulatory bodies. The majority of our business involves the distribution of content either electronically or paper to governing bodies and shareholders alike through our integrated back office systems and service platform.</p><p>Fluctuations in market conditions typically cause communications to shareholders to rise, both in print or e-delivery. We have experienced equal increases in demand for our core services when market conditions worsen or improve. Significant downward market changes cause further disclosures and communications, increasing the demand for many of our core services such as shareholder mailings and press releases. Significant upward market changes r esult in a greater number of registration statements, prospectuses and communication, including news wire services.</p><p>Our policy regarding the classification of interest and penalties is to classify them as income tax expense in the Company&#8217;s financial statements, if applicable.</p><HTML xmlns=&quot;http://www.w3.org/TR/REC-html40&quot; xmlns:v = &quot;urn:schemas-microsoft-com:vml&quot; xmlns:o = &quot;urn:schemas-microsoft-com:office:office&quot; xmlns:w = &quot;urn:schemas-microsoft-com:office:word&quot; xmlns:dt = &quot;uuid:C2F41010-65B3-11d1-A29F-00AA00C14882&quot; xmlns:st1 = &quot;urn:schemas-microsoft-com:office:smarttags&quot;><HEAD><TITLE></TITLE><LINK rel=File-List href=&quot;ISDR10Q2_files/filelist.xml&quot;><LINK rel=Edit-Time-Data href=&quot;ISDR10Q2_files/editdata.mso&quot;><STYLE>v\:* {behavior:url#default#VML;}o\:* {behavior:url#default#VML;}w\:* {behavio r:url#default#VML;}.shape 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_Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid white .5pt&quot; vAlign=bottom width=0%><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;> <SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; mso-yfti-irow: 4&quot;><TD style=&quot;PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 71.16%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;71%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc 140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>Less current portion</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 2.68%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quo t;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 1.06%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style= &quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 10.14%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class =MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>25,000</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: white 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid white .5pt&quot; vAlign=bottom width=0%><P style=&quot;mso-paginatio n: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 2.68%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align =right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.06%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&qu ot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.14%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&am p;quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>64,828</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: white 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 1.5pt; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; BORDER-TOP: medium n one; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid white .5pt&quot; vAlign=bottom width=0%><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; mso-yfti-irow: 5; mso-yfti-lastrow: yes&quot;><TD style=&qu ot;PADDING-BOTTOM: 3pt; PADDING-LEFT: 0in; WIDTH: 71.16%; 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_Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 3pt; PADDING-LEFT: 0in; WIDTH: 1. 06%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>$</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 2.25pt double; BORDER-LEFT : medium none; PADDING-BOTTOM: 3pt; PADDING-LEFT: 0in; WIDTH: 10.14%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#8212;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SP AN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: white 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 3pt; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid white .5pt&quot; vAlign=bottom width=0%><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc 140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;PADDING-BOTTOM: 3pt; PADDING-LEFT: 0in; WIDTH: 2.68%; PADDING-RIGHT: 0in; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN ></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.06%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>$</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark : _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: windowtext 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.14%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right; mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal align=right><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#8212;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot; ><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN><TD style=&quot;BORDER-BOTTOM: white 2.25pt double; BORDER-LEFT: medium none; PADDING-BOTTOM: 3pt; PADDING-LEFT: 0in; WIDTH: 0.54%; PADDING-RIGHT: 0in; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid white .5pt&quot; vAlign=bottom width=0%><P style=&quot;mso-pagination: none; mso-layout-grid-align: none&quot; class=MsoNormal><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=&quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;>&#160;</SPAN></SPAN></SPAN></SPAN></P></TD><SPAN style=&quot;mso-bookmark: _Toc140456832&quot;><SPAN style=& ;quot;mso-bookmark: _Toc140054246&quot;><SPAN style=&quot;mso-bookmark: _Toc140054051&quot;><SPAN style=&quot;mso-bookmark: _Toc140053208&quot;></SPAN></SPAN></SPAN></SPAN></TR></TBODY></TABLE></DIV><!--EndFragment--></DIV></BODY></HTML><p>We continue to focus on both the organic growth of our revenue streams as well as evaluating potential acquisitions that would complement our core business operations and accelerate our overall mission of providing a complete solution for all corporate issuers.</p><p>Software licensing revenues increased by 326.1% and 254.9% in the in the three and six months ended June 30, 2009, respectively, as compared to the same periods in fiscal 2008. The increase is a result of our e-proxy technology and notice and access delivery platform. In order to sustain this level of growth, we plan to continue to commercialize our software technologies into all of our revenue streams, including financial reporting, and print and communication in the remaining half of fiscal 2009.