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Transfers of financial assets and servicing assets - Additional Information (Details) - USD ($)
3 Months Ended 6 Months Ended
Jun. 30, 2024
Jun. 30, 2023
Jun. 30, 2024
Jun. 30, 2023
Dec. 31, 2023
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]          
Weighted average mortgage servicing fees 0.32% 0.31% 0.32% 0.31%  
Liabilities incurred as a result of the securitizations $ 0 $ 0 $ 0 $ 0  
Sensitivity Analysis Of Fair Value Of Interests Continued To Be Held By Transfer or Servicing Assets Or Liabilities Description Of Objectives Methodology And Limitations The sensitivity analyses presented in the table above for servicing rights are hypothetical and should be used with caution. As the figures indicate, changes in fair value based on a 10 and 20 percent variation in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. Also, in the sensitivity tables included herein, the effect of a variation in a particular assumption on the fair value of the retained interest is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another (for example, increases in market interest rates may result in lower prepayments and increased credit losses), which might magnify or counteract the sensitivities.        
Mortgage loans related to buy-back option program $ 35,978,602,000   35,978,602,000   $ 35,420,879,000
Buy Back Option Program          
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]          
Mortgage loans related to buy-back option program 10,000,000   10,000,000   11,000,000
GNMA          
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]          
Repurchased loans     18,000,000 24,000,000  
Residential Mortgage          
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]          
Mortgage loans related to buy-back option program 2,000,000,000.0   2,000,000,000.0   1,900,000,000
Residential Mortgage | Loans with recourse          
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]          
Loans serviced 527,000,000   527,000,000   561,000,000
Serviced mortgage loans          
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]          
Servicing rights on whole loan sales, principal balance 23,000,000 27,000,000 23,000,000 27,000,000  
Mortgage securitizations, net gains     500,000 500,000  
Loans serviced 9,400,000,000   9,400,000,000   $ 9,900,000,000
Serviced mortgage loans | Loans with recourse          
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]          
Repurchased loans $ 500,000 600,000 $ 1,100,000 1,400,000  
Serviced mortgage loans | Servicing contract termination          
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]          
Servicing rights on whole loan sales, principal balance   260,000,000   260,000,000  
mortgage servicing right fair value   $ 2,000,000   $ 2,000,000