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GOODWILL AND INTANGIBLE ASSETS - Components of Intangible Assets (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Finite and Indefinite-lived Intangible Assets      
Gross carrying amount of Intangible assets (excluding MSRs) $ 12,271 $ 12,181  
Accumulated amortization of Intangible assets (excluding MSRs) 7,944 7,545  
Net carrying amount of intangible assets (excluding MSRs) 4,327 4,636  
Gross carrying amount, Mortgage servicing rights (MSRs) 495 584  
Mortgage servicing rights (MSRs) 495 584  
Gross carrying amount of Intangible assets 12,766 12,765  
Accumulated amortization of intangible assets 7,944 7,545  
Net carrying amount of intangible assets, balance at end of period 4,822 5,220  
Intangible assets amortization expense 564 557 $ 603
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract]      
2020 424    
2021 399    
2022 1,025    
2023 226    
2024 219    
Indefinite-lived intangible assets      
Finite and Indefinite-lived Intangible Assets      
Gross carrying amount of Intangible assets (excluding MSRs) 228 218  
Accumulated amortization of Intangible assets (excluding MSRs) 0 0  
Net carrying amount of intangible assets (excluding MSRs) 228 218  
Purchased credit card relationships      
Finite and Indefinite-lived Intangible Assets      
Gross carrying amount of Intangible assets (excluding MSRs) 5,676 5,733  
Accumulated amortization of Intangible assets (excluding MSRs) 4,059 3,936  
Net carrying amount of intangible assets (excluding MSRs) 1,617 1,797  
Credit card contract related intangibles      
Finite and Indefinite-lived Intangible Assets      
Gross carrying amount of Intangible assets (excluding MSRs) 5,393 5,225  
Accumulated amortization of Intangible assets (excluding MSRs) 3,069 2,791  
Net carrying amount of intangible assets (excluding MSRs) 2,324 2,434  
Core deposit intangibles      
Finite and Indefinite-lived Intangible Assets      
Gross carrying amount of Intangible assets (excluding MSRs) 434 419  
Accumulated amortization of Intangible assets (excluding MSRs) 433 415  
Net carrying amount of intangible assets (excluding MSRs) 1 4  
Other customer relationships      
Finite and Indefinite-lived Intangible Assets      
Gross carrying amount of Intangible assets (excluding MSRs) 424 470  
Accumulated amortization of Intangible assets (excluding MSRs) 275 299  
Net carrying amount of intangible assets (excluding MSRs) 149 171  
Present value of future profits      
Finite and Indefinite-lived Intangible Assets      
Gross carrying amount of Intangible assets (excluding MSRs) 34 32  
Accumulated amortization of Intangible assets (excluding MSRs) 31 29  
Net carrying amount of intangible assets (excluding MSRs) 3 3  
Other      
Finite and Indefinite-lived Intangible Assets      
Gross carrying amount of Intangible assets (excluding MSRs) 82 84  
Accumulated amortization of Intangible assets (excluding MSRs) 77 75  
Net carrying amount of intangible assets (excluding MSRs) $ 5 $ 9  
American Airlines, Sears, The Home Depot and Costco | Intangible Assets, Excluding Mortgage Servicing Rights | Customer Concentration Risk | Credit card contract related intangibles      
Finite and Indefinite-lived Intangible Assets      
Intangible assets, percent 96.00% 96.00%