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GOODWILL AND INTANGIBLE ASSETS (Tables)
9 Months Ended
Sep. 30, 2021
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of goodwill
The changes in Goodwill were as follows:

In millions of dollarsGlobal Consumer BankingInstitutional Clients GroupTotal
Balance at December 31, 2020$12,142 $10,020 $22,162 
Foreign currency translation(68)(189)(257)
Balance at March 31, 2021$12,074 $9,831 $21,905 
Foreign currency translation34 121 155 
Balance at June 30, 2021$12,108 $9,952 $22,060 
Foreign currency translation(87)(173)(260)
Divesture(1)
(227)— (227)
Balance at September 30, 2021$11,794 $9,779 $21,573 

(1)Goodwill allocated to the Australia consumer banking business, which was classified as HFS during the third quarter of 2021.
Components of intangible assets, finite-lived
The components of intangible assets were as follows:
 September 30, 2021December 31, 2020
In millions of dollarsGross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Gross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Purchased credit card relationships$5,579 $4,306 $1,273 $5,648 $4,229 $1,419 
Credit card contract-related intangibles(1)
3,887 1,337 2,550 3,929 1,276 2,653 
Core deposit intangibles39 39  45 44 
Other customer relationships433 307 126 455 314 141 
Present value of future profits31 29 2 32 30 
Indefinite-lived intangible assets183  183 190 — 190 
Other76 66 10 72 67 
Intangible assets (excluding MSRs)$10,228 $6,084 $4,144 $10,371 $5,960 $4,411 
Mortgage servicing rights (MSRs)(2)
409  409 336 — 336 
Total intangible assets$10,637 $6,084 $4,553 $10,707 $5,960 $4,747 

(1)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% and 96% of the aggregate net carrying amount as of September 30, 2021 and December 31, 2020, respectively.
(2)For additional information on Citi’s MSRs, see Note 18 to the Consolidated Financial Statements.

The changes in intangible assets were as follows:
In millions of dollarsNet carrying amount at December 31, 2020Acquisitions/renewals/
divestitures
AmortizationImpairmentsFX translation and otherNet carrying amount at September 30, 2021
Purchased credit card relationships(1)
$1,419 $(15)$(129)$ $(2)$1,273 
Credit card contract-related intangibles(2)
2,653 4 (105)(1)(1)2,550 
Core deposit intangibles (1)   
Other customer relationships141 12 (17) (10)126 
Present value of future profits    2 
Indefinite-lived intangible assets190    (7)183 
Other23 (19) 1 10 
Intangible assets (excluding MSRs)$4,411 $24 $(271)$(1)$(19)$4,144 
Mortgage servicing rights (MSRs)(3)
336 409 
Total intangible assets$4,747 $4,553 

(1)Reflects intangibles for the value of cardholder relationships, which are discrete from partner contract-related intangibles, and includes credit card accounts primarily in the Costco, Macy’s and Sears portfolios.
(2)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% and 96% of the aggregate net carrying amount at September 30, 2021 and December 31, 2020, respectively.
(3)For additional information on Citi’s MSRs, including the rollforward for the three and nine months ended September 30, 2021, see Note 18 to the Consolidated Financial Statements.
Components of intangible assets, indefinite-lived
The components of intangible assets were as follows:
 September 30, 2021December 31, 2020
In millions of dollarsGross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Gross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Purchased credit card relationships$5,579 $4,306 $1,273 $5,648 $4,229 $1,419 
Credit card contract-related intangibles(1)
3,887 1,337 2,550 3,929 1,276 2,653 
Core deposit intangibles39 39  45 44 
Other customer relationships433 307 126 455 314 141 
Present value of future profits31 29 2 32 30 
Indefinite-lived intangible assets183  183 190 — 190 
Other76 66 10 72 67 
Intangible assets (excluding MSRs)$10,228 $6,084 $4,144 $10,371 $5,960 $4,411 
Mortgage servicing rights (MSRs)(2)
409  409 336 — 336 
Total intangible assets$10,637 $6,084 $4,553 $10,707 $5,960 $4,747 

(1)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% and 96% of the aggregate net carrying amount as of September 30, 2021 and December 31, 2020, respectively.
(2)For additional information on Citi’s MSRs, see Note 18 to the Consolidated Financial Statements.

