GOODWILL AND INTANGIBLE ASSETS (Tables)

12 Months Ended

Dec. 31, 2013

In millions of dollars
Balance at December 31, 2011	$	25,413
Foreign exchange translation	294
Smaller acquisitions/divestitures, purchase accounting adjustments and other	(21		)
Discontinued operations	(13		)
Balance at December 31, 2012	$	25,673
Foreign exchange translation	(577		)
Smaller acquisitions/divestitures, purchase accounting adjustments and other	(25		)
Sale of Brazil Credicard	(62		)
Balance at December 31, 2013	$	25,009

Changes in Goodwill by segment

In millions of dollars	Global Consumer Banking			Institutional Clients Group			Citi Holdings			Corporate/Other		Total
Balance at December 31, 2011	$	10,236		$	10,737		$	4,440		$	—	$	25,413
Goodwill acquired during 2012	$	—		$	—		$	—		$	—	$	—
Goodwill disposed of during 2012	—			—			(8		)	—		(8		)
Other (1)	20			244			4			—		268
Intersegment transfers in/(out) (2)	4,283			—			(4,283		)	—		—
Balance at December 31, 2012	$	14,539		$	10,981		$	153		$	—	$	25,673
Goodwill acquired during 2013	$	—		$	—		$	—		$	—	$	—
Goodwill disposed of during 2013 (3)	(82		)	—			—			—		(82		)
Other (1)	(472		)	(113		)	3			—		(582		)
Balance at December 31, 2013	$	13,985		$	10,868		$	156		$	—	$	25,009

(1) Other changes in Goodwill primarily reflect foreign exchange effects on non-dollar-denominated goodwill and purchase accounting adjustments.

(2) Primarily includes the transfer of the substantial majority of the Citi retail services business from Citi Holdings—Local Consumer Lending to Citicorp—North America Regional Consumer Banking during the first quarter of 2012.

(3) Primarily related to the Sale of Brazil Credicard. See Note 2 to the Consolidated Financial Statements.

Goodwill by reporting units

In millions of dollars Reporting Unit	Fair Value as a % of allocated book value		Goodwill
North America Regional Consumer Banking	183	%	$	6,785
EMEA Regional Consumer Banking	159		355
Asia Regional Consumer Banking	251		5,067
Latin America Regional Consumer Banking	244		1,778
Securities and Banking	147		9,270
Transaction Services	717		1,598
Latin America Retirement Services(1)	224		42
Citi Holdings—Cards(2)	170		114
Citi Holdings—Other	—		—

(1) Latin America Retirement Services: fair value as a percentage of allocated book value reflects the reorganization under the new reporting unit structure as of July 1, 2013. This reporting unit was formerly known as Brokerage Asset Management.

(2) Citi Holdings—Cards: this reporting unit was formerly known as Local Consumer Lending—Cards.

Components of intangible assets

	December 31, 2013						December 31, 2012
In millions of dollars	Gross carrying amount		Accumulated amortization		Net carrying amount		Gross carrying amount		Accumulated amortization		Net carrying amount
Purchased credit card relationships	$	7,552	$	6,006	$	1,546	$	7,632	$	5,726	$	1,906
Core deposit intangibles	1,255		1,052		203		1,315		1,019		296
Other customer relationships	675		389		286		767		380		387
Present value of future profits	238		146		92		239		135		104
Indefinite-lived intangible assets	323		—		323		487		—		487
Other(1)	5,073		2,467		2,606		4,764		2,247		2,517
Intangible assets (excluding MSRs)	$	15,116	$	10,060	$	5,056	$	15,204	$	9,507	$	5,697
Mortgage servicing rights (MSRs)	2,718		—		2,718		1,942		—		1,942
Total intangible assets	$	17,834	$	10,060	$	7,774	$	17,146	$	9,507	$	7,639

(1) Includes contract-related intangible assets.

Changes in intangible assets

In millions of dollars	Net carrying amount at December 31, 2012		Acquisitions/ divestitures			Amortization			Impairments			FX and other (1)			Net carrying amount at December 31, 2013

Purchased credit card relationships	$	1,906	$	22		$	(377	)	$	(4	)	$	(1	)	$	1,546
Core deposit intangibles	296		—			(72		)	(21		)	—			203
Other customer relationships	387					(36		)	—			(65		)	286
Present value of future profits	104		—			(12		)	—			—			92
Indefinite-lived intangible assets	487		(162		)	—			—			(2		)	323
Other	2,517		431			(311		)	—			(31		)	2,606
Intangible assets (excluding MSRs)	$	5,697	$	291		$	(808	)	$	(25	)	$	(99	)	$	5,056
Mortgage servicing rights (MSRs) (2)	1,942														2,718
Total intangible assets	$	7,639													$	7,774

(1) Includes foreign exchange translation and purchase accounting adjustments.

(2) See Note 22 to the Consolidated Financial Statements for the roll-forward of MSRs.