10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)

OF THE SECURITIES EXCHANGE ACT OF 1934

For the Quarterly Period Ended

March 31, 2021

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)

OF THE SECURITIES EXCHANGE ACT OF 1934

For the Transition Period From

(Not Applicable)

Commission File Number 001-36636

(Exact name of the registrant as specified in its charter)

Delaware	05-0412693
(State or Other Jurisdiction of Incorporation or Organization)	(I.R.S. Employer Identification Number)

One Citizens Plaza, Providence, RI 02903

(Address of principal executive offices, including zip code)

(401) 456-7000

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading symbol(s)	Name of each exchange on which registered
Common stock, $0.01 par value per share	CFG	New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 6.350% Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D	CFG PrD	New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E	CFG PrE	New York Stock Exchange

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months and (2) has been subject to such filing requirements for the past 90 days.

☑ Yes ☐ No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).

☑ Yes ☐ No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act:

Large accelerated filer	☑	Accelerated filer	☐
Non-accelerated filer	☐	Smaller reporting company	☐
		Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). ☐ Yes ☑ No

There were 425,930,159 shares of Registrant’s common stock ($0.01 par value) outstanding on April 23, 2021.

	Table of Contents
Glossary of Acronyms and Terms		3
Part I. Financial Information		5
Item 1. Financial Statements		44
Consolidated Balance Sheets as of March 31, 2021 (unaudited) and December 31, 2020 (unaudited)		45
Consolidated Statements of Operations (unaudited) for the Three Months Ended March 31, 2021 and 2020		46
Consolidated Statements of Comprehensive Income (unaudited) for the Three Months Ended March 31, 2021 and 2020		47
Consolidated Statements of Changes in Stockholders’ Equity (unaudited) for the Three Months Ended March 31, 2021 and 2020		48
Consolidated Statements of Cash Flows (unaudited) for the Three Months Ended March 31, 2021 and 2020		49
Notes to the Consolidated Financial Statements (unaudited)		50
Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations		5
Item 3. Quantitative and Qualitative Disclosures about Market Risk		78
Item 4. Controls and Procedures		78
Part II. Other Information		78
Item 1. Legal Proceedings		78
Item 1A. Risk Factors		78
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds		78
Item 6. Exhibits		78
Signature		80

Citizens Financial Group, Inc. | 2

GLOSSARY OF ACRONYMS AND TERMS

    The following is a list of common acronyms and terms we regularly use in our financial reporting:

2020 Form 10-K	Annual Report on Form 10-K for the year ended December 31, 2020
AACL	Adjusted Allowance for Credit Losses
ACL	Allowance for Credit Losses: Allowance for Loan and Lease Losses plus Allowance for Unfunded Lending Commitments
AFS	Available for Sale
ALLL	Allowance for Loan and Lease Losses
ALM	Asset and Liability Management
AOCI	Accumulated Other Comprehensive Income (Loss)
ARRC	Alternative Reference Rate Committee
ASU	Accounting Standards Update
ATM	Automated Teller Machine
Board or Board of Directors	The Board of Directors of Citizens Financial Group, Inc.
bps	Basis Points
Capital Plan Rule	Federal Reserve’s Regulation Y Capital Plan Rule
CARES Act	Coronavirus Aid, Relief, and Economic Security Act
CBNA	Citizens Bank, National Association
CCAR	Comprehensive Capital Analysis and Review
CCB	Capital Conservation Buffer
CCMI	Citizens Capital Markets, Inc.
CECL	Current Expected Credit Losses (ASU 2016-13, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments)
CET1	Common Equity Tier 1
CET1 capital ratio	Common Equity Tier 1 capital divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
Citizens, CFG, the Company, we, us, or our	Citizens Financial Group, Inc. and its Subsidiaries
CLTV	Combined Loan-to-Value
COVID-19 pandemic	Coronavirus Disease 2019 Pandemic
CRE	Commercial Real Estate
Dodd-Frank Act	The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010
EGRRCPA	Economic Growth, Regulatory Relief and Consumer Protection Act
Elevated cash	Cash above targeted operating levels
EPS	Earnings Per Share
Exchange Act	The Securities Exchange Act of 1934
Fannie Mae (FNMA)	Federal National Mortgage Association
FDIC	Federal Deposit Insurance Corporation
FHLB	Federal Home Loan Bank
FICO	Fair Isaac Corporation (credit rating)
FRB or Federal Reserve	Board of Governors of the Federal Reserve System and, as applicable, Federal Reserve Bank(s)
Freddie Mac (FHLMC)	Federal Home Loan Mortgage Corporation
FTE	Fully Taxable Equivalent
GAAP	Accounting Principles Generally Accepted in the United States of America
GDP	Gross Domestic Product
Ginnie Mae (GNMA)	Government National Mortgage Association
GSE	Government Sponsored Entity
HTM	Held To Maturity

Citizens Financial Group, Inc. | 3

Last-of-Layer	Last-of-layer is a fair value hedge of the interest rate risk of a portfolio of similar prepayable assets whereby the last dollar amount within the portfolio of assets is identified as the hedged item
LHFS	Loans Held for Sale
LIBOR	London Interbank Offered Rate
LIHTC	Low Income Housing Tax Credit
LTV	Loan to Value
MBS	Mortgage-Backed Securities
MD&A	Management’s Discussion and Analysis of Financial Condition and Results of Operations
Mid-Atlantic	District of Columbia, Delaware, Maryland, New Jersey, New York, Pennsylvania, Virginia, and West Virginia
Midwest	Illinois, Indiana, Michigan, and Ohio
Modified CECL Transition	The Day-1 CECL adoption entry booked to retained earnings plus 25% of subsequent CECL ACL reserve build
Modified AACL Transition	The Day-1 CECL adoption entry booked to ACL plus 25% of subsequent CECL ACL reserve build
MSRs	Mortgage Servicing Rights
NCOs	Net charge-offs
New England	Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont
NPLs	Nonaccrual loans and leases
OCC	Office of the Comptroller of the Currency
OCI	Other Comprehensive Income (Loss)
OTC	Over the Counter
Parent Company	Citizens Financial Group, Inc. (the Parent Company of Citizens Bank, National Association and other subsidiaries)
PPP	Paycheck Protection Program
ROTCE	Return on Average Tangible Common Equity
RPA	Risk Participation Agreement
RWA	Risk-Weighted Assets
SBA	United States Small Business Administration
SCB	Stress Capital Buffer
SEC	United States Securities and Exchange Commission
SOFR	Secured Overnight Financing Rate
SVaR	Stressed Value at Risk
Tailoring Rules	Rules establishing risk-based categories for determining prudential standards for large U.S. and foreign banking organizations, consistent with the Dodd-Frank Act, as amended by the Economic Growth, Regulatory Relief and Consumer Protection Act
TBAs	To-Be-Announced Mortgage Securities
TDR	Troubled Debt Restructuring
Tier 1 capital ratio	Tier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional tier 1 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
Tier 1 leverage ratio	Tier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional tier 1 capital, divided by quarterly adjusted average assets as defined under the U.S. Basel III Standardized approach
Total capital ratio	Total capital, which includes Common Equity Tier 1 capital, tier 1 capital and allowance for credit losses and qualifying subordinated debt that qualifies as tier 2 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
VaR	Value at Risk
VIE	Variable Interest Entities

Citizens Financial Group, Inc. | 4

PART I. FINANCIAL INFORMATION

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

	Page
Forward-Looking Statements	6
Introduction	7
Financial Performance	8
Selected Consolidated Financial Data	10
Results of Operations	12
Net Interest Income	12
Noninterest Income	14
Noninterest Expense	15
Provision for Credit Losses	16
Income Tax Expense	17
Business Operating Segments	17
Analysis of Financial Condition	18
Securities	19
Loans and Leases	20
Allowance for Credit Losses and Nonaccruing Loans and Leases	20
Deposits	25
Borrowed Funds	26
Capital and Regulatory Matters	26
Liquidity	30
Off-Balance Sheet Arrangements	33
Critical Accounting Estimates	33
Risk Governance	36
Market Risk	36
Non-GAAP Financial Measures and Reconciliations	41

Citizens Financial Group, Inc. | 5

FORWARD-LOOKING STATEMENTS

This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases and future dividends as well as the potential effects of the COVID-19 pandemic and associated lockdowns on our business, operations, financial performance and prospects, are forward-looking statements. Also, any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook,” “guidance” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could.”

Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation:

•Negative economic and political conditions that adversely affect the general economy, housing prices, the job market, consumer confidence and spending habits which may affect, among other things, the level of nonperforming assets, charge-offs and provision expense;

•The rate of growth in the economy and employment levels, as well as general business and economic conditions, and changes in the competitive environment;

•Our ability to implement our business strategy, including the cost savings and efficiency components, and achieve our financial performance goals;

•The COVID-19 pandemic and associated lockdowns and their effects on the economic and business environments in which we operate;

•Our ability to meet heightened supervisory requirements and expectations;

•Liabilities and business restrictions resulting from litigation and regulatory investigations;

•Our capital and liquidity requirements under regulatory capital standards and our ability to generate capital internally or raise capital on favorable terms;

•The effect of changes in interest rates on our net interest income, net interest margin and our mortgage originations, mortgage servicing rights and mortgages held for sale;

•Changes in interest rates and market liquidity, as well as the magnitude of such changes, which may reduce interest margins, impact funding sources and affect the ability to originate and distribute financial products in the primary and secondary markets;

•The effect of changes in the level of checking or savings account deposits on our funding costs and net interest margin;

•Financial services reform and other current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses;

•A failure in or breach of our operational or security systems or infrastructure, or those of our third party vendors or other service providers, including as a result of cyber-attacks; and

•Management’s ability to identify and manage these and other risks.

In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, risk-weighted assets, capital impacts of strategic initiatives, market conditions and regulatory and accounting considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares from or pay any dividends to holders of our common stock, or as to the amount of any such repurchases or dividends. Further, statements about the effects of the COVID-19 pandemic and associated lockdowns on our business, operations,

Citizens Financial Group, Inc. | 6

financial performance and prospects may constitute forward-looking statements and are subject to the risk that the actual impacts may differ, possibly materially, from what is reflected in those forward-looking statements due to factors and future developments that are uncertain, unpredictable and in many cases beyond our control, including the scope and duration of the pandemic, actions taken by governmental authorities in response to the pandemic, and the direct and indirect impact of the pandemic on our customers, third parties and us. In addition, statements about our net charge-off guidance constitute forward-looking statements and are subject to the risk that the actual charge-offs may differ, possibly materially, from what is reflected in those statements due to, among other potential factors, the impact of the COVID-19 pandemic and the effectiveness of stimulus and forbearance programs in response, changes in economic conditions, and idiosyncratic events affecting our commercial loans.

More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found in Part I, Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2020.

INTRODUCTION

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions with $187.2 billion in assets as of March 31, 2021. Our mission is to help customers, colleagues and communities each reach their potential by listening to them and understanding their needs in order to offer tailored advice, ideas and solutions. Headquartered in Providence, Rhode Island, we offer a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. In Consumer Banking, we provide an integrated experience that includes mobile and online banking, a 24/7 customer contact center as well as the convenience of approximately 2,900 ATMs and 1,000 branches in 11 states in the New England, Mid-Atlantic, and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, we offer corporate, institutional and not-for-profit clients a full range of wholesale banking products and services including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products, and asset finance. More information is available at www.citizensbank.com.

The following MD&A is intended to assist readers in their analysis of the accompanying unaudited interim Consolidated Financial Statements and supplemental financial information. It should be read in conjunction with the unaudited interim Consolidated Financial Statements and Notes to the unaudited interim Consolidated Financial Statements in Part I, Item 1, as well as other information contained in this document and our 2020 Form 10-K.

Non-GAAP Financial Measures

This document contains non-GAAP financial measures denoted as “Underlying”, “excluding elevated cash”, “excluding PPP loans”, as well as other results excluding the impact of certain items. Underlying results for any given reporting period exclude certain items that may occur in that period which management does not consider indicative of our on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results or results excluding the impact of certain items in any given reporting period reflect our on-going financial performance and increase comparability of period-to-period results, and accordingly, are useful to consider in addition to our GAAP financial results.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

Non-GAAP measures are denoted throughout our MD&A by the use of the term Underlying or identified as excluding the impact of certain items and where there is a reference to these metrics in that paragraph, all measures that follow that reference are on the same basis when applicable. For more information on the computation of non-GAAP financial measures, see “—Non-GAAP Financial Measures and Reconciliations.”

Citizens Financial Group, Inc. | 7

FINANCIAL PERFORMANCE

Quarter to Date and Period End Key Highlights

Net income of $611 million increased $577 million from the first quarter of 2020, with earnings per diluted common share of $1.37, up $1.34 from $0.03 per diluted common share in the first quarter of 2020. ROTCE of 17.2% increased from 0.4% in the first quarter of 2020. Improved results primarily reflect the impact of the COVID-19 pandemic and associated lockdowns in the first quarter of 2020, resulting in a significant ACL reserve build in the first quarter of 2020.

In the first quarter of 2021, results reflected $15 million of expenses, net of tax benefit, or $0.04 per diluted common share, from notable items, largely tied to TOP 6 transformational and revenue and efficiency initiatives. In the first quarter of 2020, there were $25 million of expenses, net of tax benefit, or $0.06 per diluted common share, from notable items, largely tied to TOP 6 transformational and revenue and efficiency initiatives.

Table 1: Notable Items
	Three Months Ended March 31,
	2021			2020
(in millions)	Noninterest expense	Income tax expense	Net Income	Noninterest expense	Income tax expense	Net Income
Reported results (GAAP)	$1,018	$170	$611	$1,012	$11	$34
Less notable items:
Total integration costs	—	—	—	4	(1)	(3)
Other notable items (1)	20	(5)	(15)	29	(7)	(22)
Total notable items	20	(5)	(15)	33	(8)	(25)
Underlying results* (non-GAAP)	$998	$175	$626	$979	$19	$59

(1) For the three months ended March 31, 2021 and 2020, Other notable items include noninterest expense of $20 million and $29 million, respectively, related to our TOP 6 transformational and revenue and efficiency initiatives.

•Net income available to common stockholders of $588 million increased $576 million, compared to $12 million in the first quarter of 2020.

◦On an Underlying basis, which excludes notable items, first quarter 2021 net income available to common stockholders of $603 million compared with $37 million in the first quarter of 2020.

◦On an Underlying basis, EPS of $1.41 per share compared to $0.09 in the first quarter of 2020.

•Total revenue of $1.7 billion was stable with the first quarter of 2020, driven by a 9% increase in noninterest income, partially offset by a 4% decrease in net interest income.

◦Net interest income of $1.1 billion decreased 4%, reflecting 9% growth in average interest-earning assets, including the addition of PPP loans, which was more than offset by lower net interest margin.

◦Net interest margin of 2.75% decreased 34 basis points from 3.09% in the first quarter of 2020, primarily reflecting the impact of a lower rate environment, lower interest-earning asset yields and elevated cash balances given strong deposit flows, partially offset by improved funding mix and deposit pricing.

–Net interest margin on a FTE basis of 2.76% decreased by 34 basis points, compared to 3.10% in the first quarter of 2020.

–Average loans and leases of $122.8 billion increased $1.8 billion, or 1%, from $121.1 billion in the first quarter of 2020, reflecting a $1.4 billion increase in commercial driven by PPP loans, partially offset by line of credit repayments and net payoffs, as well as a $425 million increase in retail driven by growth in education and residential mortgage, partially offset by decreases in home equity and other retail given run off of personal unsecured installment loans.

–Period-end loans declined $895 million, or 1%, from the fourth quarter of 2020, reflecting a 1% decline in both commercial and retail.

Citizens Financial Group, Inc. | 8

–Average deposits of $146.6 billion increased $20.0 billion, or 16%, from $126.6 billion in the first quarter of 2020, reflecting an increase in demand deposits, money market accounts, savings and checking with interest, partially offset by a decrease in term deposits.

–Period-end deposit growth of $4.2 billion, or 3%, from the fourth quarter of 2020, reflecting growth in money market accounts, demand deposits, and savings given strong deposit flows from consumer-oriented government stimulus, partially offset by a decline in term deposits and checking with interest.

◦Noninterest income of $542 million increased $45 million, or 9%, from the first quarter of 2020, driven by growth in mortgage banking fees, strong capital markets fees and record trust and investment services fees, partially offset by a decrease in service charges and fees, reflecting COVID-19 impacts on overdraft fees.

•Noninterest expense of $1.0 billion was stable compared to the first quarter of 2020.

◦On an Underlying basis, noninterest expense increased 2% from the first quarter of 2020, reflecting increases in outside services largely tied to growth initiatives, equipment and software driven by increased technology spend, and salaries and employee benefits as a result of higher revenue-based compensation, partially offset by a decrease in other operating expense driven by lower travel and advertising costs.

•The efficiency ratio of 61.4% compared to 61.1% for the first quarter of 2020, and ROTCE of 17.2% compared to 0.4%.

◦On an Underlying basis, the efficiency ratio of 60.2% compared to 59.1% for the first quarter of 2020, and ROTCE of 17.6% compared to 1.1%.

•Negative provision for credit losses of $140 million compares with a $600 million provision for the first quarter of 2020, reflecting strong credit performance across the consumer and commercial loan portfolios and improvement in the macroeconomic outlook.

•Tangible book value per common share of $32.79 increased 3% from the first quarter of 2020. Fully diluted average common shares outstanding decreased 1.5 million shares over the same period.

Citizens Financial Group, Inc. | 9

SELECTED CONSOLIDATED FINANCIAL DATA

The summary of the Consolidated Operating Data for the three months ended March 31, 2021 and 2020 and the summary Consolidated Balance Sheet data as of March 31, 2021 and December 31, 2020 are derived from our unaudited interim Consolidated Financial Statements, included in Part I, Item 1. Our historical results are not necessarily indicative of the results expected for any future period.

Table 2: Summary of Consolidated Operating Data
	Three Months Ended March 31,
(dollars in millions, except per share amounts)	2021		2020
OPERATING DATA:
Net interest income	$1,117		$1,160
Noninterest income	542		497
Total revenue	1,659		1,657
Provision for credit losses	(140)		600
Noninterest expense	1,018		1,012
Income before income tax expense	781		45
Income tax expense	170		11
Net income	$611		$34
Net income available to common stockholders	$588		$12
Net income per common share - basic	$1.38		$0.03
Net income per common share - diluted	$1.37		$0.03
OTHER OPERATING DATA:
Return on average common equity	11.57	%	0.24	%
Return on average tangible common equity	17.17		0.36
Return on average total assets	1.36		0.08
Return on average total tangible assets	1.41		0.09
Efficiency ratio	61.35		61.10
Operating leverage(1)	(0.41)		(3.71)
Net interest margin, FTE(2)	2.76		3.10
Effective income tax rate	21.76		24.13

(1) “Operating leverage” represents the period-over-period percent change in total revenue, less the period-over-period percent change in noninterest expense.

(2) Net interest margin is presented on a FTE basis using the federal statutory tax rate of 21%.

Citizens Financial Group, Inc. | 10

Table 3: Summary of Consolidated Balance Sheet data
(dollars in millions)	March 31, 2021		December 31, 2020
BALANCE SHEET DATA:
Total assets	$187,217		$183,349
Loans held for sale, at fair value	4,304		3,564
Other loans held for sale	75		439
Loans and leases	122,195		123,090
Allowance for loan and lease losses	(2,194)		(2,443)
Total securities	28,138		26,847
Goodwill	7,050		7,050
Total liabilities	164,564		160,676
Total deposits	151,349		147,164
Short-term borrowed funds	70		243
Long-term borrowed funds	8,316		8,346
Total stockholders’ equity	22,653		22,673
OTHER BALANCE SHEET DATA:
Asset Quality Ratios:
Allowance for loan and lease losses to loans and leases	1.80	%	1.98	%
Allowance for credit losses to loans and leases	1.94		2.17
Allowance for credit losses to loans and leases, excluding the impact of PPP loans(1)	2.03		2.24
Allowance for loan and lease losses to nonaccruing loans and leases	218		240
Allowance for credit losses to nonaccruing loans and leases	235		262
Nonaccruing loans and leases to loans and leases	0.82		0.83
Capital Ratios:
CET1 capital ratio	10.1	%	10.0	%
Tier 1 capital ratio	11.4		11.3
Total capital ratio	13.4		13.4
Tier 1 leverage ratio	9.5		9.4

(1) For more information on the computation of non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures” and “—Non-GAAP Financial Measures and Reconciliations.”

Citizens Financial Group, Inc. | 11

RESULTS OF OPERATIONS

Net Interest Income

Net interest income is our largest source of revenue and is the difference between the interest earned on interest-earning assets (generally loans, leases and investment securities) and the interest expense incurred in connection with interest-bearing liabilities (generally deposits and borrowed funds). The level of net interest income is primarily a function of the difference between the effective yield on our average interest-earning assets and the effective cost of our interest-bearing liabilities. These factors are influenced by the pricing and mix of interest-earning assets and interest-bearing liabilities which, in turn, are impacted by external factors such as local economic conditions, competition for loans and deposits, the monetary policy of the FRB and market interest rates. For further discussion, refer to “—Market Risk — Non-Trading Risk,” and “—Risk Governance” as described in our 2020 Form 10-K.

The following table presents a five quarter trend of our Net interest margin, FTE and Net interest income:

First quarter 2021 versus fourth quarter 2020: Net interest income of $1.1 billion was down 1% given the impact of lower day count, with broadly stable net interest margin and loans. Net interest margin on a FTE basis of 2.76% was up 1 basis point, reflecting improving funding mix and deposit pricing and a steepening yield curve, largely offset by lower earning-asset yields. Interest-bearing deposits costs of 0.20% decreased 7 basis points.

Citizens Financial Group, Inc. | 12

Table 4: Major Components of Net Interest Income
	Three Months Ended March 31,
	2021				2020				Change
(dollars in millions)	Average Balances	Income/ Expense	Yields/ Rates		Average Balances	Income/ Expense	Yields/ Rates		Average Balances	Yields/ Rates (bps)
Assets:
Interest-bearing cash and due from banks and deposits in banks	$10,861	$3	0.11	%	$1,859	$5	1.12	%	$9,002	(101) bps
Taxable investment securities	27,031	128	1.89		25,339	147	2.32		1,692	(43)
Non-taxable investment securities	3	—	2.60		4	—	2.60		(1)	—
Total investment securities	27,034	128	1.89		25,343	147	2.32		1,691	(43)
Commercial and industrial	44,287	347	3.12		43,152	417	3.82		1,135	(70)
Commercial real estate	14,675	94	2.57		13,876	139	3.96		799	(139)
Leases	1,915	13	2.69		2,482	18	2.83		(567)	(14)
Total commercial loans and leases	60,877	454	2.98		59,510	574	3.81		1,367	(83)
Residential mortgages	19,388	148	3.05		18,866	164	3.47		522	(42)
Home equity	12,001	95	3.20		13,042	152	4.69		(1,041)	(149)
Automobile	12,229	125	4.14		12,173	131	4.34		56	(20)
Education	12,436	134	4.38		10,610	149	5.64		1,826	(126)
Other retail	5,916	105	7.25		6,854	132	7.77		(938)	(52)
Total retail loans	61,970	607	3.96		61,545	728	4.75		425	(79)
Total loans and leases	122,847	1,061	3.47		121,055	1,302	4.29		1,792	(82)
Loans held for sale, at fair value	3,254	18	2.27		1,890	15	3.28		1,364	(101)
Other loans held for sale	385	6	6.30		799	9	4.31		(414)	199
Interest-earning assets	164,381	1,216	2.97		150,946	1,478	3.91		13,435	(94)
Allowance for loan and lease losses	(2,439)				(1,708)				(731)
Goodwill	7,050				7,046				4
Other noninterest-earning assets	13,577				10,893				2,684
Total assets	$182,569				$167,177				$15,392
Liabilities and Stockholders’ Equity:
Checking with interest	$26,116	$6	0.09	%	$24,612	$37	0.60	%	$1,504	(51)
Money market accounts	49,536	22	0.18		39,839	93	0.94		9,697	(76)
Regular savings	18,611	5	0.11		14,201	18	0.51		4,410	(40)
Term deposits	8,572	17	0.83		18,616	79	1.70		(10,044)	(87)
Total interest-bearing deposits	102,835	50	0.20		97,268	227	0.94		5,567	(74)
Short-term borrowed funds	150	—	0.46		644	1	0.76		(494)	(30)
Long-term borrowed funds	8,336	49	2.35		14,057	90	2.56		(5,721)	(21)
Total borrowed funds	8,486	49	2.32		14,701	91	2.48		(6,215)	(16)
Total interest-bearing liabilities	111,321	99	0.36		111,969	318	1.14		(648)	(78)
Demand deposits	43,814				29,362				14,452
Other liabilities	4,858				4,053				805
Total liabilities	159,993				145,384				14,609
Stockholders’ equity	22,576				21,793				783
Total liabilities and stockholders’ equity	$182,569				$167,177				$15,392
Interest rate spread			2.62	%			2.77	%		(15)
Net interest income and net interest margin		$1,117	2.75	%		$1,160	3.09	%		(34)
Net interest income and net interest margin, FTE(1)		$1,120	2.76	%		$1,164	3.10	%		(34)
Memo: Total deposits (interest-bearing and demand)	$146,649	$50	0.14	%	$126,630	$227	0.72	%	$20,019	(58) bps

(1) Net interest income and net interest margin is presented on a FTE basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial and industrial loans for the periods presented.

First quarter 2021 versus first quarter 2020: Net interest income of $1.1 billion decreased 4% from first quarter 2020, with 9% growth in interest-earning assets, including the addition of PPP loans, which was more than offset by lower net interest margin.

Net interest margin on a FTE basis of 2.76% decreased 34 basis points compared to 3.10% in the first quarter of 2020, primarily reflecting the impact of a lower rate environment, lower interest-earning asset yields, and elevated cash balances (16 basis points) given strong deposit flows, partially offset by improved funding mix and deposit pricing. Average interest-earning asset yields of 2.97% decreased 94 basis points from 3.91% in the first quarter of 2020, while average interest-bearing liability costs of 0.36% decreased 78 basis points from 1.14% in the first quarter of 2020.

Citizens Financial Group, Inc. | 13

Average interest-earning assets of $164.4 billion increased $13.4 billion, or 9%, from the first quarter of 2020, as increased liquidity allowed for a $6.2 billion, or 42%, decrease in borrowed funds, and drove a $9.0 billion increase in cash held in interest-bearing deposits, and a $1.7 billion, or 7%, increase in investments. Results also reflected a $2.7 billion, or 2%, increase in average loans and leases and LHFS with a $1.4 billion increase in average commercial loans and leases driven by $4.8 billion of PPP loans, largely offset by line of credit repayments and net payoffs. Furthermore, average retail loans increased $425 million, driven by growth in education and residential mortgage, partially offset by decreases in home equity and other retail given run off of personal unsecured installment loans.

Average deposits of $146.6 billion increased $20.0 billion, or 16%, from the first quarter of 2020, reflecting growth in demand deposits, money market accounts, savings and checking with interest, partially offset by a decline in term deposits. Average total borrowed funds of $8.5 billion decreased $6.2 billion from the first quarter of 2020, as strong customer deposit inflows allowed for significantly lower levels of FHLB advances. Results also reflect the paydown of senior debt and short-term borrowings. Total borrowed funds costs of $49 million decreased $42 million from the first quarter of 2020. The total borrowed funds cost of 2.32% decreased 16 basis points from 2.48% in the first quarter of 2020.

Noninterest Income

The following table presents a five quarter trend of our noninterest income:

First quarter 2021 versus fourth quarter 2020: Noninterest income of $542 million was down 6%, reflecting lower mortgage banking fees, capital markets fees, foreign exchange and interest rate products and service charges and fees. These decreases were partially offset by improved trust and investment services fees and net securities gains.

Table 5: Noninterest Income
	Three Months Ended March 31,
(in millions)	2021	2020	Change	Percent
Mortgage banking fees	$165	$159	$6	4	%
Service charges and fees	99	118	(19)	(16	%)
Capital markets fees	81	43	38	88
Card fees	55	56	(1)	(2)
Trust and investment services fees	58	53	5	9
Letter of credit and loan fees	38	34	4	12
Foreign exchange and interest rate products	28	24	4	17
Securities gains, net	3	—	3	100
Other income (1)	15	10	5	50
Noninterest income	$542	$497	$45	9	%

(1) Includes bank-owned life insurance income and other income for all periods presented.

First quarter 2021 versus first quarter 2020: Noninterest income increased $45 million, or 9%, from the first quarter of 2020. Results reflected strong capital markets fees, growth in mortgage banking fees, and

Citizens Financial Group, Inc. | 14

higher trust and investment services fees, offset by lower service charges and fees. Capital markets fees increased from the first quarter of 2020 driven by higher underwriting revenue and mergers and acquisitions advisory fees, as well as the impact of a mark-to-market loss on loan trading assets in the first quarter of 2020. Mortgage banking fees reflected higher production volumes and favorable MSR hedging results, partially offset by lower servicing income given higher amortization expense. Trust and investment services fees increased reflecting an increase in assets under management from strong net inflows and higher equity market levels. Service charges and fees decreased from the first quarter of 2020 as a result of COVID-19 impacts on overdraft fees.

Noninterest Expense

    The following table presents a five quarter trend of our noninterest expense:

First quarter 2021 versus fourth quarter 2020: Noninterest expense of $1.0 billion was broadly stable and included the impact of notable items. On an Underlying basis, noninterest expense of $998 million was up 3%, reflecting seasonally higher salaries and employee benefits. These increases were partially offset by lower other operating expense which reflected lower advertising costs.

Table 6: Noninterest Expense
	Three Months Ended March 31,
(in millions)	2021	2020	Change	Percent
Salaries and employee benefits	$548	$549	($1)	0	%
Equipment and software	152	133	19	14
Outside services	139	135	4	3
Occupancy	88	84	4	5
Other operating expense	91	111	(20)	(18)
Noninterest expense	$1,018	$1,012	$6	1	%

First quarter 2021 versus first quarter 2020: Noninterest expense increased $6 million, or 1%, from the first quarter of 2020, largely reflecting higher equipment and software driven by increased technology spend as well as higher outside services tied to growth initiatives. These results were partially offset by a decrease in other operating expense related mainly to lower travel and advertising costs. Underlying noninterest expense of $998 million increased $19 million, or 2%, as a result of the items stated above as well as higher salaries and employee benefits tied to higher revenue-based compensation.

Citizens Financial Group, Inc. | 15

Provision for Credit Losses

The following table presents a five quarter trend of our provision for credit losses, net charge-offs and net charge-off ratio:

The provision for credit losses is the result of a detailed analysis performed to estimate our ACL. The total provision for credit losses includes the provision for loan and lease losses and the provision for unfunded commitments. Refer to “—Analysis of Financial Condition — Allowance for Credit Losses and Nonaccruing Loans and Leases” for more information.

First quarter 2021 versus fourth quarter 2020: In the first quarter of 2021, strong credit performance across the retail and commercial loan portfolios and improvement in the macroeconomic outlook resulted in a negative provision for credit losses of $140 million. This compared to a provision of $124 million in the fourth quarter of 2020.

First quarter 2021 versus first quarter 2020: As described above, the negative provision for credit losses was $140 million in the first quarter of 2021. This compared to provision for credit losses of $600 million in the first quarter of 2020, which reflected the adverse impacts from the COVID-19 pandemic and associated lockdowns.

Citizens Financial Group, Inc. | 16

Income Tax Expense

The following table presents a five quarter trend of our income tax expense and effective income tax rate:

First quarter 2021 versus first quarter 2020: Income tax expense increased $159 million from the first quarter of 2020 due to increased taxable income. The effective income tax rate decreased to 21.8% from 24.1% in the first quarter of 2020. The first quarter 2020 rate was elevated due to the negative tax impact of stock-based compensation on lower pre-tax income.

Business Operating Segments

We have two business operating segments: Consumer Banking and Commercial Banking. Segment results are derived by specifically attributing managed assets, liabilities, capital and related revenues, provision for credit losses, which, at the segment level, is equal to net charge-offs, and other expenses. Non-segment operations are classified as Other, which includes corporate functions, the Treasury function, the securities portfolio, wholesale funding activities, intangible assets not directly allocated to a business operating segment, community development, non-core assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense. In addition, Other includes goodwill not directly allocated to a business operating segment and any associated goodwill impairment charges. For impairment testing purposes, we allocate all goodwill to our Consumer Banking and/or Commercial Banking reporting units. There have been no significant changes in our methodologies used to allocate items to our business operating segments as described in “—Results of Operations — Business Operating Segments” in our 2020 Form 10-K.

The following table presents certain financial data of our business operating segments. Total business operating segment financial results differ from total consolidated financial results. These differences are reflected in Other non-segment operations. See Note 16 in Item 1 for further information.

Citizens Financial Group, Inc. | 17

Table 7: Selected Financial Data for Business Operating Segments
	Consumer Banking		Commercial Banking
	Three Months Ended March 31,		Three Months Ended March 31,
(dollars in millions)	2021	2020	2021	2020
Net interest income	$863	$793	$421	$365
Noninterest income	351	357	170	125
Total revenue	1,214	1,150	591	490
Noninterest expense	750	738	227	221
Profit before credit losses	464	412	364	269
Net charge-offs	59	97	101	43
Income before income tax expense	405	315	263	226
Income tax expense	103	79	52	47
Net income	$302	$236	$211	$179
Average Balances:
Total assets	$75,283	$68,415	$57,738	$59,005
Total loans and leases(1)(2)	70,188	65,343	54,813	56,555
Deposits	97,180	85,228	43,974	33,545
Interest-earning assets	71,135	65,393	55,175	57,016

(1) Includes LHFS.

(2) The majority of PPP loans are reflected in Consumer Banking in accordance with how they are managed.

Consumer Banking

Net interest income of $863 million increased $70 million, or 9%, from the first quarter of 2020, driven by the benefit of loan and deposit growth, partially offset by lower deposit margins given lower rates. Average loans grew $4.8 billion led by education and residential mortgage, as well as the impact of the PPP loan program. Deposits grew $12 billion, or 14%, driven by government stimulus. Noninterest income decreased $6 million, or 2%, from the first quarter of 2020, driven by lower service charges and fees reflecting COVID-19 impacts on overdraft fees, partially offset by higher mortgage banking and trust and investment services fees which reflected an increase in assets under management from strong equity market levels and net inflows. Noninterest expense increased $12 million, or 2%, from the first quarter of 2020, reflecting higher salaries and employee benefits tied to higher revenue-based compensation, equipment and software, as a result of increased technology spend, and outside services, largely tied to growth initiatives, partially offset by lower other operating expense related to lower travel and advertising costs. Net charge-offs of $59 million decreased $38 million, or 39%, reflecting the impact of U.S. Government stimulus programs and forbearance.

Commercial Banking

Net interest income of $421 million increased $56 million, or 15%, from $365 million in the first quarter of 2020, primarily driven by higher loan and deposit volumes that were partially offset by improved funding mix and deposit pricing. Noninterest income of $170 million increased $45 million, or 36%, from $125 million in the first quarter of 2020, driven by strength in capital markets fees due to higher underwriting revenue and mergers and acquisition advisory fees, as well as the impact of a mark-to-market loss on loan trading assets in the first quarter of 2020. Noninterest expense of $227 million increased $6 million, or 3%, from $221 million in the first quarter of 2020, driven by higher salaries and employee benefits, and higher equipment and software due to increased technology spend. Net charge-offs of $101 million increased $58 million from the first quarter of 2020, driven by finance and insurance, including one large charge-off related to a financial sponsor, and commercial real estate as a result of COVID-19 impacts.

Citizens Financial Group, Inc. | 18

ANALYSIS OF FINANCIAL CONDITION

Securities

Table 8: Amortized Cost and Fair Value of AFS and HTM Securities
	March 31, 2021		December 31, 2020
(in millions)	Amortized Cost	Fair Value	Amortized Cost	Fair Value
U.S. Treasury and other	$11	$11	$11	$11
State and political subdivisions	3	3	3	3
Mortgage-backed securities, at fair value:
Federal agencies and U.S. government sponsored entities	23,966	24,113	21,954	22,506
Other/non-agency	324	340	396	422
Total mortgage-backed securities, at fair value	24,290	24,453	22,350	22,928
Total debt securities available for sale, at fair value	$24,304	$24,467	$22,364	$22,942
Mortgage-backed securities, at cost:
Federal agencies and U.S. government sponsored entities	$2,139	$2,223	$2,342	$2,464
Total mortgage-backed securities, at cost	2,139	2,223	2,342	2,464
Asset-backed securities, at cost	856	854	893	893
Total debt securities held to maturity	$2,995	$3,077	$3,235	$3,357
Total debt securities available for sale and held to maturity	$27,299	$27,544	$25,599	$26,299
Equity securities, at fair value	$73	$73	$66	$66
Equity securities, at cost	603	603	604	604

Our securities portfolio is managed to maintain prudent levels of liquidity, credit quality and market risk while achieving appropriate returns that align with our overall portfolio management strategy. The portfolio primarily includes high quality, highly liquid investments reflecting our ongoing commitment to maintain appropriate contingent liquidity levels and pledging capacity. U.S. government-guaranteed notes and GSE-issued mortgage-backed securities represent 96% of the fair value of our debt securities portfolio holdings. Holdings backed by mortgages dominate our portfolio and facilitate our ability to pledge those securities to the FHLB for collateral purposes. For further discussion of the liquidity coverage ratios, see “Regulation and Supervision — Liquidity Requirements” in our 2020 Form 10-K.

The fair value of the AFS debt securities portfolio of $24.5 billion at March 31, 2021 increased $1.5 billion from $22.9 billion at December 31, 2020, including $1.9 billion in new investments, offset by a $414 million reduction in unrealized gains driven by the steepening yield curve. The decline in the fair value of the HTM debt portfolio of $280 million was primarily attributable to portfolio run off. For further information, see Note 2.

As of March 31, 2021, the portfolio’s average effective duration was 4.1 years compared with 2.7 years as of December 31, 2020, as higher long-term rates drove a decrease in both actual and projected securities prepayment speeds. We manage our securities portfolio duration and convexity risk through asset selection and securities structure, and maintain duration levels within our risk appetite in the context of the broader interest rate risk framework and limits.

Citizens Financial Group, Inc. | 19

Loans and Leases    

Table 9: Composition of Loans and Leases, Excluding LHFS
(in millions)	March 31, 2021	December 31, 2020	Change	Percent
Commercial and industrial (1)	$44,058	$44,173	($115)	—	%
Commercial real estate	14,553	14,652	(99)	(1)
Leases	1,802	1,968	(166)	(8)
Total commercial	60,413	60,793	(380)	(1)
Residential mortgages	19,202	19,539	(337)	(2)
Home equity	11,854	12,149	(295)	(2)
Automobile	12,344	12,153	191	2
Education	12,691	12,308	383	3
Other retail	5,691	6,148	(457)	(7)
Total retail	61,782	62,297	(515)	(1)
Total loans and leases	$122,195	$123,090	($895)	(1	%)

(1) Includes PPP loans fully guaranteed by the SBA of $5.1 billion at March 31, 2021 and $4.2 billion at December 31, 2020.

Total loans and leases decreased $895 million, or 1%, from $123.1 billion as of December 31, 2020, reflecting a $380 million decrease in commercial and a $515 million decrease in retail.

Allowance for Credit Losses and Nonaccruing Loans and Leases

The ACL is created through charges to the provision for credit losses in order to provide appropriate reserves to absorb future estimated credit losses in accordance with GAAP. For further information on our processes to determine our ACL, see “—Critical Accounting Estimates — Allowance for Credit Losses.”

The ACL of $2.4 billion as of March 31, 2021 compared with the ACL of $2.7 billion as of December 31, 2020, reflecting a reserve release of $298 million. For further information, see Note 4.

Table 10: ACL and Related Coverage Ratios by Portfolio
	March 31, 2021				December 31, 2020
(in millions)	Loans and Leases	Allowance	Coverage		Loans and Leases	Allowance	Coverage
Allowance for Loan and Lease Losses
Commercial and industrial	$44,058	$742	1.68	%	$44,173	$821	1.86	%
Commercial real estate	14,553	353	2.43		14,652	360	2.46
Leases	1,802	51	2.82		1,968	52	2.67
Total commercial	60,413	1,146	1.90		60,793	1,233	2.03
Residential mortgages	19,202	125	0.65		19,539	141	0.72
Home equity	11,854	102	0.86		12,149	134	1.10
Automobile	12,344	175	1.41		12,153	200	1.65
Education	12,691	342	2.70		12,308	361	2.93
Other retail	5,691	304	5.34		6,148	374	6.07
Total retail loans	61,782	1,048	1.70		62,297	1,210	1.94
Total loans and leases	$122,195	$2,194	1.80	%	$123,090	$2,443	1.98	%
Allowance for Unfunded Lending Commitments(1)
Commercial		$165	2.17	%		$186	2.33	%
Retail		13	1.72			41	2.01
Total allowance for unfunded lending commitments		178				227
Allowance for credit losses(2)	$122,195	$2,372	1.94	%	$123,090	$2,670	2.17	%

(1) Commercial and Retail coverages ratios calculated for allowance for unfunded lending commitments include the allowance for loan and lease losses and allowance for unfunded lending commitments in the numerator and total loans and leases in the denominator.

(2) Excluding the impact of PPP loans, the ACL Coverage Ratio would have been 2.03% and 2.24% for March 31, 2021 and December 31, 2020, respectively. For more information on the computation of non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures” and “—Non-GAAP Financial Measures and Reconciliations.”

