Document


•Second quarter adjusted operating earnings per diluted share was $5.27. Adjusted operating EPS increased 39 percent from the prior year excluding a negative prior year period tax impact of $1.14 per diluted share, reflecting strong business growth.						Perspective from Jim Cracchiolo, Chairman and Chief Executive Officer
						“Ameriprise delivered a strong second quarter and a record first half in operating revenue, earnings and EPS, as we continue to build on our momentum. We are delivering an excellent client experience and deepening relationships, which is driving continued growth in the business. “In the quarter, nearly 80 percent of revenue and pretax earnings were driven by our asset-light Advice and Wealth Management and Asset Management businesses. “We also announced a number of important strategic actions, including the acquisition of BMO’s EMEA asset management business and a significant reinsurance transaction. Together, these moves complement our organic growth while also adding key capabilities and generating shareholder value.”
•Second quarter GAAP net income per diluted share was $4.88, which was impacted by market changes that affected the valuation of derivatives. In the prior year period, results were impacted by changes in the company’s credit spread and the valuation of derivatives used to hedge the company’s variable annuity living benefit guarantees.
•Adjusted operating net revenue was $3.4 billion, a 22 percent increase from strong organic growth.
•General and administrative expenses were well managed in light of business growth, up 6 percent.
•Assets under management and administration were up 28 percent to $1.2 trillion, a record high from strong client flows in Wealth and Asset Management, as well as market appreciation.
•The company continues to generate strong organic growth, with over $16 billion of client net inflows from Advice & Wealth Management and Asset Management.
•Investment performance at Columbia Threadneedle Investments remains excellent with 110 funds with 4- and 5-star Morningstar ratings.
•The company returned $585 million of capital to shareholders in the quarter, which was 92 percent of adjusted operating earnings.
•During the quarter, the company made substantial progress in expanding its growth businesses and reducing its risk profile.
◦On June 29, 2021, Ameriprise announced that its insurance subsidiaries entered into an agreement to reinsure approximately $8.0 billion of fixed annuities, which will free up approximately $700 million of capital. In July, the RiverSource Life Insurance Company transaction closed.
◦Ameriprise is on track to close its acquisition of BMO’s EMEA Asset Management business in the fourth quarter of 2021. The acquisition expands key capabilities in attractive and growing market segments where BMO EMEA Asset Management has leading positions.


Ameriprise Financial, Inc.
Second Quarter Summary
	Quarter Ended June 30,						% Over/ (Under)	Year-to-date June 30,				% Over/ (Under)
(in millions, except per share amounts, unaudited)	2021			2020				2021		2020
GAAP net income	$	591		$	(539)		NM	$	1,028	$	1,497	(31)%
Adjusted operating earnings (see reconciliation on p. 25 and p. 26)	$	639		$	333		92%	$	1,302	$	1,027	27%
Adjusted operating earnings excluding Net Operating Loss (NOL) tax impacts (see reconciliation on p. 25 and p. 26)	$	639		$	477		34%	$	1,302	$	1,027	27%

GAAP net income per diluted share	$	4.88		$	(4.31)		NM	$	8.45	$	11.77	(28)%
Adjusted operating earnings per diluted share (see reconciliation on p. 25 and p. 26)	$	5.27		$	2.64		100%	$	10.70	$	8.07	33%
Adjusted operating earnings per diluted share excluding Net Operating Loss (NOL) tax impacts (see reconciliation on p. 25 and p. 26)	$	5.27		$	3.78		39%	$	10.70	$	8.07	33%

GAAP Return on Equity, ex. AOCI	19.5		%	41.7		%
Adjusted Operating Return on Equity, ex. AOCI	37.5		%	35.6		%

Weighted average common shares outstanding:
Basic	118.4			125.0
Diluted	121.2			126.2

NM Not Meaningful - variance equal to or greater than 100%

Total client assets grew 28 percent to $807 billion, with continued robust total client flows of $9.5 billion in the quarter. The company’s ability to meet client needs efficiently and effectively is translating into excellent organic growth. Advisor productivity remains high with a 78 percent increase in flows in the investment advisory business and a 29 percent increase in transactional activity. Wrap net flows were $10.0 billion, representing the third consecutive quarter at or above $9.0 billion of net flows. Cash balances remain elevated at $39.2 billion with an opportunity for clients to put cash back to work in the future.


Ameriprise Financial, Inc.
Asset Management Segment Adjusted Operating Results
	Quarter Ended June 30,						% Over/ (Under)
(in millions, unaudited)	2021			2020
Net revenues	$	879		$	668		32%
Distribution expenses	282			220			(28)%
G&A / other expenses	344			307			(12)%
Pretax adjusted operating earnings	$	253		$	141		79%

Net pretax adjusted operating margin (1)	45.4		%	34.5		%


	Quarter Ended June 30,						% Over/ (Under)
(in billions)	2021			2020
Total segment AUM	$	593		$	476		25%

Net Flows
Global Retail net flows	$	4.2		$	3.1		38%
Global Institutional net flows, ex. legacy insurance partners flows	3.9			0.8			NM
Legacy insurance partners flows	(1.4)			(1.3)			(7)%
Total segment net flows	$	6.7		$	2.6		NM

Model delivery AUA Flows (2)	$	0.9		$	0.3		NM

(1) See reconciliation on page 13.
(2) Estimated based on the period to period change in assets less calculated performance based on strategy returns on a one-quarter lag.
NM Not Meaningful - variance equal to or greater than 100%


Ameriprise Financial, Inc.
Corporate & Other Segment (1) Adjusted Operating Results
	Quarter Ended June 30,				% Over/ (Under)
(in millions, unaudited)	2021		2020
Corporate & Other, excluding Closed Blocks	$	(74)	$	(77)	4%
Closed Blocks (2)	(3)		20		NM
Pretax adjusted operating earnings	$	(77)	$	(57)	(35)%

Long Term Care	$	3	$	17	(82)%
Fixed Annuities	(6)		3		NM
Closed Blocks pretax adjusted operating earnings	$	(3)	$	20	NM

(1) Fixed Annuities was moved into the Corporate & Other segment as a closed block. Prior periods have been restated.
(2) Long Term Care and Fixed Annuities.
NM Not Meaningful - variance equal to or greater than 100%

