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LOANS - Consumer Loan Delinquency and Non-Accruals (Details)
$ in Millions
 12 Months Ended
Dec. 31, 2021
USD ($)
payment
category
Dec. 31, 2020
USD ($)
Loans receivable    
Number of loan categories | category 2  
Total loans $ 667,767 $ 675,883
Loans held at fair value $ 6,082 6,854
Open-ended consumer loans    
Loans receivable    
Minimum number of payments made consecutively for the loans to be re-aged | payment 3  
Consumer    
Loans receivable    
Number of days past due, non-accrual status 60 days  
Total loans $ 376,534 386,474
Non-accrual loans for which there is no ACLL 200 210
Non-accrual loans for which there is an ACLL 1,626 2,412
Total non-accrual 1,826 2,622
90 days  past due and accruing 1,335 2,058
Loans held at fair value 12 14
Unearned income related to consumer loans $ 629 692
Consumer | Minimum    
Loans receivable    
Minimum number of payments made consecutively for the loans to be re-aged | payment 1  
Consumer | Maximum    
Loans receivable    
Minimum number of payments made consecutively for the loans to be re-aged | payment 3  
Consumer | Current    
Loans receivable    
Total loans $ 371,731 379,601
Consumer | Past due | Past due government guaranteed    
Loans receivable    
Total loans 432 524
Consumer | 30 to 89 days past due    
Loans receivable    
Total loans 2,480 3,416
Consumer | Equal to greater than 90 days past due    
Loans receivable    
Total loans 1,891 2,933
Consumer | In North America offices    
Loans receivable    
Total loans 263,687 261,490
Non-accrual loans for which there is no ACLL 200 210
Non-accrual loans for which there is an ACLL 850 1,291
Total non-accrual 1,050 1,501
90 days  past due and accruing 1,183 1,682
Consumer | In North America offices | Current    
Loans receivable    
Total loans 259,807 256,450
Consumer | In North America offices | Past due | Past due government guaranteed    
Loans receivable    
Total loans 432 524
Consumer | In North America offices | 30 to 89 days past due    
Loans receivable    
Total loans 1,978 2,455
Consumer | In North America offices | Equal to greater than 90 days past due    
Loans receivable    
Total loans 1,470 2,061
Consumer | In offices outside North America    
Loans receivable    
Total loans 112,847 124,984
Non-accrual loans for which there is no ACLL 0 0
Non-accrual loans for which there is an ACLL 776 1,121
Total non-accrual 776 1,121
90 days  past due and accruing 152 376
Consumer | In offices outside North America | Current    
Loans receivable    
Total loans 111,924 123,151
Consumer | In offices outside North America | Past due | Past due government guaranteed    
Loans receivable    
Total loans 0 0
Consumer | In offices outside North America | 30 to 89 days past due    
Loans receivable    
Total loans 502 961
Consumer | In offices outside North America | Equal to greater than 90 days past due    
Loans receivable    
Total loans $ 421 872
Consumer | Residential first mortgages    
Loans receivable    
Number of days past due, non-accrual status 90 days  
Total loans $ 83,361 83,956
Loans held at fair value 12 14
Consumer | Residential first mortgages | In North America offices    
Loans receivable    
Total loans 83,361 83,956
Non-accrual loans for which there is no ACLL 134 136
Non-accrual loans for which there is an ACLL 558 698
Total non-accrual 692 834
90 days  past due and accruing 282 351
Residential first mortgage loans in process of foreclosure 100 100
Consumer | Residential first mortgages | In North America offices | Current    
Loans receivable    
Total loans 82,234 82,497
Consumer | Residential first mortgages | In North America offices | Past due | Past due government guaranteed    
Loans receivable    
Total loans 394 524
Consumer | Residential first mortgages | In North America offices | 30 to 89 days past due    
Loans receivable    
Total loans 454 554
Consumer | Residential first mortgages | In North America offices | 30 to 89 days past due | Past due government guaranteed    
Loans receivable    
Total loans 100 200
Consumer | Residential first mortgages | In North America offices | Equal to greater than 90 days past due    
Loans receivable    
Total loans 279 381
Consumer | Residential first mortgages | In North America offices | Equal to greater than 90 days past due | Past due government guaranteed    
Loans receivable    
Total loans 300 300
Consumer | Residential first mortgages | In offices outside North America    
Loans receivable    
Total loans 37,889 42,817
Non-accrual loans for which there is no ACLL 0 0
Non-accrual loans for which there is an ACLL 409 488
Total non-accrual 409 488
90 days  past due and accruing 10 0
Consumer | Residential first mortgages | In offices outside North America | Current    
Loans receivable    
Total loans 37,566 42,405
Consumer | Residential first mortgages | In offices outside North America | Past due | Past due government guaranteed    
Loans receivable    
Total loans 0 0
Consumer | Residential first mortgages | In offices outside North America | 30 to 89 days past due    
Loans receivable    
