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Servicing Activities - Activity in the total loan servicing portfolio unpaid principal balance associated with capitalized MSRs (Details) - USD ($)
$ in Millions
6 Months Ended
Jun. 30, 2018
Jun. 30, 2017
Activity in the loan servicing portfolio associated with capitalized servicing rights    
Balance, beginning of period $ 148,155  
Balance, end of period 129,024  
Capitalized MSRs    
Activity in the loan servicing portfolio associated with capitalized servicing rights    
Balance, end of period 52,891  
MSRs Under Secured Borrowing Arrangement | Capitalized MSRs    
Activity in the loan servicing portfolio associated with capitalized servicing rights    
Balance, beginning of period 49,193 $ 0
Additions from loans sold with servicing retained 0 0
Payoffs and curtailments (4,027) (80)
Sales that have been derecognized 0 0
Sales accounted for as secured borrowing 604 13,164
Balance, end of period 45,770 13,084
MSRs Owned | Capitalized MSRs    
Activity in the loan servicing portfolio associated with capitalized servicing rights    
Balance, beginning of period 8,592 84,657
Additions from loans sold with servicing retained 871 1,605
Payoffs and curtailments (744) (6,649)
Sales that have been derecognized (994) (12,516)
Sales accounted for as secured borrowing (604) (13,164)
Balance, end of period $ 7,121 $ 53,933