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LOANS - Consumer Loan Delinquency and Non-Accruals (Details)
$ in Millions
 12 Months Ended
Dec. 31, 2021
USD ($)
payment
category
Dec. 31, 2020
USD ($)
Loans receivable    
Number of loan categories | category 2  
Total loans $ 667,767 $ 675,883
Loans held at fair value $ 6,082 6,854
Open-ended consumer loans    
Loans receivable    
Minimum number of payments made consecutively for the loans to be re-aged | payment 3  
Consumer    
Loans receivable    
Number of days past due, non-accrual status 60 days  
Total loans $ 271,236 288,839
Non-accrual loans for which there is no ACLL 199 210
Non-accrual loans for which there is an ACLL 1,303 1,931
Total non-accrual 1,502 2,141
90 days  past due and accruing 1,323 2,038
Loans held at fair value 12 14
Unearned income related to consumer loans $ 659 749
Consumer | Minimum    
Loans receivable    
Minimum number of payments made consecutively for the loans to be re-aged | payment 1  
Consumer | Maximum    
Loans receivable    
Minimum number of payments made consecutively for the loans to be re-aged | payment 3  
Consumer | Current    
Loans receivable    
Total loans $ 267,313 282,799
Consumer | Past due | Past due government guaranteed    
Loans receivable    
Total loans 432 524
Consumer | 30 to 89 days past due    
Loans receivable    
Total loans 1,749 2,696
Consumer | Equal to greater than 90 days past due    
Loans receivable    
Total loans 1,742 2,820
Consumer | In North America offices    
Loans receivable    
Total loans 185,940 189,800
Non-accrual loans for which there is no ACLL 199 210
Non-accrual loans for which there is an ACLL 560 849
Total non-accrual 759 1,059
90 days  past due and accruing 1,181 1,662
Consumer | In North America offices | Current    
Loans receivable    
Total loans 182,934 185,599
Consumer | In North America offices | Past due | Past due government guaranteed    
Loans receivable    
Total loans 432 524
Consumer | In North America offices | 30 to 89 days past due    
Loans receivable    
Total loans 1,254 1,735
Consumer | In North America offices | Equal to greater than 90 days past due    
Loans receivable    
Total loans 1,320 1,942
Consumer | In offices outside North America    
Loans receivable    
Total loans 85,296 99,039
Non-accrual loans for which there is no ACLL 0 0
Non-accrual loans for which there is an ACLL 743 1,082
Total non-accrual 743 1,082
90 days  past due and accruing 142 376
Consumer | In offices outside North America | Current    
Loans receivable    
Total loans 84,379 97,200
Consumer | In offices outside North America | Past due | Past due government guaranteed    
Loans receivable    
Total loans 0 0
Consumer | In offices outside North America | 30 to 89 days past due    
Loans receivable    
Total loans 495 961
Consumer | In offices outside North America | Equal to greater than 90 days past due    
Loans receivable    
Total loans $ 422 878
Consumer | Residential first mortgages    
Loans receivable    
Number of days past due, non-accrual status 90 days  
Total loans $ 43,813 47,778
Loans held at fair value 12 14
Consumer | Residential first mortgages | In North America offices    
Loans receivable    
Total loans 43,813 47,778
Non-accrual loans for which there is no ACLL 134 136
Non-accrual loans for which there is an ACLL 339 509
Total non-accrual 473 645
90 days  past due and accruing 282 332
Residential first mortgage loans in process of foreclosure 100 100
Consumer | Residential first mortgages | In North America offices | Current    
Loans receivable    
Total loans 42,894 46,471
Consumer | Residential first mortgages | In North America offices | Past due | Past due government guaranteed    
Loans receivable    
Total loans 394 524
Consumer | Residential first mortgages | In North America offices | 30 to 89 days past due    
Loans receivable    
Total loans 245 402
Consumer | Residential first mortgages | In North America offices | 30 to 89 days past due | Past due government guaranteed    
Loans receivable    
Total loans 100 200
Consumer | Residential first mortgages | In North America offices | Equal to greater than 90 days past due    
Loans receivable    
Total loans 280 381
Consumer | Residential first mortgages | In North America offices | Equal to greater than 90 days past due | Past due government guaranteed    
Loans receivable    
Total loans 300 300
Consumer | Residential first mortgages | In offices outside North America    
Loans receivable    
Total loans 34,601 39,969
Non-accrual loans for which there is no ACLL 0 0
Non-accrual loans for which there is an ACLL 403 486
Total non-accrual 403 486
90 days  past due and accruing 0 0
Consumer | Residential first mortgages | In offices outside North America | Current    
Loans receivable    
Total loans 34,289 39,557
Consumer | Residential first mortgages | In offices outside North America | Past due | Past due government guaranteed    
Loans receivable    
Total loans 0 0
Consumer | Residential first mortgages | In offices outside North America | 30 to 89 days past due    
Loans receivable    
