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Transfers of financial assets and servicing assets - Key economic assumptions used (Details) - Residential Mortgage
3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
BPPR        
Assumption for Fair Value as of Balance Sheet Date of Assets or Liabilities that relate to Transferor's Continuing Involvement        
Prepayment speed 9.50% 6.80% 7.10% 6.90%
Weighted average life 7 years 3 months 18 days 9 years 7 months 6 days 8 years 10 months 24 days 9 years 7 months 6 days
Discount rate (annual rate) 10.90% 10.80% 10.80% 10.90%
PB        
Assumption for Fair Value as of Balance Sheet Date of Assets or Liabilities that relate to Transferor's Continuing Involvement        
Prepayment speed 21.80% 0.00% 22.10% 0.00%
Weighted average life 3 years 7 months 6 days 0 years 3 years 6 months 0 years
Discount rate (annual rate) 10.80% 0.00% 10.40% 0.00%