Total loans 165 213
Consumer | Residential first mortgages | In offices outside North America | Equal to greater than 90 days past due    
Loans receivable    
Total loans $ 158 199
Consumer | Home equity loans    
Loans receivable    
Number of days past due, non-accrual status 90 days  
Total loans $ 5,745 7,890
Consumer | Home equity loans | In North America offices    
Loans receivable    
Total loans 5,745 7,890
Non-accrual loans for which there is no ACLL 64 72
Non-accrual loans for which there is an ACLL 221 338
Total non-accrual 285 410
90 days  past due and accruing 0 0
Home equity loans in process of foreclosure 100 100
Consumer | Home equity loans | In North America offices | Current    
Loans receivable    
Total loans 5,546 7,591
Consumer | Home equity loans | In North America offices | Past due | Past due government guaranteed    
Loans receivable    
Total loans 0 0
Consumer | Home equity loans | In North America offices | 30 to 89 days past due    
Loans receivable    
Total loans 43 78
Consumer | Home equity loans | In North America offices | Equal to greater than 90 days past due    
Loans receivable    
Total loans $ 156 221
Consumer | Credit cards    
Loans receivable    
Number of days past due, non-accrual status 180 days  
Total loans $ 133,351 129,813
Consumer | Credit cards | In North America offices    
Loans receivable    
Total loans 133,868 130,385
Non-accrual loans for which there is no ACLL 0 0
Non-accrual loans for which there is an ACLL 0 0
Total non-accrual 0 0
90 days  past due and accruing 871 1,330
Consumer | Credit cards | In North America offices | Current    
Loans receivable    
Total loans 132,050 127,827
Consumer | Credit cards | In North America offices | Past due | Past due government guaranteed    
Loans receivable    
Total loans 0 0
Consumer | Credit cards | In North America offices | 30 to 89 days past due    
Loans receivable    
Total loans 947 1,228
Consumer | Credit cards | In North America offices | Equal to greater than 90 days past due    
Loans receivable    
Total loans 871 1,330
Consumer | Credit cards | In offices outside North America    
Loans receivable    
Total loans 17,808 22,692
Non-accrual loans for which there is no ACLL 0 0
Non-accrual loans for which there is an ACLL 140 386
Total non-accrual 140 386
90 days  past due and accruing 120 324
Consumer | Credit cards | In offices outside North America | Current    
Loans receivable    
Total loans 17,428 21,718
Consumer | Credit cards | In offices outside North America | Past due | Past due government guaranteed    
Loans receivable    
Total loans 0 0
Consumer | Credit cards | In offices outside North America | 30 to 89 days past due    
Loans receivable    
Total loans 192 429
Consumer | Credit cards | In offices outside North America | Equal to greater than 90 days past due    
Loans receivable    
Total loans $ 188 545
Consumer | Personal, small business and other    
Loans receivable    
Number of days past due, non-accrual status 90 days  
Total loans $ 39,806 38,400
Consumer | Personal, small business and other | In North America offices    
Loans receivable    
Total loans 40,713 39,259
Non-accrual loans for which there is no ACLL 2 2
Non-accrual loans for which there is an ACLL 71 255
Total non-accrual 73 257
90 days  past due and accruing 30 1
Consumer | Personal, small business and other | In North America offices | Current    
Loans receivable    
Total loans 39,977 38,535
Consumer | Personal, small business and other | In North America offices | Past due | Past due government guaranteed    
Loans receivable    
Total loans 38 0
Consumer | Personal, small business and other | In North America offices | 30 to 89 days past due    
Loans receivable    
Total loans 534 595
Consumer | Personal, small business and other | In North America offices | Equal to greater than 90 days past due    
Loans receivable    
Total loans 164 129
Consumer | Personal, small business and other | In offices outside North America    
Loans receivable    
Total loans 57,150 59,475
Non-accrual loans for which there is no ACLL 0 0
Non-accrual loans for which there is an ACLL 227 247
Total non-accrual 227 247
90 days  past due and accruing 22 52
Consumer | Personal, small business and other | In offices outside North America | Current    
Loans receivable    
Total loans 56,930 59,028
Consumer | Personal, small business and other | In offices outside North America | Past due | Past due government guaranteed    
Loans receivable    
Total loans 0 0
Consumer | Personal, small business and other | In offices outside North America | 30 to 89 days past due    
Loans receivable    
Total loans 145 319
Consumer | Personal, small business and other | In offices outside North America | Equal to greater than 90 days past due    
Loans receivable    
Total loans $ 75 $ 128
Consumer | Unsecured Revolving Loans    
Loans receivable    
Number of days past due, non-accrual status 180 days  
Consumer | Mortgage loans other than federal housing administration-insured loans    
Loans receivable    
Number of days past due, non-accrual status 60 days