Total loans 159 213
Consumer | Residential first mortgages | In offices outside North America | Equal to greater than 90 days past due    
Loans receivable    
Total loans $ 153 199
Consumer | Home equity loans    
Loans receivable    
Number of days past due, non-accrual status 90 days  
Total loans $ 5,101 7,128
Consumer | Home equity loans | In North America offices    
Loans receivable    
Total loans 5,101 7,128
Non-accrual loans for which there is no ACLL 63 72
Non-accrual loans for which there is an ACLL 206 307
Total non-accrual 269 379
90 days  past due and accruing 0 0
Home equity loans in process of foreclosure 100 100
Consumer | Home equity loans | In North America offices | Current    
Loans receivable    
Total loans 4,899 6,829
Consumer | Home equity loans | In North America offices | Past due | Past due government guaranteed    
Loans receivable    
Total loans 0 0
Consumer | Home equity loans | In North America offices | 30 to 89 days past due    
Loans receivable    
Total loans 43 78
Consumer | Home equity loans | In North America offices | Equal to greater than 90 days past due    
Loans receivable    
Total loans $ 159 221
Consumer | Credit cards    
Loans receivable    
Number of days past due, non-accrual status 180 days  
Total loans $ 133,351 129,813
Consumer | Credit cards | In North America offices    
Loans receivable    
Total loans 133,868 130,385
Non-accrual loans for which there is no ACLL 0 0
Non-accrual loans for which there is an ACLL 0 0
Total non-accrual 0 0
90 days  past due and accruing 871 1,330
Consumer | Credit cards | In North America offices | Current    
Loans receivable    
Total loans 132,050 127,827
Consumer | Credit cards | In North America offices | Past due | Past due government guaranteed    
Loans receivable    
Total loans 0 0
Consumer | Credit cards | In North America offices | 30 to 89 days past due    
Loans receivable    
Total loans 947 1,228
Consumer | Credit cards | In North America offices | Equal to greater than 90 days past due    
Loans receivable    
Total loans 871 1,330
Consumer | Credit cards | In offices outside North America    
Loans receivable    
Total loans 17,808 22,692
Non-accrual loans for which there is no ACLL 0 0
Non-accrual loans for which there is an ACLL 140 384
Total non-accrual 140 384
90 days  past due and accruing 120 324
Consumer | Credit cards | In offices outside North America | Current    
Loans receivable    
Total loans 17,428 21,718
Consumer | Credit cards | In offices outside North America | Past due | Past due government guaranteed    
Loans receivable    
Total loans 0 0
Consumer | Credit cards | In offices outside North America | 30 to 89 days past due    
Loans receivable    
Total loans 192 429
Consumer | Credit cards | In offices outside North America | Equal to greater than 90 days past due    
Loans receivable    
Total loans $ 188 545
Consumer | Personal, small business and other    
Loans receivable    
Number of days past due, non-accrual status 90 days  
Total loans $ 3,158 4,509
Consumer | Personal, small business and other | In North America offices    
Loans receivable    
Total loans 3,158 4,509
Non-accrual loans for which there is no ACLL 2 2
Non-accrual loans for which there is an ACLL 15 33
Total non-accrual 17 35
90 days  past due and accruing 28 0
Consumer | Personal, small business and other | In North America offices | Current    
Loans receivable    
Total loans 3,091 4,472
Consumer | Personal, small business and other | In North America offices | Past due | Past due government guaranteed    
Loans receivable    
Total loans 38 0
Consumer | Personal, small business and other | In North America offices | 30 to 89 days past due    
Loans receivable    
Total loans 19 27
Consumer | Personal, small business and other | In North America offices | Equal to greater than 90 days past due    
Loans receivable    
Total loans 10 10
Consumer | Personal, small business and other | In offices outside North America    
Loans receivable    
Total loans 32,887 36,378
Non-accrual loans for which there is no ACLL 0 0
Non-accrual loans for which there is an ACLL 200 212
Total non-accrual 200 212
90 days  past due and accruing 22 52
Consumer | Personal, small business and other | In offices outside North America | Current    
Loans receivable    
Total loans 32,662 35,925
Consumer | Personal, small business and other | In offices outside North America | Past due | Past due government guaranteed    
Loans receivable    
Total loans 0 0
Consumer | Personal, small business and other | In offices outside North America | 30 to 89 days past due    
Loans receivable    
Total loans 144 319
Consumer | Personal, small business and other | In offices outside North America | Equal to greater than 90 days past due    
Loans receivable    
Total loans $ 81 $ 134
Consumer | Unsecured Revolving Loans    
Loans receivable    
Number of days past due, non-accrual status 180 days  
Consumer | Mortgage loans other than federal housing administration-insured loans    
Loans receivable    
Number of days past due, non-accrual status 60 days