Citizens Financial Group, Inc. | 20

Table 11: Nonaccrual Loans and Leases
(dollars in millions)	March 31, 2021		December 31, 2020		Change		Percent
Commercial and industrial	$281		$280		$1		—	%
Commercial real estate	100		176		(76)		(43	%)
Leases	1		2		(1)		(50)
Total commercial loans and leases	382		458		(76)		(17)
Residential mortgages	237		167		70		42
Home equity	269		276		(7)		(3)
Automobile	70		72		(2)		(3)
Education	22		18		4		22
Other retail	28		28		—		—
Total retail loans	626		561		65		12
Nonaccrual loans and leases	$1,008		$1,019		($11)		(1	%)
Nonaccrual loans and leases to total loans and leases	0.82	%	0.83	%	(1	bp)
Allowance for loan and lease losses to nonaccruing loans and leases	218		240		(22	%)
Allowance for credit losses to nonaccruing loans and leases	235		262		(27	%)

NPLs of $1.0 billion as of March 31, 2021 decreased $11 million, or 1%, from December 31, 2020, reflecting a $76 million decrease in commercial and a $65 million increase in retail. The decrease in commercial NPLs was primarily driven by the resolution of one large CRE loan, partially offset by higher nonaccrual designation for mortgage loans after exiting forbearance.

Table 12: Net Charge-offs and Charge-Off Ratios
	Three Months Ended March 31,			Three Months Ended March 31,
(dollars in millions)	2021	2020	Change	2021		2020		Change
Commercial and industrial	$77	$44	$33	0.70	%	0.41	%	29	bps
Commercial real estate	26	—	26	0.73		—		73
Leases	1	—	1	0.26		0.07		19
Total commercial	104	44	60	0.69		0.30		39
Residential mortgages	(1)	—	(1)	(0.01)		0.01		(2)
Home equity	(7)	(3)	(4)	(0.25)		(0.10)		(15)
Automobile	11	27	(16)	0.35		0.88		(53)
Education	7	14	(7)	0.24		0.55		(31)
Other retail	44	55	(11)	3.00		3.21		(21)
Total retail loans	54	93	(39)	0.35		0.61		(26)
Total net charge-offs	$158	$137	$21	0.52	%	0.46	%	6	bps

First quarter of 2021 NCOs of $158 million increased $21 million, or 15%, from $137 million in the first quarter of 2020, driven by an increase in commercial of $60 million partially offset by a decrease in retail of $39 million. First quarter of 2021 annualized net charge-offs of 0.52% of average loans and leases were up 6 basis points from first quarter of 2020.

The increase in commercial NCOs in the first quarter of 2021 as compared to the first quarter of 2020 were primarily driven by a charge-off related to a financial sponsor, described below, as well as COVID-related charge-offs in CRE. Retail NCOs were down in the first quarter of 2021 as compared to the first quarter of 2020 primarily due to U.S. Government stimulus programs, as well as forbearance.

In the first quarter of 2021, we charged-off our full exposure of approximately $54 million associated with a private equity sponsor client. This impact has been incorporated into our most recent full-year 2021 net charge-off guidance of 35-45 basis points of average loans. We recently filed a lawsuit in Federal court against this sponsor client alleging breach of contract and fraud. The Company has completed a full portfolio review and believes this incident is an isolated matter.

We continue to assess the impact of the COVID-19 pandemic and associated lockdowns and have instituted a variety of measures to identify and monitor areas of potential risk, including direct outreach to commercial clients and close monitoring of retail credit metrics.

Citizens Financial Group, Inc. | 21

Commercial Loan Asset Quality

Our commercial loan and lease portfolio consists of traditional commercial and industrial loans, commercial leases and commercial real estate loans. The portfolio is predominantly focused on customers in our footprint and adjacent states in which we have a physical presence where our local delivery model provides for strong client connectivity. Additionally, we also do business in certain specialized industry sectors on a national basis.

As of March 31, 2021, commercial NPLs of $382 million decreased $76 million from $458 million as of December 31, 2020, representing 0.6% and 0.8% of the commercial loan and lease portfolio as of March 31, 2021 and December 31, 2020, respectively.

For commercial loans and leases, we utilize regulatory classification ratings to monitor credit quality. Loans with a “pass” rating are those that we believe will be fully repaid in accordance with the contractual loan terms. Commercial loans and leases that are “criticized” are those that have some weakness, or potential weakness, that indicate an increased probability of future loss. “Criticized” loans are grouped into three categories, “special mention,” “substandard” and “doubtful.” Special mention loans have potential weaknesses that, if left uncorrected, may result in deterioration of our credit position at some future date. Substandard loans are inadequately protected loans which have well-defined weaknesses that could hinder normal repayment or collection of the debt. Doubtful loans have the same weaknesses as substandard, with the added characteristics that the possibility of loss is high and collection of the full amount of the loan is improbable.

Table 13: Commercial Loans and Leases by Regulatory Classification
	March 31, 2021
		Criticized
(in millions)	Pass	Special Mention	Substandard	Doubtful	Total
Commercial and industrial(1)	$40,922	$1,282	$1,609	$245	$44,058
Commercial real estate	13,631	489	408	25	14,553
Leases	1,751	34	16	1	1,802
Total commercial	$56,304	$1,805	$2,033	$271	$60,413

	December 31, 2020
		Criticized
(in millions)	Pass	Special Mention	Substandard	Doubtful	Total
Commercial and industrial(1)	$40,878	$1,583	$1,464	$248	$44,173
Commercial real estate	13,356	804	416	76	14,652
Leases	1,922	33	12	1	1,968
Total commercial	$56,156	$2,420	$1,892	$325	$60,793

(1) Includes $5.1 billion and $4.2 billion of PPP loans designated as pass that are fully guaranteed by the SBA as of March 31, 2021 and December 31, 2020, respectively.

Total commercial criticized balances of $4.1 billion as of March 31, 2021 decreased $528 million compared with December 31, 2020. Commercial criticized as a percent of total commercial of 6.8% at March 31, 2021 decreased from 7.6% at December 31, 2020.

Commercial and industrial criticized balances of $3.1 billion, or 7.1% of the total commercial and industrial loan portfolio as of March 31, 2021, decreased from $3.3 billion, or 7.5%, as of December 31, 2020. The decrease was primarily driven by net repayments and charge-offs. Commercial and industrial criticized loans represented 76% of total criticized loans as of March 31, 2021 compared to 71% as of December 31, 2020.

Commercial real estate criticized balances of $922 million, or 6.3% of the commercial real estate portfolio, decreased from $1.3 billion, or 8.8%, as of December 31, 2020. The decrease was primarily driven by credit upgrades and net charge-offs. Commercial real estate accounted for 22% of total criticized loans as of March 31, 2021 compared to 28% as of December 31, 2020.

Citizens Financial Group, Inc. | 22

Table 14: Commercial Loans and Leases by Industry Sector
	March 31, 2021			December 31, 2020
(dollars in millions)	Balance	% of Total Loans		Balance	% of Total Loans
Finance and insurance	$6,297	5	%	$6,481	5	%
Health, pharma, and social assistance	3,147	3		3,243	3
Accommodation and food services	3,251	3		3,206	3
Professional, scientific, and technical services	2,753	2		2,804	2
Other manufacturing	2,366	2		2,403	2
Information	2,223	2		2,378	2
Retail trade	2,381	2		2,336	2
Energy and related	2,044	2		2,237	2
Wholesale trade	2,006	2		1,904	2
Metals and mining	1,533	1		1,646	1
Arts, entertainment, and recreation	1,250	1		1,382	1
Other services	1,368	1		1,370	1
Administrative and waste management services	1,241	1		1,320	1
Computer, electrical equipment, appliance, and component manufacturing	1,213	1		1,174	1
Transportation and warehousing	1,216	1		1,169	1
Consumer products manufacturing	1,131	1		1,112	1
Automotive	990	1		1,051	1
Educational services	803	1		844	1
Chemicals	771	—		736	—
Real estate and rental and leasing	744	—		732	—
All other (1)	182	—		490	—
Total commercial and industrial	38,910	32		40,018	32
Real estate and rental and leasing	13,116	11		13,169	11
Accommodation and food services	789	1		749	1
Finance and insurance	469	—		498	—
All other (1)	179	—		236	—
Total commercial real estate	14,553	12		14,652	12
Total leases	1,802	1		1,968	2
Total commercial (2)	$55,265	45	%	$56,638	46	%

(1) Deferred fees and costs are reported in All other.

(2) Excludes PPP loans of $5.1 billion and $4.2 billion as of March 31, 2021 and December 31, 2020, respectively.

Retail Loan Asset Quality

For retail loans, we utilize credit scores provided by FICO which are generally refreshed on a quarterly basis and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO credit scores are considered the strongest indicator of credit losses over the contractual life of the loan as the scores are based on current and historical national industry-wide consumer level credit performance data, and assist management in predicting the borrower’s future payment performance. The largest portion of the retail portfolio is represented by borrowers located in the New England, Mid-Atlantic and Midwest regions, although we have continued to lend selectively in areas outside the footprint primarily in the auto, education and point-of-sale financing.

Citizens Financial Group, Inc. | 23

Table 15: Aging of Retail Loans as a Percentage of Loan Class
	March 31, 2021								December 31, 2020
	Days Past Due								Days Past Due
	Current-29		30-59		60-89		90 or More		Current-29		30-59		60-89		90 or More
Residential mortgages	98.69	%	0.29	%	0.06	%	0.96	%	98.73	%	0.30	%	0.11	%	0.86	%
Home equity	97.85		0.39		0.16		1.60		97.53		0.50		0.23		1.74
Automobile	98.64		0.95		0.33		0.08		97.93		1.40		0.53		0.14
Education	99.58		0.23		0.10		0.09		99.56		0.27		0.11		0.06
Other retail	98.44		0.54		0.42		0.60		98.36		0.62		0.47		0.55
Total retail	98.68	%	0.45	%	0.17	%	0.70	%	98.47	%	0.58	%	0.25	%	0.70	%

For more information on the aging of accruing and nonaccruing retail loans, see Note 4.

Table 16: Retail Asset Quality Metrics
	March 31, 2021		December 31, 2020
Average refreshed FICO for total portfolio	769		771
CLTV ratio for secured real estate(1)	58	%	60	%
Nonaccruing retail loans to total retail	1.01		0.90

(1) The real estate secured portfolio CLTV is calculated as the mortgage and second lien loan balance divided by the most recently available value of the property.

	Three Months Ended March 31,
(dollars in millions)	2021		2020		Change		Percent
Net charge-offs	$54		$93		($39)		(42	%)
Annualized net charge-off rate	0.35	%	0.61	%	(26)	bps

Retail asset quality continues to reflect a stronger economic outlook. The net charge-off rate of 0.35% for the quarter ended March 31, 2021 reflected a decrease of 26 basis points from the quarter ended March 31, 2020, driven by the forbearance and stimulus activity stemming from the COVID-19 pandemic and associated lockdowns.

Troubled Debt Restructurings

In the first quarter of 2020, we adopted the CARES Act and interagency guidance issued by the bank regulatory agencies which provide that COVID-19-related modifications to retail and commercial loans that met certain eligibility criteria are exempt from classification as a TDR. Payment deferrals and forbearance plans entered into as a result of the COVID-19 pandemic were generally not considered TDRs.

As of March 31, 2021, $714 million of retail loans were classified as TDRs, compared with $718 million as of December 31, 2020. As of March 31, 2021, $188 million of retail TDRs were in nonaccrual status with 33% of those current on payments compared to $171 million in nonaccrual status with 38% of those current on payments at December 31, 2020. TDRs that are current on payments generally return to accrual status once repayment capacity and appropriate payment history has been established. TDRs are individually evaluated to estimate ACL, and loans, once classified as TDRs, remain classified as TDRs until paid off, sold, or refinanced at market terms. For additional information regarding TDRs, see Note 5 in our 2020 Form 10-K.

Citizens Financial Group, Inc. | 24

Table 17: Accruing and Nonaccruing Retail Troubled Debt Restructurings
	March 31, 2021
		As a % of Accruing Retail TDRs
(dollars in millions)	Accruing	30-89 Days Past Due		90+ Days Past Due		Nonaccruing	Total
Residential mortgages	$174	2.0	%	2.6	%	$46	$220
Home equity	213	0.9		—		85	298
Automobile	3	0.1		—		43	46
Education	112	0.6		0.3		12	124
Other retail	24	0.3		—		2	26
Total	$526	3.9	%	2.9	%	$188	$714

	December 31, 2020
		As a % of Accruing Retail TDRs
(dollars in millions)	Accruing	30-89 Days Past Due		90+ Days Past Due		Nonaccruing	Total
Residential mortgages	$172	2.7	%	2.6	%	$43	$215
Home equity	221	1.3		—		83	304
Automobile	13	0.5		—		33	46
Education	116	0.6		0.3		10	126
Other retail	25	0.3		—		2	27
Total	$547	5.4	%	2.9	%	$171	$718

Deposits

Table 18: Composition of Deposits
(in millions)	March 31, 2021	December 31, 2020	Change	Percent
Demand	$46,067	$43,831	$2,236	5	%
Checking with interest	26,883	27,204	(321)	(1)
Regular savings	19,634	18,044	1,590	9
Money market accounts	51,074	48,569	2,505	5
Term deposits	7,691	9,516	(1,825)	(19)
Total deposits	$151,349	$147,164	$4,185	3	%

Total deposits as of March 31, 2021 increased $4.2 billion, or 3%, to $151.3 billion, from $147.2 billion as of December 31, 2020, reflecting strong deposit flows from consumer-oriented government stimulus. Citizens Access®, our digital platform, ended the quarter with $5.3 billion of deposits, down from $5.9 billion as of December 31, 2020, primarily due to rate reduction strategies that resulted in a decrease in term deposits.

Citizens Financial Group, Inc. | 25

Borrowed Funds

Total borrowed funds as of March 31, 2021 decreased $203 million from December 31, 2020, driven by a $173 million and $30 million decrease in short-term and long-term borrowed funds, respectively.

    Long-term borrowed funds

Table 19: Summary of Long-Term Borrowed Funds
(in millions)	March 31, 2021	December 31, 2020
Parent Company:
2.375% fixed-rate senior unsecured debt, due July 2021	$350	$350
4.150% fixed-rate subordinated debt, due September 2022 (1)	168	182
3.750% fixed-rate subordinated debt, due July 2024 (1)	90	159
4.023% fixed-rate subordinated debt, due October 2024 (1)	17	25
4.350% fixed-rate subordinated debt, due August 2025 (1)	133	193
4.300% fixed-rate subordinated debt, due December 2025 (1)	336	450
2.850% fixed-rate senior unsecured notes, due July 2026	497	497
2.500% fixed-rate senior unsecured notes, due February 2030	297	297
3.250% fixed-rate senior unsecured notes, due April 2030	745	745
3.750% fixed-rate reset subordinated debt, due February 2031 (1)	69	—
4.300% fixed-rate reset subordinated debt, due February 2031 (1)	135	—
4.350% fixed-rate reset subordinated debt, due February 2031 (1)	60	—
2.638% fixed-rate subordinated debt, due September 2032	545	543
CBNA’s Global Note Program:
2.550% senior unsecured notes, due May 2021	1,000	1,003
3.250% senior unsecured notes, due February 2022	712	716
0.918% floating-rate senior unsecured notes, due February 2022 (2)	300	299
1.000% floating-rate senior unsecured notes, due May 2022 (2)	250	250
2.650% senior unsecured notes, due May 2022	508	510
3.700% senior unsecured notes, due March 2023	523	527
1.143% floating-rate senior unsecured notes, due March 2023 (2)	250	249
2.250% senior unsecured notes, due April 2025	746	746
3.750% senior unsecured notes, due February 2026	536	551
Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 0.920% weighted average rate, due through 2038	19	19
Other	30	35
Total long-term borrowed funds	$8,316	$8,346

(1) The March 31, 2021 balances reflect the results of the February 2021 subordinated debt private exchange offers. See “Capital and Regulatory Matters-Regulatory Capital Ratios and Capital Composition” for additional information.

(2) Rate disclosed reflects the floating rate as of March 31, 2021 or final floating rate, as applicable.    

The Parent Company’s long-term borrowed funds as of March 31, 2021 and December 31, 2020 included principal balances of $3.5 billion and unamortized deferred issuance costs and/or discounts of $87 million and $90 million, respectively. CBNA and other subsidiaries’ long-term borrowed funds as of March 31, 2021 and December 31, 2020 included principal balances of $4.8 billion with unamortized deferred issuance costs and/or discounts of $10 million and $11 million, respectively, and hedging basis adjustments of $85 million and $112 million, respectively. See Note 8 for further information about our hedging of certain long-term borrowed funds. For information regarding our liquidity and available borrowing capacity, see “—Liquidity” and Note 7.

CAPITAL AND REGULATORY MATTERS

As a bank holding company and a financial holding company, we are subject to regulation and supervision by the FRB. Our banking subsidiary, CBNA, is a national banking association whose primary federal regulator is the OCC. Our regulation and supervision continues to evolve as the legal and regulatory frameworks governing our operations continue to change. For more information, see “Regulation and Supervision” in our 2020 Form 10-K.

Citizens Financial Group, Inc. | 26

Tailoring of Prudential Requirements

Under the FRB’s Tailoring Rules, Category IV firms, such as us, are subject to biennial supervisory stress testing and are exempt from company-run stress testing and related disclosure requirements. The FRB supervises Category IV firms on an ongoing basis, including evaluation of the capital adequacy and capital planning processes during off-cycle years. We are also required to develop, maintain and submit an annual capital plan for review and approval by our board of directors (or one of its committees), as well as FR Y-14 reporting requirements. On April 2, 2021, we submitted our 2021 Capital Plan to the FRB under the FRB’s 2021 CCAR process. For more information, see the “Tailoring of Prudential Requirements” section in item 1 of our 2020 Form 10-K.

Under the stress capital buffer (“SCB”) framework, the FRB will not object to capital plans on quantitative grounds and each firm is required to maintain capital ratios above the sum of its minimum requirements and the SCB requirements to avoid restrictions on capital distributions and discretionary bonus payments. For Category IV firms, like us, the FRB has stated that the SCB will be re-calibrated with each biennial supervisory stress test and updated annually to reflect our planned common stock dividends. On October 1, 2020, our SCB of 3.4% became effective and applies to our capital actions through September 30, 2021.

On February 3, 2021, the FRB adopted a final rule to tailor the requirements of its Capital Plan Rule, specifically modifying capital planning, regulatory reporting and stress capital buffer requirements to be consistent with the Tailoring Rules framework. Under the final rule, effective April 5, 2021, Category IV firms, like us, have the ability to elect to participate in the supervisory stress test and receive an updated SCB requirement in a year in which they are not subject to the supervisory stress test. We did not elect to participate in the 2021 supervisory stress test and therefore our SCB is expected to remain at 3.4% for 2021. 

In light of the heightened uncertainty related to the COVID-19 pandemic and associated lockdowns, the FRB took certain actions to preserve capital at banks. Among those actions, the FRB imposed certain limitations on firms for the third and fourth quarters of 2020, including mandatory suspension of share repurchases and limiting common stock dividends to existing rates and the average quarterly net income over the prior four quarters. The FRB modified its limitations on capital distributions for the first and second quarters of 2021 such that firms that participate in CCAR, like us, may resume share repurchases provided that the aggregate of share repurchases and common stock dividends for the applicable quarter did not exceed average quarterly net income for the trailing four quarters. In January 2021, our board of directors authorized us to repurchase up to $750 million of our common stock beginning in the first quarter of 2021. Our 2020 Capital Plan includes maintaining quarterly common dividends of $0.39 per common share through the SCB window period ending third quarter 2021. In March 2021, the FRB announced that the current capital distribution limitations will end on June 30, 2021 for firms, like us, that are on a two-year cycle and not subject to supervisory stress testing this year. The timing and amount of future dividends and share repurchases will depend on various factors, including our capital position, financial performance, risk-weighted assets, capital impacts of strategic initiatives, market conditions and regulatory considerations. All future capital distributions are subject to consideration and approval by the board of directors prior to execution.

Regulations relating to capital planning, regulatory reporting, and SCB requirements applicable to firms like us are subject to ongoing rulemaking and potential further guidance and interpretation by the applicable federal regulators. We will continue to evaluate the impact of these and any other prudential regulatory changes, including their potential resultant changes in our regulatory and compliance costs and expenses.

For more information, see “Regulation and Supervision” and “—Capital and Regulatory Matters” in our 2020 Form 10-K.

Capital Framework

Under the current U.S. Basel III capital framework, we and our banking subsidiary, CBNA, must meet the following specific minimum requirements: CET1 capital ratio of 4.5%, tier 1 capital ratio of 6.0%, total capital ratio of 8.0%, and tier 1 leverage ratio of 4.0%. As a bank holding company, our SCB of 3.4% is imposed on top of the three minimum risk-based capital ratios listed above and a CCB of 2.5% is imposed on top of the three minimum risk-based capital ratios listed above for our banking subsidiary.

Under the U.S. Basel III rules, the CET1 deduction threshold for MSRs, certain deferred tax assets and significant investments in the capital of unconsolidated institutions is 25%. As of March 31, 2021, we did not meet the threshold for these additional capital deductions. MSRs or deferred tax assets not deducted from CET1 capital

Citizens Financial Group, Inc. | 27

are assigned a 250% risk weight and significant investments in the capital of unconsolidated financial institutions not deducted from CET1 capital are assigned an exposure category risk weight.

In reaction to the COVID-19 pandemic, the FRB and the other federal banking regulators adopted a final rule relative to regulatory capital treatment of ACL under CECL. This rule allowed electing banking organizations to delay the estimated impact of CECL on regulatory capital for a two-year period ending January 1, 2022, followed by a three-year transition period ending January 1, 2025 to phase-in the aggregate amount of the capital benefit provided during the initial two-year delay. As of March 31, 2021, $493 million of the capital benefit has been accumulated for application to the three-year transition period.

For additional discussion of the U.S. Basel III capital framework and its related application, see “Regulation and Supervision” in our 2020 Form 10-K. The table below presents our actual regulatory capital ratios under the U.S. Basel III Standardized rules:

Table 20: Regulatory Capital Ratios Under the U.S. Basel III Standardized Rules
	March 31, 2021			December 31, 2020			Required Minimum plus Required CCB for Non-Leverage Ratios(1)
(in millions, except ratio data)	Amount	Ratio		Amount	Ratio
CET1 capital	$14,867	10.1	%	$14,607	10.0	%	7.9	%
Tier 1 capital	16,832	11.4		16,572	11.3		9.4
Total capital	19,879	13.4		19,602	13.4		11.4
Tier 1 leverage	16,832	9.5		16,572	9.4		4.0
Risk-weighted assets	147,817			146,781
Quarterly adjusted average assets	176,890			175,370

(1) Required “Minimum Capital ratios” are: CET1 capital of 4.5%; Tier 1 capital of 6.0%; Total capital of 8.0%; and Tier 1 leverage of 4.0%. “Minimum Capital ratios” also include a SCB of 3.4%; N/A to Tier 1 leverage.

At March 31, 2021, our CET1 capital, tier 1 capital and total capital ratios were 10.1%, 11.4% and 13.4%, respectively, as compared with 10.0%, 11.3%, and 13.4%, respectively, as of December 31, 2020. The CET1 capital ratio increased as net income for the three months ended March 31, 2021 was partially offset by $1.0 billion of risk-weighted asset (“RWA”) growth, the impact of the capital actions described in “—Capital Transactions” below and a decrease in the modified CECL transitional amount. The tier 1 capital ratio increased due to the changes in the CET1 capital ratio described above. The total capital ratio was constant as the changes in the CET1 capital ratio described above combined with the subordinated debt exchange offer in the first quarter of 2021, as described in the “Regulatory Capital Ratios and Capital Composition” section below, were partially offset by the reduction in the net AACL impact. At March 31, 2021, our CET1 capital, tier 1 capital and total capital ratios were approximately 220 basis points, 200 basis points and 200 basis points, respectively, above their regulatory minimums plus our SCB. All ratios remained well above the U.S. Basel III minimums.

Regulatory Capital Ratios and Capital Composition

CET1 capital under U.S. Basel III Standardized rules totaled $14.9 billion at March 31, 2021, an increase of $260 million from $14.6 billion at December 31, 2020, largely driven by net income for the three months ended March 31, 2021 partially offset by dividends, common share repurchases and a decrease in the modified CECL transitional amount. Tier 1 capital at March 31, 2021 totaled $16.8 billion, reflecting a $260 million increase from $16.6 billion at December 31, 2020, driven by the changes in CET1 capital. Total capital of $19.9 billion at March 31, 2021, increased $277 million from December 31, 2020, driven by the changes in CET1 capital and a decrease in non-qualifying subordinated debt partially offset by the reduction in the net AACL impact.

RWA totaled $147.8 billion at March 31, 2021, based on U.S. Basel III Standardized rules, up $1.0 billion from December 31, 2020. This increase in RWA was driven by higher MSRs, agency securities, commercial commitments, bank-owned life insurance, education loans and unsettled trades. These RWA increases were partially offset by lower commercial loans and derivative valuations.

As of March 31, 2021, the tier 1 leverage ratio was 9.5%, up from 9.4% at December 31, 2020, driven by higher tier 1 capital, partially offset by the $1.5 billion increase in quarterly adjusted average assets.

Citizens Financial Group, Inc. | 28

Table 21: Capital Composition Under the U.S. Basel III Capital Framework
(in millions)	March 31, 2021	December 31, 2020
Total common shareholders' equity	$20,688	$20,708
Exclusions:
Modified CECL transitional amount	493	568
Net unrealized (gains)/losses recorded in accumulated other comprehensive income (loss), net of tax:
Debt and equity securities	(71)	(380)
Derivatives	57	11
Unamortized net periodic benefit costs	425	429
Deductions:
Goodwill	(7,050)	(7,050)
Deferred tax liability associated with goodwill	380	379
Other intangible assets	(55)	(58)
Total common equity tier 1	14,867	14,607
Qualifying preferred stock	1,965	1,965
Total tier 1 capital	16,832	16,572
Qualifying subordinated debt(1)	1,282	1,204
Allowance for credit losses	2,372	2,670
Exclusions from tier 2 capital:
Modified AACL transitional amount	(607)	(682)
Excess allowance for credit losses(2)	—	(162)
Adjusted allowance for credit losses	1,765	1,826
Total capital	$19,879	$19,602

(1) As of March 31, 2021 and December 31, 2020, the amount of non-qualifying subordinated debt excluded from regulatory capital was $271 million and $348 million, respectively.

(2) Excess allowance represents the amount excluded from tier 2 capital that is in excess of 1.25% of risk weighted assets, excluding market risk.

On February 11, 2021, we completed $265 million in private exchange offers for five series of outstanding subordinated notes. Exchange offer participants received newly-issued fixed-rate reset subordinated notes due 2031 which are redeemable by us five years prior to their maturity. These subordinated debt exchange offers will benefit our tier 2 and total capital going forward by increasing the amount of subordinated debt eligible for inclusion in tier 2 capital without increasing the aggregate principal amount of subordinated debt outstanding. See Note 7 for more details on our outstanding subordinated debt.

Capital Adequacy Process

Our assessment of capital adequacy begins with our risk appetite and risk management framework. This framework provides for the identification, measurement and management of material risks. There have been no significant changes to our capital adequacy risk appetite and risk management framework as described in “—Capital and Regulatory Matters” in our 2020 Form 10-K.

Capital Transactions

We completed the following capital actions during the quarterly period ended March 31, 2021:

•Completed $265 million of subordinated debt private exchange offers in February 2021;

•Declared and paid a quarterly common stock dividend of $0.39 per share for first quarter of 2021, aggregating to $167 million;

•Declared a quarterly dividend of $10.49 per share on the 5.500% fixed-to-floating rate non-cumulative perpetual Series A Preferred Stock, aggregating to $3 million;

•Declared a quarterly dividend of $15.94 per share on the 6.375% fixed-to-floating rate non-cumulative perpetual Series C Preferred Stock, aggregating to $5 million;

•Declared a quarterly dividend of $15.88 per share on the 6.350% fixed-to-floating rate non-cumulative perpetual Series D Preferred Stock, aggregating to $5 million;

•Declared a quarterly dividend of $12.50 per share on the 5.000% fixed-rate non-cumulative perpetual Series E Preferred Stock, aggregating to $5 million;

Citizens Financial Group, Inc. | 29

•Declared a quarterly dividend of $14.13 per share on the 5.650% fixed-rate non-cumulative perpetual Series F Preferred Stock, aggregating to $5 million; and

•Repurchased $95 million of our outstanding common stock at a weighted-average price per share of $42.32.

Banking Subsidiary’s Capital

Table 22: CBNA's Capital Ratios Under the U.S. Basel III Standardized Rules
	March 31, 2021			December 31, 2020
(dollars in millions, except ratio data)	Amount	Ratio		Amount	Ratio
CET1 capital	$16,265	11.0	%	$16,032	10.9	%
Tier 1 capital	16,265	11.0		16,032	10.9
Total capital	19,155	13.0		18,980	13.0
Tier 1 leverage	16,265	9.2		16,032	9.2
Risk-weighted assets	147,394			146,558
Quarterly adjusted average assets	176,427			174,954

CBNA’s CET1 and tier 1 capital totaled $16.3 billion at March 31, 2021, up $233 million from $16.0 billion at December 31, 2020. This increase was primarily driven by net income for the three months ended March 31, 2021, partially offset by dividends paid to the Parent Company and a decrease in the modified CECL transitional amount. Total capital was $19.2 billion at March 31, 2021, an increase of $175 million from $19.0 billion at December 31, 2020, driven by the change in CET1 capital partially offset by the reduction in the net AACL impact.

CBNA’s RWA totaled $147.4 billion at March 31, 2021, up $836 million from December 31, 2020, driven by higher MSRs, agency securities, commercial commitments, bank-owned life insurance, education loans and unsettled trades. These RWA increases were partially offset by lower commercial loans and derivative valuations.

As of March 31, 2021, CBNA’s tier 1 leverage ratio of 9.2% slightly increased as the increase in tier 1 capital was mostly offset by the $1.5 billion increase in quarterly adjusted average assets.

LIQUIDITY

Liquidity is defined as our ability to meet our cash-flow and collateral obligations in a timely manner, at a reasonable cost. An institution must maintain operating liquidity to meet its expected daily and forecasted cash-flow requirements, as well as contingent liquidity to meet unexpected (stress scenario) funding requirements. As noted earlier, reflecting the importance of meeting all unexpected and stress-scenario funding requirements, we identify and manage contingent liquidity (consisting of cash balances at the FRB, unencumbered high-quality and liquid securities, and unused FHLB borrowing capacity). Separately, we also identify and manage asset liquidity as a subset of contingent liquidity (consisting of cash balances at the FRB and unencumbered high-quality securities). We consider the effective and prudent management of liquidity fundamental to our health and strength. We manage liquidity at the consolidated enterprise level and at each material legal entity, including at the Parent Company and CBNA level.

Parent Company Liquidity

Our Parent Company’s primary sources of cash are dividends and interest received from CBNA as a result of investing in bank equity and subordinated debt and externally issued preferred stock as well as senior and subordinated debt. Uses of cash include the routine cash flow requirements as a bank holding company, including periodic share repurchases and payments of dividends, interest and expenses; the needs of subsidiaries, including CBNA, for additional equity and, as required, its need for debt financing; and the support for extraordinary funding requirements when necessary. To the extent the Parent Company has relied on wholesale borrowings, uses also include payments of related principal and interest.

During the three months ended March 31, 2021 and 2020, the Parent Company declared dividends on common stock of $167 million and $168 million, respectively, and declared dividends on preferred stock of $23 million and $22 million, respectively.

Our Parent Company’s cash and cash equivalents represent a source of liquidity that can be used to meet various needs and totaled $2.7 billion as of March 31, 2021 and December 31, 2020. The Parent Company’s

Citizens Financial Group, Inc. | 30

double-leverage ratio (the combined equity investment in Parent Company subsidiaries divided by Parent Company equity) is a measure of reliance on equity cash flows from subsidiaries to fund Parent Company obligations. At March 31, 2021, the Parent Company’s double-leverage ratio was 98.2%.

CBNA Liquidity

In the ordinary course of business, the liquidity of CBNA is managed by matching sources and uses of cash. The primary sources of bank liquidity include deposits from our consumer and commercial customers; payments of principal and interest on loans and debt securities; and wholesale borrowings, as needed, and as described under “—Liquidity Risk Management and Governance.” The primary uses of bank liquidity include withdrawals and maturities of deposits; payment of interest on deposits; funding of loans and related commitments; and funding of securities purchases. To the extent that CBNA has relied on wholesale borrowings, uses also include payments of related principal and interest. For further information on CBNA’s outstanding debt, see Note 7.

As CBNA’s primary business involves taking deposits and making loans, a key role of liquidity management is to ensure that customers have timely access to funds from deposits and for loans. Liquidity management also involves maintaining sufficient liquidity to repay wholesale borrowings, pay operating expenses and support extraordinary funding requirements when necessary.

Liquidity Risk

We define liquidity risk as the risk that an entity will be unable to meet its payment obligations in a timely manner, at a reasonable cost. Liquidity risk can arise due to contingent liquidity risk and/or funding liquidity risk.

Contingent liquidity risk is the risk that market conditions may reduce an entity’s ability to liquidate, pledge and/or finance certain assets and thereby substantially reduce the liquidity value of such assets. Drivers of contingent liquidity risk include general market disruptions as well as specific issues regarding the credit quality and/or valuation of a security or loan, issuer or borrower and/or asset class.

Funding liquidity risk is the risk that market conditions and/or entity-specific events may reduce an entity’s ability to raise funds from depositors and/or wholesale market counterparties. Drivers of funding liquidity risk may be idiosyncratic or systemic, reflecting impediments to operations and/or damaged market confidence.

Factors Affecting Liquidity

Given the composition of assets and borrowing sources, contingent liquidity risk at CBNA would be materially affected by events such as deterioration of financing markets for high-quality securities (e.g., mortgage-backed securities and other instruments issued by the GNMA, FNMA and the FHLMC), by any inability of the FHLBs to provide collateralized advances and/or by a refusal of the FRB to act as a lender of last resort in systemic stress.

Similarly, given the structure of its balance sheet, the funding liquidity risk of CBNA would be materially affected by an adverse idiosyncratic event (e.g., a major loss, causing a perceived or actual deterioration in its financial condition), an adverse systemic event (e.g., default or bankruptcy of a significant capital markets participant), or a combination of both. Consequently, and despite ongoing exposure to a variety of idiosyncratic and systemic events, we view our contingent liquidity risk and our funding liquidity risk to be relatively modest.

Citizens Financial Group, Inc. | 31

An additional variable affecting our access to unsecured wholesale market funds and to large denomination (i.e., uninsured) customer deposits is the credit ratings assigned by such agencies as Moody’s, Standard and Poor’s, and Fitch.

Table 23: Credit Ratings
	March 31, 2021
	Moody’s	Standard and Poor’s	Fitch
Citizens Financial Group, Inc.:
Long-term issuer	NR	BBB+	BBB+
Short-term issuer	NR	A-2	F1
Subordinated debt	NR	BBB	BBB
Preferred Stock	NR	BB+	BB
Citizens Bank, National Association:
Long-term issuer	Baa1	A-	BBB+
Short-term issuer	NR	A-2	F1
Long-term deposits	A1	NR	A-
Short-term deposits	P-1	NR	F1
NR = Not rated

Changes in our public credit ratings could affect both the cost and availability of our wholesale funding. As a result, and in order to maintain a conservative funding profile, CBNA continues to minimize reliance on unsecured wholesale funding. At March 31, 2021, our wholesale funding consisted primarily of term debt issued by the Parent Company and CBNA.

Existing and evolving regulatory liquidity requirements represent another key driver of systemic liquidity conditions and liquidity management practices. The FRB, the OCC, and the FDIC regularly evaluate our liquidity as part of the overall supervisory process. In addition, we are subject to existing and evolving regulatory liquidity requirements, some of which are subject to further rulemaking, guidance and interpretation by the applicable federal regulators. For further discussion, see “Regulation and Supervision — Tailoring of Prudential Requirements” and “—Liquidity Requirements” in our 2020 Form 10-K.

Liquidity Risk Management and Governance

Liquidity risk is measured and managed by the Funding and Liquidity unit within our Treasury unit in accordance with policy guidelines promulgated by our Board and the Asset Liability Committee. In managing liquidity risk, the Funding and Liquidity unit delivers regular and comprehensive reporting, including current levels versus threshold limits for a broad set of liquidity metrics and early warning indicators, explanatory commentary relating to emerging risk trends and, as appropriate, recommended remedial strategies.

Our Funding and Liquidity unit’s primary goal is to deliver and otherwise maintain prudent levels of operating liquidity (to support expected and projected funding requirements), and contingent liquidity (to support unexpected funding requirements resulting from idiosyncratic, systemic, and combination stress events, and regulatory liquidity requirements) in a timely manner from stable and cost-efficient funding sources.

We seek to accomplish this goal by funding loans with stable deposits; by prudently controlling dependence on wholesale funding, particularly short-term unsecured funding; and by maintaining ample available liquidity, including a contingent liquidity buffer of unencumbered high-quality loans and securities. As of March 31, 2021:

•Core deposits continued to be our primary source of funding and our consolidated period end loan-to-deposits ratio, which excludes LHFS, was 80.7%;

•Our cash position, which is defined as cash balance held at the FRB, totaled $13.5 billion;

•Our total available liquidity, comprised of contingent liquidity and available discount window capacity, was approximately $80.1 billion;

•Contingent liquidity was $50.2 billion, consisting of unencumbered high-quality liquid securities of $22.6 billion, unused FHLB capacity of $14.1 billion, and our cash position of $13.5 billion. Asset liquidity, a component of contingent liquidity, was $36.1 billion, consisting of our cash position of $13.5 billion and unencumbered high-quality liquid securities of $22.6 billion;

Citizens Financial Group, Inc. | 32

•Available discount window capacity, defined as available total borrowing capacity from the FRB based on identified collateral, is secured by non-mortgage commercial and retail loans and totaled $29.9 billion. Use of this borrowing capacity would be considered only during exigent circumstances; and

•For a summary of our sources and uses of cash by type of activity for the three months ended March 31, 2021 and 2020, see the Consolidated Statements of Cash Flows.

The Funding and Liquidity unit monitors a variety of liquidity and funding metrics and early warning indicators and metrics, including specific risk thresholds limits. These monitoring tools are broadly classified as follows:

•Current liquidity sources and capacities, including cash at the FRBs, free and liquid securities and available and secured FHLB borrowing capacity;

•Liquidity stress sources, including idiosyncratic, systemic and combined stresses, in addition to evolving regulatory requirements; and

•Current and prospective exposures, including secured and unsecured wholesale funding and spot and cumulative cash-flow gaps across a variety of horizons.

Further, certain of these metrics are monitored individually for CBNA and for our consolidated enterprise on a daily basis, including cash position, unencumbered securities, asset liquidity, and available FHLB borrowing capacity. In order to identify emerging trends and risks and inform funding decisions, specific metrics are also forecasted over a one-year horizon.

OFF-BALANCE SHEET ARRANGEMENTS

The following table presents our outstanding off-balance sheet arrangements. For further information, see Note 11.

Table 24: Outstanding Off-Balance Sheet Arrangements
(in millions)	March 31, 2021	December 31, 2020	Change	Percent
Commitments to extend credit	$76,200	$74,160	$2,040	3	%
Letters of credit	2,077	2,239	(162)	(7)
Risk participation agreements	71	98	(27)	(28)
Loans sold with recourse	58	54	4	7
Marketing rights	29	29	—	—
Total	$78,435	$76,580	$1,855	2	%

CRITICAL ACCOUNTING ESTIMATES

Our unaudited interim Consolidated Financial Statements, which are included in this Report, are prepared in accordance with GAAP. The preparation of financial statements in conformity with GAAP requires us to establish accounting policies and make estimates that affect amounts reported in our audited Consolidated Financial Statements.

An accounting estimate requires assumptions and judgments about uncertain matters that could have a material effect on our unaudited interim Consolidated Financial Statements. Estimates are made using facts and circumstances known at a point in time. Changes in those facts and circumstances could produce results substantially different from those estimates. Our most significant accounting policies and estimates and their related application are discussed below. For additional information regarding fair value measurements, see “—Critical Accounting Estimates” in our 2020 Form 10-K.

Allowance for Credit Losses

We reserve for expected credit losses on our loan and lease portfolio through the ALLL and for expected credit losses in our unfunded lending commitments through other liabilities. Collectively, the ALLL and allowance for expected credit losses in unfunded lending commitments are referred to as the ACL.

Changes in the ACL are reflected in net income through provision for credit losses. Changes in the credit risk profile of our loans and leases result in changes in provision expense with a resulting change, net of charge-offs and recoveries, in the ACL balance.

Citizens Financial Group, Inc. | 33

The ACL is often the most critical of all the accounting estimates for banking institutions like us. The ACL is maintained at a level we believe to be appropriate to absorb expected lifetime credit losses over the contractual life of the loan and lease portfolios and on the unfunded lending commitments. Our determination of the ACL is based on periodic evaluation of the loan and lease portfolios and unfunded lending commitments that are not unconditionally cancellable considering a number of relevant underlying factors, including key assumptions and evaluation of quantitative and qualitative information.

Key assumptions used in our ACL measurement process include the use of a two-year reasonable and supportable economic forecast period followed by a one-year period during which the expected credit losses revert to long-term historical macroeconomic inputs.

The evaluation of quantitative and qualitative information is performed through assessments of groups of assets that share similar risk characteristics and certain individual loans and leases that do not share similar risk characteristics with the collective group. Loans are grouped generally by product type (e.g., commercial and industrial, commercial real estate, residential mortgage, etc.), and significant loan portfolios are assessed for credit losses using econometric models. The evaluation process is inherently imprecise and subjective as it requires significant management judgment based on underlying factors that are susceptible to change, sometimes materially and rapidly.

The quantitative evaluation of the adequacy of the ACL utilizes a single economic forecast as its foundation, and is primarily based on econometric models that use known or estimated data as of the balance sheet date and forecasted data over the reasonable and supportable period. Known and estimated data include current probability of default, loss given default and exposure at default (for commercial), timing and amount of expected draws (for unfunded lending commitments), FICO, LTV, term and time on books (for retail loans), mix and level of loan balances, delinquency levels, assigned risk ratings, previous loss experience, current business conditions, amounts and timing of expected future cash flows, and factors particular to a specific commercial credit such as competition, business and management performance. Forward-looking economic assumptions include real gross domestic product, unemployment rate, interest rate curve, and changes in collateral values. This data is aggregated to estimate expected credit losses over the contractual life of the loans and leases, adjusted for expected prepayments. In highly volatile economic environments historical information, such as commercial customer financial statements or consumer credit ratings, may not be as important to estimating future expected losses as forecasted inputs to the models.

