10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 10-Q

þQUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended March 31, 2014

OR

o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE

SECURITIES EXCHANGE ACT OF 1934

For the transition period from ________________ to ________________

Commission file number: 1-3579

PITNEY BOWES INC.

(Exact name of registrant as specified in its charter)

Delaware	06-0495050
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)
1 Elmcroft Road, Stamford, Connecticut	06926-0700
(Address of principal executive offices)	(Zip Code)

(203) 356-5000

(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes þ No o

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes þ No o

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See the definitions of “large accelerated filer,” “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer þ Accelerated filer o Non-accelerated filer o Smaller reporting company o

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes o No þ

As of April 23, 2014, 202,640,173 shares of common stock, par value $1 per share, of the registrant were outstanding.

PITNEY BOWES INC.

INDEX

		Page Number
Part I - Financial Information:
Item 1:	Financial Statements (Unaudited)
	Condensed Consolidated Statements of Income for the Three Months Ended March 31, 2014 and 2013	3
	Condensed Consolidated Statements of Comprehensive Income for the Three Months Ended March 31, 2014 and 2013	4
	Condensed Consolidated Balance Sheets at March 31, 2014 and December 31, 2013	5
	Condensed Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2014 and 2013	6
	Notes to Condensed Consolidated Financial Statements	7
Item 2:	Management’s Discussion and Analysis of Financial Condition and Results of Operations	27
Item 3:	Quantitative and Qualitative Disclosures about Market Risk	35
Item 4:	Controls and Procedures	35
Part II - Other Information:
Item 1:	Legal Proceedings	36
Item 1A:	Risk Factors	36
Item 2:	Unregistered Sales of Equity Securities and Use of Proceeds	36
Item 6:	Exhibits	36
Signatures		37

2

PART I. FINANCIAL INFORMATION

Item 1: Financial Statements

PITNEY BOWES INC.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME

(Unaudited; in thousands, except per share data)

	Three Months Ended March 31,
	2014		2013
Revenue:
Equipment sales	$	189,056	$	196,767
Supplies	79,517		73,218
Software	91,555		87,012
Rentals	123,579		129,114
Financing	110,050		113,887
Support services	158,252		162,589
Business services	185,488		146,776
Total revenue	937,497		909,363
Costs and expenses:
Cost of equipment sales	82,534		94,543
Cost of supplies	24,154		22,846
Cost of software	30,164		24,791
Cost of rentals	25,444		26,398
Financing interest expense	19,653		19,019
Cost of support services	98,981		102,529
Cost of business services	128,936		102,355
Selling, general and administrative	351,375		351,654
Research and development	26,192		29,251
Restructuring charges	9,841		—
Interest expense, net	24,064		28,991
Other expense	61,657		25,121
Total costs and expenses	882,995		827,498
Income from continuing operations before income taxes	54,502		81,865
Provision for income taxes	8,036		17,795
Income from continuing operations	46,466		64,070
Income from discontinued operations, net of tax	2,801		8,030
Net income	49,267		72,100
Less: Preferred stock dividends attributable to noncontrolling interests	4,594		4,594
Net income attributable to Pitney Bowes Inc.	$	44,673	$	67,506
Amounts attributable to common stockholders:
Net income from continuing operations	$	41,872	$	59,476
Income from discontinued operations, net of tax	2,801		8,030
Net income attributable to Pitney Bowes Inc.	$	44,673	$	67,506
Basic earnings per share attributable to common stockholders:
Continuing operations	$	0.21	$	0.30
Discontinued operations	0.01		0.04
Net income attributable to Pitney Bowes Inc.	$	0.22	$	0.34
Diluted earnings per share attributable to common stockholders:
Continuing operations	$	0.21	$	0.29
Discontinued operations	0.01		0.04
Net income attributable to Pitney Bowes Inc.	$	0.22	$	0.33

See Notes to Condensed Consolidated Financial Statements

3

PITNEY BOWES INC.

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(Unaudited; in thousands)

	Three Months Ended
	Three Months Ended March 31,
	2014			2013
Net income	$	49,267		$	72,100
Less: Preferred stock dividends attributable to noncontrolling interests	4,594			4,594
Net income attributable to Pitney Bowes Inc.	44,673			67,506
Other comprehensive income (loss), net of tax:
Net unrealized gain on cash flow hedges, net of tax of $238 and $344, respectively	373			538
Net unrealized gain on investment securities, net of tax of $1,204 and $175, respectively	2,059			274
Amortization of pension and postretirement costs, net of tax of $3,641 and $6,139, respectively	6,142			10,631
Foreign currency translations	(7,351		)	(42,204		)
Other comprehensive income (loss)	1,223			(30,761		)
Comprehensive income attributable to Pitney Bowes Inc.	$	45,896		$	36,745

See Notes to Condensed Consolidated Financial Statements

4

PITNEY BOWES INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(Unaudited; in thousands, except share and per share data)

	March 31, 2014			December 31, 2013
ASSETS
Current assets:
Cash and cash equivalents	$	903,342		$	907,806
Short-term investments	27,060			31,128
Accounts receivable (net of allowance of $13,900 and $13,419, respectively)	430,249			469,800
Finance receivables (net of allowance of $23,607 and $24,340, respectively)	1,071,576			1,102,921
Inventories	100,956			103,580
Current income taxes	30,006			28,934
Other current assets and prepayments	125,065			147,067
Assets held for sale	127,038			46,976
Total current assets	2,815,292			2,838,212
Property, plant and equipment, net	237,901			245,171
Rental property and equipment, net	219,512			226,146
Finance receivables (net of allowance of $12,014 and $12,609, respectively)	874,839			962,363
Investment in leveraged leases	33,690			34,410
Goodwill	1,726,596			1,734,871
Intangible assets, net	110,878			120,387
Non-current income taxes	69,008			73,751
Other assets	543,620			537,397
Total assets	$	6,631,336		$	6,772,708
LIABILITIES, NONCONTROLLING INTERESTS AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable and accrued liabilities	$	1,484,250		$	1,644,582
Current income taxes	163,080			157,340
Current portion of long-term debt	274,879			—
Advance billings	466,410			425,833
Liabilities related to assets held for sale	1,116			—
Total current liabilities	2,389,735			2,227,755
Deferred taxes on income	58,975			60,667
Tax uncertainties and other income tax liabilities	187,423			186,452
Long-term debt	3,066,690			3,346,295
Other non-current liabilities	442,365			466,766
Total liabilities	6,145,188			6,287,935
Noncontrolling interests (Preferred stockholders’ equity in subsidiaries)	296,370			296,370
Commitments and contingencies (See Note 14)
Stockholders’ equity:
Cumulative preferred stock, $50 par value, 4% convertible	1			4
Cumulative preference stock, no par value, $2.12 convertible	563			591
Common stock, $1 par value (480,000,000 shares authorized; 323,337,912 shares issued)	323,338			323,338
Additional paid-in capital	170,038			196,977
Retained earnings	4,705,475			4,698,791
Accumulated other comprehensive loss	(573,333		)	(574,556		)
Treasury stock, at cost (120,699,367 and 121,255,390 shares, respectively)	(4,436,304		)	(4,456,742		)
Total stockholders’ equity	189,778			188,403
Total liabilities, noncontrolling interests and stockholders’ equity	$	6,631,336		$	6,772,708

See Notes to Condensed Consolidated Financial Statements

5

PITNEY BOWES INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited; in thousands)

	Three Months Ended March 31,
	2014			2013
Cash flows from operating activities:
Net income before attribution of noncontrolling interests	$	49,267		$	72,100
Restructuring payments	(18,937		)	(16,275		)
Adjustments to reconcile net income to net cash provided by operating activities:
Loss on disposal of businesses	539			—
Proceeds from settlement of derivative instruments	—			4,838
Depreciation and amortization	44,595			57,227
Stock-based compensation	3,886			3,704
Restructuring charges and asset impairments	9,841			—
Changes in operating assets and liabilities:
Decrease in accounts receivable	40,135			71,401
Decrease in finance receivables	52,857			76,628
(Increase) decrease in inventories	(447		)	8,807
Increase in other current assets and prepayments	(4,020		)	(4,396		)
Decrease in accounts payable and accrued liabilities	(114,327		)	(169,292		)
Increase (decrease) in current and non-current income taxes	5,494			(11,472		)
Increase in advance billings	36,523			23,101
Increase in other operating capital, net	210			15,789
Net cash provided by operating activities	105,616			132,160
Cash flows from investing activities:
Short-term and other investments	(12,650		)	2,143
Capital expenditures	(30,143		)	(38,839		)
Net investment in external financing	(597		)	(506		)
Net payments related to sale of businesses	(539		)	—
Reserve account deposits	(15,159		)	(27,327		)
Net cash used in investing activities	(59,088		)	(64,529		)
Cash flows from financing activities:
Proceeds from the issuance of debt, net of fees and discounts of $7,475 and $13,387, respectively	492,525			411,613
Principal payments of long-term debt	(499,850		)	(404,637		)
Proceeds from the issuance of common stock under employee stock-based compensation plans	3,099			1,876
Purchase of subsidiary shares from noncontrolling interest	(7,718		)	—
Dividends paid to stockholders	(37,975		)	(75,347		)
Net cash used in financing activities	(49,919		)	(66,495		)
Effect of exchange rate changes on cash and cash equivalents	(1,073		)	(4,748		)
Decrease in cash and cash equivalents	(4,464		)	(3,612		)
Cash and cash equivalents at beginning of period	907,806			913,276
Cash and cash equivalents at end of period	$	903,342		$	909,664
Cash interest paid	$	74,374		$	72,650
Cash income tax payments, net of refunds	$	5,649		$	36,871

See Notes to Condensed Consolidated Financial Statements

6

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

1. Description of Business and Basis of Presentation

Pitney Bowes Inc. and its subsidiaries (we, us, our or the company) is a global provider of technology solutions helping small, mid-sized and large firms connect to customers to facilitate and simplify commerce, build loyalty and grow revenue. We deliver our solutions on open platforms to best organize, analyze and apply public and proprietary data to two-way customer communications. We offer solutions for direct mail, transactional mail, customer engagement management and analytics and ecommerce parcel management, along with digital channel messaging for the Web, email and mobile applications. We conduct our business activities in five reporting segments. See Note 2 for information regarding our reportable segments.

We have prepared the accompanying unaudited Condensed Consolidated Financial Statements in accordance with accounting principles generally accepted in the United States of America (GAAP) for interim financial information and the instructions to Rule 10-01 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. In addition, the December 31, 2013 Condensed Consolidated Balance Sheet data was derived from audited financial statements, but does not include all disclosures required by GAAP. In management's opinion, all adjustments, consisting only of normal recurring adjustments, considered necessary to fairly state our financial position, results of operations and cash flows for the periods presented have been included. Operating results for the periods presented are not necessarily indicative of the results that may be expected for any other interim period or for the year ending December 31, 2014.

As of March 31, 2014, we were actively pursuing the sale of our Canadian Document Imaging Solutions (DIS) business, which consists of hardware (copiers and printers), document management software solutions and the related lease portfolio. The revenues and expenses directly related to the DIS business were classified as discontinued operations in the unaudited Condensed Consolidated Statements of Income for all periods presented. The cash flows from discontinued operations are not separately stated or classified in the accompanying unaudited Condensed Consolidated Statements of Cash Flows. See Note 4 and Note 17 for additional information.

These statements should be read in conjunction with the financial statements and notes thereto included in our Annual Report to Stockholders on Form 10-K for the year ended December 31, 2013 (the 2013 Annual Report).

Changes in Segment Presentation

As a result of certain organizational changes designed to realign our business units to reflect the clients served and how we review, analyze, measure and manage our operations, we have revised our business segment reporting. We have recast historical segment results to conform to our current segment presentation and to exclude discontinued operations. See Note 2 for additional information.

Revision of Prior Period Amounts

During the third quarter of 2013, we determined that certain revenue previously reported as rentals revenue included a service component and should have been classified as support services revenue. Accordingly, the unaudited Condensed Consolidated Statement of Income for the three months ended March 31, 2013 has been revised to reflect the correct classification, resulting in a decrease in rentals revenue and corresponding increase in support services revenue of $5 million. Also during the third quarter of 2013, we determined that certain research and development costs should have been classified as cost of software. Accordingly, the unaudited Condensed Consolidated Statement of Income for the three months ended March 31, 2013 has been revised to reflect the correct classification, resulting in a decrease in research and development expenses and a corresponding increase in cost of software of $4 million.

These revisions did not impact previously reported total revenue, total costs and expenses, net income or earnings per share amounts and the effect of these revisions was not material to any of our previously issued financial statements. Previously issued financial statements will be revised to reflect these reclassification adjustments in future filings.

New Accounting Pronouncements

In April 2014, the Financial Accounting Standards Board issued Accounting Standards Update No. 2014-08, Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity, which changes the criteria for determining which disposals can be presented as discontinued operations and modifies related disclosure requirements.  These changes, when adopted, will impact the disposals that will qualify for discontinued operations treatment in the future. We intend to adopt the new standard when it becomes effective on January 1, 2015.

7

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

2. Segment Information

During 2013, we sold certain businesses and realigned our segment reporting to reflect the clients served, the solutions we offer, and how we manage, review, analyze and measure our operations. During the first quarter of 2014, we reclassified our shipping solutions operations from the Small & Medium Business Solutions segment group to the Digital Commerce Solutions segment. Additionally, the DIS business, originally included in the North America Mailing segment was classified as a discontinued operation. Historical segment results have been recast to conform to our current segment presentation and to exclude discontinued operations. The principal products and services of each of our reporting segments are as follows:

Small & Medium Business Solutions:

North America Mailing: Includes the revenue and related expenses from the sale, rental and financing of mailing equipment and supplies for small and medium size businesses to efficiently create mail and evidence postage in the U.S. and Canada.

International Mailing: Includes the revenue and related expenses from the sale, rental and financing of mailing equipment and supplies for small and medium size businesses to efficiently create mail and evidence postage in areas outside North America.

Enterprise Business Solutions:

Production Mail: Includes the worldwide revenue and related expenses from the sale of high-speed, high-volume inserting and sortation equipment and production printer systems and supplies to large enterprise clients to process inbound and outbound mail and related support and other professional services.

Presort Services: Includes revenue and related expenses from presort mail services for our large enterprise clients to qualify large mail volumes for postal worksharing discounts.

Digital Commerce Solutions:

Digital Commerce Solutions: Includes the worldwide revenue and related expenses from (i) the sale and support services of non-equipment-based mailing, customer engagement, geocoding and location intelligence software; (ii) our shipping and cross-border ecommerce solutions; (iii) direct marketing services for targeted clients; and (iv) our digital mail delivery service offering.

We determine segment earnings before interest and taxes (EBIT) by deducting from segment revenue the related costs and expenses attributable to the segment. Segment EBIT excludes interest, taxes, general corporate expenses, restructuring charges and other items, which are not allocated to a particular business segment. Management uses segment EBIT to measure profitability and performance at the segment level. Management believes segment EBIT provides an analysis of our operating performance and underlying trends of the businesses. Segment EBIT may not be indicative of our overall consolidated performance and therefore, should be read in conjunction with our consolidated results of operations.

Revenue and EBIT by business segment is presented below.

	Revenues
	Three Months Ended March 31,
	2014		2013
North America Mailing	$	381,027	$	388,836
International Mailing	153,268		152,976
Small & Medium Business Solutions	534,295		541,812
Production Mail	105,216		109,453
Presort Services	116,491		110,900
Enterprise Business Solutions	221,707		220,353
Digital Commerce Solutions	181,495		147,198
Total revenue	$	937,497	$	909,363

8

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

	EBIT
	Three Months Ended March 31,
	2014			2013
North America Mailing	$	160,338		$	148,458
International Mailing	24,819			17,390
Small & Medium Business Solutions	185,157			165,848
Production Mail	7,737			7,832
Presort Services	23,896			23,488
Enterprise Business Solutions	31,633			31,320
Digital Commerce Solutions	9,531			(279		)
Total EBIT	226,321			196,889
Reconciling items:
Interest, net (1)	(43,717		)	(48,010		)
Unallocated corporate expenses	(56,604		)	(41,893		)
Restructuring charges	(9,841		)	—
Other expense	(61,657		)	(25,121		)
Income from continuing operations before income taxes	$	54,502		$	81,865

(1) Includes financing interest expense and other interest expense, net.

9

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

3. Finance Assets

Finance Receivables

Finance receivables are comprised of sales-type lease receivables and unsecured revolving loan receivables. Sales-type lease receivables are generally due in monthly, quarterly or semi-annual installments over periods ranging from three to five years. Loan receivables arise primarily from financing services offered to our customers for postage and related supplies. Loan receivables are generally due each month; however, customers may rollover outstanding balances.

Finance receivables at March 31, 2014 and December 31, 2013 consisted of the following:

	March 31, 2014
	North America			International			Total
Sales-type lease receivables
Gross finance receivables	$	1,340,592		$	450,071		$	1,790,663
Unguaranteed residual values	113,423			21,584			135,007
Unearned income	(280,590		)	(101,170		)	(381,760		)
Allowance for credit losses	(12,907		)	(9,779		)	(22,686		)
Net investment in sales-type lease receivables	1,160,518			360,706			1,521,224
Loan receivables
Loan receivables	387,394			50,732			438,126
Allowance for credit losses	(10,994		)	(1,941		)	(12,935		)
Net investment in loan receivables	376,400			48,791			425,191
Net investment in finance receivables	$	1,536,918		$	409,497		$	1,946,415
	December 31, 2013
	North America			International			Total
Sales-type lease receivables
Gross finance receivables	$	1,456,420		$	456,759		$	1,913,179
Unguaranteed residual values	121,339			21,553			142,892
Unearned income	(299,396		)	(101,311		)	(400,707		)
Allowance for credit losses	(14,165		)	(9,703		)	(23,868		)
Net investment in sales-type lease receivables	1,264,198			367,298			1,631,496
Loan receivables
Loan receivables	397,815			49,054			446,869
Allowance for credit losses	(11,165		)	(1,916		)	(13,081		)
Net investment in loan receivables	386,650			47,138			433,788
Net investment in finance receivables	$	1,650,848		$	414,436		$	2,065,284

Allowance for Credit Losses and Aging of Receivables

We estimate our finance receivable risks and provide an allowance for credit losses accordingly. We evaluate the adequacy of the allowance for credit losses based on historical loss experience, the nature and volume of our portfolios, adverse situations that may affect a client's ability to pay, prevailing economic conditions and our ability to manage the collateral and make adjustments to the allowance as necessary. This evaluation is inherently subjective and actual results may differ significantly from estimated reserves.

We establish credit approval limits based on the credit quality of the client and the type of equipment financed. Our policy is to discontinue revenue recognition for lease receivables that are more than 120 days past due and for unsecured loan receivables that are more than 90 days past due. We resume revenue recognition when payments reduce the account balance aging to 60 days or less past due. Finance receivables deemed uncollectible are written off against the allowance after all collection efforts have been exhausted and management deems the account to be uncollectible. We believe that our finance receivable credit risk is limited because of our large number of clients, small account balances for most of our clients, and geographic and industry diversification.

10

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

Activity in the allowance for credit losses for the three months ended March 31, 2014 and 2013 was as follows:

	Sales-type Lease Receivables						Loan Receivables
	North America			International			North America			International			Total
Balance at January 1, 2014	$	14,165		$	9,703		$	11,165		$	1,916		$	36,949
Amounts charged to expense	1,052			169			2,492			361			4,074
Accounts written off	(2,310		)	(93		)	(2,663		)	(336		)	(5,402		)
Balance at March 31, 2014	$	12,907		$	9,779		$	10,994		$	1,941		$	35,621
	Sales-type Lease Receivables						Loan Receivables
	North America			International			North America			International			Total
Balance at January 1, 2013	$	16,979		$	8,662		$	12,322		$	2,131		$	40,094
Amounts charged to expense	1,067			360			2,462			70			3,959
Accounts written off	(2,474		)	(1,255		)	(2,955		)	(389		)	(7,073		)
Balance at March 31, 2013	$	15,572		$	7,767		$	11,829		$	1,812		$	36,980

Aging of Receivables

The aging of gross finance receivables at March 31, 2014 and December 31, 2013 was as follows:

	March 31, 2014
	Sales-type Lease Receivables				Loan Receivables
	North America		International		North America		International		Total
< 31 days	$	1,272,429	$	413,892	$	369,365	$	48,540	$	2,104,226
> 30 days and < 61 days	26,751		11,198		9,836		1,177		48,962
> 60 days and < 91 days	20,887		11,440		3,500		536		36,363
> 90 days and < 121 days	6,642		4,089		2,040		183		12,954
> 120 days	13,883		9,452		2,653		296		26,284
Total	$	1,340,592	$	450,071	$	387,394	$	50,732	$	2,228,789
Past due amounts > 90 days
Still accruing interest	$	6,642	$	4,089	$	—	$	—	$	10,731
Not accruing interest	13,883		9,452		4,693		479		28,507
Total	$	20,525	$	13,541	$	4,693	$	479	$	39,238

11

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

	December 31, 2013
	Sales-type Lease Receivables				Loan Receivables
	North America		International		North America		International		Total
< 31 days	$	1,383,253	$	425,923	$	379,502	$	42,573	$	2,231,251
> 30 days and < 61 days	32,102		11,760		10,464		4,391		58,717
> 60 days and < 91 days	20,830		5,724		3,330		1,363		31,247
> 90 days and < 121 days	6,413		3,979		1,809		311		12,512
> 120 days	13,822		9,373		2,710		416		26,321
Total	$	1,456,420	$	456,759	$	397,815	$	49,054	$	2,360,048
Past due amounts > 90 days
Still accruing interest	$	6,413	$	3,979	$	—	$	—	$	10,392
Not accruing interest	13,822		9,373		4,519		727		28,441
Total	$	20,235	$	13,352	$	4,519	$	727	$	38,833

Credit Quality

In extending and managing credit lines to new and existing clients, we use a combination of an automated credit score, where available, and a detailed manual review of the client’s financial condition and, when applicable, payment history. Once credit is granted, the payment performance of the client is managed through automated collections processes and is supplemented with direct follow up should an account become delinquent. We have robust automated collections and extensive portfolio management processes. The portfolio management processes ensure that our global strategy is executed, collection resources are allocated appropriately and enhanced tools and processes are implemented as needed.

We use a third party to score the majority of the North America portfolio on a quarterly basis using a commercial credit score. We do not use a third party to score our International portfolios because the cost to do so is prohibitive, it is a localized process and there is no single credit score model that covers all countries.

The table below shows the North America portfolio at March 31, 2014 and December 31, 2013 by relative risk class (low, medium, high) based on the relative scores of the accounts within each class. The relative scores are determined based on a number of factors, including the company type, ownership structure, payment history and financial information. A fourth class is shown for accounts that are not scored. Absence of a score is not indicative of the credit quality of the account. The degree of risk, as defined by the third party, refers to the relative risk that an account in the next 12 month period may become delinquent.

• Low risk accounts are companies with very good credit scores and are considered to approximate the top 30% of all commercial borrowers.

• Medium risk accounts are companies with average to good credit scores and are considered to approximate the middle 40% of all commercial borrowers.

• High risk accounts are companies with poor credit scores, are delinquent or are at risk of becoming delinquent and are considered to approximate the bottom 30% of all commercial borrowers.

12

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

	March 31, 2014		December 31, 2013
Sales-type lease receivables
Low	$	1,024,369	$	1,081,853
Medium	205,935		244,379
High	46,768		51,851
Not Scored	63,520		78,337
Total	$	1,340,592	$	1,456,420
Loan receivables
Low	$	272,234	$	279,607
Medium	89,219		95,524
High	10,663		11,511
Not Scored	15,278		11,173
Total	$	387,394	$	397,815

Troubled Debt

We maintain a program for U.S. clients in our North America loan portfolio who are experiencing financial difficulties, but are able to make reduced payments over an extended period of time. Upon acceptance into the program, the client’s credit line is closed and interest accrual is suspended. There is generally no forgiveness of debt or reduction of balances owed. The balance of loans in this program, related loan loss allowance and write-offs are insignificant to the overall portfolio.

Leveraged Leases

Our investment in leveraged lease assets at March 31, 2014 and December 31, 2013 consisted of the following:

	March 31, 2014			December 31, 2013
Rental receivables	$	56,317		$	61,721
Unguaranteed residual values	12,729			13,235
Principal and interest on non-recourse loans	(31,061		)	(35,449		)
Unearned income	(4,295		)	(5,097		)
Investment in leveraged leases	33,690			34,410
Less: deferred taxes related to leveraged leases	(13,769		)	(15,078		)
Net investment in leveraged leases	$	19,921		$	19,332

13

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

4. Discontinued Operations and Assets Held For Sale

Discontinued operations includes the worldwide Management Services business (PBMS), International Mailing Services business (IMS) and Nordic furniture business, which were sold during 2013 and DIS, which was classified as discontinued operations at March 31, 2014 and subsequently sold in April 2014 (see Notes 1 and 17). The following tables show selected financial information included in discontinued operations:

	Three Months Ended March 31, 2014
	PBMS			IMS		Nordic furniture business		DIS		Total
Revenue	$	—		$	—	$	—	$	16,291	$	16,291
(Loss) income from operations before taxes	$	(246	)	$	308	$	345	$	2,411	$	2,818
Gain on sale	130			1,163		—		—		1,293
(Loss) income before taxes	(116		)	1,471		345		2,411		4,111
Tax (benefit) provision	(21		)	529		97		705		1,310
(Loss) income from discontinued operations	$	(95	)	$	942	$	248	$	1,706	$	2,801

	Three Months Ended March 31, 2013
	PBMS		IMS			Nordic furniture business		DIS		Total
Revenue	$	225,256	$	20,068		$	12,689	$	19,650	$	277,663
Income (loss) from operations before taxes	$	16,054	$	(1,600	)	$	119	$	3,671	$	18,244
Loss on sale	—		(1,650		)	—		—		(1,650		)
Income (loss) before taxes	16,054		(3,250		)	119		3,671		16,594
Tax provision (benefit)	8,746		(1,189		)	33		974		8,564
Income (loss) from discontinued operations	$	7,308	$	(2,061	)	$	86	$	2,697	$	8,030

Assets and related liabilities held for sale at March 31, 2014 are shown in the table below.

