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Allowance for credit losses - Allowance Movement (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Dec. 31, 2019
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period $ 918,434 $ 543,666 $ 477,708 $ 569,348  
Impact of adopting CECL     315,107    
Provision (reversal of provision) 19,452 36,539 271,551 118,555  
Initial allowance for credit losses - PCD Loans 4,823   5,819    
Charge-offs (38,389) (92,518) (196,357) (240,347)  
Recoveries 21,530 24,678 52,022 64,809  
Balance at end of period 925,850 512,365 925,850 512,365  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL 120,991 95,846 120,991 95,846 $ 79,926
General ALLL   416,519   416,519  
Impaired loans   1,058,613   1,058,613  
Ending balance: loans collectively evaluated for impairment   25,949,362   25,949,362  
Loans held-in-portfolio 29,392,510 27,007,975 29,392,510 27,007,975 27,406,873
Construction          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 6,417 9,883 4,778 7,424  
Impact of adopting CECL     (2,871)    
Provision (reversal of provision) 5,761 (2,090) 9,902 290  
Initial allowance for credit losses - PCD Loans 0   0    
Charge-offs 0 (2,242) 0 (2,294)  
Recoveries 156 3,013 525 3,144  
Balance at end of period 12,334 8,564 12,334 8,564  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL 4,414 57 4,414 57 6
General ALLL   8,507   8,507  
Impaired loans   10,334   10,334  
Ending balance: loans collectively evaluated for impairment   743,722   743,722  
Loans held-in-portfolio 936,274 754,056 936,274 754,056 831,092
Mortgages          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 222,237 132,516 121,108 147,412  
Impact of adopting CECL     96,512    
Provision (reversal of provision) 237 6,782 16,930 12,241  
Initial allowance for credit losses - PCD Loans 4,823   5,819    
Charge-offs (5,229) (13,886) (22,968) (37,650)  
Recoveries 3,270 1,215 7,937 4,624  
Balance at end of period 225,338 126,627 225,338 126,627  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL 73,755 42,868 73,755 42,868 42,012
General ALLL   83,759   83,759  
Impaired loans   533,317   533,317  
Ending balance: loans collectively evaluated for impairment   6,635,302   6,635,302  
Loans held-in-portfolio 7,924,441 7,168,619 7,924,441 7,168,619 7,183,532
Legacy          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 2,052 774 630 969  
Impact of adopting CECL     382    
Provision (reversal of provision) (198) (280) 854 (1,467)  
Initial allowance for credit losses - PCD Loans 0   0    
Charge-offs (26) (2) (40) 142  
Recoveries 77 299 79 1,147  
Balance at end of period 1,905 791 1,905 791  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   0   0  
General ALLL   791   791  
Impaired loans   0   0  
Ending balance: loans collectively evaluated for impairment   23,192   23,192  
Loans held-in-portfolio 16,168 23,192 16,168 23,192 22,105
Commercial          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 314,956 225,529 147,052 239,115  
Impact of adopting CECL     91,496    
Provision (reversal of provision) 13,721 (20,543) 91,009 (8,726)  
Initial allowance for credit losses - PCD Loans 0   0    
Charge-offs (2,517) (21,331) (9,211) (56,012)  
Recoveries 4,116 7,066 9,930 16,344  
Balance at end of period 330,276 190,721 330,276 190,721  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL 17,403 30,130 17,403 30,130 16,443
General ALLL   160,591   160,591  
Impaired loans   409,221   409,221  
Ending balance: loans collectively evaluated for impairment   11,799,228   11,799,228  
Loans held-in-portfolio   12,208,449   12,208,449 12,312,751
Leasing          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 13,093 6,907 10,768 11,486  
Impact of adopting CECL     (713)    
Provision (reversal of provision) 1,746 3,739 11,481 2,276  
Initial allowance for credit losses - PCD Loans 0   0    
Charge-offs (957) (4,040) (8,681) (8,467)  
Recoveries 1,286 587 2,313 1,898  
Balance at end of period 15,168 7,193 15,168 7,193  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL 108 71 108 71 61
General ALLL   7,122   7,122  
Impaired loans   624   624  
Ending balance: loans collectively evaluated for impairment   1,021,860   1,021,860  
Loans held-in-portfolio 1,153,108 1,022,484 1,153,108 1,022,484 1,059,507
