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GOODWILL AND INTANGIBLE ASSETS (Tables)
9 Months Ended
Sep. 30, 2020
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of goodwill
The changes in Goodwill were as follows:
In millions of dollarsGlobal Consumer BankingInstitutional Clients GroupTotal
Balance at December 31, 2019$12,102 $10,024 $22,126 
Foreign currency translation(265)(597)(862)
Balance at March 31, 2020$11,837 $9,427 $21,264 
Foreign currency translation39 96 135 
Balance at June 30, 2020$11,876 $9,523 $21,399 
Foreign currency translation74 151 225 
Balance at September 30, 2020$11,950 $9,674 $21,624 
Components of intangible assets, finite-lived
The components of intangible assets were as follows:
 September 30, 2020December 31, 2019
In millions of dollarsGross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Gross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Purchased credit card relationships$5,636 $4,170 $1,466 $5,676 $4,059 $1,617 
Credit card contract-related intangibles(1)
3,921 1,240 2,681 5,393 3,069 2,324 
Core deposit intangibles44 44  434 433 
Other customer relationships439 300 139 424 275 149 
Present value of future profits29 27 2 34 31 
Indefinite-lived intangible assets172  172 228 — 228 
Other71 61 10 82 77 
Intangible assets (excluding MSRs)$10,312 $5,842 $4,470 $12,271 $7,944 $4,327 
Mortgage servicing rights (MSRs)(2)
334  334 495 — 495 
Total intangible assets$10,646 $5,842 $4,804 $12,766 $7,944 $4,822 
(1)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% of the aggregate net carrying amount as of September 30, 2020 and December 31, 2019.
(2)For additional information on Citi’s MSRs, see Note 18 to the Consolidated Financial Statements.

The changes in intangible assets were as follows:
In millions of dollarsNet carrying amount at December 31, 2019Acquisitions/renewals/
divestitures
AmortizationImpairmentsFX translation and otherNet carrying amount at September 30, 2020
Purchased credit card relationships(1)
$1,617 $11 $(149)$(10)$(3)$1,466 
Credit card contract-related intangibles(2)
2,324 509 (150) (2)2,681 
Core deposit intangibles (1)   
Other customer relationships149  (18) 8 139 
Present value of future profits   (1)2 
Indefinite-lived intangible assets228   (28)(28)172 
Other7 (6) 4 10 
Intangible assets (excluding MSRs)$4,327 $527 $(324)$(38)$(22)$4,470 
Mortgage servicing rights (MSRs)(3)
495 334 
Total intangible assets$4,822 $4,804 
(1)Reflects intangibles for the value of cardholder relationships, which are discrete from partner contract-related intangibles, and include credit card accounts primarily in the Costco and Macy’s portfolios.
(2)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% of the aggregate net carrying amount at September 30, 2020 and December 31, 2019. During the third quarter of 2020, Citi renewed its contract with American Airlines.
(3)For additional information on Citi’s MSRs, including the rollforward for the three and nine months ended September 30, 2020, see Note 18 to the Consolidated Financial Statements.
Components of intangible assets, indefinite-lived
The components of intangible assets were as follows:
 September 30, 2020December 31, 2019
In millions of dollarsGross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Gross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Purchased credit card relationships$5,636 $4,170 $1,466 $5,676 $4,059 $1,617 
Credit card contract-related intangibles(1)
3,921 1,240 2,681 5,393 3,069 2,324 
Core deposit intangibles44 44  434 433 
Other customer relationships439 300 139 424 275 149 
Present value of future profits29 27 2 34 31 
Indefinite-lived intangible assets172  172 228 — 228 
Other71 61 10 82 77 
Intangible assets (excluding MSRs)$10,312 $5,842 $4,470 $12,271 $7,944 $4,327 
Mortgage servicing rights (MSRs)(2)
334  334 495 — 495 
Total intangible assets$10,646 $5,842 $4,804 $12,766 $7,944 $4,822 
(1)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% of the aggregate net carrying amount as of September 30, 2020 and December 31, 2019.
(2)For additional information on Citi’s MSRs, see Note 18 to the Consolidated Financial Statements.