	March 31, 2014		December 31, 2013
Finance receivables, current	$	12,241	$	—
Inventories and other assets	3,334		—
Total current assets	15,575		—
Property, plant and equipment, net	48,341		46,976
Rental property and equipment, net	3,537		—
Finance receivables, noncurrent	49,458		—
Goodwill	9,353		—
Intangible assets, net	774		—
Assets held for sale	$	127,038	$	46,976
Advance billings	$	1,116	$	—
Liabilities related to assets held for sale	$	1,116	$	—

14

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

5. Fair Value Measurements and Derivative Instruments

We measure certain financial assets and liabilities at fair value on a recurring basis. Fair value is a market-based measure considered from the perspective of a market participant rather than an entity-specific measure. An entity is required to classify certain assets and liabilities measured at fair value based on the following fair value hierarchy that prioritizes the inputs used to measure fair value:

Level 1 – Unadjusted quoted prices in active markets for identical assets and liabilities.

Level 2 – Quoted prices for identical assets and liabilities in markets that are not active, quoted prices for similar assets and liabilities in active markets or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.

Level 3 – Unobservable inputs that are supported by little or no market activity, may be derived from internally developed methodologies based on management’s best estimate of fair value and that are significant to the fair value of the asset or liability.

The following tables show, by level within the fair value hierarchy, our financial assets and liabilities that are accounted for at fair value on a recurring basis at March 31, 2014 and December 31, 2013. Financial assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement. Our assessment of the significance of a particular input to the fair value measurement requires judgment and may affect their placement within the fair value hierarchy.

	March 31, 2014
	Level 1		Level 2			Level 3		Total
Assets:
Investment securities
Money market funds / commercial paper	$	344,007	$	192,136		$	—	$	536,143
Equity securities	—		26,685			—		26,685
Commingled fixed income securities	—		24,903			—		24,903
Debt securities - U.S. and foreign governments, agencies and municipalities	132,246		18,250			—		150,496
Debt securities - corporate	—		46,293			—		46,293
Mortgage-backed / asset-backed securities	—		141,267			—		141,267
Derivatives
Foreign exchange contracts	—		921			—		921
Total assets	$	476,253	$	450,455		$	—	$	926,708
Liabilities:
Derivatives
Foreign exchange contracts	$	—	$	(1,940	)	$	—	$	(1,940	)
Total liabilities	$	—	$	(1,940	)	$	—	$	(1,940	)

15

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

	December 31, 2013
	Level 1		Level 2			Level 3		Total
Assets:
Investment securities
Money market funds / commercial paper	$	403,706	$	224,440		$	—	$	628,146
Equity securities	—		26,536			—		26,536
Commingled fixed income securities	—		24,695			—		24,695
Debt securities - U.S. and foreign governments, agencies and municipalities	122,783		17,653			—		140,436
Debt securities - corporate	—		38,264			—		38,264
Mortgage-backed / asset-backed securities	—		164,598			—		164,598
Derivatives
Foreign exchange contracts	—		1,358			—		1,358
Total assets	$	526,489	$	497,544		$	—	$	1,024,033
Liabilities:
Investment securities
Mortgage-backed securities	$	—	$	(4,445	)	$	—	$	(4,445	)
Derivatives
Foreign exchange contracts	—		(3,009		)	—		(3,009		)
Total liabilities	$	—	$	(7,454	)	$	—	$	(7,454	)

Investment Securities

The valuation of investment securities is based on the market approach using inputs that are observable, or can be corroborated by observable data, in an active marketplace. The following information relates to our classification into the fair value hierarchy:

• Money Market Funds / Commercial Paper: Money market funds typically invest in highly liquid and low-risk securities, including government securities, certificates of deposit and commercial paper. Money market funds are principally used for overnight deposits and are classified as Level 1 when unadjusted quoted prices in active markets are available and as Level 2 when they are not actively traded on an exchange. Direct investments in commercial paper are not listed on an exchange in an active market and are classified as Level 2.

• Equity Securities: Equity securities are comprised of mutual funds investing in U.S. and foreign common stock. These mutual funds are classified as Level 2 as they are not separately listed on an exchange.

• Commingled Fixed Income Securities: Mutual funds that invest in a variety of fixed income securities including securities of the U.S. government and its agencies, corporate debt, mortgage-backed securities and asset-backed securities. The value of the funds is based on the market value of the underlying investments owned by each fund, minus its liabilities, divided by the number of shares outstanding, as reported by the fund manager. These commingled funds are not listed on an exchange in an active market and are classified as Level 2.

• Debt Securities – U.S. and Foreign Governments, Agencies and Municipalities: Debt securities are classified as Level 1 where active, high volume trades for identical securities exist. Valuation adjustments are not applied to these securities. Debt securities valued using quoted market prices for similar securities or benchmarking model derived prices to quoted market prices and trade data for identical or comparable securities are classified as Level 2.

• Debt Securities – Corporate: Corporate debt securities are valued using recently executed transactions, market price quotations where observable, or bond spreads. The spread data used are for the same maturity as the security. These securities are classified as Level 2.

• Mortgage-Backed Securities (MBS) / Asset-Backed Securities (ABS): These securities are valued based on external pricing indices. When external index pricing is not observable, MBS and ABS are valued based on external price/spread data. These securities are classified as Level 2.

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PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

Investment securities include investments held by The Pitney Bowes Bank (the Bank), an indirect wholly owned subsidiary whose primary business is to provide financing solutions to clients that rent or lease postage meters. The Bank's assets and liabilities consist primarily of cash, finance receivables, short and long-term investments and deposit accounts.

The Bank's investment securities are classified as available-for-sale and recorded at fair value in the unaudited Condensed Consolidated Balance Sheets as cash and cash equivalents, short-term investments and other assets depending on the type of investment and maturity. Unrealized holding gains and losses are recorded, net of tax, in accumulated other comprehensive income (AOCI).

Available-for-sale securities at March 31, 2014 and December 31, 2013 consisted of the following:

	March 31, 2014
	Amortized cost		Gross unrealized gains		Gross unrealized losses			Estimated fair value
Debt securities - U.S. and foreign governments, agencies and municipalities	$	129,856	$	1,422	$	(1,797	)	$	129,481
Debt securities - corporate	45,410		1,198		(314		)	46,294
Mortgage-backed / asset-backed securities	141,482		1,754		(1,969		)	141,267
Total	$	316,748	$	4,374	$	(4,080	)	$	317,042

	December 31, 2013
	Amortized cost		Gross unrealized gains		Gross unrealized losses			Estimated fair value
Debt securities - U.S. and foreign governments, agencies and municipalities	$	121,803	$	999	$	(3,372	)	$	119,430
Debt securities - corporate	37,901		935		(572		)	38,264
Mortgage-backed / asset-backed securities	165,664		1,570		(2,636		)	164,598
Total	$	325,368	$	3,504	$	(6,580	)	$	322,292

Scheduled maturities of investment securities at March 31, 2014 were as follows:

	Amortized cost		Estimated fair value
Within 1 year	$	26,473	$	26,539
After 1 year through 5 years	58,545		59,152
After 5 years through 10 years	87,268		87,343
After 10 years	144,462		144,008
Total	$	316,748	$	317,042

We have not experienced any significant write-offs in our investment portfolio. The majority of our MBS are either guaranteed or supported by the U.S. government. We have no investments in inactive markets that would warrant a possible change in our pricing methods or classification within the fair value hierarchy. Further, we have no investments in auction rate securities.

Derivative Instruments

In the normal course of business, we are exposed to the impact of interest rate changes and foreign currency fluctuations. We limit these risks by following established risk management policies and procedures, including the use of derivatives. We use derivatives to manage the related cost of debt and to limit the effects of foreign exchange rate fluctuations on financial results. We do not use derivatives for trading or speculative purposes. We record our derivative instruments at fair value, and the accounting for changes in the fair value of the derivatives depends on the intended use of the derivative, the resulting designation, and the effectiveness of the instrument in offsetting the risk exposure it is designed to hedge.

As required by the fair value measurements guidance, we have incorporated counterparty credit risk and our credit risk into the fair value measurement of our derivative assets and liabilities, respectively. We derive credit risk from observable data related to credit default swaps. We have not seen a material change in the creditworthiness of those banks acting as derivative counterparties.

The fair value of derivative instruments at March 31, 2014 and December 31, 2013 was as follows:

Designation of Derivatives	Balance Sheet Location	March 31, 2014			December 31, 2013
Derivatives designated as hedging instruments	Other current assets and prepayments:
	Foreign exchange contracts	$	408		$	546
	Accounts payable and accrued liabilities:
	Foreign exchange contracts	(284		)	(526		)
Derivatives not designated as hedging instruments	Other current assets and prepayments:
	Foreign exchange contracts	513			812
	Accounts payable and accrued liabilities:
	Foreign exchange contracts	(1,656		)	(2,483		)
	Total derivative assets	$	921		$	1,358
	Total derivative liabilities	(1,940		)	(3,009		)
	Total net derivative liabilities	$	(1,019	)	$	(1,651	)

The valuation of foreign exchange derivatives is based on the market approach using observable market inputs, such as forward rates.

Interest Rate Swaps

Derivatives designated as fair value hedges include interest rate swaps related to fixed rate debt. Changes in the fair value of both the derivative and item being hedged are recognized in earnings. There were no interest rate swaps in effect during the first quarter of 2014. During the first quarter of 2013, we had outstanding interest rate swaps with an aggregate notional value of $450 million. The following represents the results of fair value hedging relationships for the three months ended March 31, 2014 and 2013:

		Three Months Ended March 31,
		Derivative Gain Recognized in Earnings				Hedged Item Expense Recognized in Earnings
Derivative Instrument	Location of Gain (Loss)	2014		2013		2014		2013
Interest rate swaps	Interest expense	$	—	$	1,993	$	—	$	(5,484	)

Foreign Exchange Contracts

We enter into foreign currency exchange contracts to mitigate the currency risk associated with the anticipated purchase of inventory between affiliates and from third parties. These contracts are designated as cash flow hedges. The effective portion of the gain or loss on cash flow hedges is included in AOCI in the period that the change in fair value occurs and is reclassified to earnings in the period that the hedged item is recorded in earnings. At March 31, 2014 and December 31, 2013, we had outstanding contracts associated with these anticipated transactions with a notional amount of $28 million and $26 million, respectively. All outstanding contracts at March 31, 2014 mature by the end of the year.

The amounts included in AOCI at March 31, 2014 will be recognized in earnings within the next 12 months. No amount of ineffectiveness was recorded in earnings for these designated cash flow hedges.

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PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

The following represents the results of cash flow hedging relationships for the three months ended March 31,2014 and 2013:

	Three Months Ended March 31,
	Derivative Gain (Loss) Recognized in AOCI (Effective Portion)					Location of Gain (Loss) (Effective Portion)	Gain (Loss) Reclassified from AOCI to Earnings (Effective Portion)
Derivative Instrument	2014			2013			2014			2013
Foreign exchange contracts	$	(69	)	$	630	Revenue	$	(234	)	$	(382	)
						Cost of sales	199			126
							$	(35	)	$	(256	)

We also enter into foreign exchange contracts to minimize the impact of exchange rate fluctuations on short-term intercompany loans and related interest that are denominated in a foreign currency. The revaluation of the intercompany loans and interest and the mark-to-market adjustment on the derivatives are both recorded in earnings. All outstanding contracts at March 31, 2014 mature by the end of the year.

The following represents the results of our non-designated derivative instruments for the three months ended March 31,2014 and 2013:

		Three Months Ended March 31,
		Derivative Gain (Loss) Recognized in Earnings
Derivatives Instrument	Location of Derivative Gain (Loss)	2014			2013
Foreign exchange contracts	Selling, general and administrative expense	$	(682	)	$	(4,351	)

Credit-Risk-Related Contingent Features

Certain derivative instruments contain credit-risk-related contingent features that would require us to post collateral based on a combination of our long-term senior unsecured debt ratings and the net fair value of our derivatives. At March 31, 2014, we were not required to post any collateral. The maximum amount of collateral that we would have been required to post at March 31, 2014, had the credit-risk-related contingent features been triggered, was $1 million.

Fair Value of Financial Instruments

Our financial instruments include cash and cash equivalents, investment securities, accounts receivable, loan receivables, derivative instruments, accounts payable and debt. The carrying value for cash and cash equivalents, accounts receivable, loans receivable, and accounts payable approximate fair value because of the short maturity of these instruments.

The fair value of our debt is estimated based on recently executed transactions and market price quotations. These inputs are classified as Level 2 in the fair value hierarchy. The carrying value and estimated fair value of our debt at March 31, 2014 and December 31, 2013 was as follows:

	March 31, 2014		December 31, 2013
Carrying value	$	3,341,569	$	3,346,295
Fair value	$	3,537,878	$	3,539,022

18

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

6. Restructuring Charges

Activity in our restructuring reserves for the three months ended March 31, 2014 was as follows:

	Severance and benefits costs			Pension and Retiree Medical			Other exit costs			Total
Balance at January 1, 2014	$	58,558		$	—		$	8,014		$	66,572
Expenses, net	6,188			2,550			1,103			9,841
Cash payments	(16,600		)	—			(2,337		)	(18,937		)
Non-cash charges	—			(2,550		)	—			(2,550		)
Balance at March 31, 2014	$	48,146		$	—		$	6,780		$	54,926

7. Inventories

Inventories consisted of the following:

	March 31, 2014			December 31, 2013
Raw materials and work in process	$	34,084		$	33,920
Supplies and service parts	44,284			48,165
Finished products	38,652			38,515
Inventory at FIFO cost	117,020			120,600
Excess of FIFO cost over LIFO cost	(16,064		)	(17,020		)
Total inventory, net	$	100,956		$	103,580

8. Intangible Assets and Goodwill

Intangible assets

Intangible assets consisted of the following:

	March 31, 2014							December 31, 2013
	Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount		Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount
Customer relationships	$	350,929	$	(254,937	)	$	95,992	$	354,373	$	(251,388	)	$	102,985
Supplier relationships	29,000		(25,738		)	3,262		29,000		(25,013		)	3,987
Software & technology	167,276		(156,796		)	10,480		167,009		(155,009		)	12,000
Trademarks & trade names	34,378		(33,264		)	1,114		35,366		(33,985		)	1,381
Non-compete agreements	7,448		(7,418		)	30		7,407		(7,373		)	34
Total intangible assets	$	589,031	$	(478,153	)	$	110,878	$	593,155	$	(472,768	)	$	120,387

Amortization expense for intangible assets was $6 million and $9 million for the three months ended March 31, 2014 and 2013, respectively.

19

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

The future amortization expense for intangible assets as of March 31, 2014 was as follows:

Remaining for year ended December 31, 2014	$	25,170
Year ending December 31, 2015	30,124
Year ending December 31, 2016	22,870
Year ending December 31, 2017	11,392
Year ending December 31, 2018	8,610
Thereafter	12,712
Total	$	110,878

Actual amortization expense may differ from the amounts above due to, among other things, fluctuations in foreign currency exchange rates, impairments, acquisitions and accelerated amortization.

Goodwill

As a result of the reclassification of our shipping solutions operations from the Small & Medium Business Solutions segment group to the Digital Commerce Solutions segment, we reallocated goodwill on a relative fair value basis and performed the required goodwill impairment test. Based on the results of the impairment tests, we determined that the estimated fair values of the affected reporting units exceeded the carrying values. The changes in the carrying value of goodwill for the three months ended March 31, 2014 were as follows:

	Gross value before accumulated impairment (1)		Accumulated impairment		December 31, 2013		Other (2)			March 31, 2014
North America Mailing	$	326,665	$	—	$	326,665	$	(627	)	$	326,038
International Mailing	182,261		—		182,261		864			183,125
Small & Medium Business Solutions	508,926		—		508,926		237			509,163
Production Mail	118,060		—		118,060		143			118,203
Presort Services	195,140				195,140		—			195,140
Enterprise Business Solutions	313,200		—		313,200		143			313,343
Digital Commerce Solutions	903,392		—		903,392		698			904,090
Discontinued operations	9,353		—		9,353		—			9,353
Total	$	1,734,871	$	—	$	1,734,871	$	1,078		1,735,949
Reclassified to Assets held for sale										(9,353		)
Balance at March 31, 2014										$	1,726,596

(1) Includes the reallocation of certain goodwill from the Small & Medium Business Solutions segment group to the Digital Commerce Solutions segment and discontinued operations.

(2) Primarily represents the impact of foreign currency translation.

20

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

9. Debt

Debt consisted of the following:

		March 31, 2014		December 31, 2013
Term loans		$	230,000	$	230,000
5.0%	notes due 2015	274,879		274,879
4.75%	notes due 2016	370,914		370,914
5.75%	notes due 2017	385,109		500,000
5.60%	notes due 2018	250,000		250,000
4.75%	notes due 2018	350,000		350,000
6.25%	notes due 2019	300,000		300,000
5.25%	notes due 2022	110,000		110,000
4.625%	notes due 2024	500,000		—
5.25%	notes due 2037	115,041		500,000
6.70%	notes due 2043	425,000		425,000
Other		30,626		35,502
Total long-term debt		3,341,569		3,346,295
Current portion		274,879		—
Long-term debt		$	3,066,690	$	3,346,295

During the first quarter, we completed a cash tender offer (the Tender Offer) for a portion of the 5.75% Notes due 2017 and the 5.25% Notes due 2037 (the Subject Notes). Holders who validly tendered their notes received the principal amount of the notes tendered, all accrued and unpaid interest and a premium amount. An aggregate $500 million of the Subject Notes were tendered. We incurred expenses of $62 million, consisting of the call premium, the write-off of unamortized costs and bank transaction fees. These expenses are included in other expense in the unaudited Condensed Consolidated Statements of Income.

During the first quarter, we issued $500 million of 4.625% fixed rate 10-year notes. Interest is payable on March 15 and September 15 of each year, commencing September 15, 2014. The notes mature in March 2024, but may be redeemed, at any time, in whole or in part, at our option. If the notes are redeemed prior to December 15, 2023, the redemption price will be equal to the sum of 100% of the principal amount, accrued and unpaid interest and a make-whole payment. Net proceeds from the issuance of the notes were $493 million. The net proceeds were used to fund the Tender Offer.

On April 22, 2014, we repaid $100 million of the outstanding Term Loans.

Other consists of the unamortized net proceeds received from the unwinding of interest rate swaps, debt discounts and premiums and the mark-to-market adjustment of interest rate swaps, if applicable.

There were no commercial paper borrowings during the quarter.

21

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

10. Noncontrolling Interests (Preferred Stockholders’ Equity in Subsidiaries)

Pitney Bowes International Holdings, Inc. (PBIH), a subsidiary, has 300,000 shares, or $300 million, of outstanding perpetual voting preferred stock (the Preferred Stock) held by certain institutional investors. The holders of the Preferred Stock are entitled as a group to 25% of the combined voting power of all classes of capital stock of PBIH. All outstanding common stock of PBIH, representing the remaining 75% of the combined voting power of all classes of capital stock, is owned directly or indirectly by the company. The Preferred Stock is entitled to cumulative dividends at a rate of 6.125% through 2016 after which it becomes callable and, if it remains outstanding, will yield a dividend that increases by 50% every six months thereafter. No dividends were in arrears at March 31, 2014 or December 31, 2013. There was no change in the carrying value of noncontrolling interests during the period ended March 31, 2014 or the year ended December 31, 2013.

11. Stockholders’ Equity

Changes in stockholders’ equity for the three months ended March 31, 2014 and 2013 were as follows:

	Preferred stock			Preference stock			Common stock		Additional paid-in capital			Retained earnings			Accumulated other comprehensive loss			Treasury stock			Total equity
Balance at January 1, 2014	$	4		$	591		$	323,338	$	196,977		$	4,698,791		$	(574,556	)	$	(4,456,742	)	$	188,403
Net income	—			—			—		—			44,673			—			—			44,673
Other comprehensive income	—			—			—		—			—			1,223			—			1,223
Cash dividends
Common	—			—			—		—			(37,975		)	—			—			(37,975		)
Preference	—			—			—		—			(14		)	—			—			(14		)
Issuances of common stock	—			—			—		(22,655		)	—			—			19,757			(2,898		)
Conversions to common stock	(3		)	(28		)	—		(650		)	—			—			681			—
Stock-based compensation expense	—			—			—		3,886			—			—			—			3,886
Purchase of subsidiary shares from noncontrolling interest	—			—			—		(7,520		)	—			—			—			(7,520		)
Balance at March 31, 2014	$	1		$	563		$	323,338	$	170,038		$	4,705,475		$	(573,333	)	$	(4,436,304	)	$	189,778

	Preferred stock		Preference stock		Common stock		Additional paid-in capital			Retained earnings			Accumulated other comprehensive loss			Treasury stock			Total equity
Balance at January 1, 2013	$	4	$	648	$	323,338	$	223,847		$	4,744,802		$	(681,213	)	$	(4,500,795	)	$	110,631
Net income	—		—		—		—			67,506			—			—			67,506
Other comprehensive loss	—		—		—		—			—			(30,761		)	—			(30,761		)
Cash dividends
Common	—		—		—		—			(75,334		)	—			—			(75,334		)
Preference	—		—		—		—			(13		)	—			—			(13		)
Issuances of common stock	—		—		—		(24,097		)	—			—			21,551			(2,546		)
Stock-based compensation expense	—		—		—		3,704			—			—			—			3,704
Balance at March 31, 2013	$	4	$	648	$	323,338	$	203,454		$	4,736,961		$	(711,974	)	$	(4,479,244	)	$	73,187

Our Board of Directors declared dividends on our common stock of $0.1875 per share for the three months ended March 31, 2014 and $0.375 per share for the three months ended March 31, 2013.

22

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

12. Accumulated Other Comprehensive Loss

Reclassifications out of accumulated other comprehensive loss for the three months ended March 31, 2014 and 2013 was as follows:

	Amount Reclassified from AOCI (a)
	Three Months Ended March 31,
	2014			2013
Losses on cash flow hedges
Revenue	$	(234	)	$	(382	)
Cost of sales	199			126
Interest expense	(507		)	(507		)
Total before tax	(542		)	(763		)
Tax benefit	210			297
Net of tax	$	(332	)	$	(466	)
Unrealized losses on available for sale securities
Interest income	$	(347	)	$	(2,612	)
Tax benefit	128			966
Net of tax	$	(219	)	$	(1,646	)
Pension and Postretirement Benefit Plans (b)
Transition credit	$	2		$	2
Prior service costs	(27		)	(198		)
Actuarial losses	(9,758		)	(16,574		)
Total before tax	(9,783		)	(16,770		)
Tax benefit	3,641			6,139
Net of tax	$	(6,142	)	$	(10,631	)

(a)     Amounts in parentheses indicate debits (reductions) to income.

(b) These items are included in the computation of net periodic costs of defined benefit pension plans and nonpension postretirement benefit plans (see Note 15 for additional details).

Changes in accumulated other comprehensive loss for the three months ended March 31, 2014 and 2013 were as follows:

	Gains (losses) on cash flow hedges			Unrealized gains (losses) on available for sale securities			Defined benefit pension plans and nonpension postretirement benefit plans			Foreign currency items			Total
Balance at January 1, 2014	$	(6,380	)	$	(1,769	)	$	(601,421	)	$	35,014		$	(574,556	)
Other comprehensive income (loss) before reclassifications (a)	41			1,840			—			(7,351		)	(5,470		)
Amounts reclassified from accumulated other comprehensive income (a), (b)	332			219			6,142			—			6,693
Net current period other comprehensive income	373			2,059			6,142			(7,351		)	1,223
Balance at March 31, 2014	$	(6,007	)	$	290		$	(595,279	)	$	27,663		$	(573,333	)

23

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

	Gains (losses) on cash flow hedges			Unrealized gains (losses) on available for sale securities			Defined benefit pension plans and nonpension postretirement benefit plans			Foreign currency items			Total
Balance at January 1, 2013	$	(7,777	)	$	4,513		$	(759,199	)	$	81,250		$	(681,213	)
Other comprehensive income (loss) before reclassifications (a)	72			(1,372		)	—			(42,204		)	(43,504		)
Amounts reclassified from accumulated other comprehensive income (a), (b)	466			1,646			10,631			—			12,743
Net current period other comprehensive loss	538			274			10,631			(42,204		)	(30,761		)
Balance at March 31, 2013	$	(7,239	)	$	4,787		$	(748,568	)	$	39,046		$	(711,974	)

(a)     Amounts are net of tax. Amounts in parentheses indicate debits to AOCI.

(b)     See table above for additional details of these reclassifications.

13. Income Taxes

The effective tax rate for the three months ended March 31, 2014 and 2013 was 14.7% and 21.7%, respectively. The effective tax rate for 2014 includes a benefit of $6 million from the resolution of tax examinations and an incremental tax benefit associated with the early extinguishment of debt. The effective tax rate for 2013 includes tax benefits of $4 million from the retroactive effect of 2013 U.S. tax legislation.

As is the case with other large corporations, our tax returns are examined each year by tax authorities in the U.S., other countries and local jurisdictions in which we have operations. Except for issues arising out of certain partnership investments, the IRS examinations of tax years prior to 2009 are closed to audit. Other than the pending application of legal principles to specific issues arising in earlier years, only post-2007 Canadian tax years are subject to examination. Other significant tax filings subject to examination include various post-2004 U.S. state and local, post-2007 German, and post-2011 French and U.K. tax filings. We have other less significant tax filings currently under examination or subject to examination.

In August 2012, the United States Court of Appeals for the Third Circuit overturned a prior Tax Court decision and ruled in favor of the IRS and adverse to the Historic Boardwalk Hall LLC, a partnership in which we had made an investment in the year 2000. In January 2014, the Tax Court entered an order to implement rulings of the Third Circuit. Under the terms of the partnership agreement, we are indemnified against any payments we may be required to make. However, the potential for a difference in the timing of payments which may be due to taxing authorities, and the timing of receipts due to us under the partnership agreement, may cause fluctuations in our cash flows in future periods. Further, if we do not recover under the indemnification provisions of the partnership agreement, the amount of tax and interest due as a result of this matter could be as much as $100 million.

