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Transfers of financial assets and servicing assets - Key economic assumptions used (Details) - Residential Mortgage
3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Assumption for Fair Value as of Balance Sheet Date of Assets or Liabilities that relate to Transferor's Continuing Involvement        
Prepayment speed 9.20% 7.50% 7.50% 6.90%
Weighted average life 8 years 1 month 6 days 9 years 3 months 18 days 9 years 9 years 7 months 6 days
Discount rate (annual rate) 10.70% 11.00% 10.80% 11.00%