The ACL may also be affected materially by a variety of qualitative factors that we consider to reflect our current judgment of various events and risks that are not measured in our statistical procedures including uncertainty related to the economic forecasts used in the modeled credit loss estimates, loan growth, back testing results, credit underwriting policy exceptions, regulatory and audit findings, and peer comparisons. The qualitative allowance is further informed for certain industry sectors and certain loan classes by alternative scenarios to support the period-end ACL balance. We recognize that this approach may not be suitable in certain economic environments and differing analysis may be requested at management’s discretion. Due in part to its subjectivity, the qualitative evaluation may be materially impacted during periods of economic uncertainty and late breaking events could lead to revision of reserves to reflect management’s best estimate of expected credit losses.

The measurement process results in specific or pooled allowances for loans, leases and unfunded lending commitments, and qualitative allowances that are judgmentally determined and applied across the portfolio.

There are certain loan portfolios that may not need an econometric model to enable us to calculate management’s best estimate of the expected credit losses. Less data intensive, non-modeled approaches to estimating losses are considered more efficient and practical for portfolios that have lower levels of outstanding balances (e.g., runoff or closed portfolios, and new products or products that are not significant to our overall credit risk exposure).

The ACL decreased from $2.7 billion at December 31, 2020 to $2.4 billion at March 31, 2021, reflecting a reserve release of $298 million.

To determine the ACL as of March, 31, 2021, we utilized an economic forecast that generally reflects real GDP growth of approximately 3.2% over 2021, returning to fourth quarter 2019 real GDP levels by the last quarter of 2021. The forecast also projects the unemployment rate to be in the range of 6.3% to 7.0% throughout 2021. Overall, this forecast reflects an improved macroeconomic outlook as compared to December 31, 2020. In addition to judgment applied at the commercial portfolio as a whole, we continued to apply management

Citizens Financial Group, Inc. | 34

judgment to adjust the modeled reserves in the commercial industry sectors most impacted by the COVID-19 pandemic and associated lockdowns, including CRE retail and hospitality and casual dining.

Our determination of the ACL is sensitive to changes in forecasted macroeconomic conditions during the reasonable and supportable period. To illustrate, we applied a more pessimistic scenario than that described above which assumes that challenges in wide-spread distribution and acceptance of vaccines cause COVID-19 related hospitalization and fatality rates to be higher than base case. The decline in consumer spending from associated reductions in travel and an increase in state and local government restrictions cause real GDP to drop and unemployment to rise beyond our current forecast. This pessimistic scenario reflects real GDP growth of approximately 2.5% and unemployment in the range of 8% to 8.5% over 2021. Excluding consideration of qualitative adjustments, this scenario would result in a quantitative lifetime loss estimate of approximately 1.2x our period end ACL, or an increase of approximately $350 million.

Because several quantitative and qualitative factors are considered in determining the ACL, this sensitivity analysis does not necessarily reflect the nature and extent of future changes in the ACL or even what the ACL would be under these economic circumstances. The sensitivity is intended to provide insights into the impact of adverse changes in the macroeconomic environment and the corresponding impact to modeled loss estimates. The hypothetical determination does not incorporate the impact of management judgment or other qualitative factors that could be applied in the actual estimation of the ACL, and does not imply any expectation of future deterioration in our loss rates.

To provide additional context regarding sensitivity to more pessimistic scenarios, our ACL balance of $2.4 billion represents 28% of the $8.6 billion of nine-quarter losses projected in the Federal Reserve run of the December 2020 Supervisory Severely Adverse scenario (the “Supervisory Severely Adverse scenario”), which forecasted more protracted unemployment and GDP declines compared with our ACL calculation. Our ACL calculation also included the impacts of government stimulus.

Comparatively, our ACL represents 47% of the $5.1 billion of projected losses in the Company run results of the Supervisory Severely Adverse scenario. Losses projected under the Company run Supervisory Severely Adverse scenario are lower than the Federal Reserve run results due to methodology and modeling differences. As an example, the Federal Reserve’s models did not recognize contractual loss sharing arrangements in the merchant loan portfolio. In addition, both the Company run and Federal Reserve run results include incremental losses associated with loan originations assumed post-June 30, 2020. In contrast, our March 31, 2021 ACL balance considers only existing loans and lines of credit as of the reporting date.

While the recovery path is clearer than it was at the end of the fourth quarter 2020, significant future uncertainty still exists, including progress in the rollout, acceptance, and effectiveness of COVID-19-related vaccines. It remains difficult to estimate how changes in economic forecasts might affect our ACL because such forecasts consider a wide variety of variables and inputs, and changes in the variables and inputs may not occur at the same time or in the same direction, and such changes may have differing impacts by product types. Further, the variables and inputs may be idiosyncratically affected by existing or future monetary and fiscal stimulus programs and forbearance and other customer accommodation efforts. Nevertheless, changes in one or multiple of the key variables may have a material impact to our estimation of expected credit losses.

We continue to monitor the impact of COVID-19, vaccination efforts, and related policy measures on the economy and the resulting potentially material effects on the ACL.

For additional information regarding the ALLL and allowance for unfunded lending commitments, see Note 1 and Note 4.

Citizens Financial Group, Inc. | 35

RISK GOVERNANCE

We are committed to maintaining a strong, integrated, and proactive approach to the management of all risks to which we are exposed in pursuit of our business objectives. A key aspect of our Board’s responsibility as the main decision making body is setting our risk appetite to ensure that the levels of risk that we are willing to accept in the attainment of our strategic business and financial objectives are clearly understood.

To enable our Board to carry out its objectives, it has delegated authority for risk management activities, as well as governance and oversight of those activities, to a number of Board and executive management level risk committees. The Executive Risk Committee (“ERC”), chaired by the Chief Risk Officer, is responsible for oversight of risk across the enterprise and actively considers our inherent material risks, analyzes our overall risk profile and seeks confirmation that the risks are being appropriately identified, assessed and mitigated. Reporting to the ERC are the following additional committees covering specific areas of risk: Compliance and Operational Risk Committee, Model Risk Committee, Credit Policy Committee, Asset Liability Committee, Business Initiatives Review Committee, and the Conduct and Ethics Committee.

There have been no significant changes in our risk governance practices, risk framework, risk appetite, or credit risk as described in “—Risk Governance” in our 2020 Form 10-K.

MARKET RISK

Market risk refers to potential losses arising from changes in interest rates, foreign exchange rates, equity prices, commodity prices and/or other relevant market rates or prices. Modest market risk arises from trading activities that serve customer needs, including hedging of interest rate and foreign exchange risk. As described below, more material market risk arises from our non-trading banking activities, such as loan origination and deposit-gathering. We have established enterprise-wide policies and methodologies to identify, measure, monitor and report market risk. We actively manage market risk for both non-trading and trading activities.

Non-Trading Risk

We are exposed to market risk as a result of non-trading banking activities. This market risk is substantially composed of interest rate risk, as we have no commodity risk and de minimis direct currency and equity risk. We also have market risk related to capital markets loan originations, as well as the valuation of our MSRs. There have been no significant changes in our sources of interest rate risk, interest rate risk practices, risk framework, metrics or assumptions as described in “—Market Risk — Non-Trading Risk” in our 2020 Form 10-K.

The table below reports net interest income exposures against a variety of interest rate scenarios. Our policies involve measuring exposures as a percentage change in net interest income over the next year due to either instantaneous or gradual parallel changes in rates relative to the market implied forward yield curve. As the following table illustrates, our balance sheet is asset sensitive; net interest income would benefit from an increase in interest rates, while exposure to a decline in interest rates is within limit. While an instantaneous and severe shift in interest rates is included in this analysis, we believe that any actual shift in interest rates would likely be more gradual and therefore have a more modest impact.

The table below presents the sensitivity of net interest income to various parallel yield curve shifts from the market implied forward yield curve:

Table 25: Sensitivity of Net Interest Income
	Estimated % Change in Net Interest Income over 12 Months
Basis points	March 31, 2021		December 31, 2020
Instantaneous Change in Interest Rates
200	17.6	%	21.2	%
100	9.1		11.2
-25	(2.3)		(2.7)
Gradual Change in Interest Rates
200	8.5		10.8
100	4.3		5.5
-25	(1.3)		(1.5)

Citizens Financial Group, Inc. | 36

We continue to manage asset sensitivity within the scope of our policy and changing market conditions. Asset sensitivity against a 200 basis point gradual increase in rates decreased to 8.5% at March 31, 2021 from 10.8% at December 31, 2020, driven by the purchase of $7.0 billion of receive-fixed/pay-variable interest rate swaps and forecasted changes in balance sheet activity. Current levels of asset sensitivity are elevated relative to our core sensitivity profile due to meaningful increases in cash and deposit balances as a result of monetary and fiscal stimulus programs. In light of the yield curve steepening experienced in first quarter 2021, asset sensitivity has been reduced as we continue to balance near term net interest income considerations with the potential future benefit of rising short-term rates. Changes in interest rates can affect the risk positions, which impact the repricing sensitivity or beta of the deposit base as well as the cash flows on assets that allow for early payoff without a penalty. The risk position is managed within our risk limits, and long-term view of interest rates through occasional adjustments to securities investments, interest rate swaps and mix of funding.

We use a valuation measure of exposure to structural interest rate risk, Economic Value of Equity (“EVE”), as a supplement to net interest income simulations. EVE complements net interest income simulation analysis as it estimates risk exposure over a long-term horizon. EVE measures the extent to which the economic value of assets, liabilities and off-balance sheet instruments may change in response to fluctuations in interest rates. This analysis is highly dependent upon assumptions applied to assets and liabilities with non-contractual maturities. The change in value is expressed as a percentage of regulatory capital.

We use interest rate swap contracts to manage the interest rate exposure to variability in the interest cash flows on our floating-rate assets and floating-rate wholesale funding, and to hedge market risk on fixed-rate capital markets debt issuances.

Table 26: Interest Rate Swap Contracts Used to Manage Non-Trading Interest Rate Exposure
	March 31, 2021						December 31, 2020
		Weighted Average						Weighted Average
(dollars in millions)	Notional Amount	Maturity (Years)	Receive Rate		Pay Rate		Notional Amount	Maturity (Years)	Receive Rate		Pay Rate
Cash flow - receive-fixed/pay-variable - conventional ALM(1)	$18,350	2.4	1.2	%	0.1	%	$12,350	1.0	1.5	%	0.2	%
Fair value - receive-fixed/pay-variable - conventional debt	3,200	1.4	2.1		0.2		3,200	1.7	2.1		0.2
Cash flow - pay-fixed/receive-variable - conventional ALM(1)(2)	3,000	3.2	0.1		1.7		4,750	3.9	0.2		1.4
Fair value - pay-fixed/receive-variable - conventional ALM(1)	2,000	3.5	0.1		1.5		2,000	3.7	0.2		1.5
Total portfolio swaps	$26,550	2.5	1.1	%	0.4	%	$22,300	2	1.2	%	0.6	%

(1) Asset Liability Management (“ALM”) strategies used to manage interest rate exposures include interest rate swap contracts used to manage exposure to the variability in the interest cash flows on our floating-rate commercial loans and floating-rate wholesale funding, as well as the variability in the fair value of AFS securities.

(2) December 31, 2020 includes $1.8 billion of forward-starting, pay-fixed interest rate swaps that were terminated in the first quarter of 2021.

Using the interest rate curve at March 31, 2021, the estimated net contribution to net interest income related to our ALM hedge strategies is approximately $93 million for the full-year 2021 compared to $133 million for the full-year 2020 which represents a decrease of $40 million. This amount could differ from amounts actually recognized due to changes in interest rates, hedge de-designations, and the addition of other hedges subsequent to March 31, 2021.

Citizens Financial Group, Inc. | 37

The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income relating to derivative instruments designated as cash flow hedges:

Table 27: Pre-Tax Gains (Losses) Recorded in the Consolidated Statements of Operations and the Consolidated Statements of Comprehensive Income(1)
	Three Months Ended March 31,
(in millions)	2021	2020
Amount of pre-tax net (losses) gains recognized in OCI	($28)	$129
Amount of pre-tax net gains reclassified from OCI into interest income	46	5
Amount of pre-tax net losses reclassified from OCI into interest expense	(12)	(1)

(1) Using the interest rate curve at March 31, 2021, with respect to cash flow hedge strategies, we estimate that approximately $94 million will be reclassified from AOCI to net interest income over the next 12 months.

LIBOR Transition

As previously disclosed, many of our lending products, securities, derivatives, and other financial transactions utilize the LIBOR benchmark rate and will be impacted by its planned discontinuance. In late 2018, we formed a LIBOR Transition Program designed to guide the organization through the planned discontinuation of LIBOR. The Program, with direction and oversight from our Chief Financial Officer, is responsible for developing, maintaining and executing against a coordinated strategy to ensure a timely and orderly transition from LIBOR. The Program is structured to address various initiatives including program governance, transition management, communications, exposure management, new alternative reference rate product delivery, risk management, contract remediation, operations and technology readiness, accounting and reporting, as well as tax and regulation impacts. We have identified and are monitoring the risks associated with the LIBOR transition on a quarterly basis.

The ARRC recommended that banks be systemically and operationally capable of supporting transactions in alternative reference rates, such as SOFR, by the end of September 2020. Guided by this milestone, we are systemically and operationally prepared to support alternative reference rate transactions. On March 5, 2021, the Financial Conduct Authority (“FCA”) formally announced the future cessation or loss of representation of the LIBOR benchmark settings currently published by the Intercontinental Exchange (“ICE”) Benchmark Administration. Further, the FCA stated that the 1-week and 2-month U.S. dollar LIBOR rates will cease as of December 31, 2021 and all other U.S. dollar LIBOR tenors will cease as of June 30, 2023. With the FRB, OCC, and FDIC (collectively, the agencies) supporting this announcement, the LIBOR Transition Program adjusted LIBOR transition activities accordingly. The agencies are still urging market participants to stop entering into new U.S. dollar LIBOR contracts as soon as practicable, but no later than the end of 2021. We are continuing all efforts to move new originations to alternative reference rates over the course of 2021. However, our plans for legacy contract remediation now extend through mid-2023. More broadly, program governance remains robust, and progress has been made in the above-outlined initiatives as management continues to closely monitor industry and regulatory developments pertaining to the transition.    

Capital Markets

A key component of our capital markets activities is the underwriting and distribution of corporate credit facilities to partially finance mergers and acquisitions transactions for our clients. We have a rigorous risk management process around these activities, including a limit structure capping our underwriting risk, our potential loss, and sub limits for specific asset classes. Further, the ability to approve underwriting exposure is delegated only to senior level individuals in the credit risk management and capital markets organizations with each transaction adjudicated in the Loan Underwriting Approval Committee.

Mortgage Servicing Rights    

We have market risk associated with the value of residential MSRs, which are impacted by various types of inherent risks, including duration, basis, convexity, volatility and yield curve.

As part of our overall risk management strategy relative to the fair market value of the MSRs, we enter into various free-standing derivatives, such as interest rate swaps, interest rate swaptions, interest rate futures, and forward contracts to purchase mortgage-backed securities to economically hedge the changes in fair value. As of March 31, 2021 and December 31, 2020, the fair value of our MSRs was $893 million and $658 million, respectively, and the total notional amount of related derivative contracts was $15.0 billion and $11.4 billion,

Citizens Financial Group, Inc. | 38

respectively. Gains and losses on MSRs and the related derivatives used for hedging are included in mortgage banking fees on the Consolidated Statements of Operations.

As with our traded market risk-based activities, earnings at-risk excludes the impact of MSRs. MSRs are captured under our single price risk management framework that is used for calculating a management value at risk that is consistent with the definition used by banking regulators, as defined below.

Trading Risk

We are exposed to market risk primarily through client facilitation activities including derivatives and foreign exchange products as well as underwriting and market making activities. Exposure is created as a result of changes in interest rates and related basis spreads and volatility, foreign exchange rates, and credit spreads on a select range of interest rates, foreign exchange, commodities, corporate bonds and secondary loan instruments. These trading activities are conducted through CBNA and CCMI. There have been no significant changes in our market risk governance, market risk measurement, or market risk practices including VaR, stressed VaR, sensitivity analysis, stress testing, or VaR model review and validation as described in “—Market Risk — Trading Risk” in our 2020 Form 10-K.

Market Risk Regulatory Capital

The U.S. banking regulators’ “Market Risk Rule” covers the calculation of market risk capital. For the purposes of the Market Risk Rule, all of our client facing trades and associated hedges maintain a net low risk and do qualify as “covered positions.” The internal management VaR measure is calculated based on the same population of trades that is utilized for regulatory VaR.

Table 28: Results of Modeled and Non-Modeled Measures for Regulatory Capital Calculations
(in millions)	For the Three Months Ended March 31, 2021				For the Three Months Ended March 31, 2020
Market Risk Category	Period End	Average	High	Low	Period End	Average	High	Low
Interest Rate	$2	$3	$6	$1	$1	$1	$4	$—
Foreign Exchange Currency Rate	—	—	—	—	—	—	—	—
Credit Spread	15	13	18	6	14	5	14	4
Commodity	—	—	—	—	—	—	—	—
General VaR	14	12	16	7	13	5	14	4
Specific Risk VaR	—	—	—	—	—	—	—	—
Total VaR	$14	$12	$16	$7	$13	$5	$14	$4
Stressed General VaR	$18	$15	$19	$9	$15	$11	$15	$9
Stressed Specific Risk VaR	—	—	—	—	—	—	—	—
Total Stressed VaR	$18	$15	$19	$9	$15	$11	$15	$9
Market Risk Regulatory Capital	$82				$50
Specific Risk Not Modeled Add-on	15				12
Total Market Risk Regulatory Capital	$97				$62
Market Risk-Weighted Assets	$1,216				$774

VaR Backtesting

Backtesting is one form of validation of the VaR model and is run daily. The Market Risk Rule requires a comparison of our internal VaR measure to the actual net trading revenue (excluding fees, commissions, reserves, intra-day trading and net interest income) for each day over the preceding year (the most recent 250 business days). Any observed loss in excess of the VaR number is taken as an exception. The level of exceptions determines the multiplication factor used to derive the VaR and SVaR-based capital requirement for regulatory reporting purposes, when applicable. We perform sub-portfolio backtesting as required under the Market Risk Rule, using models approved by our banking regulators, for interest rate, credit spread, and foreign exchange positions.

Citizens Financial Group, Inc. | 39

The following graph shows our daily net trading revenue and total internal, modeled VaR for the twelve months ended March 31, 2021.

Daily VaR Backtesting

Citizens Financial Group, Inc. | 40

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS

For more information on the computation of our non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures,” included in this Report. The following tables present computations of non-GAAP financial measures representing our Underlying results used throughout the MD&A:

Table 29: Reconciliations of Non-GAAP Measures
		As of and for the Three Months Ended March 31,
(in millions, except share, per share and ratio data)	Ref.	2021		2020
Total revenue, Underlying:
Total revenue (GAAP)	A	$1,659		$1,657
Less: Notable items		—		—
Total revenue, Underlying (non-GAAP)	B	$1,659		$1,657
Noninterest expense, Underlying:
Noninterest expense (GAAP)	C	$1,018		$1,012
Less: Notable items		20		33
Noninterest expense, Underlying (non-GAAP)	D	$998		$979
Pre-provision profit:
Total revenue (GAAP)	A	$1,659		$1,657
Less: Noninterest expense (GAAP)	C	1,018		1,012
Pre-provision profit (GAAP)		$641		$645
Pre-provision profit, Underlying
Total revenue, Underlying (non-GAAP)	B	$1,659		$1,657
Less: Noninterest expense, Underlying (non-GAAP)	D	998		979
Pre-provision profit, Underlying (non-GAAP)		$661		$678
Income before income tax expense, Underlying:
Income before income tax expense (GAAP)	E	$781		$45
Less: Expense before income tax benefit related to notable items		(20)		(33)
Income before income tax expense, Underlying (non-GAAP)	F	$801		$78
Income tax expense and effective income tax rate, Underlying:
Income tax expense (GAAP)	G	$170		$11
Less: Income tax benefit related to notable items		(5)		(8)
Income tax expense, Underlying (non-GAAP)	H	$175		$19
Effective income tax rate (GAAP)	G/E	21.76	%	24.13	%
Effective income tax rate, Underlying (non-GAAP)	H/F	21.85		24.52
Net income, Underlying:
Net income (GAAP)	I	$611		$34
Add: Notable items, net of income tax benefit		15		25
Net income, Underlying (non-GAAP)	J	$626		$59
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)	K	$588		$12
Add: Notable items, net of income tax benefit		15		25
Net income available to common stockholders, Underlying (non-GAAP)	L	$603		$37
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)	M	$20,611		$20,223
Return on average common equity	K/M	11.57	%	0.24	%
Return on average common equity, Underlying (non-GAAP)	L/M	11.85		0.74

Citizens Financial Group, Inc. | 41

		As of and for the Three Months Ended March 31,
(in millions, except share, per share and ratio data)	Ref.	2021		2020
Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)	M	$20,611		$20,223
Less: Average goodwill (GAAP)		7,050		7,046
Less: Average other intangibles (GAAP)		57		67
Add: Average deferred tax liabilities related to goodwill (GAAP)		379		374
Average tangible common equity	N	$13,883		$13,484
Return on average tangible common equity	K/N	17.17	%	0.36	%
Return on average tangible common equity, Underlying (non-GAAP)	L/N	17.59		1.10
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)	O	$182,569		$167,177
Return on average total assets	I/O	1.36	%	0.08	%
Return on average total assets, Underlying (non-GAAP)	J/O	1.39		0.14
Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)	O	$182,569		$167,177
Less: Average goodwill (GAAP)		7,050		7,046
Less: Average other intangibles (GAAP)		57		67
Add: Average deferred tax liabilities related to goodwill (GAAP)		379		374
Average tangible assets	P	$175,841		$160,438
Return on average total tangible assets	I/P	1.41	%	0.09	%
Return on average total tangible assets, Underlying (non-GAAP)	J/P	1.44		0.15
Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio	C/A	61.35	%	61.10	%
Efficiency ratio, Underlying (non-GAAP)	D/B	60.19		59.08
Operating leverage and operating leverage, Underlying:
Increase in total revenue		0.07	%	4.35	%
Increase in noninterest expense		0.48		8.06
Operating leverage		(0.41	%)	(3.71)	%
Increase in total revenue, Underlying (non-GAAP)		0.07	%	4.35	%
Increase in noninterest expense, Underlying (non-GAAP)		1.94		5.09
Operating leverage, Underlying (non-GAAP)		(1.87	%)	(0.74)	%
Tangible book value per common share:
Common shares - at period end (GAAP)	Q	425,930,159		426,586,533
Common stockholders' equity (GAAP)		$20,688		$20,380
Less: Goodwill (GAAP)		7,050		7,050
Less: Other intangible assets (GAAP)		54		66
Add: Deferred tax liabilities related to goodwill (GAAP)		380		375
Tangible common equity	R	$13,964		$13,639
Tangible book value per common share	R/Q	$32.79		$31.97
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)	S	425,953,716		427,718,421
Average common shares outstanding - diluted (GAAP)	T	427,880,530		429,388,855
Net income per average common share - basic (GAAP)	K/S	$1.38		$0.03
Net income per average common share - diluted (GAAP)	K/T	1.37		0.03
Net income per average common share - basic, Underlying (non-GAAP)	L/S	1.41		0.09
Net income per average common share - diluted, Underlying (non-GAAP)	L/T	1.41		0.09
Dividend payout ratio and dividend payout ratio, Underlying:
Cash dividends declared and paid per common share	U	$0.39		$0.39
Dividend payout ratio	U/(K/S)	28	%	1,398	%
Dividend payout ratio, Underlying (non-GAAP)	U/(L/S)	28		451

Citizens Financial Group, Inc. | 42

The following table presents computations of non-GAAP financial measures representing certain metrics excluding the impact of PPP loans used throughout the MD&A:

Table 30: Reconciliations of Non-GAAP Measures - Excluding PPP
(in millions, except share, per share and ratio data)	Ref.	March 31, 2021		December 31, 2020
Allowance for credit losses to total loans and leases, excluding the impact of PPP loans:
Total loans and leases (GAAP)	A	$122,195		$123,090
Less: PPP loans		5,148		4,155
Total loans and leases, excluding the impact of PPP loans (non-GAAP)	B	$117,047		$118,935
Allowance for credit losses (GAAP)	C	$2,372		$2,670
Allowance for credit losses to total loans and leases (GAAP)	C/A	1.94	%	2.17	%
Allowance for credit losses to total loans and leases, excluding the impact of PPP loans (non-GAAP)	C/B	2.03	%	2.24	%

The following table presents computations of non-GAAP financial measures representing certain metrics

excluding the impact of elevated cash levels used in “—Net Interest Income”:

Table 31: Reconciliations of Non-GAAP Measures - Excluding Elevated Cash
		As of and for the Three Months Ended March 31,
(in millions, except ratio data)	Ref.	2021		2020
Net interest income, FTE, excluding the impact of elevated cash:
Net interest income, FTE (GAAP)	A	$1,120		$1,164
Less: Net interest income associated with elevated cash		—		—
Net interest income, FTE, excluding the impact of elevated cash (non-GAAP)	B	$1,120		$1,164
Average interest-earning assets, excluding the impact of elevated cash:
Total interest-earning assets (GAAP)	C	$164,381		$150,946
Less: Elevated cash		8,985		—
Total average interest-earning assets, excluding the impact of elevated cash (non-GAAP)	D	$155,396		$150,946
Day count	E	90		91
Day count (year)	F	365		366
Ratios:
Net interest margin, FTE (GAAP)	A / C / E * F	2.76	%	3.10	%
Net interest margin, FTE, excluding the impact of elevated cash (non-GAAP)	B / D / E * F	2.92	%	3.10	%

Citizens Financial Group, Inc. | 43

ITEM 1. FINANCIAL STATEMENTS

	Page
Consolidated Balance Sheets as of March 31, 2021 (unaudited) and December 31, 2020 (unaudited)	45
Consolidated Statements of Operations (unaudited) for the Three Months Ended March 31, 2021 and 2020	46
Consolidated Statements of Comprehensive Income (unaudited) for the Three Months Ended March 31, 2021 and 2020	47
Consolidated Statements of Changes in Stockholders’ Equity (unaudited) for the Three Months Ended March 31, 2021 and 2020	48
Consolidated Statements of Cash Flows (unaudited) for the Three Months Ended March 31, 2021 and 2020	49
Notes to Consolidated Financial Statements (unaudited)	50
Note 1 - Basis of Presentation	50
Note 2 - Securities	50
Note 3 - Loans and Leases	52
Note 4 - Allowance for Credit Losses, Nonaccruing Loans and Leases, and Concentrations of Credit Risk	53
Note 5 - Mortgage Banking and Other	62
Note 6 - Variable Interest Entities	64
Note 7 - Borrowed Funds	65
Note 8 - Derivatives	66
Note 9 - Accumulated Other Comprehensive Income (Loss)	69
Note 10 - Stockholders’ Equity	70
Note 11 - Commitments and Contingencies	70
Note 12 - Fair Value Measurements	72
Note 13 - Noninterest Income	76
Note 14 - Other Operating Expense	76
Note 15 - Earnings Per Share	77
Note 16 - Business Operating Segments	77

Citizens Financial Group, Inc. | 44

CONSOLIDATED BALANCE SHEETS (UNAUDITED)

(in millions, except share data)	March 31, 2021	December 31, 2020
ASSETS:
Cash and due from banks	$1,117	$1,037
Interest-bearing cash and due from banks	13,543	11,696
Interest-bearing deposits in banks	308	306
Debt securities available for sale, at fair value (including $539 and $549 pledged to creditors, respectively)(1)	24,467	22,942
Debt securities held to maturity (fair value of $3,077 and $3,357 respectively, and including $141 and $144 pledged to creditors, respectively)(1)	2,995	3,235
Loans held for sale, at fair value	4,304	3,564
Other loans held for sale	75	439
Loans and leases	122,195	123,090
Less: Allowance for loan and lease losses	(2,194)	(2,443)
Net loans and leases	120,001	120,647
Derivative assets	1,298	1,915
Premises and equipment, net	743	759
Bank-owned life insurance	2,135	1,756
Goodwill	7,050	7,050
Other assets	9,181	8,003
TOTAL ASSETS	$187,217	$183,349
LIABILITIES AND STOCKHOLDERS’ EQUITY:
LIABILITIES:
Deposits:
Noninterest-bearing	$46,067	$43,831
Interest-bearing	105,282	103,333
Total deposits	151,349	147,164
Short-term borrowed funds	70	243
Derivative liabilities	111	128
Deferred taxes, net	593	629
Long-term borrowed funds	8,316	8,346
Other liabilities	4,125	4,166
TOTAL LIABILITIES	164,564	160,676
Contingencies (refer to Note 11)
STOCKHOLDERS’ EQUITY:
Preferred stock:
$25.00 par value,100,000,000 shares authorized; 2,000,000 shares issued and outstanding at March 31, 2021 and December 31, 2020, respectively	1,965	1,965
Common stock:
$0.01 par value, 1,000,000,000 shares authorized; 570,841,385 shares issued and 425,930,159 shares outstanding at March 31, 2021 and 569,876,133 shares issued and 427,209,831 shares outstanding at December 31, 2020	6	6
Additional paid-in capital	18,945	18,940
Retained earnings	6,866	6,445
Treasury stock, at cost, 144,911,226 and 142,666,302 shares at March 31, 2021 and December 31, 2020, respectively	(4,718)	(4,623)
Accumulated other comprehensive loss	(411)	(60)
TOTAL STOCKHOLDERS’ EQUITY	$22,653	$22,673
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY	$187,217	$183,349

(1) Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 45

CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED)

	Three Months Ended March 31,
(in millions, except share and per share data)	2021	2020
INTEREST INCOME:
Interest and fees on loans and leases	$1,061	$1,302
Interest and fees on loans held for sale, at fair value	18	15
Interest and fees on other loans held for sale	6	9
Investment securities	128	147
Interest-bearing deposits in banks	3	5
Total interest income	1,216	1,478
INTEREST EXPENSE:
Deposits	50	227
Short-term borrowed funds	—	1
Long-term borrowed funds	49	90
Total interest expense	99	318
Net interest income	1,117	1,160
Provision for credit losses	(140)	600
Net interest income after provision for credit losses	1,257	560
NONINTEREST INCOME:
Mortgage banking fees	165	159
Service charges and fees	99	118
Capital markets fees	81	43
Card fees	55	56
Trust and investment services fees	58	53
Letter of credit and loan fees	38	34
Foreign exchange and interest rate products	28	24
Securities gains, net	3	—
Other income	15	10
Total noninterest income	542	497
NONINTEREST EXPENSE:
Salaries and employee benefits	548	549
Equipment and software	152	133
Outside services	139	135
Occupancy	88	84
Other operating expense	91	111
Total noninterest expense	1,018	1,012
Income before income tax expense	781	45
Income tax expense	170	11
NET INCOME	$611	$34
Net income available to common stockholders	$588	$12
Weighted-average common shares outstanding:
Basic	425,953,716	427,718,421
Diluted	427,880,530	429,388,855
Per common share information:
Basic earnings	$1.38	$0.03
Diluted earnings	1.37	0.03

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 46

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED)

	Three Months Ended March 31,
(in millions)	2021	2020
Net income	$611	$34
Other comprehensive income (loss):
Net unrealized derivative instruments (losses) gains arising during the periods, net of income taxes of $(7) and $33, respectively	(21)	96
Reclassification adjustment for net derivative gains included in net income, net of income taxes of $(9) and $(1), respectively	(25)	(3)
Net unrealized debt securities (losses) gains arising during the periods, net of income taxes of $(100) and $129, respectively	(307)	400
Reclassification of net debt securities gains to net income, net of income taxes of $(1) and $0, respectively	(2)	—
Amortization of actuarial loss, net of income taxes of $0 and $1, respectively	4	3
Total other comprehensive (loss) income, net of income taxes	(351)	496
Total comprehensive income	$260	$530

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 47

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (UNAUDITED)

	Preferred  Stock		Common  Stock		Additional Paid-in Capital	Retained Earnings	Treasury Stock, at Cost	Accumulated Other Comprehensive Income (Loss)	Total
(in millions)	Shares	Amount	Shares	Amount
Balance at January 1, 2020	2	$1,570	433	$6	$18,891	$6,498	($4,353)	($411)	$22,201
Dividends to common stockholders	—	—	—	—	—	(168)	—	—	(168)
Dividends to preferred stockholders	—	—	—	—	—	(22)	—	—	(22)
Treasury stock purchased	—	—	(7)	—	—	—	(270)	—	(270)
Share-based compensation plans	—	—	1	—	6	—	—	—	6
Employee stock purchase plan shares purchased	—	—	—	—	4	—	—	—	4
Cumulative effect of change in accounting principle						(331)			(331)
Total comprehensive income:
Net income	—	—	—	—	—	34	—	—	34
Other comprehensive income	—	—	—	—	—	—	—	496	496
Total comprehensive income	—	—	—	—	—	34	—	496	530
Balance at March 31, 2020	2	$1,570	427	$6	$18,901	$6,011	($4,623)	$85	$21,950
Balance at January 1, 2021	2	$1,965	427	$6	$18,940	$6,445	($4,623)	($60)	$22,673
Dividends to common stockholders	—	—	—	—	—	(167)	—	—	(167)
Dividends to preferred stockholders	—	—	—	—	—	(23)	—	—	(23)
Treasury stock purchased	—	—	(2)	—	—	—	(95)	—	(95)
Share-based compensation plans	—	—	1	—	—	—	—	—	—
Employee stock purchase plan shares purchased	—	—	—	—	5	—	—	—	5
Total comprehensive income:
Net income	—	—	—	—	—	611	—	—	611
Other comprehensive loss	—	—	—	—	—	—	—	(351)	(351)
Total comprehensive income (loss)	—	—	—	—	—	611	—	(351)	260
Balance at March 31, 2021	2	$1,965	426	$6	$18,945	$6,866	($4,718)	($411)	$22,653

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 48

CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)

	Three Months Ended March 31,
(in millions)	2021	2020
OPERATING ACTIVITIES
Net income	$611	$34
Adjustments to reconcile net income to net cash used in operating activities:
Provision for credit losses	(140)	600
Net change in loans held for sale	(622)	(860)
Depreciation, amortization and accretion	152	204
Deferred income taxes	80	(134)
Share-based compensation	22	21
Net gain on sale of debt securities	(3)	—
Increase in other assets	(773)	(1,022)
Decrease in other liabilities	(17)	(170)
Net cash used in operating activities	(690)	(1,327)
INVESTING ACTIVITIES
Investment securities:
Purchases of debt securities available for sale	(4,256)	(2,102)
Proceeds from maturities and paydowns of debt securities available for sale	2,281	1,010
Proceeds from sales of debt securities available for sale	54	—
Proceeds from maturities and paydowns of debt securities held to maturity	241	131
Net (increase) decrease in interest-bearing deposits in banks	(2)	17
Acquisitions, net of cash acquired	—	(3)
Net decrease (increase) in loans and leases	1,042	(7,630)
Capital expenditures, net	(10)	(16)
Purchase of bank-owned life insurance	(375)	—
Other	(47)	(175)
Net cash used in investing activities	(1,072)	(8,768)
FINANCING ACTIVITIES
Net increase in deposits	4,185	8,162
Net (decrease) increase in short-term borrowed funds	(176)	780
Proceeds from issuance of long-term borrowed funds	—	6,800
Repayments of long-term borrowed funds	(4)	(4,500)
Treasury stock purchased	(95)	(270)
Dividends paid to common stockholders	(167)	(168)
Dividends paid to preferred stockholders	(32)	(23)
Premium paid to exchange subordinated debt	(1)	—
Payments of employee tax withholding for share-based compensation	(21)	(14)
Net cash provided by financing activities	3,689	10,767
Increase in cash and cash equivalents (1)	1,927	672
Cash and cash equivalents at beginning of period (1)	12,733	3,386
Cash and cash equivalents at end of period (1)	$14,660	$4,058

(1) Cash and cash equivalents includes cash and due from banks and interest-bearing cash and due from banks as reflected on the Consolidated Balance Sheets.

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 49

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED)

NOTE 1 - BASIS OF PRESENTATION

Basis of Presentation

The unaudited interim Consolidated Financial Statements, including the Notes presented in this document of Citizens Financial Group, Inc., have been prepared in accordance with GAAP interim reporting requirements, and therefore do not include all information and Notes included in the audited Consolidated Financial Statements in conformity with GAAP. These unaudited interim Consolidated Financial Statements and Notes presented in this document should be read in conjunction with the Company’s audited Consolidated Financial Statements and accompanying Notes included in the Company’s 2020 Form 10-K. The Company’s principal business activity is banking, conducted through its banking subsidiary, CBNA.

The unaudited interim Consolidated Financial Statements include the accounts of the Company and subsidiaries in which the Company has a controlling financial interest. All intercompany transactions and balances have been eliminated. The Company has evaluated its unconsolidated entities and does not believe that any entity in which it has an interest, but does not currently consolidate, meets the requirements to be consolidated as a variable interest entity. The unaudited interim Consolidated Financial Statements include all adjustments, consisting of normal recurring adjustments, necessary for a fair presentation of the results for the interim periods. The results for interim periods are not necessarily indicative of results for a full year.

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change in the near-term relate to the determination of the ACL and the fair value of MSRs.

Significant Accounting Policies

For further information regarding the Company’s significant accounting policies, see Note 1 in the Company’s 2020 Form 10-K.

NOTE 2 - SECURITIES

The following table presents the major components of securities at amortized cost and fair value:

	March 31, 2021				December 31, 2020
(in millions)	Amortized Cost	Gross Unrealized Gains	Gross Unrealized Losses	Fair Value	Amortized Cost	Gross Unrealized Gains	Gross Unrealized Losses	Fair Value
U.S. Treasury and other	$11	$—	$—	$11	$11	$—	$—	$11
State and political subdivisions	3	—	—	3	3	—	—	3
Mortgage-backed securities, at fair value:
Federal agencies and U.S. government sponsored entities	23,966	415	(268)	24,113	21,954	571	(19)	22,506
Other/non-agency	324	16	—	340	396	26	—	422
Total mortgage-backed securities, at fair value	24,290	431	(268)	24,453	22,350	597	(19)	22,928
Total debt securities available for sale, at fair value	$24,304	$431	($268)	$24,467	$22,364	$597	($19)	$22,942
Federal agencies and U.S. government sponsored entities	$2,139	$84	$—	$2,223	$2,342	$122	$—	$2,464
Total mortgage-backed securities, at cost	2,139	84	—	2,223	2,342	122	—	2,464
Asset-backed securities, at cost	856	—	(2)	854	893	—	—	893
Total debt securities held to maturity	$2,995	$84	($2)	$3,077	$3,235	$122	$—	$3,357
Equity securities, at fair value	$73	$—	$—	$73	$66	$—	$—	$66
Equity securities, at cost	603	—	—	603	604	—	—	604

Accrued interest receivable on debt securities totaled $56 million and $55 million as of March 31, 2021 and December 31, 2020, respectively, and is included in other assets on the Consolidated Balance Sheets.

Citizens Financial Group, Inc. | 50

The following table presents the amortized cost and fair value of debt securities by contractual maturity as of March 31, 2021. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties.

	March 31, 2021
	Distribution of Maturities
(in millions)	1 Year or Less	After 1 Year through 5 Years	After 5 Years through 10 Years	After 10 Years	Total
Amortized cost:
U.S. Treasury and other	$11	$—	$—	$—	$11
State and political subdivisions	—	—	—	3	3
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	2	108	1,626	22,230	23,966
Other/non-agency	—	—	—	324	324
Total debt securities available for sale	13	108	1,626	22,557	24,304
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—	—	—	2,139	2,139
Asset-backed securities	—	—	856	—	856
Total debt securities held to maturity	—	—	856	2,139	2,995
Total amortized cost of debt securities	$13	$108	$2,482	$24,696	$27,299
Fair value:
U.S. Treasury and other	$11	$—	$—	$—	$11
State and political subdivisions	—	—	—	3	3
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	2	111	1,676	22,324	24,113
Other/non-agency	—	—	—	340	340
Total debt securities available for sale	13	111	1,676	22,667	24,467
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—	—		2,223	2,223
Asset-backed securities	—	—	854	—	854
Total debt securities held to maturity	—	—	854	2,223	3,077
Total fair value of debt securities	$13	$111	$2,530	$24,890	$27,544

        

Taxable interest income from investment securities as presented on the Consolidated Statements of Operations was $128 million and $147 million for the three months ended March 31, 2021 and 2020, respectively.

The following table presents realized gains and losses on securities:

	Three Months Ended March 31,
(in millions)	2021	2020
Gains on sale of debt securities	$3	$—
Losses on sale of debt securities	—	—
Debt securities gains, net	$3	$—

The following table presents the amortized cost and fair value of debt securities pledged:

	March 31, 2021		December 31, 2020
(in millions)	Amortized Cost	Fair Value	Amortized Cost	Fair Value
Pledged against repurchase agreements	$53	$55	$224	$231
Pledged against FHLB borrowed funds	322	340	394	423
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law	3,677	3,725	3,818	3,937

The Company regularly enters into security repurchase agreements with unrelated counterparties, which involve the transfer of a security from one party to another, and a subsequent transfer of substantially the same security back to the original party. These repurchase agreements are typically short-term in nature and are

Citizens Financial Group, Inc. | 51

accounted for as secured borrowed funds on the Company’s Consolidated Balance Sheets. The Company recognized no offsetting of short-term receivables or payables as of March 31, 2021 or December 31, 2020. The Company offsets certain derivative assets and derivative liabilities on the Consolidated Balance Sheets. For further information, see Note 8.

