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Fair Value Measurements (Details 5) (USD $) In Millions, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013	Mar. 31, 2013	Dec. 31, 2012
Fair Value Measurements
Mortgage servicing rights	$ 1,224	$ 1,279	$ 1,101	$ 1,022
Derivative assets	44	48
Derivative liabilities	21	20
Recurring basis \| Level Two
Fair Value Measurements
Mortgage loans held for sale	556	785
Recurring basis \| Level Two \| Forward delivery commitments
Fair Value Measurements
Derivative assets	6	26
Derivative liabilities	4	10
Recurring basis \| Level Two \| Option contracts
Fair Value Measurements
Derivative assets		2
Recurring basis \| Level Two \| MSR-related agreements
Fair Value Measurements
Derivative assets	8	4
Recurring basis \| Level Two \| Interest rate contracts
Fair Value Measurements
Derivative assets	2	2
Recurring basis \| Level Three
Fair Value Measurements
Mortgage loans held for sale	49	49
Mortgage servicing rights	1,224	1,279
Recurring basis \| Level Three \| Interest rate lock commitments
Fair Value Measurements
Derivative assets	21	23
Derivative liabilities	1	1
Recurring basis \| Level Three \| Convertible note-related agreements
Fair Value Measurements
Derivative assets	16	16
Derivative liabilities	16	16
Recurring basis \| Cash Collateral and Netting \| Forward delivery commitments
Fair Value Measurements
Derivative assets	(1)	(21)
Derivative liabilities	(3)	(8)
Recurring basis \| Cash Collateral and Netting \| MSR-related agreements
Fair Value Measurements
Derivative assets	(8)	(4)
Derivative liabilities	3	1
Recurring basis \| Total
Fair Value Measurements
Mortgage loans held for sale	605	834
Mortgage servicing rights	1,224	1,279
Recurring basis \| Total \| Interest rate lock commitments
Fair Value Measurements
Derivative assets	21	23
Derivative liabilities	1	1
Recurring basis \| Total \| Forward delivery commitments
Fair Value Measurements
Derivative assets	5	5
Derivative liabilities	1	2
Recurring basis \| Total \| Option contracts
Fair Value Measurements
Derivative assets		2
Recurring basis \| Total \| MSR-related agreements
Fair Value Measurements
Derivative liabilities	3	1
Recurring basis \| Total \| Interest rate contracts
Fair Value Measurements
Derivative assets	2	2
Recurring basis \| Total \| Convertible note-related agreements
Fair Value Measurements
Derivative assets	16	16
Derivative liabilities	$ 16	$ 16

Fair value, after the effects of master netting arrangements, of a financial asset or other contract with one or more underlyings, notional amount or payment provision or both, and the contract can be net settled by means outside the contract or delivery of an asset. Includes assets not subject to a master netting arrangement and not elected to be offset.

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- Definition

Fair value, after the effects of master netting arrangements, of a financial liability or contract with one or more underlyings, notional amount or payment provision or both, and the contract can be net settled by means outside the contract or delivery of an asset. Includes assets not subject to a master netting arrangement and not elected to be offset.

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