</p><p>Fair Value Measurements</p><p>Revenue Streams</p><p>Revenue generated from transfer agent services totaled $169,706 and $183,756, or 22.2% and 24.0% in the three-and six-month periods ended June 30, 2009. This revenue was generated principally from relatively few single engagements such as solicitation and shareholder voting campaigns. Although we anticipate that revenues generated from transfer agent services will continue to grow during fiscal 2009, services such as solicitation are cyclical and heavily tied to the proxy season that is traditionally in the first half of a fiscal year. As transfer agent services carry higher margins than our other service offerings, we will continue to devote significant efforts to promote these services to our customer base.</p><p>On January 1, 2008 we adopted SFAS No. 157, Fair Value Measurements, for finan cial assets and liabilities. SFAS 157 applies to reported balances that are required or permitted to be measured at fair value under an existing accounting pronouncement. SFAS 157 emphasizes that fair value is a market-based measurement, not an entity-specific measurement. Therefore, a fair value measurement should be determined based on the assumptions that market participants would use in pricing the asset or liability and establishes a fair value hierarchy. The fair value hierarchy consists of three levels of inputs that may be used to measure fair value:</p><p>The Company&#8217;s core businesses operates within the financial compliance sector, including but not limited to financial reporting, print and production, proxy tabulation and solicitation as well as transfer agent functions. These services are designed to offer issuers a comprehensive set of solutions for communicating their messages to their audiences. Our product and service offerings are summarized below:</p><p>Dur ing the three and six months ended June 30, 2009, one customer accounted for 43.1% and 42.5% of our operating revenues, respectively. One customer accounted for 11.6% of our operating revenues during the three-month period ended June 30, 2008. A different customer accounted for 9.9 % of our operating revenues during the six-month period ended June 30, 2008.</p><p>As of June 30, 2009 and December 31, 2008, we do not have any accounts that are required to be or that we elected to measure at fair value.</p><p>Compliance and Reporting Services- primarily consists of financial reports and other documents submitted to the Securities and Exchange through the EDGAR/IDEA system, and document typesetting, design &#8211; layout and full production pre-press services for corporate issuers, law firms, funds and resellers. Our services extend beyond traditional Edgarization and into the next generation of dynamic reporting and xBRL conversion.</p><p>Our actual results may differ sub stantially from those anticipated in any forward-looking statements included in this discussion as a result of various factors, including those set forth in &#8220;Risk Factors&#8221; which can be found in our most recent Annual Report on Form 10-K.</p><p>In February 2008, the FASB issued FSP FAS 157-2, Effective Date of FASB Statement 157. FSP FAS 157-2 delayed the effective date of SFAS 157 for all nonfinancial assets and nonfinancial liabilities, except those that are recognized or disclosed at fair value in the financial statements on a recurring basis. For the instruments subject to the effective date delay under FSP FAS 157-2, we adopted the fair value provisions in this first quarter of 2009. Our assets and liabilities that will be subject to FAS 157 during 2009 include our intangible assets, consisting of goodwill, domain names and software, and our long-lived assets. Based on our evaluation of this statement, the adoption of FSP 157-2 did not have a significant impact on the dete rmination or reporting of our financial results.</p><p>Printing and Financial Communications &#8211; continues to gain significant growth quarter over quarter. With the expansion of our digital print management system at the beginning of this fiscal year, we added print-on-demand services to our traditional web press print production capability. We have established a competitive advantage in the market by bundling our short run service offering to issuers who prefer to print what we refer to as &#8216;one-to-many&#8217; of any corporate documents or compliance filing.</p><p>Cost of Revenues and Gross Margin</p><p>We believe that the fair value of our financial instruments, which consist of cash and cash equivalents, accounts receivable, accounts payable, and unsecured notes payable approximate their carrying amounts. The interest rates payable on our notes approximate market rates on similar borrowings at June 30, 2009.</p><p>Direct Transfer &#8 211;As a corporate registrar and trust for issuers, we assist corporate issuers with shareholder management, issuance of shares in both electronic form and through our secure digital system. We provide a certificate-less on demand process, utilizing our secure custom paper. Additionally, corporate issuers can generate certificate requests via our online interface, or choose to use other options and combine our iProxy Direct technology into traditional transfer agent functions. Corporate issuers can then communicate with shareholders in real time by utilizing our back office technologies and services.</p><p>Cost of services consists of direct labor, third party software licensing, print production materials, postage and delivery, and outside services directly related to the delivery of services. Cost of services decreased slightly in the three months ended June 30, 2009, as compared to the same period in fiscal 2008. The decrease was a result of our efforts to control costs and bring efficiencies to our operations, which included reductions in headcount. Additionally, we purchased equipment in fiscal 2009 that has enabled us to reduce the cost of certain printing, production, and fulfillment services. Cost of services increased 15% in the six months ended June 30, 2009, as compared to the same period in fiscal 2008; however, these costs were less than the 66.4% increase in revenue in the comparable periods. Overall, we have successfully reduced our cost of services, but the rate of such reduction will vary from period to period in accordance with periodic variances in the mix of our revenue streams. Our gross margin for the three and six months ended June 30, 2009 increased approximately $328,163 and $431,067, or 197.0% and 133.8%, versus the same periods for 2008.</p><p>Fulfillment and Distribution &#8211; is driven principally by the demand for materials for proxy statements annual and special meetings, shareholder requests, and fluctuations caused by notice and access. The demand f or fulfillment and distributions is seasonal and increases significantly immediately following a period of annual report filings and related disclosures. The season typically begins late in the first quarter and ends in the second quarter of the calendar year.