Securitizations of mortgage loans retained in the investment portfolio were $81 million for the three months ended March 31, 2021. There were no securitizations of mortgage loans retained in the investment portfolio for the three months ended March 31, 2020. These securitizations include a substantive guarantee by a third party. In 2021, the guarantors were FNMA and FHLMC. The debt securities received from the guarantors are classified as AFS.

Impairment

As of March 31, 2021, the Company concluded that 71% of HTM securities met the zero expected credit loss criteria; therefore, no ACL was recognized. For the remaining 29%, the lifetime expected credit losses were determined to be insignificant based on the modeling of the Company’s credit loss position in the security. The Company monitors the credit exposure through the use of credit quality indicators. For these securities, the Company uses external credit ratings or an internally derived credit rating when an external rating is not available. All securities were determined to be investment grade at March 31, 2021.

The following tables present AFS mortgage-backed debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:

	March 31, 2021
	Less than 12 Months		12 Months or Longer		Total
(dollars in millions)	Fair Value	Gross Unrealized Losses	Fair Value	Gross Unrealized Losses	Fair Value	Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities	$9,997	($268)	$—	$—	$9,997	($268)

	December 31, 2020
	Less than 12 Months		12 Months or Longer		Total
(dollars in millions)	Fair Value	Gross Unrealized Losses	Fair Value	Gross Unrealized Losses	Fair Value	Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities	$1,991	($19)	$—	$—	$1,991	($19)

Citizens does not currently have the intent to sell these debt securities, and it is not more likely than not that the Company will be required to sell these debt securities prior to recovery of their amortized cost bases. Citizens has determined that credit losses are not expected to be incurred on the agency and non-agency MBS identified with unrealized losses as of March 31, 2021. The unrealized losses on these debt securities reflect non-credit-related factors driven by changes in interest rates. Therefore, the Company has determined that these debt securities are not impaired.

NOTE 3 - LOANS AND LEASES

Loans held for investment are reported at the amount of their outstanding principal, net of charge-offs, unearned income, deferred loan origination fees and costs, and unamortized premiums or discounts on purchased loans.

Loans and leases are disclosed in portfolio segments and classes. The Company’s loan and lease portfolio segments are commercial and retail. The classes of loans and leases are: commercial and industrial, commercial real estate, leases, residential mortgages, home equity, automobile, education and other retail.

Citizens Financial Group, Inc. | 52

The following table presents loans and leases, excluding LHFS.

(in millions)	March 31, 2021	December 31, 2020
Commercial and industrial (1)	$44,058	$44,173
Commercial real estate	14,553	14,652
Leases	1,802	1,968
Total commercial	60,413	60,793
Residential mortgages	19,202	19,539
Home equity	11,854	12,149
Automobile	12,344	12,153
Education	12,691	12,308
Other retail	5,691	6,148
Total retail loans	61,782	62,297
Total loans and leases	$122,195	$123,090

(1) Includes $5.1 billion and $4.2 billion of PPP loans fully guaranteed by the SBA as of March 31, 2021 and December 31, 2020, respectively.

Accrued interest receivable on loans and leases held for investment totaled $444 million and $449 million as of March 31, 2021 and December 31, 2020, respectively, and is included in other assets in the Consolidated Balance Sheets.

During the three months ended March 31, 2021 and 2020, the Company purchased $301 million and $218 million of education loans, respectively, and $177 million and $272 million of other retail loans, respectively.

During the three months ended March 31, 2021 and 2020, the Company sold $326 million and $191 million of commercial loans, respectively. During the three months ended March 31, 2020, the company sold $1.5 billion of residential mortgage loans as compared to none in the same period in 2021.

Loans pledged as collateral for FHLB borrowed funds, primarily residential mortgages and home equity products, totaled $25.3 billion and $25.5 billion at March 31, 2021 and December 31, 2020, respectively. Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window, if necessary, were primarily comprised of education, auto, commercial and industrial, and commercial real estate loans, and totaled $40.7 billion and $40.0 billion at March 31, 2021 and December 31, 2020, respectively.

Interest income on direct financing and sales-type leases was $13 million and $18 million for the three months ended March 31, 2021 and 2020, respectively, and is reported within interest and fees on loans and leases in the Consolidated Statements of Operations.

    The following table presents the composition of LHFS.

	March 31, 2021			December 31, 2020
(in millions)	Residential Mortgages(1)	Commercial(2)	Total	Residential Mortgages(1)	Commercial(2)	Total
Loans held for sale at fair value	$4,208	$96	$4,304	$3,416	$148	$3,564
Other loans held for sale	—	75	75	—	439	439

(1) Residential mortgage LHFS are originated for sale.

(2) Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS generally consist of loans associated with the Company’s syndication business.

NOTE 4 - ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK

Allowance for Credit Losses    

Management’s estimate of expected credit losses in the Company’s loan and lease portfolios is recorded in the ALLL and the allowance for unfunded lending commitments (collectively the ACL). See Note 5 in the Company’s 2020 Form 10-K for a detailed discussion of the ACL reserve methodology and estimation techniques as of December 31, 2020. There were no significant changes to the ACL reserve methodology in the three months ended March 31, 2021.

Citizens Financial Group, Inc. | 53

The following table presents a summary of changes in the ALLL and the allowance for unfunded lending commitments for the three months ended March 31, 2021:

	Three Months Ended March 31, 2021
(in millions)	Commercial	Retail	Total
Allowance for loan and lease losses, beginning of period	$1,233	$1,210	$2,443
Charge-offs	(134)	(93)	(227)
Recoveries	30	39	69
Net charge-offs	(104)	(54)	(158)
Provision charged to income	17	(108)	(91)
Allowance for loan and lease losses, end of period	$1,146	$1,048	$2,194
Allowance for unfunded lending commitments, beginning of period	$186	$41	$227
Provision for unfunded lending commitments	(21)	(28)	(49)
Allowance for unfunded lending commitments, end of period	$165	$13	$178

The difference in ACL as of March 31, 2021 as compared to December 31, 2020 was due to higher net charge-offs of $158 million, as detailed below, coupled with a negative provision for credit losses for $140 million. This reflected strong credit performance across the retail and commercial loan portfolios, and improvement in the macroeconomic outlook. Overall, an ending ACL balance of $2.4 billion at March 31, 2021 compared to $2.7 billion at December 31, 2020.    

The increase in commercial net charge-offs of $60 million in the three months ended March 31, 2021 as compared to the three months ended March 31, 2020 was driven by higher charge-offs in finance and insurance, including one large charge-off related to a financial sponsor, and CRE. Retail net charge-offs were down $39 million in the three months ended March 31, 2021 as compared to the three months ended March 31, 2020 as a result of government stimulus and forbearance programs.

To determine the ACL as of March, 31, 2021, Citizens utilized an economic forecast that generally reflects real GDP growth of approximately 3.2% over 2021, returning to fourth quarter 2019 real GDP levels by the last quarter of 2021. The forecast also projects the unemployment rate to be in the range of 6.3% to 7.0% throughout 2021. Overall, this forecast reflects an improved macroeconomic outlook as compared to December 31, 2020. In addition to judgment applied at the commercial portfolio as a whole, Citizens continued to apply management judgment to adjust the modeled reserves in the commercial industry sectors most impacted by the COVID-19 pandemic and associated lockdowns, including CRE retail and hospitality and casual dining.

Accrued interest receivable on loans and leases is excluded from asset balances used to calculate the ACL. Loans in COVID-19 pandemic-related forbearance programs continue to accrue interest during the forbearance period; a reserve is established for interest income expected to be uncollectible following forbearance. Accrued interest reversed against interest income for the three months ended March 31, 2021 was $1 million and $6 million for commercial and retail, respectively. For the three months ended March 31, 2020, these reversals were $1 million and $5 million for commercial and retail, respectively.

Citizens Financial Group, Inc. | 54

The following table presents a summary of changes in the ALLL and the allowance for unfunded lending commitments for the three months ended March 31, 2020:

	Three Months Ended March 31, 2020
(in millions)	Commercial	Retail	Total
Allowance for loan and lease losses, beginning of period	$674	$578	$1,252
Cumulative effect of change in accounting principle	(176)	629	453
Allowance for loan and lease losses, beginning of period, adjusted	498	1,207	1,705
Charge-offs	(47)	(127)	(174)
Recoveries	3	34	37
Net charge-offs	(44)	(93)	(137)
Provision charged to income	298	305	603
Allowance for loan and lease losses, end of period	$752	$1,419	$2,171
Allowance for unfunded lending commitments, beginning of period	$44	$—	$44
Cumulative effect of change in accounting principle	(3)	1	(2)
Allowance for unfunded lending commitments, beginning of period, adjusted	41	1	42
Provision for unfunded lending commitments	(3)	—	(3)
Allowance for unfunded lending commitments, end of period	$38	$1	$39

Credit Quality Indicators

Loan and lease portfolio segments and classes, excluding LHFS, are presented by credit quality indicator and vintage year. Citizens defines the vintage date for the purpose of this disclosure as the date of the most recent credit decision. In general, renewals are categorized as new credit decisions and reflect the renewal date as the vintage date. Loans modified in a TDR are considered to be a continuation of the original loan and vintage date corresponds with the initial loan origination date.

For commercial loans and leases, Citizens utilizes regulatory classification ratings to monitor credit quality. Regulatory classification ratings are assigned at loan origination and are periodically re-evaluated by Citizens utilizing a risk-based approach, or at any time management becomes aware of information affecting the borrowers' ability to fulfill their obligations. Both quantitative and qualitative factors are considered in this review process. Loans with a “pass” rating are those that the Company believes will be fully repaid in accordance with the contractual loan terms. Commercial loans and leases that are “criticized” are those that have some weakness or potential weakness that indicate an increased probability of future loss. “Criticized” loans are grouped into three categories, “special mention,” “substandard” and “doubtful.” Special mention loans have potential weaknesses that, if left uncorrected, may result in deterioration of the Company’s credit position at some future date. Substandard loans are inadequately protected loans; these loans have well-defined weaknesses that could hinder normal repayment or collection of the debt. Doubtful loans have the same weaknesses as substandard, with the added characteristics that the possibility of loss is high and collection of the full amount of the loan is improbable.

Citizens Financial Group, Inc. | 55

The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of March 31, 2021:

	Term Loans by Origination Year						Revolving Loans
(in millions)	2021	2020	2019	2018	2017	Prior to 2017	Within the Revolving Period	Converted to Term	Total
Commercial and industrial
Pass(1)	$3,000	$7,178	$5,699	$3,995	$2,206	$3,384	$15,134	$326	$40,922
Special Mention	—	41	221	241	86	244	415	34	1,282
Substandard	22	101	294	256	124	177	612	23	1,609
Doubtful	—	65	11	31	28	35	72	3	245
Total commercial and industrial	3,022	7,385	6,225	4,523	2,444	3,840	16,233	386	44,058
Commercial real estate
Pass	253	2,411	3,815	3,212	1,206	1,794	940	—	13,631
Special Mention	—	9	131	72	178	99	—	—	489
Substandard	46	116	58	58	49	81	—	—	408
Doubtful	—	16	—	7	—	2	—	—	25
Total commercial real estate	299	2,552	4,004	3,349	1,433	1,976	940	—	14,553
Leases
Pass	94	401	240	225	116	675	—	—	1,751
Special Mention	—	3	4	2	6	19	—	—	34
Substandard	—	13	2	1	—	—	—	—	16
Doubtful	—	—	—	—	—	1	—	—	1
Total leases	94	417	246	228	122	695	—	—	1,802
Total commercial loans and leases
Pass(1)	3,347	9,990	9,754	7,432	3,528	5,853	16,074	326	56,304
Special Mention	—	53	356	315	270	362	415	34	1,805
Substandard	68	230	354	315	173	258	612	23	2,033
Doubtful	—	81	11	38	28	38	72	3	271
Total commercial	$3,415	$10,354	$10,475	$8,100	$3,999	$6,511	$17,173	$386	$60,413

(1) Includes $5.1 billion of PPP loans designated as pass that are fully guaranteed by the SBA originating in 2021 and 2020.

Citizens Financial Group, Inc. | 56

The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of December 31, 2020:

	Term Loans by Origination Year						Revolving Loans
(in millions)	2020	2019	2018	2017	2016	Prior to 2016	Within the Revolving Period	Converted to Term	Total
Commercial and industrial
Pass(1)	$8,036	$5,730	$4,180	$2,174	$1,157	$1,980	$17,281	$340	$40,878
Special Mention	34	264	163	84	60	173	771	34	1,583
Substandard	91	195	248	100	81	127	600	22	1,464
Doubtful	65	10	34	38	3	31	63	4	248
Total commercial and industrial	8,226	6,199	4,625	2,396	1,301	2,311	18,715	400	44,173
Commercial real estate
Pass	1,848	2,836	2,810	1,106	566	919	3,271	—	13,356
Special Mention	19	130	121	92	94	48	300	—	804
Substandard	116	2	65	5	53	26	149	—	416
Doubtful	16	26	8	—	—	2	24	—	76
Total commercial real estate	1,999	2,994	3,004	1,203	713	995	3,744	—	14,652
Leases
Pass	455	246	229	139	180	673	—	—	1,922
Special Mention	3	4	2	4	2	18	—	—	33
Substandard	—	2	2	4	4	—	—	—	12
Doubtful	—	—	—	—	—	1	—	—	1
Total leases	458	252	233	147	186	692	—	—	1,968
Total commercial loans and leases
Pass(1)	10,339	8,812	7,219	3,419	1,903	3,572	20,552	340	56,156
Special Mention	56	398	286	180	156	239	1,071	34	2,420
Substandard	207	199	315	109	138	153	749	22	1,892
Doubtful	81	36	42	38	3	34	87	4	325
Total commercial	$10,683	$9,445	$7,862	$3,746	$2,200	$3,998	$22,459	$400	$60,793

(1) Includes $4.2 billion PPP loans designated as pass that are fully guaranteed by the SBA originating in 2020.

For retail loans, Citizens utilizes credit scores provided by FICO and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO credit scores are considered the strongest indicator of credit losses over the contractual life of the loan as the scores are based on current and historical national industry-wide consumer level credit performance data, and assist management in predicting the borrower’s future payment performance.

Citizens Financial Group, Inc. | 57

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of March 31, 2021:

	Term Loans by Origination Year						Revolving Loans
(in millions)	2021	2020	2019	2018	2017	Prior to 2017	Within the Revolving Period	Converted to Term	Total
Residential mortgages
800+	$307	$3,088	$1,756	$556	$1,014	$3,023	$—	$—	$9,744
740-799	729	2,369	944	337	446	1,442	—	—	6,267
680-739	175	699	331	140	157	681	—	—	2,183
620-679	14	96	93	46	65	306	—	—	620
<620	2	25	28	40	53	224	—	—	372
No FICO available(1)	2	2	1	—	—	11	—	—	16
Total residential mortgages	1,229	6,279	3,153	1,119	1,735	5,687	—	—	19,202
Home equity
800+	—	3	7	8	6	192	4,288	335	4,839
740-799	—	1	5	6	6	170	3,167	317	3,672
680-739	—	1	6	11	16	175	1,610	270	2,089
620-679	—	3	13	20	23	144	363	189	755
<620	—	5	21	33	26	124	87	203	499
No FICO available(1)	—	—	—	—	—	—	—	—	—
Total home equity	—	13	52	78	77	805	9,515	1,314	11,854
Automobile
800+	370	997	749	378	265	168	—	—	2,927
740-799	495	1,426	906	460	288	169	—	—	3,744
680-739	441	1,253	781	396	232	136	—	—	3,239
620-679	188	616	421	220	131	86	—	—	1,662
<620	18	159	218	168	117	87	—	—	767
No FICO available(1)	2	1	—	—	—	2	—	—	5
Total automobile	1,514	4,452	3,075	1,622	1,033	648	—	—	12,344
Education
800+	347	1,781	1,169	713	647	1,151	—	—	5,808
740-799	399	1,883	971	528	370	638	—	—	4,789
680-739	98	560	326	187	136	312	—	—	1,619
620-679	5	55	50	41	34	125	—	—	310
<620	—	5	12	15	12	62	—	—	106
No FICO available(1)	2	—	—	—	—	57	—	—	59
Total education	851	4,284	2,528	1,484	1,199	2,345	—	—	12,691
Other retail
800+	63	394	269	117	56	49	303	—	1,251
740-799	95	546	359	151	68	42	592	2	1,855
680-739	87	431	245	102	45	22	531	5	1,468
620-679	56	229	88	36	13	7	170	6	605
<620	4	46	35	20	7	4	74	8	198
No FICO available(1)	24	9	—	—	—	—	279	2	314
Total other retail	329	1,655	996	426	189	124	1,949	23	5,691
Retail
800+	1,087	6,263	3,950	1,772	1,988	4,583	4,591	335	24,569
740-799	1,718	6,225	3,185	1,482	1,178	2,461	3,759	319	20,327
680-739	801	2,944	1,689	836	586	1,326	2,141	275	10,598
620-679	263	999	665	363	266	668	533	195	3,952
<620	24	240	314	276	215	501	161	211	1,942
No FICO available(1)	30	12	1	—	—	70	279	2	394
Total retail	$3,923	$16,683	$9,804	$4,729	$4,233	$9,609	$11,464	$1,337	$61,782

(1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).

Citizens Financial Group, Inc. | 58

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of December 31, 2020:

	Term Loans by Origination Year						Revolving Loans
(in millions)	2020	2019	2018	2017	2016	Prior to 2016	Within the Revolving Period	Converted to Term	Total
Residential mortgages
800+	$2,687	$1,885	$638	$1,129	$1,615	$1,755	$—	$—	$9,709
740-799	2,931	1,133	398	527	743	904	—	—	6,636
680-739	784	351	162	172	295	458	—	—	2,222
620-679	97	94	44	56	66	223	—	—	580
<620	12	28	35	58	50	185	—	—	368
No FICO available(1)	1	2	1	5	1	14	—	—	24
Total residential mortgages	6,512	3,493	1,278	1,947	2,770	3,539	—	—	19,539
Home equity
800+	2	8	10	7	5	216	4,319	344	4,911
740-799	2	6	7	6	5	180	3,234	331	3,771
680-739	1	6	10	15	8	179	1,632	284	2,135
620-679	—	10	18	21	14	136	402	195	796
<620	1	17	30	29	18	122	105	214	536
No FICO available(1)	—	—	—	—	—	—	—	—	—
Total home equity	6	47	75	78	50	833	9,692	1,368	12,149
Automobile
800+	1,056	812	424	312	169	62	—	—	2,835
740-799	1,514	1,022	531	344	172	59	—	—	3,642
680-739	1,347	889	461	282	138	47	—	—	3,164
620-679	669	484	259	157	84	32	—	—	1,685
<620	140	242	189	137	79	34	—	—	821
No FICO available(1)	2	—	—	—	—	4	—	—	6
Total automobile	4,728	3,449	1,864	1,232	642	238	—	—	12,153
Education
800+	1,817	1,363	849	781	578	777	—	—	6,165
740-799	1,797	1,009	541	387	251	423	—	—	4,408
680-739	450	294	173	127	90	221	—	—	1,355
620-679	26	35	33	28	25	95	—	—	242
<620	2	5	10	10	8	41	—	—	76
No FICO available(1)	2	—	—	—	—	60	—	—	62
Total education	4,094	2,706	1,606	1,333	952	1,617	—	—	12,308
Other retail
800+	461	380	163	77	15	44	341	—	1,481
740-799	620	460	184	81	19	31	638	2	2,035
680-739	495	302	111	48	10	13	561	5	1,545
620-679	248	104	37	14	3	5	174	7	592
<620	24	30	17	6	1	3	77	8	166
No FICO available(1)	54	1	—	—	—	—	272	2	329
Total other retail	1,902	1,277	512	226	48	96	2,063	24	6,148
Retail
800+	6,023	4,448	2,084	2,306	2,382	2,854	4,660	344	25,101
740-799	6,864	3,630	1,661	1,345	1,190	1,597	3,872	333	20,492
680-739	3,077	1,842	917	644	541	918	2,193	289	10,421
620-679	1,040	727	391	276	192	491	576	202	3,895
<620	179	322	281	240	156	385	182	222	1,967
No FICO available(1)	59	3	1	5	1	78	272	2	421
Total retail	$17,242	$10,972	$5,335	$4,816	$4,462	$6,323	$11,755	$1,392	$62,297

(1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).

Citizens Financial Group, Inc. | 59

Nonaccrual and Past Due Assets

The following table presents nonaccrual loans and leases and loans accruing and 90 days or more past due:

	As of March 31, 2021			As of December 31, 2020
(in millions)	Nonaccrual loans and leases	90+ days past due and accruing	Nonaccrual with no related ACL	Nonaccrual loans and leases	90+ days past due and accruing	Nonaccrual with no related ACL
Commercial and industrial	$281	$3	$56	$280	$20	$56
Commercial real estate	100	9	37	176	—	2
Leases	1	—	—	2	1	—
Total commercial	382	12	93	458	21	58
Residential mortgages	237	23	178	167	30	96
Home equity	269	—	202	276	—	207
Automobile	70	—	33	72	—	17
Education	22	2	2	18	2	2
Other retail	28	9	2	28	9	—
Total retail	626	34	417	561	41	322
Total loans and leases	$1,008	$46	$510	$1,019	$62	$380

Interest income is generally not recognized for loans and leases that are on nonaccrual status. The Company reverses accrued interest receivable with a charge to interest income upon classifying the loan or lease as nonaccrual.

    The following table presents an analysis of the age of both accruing and nonaccruing loan and lease past due amounts:

	March 31, 2021					December 31, 2020
	Days Past Due					Days Past Due
(in millions)	Current-29	30-59	60-89	90 or More	Total	Current-29	30-59	60-89	90 or More	Total
Commercial and industrial	$43,768	$178	$20	$92	$44,058	$43,817	$223	$16	$117	$44,173
Commercial real estate	14,440	60	36	17	14,553	14,531	1	85	35	14,652
Leases	1,798	2	—	2	1,802	1,956	9	—	3	1,968
Total commercial	60,006	240	56	111	60,413	60,304	233	101	155	60,793
Residential mortgages	18,951	55	11	185	19,202	19,291	59	21	168	19,539
Home equity	11,599	46	19	190	11,854	11,848	61	28	212	12,149
Automobile	12,176	117	41	10	12,344	11,901	170	65	17	12,153
Education	12,638	29	13	11	12,691	12,255	33	13	7	12,308
Other retail	5,602	31	24	34	5,691	6,047	38	29	34	6,148
Total retail loans	60,966	278	108	430	61,782	61,342	361	156	438	62,297
Total	$120,972	$518	$164	$541	$122,195	$121,646	$594	$257	$593	$123,090

At March 31, 2021 and December 31, 2020, the Company had collateral-dependent residential mortgage and home equity loans totaling $613 million and $552 million, respectively. At March 31, 2021 and December 31, 2020, the Company had collateral-dependent commercial loans totaling $110 million and $206 million, respectively.

The amortized cost basis of mortgage loans collateralized by residential real estate property for which formal foreclosure proceedings were in process was $112 million and $119 million as of March 31, 2021 and December 31, 2020, respectively.

Citizens Financial Group, Inc. | 60

Troubled Debt Restructurings

The following table summarizes TDRs by portfolio segment and total unfunded commitments:

(in millions)	March 31, 2021	December 31, 2020
Commercial	$367	$257
Retail	714	718
Unfunded commitments related to TDRs	167	49

The following tables below summarize how loans were modified during the three months ended March 31, 2021 and March 31, 2020. The reported balances represent the post-modification outstanding amortized cost basis and can include loans that became TDRs during the period and were paid off in full, charged off, or sold prior to period end. Pre-modification balances for modified loans approximate the post-modification balances shown.

	Three Months Ended March 31, 2021
	Primary Modification Types
	Interest Rate Reduction(1)		Maturity Extension(2)		Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost
Commercial and industrial	—	$—	3	$3	4	$—
Commercial real estate	—	—	—	—	—	—
Total commercial loans	—	—	3	3	4	—
Residential mortgages	20	4	9	6	13	3
Home equity	34	2	41	5	72	4
Automobile	21	—	52	—	596	8
Education	—	—	—	—	147	4
Other retail	556	3	—	—	74	1
Total retail loans	631	9	102	11	902	20
Total	631	$9	105	$14	906	$20

	Three Months Ended March 31, 2020
	Primary Modification Types
	Interest Rate Reduction(1)		Maturity Extension(2)		Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost
Commercial and industrial	—	$—	2	$—	17	$41
Commercial real estate	—	—	—	—	—	—
Total commercial loans	—	—	2	—	17	41
Residential mortgages	38	6	37	7	21	4
Home equity	46	4	6	—	71	4
Automobile	47	1	—	—	183	2
Education	—	—	—	—	91	2
Other retail	861	4	—	—	112	1
Total retail loans	992	15	43	7	478	13
Total	992	$15	45	$7	495	$54

(1) Includes modifications that consist of multiple concessions, one of which is an interest rate reduction.

(2) Includes modifications that consist of multiple concessions, one of which is a maturity extension (unless one of the other concessions was an interest rate reduction).

(3) Includes modifications other than interest rate reductions or maturity extensions, such as lowering scheduled payments for a specified period of time, principal forgiveness, and capitalizing arrearages. Also included are the following: deferrals, trial modifications, certain bankruptcies, loans in forbearance and prepayment plans. Modifications can include the deferral of accrued interest resulting in post modification balances being higher than pre-modification.

The net change to ALLL resulting from modifications of loans for the three months ended March 31, 2021 and 2020 was $0 million and $4 million, respectively. Charge-offs may also be recorded on TDRs. Citizens recorded $2 million of charge-offs related to TDRs for each of the three months ended March 31, 2021 and 2020.

A payment default refers to a loan that becomes 90 days or more past due under the modified terms. Loan data includes loans meeting the criteria that were paid off in full, charged off, or sold prior to March 31, 2021 and 2020. For commercial loans, the amortized cost basis of TDRs that defaulted within 12 months of their modification date was $22 million and $13 million in the three months ended March 31, 2021 and 2020,

Citizens Financial Group, Inc. | 61

respectively. For retail loans, there were $15 million and $11 million of loans which defaulted within 12 months of their restructuring date for the three months ended March 31, 2021 and 2020, respectively.

Concentrations of Credit Risk

Most of the Company’s lending activity is with customers located in the New England, Mid-Atlantic and Midwest regions. Generally, loans are collateralized by assets including real estate, inventory, accounts receivable, other personal property and investment securities. As of March 31, 2021 and December 31, 2020, Citizens had a significant amount of loans collateralized by residential and commercial real estate. There were no significant concentration risks within the commercial loan or retail loan portfolios. Exposure to credit losses arising from lending transactions may fluctuate with fair values of collateral supporting loans, which may not perform according to contractual agreements. The Company’s policy is to collateralize loans to the extent necessary; however, unsecured loans are also granted on the basis of the financial strength of the applicant and the facts surrounding the transaction.

Certain loan products, including residential mortgages, home equity loans and lines of credit, and credit cards, have contractual features that may increase credit exposure to the Company in the event of an increase in interest rates or a decline in housing values. These products include loans that exceed 90% of the value of the underlying collateral (high LTV loans), interest-only residential mortgages, and loans with low introductory rates. The following tables present balances of loans with these characteristics:

	March 31, 2021
(in millions)	Residential Mortgages	Home Equity	Other Retail	Total
High loan-to-value	$224	$41	$—	$265
Interest-only	2,936	—	—	2,936
Low introductory rate	—	—	145	145
Multiple characteristics and other	2	—	—	2
Total	$3,162	$41	$145	$3,348

	December 31, 2020
(in millions)	Residential Mortgages	Home Equity	Other Retail	Total
High loan-to-value	$289	$64	$—	$353
Interest-only	2,801	—	—	2,801
Low introductory rate	—	—	170	170
Total	$3,090	$64	$170	$3,324

NOTE 5 - MORTGAGE BANKING AND OTHER

The Company sells residential mortgages to GSEs and other parties, who may issue securities backed by pools of such loans. The Company retains no beneficial interests in these sales, but may retain the servicing rights for the loans sold. The Company is obligated to subsequently repurchase a loan if the purchaser discovers a representation or warranty violation such as noncompliance with eligibility or servicing requirements, or customer fraud that should have been identified in a loan file review.

The Company recognizes the right to service residential mortgage loans for others, or MSRs, as separate assets, which are presented in other assets on the Consolidated Balance Sheets, when purchased or when servicing is contractually separated from the underlying mortgage loans by sale with servicing rights retained. The following table summarizes activity related to residential mortgage loans sold with servicing rights retained:

	Three Months Ended March 31,
(in millions)	2021	2020
Cash proceeds from residential mortgage loans sold with servicing retained	$9,038	$5,272
Gain on sales (1)	140	143
Contractually specified servicing, late and other ancillary fees (1)	58	58

(1) Reported in mortgage banking fees on the Consolidated Statements of Operations.

The Company records MSRs at fair value method each reporting date with any changes in fair value during the period recorded in mortgage banking fees in the Consolidated Statements of Operations. The unpaid principal balance of the related residential mortgage loans was $81.8 billion and $81.2 billion as of March 31, 2021 and

Citizens Financial Group, Inc. | 62

December 31, 2020, respectively. The Company manages an active hedging strategy to manage the risk associated with changes in the value of the MSR portfolio, which includes the purchase of freestanding derivatives.

The following table summarizes changes in MSRs recorded using the fair value method:

	As of and for the Three Months Ended March 31,
(in millions)	2021	2020
Fair value as of beginning of the period	$658	$642
Transfers upon election of fair value method(1)	—	190
Fair value as of beginning of the period, adjusted	658	832
Amounts capitalized	87	67
Changes in unpaid principal balance during the period (2)	(58)	(40)
Changes in fair value during the period (3)	206	(282)
Fair value at end of the period	$893	$577

(1) Effective January 1, 2020, the Company elected to account for all MSRs previously accounted for under the amortization method under the fair value method.

(2) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial

paydowns, and ii) loans that paid off during the period.

(3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

The fair value of MSRs is estimated by using the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, contractual servicing fee income, servicing costs, default rates, ancillary income, and other economic factors, which are determined based on current market interest rates. The valuation does not attempt to forecast or predict the future direction of interest rates.

The sensitivity analysis below presents the impact to current fair value of an immediate 50 basis point and 100 basis point adverse change in key economic assumptions and the decline in fair value if the respective adverse change was realized. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. In reality, changes in one factor may result in changes in another (e.g., changes in interest rates, which drive changes in prepayment rates, could result in changes in the discount rates), which may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates.

	March 31, 2021			December 31, 2020
	Actual	Decline in fair value due to		Actual	Decline in fair value due to
(dollars in millions)
Fair value	$893	50 bps adverse change	100 bps adverse change	$658	50 bps adverse change	100 bps adverse change
Weighted average life (in years)	5.9			4.2
Weighted average constant prepayment rate	11.3%	$103	$228	17.3%	$122	$202
Weighted average option adjusted spread	582 bps	18	37	595 bps	12	24

Citizens accounts for derivatives in its mortgage banking operations at fair value on the Consolidated Balance Sheets as derivative assets or derivative liabilities, depending on whether the derivative had a positive (asset) or negative (liability) fair value as of the balance sheet date. The Company’s mortgage banking derivatives include commitments to originate mortgages held for sale, certain loan sale agreements, and other financial instruments that meet the definition of a derivative. Refer to Note 8 for additional information.

Other Serviced Loans

From time to time, Citizens engages in other servicing relationships. The following table presents the unpaid principal balance of other serviced loans:

(in millions)	March 31, 2021	December 31, 2020
Education(1)	$903	$974
Commercial(2)	55	51

(1) Represents the servicing associated with education loans sold.

(2) Represents the government guaranteed portion of SBA loans sold to outside investors.

Citizens Financial Group, Inc. | 63

NOTE 6 - VARIABLE INTEREST ENTITIES

    Citizens is involved in various entities that are considered VIEs, including investments in limited partnerships that sponsor affordable housing projects, limited liability companies that sponsor renewable energy projects or asset-backed securities, and lending to special purpose entities. Citizens’ maximum exposure to loss as a result of its involvement with these entities is limited to the balance sheet carrying amount of its investment in equity and asset-backed securities, unfunded commitments, and outstanding principal balance of loans to special purpose entities. A summary of these investments is presented below:

(in millions)	March 31, 2021	December 31, 2020
Lending to special purpose entities included in loans and leases	$1,269	$1,295
LIHTC investment included in other assets	1,776	1,687
LIHTC unfunded commitments included in other liabilities	874	875
Investment in asset-backed securities included in HTM securities	854	893
Renewable energy investments included in other assets	459	403

Lending to Special Purpose Entities

Citizens provides lending facilities to third-party sponsored special purpose entities. Because the sponsor for each respective entity has the power to direct how proceeds from the Company are utilized, as well as maintains responsibility for any associated servicing commitments, Citizens is not the primary beneficiary of these entities. Accordingly, Citizens does not consolidate these VIEs on the Consolidated Balance Sheets. As of March 31, 2021 and December 31, 2020, the lending facilities had aggregate unpaid principal balances of $1.3 billion in each period, and undrawn commitments to extend credit of $1.7 billion and $1.5 billion, respectively.

Low Income Housing Tax Credit Partnerships

The purpose of the Company’s equity investments is to assist in achieving the goals of the Community Reinvestment Act and to earn an adequate return of capital. LIHTC partnerships are managed by unrelated general partners that have the power to direct the activities which most significantly affect the performance of the partnerships. Citizens is therefore not the primary beneficiary of any LIHTC partnerships. Accordingly, Citizens does not consolidate these VIEs and accounts for these investments in other assets on the Consolidated Balance Sheets.

Citizens applies the proportional amortization method to account for its LIHTC investments. Under the proportional amortization method, the Company applies a practical expedient and amortizes the initial cost of the investment in proportion to the tax credits received in the current period as compared to the total tax credits expected to be received over the life of the investment. The amortization and tax benefits are included as a component of income tax expense. The tax credits received are reported as a reduction of income tax expense (or an increase to income tax benefit) related to these transactions.

The following table presents other information related to the Company’s affordable housing tax credit investments:

	Three Months Ended March 31,
(in millions)	2021	2020
Tax credits included in income tax expense	$51	$41
Other tax benefits included in income tax expense	12	10
Total tax benefit included in income tax expense	63	51
Less: Amortization expense included in income tax expense	53	43
Net benefit from affordable housing tax credit investments included in income tax expense	$10	$8

No LIHTC investment impairment losses were recognized three months ended March 31, 2021 and 2020, respectively.

Asset-backed securities        

Citizens invests in certain asset-backed securities that are sponsored by legal entities determined to be VIEs. Each reporting period, Citizens is required to evaluate any changes in its involvement with the VIEs that issue the asset-backed securities to determine if the Company is required to consolidate the VIE. As of March 31,

Citizens Financial Group, Inc. | 64

2021, the Company concluded, based on the fact that the activities which most significantly affect the performance of the VIE are controlled by the equity holder in the VIE, and not by Citizens; therefore, Citizens is not the primary beneficiary of the VIE and does not consolidate the VIE. The Company accounts for its investment in the debt issued by these entities as HTM asset-backed securities on the Consolidated Balance Sheets.

Renewable Energy Entities

The Company’s investments in renewable energy entities provide benefits from a return generated by government incentives plus other tax attributes that are associated with tax ownership (e.g., tax depreciation). As a tax equity investor, Citizens does not have the power to direct the activities which most significantly affect the performance of these entities and therefore is not the primary beneficiary of any renewable energy entities. Accordingly, Citizens does not consolidate these VIEs and accounts for these investments in other assets on the Consolidated Balance Sheets.

NOTE 7 - BORROWED FUNDS

Short-term borrowed funds

Short-term borrowed funds were $70 million and $243 million as of March 31, 2021 and December 31, 2020, respectively.

Long-term borrowed funds

The following table presents a summary of the Company’s long-term borrowed funds:

(in millions)	March 31, 2021	December 31, 2020
Parent Company:
2.375% fixed-rate senior unsecured debt, due July 2021	$350	$350
4.150% fixed-rate subordinated debt, due September 2022 (1)	168	182
3.750% fixed-rate subordinated debt, due July 2024 (1)	90	159
4.023% fixed-rate subordinated debt, due October 2024 (1)	17	25
4.350% fixed-rate subordinated debt, due August 2025 (1)	133	193
4.300% fixed-rate subordinated debt, due December 2025 (1)	336	450
2.850% fixed-rate senior unsecured notes, due July 2026	497	497
2.500% fixed-rate senior unsecured notes, due February 2030	297	297
3.250% fixed-rate senior unsecured notes, due April 2030	745	745
3.750% fixed-rate reset subordinated debt, due February 2031 (1)	69	—
4.300% fixed-rate reset subordinated debt, due February 2031 (1)	135	—
4.350% fixed-rate reset subordinated debt, due February 2031 (1)	60	—
2.638% fixed-rate subordinated debt, due September 2032	545	543
CBNA’s Global Note Program:
2.550% senior unsecured notes, due May 2021	1,000	1,003
3.250% senior unsecured notes, due February 2022	712	716
0.918% floating-rate senior unsecured notes, due February 2022 (2)	300	299
1.000% floating-rate senior unsecured notes, due May 2022 (2)	250	250
2.650% senior unsecured notes, due May 2022	508	510
3.700% senior unsecured notes, due March 2023	523	527
1.143% floating-rate senior unsecured notes, due March 2023 (2)	250	249
2.250% senior unsecured notes, due April 2025	746	746
3.750% senior unsecured notes, due February 2026	536	551
Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 0.920% weighted average rate, due through 2038	19	19
Other	30	35
Total long-term borrowed funds	$8,316	$8,346

(1) March 31, 2021 balances reflect the February 2021 completion of $265 million in private exchange offers for five series of outstanding subordinated notes whereby participants received newly issued 3.750%, 4.300%, and 4.350% fixed-rate reset subordinated notes due 2031 which are redeemable by the Company five years prior to their maturity.

(2) Rate disclosed reflects the floating rate as of March 31, 2021 or final rate, as applicable.

The Parent Company’s long-term borrowed funds as of March 31, 2021 and December 31, 2020 included

Citizens Financial Group, Inc. | 65

principal balances of $3.5 billion and unamortized deferred issuance costs and/or discounts of $87 million and $90 million, respectively. CBNA and other subsidiaries’ long-term borrowed funds as of March 31, 2021 and December 31, 2020 included principal balances of $4.8 billion with unamortized deferred issuance costs and/or discounts of $10 million and $11 million, respectively, and hedging basis adjustments of $85 million and $112 million, respectively. See Note 8 for further information about the Company’s hedging of certain long-term borrowed funds.

Advances, lines of credit, and letters of credit from the FHLB are collateralized primarily by residential mortgages and home equity products at least sufficient to satisfy the collateral maintenance level established by the FHLB. The utilized borrowing capacity for FHLB advances and letters of credit was $2.8 billion and $3.2 billion at March 31, 2021 and December 31, 2020, respectively. The Company’s available FHLB borrowing capacity was $14.1 billion and $13.9 billion at March 31, 2021 and December 31, 2020, respectively. Citizens can also borrow from the FRB discount window to meet short-term liquidity requirements. Collateral, including certain loans, is pledged to support this borrowing capacity. At March 31, 2021, the Company’s unused secured borrowing capacity was approximately $66.6 billion, which includes unencumbered securities, FHLB borrowing capacity, and FRB discount window capacity.

The following table presents a summary of maturities for the Company’s long-term borrowed funds at March 31, 2021:

(in millions)	Parent Company	CBNA and Other Subsidiaries	Consolidated
Year
2021	$350	$1,006	$1,356
2022	168	1,777	1,945
2023	—	774	774
2024	107	1	108
2025	469	759	1,228
2026 and thereafter	2,348	557	2,905
Total	$3,442	$4,874	$8,316

NOTE 8 - DERIVATIVES

In the normal course of business, Citizens enters into a variety of derivative transactions to meet the financing needs of its customers and to reduce its own exposure to fluctuations in interest rates and foreign currency exchange rates. These transactions include interest rate swap contracts, interest rate options, foreign exchange contracts, residential loan commitment rate locks, interest rate future contracts, swaptions, certain commodities, forward commitments to sell TBAs, forward sale contracts and purchase options. The Company does not use derivatives for speculative purposes.

The Company’s derivative instruments are recognized on the Consolidated Balance Sheets in derivative assets and derivative liabilities at fair value. Certain derivatives are cleared through a central clearing house. Cleared derivatives represent contracts executed bilaterally with counterparties in the OTC market that are novated to a central clearing house who then becomes our counterparty. OTC-cleared derivative instruments are typically settled in cash each day based on the prior day value. Information regarding the valuation methodology and inputs used to estimate the fair value of the Company’s derivative instruments is described in Note 19 in the Company’s 2020 Form 10-K.

Derivative assets and derivative liabilities are netted by counterparty on the Consolidated Balance Sheets if a “right of setoff” has been established in a master netting agreement between the Company and the counterparty. This netted derivative asset or liability position is also netted against the fair value of any cash collateral that has been pledged or received in accordance with a master netting agreement.

Citizens Financial Group, Inc. | 66

The following table presents derivative instruments included on the Consolidated Balance Sheets:

	March 31, 2021			December 31, 2020
(in millions)	Notional Amount(1)	Derivative Assets	Derivative Liabilities	Notional Amount(1)	Derivative Assets	Derivative Liabilities
Derivatives designated as hedging instruments:
Interest rate contracts	$26,550	$3	$2	$22,300	$1	$3
Derivatives not designated as hedging instruments:
Interest rate contracts	148,086	1,122	182	149,021	1,565	214
Foreign exchange contracts	18,731	273	213	16,789	320	291
Commodities contracts	294	135	138	246	62	61
TBA contracts	12,842	156	16	11,149	8	65
Other contracts	7,527	38	—	8,051	197	—
Total derivatives not designated as hedging instruments		1,724	549		2,152	631
Gross derivative fair values		1,727	551		2,153	634
Less: Gross amounts offset in the Consolidated Balance Sheets (2)		(190)	(190)		(182)	(182)
Less: Cash collateral applied (2)		(239)	(250)		(56)	(324)
Total net derivative fair values presented in the Consolidated Balance Sheets		$1,298	$111		$1,915	$128

(1) The notional or contractual amount of interest rate derivatives and foreign exchange contracts is the amount upon which interest and other payments under the contract are based. For interest rate contracts, the notional amount is typically not exchanged. Therefore, notional amounts should not be taken as the measure of credit or market risk, as they do not measure the true economic risk of these contracts.