The changes in intangible assets were as follows:
In millions of dollarsNet carrying amount at December 31, 2019Acquisitions/renewals/
divestitures
AmortizationImpairmentsFX translation and otherNet carrying amount at September 30, 2020
Purchased credit card relationships(1)
$1,617 $11 $(149)$(10)$(3)$1,466 
Credit card contract-related intangibles(2)
2,324 509 (150) (2)2,681 
Core deposit intangibles (1)   
Other customer relationships149  (18) 8 139 
Present value of future profits   (1)2 
Indefinite-lived intangible assets228   (28)(28)172 
Other7 (6) 4 10 
Intangible assets (excluding MSRs)$4,327 $527 $(324)$(38)$(22)$4,470 
Mortgage servicing rights (MSRs)(3)
495 334 
Total intangible assets$4,822 $4,804 
(1)Reflects intangibles for the value of cardholder relationships, which are discrete from partner contract-related intangibles, and include credit card accounts primarily in the Costco and Macy’s portfolios.
(2)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% of the aggregate net carrying amount at September 30, 2020 and December 31, 2019. During the third quarter of 2020, Citi renewed its contract with American Airlines.
(3)For additional information on Citi’s MSRs, including the rollforward for the three and nine months ended September 30, 2020, see Note 18 to the Consolidated Financial Statements.
Changes in intangible assets
The components of intangible assets were as follows:
 September 30, 2020December 31, 2019
In millions of dollarsGross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Gross
carrying
amount
Accumulated
amortization
Net
carrying
amount
Purchased credit card relationships$5,636 $4,170 $1,466 $5,676 $4,059 $1,617 
Credit card contract-related intangibles(1)
3,921 1,240 2,681 5,393 3,069 2,324 
Core deposit intangibles44 44  434 433 
Other customer relationships439 300 139 424 275 149 
Present value of future profits29 27 2 34 31 
Indefinite-lived intangible assets172  172 228 — 228 
Other71 61 10 82 77 
Intangible assets (excluding MSRs)$10,312 $5,842 $4,470 $12,271 $7,944 $4,327 
Mortgage servicing rights (MSRs)(2)
334  334 495 — 495 
Total intangible assets$10,646 $5,842 $4,804 $12,766 $7,944 $4,822 
(1)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% of the aggregate net carrying amount as of September 30, 2020 and December 31, 2019.
(2)For additional information on Citi’s MSRs, see Note 18 to the Consolidated Financial Statements.

The changes in intangible assets were as follows:
In millions of dollarsNet carrying amount at December 31, 2019Acquisitions/renewals/
divestitures
AmortizationImpairmentsFX translation and otherNet carrying amount at September 30, 2020
Purchased credit card relationships(1)
$1,617 $11 $(149)$(10)$(3)$1,466 
Credit card contract-related intangibles(2)
2,324 509 (150) (2)2,681 
Core deposit intangibles (1)   
Other customer relationships149  (18) 8 139 
Present value of future profits   (1)2 
Indefinite-lived intangible assets228   (28)(28)172 
Other7 (6) 4 10 
Intangible assets (excluding MSRs)$4,327 $527 $(324)$(38)$(22)$4,470 
Mortgage servicing rights (MSRs)(3)
495 334 
Total intangible assets$4,822 $4,804 
(1)Reflects intangibles for the value of cardholder relationships, which are discrete from partner contract-related intangibles, and include credit card accounts primarily in the Costco and Macy’s portfolios.
(2)Primarily reflects contract-related intangibles associated with the American Airlines, The Home Depot, Costco and AT&T credit card program agreements, which represented 97% of the aggregate net carrying amount at September 30, 2020 and December 31, 2019. During the third quarter of 2020, Citi renewed its contract with American Airlines.
(3)For additional information on Citi’s MSRs, including the rollforward for the three and nine months ended September 30, 2020, see Note 18 to the Consolidated Financial Statements.