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LOANS - Consumer Loan Delinquency and Non-Accruals (Details)
$ in Millions
12 Months Ended
Dec. 31, 2019
USD ($)
payment
re-aging
category
Dec. 31, 2018
USD ($)
Loans receivable    
Number of loan categories | category 2  
Age modifications limitations in twelve months | re-aging 1  
Age modifications limitations in five years | re-aging 2  
Loans, net of unearned income $ 699,483 $ 684,196
Loans at fair value $ 4,085 3,223
Open-ended consumer loans    
Loans receivable    
Minimum number of payments made consecutively for the loans to be re-aged | payment 3  
Consumer    
Loans receivable    
Number of days past due, non-accrual status 60 days  
Loans, current $ 302,803 295,416
Loans, net of unearned income 309,548 302,360
Loans, total non-accrual 1,816 2,026
Total loans past due and accruing $ 2,457 2,548
Loans less than this number of days past due are considered current 30 days  
Unearned income related to consumer loans $ 783 742
Loans sold and/or reclassified to held-for-sale $ 2,900 3,200
Consumer | Minimum    
Loans receivable    
Minimum number of payments made consecutively for the loans to be re-aged | payment 1  
Consumer | Maximum    
Loans receivable    
Minimum number of payments made consecutively for the loans to be re-aged | payment 3  
Consumer | Less than or equal to 80%    
Loans receivable    
Loans $ 49,639 51,844
Consumer | Greater than 80% but less than or equal to 100%    
Loans receivable    
Loans 4,121 3,761
Consumer | Greater than 100%    
Loans receivable    
Loans 333 587
Consumer | Less than 680    
Loans receivable    
Loans 39,337 40,279
Consumer | 680 to 760    
Loans receivable    
Loans 77,096 77,963
Consumer | Greater than 760    
Loans receivable    
Loans 86,273 83,437
Consumer | Past due government-guaranteed    
Loans receivable    
Loans, past due 434 786
Consumer | 30 to 89 Days Past Due    
Loans receivable    
Loans, past due 3,296 3,226
Consumer | Equal to greater than 90 days past due    
Loans receivable    
Loans, past due $ 3,015 2,932
Consumer | Mortgage loans other than federal housing administration-insured loans    
Loans receivable    
Number of days past due, non-accrual status 60 days  
Consumer | Open-ended consumer loans    
Loans receivable    
Age modifications limitations in twelve months | re-aging 1  
Age modifications limitations in five years | re-aging 2  
Consumer | Residential first mortgages    
Loans receivable    
Number of days past due, non-accrual status 90 days  
Loans at fair value $ 18 20
Consumer | Residential first mortgages | Less than or equal to 80%    
Loans receivable    
Loans 41,705 42,379
Consumer | Residential first mortgages | Greater than 80% but less than or equal to 100%    
Loans receivable    
Loans 3,302 2,474
Consumer | Residential first mortgages | Greater than 100%    
Loans receivable    
Loans 98 197
Consumer | Residential first mortgages | Less than 680    
Loans receivable    
Loans 3,602 4,530
Consumer | Residential first mortgages | 680 to 760    
Loans receivable    
Loans 13,178 13,848
Consumer | Residential first mortgages | Greater than 760    
Loans receivable    
Loans $ 28,235 26,546
Consumer | Home equity loans    
Loans receivable    
Number of days past due, non-accrual status 90 days  
Consumer | Home equity loans | Less than or equal to 80%    
Loans receivable    
Loans $ 7,934 9,465
Consumer | Home equity loans | Greater than 80% but less than or equal to 100%    
Loans receivable    
Loans 819 1,287
Consumer | Home equity loans | Greater than 100%    
Loans receivable    
Loans 235 390
Consumer | Home equity loans | Less than 680    
Loans receivable    
Loans 1,881 2,438
Consumer | Home equity loans | 680 to 760    
Loans receivable    
Loans 3,475 4,296
Consumer | Home equity loans | Greater than 760    
Loans receivable    
Loans $ 3,630 4,471
Consumer | Credit cards    
Loans receivable    
Number of days past due, non-accrual status 180 days  
Consumer | Credit cards | Less than 680    
Loans receivable    
Loans $ 33,290 32,686
Consumer | Credit cards | 680 to 760    
Loans receivable    
Loans 59,536 58,722
Consumer | Credit cards | Greater than 760    
Loans receivable    
Loans $ 52,935 51,299
Consumer | Personal, small business and other    
Loans receivable    
Number of days past due, non-accrual status 90 days  
Consumer | Personal, small business and other | Less than 680    
Loans receivable    
Loans $ 564 625
Consumer | Personal, small business and other | 680 to 760    
Loans receivable    
Loans 907 1,097
Consumer | Personal, small business and other | Greater than 760    
Loans receivable    
Loans $ 1,473 1,121
Consumer | Unsecured Revolving Loans    
Loans receivable    
Number of days past due, non-accrual status 180 days  
Consumer | In North America offices    
Loans receivable    
Loans, current $ 203,920 202,162
Loans, net of unearned income 209,093 207,543
Loans, total non-accrual 905 1,138
Total loans past due and accruing 2,215 2,313
Consumer | In North America offices | Past due government-guaranteed    
Loans receivable    
Loans, past due 434 786
Consumer | In North America offices | 30 to 89 Days Past Due    
Loans receivable    
Loans, past due 2,388 2,314
Consumer | In North America offices | Equal to greater than 90 days past due    
Loans receivable    
Loans, past due 2,351 2,281
Consumer | In North America offices | Residential first mortgages    
Loans receivable    
Loans, current 45,942 45,953
Loans, net of unearned income 47,008 47,412
Loans, total non-accrual 479 583
