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Severance, Restructuring and Other Charges (Tables)

3 Months Ended

12 Months Ended

Mar. 31, 2013

Dec. 31, 2012

Severance, Restructuring and Other Charges

Summary of severance, restructuring and other charges, net

	Three Months Ended March 31,
	2013		2012
Severance	$	679	$	2,455
Lease exit charges, net	46		349
Transaction related expenses	974		—
Severance, restructuring and other charges, net	$	1,699	$	2,804

	Year Ended December 31,

	2012		2011			2010
Severance	$	5,627	$	11,079		$	6,501
Lease exit charges		4,898		7			3,443
Asset impairment charges		—		275			1,746
Transaction related expenses		3,876		(592	)		209

Severance, restructuring and other charges, net	$	14,401	$	10,769		$	11,899

Schedule of the activity in the Company's restructuring liabilities, which are included in liabilities

	Reduction in work-force and severance			Closure of call centers			Transaction related expense			Total
Balance at December 31, 2012	$	1,042		$	1,810		$	470		$	3,322
Expense	679			46			974			1,699
Cash Paid	(875		)	(701		)	(740		)	(2,316		)
Balance at March 31, 2013	$	846		$	1,155		$	704		$	2,705

	Reduction in work-force and severance			Closure of call centers			Transaction related expense			Total

Balance at December 31, 2010	$	2,491		$	2,807		$	—		$	5,298
Expense		11,196			946			—			12,142
Cash Paid		(11,627	)		(897	)		—			(12,524	)
Reversals(1)		(115	)		(1,421	)		—			(1,536	)

Balance at December 31, 2011	$	1,945		$	1,435		$	—		$	3,380
Expense		5,627			4,898			3,876			14,401
Cash Paid		(6,530	)		(4,061	)		(3,406	)		(13,997	)
Reclassification(2)		—			(462	)		—			(462	)

Balance at December 31, 2012	$	1,042		$	1,810		$	470		$	3,322

(1): During the year ended December 31, 2011, the Company reversed a previously recorded lease exit reserve.
(2): During the year ended December 31, 2012, the Company reclassified $462 from restructuring liabilities to deferred rent liabilities.

- Definition

Tabular disclosure of restructuring and related costs by type of restructuring including the description of the restructuring costs, such as the expected cost; the costs incurred during the period; the cumulative costs incurred as of the balance sheet date; the income statement caption within which the restructuring charges recognized for the period are included; and changes to an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost.

+ References+ Details

- Definition

Tabular disclosure of an entity's restructuring reserve that occurred during the period associated with the exit from or disposal of business activities or restructurings for each major type of cost. This element may also include a description of any reversal and other adjustment made during the period to the amount of an accrued liability for restructuring activities. This element may be used to encapsulate the roll forward presentations of an entity's restructuring reserve by type of cost and in total, and explanation of changes that occurred in the period.

+ References+ Details