14. Commitments and Contingencies

In the ordinary course of business, we are routinely defendants in, or party to a number of pending and threatened legal actions. These may involve litigation by or against us relating to, among other things, contractual rights under vendor, insurance or other contracts; intellectual property or patent rights; equipment, service, payment or other disputes with customers; or disputes with employees. Some of these actions may be brought as a purported class action on behalf of a purported class of employees, customers or others. In management's opinion, the potential liability, if any, that may result from these actions, either individually or collectively, is not reasonably expected to have a material effect on our financial position, results of operations or cash flows. However, as litigation is inherently unpredictable, there can be no assurances in this regard.

In December 2013, we received a Civil Investigative Demand (CID) from the Department of Justice (DOJ) pursuant to the False Claims Act requesting documents and information relating to compliance with certain postal regulatory requirements in our Presort Services business. We had previously provided information to the DOJ in response to letter requests and continue to provide information in response to the CID and other requests from the DOJ. Given the current stage of this inquiry, we cannot provide an estimate of any possible losses or range of loss and we cannot yet predict the ultimate outcome of this matter or its impact, if any, on our business, financial condition or results of operations.

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PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

15. Pensions and Other Benefit Programs

Defined Benefit Pension Plans

The components of net periodic benefit cost for defined benefit pension plans were as follows:

	Three Months Ended March 31,
	United States						Foreign
	2014			2013			2014			2013
Service cost	$	2,415		$	3,799		$	908		$	1,582
Interest cost	19,416			18,371			7,169			6,823
Expected return on plan assets	(25,956		)	(27,086		)	(9,825		)	(8,166		)
Amortization of transition credit	—			—			(2		)	(2		)
Amortization of prior service cost	2			129			(15		)	28
Amortization of net actuarial loss	6,160			11,037			2,076			3,176
Curtailment	—			814			—			—
Net periodic benefit cost	$	2,037		$	7,064		$	311		$	3,441

Through March 31, 2014, we contributed $10 million to our U.S. pension plans and $12 million to our foreign pension plans.

Nonpension Postretirement Benefit Plans

The components of net periodic benefit cost for nonpension postretirement benefit plans were as follows:

	Three Months Ended March 31,
	2014		2013
Service cost	$	728	$	1,017
Interest cost	2,462		2,514
Amortization of prior service cost	40		41
Amortization of net actuarial loss	1,522		2,361
Net periodic benefit cost	$	4,752	$	5,933

Contributions for benefit payments for our nonpension postretirement benefit plans were $7 million and $8 million for the three months ended March 31, 2014 and 2013, respectively.

25

PITNEY BOWES INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited; table amounts in thousands of dollars, unless otherwise noted)

16. Earnings per Share

The calculations of basic and diluted earnings per share are presented below:

	Three Months Ended March 31,
	2014			2013
Numerator:
Amounts attributable to common stockholders:
Net income from continuing operations	$	41,872		$	59,476
Income from discontinued operations	2,801			8,030
Net income - Pitney Bowes Inc. (numerator for diluted EPS)	44,673			67,506
Less: Preference stock dividend	(14		)	(13		)
Income attributable to common stockholders (numerator for basic EPS)	$	44,659		$	67,493
Denominator (in thousands):
Weighted-average shares used in basic EPS	202,339			201,148
Effect of dilutive shares:
Preferred stock	1			2
Preference stock	351			396
Stock plans	1,194			664
Weighted-average shares used in diluted EPS	203,885			202,210
Basic earnings per share:
Continuing operations	$	0.21		$	0.30
Discontinued operations	0.01			0.04
Net income	$	0.22		$	0.34
Diluted earnings per share:
Continuing operations	$	0.21		$	0.29
Discontinued operations	0.01			0.04
Net income	$	0.22		$	0.33
Anti-dilutive shares not used in calculating diluted weighted-average shares (in thousands):	9,411			13,868

17. Subsequent Event

On April 15, 2014, we completed the sale of DIS to Konica Minolta Business Solutions (Canada) Ltd. (Konica Minolta) and a business equipment leasing services provider in two separate transactions. Pitney Bowes of Canada Ltd. (PB Canada) and Konica Minolta also entered into a strategic alliance whereby Konica Minolta will represent PB Canada’s mailing business in certain territories in Canada. We do not expect this sale transaction to have a material impact on net income.

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Item 2: Management’s Discussion and Analysis ofFinancial Condition and Results of Operations

Forward-Looking Statements

This Management’s Discussion and Analysis of Financial Condition and Results of Operations (MD&A) contains statements that are forward-looking. We want to caution readers that any forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the Securities Act) and Section 21E of the Securities Exchange Act of 1934, as amended (the Exchange Act) in this Form 10-Q may change based on various factors. These forward-looking statements are based on current expectations and assumptions that are subject to risks and uncertainties and actual results could differ materially. Words such as “estimate”, “target”, “project”, “plan”, “believe”, “expect”, “anticipate”, “intend”, and similar expressions may identify such forward-looking statements. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Factors which could cause future financial performance to differ materially from the expectations as expressed in any forward-looking statement made by or on our behalf include, without limitation:

• declining physical mail volumes

• mailers’ utilization of alternative means of communication or competitors’ products

• access to capital at a reasonable cost to continue to fund various discretionary priorities, including business investments, acquisitions and dividend payments

• timely development and acceptance of new products and services

• successful entry into new markets

• success in gaining product approval in new markets where regulatory approval is required

• changes in postal or banking regulations

• interrupted use of key information systems

• our ability to successfully implement a new Enterprise Resource Planning (ERP) system and fully realize the related savings and efficiencies

• third party suppliers’ ability to provide product components, assemblies or inventories

• our success at managing the relationships with our outsource providers, including the costs of outsourcing functions and operations not central to our business

• changes in privacy laws

• intellectual property infringement claims

• regulatory approvals and satisfaction of other conditions to consummate and integrate any acquisitions

• negative developments in economic conditions, including adverse impacts on customer demand

• our success at managing customer credit risk

• significant changes in pension, health care and retiree medical costs

• changes in interest rates, foreign currency fluctuations or credit ratings

• income tax adjustments or other regulatory levies for prior audit years and changes in tax laws, rulings or regulations

• impact on mail volume resulting from concerns over the use of the mail for transmitting harmful biological agents

• changes in international or national political conditions, including any terrorist attacks

• acts of nature

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our condensed consolidated financial statements contained in this report and our Annual Report to Stockholders on Form 10-K for the year ended December 31, 2013 (2013 Annual Report). All table amounts are shown in thousands of dollars, unless otherwise noted.

Overview

First Quarter 2014 Results

For the first quarter of 2014, revenue increased3% to $937 million compared to $909 million in the first quarter of 2013. This increase was driven primarily by growth from our ecommerce solutions for cross-border parcel delivery and double-digit software licensing growth. Also contributing to revenue growth in the quarter was a 9% increase in supplies revenue primarily due to higher sales in North America due to improved marketing effectiveness from our go-to-market strategy, higher supply sales in our Production Mail operations from the growing base of production print equipment installations and certain pricing actions taken during the quarter. Offsetting these increases were a 4% decline in equipment sales primarily due to a decline in sales of large production printers due to a comparably strong prior year quarter, a decline of 4% and 3% in rentals and financing revenue, respectively, due to a decline in the number of installed meters worldwide and a 3% decline in support services revenue due to lower maintenance agreement revenue.

Net income from continuing operations attributable to common stockholders decreased to $42 million, or $0.21 per diluted share, in the first quarter of 2014 compared to $59 million, or $0.29 per diluted share, in the first quarter of 2013. This decrease resulted primarily

27

from the costs associated with the early extinguishment of debt (see Liquidity and Capital Resources) and restructuring charges taken during the period.

On April 15, 2014, Pitney Bowes of Canada Ltd. (PB Canada) completed the sale of its Document Imaging Solutions (DIS) business, which consisted of hardware (copiers and printers), document management software solutions and the related lease portfolio to Konica Minolta Business Solutions (Canada) Ltd. (Konica Minolta) and a business equipment leasing services provider in two separate transactions. PB Canada and Konica Minolta also entered into a strategic alliance whereby Konica Minolta will represent PB Canada’s mailing business in certain territories in Canada. The sale is consistent with our overall strategic direction and will help us sharpen our focus on delivering our core products and solutions in Canada. The DIS business is reflected as a discontinued operation in the unaudited Condensed Consolidated Statements of Income for all periods presented.

Outlook

We continue to focus on three critical areas: stabilizing the mailing business, achieving operational excellence and driving growth in our Digital Commerce Solutions segment.

Within the Small & Medium Business Solutions group, we expect revenue and profit growth to continue to be challenged by the decline in physical mail volumes. However, we anticipate revenue and profit trends will show continued improvement in 2014, due in part to the "go-to-market" strategy implemented in North America and currently being rolled-out in Europe. Our go-to-market strategy provides our clients broader access to products and services through online and direct sales channels, broader solutions to serve the rapid growth in parcel shipments and a more agile workforce. In addition, postal agencies in North America recently announced discounts for postage meter users, which are anticipated to enhance the value proposition of meter usage in North America and further stabilize recurring stream revenues. Within our international mailing markets, the stabilization in meter population which began in 2013 is expected to continue in 2014, resulting in the continued improvement in recurring stream revenue trends.

Within the Enterprise Business Solutions group, we expect demand for our production mail inserter and sortation equipment and high-speed production print equipment to continue; however, we do not anticipate growth over the prior year due to significant sales of production printers during 2013. Within our Presort Services segment, we expect increasing revenue due to workshare improvements and new sales opportunities.

In our Digital Commerce Solutions segment, we anticipate growth to be driven by continued demand for our ecommerce cross-border parcel management solutions, as well as our location intelligence, customer data and engagement software solutions.

During the first quarter of 2014, we began work on the initial phases of a new global ERP system. The implementation of the ERP system will occur in stages and is anticipated to be a multi-year process. We will make a significant investment and incur incremental expenses over the course of the implementation of this system. In 2014, we anticipate these expenses could approximate $0.10 per diluted share. The ERP system is expected to provide operating cost savings through the elimination of redundant systems and strategic efficiencies through the use of a standardized, integrated system.

Our growth initiatives continue to focus on leveraging our expertise in physical communications with our expanding capabilities in digital and hybrid communications and developing products, software, services and solutions that help our clients grow their businesses by more effectively communicating with their customers.

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RESULTS OF OPERATIONS

Revenue by source and the related cost of revenue are shown in the following tables:

	Revenue
	Three Months Ended March 31,
	2014		2013		% change
Equipment sales	$	189,056	$	196,767	(4	)%
Supplies	79,517		73,218		9	%
Software	91,555		87,012		5	%
Rentals	123,579		129,114		(4	)%
Financing	110,050		113,887		(3	)%
Support services	158,252		162,589		(3	)%
Business services	185,488		146,776		26	%
Total revenue	$	937,497	$	909,363	3	%

	Cost of Revenue
	Three Months Ended March 31,
					Percentage of Revenue
	2014		2013		2014		2013
Cost of equipment sales	$	82,534	$	94,543	43.7	%	48.0	%
Cost of supplies	24,154		22,846		30.4	%	31.2	%
Cost of software	30,164		24,791		32.9	%	28.5	%
Cost of rentals	25,444		26,398		20.6	%	20.4	%
Financing interest expense	19,653		19,019		17.9	%	16.7	%
Cost of support services	98,981		102,529		62.5	%	63.1	%
Cost of business services	128,936		102,355		69.5	%	69.7	%
Total cost of revenue	$	409,866	$	392,481	43.7	%	43.2	%

Equipment sales

Equipment sales revenue decreased4% to $189 million in the quarter compared to the first quarter of 2013. This decrease was primarily driven by fewer sales of large production printers compared to the prior year due to an unusually strong prior year quarter. Cost of equipment sales as a percentage of revenue decreased to 43.7% in the quarter compared to 48.0% in the prior year quarter primarily due to fewer sales of production printers, which have a lower margin relative to other products.

Supplies

Supplies revenue increased9% to $80 million in the quarter compared to the first quarter of 2013. The increase was primarily due to targeted outreach to customers and sales effectiveness in connection with our go-to-market strategy, increased supply sales due to the growing base of production print equipment installations, the stabilization of meter population trends in our international markets and certain pricing actions taken during the quarter. Cost of supplies as a percentage of revenue for the quarter was 30.4% compared to 31.2% in the prior year quarter primarily due to improved margins on supplies sales.

Software

Software revenue increased5% to $92 million in the quarter compared to the prior year quarter primarily due to higher licensing revenue. Cost of software as a percentage of revenue increased to 32.9% in the quarter compared with 28.5% in the prior year quarter primarily due to investments in the specialization of the software sales channel.

29

Rentals

Rentals revenue decreased4% to $124 million in the quarter compared to the prior year quarter, primarily due to lower mail volumes and fewer meters in service. Cost of rentals as a percentage of revenue for the quarter was 20.6%, consistent with 20.4% in the prior year quarter.

Financing

Financing revenue decreased3% to $110 million in the quarter compared to the prior year quarter primarily due to lower equipment sales in prior periods. Financing interest expense as a percentage of revenue for the quarter increased to 17.9% compared to 16.7% in the prior year period due to higher effective interest rates. In computing our financing interest expense, which represents our cost of borrowing associated with the generation of financing revenue, we assume a 10:1 leveraging ratio of debt to equity and apply our overall effective interest rate to the average outstanding finance receivables.

Support Services

Support services revenue decreased3% in the quarter to $158 million compared to the first quarter of 2013, primarily due to a decline in equipment maintenance revenue resulting from fewer mailing machines in service. Cost of support services as a percentage of revenue for the quarter improved to 62.5% compared to 63.1% in the prior year quarter primarily due to margin improvement in our Production Mail segment from expense reductions.

Business Services

Business services revenue increased26% in the quarter to $185 million compared to the first quarter of 2013. This increase was driven by higher revenue from our ecommerce solutions for cross-border parcel delivery as demand continues to grow and higher revenue in our Presort Services operations due to improved qualification for postal rate discounts. Cost of business services as a percentage of revenue for the quarter was 69.5% compared to 69.7% in the prior year quarter.

Selling, general and administrative (SG&A)

SG&A expense for the quarter was $351 million, which was flat compared to the first quarter of 2013. However, as a percentage of revenue, SG&A expense for the first quarter of 2014 improved to 37.5% compared to 38.7% in the first quarter of 2013 and also included expenses of $5 million related to the new ERP implementation. This improvement was primarily due to cost stabilization as a result of our focus on operational excellence and the benefits of productivity initiatives, including the go-to-market initiative.

Restructuring charges

Restructuring charges, net for the three months ended March 31, 2014 were $10 million. There were no restructuring charges recognized in the three months ended March 31, 2013. See Note 6 to the unaudited Condensed Consolidated Financial Statements.

Other expense

Other expense of $62 million and $25 million for the three months ended March 31, 2014 and 2013, respectively, consists of the costs associated with the early redemption of debt. See Liquidity and Capital Resources - Financings and Capitalization for a detailed discussion.

Income taxes

See Note 13 to the unaudited Condensed Consolidated Financial Statements.

Discontinued operations

Discontinued operations includes the worldwide Management Services business (PBMS), International Mailing Services business (IMS) and Nordic furniture business, which were sold during 2013 and DIS, which was classified as a discontinued operation at March 31, 2014 and subsequently sold in April 2014. The operations of DIS exclude certain corporate and indirect business expenses, primarily service, sales and infrastructure support expenses, which were historically allocated to this business. The costs previously allocated to DIS and excluded from discontinued operations were $3 million and $4 million for the quarters ended March 31, 2014 and 2013, respectively. In addition, in computing interest expense related to DIS, we assumed a 10:1 leverage ratio of debt to equity and applied the overall effective interest rate to the DIS average outstanding finance receivables. Also see Note 4 to the unaudited Condensed Consolidated Financial Statements.

Preferred stock dividends of subsidiaries attributable to noncontrolling interests

See Note 10 to the unaudited Condensed Consolidated Financial Statements.

30

Business segment results

During 2013, we sold certain businesses and realigned our segment reporting to reflect the clients served, the solutions we offer, and how we manage, review, analyze and measure our operations. During the first quarter of 2014, we reclassified our shipping solutions operations from the Small & Medium Business Solutions segment group to the Digital Commerce Solutions segment. Also during the first quarter of 2014, the DIS business, originally included in the North America Mailing segment, was classified as a discontinued operation. Historical segment results have been recast to conform to our current segment presentation and to exclude discontinued operations. The principal products and services of each of our reporting segments are as follows:

Small & Medium Business Solutions:

North America Mailing: Includes the revenue and related expenses from the sale, rental and financing of mailing equipment and supplies for small and medium size businesses to efficiently create mail and evidence postage in the U.S. and Canada.

International Mailing: Includes the revenue and related expenses from the sale, rental and financing of mailing equipment and supplies for small and medium size businesses to efficiently create mail and evidence postage in areas outside North America.

Enterprise Business Solutions:

Production Mail: Includes the worldwide revenue and related expenses from the sale of high-speed, high-volume inserting and sortation equipment and production printer systems and supplies to large enterprise clients to process inbound and outbound mail and related support and other professional services.

Presort Services: Includes revenue and related expenses from presort mail services for our large enterprise clients to qualify large mail volumes for postal worksharing discounts.

Digital Commerce Solutions:

Digital Commerce Solutions: Includes the worldwide revenue and related expenses from (i) the sale and support services of non-equipment-based mailing, customer engagement, geocoding and location intelligence software; (ii) our shipping and cross-border ecommerce solutions; (iii) direct marketing services for targeted clients; and (iv) our digital mail delivery service offering.

We determine segment earnings before interest and taxes (EBIT) by deducting from segment revenue the related costs and expenses attributable to the segment. Segment EBIT excludes interest, taxes, general corporate expenses, restructuring charges and other items, which are not allocated to a particular business segment. Management uses segment EBIT to measure profitability and performance at the segment level. Management believes segment EBIT provides an analysis of our operating performance and underlying trends of the businesses. Segment EBIT may not be indicative of our overall consolidated performance and therefore, should be read in conjunction with our consolidated results of operations. Refer to Note 2 to the unaudited Condensed Consolidated Financial Statements for a reconciliation of segment EBIT to income from continuing operations before income taxes.

31

Revenue and EBIT for reportable segments is presented below.

	Revenue
	Three Months Ended March 31,
	2014		2013		% change
North America Mailing	$	381,027	$	388,836	(2	)%
International Mailing	153,268		152,976		—	%
Small & Medium Business Solutions	534,295		541,812		(1	)%
Production Mail	105,216		109,453		(4	)%
Presort Services	116,491		110,900		5	%
Enterprise Business Solutions	221,707		220,353		1	%
Digital Commerce Solutions	181,495		147,198		23	%
Total	$	937,497	$	909,363	3	%

	EBIT
	Three Months Ended March 31,
	2014		2013			% change
North America Mailing	$	160,338	$	148,458		8	%
International Mailing	24,819		17,390			43	%
Small & Medium Business Solutions	185,157		165,848			12	%
Production Mail	7,737		7,832			(1	)%
Presort Services	23,896		23,488			2	%
Enterprise Business Solutions	31,633		31,320			1	%
Digital Commerce Solutions	9,531		(279		)	NM
Total	$	226,321	$	196,889		15	%

Small & Medium Business Solutions

Small & Medium Business Solutions (SMB) revenue decreased1% to $534 million for the quarter compared to the prior year quarter while EBIT increased12% to $185 million for the quarter compared to the prior year quarter. Foreign currency translation had a less than 1% impact on total SMB revenue and EBIT.

North America Mailing

Revenue for the North America Mailing segment in the quarter decreased2% to $381 million compared to the prior year quarter. Recurring revenues, comprised of supplies, rentals and financing revenue, declined 2% in the quarter. Rentals revenue and financing revenue continued to decline due to fewer meters in service and declining equipment sales in prior periods; however, these declines were partially offset by higher supply sales due to targeted outreach to customers and sales effectiveness in connection with our go-to-market strategy and certain pricing actions taken during the quarter. Equipment sales decreased 1% in the quarter as lower sales in Canada more than offset a 2% increase in U.S. equipment sales, which benefited from our go-to-market sales strategy.

EBIT increased8% to $160 million in the quarter compared to the prior year quarter despite the decline in revenue due to the benefits of our go-to-market sales strategy and ongoing cost reduction and cost control initiatives. Our go-to-market sales strategy was designed to improve the sales process and reduce costs by providing our clients broader access to products and services though online and direct sales channels.

32

International Mailing

Revenue for the International Mailing segment in the quarter of $153 million was flat compared to the prior year quarter. Recurring stream revenues were flat in the quarter compared to the prior year quarter. Within recurring revenues, rentals revenue declined 7% in the quarter primarily due to a migration from the rental of equipment to the financing of equipment in France and supplies revenue increased 5% in the quarter primarily driven by higher sales in the U.K. and Germany due to stabilization in meter population.

EBIT increased43% to $25 million in the quarter compared to the prior year quarter primarily due to ongoing cost reduction and cost control initiatives.

Enterprise Business Solutions

Enterprise Business Solutions revenue for the quarter increased1% to $222 million compared to the prior year quarter and EBIT increased1% to $32 million for the quarter compared to the prior year quarter. Foreign currency translation had a less than 1% impact on total Enterprise Business Solutions revenue and EBIT.

Production Mail

Revenue for the Production Mail segment in the quarter decreased4% to $105 million compared to the prior year quarter. Equipment sales decreased 9% in the quarter, primarily due to fewer installations of production printers as installations in the prior year quarter were unusually strong as a result of significant installations for certain enterprise customers. Supplies revenue for the quarter increased 51%, and accounted for a 2% growth in total Production Mail revenue, due to the growing base of installed production printers and inserting equipment.

EBIT for the quarter decreased1% to $8 million compared to the prior year quarter primarily due to the decline in revenue; however, EBIT margin improved due to fewer sales of production printers, which have a lower margin relative to other products.

Presort Services

Revenue for the Presort Services segment increased5% to $116 million compared to the prior year quarter primarily due to higher volumes of First Class mail processed and improved qualification for postal rate discounts.

EBIT for the quarter increased2% to $24 million primarily due to the increase in revenue, but was adversely impacted by the costs associated with the consolidation of two processing facilities.

Digital Commerce Solutions

Digital Commerce Solutions

Revenue for the Digital Commerce Solutions segment increased23% in the quarter to $181 million compared to the prior year quarter primarily due to growth in our ecommerce cross-border parcel delivery solution and higher software licensing revenue. EBIT for the quarter increased$10 million from the prior year quarter primarily due to the increase in revenue and provided operating leverage to partially offset the continued investments in ecommerce technology and infrastructure and the specialization of the software sales channel.

33

LIQUIDITY AND CAPITAL RESOURCES

We believe that existing cash and investments, cash generated from operations and borrowing capacity under our commercial paper program are currently sufficient to support our cash needs, including discretionary uses such as capital investments, dividends and share repurchases. Cash and cash equivalents and short-term investments were $930 million at March 31, 2014 and $939 million at December 31, 2013.

Cash Flow Summary

Net cash provided by operating activities for the three months ended March 31, 2014 was $106 million compared to $132 million for the three months ended March 31, 2013. The decrease in cash flow from operations was driven by cash payments for debt extinguishment, lower income and working capital changes partially offset by lower tax payments.

Net cash used in investing activities for the three months ended March 31, 2014 was $59 million compared to $65 million for the three months ended March 31, 2013. Cash flow from investing activities in 2014 benefited from lower capital expenditures and withdrawals from reserve deposit accounts, partially offset by the timing of investment maturities.

Net cash used in financing activities for the three months ended March 31, 2014 was $50 million compared to $66 million for the three months ended March 31, 2013. During the first quarter of 2014, we received cash proceeds of $493 million from the issuance of debt and repaid $500 million of existing debt. During the first quarter of 2013, we received cash proceeds of $412 million from the issuance of debt and repaid $405 million of existing debt. See Financings and Capitalization section below for further details.

Financings and Capitalization

We are a Well-Known Seasoned Issuer with the SEC, which allows us to issue debt securities, preferred stock, preference stock, common stock, purchase contracts, depositary shares, warrants and units in an expedited fashion. We have a commercial paper program that is an important source of liquidity for us and a committed credit facility of $1.0 billion to support our commercial paper issuances. The credit facility expires in April 2016. We have not drawn upon the credit facility.There were no commercial paper issuances during the quarter.

During the first quarter of 2014, we completed a cash tender offer (the 2014 Tender Offer) for a portion of the 5.75% Notes due 2017 and the 5.25% Notes due 2037 (the Subject Notes). Holders who validly tendered their notes received the principal amount, all accrued and unpaid interest and a premium amount. An aggregate $500 million of the Subject Notes were tendered. We incurred expenses of $62 million, consisting of the call premium, the write-off of unamortized costs and bank transaction fees. These expenses were recognized as other expense in the unaudited Condensed Consolidated Statements of Income.

During the first quarter of 2014, we also issued $500 million of 4.625% fixed rate 10-year notes. Interest is payable on March 15 and September 15 of each year, commencing September 15, 2014. The notes mature in March 2024, but may be redeemed, at any time, in whole or in part, at our option. If the notes are redeemed prior to December 15, 2023, the redemption price will be equal to the sum of 100% of the principal amount, accrued and unpaid interest and a make-whole payment. Net proceeds from the issuance of the notes were $493 million. The net proceeds were used to fund the 2014 Tender Offer.

On April 22, 2014, we repaid $100 million of the outstanding Term Loans.

During the first quarter of 2013, we completed a cash tender offer (the 2013 Tender Offer) for a portion of the 4.875% Notes due 2014, 5.0% Notes due 2015, and 4.75% Notes due 2016. Holders who validly tendered their notes received the principal amount, all accrued and unpaid interest and a premium amount. An aggregate $405 million of these notes were tendered. We received $5 million from the unwind of certain interest rate swaps and incurred expenses of $25 million, consisting primarily of the premium payment. This loss was recognized as other expense in the unaudited Condensed Consolidated Statements of Income.

Also in the first quarter of 2013, we issued $425 million of 30-year notes with a fixed-rate of 6.7%. Interest is payable quarterly commencing in June 2013. The notes mature in 2043, but may be redeemed, at our option, in whole or in part, at any time on or after March 7, 2018 at a redemption price equal to 100% of the principal amount, plus accrued and unpaid interest. The net proceeds of $412 million were used to fund the repurchase of notes under the 2013 Tender Offer.

Cash and cash equivalents held by our foreign subsidiaries were $448 million at March 31, 2014 and $392 million at December 31, 2013. Cash and cash equivalents held by our foreign subsidiaries are generally used to support the liquidity needs of these subsidiaries. Most of these amounts could be repatriated to the U.S. but would be subject to additional taxes. Repatriation of some foreign balances is restricted by local laws.

