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Segment Information (Tables)
9 Months Ended
Sep. 30, 2013
Reconciliation of Revenue and operating Income from Segments to Consolidated
Following are the operating results for the respective periods:
 
 
Three Months Ended September 30,
 
Nine Months Ended September 30,
 
2013
 
2012
 
2013
 
2012
(millions)
Revenues
 
Pretax
Profit
(Loss)
 
Revenues
 
Pretax
Profit
(Loss)
 
Revenues
 
Pretax
Profit
(Loss)
 
Revenues
 
Pretax
Profit
(Loss)
Personal Lines
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Agency
$
2,162.7

 
$
122.0

 
$
2,047.7

 
$
52.3

 
$
6,421.4

 
$
428.4

 
$
6,032.3

 
$
237.9

Direct
1,693.4

 
107.3

 
1,582.7

 
105.9

 
5,020.4

 
360.5

 
4,660.1

 
193.2

Total Personal Lines1
3,856.1

 
229.3

 
3,630.4

 
158.2

 
11,441.8

 
788.9

 
10,692.4

 
431.1

Commercial Lines
446.8

 
26.3

 
424.3

 
7.5

 
1,317.3

 
73.7

 
1,219.2

 
61.0

Other indemnity
.1

 
(6.2
)
 
.1

 
(.5
)
 
.2

 
(9.7
)
 
.8

 
(3.1
)
Total underwriting operations
4,303.0

 
249.4

 
4,054.8

 
165.2

 
12,759.3

 
852.9

 
11,912.4

 
489.0

Fees and other revenues2
76.0

 
NA

 
78.4

 
NA

 
215.3

 
NA

 
213.5

 
NA

Service businesses
11.3

 
.2

 
9.9

 
.3

 
30.3

 
.2

 
28.3

 
.6

Investments3
135.3

 
130.1

 
280.9

 
277.6

 
551.5

 
537.0

 
580.9

 
569.6

Gains (losses) on extinguishment of debt
(4.3
)
 
(4.3
)
 
(.1
)
 
(.1
)
 
(4.3
)
 
(4.3
)
 
(1.8
)
 
(1.8
)
Interest expense
NA

 
(30.4
)
 
NA

 
(30.6
)
 
NA

 
(91.4
)
 
NA

 
(93.2
)
Consolidated total
$
4,521.3

 
$
345.0

 
$
4,423.9

 
$
412.4

 
$
13,552.1

 
$
1,294.4

 
$
12,733.3

 
$
964.2

 
1Personal auto insurance accounted for 91% of the total Personal Lines segment net premiums earned in all periods; insurance for our special lines products (e.g., motorcycles, ATVs, RVs, mobile homes, watercraft, and snowmobiles) accounted for the balance of the Personal Lines net premiums earned.
2Pretax profit (loss) for fees and other revenues are allocated to operating segments.
3Revenues represent recurring investment income and total net realized gains (losses) on securities; pretax profit is net of investment expenses.
NA = Not Applicable

Underwriting Margins and Combined Ratios for our Underwriting Operations
Following are the underwriting margins/combined ratios for our underwriting operations for the respective periods:
 
 
Three Months Ended September 30,
 
Nine Months Ended September 30,
 
2013
 
2012
 
2013
 
2012
 
Under-writing
Margin
 
Combined
Ratio
 
Under-writing
Margin
 
Combined
Ratio
 
Under-writing
Margin
 
Combined
Ratio
 
Under-writing
Margin
 
Combined
Ratio
Personal Lines
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Agency
5.6
%
 
94.4
 
2.6
%
 
97.4
 
6.7
%
 
93.3
 
3.9
%
 
96.1
Direct
6.3

 
93.7
 
6.7

 
93.3
 
7.2

 
92.8
 
4.1

 
95.9
Total Personal Lines
5.9

 
94.1
 
4.4

 
95.6
 
6.9

 
93.1
 
4.0

 
96.0
Commercial Lines
5.9

 
94.1
 
1.8

 
98.2
 
5.6

 
94.4
 
5.0

 
95.0
Other indemnity1
NM

 
NM
 
 NM

 
NM
 
 NM

 
NM
 
 NM

 
NM
Total underwriting operations
5.8

 
94.2
 
4.1

 
95.9
 
6.7

 
93.3
 
4.1

 
95.9
 
1Underwriting margins and combined ratios are not meaningful (NM) for our other indemnity businesses due to the low level of premiums earned by, and the variability of loss costs in, such businesses.