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LOANS - Consumer Loans, Delinquencies and Non-Accrual Details (Details) - USD ($)
$ in Millions
 3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Dec. 31, 2023
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income $ 674,578   $ 689,362
Unallocated portfolio layer cumulative basis adjustments (113)   93
Held at fair value 8,854   7,594
Reversal of accrued interest 400 $ 200  
Consumer loans      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 381,759   389,197
Non-accrual loans for which there is no ACLL 143   159
Non-accrual loans for which there is an ACLL 1,138   1,156
Total non-accrual 1,281   1,315
90 days  past due and accruing 2,760   2,674
Total excluding portfolio layer cumulative basis adjustments 381,833    
Unallocated portfolio layer cumulative basis adjustments (74)    
Held at fair value 303   313
Unearned income 828   802
Accrued interest receivable 1,000   1,000
Consumer loans | Classifiably managed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 27,135   29,209
Consumer loans | Current      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income     382,466
Total excluding portfolio layer cumulative basis adjustments 375,162    
Consumer loans | 30–89 days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income     3,259
Total excluding portfolio layer cumulative basis adjustments 3,132    
Consumer loans | 90+ days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income     3,233
Total excluding portfolio layer cumulative basis adjustments 3,310    
Consumer loans | Past Due | Government-guaranteed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income     239
Total excluding portfolio layer cumulative basis adjustments 229    
Consumer loans | In North America offices      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 306,803   313,158
Non-accrual loans for which there is no ACLL 143   159
Non-accrual loans for which there is an ACLL 583   569
Total non-accrual 726   728
90 days  past due and accruing 2,689   2,586
Consumer loans | In North America offices | Current      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 300,812   307,127
Consumer loans | In North America offices | 30–89 days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 2,776   2,895
Consumer loans | In North America offices | 90+ days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 2,986   2,897
Consumer loans | In North America offices | 90+ days past due | Personal Banking and Wealth Management [Member]      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 27,100   29,200
Consumer loans | In North America offices | Past Due | Government-guaranteed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 229   239
Consumer loans | In offices outside North America      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 75,030   76,039
Non-accrual loans for which there is no ACLL 0   0
Non-accrual loans for which there is an ACLL 555   587
Total non-accrual 555   587
90 days  past due and accruing 71   88
Consumer loans | In offices outside North America | Classifiably managed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 17,128   17,007
Consumer loans | In offices outside North America | Current      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 74,350   75,339
Consumer loans | In offices outside North America | 30–89 days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 356   364
Consumer loans | In offices outside North America | 90+ days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 324   336
Consumer loans | In offices outside North America | 90+ days past due | Personal Banking and Wealth Management [Member]      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 17,100   17,000
Consumer loans | In offices outside North America | Past Due | Government-guaranteed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 0   0
Consumer loans | Residential mortgages      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 110,592   108,711
Held at fair value 303   313
Consumer loans | Residential mortgages | Classifiably managed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 0   0
Consumer loans | Residential mortgages | In North America offices      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 110,592   108,711
Non-accrual loans for which there is no ACLL 116   105
Non-accrual loans for which there is an ACLL 385   384
Total non-accrual 501   489
90 days  past due and accruing 122   120
Mortgage loans in process of foreclosure 100   100
Consumer loans | Residential mortgages | In North America offices | Current      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 109,664   107,720
Consumer loans | Residential mortgages | In North America offices | 30–89 days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 414   462
Consumer loans | Residential mortgages | In North America offices | 30–89 days past due | Government-guaranteed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 100    
Consumer loans | Residential mortgages | In North America offices | 90+ days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 286   294
Consumer loans | Residential mortgages | In North America offices | 90+ days past due | Government-guaranteed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income     100
Consumer loans | Residential mortgages | In North America offices | Past Due | Government-guaranteed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 228   235
Consumer loans | Residential mortgages | In offices outside North America      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 25,926   26,426
Non-accrual loans for which there is no ACLL 0   0
Non-accrual loans for which there is an ACLL 246   243
Total non-accrual 246   243
90 days  past due and accruing 0   0
Mortgage loans in process of foreclosure 0   0
Consumer loans | Residential mortgages | In offices outside North America | Classifiably managed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 0   0
Consumer loans | Residential mortgages | In offices outside North America | Global Wealth Management Business      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 19,500   19,900
Consumer loans | Residential mortgages | In offices outside North America | Current      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 25,802   26,309
Consumer loans | Residential mortgages | In offices outside North America | 30–89 days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 52   48
Consumer loans | Residential mortgages | In offices outside North America | 90+ days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 72   69
Consumer loans | Residential mortgages | In offices outside North America | Past Due | Government-guaranteed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 0   0
Consumer loans | Home equity loans      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 3,439   3,592