</p><p>Costs related to compliance and reporting service are related principally to direct labor costs and third party vendor costs, which we utilize to manage peak demand periods. We reduced our headcount devoted to these services in fiscal 2009 periods as compared to the 2008 periods, and we realized additional cost efficiencies as we utilized third party services only as needed.</p><p>Software Licensing &#8211; is a vital offering that overlays our entire business. We are able to efficiently manage our corporate issuers&#8217; data, shareholders, communications and compliance requirements from one portal. As our systems continue to evolve to meet the growing needs of compliance and regulatory requirements, we are facil itating access to such management by our issuers by providing licenses to our platform. The majority of our software licensing revenue comes from our proxy technology that includes a voting platform via web, phone, fax and mail; coupled with real-time reporting and e-delivery options.</p><p>Costs related to printing and financial communications fluctuate periodically, and we strive to maintain reasonable margins on for these services. Our costs for fulfillment and distribution increased during fiscal 2009 in accordance with rising postal rates as compared to fiscal 2008, and we pass these increases through to our customers as postal and mail fees for each proxy or mailed item. We expect this trend to continue as postal rates increased during the second quarter of this fiscal year, and that both processing and mail fulfillment charges will rise accordingly. Direct labor costs fluctuate with demand for fulfillment services, as we redeploy fulfillment labor to other areas during periods of weak dema nd.</p><p>Results of Operations</p><p>We incur direct labor costs for software licensing as all development is performed in-house. To date, costs have not been significant, nor do we expect a significant increase in future periods. Costs related to our transfer agent services have been minimal and are generally limited to direct labor and supplies.</p><p>Management evaluates results by analyzing changes in revenue streams; however, gross margin revenue less cost of revenue is not measurable by revenue stream, therefore, we do not evaluate our business by segments.</p><p>Operating Expenses</p><p>Revenues</p><p>General and Administrative Expense</p><p>Total revenue increased $315,000 and $494,000, or 69.9% and 66.4%, respectively, during the three and six months ended June 30, 2009 as compared to the same periods in fiscal 2008. Overall gross margin increased to 64.7% and 60.9% in the fiscal 2009 periods as compared to 37.0% an d 43.3%, respectively, in the fiscal 2008 quarters. The favorable increase in gross margin is principally a result of the addition of higher margin transfer agent and consultative services to our service offerings. The following tables display the change in revenue streams during the comparative quarters.</p><p>General and administrative expenses consist primarily of salaries, insurance, fees for professional services, general corporate expenses and facility and equipment expenses. General and administrative expenses for the three-month period ended June 30, 2009 decreased approximately $265,000 to $139,000 from $404,000, as compared to the same period in fiscal 2008. The higher costs in the 2008 period were principally a result of $250,000 in stock-based compensation expense. General and administrative expenses for the six-month period ended June 30, 2009 decreased approximately $625,000 to $240,000 from $865,000, as compared to the same period in fiscal 2008. The higher costs in the 2008 period were principally a result of $600,000 in stock-based compensation expense in the six-month period. We did not issue stock-based compensation awards in the 2009 periods. Exclusive of stock-based compensation expenses, we have reduced our general and administrative expenses in spite of the growth in operational results that is supported by our general and administrative functions.</p><p>Comparison of results of operations for the three and six months ended June 30, 2009 and 2008</p><p>Sales and Marketing Expenses</p><HTML xmlns=&quot;http://www.w3.org/TR/REC-html40&quot; xmlns:v = &quot;urn:schemas-microsoft-com:vml&quot; xmlns:o = &quot;urn:schemas-microsoft-com:office:office&quot; xmlns:w = &quot;urn:schemas-microsoft-com:office:word&quot; xmlns:dt = &quot;uuid:C2F41010-65B3-11d1-A29F-00AA00C14882&quot; xmlns:st1 = &quot;urn:schemas-microsoft-com:office:smarttags&quot;><HEAD><TITLE></TITLE><LINK rel=File - -List href=&quot;ISDR10Q2_files/filelist.xml&quot;><LINK rel=Edit-Time-Data href=&quot;ISDR10Q2_files/editdata.mso&quot;><STYLE>v\:* {behavior:url#default#VML;}o\:* {behavior:url#default#VML;}w\:* {behavior:url#default#VML;}.shape 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width=&quot;100%&quot;><TBODY><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 0; mso-yfti-firstrow: yes&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;41%& amp;quot; noWrap><P class=MsoNormal><I><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></I></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 26.38%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot; 26%&quot; colSpan=5><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>Three Months Ended<o:p></o:p></SPAN></B></P><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>June&#160;30,<o:p></o:p></SPAN></B></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot; noWrap><P class=MsoNormal><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p ></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 26.4%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;26%&quot; colSpan=5><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>Six Months Ended<o:p></o:p></SPAN></B></P><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>June&#160;30,<o:p></o:p></SPAN></B></P></TD><TD style=&quot;PAD DING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 1&quot;><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;41%&quot; noWrap><P class=MsoNormal><I><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Revenue Streams<o:p></o:p></SPAN></I></P>< ;/TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.16%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&a mp;quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2009<o:p></o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDE R-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD><TD sty le=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2008<o:p></o:p></SPAN></B></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot; noWrap><P class=MsoNormal><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; FO NT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2009<o:p></o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: medium non e; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P style=&quot;TEXT-ALIGN: center&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: windowtext 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: ce nter&quot; class=MsoNormal align=center><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;>2008<o:p></o:p></SPAN></B></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><B style=&quot;mso-bidi-font-weight: normal&quot;><SPAN style=&quot;COLOR: windowtext; FONT-SIZE: 8pt&quot;><o:p>&#160;</o:p></SPAN></B></P></TD></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 2&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;41%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=Mso Normal><SPAN style=&quot;mso-bidi-font-size: 10.0pt&quot;>Compliance and reporting services</SPAN><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.16%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>$<o:p></o:p></SPAN></P></TD><TD style =&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>198,160<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style =&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>$<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>185,610<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160;<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDI NG-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>$<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>394,020<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;&#160;&#160;&#160;&#160 ;<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>$<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>367,074<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN styl e=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 3&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;41%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Printing and financial communication<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></ SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.16%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>189,520<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN styl e=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>169,898<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PA DDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>294,607<o:p></o:p></SPAN></P></TD>< ;TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext ; mso-bidi-font-size: 10.0pt&quot;>239,661<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 4&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;41%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Fulfillment and distribution<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING- BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.16%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt &quot;>144,935<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&am p;quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>80,391<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING- TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>285,039<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD sty le=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>114,614<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 5&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;41%&q uot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Software licensing<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.16%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADD ING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>63,487<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p >&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>14,900<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot; noWrap><P class=MsoNormal><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&qu ot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>80,919<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT : 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>22,800<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 0.22%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=0%><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p>&l t;/SPAN></P></TD></TR><TR style=&quot;PAGE-BREAK-INSIDE: avoid; HEIGHT: 1pt; mso-yfti-irow: 6&quot;><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 41.14%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;41%&quot;><P style=&quot;TEXT-INDENT: -6pt; MARGIN-LEFT: 0.25in&quot; class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>Transfer agent services<o:p></o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.92%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot; ><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.16%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;<o:p></o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><S PAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>169,706<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;<o:p></o:p></SPAN></P></TD>& lt;TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;10%&quot;><P style=&quot;TEXT-ALIGN: right&quot; class=MsoNormal align=right><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#8212;<o:p></o:p></SPAN></P></TD><TD style=&quot;PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 2.94%; PADDING-RIGHT: 0in; HEIGHT: 1pt; PADDING-TOP: 0in&quot; vAlign=bottom width=&quot;2%&quot; noWrap><P class=MsoNormal><SPAN style=&quot;FONT-FAMILY: Arial; COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;><o:p>&#160;</o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 1.18%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; mso-border-bottom-alt: solid windowtext .5pt&quot; vAlign=bottom width=&quot;1%&quot;><P class=MsoNormal><SPAN style=&quot;COLOR: windowtext; mso-bidi-font-size: 10.0pt&quot;>&#160;<o:p></o:p></SPAN></P></TD><TD style=&quot;BORDER-BOTTOM: windowtext 1pt solid; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; WIDTH: 10.56%; PADDING-RIGHT: 0in; HEIGHT: 1pt; BORDER-TOP: medium none; BORDER-RIGHT: medium none; PADDING-TOP: 0in; 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Sales and marketing expenses for the three- and six-month periods ended June 30, 2009 decreased by approximately $35,000 and $31,000, or 31.4% and 19.1%, respectively, as compared to the same periods in fiscal 2008. The higher level of expenses in fiscal 2008 was a result of a stock-based compensation award; we did not issue comparable awards in fiscal 2009. The absence of expense related to stock-based compensation was offset slightly by changes in our incentive compensation program for our sales and marketing team.</p><p>Depreciation and Amortization</p><p>Depreciation and amortization increased 105.6% and 99.1%, or $5,000 and $9,500, during the three- and six- month periods ended June 30, 2009, due to a higher level of amortization of intangible assets in the 20 09 periods and increases to depreciation expense related to purchases of new equipment in the quarter ended June 30, 2009.