We paid dividends to our common stockholders in the amount of $38 million ($0.1875 per share) for the three months ended March 31, 2014 and $75 million ($0.375 per share) for the three months ended March 31, 2013. Each quarter, our Board of Directors considers our

34

recent and projected earnings and other capital needs and priorities in deciding whether to approve the amount and payment of a dividend. There are no material restrictions on our ability to declare dividends.

Regulatory Matters

There have been no significant changes to the regulatory matters disclosed in our 2013 Annual Report.

Item 3: Quantitative and Qualitative Disclosures about Market Risk

There were no material changes to the disclosures made in the 2013 Annual Report regarding this matter.

Item 4: Controls and Procedures

Disclosure controls and procedures are designed to reasonably assure that information required to be disclosed in reports filed or submitted under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the Securities and Exchange Commission’s rules and forms. Disclosure controls and procedures are also designed to reasonably assure that such information is accumulated and communicated to our management, including our Chief Executive Officer (CEO) and Chief Financial Officer (CFO), as appropriate to allow timely decisions regarding required disclosure.

Under the direction of our CEO and CFO, we evaluated our disclosure controls and procedures (as defined in Rule 13a-15(e) and Rule 15d-15(e) under the Exchange Act) and internal control over financial reporting. Our CEO and CFO concluded that, as of the end of the period covered by this report, such disclosure controls and procedures were effective to ensure that information we are required to disclose in the reports we file or submit under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in the Exchange Act. In addition, no changes in internal control over financial reporting occurred during the fiscal quarter covered by this report that have materially affected, or are reasonably likely to materially affect, such internal control over financial reporting. It should be noted that any system of controls is based in part upon certain assumptions designed to obtain reasonable (and not absolute) assurance as to its effectiveness, and there can be no assurance that any design will succeed in achieving its stated goals. Notwithstanding this caution, the disclosure controls and procedures are designed to provide reasonable assurance of achieving their stated objectives, and the CEO and CFO have concluded that the disclosure controls and procedures are effective at that reasonable assurance level.

35

PART II. OTHER INFORMATION

Item 1: Legal Proceedings

There were no material changes to the disclosures made in the 2013 Annual Report.

Item 1A: Risk Factors

There were no material changes to the risk factors identified in the 2013 Annual Report.

Item 2: Unregistered Sales of Equity Securities and Use of Proceeds

Repurchases of Equity Securities

We periodically repurchase shares of our common stock to manage the dilution created by shares issued under employee stock plans and for other purposes in the open market. As of March 31, 2014, we have remaining authorization to repurchase up to $50 million of our common stock. There were no share repurchases during the quarter ended March 31, 2014.

Item 6: Exhibits

Exhibit Number	Description	Status or incorporation by reference
12	Computation of ratio of earnings to fixed charges	Exhibit 12
31.1	Certification of Chief Executive Officer Pursuant to Rules 13a-14(a) and 15d-14(a) under the Securities Exchange Act of 1934, as amended	Exhibit 31.1
31.2	Certification of Chief Financial Officer Pursuant to Rules 13a-14(a) and 15d-14(a) under the Securities Exchange Act of 1934, as amended	Exhibit 31.2
32.1	Certification of Chief Executive Officer Pursuant to 18 U.S.C. Section 1350	Exhibit 32.1
32.2	Certification of Chief Financial Officer Pursuant to 18 U.S.C. Section 1350	Exhibit 32.2
101.INS	XBRL Report Instance Document
101.SCH	XBRL Taxonomy Extension Schema Document
101.CAL	XBRL Taxonomy Calculation Linkbase Document
101.DEF	XBRL Taxonomy Definition Linkbase Document
101.LAB	XBRL Taxonomy Label Linkbase Document
101.PRE	XBRL Taxonomy Presentation Linkbase Document

36

Signatures

Pursuant to the requirements of the Securities Exchange Act of 1934, as amended, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

		PITNEY BOWES INC.
Date:	May 2, 2014
		/s/ Michael Monahan
		Michael Monahan
		Executive Vice President and Chief Financial Officer
		(Principal Financial Officer)
		/s/ Steven J. Green
		Steven J. Green
		Vice President – Finance and Chief Accounting Officer
		(Principal Accounting Officer)

37

Exhibit Index

Exhibit Number	Description	Status or incorporation by reference
12	Computation of ratio of earnings to fixed charges	Exhibit 12
31.1	Certification of Chief Executive Officer Pursuant to Rules 13a-14(a) and 15d-14(a) under the Securities Exchange Act of 1934, as amended	Exhibit 31.1
31.2	Certification of Chief Financial Officer Pursuant to Rules 13a-14(a) and 15d-14(a) under the Securities Exchange Act of 1934, as amended	Exhibit 31.2
32.1	Certification of Chief Executive Officer Pursuant to 18 U.S.C. Section 1350	Exhibit 32.1
32.2	Certification of Chief Financial Officer Pursuant to 18 U.S.C. Section 1350	Exhibit 32.2
101.INS	XBRL Report Instance Document
101.SCH	XBRL Taxonomy Extension Schema Document
101.CAL	XBRL Taxonomy Calculation Linkbase Document
101.DEF	XBRL Taxonomy Definition Linkbase Document
101.LAB	XBRL Taxonomy Label Linkbase Document
101.PRE	XBRL Taxonomy Presentation Linkbase Document

38

EX-12

Exhibit 12

PITNEY BOWES INC.

COMPUTATION OF RATIO OF EARNINGS TO FIXED CHARGES

	Three Months Ended March 31,
(Dollars in thousands)	2014		2013
Income from continuing operations before income taxes	$	54,502	$	81,865
Add:
Interest expense (1)	44,570		49,758
Portion of rents representative of the interest factor	5,775		5,987
Amortization of capitalized interest	—		243
Income as adjusted	$	104,847	$	137,853
Fixed charges:
Interest expense (1)	$	44,570	$	49,758
Portion of rents representative of the interest factor	5,775		5,987
Noncontrolling interests (preferred stock dividends of subsidiaries), excluding taxes	7,482		6,960
Total fixed charges	$	57,827	$	62,705
Ratio of earnings to fixed charges (2)	1.81		2.20

(1) Interest expense includes both financing interest expense and other interest expense.

(2) The computation of the ratio of earnings to fixed charges has been computed by dividing income from continuing operations before income taxes as adjusted by fixed charges. One-third of rent expense is included in fixed charges as the representative portion of interest.

EX-31.1

Exhibit 31.1

CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Marc B. Lautenbach, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Pitney Bowes Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant's other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5. The registrant's other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date: May 2, 2014

/s/ Marc B. Lautenbach

Marc B. Lautenbach

President and Chief Executive Officer

EX-31.2

Exhibit 31.2

CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Michael Monahan, certify that:

1. I have reviewed this quarterly report on Form 10-Q of Pitney Bowes Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant's other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5. The registrant's other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date: May 2, 2014

/s/ Michael Monahan

Michael Monahan

Executive Vice President and Chief Financial Officer

EX-32.1

Exhibit 32.1

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of Pitney Bowes Inc. (the “Company”) on Form 10-Q for the period ended March 31, 2014 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Marc B. Lautenbach, Chief Executive Officer of the Company, certify, to the best of my knowledge, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/s/ Marc B. Lautenbach

Marc B. Lautenbach

President and Chief Executive Officer

Date:    May 2, 2014

The foregoing certification is being furnished solely to accompany this report pursuant to 18 U.S.C. §1350, and is not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into any filing of the Company.

EX-32.2

Exhibit 32.2

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of Pitney Bowes Inc. (the “Company”) on Form 10-Q for the period ended March 31, 2014 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Michael Monahan, Chief Financial Officer of the Company, certify, to the best of my knowledge, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/s/ Michael Monahan

Michael Monahan

Executive Vice President and Chief Financial Officer

Date:    May 2, 2014

The foregoing certification is being furnished solely to accompany this report pursuant to 18 U.S.C. §1350, and is not being filed for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, and is not to be incorporated by reference into any filing of the Company.

XML

Segment Information (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2014		Mar. 31, 2013
Segment reporting information profit (loss)
Revenues	$ 937,497		$ 909,363
EBIT	226,321		196,889
Reconciling items:
Interest, net	(43,717)	[1]	(48,010)	[1]
Unallocated corporate expenses	(56,604)		(41,893)
Restructuring charges	(9,841)		0
Other expense	(61,657)		(25,121)
Income from continuing operations before income taxes	54,502		81,865
Small & Medium Business Solutions
Segment reporting information profit (loss)
Revenues	534,295		541,812
EBIT	185,157		165,848
North America Mailing
Segment reporting information profit (loss)
Revenues	381,027		388,836
EBIT	160,338		148,458
International Mailing
Segment reporting information profit (loss)
Revenues	153,268		152,976
EBIT	24,819		17,390
Enterprise Business Solutions
Segment reporting information profit (loss)
Revenues	221,707		220,353
EBIT	31,633		31,320
Production Mail
Segment reporting information profit (loss)
Revenues	105,216		109,453
EBIT	7,737		7,832
Presort Services
Segment reporting information profit (loss)
Revenues	116,491		110,900
EBIT	23,896		23,488
Digital Commerce Solutions
Segment reporting information profit (loss)
Revenues	181,495		147,198
EBIT	$ 9,531		$ (279)

[1] Includes financing interest expense and other interest expense, net.

XML

Accumulated Other Comprehensive Loss (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2014		Mar. 31, 2013
Schedule of Accumulated Comprehensive Income [Line Items]
Revenues	$ 937,497		$ 909,363
Interest expense	(24,064)		(28,991)
Tax benefit	(8,036)		(17,795)
Net income	49,267		72,100
Tax benefit	3,641		6,139
Reclassification out of Accumulated Other Comprehensive Income
Schedule of Accumulated Comprehensive Income [Line Items]
Revenues	(234)	[1]	(382)	[1]
Cost of sales	199	[1]	126	[1]
Interest expense	(507)	[1]	(507)	[1]
Total before tax	(542)	[1]	(763)	[1]
Tax benefit	210	[1]	297	[1]
Net income	(332)	[1]	(466)	[1]
Interest income	(347)	[1]	(2,612)	[1]
Tax benefit	128	[1]	966	[1]
Net of tax	219	[1]	1,646	[1]
Transition credit	2	[1],[2]	2	[1],[2]
Prior service costs	(27)	[1],[2]	(198)	[1],[2]
Actuarial losses	(9,758)	[1],[2]	(16,574)	[1],[2]
Total before tax	(9,783)	[1],[2]	(16,770)	[1],[2]
Tax benefit	3,641	[1],[2]	6,139	[1],[2]
Net of tax	$ (6,142)	[1],[2]	$ (10,631)	[1],[2]

[1] Amounts in parentheses indicate debits (reductions) to income.

[2] These items are included in the computation of net periodic costs of defined benefit pension plans and nonpension postretirement benefit plans (see Note 15 for additional details).

XML

Intangible Assets and Goodwill (Details) (USD $)	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013	Mar. 31, 2014 Customer relationships	Dec. 31, 2013 Customer relationships	Mar. 31, 2014 Supplier relationships	Dec. 31, 2013 Supplier relationships	Mar. 31, 2014 Software & technology	Dec. 31, 2013 Software & technology	Mar. 31, 2014 Trademarks & trade names	Dec. 31, 2013 Trademarks & trade names	Mar. 31, 2014 Non-compete agreements	Dec. 31, 2013 Non-compete agreements	Mar. 31, 2014 Total intangible assets	Dec. 31, 2013 Total intangible assets
Finite lived intangible assets
Gross Carrying Amount			$ 350,929,000	$ 354,373,000	$ 29,000,000	$ 29,000,000	$ 167,276,000	$ 167,009,000	$ 34,378,000	$ 35,366,000	$ 7,448,000	$ 7,407,000	$ 589,031,000	$ 593,155,000
Accumulated Amortization			(254,937,000)	(251,388,000)	(25,738,000)	(25,013,000)	(156,796,000)	(155,009,000)	(33,264,000)	(33,985,000)	(7,418,000)	(7,373,000)	(478,153,000)	(472,768,000)
Net Carrying Amount	110,878,000		95,992,000	102,985,000	3,262,000	3,987,000	10,480,000	12,000,000	1,114,000	1,381,000	30,000	34,000	110,878,000	120,387,000
Finite Lived Intangible Assets Amortization Expense	$ 6,000,000	$ 9,000,000

XML

Accumulated Other Comprehensive Loss (Details 2) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2014		Mar. 31, 2013
Schedule of Accumulated Comprehensive Income [Line Items]
Balance Beginning	$ (574,556)		$ (681,213)
Other comprehensive income (loss), before reclassifications	(5,470)		(43,504)
Amounts reclassified from accumulated other comprehensive income	6,693	[1],[2]	12,743	[1],[2]
Net current period other comprehensive income (loss)	1,223		(30,761)
Balance Ending	(573,333)		(711,974)
Gains (losses) on cash flow hedges
Schedule of Accumulated Comprehensive Income [Line Items]
Balance Beginning	(6,380)		(7,777)
Other comprehensive income (loss), before reclassifications	41		72
Amounts reclassified from accumulated other comprehensive income	332	[1],[2]	466	[1],[2]
Net current period other comprehensive income (loss)	373		538
Balance Ending	(6,007)		(7,239)
Unrealized gains (losses) on available for sale securities
Schedule of Accumulated Comprehensive Income [Line Items]
Balance Beginning	(1,769)		4,513
Other comprehensive income (loss), before reclassifications	1,840		(1,372)
Amounts reclassified from accumulated other comprehensive income	219	[1],[2]	1,646	[1],[2]
Net current period other comprehensive income (loss)	2,059		274
Balance Ending	290		4,787
Defined benefit pension plans and nonpension postretirement benefit plans
Schedule of Accumulated Comprehensive Income [Line Items]
Balance Beginning	(601,421)		(759,199)
Other comprehensive income (loss), before reclassifications	0		0
Amounts reclassified from accumulated other comprehensive income	6,142	[1],[2]	10,631	[1],[2]
Net current period other comprehensive income (loss)	6,142		10,631
Balance Ending	(595,279)		(748,568)
Foreign currency items
Schedule of Accumulated Comprehensive Income [Line Items]
Balance Beginning	35,014		81,250
Other comprehensive income (loss), before reclassifications	(7,351)		(42,204)
Amounts reclassified from accumulated other comprehensive income	0	[1],[2]	0	[1],[2]
Net current period other comprehensive income (loss)	(7,351)		(42,204)
Balance Ending	$ 27,663		$ 39,046

[1] See table above for additional details of these reclassifications.

[2] Amounts are net of tax. Amounts in parentheses indicate debits to AOCI.

XML

Restructuring Charges and Asset Impairments (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Restructuring Costs [Abstract]
Balance Beginning	$ 66,572
Expenses, net	9,841
Cash payments	(18,937)	(16,275)
Non-cash charges	(2,550)
Balance Ending	54,926
Severance and benefits costs
Restructuring Costs [Abstract]
Balance Beginning	58,558
Expenses, net	6,188
Cash payments	(16,600)
Non-cash charges	0
Balance Ending	48,146
Pension and Retiree Medical
Restructuring Costs [Abstract]
Balance Beginning	0
Expenses, net	2,550
Cash payments	0
Non-cash charges	(2,550)
Balance Ending	0
Other exit costs
Restructuring Costs [Abstract]
Balance Beginning	8,014
Expenses, net	1,103
Cash payments	(2,337)
Non-cash charges	0
Balance Ending	$ 6,780

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Debt (Tables)

3 Months Ended

Mar. 31, 2014

Debt Disclosure [Abstract]

Schedule of Debt

Debt consisted of the following:

		March 31, 2014		December 31, 2013
Term loans		$	230,000	$	230,000
5.0%	notes due 2015	274,879		274,879
4.75%	notes due 2016	370,914		370,914
5.75%	notes due 2017	385,109		500,000
5.60%	notes due 2018	250,000		250,000
4.75%	notes due 2018	350,000		350,000
6.25%	notes due 2019	300,000		300,000
5.25%	notes due 2022	110,000		110,000
4.625%	notes due 2024	500,000		—
5.25%	notes due 2037	115,041		500,000
6.70%	notes due 2043	425,000		425,000
Other		30,626		35,502
Total long-term debt		3,341,569		3,346,295
Current portion		274,879		—
Long-term debt		$	3,066,690	$	3,346,295

During the first quarter, we completed a cash tender offer (the Tender Offer) for a portion of the 5.75% Notes due 2017 and the 5.25% Notes due 2037 (the Subject Notes). Holders who validly tendered their notes received the principal amount of the notes tendered, all accrued and unpaid interest and a premium amount. An aggregate $500 million of the Subject Notes were tendered. We incurred expenses of $62 million, consisting of the call premium, the write-off of unamortized costs and bank transaction fees. These expenses are included in other expense in the unaudited Condensed Consolidated Statements of Income.

During the first quarter, we issued $500 million of 4.625% fixed rate 10-year notes. Interest is payable on March 15 and September 15 of each year, commencing September 15, 2014. The notes mature in March 2024, but may be redeemed, at any time, in whole or in part, at our option. If the notes are redeemed prior to December 15, 2023, the redemption price will be equal to the sum of 100% of the principal amount, accrued and unpaid interest and a make-whole payment. Net proceeds from the issuance of the notes were $493 million. The net proceeds were used to fund the Tender Offer.

On April 22, 2014, we repaid $100 million of the outstanding Term Loans.

Other consists of the unamortized net proceeds received from the unwinding of interest rate swaps, debt discounts and premiums and the mark-to-market adjustment of interest rate swaps, if applicable.

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Pensions and Other Benefit Programs (Details) (USD $)	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Defined Benefit Pension Plans | United States
Defined Benefit Plan Disclosure [Line Items]
Service cost	$ 2,415,000	$ 3,799,000
Interest cost	19,416,000	18,371,000
Expected return on plan assets	(25,956,000)	(27,086,000)
Amortization of transition credit	0	0
Amortization of prior service cost	2,000	129,000
Amortization of net actuarial loss	6,160,000	11,037,000
Curtailment	0	814,000
Net periodic benefit cost	2,037,000	7,064,000
Defined Benefit Plan Contributions By Employer	10,000,000
Defined Benefit Pension Plans | Foreign
Defined Benefit Plan Disclosure [Line Items]
Service cost	908,000	1,582,000
Interest cost	7,169,000	6,823,000
Expected return on plan assets	(9,825,000)	(8,166,000)
Amortization of transition credit	(2,000)	(2,000)
Amortization of prior service cost	(15,000)	28,000
Amortization of net actuarial loss	2,076,000	3,176,000
Curtailment	0	0
Net periodic benefit cost	311,000	3,441,000
Defined Benefit Plan Contributions By Employer	12,000,000
Nonpension Postretirement Benefit Plans
Defined Benefit Plan Disclosure [Line Items]
Service cost	728,000	1,017,000
Interest cost	2,462,000	2,514,000
Amortization of prior service cost	40,000	41,000
Amortization of net actuarial loss	1,522,000	2,361,000
Net periodic benefit cost	4,752,000	5,933,000
Defined Benefit Plan Contributions By Employer	$ 7,000,000	$ 8,000,000

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Subsequent Event

3 Months Ended

Mar. 31, 2014

Subsequent Events [Abstract]

Subsequent Event

Subsequent Event

On April 15, 2014, we completed the sale of DIS to Konica Minolta Business Solutions (Canada) Ltd. (Konica Minolta) and a business equipment leasing services provider in two separate transactions. Pitney Bowes of Canada Ltd. (PB Canada) and Konica Minolta also entered into a strategic alliance whereby Konica Minolta will represent PB Canada’s mailing business in certain territories in Canada. We do not expect this sale transaction to have a material impact on net income.

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Intangible Assets and Goodwill (Details 3) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2014		Dec. 31, 2013
Goodwill [Line Items]
Gross value before accumulated impairment			$ 1,734,871
Accumulated impairment			0
Other	1,078	[1]
Goodwill, before reclassifications	1,735,949
Reclassified to Assets held for sale	(9,353)
Goodwill	1,726,596		1,734,871
Discontinued operations
Goodwill [Line Items]
Gross value before accumulated impairment			9,353
Accumulated impairment			0
Other	0	[1]
Goodwill, before reclassifications	9,353
Goodwill			9,353
North America Mailing | Continuing Operations
Goodwill [Line Items]
Gross value before accumulated impairment			326,665
Accumulated impairment			0
Other	(627)	[1]
Goodwill, before reclassifications	326,038
Goodwill			326,665
International Mailing | Continuing Operations
Goodwill [Line Items]
Gross value before accumulated impairment			182,261
Accumulated impairment			0
Other	864	[1]
Goodwill, before reclassifications	183,125
Goodwill			182,261
Small & Medium Business Solutions | Continuing Operations
Goodwill [Line Items]
Gross value before accumulated impairment			508,926
Accumulated impairment			0
Other	237	[1]
Goodwill, before reclassifications	509,163
Goodwill			508,926
Production Mail | Continuing Operations
Goodwill [Line Items]
Gross value before accumulated impairment			118,060
Accumulated impairment			0
Other	143	[1]
Goodwill, before reclassifications	118,203
Goodwill			118,060
Presort Services | Continuing Operations
Goodwill [Line Items]
Gross value before accumulated impairment			195,140
Accumulated impairment
Other	0	[1]
Goodwill, before reclassifications	195,140
Goodwill			195,140
Enterprise Business Solutions | Continuing Operations
Goodwill [Line Items]
Gross value before accumulated impairment			313,200
Accumulated impairment			0
Other	143	[1]
Goodwill, before reclassifications	313,343
Goodwill			313,200
Digital Commerce Solutions | Continuing Operations
Goodwill [Line Items]
Gross value before accumulated impairment			903,392
Accumulated impairment			0
Other	698	[1]
Goodwill, before reclassifications	904,090
Goodwill			$ 903,392

[1] Includes the reallocation of certain goodwill from the Small & Medium Business Solutions segment group to the Digital Commerce Solutions segment and discontinued operations.

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Discontinued Operations and Assets Held for Sale (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2013
Disposal Group, Including Discontinued Operation, Income Statement Disclosures [Abstract]
Revenue	$ 16,291	$ 277,663
Loss from operations before taxes	2,818	18,244
Gain (Loss) on sale	1,293	(1,650)
Income (loss) before taxes	4,111	16,594
Tax provision (benefit)	1,310	8,564
(Loss) income from discontinued operations	2,801	8,030
Assets of Disposal Group, Including Discontinued Operation [Abstract]
Finance receivables, current	12,241		0
Inventories and other assets	3,334		0
Total current assets	15,575		0
Property, plant and equipment, net	48,341		46,976
Rental property and equipment, net	3,537		0
Finance receivables, noncurrent	49,458		0
Goodwill	9,353		0
Intangible assets, net	774		0
Assets held for sale	127,038		46,976
Liabilities of Disposal Group, Including Discontinued Operation [Abstract]
Advance billings	1,116		0
Liabilities related to assets held for sale	1,116		0
PBMS
Disposal Group, Including Discontinued Operation, Income Statement Disclosures [Abstract]
Revenue	0	225,256
Loss from operations before taxes	(246)	16,054
Gain (Loss) on sale	130	0
Income (loss) before taxes	(116)	16,054
Tax provision (benefit)	(21)	8,746
(Loss) income from discontinued operations	(95)	7,308
IMS
Disposal Group, Including Discontinued Operation, Income Statement Disclosures [Abstract]
Revenue	0	20,068
Loss from operations before taxes	308	(1,600)
Gain (Loss) on sale	1,163	(1,650)
Income (loss) before taxes	1,471	(3,250)
Tax provision (benefit)	529	(1,189)
(Loss) income from discontinued operations	942	(2,061)
Nordic furniture business
Disposal Group, Including Discontinued Operation, Income Statement Disclosures [Abstract]
Revenue	0	12,689
Loss from operations before taxes	345	119
Gain (Loss) on sale	0	0
Income (loss) before taxes	345	119
Tax provision (benefit)	97	33
(Loss) income from discontinued operations	248	86
DIS
Disposal Group, Including Discontinued Operation, Income Statement Disclosures [Abstract]
Revenue	16,291	19,650
Loss from operations before taxes	2,411	3,671
Gain (Loss) on sale	0	0
Income (loss) before taxes	2,411	3,671
Tax provision (benefit)	705	974
(Loss) income from discontinued operations	$ 1,706	$ 2,697

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Earnings per Share (Tables)

3 Months Ended

Mar. 31, 2014

Earnings Per Share [Abstract]

Schedule of Calculation of Numerator and Denominator in Earnings Per Share

The calculations of basic and diluted earnings per share are presented below:

	Three Months Ended March 31,
	2014			2013
Numerator:
Amounts attributable to common stockholders:
Net income from continuing operations	$	41,872		$	59,476
Income from discontinued operations	2,801			8,030
Net income - Pitney Bowes Inc. (numerator for diluted EPS)	44,673			67,506
Less: Preference stock dividend	(14		)	(13		)
Income attributable to common stockholders (numerator for basic EPS)	$	44,659		$	67,493
Denominator (in thousands):
Weighted-average shares used in basic EPS	202,339			201,148
Effect of dilutive shares:
Preferred stock	1			2
Preference stock	351			396
Stock plans	1,194			664
Weighted-average shares used in diluted EPS	203,885			202,210
Basic earnings per share:
Continuing operations	$	0.21		$	0.30
Discontinued operations	0.01			0.04
Net income	$	0.22		$	0.34
Diluted earnings per share:
Continuing operations	$	0.21		$	0.29
Discontinued operations	0.01			0.04
Net income	$	0.22		$	0.33
Anti-dilutive shares not used in calculating diluted weighted-average shares (in thousands):	9,411			13,868

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Noncontrolling Interests (Preferred Stockholders' Equity in Subsidiaries) (Details) (USD $) In Thousands, except Share data, unless otherwise specified	3 Months Ended	12 Months Ended
	Mar. 31, 2014	Dec. 31, 2013
Noncontrolling Interest [Line Items]
Preferred Stock, Value, Issued	$ 1	$ 4
Noncontrolling Interest, Ownership Percentage by Noncontrolling Owners	25.00%
Noncontrolling Interest, Ownership Percentage by Parent	75.00%
Preferred Stock, Dividend Rate, Percentage	4.00%	4.00%
Preferred Stock, Cumulative Dividend Increase Interval if Outstanding Once Callable	6 months
Redeemable Preferred Stock Member
Noncontrolling Interest [Line Items]
Shares, Outstanding	300,000
Preferred Stock, Value, Issued	$ 300,000
Preferred Stock, Dividend Rate, Percentage	6.125%
Preferred stock-perpetual voting, dividend increase percentage each interval once shares become callable	50.00%

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Inventories (Details) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013
Inventory Disclosure [Abstract]
Raw materials and work in process	$ 34,084	$ 33,920
Supplies and service parts	44,284	48,165
Finished products	38,652	38,515
Inventory at FIFO cost	117,020	120,600
Excess of FIFO cost over LIFO cost	(16,064)	(17,020)
Total inventory, net	$ 100,956	$ 103,580

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Description of Business and Basis of Presentation

3 Months Ended

Mar. 31, 2014

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Description of Business and Basis of Presentation

Description of Business and Basis of Presentation

Pitney Bowes Inc. and its subsidiaries (we, us, our or the company) is a global provider of technology solutions helping small, mid-sized and large firms connect to customers to facilitate and simplify commerce, build loyalty and grow revenue. We deliver our solutions on open platforms to best organize, analyze and apply public and proprietary data to two-way customer communications. We offer solutions for direct mail, transactional mail, customer engagement management and analytics and ecommerce parcel management, along with digital channel messaging for the Web, email and mobile applications. We conduct our business activities in five reporting segments. See Note 2 for information regarding our reportable segments.