The changes in intangible assets were as follows:
In millions of dollarsNet carrying amount at December 31, 2020Acquisitions/renewals/
divestitures
AmortizationImpairmentsFX translation and otherNet carrying amount at September 30, 2021
Purchased credit card relationships(1)
$1,419 $(15)$(129)$ $(2)$1,273 
Credit card contract-related intangibles(2)
2,653 4 (105)(1)(1)2,550 
Core deposit intangibles (1)   
Other customer relationships141 12 (17) (10)126 
Present value of future profits    2 
Indefinite-lived intangible assets190    (7)183 
Other23 (19) 1 10 
Intangible assets (excluding MSRs)$4,411 $24 $(271)$(1)$(19)$4,144 
Mortgage servicing rights (MSRs)(3)
336 409 
Total intangible assets$4,747 $4,553 

(1)Reflects intangibles for the value of cardholder relationships, which are discrete from partner contract-related intangibles, and includes credit card accounts primarily in the Costco, Macy’s and Sears portfolios.
(2)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% and 96% of the aggregate net carrying amount at September 30, 2021 and December 31, 2020, respectively.
(3)For additional information on Citi’s MSRs, including the rollforward for the three and nine months ended September 30, 2021, see Note 18 to the Consolidated Financial Statements.
Changes in intangible assets
The components of intangible assets were as follows:
 September 30, 2021December 31, 2020
In millions of dollarsGross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Gross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Purchased credit card relationships$5,579 $4,306 $1,273 $5,648 $4,229 $1,419 
Credit card contract-related intangibles(1)
3,887 1,337 2,550 3,929 1,276 2,653 
Core deposit intangibles39 39  45 44 
Other customer relationships433 307 126 455 314 141 
Present value of future profits31 29 2 32 30 
Indefinite-lived intangible assets183  183 190 — 190 
Other76 66 10 72 67 
Intangible assets (excluding MSRs)$10,228 $6,084 $4,144 $10,371 $5,960 $4,411 
Mortgage servicing rights (MSRs)(2)
409  409 336 — 336 
Total intangible assets$10,637 $6,084 $4,553 $10,707 $5,960 $4,747 

(1)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% and 96% of the aggregate net carrying amount as of September 30, 2021 and December 31, 2020, respectively.
(2)For additional information on Citi’s MSRs, see Note 18 to the Consolidated Financial Statements.

The changes in intangible assets were as follows:
In millions of dollarsNet carrying amount at December 31, 2020Acquisitions/renewals/
divestitures
AmortizationImpairmentsFX translation and otherNet carrying amount at September 30, 2021
Purchased credit card relationships(1)
$1,419 $(15)$(129)$ $(2)$1,273 
Credit card contract-related intangibles(2)
2,653 4 (105)(1)(1)2,550 
Core deposit intangibles (1)   
Other customer relationships141 12 (17) (10)126 
Present value of future profits    2 
Indefinite-lived intangible assets190    (7)183 
Other23 (19) 1 10 
Intangible assets (excluding MSRs)$4,411 $24 $(271)$(1)$(19)$4,144 
Mortgage servicing rights (MSRs)(3)
336 409 
Total intangible assets$4,747 $4,553 

(1)Reflects intangibles for the value of cardholder relationships, which are discrete from partner contract-related intangibles, and includes credit card accounts primarily in the Costco, Macy’s and Sears portfolios.
(2)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% and 96% of the aggregate net carrying amount at September 30, 2021 and December 31, 2020, respectively.
(3)For additional information on Citi’s MSRs, including the rollforward for the three and nine months ended September 30, 2021, see Note 18 to the Consolidated Financial Statements.