</p><p>Interest Expense</p><p>Interest expense incurred on our indebtedness is offset by interest income that we earn from past-due accounts receivable. Net interest expense in the three and six month periods ended June 30, 2009, totaled $65 and $1,336, respectively. Net interest income in the three month period ended June 30, 2008, totaled $22,000 which was principally a result of the refund of a one-time financing fee incurred in the first quarter of fiscal 2008, offset by interest expense on indebtedness totaling approximately $3,000. Net interest expense in the six month periods ended June 30, 2008, totaled approximately $5,600. Interest expense in the fiscal 2009 periods decreased as compared to the same periods in fiscal 2008 as a result of the lower levels of indebtedness in the 2009 periods.</p><p>Net Income Loss</p><p>Net income for the three and six months ended June 30, 2009 totaled approximately $269,000 and $362,000, respectively, as compared to a net loss of approximately $333,000 and $721,000 in the respective periods in 2008. The favorable results were principally a result of the higher level of revenue and gross margin and limits put on stock compensation and other expenses in fiscal 2009.</p><p>Liquidity and Capital Resources</p><p>As of June 30, 2009, we had approximately $185,000 in cash and cash equivalents and $261,000 net accounts receivable. Current liabilities at June 30, 2009, totaled $276,000, including accrued payroll liabilities, accounts and notes payable, and accrued expenses. At June 30, 2009, our total assets exceeded our total liabilities by $359,000. In January 2009, we fully repaid one note payable in the amount of $35,000. Subsequent to June 30, 2009, we repaid a note payable in the amount of $25,000 that became due and payable upon its maturity in July 2009. As of June 30, 2009 we ar e in default on a $23,525 note payable to our Chief Executive Officer. Finally, two notes payable totaling $50,000 to related parties will mature upon the completion of equity funding in excess of $1,000,000.</p><p>We manage our cash flow carefully with the intent to meet our obligations from cash generated from operations. However, it is possible that we will have to raise additional funds through the issuance of equity in order to meet our debt obligations. There can be no assurance that cash generated from operations will be sufficient to fund our operating expenses or meet our other obligations, and there is no assurance that debt or equity financing will be available, or if available, that such financing will be upon terms acceptable to us.</p><p>2009 Outlook</p><p>The following statements and certain statements made elsewhere in this document are based upon current expectations. These statements are forward looking and are subject to factors that could cause actual r esults to differ materially from those suggested here, including, without limitation, demand for and acceptance of the Company&#8217;s services, new developments, competition and general economic or market conditions, particularly in the domestic and international capital markets. Our 2009 outlook does not reflect any additional acquisitions we may complete during the period. Refer also to the Cautionary Statement Concerning Forward Looking Statements included in this report.</p><p>We believe that technological advancements - such as the electronic distribution of documents, online distribution and notice and access programs, as well as our unique print-on-demand technology - will impact the markets we serve in 2009 and beyond, and creating a larger demand for our products and services. Looking forward, we are anticipating the possible substitution of traditional printed materials for a more robust electronic delivery and online voting systems. To address these longer term industry concerns, we have spent considerable amounts of time in specific segments of our business, building brands around Notice and Access, through our iProxy Direct systems, coupled with our partnered Issuer Logistics model.</p><p>In the remaining months of fiscal 2009, we will focus on expanding our existing customer base of corporate issuers, as well as acquiring new customers. Overall, the industry remains very cyclical, and, similar to fiscal 2008 revenue patterns, we anticipate that total revenue in the second half of fiscal 2009 will be lower than total revenue in the first half of fiscal 2009. We do, however, expect to see growth in our contract business offerings such as proxy, transfer agent, corporate actions and news wire offerings. These services generate higher margin offerings and tend to be less cyclical in nature. As part of our overall strategy of aligning our service offerings to be a complete solution provider for corporate issuers, during the three months ended June 30, 2009, we conducted a s tudy of the application of Internal Accounting Controls, as defined in Rule 17-Ad-12 and 13, specific to our transfer agent services.</p><p>In July 2009, we retained independent auditing firm Cherry, Bekaert &amp; Holland, L.L.P. to conduct a SAS 70 review of our internal controls. A SAS 70, per the American Institute of Certified Public Accountants&#8217; Statement on Auditing Standards No. 70, provides for a service auditor&apos;s opinion on the fairness of the presentation of a service organization&apos;s description of controls that had been placed in operation and the suitability of the design of the controls to achieve the specified control objectives). The review of these controls enabled us to obtain the necessary approvals from various regulatory agencies for our transfer agent service.</p><p>We chose not to rely upon exceptions that are available to us, specifically exemptions available to small transfer agents regarding recordkeeping and performance standard s required by the SEC. Our election to have such a review performed is part of our strategy to gain competitive advantage and market opportunity. We believe the industry is in need of a fully compliant processing agent that has full regulatory approval, including required insurance coverages, that is able to fairly compete with larger established corporate registrars.</p><p>We believe that our approach to the market will yield to us a competitive advantage even though we operate in a competitive sector. We believe there will be still further consolidation in the financial printing sector through the remainder of 2009, which may result in pricing pressures. However, we believe our bundling of services approach will provide us the opportunity to increase our overall market share.</p><p>Off-Balance Sheet Arrangements</p><p>We have no off-balance sheet arrangements that have or are reasonably likely to have a current or future effect on our financial condition, changes in fina ncial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital resources that is material to stockholders.