Segment, Other Supplemental Information and Concentrations (Tables)

12 Months Ended

Dec. 31, 2019

Segment Reporting [Abstract]

Regional Segment Revenue and Segment Gross Profit

The following table presents segment revenue and segment gross profit for the Company for the years ended December 31: 

In millions	2019		2018		2017
Segment revenue
Americas	$	1,057	$	1,126	$	1,195
EMEA	492		587		567
APAC	350		451		394
Total revenue	1,899		2,164		2,156
Segment gross profit
Americas	626		621		675
EMEA	239		275		276
APAC	148		199		161
Total segment gross profit	1,013		1,095		1,112
Stock-based compensation expense	14		15		13
Acquisition, integration and reorganization-related costs	11		5		4
Amortization of capitalized software costs	33		49		71
Total gross profit	955		1,026		1,024
Selling, general and administrative expenses	618		666		651
Research and development expenses	327		317		305
Total income from operations	$	10	$	43	$	68

Revenue from External Customers by Geographic Areas

The following table presents revenues by geographic area for the years ended December 31: 

In millions	2019		2018		2017
United States	$	953	$	1,018	$	1,089
Americas (excluding United States)	104		108		106
EMEA	492		587		567
APAC	350		451		394
Total revenue	$	1,899	$	2,164	$	2,156

Property and Equipment by Geographic Area

The following table presents property and equipment, net by geographic area at December 31: 

In millions	2019		2018
United States	$	261	$	226
Americas (excluding United States)	19		18
EMEA	36		26
APAC	34		25
Property and equipment, net	$	350	$	295