We have prepared the accompanying unaudited Condensed Consolidated Financial Statements in accordance with accounting principles generally accepted in the United States of America (GAAP) for interim financial information and the instructions to Rule 10-01 of Regulation S-X. Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. In addition, the December 31, 2013 Condensed Consolidated Balance Sheet data was derived from audited financial statements, but does not include all disclosures required by GAAP. In management's opinion, all adjustments, consisting only of normal recurring adjustments, considered necessary to fairly state our financial position, results of operations and cash flows for the periods presented have been included. Operating results for the periods presented are not necessarily indicative of the results that may be expected for any other interim period or for the year ending December 31, 2014.

As of March 31, 2014, we were actively pursuing the sale of our Canadian Document Imaging Solutions (DIS) business, which consists of hardware (copiers and printers), document management software solutions and the related lease portfolio. The revenues and expenses directly related to the DIS business were classified as discontinued operations in the unaudited Condensed Consolidated Statements of Income for all periods presented. The cash flows from discontinued operations are not separately stated or classified in the accompanying unaudited Condensed Consolidated Statements of Cash Flows. See Note 4 and Note 17 for additional information.

These statements should be read in conjunction with the financial statements and notes thereto included in our Annual Report to Stockholders on Form 10-K for the year ended December 31, 2013 (the 2013 Annual Report).

Changes in Segment Presentation

As a result of certain organizational changes designed to realign our business units to reflect the clients served and how we review, analyze, measure and manage our operations, we have revised our business segment reporting. We have recast historical segment results to conform to our current segment presentation and to exclude discontinued operations. See Note 2 for additional information.

Revision of Prior Period Amounts

During the third quarter of 2013, we determined that certain revenue previously reported as rentals revenue included a service component and should have been classified as support services revenue. Accordingly, the unaudited Condensed Consolidated Statement of Income for the three months ended March 31, 2013 has been revised to reflect the correct classification, resulting in a decrease in rentals revenue and corresponding increase in support services revenue of $5 million. Also during the third quarter of 2013, we determined that certain research and development costs should have been classified as cost of software. Accordingly, the unaudited Condensed Consolidated Statement of Income for the three months ended March 31, 2013 has been revised to reflect the correct classification, resulting in a decrease in research and development expenses and a corresponding increase in cost of software of $4 million.

These revisions did not impact previously reported total revenue, total costs and expenses, net income or earnings per share amounts and the effect of these revisions was not material to any of our previously issued financial statements. Previously issued financial statements will be revised to reflect these reclassification adjustments in future filings.

New Accounting Pronouncements

In April 2014, the Financial Accounting Standards Board issued Accounting Standards Update No. 2014-08, Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity, which changes the criteria for determining which disposals can be presented as discontinued operations and modifies related disclosure requirements.  These changes, when adopted, will impact the disposals that will qualify for discontinued operations treatment in the future. We intend to adopt the new standard when it becomes effective on January 1, 2015.

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Fair Value Measurements and Derivative Instruments (Details) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013
Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	$ 476,253	$ 526,489
Liabilities:	0	0
Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	450,455	497,544
Liabilities:	(1,940)	(7,454)
Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Liabilities:	0	0
Total
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	926,708	1,024,033
Liabilities:	(1,940)	(7,454)
Carrying value
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt	3,341,569	3,346,295
Fair value
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Debt	3,537,878	3,539,022
Money market funds / commercial paper | Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	344,007	403,706
Money market funds / commercial paper | Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	192,136	224,440
Money market funds / commercial paper | Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Money market funds / commercial paper | Total
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	536,143	628,146
Equity securities | Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Equity securities | Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	26,685	26,536
Equity securities | Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Equity securities | Total
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	26,685	26,536
Commingled fixed income securities | Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Commingled fixed income securities | Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	24,903	24,695
Commingled fixed income securities | Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Commingled fixed income securities | Total
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	24,903	24,695
Debt securities - U.S. and foreign governments, agencies and municipalities | Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	132,246	122,783
Debt securities - U.S. and foreign governments, agencies and municipalities | Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	18,250	17,653
Debt securities - U.S. and foreign governments, agencies and municipalities | Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Debt securities - U.S. and foreign governments, agencies and municipalities | Total
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	150,496	140,436
Debt securities - corporate | Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Debt securities - corporate | Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	46,293	38,264
Debt securities - corporate | Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Debt securities - corporate | Total
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	46,293	38,264
Mortgage-backed / asset-backed securities | Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Liabilities:		0
Mortgage-backed / asset-backed securities | Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	141,267	164,598
Liabilities:		(4,445)
Mortgage-backed / asset-backed securities | Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Liabilities:		0
Mortgage-backed / asset-backed securities | Total
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	141,267	164,598
Liabilities:		(4,445)
Foreign exchange contracts | Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Liabilities:	0	0
Foreign exchange contracts | Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	921	1,358
Liabilities:	(1,940)	(3,009)
Foreign exchange contracts | Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	0	0
Liabilities:	0	0
Foreign exchange contracts | Total
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets:	921	1,358
Liabilities:	$ (1,940)	$ (3,009)

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Fair Value Measurements and Derivative Instruments (Tables)

3 Months Ended

Mar. 31, 2014

Fair Value Disclosures [Abstract]

Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis

	March 31, 2014
	Level 1		Level 2			Level 3		Total
Assets:
Investment securities
Money market funds / commercial paper	$	344,007	$	192,136		$	—	$	536,143
Equity securities	—		26,685			—		26,685
Commingled fixed income securities	—		24,903			—		24,903
Debt securities - U.S. and foreign governments, agencies and municipalities	132,246		18,250			—		150,496
Debt securities - corporate	—		46,293			—		46,293
Mortgage-backed / asset-backed securities	—		141,267			—		141,267
Derivatives
Foreign exchange contracts	—		921			—		921
Total assets	$	476,253	$	450,455		$	—	$	926,708
Liabilities:
Derivatives
Foreign exchange contracts	$	—	$	(1,940	)	$	—	$	(1,940	)
Total liabilities	$	—	$	(1,940	)	$	—	$	(1,940	)

	December 31, 2013
	Level 1		Level 2			Level 3		Total
Assets:
Investment securities
Money market funds / commercial paper	$	403,706	$	224,440		$	—	$	628,146
Equity securities	—		26,536			—		26,536
Commingled fixed income securities	—		24,695			—		24,695
Debt securities - U.S. and foreign governments, agencies and municipalities	122,783		17,653			—		140,436
Debt securities - corporate	—		38,264			—		38,264
Mortgage-backed / asset-backed securities	—		164,598			—		164,598
Derivatives
Foreign exchange contracts	—		1,358			—		1,358
Total assets	$	526,489	$	497,544		$	—	$	1,024,033
Liabilities:
Investment securities
Mortgage-backed securities	$	—	$	(4,445	)	$	—	$	(4,445	)
Derivatives
Foreign exchange contracts	—		(3,009		)	—		(3,009		)
Total liabilities	$	—	$	(7,454	)	$	—	$	(7,454	)

Schedule of Available-for-sale Securities Reconciliation

Available-for-sale securities at March 31, 2014 and December 31, 2013 consisted of the following:

	March 31, 2014
	Amortized cost		Gross unrealized gains		Gross unrealized losses			Estimated fair value
Debt securities - U.S. and foreign governments, agencies and municipalities	$	129,856	$	1,422	$	(1,797	)	$	129,481
Debt securities - corporate	45,410		1,198		(314		)	46,294
Mortgage-backed / asset-backed securities	141,482		1,754		(1,969		)	141,267
Total	$	316,748	$	4,374	$	(4,080	)	$	317,042

	December 31, 2013
	Amortized cost		Gross unrealized gains		Gross unrealized losses			Estimated fair value
Debt securities - U.S. and foreign governments, agencies and municipalities	$	121,803	$	999	$	(3,372	)	$	119,430
Debt securities - corporate	37,901		935		(572		)	38,264
Mortgage-backed / asset-backed securities	165,664		1,570		(2,636		)	164,598
Total	$	325,368	$	3,504	$	(6,580	)	$	322,292

Available-for-sale Securities

Scheduled maturities of investment securities at March 31, 2014 were as follows:

	Amortized cost		Estimated fair value
Within 1 year	$	26,473	$	26,539
After 1 year through 5 years	58,545		59,152
After 5 years through 10 years	87,268		87,343
After 10 years	144,462		144,008
Total	$	316,748	$	317,042

Schedule of Derivative Instruments in Statement of Financial Position, Fair Value

Designation of Derivatives	Balance Sheet Location	March 31, 2014			December 31, 2013
Derivatives designated as hedging instruments	Other current assets and prepayments:
	Foreign exchange contracts	$	408		$	546
	Accounts payable and accrued liabilities:
	Foreign exchange contracts	(284		)	(526		)
Derivatives not designated as hedging instruments	Other current assets and prepayments:
	Foreign exchange contracts	513			812
	Accounts payable and accrued liabilities:
	Foreign exchange contracts	(1,656		)	(2,483		)
	Total derivative assets	$	921		$	1,358
	Total derivative liabilities	(1,940		)	(3,009		)
	Total net derivative liabilities	$	(1,019	)	$	(1,651	)

Schedule of Fair Value Hedging Instruments, Statements of Financial Performance and Financial Position, Location

		Three Months Ended March 31,
		Derivative Gain Recognized in Earnings				Hedged Item Expense Recognized in Earnings
Derivative Instrument	Location of Gain (Loss)	2014		2013		2014		2013
Interest rate swaps	Interest expense	$	—	$	1,993	$	—	$	(5,484	)

Schedule of Cash Flow Hedging Instruments, Statements of Financial Performance and Financial Position, Location

	Three Months Ended March 31,
	Derivative Gain (Loss) Recognized in AOCI (Effective Portion)					Location of Gain (Loss) (Effective Portion)	Gain (Loss) Reclassified from AOCI to Earnings (Effective Portion)
Derivative Instrument	2014			2013			2014			2013
Foreign exchange contracts	$	(69	)	$	630	Revenue	$	(234	)	$	(382	)
						Cost of sales	199			126
							$	(35	)	$	(256	)

Schedule of Other Derivatives Not Designated as Hedging Instruments, Statements of Financial Performance and Financial Position, Location

		Three Months Ended March 31,
		Derivative Gain (Loss) Recognized in Earnings
Derivatives Instrument	Location of Derivative Gain (Loss)	2014			2013
Foreign exchange contracts	Selling, general and administrative expense	$	(682	)	$	(4,351	)

Fair Value, by Balance Sheet Grouping

	March 31, 2014		December 31, 2013
Carrying value	$	3,341,569	$	3,346,295
Fair value	$	3,537,878	$	3,539,022

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Discontinued Operations and Assets Held for Sale (Tables)

3 Months Ended

Mar. 31, 2014

Discontinued Operations and Disposal Groups [Abstract]

Schedule of Discontinued Operations, Income Statement and Balance Sheet Items

The following tables show selected financial information included in discontinued operations:

	Three Months Ended March 31, 2014
	PBMS			IMS		Nordic furniture business		DIS		Total
Revenue	$	—		$	—	$	—	$	16,291	$	16,291
(Loss) income from operations before taxes	$	(246	)	$	308	$	345	$	2,411	$	2,818
Gain on sale	130			1,163		—		—		1,293
(Loss) income before taxes	(116		)	1,471		345		2,411		4,111
Tax (benefit) provision	(21		)	529		97		705		1,310
(Loss) income from discontinued operations	$	(95	)	$	942	$	248	$	1,706	$	2,801

	Three Months Ended March 31, 2013
	PBMS		IMS			Nordic furniture business		DIS		Total
Revenue	$	225,256	$	20,068		$	12,689	$	19,650	$	277,663
Income (loss) from operations before taxes	$	16,054	$	(1,600	)	$	119	$	3,671	$	18,244
Loss on sale	—		(1,650		)	—		—		(1,650		)
Income (loss) before taxes	16,054		(3,250		)	119		3,671		16,594
Tax provision (benefit)	8,746		(1,189		)	33		974		8,564
Income (loss) from discontinued operations	$	7,308	$	(2,061	)	$	86	$	2,697	$	8,030

Assets and related liabilities held for sale at March 31, 2014 are shown in the table below.

	March 31, 2014		December 31, 2013
Finance receivables, current	$	12,241	$	—
Inventories and other assets	3,334		—
Total current assets	15,575		—
Property, plant and equipment, net	48,341		46,976
Rental property and equipment, net	3,537		—
Finance receivables, noncurrent	49,458		—
Goodwill	9,353		—
Intangible assets, net	774		—
Assets held for sale	$	127,038	$	46,976
Advance billings	$	1,116	$	—
Liabilities related to assets held for sale	$	1,116	$	—

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Income Taxes (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Income Tax Disclosure [Abstract]
Effective Income Tax Rate Reconciliation, Percent	14.70%	21.70%
Income Tax Reconciliation, Tax Planning Initiatives	$ 6	$ 4
Loss Contingency, Range of Possible Loss, Portion Not Accrued	$ 100

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Fair Value Measurements and Derivative Instruments (Details 2) (USD $)	3 Months Ended
	Mar. 31, 2014		Mar. 31, 2013		Dec. 31, 2013
Derivative [Line Items]
Other current assets and prepayments: Foreign exchange contracts	$ 408,000				$ 546,000
Accounts payable and accrued liabilities: Foreign exchange contracts	(284,000)				(526,000)
Other current assets and prepayments: Foreign exchange contracts	513,000				812,000
Accounts payable and accrued liabilities: Foreign exchange contracts	(1,656,000)				(2,483,000)
Total derivative assets	921,000				1,358,000
Total derivative liabilities	(1,940,000)				(3,009,000)
Total net derivative liabilities	(1,019,000)				(1,651,000)
Derivative Gain Recognized in Earnings	0		1,993,000
Hedged Item Expense Recognized in Earnings	0		(5,484,000)
Total notional amount of outstanding contracts in cash flow hedging relationships	28,000,000				26,000,000
Derivative Gain (Loss) Recognized in AOCI (Effective Portion) - Foreign exchange contracts	(69,000)		630,000
Derivative Gain (Loss) Recognized in AOCI (Effective Portion) - Revenue	937,497,000		909,363,000
Derivative Gain (Loss) Recognized in Earnings - Foreign exchange contracts - Selling, general and administrative expenses	(682,000)		(4,351,000)
Amount of collateral that would be required to be posted if our long-term senior unsecured debt ratings was to have fallen below BB-/Ba3	1,000,000
Gain (Loss) Reclassified from AOCI to Earnings (Effective Portion)
Derivative [Line Items]
Derivative Gain (Loss) Recognized in AOCI (Effective Portion) - Revenue	(234,000)	[1]	(382,000)	[1]
Derivative Gain (Loss) Recognized in AOCI (Effective Portion) - Cost of sales	199,000	[1]	126,000	[1]
Derivative Gain (Loss) Recognized in AOCI (Effective Portion)	(35,000)		(256,000)
Interest Rate Swap
Derivative [Line Items]
Total notional amount of outstanding contracts in cash flow hedging relationships			$ 450,000,000

[1] Amounts in parentheses indicate debits (reductions) to income.

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Restructuring Charges and Asset Impairments (Tables)

3 Months Ended

Mar. 31, 2014

Restructuring and Related Activities [Abstract]

Schedule of Restructuring Reserve by Type of Cost

Activity in our restructuring reserves for the three months ended March 31, 2014 was as follows:

	Severance and benefits costs			Pension and Retiree Medical			Other exit costs			Total
Balance at January 1, 2014	$	58,558		$	—		$	8,014		$	66,572
Expenses, net	6,188			2,550			1,103			9,841
Cash payments	(16,600		)	—			(2,337		)	(18,937		)
Non-cash charges	—			(2,550		)	—			(2,550		)
Balance at March 31, 2014	$	48,146		$	—		$	6,780		$	54,926

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Inventories (Tables)

3 Months Ended

Mar. 31, 2014

Inventory Disclosure [Abstract]

Inventory Components

Inventories consisted of the following:

	March 31, 2014			December 31, 2013
Raw materials and work in process	$	34,084		$	33,920
Supplies and service parts	44,284			48,165
Finished products	38,652			38,515
Inventory at FIFO cost	117,020			120,600
Excess of FIFO cost over LIFO cost	(16,064		)	(17,020		)
Total inventory, net	$	100,956		$	103,580

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Condensed Consolidated Statements of Cash Flows (Unaudited) (Parentheticals) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Statement of Cash Flows [Abstract]
Debt Instrument, Unamortized Discount	$ 7,475	$ 13,387

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Intangible Assets and Goodwill (Tables)

3 Months Ended

Mar. 31, 2014

Goodwill and Intangible Assets Disclosure [Abstract]

Intangible Assets Disclosure

Intangible assets consisted of the following:

	March 31, 2014							December 31, 2013
	Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount		Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount
Customer relationships	$	350,929	$	(254,937	)	$	95,992	$	354,373	$	(251,388	)	$	102,985
Supplier relationships	29,000		(25,738		)	3,262		29,000		(25,013		)	3,987
Software & technology	167,276		(156,796		)	10,480		167,009		(155,009		)	12,000
Trademarks & trade names	34,378		(33,264		)	1,114		35,366		(33,985		)	1,381
Non-compete agreements	7,448		(7,418		)	30		7,407		(7,373		)	34
Total intangible assets	$	589,031	$	(478,153	)	$	110,878	$	593,155	$	(472,768	)	$	120,387

Amortization Expense In Future Periods

The future amortization expense for intangible assets as of March 31, 2014 was as follows:

Remaining for year ended December 31, 2014	$	25,170
Year ending December 31, 2015	30,124
Year ending December 31, 2016	22,870
Year ending December 31, 2017	11,392
Year ending December 31, 2018	8,610
Thereafter	12,712
Total	$	110,878

Schedule of Goodwill

The changes in the carrying value of goodwill for the three months ended March 31, 2014 were as follows:

	Gross value before accumulated impairment (1)		Accumulated impairment		December 31, 2013		Other (2)			March 31, 2014
North America Mailing	$	326,665	$	—	$	326,665	$	(627	)	$	326,038
International Mailing	182,261		—		182,261		864			183,125
Small & Medium Business Solutions	508,926		—		508,926		237			509,163
Production Mail	118,060		—		118,060		143			118,203
Presort Services	195,140				195,140		—			195,140
Enterprise Business Solutions	313,200		—		313,200		143			313,343
Digital Commerce Solutions	903,392		—		903,392		698			904,090
Discontinued operations	9,353		—		9,353		—			9,353
Total	$	1,734,871	$	—	$	1,734,871	$	1,078		1,735,949
Reclassified to Assets held for sale										(9,353		)
Balance at March 31, 2014										$	1,726,596

(1) Includes the reallocation of certain goodwill from the Small & Medium Business Solutions segment group to the Digital Commerce Solutions segment and discontinued operations.

(2) Primarily represents the impact of foreign currency translation.

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Finance Assets (Details) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2013
Loan receivables
Net investment in finance receivables	$ 1,946,415		$ 2,065,284
Allowance for Loan and Lease Losses [Roll Forward]
Balance Beginning	36,949	40,094
Amounts charged to expense	4,074	3,959
Accounts written off	(5,402)	(7,073)
Balance Closing	35,621	36,980
Financing Receivable, Recorded Investment, Aging [Abstract]
Less than 31 days	2,104,226		2,231,251
Greater than 30 days and less than 61 days	48,962		58,717
Greater than 60 days and less than 91 days	36,363		31,247
Greater than 90 days and Less than 121 days	12,954		12,512
Greater than 120 days	26,284		26,321
Total	2,228,789		2,360,048
Still accruing interest	10,731		10,392
Not accruing interest	28,507		28,441
Total	39,238		38,833
Revenue recognition resume period	60 days
Low
Financing Receivable, Recorded Investment, Aging [Abstract]
Approximate percentage of portfolio	30.00%
Medium
Financing Receivable, Recorded Investment, Aging [Abstract]
Approximate percentage of portfolio	40.00%
High
Financing Receivable, Recorded Investment, Aging [Abstract]
Approximate percentage of portfolio	30.00%
North America
Loan receivables
Net investment in finance receivables	1,536,918		1,650,848
International
Loan receivables
Net investment in finance receivables	409,497		414,436
Sales-type lease receivables
Sales-type lease receivables
Gross finance receivables	1,790,663		1,913,179
Unguaranteed residual values	135,007		142,892
Unearned income	(381,760)		(400,707)
Allowance for credit losses	(22,686)		(23,868)
Net investment in sales-type lease receivables	1,521,224		1,631,496
Financing Receivable, Recorded Investment, Aging [Abstract]
Sales-type Lease Receivables - Total	1,790,663		1,913,179
Revenue recognition discontinuation period	120 days
Sales-type lease receivables | North America
Sales-type lease receivables
Gross finance receivables	1,340,592		1,456,420
Unguaranteed residual values	113,423		121,339
Unearned income	(280,590)		(299,396)
Allowance for credit losses	(12,907)		(14,165)
Net investment in sales-type lease receivables	1,160,518		1,264,198
Allowance for Loan and Lease Losses [Roll Forward]
Balance Beginning	14,165	16,979
Amounts charged to expense	1,052	1,067
Accounts written off	(2,310)	(2,474)
Balance Closing	12,907	15,572
Financing Receivable, Recorded Investment, Aging [Abstract]
Less than 31 days	1,272,429		1,383,253
Greater than 30 days and less than 61 days	26,751		32,102
Greater than 60 days and less than 91 days	20,887		20,830
Greater than 90 days and Less than 121 days	6,642		6,413
Greater than 120 days	13,883		13,822
Sales-type Lease Receivables - Total	1,340,592		1,456,420
Still accruing interest	6,642		6,413
Not accruing interest	13,883		13,822
Total	20,525		20,235
Sales-type lease receivables | North America | Low
Sales-type lease receivables
Gross finance receivables	1,024,369		1,081,853
Financing Receivable, Recorded Investment, Aging [Abstract]
Sales-type Lease Receivables - Total	1,024,369		1,081,853
Sales-type lease receivables | North America | Medium
Sales-type lease receivables
Gross finance receivables	205,935		244,379
Financing Receivable, Recorded Investment, Aging [Abstract]
Sales-type Lease Receivables - Total	205,935		244,379
Sales-type lease receivables | North America | High
Sales-type lease receivables
Gross finance receivables	46,768		51,851
Financing Receivable, Recorded Investment, Aging [Abstract]
Sales-type Lease Receivables - Total	46,768		51,851
Sales-type lease receivables | North America | Not Scored
Sales-type lease receivables
Gross finance receivables	63,520		78,337
Financing Receivable, Recorded Investment, Aging [Abstract]
Sales-type Lease Receivables - Total	63,520		78,337
Sales-type lease receivables | International
Sales-type lease receivables
Gross finance receivables	450,071		456,759
Unguaranteed residual values	21,584		21,553
Unearned income	(101,170)		(101,311)
Allowance for credit losses	(9,779)		(9,703)
Net investment in sales-type lease receivables	360,706		367,298
Allowance for Loan and Lease Losses [Roll Forward]
Balance Beginning	9,703	8,662
Amounts charged to expense	169	360
Accounts written off	(93)	(1,255)
Balance Closing	9,779	7,767
Financing Receivable, Recorded Investment, Aging [Abstract]
Less than 31 days	413,892		425,923
Greater than 30 days and less than 61 days	11,198		11,760
Greater than 60 days and less than 91 days	11,440		5,724
Greater than 90 days and Less than 121 days	4,089		3,979
Greater than 120 days	9,452		9,373
Sales-type Lease Receivables - Total	450,071		456,759
Still accruing interest	4,089		3,979
Not accruing interest	9,452		9,373
Total	13,541		13,352
Loan receivables
Loan receivables
Loan receivables	438,126		446,869
Allowance for credit losses	(12,935)		(13,081)
Net investment in loan receivables	425,191		433,788
Financing Receivable, Recorded Investment, Aging [Abstract]
Loan Receivables - Total	438,126		446,869
Revenue recognition discontinuation period	90 days
Loan receivables | North America
Loan receivables
Loan receivables	387,394		397,815
Allowance for credit losses	(10,994)		(11,165)
Net investment in loan receivables	376,400		386,650
Allowance for Loan and Lease Losses [Roll Forward]
Balance Beginning	11,165	12,322
Amounts charged to expense	2,492	2,462
Accounts written off	(2,663)	(2,955)
Balance Closing	10,994	11,829
Financing Receivable, Recorded Investment, Aging [Abstract]
Less than 31 days	369,365		379,502
Greater than 30 days and less than 61 days	9,836		10,464
Greater than 60 days and less than 91 days	3,500		3,330
Greater than 90 days and Less than 121 days	2,040		1,809
Greater than 120 days	2,653		2,710
Loan Receivables - Total	387,394		397,815
Still accruing interest	0		0
Not accruing interest	4,693		4,519
Total	4,693		4,519
Loan receivables | North America | Low
Loan receivables
Loan receivables	272,234		279,607
Financing Receivable, Recorded Investment, Aging [Abstract]
Loan Receivables - Total	272,234		279,607
Loan receivables | North America | Medium
Loan receivables
Loan receivables	89,219		95,524
Financing Receivable, Recorded Investment, Aging [Abstract]
Loan Receivables - Total	89,219		95,524
Loan receivables | North America | High
Loan receivables
Loan receivables	10,663		11,511
Financing Receivable, Recorded Investment, Aging [Abstract]
Loan Receivables - Total	10,663		11,511
Loan receivables | North America | Not Scored
Loan receivables
Loan receivables	15,278		11,173
Financing Receivable, Recorded Investment, Aging [Abstract]
Loan Receivables - Total	15,278		11,173
Loan receivables | International
Loan receivables
Loan receivables	50,732		49,054
Allowance for credit losses	(1,941)		(1,916)
Net investment in loan receivables	48,791		47,138
Allowance for Loan and Lease Losses [Roll Forward]
Balance Beginning	1,916	2,131
Amounts charged to expense	361	70
Accounts written off	(336)	(389)
Balance Closing	1,941	1,812
Financing Receivable, Recorded Investment, Aging [Abstract]
Less than 31 days	48,540		42,573
Greater than 30 days and less than 61 days	1,177		4,391
Greater than 60 days and less than 91 days	536		1,363
Greater than 90 days and Less than 121 days	183		311
Greater than 120 days	296		416
Loan Receivables - Total	50,732		49,054
Still accruing interest	0		0
Not accruing interest	479		727
Total	$ 479		$ 727