Total loans past due and accruing 288 549
Residential first mortgage loans in process of foreclosure 100 100
Consumer | In North America offices | Residential first mortgages | Past due government-guaranteed    
Loans receivable    
Loans, past due 434 786
Consumer | In North America offices | Residential first mortgages | 30 to 89 Days Past Due    
Loans receivable    
Loans, past due 411 420
Consumer | In North America offices | Residential first mortgages | 30 to 89 Days Past Due | Past due government-guaranteed    
Loans receivable    
Loans, past due 100 200
Consumer | In North America offices | Residential first mortgages | Equal to greater than 90 days past due    
Loans receivable    
Loans, past due 221 253
Consumer | In North America offices | Residential first mortgages | Equal to greater than 90 days past due | Past due government-guaranteed    
Loans receivable    
Loans, past due 300 600
Consumer | In North America offices | Home equity loans    
Loans receivable    
Loans, current 8,860 11,135
Loans, net of unearned income 9,223 11,543
Loans, total non-accrual 405 527
Total loans past due and accruing 0 0
Home equity loans in process of foreclosure 100 100
Consumer | In North America offices | Home equity loans | Past due government-guaranteed    
Loans receivable    
Loans, past due 0 0
Consumer | In North America offices | Home equity loans | 30 to 89 Days Past Due    
Loans receivable    
Loans, past due 174 161
Consumer | In North America offices | Home equity loans | Equal to greater than 90 days past due    
Loans receivable    
Loans, past due 189 247
Consumer | In North America offices | Credit cards    
Loans receivable    
Loans, current 145,477 141,091
Loans, net of unearned income 149,163 144,542
Loans, total non-accrual 0 0
Total loans past due and accruing 1,927 1,764
Consumer | In North America offices | Credit cards | Past due government-guaranteed    
Loans receivable    
Loans, past due 0 0
Consumer | In North America offices | Credit cards | 30 to 89 Days Past Due    
Loans receivable    
Loans, past due 1,759 1,687
Consumer | In North America offices | Credit cards | Equal to greater than 90 days past due    
Loans receivable    
Loans, past due 1,927 1,764
Consumer | In North America offices | Personal, small business and other    
Loans receivable    
Loans, current 3,641 3,983
Loans, net of unearned income 3,699 4,046
Loans, total non-accrual 21 28
Total loans past due and accruing 0 0
Consumer | In North America offices | Personal, small business and other | Past due government-guaranteed    
Loans receivable    
Loans, past due 0 0
Consumer | In North America offices | Personal, small business and other | 30 to 89 Days Past Due    
Loans receivable    
Loans, past due 44 46
Consumer | In North America offices | Personal, small business and other | Equal to greater than 90 days past due    
Loans receivable    
Loans, past due 14 17
Consumer | In offices outside North America    
Loans receivable    
Loans, current 98,883 93,254
Loans, net of unearned income 100,455 94,817
Loans, total non-accrual 911 888
Total loans past due and accruing 242 235
Consumer | In offices outside North America | Past due government-guaranteed    
Loans receivable    
Loans, past due 0 0
Consumer | In offices outside North America | 30 to 89 Days Past Due    
Loans receivable    
Loans, past due 908 912
Consumer | In offices outside North America | Equal to greater than 90 days past due    
Loans receivable    
Loans, past due 664 651
Consumer | In offices outside North America | Residential first mortgages    
Loans receivable    
Loans, current 37,316 35,624
Loans, net of unearned income 37,686 35,972
Loans, total non-accrual 421 383
Total loans past due and accruing 0 0
Consumer | In offices outside North America | Residential first mortgages | Past due government-guaranteed    
Loans receivable    
Loans, past due 0 0
Consumer | In offices outside North America | Residential first mortgages | 30 to 89 Days Past Due    
Loans receivable    
Loans, past due 210 203
Consumer | In offices outside North America | Residential first mortgages | Equal to greater than 90 days past due    
Loans receivable    
Loans, past due 160 145
Consumer | In offices outside North America | Credit cards    
Loans receivable    
Loans, current 25,111 24,156
Loans, net of unearned income 25,909 24,951
Loans, total non-accrual 310 312
Total loans past due and accruing 242 235
Consumer | In offices outside North America | Credit cards | Past due government-guaranteed    
Loans receivable    
Loans, past due 0 0
Consumer | In offices outside North America | Credit cards | 30 to 89 Days Past Due    
Loans receivable    
Loans, past due 426 425
Consumer | In offices outside North America | Credit cards | Equal to greater than 90 days past due    
Loans receivable    
Loans, past due 372 370
Consumer | In offices outside North America | Personal, small business and other    
Loans receivable    
Loans, current 36,456 33,474
Loans, net of unearned income 36,860 33,894
Loans, total non-accrual 180 193
Total loans past due and accruing 0 0
Consumer | In offices outside North America | Personal, small business and other | Past due government-guaranteed    
Loans receivable    
Loans, past due 0 0
Consumer | In offices outside North America | Personal, small business and other | 30 to 89 Days Past Due    
Loans receivable    
Loans, past due 272 284
Consumer | In offices outside North America | Personal, small business and other | Equal to greater than 90 days past due    
Loans receivable    
Loans, past due $ 132 $ 136