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Allowance for loan losses - Disclosures related to loans individually evaluated for impairment (Details) - Non Covered Loans - USD ($)
$ in Thousands
Sep. 30, 2019
Dec. 31, 2018
Financing Receivable, Impaired    
Related Allowance $ 95,846 $ 119,670
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 770,410 795,308
Recorded investment - with No Allowance 288,203 249,787
Recorded Investment - Total 1,058,613 1,045,095
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 861,205 867,932
Unpaid principal balance - with No Allowance 397,506 377,884
Unpaid Principal Balance - Total 1,258,711 1,245,816
Commercial multi-family    
Financing Receivable, Impaired    
Related Allowance 249 4
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 2,249 932
Recorded investment - with No Allowance 2,097 0
Recorded Investment - Total 4,346 932
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 2,284 932
Unpaid principal balance - with No Allowance 2,539 0
Unpaid Principal Balance - Total 4,823 932
CRE non-owner occupied    
Financing Receivable, Impaired    
Related Allowance 14,012 27,494
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 76,055 85,583
Recorded investment - with No Allowance 110,859 96,005
Recorded Investment - Total 186,914 181,588
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 88,496 86,282
Unpaid principal balance - with No Allowance 121,418 138,378
Unpaid Principal Balance - Total 209,914 224,660
CRE owner occupied    
Financing Receivable, Impaired    
Related Allowance 5,607 7,857
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 111,600 113,592
Recorded investment - with No Allowance 27,573 26,474
Recorded Investment - Total 139,173 140,066
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 130,895 132,677
Unpaid principal balance - with No Allowance 59,748 60,485
Unpaid Principal Balance - Total 190,643 193,162
Commercial and industrial    
Financing Receivable, Impaired    
Related Allowance 10,262 16,835
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 50,024 65,208
Recorded investment - with No Allowance 28,764 10,724
Recorded Investment - Total 78,788 75,932
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 51,327 67,094
Unpaid principal balance - with No Allowance 51,037 20,968
Unpaid Principal Balance - Total 102,364 88,062
Construction    
Financing Receivable, Impaired    
Related Allowance 57 56
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 274 1,788
Recorded investment - with No Allowance 10,060 12,060
Recorded Investment - Total 10,334 13,848
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 274 1,788
Unpaid principal balance - with No Allowance 18,127 18,127
Unpaid Principal Balance - Total 18,401 19,915
Mortgages    
Financing Receivable, Impaired    
Related Allowance 42,868 41,211
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 426,626 416,004
Recorded investment - with No Allowance 106,691 102,884
Recorded Investment - Total 533,317 518,888
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 484,347 466,909
Unpaid principal balance - with No Allowance 142,394 138,211
Unpaid Principal Balance - Total 626,741 605,120
Leasing    
Financing Receivable, Impaired    
Related Allowance 71 320
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 624 1,099
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 624 1,099
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 624 1,099
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 624 1,099
Consumer | Credit cards    
Financing Receivable, Impaired    
Related Allowance 3,018 4,571
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 26,049 28,829
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 26,049 28,829
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 26,049 28,829
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 26,049 28,829
Consumer | Home equity lines of credit    
Financing Receivable, Impaired    
Related Allowance 1,708 1,558
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 7,575 6,236
Recorded investment - with No Allowance 2,085 1,498
Recorded Investment - Total 9,660 7,734
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 7,575 6,285
Unpaid principal balance - with No Allowance 2,169 1,572
Unpaid Principal Balance - Total 9,744 7,857
Consumer | Personal Loan    
Financing Receivable, Impaired    
Related Allowance 17,827 19,350
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 68,174 73,620
Recorded investment - with No Allowance 74 142
Recorded Investment - Total 68,248 73,762
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 68,174 73,620
Unpaid principal balance - with No Allowance 74 143
Unpaid Principal Balance - Total 68,248 73,763
Consumer | Auto Loan    
Financing Receivable, Impaired    
Related Allowance 62 228
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 333 1,161
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 333 1,161
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 333 1,161
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 333 1,161
Consumer | Other    
Financing Receivable, Impaired    
Related Allowance 105 186
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 827 1,256
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 827 1,256
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 827 1,256
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 827 1,256
PUERTO RICO    
Financing Receivable, Impaired    
Related Allowance 91,750 115,409
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 755,847 781,204
Recorded investment - with No Allowance 271,407 233,904
Recorded Investment - Total 1,027,254 1,015,108
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 846,290 852,117
Unpaid principal balance - with No Allowance 371,753 354,915
Unpaid Principal Balance - Total 1,218,043 1,207,032
PUERTO RICO | Commercial multi-family    
Financing Receivable, Impaired    
Related Allowance 249 4
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 2,249 932
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 2,249 932
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 2,284 932
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 2,284 932
PUERTO RICO | CRE non-owner occupied    
Financing Receivable, Impaired    
Related Allowance 14,012 27,494
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 76,055 85,583
Recorded investment - with No Allowance 110,859 96,005
Recorded Investment - Total 186,914 181,588
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 88,496 86,282
Unpaid principal balance - with No Allowance 121,418 138,378
Unpaid Principal Balance - Total 209,914 224,660
PUERTO RICO | CRE owner occupied    
Financing Receivable, Impaired    
Related Allowance 5,607 7,857
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 111,600 113,592
Recorded investment - with No Allowance 27,573 26,474
Recorded Investment - Total 139,173 140,066
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 130,895 132,677
Unpaid principal balance - with No Allowance 59,748 60,485
Unpaid Principal Balance - Total 190,643 193,162
PUERTO RICO | Commercial and industrial    
Financing Receivable, Impaired    
Related Allowance 10,262 16,835
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 50,024 65,208
Recorded investment - with No Allowance 28,764 10,724
Recorded Investment - Total 78,788 75,932
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 51,327 67,094
Unpaid principal balance - with No Allowance 51,037 20,968
Unpaid Principal Balance - Total 102,364 88,062
PUERTO RICO | Construction    
Financing Receivable, Impaired    
Related Allowance 57 56
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 274 1,788
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 274 1,788
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 274 1,788
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 274 1,788
PUERTO RICO | Mortgages    
Financing Receivable, Impaired    
Related Allowance 40,483 38,760
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 419,665 408,767
Recorded investment - with No Allowance 104,211 100,701
Recorded Investment - Total 523,876 509,468
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 477,034 458,010
Unpaid principal balance - with No Allowance 139,550 135,084
Unpaid Principal Balance - Total 616,584 593,094
PUERTO RICO | Leasing    
Financing Receivable, Impaired    
Related Allowance 71 320
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 624 1,099
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 624 1,099
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 624 1,099
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 624 1,099
PUERTO RICO | Consumer | Credit cards    
Financing Receivable, Impaired    
Related Allowance 3,018 4,571
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 26,049 28,829
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 26,049 28,829
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 26,049 28,829
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 26,049 28,829
PUERTO RICO | Consumer | Personal Loan    
Financing Receivable, Impaired    
Related Allowance 17,824 19,098
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 68,147 72,989
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 68,147 72,989
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 68,147 72,989
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 68,147 72,989
PUERTO RICO | Consumer | Auto Loan    
Financing Receivable, Impaired    
Related Allowance 62 228
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 333 1,161
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 333 1,161
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 333 1,161
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 333 1,161
PUERTO RICO | Consumer | Other    
Financing Receivable, Impaired    
Related Allowance 105 186
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 827 1,256
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 827 1,256
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 827 1,256
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 827 1,256
UNITED STATES    
Financing Receivable, Impaired    
Related Allowance 4,096 4,261
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 14,563 14,104
Recorded investment - with No Allowance 16,796 15,883
Recorded Investment - Total 31,359 29,987
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 14,915 15,815
Unpaid principal balance - with No Allowance 25,753 22,969
Unpaid Principal Balance - Total 40,668 38,784
UNITED STATES | Commercial multi-family    
Financing Receivable, Impaired    
Related Allowance 0  
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 0  
Recorded investment - with No Allowance 2,097  
Recorded Investment - Total 2,097  
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 0  
Unpaid principal balance - with No Allowance 2,539  
Unpaid Principal Balance - Total 2,539  
UNITED STATES | Construction    
Financing Receivable, Impaired    
Related Allowance 0 0
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 0 0
Recorded investment - with No Allowance 10,060 12,060
Recorded Investment - Total 10,060 12,060
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 0 0
Unpaid principal balance - with No Allowance 18,127 18,127
Unpaid Principal Balance - Total 18,127 18,127
UNITED STATES | Mortgages    
Financing Receivable, Impaired    
Related Allowance 2,385 2,451
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 6,961 7,237
Recorded investment - with No Allowance 2,480 2,183
Recorded Investment - Total 9,441 9,420
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 7,313 8,899
Unpaid principal balance - with No Allowance 2,844 3,127
Unpaid Principal Balance - Total 10,157 12,026
UNITED STATES | Consumer | Home equity lines of credit    
Financing Receivable, Impaired    
Related Allowance 1,708 1,558
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 7,575 6,236
Recorded investment - with No Allowance 2,085 1,498
Recorded Investment - Total 9,660 7,734
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 7,575 6,285
Unpaid principal balance - with No Allowance 2,169 1,572
Unpaid Principal Balance - Total 9,744 7,857
UNITED STATES | Consumer | Personal Loan    
Financing Receivable, Impaired    
Related Allowance 3 252
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 27 631
Recorded investment - with No Allowance 74 142
Recorded Investment - Total 101 773
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 27 631
Unpaid principal balance - with No Allowance 74 143
Unpaid Principal Balance - Total $ 101 $ 774