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Transfers of financial assets and servicing assets - Key economic assumptions used (Details) - Residential Mortgage
3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
BPPR        
Assumption for Fair Value as of Balance Sheet Date of Assets or Liabilities that relate to Transferor's Continuing Involvement [Line Items]        
Prepayment speed 7.80% 7.30% 6.90% 7.10%
Weighted average life 8 months 21 days 9 months 6 days 9 months 6 days 9 months 6 days
Discount rate (annual rate) 9.50% 9.60% 9.60% 9.60%
PB        
Assumption for Fair Value as of Balance Sheet Date of Assets or Liabilities that relate to Transferor's Continuing Involvement [Line Items]        
Prepayment speed 6.80% 7.00% 6.40% 7.10%
Weighted average life 8 months 24 days 8 months 8 months 21 days 8 months
Discount rate (annual rate) 12.90% 11.00% 12.80% 10.70%