(2) Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions as well as collateral paid and received.

The Company’s derivative transactions are internally divided into three sub-groups: institutional, customer and residential loan. Certain derivative transactions within these sub-groups are designated as fair value or cash flow hedges, as described below:

Derivatives Designated As Hedging Instruments

The Company’s institutional derivatives qualify for hedge accounting treatment. The net interest accruals on interest rate swaps designated in a fair value or cash flow hedge relationship are treated as an adjustment to interest income or interest expense of the item being hedged. The Company formally documents at inception all hedging relationships, as well as risk management objectives and strategies for undertaking various accounting hedges. Additionally, the Company monitors the effectiveness of its hedge relationships during the duration of the hedge period. The methods utilized to assess hedge effectiveness vary based on hedge relationship and the Company monitors each relationship to ensure that management’s initial intent continues to be satisfied. The Company discontinues hedge accounting treatment when it is determined that a derivative is not expected to be, or has ceased to be, effective as a hedge and subsequently reflects changes in the fair value of the derivative in earnings after termination of the hedge relationship.

Fair Value Hedges

In a fair value hedge, changes in the fair value of both the derivative instrument and the hedged asset or liability attributable to the risk being hedged are recognized in the same income statement line item in the Consolidated Statements of Operations when the changes in fair value occur.

Citizens has outstanding interest rate swap agreements utilized to manage the interest rate exposure on its long-term borrowings, certain fixed rate residential mortgages and AFS debt securities. Certain fair value hedges have been designated as a last-of-layer hedge, which affords the Company the ability to execute a fair value hedge of the interest rate risk associated with a portfolio of similar prepayable assets whereby the last dollar amount estimated to remain in the portfolio of assets is identified as the hedged item.

Citizens Financial Group, Inc. | 67

The following table presents the change in fair value of interest rate contracts designated as fair value hedges, as well as the change in fair value of the related hedged items attributable to the risk being hedged, included in the Consolidated Statements of Operations:

	Three Months Ended March 31,
(in millions)	2021	2020	Affected Line Item in the Consolidated Statements of Operations
Interest rate swaps hedging borrowed funds	($28)	$93	Interest expense - long-term borrowed funds
Hedged long-term debt attributable to the risk being hedged	28	(92)	Interest expense - long-term borrowed funds
Interest rate swaps hedging fixed rate loans	—	17	Interest and fees on loans and leases
Hedged fixed rate loans attributable to the risk being hedged	—	(17)	Interest and fees on loans and leases
Interest rate swaps hedging debt securities available for sale	28	(107)	Interest income - investment securities
Hedged debt securities available for sale attributable to risk being hedged	(28)	107	Interest income - investment securities

The following table reflects amounts recorded on the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges:    

	March 31, 2021		December 31, 2020
(in millions)	Debt securities available for sale(1)	Long-term borrowed funds	Debt securities available for sale(1)	Long-term borrowed funds
Carrying amount of hedged assets	$9,549	$—	$10,869	$—
Carrying amount of hedged liabilities	—	3,280	—	3,307
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	68	85	96	112

(1) The Company designated $2.0 billion as the hedged amount (from a closed portfolio of prepayable financial assets with an amortized cost basis of $9.5 billion and $10.9 billion as of March 31, 2021 and December 31, 2020, respectively) in a last-of-layer hedging relationship, which commenced in the third quarter of 2019.

Cash Flow Hedges

In a cash flow hedge, the entire change in the fair value of the interest rate swap included in the assessment of hedge effectiveness is initially recorded in OCI and is subsequently reclassified from OCI to current period earnings (interest income or interest expense) in the same period that the hedged item affects earnings.

Citizens has outstanding interest rate swap agreements designed to hedge a portion of the Company’s floating-rate assets, and liabilities. All of these swaps have been deemed highly effective cash flow hedges. During the next 12 months, there are $94 million in pre-tax net gains on derivative instruments included in OCI expected to be reclassified to net interest income in the Consolidated Statements of Operations. This amount could differ from amounts actually recognized due to changes in interest rates, hedge de-designations, and the addition of other hedges subsequent to March 31, 2021.

The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income relating to derivative instruments designated as cash flow hedges:

	Three Months Ended March 31,
(in millions)	2021	2020
Amount of pre-tax net (losses) gains recognized in OCI	($28)	$129
Amount of pre-tax net gains reclassified from OCI into interest income	46	5
Amount of pre-tax net losses reclassified from OCI into interest expense	(12)	(1)

Derivatives Not Designated As Hedging Instruments

Economic Hedges

The Company’s economic hedges include those related to offsetting customer derivatives, residential mortgage loan derivatives (including interest rate lock commitments and forward sales commitments) and derivatives to hedge its residential MSR portfolio. Customer derivatives include interest rate, foreign exchange

Citizens Financial Group, Inc. | 68

and commodity derivative contracts designed to meet the hedging and financing needs of the Company’s customers, and are economically hedged by the Company to offset its market exposure. Interest rate lock commitments on residential mortgage loans that will be held for sale are considered derivative instruments, and are economically hedged by entering into forward sale commitments to manage changes in fair value due to interest rate risk. Residential MSR portfolio derivatives are entered to hedge the risk of changes in the fair value of the Company’s MSR asset.

The following table presents the effect of economic hedges on noninterest income:

	Amounts Recognized in Noninterest Income for the
	Three Months Ended March 31,		Affected Line Item in the Consolidated Statements of Operations
(in millions)	2021	2020
Economic hedge type:
Customer interest rate contracts	($348)	$1,089	Foreign exchange and interest rate products
Customer foreign exchange contracts	(116)	(30)	Foreign exchange and interest rate products
Customer commodity contracts	94	(63)	Foreign exchange and interest rate products
Derivative contracts to hedge interest rate risk	356	(1,084)	Foreign exchange and interest rate products
Derivative contracts to hedge foreign exchange risk	150	99	Foreign exchange and interest rate products
Derivative transactions to hedge commodity price risk	(92)	63	Foreign exchange and interest rate products
Residential loan commitments	(238)	140	Mortgage banking fees
Derivative contracts used to hedge residential loan commitments	275	(129)	Mortgage banking fees
Derivative contracts used to hedge residential MSRs	(182)	271	Mortgage banking fees
Total	($101)	$356

NOTE 9 - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table presents the changes in the balances, net of income taxes, of each component of AOCI:

	As of and for the Three Months Ended March 31,
(in millions)	Net Unrealized (Losses) Gains on Derivatives	Net Unrealized (Losses) Gains on Debt Securities	Employee Benefit Plans	Total AOCI
Balance at January 1, 2020	$3	$1	($415)	($411)
Other comprehensive income before reclassifications	96	400	—	496
Amounts reclassified to the Consolidated Statements of Operations	(3)	—	3	—
Net other comprehensive income	93	400	3	496
Balance at March 31, 2020	$96	$401	($412)	$85
Balance at January 1, 2021	($11)	$380	($429)	($60)
Other comprehensive loss before reclassifications	(21)	(307)	—	(328)
Amounts reclassified to the Consolidated Statements of Operations	(25)	(2)	4	(23)
Net other comprehensive (loss) income	(46)	(309)	4	(351)
Balance at March 31, 2021	($57)	$71	($425)	($411)
Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCI	Net interest income	Securities gains, net	Other operating expense

Citizens Financial Group, Inc. | 69

NOTE 10 - STOCKHOLDERS’ EQUITY

Preferred Stock

The following table summarizes the Company’s preferred stock:

			March 31, 2021			December 31, 2020
(in millions, except per share and share data)	Liquidation value per share		Preferred Shares		Carrying Amount	Preferred Shares	Carrying Amount
Authorized ($25 par value)			100,000,000			100,000,000
Issued and outstanding:
Series A	$1,000		250,000		$247	250,000	$247
Series B	1,000		300,000		296	300,000	296
Series C	1,000		300,000		297	300,000	297
Series D	1,000	(1)	300,000	(2)	293	300,000	293
Series E	1,000	(1)	450,000	(3)	437	450,000	437
Series F	1,000		400,000		395	400,000	395
Total			2,000,000		$1,965	2,000,000	$1,965

(1) Equivalent to $25 per depositary share.

(2) Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock.

(3) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock.

For further detail regarding the terms and conditions of the Company’s preferred stock, see Note 16 to the Company’s Consolidated Financial Statements in the 2020 Form 10-K.

Dividends

	Three Months Ended March 31, 2021			Three Months Ended March 31, 2020
(in millions, except per share and share data)	Dividends Declared per Share	Dividends Declared	Dividends Paid	Dividends Declared per Share	Dividends Declared	Dividends Paid
Common stock	$0.39	$167	$167	$0.39	$168	$168
Preferred stock
Series A	$10.49	$3	$3	$27.50	$7	$—
Series B	—	—	9	—	—	9
Series C	15.94	5	5	15.94	5	5
Series D	15.88	5	5	15.88	5	5
Series E	12.50	5	5	12.50	5	4
Series F	14.13	5	5	—	—	—
Total preferred stock		$23	$32		$22	$23

Treasury Stock

During the three months ended March 31, 2021, the Company repurchased $95 million, or 2,244,924 shares, of its outstanding common stock, which are held in treasury stock.

NOTE 11 - COMMITMENTS AND CONTINGENCIES

A summary of outstanding off-balance sheet arrangements is presented below. For more information on these arrangements, see Note 18 in the Company’s 2020 Form 10-K.

(in millions)	March 31, 2021	December 31, 2020
Commitments to extend credit	$76,200	$74,160
Letters of credit	2,077	2,239
Risk participation agreements	71	98
Loans sold with recourse	58	54
Marketing rights	29	29
Total	$78,435	$76,580

Citizens Financial Group, Inc. | 70

Commitments to Extend Credit

Commitments to extend credit are agreements to lend to customers in accordance with conditions contractually agreed upon in advance. Generally, the commitments have fixed expiration dates or termination clauses and may require payment of a fee. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements.

Letters of Credit

Letters of credit in the table above reflect commercial, standby financial and standby performance letters of credit. Financial and performance standby letters of credit are issued by the Company for the benefit of its customers. They are used as conditional guarantees of payment to a third party in the event the customer either fails to make specific payments (financial) or fails to complete a specific project (performance). The Company’s exposure to credit loss in the event of counterparty nonperformance in connection with the above instruments is represented by the contractual amount of those instruments. Generally, letters of credit are collateralized by cash, accounts receivable, inventory or investment securities. Credit risk associated with letters of credit is considered in determining the appropriate amounts of allowances for unfunded commitments. Standby letters of credit and commercial letters of credit are issued for terms of up to ten years and one year, respectively.

Other Commitments

Citizens has additional off-balance sheet arrangements that are summarized below:

•Marketing Rights - During 2003, Citizens entered into a 25-year agreement to acquire the naming and marketing rights of a baseball stadium in Pennsylvania.

•Loans sold with recourse - Citizens is an originator and servicer of residential mortgages and routinely sells such mortgage loans in the secondary market and to GSEs. In the context of such sales, the Company makes certain representations and warranties regarding the characteristics of the underlying loans and, as a result, may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of those representations and warranties. The Company also sells the government guaranteed portion of certain SBA loans to outside investors, for which it retains the servicing rights.

•Risk Participation Agreements - RPAs are guarantees issued by the Company to other parties for a fee, whereby the Company agrees to participate in the credit risk of a derivative customer of the other party. The current amount of credit exposure is spread out over multiple counterparties. RPAs generally have terms ranging from one year to five years; however, certain outstanding agreements have terms as long as nine years.

Contingencies

The Company operates in a legal and regulatory environment that exposes it to potentially significant risks. A certain amount of litigation ordinarily results from the nature of the Company’s banking and other businesses. The Company is a party to legal proceedings, including class actions. The Company is also the subject of investigations, reviews, subpoenas, and regulatory matters arising out of its normal business operations, which, in some instances, relate to concerns about fair lending, unfair and/or deceptive practices, mortgage-related issues, and mis-selling of certain products. In addition, the Company engages in discussions with relevant governmental and regulatory authorities on a regular and ongoing basis regarding various issues, and any issues discussed or identified may result in investigatory or other action being taken. Litigation and regulatory matters may result in settlements, damages, fines, penalties, public or private censure, increased costs, required remediation, restrictions on business activities, or other impacts on the Company.

In these disputes and proceedings, the Company contests liability and the amount of damages as appropriate. Given their complex nature, and based on the Company's experience, it may be years before some of these matters are finally resolved. Moreover, before liability can be reasonably estimated for a claim, numerous legal and factual issues may need to be examined, including through potentially lengthy discovery and determination of important factual matters, and by addressing novel or unsettled legal issues relevant to the proceedings in question. The Company cannot predict with certainty if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages. The Company recognizes a provision for a claim when, in the opinion of management after seeking legal advice,

Citizens Financial Group, Inc. | 71

it is probable that a liability exists and the amount of loss can be reasonably estimated. In many proceedings, however, it is not possible to determine whether any loss is probable or to estimate the amount of any loss.

Based on information currently available, the advice of legal counsel and other advisers, and established reserves, management believes that the aggregate liabilities, if any, potentially arising from these proceedings will not have a materially adverse effect on the Company’s unaudited interim Consolidated Financial Statements.

NOTE 12 - FAIR VALUE MEASUREMENTS

Citizens measures or monitors many of its assets and liabilities on a fair value basis. Fair value is used on a recurring basis for assets and liabilities for which fair value is the required or elected measurement basis of accounting. Additionally, fair value is used on a nonrecurring basis to evaluate assets for impairment or for disclosure purposes. Nonrecurring fair value adjustments typically involve the application of lower of cost or market accounting or write-downs of individual assets. Citizens also applies the fair value measurement guidance to determine amounts reported for certain disclosures in this Note for assets and liabilities that are not required to be reported at fair value in the financial statements.

Fair Value Option

Citizens elected to account for residential mortgage LHFS and certain commercial and industrial, and commercial real estate LHFS at fair value. The following table presents the difference between the aggregate fair value and the aggregate unpaid principal balance of LHFS measured at fair value:

	March 31, 2021			December 31, 2020
(in millions)	Aggregate Fair Value	Aggregate Unpaid Principal	Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal	Aggregate Fair Value	Aggregate Unpaid Principal	Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal
Residential mortgage loans held for sale, at fair value	$4,208	$4,165	$43	$3,416	$3,260	$156
Commercial and industrial, and commercial real estate loans held for sale, at fair value	96	98	(2)	148	153	(5)

For more information on the election of the fair value option for these assets see Note 19 in the Company’s 2020 Form 10-K.

Recurring Fair Value Measurements

Citizens utilizes a variety of valuation techniques to measure its assets and liabilities at fair value on a recurring basis. For more information on the valuation techniques utilized to measure recurring fair value see Note 19 in the Company’s 2020 Form 10-K.

Derivatives - Commodities Contracts

The fair value of commodity derivatives uses the mid-point of market observable quoted prices as an input into the fair value model. The model uses the observed market prices combined with other market observed inputs to derive the fair value of the instrument, which generally classifies it as Level 2 instrument. This type of derivative is exposed to counterparty risk; therefore, the Company adjusts the fair value of the contract by the credit valuation adjustment.

Citizens Financial Group, Inc. | 72

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at March 31, 2021:

(in millions)	Total	Level 1	Level 2	Level 3
Debt securities available for sale:
Mortgage-backed securities	$24,453	$—	$24,453	$—
State and political subdivisions	3	—	3	—
U.S. Treasury and other	11	11	—	—
Total debt securities available for sale	24,467	11	24,456	—
Loans held for sale, at fair value:
Residential loans held for sale	4,208	—	4,208	—
Commercial loans held for sale	96	—	96	—
Total loans held for sale, at fair value	4,304	—	4,304	—
Mortgage servicing rights	893	—	—	893
Derivative assets:
Interest rate contracts	1,125	—	1,125	—
Foreign exchange contracts	273	—	273	—
Commodities contracts	135	—	135	—
TBA contracts	156	—	156	—
Other contracts	38	—	—	38
Total derivative assets	1,727	—	1,689	38
Equity securities, at fair value	73	73	—	—
Total assets	$31,464	$84	$30,449	$931
Derivative liabilities:
Interest rate contracts	$184	$—	$184	$—
Foreign exchange contracts	213	—	213	—
Commodities contracts	138	—	138	—
TBA contracts	16	—	16	—
Total derivative liabilities	551	—	551	—
Total liabilities	$551	$—	$551	$—

Citizens Financial Group, Inc. | 73

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2020:

(in millions)	Total	Level 1	Level 2	Level 3
Debt securities available for sale:
Mortgage-backed securities	$22,928	$—	$22,928	$—
State and political subdivisions	3	—	3	—
U.S. Treasury and other	11	11	—	—
Total debt securities available for sale	22,942	11	22,931	—
Loans held for sale, at fair value:
Residential loans held for sale	3,416	—	3,416	—
Commercial loans held for sale	148	—	148	—
Total loans held for sale, at fair value	3,564	—	3,564	—
Mortgage servicing rights	658	—	—	658
Derivative assets:
Interest rate contracts	1,566	—	1,566	—
Foreign exchange contracts	320	—	320	—
Commodities contracts	62	—	62	—
TBA contracts	8	—	8	—
Other contracts	197	—	—	197
Total derivative assets	2,153	—	1,956	197
Equity securities, at fair value	66	66	—	—
Total assets	$29,383	$77	$28,451	$855
Derivative liabilities:
Interest rate contracts	$217	$—	$217	$—
Foreign exchange contracts	291	—	291	—
Commodities contracts	61		61
TBA contracts	65	—	65	—
Total derivative liabilities	634	—	634	—
Total liabilities	$634	$—	$634	$—

The following tables present a roll forward of the balance sheet amounts for assets measured at fair value on a recurring basis and classified as Level 3:

	Three Months Ended March 31, 2021
(in millions)	Mortgage Servicing Rights	Other Derivative Contracts
Beginning balance	$658	$197
Issuances	87	162
Settlements (2)	(58)	(83)
Changes in fair value during the period recognized in earnings (3)	206	(238)
Ending balance	$893	$38

	Three Months Ended March 31, 2020
(in millions)	Mortgage Servicing Rights	Other Derivative Contracts
Beginning balance	$642	$19
Transfers upon election of fair value method (1)	190	—
Beginning balance, adjusted	832	19
Issuances	67	171
Settlements (2)	(40)	(76)
Changes in fair value during the period recognized in earnings (3)	(282)	29
Ending balance	$577	$143

(1) Effective January 1, 2020, the Company elected to account for all MSRs previously accounted for under the amortization method under the fair value method.

(2) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial

paydowns, and ii) loans that paid off during the period.

(3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

Citizens Financial Group, Inc. | 74

The following table presents quantitative information about the Company’s Level 3 assets, including the range and weighted-average of the significant unobservable inputs used to fair value these assets, as well as valuation techniques used.

	As of March 31, 2021
	Valuation Technique	Unobservable Input	Range (Weighted Average)
Mortgage servicing rights	Discounted Cash Flow	Constant prepayment rate	9.96-16.58% CPR (11.3% CPR)
		Option adjusted spread	350-1,509 bps (582 bps)
Other derivative contracts	Internal Model	Pull through rate	18.26-100.00% (82.01%)
		MSR value	(16.59)-164.28 bps (92.86 bps)

Nonrecurring Fair Value Measurements

Fair value is also used on a nonrecurring basis to evaluate certain assets for impairment or for disclosure purposes. For more information on the valuation techniques utilized to measure nonrecurring fair value see Note 19 in the Company’s 2020 Form 10-K.

The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings:

	Three Months Ended March 31,
(in millions)	2021	2020
Collateral-dependent loans	($19)	($34)

The following table presents assets measured at fair value on a nonrecurring basis:

	March 31, 2021				December 31, 2020
(in millions)	Total	Level 1	Level 2	Level 3	Total	Level 1	Level 2	Level 3
Collateral-dependent loans	$724	$—	$724	$—	$758	$—	$758	$—

The following tables present the estimated fair value for financial instruments not recorded at fair value in the unaudited interim Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions:

	March 31, 2021
	Total		Level 1		Level 2		Level 3
(in millions)	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value
Financial assets:
Debt securities held to maturity	$2,995	$3,077	$—	$—	$2,139	$2,223	$856	$854
Other loans held for sale	75	75	—	—	—	—	75	75
Loans and leases	122,195	122,365	—	—	724	724	121,471	121,641
Other assets	603	603	—	—	595	595	8	8
Financial liabilities:
Deposits	151,349	151,384	—	—	151,349	151,384	—	—
Short-term borrowed funds	70	70	—	—	70	70	—	—
Long-term borrowed funds	8,316	8,618	—	—	8,316	8,618	—	—

Citizens Financial Group, Inc. | 75

	December 31, 2020
	Total		Level 1		Level 2		Level 3
(in millions)	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value
Financial assets:
Debt securities held to maturity	$3,235	$3,357	$—	$—	$2,342	$2,464	$893	$893
Other loans held for sale	439	439	—	—	—	—	439	439
Loans and leases	123,090	123,678	—	—	758	758	122,332	122,920
Other assets	604	604	—	—	596	596	8	8
Financial liabilities:
Deposits	147,164	147,223	—	—	147,164	147,223	—	—
Short-term borrowed funds	243	243	—	—	243	243	—	—
Long-term borrowed funds	8,346	8,850	—	—	8,346	8,850	—	—

NOTE 13 - NONINTEREST INCOME

Revenues from Contracts with Customers

The following table presents the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment:

	Three Months Ended March 31, 2021			Three Months Ended March 31, 2020
(in millions)	Consumer Banking	Commercial Banking	Consolidated (1)	Consumer Banking	Commercial Banking	Consolidated (1)
Service charges and fees	$74	$25	$99	$92	$26	$118
Card fees	47	7	54	45	10	55
Capital markets fees	—	72	72	—	65	65
Trust and investment services fees	58	—	58	53	—	53
Other banking fees	—	2	2	—	3	3
Total revenue from contracts with customers	$179	$106	$285	$190	$104	$294

(1) There is no revenue from contracts with customers included in Other non-segment operations.

The Company recognized trailing commissions of $4 million for the three months ended March 31, 2021 and 2020 related to services provided in previous reporting periods. Fees from other investment services are recognized at a point in time upon completion of the service.

Revenue from Other Sources

	Three Months Ended March 31,
(in millions)	2021	2020
Bank-owned life insurance	$14	$14

NOTE 14 - OTHER OPERATING EXPENSE

The following table presents the details of other operating expense:

	Three Months Ended March 31,
(in millions)	2021	2020
Promotional expense	$19	$24
Other	72	87
Other operating expense	$91	$111

Citizens Financial Group, Inc. | 76

NOTE 15 - EARNINGS PER SHARE

	Three Months Ended March 31,
(in millions, except share and per share data)	2021	2020
Numerator (basic and diluted):
Net income	$611	$34
Less: Preferred stock dividends	23	22
Net income available to common stockholders	$588	$12
Denominator:
Weighted-average common shares outstanding - basic	425,953,716	427,718,421
Dilutive common shares: share-based awards	1,926,814	1,670,434
Weighted-average common shares outstanding - diluted	427,880,530	429,388,855
Earnings per common share:
Basic	$1.38	$0.03
Diluted (1)	1.37	0.03

(1) Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted average antidilutive shares totaling 305,210 and 1,030,745 for the three months ended March 31, 2021 and 2020, respectively.

NOTE 16 - BUSINESS OPERATING SEGMENTS

Citizens is managed by its Chief Executive Officer on a segment basis. The Company’s two business operating segments are Consumer Banking and Commercial Banking. The business segments are determined based on the products and services provided, or the type of customer served. Each segment has a segment head who reports directly to the Chief Executive Officer. The Chief Executive Officer has final authority over resource allocation decisions and performance assessment. The business segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. For more information on the Company’s business operating segments, as well as Other non-segment operations, see Note 25 in the Company’s 2020 Form 10-K.

	As of and for the Three Months Ended March 31, 2021
(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated
Net interest income	$863	$421	($167)	$1,117
Noninterest income	351	170	21	542
Total revenue	1,214	591	(146)	1,659
Noninterest expense	750	227	41	1,018
Profit (loss) before provision for credit losses	464	364	(187)	641
Provision for credit losses	59	101	(300)	(140)
Income before income tax expense	405	263	113	781
Income tax expense	103	52	15	170
Net income	$302	$211	$98	$611
Total average assets	$75,283	$57,738	$49,548	$182,569

	As of and for the Three Months Ended March 31, 2020
(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated
Net interest income	$793	$365	$2	$1,160
Noninterest income	357	125	15	497
Total revenue	1,150	490	17	1,657
Noninterest expense	738	221	53	1,012
Profit (loss) before provision for credit losses	412	269	(36)	645
Provision for credit losses	97	43	460	600
Income (loss) before income tax expense (benefit)	315	226	(496)	45
Income tax expense (benefit)	79	47	(115)	11
Net income (loss)	$236	$179	($381)	$34
Total average assets	$68,415	$59,005	$39,757	$167,177

There have been no significant changes in the management accounting practices utilized by the Company

Citizens Financial Group, Inc. | 77

regarding the basis of presentation for segment results as discussed in Note 25 in the Company’s 2020 Form 10-K.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The information presented in the “Market Risk” section of Part I, Item 2 is incorporated herein by reference.

ITEM 4. CONTROLS AND PROCEDURES

The Company maintains a set of disclosure controls and procedures designed to ensure that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act, is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms. The design of any disclosure controls and procedures is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Any controls and procedures, no matter how well designed and operated, can provide only reasonable, not absolute, assurance of achieving the desired control objectives. In accordance with Rule 13a-15(b) of the Exchange Act, as of the end of the period covered by this quarterly report, an evaluation was carried out under the supervision and with the participation of the Company’s management, including its Chief Executive Officer and Chief Financial Officer, of the effectiveness of its disclosure controls and procedures. Based on that evaluation, the Company’s Chief Executive Officer and Chief Financial Officer concluded that the Company’s disclosure controls and procedures, as of the end of the period covered by this quarterly report, were effective to provide reasonable assurance that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and is accumulated and communicated to the Company’s management, including the Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure.

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

The information required by this item is presented in Note 11, which is incorporated herein by reference.

ITEM 1A. RISK FACTORS

In addition to the other information set forth in this Report, you should consider the risks described under the caption “Risk Factors” in the Company’s 2020 Form 10-K.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

Details of the repurchases of the Company’s common stock during the three months ended March 31, 2021 are included below:

Period	Total Number of Shares Repurchased	Weighted Average Price Paid Per Share	Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (1)	Maximum Dollar Amount of Shares That May Yet Be Purchased As Part of Publicly Announced Plans or Programs (1)
January 1, 2021 - January 31, 2021	2,103,412	$42.32	2,103,412	$660,988,442
February 1, 2021 - February 28, 2021	—	$—	—	$660,988,442
March 1, 2021 - March 31, 2021	141,512	$42.32	141,512	$655,000,000

(1) On January 20, 2021, the Company announced that its Board of Directors has authorized share repurchases of CFG common stock of up to $750 million commencing in the first quarter of 2021. This share repurchase plan allowed for share repurchases that may be executed in the open market or in privately negotiated transactions, including under Rule 10b5-1 plans. The timing and exact amount of future share repurchases will be subject to various factors, including the Company’s capital position, financial performance and market conditions.

ITEM 6. EXHIBITS

3.1 Amended and Restated Certificate of Incorporation of the Registrant as in effect on the date hereof (incorporated herein by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed April 24, 2020)

Citizens Financial Group, Inc. | 78

3.2 Certificate of Designations of the Registrant with respect to the Series F Preferred Stock, dated June 1, 2020, filed with the Secretary of State of the State of Delaware and effective June 1, 2020 (incorporated herein by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed June 4, 2020)

3.3 Amended and Restated Bylaws of the Registrant (as amended and restated on April 23, 2020) (incorporated herein by reference to Exhibit 3.2 of the Current Report on Form 8-K, filed April 24, 2020)

31.1 Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002*

31.2 Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002*

32.1 Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*

32.2 Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*

101    The following materials from the Registrant's Quarterly Report on Form 10-Q for the fiscal quarter ended March 31, 2021, formatted in inline XBRL: (i) the Consolidated Balance Sheets, (ii) the Consolidated Statements of Operations, (iii) the Consolidated Statements of Comprehensive Income, (iv) the Consolidated Statements of Changes in Stockholders’ Equity, (v) the Consolidated Statements of Cash Flows and (vi) the Notes to Consolidated Financial Statements*

104    Cover page interactive data file in inline XBRL format, included in Exhibit 101 to this report*

* Filed herewith.

Citizens Financial Group, Inc. | 79

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized on May 5, 2021.

CITIZENS FINANCIAL GROUP, INC.
(Registrant)
By:	/s/ C. Jack Read
	Name: C. Jack Read
	Title: Executive Vice President, Chief Accounting Officer and Controller
	(Principal Accounting Officer and Authorized Officer)

Citizens Financial Group, Inc. | 80

EX-31.1

EXHIBIT 31.1

CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

_________________________________________________________________________________________

I, Bruce Van Saun, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of Citizens Financial Group, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting.

Date: May 5, 2021                        

/s/ Bruce Van Saun

Bruce Van Saun

Chief Executive Officer

EX-31.2

EXHIBIT 31.2

CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

_________________________________________________________________________________________

I, John F. Woods, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of Citizens Financial Group, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b.    Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting.

Date: May 5, 2021                            

/s/ John F. Woods

John F. Woods

Chief Financial Officer

EX-32.1

EXHIBIT 32.1

CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO SECTION 906

OF THE SARBANES-OXLEY ACT OF 2002

_________________________________________________________________________________________

Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned Chief Executive Officer of Citizens Financial Group, Inc. (the "Company"), does hereby certify that:

1.The Quarterly Report on Form 10-Q of the Company for the quarter ended March 31, 2021 (the “Form 10-Q”) fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

2.The information contained in the Form 10-Q fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: May 5, 2021

/s/ Bruce Van Saun

Bruce Van Saun

Chief Executive Officer

A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff on request.

EX-32.2

EXHIBIT 32.2

CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO SECTION 906

OF THE SARBANES-OXLEY ACT OF 2002

_________________________________________________________________________________________

Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned Chief Financial Officer of Citizens Financial Group, Inc. (the "Company"), does hereby certify that:

1.The Quarterly Report on Form 10-Q of the Company for the quarter ended March 31, 2021 (the “Form 10-Q”) fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

2.The information contained in the Form 10-Q fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: May 5, 2021

/s/ John F. Woods

John F. Woods

Chief Financial Officer

A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff on request.

XML

Cover Page - shares	3 Months Ended
	Mar. 31, 2021	Apr. 23, 2021
Entity Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Mar. 31, 2021
Document Transition Report	false
Entity File Number	001-36636
Entity Registrant Name	CITIZENS FINANCIAL GROUP INC/RI
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	05-0412693
Entity Address, Address Line One	One Citizens Plaza
Entity Address, City or Town	Providence
Entity Address, State or Province	RI
Entity Address, Postal Zip Code	02903
City Area Code	401
Local Phone Number	456-7000
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		425,930,159
Entity Central Index Key	0000759944
Amendment Flag	false
Document Fiscal Year Focus	2021
Document Fiscal Period Focus	Q1
Current Fiscal Year End Date	--12-31
Common Stock
Entity Information [Line Items]
Title of 12(b) Security	Common stock, $0.01 par value per share
Trading Symbol	CFG
Security Exchange Name	NYSE
Series D Preferred Stock
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares, each representing a 1/40th interest in a share of 6.350% Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D
Trading Symbol	CFG PrD
Security Exchange Name	NYSE
Series E Preferred Stock
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares, each representing a 1/40th interest in a share of 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E
Trading Symbol	CFG PrE
Security Exchange Name	NYSE

XML

CONSOLIDATED BALANCE SHEETS (UNAUDITED) - USD ($) $ in Millions		Mar. 31, 2021	Dec. 31, 2020
ASSETS:
Cash and due from banks		$ 1,117	$ 1,037
Interest-bearing cash and due from banks		13,543	11,696
Interest-bearing deposits in banks		308	306
Debt securities available for sale, at fair value (including $539 and $549 pledged to creditors, respectively)	[1]	24,467	22,942
Debt securities held to maturity (fair value of $3,077 and $3,357 respectively, and including $141 and $144 pledged to creditors, respectively)	[1]	2,995	3,235
Loans held for sale, at fair value		4,304	3,564
Other loans held for sale		75	439
Loans and leases		122,195	123,090
Less: Allowance for loan and lease losses		(2,194)	(2,443)
Net loans and leases		120,001	120,647
Derivative assets		1,298	1,915
Premises and equipment, net		743	759
Bank-owned life insurance		2,135	1,756
Goodwill		7,050	7,050
Other assets		9,181	8,003
TOTAL ASSETS		187,217	183,349
Deposits:
Noninterest-bearing		46,067	43,831
Interest-bearing		105,282	103,333
Total deposits		151,349	147,164
Short-term borrowed funds		70	243
Derivative liabilities		111	128
Deferred taxes, net		593	629
Long-term borrowed funds		8,316	8,346
Other liabilities		4,125	4,166
TOTAL LIABILITIES		164,564	160,676
Contingencies (refer to Note 11)
Preferred stock:
$25.00 par value,100,000,000 shares authorized; 2,000,000 shares issued and outstanding at March 31, 2021 and December 31, 2020, respectively		1,965	1,965
Common stock:
$0.01 par value, 1,000,000,000 shares authorized; 570,841,385 shares issued and 425,930,159 shares outstanding at March 31, 2021 and 569,876,133 shares issued and 427,209,831 shares outstanding at December 31, 2020		6	6
Additional paid-in capital		18,945	18,940
Retained earnings		6,866	6,445
Treasury stock, at cost, 144,911,226 and 142,666,302 shares at March 31, 2021 and December 31, 2020, respectively		(4,718)	(4,623)
Accumulated other comprehensive loss		(411)	(60)
TOTAL STOCKHOLDERS’ EQUITY		22,653	22,673
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$ 187,217	$ 183,349

[1] Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

XML

CONSOLIDATED BALANCE SHEETS (UNAUDITED) (Parenthetical) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
ASSETS:
Securities held-to-maturity, fair value	$ 3,077	$ 3,357
STOCKHOLDERS’ EQUITY:
Preferred stock, par value (in dollars per share)	$ 25	$ 25.00
Preferred stock, authorized (in shares)	100,000,000	100,000,000
Preferred stock, issued (in shares)	2,000,000	2,000,000
Preferred stock, outstanding (in shares)		2,000,000
Common stock, par value (in dollars per share)	$ 0.01	$ 0.01
Common stock, authorized (in shares)	1,000,000,000	1,000,000,000
Common stock, issued (in shares)	570,841,385	569,876,133
Common stock, outstanding (in shares)	425,930,159	427,209,831
Treasury stock (in shares)	144,911,226	142,666,302
Available-for-sale Securities
ASSETS:
Securities, pledged to creditors	$ 539	$ 549
Held-to-maturity Securities
ASSETS:
Securities, pledged to creditors	141	144
Securities held-to-maturity, fair value	$ 3,077	$ 3,357

XML

CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
INTEREST INCOME:
Interest and fees on loans and leases	$ 1,061	$ 1,302
Interest and fees on loans held for sale, at fair value	18	15
Interest and fees on other loans held for sale	6	9
Investment securities	128	147
Interest-bearing deposits in banks	3	5
Total interest income	1,216	1,478
INTEREST EXPENSE:
Deposits	50	227
Short-term borrowed funds	0	1
Long-term borrowed funds	49	90
Total interest expense	99	318
Net interest income	1,117	1,160
Provision for credit losses	(140)	600
Net interest income after provision for credit losses	1,257	560
NONINTEREST INCOME:
Mortgage banking fees	165	159
Service charges and fees	99	118
Capital markets fees	81	43
Card fees	55	56
Trust and investment services fees	58	53
Letter of credit and loan fees	38	34
Foreign exchange and interest rate products	28	24
Securities gains, net	3	0
Other income	15	10
Total noninterest income	542	497
NONINTEREST EXPENSE:
Salaries and employee benefits	548	549
Equipment and software	152	133
Outside services	139	135
Occupancy	88	84
Other operating expense	91	111
Total noninterest expense	1,018	1,012
Income before income tax expense	781	45
Income tax expense	170	11
NET INCOME	611	34
Net income available to common stockholders	$ 588	$ 12
Weighted-average common shares outstanding:
Basic (in Shares)	425,953,716	427,718,421
Diluted (in Shares)	427,880,530	429,388,855
Per common share information:
Basic earnings (in dollars per share)	$ 1.38	$ 0.03
Diluted earnings (in Dollars per Share)	$ 1.37	$ 0.03

XML

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Statement of Comprehensive Income [Abstract]
Net income	$ 611	$ 34
Other comprehensive income (loss):
Net unrealized derivative instruments (losses) gains arising during the periods, net of income taxes of $(7) and $33, respectively	(21)	96
Reclassification adjustment for net derivative gains included in net income, net of income taxes of $(9) and $(1), respectively	(25)	(3)
Net unrealized debt securities (losses) gains arising during the periods, net of income taxes of $(100) and $129, respectively	(307)	400
Reclassification of net debt securities gains to net income, net of income taxes of $(1) and $0, respectively	(2)	0
Amortization of actuarial loss, net of income taxes of $0 and $1, respectively	4	3
Total other comprehensive (loss) income, net of income taxes	(351)	496
Total comprehensive income	$ 260	$ 530

XML

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED) (Parenthetical) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Statement of Comprehensive Income [Abstract]
Net unrealized derivative instrument gains arising during the periods, tax	$ (7)	$ 33
Reclassification adjustment for net derivative gains included in net income, tax	(9)	(1)
Net unrealized debt securities (losses) gains arising during the periods, tax	(100)	129
Reclassification of net debt securities gains to net income, tax	(1)	0
Amortization of actuarial loss, tax	$ 0	$ 1

XML

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY (UNAUDITED) - USD ($) $ in Millions	Total	Preferred Stock	Common Stock	Additional Paid-in Capital	Retained Earnings	Treasury Stock, at Cost	Accumulated Other Comprehensive Income (Loss)	Cumulative Effect, Period Of Adoption, Adjustment	Cumulative Effect, Period Of Adoption, Adjustment Retained Earnings
Beginning balance (in shares) at Dec. 31, 2019		2,000,000	433,000,000
Beginning balance at Dec. 31, 2019	$ 22,201	$ 1,570	$ 6	$ 18,891	$ 6,498	$ (4,353)	$ (411)	$ (331)	$ (331)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends to common stockholders	(168)				(168)
Dividends to preferred stockholders	(22)				(22)
Treasury stock purchased (in shares)			(7,000,000)
Treasury stock purchased	(270)					(270)
Share-based compensation plans (in shares)			1,000,000
Share-based compensation plans	6			6		0
Employee stock purchase plan shares purchased	4			4
Total comprehensive income:
Net income	34				34
Other comprehensive income (loss)	496						496
Total comprehensive income	530				34		496
Ending balance (in shares) at Mar. 31, 2020		2,000,000	427,000,000
Ending balance at Mar. 31, 2020	21,950	$ 1,570	$ 6	18,901	6,011	(4,623)	85
Beginning balance (in shares) at Dec. 31, 2020		2,000,000	427,000,000
Beginning balance at Dec. 31, 2020	22,673	$ 1,965	$ 6	18,940	6,445	(4,623)	(60)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends to common stockholders	(167)				(167)
Dividends to preferred stockholders	$ (23)				(23)
Treasury stock purchased (in shares)	(2,244,924)		(2,000,000)
Treasury stock purchased	$ (95)					(95)
Share-based compensation plans (in shares)			1,000,000
Share-based compensation plans	0					0
Employee stock purchase plan shares purchased	5			5
Total comprehensive income:
Net income	611				611
Other comprehensive income (loss)	(351)						(351)
Total comprehensive income	260				611		(351)
Ending balance (in shares) at Mar. 31, 2021		2,000,000	426,000,000
Ending balance at Mar. 31, 2021	$ 22,653	$ 1,965	$ 6	$ 18,945	$ 6,866	$ (4,718)	$ (411)

XML

CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED) - USD ($) $ in Millions		3 Months Ended
		Mar. 31, 2021	Mar. 31, 2020
OPERATING ACTIVITIES
Net income		$ 611	$ 34
Adjustments to reconcile net income to net cash used in operating activities:
Provision for credit losses		(140)	600
Net change in loans held for sale		(622)	(860)
Depreciation, amortization and accretion		152	204
Deferred income taxes		80	(134)
Share-based compensation		22	21
Net gain on sale of debt securities		(3)	0
Increase in other assets		(773)	(1,022)
Decrease in other liabilities		(17)	(170)
Net cash used in operating activities		(690)	(1,327)
Investment securities:
Purchases of debt securities available for sale		(4,256)	(2,102)
Proceeds from maturities and paydowns of debt securities available for sale		2,281	1,010
Proceeds from sales of debt securities available for sale		54	0
Proceeds from maturities and paydowns of debt securities held to maturity		241	131
Net (increase) decrease in interest-bearing deposits in banks		(2)	17
Acquisitions, net of cash acquired		0	(3)
Net decrease (increase) in loans and leases		1,042	(7,630)
Capital expenditures, net		(10)	(16)
Purchase of bank-owned life insurance		(375)	0
Other		(47)	(175)
Net cash used in investing activities		(1,072)	(8,768)
FINANCING ACTIVITIES
Net increase in deposits		4,185	8,162
Net (decrease) increase in short-term borrowed funds		(176)	780
Proceeds from issuance of long-term borrowed funds		0	6,800
Repayments of long-term borrowed funds		(4)	(4,500)
Treasury stock purchased		(95)	(270)
Dividends paid to common stockholders		(167)	(168)
Dividends paid to preferred stockholders		(32)	(23)
Premium paid to exchange subordinated debt		(1)	0
Payments of employee tax withholding for share-based compensation		(21)	(14)
Net cash provided by financing activities		3,689	10,767
(Decrease) increase in cash and cash equivalents	[1]	1,927	672
Cash and cash equivalents at beginning of period	[1]	12,733	3,386
Cash and cash equivalents at end of period	[1]	$ 14,660	$ 4,058

[1] Cash and cash equivalents includes cash and due from banks and interest-bearing cash and due from banks as reflected on the Consolidated Balance Sheets.