Ameriprise Financial Services, LLC offers financial planning services, investments, insurance and annuity products. Columbia Funds are distributed by Columbia Management Investment Distributors, Inc., member FINRA and managed by Columbia Management Investment Advisers, LLC. Threadneedle International Limited is an SEC- and FCA-registered investment adviser affiliate of Columbia Management Investment Advisers, LLC based in the U.K. RiverSource insurance and annuity products are issued by RiverSource Life Insurance Company, and in New York only by RiverSource Life Insurance Co. of New York, Albany, New York. Only RiverSource Life Insurance Co. of New York is authorized to sell insurance and annuity products in the state of New York. These companies are all

The company believes the presentation of adjusted operating earnings and other non-GAAP financial measures, and the corresponding ratios, best represents the underlying performance of our core operations and facilitates a more meaningful trend analysis without the distortion of various adjustment items. Management uses non-GAAP financial measures to evaluate our financial performance on a basis comparable to that used by some securities analysts and investors and to provide a valuable perspective for investors. These non-GAAP financial measures are taken into consideration, to varying degrees, for purposes of business planning and analysis and for certain compensation-related matters. Non-GAAP financial measures are intended to supplement investors’ understanding of our performance and should not be considered alternatives for financial measures presented in accordance with GAAP. These measures are discussed in more detail below and may not be comparable to other companies’ similarly titled non-GAAP financial measures. Non-GAAP financial measure reconciliations can be found on the subsequent pages.

•statements of the company’s plans, intentions, positioning, expectations, objectives or goals, including those relating to asset flows, mass affluent and affluent client acquisition strategy, client retention and growth of our client base, financial advisor productivity, retention, recruiting and enrollments, the introduction, cessation, terms or pricing of new or existing products and services, acquisition integration, general and administrative costs, consolidated tax rate, return of capital to shareholders, and excess capital position and financial flexibility to capture additional growth opportunities;

The words “believe,” “expect,” “anticipate,” “optimistic,” “intend,” “plan,” “aim,” “will,” “may,” “should,” “could,” “would,” “likely,” “forecast,” “on track,” “project,” ”continue,” “able to remain”, “resume,” “deliver,” “develop,” “evolve,” “drive,” ”enable,” “flexibility,” “scenario, “case,” “appear,” “expands” and similar expressions are intended to identify forward-looking statements but are not the exclusive means of identifying such statements. Forward-looking statements are subject to risks and uncertainties, which could cause actual results to differ materially from such statements.

Ameriprise Financial announces financial and other information to investors through the company’s investor relations website at ir.ameriprise.com, as well as SEC filings, press releases, public conference calls and webcasts. Investors and others interested in the company are encouraged to visit the investor relations website from time to time, as information is updated and new information is posted. The website also allows users to sign up for automatic notifications in the event new materials are posted. The information found on the website is not incorporated by reference into this release or in any other report or document the company furnishes or files with the SEC.


Ameriprise Financial, Inc.
Consolidated GAAP Results
(in millions, except per share amounts, unaudited)	2 Qtr 2021		2 Qtr 2020		% Over/ (Under)	1 Qtr 2021		% Over/ (Under)
Revenues
Management and financial advice fees	$	2,251	$	1,702	32%	$	2,102	7%
Distribution fees	452		375		21%	458		(1)%
Net investment income	278		305		(9)%	377		(26)%
Premiums, policy and contract charges	364		272		34%	347		5%
Other revenues	75		76		(1)%	71		6%
Total revenues	3,420		2,730		25%	3,355		2%
Banking and deposit interest expense	2		18		89%	5		60%
Total net revenues	3,418		2,712		26%	3,350		2%
Expenses
Distribution expenses	1,233		940		(31)%	1,175		(5)%
Interest credited to fixed accounts	124		262		53%	159		22%
Benefits, claims, losses and settlement expenses	404		1,467		72%	653		38%
Amortization of deferred acquisition costs	63		(248)		NM	5		NM
Interest and debt expense	43		41		(5)%	42		(2)%
General and administrative expense	830		776		(7)%	823		(1)%
Total expenses	2,697		3,238		17%	2,857		6%
Pretax income	721		(526)		NM	493		46%
Income tax provision	130		13		NM	56		NM
Net income	$	591	$	(539)	NM	$	437	35%

Earnings per share
Basic earnings per share	$	4.99	$	(4.31)		$	3.65
Earnings per diluted share	$	4.88	$	(4.31)		$	3.58

Weighted average common shares outstanding
Basic	118.4		125.0			119.8
Diluted	121.2		126.2			122.2

NM Not Meaningful - variance equal to or greater than 100%


Ameriprise Financial, Inc.
Consolidated Highlights and Capital Summary
(in millions unless otherwise noted, unaudited)	2 Qtr 2021		2 Qtr 2020		% Over/ (Under)	1 Qtr 2021		% Over/ (Under)

Assets Under Management and Administration
Advice & Wealth Management AUM	$	426,500	$	314,820	35%	$	396,533	8%
Asset Management AUM	593,366		476,121		25%	564,131		5%
Corporate AUM	100		71		41%	97		3%
Eliminations	(42,025)		(31,928)		(32)%	(39,655)		(6)%
Total Assets Under Management	977,941		759,084		29%	921,106		6%
Total Assets Under Administration	233,334		187,696		24%	222,887		5%
Total AUM and AUA	$	1,211,275	$	946,780	28%	$	1,143,993	6%

S&P 500
Daily average	4,182		2,927		43%	3,861		8%
Period end	4,298		3,100		39%	3,973		8%

Weighted Equity Index (WEI) (1)
Daily average	2,858		1,975		45%	2,662		7%
Period end	2,921		2,099		39%	2,725		7%

Common shares
Beginning balance	116.0		122.3		(5)%	116.8		(1)%
Repurchases	(1.7)		(1.7)		-	(1.7)		-
Issuances	0.2		—		-	1.8		(89)%
Other	(0.2)		—		-	(0.9)		78%
Total common shares outstanding	114.3		120.6		(5)%	116.0		(1)%
Restricted stock units	3.1		3.2		(3)%	3.0		3%
Total basic common shares outstanding	117.4		123.8		(5)%	119.0		(1)%
Total potentially dilutive shares	2.7		1.8		50%	2.5		8%
Total diluted shares	120.1		125.6		(4)%	121.5		(1)%

Capital Returned to Shareholders
Dividends paid	$	135	$	131	3%	$	128	5%
Common stock share repurchases	450		251		79%	363		24%
Total Capital Returned to Shareholders	$	585	$	382	53%	$	491	19%

(1) Weighted Equity Index is an Ameriprise calculated proxy for equity market movements calculated using a weighted average of the S&P 500, Russell 2000, Russell Midcap and MSCI EAFE indices based on North America distributed equity assets.


