Geographic Operations and Concentrations

3 Months Ended

12 Months Ended

Mar. 31, 2013

Dec. 31, 2012

Geographic Operations and Concentrations

Geographic Operations and Concentrations

Note 15—Geographic Operations and Concentrations

We operate in one operating segment and provide services primarily in two regions: “Americas,” which includes the United States, Canada, the Philippines, India, China, Nicaragua, the Dominican Republic, El Salvador, and Honduras; and “EMEA,” which includes Europe, the Middle East, and Africa.

The following table presents geographic information regarding our operations:

	Three Months Ended March 31,
	2013		2012
Revenues
Americas
United States	$	56,559	$	48,971
Philippines	56,430		52,180
Canada	28,399		29,367
Others	31,822		28,180
Total Americas	173,210		158,698
EMEA	69,602		56,841
	$	242,812	$	215,539

	March 31, 2013		December 31, 2012
Total assets:
Americas	$	521,097	$	536,149
EMEA	136,205		67,879
	$	657,302	$	604,028

We derive significant revenues from two clients. At March 31, 2013, two of our largest clients by revenue are global technology companies. The percentage of revenue for clients exceeding 10% of revenue in the three months ended March 31, 2013 and 2012 is as follows:

	Three Months Ended March 31,
	2013		2012
Microsoft	14	%	10	%
Dell	8	%	10	%

Related accounts receivable from these two clients were 7% and 15%, respectively, of our total accounts receivable at March 31, 2013 and 4% and 13%, respectively, of our total accounts receivable at March 31, 2012.

Note 18—Geographic Operations and Concentrations

        We operate in one operating segment and provide services primarily in two regions: "Americas", which includes the United States, Canada, the Philippines, India, China, Nicaragua, the Dominican Republic, and El Salvador; and "EMEA", which includes Europe, the Middle East, and Africa.

        The following table presents geographic information regarding our operations:

	Year Ended December 31,
	2012		2011		2010
Revenue:
Americas
United States	$	204,229	$	193,385	$	201,018
Philippines		207,589		188,021		161,789
Canada		109,920		126,827		121,022
Others		118,309		100,530		104,200
Total Americas	$	640,047	$	608,763	$	588,029
EMEA		220,264		238,144		212,144
Total	$	860,311	$	846,907	$	800,173

	December 31, 2012		December 31, 2011
Total assets:
Americas	$	536,149	$	545,568
EMEA		67,879		71,128
	$	604,028	$	616,696

        We derive significant revenues from three clients. At December 31, 2012, three of our largest clients by revenue are global technology companies. The percentage of revenue for clients exceeding 10% of revenue in the years ended December 31, 2012, 2011 and 2010 is as follows:

	Year Ended December 31,
	2012			2011			2010
Microsoft		11	%		10	%		6	%
Dell		9	%		12	%		16	%
Hewlett Packard		8	%		10	%		12	%

        Related accounts receivable from these three clients were 3%, 12% and 7%, respectively, of our total accounts receivable at December 31, 2012 and 6%, 14% and 9%, respectively, of our total accounts receivable at December 31, 2011.