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GOODWILL AND INTANGIBLE ASSETS - Changes in Intangible Assets (Details) - USD ($)
$ in Millions
9 Months Ended 12 Months Ended
Sep. 30, 2020
Dec. 31, 2019
Finite and Indefinite-lived Intangible Assets    
Beginning balance $ 4,327  
Acquisitions/renewals/ divestitures 527  
Amortization (324)  
Impairments (38)  
FX translation and other (22)  
Ending balance 4,470 $ 4,327
Mortgage servicing rights (MSRs) 334 495
Total intangible assets 4,804 4,822
Indefinite-lived intangible assets    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 228  
Acquisitions/renewals/ divestitures 0  
Amortization 0  
Impairments (28)  
FX translation and other (28)  
Ending balance 172 228
Purchased credit card relationships    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 1,617  
Acquisitions/renewals/ divestitures 11  
Amortization (149)  
Impairments (10)  
FX translation and other (3)  
Ending balance 1,466 1,617
Credit card contract related intangibles    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 2,324  
Acquisitions/renewals/ divestitures 509  
Amortization (150)  
Impairments 0  
FX translation and other (2)  
Ending balance 2,681 2,324
Core deposit intangibles    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 1  
Acquisitions/renewals/ divestitures 0  
Amortization (1)  
Impairments 0  
FX translation and other 0  
Ending balance 0 1
Other customer relationships    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 149  
Acquisitions/renewals/ divestitures 0  
Amortization (18)  
Impairments 0  
FX translation and other 8  
Ending balance 139 149
Present value of future profits    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 3  
Acquisitions/renewals/ divestitures 0  
Amortization 0  
Impairments 0  
FX translation and other (1)  
Ending balance 2 3
Other    
Finite and Indefinite-lived Intangible Assets    
Beginning balance 5  
Acquisitions/renewals/ divestitures 7  
Amortization (6)  
Impairments 0  
FX translation and other 4  
Ending balance $ 10 $ 5
American Airlines, Costco, The Home Depot and AT&T | Customer Concentration Risk | Intangible Assets, Excluding Mortgage Servicing Rights | Credit card contract related intangibles    
Finite and Indefinite-lived Intangible Assets    
Concentration risk, percentage 97.00% 97.00%