Ameriprise Financial, Inc.
Advice & Wealth Management Segment Adjusted Operating Results
(in millions, unaudited)	2 Qtr 2021			2 Qtr 2020			% Over/ (Under)	1 Qtr 2021			% Over/ (Under)

Revenues
Management and financial advice fees:
Advisory fees	$	1,113		$	797		40%	$	1,028		8%
Financial planning fees	93			86			8%	88			6%
Transaction and other fees	93			86			8%	89			4%
Total management and financial advice fees	1,299			969			34%	1,205			8%
Distribution fees:
Mutual funds	212			170			25%	207			2%
Insurance and annuity	252			196			29%	240			5%
Other products	98			87			13%	112			(13)%
Total distribution fees	562			453			24%	559			1%
Net investment income	63			77			(18)%	64			(2)%
Other revenues	58			56			4%	56			4%
Total revenues	1,982			1,555			27%	1,884			5%
Banking and deposit interest expense	2			18			89%	5			60%
Adjusted operating total net revenues	1,980			1,537			29%	1,879			5%

Expenses
Distribution expenses	1,194			913			(31)%	1,135			(5)%
Interest and debt expense	2			3			33%	3			33%
General and administrative expense	361			350			(3)%	352			(3)%
Adjusted operating expenses	1,557			1,266			(23)%	1,490			(4)%
Pretax adjusted operating earnings	$	423		$	271		56%	$	389		9%

Pretax adjusted operating margin	21.4		%	17.6		%		20.7		%

Pretax adjusted operating earnings by product
Certificates and Banking - Combined	$	18		$	18		-	$	19		(5)%
Wealth Management & Distribution	405			253			60%	370			9%
Pretax adjusted operating earnings	$	423		$	271		56%	$	389		9%


Ameriprise Financial, Inc.
Advice & Wealth Management Segment Operating Metrics
(in millions unless otherwise noted, unaudited)	2 Qtr 2021			2 Qtr 2020			% Over/ (Under)	1 Qtr 2021			% Over/ (Under)

AWM Total Client Assets	$	807,335		$	630,202		28%	$	761,566		6%

Total Client Flows (1)	$	9,530		$	6,182		54%	$	9,305		2%

Total Wrap Accounts
Beginning assets	$	399,817		$	275,505		45%	$	380,013		5%
Net flows (2)	10,024			5,623			78%	10,413			(4)%
Market appreciation (depreciation) and other (2)	20,162			36,487			(45)%	9,391			NM
Total wrap ending assets	$	430,003		$	317,615		35%	$	399,817		8%

Advisory wrap account assets ending balance (3)	$	425,200		$	313,898		35%	$	395,299		8%

Brokerage Cash & Certificates Balances
On-balance sheet (Net Investment Income)
On-balance sheet - broker dealer	$	3,383		$	3,332		2%	$	3,385		-
On-balance sheet - bank	8,671			5,298			64%	7,985			9%
On-balance sheet - certificate	5,749			7,451			(23)%	6,258			(8)%
Total on-balance sheet	$	17,803		$	16,081		11%	$	17,628		1%
Off-balance sheet (Distribution Fees)
Off-balance sheet - broker dealer	$	21,391		$	22,498		(5)%	$	22,733		(6)%
Total brokerage cash & certificates balances	$	39,194		$	38,579		2%	$	40,361		(3)%

Gross Fee Yield
On-balance sheet - broker dealer	0.05		%	0.10		%		0.10		%
On-balance sheet - bank	1.32		%	1.65		%		1.37		%
On-balance sheet - certificates	1.13		%	1.83		%		1.22		%
Off-balance sheet - broker dealer	0.27		%	0.27		%		0.28		%

Weighted Average Gross Fee Yield	0.63		%	0.79		%		0.65		%

Financial Advisors
Employee advisors	2,104			2,116			(1)%	2,107			-
Franchisee advisors	7,943			7,778			2%	7,924			-
Total financial advisors	10,047			9,894			2%	10,031			-

Advisor Retention
Employee	91.4		%	90.9		%		92.0		%
Franchisee	94.1		%	93.4		%		94.4		%

(1) Total client flows represent inflows of client cash and securities less client outfows. Inflows include dividends and interest; outflows include fees. Excludes short-term and long-term capital gain distributions.
(2) Beginning in Q1 2021, wrap net flows is calculated including dividends and interest less fees, which were previously recorded in market appreciation (depreciation) and other. Net flows excludes short-term and long-term capital gain distributions. Prior periods have been restated.
(3) Advisory wrap account assets represent those assets for which clients receive advisory services and are the primary driver of revenue earned on wrap accounts. Clients may hold non-advisory investments in their wrap accounts that do not incur an advisory fee.
NM Not Meaningful - variance equal to or greater than 100%


Ameriprise Financial, Inc.
Asset Management Segment Adjusted Operating Results
(in millions, unaudited)	2 Qtr 2021			2 Qtr 2020			% Over/ (Under)	1 Qtr 2021			% Over/ (Under)

Revenues
Management and financial advice fees:
Asset management fees:
Retail	$	567		$	417		36%	$	531		7%
Institutional	131			101			30%	123			7%
Transaction and other fees	56			45			24%	52			8%
Revenue from other sources (1)	4			7			(43)%	7			(43)%
Total management and financial advice fees	758			570			33%	713			6%
Distribution fees:
Mutual funds	69			55			25%	67			3%
Insurance and annuity	49			41			20%	47			4%
Total distribution fees	118			96			23%	114			4%
Net investment income	2			1			NM	1			NM
Other revenues	1			1			-	—			-
Total revenues	879			668			32%	828			6%
Banking and deposit interest expense	—			—			-	—			-
Adjusted operating total net revenues	879			668			32%	828			6%

Expenses
Distribution expenses	282			220			(28)%	268			(5)%
Amortization of deferred acquisition costs	3			3			-	3			-
Interest and debt expense	1			1			-	1			-
General and administrative expense	340			303			(12)%	328			(4)%
Adjusted operating expenses	626			527			(19)%	600			(4)%
Pretax adjusted operating earnings	$	253		$	141		79%	$	228		11%

