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LOANS - Impaired Consumer Loans (Details) - Consumer
$ in Millions
3 Months Ended 6 Months Ended 12 Months Ended
Jun. 30, 2020
USD ($)
Q
Jun. 30, 2019
USD ($)
Jun. 30, 2020
USD ($)
Q
Jun. 30, 2019
USD ($)
Jun. 30, 2020
USD ($)
Q
Dec. 31, 2019
USD ($)
Q
Financing receivable impaired            
Recorded investment $ 4,506   $ 4,506   $ 4,506 $ 4,608
Unpaid principal balance 4,954   4,954   4,954 5,405
Related specific allowance 1,247   1,247   1,247 1,190
Average carrying value         $ 4,712 $ 5,135
Interest income recognized $ 60 $ 52 $ 119 $ 102    
Number of quarters used to calculate the average recorded investment balance | Q 4   4   4 4
Residential first mortgages            
Financing receivable impaired            
Recorded investment $ 1,624   $ 1,624   $ 1,624 $ 1,666
Unpaid principal balance 1,798   1,798   1,798 1,838
Related specific allowance 152   152   152 161
Average carrying value         1,700 1,925
Interest income recognized 15 18 29 35    
Impaired financing receivable without specific allowance 212   212   212 405
Home equity loans            
Financing receivable impaired            
Recorded investment 556   556   556 592
Unpaid principal balance 762   762   762 824
Related specific allowance 61   61   61 123
Average carrying value         588 637
Interest income recognized 4 2 7 4    
Impaired financing receivable without specific allowance 166   166   166 212
Credit cards            
Financing receivable impaired            
Recorded investment 1,884   1,884   1,884 1,931
Unpaid principal balance 1,917   1,917   1,917 2,288
Related specific allowance 887   887   887 771
Average carrying value         1,906 1,890
Interest income recognized 25 26 51 52    
Personal, small business and other            
Financing receivable impaired            
Recorded investment 442   442   442 419
Unpaid principal balance 477   477   477 455
Related specific allowance 147   147   147 135
Average carrying value         $ 518 $ 683
Interest income recognized $ 16 $ 6 $ 32 $ 11