XML

BASIS OF PRESENTATION

3 Months Ended

Mar. 31, 2021

Organization, Consolidation and Presentation of Financial Statements [Abstract]

BASIS OF PRESENTATION

NOTE 1 - BASIS OF PRESENTATION

Basis of Presentation

The unaudited interim Consolidated Financial Statements, including the Notes presented in this document of Citizens Financial Group, Inc., have been prepared in accordance with GAAP interim reporting requirements, and therefore do not include all information and Notes included in the audited Consolidated Financial Statements in conformity with GAAP. These unaudited interim Consolidated Financial Statements and Notes presented in this document should be read in conjunction with the Company’s audited Consolidated Financial Statements and accompanying Notes included in the Company’s 2020 Form 10-K. The Company’s principal business activity is banking, conducted through its banking subsidiary, CBNA.

The unaudited interim Consolidated Financial Statements include the accounts of the Company and subsidiaries in which the Company has a controlling financial interest. All intercompany transactions and balances have been eliminated. The Company has evaluated its unconsolidated entities and does not believe that any entity in which it has an interest, but does not currently consolidate, meets the requirements to be consolidated as a variable interest entity. The unaudited interim Consolidated Financial Statements include all adjustments, consisting of normal recurring adjustments, necessary for a fair presentation of the results for the interim periods. The results for interim periods are not necessarily indicative of results for a full year.

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change in the near-term relate to the determination of the ACL and the fair value of MSRs.

Significant Accounting Policies

For further information regarding the Company’s significant accounting policies, see Note 1 in the Company’s 2020 Form 10-K.

XML

SECURITIES

3 Months Ended

Mar. 31, 2021

Investments, Debt and Equity Securities [Abstract]

SECURITIES

NOTE 2 - SECURITIES

The following table presents the major components of securities at amortized cost and fair value:

	March 31, 2021				December 31, 2020
(in millions)	Amortized Cost	Gross Unrealized Gains	Gross Unrealized Losses	Fair Value	Amortized Cost	Gross Unrealized Gains	Gross Unrealized Losses	Fair Value
U.S. Treasury and other	$11	$—	$—	$11	$11	$—	$—	$11
State and political subdivisions	3	—	—	3	3	—	—	3
Mortgage-backed securities, at fair value:
Federal agencies and U.S. government sponsored entities	23,966	415	(268)	24,113	21,954	571	(19)	22,506
Other/non-agency	324	16	—	340	396	26	—	422
Total mortgage-backed securities, at fair value	24,290	431	(268)	24,453	22,350	597	(19)	22,928
Total debt securities available for sale, at fair value	$24,304	$431	($268)	$24,467	$22,364	$597	($19)	$22,942
Federal agencies and U.S. government sponsored entities	$2,139	$84	$—	$2,223	$2,342	$122	$—	$2,464
Total mortgage-backed securities, at cost	2,139	84	—	2,223	2,342	122	—	2,464
Asset-backed securities, at cost	856	—	(2)	854	893	—	—	893
Total debt securities held to maturity	$2,995	$84	($2)	$3,077	$3,235	$122	$—	$3,357
Equity securities, at fair value	$73	$—	$—	$73	$66	$—	$—	$66
Equity securities, at cost	603	—	—	603	604	—	—	604

Accrued interest receivable on debt securities totaled $56 million and $55 million as of March 31, 2021 and December 31, 2020, respectively, and is included in other assets on the Consolidated Balance Sheets.

The following table presents the amortized cost and fair value of debt securities by contractual maturity as of March 31, 2021. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties.

	March 31, 2021
	Distribution of Maturities
(in millions)	1 Year or Less	After 1 Year through 5 Years	After 5 Years through 10 Years	After 10 Years	Total
Amortized cost:
U.S. Treasury and other	$11	$—	$—	$—	$11
State and political subdivisions	—	—	—	3	3
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	2	108	1,626	22,230	23,966
Other/non-agency	—	—	—	324	324
Total debt securities available for sale	13	108	1,626	22,557	24,304
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—	—	—	2,139	2,139
Asset-backed securities	—	—	856	—	856
Total debt securities held to maturity	—	—	856	2,139	2,995
Total amortized cost of debt securities	$13	$108	$2,482	$24,696	$27,299
Fair value:
U.S. Treasury and other	$11	$—	$—	$—	$11
State and political subdivisions	—	—	—	3	3
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	2	111	1,676	22,324	24,113
Other/non-agency	—	—	—	340	340
Total debt securities available for sale	13	111	1,676	22,667	24,467
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—	—		2,223	2,223
Asset-backed securities	—	—	854	—	854
Total debt securities held to maturity	—	—	854	2,223	3,077
Total fair value of debt securities	$13	$111	$2,530	$24,890	$27,544

        

Taxable interest income from investment securities as presented on the Consolidated Statements of Operations was $128 million and $147 million for the three months ended March 31, 2021 and 2020, respectively.

The following table presents realized gains and losses on securities:

	Three Months Ended March 31,
(in millions)	2021	2020
Gains on sale of debt securities	$3	$—
Losses on sale of debt securities	—	—
Debt securities gains, net	$3	$—

The following table presents the amortized cost and fair value of debt securities pledged:

	March 31, 2021		December 31, 2020
(in millions)	Amortized Cost	Fair Value	Amortized Cost	Fair Value
Pledged against repurchase agreements	$53	$55	$224	$231
Pledged against FHLB borrowed funds	322	340	394	423
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law	3,677	3,725	3,818	3,937

The Company regularly enters into security repurchase agreements with unrelated counterparties, which involve the transfer of a security from one party to another, and a subsequent transfer of substantially the same security back to the original party. These repurchase agreements are typically short-term in nature and are

accounted for as secured borrowed funds on the Company’s Consolidated Balance Sheets. The Company recognized no offsetting of short-term receivables or payables as of March 31, 2021 or December 31, 2020. The Company offsets certain derivative assets and derivative liabilities on the Consolidated Balance Sheets. For further information, see Note 8.

Securitizations of mortgage loans retained in the investment portfolio were $81 million for the three months ended March 31, 2021. There were no securitizations of mortgage loans retained in the investment portfolio for the three months ended March 31, 2020. These securitizations include a substantive guarantee by a third party. In 2021, the guarantors were FNMA and FHLMC. The debt securities received from the guarantors are classified as AFS.

Impairment

As of March 31, 2021, the Company concluded that 71% of HTM securities met the zero expected credit loss criteria; therefore, no ACL was recognized. For the remaining 29%, the lifetime expected credit losses were determined to be insignificant based on the modeling of the Company’s credit loss position in the security. The Company monitors the credit exposure through the use of credit quality indicators. For these securities, the Company uses external credit ratings or an internally derived credit rating when an external rating is not available. All securities were determined to be investment grade at March 31, 2021.

The following tables present AFS mortgage-backed debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:

	March 31, 2021
	Less than 12 Months		12 Months or Longer		Total
(dollars in millions)	Fair Value	Gross Unrealized Losses	Fair Value	Gross Unrealized Losses	Fair Value	Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities	$9,997	($268)	$—	$—	$9,997	($268)

	December 31, 2020
	Less than 12 Months		12 Months or Longer		Total
(dollars in millions)	Fair Value	Gross Unrealized Losses	Fair Value	Gross Unrealized Losses	Fair Value	Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities	$1,991	($19)	$—	$—	$1,991	($19)

Citizens does not currently have the intent to sell these debt securities, and it is not more likely than not that the Company will be required to sell these debt securities prior to recovery of their amortized cost bases. Citizens has determined that credit losses are not expected to be incurred on the agency and non-agency MBS identified with unrealized losses as of March 31, 2021. The unrealized losses on these debt securities reflect non-credit-related factors driven by changes in interest rates. Therefore, the Company has determined that these debt securities are not impaired.

XML

LOANS AND LEASES

3 Months Ended

Mar. 31, 2021

Receivables [Abstract]

LOANS AND LEASES

NOTE 3 - LOANS AND LEASES

Loans held for investment are reported at the amount of their outstanding principal, net of charge-offs, unearned income, deferred loan origination fees and costs, and unamortized premiums or discounts on purchased loans.

Loans and leases are disclosed in portfolio segments and classes. The Company’s loan and lease portfolio segments are commercial and retail. The classes of loans and leases are: commercial and industrial, commercial real estate, leases, residential mortgages, home equity, automobile, education and other retail.

The following table presents loans and leases, excluding LHFS.

(in millions)	March 31, 2021	December 31, 2020
Commercial and industrial (1)	$44,058	$44,173
Commercial real estate	14,553	14,652
Leases	1,802	1,968
Total commercial	60,413	60,793
Residential mortgages	19,202	19,539
Home equity	11,854	12,149
Automobile	12,344	12,153
Education	12,691	12,308
Other retail	5,691	6,148
Total retail loans	61,782	62,297
Total loans and leases	$122,195	$123,090

(1) Includes $5.1 billion and $4.2 billion of PPP loans fully guaranteed by the SBA as of March 31, 2021 and December 31, 2020, respectively.

Accrued interest receivable on loans and leases held for investment totaled $444 million and $449 million as of March 31, 2021 and December 31, 2020, respectively, and is included in other assets in the Consolidated Balance Sheets.

During the three months ended March 31, 2021 and 2020, the Company purchased $301 million and $218 million of education loans, respectively, and $177 million and $272 million of other retail loans, respectively.

During the three months ended March 31, 2021 and 2020, the Company sold $326 million and $191 million of commercial loans, respectively. During the three months ended March 31, 2020, the company sold $1.5 billion of residential mortgage loans as compared to none in the same period in 2021.

Loans pledged as collateral for FHLB borrowed funds, primarily residential mortgages and home equity products, totaled $25.3 billion and $25.5 billion at March 31, 2021 and December 31, 2020, respectively. Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window, if necessary, were primarily comprised of education, auto, commercial and industrial, and commercial real estate loans, and totaled $40.7 billion and $40.0 billion at March 31, 2021 and December 31, 2020, respectively.

Interest income on direct financing and sales-type leases was $13 million and $18 million for the three months ended March 31, 2021 and 2020, respectively, and is reported within interest and fees on loans and leases in the Consolidated Statements of Operations.

    The following table presents the composition of LHFS.

	March 31, 2021			December 31, 2020
(in millions)	Residential Mortgages(1)	Commercial(2)	Total	Residential Mortgages(1)	Commercial(2)	Total
Loans held for sale at fair value	$4,208	$96	$4,304	$3,416	$148	$3,564
Other loans held for sale	—	75	75	—	439	439

(1) Residential mortgage LHFS are originated for sale.

(2) Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS generally consist of loans associated with the Company’s syndication business.

XML

ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK

3 Months Ended

Mar. 31, 2021

Receivables [Abstract]

ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK

NOTE 4 - ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK

Allowance for Credit Losses    

Management’s estimate of expected credit losses in the Company’s loan and lease portfolios is recorded in the ALLL and the allowance for unfunded lending commitments (collectively the ACL). See Note 5 in the Company’s 2020 Form 10-K for a detailed discussion of the ACL reserve methodology and estimation techniques as of December 31, 2020. There were no significant changes to the ACL reserve methodology in the three months ended March 31, 2021.

The following table presents a summary of changes in the ALLL and the allowance for unfunded lending commitments for the three months ended March 31, 2021:

	Three Months Ended March 31, 2021
(in millions)	Commercial	Retail	Total
Allowance for loan and lease losses, beginning of period	$1,233	$1,210	$2,443
Charge-offs	(134)	(93)	(227)
Recoveries	30	39	69
Net charge-offs	(104)	(54)	(158)
Provision charged to income	17	(108)	(91)
Allowance for loan and lease losses, end of period	$1,146	$1,048	$2,194
Allowance for unfunded lending commitments, beginning of period	$186	$41	$227
Provision for unfunded lending commitments	(21)	(28)	(49)
Allowance for unfunded lending commitments, end of period	$165	$13	$178

The difference in ACL as of March 31, 2021 as compared to December 31, 2020 was due to higher net charge-offs of $158 million, as detailed below, coupled with a negative provision for credit losses for $140 million. This reflected strong credit performance across the retail and commercial loan portfolios, and improvement in the macroeconomic outlook. Overall, an ending ACL balance of $2.4 billion at March 31, 2021 compared to $2.7 billion at December 31, 2020.    

The increase in commercial net charge-offs of $60 million in the three months ended March 31, 2021 as compared to the three months ended March 31, 2020 was driven by higher charge-offs in finance and insurance, including one large charge-off related to a financial sponsor, and CRE. Retail net charge-offs were down $39 million in the three months ended March 31, 2021 as compared to the three months ended March 31, 2020 as a result of government stimulus and forbearance programs.

To determine the ACL as of March, 31, 2021, Citizens utilized an economic forecast that generally reflects real GDP growth of approximately 3.2% over 2021, returning to fourth quarter 2019 real GDP levels by the last quarter of 2021. The forecast also projects the unemployment rate to be in the range of 6.3% to 7.0% throughout 2021. Overall, this forecast reflects an improved macroeconomic outlook as compared to December 31, 2020. In addition to judgment applied at the commercial portfolio as a whole, Citizens continued to apply management judgment to adjust the modeled reserves in the commercial industry sectors most impacted by the COVID-19 pandemic and associated lockdowns, including CRE retail and hospitality and casual dining.

Accrued interest receivable on loans and leases is excluded from asset balances used to calculate the ACL. Loans in COVID-19 pandemic-related forbearance programs continue to accrue interest during the forbearance period; a reserve is established for interest income expected to be uncollectible following forbearance. Accrued interest reversed against interest income for the three months ended March 31, 2021 was $1 million and $6 million for commercial and retail, respectively. For the three months ended March 31, 2020, these reversals were $1 million and $5 million for commercial and retail, respectively.

The following table presents a summary of changes in the ALLL and the allowance for unfunded lending commitments for the three months ended March 31, 2020:

	Three Months Ended March 31, 2020
(in millions)	Commercial	Retail	Total
Allowance for loan and lease losses, beginning of period	$674	$578	$1,252
Cumulative effect of change in accounting principle	(176)	629	453
Allowance for loan and lease losses, beginning of period, adjusted	498	1,207	1,705
Charge-offs	(47)	(127)	(174)
Recoveries	3	34	37
Net charge-offs	(44)	(93)	(137)
Provision charged to income	298	305	603
Allowance for loan and lease losses, end of period	$752	$1,419	$2,171
Allowance for unfunded lending commitments, beginning of period	$44	$—	$44
Cumulative effect of change in accounting principle	(3)	1	(2)
Allowance for unfunded lending commitments, beginning of period, adjusted	41	1	42
Provision for unfunded lending commitments	(3)	—	(3)
Allowance for unfunded lending commitments, end of period	$38	$1	$39

Credit Quality Indicators

Loan and lease portfolio segments and classes, excluding LHFS, are presented by credit quality indicator and vintage year. Citizens defines the vintage date for the purpose of this disclosure as the date of the most recent credit decision. In general, renewals are categorized as new credit decisions and reflect the renewal date as the vintage date. Loans modified in a TDR are considered to be a continuation of the original loan and vintage date corresponds with the initial loan origination date.

For commercial loans and leases, Citizens utilizes regulatory classification ratings to monitor credit quality. Regulatory classification ratings are assigned at loan origination and are periodically re-evaluated by Citizens utilizing a risk-based approach, or at any time management becomes aware of information affecting the borrowers' ability to fulfill their obligations. Both quantitative and qualitative factors are considered in this review process. Loans with a “pass” rating are those that the Company believes will be fully repaid in accordance with the contractual loan terms. Commercial loans and leases that are “criticized” are those that have some weakness or potential weakness that indicate an increased probability of future loss. “Criticized” loans are grouped into three categories, “special mention,” “substandard” and “doubtful.” Special mention loans have potential weaknesses that, if left uncorrected, may result in deterioration of the Company’s credit position at some future date. Substandard loans are inadequately protected loans; these loans have well-defined weaknesses that could hinder normal repayment or collection of the debt. Doubtful loans have the same weaknesses as substandard, with the added characteristics that the possibility of loss is high and collection of the full amount of the loan is improbable.

The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of March 31, 2021:

	Term Loans by Origination Year						Revolving Loans
(in millions)	2021	2020	2019	2018	2017	Prior to 2017	Within the Revolving Period	Converted to Term	Total
Commercial and industrial
Pass(1)	$3,000	$7,178	$5,699	$3,995	$2,206	$3,384	$15,134	$326	$40,922
Special Mention	—	41	221	241	86	244	415	34	1,282
Substandard	22	101	294	256	124	177	612	23	1,609
Doubtful	—	65	11	31	28	35	72	3	245
Total commercial and industrial	3,022	7,385	6,225	4,523	2,444	3,840	16,233	386	44,058
Commercial real estate
Pass	253	2,411	3,815	3,212	1,206	1,794	940	—	13,631
Special Mention	—	9	131	72	178	99	—	—	489
Substandard	46	116	58	58	49	81	—	—	408
Doubtful	—	16	—	7	—	2	—	—	25
Total commercial real estate	299	2,552	4,004	3,349	1,433	1,976	940	—	14,553
Leases
Pass	94	401	240	225	116	675	—	—	1,751
Special Mention	—	3	4	2	6	19	—	—	34
Substandard	—	13	2	1	—	—	—	—	16
Doubtful	—	—	—	—	—	1	—	—	1
Total leases	94	417	246	228	122	695	—	—	1,802
Total commercial loans and leases
Pass(1)	3,347	9,990	9,754	7,432	3,528	5,853	16,074	326	56,304
Special Mention	—	53	356	315	270	362	415	34	1,805
Substandard	68	230	354	315	173	258	612	23	2,033
Doubtful	—	81	11	38	28	38	72	3	271
Total commercial	$3,415	$10,354	$10,475	$8,100	$3,999	$6,511	$17,173	$386	$60,413

(1) Includes $5.1 billion of PPP loans designated as pass that are fully guaranteed by the SBA originating in 2021 and 2020.

The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of December 31, 2020:

	Term Loans by Origination Year						Revolving Loans
(in millions)	2020	2019	2018	2017	2016	Prior to 2016	Within the Revolving Period	Converted to Term	Total
Commercial and industrial
Pass(1)	$8,036	$5,730	$4,180	$2,174	$1,157	$1,980	$17,281	$340	$40,878
Special Mention	34	264	163	84	60	173	771	34	1,583
Substandard	91	195	248	100	81	127	600	22	1,464
Doubtful	65	10	34	38	3	31	63	4	248
Total commercial and industrial	8,226	6,199	4,625	2,396	1,301	2,311	18,715	400	44,173
Commercial real estate
Pass	1,848	2,836	2,810	1,106	566	919	3,271	—	13,356
Special Mention	19	130	121	92	94	48	300	—	804
Substandard	116	2	65	5	53	26	149	—	416
Doubtful	16	26	8	—	—	2	24	—	76
Total commercial real estate	1,999	2,994	3,004	1,203	713	995	3,744	—	14,652
Leases
Pass	455	246	229	139	180	673	—	—	1,922
Special Mention	3	4	2	4	2	18	—	—	33
Substandard	—	2	2	4	4	—	—	—	12
Doubtful	—	—	—	—	—	1	—	—	1
Total leases	458	252	233	147	186	692	—	—	1,968
Total commercial loans and leases
Pass(1)	10,339	8,812	7,219	3,419	1,903	3,572	20,552	340	56,156
Special Mention	56	398	286	180	156	239	1,071	34	2,420
Substandard	207	199	315	109	138	153	749	22	1,892
Doubtful	81	36	42	38	3	34	87	4	325
Total commercial	$10,683	$9,445	$7,862	$3,746	$2,200	$3,998	$22,459	$400	$60,793

(1) Includes $4.2 billion PPP loans designated as pass that are fully guaranteed by the SBA originating in 2020.

For retail loans, Citizens utilizes credit scores provided by FICO and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO credit scores are considered the strongest indicator of credit losses over the contractual life of the loan as the scores are based on current and historical national industry-wide consumer level credit performance data, and assist management in predicting the borrower’s future payment performance.

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of March 31, 2021:

	Term Loans by Origination Year						Revolving Loans
(in millions)	2021	2020	2019	2018	2017	Prior to 2017	Within the Revolving Period	Converted to Term	Total
Residential mortgages
800+	$307	$3,088	$1,756	$556	$1,014	$3,023	$—	$—	$9,744
740-799	729	2,369	944	337	446	1,442	—	—	6,267
680-739	175	699	331	140	157	681	—	—	2,183
620-679	14	96	93	46	65	306	—	—	620
<620	2	25	28	40	53	224	—	—	372
No FICO available(1)	2	2	1	—	—	11	—	—	16
Total residential mortgages	1,229	6,279	3,153	1,119	1,735	5,687	—	—	19,202
Home equity
800+	—	3	7	8	6	192	4,288	335	4,839
740-799	—	1	5	6	6	170	3,167	317	3,672
680-739	—	1	6	11	16	175	1,610	270	2,089
620-679	—	3	13	20	23	144	363	189	755
<620	—	5	21	33	26	124	87	203	499
No FICO available(1)	—	—	—	—	—	—	—	—	—
Total home equity	—	13	52	78	77	805	9,515	1,314	11,854
Automobile
800+	370	997	749	378	265	168	—	—	2,927
740-799	495	1,426	906	460	288	169	—	—	3,744
680-739	441	1,253	781	396	232	136	—	—	3,239
620-679	188	616	421	220	131	86	—	—	1,662
<620	18	159	218	168	117	87	—	—	767
No FICO available(1)	2	1	—	—	—	2	—	—	5
Total automobile	1,514	4,452	3,075	1,622	1,033	648	—	—	12,344
Education
800+	347	1,781	1,169	713	647	1,151	—	—	5,808
740-799	399	1,883	971	528	370	638	—	—	4,789
680-739	98	560	326	187	136	312	—	—	1,619
620-679	5	55	50	41	34	125	—	—	310
<620	—	5	12	15	12	62	—	—	106
No FICO available(1)	2	—	—	—	—	57	—	—	59
Total education	851	4,284	2,528	1,484	1,199	2,345	—	—	12,691
Other retail
800+	63	394	269	117	56	49	303	—	1,251
740-799	95	546	359	151	68	42	592	2	1,855
680-739	87	431	245	102	45	22	531	5	1,468
620-679	56	229	88	36	13	7	170	6	605
<620	4	46	35	20	7	4	74	8	198
No FICO available(1)	24	9	—	—	—	—	279	2	314
Total other retail	329	1,655	996	426	189	124	1,949	23	5,691
Retail
800+	1,087	6,263	3,950	1,772	1,988	4,583	4,591	335	24,569
740-799	1,718	6,225	3,185	1,482	1,178	2,461	3,759	319	20,327
680-739	801	2,944	1,689	836	586	1,326	2,141	275	10,598
620-679	263	999	665	363	266	668	533	195	3,952
<620	24	240	314	276	215	501	161	211	1,942
No FICO available(1)	30	12	1	—	—	70	279	2	394
Total retail	$3,923	$16,683	$9,804	$4,729	$4,233	$9,609	$11,464	$1,337	$61,782

(1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of December 31, 2020:

	Term Loans by Origination Year						Revolving Loans
(in millions)	2020	2019	2018	2017	2016	Prior to 2016	Within the Revolving Period	Converted to Term	Total
Residential mortgages
800+	$2,687	$1,885	$638	$1,129	$1,615	$1,755	$—	$—	$9,709
740-799	2,931	1,133	398	527	743	904	—	—	6,636
680-739	784	351	162	172	295	458	—	—	2,222
620-679	97	94	44	56	66	223	—	—	580
<620	12	28	35	58	50	185	—	—	368
No FICO available(1)	1	2	1	5	1	14	—	—	24
Total residential mortgages	6,512	3,493	1,278	1,947	2,770	3,539	—	—	19,539
Home equity
800+	2	8	10	7	5	216	4,319	344	4,911
740-799	2	6	7	6	5	180	3,234	331	3,771
680-739	1	6	10	15	8	179	1,632	284	2,135
620-679	—	10	18	21	14	136	402	195	796
<620	1	17	30	29	18	122	105	214	536
No FICO available(1)	—	—	—	—	—	—	—	—	—
Total home equity	6	47	75	78	50	833	9,692	1,368	12,149
Automobile
800+	1,056	812	424	312	169	62	—	—	2,835
740-799	1,514	1,022	531	344	172	59	—	—	3,642
680-739	1,347	889	461	282	138	47	—	—	3,164
620-679	669	484	259	157	84	32	—	—	1,685
<620	140	242	189	137	79	34	—	—	821
No FICO available(1)	2	—	—	—	—	4	—	—	6
Total automobile	4,728	3,449	1,864	1,232	642	238	—	—	12,153
Education
800+	1,817	1,363	849	781	578	777	—	—	6,165
740-799	1,797	1,009	541	387	251	423	—	—	4,408
680-739	450	294	173	127	90	221	—	—	1,355
620-679	26	35	33	28	25	95	—	—	242
<620	2	5	10	10	8	41	—	—	76
No FICO available(1)	2	—	—	—	—	60	—	—	62
Total education	4,094	2,706	1,606	1,333	952	1,617	—	—	12,308
Other retail
800+	461	380	163	77	15	44	341	—	1,481
740-799	620	460	184	81	19	31	638	2	2,035
680-739	495	302	111	48	10	13	561	5	1,545
620-679	248	104	37	14	3	5	174	7	592
<620	24	30	17	6	1	3	77	8	166
No FICO available(1)	54	1	—	—	—	—	272	2	329
Total other retail	1,902	1,277	512	226	48	96	2,063	24	6,148
Retail
800+	6,023	4,448	2,084	2,306	2,382	2,854	4,660	344	25,101
740-799	6,864	3,630	1,661	1,345	1,190	1,597	3,872	333	20,492
680-739	3,077	1,842	917	644	541	918	2,193	289	10,421
620-679	1,040	727	391	276	192	491	576	202	3,895
<620	179	322	281	240	156	385	182	222	1,967
No FICO available(1)	59	3	1	5	1	78	272	2	421
Total retail	$17,242	$10,972	$5,335	$4,816	$4,462	$6,323	$11,755	$1,392	$62,297

(1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).

Nonaccrual and Past Due Assets

The following table presents nonaccrual loans and leases and loans accruing and 90 days or more past due:

	As of March 31, 2021			As of December 31, 2020
(in millions)	Nonaccrual loans and leases	90+ days past due and accruing	Nonaccrual with no related ACL	Nonaccrual loans and leases	90+ days past due and accruing	Nonaccrual with no related ACL
Commercial and industrial	$281	$3	$56	$280	$20	$56
Commercial real estate	100	9	37	176	—	2
Leases	1	—	—	2	1	—
Total commercial	382	12	93	458	21	58
Residential mortgages	237	23	178	167	30	96
Home equity	269	—	202	276	—	207
Automobile	70	—	33	72	—	17
Education	22	2	2	18	2	2
Other retail	28	9	2	28	9	—
Total retail	626	34	417	561	41	322
Total loans and leases	$1,008	$46	$510	$1,019	$62	$380

Interest income is generally not recognized for loans and leases that are on nonaccrual status. The Company reverses accrued interest receivable with a charge to interest income upon classifying the loan or lease as nonaccrual.

    The following table presents an analysis of the age of both accruing and nonaccruing loan and lease past due amounts:

	March 31, 2021					December 31, 2020
	Days Past Due					Days Past Due
(in millions)	Current-29	30-59	60-89	90 or More	Total	Current-29	30-59	60-89	90 or More	Total
Commercial and industrial	$43,768	$178	$20	$92	$44,058	$43,817	$223	$16	$117	$44,173
Commercial real estate	14,440	60	36	17	14,553	14,531	1	85	35	14,652
Leases	1,798	2	—	2	1,802	1,956	9	—	3	1,968
Total commercial	60,006	240	56	111	60,413	60,304	233	101	155	60,793
Residential mortgages	18,951	55	11	185	19,202	19,291	59	21	168	19,539
Home equity	11,599	46	19	190	11,854	11,848	61	28	212	12,149
Automobile	12,176	117	41	10	12,344	11,901	170	65	17	12,153
Education	12,638	29	13	11	12,691	12,255	33	13	7	12,308
Other retail	5,602	31	24	34	5,691	6,047	38	29	34	6,148
Total retail loans	60,966	278	108	430	61,782	61,342	361	156	438	62,297
Total	$120,972	$518	$164	$541	$122,195	$121,646	$594	$257	$593	$123,090

At March 31, 2021 and December 31, 2020, the Company had collateral-dependent residential mortgage and home equity loans totaling $613 million and $552 million, respectively. At March 31, 2021 and December 31, 2020, the Company had collateral-dependent commercial loans totaling $110 million and $206 million, respectively.

The amortized cost basis of mortgage loans collateralized by residential real estate property for which formal foreclosure proceedings were in process was $112 million and $119 million as of March 31, 2021 and December 31, 2020, respectively.

Troubled Debt Restructurings

The following table summarizes TDRs by portfolio segment and total unfunded commitments:

(in millions)	March 31, 2021	December 31, 2020
Commercial	$367	$257
Retail	714	718
Unfunded commitments related to TDRs	167	49

The following tables below summarize how loans were modified during the three months ended March 31, 2021 and March 31, 2020. The reported balances represent the post-modification outstanding amortized cost basis and can include loans that became TDRs during the period and were paid off in full, charged off, or sold prior to period end. Pre-modification balances for modified loans approximate the post-modification balances shown.

	Three Months Ended March 31, 2021
	Primary Modification Types
	Interest Rate Reduction(1)		Maturity Extension(2)		Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost
Commercial and industrial	—	$—	3	$3	4	$—
Commercial real estate	—	—	—	—	—	—
Total commercial loans	—	—	3	3	4	—
Residential mortgages	20	4	9	6	13	3
Home equity	34	2	41	5	72	4
Automobile	21	—	52	—	596	8
Education	—	—	—	—	147	4
Other retail	556	3	—	—	74	1
Total retail loans	631	9	102	11	902	20
Total	631	$9	105	$14	906	$20

	Three Months Ended March 31, 2020
	Primary Modification Types
	Interest Rate Reduction(1)		Maturity Extension(2)		Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost
Commercial and industrial	—	$—	2	$—	17	$41
Commercial real estate	—	—	—	—	—	—
Total commercial loans	—	—	2	—	17	41
Residential mortgages	38	6	37	7	21	4
Home equity	46	4	6	—	71	4
Automobile	47	1	—	—	183	2
Education	—	—	—	—	91	2
Other retail	861	4	—	—	112	1
Total retail loans	992	15	43	7	478	13
Total	992	$15	45	$7	495	$54

(1) Includes modifications that consist of multiple concessions, one of which is an interest rate reduction.

(2) Includes modifications that consist of multiple concessions, one of which is a maturity extension (unless one of the other concessions was an interest rate reduction).

(3) Includes modifications other than interest rate reductions or maturity extensions, such as lowering scheduled payments for a specified period of time, principal forgiveness, and capitalizing arrearages. Also included are the following: deferrals, trial modifications, certain bankruptcies, loans in forbearance and prepayment plans. Modifications can include the deferral of accrued interest resulting in post modification balances being higher than pre-modification.

The net change to ALLL resulting from modifications of loans for the three months ended March 31, 2021 and 2020 was $0 million and $4 million, respectively. Charge-offs may also be recorded on TDRs. Citizens recorded $2 million of charge-offs related to TDRs for each of the three months ended March 31, 2021 and 2020.

A payment default refers to a loan that becomes 90 days or more past due under the modified terms. Loan data includes loans meeting the criteria that were paid off in full, charged off, or sold prior to March 31, 2021 and 2020. For commercial loans, the amortized cost basis of TDRs that defaulted within 12 months of their modification date was $22 million and $13 million in the three months ended March 31, 2021 and 2020,

respectively. For retail loans, there were $15 million and $11 million of loans which defaulted within 12 months of their restructuring date for the three months ended March 31, 2021 and 2020, respectively.

Concentrations of Credit Risk

Most of the Company’s lending activity is with customers located in the New England, Mid-Atlantic and Midwest regions. Generally, loans are collateralized by assets including real estate, inventory, accounts receivable, other personal property and investment securities. As of March 31, 2021 and December 31, 2020, Citizens had a significant amount of loans collateralized by residential and commercial real estate. There were no significant concentration risks within the commercial loan or retail loan portfolios. Exposure to credit losses arising from lending transactions may fluctuate with fair values of collateral supporting loans, which may not perform according to contractual agreements. The Company’s policy is to collateralize loans to the extent necessary; however, unsecured loans are also granted on the basis of the financial strength of the applicant and the facts surrounding the transaction.

Certain loan products, including residential mortgages, home equity loans and lines of credit, and credit cards, have contractual features that may increase credit exposure to the Company in the event of an increase in interest rates or a decline in housing values. These products include loans that exceed 90% of the value of the underlying collateral (high LTV loans), interest-only residential mortgages, and loans with low introductory rates. The following tables present balances of loans with these characteristics:

	March 31, 2021
(in millions)	Residential Mortgages	Home Equity	Other Retail	Total
High loan-to-value	$224	$41	$—	$265
Interest-only	2,936	—	—	2,936
Low introductory rate	—	—	145	145
Multiple characteristics and other	2	—	—	2
Total	$3,162	$41	$145	$3,348

	December 31, 2020
(in millions)	Residential Mortgages	Home Equity	Other Retail	Total
High loan-to-value	$289	$64	$—	$353
Interest-only	2,801	—	—	2,801
Low introductory rate	—	—	170	170
Total	$3,090	$64	$170	$3,324

XML

MORTGAGE BANKING AND OTHER

3 Months Ended

Mar. 31, 2021

Mortgage Banking [Abstract]

MORTGAGE BANKING AND OTHER

NOTE 5 - MORTGAGE BANKING AND OTHER

The Company sells residential mortgages to GSEs and other parties, who may issue securities backed by pools of such loans. The Company retains no beneficial interests in these sales, but may retain the servicing rights for the loans sold. The Company is obligated to subsequently repurchase a loan if the purchaser discovers a representation or warranty violation such as noncompliance with eligibility or servicing requirements, or customer fraud that should have been identified in a loan file review.

The Company recognizes the right to service residential mortgage loans for others, or MSRs, as separate assets, which are presented in other assets on the Consolidated Balance Sheets, when purchased or when servicing is contractually separated from the underlying mortgage loans by sale with servicing rights retained. The following table summarizes activity related to residential mortgage loans sold with servicing rights retained:

	Three Months Ended March 31,
(in millions)	2021	2020
Cash proceeds from residential mortgage loans sold with servicing retained	$9,038	$5,272
Gain on sales (1)	140	143
Contractually specified servicing, late and other ancillary fees (1)	58	58

(1) Reported in mortgage banking fees on the Consolidated Statements of Operations.

The Company records MSRs at fair value method each reporting date with any changes in fair value during the period recorded in mortgage banking fees in the Consolidated Statements of Operations. The unpaid principal balance of the related residential mortgage loans was $81.8 billion and $81.2 billion as of March 31, 2021 and

December 31, 2020, respectively. The Company manages an active hedging strategy to manage the risk associated with changes in the value of the MSR portfolio, which includes the purchase of freestanding derivatives.

The following table summarizes changes in MSRs recorded using the fair value method:

	As of and for the Three Months Ended March 31,
(in millions)	2021	2020
Fair value as of beginning of the period	$658	$642
Transfers upon election of fair value method(1)	—	190
Fair value as of beginning of the period, adjusted	658	832
Amounts capitalized	87	67
Changes in unpaid principal balance during the period (2)	(58)	(40)
Changes in fair value during the period (3)	206	(282)
Fair value at end of the period	$893	$577

(1) Effective January 1, 2020, the Company elected to account for all MSRs previously accounted for under the amortization method under the fair value method.

(2) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial

paydowns, and ii) loans that paid off during the period.

(3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

The fair value of MSRs is estimated by using the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, contractual servicing fee income, servicing costs, default rates, ancillary income, and other economic factors, which are determined based on current market interest rates. The valuation does not attempt to forecast or predict the future direction of interest rates.

The sensitivity analysis below presents the impact to current fair value of an immediate 50 basis point and 100 basis point adverse change in key economic assumptions and the decline in fair value if the respective adverse change was realized. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. In reality, changes in one factor may result in changes in another (e.g., changes in interest rates, which drive changes in prepayment rates, could result in changes in the discount rates), which may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates.

	March 31, 2021			December 31, 2020
	Actual	Decline in fair value due to		Actual	Decline in fair value due to
(dollars in millions)
Fair value	$893	50 bps adverse change	100 bps adverse change	$658	50 bps adverse change	100 bps adverse change
Weighted average life (in years)	5.9			4.2
Weighted average constant prepayment rate	11.3%	$103	$228	17.3%	$122	$202
Weighted average option adjusted spread	582 bps	18	37	595 bps	12	24

Citizens accounts for derivatives in its mortgage banking operations at fair value on the Consolidated Balance Sheets as derivative assets or derivative liabilities, depending on whether the derivative had a positive (asset) or negative (liability) fair value as of the balance sheet date. The Company’s mortgage banking derivatives include commitments to originate mortgages held for sale, certain loan sale agreements, and other financial instruments that meet the definition of a derivative. Refer to Note 8 for additional information.

Other Serviced Loans

From time to time, Citizens engages in other servicing relationships. The following table presents the unpaid principal balance of other serviced loans:

(in millions)	March 31, 2021	December 31, 2020
Education(1)	$903	$974
Commercial(2)	55	51

(1) Represents the servicing associated with education loans sold.

(2) Represents the government guaranteed portion of SBA loans sold to outside investors.

XML

VARIABLE INTEREST ENTITIES

3 Months Ended

Mar. 31, 2021

Equity Method Investments and Joint Ventures [Abstract]

VARIABLE INTEREST ENTITIES

NOTE 6 - VARIABLE INTEREST ENTITIES

    Citizens is involved in various entities that are considered VIEs, including investments in limited partnerships that sponsor affordable housing projects, limited liability companies that sponsor renewable energy projects or asset-backed securities, and lending to special purpose entities. Citizens’ maximum exposure to loss as a result of its involvement with these entities is limited to the balance sheet carrying amount of its investment in equity and asset-backed securities, unfunded commitments, and outstanding principal balance of loans to special purpose entities. A summary of these investments is presented below:

(in millions)	March 31, 2021	December 31, 2020
Lending to special purpose entities included in loans and leases	$1,269	$1,295
LIHTC investment included in other assets	1,776	1,687
LIHTC unfunded commitments included in other liabilities	874	875
Investment in asset-backed securities included in HTM securities	854	893
Renewable energy investments included in other assets	459	403

Lending to Special Purpose Entities

Citizens provides lending facilities to third-party sponsored special purpose entities. Because the sponsor for each respective entity has the power to direct how proceeds from the Company are utilized, as well as maintains responsibility for any associated servicing commitments, Citizens is not the primary beneficiary of these entities. Accordingly, Citizens does not consolidate these VIEs on the Consolidated Balance Sheets. As of March 31, 2021 and December 31, 2020, the lending facilities had aggregate unpaid principal balances of $1.3 billion in each period, and undrawn commitments to extend credit of $1.7 billion and $1.5 billion, respectively.

Low Income Housing Tax Credit Partnerships

The purpose of the Company’s equity investments is to assist in achieving the goals of the Community Reinvestment Act and to earn an adequate return of capital. LIHTC partnerships are managed by unrelated general partners that have the power to direct the activities which most significantly affect the performance of the partnerships. Citizens is therefore not the primary beneficiary of any LIHTC partnerships. Accordingly, Citizens does not consolidate these VIEs and accounts for these investments in other assets on the Consolidated Balance Sheets.

Citizens applies the proportional amortization method to account for its LIHTC investments. Under the proportional amortization method, the Company applies a practical expedient and amortizes the initial cost of the investment in proportion to the tax credits received in the current period as compared to the total tax credits expected to be received over the life of the investment. The amortization and tax benefits are included as a component of income tax expense. The tax credits received are reported as a reduction of income tax expense (or an increase to income tax benefit) related to these transactions.

The following table presents other information related to the Company’s affordable housing tax credit investments:

	Three Months Ended March 31,
(in millions)	2021	2020
Tax credits included in income tax expense	$51	$41
Other tax benefits included in income tax expense	12	10
Total tax benefit included in income tax expense	63	51
Less: Amortization expense included in income tax expense	53	43
Net benefit from affordable housing tax credit investments included in income tax expense	$10	$8

No LIHTC investment impairment losses were recognized three months ended March 31, 2021 and 2020, respectively.

Asset-backed securities        

Citizens invests in certain asset-backed securities that are sponsored by legal entities determined to be VIEs. Each reporting period, Citizens is required to evaluate any changes in its involvement with the VIEs that issue the asset-backed securities to determine if the Company is required to consolidate the VIE. As of March 31,

2021, the Company concluded, based on the fact that the activities which most significantly affect the performance of the VIE are controlled by the equity holder in the VIE, and not by Citizens; therefore, Citizens is not the primary beneficiary of the VIE and does not consolidate the VIE. The Company accounts for its investment in the debt issued by these entities as HTM asset-backed securities on the Consolidated Balance Sheets.

Renewable Energy Entities

The Company’s investments in renewable energy entities provide benefits from a return generated by government incentives plus other tax attributes that are associated with tax ownership (e.g., tax depreciation). As a tax equity investor, Citizens does not have the power to direct the activities which most significantly affect the performance of these entities and therefore is not the primary beneficiary of any renewable energy entities. Accordingly, Citizens does not consolidate these VIEs and accounts for these investments in other assets on the Consolidated Balance Sheets.

