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GOODWILL AND INTANGIBLE ASSETS (Tables)
 12 Months Ended
Dec. 31, 2021
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of goodwill
The changes in Goodwill were as follows:

In millions of dollarsInstitutional Clients GroupPersonal Banking and Wealth ManagementLegacy FranchisesTotal
Balance at December 31, 2018$9,093 $10,173 $2,780 $22,046 
Foreign exchange translation389 (158)(151)80 
Balance at December 31, 2019$9,482 $10,015 $2,629 $22,126 
Foreign exchange translation(1)7 30 36 
Balance at December 31, 2020$9,481 $10,022 $2,659 $22,162 
Foreign exchange translation(266)(296)179 (383)
Divestitures(1)
— (9)(471)(480)
Balance at December 31, 2021$9,215 $9,717 $2,367 $21,299 

(1)    Goodwill allocated primarily to the Australia and the Philippines consumer banking businesses, which were reclassified as HFS during 2021. See Note 2 to the Consolidated Financial Statements..
Components of intangible assets, finite-lived
The components of intangible assets were as follows:

 December 31, 2021December 31, 2020
In millions of dollarsGross
carrying
amount		Accumulated
amortization		Net
carrying
amount		Gross
carrying
amount		Accumulated
amortization		Net
carrying
amount
Purchased credit card relationships$5,579 $4,348 $1,231 $5,648 $4,229 $1,419 
Credit card contract-related intangibles(1)
3,912 1,372 2,540 3,929 1,276 2,653 
Core deposit intangibles39 39 — 45 44 1 
Other customer relationships429 305 124 455 314 141 
Present value of future profits31 29 2 32 30 2 
Indefinite-lived intangible assets183 — 183 190 — 190 
Other37 26 11 72 67 5 
Intangible assets (excluding MSRs)$10,210 $6,119 $4,091 $10,371 $5,960 $4,411 
Mortgage servicing rights (MSRs)(2)
404 — 404 336 — 336 
Total intangible assets$10,614 $6,119 $4,495 $10,707 $5,960 $4,747 

(1)     Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% of the aggregate net carrying amount as of December 31, 2021.
(2)    See Note 21 for additional information on Citi’s MSRs,.
Components of intangible assets, indefinite-lived
The components of intangible assets were as follows:

 December 31, 2021December 31, 2020
In millions of dollarsGross
carrying
amount		Accumulated
amortization		Net
carrying
amount		Gross
carrying
amount		Accumulated
amortization		Net
carrying
amount
Purchased credit card relationships$5,579 $4,348 $1,231 $5,648 $4,229 $1,419 
Credit card contract-related intangibles(1)
3,912 1,372 2,540 3,929 1,276 2,653 
Core deposit intangibles39 39 — 45 44 1 
Other customer relationships429 305 124 455 314 141 
Present value of future profits31 29 2 32 30 2 
Indefinite-lived intangible assets183 — 183 190 — 190 
Other37 26 11 72 67 5 
Intangible assets (excluding MSRs)$10,210 $6,119 $4,091 $10,371 $5,960 $4,411 
Mortgage servicing rights (MSRs)(2)
404 — 404 336 — 336 
Total intangible assets$10,614 $6,119 $4,495 $10,707 $5,960 $4,747 

(1)     Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% of the aggregate net carrying amount as of December 31, 2021.
(2)    See Note 21 for additional information on Citi’s MSRs,.
Changes in intangible assets The changes in intangible assets were as follows:
Net carrying
amount at		Acquisitions/Net carrying
amount at
In millions of dollarsDecember 31, 2020renewals/ divestituresAmortizationImpairmentsFX translation and otherDecember 31,
2021
Purchased credit card relationships(1)
$1,419 $(15)$(171)$— $(2)$1,231 
Credit card contract-related intangibles(2)
2,653 29 (140)(1)(1)2,540 
Core deposit intangibles1 — (1)— — — 
Other customer relationships141 20 (24)— (13)124 
Present value of future profits2 — — — — 2 
Indefinite-lived intangible assets190 — — — (7)183 
Other5 29 (24)— 1 11 
Intangible assets (excluding MSRs)$4,411 $63 $(360)$(1)$(22)$4,091 
Mortgage servicing rights (MSRs)(3)
336 404 
Total intangible assets$4,747 $4,495 

(1)Reflects intangibles for the value of cardholder relationships, which are discrete from partner contract-related intangibles, and includes credit card accounts primarily in the Costco, Macy’s and Sears portfolios.
(2)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represent 97% and 96% of the aggregate net carrying amount at December 31, 2021 and 2020, respectively.
(3)See Note 21 for additional information on Citi’s MSRs, including the rollforward from 2020 to 2021.