Consumer          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 359,679 168,057 193,372 162,942  
Impact of adopting CECL     130,301    
Provision (reversal of provision) (1,815) 48,931 141,375 113,941  
Initial allowance for credit losses - PCD Loans 0   0    
Charge-offs (29,660) (51,017) (155,457) (136,066)  
Recoveries 12,625 12,498 31,238 37,652  
Balance at end of period 340,829 178,469 340,829 178,469  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL 25,311 22,720 25,311 22,720 21,404
General ALLL   155,749   155,749  
Impaired loans   105,117   105,117  
Ending balance: loans collectively evaluated for impairment   5,726,058   5,726,058  
Loans held-in-portfolio   5,831,175   5,831,175 5,997,886
Puerto Rico          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 755,782 476,191 432,651 507,158  
Impact of adopting CECL     270,368    
Provision (reversal of provision) 7,682 34,479 181,109 94,908  
Initial allowance for credit losses - PCD Loans 4,823   5,819    
Charge-offs (34,041) (79,770) (181,214) (206,064)  
Recoveries 20,272 19,870 45,785 54,768  
Balance at end of period 754,518 450,770 754,518 450,770  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   91,750   91,750  
General ALLL   359,020   359,020  
Impaired loans   1,027,254   1,027,254  
Ending balance: loans collectively evaluated for impairment   18,905,328   18,905,328  
Loans held-in-portfolio 21,664,643 19,932,582 21,664,643 19,932,582 20,180,232
Puerto Rico | Construction          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 354 2,996 574 886  
Impact of adopting CECL     115    
Provision (reversal of provision) 4,358 (4,916) 3,809 (2,877)  
Initial allowance for credit losses - PCD Loans 0   0    
Charge-offs 0 (27) 0 (79)  
Recoveries 156 3,013 370 3,136  
Balance at end of period 4,868 1,066 4,868 1,066  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   57   57  
General ALLL   1,009   1,009  
Impaired loans   274   274  
Ending balance: loans collectively evaluated for impairment   123,798   123,798  
Loans held-in-portfolio 196,065 124,072 196,065 124,072 137,470
Puerto Rico | Mortgages          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 199,250 127,930 116,281 142,978  
Impact of adopting CECL     86,081    
Provision (reversal of provision) 1,549 6,494 10,533 11,342  
Initial allowance for credit losses - PCD Loans 4,823   5,819    
Charge-offs (5,217) (13,886) (22,940) (37,056)  
Recoveries 3,253 1,197 7,884 4,471  
Balance at end of period 203,658 121,735 203,658 121,735  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   40,483   40,483  
General ALLL   81,252   81,252  
Impaired loans   523,876   523,876  
Ending balance: loans collectively evaluated for impairment   5,711,700   5,711,700  
Loans held-in-portfolio 6,826,980 6,235,576 6,826,980 6,235,576 6,166,748
Puerto Rico | Commercial          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 214,927 190,227 131,063 207,214  
Impact of adopting CECL     62,393    
Provision (reversal of provision) 1,562 (18,036) 24,710 (18,245)  
Initial allowance for credit losses - PCD Loans 0   0    
Charge-offs (2,059) (15,419) (7,799) (40,275)  
Recoveries 4,018 4,787 8,081 12,865  
Balance at end of period 218,448 161,559 218,448 161,559  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   30,130   30,130  
General ALLL   131,429   131,429  
Impaired loans   407,124   407,124  
Ending balance: loans collectively evaluated for impairment   6,761,529   6,761,529  
Loans held-in-portfolio   7,168,653   7,168,653 7,261,130
Puerto Rico | Leasing          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 13,093 6,907 10,768 11,486  
Impact of adopting CECL     (713)    
Provision (reversal of provision) 1,746 3,739 11,481 2,276  
Initial allowance for credit losses - PCD Loans 0   0    
Charge-offs (957) (4,040) (8,681) (8,467)  
Recoveries 1,286 587 2,313 1,898  
Balance at end of period 15,168 7,193 15,168 7,193  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   71   71  
General ALLL   7,122   7,122  
Impaired loans   624   624  
Ending balance: loans collectively evaluated for impairment   1,021,860   1,021,860  
Loans held-in-portfolio 1,153,108 1,022,484 1,153,108 1,022,484 1,059,507
Puerto Rico | Consumer          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 328,158 148,131 173,965 144,594  