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Stockholders' Equity (Details) (USD $) In Thousands, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Balances, beginning of period	$ 188,403	$ 110,631
Net income	44,673	67,506
Other comprehensive income	1,223	(30,761)
Cash dividends
Common	(37,975)	(75,334)
Preference	(14)	(13)
Issuances of common stock	(2,898)	(2,546)
Conversions to common stock	0
Stock-based compensation expense	3,886	3,704
Purchase of subsidiary shares from noncontrolling interest	(7,520)
Balances, end of period	189,778	73,187
Common Stock, Dividends, Per Share, Declared	$ 0.1875	$ 0.375
Preferred stock
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Balances, beginning of period	4	4
Net income	0	0
Other comprehensive income	0	0
Cash dividends
Common	0	0
Preference	0	0
Issuances of common stock	0	0
Conversions to common stock	(3)
Stock-based compensation expense	0	0
Purchase of subsidiary shares from noncontrolling interest	0
Balances, end of period	1	4
Preference stock
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Balances, beginning of period	591	648
Net income	0	0
Other comprehensive income	0	0
Cash dividends
Common	0	0
Preference	0	0
Issuances of common stock	0	0
Conversions to common stock	(28)
Stock-based compensation expense	0	0
Purchase of subsidiary shares from noncontrolling interest	0
Balances, end of period	563	648
Common stock
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Balances, beginning of period	323,338	323,338
Net income	0	0
Other comprehensive income	0	0
Cash dividends
Common	0	0
Preference	0	0
Issuances of common stock	0	0
Conversions to common stock	0
Stock-based compensation expense	0	0
Purchase of subsidiary shares from noncontrolling interest	0
Balances, end of period	323,338	323,338
Additional paid-in capital
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Balances, beginning of period	196,977	223,847
Net income	0	0
Other comprehensive income	0	0
Cash dividends
Common	0	0
Preference	0	0
Issuances of common stock	(22,655)	(24,097)
Conversions to common stock	(650)
Stock-based compensation expense	3,886	3,704
Purchase of subsidiary shares from noncontrolling interest	(7,520)
Balances, end of period	170,038	203,454
Retained earnings
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Balances, beginning of period	4,698,791	4,744,802
Net income	44,673	67,506
Other comprehensive income	0	0
Cash dividends
Common	(37,975)	(75,334)
Preference	(14)	(13)
Issuances of common stock	0	0
Conversions to common stock	0
Stock-based compensation expense	0	0
Purchase of subsidiary shares from noncontrolling interest	0
Balances, end of period	4,705,475	4,736,961
Accumulated other comprehensive loss
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Balances, beginning of period	(574,556)	(681,213)
Net income	0	0
Cash dividends
Common	0	0
Preference	0	0
Issuances of common stock	0	0
Conversions to common stock	0
Stock-based compensation expense	0	0
Purchase of subsidiary shares from noncontrolling interest	0
Balances, end of period	(573,333)	(711,974)
Treasury stock
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Balances, beginning of period	(4,456,742)	(4,500,795)
Net income	0	0
Other comprehensive income	0	0
Cash dividends
Common	0	0
Preference	0	0
Issuances of common stock	19,757	21,551
Conversions to common stock	681
Stock-based compensation expense	0	0
Purchase of subsidiary shares from noncontrolling interest	0
Balances, end of period	$ (4,436,304)	$ (4,479,244)

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Condensed Consolidated Statements of Income (Unaudited) (USD $) In Thousands, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Revenue:
Equipment sales	$ 189,056	$ 196,767
Supplies	79,517	73,218
Software	91,555	87,012
Rentals	123,579	129,114
Financing	110,050	113,887
Support services	158,252	162,589
Business services	185,488	146,776
Total revenue	937,497	909,363
Costs and expenses:
Cost of equipment sales	82,534	94,543
Cost of supplies	24,154	22,846
Cost of software	30,164	24,791
Cost of rentals	25,444	26,398
Financing interest expense	19,653	19,019
Cost of support services	98,981	102,529
Cost of business services	128,936	102,355
Selling, general and administrative	351,375	351,654
Research and development	26,192	29,251
Restructuring charges	9,841	0
Interest expense, net	24,064	28,991
Other expense	61,657	25,121
Total costs and expenses	882,995	827,498
Income from continuing operations before income taxes	54,502	81,865
Provision for income taxes	8,036	17,795
Income from continuing operations	46,466	64,070
Net income	49,267	72,100
Less: Preferred stock dividends attributable to noncontrolling interests	4,594	4,594
Net income attributable to Pitney Bowes Inc.	44,673	67,506
Amounts attributable to common stockholders:
Net income from continuing operations	41,872	59,476
Income from discontinued operations, net of tax	2,801	8,030
Net income attributable to Pitney Bowes Inc.	$ 44,673	$ 67,506
Basic earnings per share attributable to common stockholders:
Continuing operations	$ 0.21	$ 0.30
Discontinued operations	$ 0.01	$ 0.04
Net income attributable to Pitney Bowes Inc.	$ 0.22	$ 0.34
Diluted earnings per share attributable to common stockholders:
Continuing operations	$ 0.21	$ 0.29
Discontinued operations	$ 0.01	$ 0.04
Net income attributable to Pitney Bowes Inc.	$ 0.22	$ 0.33

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Fair Value Measurements and Derivative Instruments (Details 3) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013
Schedule of Available-for-sale Securities [Line Items]
Amortized cost	$ 316,748	$ 325,368
Gross unrealized gains	4,374	3,504
Gross unrealized losses	4,080	6,580
Estimated fair value	317,042	322,292
Amortized cost - Within 1 year	26,473
Estimated fair value - Within 1 year	26,539
Amortized cost - After 1 year through 5 years	58,545
Estimated fair value - After 1 year through 5 years	59,152
Amortized cost - After 5 years through 10 years	87,268
Estimated fair value - After 5 years through 10 years	87,343
Amortized cost - After 10 years	144,462
Estimated fair value - After 10 years	144,008
Amortized cost - Total	316,748
Estimated fair value - Total	317,042
Debt securities - U.S. and foreign governments, agencies and municipalities
Schedule of Available-for-sale Securities [Line Items]
Amortized cost	129,856	121,803
Gross unrealized gains	1,422	999
Gross unrealized losses	1,797	3,372
Estimated fair value	129,481	119,430
Debt securities - corporate
Schedule of Available-for-sale Securities [Line Items]
Amortized cost	45,410	37,901
Gross unrealized gains	1,198	935
Gross unrealized losses	314	572
Estimated fair value	46,294	38,264
Mortgage-backed / asset-backed securities
Schedule of Available-for-sale Securities [Line Items]
Amortized cost	141,482	165,664
Gross unrealized gains	1,754	1,570
Gross unrealized losses	1,969	2,636
Estimated fair value	$ 141,267	$ 164,598

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Condensed Consolidated Balance Sheets (Unaudited) (Parenthetical) (USD $) In Thousands, except Share data, unless otherwise specified	3 Months Ended	12 Months Ended
	Mar. 31, 2014	Dec. 31, 2013
Statement of Financial Position [Abstract]
Allowance for Doubtful Accounts Receivable	$ 13,900	$ 13,419
Allowance for Notes, Loans and Financing Receivable, Current	23,607	24,340
Allowance for Notes, Loans and Financing Receivable, Noncurrent	$ 12,014	$ 12,609
Preferred stock par value	$ 50	$ 50
Preferred stock dividend rate, per-dollar dividend	4.00%	4.00%
Preference Stock No Par Value	$ 0	$ 0
Preference stock dividend rate, in dollars per share	$ 2.12	$ 2.12
Common stock, par value	$ 1	$ 1
Common stock, shares authorized	480,000,000	480,000,000
Common stock, shares issued	323,337,912	323,337,912
Treasury stock, shares	120,699,367	121,255,390

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Accumulated Other Comprehensive Loss (Tables)

3 Months Ended

Mar. 31, 2014

Accumulated Other Comprehensive Income [Abstract]

Schedule of Accumulated Other Comprehensive Income (Loss)

Reclassifications out of accumulated other comprehensive loss for the three months ended March 31, 2014 and 2013 was as follows:

	Amount Reclassified from AOCI (a)
	Three Months Ended March 31,
	2014			2013
Losses on cash flow hedges
Revenue	$	(234	)	$	(382	)
Cost of sales	199			126
Interest expense	(507		)	(507		)
Total before tax	(542		)	(763		)
Tax benefit	210			297
Net of tax	$	(332	)	$	(466	)
Unrealized losses on available for sale securities
Interest income	$	(347	)	$	(2,612	)
Tax benefit	128			966
Net of tax	$	(219	)	$	(1,646	)
Pension and Postretirement Benefit Plans (b)
Transition credit	$	2		$	2
Prior service costs	(27		)	(198		)
Actuarial losses	(9,758		)	(16,574		)
Total before tax	(9,783		)	(16,770		)
Tax benefit	3,641			6,139
Net of tax	$	(6,142	)	$	(10,631	)

(a)     Amounts in parentheses indicate debits (reductions) to income.

(b) These items are included in the computation of net periodic costs of defined benefit pension plans and nonpension postretirement benefit plans (see Note 15 for additional details).

Schedule of Accumulated Comprehensive Income

Changes in accumulated other comprehensive loss for the three months ended March 31, 2014 and 2013 were as follows:

	Gains (losses) on cash flow hedges			Unrealized gains (losses) on available for sale securities			Defined benefit pension plans and nonpension postretirement benefit plans			Foreign currency items			Total
Balance at January 1, 2014	$	(6,380	)	$	(1,769	)	$	(601,421	)	$	35,014		$	(574,556	)
Other comprehensive income (loss) before reclassifications (a)	41			1,840			—			(7,351		)	(5,470		)
Amounts reclassified from accumulated other comprehensive income (a), (b)	332			219			6,142			—			6,693
Net current period other comprehensive income	373			2,059			6,142			(7,351		)	1,223
Balance at March 31, 2014	$	(6,007	)	$	290		$	(595,279	)	$	27,663		$	(573,333	)

	Gains (losses) on cash flow hedges			Unrealized gains (losses) on available for sale securities			Defined benefit pension plans and nonpension postretirement benefit plans			Foreign currency items			Total
Balance at January 1, 2013	$	(7,777	)	$	4,513		$	(759,199	)	$	81,250		$	(681,213	)
Other comprehensive income (loss) before reclassifications (a)	72			(1,372		)	—			(42,204		)	(43,504		)
Amounts reclassified from accumulated other comprehensive income (a), (b)	466			1,646			10,631			—			12,743
Net current period other comprehensive loss	538			274			10,631			(42,204		)	(30,761		)
Balance at March 31, 2013	$	(7,239	)	$	4,787		$	(748,568	)	$	39,046		$	(711,974	)

(a)     Amounts are net of tax. Amounts in parentheses indicate debits to AOCI.

(b)     See table above for additional details of these reclassifications.

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Commitments and Contingencies

3 Months Ended

Mar. 31, 2014

Commitments and Contingencies Disclosure [Abstract]

Commitments and Contingencies

Commitments and Contingencies

In the ordinary course of business, we are routinely defendants in, or party to a number of pending and threatened legal actions. These may involve litigation by or against us relating to, among other things, contractual rights under vendor, insurance or other contracts; intellectual property or patent rights; equipment, service, payment or other disputes with customers; or disputes with employees. Some of these actions may be brought as a purported class action on behalf of a purported class of employees, customers or others. In management's opinion, the potential liability, if any, that may result from these actions, either individually or collectively, is not reasonably expected to have a material effect on our financial position, results of operations or cash flows. However, as litigation is inherently unpredictable, there can be no assurances in this regard.

In December 2013, we received a Civil Investigative Demand (CID) from the Department of Justice (DOJ) pursuant to the False Claims Act requesting documents and information relating to compliance with certain postal regulatory requirements in our Presort Services business. We had previously provided information to the DOJ in response to letter requests and continue to provide information in response to the CID and other requests from the DOJ. Given the current stage of this inquiry, we cannot provide an estimate of any possible losses or range of loss and we cannot yet predict the ultimate outcome of this matter or its impact, if any, on our business, financial condition or results of operations.

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Pensions and Other Benefit Programs (Tables)

3 Months Ended

Mar. 31, 2014

Compensation and Retirement Disclosure [Abstract]

Schedule of Defined Benefit Plans Disclosures

The components of net periodic benefit cost for defined benefit pension plans were as follows:

	Three Months Ended March 31,
	United States						Foreign
	2014			2013			2014			2013
Service cost	$	2,415		$	3,799		$	908		$	1,582
Interest cost	19,416			18,371			7,169			6,823
Expected return on plan assets	(25,956		)	(27,086		)	(9,825		)	(8,166		)
Amortization of transition credit	—			—			(2		)	(2		)
Amortization of prior service cost	2			129			(15		)	28
Amortization of net actuarial loss	6,160			11,037			2,076			3,176
Curtailment	—			814			—			—
Net periodic benefit cost	$	2,037		$	7,064		$	311		$	3,441

Through March 31, 2014, we contributed $10 million to our U.S. pension plans and $12 million to our foreign pension plans.

Schedule of Non Pension Postretirement Benefit Plans Disclosures

The components of net periodic benefit cost for nonpension postretirement benefit plans were as follows:

	Three Months Ended March 31,
	2014		2013
Service cost	$	728	$	1,017
Interest cost	2,462		2,514
Amortization of prior service cost	40		41
Amortization of net actuarial loss	1,522		2,361
Net periodic benefit cost	$	4,752	$	5,933

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Earnings per Share

3 Months Ended

Mar. 31, 2014

Earnings Per Share [Abstract]

Earnings per Share

Earnings per Share

The calculations of basic and diluted earnings per share are presented below:

	Three Months Ended March 31,
	2014			2013
Numerator:
Amounts attributable to common stockholders:
Net income from continuing operations	$	41,872		$	59,476
Income from discontinued operations	2,801			8,030
Net income - Pitney Bowes Inc. (numerator for diluted EPS)	44,673			67,506
Less: Preference stock dividend	(14		)	(13		)
Income attributable to common stockholders (numerator for basic EPS)	$	44,659		$	67,493
Denominator (in thousands):
Weighted-average shares used in basic EPS	202,339			201,148
Effect of dilutive shares:
Preferred stock	1			2
Preference stock	351			396
Stock plans	1,194			664
Weighted-average shares used in diluted EPS	203,885			202,210
Basic earnings per share:
Continuing operations	$	0.21		$	0.30
Discontinued operations	0.01			0.04
Net income	$	0.22		$	0.34
Diluted earnings per share:
Continuing operations	$	0.21		$	0.29
Discontinued operations	0.01			0.04
Net income	$	0.22		$	0.33
Anti-dilutive shares not used in calculating diluted weighted-average shares (in thousands):	9,411			13,868

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Condensed Consolidated Statements of Cash Flows (Unaudited) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Cash flows from operating activities:
Net income before attribution of noncontrolling interests	$ 49,267	$ 72,100
Restructuring payments	(18,937)	(16,275)
Adjustments to reconcile net income to net cash provided by operating activities:
Loss on disposal of businesses	539	0
Proceeds from settlement of derivative instruments	0	4,838
Depreciation and amortization	44,595	57,227
Stock-based compensation	3,886	3,704
Restructuring charges and asset impairments	9,841	0
Changes in operating assets and liabilities:
Decrease in accounts receivable	40,135	71,401
Decrease in finance receivables	52,857	76,628
(Increase) decrease in inventories	(447)	8,807
Increase in other current assets and prepayments	(4,020)	(4,396)
Decrease in accounts payable and accrued liabilities	(114,327)	(169,292)
Increase (decrease) in current and non-current income taxes	5,494	(11,472)
Increase in advance billings	36,523	23,101
Increase in other operating capital, net	210	15,789
Net cash provided by operating activities	105,616	132,160
Cash flows from investing activities:
Short-term and other investments	(12,650)	2,143
Capital expenditures	(30,143)	(38,839)
Net investment in external financing	(597)	(506)
Net payments related to sale of businesses	(539)	0
Reserve account deposits	(15,159)	(27,327)
Net cash used in investing activities	(59,088)	(64,529)
Cash flows from financing activities:
Proceeds from the issuance of debt, net of fees and discounts of $7,475 and $13,387, respectively	492,525	411,613
Principal payments of long-term debt	(499,850)	(404,637)
Proceeds from the issuance of common stock under employee stock-based compensation plans	3,099	1,876
Purchase of subsidiary shares from noncontrolling interest	(7,718)	0
Dividends paid to stockholders	(37,975)	(75,347)
Net cash used in financing activities	(49,919)	(66,495)
Effect of exchange rate changes on cash and cash equivalents	(1,073)	(4,748)
Decrease in cash and cash equivalents	(4,464)	(3,612)
Cash and cash equivalents at beginning of period	907,806	913,276
Cash and cash equivalents at end of period	903,342	909,664
Cash interest paid	74,374	72,650
Cash income tax payments, net of refunds	$ 5,649	$ 36,871

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Condensed Consolidated Statements of Comprehensive Income (Unaudited) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Statement of Comprehensive Income [Abstract]
Net income	$ 49,267	$ 72,100
Less: Preferred stock dividends attributable to noncontrolling interests	4,594	4,594
Net income attributable to Pitney Bowes Inc.	44,673	67,506
Other comprehensive income (loss), net of tax:
Net unrealized gain on cash flow hedges, net of tax of $238 and $344, respectively	373	538
Net unrealized gain on investment securities, net of tax of $1,204 and $175, respectively	2,059	274
Amortization of pension and postretirement costs, net of tax of $3,641 and $6,139, respectively	6,142	10,631
Foreign currency translations	(7,351)	(42,204)
Other comprehensive income (loss)	1,223	(30,761)
Comprehensive income attributable to Pitney Bowes Inc.	$ 45,896	$ 36,745

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Debt

3 Months Ended

Mar. 31, 2014

Debt Disclosure [Abstract]

Debt

Debt

Debt consisted of the following:

		March 31, 2014		December 31, 2013
Term loans		$	230,000	$	230,000
5.0%	notes due 2015	274,879		274,879
4.75%	notes due 2016	370,914		370,914
5.75%	notes due 2017	385,109		500,000
5.60%	notes due 2018	250,000		250,000
4.75%	notes due 2018	350,000		350,000
6.25%	notes due 2019	300,000		300,000
5.25%	notes due 2022	110,000		110,000
4.625%	notes due 2024	500,000		—
5.25%	notes due 2037	115,041		500,000
6.70%	notes due 2043	425,000		425,000
Other		30,626		35,502
Total long-term debt		3,341,569		3,346,295
Current portion		274,879		—
Long-term debt		$	3,066,690	$	3,346,295

During the first quarter, we completed a cash tender offer (the Tender Offer) for a portion of the 5.75% Notes due 2017 and the 5.25% Notes due 2037 (the Subject Notes). Holders who validly tendered their notes received the principal amount of the notes tendered, all accrued and unpaid interest and a premium amount. An aggregate $500 million of the Subject Notes were tendered. We incurred expenses of $62 million, consisting of the call premium, the write-off of unamortized costs and bank transaction fees. These expenses are included in other expense in the unaudited Condensed Consolidated Statements of Income.

During the first quarter, we issued $500 million of 4.625% fixed rate 10-year notes. Interest is payable on March 15 and September 15 of each year, commencing September 15, 2014. The notes mature in March 2024, but may be redeemed, at any time, in whole or in part, at our option. If the notes are redeemed prior to December 15, 2023, the redemption price will be equal to the sum of 100% of the principal amount, accrued and unpaid interest and a make-whole payment. Net proceeds from the issuance of the notes were $493 million. The net proceeds were used to fund the Tender Offer.

On April 22, 2014, we repaid $100 million of the outstanding Term Loans.

Other consists of the unamortized net proceeds received from the unwinding of interest rate swaps, debt discounts and premiums and the mark-to-market adjustment of interest rate swaps, if applicable.

There were no commercial paper borrowings during the quarter.

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Document and Entity Information	3 Months Ended
	Mar. 31, 2014	Apr. 23, 2014
Document And Entity Information [Abstract]
Document Type	10-Q
Document Period End Date	Mar. 31, 2014
Amendment Flag	false
Entity Registrant Name	PITNEY BOWES INC /DE/
Entity Central Index Key	0000078814
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Document Fiscal Year Focus	2014
Document Fiscal Period Focus	Q1
Entity Common Stock Shares Outstanding		202,640,173

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Noncontrolling Interests (Preferred Stockholders' Equity in Subsidiaries)

3 Months Ended

Mar. 31, 2014

Noncontrolling Interest [Abstract]

Noncontrolling Interests (Preferred Stockholders' Equity in Subsidiaries)

Noncontrolling Interests (Preferred Stockholders’ Equity in Subsidiaries)

Pitney Bowes International Holdings, Inc. (PBIH), a subsidiary, has 300,000 shares, or $300 million, of outstanding perpetual voting preferred stock (the Preferred Stock) held by certain institutional investors. The holders of the Preferred Stock are entitled as a group to 25% of the combined voting power of all classes of capital stock of PBIH. All outstanding common stock of PBIH, representing the remaining 75% of the combined voting power of all classes of capital stock, is owned directly or indirectly by the company. The Preferred Stock is entitled to cumulative dividends at a rate of 6.125% through 2016 after which it becomes callable and, if it remains outstanding, will yield a dividend that increases by 50% every six months thereafter. No dividends were in arrears at March 31, 2014 or December 31, 2013. There was no change in the carrying value of noncontrolling interests during the period ended March 31, 2014 or the year ended December 31, 2013.

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Condensed Consolidated Statements of Comprehensive Income (Unaudited) (Parenthetical) (USD $) In Thousands, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Statement of Comprehensive Income [Abstract]
Net unrealized gain (loss) on cash flow hedges, tax	$ 238	$ 344
Net unrealized loss on investment securities, tax	1,204	175
Amortization of pension and postretirement costs, tax	$ 3,641	$ 6,139

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Discontinued Operations and Assets Held for Sale

3 Months Ended

Mar. 31, 2014

Discontinued Operations and Disposal Groups [Abstract]

Discontinued Operations and Assets Held for Sale

Discontinued Operations and Assets Held For Sale

Discontinued operations includes the worldwide Management Services business (PBMS), International Mailing Services business (IMS) and Nordic furniture business, which were sold during 2013 and DIS, which was classified as discontinued operations at March 31, 2014 and subsequently sold in April 2014 (see Notes 1 and 17). The following tables show selected financial information included in discontinued operations:

	Three Months Ended March 31, 2014
	PBMS			IMS		Nordic furniture business		DIS		Total
Revenue	$	—		$	—	$	—	$	16,291	$	16,291
(Loss) income from operations before taxes	$	(246	)	$	308	$	345	$	2,411	$	2,818
Gain on sale	130			1,163		—		—		1,293
(Loss) income before taxes	(116		)	1,471		345		2,411		4,111
Tax (benefit) provision	(21		)	529		97		705		1,310
(Loss) income from discontinued operations	$	(95	)	$	942	$	248	$	1,706	$	2,801

	Three Months Ended March 31, 2013
	PBMS		IMS			Nordic furniture business		DIS		Total
Revenue	$	225,256	$	20,068		$	12,689	$	19,650	$	277,663
Income (loss) from operations before taxes	$	16,054	$	(1,600	)	$	119	$	3,671	$	18,244
Loss on sale	—		(1,650		)	—		—		(1,650		)
Income (loss) before taxes	16,054		(3,250		)	119		3,671		16,594
Tax provision (benefit)	8,746		(1,189		)	33		974		8,564
Income (loss) from discontinued operations	$	7,308	$	(2,061	)	$	86	$	2,697	$	8,030

Assets and related liabilities held for sale at March 31, 2014 are shown in the table below.

	March 31, 2014		December 31, 2013
Finance receivables, current	$	12,241	$	—
Inventories and other assets	3,334		—
Total current assets	15,575		—
Property, plant and equipment, net	48,341		46,976
Rental property and equipment, net	3,537		—
Finance receivables, noncurrent	49,458		—
Goodwill	9,353		—
Intangible assets, net	774		—
Assets held for sale	$	127,038	$	46,976
Advance billings	$	1,116	$	—
Liabilities related to assets held for sale	$	1,116	$	—

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Finance Assets

3 Months Ended

Mar. 31, 2014

Receivables [Abstract]

Finance Assets

Finance Assets

Finance Receivables

Finance receivables are comprised of sales-type lease receivables and unsecured revolving loan receivables. Sales-type lease receivables are generally due in monthly, quarterly or semi-annual installments over periods ranging from three to five years. Loan receivables arise primarily from financing services offered to our customers for postage and related supplies. Loan receivables are generally due each month; however, customers may rollover outstanding balances.