</p><p>ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURESABOUT MARKET RISK.</p><p>Not applicable</p><p>ITEM 4T. CONTROLS AND PROCEDURES.</p><p>As of the end of the period covered by this quarterly report on Form 10-Q, the Company&#8217;s Chief Executive Officer and Chief Financial Officer conducted an evaluation of the Company&#8217;s disclosure controls and procedures as defined in Rules 13a-15 and 15d-15 of the Securities Exchange Act of 1934. Based upon this evaluation, the Company&#8217;s Chief Executive Officer and Chief Financial Officer concluded that the Company&#8217;s disclosure controls and procedures are effective since its most recent annual report.</p><p>PART II &#8211; OTHER INFORMATION</p><p>ITEM 1. LEGAL PROCEEDINGS.</p><p>From time to time the Company may become party to litigation or other legal proceedings that we consider to be a part of the ordinary course of business. We are not currently involved in any legal proceedings that we believe could reasonably be expected to have a material adverse effect on our business, prospects, financial condition or results of operations.</p><p>ITEM 1A. RISK FACTORS.</p><p>There have been no material changes to our risk factors as previously disclosed in our most recent 10-K filing.</p><p>ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS.</p><p>None.</p><p>ITEM 3. DEFAULTS UPON SENIOR SECURITIES.</p><p>We are in default of the terms of our note payable in the amount of $23,525 to our Chief Executive Officer.</p><p>ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS.</p><p>Not applicable.</p><p>ITEM 5. OTHER INFORMATION.</p> <p>This quarterly report does not include an attestation report of the Company&#8217;s registered public accounting firm regarding internal control over financial reporting. Management&#8217;s report was not subjected to attestation by the Company&#8217;s registered public accounting firm pursuant to temporary rules of the Securities and Exchange Commission that permit the Company to provide only management&#8217;s report in this quarterly report.</p> &#160;&#160;June&#160;30,2009&#160;&#160;December&#160;31,2008&#160;Note Payable to our Chief Executive Officer in the amount of $25,000 for various false false No definition available. 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No authoritative reference available. false 8 5 us-gaap_AccountsReceivableNetCurrent us-gaap true debit instant monetary No definition available. false false false false false false false false false 1 false true 261281 261281 false false 2 false true 165681 165681 false false No definition available. No authoritative reference available. false 9 5 us-gaap_OtherRestrictedAssetsCurrent us-gaap true debit instant monetary No definition available. false false false false false false false false false 1 false true 6242 6242 false false 2 false true 6242 6242 false false No definition available. No authoritative reference available. false 10 5 us-gaap_OtherAssetsCurrent us-gaap true debit instant monetary No definition available. false false false false false false false false false 1 false true 26766 26766 false false 2 false true 2855 2855 false false No definition available. No authoritative reference available. false 11 5 us-gaap_AssetsCurrent us-gaap true debit instant monetary No definition available. false false false false false false false false false 1 false true 479669 479669 false false 2 false true 225145 225145 false false No definition available. No authoritative reference available. false 12 4 us-gaap_AssetsNoncurrentAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false No definition available. false 13 5 us-gaap_FurnitureAndFixturesGross us-gaap true debit instant monetary No definition available. false false false false false false false false false 1 false true 22051 22051 false false 2 false true 15987 15987 false false No definition available. No authoritative reference available. false 14 5 us-gaap_IntangibleAssetsNetExcludingGoodwill us-gaap true debit instant monetary No definition available. false false false false false false false false false 1 false true 134029 134029 false false 2 false true 147695 147695 false false No definition available. No authoritative reference available. false 15 5 us-gaap_OtherAssetsNoncurrent us-gaap true debit instant monetary No definition available. false false false false false false false false false 1 false true 0 0 false false 2 false true 2000 2000 false false No definition available. No authoritative reference available. false 16 4 us-gaap_Assets us-gaap true debit instant monetary No definition available. false false false false false false false false false 1 false true 635749 635749 false false 2 false true 390827 390827 false false No definition available. No authoritative reference available. false 19 5 us-gaap_LiabilitiesCurrentAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false No definition available. false 20 6 us-gaap_AccountsPayableCurrent us-gaap true credit instant monetary No definition available. false false false false false false false false false 1 false true 80255 80255 false false 2 false true 143560 143560 false false No definition available. No authoritative reference available. false 21 6 us-gaap_AccruedLiabilitiesCurrent us-gaap true credit instant monetary No definition available. false false false false false false false false false 1 false true 97663 97663 false false 2 false true 128050 128050 false false No definition available. No authoritative reference available. false 22 6 isdr_NotesPayableRelatedParty isdr false credit instant monetary No definition available. false false false false false false false false false 1 false true 73525 73525 false false 2 false true 73525 73525 false false No definition available. No authoritative reference available. false 23 6 us-gaap_OtherNotesPayableCurrent us-gaap true credit instant monetary No definition available. false false false false false false false false false 1 false true 25000 25000 false false 2 false true 64828 64828 false false No definition available. No authoritative reference available. false 24 5 us-gaap_Liabilities us-gaap true credit instant monetary No definition available. false false false false false false false false false 1 false true 276443 276443 false false 2 false true 409963 409963 false false No definition available. No authoritative reference available. true 26 5 us-gaap_StockholdersEquityAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false No definition available. false 27 6 us-gaap_PreferredStockValue us-gaap true credit instant monetary No definition available. false false false false false false false false false 1 false true 5 5 false false 2 false true 7 7 false false No definition available. No authoritative reference available. false 28 6 us-gaap_CommonStockValue us-gaap true credit instant monetary No definition available. false false false false false false false false false 1 false true 16754 16754 false false 2 false true 18834 18834 false false No definition available. No authoritative reference available. false 29 6 us-gaap_AdditionalPaidInCapitalAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false No definition available. false 30 7 us-gaap_AdditionalPaidInCapital us-gaap true credit instant monetary No definition available. false false false false false false false false false 1 false true 1461338 1461338 false false 2 false true 1441006 1441006 false false No definition available. No authoritative reference available. true 31 6 us-gaap_TreasuryStockValue us-gaap true debit instant monetary No definition available. false false false false false false false false false 1 false true 4236 4236 false false 2 false true 4236 4236 false false No definition available. No authoritative reference available. false 32 6 us-gaap_RetainedEarningsAccumulatedDeficitAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false No definition available. false 33 7 us-gaap_RetainedEarningsAccumulatedDeficit us-gaap true credit instant monetary No definition available. false false false false false false false false false 1 true true -1114555 -1114555 false false 2 true true -1474747 -1474747 false false No definition available. No authoritative reference available. true 35 5 us-gaap_PreferredStockNumberOfSharesParValueAndOtherDisclosuresAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false No definition available. false 36 6 us-gaap_PreferredStockParOrStatedValuePerShare us-gaap true na instant decimal No definition available. false false false false false false false false true 1 true true 1 1 false false 2 true true 1 1 false false No definition available. No authoritative reference available. false 37 5 us-gaap_CommonStockNumberOfSharesParValueAndOtherDisclosuresAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false No definition available. false 38 6 us-gaap_CommonStockParOrStatedValuePerShare us-gaap true na instant decimal No definition available. false false false false false false false false true 1 false false 0 0 false false 2 true true 100000000 100000000 false false No definition available. No authoritative reference available. false 39 6 us-gaap_CommonStockSharesAuthorized us-gaap true na instant shares No definition available. false false false false false false false false false 1 false true 100000000 100000000 false false 2 false false 0 0 false false No definition available. No authoritative reference available. false 40 6 us-gaap_CommonStockSharesIssued us-gaap true na instant shares No definition available. false false false false false false false false false 1 false true 16754717 16754717 false false 2 false true 18834717 18834717 false false No definition available. No authoritative reference available. false 41 5 us-gaap_TreasuryStockNumberOfSharesAndRestrictionDisclosuresAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false No definition available. false 42 6 us-gaap_TreasuryStockShares us-gaap true na instant shares No definition available. false false false false false false false false false 1 false true 4495 4495 false false 2 false true 4495 4495 false false No definition available. No authoritative reference available. false false 2 33 false NoRounding NoRounding UnKnown false true XML 14 R2.xml IDEA: Statement of Income (Including Gross Margin) 1.0.0.3 false Statement of Income (Including Gross Margin) false 1 $ false false sharesItemType Standard http://www.xbrl.org/2003/instance shares xbrli 0 USD Standard http://www.xbrl.org/2003/iso4217 USD ISO4217 0 USDperShareItemType Divide http://www.xbrl.org/2003/iso4217 USD ISO4217 http://www.xbrl.org/2003/instance shares 0 false 2 $ false false sharesItemType Standard http://www.xbrl.org/2003/instance shares xbrli 0 USD Standard http://www.xbrl.org/2003/iso4217 USD ISO4217 0 USDperShareItemType Divide http://www.xbrl.org/2003/iso4217 USD ISO4217 http://www.xbrl.org/2003/instance shares 0 false 3 $ false false sharesItemType Standard http://www.xbrl.org/2003/instance shares xbrli 0 USD Standard http://www.xbrl.org/2003/iso4217 USD ISO4217 0 USDperShareItemType Divide http://www.xbrl.org/2003/iso4217 USD ISO4217 http://www.xbrl.org/2003/instance shares 0 false 4 $ false false sharesItemType Standard http://www.xbrl.org/2003/instance shares xbrli 0 USD Standard http://www.xbrl.org/2003/iso4217 USD ISO4217 0 USDperShareItemType Divide http://www.xbrl.org/2003/iso4217 USD ISO4217 http://www.xbrl.org/2003/instance shares 0 18 16 isdr_ComplianceReportingServices isdr false credit duration monetary No definition available. false false false false false false false false false 1 true true 198160 198160 false false 2 true true 185610 185610 false false 3 true true 394020 394020 false false 4 true true 367074 367074 false false No definition available. No authoritative reference available. false 19 16 isdr_PrintingFinancialCommunication isdr false credit duration monetary No definition available. false false false false false false false false false 1 false true 189520 189520 false false 2 false true 169898 169898 false false 3 false true 294607 294607 false false 4 false true 239661 239661 false false No definition available. No authoritative reference available. false 20 16 isdr_FullfillmentAndDistribution isdr false credit duration monetary No definition available. false false false false false false false false false 1 false true 144935 144935 false false 2 false true 80391 80391 false false 3 false true 285039 285039 false false 4 false true 114614 114614 false false No definition available. No authoritative reference available. false 21 16 isdr_SoftwareLicensing isdr false credit duration monetary No definition available. false false false false false false false false false 1 false true 63487 63487 false false 2 false true 14900 14900 false false 3 false true 80919 80919 false false 4 false true 22800 22800 false false No definition available. No authoritative reference available. false 22 16 isdr_TransferAgentServices isdr false credit duration monetary No definition available. false false false false false false false false false 1 false true 169706 169706 false false 2 false true 0 0 false false 3 false true 183756 183756 false false 4 false true 0 0 false false No definition available. No authoritative reference available. false 25 14 us-gaap_CostOfServicesAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false 3 false false 0 0 false false 4 false false 0 0 false false No definition available. false 26 15 us-gaap_CostOfServices us-gaap true debit duration monetary No definition available. false false false false false false false false false 1 false true 271041 271041 false false 2 false true 284195 284195 false false 