Impact of adopting CECL     122,492    
Provision (reversal of provision) (1,533) 47,198 130,576 102,412  
Initial allowance for credit losses - PCD Loans 0   0    
Charge-offs (25,808) (46,398) (141,794) (120,187)  
Recoveries 11,559 10,286 27,137 32,398  
Balance at end of period 312,376 159,217 312,376 159,217  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   21,009   21,009  
General ALLL   138,208   138,208  
Impaired loans   95,356   95,356  
Ending balance: loans collectively evaluated for impairment   5,286,441   5,286,441  
Loans held-in-portfolio   5,381,797   5,381,797 5,555,377
Popular U.S.          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 162,652 67,475 45,057 62,190  
Impact of adopting CECL     44,739    
Provision (reversal of provision) 11,770 2,060 90,442 23,647  
Charge-offs (4,348) (12,748) (15,143) (34,283)  
Recoveries 1,258 4,808 6,237 10,041  
Balance at end of period 171,332 61,595 171,332 61,595  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   4,096   4,096  
General ALLL   57,499   57,499  
Impaired loans   31,359   31,359  
Ending balance: loans collectively evaluated for impairment   7,044,034   7,044,034  
Loans held-in-portfolio 7,727,867 7,075,393 7,727,867 7,075,393 7,226,641
Popular U.S. | Construction          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 6,063 6,887 4,204 6,538  
Impact of adopting CECL     (2,986)    
Provision (reversal of provision) 1,403 2,826 6,093 3,167  
Charge-offs 0 (2,215) 0 (2,215)  
Recoveries 0 0 155 8  
Balance at end of period 7,466 7,498 7,466 7,498  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   0   0  
General ALLL   7,498   7,498  
Impaired loans   10,060   10,060  
Ending balance: loans collectively evaluated for impairment   619,924   619,924  
Loans held-in-portfolio 740,209 629,984 740,209 629,984 693,622
Popular U.S. | Mortgages          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 22,987 4,586 4,827 4,434  
Impact of adopting CECL     10,431    
Provision (reversal of provision) (1,312) 288 6,397 899  
Charge-offs (12) 0 (28) (594)  
Recoveries 17 18 53 153  
Balance at end of period 21,680 4,892 21,680 4,892  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   2,385   2,385  
General ALLL   2,507   2,507  
Impaired loans   9,441   9,441  
Ending balance: loans collectively evaluated for impairment   923,602   923,602  
Loans held-in-portfolio 1,097,461 933,043 1,097,461 933,043 1,016,784
Popular U.S. | Legacy          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 2,052 774 630 969  
Impact of adopting CECL     382    
Provision (reversal of provision) (198) (280) 854 (1,467)  
Charge-offs (26) (2) (40) 142  
Recoveries 77 299 79 1,147  
Balance at end of period 1,905 791 1,905 791  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   0   0  
General ALLL   791   791  
Impaired loans   0   0  
Ending balance: loans collectively evaluated for impairment   23,192   23,192  
Loans held-in-portfolio 16,168 23,192 16,168 23,192 22,105
Popular U.S. | Commercial          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 100,029 35,302 15,989 31,901  
Impact of adopting CECL     29,103    
Provision (reversal of provision) 12,159 (2,507) 66,299 9,519  
Charge-offs (458) (5,912) (1,412) (15,737)  
Recoveries 98 2,279 1,849 3,479  
Balance at end of period 111,828 29,162 111,828 29,162  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   0   0  
General ALLL   29,162   29,162  
Impaired loans   2,097   2,097  
Ending balance: loans collectively evaluated for impairment   5,037,699   5,037,699  
Loans held-in-portfolio   5,039,796   5,039,796 5,051,621
Popular U.S. | Consumer          
Financing Receivable, Allowance for Credit Losses          
Balance at beginning of period 31,521 19,926 19,407 18,348  
Impact of adopting CECL     7,809    
Provision (reversal of provision) (282) 1,733 10,799 11,529  
Charge-offs (3,852) (4,619) (13,663) (15,879)  
Recoveries 1,066 2,212 4,101 5,254  
Balance at end of period $ 28,453 19,252 $ 28,453 19,252  
Financing Receivable Allowance For Credit Loss Additional Information Abstract          
Specific ALLL   1,711   1,711  
General ALLL   17,541   17,541  
Impaired loans   9,761   9,761  
Ending balance: loans collectively evaluated for impairment   439,617   439,617  
Loans held-in-portfolio   $ 449,378   $ 449,378 $ 442,509