Finance receivables at March 31, 2014 and December 31, 2013 consisted of the following:

	March 31, 2014
	North America			International			Total
Sales-type lease receivables
Gross finance receivables	$	1,340,592		$	450,071		$	1,790,663
Unguaranteed residual values	113,423			21,584			135,007
Unearned income	(280,590		)	(101,170		)	(381,760		)
Allowance for credit losses	(12,907		)	(9,779		)	(22,686		)
Net investment in sales-type lease receivables	1,160,518			360,706			1,521,224
Loan receivables
Loan receivables	387,394			50,732			438,126
Allowance for credit losses	(10,994		)	(1,941		)	(12,935		)
Net investment in loan receivables	376,400			48,791			425,191
Net investment in finance receivables	$	1,536,918		$	409,497		$	1,946,415
	December 31, 2013
	North America			International			Total
Sales-type lease receivables
Gross finance receivables	$	1,456,420		$	456,759		$	1,913,179
Unguaranteed residual values	121,339			21,553			142,892
Unearned income	(299,396		)	(101,311		)	(400,707		)
Allowance for credit losses	(14,165		)	(9,703		)	(23,868		)
Net investment in sales-type lease receivables	1,264,198			367,298			1,631,496
Loan receivables
Loan receivables	397,815			49,054			446,869
Allowance for credit losses	(11,165		)	(1,916		)	(13,081		)
Net investment in loan receivables	386,650			47,138			433,788
Net investment in finance receivables	$	1,650,848		$	414,436		$	2,065,284

Allowance for Credit Losses and Aging of Receivables

We estimate our finance receivable risks and provide an allowance for credit losses accordingly. We evaluate the adequacy of the allowance for credit losses based on historical loss experience, the nature and volume of our portfolios, adverse situations that may affect a client's ability to pay, prevailing economic conditions and our ability to manage the collateral and make adjustments to the allowance as necessary. This evaluation is inherently subjective and actual results may differ significantly from estimated reserves.

We establish credit approval limits based on the credit quality of the client and the type of equipment financed. Our policy is to discontinue revenue recognition for lease receivables that are more than 120 days past due and for unsecured loan receivables that are more than 90 days past due. We resume revenue recognition when payments reduce the account balance aging to 60 days or less past due. Finance receivables deemed uncollectible are written off against the allowance after all collection efforts have been exhausted and management deems the account to be uncollectible. We believe that our finance receivable credit risk is limited because of our large number of clients, small account balances for most of our clients, and geographic and industry diversification.

Activity in the allowance for credit losses for the three months ended March 31, 2014 and 2013 was as follows:

	Sales-type Lease Receivables						Loan Receivables
	North America			International			North America			International			Total
Balance at January 1, 2014	$	14,165		$	9,703		$	11,165		$	1,916		$	36,949
Amounts charged to expense	1,052			169			2,492			361			4,074
Accounts written off	(2,310		)	(93		)	(2,663		)	(336		)	(5,402		)
Balance at March 31, 2014	$	12,907		$	9,779		$	10,994		$	1,941		$	35,621
	Sales-type Lease Receivables						Loan Receivables
	North America			International			North America			International			Total
Balance at January 1, 2013	$	16,979		$	8,662		$	12,322		$	2,131		$	40,094
Amounts charged to expense	1,067			360			2,462			70			3,959
Accounts written off	(2,474		)	(1,255		)	(2,955		)	(389		)	(7,073		)
Balance at March 31, 2013	$	15,572		$	7,767		$	11,829		$	1,812		$	36,980

Aging of Receivables

The aging of gross finance receivables at March 31, 2014 and December 31, 2013 was as follows:

	March 31, 2014
	Sales-type Lease Receivables				Loan Receivables
	North America		International		North America		International		Total
< 31 days	$	1,272,429	$	413,892	$	369,365	$	48,540	$	2,104,226
> 30 days and < 61 days	26,751		11,198		9,836		1,177		48,962
> 60 days and < 91 days	20,887		11,440		3,500		536		36,363
> 90 days and < 121 days	6,642		4,089		2,040		183		12,954
> 120 days	13,883		9,452		2,653		296		26,284
Total	$	1,340,592	$	450,071	$	387,394	$	50,732	$	2,228,789
Past due amounts > 90 days
Still accruing interest	$	6,642	$	4,089	$	—	$	—	$	10,731
Not accruing interest	13,883		9,452		4,693		479		28,507
Total	$	20,525	$	13,541	$	4,693	$	479	$	39,238

	December 31, 2013
	Sales-type Lease Receivables				Loan Receivables
	North America		International		North America		International		Total
< 31 days	$	1,383,253	$	425,923	$	379,502	$	42,573	$	2,231,251
> 30 days and < 61 days	32,102		11,760		10,464		4,391		58,717
> 60 days and < 91 days	20,830		5,724		3,330		1,363		31,247
> 90 days and < 121 days	6,413		3,979		1,809		311		12,512
> 120 days	13,822		9,373		2,710		416		26,321
Total	$	1,456,420	$	456,759	$	397,815	$	49,054	$	2,360,048
Past due amounts > 90 days
Still accruing interest	$	6,413	$	3,979	$	—	$	—	$	10,392
Not accruing interest	13,822		9,373		4,519		727		28,441
Total	$	20,235	$	13,352	$	4,519	$	727	$	38,833

Credit Quality

In extending and managing credit lines to new and existing clients, we use a combination of an automated credit score, where available, and a detailed manual review of the client’s financial condition and, when applicable, payment history. Once credit is granted, the payment performance of the client is managed through automated collections processes and is supplemented with direct follow up should an account become delinquent. We have robust automated collections and extensive portfolio management processes. The portfolio management processes ensure that our global strategy is executed, collection resources are allocated appropriately and enhanced tools and processes are implemented as needed.

We use a third party to score the majority of the North America portfolio on a quarterly basis using a commercial credit score. We do not use a third party to score our International portfolios because the cost to do so is prohibitive, it is a localized process and there is no single credit score model that covers all countries.

The table below shows the North America portfolio at March 31, 2014 and December 31, 2013 by relative risk class (low, medium, high) based on the relative scores of the accounts within each class. The relative scores are determined based on a number of factors, including the company type, ownership structure, payment history and financial information. A fourth class is shown for accounts that are not scored. Absence of a score is not indicative of the credit quality of the account. The degree of risk, as defined by the third party, refers to the relative risk that an account in the next 12 month period may become delinquent.

• Low risk accounts are companies with very good credit scores and are considered to approximate the top 30% of all commercial borrowers.

• Medium risk accounts are companies with average to good credit scores and are considered to approximate the middle 40% of all commercial borrowers.

• High risk accounts are companies with poor credit scores, are delinquent or are at risk of becoming delinquent and are considered to approximate the bottom 30% of all commercial borrowers.

	March 31, 2014		December 31, 2013
Sales-type lease receivables
Low	$	1,024,369	$	1,081,853
Medium	205,935		244,379
High	46,768		51,851
Not Scored	63,520		78,337
Total	$	1,340,592	$	1,456,420
Loan receivables
Low	$	272,234	$	279,607
Medium	89,219		95,524
High	10,663		11,511
Not Scored	15,278		11,173
Total	$	387,394	$	397,815

Troubled Debt

We maintain a program for U.S. clients in our North America loan portfolio who are experiencing financial difficulties, but are able to make reduced payments over an extended period of time. Upon acceptance into the program, the client’s credit line is closed and interest accrual is suspended. There is generally no forgiveness of debt or reduction of balances owed. The balance of loans in this program, related loan loss allowance and write-offs are insignificant to the overall portfolio.

Leveraged Leases

Our investment in leveraged lease assets at March 31, 2014 and December 31, 2013 consisted of the following:

	March 31, 2014			December 31, 2013
Rental receivables	$	56,317		$	61,721
Unguaranteed residual values	12,729			13,235
Principal and interest on non-recourse loans	(31,061		)	(35,449		)
Unearned income	(4,295		)	(5,097		)
Investment in leveraged leases	33,690			34,410
Less: deferred taxes related to leveraged leases	(13,769		)	(15,078		)
Net investment in leveraged leases	$	19,921		$	19,332

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Pensions and Other Benefit Programs

3 Months Ended

Mar. 31, 2014

Compensation and Retirement Disclosure [Abstract]

Pensions and Other Benefit Programs

Pensions and Other Benefit Programs

Defined Benefit Pension Plans

The components of net periodic benefit cost for defined benefit pension plans were as follows:

	Three Months Ended March 31,
	United States						Foreign
	2014			2013			2014			2013
Service cost	$	2,415		$	3,799		$	908		$	1,582
Interest cost	19,416			18,371			7,169			6,823
Expected return on plan assets	(25,956		)	(27,086		)	(9,825		)	(8,166		)
Amortization of transition credit	—			—			(2		)	(2		)
Amortization of prior service cost	2			129			(15		)	28
Amortization of net actuarial loss	6,160			11,037			2,076			3,176
Curtailment	—			814			—			—
Net periodic benefit cost	$	2,037		$	7,064		$	311		$	3,441

Through March 31, 2014, we contributed $10 million to our U.S. pension plans and $12 million to our foreign pension plans.

Nonpension Postretirement Benefit Plans

The components of net periodic benefit cost for nonpension postretirement benefit plans were as follows:

	Three Months Ended March 31,
	2014		2013
Service cost	$	728	$	1,017
Interest cost	2,462		2,514
Amortization of prior service cost	40		41
Amortization of net actuarial loss	1,522		2,361
Net periodic benefit cost	$	4,752	$	5,933

Contributions for benefit payments for our nonpension postretirement benefit plans were $7 million and $8 million for the three months ended March 31, 2014 and 2013, respectively.

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Stockholders' Equity

3 Months Ended

Mar. 31, 2014

Stockholders' Equity Note [Abstract]

Stockholders' Equity

Stockholders’ Equity

Changes in stockholders’ equity for the three months ended March 31, 2014 and 2013 were as follows:

	Preferred stock			Preference stock			Common stock		Additional paid-in capital			Retained earnings			Accumulated other comprehensive loss			Treasury stock			Total equity
Balance at January 1, 2014	$	4		$	591		$	323,338	$	196,977		$	4,698,791		$	(574,556	)	$	(4,456,742	)	$	188,403
Net income	—			—			—		—			44,673			—			—			44,673
Other comprehensive income	—			—			—		—			—			1,223			—			1,223
Cash dividends
Common	—			—			—		—			(37,975		)	—			—			(37,975		)
Preference	—			—			—		—			(14		)	—			—			(14		)
Issuances of common stock	—			—			—		(22,655		)	—			—			19,757			(2,898		)
Conversions to common stock	(3		)	(28		)	—		(650		)	—			—			681			—
Stock-based compensation expense	—			—			—		3,886			—			—			—			3,886
Purchase of subsidiary shares from noncontrolling interest	—			—			—		(7,520		)	—			—			—			(7,520		)
Balance at March 31, 2014	$	1		$	563		$	323,338	$	170,038		$	4,705,475		$	(573,333	)	$	(4,436,304	)	$	189,778

	Preferred stock		Preference stock		Common stock		Additional paid-in capital			Retained earnings			Accumulated other comprehensive loss			Treasury stock			Total equity
Balance at January 1, 2013	$	4	$	648	$	323,338	$	223,847		$	4,744,802		$	(681,213	)	$	(4,500,795	)	$	110,631
Net income	—		—		—		—			67,506			—			—			67,506
Other comprehensive loss	—		—		—		—			—			(30,761		)	—			(30,761		)
Cash dividends
Common	—		—		—		—			(75,334		)	—			—			(75,334		)
Preference	—		—		—		—			(13		)	—			—			(13		)
Issuances of common stock	—		—		—		(24,097		)	—			—			21,551			(2,546		)
Stock-based compensation expense	—		—		—		3,704			—			—			—			3,704
Balance at March 31, 2013	$	4	$	648	$	323,338	$	203,454		$	4,736,961		$	(711,974	)	$	(4,479,244	)	$	73,187

Our Board of Directors declared dividends on our common stock of $0.1875 per share for the three months ended March 31, 2014 and $0.375 per share for the three months ended March 31, 2013.

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Inventories

3 Months Ended

Mar. 31, 2014

Inventory Disclosure [Abstract]

Inventories

Inventories

Inventories consisted of the following:

	March 31, 2014			December 31, 2013
Raw materials and work in process	$	34,084		$	33,920
Supplies and service parts	44,284			48,165
Finished products	38,652			38,515
Inventory at FIFO cost	117,020			120,600
Excess of FIFO cost over LIFO cost	(16,064		)	(17,020		)
Total inventory, net	$	100,956		$	103,580

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Fair Value Measurements and Derivative Instruments

3 Months Ended

Mar. 31, 2014

Fair Value Disclosures [Abstract]

Fair Value Measurements and Derivative Instruments

Fair Value Measurements and Derivative Instruments

We measure certain financial assets and liabilities at fair value on a recurring basis. Fair value is a market-based measure considered from the perspective of a market participant rather than an entity-specific measure. An entity is required to classify certain assets and liabilities measured at fair value based on the following fair value hierarchy that prioritizes the inputs used to measure fair value:

Level 1 – Unadjusted quoted prices in active markets for identical assets and liabilities.

Level 2 – Quoted prices for identical assets and liabilities in markets that are not active, quoted prices for similar assets and liabilities in active markets or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.

Level 3 – Unobservable inputs that are supported by little or no market activity, may be derived from internally developed methodologies based on management’s best estimate of fair value and that are significant to the fair value of the asset or liability.

The following tables show, by level within the fair value hierarchy, our financial assets and liabilities that are accounted for at fair value on a recurring basis at March 31, 2014 and December 31, 2013. Financial assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement. Our assessment of the significance of a particular input to the fair value measurement requires judgment and may affect their placement within the fair value hierarchy.

	March 31, 2014
	Level 1		Level 2			Level 3		Total
Assets:
Investment securities
Money market funds / commercial paper	$	344,007	$	192,136		$	—	$	536,143
Equity securities	—		26,685			—		26,685
Commingled fixed income securities	—		24,903			—		24,903
Debt securities - U.S. and foreign governments, agencies and municipalities	132,246		18,250			—		150,496
Debt securities - corporate	—		46,293			—		46,293
Mortgage-backed / asset-backed securities	—		141,267			—		141,267
Derivatives
Foreign exchange contracts	—		921			—		921
Total assets	$	476,253	$	450,455		$	—	$	926,708
Liabilities:
Derivatives
Foreign exchange contracts	$	—	$	(1,940	)	$	—	$	(1,940	)
Total liabilities	$	—	$	(1,940	)	$	—	$	(1,940	)

	December 31, 2013
	Level 1		Level 2			Level 3		Total
Assets:
Investment securities
Money market funds / commercial paper	$	403,706	$	224,440		$	—	$	628,146
Equity securities	—		26,536			—		26,536
Commingled fixed income securities	—		24,695			—		24,695
Debt securities - U.S. and foreign governments, agencies and municipalities	122,783		17,653			—		140,436
Debt securities - corporate	—		38,264			—		38,264
Mortgage-backed / asset-backed securities	—		164,598			—		164,598
Derivatives
Foreign exchange contracts	—		1,358			—		1,358
Total assets	$	526,489	$	497,544		$	—	$	1,024,033
Liabilities:
Investment securities
Mortgage-backed securities	$	—	$	(4,445	)	$	—	$	(4,445	)
Derivatives
Foreign exchange contracts	—		(3,009		)	—		(3,009		)
Total liabilities	$	—	$	(7,454	)	$	—	$	(7,454	)

Investment Securities

The valuation of investment securities is based on the market approach using inputs that are observable, or can be corroborated by observable data, in an active marketplace. The following information relates to our classification into the fair value hierarchy:

• Money Market Funds / Commercial Paper: Money market funds typically invest in highly liquid and low-risk securities, including government securities, certificates of deposit and commercial paper. Money market funds are principally used for overnight deposits and are classified as Level 1 when unadjusted quoted prices in active markets are available and as Level 2 when they are not actively traded on an exchange. Direct investments in commercial paper are not listed on an exchange in an active market and are classified as Level 2.

• Equity Securities: Equity securities are comprised of mutual funds investing in U.S. and foreign common stock. These mutual funds are classified as Level 2 as they are not separately listed on an exchange.

• Commingled Fixed Income Securities: Mutual funds that invest in a variety of fixed income securities including securities of the U.S. government and its agencies, corporate debt, mortgage-backed securities and asset-backed securities. The value of the funds is based on the market value of the underlying investments owned by each fund, minus its liabilities, divided by the number of shares outstanding, as reported by the fund manager. These commingled funds are not listed on an exchange in an active market and are classified as Level 2.

• Debt Securities – U.S. and Foreign Governments, Agencies and Municipalities: Debt securities are classified as Level 1 where active, high volume trades for identical securities exist. Valuation adjustments are not applied to these securities. Debt securities valued using quoted market prices for similar securities or benchmarking model derived prices to quoted market prices and trade data for identical or comparable securities are classified as Level 2.

• Debt Securities – Corporate: Corporate debt securities are valued using recently executed transactions, market price quotations where observable, or bond spreads. The spread data used are for the same maturity as the security. These securities are classified as Level 2.

• Mortgage-Backed Securities (MBS) / Asset-Backed Securities (ABS): These securities are valued based on external pricing indices. When external index pricing is not observable, MBS and ABS are valued based on external price/spread data. These securities are classified as Level 2.

Investment securities include investments held by The Pitney Bowes Bank (the Bank), an indirect wholly owned subsidiary whose primary business is to provide financing solutions to clients that rent or lease postage meters. The Bank's assets and liabilities consist primarily of cash, finance receivables, short and long-term investments and deposit accounts.

The Bank's investment securities are classified as available-for-sale and recorded at fair value in the unaudited Condensed Consolidated Balance Sheets as cash and cash equivalents, short-term investments and other assets depending on the type of investment and maturity. Unrealized holding gains and losses are recorded, net of tax, in accumulated other comprehensive income (AOCI).

Available-for-sale securities at March 31, 2014 and December 31, 2013 consisted of the following:

	March 31, 2014
	Amortized cost		Gross unrealized gains		Gross unrealized losses			Estimated fair value
Debt securities - U.S. and foreign governments, agencies and municipalities	$	129,856	$	1,422	$	(1,797	)	$	129,481
Debt securities - corporate	45,410		1,198		(314		)	46,294
Mortgage-backed / asset-backed securities	141,482		1,754		(1,969		)	141,267
Total	$	316,748	$	4,374	$	(4,080	)	$	317,042

	December 31, 2013
	Amortized cost		Gross unrealized gains		Gross unrealized losses			Estimated fair value
Debt securities - U.S. and foreign governments, agencies and municipalities	$	121,803	$	999	$	(3,372	)	$	119,430
Debt securities - corporate	37,901		935		(572		)	38,264
Mortgage-backed / asset-backed securities	165,664		1,570		(2,636		)	164,598
Total	$	325,368	$	3,504	$	(6,580	)	$	322,292

Scheduled maturities of investment securities at March 31, 2014 were as follows:

	Amortized cost		Estimated fair value
Within 1 year	$	26,473	$	26,539
After 1 year through 5 years	58,545		59,152
After 5 years through 10 years	87,268		87,343
After 10 years	144,462		144,008
Total	$	316,748	$	317,042

We have not experienced any significant write-offs in our investment portfolio. The majority of our MBS are either guaranteed or supported by the U.S. government. We have no investments in inactive markets that would warrant a possible change in our pricing methods or classification within the fair value hierarchy. Further, we have no investments in auction rate securities.

Derivative Instruments

In the normal course of business, we are exposed to the impact of interest rate changes and foreign currency fluctuations. We limit these risks by following established risk management policies and procedures, including the use of derivatives. We use derivatives to manage the related cost of debt and to limit the effects of foreign exchange rate fluctuations on financial results. We do not use derivatives for trading or speculative purposes. We record our derivative instruments at fair value, and the accounting for changes in the fair value of the derivatives depends on the intended use of the derivative, the resulting designation, and the effectiveness of the instrument in offsetting the risk exposure it is designed to hedge.

As required by the fair value measurements guidance, we have incorporated counterparty credit risk and our credit risk into the fair value measurement of our derivative assets and liabilities, respectively. We derive credit risk from observable data related to credit default swaps. We have not seen a material change in the creditworthiness of those banks acting as derivative counterparties.

The fair value of derivative instruments at March 31, 2014 and December 31, 2013 was as follows:

Designation of Derivatives	Balance Sheet Location	March 31, 2014			December 31, 2013
Derivatives designated as hedging instruments	Other current assets and prepayments:
	Foreign exchange contracts	$	408		$	546
	Accounts payable and accrued liabilities:
	Foreign exchange contracts	(284		)	(526		)
Derivatives not designated as hedging instruments	Other current assets and prepayments:
	Foreign exchange contracts	513			812
	Accounts payable and accrued liabilities:
	Foreign exchange contracts	(1,656		)	(2,483		)
	Total derivative assets	$	921		$	1,358
	Total derivative liabilities	(1,940		)	(3,009		)
	Total net derivative liabilities	$	(1,019	)	$	(1,651	)

The valuation of foreign exchange derivatives is based on the market approach using observable market inputs, such as forward rates.

Interest Rate Swaps

Derivatives designated as fair value hedges include interest rate swaps related to fixed rate debt. Changes in the fair value of both the derivative and item being hedged are recognized in earnings. There were no interest rate swaps in effect during the first quarter of 2014. During the first quarter of 2013, we had outstanding interest rate swaps with an aggregate notional value of $450 million. The following represents the results of fair value hedging relationships for the three months ended March 31, 2014 and 2013:

		Three Months Ended March 31,
		Derivative Gain Recognized in Earnings				Hedged Item Expense Recognized in Earnings
Derivative Instrument	Location of Gain (Loss)	2014		2013		2014		2013
Interest rate swaps	Interest expense	$	—	$	1,993	$	—	$	(5,484	)

Foreign Exchange Contracts

We enter into foreign currency exchange contracts to mitigate the currency risk associated with the anticipated purchase of inventory between affiliates and from third parties. These contracts are designated as cash flow hedges. The effective portion of the gain or loss on cash flow hedges is included in AOCI in the period that the change in fair value occurs and is reclassified to earnings in the period that the hedged item is recorded in earnings. At March 31, 2014 and December 31, 2013, we had outstanding contracts associated with these anticipated transactions with a notional amount of $28 million and $26 million, respectively. All outstanding contracts at March 31, 2014 mature by the end of the year.

The amounts included in AOCI at March 31, 2014 will be recognized in earnings within the next 12 months. No amount of ineffectiveness was recorded in earnings for these designated cash flow hedges.

The following represents the results of cash flow hedging relationships for the three months ended March 31,2014 and 2013:

	Three Months Ended March 31,
	Derivative Gain (Loss) Recognized in AOCI (Effective Portion)					Location of Gain (Loss) (Effective Portion)	Gain (Loss) Reclassified from AOCI to Earnings (Effective Portion)
Derivative Instrument	2014			2013			2014			2013
Foreign exchange contracts	$	(69	)	$	630	Revenue	$	(234	)	$	(382	)
						Cost of sales	199			126
							$	(35	)	$	(256	)

We also enter into foreign exchange contracts to minimize the impact of exchange rate fluctuations on short-term intercompany loans and related interest that are denominated in a foreign currency. The revaluation of the intercompany loans and interest and the mark-to-market adjustment on the derivatives are both recorded in earnings. All outstanding contracts at March 31, 2014 mature by the end of the year.

The following represents the results of our non-designated derivative instruments for the three months ended March 31,2014 and 2013:

		Three Months Ended March 31,
		Derivative Gain (Loss) Recognized in Earnings
Derivatives Instrument	Location of Derivative Gain (Loss)	2014			2013
Foreign exchange contracts	Selling, general and administrative expense	$	(682	)	$	(4,351	)

Credit-Risk-Related Contingent Features

Certain derivative instruments contain credit-risk-related contingent features that would require us to post collateral based on a combination of our long-term senior unsecured debt ratings and the net fair value of our derivatives. At March 31, 2014, we were not required to post any collateral. The maximum amount of collateral that we would have been required to post at March 31, 2014, had the credit-risk-related contingent features been triggered, was $1 million.

Fair Value of Financial Instruments

Our financial instruments include cash and cash equivalents, investment securities, accounts receivable, loan receivables, derivative instruments, accounts payable and debt. The carrying value for cash and cash equivalents, accounts receivable, loans receivable, and accounts payable approximate fair value because of the short maturity of these instruments.

The fair value of our debt is estimated based on recently executed transactions and market price quotations. These inputs are classified as Level 2 in the fair value hierarchy. The carrying value and estimated fair value of our debt at March 31, 2014 and December 31, 2013 was as follows:

	March 31, 2014		December 31, 2013
Carrying value	$	3,341,569	$	3,346,295
Fair value	$	3,537,878	$	3,539,022

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Restructuring Charges and Asset Impairments

3 Months Ended

Mar. 31, 2014

Restructuring and Related Activities [Abstract]

Restructuring Charges and Asset Impairments

Restructuring Charges

Activity in our restructuring reserves for the three months ended March 31, 2014 was as follows:

	Severance and benefits costs			Pension and Retiree Medical			Other exit costs			Total
Balance at January 1, 2014	$	58,558		$	—		$	8,014		$	66,572
Expenses, net	6,188			2,550			1,103			9,841
Cash payments	(16,600		)	—			(2,337		)	(18,937		)
Non-cash charges	—			(2,550		)	—			(2,550		)
Balance at March 31, 2014	$	48,146		$	—		$	6,780		$	54,926

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Intangible Assets and Goodwill

3 Months Ended

Mar. 31, 2014

Goodwill and Intangible Assets Disclosure [Abstract]

Intangible Assets and Goodwill

Intangible Assets and Goodwill

Intangible assets

Intangible assets consisted of the following:

	March 31, 2014							December 31, 2013
	Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount		Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount
Customer relationships	$	350,929	$	(254,937	)	$	95,992	$	354,373	$	(251,388	)	$	102,985
Supplier relationships	29,000		(25,738		)	3,262		29,000		(25,013		)	3,987
Software & technology	167,276		(156,796		)	10,480		167,009		(155,009		)	12,000
Trademarks & trade names	34,378		(33,264		)	1,114		35,366		(33,985		)	1,381
Non-compete agreements	7,448		(7,418		)	30		7,407		(7,373		)	34
Total intangible assets	$	589,031	$	(478,153	)	$	110,878	$	593,155	$	(472,768	)	$	120,387

Amortization expense for intangible assets was $6 million and $9 million for the three months ended March 31, 2014 and 2013, respectively.