XML

BORROWED FUNDS

3 Months Ended

Mar. 31, 2021

Debt Disclosure [Abstract]

BORROWED FUNDS

NOTE 7 - BORROWED FUNDS

Short-term borrowed funds

Short-term borrowed funds were $70 million and $243 million as of March 31, 2021 and December 31, 2020, respectively.

Long-term borrowed funds

The following table presents a summary of the Company’s long-term borrowed funds:

(in millions)	March 31, 2021	December 31, 2020
Parent Company:
2.375% fixed-rate senior unsecured debt, due July 2021	$350	$350
4.150% fixed-rate subordinated debt, due September 2022 (1)	168	182
3.750% fixed-rate subordinated debt, due July 2024 (1)	90	159
4.023% fixed-rate subordinated debt, due October 2024 (1)	17	25
4.350% fixed-rate subordinated debt, due August 2025 (1)	133	193
4.300% fixed-rate subordinated debt, due December 2025 (1)	336	450
2.850% fixed-rate senior unsecured notes, due July 2026	497	497
2.500% fixed-rate senior unsecured notes, due February 2030	297	297
3.250% fixed-rate senior unsecured notes, due April 2030	745	745
3.750% fixed-rate reset subordinated debt, due February 2031 (1)	69	—
4.300% fixed-rate reset subordinated debt, due February 2031 (1)	135	—
4.350% fixed-rate reset subordinated debt, due February 2031 (1)	60	—
2.638% fixed-rate subordinated debt, due September 2032	545	543
CBNA’s Global Note Program:
2.550% senior unsecured notes, due May 2021	1,000	1,003
3.250% senior unsecured notes, due February 2022	712	716
0.918% floating-rate senior unsecured notes, due February 2022 (2)	300	299
1.000% floating-rate senior unsecured notes, due May 2022 (2)	250	250
2.650% senior unsecured notes, due May 2022	508	510
3.700% senior unsecured notes, due March 2023	523	527
1.143% floating-rate senior unsecured notes, due March 2023 (2)	250	249
2.250% senior unsecured notes, due April 2025	746	746
3.750% senior unsecured notes, due February 2026	536	551
Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 0.920% weighted average rate, due through 2038	19	19
Other	30	35
Total long-term borrowed funds	$8,316	$8,346

(1) March 31, 2021 balances reflect the February 2021 completion of $265 million in private exchange offers for five series of outstanding subordinated notes whereby participants received newly issued 3.750%, 4.300%, and 4.350% fixed-rate reset subordinated notes due 2031 which are redeemable by the Company five years prior to their maturity.

(2) Rate disclosed reflects the floating rate as of March 31, 2021 or final rate, as applicable.

The Parent Company’s long-term borrowed funds as of March 31, 2021 and December 31, 2020 included

principal balances of $3.5 billion and unamortized deferred issuance costs and/or discounts of $87 million and $90 million, respectively. CBNA and other subsidiaries’ long-term borrowed funds as of March 31, 2021 and December 31, 2020 included principal balances of $4.8 billion with unamortized deferred issuance costs and/or discounts of $10 million and $11 million, respectively, and hedging basis adjustments of $85 million and $112 million, respectively. See Note 8 for further information about the Company’s hedging of certain long-term borrowed funds.

Advances, lines of credit, and letters of credit from the FHLB are collateralized primarily by residential mortgages and home equity products at least sufficient to satisfy the collateral maintenance level established by the FHLB. The utilized borrowing capacity for FHLB advances and letters of credit was $2.8 billion and $3.2 billion at March 31, 2021 and December 31, 2020, respectively. The Company’s available FHLB borrowing capacity was $14.1 billion and $13.9 billion at March 31, 2021 and December 31, 2020, respectively. Citizens can also borrow from the FRB discount window to meet short-term liquidity requirements. Collateral, including certain loans, is pledged to support this borrowing capacity. At March 31, 2021, the Company’s unused secured borrowing capacity was approximately $66.6 billion, which includes unencumbered securities, FHLB borrowing capacity, and FRB discount window capacity.

The following table presents a summary of maturities for the Company’s long-term borrowed funds at March 31, 2021:

(in millions)	Parent Company	CBNA and Other Subsidiaries	Consolidated
Year
2021	$350	$1,006	$1,356
2022	168	1,777	1,945
2023	—	774	774
2024	107	1	108
2025	469	759	1,228
2026 and thereafter	2,348	557	2,905
Total	$3,442	$4,874	$8,316

XML

DERIVATIVES

3 Months Ended

Mar. 31, 2021

Derivative Instruments and Hedging Activities Disclosure [Abstract]

DERIVATIVES

NOTE 8 - DERIVATIVES

In the normal course of business, Citizens enters into a variety of derivative transactions to meet the financing needs of its customers and to reduce its own exposure to fluctuations in interest rates and foreign currency exchange rates. These transactions include interest rate swap contracts, interest rate options, foreign exchange contracts, residential loan commitment rate locks, interest rate future contracts, swaptions, certain commodities, forward commitments to sell TBAs, forward sale contracts and purchase options. The Company does not use derivatives for speculative purposes.

The Company’s derivative instruments are recognized on the Consolidated Balance Sheets in derivative assets and derivative liabilities at fair value. Certain derivatives are cleared through a central clearing house. Cleared derivatives represent contracts executed bilaterally with counterparties in the OTC market that are novated to a central clearing house who then becomes our counterparty. OTC-cleared derivative instruments are typically settled in cash each day based on the prior day value. Information regarding the valuation methodology and inputs used to estimate the fair value of the Company’s derivative instruments is described in Note 19 in the Company’s 2020 Form 10-K.

Derivative assets and derivative liabilities are netted by counterparty on the Consolidated Balance Sheets if a “right of setoff” has been established in a master netting agreement between the Company and the counterparty. This netted derivative asset or liability position is also netted against the fair value of any cash collateral that has been pledged or received in accordance with a master netting agreement.

The following table presents derivative instruments included on the Consolidated Balance Sheets:

	March 31, 2021			December 31, 2020
(in millions)	Notional Amount(1)	Derivative Assets	Derivative Liabilities	Notional Amount(1)	Derivative Assets	Derivative Liabilities
Derivatives designated as hedging instruments:
Interest rate contracts	$26,550	$3	$2	$22,300	$1	$3
Derivatives not designated as hedging instruments:
Interest rate contracts	148,086	1,122	182	149,021	1,565	214
Foreign exchange contracts	18,731	273	213	16,789	320	291
Commodities contracts	294	135	138	246	62	61
TBA contracts	12,842	156	16	11,149	8	65
Other contracts	7,527	38	—	8,051	197	—
Total derivatives not designated as hedging instruments		1,724	549		2,152	631
Gross derivative fair values		1,727	551		2,153	634
Less: Gross amounts offset in the Consolidated Balance Sheets (2)		(190)	(190)		(182)	(182)
Less: Cash collateral applied (2)		(239)	(250)		(56)	(324)
Total net derivative fair values presented in the Consolidated Balance Sheets		$1,298	$111		$1,915	$128

(1) The notional or contractual amount of interest rate derivatives and foreign exchange contracts is the amount upon which interest and other payments under the contract are based. For interest rate contracts, the notional amount is typically not exchanged. Therefore, notional amounts should not be taken as the measure of credit or market risk, as they do not measure the true economic risk of these contracts.

(2) Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions as well as collateral paid and received.

The Company’s derivative transactions are internally divided into three sub-groups: institutional, customer and residential loan. Certain derivative transactions within these sub-groups are designated as fair value or cash flow hedges, as described below:

Derivatives Designated As Hedging Instruments

The Company’s institutional derivatives qualify for hedge accounting treatment. The net interest accruals on interest rate swaps designated in a fair value or cash flow hedge relationship are treated as an adjustment to interest income or interest expense of the item being hedged. The Company formally documents at inception all hedging relationships, as well as risk management objectives and strategies for undertaking various accounting hedges. Additionally, the Company monitors the effectiveness of its hedge relationships during the duration of the hedge period. The methods utilized to assess hedge effectiveness vary based on hedge relationship and the Company monitors each relationship to ensure that management’s initial intent continues to be satisfied. The Company discontinues hedge accounting treatment when it is determined that a derivative is not expected to be, or has ceased to be, effective as a hedge and subsequently reflects changes in the fair value of the derivative in earnings after termination of the hedge relationship.

Fair Value Hedges

In a fair value hedge, changes in the fair value of both the derivative instrument and the hedged asset or liability attributable to the risk being hedged are recognized in the same income statement line item in the Consolidated Statements of Operations when the changes in fair value occur.

Citizens has outstanding interest rate swap agreements utilized to manage the interest rate exposure on its long-term borrowings, certain fixed rate residential mortgages and AFS debt securities. Certain fair value hedges have been designated as a last-of-layer hedge, which affords the Company the ability to execute a fair value hedge of the interest rate risk associated with a portfolio of similar prepayable assets whereby the last dollar amount estimated to remain in the portfolio of assets is identified as the hedged item.

The following table presents the change in fair value of interest rate contracts designated as fair value hedges, as well as the change in fair value of the related hedged items attributable to the risk being hedged, included in the Consolidated Statements of Operations:

	Three Months Ended March 31,
(in millions)	2021	2020	Affected Line Item in the Consolidated Statements of Operations
Interest rate swaps hedging borrowed funds	($28)	$93	Interest expense - long-term borrowed funds
Hedged long-term debt attributable to the risk being hedged	28	(92)	Interest expense - long-term borrowed funds
Interest rate swaps hedging fixed rate loans	—	17	Interest and fees on loans and leases
Hedged fixed rate loans attributable to the risk being hedged	—	(17)	Interest and fees on loans and leases
Interest rate swaps hedging debt securities available for sale	28	(107)	Interest income - investment securities
Hedged debt securities available for sale attributable to risk being hedged	(28)	107	Interest income - investment securities

The following table reflects amounts recorded on the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges:    

	March 31, 2021		December 31, 2020
(in millions)	Debt securities available for sale(1)	Long-term borrowed funds	Debt securities available for sale(1)	Long-term borrowed funds
Carrying amount of hedged assets	$9,549	$—	$10,869	$—
Carrying amount of hedged liabilities	—	3,280	—	3,307
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	68	85	96	112

(1) The Company designated $2.0 billion as the hedged amount (from a closed portfolio of prepayable financial assets with an amortized cost basis of $9.5 billion and $10.9 billion as of March 31, 2021 and December 31, 2020, respectively) in a last-of-layer hedging relationship, which commenced in the third quarter of 2019.

Cash Flow Hedges

In a cash flow hedge, the entire change in the fair value of the interest rate swap included in the assessment of hedge effectiveness is initially recorded in OCI and is subsequently reclassified from OCI to current period earnings (interest income or interest expense) in the same period that the hedged item affects earnings.

Citizens has outstanding interest rate swap agreements designed to hedge a portion of the Company’s floating-rate assets, and liabilities. All of these swaps have been deemed highly effective cash flow hedges. During the next 12 months, there are $94 million in pre-tax net gains on derivative instruments included in OCI expected to be reclassified to net interest income in the Consolidated Statements of Operations. This amount could differ from amounts actually recognized due to changes in interest rates, hedge de-designations, and the addition of other hedges subsequent to March 31, 2021.

The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income relating to derivative instruments designated as cash flow hedges:

	Three Months Ended March 31,
(in millions)	2021	2020
Amount of pre-tax net (losses) gains recognized in OCI	($28)	$129
Amount of pre-tax net gains reclassified from OCI into interest income	46	5
Amount of pre-tax net losses reclassified from OCI into interest expense	(12)	(1)

Derivatives Not Designated As Hedging Instruments

Economic Hedges

The Company’s economic hedges include those related to offsetting customer derivatives, residential mortgage loan derivatives (including interest rate lock commitments and forward sales commitments) and derivatives to hedge its residential MSR portfolio. Customer derivatives include interest rate, foreign exchange

and commodity derivative contracts designed to meet the hedging and financing needs of the Company’s customers, and are economically hedged by the Company to offset its market exposure. Interest rate lock commitments on residential mortgage loans that will be held for sale are considered derivative instruments, and are economically hedged by entering into forward sale commitments to manage changes in fair value due to interest rate risk. Residential MSR portfolio derivatives are entered to hedge the risk of changes in the fair value of the Company’s MSR asset.

The following table presents the effect of economic hedges on noninterest income:

	Amounts Recognized in Noninterest Income for the
	Three Months Ended March 31,		Affected Line Item in the Consolidated Statements of Operations
(in millions)	2021	2020
Economic hedge type:
Customer interest rate contracts	($348)	$1,089	Foreign exchange and interest rate products
Customer foreign exchange contracts	(116)	(30)	Foreign exchange and interest rate products
Customer commodity contracts	94	(63)	Foreign exchange and interest rate products
Derivative contracts to hedge interest rate risk	356	(1,084)	Foreign exchange and interest rate products
Derivative contracts to hedge foreign exchange risk	150	99	Foreign exchange and interest rate products
Derivative transactions to hedge commodity price risk	(92)	63	Foreign exchange and interest rate products
Residential loan commitments	(238)	140	Mortgage banking fees
Derivative contracts used to hedge residential loan commitments	275	(129)	Mortgage banking fees
Derivative contracts used to hedge residential MSRs	(182)	271	Mortgage banking fees
Total	($101)	$356

XML

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

3 Months Ended

Mar. 31, 2021

Equity [Abstract]

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

NOTE 9 - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table presents the changes in the balances, net of income taxes, of each component of AOCI:

	As of and for the Three Months Ended March 31,
(in millions)	Net Unrealized (Losses) Gains on Derivatives	Net Unrealized (Losses) Gains on Debt Securities	Employee Benefit Plans	Total AOCI
Balance at January 1, 2020	$3	$1	($415)	($411)
Other comprehensive income before reclassifications	96	400	—	496
Amounts reclassified to the Consolidated Statements of Operations	(3)	—	3	—
Net other comprehensive income	93	400	3	496
Balance at March 31, 2020	$96	$401	($412)	$85
Balance at January 1, 2021	($11)	$380	($429)	($60)
Other comprehensive loss before reclassifications	(21)	(307)	—	(328)
Amounts reclassified to the Consolidated Statements of Operations	(25)	(2)	4	(23)
Net other comprehensive (loss) income	(46)	(309)	4	(351)
Balance at March 31, 2021	($57)	$71	($425)	($411)
Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCI	Net interest income	Securities gains, net	Other operating expense

XML

STOCKHOLDERS' EQUITY

3 Months Ended

Mar. 31, 2021

Equity [Abstract]

STOCKHOLDERS' EQUITY

NOTE 10 - STOCKHOLDERS’ EQUITY

Preferred Stock

The following table summarizes the Company’s preferred stock:

			March 31, 2021			December 31, 2020
(in millions, except per share and share data)	Liquidation value per share		Preferred Shares		Carrying Amount	Preferred Shares	Carrying Amount
Authorized ($25 par value)			100,000,000			100,000,000
Issued and outstanding:
Series A	$1,000		250,000		$247	250,000	$247
Series B	1,000		300,000		296	300,000	296
Series C	1,000		300,000		297	300,000	297
Series D	1,000	(1)	300,000	(2)	293	300,000	293
Series E	1,000	(1)	450,000	(3)	437	450,000	437
Series F	1,000		400,000		395	400,000	395
Total			2,000,000		$1,965	2,000,000	$1,965

(1) Equivalent to $25 per depositary share.

(2) Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock.

(3) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock.

For further detail regarding the terms and conditions of the Company’s preferred stock, see Note 16 to the Company’s Consolidated Financial Statements in the 2020 Form 10-K.

Dividends

	Three Months Ended March 31, 2021			Three Months Ended March 31, 2020
(in millions, except per share and share data)	Dividends Declared per Share	Dividends Declared	Dividends Paid	Dividends Declared per Share	Dividends Declared	Dividends Paid
Common stock	$0.39	$167	$167	$0.39	$168	$168
Preferred stock
Series A	$10.49	$3	$3	$27.50	$7	$—
Series B	—	—	9	—	—	9
Series C	15.94	5	5	15.94	5	5
Series D	15.88	5	5	15.88	5	5
Series E	12.50	5	5	12.50	5	4
Series F	14.13	5	5	—	—	—
Total preferred stock		$23	$32		$22	$23

Treasury Stock

During the three months ended March 31, 2021, the Company repurchased $95 million, or 2,244,924 shares, of its outstanding common stock, which are held in treasury stock.

XML

COMMITMENTS AND CONTINGENCIES

3 Months Ended

Mar. 31, 2021

Commitments and Contingencies Disclosure [Abstract]

COMMITMENTS AND CONTINGENCIES

NOTE 11 - COMMITMENTS AND CONTINGENCIES

A summary of outstanding off-balance sheet arrangements is presented below. For more information on these arrangements, see Note 18 in the Company’s 2020 Form 10-K.

(in millions)	March 31, 2021	December 31, 2020
Commitments to extend credit	$76,200	$74,160
Letters of credit	2,077	2,239
Risk participation agreements	71	98
Loans sold with recourse	58	54
Marketing rights	29	29
Total	$78,435	$76,580

Commitments to Extend Credit

Commitments to extend credit are agreements to lend to customers in accordance with conditions contractually agreed upon in advance. Generally, the commitments have fixed expiration dates or termination clauses and may require payment of a fee. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements.

Letters of Credit

Letters of credit in the table above reflect commercial, standby financial and standby performance letters of credit. Financial and performance standby letters of credit are issued by the Company for the benefit of its customers. They are used as conditional guarantees of payment to a third party in the event the customer either fails to make specific payments (financial) or fails to complete a specific project (performance). The Company’s exposure to credit loss in the event of counterparty nonperformance in connection with the above instruments is represented by the contractual amount of those instruments. Generally, letters of credit are collateralized by cash, accounts receivable, inventory or investment securities. Credit risk associated with letters of credit is considered in determining the appropriate amounts of allowances for unfunded commitments. Standby letters of credit and commercial letters of credit are issued for terms of up to ten years and one year, respectively.

Other Commitments

Citizens has additional off-balance sheet arrangements that are summarized below:

•Marketing Rights - During 2003, Citizens entered into a 25-year agreement to acquire the naming and marketing rights of a baseball stadium in Pennsylvania.

•Loans sold with recourse - Citizens is an originator and servicer of residential mortgages and routinely sells such mortgage loans in the secondary market and to GSEs. In the context of such sales, the Company makes certain representations and warranties regarding the characteristics of the underlying loans and, as a result, may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of those representations and warranties. The Company also sells the government guaranteed portion of certain SBA loans to outside investors, for which it retains the servicing rights.

•Risk Participation Agreements - RPAs are guarantees issued by the Company to other parties for a fee, whereby the Company agrees to participate in the credit risk of a derivative customer of the other party. The current amount of credit exposure is spread out over multiple counterparties. RPAs generally have terms ranging from one year to five years; however, certain outstanding agreements have terms as long as nine years.

Contingencies

The Company operates in a legal and regulatory environment that exposes it to potentially significant risks. A certain amount of litigation ordinarily results from the nature of the Company’s banking and other businesses. The Company is a party to legal proceedings, including class actions. The Company is also the subject of investigations, reviews, subpoenas, and regulatory matters arising out of its normal business operations, which, in some instances, relate to concerns about fair lending, unfair and/or deceptive practices, mortgage-related issues, and mis-selling of certain products. In addition, the Company engages in discussions with relevant governmental and regulatory authorities on a regular and ongoing basis regarding various issues, and any issues discussed or identified may result in investigatory or other action being taken. Litigation and regulatory matters may result in settlements, damages, fines, penalties, public or private censure, increased costs, required remediation, restrictions on business activities, or other impacts on the Company.

In these disputes and proceedings, the Company contests liability and the amount of damages as appropriate. Given their complex nature, and based on the Company's experience, it may be years before some of these matters are finally resolved. Moreover, before liability can be reasonably estimated for a claim, numerous legal and factual issues may need to be examined, including through potentially lengthy discovery and determination of important factual matters, and by addressing novel or unsettled legal issues relevant to the proceedings in question. The Company cannot predict with certainty if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages. The Company recognizes a provision for a claim when, in the opinion of management after seeking legal advice,

it is probable that a liability exists and the amount of loss can be reasonably estimated. In many proceedings, however, it is not possible to determine whether any loss is probable or to estimate the amount of any loss.

Based on information currently available, the advice of legal counsel and other advisers, and established reserves, management believes that the aggregate liabilities, if any, potentially arising from these proceedings will not have a materially adverse effect on the Company’s unaudited interim Consolidated Financial Statements.

XML

FAIR VALUE MEASUREMENTS

3 Months Ended

Mar. 31, 2021

Fair Value Disclosures [Abstract]

FAIR VALUE MEASUREMENTS

NOTE 12 - FAIR VALUE MEASUREMENTS

Citizens measures or monitors many of its assets and liabilities on a fair value basis. Fair value is used on a recurring basis for assets and liabilities for which fair value is the required or elected measurement basis of accounting. Additionally, fair value is used on a nonrecurring basis to evaluate assets for impairment or for disclosure purposes. Nonrecurring fair value adjustments typically involve the application of lower of cost or market accounting or write-downs of individual assets. Citizens also applies the fair value measurement guidance to determine amounts reported for certain disclosures in this Note for assets and liabilities that are not required to be reported at fair value in the financial statements.

Fair Value Option

Citizens elected to account for residential mortgage LHFS and certain commercial and industrial, and commercial real estate LHFS at fair value. The following table presents the difference between the aggregate fair value and the aggregate unpaid principal balance of LHFS measured at fair value:

	March 31, 2021			December 31, 2020
(in millions)	Aggregate Fair Value	Aggregate Unpaid Principal	Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal	Aggregate Fair Value	Aggregate Unpaid Principal	Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal
Residential mortgage loans held for sale, at fair value	$4,208	$4,165	$43	$3,416	$3,260	$156
Commercial and industrial, and commercial real estate loans held for sale, at fair value	96	98	(2)	148	153	(5)

For more information on the election of the fair value option for these assets see Note 19 in the Company’s 2020 Form 10-K.

Recurring Fair Value Measurements

Citizens utilizes a variety of valuation techniques to measure its assets and liabilities at fair value on a recurring basis. For more information on the valuation techniques utilized to measure recurring fair value see Note 19 in the Company’s 2020 Form 10-K.

Derivatives - Commodities Contracts

The fair value of commodity derivatives uses the mid-point of market observable quoted prices as an input into the fair value model. The model uses the observed market prices combined with other market observed inputs to derive the fair value of the instrument, which generally classifies it as Level 2 instrument. This type of derivative is exposed to counterparty risk; therefore, the Company adjusts the fair value of the contract by the credit valuation adjustment.

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at March 31, 2021:

(in millions)	Total	Level 1	Level 2	Level 3
Debt securities available for sale:
Mortgage-backed securities	$24,453	$—	$24,453	$—
State and political subdivisions	3	—	3	—
U.S. Treasury and other	11	11	—	—
Total debt securities available for sale	24,467	11	24,456	—
Loans held for sale, at fair value:
Residential loans held for sale	4,208	—	4,208	—
Commercial loans held for sale	96	—	96	—
Total loans held for sale, at fair value	4,304	—	4,304	—
Mortgage servicing rights	893	—	—	893
Derivative assets:
Interest rate contracts	1,125	—	1,125	—
Foreign exchange contracts	273	—	273	—
Commodities contracts	135	—	135	—
TBA contracts	156	—	156	—
Other contracts	38	—	—	38
Total derivative assets	1,727	—	1,689	38
Equity securities, at fair value	73	73	—	—
Total assets	$31,464	$84	$30,449	$931
Derivative liabilities:
Interest rate contracts	$184	$—	$184	$—
Foreign exchange contracts	213	—	213	—
Commodities contracts	138	—	138	—
TBA contracts	16	—	16	—
Total derivative liabilities	551	—	551	—
Total liabilities	$551	$—	$551	$—

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2020:

(in millions)	Total	Level 1	Level 2	Level 3
Debt securities available for sale:
Mortgage-backed securities	$22,928	$—	$22,928	$—
State and political subdivisions	3	—	3	—
U.S. Treasury and other	11	11	—	—
Total debt securities available for sale	22,942	11	22,931	—
Loans held for sale, at fair value:
Residential loans held for sale	3,416	—	3,416	—
Commercial loans held for sale	148	—	148	—
Total loans held for sale, at fair value	3,564	—	3,564	—
Mortgage servicing rights	658	—	—	658
Derivative assets:
Interest rate contracts	1,566	—	1,566	—
Foreign exchange contracts	320	—	320	—
Commodities contracts	62	—	62	—
TBA contracts	8	—	8	—
Other contracts	197	—	—	197
Total derivative assets	2,153	—	1,956	197
Equity securities, at fair value	66	66	—	—
Total assets	$29,383	$77	$28,451	$855
Derivative liabilities:
Interest rate contracts	$217	$—	$217	$—
Foreign exchange contracts	291	—	291	—
Commodities contracts	61		61
TBA contracts	65	—	65	—
Total derivative liabilities	634	—	634	—
Total liabilities	$634	$—	$634	$—

The following tables present a roll forward of the balance sheet amounts for assets measured at fair value on a recurring basis and classified as Level 3:

	Three Months Ended March 31, 2021
(in millions)	Mortgage Servicing Rights	Other Derivative Contracts
Beginning balance	$658	$197
Issuances	87	162
Settlements (2)	(58)	(83)
Changes in fair value during the period recognized in earnings (3)	206	(238)
Ending balance	$893	$38

	Three Months Ended March 31, 2020
(in millions)	Mortgage Servicing Rights	Other Derivative Contracts
Beginning balance	$642	$19
Transfers upon election of fair value method (1)	190	—
Beginning balance, adjusted	832	19
Issuances	67	171
Settlements (2)	(40)	(76)
Changes in fair value during the period recognized in earnings (3)	(282)	29
Ending balance	$577	$143

(1) Effective January 1, 2020, the Company elected to account for all MSRs previously accounted for under the amortization method under the fair value method.

(2) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial

paydowns, and ii) loans that paid off during the period.

(3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

The following table presents quantitative information about the Company’s Level 3 assets, including the range and weighted-average of the significant unobservable inputs used to fair value these assets, as well as valuation techniques used.

	As of March 31, 2021
	Valuation Technique	Unobservable Input	Range (Weighted Average)
Mortgage servicing rights	Discounted Cash Flow	Constant prepayment rate	9.96-16.58% CPR (11.3% CPR)
		Option adjusted spread	350-1,509 bps (582 bps)
Other derivative contracts	Internal Model	Pull through rate	18.26-100.00% (82.01%)
		MSR value	(16.59)-164.28 bps (92.86 bps)

Nonrecurring Fair Value Measurements

Fair value is also used on a nonrecurring basis to evaluate certain assets for impairment or for disclosure purposes. For more information on the valuation techniques utilized to measure nonrecurring fair value see Note 19 in the Company’s 2020 Form 10-K.

The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings:

	Three Months Ended March 31,
(in millions)	2021	2020
Collateral-dependent loans	($19)	($34)

The following table presents assets measured at fair value on a nonrecurring basis:

	March 31, 2021				December 31, 2020
(in millions)	Total	Level 1	Level 2	Level 3	Total	Level 1	Level 2	Level 3
Collateral-dependent loans	$724	$—	$724	$—	$758	$—	$758	$—

The following tables present the estimated fair value for financial instruments not recorded at fair value in the unaudited interim Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions:

	March 31, 2021
	Total		Level 1		Level 2		Level 3
(in millions)	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value
Financial assets:
Debt securities held to maturity	$2,995	$3,077	$—	$—	$2,139	$2,223	$856	$854
Other loans held for sale	75	75	—	—	—	—	75	75
Loans and leases	122,195	122,365	—	—	724	724	121,471	121,641
Other assets	603	603	—	—	595	595	8	8
Financial liabilities:
Deposits	151,349	151,384	—	—	151,349	151,384	—	—
Short-term borrowed funds	70	70	—	—	70	70	—	—
Long-term borrowed funds	8,316	8,618	—	—	8,316	8,618	—	—

	December 31, 2020
	Total		Level 1		Level 2		Level 3
(in millions)	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value
Financial assets:
Debt securities held to maturity	$3,235	$3,357	$—	$—	$2,342	$2,464	$893	$893
Other loans held for sale	439	439	—	—	—	—	439	439
Loans and leases	123,090	123,678	—	—	758	758	122,332	122,920
Other assets	604	604	—	—	596	596	8	8
Financial liabilities:
Deposits	147,164	147,223	—	—	147,164	147,223	—	—
Short-term borrowed funds	243	243	—	—	243	243	—	—
Long-term borrowed funds	8,346	8,850	—	—	8,346	8,850	—	—

XML

NONINTEREST INCOME

3 Months Ended

Mar. 31, 2021

Other Income and Expenses [Abstract]

NONINTEREST INCOME

NOTE 13 - NONINTEREST INCOME

Revenues from Contracts with Customers

The following table presents the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment:

	Three Months Ended March 31, 2021			Three Months Ended March 31, 2020
(in millions)	Consumer Banking	Commercial Banking	Consolidated (1)	Consumer Banking	Commercial Banking	Consolidated (1)
Service charges and fees	$74	$25	$99	$92	$26	$118
Card fees	47	7	54	45	10	55
Capital markets fees	—	72	72	—	65	65
Trust and investment services fees	58	—	58	53	—	53
Other banking fees	—	2	2	—	3	3
Total revenue from contracts with customers	$179	$106	$285	$190	$104	$294

(1) There is no revenue from contracts with customers included in Other non-segment operations.

The Company recognized trailing commissions of $4 million for the three months ended March 31, 2021 and 2020 related to services provided in previous reporting periods. Fees from other investment services are recognized at a point in time upon completion of the service.

Revenue from Other Sources

	Three Months Ended March 31,
(in millions)	2021	2020
Bank-owned life insurance	$14	$14

XML

OTHER OPERATING EXPENSE

3 Months Ended

Mar. 31, 2021

Other Income and Expenses [Abstract]

OTHER OPERATING EXPENSE

NOTE 14 - OTHER OPERATING EXPENSE

The following table presents the details of other operating expense:

	Three Months Ended March 31,
(in millions)	2021	2020
Promotional expense	$19	$24
Other	72	87
Other operating expense	$91	$111

XML

EARNINGS PER SHARE

3 Months Ended

Mar. 31, 2021

Earnings Per Share [Abstract]

EARNINGS PER SHARE

NOTE 15 - EARNINGS PER SHARE

	Three Months Ended March 31,
(in millions, except share and per share data)	2021	2020
Numerator (basic and diluted):
Net income	$611	$34
Less: Preferred stock dividends	23	22
Net income available to common stockholders	$588	$12
Denominator:
Weighted-average common shares outstanding - basic	425,953,716	427,718,421
Dilutive common shares: share-based awards	1,926,814	1,670,434
Weighted-average common shares outstanding - diluted	427,880,530	429,388,855
Earnings per common share:
Basic	$1.38	$0.03
Diluted (1)	1.37	0.03

(1) Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted average antidilutive shares totaling 305,210 and 1,030,745 for the three months ended March 31, 2021 and 2020, respectively.

XML

BUSINESS OPERATING SEGMENTS

3 Months Ended

Mar. 31, 2021

Segment Reporting [Abstract]

BUSINESS OPERATING SEGMENTS

NOTE 16 - BUSINESS OPERATING SEGMENTS

Citizens is managed by its Chief Executive Officer on a segment basis. The Company’s two business operating segments are Consumer Banking and Commercial Banking. The business segments are determined based on the products and services provided, or the type of customer served. Each segment has a segment head who reports directly to the Chief Executive Officer. The Chief Executive Officer has final authority over resource allocation decisions and performance assessment. The business segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. For more information on the Company’s business operating segments, as well as Other non-segment operations, see Note 25 in the Company’s 2020 Form 10-K.

	As of and for the Three Months Ended March 31, 2021
(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated
Net interest income	$863	$421	($167)	$1,117
Noninterest income	351	170	21	542
Total revenue	1,214	591	(146)	1,659
Noninterest expense	750	227	41	1,018
Profit (loss) before provision for credit losses	464	364	(187)	641
Provision for credit losses	59	101	(300)	(140)
Income before income tax expense	405	263	113	781
Income tax expense	103	52	15	170
Net income	$302	$211	$98	$611
Total average assets	$75,283	$57,738	$49,548	$182,569

	As of and for the Three Months Ended March 31, 2020
(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated
Net interest income	$793	$365	$2	$1,160
Noninterest income	357	125	15	497
Total revenue	1,150	490	17	1,657
Noninterest expense	738	221	53	1,012
Profit (loss) before provision for credit losses	412	269	(36)	645
Provision for credit losses	97	43	460	600
Income (loss) before income tax expense (benefit)	315	226	(496)	45
Income tax expense (benefit)	79	47	(115)	11
Net income (loss)	$236	$179	($381)	$34
Total average assets	$68,415	$59,005	$39,757	$167,177

There have been no significant changes in the management accounting practices utilized by the Company

regarding the basis of presentation for segment results as discussed in Note 25 in the Company’s 2020 Form 10-K.

XML

BASIS OF PRESENTATION (Policies)	3 Months Ended
	Mar. 31, 2021
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation	The unaudited interim Consolidated Financial Statements, including the Notes presented in this document of Citizens Financial Group, Inc., have been prepared in accordance with GAAP interim reporting requirements, and therefore do not include all information and Notes included in the audited Consolidated Financial Statements in conformity with GAAP. These unaudited interim Consolidated Financial Statements and Notes presented in this document should be read in conjunction with the Company’s audited Consolidated Financial Statements and accompanying Notes included in the Company’s 2020 Form 10-K. The Company’s principal business activity is banking, conducted through its banking subsidiary, CBNA.
Consolidation	The unaudited interim Consolidated Financial Statements include the accounts of the Company and subsidiaries in which the Company has a controlling financial interest. All intercompany transactions and balances have been eliminated. The Company has evaluated its unconsolidated entities and does not believe that any entity in which it has an interest, but does not currently consolidate, meets the requirements to be consolidated as a variable interest entity. The unaudited interim Consolidated Financial Statements include all adjustments, consisting of normal recurring adjustments, necessary for a fair presentation of the results for the interim periods. The results for interim periods are not necessarily indicative of results for a full year.
Use of Estimates	The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change in the near-term relate to the determination of the ACL and the fair value of MSRs.

XML

SECURITIES (Tables)

3 Months Ended

Mar. 31, 2021

Investments, Debt and Equity Securities [Abstract]

Schedule of securities held

The following table presents the major components of securities at amortized cost and fair value:

	March 31, 2021				December 31, 2020
(in millions)	Amortized Cost	Gross Unrealized Gains	Gross Unrealized Losses	Fair Value	Amortized Cost	Gross Unrealized Gains	Gross Unrealized Losses	Fair Value
U.S. Treasury and other	$11	$—	$—	$11	$11	$—	$—	$11
State and political subdivisions	3	—	—	3	3	—	—	3
Mortgage-backed securities, at fair value:
Federal agencies and U.S. government sponsored entities	23,966	415	(268)	24,113	21,954	571	(19)	22,506
Other/non-agency	324	16	—	340	396	26	—	422
Total mortgage-backed securities, at fair value	24,290	431	(268)	24,453	22,350	597	(19)	22,928
Total debt securities available for sale, at fair value	$24,304	$431	($268)	$24,467	$22,364	$597	($19)	$22,942
Federal agencies and U.S. government sponsored entities	$2,139	$84	$—	$2,223	$2,342	$122	$—	$2,464
Total mortgage-backed securities, at cost	2,139	84	—	2,223	2,342	122	—	2,464
Asset-backed securities, at cost	856	—	(2)	854	893	—	—	893
Total debt securities held to maturity	$2,995	$84	($2)	$3,077	$3,235	$122	$—	$3,357
Equity securities, at fair value	$73	$—	$—	$73	$66	$—	$—	$66
Equity securities, at cost	603	—	—	603	604	—	—	604

Schedule of investments classified by maturity date

The following table presents the amortized cost and fair value of debt securities by contractual maturity as of March 31, 2021. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties.

	March 31, 2021
	Distribution of Maturities
(in millions)	1 Year or Less	After 1 Year through 5 Years	After 5 Years through 10 Years	After 10 Years	Total
Amortized cost:
U.S. Treasury and other	$11	$—	$—	$—	$11
State and political subdivisions	—	—	—	3	3
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	2	108	1,626	22,230	23,966
Other/non-agency	—	—	—	324	324
Total debt securities available for sale	13	108	1,626	22,557	24,304
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—	—	—	2,139	2,139
Asset-backed securities	—	—	856	—	856
Total debt securities held to maturity	—	—	856	2,139	2,995
Total amortized cost of debt securities	$13	$108	$2,482	$24,696	$27,299
Fair value:
U.S. Treasury and other	$11	$—	$—	$—	$11
State and political subdivisions	—	—	—	3	3
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	2	111	1,676	22,324	24,113
Other/non-agency	—	—	—	340	340
Total debt securities available for sale	13	111	1,676	22,667	24,467
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—	—		2,223	2,223
Asset-backed securities	—	—	854	—	854
Total debt securities held to maturity	—	—	854	2,223	3,077
Total fair value of debt securities	$13	$111	$2,530	$24,890	$27,544

Schedule of income recognized on investment securities

The following table presents realized gains and losses on securities:

	Three Months Ended March 31,
(in millions)	2021	2020
Gains on sale of debt securities	$3	$—
Losses on sale of debt securities	—	—
Debt securities gains, net	$3	$—

Schedule of financial instruments owned and pledged as collateral

The following table presents the amortized cost and fair value of debt securities pledged:

	March 31, 2021		December 31, 2020
(in millions)	Amortized Cost	Fair Value	Amortized Cost	Fair Value
Pledged against repurchase agreements	$53	$55	$224	$231
Pledged against FHLB borrowed funds	322	340	394	423
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law	3,677	3,725	3,818	3,937

Schedule of unrealized loss on investments

The following tables present AFS mortgage-backed debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:

	March 31, 2021
	Less than 12 Months		12 Months or Longer		Total
(dollars in millions)	Fair Value	Gross Unrealized Losses	Fair Value	Gross Unrealized Losses	Fair Value	Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities	$9,997	($268)	$—	$—	$9,997	($268)

	December 31, 2020
	Less than 12 Months		12 Months or Longer		Total
(dollars in millions)	Fair Value	Gross Unrealized Losses	Fair Value	Gross Unrealized Losses	Fair Value	Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities	$1,991	($19)	$—	$—	$1,991	($19)

XML

LOANS AND LEASES (Tables)

3 Months Ended

Mar. 31, 2021

Receivables [Abstract]

Schedule of loans and leases

The following table presents loans and leases, excluding LHFS.

(in millions)	March 31, 2021	December 31, 2020
Commercial and industrial (1)	$44,058	$44,173
Commercial real estate	14,553	14,652
Leases	1,802	1,968
Total commercial	60,413	60,793
Residential mortgages	19,202	19,539
Home equity	11,854	12,149
Automobile	12,344	12,153
Education	12,691	12,308
Other retail	5,691	6,148
Total retail loans	61,782	62,297
Total loans and leases	$122,195	$123,090

(1) Includes $5.1 billion and $4.2 billion of PPP loans fully guaranteed by the SBA as of March 31, 2021 and December 31, 2020, respectively.

The following table presents the composition of LHFS.

	March 31, 2021			December 31, 2020
(in millions)	Residential Mortgages(1)	Commercial(2)	Total	Residential Mortgages(1)	Commercial(2)	Total
Loans held for sale at fair value	$4,208	$96	$4,304	$3,416	$148	$3,564
Other loans held for sale	—	75	75	—	439	439

(1) Residential mortgage LHFS are originated for sale.

(2) Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS generally consist of loans associated with the Company’s syndication business.

XML

ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK (Tables)

3 Months Ended

Mar. 31, 2021

Receivables [Abstract]

Schedule of changes in the allowance for credit losses

The following table presents a summary of changes in the ALLL and the allowance for unfunded lending commitments for the three months ended March 31, 2021:

	Three Months Ended March 31, 2021
(in millions)	Commercial	Retail	Total
Allowance for loan and lease losses, beginning of period	$1,233	$1,210	$2,443
Charge-offs	(134)	(93)	(227)
Recoveries	30	39	69
Net charge-offs	(104)	(54)	(158)
Provision charged to income	17	(108)	(91)
Allowance for loan and lease losses, end of period	$1,146	$1,048	$2,194
Allowance for unfunded lending commitments, beginning of period	$186	$41	$227
Provision for unfunded lending commitments	(21)	(28)	(49)
Allowance for unfunded lending commitments, end of period	$165	$13	$178

The following table presents a summary of changes in the ALLL and the allowance for unfunded lending commitments for the three months ended March 31, 2020:

	Three Months Ended March 31, 2020
(in millions)	Commercial	Retail	Total
Allowance for loan and lease losses, beginning of period	$674	$578	$1,252
Cumulative effect of change in accounting principle	(176)	629	453
Allowance for loan and lease losses, beginning of period, adjusted	498	1,207	1,705
Charge-offs	(47)	(127)	(174)
Recoveries	3	34	37
Net charge-offs	(44)	(93)	(137)
Provision charged to income	298	305	603
Allowance for loan and lease losses, end of period	$752	$1,419	$2,171
Allowance for unfunded lending commitments, beginning of period	$44	$—	$44
Cumulative effect of change in accounting principle	(3)	1	(2)
Allowance for unfunded lending commitments, beginning of period, adjusted	41	1	42
Provision for unfunded lending commitments	(3)	—	(3)
Allowance for unfunded lending commitments, end of period	$38	$1	$39

Schedule of classes of loans and leases, amortized cost basis by credit quality indicator

The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of March 31, 2021:

	Term Loans by Origination Year						Revolving Loans
(in millions)	2021	2020	2019	2018	2017	Prior to 2017	Within the Revolving Period	Converted to Term	Total
Commercial and industrial
Pass(1)	$3,000	$7,178	$5,699	$3,995	$2,206	$3,384	$15,134	$326	$40,922
Special Mention	—	41	221	241	86	244	415	34	1,282
Substandard	22	101	294	256	124	177	612	23	1,609
Doubtful	—	65	11	31	28	35	72	3	245
Total commercial and industrial	3,022	7,385	6,225	4,523	2,444	3,840	16,233	386	44,058
Commercial real estate
Pass	253	2,411	3,815	3,212	1,206	1,794	940	—	13,631
Special Mention	—	9	131	72	178	99	—	—	489
Substandard	46	116	58	58	49	81	—	—	408
Doubtful	—	16	—	7	—	2	—	—	25
Total commercial real estate	299	2,552	4,004	3,349	1,433	1,976	940	—	14,553
Leases
Pass	94	401	240	225	116	675	—	—	1,751
Special Mention	—	3	4	2	6	19	—	—	34
Substandard	—	13	2	1	—	—	—	—	16
Doubtful	—	—	—	—	—	1	—	—	1
Total leases	94	417	246	228	122	695	—	—	1,802
Total commercial loans and leases
Pass(1)	3,347	9,990	9,754	7,432	3,528	5,853	16,074	326	56,304
Special Mention	—	53	356	315	270	362	415	34	1,805
Substandard	68	230	354	315	173	258	612	23	2,033
Doubtful	—	81	11	38	28	38	72	3	271
Total commercial	$3,415	$10,354	$10,475	$8,100	$3,999	$6,511	$17,173	$386	$60,413

(1) Includes $5.1 billion of PPP loans designated as pass that are fully guaranteed by the SBA originating in 2021 and 2020.