Consumer loans | Home equity loans | Classifiably managed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 0   0
Consumer loans | Home equity loans | In North America offices      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 3,439   3,592
Non-accrual loans for which there is no ACLL 22   48
Non-accrual loans for which there is an ACLL 146   126
Total non-accrual 168   174
90 days  past due and accruing 0   0
Home equity loans in process of foreclosure 0   0
Consumer loans | Home equity loans | In North America offices | Current      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 3,318   3,471
Consumer loans | Home equity loans | In North America offices | 30–89 days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 38   36
Consumer loans | Home equity loans | In North America offices | 90+ days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 83   85
Consumer loans | Home equity loans | In North America offices | Past Due | Government-guaranteed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 0   0
Consumer loans | Credit cards      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 158,238   164,110
Consumer loans | Credit cards | Classifiably managed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 0   0
Consumer loans | Credit cards | In North America offices      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 158,806   164,720
Non-accrual loans for which there is no ACLL 0   0
Non-accrual loans for which there is an ACLL 0   0
Total non-accrual 0   0
90 days  past due and accruing 2,563   2,461
Consumer loans | Credit cards | In North America offices | Current      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 154,047   159,966
Consumer loans | Credit cards | In North America offices | 30–89 days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 2,196   2,293
Consumer loans | Credit cards | In North America offices | 90+ days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 2,563   2,461
Consumer loans | Credit cards | In North America offices | Past Due | Government-guaranteed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 0   0
Consumer loans | Credit cards | In offices outside North America      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 13,942   14,233
Non-accrual loans for which there is no ACLL 0   0
Non-accrual loans for which there is an ACLL 205   211
Total non-accrual 205   211
90 days  past due and accruing 71   88
Consumer loans | Credit cards | In offices outside North America | Classifiably managed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 0   0
Consumer loans | Credit cards | In offices outside North America | Current      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 13,532   13,797
Consumer loans | Credit cards | In offices outside North America | 30–89 days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 195   209
Consumer loans | Credit cards | In offices outside North America | 90+ days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 215   227
Consumer loans | Credit cards | In offices outside North America | Past Due | Government-guaranteed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 0   0
Consumer loans | Personal, small business and other      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 33,095   35,258
Consumer loans | Personal, small business and other | Classifiably managed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 27,135   29,209
Consumer loans | Personal, small business and other | In North America offices      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 33,966   36,135
Non-accrual loans for which there is no ACLL 5   6
Non-accrual loans for which there is an ACLL 52   59
Total non-accrual 57   65
90 days  past due and accruing 4   5
Consumer loans | Personal, small business and other | In North America offices | Global Wealth Management Business      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income $ 29,300   $ 31,600
Consumer loans | Personal, small business and other | In North America offices | Global Wealth Management Business | Internal Investment Grade      
Financing Receivable, Past Due [Line Items]      
Percentage of loans rated investment grade 89.00%   92.00%
Consumer loans | Personal, small business and other | In North America offices | Current      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income $ 33,783   $ 35,970
Consumer loans | Personal, small business and other | In North America offices | 30–89 days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 128   104
Consumer loans | Personal, small business and other | In North America offices | 90+ days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 54   57
Consumer loans | Personal, small business and other | In North America offices | Past Due | Government-guaranteed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 1   4
Consumer loans | Personal, small business and other | In offices outside North America      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 35,162   35,380
Non-accrual loans for which there is no ACLL 0   0
Non-accrual loans for which there is an ACLL 104   133
Total non-accrual 104   133
90 days  past due and accruing 0   0
Consumer loans | Personal, small business and other | In offices outside North America | Classifiably managed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 17,128   $ 17,007
Consumer loans | Personal, small business and other | In offices outside North America | Internal Investment Grade      
Financing Receivable, Past Due [Line Items]      
Percentage of loans rated investment grade     92.00%
Consumer loans | Personal, small business and other | In offices outside North America | Global Wealth Management Business      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income $ 24,700   $ 24,900
Consumer loans | Personal, small business and other | In offices outside North America | Global Wealth Management Business | Classifiably managed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income     $ 17,000
Consumer loans | Personal, small business and other | In offices outside North America | Global Wealth Management Business | Internal Investment Grade      
Financing Receivable, Past Due [Line Items]      
Percentage of loans rated investment grade 67.00%   74.00%
Consumer loans | Personal, small business and other | In offices outside North America | Current      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income $ 35,016   $ 35,233
Consumer loans | Personal, small business and other | In offices outside North America | 30–89 days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 109   107
Consumer loans | Personal, small business and other | In offices outside North America | 90+ days past due      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income 37   40
Consumer loans | Personal, small business and other | In offices outside North America | Past Due | Government-guaranteed      
Financing Receivable, Past Due [Line Items]      
Loans, net of unearned income $ 0   $ 0