Net Pretax Adjusted Operating Margin Reconciliation
Adjusted operating total net revenues	$	879		$	668		32%	$	828		6%
Distribution pass thru revenues	(225)			(177)			(27)%	(217)			(4)%
Subadvisory and other pass thru revenues	(94)			(76)			(24)%	(87)			(8)%
Net adjusted operating revenues	$	560		$	415		35%	$	524		7%

Pretax adjusted operating earnings	$	253		$	141		79%	$	228		11%
Adjusted operating net investment income	(2)			(1)			NM	(1)			NM
Amortization of intangibles	3			3			-	3			-
Net adjusted operating earnings	$	254		$	143		78%	$	230		10%

Pretax adjusted operating margin	28.8		%	21.1		%		27.5		%
Net pretax adjusted operating margin (2)	45.4		%	34.5		%		43.9		%

Performance fees (3)
Performance fees	$	3		$	1		NM	$	1		NM
Performance fee related to general and administrative expense	—			—			-	—			-
Net performance fees	$	3		$	1		NM	$	1		NM

(1) Includes revenue from separate accounts that qualify as investment contracts under insurance accounting standards.
(2) Calculated as net adjusted operating earnings as a percentage of net adjusted operating revenues.
(3) Performance fees do not include CLO incentive fees.
NM Not Meaningful - variance equal to or greater than 100%.


Ameriprise Financial, Inc.
Asset Management Segment Operating Metrics
(in millions, unaudited)	2 Qtr 2021			2 Qtr 2020			% Over/ (Under)	1 Qtr 2021			% Over/ (Under)

Total Managed Assets by Type
Equity	$	339,032		$	251,362		35%	$	319,446		6%
Fixed income	203,101			183,061			11%	195,020			4%
Money market	5,484			4,997			10%	5,766			(5)%
Alternative	3,839			3,148			22%	3,841			-
Hybrid and other	41,910			33,553			25%	40,058			5%
Total managed assets by type	$	593,366		$	476,121		25%	$	564,131		5%

Average Managed Assets by Type (1)
Equity	$	330,801		$	235,797		40%	$	308,816		7%
Fixed income	200,246			178,986			12%	195,823			2%
Money market	5,823			5,121			14%	5,921			(2)%
Alternative	3,812			2,956			29%	3,775			1%
Hybrid and other	41,148			33,457			23%	39,212			5%
Total average managed assets by type	$	581,830		$	456,317		28%	$	553,547		5%

Managed Assets Rollforward
Global Retail Funds
Beginning assets	$	340,270		$	239,038		42%	$	323,483		5%
Inflows	19,371			15,925			22%	22,549			(14)%
Outflows	(17,075)			(14,231)			(20)%	(17,637)			3%
Net VP/VIT fund flows	(967)			(625)			(55)%	(1,019)			5%
Net new flows	1,329			1,069			24%	3,893			(66)%
Reinvested dividends	2,874			1,983			45%	717			NM
Net flows	4,203			3,052			38%	4,610			(9)%
Distributions	(3,375)			(2,266)			(49)%	(858)			NM
Market appreciation (depreciation) and other	18,113			34,278			(47)%	13,187			37%
Foreign currency translation (2)	265			34			NM	(152)			NM
Total ending assets	359,476			274,136			31%	340,270			6%
% of total retail assets sub-advised	15.9		%	19.2		%		16.4		%

Global Institutional
Beginning assets	223,861			187,125			20%	223,130			-
Inflows (3)	9,320			6,437			45%	7,741			20%
Outflows (3)	(6,853)			(6,892)			1%	(7,462)			8%
Net flows	2,467			(455)			NM	279			NM
Market appreciation (depreciation) and other (4)	7,125			15,745			(55)%	176			NM
Foreign currency translation (2)	437			(430)			NM	276			58%
Total ending assets	233,890			201,985			16%	223,861			4%

Total managed assets	$	593,366		$	476,121		25%	$	564,131		5%

Total net flows	$	6,670		$	2,597		NM	$	4,889		36%

Legacy insurance partners flows	$	(1,353)		$	(1,270)		(7)%	$	(1,262)		(7)%

Total Assets Under Advisement (5)	$	18,036		$	10,454		73%	$	16,036		12%
Model delivery AUA flows (6)	$	912		$	315		NM	$	294		NM

(1) Average ending balances are calculated using the average of the prior period’s ending balance and all months in the current period.
(2) Amounts represent local currency to US dollar translation for reporting purposes.
(3) Global Institutional inflows and outflows include net flows from our RiverSource Structured Annuity product beginning in Q1 2020 and Ameriprise Bank, FSB beginning in Q1 2021.
(4) Included in Market appreciation (depreciation) and other for Global Institutional is the change in affiliated general account balance excluding net flows related to our Structured Annuity product beginning in Q1 2020 and Ameriprise Bank, FSB beginning in Q1 2021.
(5) Assets are presented on a one-quarter lag.
(6) Estimated flows based on the period to period change in assets less calculated performance based on strategy returns on a one-quarter lag.
NM Not Meaningful - variance equal to or greater than 100%.


Ameriprise Financial, Inc.
Asset Management Segment Performance Metrics
	2 Qtr 2021

Retail Fund Rankings in Top 2 Quartiles or Above Index Benchmark - Asset Weighted	1 year	3 year	5 year	10 year
Equity	61%	87%	87%	88%
Fixed Income	87%	73%	91%	90%
Asset Allocation	39%	88%	95%	89%

4- or 5-star Morningstar rated funds	Overall	3 year	5 year	10 year
Number of Rated Funds	110	100	98	88
Percent of Rated Assets	71%	64%	63%	73%

Retail Fund performance rankings for each fund is measured on a consistent basis against the most appropriate peer group or index. Peer Groupings are defined by either Lipper, IA, or Morningstar and based primarily on the Institutional Share Class, Net of Fees. Comparisons to Index are measured Gross of Fees.

To calculate asset weighted performance, the sum of the total assets of the funds with above median ranking are divided by total assets of all funds. Funds with more assets will receive a greater share of the total percentage above or below median.

Aggregated Asset Allocation Funds may include funds that invest in other Columbia or Threadneedle branded mutual funds included in both equity and fixed income.