The future amortization expense for intangible assets as of March 31, 2014 was as follows:

Remaining for year ended December 31, 2014	$	25,170
Year ending December 31, 2015	30,124
Year ending December 31, 2016	22,870
Year ending December 31, 2017	11,392
Year ending December 31, 2018	8,610
Thereafter	12,712
Total	$	110,878

Actual amortization expense may differ from the amounts above due to, among other things, fluctuations in foreign currency exchange rates, impairments, acquisitions and accelerated amortization.

Goodwill

As a result of the reclassification of our shipping solutions operations from the Small & Medium Business Solutions segment group to the Digital Commerce Solutions segment, we reallocated goodwill on a relative fair value basis and performed the required goodwill impairment test. Based on the results of the impairment tests, we determined that the estimated fair values of the affected reporting units exceeded the carrying values. The changes in the carrying value of goodwill for the three months ended March 31, 2014 were as follows:

	Gross value before accumulated impairment (1)		Accumulated impairment		December 31, 2013		Other (2)			March 31, 2014
North America Mailing	$	326,665	$	—	$	326,665	$	(627	)	$	326,038
International Mailing	182,261		—		182,261		864			183,125
Small & Medium Business Solutions	508,926		—		508,926		237			509,163
Production Mail	118,060		—		118,060		143			118,203
Presort Services	195,140				195,140		—			195,140
Enterprise Business Solutions	313,200		—		313,200		143			313,343
Digital Commerce Solutions	903,392		—		903,392		698			904,090
Discontinued operations	9,353		—		9,353		—			9,353
Total	$	1,734,871	$	—	$	1,734,871	$	1,078		1,735,949
Reclassified to Assets held for sale										(9,353		)
Balance at March 31, 2014										$	1,726,596

(1) Includes the reallocation of certain goodwill from the Small & Medium Business Solutions segment group to the Digital Commerce Solutions segment and discontinued operations.

(2) Primarily represents the impact of foreign currency translation.

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Stockholders' Equity (Tables)

3 Months Ended

Mar. 31, 2014

Stockholders' Equity Note [Abstract]

Schedule of Stockholders Equity

Changes in stockholders’ equity for the three months ended March 31, 2014 and 2013 were as follows:

	Preferred stock			Preference stock			Common stock		Additional paid-in capital			Retained earnings			Accumulated other comprehensive loss			Treasury stock			Total equity
Balance at January 1, 2014	$	4		$	591		$	323,338	$	196,977		$	4,698,791		$	(574,556	)	$	(4,456,742	)	$	188,403
Net income	—			—			—		—			44,673			—			—			44,673
Other comprehensive income	—			—			—		—			—			1,223			—			1,223
Cash dividends
Common	—			—			—		—			(37,975		)	—			—			(37,975		)
Preference	—			—			—		—			(14		)	—			—			(14		)
Issuances of common stock	—			—			—		(22,655		)	—			—			19,757			(2,898		)
Conversions to common stock	(3		)	(28		)	—		(650		)	—			—			681			—
Stock-based compensation expense	—			—			—		3,886			—			—			—			3,886
Purchase of subsidiary shares from noncontrolling interest	—			—			—		(7,520		)	—			—			—			(7,520		)
Balance at March 31, 2014	$	1		$	563		$	323,338	$	170,038		$	4,705,475		$	(573,333	)	$	(4,436,304	)	$	189,778

	Preferred stock		Preference stock		Common stock		Additional paid-in capital			Retained earnings			Accumulated other comprehensive loss			Treasury stock			Total equity
Balance at January 1, 2013	$	4	$	648	$	323,338	$	223,847		$	4,744,802		$	(681,213	)	$	(4,500,795	)	$	110,631
Net income	—		—		—		—			67,506			—			—			67,506
Other comprehensive loss	—		—		—		—			—			(30,761		)	—			(30,761		)
Cash dividends
Common	—		—		—		—			(75,334		)	—			—			(75,334		)
Preference	—		—		—		—			(13		)	—			—			(13		)
Issuances of common stock	—		—		—		(24,097		)	—			—			21,551			(2,546		)
Stock-based compensation expense	—		—		—		3,704			—			—			—			3,704
Balance at March 31, 2013	$	4	$	648	$	323,338	$	203,454		$	4,736,961		$	(711,974	)	$	(4,479,244	)	$	73,187

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Debt (Details) (USD $)	3 Months Ended					1 Months Ended											3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2013	Mar. 31, 2014 Term loans	Dec. 31, 2013 Term loans	Apr. 22, 2014 Term loans Subsequent Event	Mar. 31, 2014 Debt due 2015	Dec. 31, 2013 Debt due 2015	Mar. 31, 2014 Debt due 2016	Dec. 31, 2013 Debt due 2016	Mar. 31, 2014 Debt due 2017	Dec. 31, 2013 Debt due 2017	Mar. 31, 2014 Debt due 2019	Dec. 31, 2013 Debt due 2019	Mar. 31, 2014 Debt due 2022	Dec. 31, 2013 Debt due 2022	Mar. 31, 2014 Debt due 2024	Dec. 31, 2013 Debt due 2024	Mar. 31, 2014 Debt due 2037	Dec. 31, 2013 Debt due 2037	Mar. 31, 2014 Debt due 2043	Dec. 31, 2013 Debt due 2043	Mar. 31, 2014 LIBOR Debt due 2018	Dec. 31, 2013 LIBOR Debt due 2018	Mar. 31, 2014 Prime Rate Debt due 2018	Dec. 31, 2013 Prime Rate Debt due 2018
Debt Instrument [Line Items]
Stated interest rate							5.00%		4.75%		5.75%		6.25%		5.25%		4.625%		5.25%		6.70%		5.60%		4.75%
Debt instrument, term																	10 years
Debt instrument, face amount				$ 230,000,000	$ 230,000,000		$ 274,879,000	$ 274,879,000	$ 370,914,000	$ 370,914,000	$ 385,109,000	$ 500,000,000	$ 300,000,000	$ 300,000,000	$ 110,000,000	$ 110,000,000	$ 500,000,000	$ 0	$ 115,041,000	$ 500,000,000	$ 425,000,000	$ 425,000,000	$ 250,000,000	$ 250,000,000	$ 350,000,000	$ 350,000,000
Other	30,626,000		35,502,000
Total long-term debt	3,341,569,000		3,346,295,000
Current portion	274,879,000		0
Long-term debt	3,066,690,000		3,346,295,000
Extinguishment of debt	500,000,000
Gains (losses) on extinguishment of debt	62,000,000
Net proceeds from issuance of notes	492,525,000	411,613,000															493,000,000
Repayments of Long-term Debt	(499,850,000)	(404,637,000)				100,000,000
Commercial paper borrowings	$ 0

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Income Taxes

3 Months Ended

Mar. 31, 2014

Income Tax Disclosure [Abstract]

Income Taxes

Income Taxes

The effective tax rate for the three months ended March 31, 2014 and 2013 was 14.7% and 21.7%, respectively. The effective tax rate for 2014 includes a benefit of $6 million from the resolution of tax examinations and an incremental tax benefit associated with the early extinguishment of debt. The effective tax rate for 2013 includes tax benefits of $4 million from the retroactive effect of 2013 U.S. tax legislation.

As is the case with other large corporations, our tax returns are examined each year by tax authorities in the U.S., other countries and local jurisdictions in which we have operations. Except for issues arising out of certain partnership investments, the IRS examinations of tax years prior to 2009 are closed to audit. Other than the pending application of legal principles to specific issues arising in earlier years, only post-2007 Canadian tax years are subject to examination. Other significant tax filings subject to examination include various post-2004 U.S. state and local, post-2007 German, and post-2011 French and U.K. tax filings. We have other less significant tax filings currently under examination or subject to examination.

In August 2012, the United States Court of Appeals for the Third Circuit overturned a prior Tax Court decision and ruled in favor of the IRS and adverse to the Historic Boardwalk Hall LLC, a partnership in which we had made an investment in the year 2000. In January 2014, the Tax Court entered an order to implement rulings of the Third Circuit. Under the terms of the partnership agreement, we are indemnified against any payments we may be required to make. However, the potential for a difference in the timing of payments which may be due to taxing authorities, and the timing of receipts due to us under the partnership agreement, may cause fluctuations in our cash flows in future periods. Further, if we do not recover under the indemnification provisions of the partnership agreement, the amount of tax and interest due as a result of this matter could be as much as $100 million.

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Segment Information (Tables)

3 Months Ended

Mar. 31, 2014

Segment Reporting [Abstract]

Reconciliation of Revenue from Segments to Consolidated Statements

Revenue and EBIT by business segment is presented below.

	Revenues
	Three Months Ended March 31,
	2014		2013
North America Mailing	$	381,027	$	388,836
International Mailing	153,268		152,976
Small & Medium Business Solutions	534,295		541,812
Production Mail	105,216		109,453
Presort Services	116,491		110,900
Enterprise Business Solutions	221,707		220,353
Digital Commerce Solutions	181,495		147,198
Total revenue	$	937,497	$	909,363

Reconciliation of EBIT from Segments to Consolidated

	EBIT
	Three Months Ended March 31,
	2014			2013
North America Mailing	$	160,338		$	148,458
International Mailing	24,819			17,390
Small & Medium Business Solutions	185,157			165,848
Production Mail	7,737			7,832
Presort Services	23,896			23,488
Enterprise Business Solutions	31,633			31,320
Digital Commerce Solutions	9,531			(279		)
Total EBIT	226,321			196,889
Reconciling items:
Interest, net (1)	(43,717		)	(48,010		)
Unallocated corporate expenses	(56,604		)	(41,893		)
Restructuring charges	(9,841		)	—
Other expense	(61,657		)	(25,121		)
Income from continuing operations before income taxes	$	54,502		$	81,865

(1) Includes financing interest expense and other interest expense, net.

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Intangible Assets and Goodwill (Details 2) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2014
Finite lived intangible assets future amortization expense
Remaining for year ended December 31, 2014	$ 25,170
Year ending December 31, 2015	30,124
Year ending December 31, 2016	22,870
Year ending December 31, 2017	11,392
Year ending December 31, 2018	8,610
Thereafter	12,712
Net Carrying Amount	$ 110,878

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Finance Assets (Details 2) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013
Leveraged Leases [Line Items]
Rental receivables	$ 56,317	$ 61,721
Unguaranteed residual values	12,729	13,235
Principal and interest on non-recourse loans	(31,061)	(35,449)
Unearned income	(4,295)	(5,097)
Investment in leveraged leases	33,690	34,410
Less: deferred taxes related to leveraged leases	(13,769)	(15,078)
Net investment in leveraged leases	$ 19,921	$ 19,332

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Condensed Consolidated Balance Sheets (Unaudited) (USD $) In Thousands, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013
Current assets:
Cash and cash equivalents	$ 903,342	$ 907,806
Short-term investments	27,060	31,128
Accounts receivable (net of allowance of $13,900 and $13,419, respectively)	430,249	469,800
Finance receivables (net of allowance of $23,607 and $24,340, respectively)	1,071,576	1,102,921
Inventories	100,956	103,580
Current income taxes	30,006	28,934
Other current assets and prepayments	125,065	147,067
Assets held for sale	127,038	46,976
Total current assets	2,815,292	2,838,212
Property, plant and equipment, net	237,901	245,171
Rental property and equipment, net	219,512	226,146
Finance receivables (net of allowance of $12,014 and $12,609, respectively)	874,839	962,363
Investment in leveraged leases	33,690	34,410
Goodwill	1,726,596	1,734,871
Intangible assets, net	110,878	120,387
Non-current income taxes	69,008	73,751
Other assets	543,620	537,397
Total assets	6,631,336	6,772,708
Current liabilities:
Accounts payable and accrued liabilities	1,484,250	1,644,582
Current income taxes	163,080	157,340
Current portion of long-term debt	274,879	0
Advance billings	466,410	425,833
Liabilities related to assets held for sale	1,116	0
Total current liabilities	2,389,735	2,227,755
Deferred taxes on income	58,975	60,667
Tax uncertainties and other income tax liabilities	187,423	186,452
Long-term debt	3,066,690	3,346,295
Other non-current liabilities	442,365	466,766
Total liabilities	6,145,188	6,287,935
Noncontrolling interests (Preferred stockholders’ equity in subsidiaries)	296,370	296,370
Commitments and contingencies (See Note 14)
Stockholders’ equity:
Cumulative preferred stock, $50 par value, 4% convertible	1	4
Cumulative preference stock, no par value, $2.12 convertible	563	591
Common stock, $1 par value (480,000,000 shares authorized; 323,337,912 shares issued)	323,338	323,338
Additional paid-in capital	170,038	196,977
Retained earnings	4,705,475	4,698,791
Accumulated other comprehensive loss	(573,333)	(574,556)
Treasury stock, at cost (120,699,367 and 121,255,390 shares, respectively)	(4,436,304)	(4,456,742)
Total stockholders’ equity	189,778	188,403
Total liabilities, noncontrolling interests and stockholders’ equity	$ 6,631,336	$ 6,772,708

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Segment Information

3 Months Ended

Mar. 31, 2014

Segment Reporting [Abstract]

Segment Information

Segment Information

During 2013, we sold certain businesses and realigned our segment reporting to reflect the clients served, the solutions we offer, and how we manage, review, analyze and measure our operations. During the first quarter of 2014, we reclassified our shipping solutions operations from the Small & Medium Business Solutions segment group to the Digital Commerce Solutions segment. Additionally, the DIS business, originally included in the North America Mailing segment was classified as a discontinued operation. Historical segment results have been recast to conform to our current segment presentation and to exclude discontinued operations. The principal products and services of each of our reporting segments are as follows:

Small & Medium Business Solutions:

North America Mailing: Includes the revenue and related expenses from the sale, rental and financing of mailing equipment and supplies for small and medium size businesses to efficiently create mail and evidence postage in the U.S. and Canada.

International Mailing: Includes the revenue and related expenses from the sale, rental and financing of mailing equipment and supplies for small and medium size businesses to efficiently create mail and evidence postage in areas outside North America.

Enterprise Business Solutions:

Production Mail: Includes the worldwide revenue and related expenses from the sale of high-speed, high-volume inserting and sortation equipment and production printer systems and supplies to large enterprise clients to process inbound and outbound mail and related support and other professional services.

Presort Services: Includes revenue and related expenses from presort mail services for our large enterprise clients to qualify large mail volumes for postal worksharing discounts.

Digital Commerce Solutions:

Digital Commerce Solutions: Includes the worldwide revenue and related expenses from (i) the sale and support services of non-equipment-based mailing, customer engagement, geocoding and location intelligence software; (ii) our shipping and cross-border ecommerce solutions; (iii) direct marketing services for targeted clients; and (iv) our digital mail delivery service offering.

We determine segment earnings before interest and taxes (EBIT) by deducting from segment revenue the related costs and expenses attributable to the segment. Segment EBIT excludes interest, taxes, general corporate expenses, restructuring charges and other items, which are not allocated to a particular business segment. Management uses segment EBIT to measure profitability and performance at the segment level. Management believes segment EBIT provides an analysis of our operating performance and underlying trends of the businesses. Segment EBIT may not be indicative of our overall consolidated performance and therefore, should be read in conjunction with our consolidated results of operations.

Revenue and EBIT by business segment is presented below.

	Revenues
	Three Months Ended March 31,
	2014		2013
North America Mailing	$	381,027	$	388,836
International Mailing	153,268		152,976
Small & Medium Business Solutions	534,295		541,812
Production Mail	105,216		109,453
Presort Services	116,491		110,900
Enterprise Business Solutions	221,707		220,353
Digital Commerce Solutions	181,495		147,198
Total revenue	$	937,497	$	909,363

	EBIT
	Three Months Ended March 31,
	2014			2013
North America Mailing	$	160,338		$	148,458
International Mailing	24,819			17,390
Small & Medium Business Solutions	185,157			165,848
Production Mail	7,737			7,832
Presort Services	23,896			23,488
Enterprise Business Solutions	31,633			31,320
Digital Commerce Solutions	9,531			(279		)
Total EBIT	226,321			196,889
Reconciling items:
Interest, net (1)	(43,717		)	(48,010		)
Unallocated corporate expenses	(56,604		)	(41,893		)
Restructuring charges	(9,841		)	—
Other expense	(61,657		)	(25,121		)
Income from continuing operations before income taxes	$	54,502		$	81,865

(1) Includes financing interest expense and other interest expense, net.

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Earnings per Share (Details) (USD $) In Thousands, except Per Share data, unless otherwise specified	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Amounts attributable to common stockholders:
Net income from continuing operations	$ 41,872	$ 59,476
Income from discontinued operations	2,801	8,030
Net income - Pitney Bowes Inc. (numerator for diluted EPS)	44,673	67,506
Less: Preference stock dividend	(14)	(13)
Income attributable to common stockholders (numerator for basic EPS)	$ 44,659	$ 67,493
Denominator (in thousands):
Weighted-average shares used in basic EPS	202,339	201,148
Effect of dilutive shares:
Preferred stock	1	2
Preference stock	351	396
Stock plans	1,194	664
Weighted-average shares used in diluted EPS	203,885	202,210
Basic earnings per share:
Continuing operations	$ 0.21	$ 0.30
Discontinued operations	$ 0.01	$ 0.04
Net income attributable to Pitney Bowes Inc.	$ 0.22	$ 0.34
Diluted earnings per share:
Continuing operations	$ 0.21	$ 0.29
Discontinued operations	$ 0.01	$ 0.04
Net income attributable to Pitney Bowes Inc.	$ 0.22	$ 0.33
Anti-dilutive shares (in thousands):
Anti-dilutive shares not used in calculating diluted weighted-average shares (in thousands):	9,411	13,868

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Finance Assets (Tables)

3 Months Ended

Mar. 31, 2014

Receivables [Abstract]

Financing Receivables

Finance receivables at March 31, 2014 and December 31, 2013 consisted of the following:

	March 31, 2014
	North America			International			Total
Sales-type lease receivables
Gross finance receivables	$	1,340,592		$	450,071		$	1,790,663
Unguaranteed residual values	113,423			21,584			135,007
Unearned income	(280,590		)	(101,170		)	(381,760		)
Allowance for credit losses	(12,907		)	(9,779		)	(22,686		)
Net investment in sales-type lease receivables	1,160,518			360,706			1,521,224
Loan receivables
Loan receivables	387,394			50,732			438,126
Allowance for credit losses	(10,994		)	(1,941		)	(12,935		)
Net investment in loan receivables	376,400			48,791			425,191
Net investment in finance receivables	$	1,536,918		$	409,497		$	1,946,415
	December 31, 2013
	North America			International			Total
Sales-type lease receivables
Gross finance receivables	$	1,456,420		$	456,759		$	1,913,179
Unguaranteed residual values	121,339			21,553			142,892
Unearned income	(299,396		)	(101,311		)	(400,707		)
Allowance for credit losses	(14,165		)	(9,703		)	(23,868		)
Net investment in sales-type lease receivables	1,264,198			367,298			1,631,496
Loan receivables
Loan receivables	397,815			49,054			446,869
Allowance for credit losses	(11,165		)	(1,916		)	(13,081		)
Net investment in loan receivables	386,650			47,138			433,788
Net investment in finance receivables	$	1,650,848		$	414,436		$	2,065,284

Allowance for Credit Losses on Financing Receivables

Activity in the allowance for credit losses for the three months ended March 31, 2014 and 2013 was as follows:

	Sales-type Lease Receivables						Loan Receivables
	North America			International			North America			International			Total
Balance at January 1, 2014	$	14,165		$	9,703		$	11,165		$	1,916		$	36,949
Amounts charged to expense	1,052			169			2,492			361			4,074
Accounts written off	(2,310		)	(93		)	(2,663		)	(336		)	(5,402		)
Balance at March 31, 2014	$	12,907		$	9,779		$	10,994		$	1,941		$	35,621
	Sales-type Lease Receivables						Loan Receivables
	North America			International			North America			International			Total
Balance at January 1, 2013	$	16,979		$	8,662		$	12,322		$	2,131		$	40,094
Amounts charged to expense	1,067			360			2,462			70			3,959
Accounts written off	(2,474		)	(1,255		)	(2,955		)	(389		)	(7,073		)
Balance at March 31, 2013	$	15,572		$	7,767		$	11,829		$	1,812		$	36,980

Past Due Financing Receivables

The aging of gross finance receivables at March 31, 2014 and December 31, 2013 was as follows:

	March 31, 2014
	Sales-type Lease Receivables				Loan Receivables
	North America		International		North America		International		Total
< 31 days	$	1,272,429	$	413,892	$	369,365	$	48,540	$	2,104,226
> 30 days and < 61 days	26,751		11,198		9,836		1,177		48,962
> 60 days and < 91 days	20,887		11,440		3,500		536		36,363
> 90 days and < 121 days	6,642		4,089		2,040		183		12,954
> 120 days	13,883		9,452		2,653		296		26,284
Total	$	1,340,592	$	450,071	$	387,394	$	50,732	$	2,228,789
Past due amounts > 90 days
Still accruing interest	$	6,642	$	4,089	$	—	$	—	$	10,731
Not accruing interest	13,883		9,452		4,693		479		28,507
Total	$	20,525	$	13,541	$	4,693	$	479	$	39,238

	December 31, 2013
	Sales-type Lease Receivables				Loan Receivables
	North America		International		North America		International		Total
< 31 days	$	1,383,253	$	425,923	$	379,502	$	42,573	$	2,231,251
> 30 days and < 61 days	32,102		11,760		10,464		4,391		58,717
> 60 days and < 91 days	20,830		5,724		3,330		1,363		31,247
> 90 days and < 121 days	6,413		3,979		1,809		311		12,512
> 120 days	13,822		9,373		2,710		416		26,321
Total	$	1,456,420	$	456,759	$	397,815	$	49,054	$	2,360,048
Past due amounts > 90 days
Still accruing interest	$	6,413	$	3,979	$	—	$	—	$	10,392
Not accruing interest	13,822		9,373		4,519		727		28,441
Total	$	20,235	$	13,352	$	4,519	$	727	$	38,833

Financing Receivable Credit Quality Indicators

	March 31, 2014		December 31, 2013
Sales-type lease receivables
Low	$	1,024,369	$	1,081,853
Medium	205,935		244,379
High	46,768		51,851
Not Scored	63,520		78,337
Total	$	1,340,592	$	1,456,420
Loan receivables
Low	$	272,234	$	279,607
Medium	89,219		95,524
High	10,663		11,511
Not Scored	15,278		11,173
Total	$	387,394	$	397,815

Schedule of Components of Leveraged Lease Investments

Our investment in leveraged lease assets at March 31, 2014 and December 31, 2013 consisted of the following:

	March 31, 2014			December 31, 2013
Rental receivables	$	56,317		$	61,721
Unguaranteed residual values	12,729			13,235
Principal and interest on non-recourse loans	(31,061		)	(35,449		)
Unearned income	(4,295		)	(5,097		)
Investment in leveraged leases	33,690			34,410
Less: deferred taxes related to leveraged leases	(13,769		)	(15,078		)
Net investment in leveraged leases	$	19,921		$	19,332

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Description of Business and Basis of Presentation (Details) (USD $) In Millions, unless otherwise specified	3 Months Ended
	Mar. 31, 2014
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Prior Period Reclassification Adjustment - Revenue	$ (5)
Prior Period Reclassification Adjustment - Expense	$ 4

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Accumulated Other Comprehensive Loss

3 Months Ended

Mar. 31, 2014

Accumulated Other Comprehensive Income [Abstract]

Accumulated Other Comprehensive Loss

Accumulated Other Comprehensive Loss

Reclassifications out of accumulated other comprehensive loss for the three months ended March 31, 2014 and 2013 was as follows:

	Amount Reclassified from AOCI (a)
	Three Months Ended March 31,
	2014			2013
Losses on cash flow hedges
Revenue	$	(234	)	$	(382	)
Cost of sales	199			126
Interest expense	(507		)	(507		)
Total before tax	(542		)	(763		)
Tax benefit	210			297
Net of tax	$	(332	)	$	(466	)
Unrealized losses on available for sale securities
Interest income	$	(347	)	$	(2,612	)
Tax benefit	128			966
Net of tax	$	(219	)	$	(1,646	)
Pension and Postretirement Benefit Plans (b)
Transition credit	$	2		$	2
Prior service costs	(27		)	(198		)
Actuarial losses	(9,758		)	(16,574		)
Total before tax	(9,783		)	(16,770		)
Tax benefit	3,641			6,139
Net of tax	$	(6,142	)	$	(10,631	)

(a)     Amounts in parentheses indicate debits (reductions) to income.

(b) These items are included in the computation of net periodic costs of defined benefit pension plans and nonpension postretirement benefit plans (see Note 15 for additional details).

Changes in accumulated other comprehensive loss for the three months ended March 31, 2014 and 2013 were as follows:

	Gains (losses) on cash flow hedges			Unrealized gains (losses) on available for sale securities			Defined benefit pension plans and nonpension postretirement benefit plans			Foreign currency items			Total
Balance at January 1, 2014	$	(6,380	)	$	(1,769	)	$	(601,421	)	$	35,014		$	(574,556	)
Other comprehensive income (loss) before reclassifications (a)	41			1,840			—			(7,351		)	(5,470		)
Amounts reclassified from accumulated other comprehensive income (a), (b)	332			219			6,142			—			6,693
Net current period other comprehensive income	373			2,059			6,142			(7,351		)	1,223
Balance at March 31, 2014	$	(6,007	)	$	290		$	(595,279	)	$	27,663		$	(573,333	)

	Gains (losses) on cash flow hedges			Unrealized gains (losses) on available for sale securities			Defined benefit pension plans and nonpension postretirement benefit plans			Foreign currency items			Total
Balance at January 1, 2013	$	(7,777	)	$	4,513		$	(759,199	)	$	81,250		$	(681,213	)
Other comprehensive income (loss) before reclassifications (a)	72			(1,372		)	—			(42,204		)	(43,504		)
Amounts reclassified from accumulated other comprehensive income (a), (b)	466			1,646			10,631			—			12,743
Net current period other comprehensive loss	538			274			10,631			(42,204		)	(30,761		)
Balance at March 31, 2013	$	(7,239	)	$	4,787		$	(748,568	)	$	39,046		$	(711,974	)

(a)     Amounts are net of tax. Amounts in parentheses indicate debits to AOCI.

(b)     See table above for additional details of these reclassifications.