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Background and Summary of Significant Accounting Policies (Details)
$ in Millions
2 Months Ended 3 Months Ended 10 Months Ended 12 Months Ended
Oct. 31, 2017
reporting_unit
Dec. 31, 2017
USD ($)
Mar. 31, 2019
USD ($)
Mar. 31, 2018
USD ($)
Oct. 31, 2017
USD ($)
Dec. 31, 2019
USD ($)
reporting_unit
segment
Dec. 31, 2018
USD ($)
Jan. 01, 2019
USD ($)
Description of Business                
USF contributions   $ 71     $ 331 $ 428 $ 415  
Past due threshold, days outstanding           30 days    
Finite-lived intangible assets, useful life           9 years    
Goodwill impairment   $ 0 $ 3,708   $ 0 $ 3,708 $ 0  
Number of reporting units | reporting_unit 1         1    
Number of operating segments | segment           1    
Reclassification from AOCI to retained earnings, tax effect       $ 6        
Operating lease assets           $ 1,060    
Operating lease liabilities           1,103    
Accounting Standards Update 2016-02                
Description of Business                
Operating lease assets               $ 1,300
Operating lease liabilities               $ 1,400
Accumulated deficit | Accounting Standards Update 2014-09                
Description of Business                
Cumulative effect of adoption of ASU           9    
Cumulative net effect of adoption of ASU, tax           3    
Accumulated deficit | Accounting Standards Update 2016-02                
Description of Business                
Cumulative effect of adoption of ASU           $ (39)    
Customer relationships                
Description of Business                
Finite-lived intangible assets, useful life           10 years    
Capitalized software                
Description of Business                
Finite-lived intangible assets, useful life           7 years    
Other                
Description of Business                
Finite-lived intangible assets, useful life           5 years    
Minimum                
Description of Business                
Contract term           1 year    
Period company may receive up front payments for services to be provided in the future (in years)           10 years    
Minimum | Customer relationships                
Description of Business                
Finite-lived intangible assets, useful life           7 years    
Maximum                
Description of Business                
Contract term           5 years    
Period company may receive up front payments for services to be provided in the future (in years)           20 years    
Maximum | Customer relationships                
Description of Business                
Finite-lived intangible assets, useful life           14 years    
Consumer Customers | Minimum                
Description of Business                
Length of customer life           12 months    
Consumer Customers | Maximum                
Description of Business                
Length of customer life           60 months    
Consumer Customers | Weighted Average                
Description of Business                
Length of customer life           30 months