Morningstar as of 06/30/21. Columbia funds are available for purchase by U.S. customers. Out of 90 Columbia funds (Inst. shares) rated, 18 received a 5-star Overall Rating and 37 received a 4-star Overall Rating. Out of 94 Threadneedle funds (highest rated share class) rated, 20 received a 5-star Overall Rating and 35 received a 4-star Overall Rating. The Overall Morningstar Rating is derived from a weighted average of the performance figures associated with its 3-, 5- and 10-year (if applicable) Morningstar Rating metrics. Not all funds are available in all jurisdictions, to all investors or through all firms. © 2021 Morningstar. All rights reserved. The Morningstar information contained herein: (1) is proprietary to Morningstar and/or its content providers; (2) may not be copied or distributed; and (3) is not warranted to be accurate, complete or timely. Neither Morningstar nor its content providers are responsible for any damages or losses arising from any use of this information.


Ameriprise Financial, Inc.
Retirement & Protection Solutions Segment (1) Adjusted Operating Results
(in millions, unaudited)	2 Qtr 2021		2 Qtr 2020		% Over/ (Under)	1 Qtr 2021		% Over/ (Under)

Revenues
Management and financial advice fees	$	234	$	200	17%	$	222	5%
Distribution fees	122		106		15%	116		5%
Net investment income	127		129		(2)%	126		1%
Premiums, policy and contract charges	325		320		2%	323		1%
Other revenues	—		—		-	—		-
Total revenues	808		755		7%	787		3%
Banking and deposit interest expense	—		—		-	—		-
Adjusted operating total net revenues	808		755		7%	787		3%

Expenses
Distribution expenses	134		111		(21)%	129		(4)%
Interest credited to fixed accounts	98		97		(1)%	96		(2)%
Benefits, claims, losses and settlement expenses	241		212		(14)%	234		(3)%
Amortization of deferred acquisition costs	70		30		NM	63		(11)%
Interest and debt expense	9		11		18%	10		10%
General and administrative expense	74		72		(3)%	72		(3)%
Adjusted operating expenses	626		533		(17)%	604		(4)%
Pretax adjusted operating earnings	$	182	$	222	(18)%	$	183	(1)%

(1) Retirement & Protection Solutions segment includes Retirement Solutions (Variable Annuities and Payout Annuities) and Protection Solutions (Life and Disability Insurance). Fixed Annuities moved to the Corporate & Other segment in Q3 2020 as a closed block. Prior periods have been restated.
NM Not Meaningful - variance equal to or greater than 100%


Ameriprise Financial, Inc.
Retirement & Protection Solutions Segment Operating Metrics
(in millions, unaudited)	2 Qtr 2021		2 Qtr 2020		% Over/ (Under)	1 Qtr 2021		% Over/ (Under)

Variable Annuities Rollforwards
Beginning balance	$	86,964	$	69,959	24%	$	85,774	1%
Deposit	1,597		850		88%	1,428		12%
Withdrawals and terminations	(1,946)		(1,320)		(47)%	(1,984)		2%
Net flows	(349)		(470)		26%	(556)		37%
Investment performance and interest credited	3,879		7,992		(51)%	1,746		NM
Other	—		—		-	—		-
Total ending balance - contract accumulation values	$	90,494	$	77,481	17%	$	86,964	4%

Variable annuities fixed sub-accounts	$	5,052	$	5,103	(1)%	$	5,075	-

Payout Annuities Reserve Balance	$	1,870	$	2,008	(7)%	$	1,908	(2)%

Life Insurance In Force	$	196,794	$	194,980	1%	$	196,164	-

Net Amount at Risk (Life)	$	37,465	$	38,950	(4)%	$	37,636	-

Net Policyholder Reserves
VUL/UL	$	14,593	$	12,387	18%	$	14,106	3%
Term and whole life	171		178		(4)%	172		(1)%
Disability insurance	494		505		(2)%	503		(2)%
Other insurance	629		661		(5)%	637		(1)%
Total net policyholder reserves	$	15,887	$	13,731	16%	$	15,418	3%

DAC Ending Balances
Variable Annuities DAC	$	1,799	$	1,614	11%	$	1,792	-
Life and Health DAC	$	799	$	836	(4)%	$	839	(5)%

NM Not Meaningful - variance equal to or greater than 100%


Ameriprise Financial, Inc.
Corporate Segment Adjusted Operating Results and Metrics
(in millions, unaudited)	2 Qtr 2021		2 Qtr 2020		% Over/ (Under)	1 Qtr 2021		% Over/ (Under)

Corporate Excluding Long Term Care and Fixed Annuities Adjusted Operating Income Statements
Revenues
Management and financial advice fees	$	—	$	—	-	$	—	-
Distribution fees	—		—		-	—		-
Net investment income	(20)		(22)		9%	(1)		NM
Premiums, policy and contract charges	1		—		-	—		-
Other revenues	3		4		(25)%	1		NM
Total revenues	(16)		(18)		11%	—		-
Banking and deposit interest expense	1		1		-	—		-
Adjusted operating total net revenues	(17)		(19)		11%	—		-

Expenses
Distribution expenses	—		—		-	—		-
Interest credited to fixed accounts	—		—		-	—		-
Benefits, claims, losses and settlement expenses	—		—		-	—		-
Amortization of deferred acquisition costs	—		—		-	—		-
Interest and debt expense	9		9		-	7		(29)%
General and administrative expense	48		49		2%	56		14%
Adjusted operating expenses	57		58		2%	63		10%
Pretax adjusted operating earnings (loss)	$	(74)	$	(77)	4%	$	(63)	(17)%

NM Not Meaningful - variance equal to or greater than 100%


Ameriprise Financial, Inc.
Corporate Segment Adjusted Operating Results and Metrics
(in millions, unaudited)	2 Qtr 2021		2 Qtr 2020		% Over/ (Under)	1 Qtr 2021		% Over/ (Under)

Long Term Care Adjusted Operating Income Statements
Revenues
Management and financial advice fees	$	—	$	—	-	$	—	-
Distribution fees	—		—		-	—		-
Net investment income	38		40		(5)%	38		-
Premiums, policy and contract charges	24		25		(4)%	24		-
Other revenues	—		—		-	—		-
Total revenues	62		65		(5)%	62		-
Banking and deposit interest expense	—		—		-	—		-
Adjusted operating total net revenues	62		65		(5)%	62		-