The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of December 31, 2020:

	Term Loans by Origination Year						Revolving Loans
(in millions)	2020	2019	2018	2017	2016	Prior to 2016	Within the Revolving Period	Converted to Term	Total
Commercial and industrial
Pass(1)	$8,036	$5,730	$4,180	$2,174	$1,157	$1,980	$17,281	$340	$40,878
Special Mention	34	264	163	84	60	173	771	34	1,583
Substandard	91	195	248	100	81	127	600	22	1,464
Doubtful	65	10	34	38	3	31	63	4	248
Total commercial and industrial	8,226	6,199	4,625	2,396	1,301	2,311	18,715	400	44,173
Commercial real estate
Pass	1,848	2,836	2,810	1,106	566	919	3,271	—	13,356
Special Mention	19	130	121	92	94	48	300	—	804
Substandard	116	2	65	5	53	26	149	—	416
Doubtful	16	26	8	—	—	2	24	—	76
Total commercial real estate	1,999	2,994	3,004	1,203	713	995	3,744	—	14,652
Leases
Pass	455	246	229	139	180	673	—	—	1,922
Special Mention	3	4	2	4	2	18	—	—	33
Substandard	—	2	2	4	4	—	—	—	12
Doubtful	—	—	—	—	—	1	—	—	1
Total leases	458	252	233	147	186	692	—	—	1,968
Total commercial loans and leases
Pass(1)	10,339	8,812	7,219	3,419	1,903	3,572	20,552	340	56,156
Special Mention	56	398	286	180	156	239	1,071	34	2,420
Substandard	207	199	315	109	138	153	749	22	1,892
Doubtful	81	36	42	38	3	34	87	4	325
Total commercial	$10,683	$9,445	$7,862	$3,746	$2,200	$3,998	$22,459	$400	$60,793

(1) Includes $4.2 billion PPP loans designated as pass that are fully guaranteed by the SBA originating in 2020.

For retail loans, Citizens utilizes credit scores provided by FICO and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO credit scores are considered the strongest indicator of credit losses over the contractual life of the loan as the scores are based on current and historical national industry-wide consumer level credit performance data, and assist management in predicting the borrower’s future payment performance.

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of March 31, 2021:

	Term Loans by Origination Year						Revolving Loans
(in millions)	2021	2020	2019	2018	2017	Prior to 2017	Within the Revolving Period	Converted to Term	Total
Residential mortgages
800+	$307	$3,088	$1,756	$556	$1,014	$3,023	$—	$—	$9,744
740-799	729	2,369	944	337	446	1,442	—	—	6,267
680-739	175	699	331	140	157	681	—	—	2,183
620-679	14	96	93	46	65	306	—	—	620
<620	2	25	28	40	53	224	—	—	372
No FICO available(1)	2	2	1	—	—	11	—	—	16
Total residential mortgages	1,229	6,279	3,153	1,119	1,735	5,687	—	—	19,202
Home equity
800+	—	3	7	8	6	192	4,288	335	4,839
740-799	—	1	5	6	6	170	3,167	317	3,672
680-739	—	1	6	11	16	175	1,610	270	2,089
620-679	—	3	13	20	23	144	363	189	755
<620	—	5	21	33	26	124	87	203	499
No FICO available(1)	—	—	—	—	—	—	—	—	—
Total home equity	—	13	52	78	77	805	9,515	1,314	11,854
Automobile
800+	370	997	749	378	265	168	—	—	2,927
740-799	495	1,426	906	460	288	169	—	—	3,744
680-739	441	1,253	781	396	232	136	—	—	3,239
620-679	188	616	421	220	131	86	—	—	1,662
<620	18	159	218	168	117	87	—	—	767
No FICO available(1)	2	1	—	—	—	2	—	—	5
Total automobile	1,514	4,452	3,075	1,622	1,033	648	—	—	12,344
Education
800+	347	1,781	1,169	713	647	1,151	—	—	5,808
740-799	399	1,883	971	528	370	638	—	—	4,789
680-739	98	560	326	187	136	312	—	—	1,619
620-679	5	55	50	41	34	125	—	—	310
<620	—	5	12	15	12	62	—	—	106
No FICO available(1)	2	—	—	—	—	57	—	—	59
Total education	851	4,284	2,528	1,484	1,199	2,345	—	—	12,691
Other retail
800+	63	394	269	117	56	49	303	—	1,251
740-799	95	546	359	151	68	42	592	2	1,855
680-739	87	431	245	102	45	22	531	5	1,468
620-679	56	229	88	36	13	7	170	6	605
<620	4	46	35	20	7	4	74	8	198
No FICO available(1)	24	9	—	—	—	—	279	2	314
Total other retail	329	1,655	996	426	189	124	1,949	23	5,691
Retail
800+	1,087	6,263	3,950	1,772	1,988	4,583	4,591	335	24,569
740-799	1,718	6,225	3,185	1,482	1,178	2,461	3,759	319	20,327
680-739	801	2,944	1,689	836	586	1,326	2,141	275	10,598
620-679	263	999	665	363	266	668	533	195	3,952
<620	24	240	314	276	215	501	161	211	1,942
No FICO available(1)	30	12	1	—	—	70	279	2	394
Total retail	$3,923	$16,683	$9,804	$4,729	$4,233	$9,609	$11,464	$1,337	$61,782

(1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of December 31, 2020:

	Term Loans by Origination Year						Revolving Loans
(in millions)	2020	2019	2018	2017	2016	Prior to 2016	Within the Revolving Period	Converted to Term	Total
Residential mortgages
800+	$2,687	$1,885	$638	$1,129	$1,615	$1,755	$—	$—	$9,709
740-799	2,931	1,133	398	527	743	904	—	—	6,636
680-739	784	351	162	172	295	458	—	—	2,222
620-679	97	94	44	56	66	223	—	—	580
<620	12	28	35	58	50	185	—	—	368
No FICO available(1)	1	2	1	5	1	14	—	—	24
Total residential mortgages	6,512	3,493	1,278	1,947	2,770	3,539	—	—	19,539
Home equity
800+	2	8	10	7	5	216	4,319	344	4,911
740-799	2	6	7	6	5	180	3,234	331	3,771
680-739	1	6	10	15	8	179	1,632	284	2,135
620-679	—	10	18	21	14	136	402	195	796
<620	1	17	30	29	18	122	105	214	536
No FICO available(1)	—	—	—	—	—	—	—	—	—
Total home equity	6	47	75	78	50	833	9,692	1,368	12,149
Automobile
800+	1,056	812	424	312	169	62	—	—	2,835
740-799	1,514	1,022	531	344	172	59	—	—	3,642
680-739	1,347	889	461	282	138	47	—	—	3,164
620-679	669	484	259	157	84	32	—	—	1,685
<620	140	242	189	137	79	34	—	—	821
No FICO available(1)	2	—	—	—	—	4	—	—	6
Total automobile	4,728	3,449	1,864	1,232	642	238	—	—	12,153
Education
800+	1,817	1,363	849	781	578	777	—	—	6,165
740-799	1,797	1,009	541	387	251	423	—	—	4,408
680-739	450	294	173	127	90	221	—	—	1,355
620-679	26	35	33	28	25	95	—	—	242
<620	2	5	10	10	8	41	—	—	76
No FICO available(1)	2	—	—	—	—	60	—	—	62
Total education	4,094	2,706	1,606	1,333	952	1,617	—	—	12,308
Other retail
800+	461	380	163	77	15	44	341	—	1,481
740-799	620	460	184	81	19	31	638	2	2,035
680-739	495	302	111	48	10	13	561	5	1,545
620-679	248	104	37	14	3	5	174	7	592
<620	24	30	17	6	1	3	77	8	166
No FICO available(1)	54	1	—	—	—	—	272	2	329
Total other retail	1,902	1,277	512	226	48	96	2,063	24	6,148
Retail
800+	6,023	4,448	2,084	2,306	2,382	2,854	4,660	344	25,101
740-799	6,864	3,630	1,661	1,345	1,190	1,597	3,872	333	20,492
680-739	3,077	1,842	917	644	541	918	2,193	289	10,421
620-679	1,040	727	391	276	192	491	576	202	3,895
<620	179	322	281	240	156	385	182	222	1,967
No FICO available(1)	59	3	1	5	1	78	272	2	421
Total retail	$17,242	$10,972	$5,335	$4,816	$4,462	$6,323	$11,755	$1,392	$62,297

(1) Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).

Schedule of nonaccrual loans and leases and loans accruing and 90 days or more past due

The following table presents nonaccrual loans and leases and loans accruing and 90 days or more past due:

	As of March 31, 2021			As of December 31, 2020
(in millions)	Nonaccrual loans and leases	90+ days past due and accruing	Nonaccrual with no related ACL	Nonaccrual loans and leases	90+ days past due and accruing	Nonaccrual with no related ACL
Commercial and industrial	$281	$3	$56	$280	$20	$56
Commercial real estate	100	9	37	176	—	2
Leases	1	—	—	2	1	—
Total commercial	382	12	93	458	21	58
Residential mortgages	237	23	178	167	30	96
Home equity	269	—	202	276	—	207
Automobile	70	—	33	72	—	17
Education	22	2	2	18	2	2
Other retail	28	9	2	28	9	—
Total retail	626	34	417	561	41	322
Total loans and leases	$1,008	$46	$510	$1,019	$62	$380

Schedule of accruing and nonaccruing past due amounts

The following table presents an analysis of the age of both accruing and nonaccruing loan and lease past due amounts:

	March 31, 2021					December 31, 2020
	Days Past Due					Days Past Due
(in millions)	Current-29	30-59	60-89	90 or More	Total	Current-29	30-59	60-89	90 or More	Total
Commercial and industrial	$43,768	$178	$20	$92	$44,058	$43,817	$223	$16	$117	$44,173
Commercial real estate	14,440	60	36	17	14,553	14,531	1	85	35	14,652
Leases	1,798	2	—	2	1,802	1,956	9	—	3	1,968
Total commercial	60,006	240	56	111	60,413	60,304	233	101	155	60,793
Residential mortgages	18,951	55	11	185	19,202	19,291	59	21	168	19,539
Home equity	11,599	46	19	190	11,854	11,848	61	28	212	12,149
Automobile	12,176	117	41	10	12,344	11,901	170	65	17	12,153
Education	12,638	29	13	11	12,691	12,255	33	13	7	12,308
Other retail	5,602	31	24	34	5,691	6,047	38	29	34	6,148
Total retail loans	60,966	278	108	430	61,782	61,342	361	156	438	62,297
Total	$120,972	$518	$164	$541	$122,195	$121,646	$594	$257	$593	$123,090

Troubled debt restructurings on financing receivables

The following table summarizes TDRs by portfolio segment and total unfunded commitments:

(in millions)	March 31, 2021	December 31, 2020
Commercial	$367	$257
Retail	714	718
Unfunded commitments related to TDRs	167	49

The following tables below summarize how loans were modified during the three months ended March 31, 2021 and March 31, 2020. The reported balances represent the post-modification outstanding amortized cost basis and can include loans that became TDRs during the period and were paid off in full, charged off, or sold prior to period end. Pre-modification balances for modified loans approximate the post-modification balances shown.

	Three Months Ended March 31, 2021
	Primary Modification Types
	Interest Rate Reduction(1)		Maturity Extension(2)		Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost
Commercial and industrial	—	$—	3	$3	4	$—
Commercial real estate	—	—	—	—	—	—
Total commercial loans	—	—	3	3	4	—
Residential mortgages	20	4	9	6	13	3
Home equity	34	2	41	5	72	4
Automobile	21	—	52	—	596	8
Education	—	—	—	—	147	4
Other retail	556	3	—	—	74	1
Total retail loans	631	9	102	11	902	20
Total	631	$9	105	$14	906	$20

	Three Months Ended March 31, 2020
	Primary Modification Types
	Interest Rate Reduction(1)		Maturity Extension(2)		Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost	Number of Contracts	Amortized Cost
Commercial and industrial	—	$—	2	$—	17	$41
Commercial real estate	—	—	—	—	—	—
Total commercial loans	—	—	2	—	17	41
Residential mortgages	38	6	37	7	21	4
Home equity	46	4	6	—	71	4
Automobile	47	1	—	—	183	2
Education	—	—	—	—	91	2
Other retail	861	4	—	—	112	1
Total retail loans	992	15	43	7	478	13
Total	992	$15	45	$7	495	$54

(1) Includes modifications that consist of multiple concessions, one of which is an interest rate reduction.

(2) Includes modifications that consist of multiple concessions, one of which is a maturity extension (unless one of the other concessions was an interest rate reduction).

(3) Includes modifications other than interest rate reductions or maturity extensions, such as lowering scheduled payments for a specified period of time, principal forgiveness, and capitalizing arrearages. Also included are the following: deferrals, trial modifications, certain bankruptcies, loans in forbearance and prepayment plans. Modifications can include the deferral of accrued interest resulting in post modification balances being higher than pre-modification.

Schedule of loans that may increase credit exposure

The following tables present balances of loans with these characteristics:

	March 31, 2021
(in millions)	Residential Mortgages	Home Equity	Other Retail	Total
High loan-to-value	$224	$41	$—	$265
Interest-only	2,936	—	—	2,936
Low introductory rate	—	—	145	145
Multiple characteristics and other	2	—	—	2
Total	$3,162	$41	$145	$3,348

	December 31, 2020
(in millions)	Residential Mortgages	Home Equity	Other Retail	Total
High loan-to-value	$289	$64	$—	$353
Interest-only	2,801	—	—	2,801
Low introductory rate	—	—	170	170
Total	$3,090	$64	$170	$3,324

XML

MORTGAGE BANKING AND OTHER (Tables)

3 Months Ended

Mar. 31, 2021

Mortgage Banking [Abstract]

Schedule of mortgage banking activities

The following table summarizes activity related to residential mortgage loans sold with servicing rights retained:

	Three Months Ended March 31,
(in millions)	2021	2020
Cash proceeds from residential mortgage loans sold with servicing retained	$9,038	$5,272
Gain on sales (1)	140	143
Contractually specified servicing, late and other ancillary fees (1)	58	58

(1) Reported in mortgage banking fees on the Consolidated Statements of Operations.

Servicing asset at fair value

The following table summarizes changes in MSRs recorded using the fair value method:

	As of and for the Three Months Ended March 31,
(in millions)	2021	2020
Fair value as of beginning of the period	$658	$642
Transfers upon election of fair value method(1)	—	190
Fair value as of beginning of the period, adjusted	658	832
Amounts capitalized	87	67
Changes in unpaid principal balance during the period (2)	(58)	(40)
Changes in fair value during the period (3)	206	(282)
Fair value at end of the period	$893	$577

(1) Effective January 1, 2020, the Company elected to account for all MSRs previously accounted for under the amortization method under the fair value method.

(2) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial

paydowns, and ii) loans that paid off during the period.

(3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

Schedule of fair value assumptions used to estimate the value of Mortgage Servicing Rights

	March 31, 2021			December 31, 2020
	Actual	Decline in fair value due to		Actual	Decline in fair value due to
(dollars in millions)
Fair value	$893	50 bps adverse change	100 bps adverse change	$658	50 bps adverse change	100 bps adverse change
Weighted average life (in years)	5.9			4.2
Weighted average constant prepayment rate	11.3%	$103	$228	17.3%	$122	$202
Weighted average option adjusted spread	582 bps	18	37	595 bps	12	24

Schedule of Other Serviced Loans

The following table presents the unpaid principal balance of other serviced loans:

(in millions)	March 31, 2021	December 31, 2020
Education(1)	$903	$974
Commercial(2)	55	51

(1) Represents the servicing associated with education loans sold.

(2) Represents the government guaranteed portion of SBA loans sold to outside investors.

XML

VARIABLE INTEREST ENTITIES (Tables)

3 Months Ended

Mar. 31, 2021

Equity Method Investments and Joint Ventures [Abstract]

Schedule of variable interest entities

A summary of these investments is presented below:

(in millions)	March 31, 2021	December 31, 2020
Lending to special purpose entities included in loans and leases	$1,269	$1,295
LIHTC investment included in other assets	1,776	1,687
LIHTC unfunded commitments included in other liabilities	874	875
Investment in asset-backed securities included in HTM securities	854	893
Renewable energy investments included in other assets	459	403

Schedule of Affordable Housing Tax Credit investments

The following table presents other information related to the Company’s affordable housing tax credit investments:

	Three Months Ended March 31,
(in millions)	2021	2020
Tax credits included in income tax expense	$51	$41
Other tax benefits included in income tax expense	12	10
Total tax benefit included in income tax expense	63	51
Less: Amortization expense included in income tax expense	53	43
Net benefit from affordable housing tax credit investments included in income tax expense	$10	$8

XML

BORROWED FUNDS (Tables)

3 Months Ended

Mar. 31, 2021

Debt Disclosure [Abstract]

Schedule of long-term borrowed funds

The following table presents a summary of the Company’s long-term borrowed funds:

(in millions)	March 31, 2021	December 31, 2020
Parent Company:
2.375% fixed-rate senior unsecured debt, due July 2021	$350	$350
4.150% fixed-rate subordinated debt, due September 2022 (1)	168	182
3.750% fixed-rate subordinated debt, due July 2024 (1)	90	159
4.023% fixed-rate subordinated debt, due October 2024 (1)	17	25
4.350% fixed-rate subordinated debt, due August 2025 (1)	133	193
4.300% fixed-rate subordinated debt, due December 2025 (1)	336	450
2.850% fixed-rate senior unsecured notes, due July 2026	497	497
2.500% fixed-rate senior unsecured notes, due February 2030	297	297
3.250% fixed-rate senior unsecured notes, due April 2030	745	745
3.750% fixed-rate reset subordinated debt, due February 2031 (1)	69	—
4.300% fixed-rate reset subordinated debt, due February 2031 (1)	135	—
4.350% fixed-rate reset subordinated debt, due February 2031 (1)	60	—
2.638% fixed-rate subordinated debt, due September 2032	545	543
CBNA’s Global Note Program:
2.550% senior unsecured notes, due May 2021	1,000	1,003
3.250% senior unsecured notes, due February 2022	712	716
0.918% floating-rate senior unsecured notes, due February 2022 (2)	300	299
1.000% floating-rate senior unsecured notes, due May 2022 (2)	250	250
2.650% senior unsecured notes, due May 2022	508	510
3.700% senior unsecured notes, due March 2023	523	527
1.143% floating-rate senior unsecured notes, due March 2023 (2)	250	249
2.250% senior unsecured notes, due April 2025	746	746
3.750% senior unsecured notes, due February 2026	536	551
Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 0.920% weighted average rate, due through 2038	19	19
Other	30	35
Total long-term borrowed funds	$8,316	$8,346

(1) March 31, 2021 balances reflect the February 2021 completion of $265 million in private exchange offers for five series of outstanding subordinated notes whereby participants received newly issued 3.750%, 4.300%, and 4.350% fixed-rate reset subordinated notes due 2031 which are redeemable by the Company five years prior to their maturity.

(2) Rate disclosed reflects the floating rate as of March 31, 2021 or final rate, as applicable.

Schedule of maturities of long-term borrowed funds

The following table presents a summary of maturities for the Company’s long-term borrowed funds at March 31, 2021:

(in millions)	Parent Company	CBNA and Other Subsidiaries	Consolidated
Year
2021	$350	$1,006	$1,356
2022	168	1,777	1,945
2023	—	774	774
2024	107	1	108
2025	469	759	1,228
2026 and thereafter	2,348	557	2,905
Total	$3,442	$4,874	$8,316

XML

DERIVATIVES (Tables)

3 Months Ended

Mar. 31, 2021

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Schedule of derivative instruments in consolidated balance sheets

The following table presents derivative instruments included on the Consolidated Balance Sheets:

	March 31, 2021			December 31, 2020
(in millions)	Notional Amount(1)	Derivative Assets	Derivative Liabilities	Notional Amount(1)	Derivative Assets	Derivative Liabilities
Derivatives designated as hedging instruments:
Interest rate contracts	$26,550	$3	$2	$22,300	$1	$3
Derivatives not designated as hedging instruments:
Interest rate contracts	148,086	1,122	182	149,021	1,565	214
Foreign exchange contracts	18,731	273	213	16,789	320	291
Commodities contracts	294	135	138	246	62	61
TBA contracts	12,842	156	16	11,149	8	65
Other contracts	7,527	38	—	8,051	197	—
Total derivatives not designated as hedging instruments		1,724	549		2,152	631
Gross derivative fair values		1,727	551		2,153	634
Less: Gross amounts offset in the Consolidated Balance Sheets (2)		(190)	(190)		(182)	(182)
Less: Cash collateral applied (2)		(239)	(250)		(56)	(324)
Total net derivative fair values presented in the Consolidated Balance Sheets		$1,298	$111		$1,915	$128

(1) The notional or contractual amount of interest rate derivatives and foreign exchange contracts is the amount upon which interest and other payments under the contract are based. For interest rate contracts, the notional amount is typically not exchanged. Therefore, notional amounts should not be taken as the measure of credit or market risk, as they do not measure the true economic risk of these contracts.

(2) Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions as well as collateral paid and received.

Schedule of fair value hedges

The following table presents the change in fair value of interest rate contracts designated as fair value hedges, as well as the change in fair value of the related hedged items attributable to the risk being hedged, included in the Consolidated Statements of Operations:

	Three Months Ended March 31,
(in millions)	2021	2020	Affected Line Item in the Consolidated Statements of Operations
Interest rate swaps hedging borrowed funds	($28)	$93	Interest expense - long-term borrowed funds
Hedged long-term debt attributable to the risk being hedged	28	(92)	Interest expense - long-term borrowed funds
Interest rate swaps hedging fixed rate loans	—	17	Interest and fees on loans and leases
Hedged fixed rate loans attributable to the risk being hedged	—	(17)	Interest and fees on loans and leases
Interest rate swaps hedging debt securities available for sale	28	(107)	Interest income - investment securities
Hedged debt securities available for sale attributable to risk being hedged	(28)	107	Interest income - investment securities

The following table reflects amounts recorded on the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges:    

	March 31, 2021		December 31, 2020
(in millions)	Debt securities available for sale(1)	Long-term borrowed funds	Debt securities available for sale(1)	Long-term borrowed funds
Carrying amount of hedged assets	$9,549	$—	$10,869	$—
Carrying amount of hedged liabilities	—	3,280	—	3,307
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	68	85	96	112

(1) The Company designated $2.0 billion as the hedged amount (from a closed portfolio of prepayable financial assets with an amortized cost basis of $9.5 billion and $10.9 billion as of March 31, 2021 and December 31, 2020, respectively) in a last-of-layer hedging relationship, which commenced in the third quarter of 2019.

Schedule of effect of cash flow hedges on net income and stockholders' equity

The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income relating to derivative instruments designated as cash flow hedges:

	Three Months Ended March 31,
(in millions)	2021	2020
Amount of pre-tax net (losses) gains recognized in OCI	($28)	$129
Amount of pre-tax net gains reclassified from OCI into interest income	46	5
Amount of pre-tax net losses reclassified from OCI into interest expense	(12)	(1)

Schedule of effect of derivative Instruments on net income

The following table presents the effect of economic hedges on noninterest income:

	Amounts Recognized in Noninterest Income for the
	Three Months Ended March 31,		Affected Line Item in the Consolidated Statements of Operations
(in millions)	2021	2020
Economic hedge type:
Customer interest rate contracts	($348)	$1,089	Foreign exchange and interest rate products
Customer foreign exchange contracts	(116)	(30)	Foreign exchange and interest rate products
Customer commodity contracts	94	(63)	Foreign exchange and interest rate products
Derivative contracts to hedge interest rate risk	356	(1,084)	Foreign exchange and interest rate products
Derivative contracts to hedge foreign exchange risk	150	99	Foreign exchange and interest rate products
Derivative transactions to hedge commodity price risk	(92)	63	Foreign exchange and interest rate products
Residential loan commitments	(238)	140	Mortgage banking fees
Derivative contracts used to hedge residential loan commitments	275	(129)	Mortgage banking fees
Derivative contracts used to hedge residential MSRs	(182)	271	Mortgage banking fees
Total	($101)	$356

XML

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Tables)

3 Months Ended

Mar. 31, 2021

Equity [Abstract]

Schedule of other comprehensive income

The following table presents the changes in the balances, net of income taxes, of each component of AOCI:

	As of and for the Three Months Ended March 31,
(in millions)	Net Unrealized (Losses) Gains on Derivatives	Net Unrealized (Losses) Gains on Debt Securities	Employee Benefit Plans	Total AOCI
Balance at January 1, 2020	$3	$1	($415)	($411)
Other comprehensive income before reclassifications	96	400	—	496
Amounts reclassified to the Consolidated Statements of Operations	(3)	—	3	—
Net other comprehensive income	93	400	3	496
Balance at March 31, 2020	$96	$401	($412)	$85
Balance at January 1, 2021	($11)	$380	($429)	($60)
Other comprehensive loss before reclassifications	(21)	(307)	—	(328)
Amounts reclassified to the Consolidated Statements of Operations	(25)	(2)	4	(23)
Net other comprehensive (loss) income	(46)	(309)	4	(351)
Balance at March 31, 2021	($57)	$71	($425)	($411)
Primary location in the Consolidated Statements of Operations of amounts reclassified from AOCI	Net interest income	Securities gains, net	Other operating expense

XML

STOCKHOLDERS' EQUITY (Tables)

3 Months Ended

Mar. 31, 2021

Equity [Abstract]

Schedule of preferred stock

The following table summarizes the Company’s preferred stock:

			March 31, 2021			December 31, 2020
(in millions, except per share and share data)	Liquidation value per share		Preferred Shares		Carrying Amount	Preferred Shares	Carrying Amount
Authorized ($25 par value)			100,000,000			100,000,000
Issued and outstanding:
Series A	$1,000		250,000		$247	250,000	$247
Series B	1,000		300,000		296	300,000	296
Series C	1,000		300,000		297	300,000	297
Series D	1,000	(1)	300,000	(2)	293	300,000	293
Series E	1,000	(1)	450,000	(3)	437	450,000	437
Series F	1,000		400,000		395	400,000	395
Total			2,000,000		$1,965	2,000,000	$1,965

(1) Equivalent to $25 per depositary share.

(2) Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock.

(3) Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock.

Schedule of dividends

	Three Months Ended March 31, 2021			Three Months Ended March 31, 2020
(in millions, except per share and share data)	Dividends Declared per Share	Dividends Declared	Dividends Paid	Dividends Declared per Share	Dividends Declared	Dividends Paid
Common stock	$0.39	$167	$167	$0.39	$168	$168
Preferred stock
Series A	$10.49	$3	$3	$27.50	$7	$—
Series B	—	—	9	—	—	9
Series C	15.94	5	5	15.94	5	5
Series D	15.88	5	5	15.88	5	5
Series E	12.50	5	5	12.50	5	4
Series F	14.13	5	5	—	—	—
Total preferred stock		$23	$32		$22	$23

XML

COMMITMENTS AND CONTINGENCIES (Tables)

3 Months Ended

Mar. 31, 2021

Commitments and Contingencies Disclosure [Abstract]

Schedule of outstanding off balance sheet arrangements

A summary of outstanding off-balance sheet arrangements is presented below. For more information on these arrangements, see Note 18 in the Company’s 2020 Form 10-K.

(in millions)	March 31, 2021	December 31, 2020
Commitments to extend credit	$76,200	$74,160
Letters of credit	2,077	2,239
Risk participation agreements	71	98
Loans sold with recourse	58	54
Marketing rights	29	29
Total	$78,435	$76,580

XML

FAIR VALUE MEASUREMENTS (Tables)

3 Months Ended

Mar. 31, 2021

Fair Value Disclosures [Abstract]

Fair value option

Citizens elected to account for residential mortgage LHFS and certain commercial and industrial, and commercial real estate LHFS at fair value. The following table presents the difference between the aggregate fair value and the aggregate unpaid principal balance of LHFS measured at fair value:

	March 31, 2021			December 31, 2020
(in millions)	Aggregate Fair Value	Aggregate Unpaid Principal	Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal	Aggregate Fair Value	Aggregate Unpaid Principal	Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal
Residential mortgage loans held for sale, at fair value	$4,208	$4,165	$43	$3,416	$3,260	$156
Commercial and industrial, and commercial real estate loans held for sale, at fair value	96	98	(2)	148	153	(5)

Assets and liabilities measured on recurring basis

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at March 31, 2021:

(in millions)	Total	Level 1	Level 2	Level 3
Debt securities available for sale:
Mortgage-backed securities	$24,453	$—	$24,453	$—
State and political subdivisions	3	—	3	—
U.S. Treasury and other	11	11	—	—
Total debt securities available for sale	24,467	11	24,456	—
Loans held for sale, at fair value:
Residential loans held for sale	4,208	—	4,208	—
Commercial loans held for sale	96	—	96	—
Total loans held for sale, at fair value	4,304	—	4,304	—
Mortgage servicing rights	893	—	—	893
Derivative assets:
Interest rate contracts	1,125	—	1,125	—
Foreign exchange contracts	273	—	273	—
Commodities contracts	135	—	135	—
TBA contracts	156	—	156	—
Other contracts	38	—	—	38
Total derivative assets	1,727	—	1,689	38
Equity securities, at fair value	73	73	—	—
Total assets	$31,464	$84	$30,449	$931
Derivative liabilities:
Interest rate contracts	$184	$—	$184	$—
Foreign exchange contracts	213	—	213	—
Commodities contracts	138	—	138	—
TBA contracts	16	—	16	—
Total derivative liabilities	551	—	551	—
Total liabilities	$551	$—	$551	$—

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities, on a recurring basis at December 31, 2020:

(in millions)	Total	Level 1	Level 2	Level 3
Debt securities available for sale:
Mortgage-backed securities	$22,928	$—	$22,928	$—
State and political subdivisions	3	—	3	—
U.S. Treasury and other	11	11	—	—
Total debt securities available for sale	22,942	11	22,931	—
Loans held for sale, at fair value:
Residential loans held for sale	3,416	—	3,416	—
Commercial loans held for sale	148	—	148	—
Total loans held for sale, at fair value	3,564	—	3,564	—
Mortgage servicing rights	658	—	—	658
Derivative assets:
Interest rate contracts	1,566	—	1,566	—
Foreign exchange contracts	320	—	320	—
Commodities contracts	62	—	62	—
TBA contracts	8	—	8	—
Other contracts	197	—	—	197
Total derivative assets	2,153	—	1,956	197
Equity securities, at fair value	66	66	—	—
Total assets	$29,383	$77	$28,451	$855
Derivative liabilities:
Interest rate contracts	$217	$—	$217	$—
Foreign exchange contracts	291	—	291	—
Commodities contracts	61		61
TBA contracts	65	—	65	—
Total derivative liabilities	634	—	634	—
Total liabilities	$634	$—	$634	$—

Assets measured at fair value on recurring basis and classified as Level 3

The following tables present a roll forward of the balance sheet amounts for assets measured at fair value on a recurring basis and classified as Level 3:

	Three Months Ended March 31, 2021
(in millions)	Mortgage Servicing Rights	Other Derivative Contracts
Beginning balance	$658	$197
Issuances	87	162
Settlements (2)	(58)	(83)
Changes in fair value during the period recognized in earnings (3)	206	(238)
Ending balance	$893	$38

	Three Months Ended March 31, 2020
(in millions)	Mortgage Servicing Rights	Other Derivative Contracts
Beginning balance	$642	$19
Transfers upon election of fair value method (1)	190	—
Beginning balance, adjusted	832	19
Issuances	67	171
Settlements (2)	(40)	(76)
Changes in fair value during the period recognized in earnings (3)	(282)	29
Ending balance	$577	$143

(1) Effective January 1, 2020, the Company elected to account for all MSRs previously accounted for under the amortization method under the fair value method.

(2) Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial

paydowns, and ii) loans that paid off during the period.

(3) Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

Fair value measurement inputs and valuation techniques

The following table presents quantitative information about the Company’s Level 3 assets, including the range and weighted-average of the significant unobservable inputs used to fair value these assets, as well as valuation techniques used.

	As of March 31, 2021
	Valuation Technique	Unobservable Input	Range (Weighted Average)
Mortgage servicing rights	Discounted Cash Flow	Constant prepayment rate	9.96-16.58% CPR (11.3% CPR)
		Option adjusted spread	350-1,509 bps (582 bps)
Other derivative contracts	Internal Model	Pull through rate	18.26-100.00% (82.01%)
		MSR value	(16.59)-164.28 bps (92.86 bps)

Gains (losses) on assets and liabilities measured on a nonrecurring basis included in earnings

The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings:

	Three Months Ended March 31,
(in millions)	2021	2020
Collateral-dependent loans	($19)	($34)

Fair value of assets and liabilities measured on a nonrecurring basis

The following table presents assets measured at fair value on a nonrecurring basis:

	March 31, 2021				December 31, 2020
(in millions)	Total	Level 1	Level 2	Level 3	Total	Level 1	Level 2	Level 3
Collateral-dependent loans	$724	$—	$724	$—	$758	$—	$758	$—

Assets and liabilities measured at fair value

The following tables present the estimated fair value for financial instruments not recorded at fair value in the unaudited interim Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions:

	March 31, 2021
	Total		Level 1		Level 2		Level 3
(in millions)	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value
Financial assets:
Debt securities held to maturity	$2,995	$3,077	$—	$—	$2,139	$2,223	$856	$854
Other loans held for sale	75	75	—	—	—	—	75	75
Loans and leases	122,195	122,365	—	—	724	724	121,471	121,641
Other assets	603	603	—	—	595	595	8	8
Financial liabilities:
Deposits	151,349	151,384	—	—	151,349	151,384	—	—
Short-term borrowed funds	70	70	—	—	70	70	—	—
Long-term borrowed funds	8,316	8,618	—	—	8,316	8,618	—	—

	December 31, 2020
	Total		Level 1		Level 2		Level 3
(in millions)	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value	Carrying Value	Estimated Fair Value
Financial assets:
Debt securities held to maturity	$3,235	$3,357	$—	$—	$2,342	$2,464	$893	$893
Other loans held for sale	439	439	—	—	—	—	439	439
Loans and leases	123,090	123,678	—	—	758	758	122,332	122,920
Other assets	604	604	—	—	596	596	8	8
Financial liabilities:
Deposits	147,164	147,223	—	—	147,164	147,223	—	—
Short-term borrowed funds	243	243	—	—	243	243	—	—
Long-term borrowed funds	8,346	8,850	—	—	8,346	8,850	—	—

XML

NONINTEREST INCOME (Tables)

3 Months Ended

Mar. 31, 2021

Other Income and Expenses [Abstract]

Components of revenue from contracts with customers

The following table presents the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment:

	Three Months Ended March 31, 2021			Three Months Ended March 31, 2020
(in millions)	Consumer Banking	Commercial Banking	Consolidated (1)	Consumer Banking	Commercial Banking	Consolidated (1)
Service charges and fees	$74	$25	$99	$92	$26	$118
Card fees	47	7	54	45	10	55
Capital markets fees	—	72	72	—	65	65
Trust and investment services fees	58	—	58	53	—	53
Other banking fees	—	2	2	—	3	3
Total revenue from contracts with customers	$179	$106	$285	$190	$104	$294

(1) There is no revenue from contracts with customers included in Other non-segment operations.

Details of other income

Revenue from Other Sources

	Three Months Ended March 31,
(in millions)	2021	2020
Bank-owned life insurance	$14	$14

XML

OTHER OPERATING EXPENSE (Tables)

3 Months Ended

Mar. 31, 2021

Other Income and Expenses [Abstract]

Schedule of other operating expense

The following table presents the details of other operating expense:

	Three Months Ended March 31,
(in millions)	2021	2020
Promotional expense	$19	$24
Other	72	87
Other operating expense	$91	$111

XML

EARNINGS PER SHARE (Tables)

3 Months Ended

Mar. 31, 2021

Earnings Per Share [Abstract]

Schedule of earnings per share

	Three Months Ended March 31,
(in millions, except share and per share data)	2021	2020
Numerator (basic and diluted):
Net income	$611	$34
Less: Preferred stock dividends	23	22
Net income available to common stockholders	$588	$12
Denominator:
Weighted-average common shares outstanding - basic	425,953,716	427,718,421
Dilutive common shares: share-based awards	1,926,814	1,670,434
Weighted-average common shares outstanding - diluted	427,880,530	429,388,855
Earnings per common share:
Basic	$1.38	$0.03
Diluted (1)	1.37	0.03

(1) Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted average antidilutive shares totaling 305,210 and 1,030,745 for the three months ended March 31, 2021 and 2020, respectively.

XML

BUSINESS OPERATING SEGMENTS (Tables)

3 Months Ended

Mar. 31, 2021

Segment Reporting [Abstract]

Schedule of segment reporting information

	As of and for the Three Months Ended March 31, 2021
(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated
Net interest income	$863	$421	($167)	$1,117
Noninterest income	351	170	21	542
Total revenue	1,214	591	(146)	1,659
Noninterest expense	750	227	41	1,018
Profit (loss) before provision for credit losses	464	364	(187)	641
Provision for credit losses	59	101	(300)	(140)
Income before income tax expense	405	263	113	781
Income tax expense	103	52	15	170
Net income	$302	$211	$98	$611
Total average assets	$75,283	$57,738	$49,548	$182,569

	As of and for the Three Months Ended March 31, 2020
(in millions)	Consumer Banking	Commercial Banking	Other	Consolidated
Net interest income	$793	$365	$2	$1,160
Noninterest income	357	125	15	497
Total revenue	1,150	490	17	1,657
Noninterest expense	738	221	53	1,012
Profit (loss) before provision for credit losses	412	269	(36)	645
Provision for credit losses	97	43	460	600
Income (loss) before income tax expense (benefit)	315	226	(496)	45
Income tax expense (benefit)	79	47	(115)	11
Net income (loss)	$236	$179	($381)	$34
Total average assets	$68,415	$59,005	$39,757	$167,177

XML

SECURITIES - Narrative (Details) - USD ($)	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Debt Securities, Available-for-sale [Line Items]
Accrued interest receivable on debt securities	$ 56,000,000		$ 55,000,000
Taxable interest income from securities	128,000,000	$ 147,000,000
Offsetting of short-term receivables or payables recognized	0		$ 0
Purchases of debt securities available for sale	$ 4,256,000,000	2,102,000,000
Held-to-maturity, zero expected credit loss, percent of portfolio	71.00%
Held-to-maturity, expected credit loss, percent of portfolio	29.00%
Mortgage-backed securities
Debt Securities, Available-for-sale [Line Items]
Securitizations of mortgage loans	$ 81,000,000	$ 0

XML

SECURITIES - Schedule of Investments (Details) - USD ($) $ in Millions		Mar. 31, 2021	Dec. 31, 2020
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Fair Value	[1]	$ 24,467	$ 22,942
Debt Securities Held-to-maturity, Amortized Cost	[1]	2,995	3,235
Debt Securities Held-to-maturity, Gross Unrealized Gain		84	122
Debt Securities Held-to-maturity, Gross Unrealized Losses		(2)	0
Debt Securities held-to-maturity, Fair Value		3,077	3,357
Equity Securities, Amortized Cost		73	66
Equity Securities, Fair Value		73	66
Total equity securities, at cost, Amortized Cost		603	604
Equity securities, at cost, fair value		603	604
U.S. Treasury and other
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		11	11
Debt Securities Available-for-sale, Gross Unrealized Gains		0	0
Debt Securities Available-for-sale, Gross Unrealized Losses		0	0
Debt Securities Available-for-sale, Fair Value		11	11
State and political subdivisions
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		3	3
Debt Securities Available-for-sale, Gross Unrealized Gains		0	0
Debt Securities Available-for-sale, Gross Unrealized Losses		0	0
Debt Securities Available-for-sale, Fair Value		3	3
Federal agencies and U.S. government sponsored entities
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		23,966	21,954
Debt Securities Available-for-sale, Gross Unrealized Gains		415	571
Debt Securities Available-for-sale, Gross Unrealized Losses		(268)	(19)
Debt Securities Available-for-sale, Fair Value		24,113	22,506
Debt Securities Held-to-maturity, Amortized Cost		2,139	2,342
Debt Securities Held-to-maturity, Gross Unrealized Gain		84	122
Debt Securities Held-to-maturity, Gross Unrealized Losses		0	0
Debt Securities held-to-maturity, Fair Value		2,223	2,464
Other/non-agency
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		324	396
Debt Securities Available-for-sale, Gross Unrealized Gains		16	26
Debt Securities Available-for-sale, Gross Unrealized Losses		0	0
Debt Securities Available-for-sale, Fair Value		340	422
Total mortgage-backed securities, at fair value
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		24,290	22,350
Debt Securities Available-for-sale, Gross Unrealized Gains		431	597
Debt Securities Available-for-sale, Gross Unrealized Losses		(268)	(19)
Debt Securities Available-for-sale, Fair Value		24,453	22,928
Debt Securities Held-to-maturity, