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Note 44 - Administration Costs - Other Administrative Expenses (Details) - EUR (€)
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Classes Of Employee Benefits Expense      
Technology And Systems € 1,216,000,000 € 1,133,000,000 € 1,018,000,000
CommunicationExpense 218,000,000 235,000,000 269,000,000
Advertising Expense 317,000,000 336,000,000 352,000,000
Property Fixtures And Materials 552,000,000 982,000,000 1,033,000,000
Of Which Rent Expenses [1] 106,000,000 552,000,000 581,000,000
Taxes Other Than Income Tax 401,000,000 417,000,000 456,000,000
Other Expense By Nature 1,258,000,000 1,271,000,000 1,412,000,000
Total Administrative Expense € 3,963,000,000 € 4,374,000,000 € 4,541,000,000
[1]

(*) The change is mainly due to the implementation of IFRS 16 on January 1, 2019 (see Note 2.1).