Expenses
Distribution expenses	(3)		(3)		-	(3)		-
Interest credited to fixed accounts	—		—		-	—		-
Benefits, claims, losses and settlement expenses	52		42		(24)%	11		NM
Amortization of deferred acquisition costs	—		—		-	—		-
Interest and debt expense	2		2		-	3		33%
General and administrative expense	8		7		(14)%	5		(60)%
Adjusted operating expenses	59		48		(23)%	16		NM
Pretax adjusted operating earnings (loss)	$	3	$	17	(82)%	$	46	(93)%

Long Term Care Policyholder Reserves, net of reinsurance (1)
Active Life Reserves	$	2,514	$	2,249	12%	$	2,431	3%
Disabled Life Reserves	548		569		(4)%	540		1%
Total long term care policyholder reserves, net of reinsurance	$	3,062	$	2,818	9%	$	2,971	3%

(1) SFAS 115 requires GAAP reserves to include all unrealized gains on available for sale securities in the portfolio to be reported as if they were realized on the last day of the accounting period with all financial impacts flowing through other comprehensive income.
NM Not Meaningful - variance equal to or greater than 100%


Ameriprise Financial, Inc.
Corporate Segment (1) Adjusted Operating Results and Metrics
(in millions, unaudited)	2 Qtr 2021			2 Qtr 2020			% Over/ (Under)	1 Qtr 2021			% Over/ (Under)

Fixed Annuities Adjusted Operating Income Statements
Revenues
Management and financial advice fees	$	—		$	—		-	$	—		-
Distribution fees	—			—			-	—			-
Net investment income	61			70			(13)%	63			(3)%
Premiums, policy and contract charges	—			—			-	—			-
Other revenues	13			15			(13)%	14			(7)%
Total revenues	74			85			(13)%	77			(4)%
Banking and deposit interest expense	—			—			-	—			-
Adjusted operating total net revenues	74			85			(13)%	77			(4)%

Expenses
Distribution expenses	1			1			-	1			-
Interest credited to fixed accounts	62			64			3%	61			(2)%
Benefits, claims, losses and settlement expenses	2			—			-	2			-
Amortization of deferred acquisition costs	2			3			33%	4			50%
Interest and debt expense	6			5			(20)%	5			(20)%
General and administrative expense	7			9			22%	8			13%
Adjusted operating expenses	80			82			2%	81			1%
Pretax adjusted operating earnings (loss)	$	(6)		$	3		NM	$	(4)		(50)%

Fixed Deferred Annuities - ending balance - contract accumulation values	$	7,771		$	8,116		(4)%	$	7,850		(1)%

Tax Equivalent Spread - Fixed Deferred Annuities (2)
Gross rate of return of invested assets	2.8		%	3.6		%		3.1		%
Crediting rate excluding capitalized interest	(3.3)		%	(3.3)		%		(3.3)		%
Tax equivalent margin spread	(0.5)		%	0.3		%		(0.2)		%

Fixed Deferred Annuities DAC Ending Balance	$	46		$	44		5%	$	48		(4)%

(1) Fixed annuities was moved into the Corporate & Other segment as a closed block. Prior periods have been restated.
(2) Attributable to interest sensitive products only, which has been approximately 99% of the total ending fixed deferred annuities accumulation values in the periods reported. The asset earnings rate is a calculated yield based on specifically assigned assets.
NM Not Meaningful - variance equal to or greater than 100%


Ameriprise Financial, Inc.
Eliminations (1) Adjusted Operating Results
(in millions, unaudited)	2 Qtr 2021		2 Qtr 2020		% Over/ (Under)	1 Qtr 2021		% Over/ (Under)

Revenues
Management and financial advice fees	$	(38)	$	(35)	(9)%	$	(36)	(6)%
Distribution fees	(350)		(280)		(25)%	(331)		(6)%
Net investment income	(5)		(4)		(25)%	(4)		(25)%
Premiums, policy and contract charges	(7)		(8)		13%	(8)		13%
Other revenues	—		—		-	—		-
Total revenues	(400)		(327)		(22)%	(379)		(6)%
Banking and deposit interest expense	(1)		(1)		-	—		-
Adjusted operating total net revenues	(399)		(326)		(22)%	(379)		(5)%

Expenses
Distribution expenses	(375)		(302)		24%	(355)		6%
Interest credited to fixed accounts	—		—		-	—		-
Benefits, claims, losses and settlement expenses	(5)		(3)		67%	(4)		25%
Amortization of deferred acquisition costs	—		—		-	—		-
Interest and debt expense	(3)		(5)		(40)%	(3)		-
General and administrative expense	(16)		(16)		-	(17)		(6)%
Adjusted operating expenses	(399)		(326)		22%	(379)		5%
Pretax adjusted operating earnings (loss)	$	—	$	—	-	$	—	-

(1) The majority of the amounts represent the impact of inter-segment transfer pricing for both revenues and expenses.


Ameriprise Financial, Inc.
Capital Information
(in millions, unaudited)	June 30, 2021			June 30, 2020			March 31, 2021

Long-term Debt Summary
Senior notes	$	2,800		$	2,800		$	2,800
Finance lease liabilities	44			51			46
Fair value of hedges, unamortized discount and debt issuance costs	(11)			(16)			(12)
Total Ameriprise Financial long-term debt	2,833			2,835			2,834
Non-recourse debt of consolidated investment entities	2,558			1,489			2,671
Total long-term debt	$	5,391		$	4,324		$	5,505

Total Ameriprise Financial long-term debt	$	2,833		$	2,835		$	2,834
Fair value of hedges, unamortized discount and debt issuance costs	11			16			12
Finance lease liabilities	(44)			(51)			(46)
Total Ameriprise Financial long-term debt excluding fair value of hedges, unamortized discount, debt issuance costs and finance lease liabilities	$	2,800		$	2,800		$	2,800

Total equity (1)	$	5,686		$	6,500		$	5,502
Equity of consolidated investment entities	(6)			(5)			(1)
Total equity excluding CIEs	$	5,680		$	6,495		$	5,501

Total Ameriprise Financial capital	$	8,519		$	9,335		$	8,336
Total Ameriprise Financial capital excluding fair value of hedges, unamortized discount, debt issuance costs, finance lease liabilities and equity of CIEs	$	8,480		$	9,295		$	8,301

Debt to capital
Total Ameriprise Financial long-term debt to total Ameriprise Financial capital	33.3		%	30.4		%	34.0		%
Total Ameriprise Financial long-term debt to total Ameriprise Financial capital excluding fair value of hedges, unamortized discount, best issuance costs, finance lease liabilities and equity of CIEs (1)	33.0		%	30.1		%	33.7		%

(1) Includes accumulated other comprehensive income, net of tax.


Ameriprise Financial, Inc.
Consolidated Balance Sheets
(in millions, unaudited)	June 30, 2021		December 31, 2020

Assets
Cash and cash equivalents	$	7,121	$	6,751
Cash of consolidated investment entities	95		94
Investments	40,745		41,031
Investments of consolidated investment entities	2,611		1,918
Separate account assets	96,854		92,611
Receivables	8,030		7,819
Receivables of consolidated investment entities	48		16
Deferred acquisition costs	2,650		2,532
Restricted and segregated cash and investments	2,382		2,558
Other assets	11,165		10,551
Other assets of consolidated investment entities	2		2
Total Assets	$	171,703	$	165,883

Liabilities
Policyholder account balances, future policy benefits and claims	$	34,222	$	33,992
Separate account liabilities	96,854		92,611
Customer deposits	17,796		17,641
Short-term borrowings	200		200
Long-term debt	2,833		2,831
Debt of consolidated investment entities	2,558		1,913
Accounts payable and accrued expenses	2,034		1,998
Other liabilities	9,381		8,761
Other liabilities of consolidated investment entities	139		69
Total Liabilities	166,017		160,016

Equity
Ameriprise Financial
Common shares ($.01 par)	3		3
Additional paid-in capital	9,049		8,822
Retained earnings	16,057		15,292
Treasury stock	(19,883)		(18,879)
Accumulated other comprehensive income, net of tax	460		629
Total Equity	5,686		5,867
Total Liabilities and Equity	$	171,703	$	165,883


Ameriprise Financial, Inc.
Disclosed Items - Included in Adjusted Operating Earnings
(in millions, unaudited)	2 Qtr 2021

	Corporate
	Affordable Housing Investment Adjustment (1)
Revenues
Management and financial advice fees	$	—
Distribution fees	—
Net investment income	(7)
Premiums, policy and contract charges	—
Other revenues	—
Total revenues	(7)
Banking and deposit interest expense	—
Adjusted operating total net revenues	(7)

Expenses
Distribution expenses	—
Interest credited to fixed accounts	—
Benefits, claims, losses and settlement expenses	—
Amortization of deferred acquisition costs	—
Interest and debt expense	—
General and administrative expense	—
Adjusted operating expenses	—
Pretax adjusted operating earnings (loss)	$	(7)

(1) Adjustment for an affordable housing investment to align it with the remaining tax benefit cash flows


Ameriprise Financial, Inc.
Reconciliation Table: Earnings
	Quarter Ended June 30,				Per Diluted Share Quarter Ended June 30,					% Over/ (Under)
(in millions, except per share amounts, unaudited)	2021		2020		2021		2020
Net income	$	591	$	(539)	$	4.88	$	(4.31)	(3)	NM
Add: Basic to diluted share conversion	—		—		—		0.04		(4)
Less: Net realized investment gains (losses) (1)	11		(2)		0.09		(0.02)
Add: Market impact on non-traditional long-duration products (1)	87		1,113		0.71		8.82
Add: Mean reversion-related impacts (1)	(42)		(14)		(0.35)		(0.12)
Add: Market impact of hedges on investments (1)	17		—		0.14		—
Add: Integration/restructuring charges (1)	7		2		0.06		0.02
Less: Net income (loss) attributable to consolidated investment entities	(2)		—		(0.02)		—
Add: Tax effect of adjustments (2)	(12)		(231)		(0.10)		(1.83)
Adjusted operating earnings	$	639	$	333	$	5.27	$	2.64		100%
Less: NOL tax impacts	—		(144)		—		(1.14)
Adjusted operating earnings excluding NOL tax impacts	$	639	$	477	$	5.27	$	3.78		39%

Weighted average common shares outstanding:
Basic	118.4		125.0
Diluted	121.2		126.2

(1) Pretax adjusted operating adjustment.
(2) Calculated using the statutory tax rate of 21%.
(3) Diluted shares used in this calculation represent basic shares due to the net loss. Using actual diluted shares would result in antidilution.
(4) Represents the difference of the per share amount for net loss using basic shares compared to the per share amount for net loss using diluted shares.


Ameriprise Financial, Inc.
Reconciliation Table: Earnings
	Year-to-date June 30,				Per Diluted Share Year-to-date June 30,				% Over/ (Under)
(in millions, except per share amounts, unaudited)	2021		2020		2021		2020
Net income	$	1,028	$	1,497	$	8.45	$	11.77	(28)%
Add: Basic to diluted share conversion	—		—		—		—
Less: Net realized investment gains (losses) (1)	66		(22)		0.54		(0.17)
Add: Market impact on non-traditional long-duration products (1)	483		(670)		3.97		(5.27)
Add: Mean reversion-related impacts (1)	(98)		47		(0.81)		0.37
Add: Market impact of hedges on investments (1)	17		—		0.14		—
Add: Integration/restructuring charges (1)	7		3		0.06		0.02
Less: Net income (loss) attributable to consolidated investment entities	(3)		(2)		(0.02)		(0.02)
Add: Tax effect of adjustments (2)	(72)		126		(0.59)		0.99
Adjusted operating earnings	$	1,302	$	1,027	$	10.70	$	8.07	33%
Less: NOL tax impacts	—		—		—		—
Adjusted operating earnings excluding NOL tax impacts	$	1,302	$	1,027	$	10.70	$	8.07	33%

Weighted average common shares outstanding:
Basic	119.1		125.7
Diluted	121.7		127.2

(1) Pretax adjusted operating adjustment.
(2) Calculated using the statutory tax rate of 21%.


Ameriprise Financial, Inc.
Reconciliation Table: Pretax Adjusted Operating Earnings and Pretax Adjusted Operating Margin
	Quarter Ended June 30,
(in millions, unaudited)	2021			2020
Total net revenues	$	3,418		$	2,712
Less: Net realized investment gains (losses)	10			(3)
Less: Market impact on non-traditional long-duration products	21			(66)
Less: Mean Reversion related impacts	1			1
Less: Market impact of hedges on investments	(17)			—
Less: Integration/restructuring charges	—			—
Less: CIEs revenue	16			15
Adjusted operating total net revenues	$	3,387		$	2,765

Total expenses	$	2,697		$	3,238
Less: CIEs expenses	18			15
Less: Integration/restructuring charges	7			2
Less: Market impact on non-traditional long-duration products	108			1,047
Less: Mean reversion-related impacts	(41)			(13)
Less: DAC/DSIC offset to net realized investment gains (losses)	(1)			(1)
Adjusted operating expenses	$	2,606		$	2,188

Pretax income	$	721		$	(526)
Pretax adjusted operating earnings	$	781		$	577

Pretax income margin	21.1		%	(19.4)		%
Pretax adjusted operating margin	23.1		%	20.9		%


Ameriprise Financial, Inc.
Reconciliation Table: Advice & Wealth Management Adjusted Revenue Per Advisor
(unaudited)	3Q 2019		4Q 2019		1Q 2020		2Q 2020		3Q 2020		4Q 2020		1Q 2021		2Q 2021		% Over/ (Under)
Total Net Revenue ($ in M)	$	1,682	$	1,710	$	1,695	$	1,537	$	1,667	$	1,776	$	1,879	$	1,980
Interest Revenue ($ in M)	$	(116)	$	(92)	$	(78)	$	—	$	—	$	—	$	—	$	—

Advisor Count	9,930		9,871		9,878		9,894		9,905		9,922		10,031		10,047

Revenue Per Advisor ($ in K)	$	169	$	173	$	172	$	155	$	168	$	179	$	187	$	197	27%
Revenue Per Advisor excluding short-term interest rate impact ($ in K)	$	158	$	164	$	164	$	155	$	168	$	179	$	187	$	197	27%

Revenue Per Advisor TTM ($ in K)							$	669							$	731	9%
Revenue Per Advisor excluding short-term interest rate impact TTM ($ in K)							$	641							$	731	14%


Ameriprise Financial, Inc.
Reconciliation Table: Return on Equity (ROE) Excluding Accumulated Other Comprehensive Income “AOCI”
	Twelve Months Ended June 30,
(in millions, unaudited)	2021			2020
Net income	$	1,065		$	2,503
Less: Adjustments (1)	(980)			371
Adjusted operating earnings	$	2,045		$	2,132

Total Ameriprise Financial, Inc. shareholders’ equity	$	5,924		$	6,190
Less: Accumulated other comprehensive income, net of tax	463			194
Total Ameriprise Financial, Inc. shareholders’ equity excluding AOCI	5,461			5,996
Less: Equity impacts attributable to the consolidated investment entities	1			—
Adjusted operating equity	$	5,460		$	5,996

Return on equity excluding AOCI	19.5		%	41.7		%
Adjusted operating return on equity excluding AOCI (2)	37.5		%	35.6		%

(1) Adjustments reflect the trailing twelve months' sum of after-tax net realized investment gains/losses, net of deferred sales inducement costs ("DSIC") and deferred acquisition costs ("DAC") amortization, unearned revenue amortization and the reinsurance accrual; the market impact on non-traditional long-duration products, net of hedges and related DAC amortization, unearned revenue amortization, and the reinsurance accrual; mean reversion related impacts; gain on disposal of business; the market impact of hedges to offset interest rate and currency changes on unrealized gains or losses for certain investments; integration/restructuring charges; and the impact of consolidating certain investment entities. After-tax is calculated using the statutory tax rate of 21%.
(2) Adjusted operating return on equity excluding accumulated other comprehensive income (AOCI) is calculated using the trailing twelve months of earnings excluding the after-tax net realized investment gains/losses, net of DSIC and DAC amortization, unearned revenue amortization and the reinsurance accrual; the market impact on non-traditional long-duration products, net of hedges and related DAC amortization, unearned revenue amortization, and the reinsurance accrual; mean reversion related impacts; gain on the disposal of business; the market impact of hedges to offset interest rate and currency changes on unrealized gains or losses for certain investments; integration/restructuring charges; the impact of consolidating certain investment entities; and discontinued operations in the numerator, and Ameriprise Financial shareholders' equity excluding AOCI and the impact of consolidating investment entities using a five-point average of quarter-end equity in the denominator. After-tax is calculated using the statutory tax rate of 21%.


			Ameriprise Financial, Inc. Minneapolis, MN NYSE: AMP July 26, 2021


	Quarter Ended June 30,				% Over/ (Under)
(in billions, unless otherwise noted)	2021		2020
Total client assets	$	807	$	630	28%
Total client net flows (1)	$	9.5	$	6.2	54%
Wrap net flows (1)	$	10.0	$	5.6	78%
AWM cash balance	$	39.2	$	38.6	2%
Average gross yield on cash balances (in bps)	63		79
Adjusted operating net revenue per advisor (TTM in thousands)	$	731	$	669	9%
Adjusted for interest rates (2)	$	731	$	641	14%

(1) See definition on page 12.
(2) Adjusted for impact from interest rates. See reconciliation on page 28.


Ameriprise Financial, Inc.
Reconciliation Table: General and Administrative Expense
	Quarter Ended June 30,				% Over/ (Under)
(in millions, unaudited)	2021		2020
General and administrative expense	$	830	$	776	(7)%
Less: CIEs expenses	1		—
Less: Integration/restructuring charges	7		2
Adjusted operating general and administrative expense	$	822	$	774	(6)%


Ameriprise Financial, Inc.
Reconciliation Table: Effective Tax Rate
	Quarter Ended June 30, 2020
(in millions, unaudited)	GAAP			Adjusted Operating
Pretax income	$	(526)		$	577
Income tax provision	$	13		$	244

Effective tax rate	(2.4)		%	42.3		%


Ameriprise Financial, Inc.
Reconciliation Table: Effective Tax Rate
	Quarter Ended June 30, 2021
(in millions, unaudited)	GAAP			Adjusted Operating
Pretax income	$	721		$	781
Income tax provision	$	130		$	142

Effective tax rate	18.1		%	18.2		%


Ameriprise Financial, Inc.
Reconciliation Table: Adjusted Operating Total Net Revenues Mix Shift
	Quarter Ended June 30,
(in millions, unaudited)	2021			2020

Advice & Wealth Management	$	1,980		$	1,537
Asset Management	879			668
RPS	808			755
Subtotal adjusted operating total net revenues	3,667			2,960
Corporate	119			131
Eliminations	(399)			(326)
Adjusted operating total net revenues	$	3,387		$	2,765

Advice & Wealth Management	54		%	52		%
Asset Management	24		%	22		%
RPS	22		%	26		%
Subtotal adjusted operating total net revenues	100		%	100		%
AWM & AM	78		%	74		%