3 false true 485041 485041 false false 4 false true 421917 421917 false false No definition available. No authoritative reference available. true 29 13 us-gaap_DepreciationDepletionAndAmortizationNonproductionAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false 3 false false 0 0 false false 4 false false 0 0 false false No definition available. false 30 14 us-gaap_DepreciationAndAmortization us-gaap true debit duration monetary No definition available. false false false false false false false false false 1 false true 9932 9932 false false 2 false true 4831 4831 false false 3 false true 19264 19264 false false 4 false true 9674 9674 false false No definition available. No authoritative reference available. true 32 13 us-gaap_SellingAndMarketingExpenseAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false 3 false false 0 0 false false 4 false false 0 0 false false No definition available. false 33 14 us-gaap_SellingAndMarketingExpense us-gaap true debit duration monetary No definition available. false false false false false false false false false 1 false true 77391 77391 false false 2 false true 112768 112768 false false 3 false true 132381 132381 false false 4 false true 163543 163543 false false No definition available. No authoritative reference available. true 34 13 us-gaap_GeneralAndAdministrativeExpenseAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false 3 false false 0 0 false false 4 false false 0 0 false false No definition available. false 35 14 us-gaap_GeneralAndAdministrativeExpense us-gaap true debit duration monetary No definition available. false false false false false false false false false 1 false true 138527 138527 false false 2 false true 403881 403881 false false 3 false true 240125 240125 false false 4 false true 864756 864756 false false No definition available. No authoritative reference available. true 37 11 us-gaap_InterestExpenseAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false 3 false false 0 0 false false 4 false false 0 0 false false No definition available. false 38 12 us-gaap_InterestExpenseOther us-gaap true debit duration monetary No definition available. false false false false false false false false false 1 false true 65 65 false false 2 false true -22051 -22051 false false 3 false true 1336 1336 false false 4 false true 5624 5624 false false No definition available. No authoritative reference available. false 39 6 us-gaap_ProfitLoss us-gaap true credit duration monetary No definition available. false false false false false false false false false 1 true true 268852 268852 false false 2 true true -332826 -332826 false false 3 true true 360194 360194 false false 4 true true -721365 -721365 false false No definition available. No authoritative reference available. true 43 6 us-gaap_IncomeLossBeforeExtraordinaryItemsAndCumulativeEffectOfChangeInAccountingPrinciplePerBasicShareAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false 3 false false 0 0 false false 4 false false 0 0 false false No definition available. false 44 7 us-gaap_IncomeLossFromContinuingOperationsPerBasicShare us-gaap true na duration decimal No definition available. false false false false false false false false true 1 true true 0.02 0.02 false false 2 true true -0.02 -0.02 false false 3 true true 0.02 0.02 false false 4 true true -0.04 -0.04 false false No definition available. No authoritative reference available. false 45 4 us-gaap_EarningsPerShareBasicOtherDisclosuresAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false 3 false false 0 0 false false 4 false false 0 0 false false No definition available. false 46 5 us-gaap_IncomeLossFromContinuingOperationsPerBasicShare us-gaap true na duration decimal No definition available. false false false false false false false false true 1 true true 0.02 0.02 false false 2 true true -0.02 -0.02 false false 3 true true 0.02 0.02 false false 4 true true -0.04 -0.04 false false No definition available. No authoritative reference available. false 47 5 us-gaap_WeightedAverageNumberOfSharesOutstandingBasic us-gaap true na duration shares No definition available. false false false false false false false false false 1 false true 16748783 16748783 false false 2 false true 17243658 17243658 false false 3 false true 16187857 16187857 false false 4 false true 17028250 17028250 false false No definition available. No authoritative reference available. false 50 6 us-gaap_IncomeLossBeforeExtraordinaryItemsAndCumulativeEffectOfChangeInAccountingPrinciplePerDilutedShareAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false 3 false false 0 0 false false 4 false false 0 0 false false No definition available. false 51 7 us-gaap_IncomeLossFromContinuingOperationsPerDilutedShare us-gaap true na duration decimal No definition available. false false false false false false false false true 1 true true 0.02 0.02 false false 2 true true -0.02 -0.02 false false 3 true true 0.02 0.02 false false 4 true true -0.04 -0.04 false false No definition available. No authoritative reference available. false 52 4 us-gaap_EarningsPerShareDilutedOtherDisclosuresAbstract us-gaap true na duration string No definition available. false false false false false true false false false 1 false false 0 0 false false 2 false false 0 0 false false 3 false false 0 0 false false 4 false false 0 0 false false No definition available. false 53 5 us-gaap_WeightedAverageNumberOfDilutedSharesOutstanding us-gaap true na duration shares No definition available. false false false false false false false false false 1 false false 0 0 false false 2 false true 17243658 17243658 false false 3 false false 0 0 false false 4 false true 17028250 17028250 false false No definition available. No authoritative reference available. false false 4 25 false NoRounding NoRounding UnKnown false true XML 15 FilingSummary.xml IDEA: XBRL DOCUMENT 1.0.0.3 true Sheet 004000 - Statement - Statement of Financial Position, Consolidated Statement of Financial Position, Consolidated R1.xml false Sheet 024000 - Statement - Statement of Income (Including Gross Margin) Statement of Income (Including Gross Margin) R2.xml false Sheet 052200 - Statement - Statement of Cash Flows Statement of Cash Flows R3.xml false Sheet 090000 - Disclosure - Accounting Policies Accounting Policies R4.xml false Sheet 095200 - Document - Document Information Document Information R5.xml false Sheet 095400 - Document - Entity Information Entity Information R6.xml false Book All Reports All Reports 1 6 0 0 3 76 false false from-2008-04-01-to-2008-06-30.0 15 from-2008-01-01-to-2008-06-30.0 27 as-of-2008-12-31.0 23 from-2009-01-01-to-2009-06-30.0 26 as-of-2009-06-30.0 25 from-2009-04-01-to-2009-06-30.0 37 true true EXCEL 16 Financial_Report.xls IDEA: XBRL DOCUMENT begin 644 Financial_Report.xls MT,\1X*&Q&N$`````````````````````/@`#`/[_"0`&```````````````! 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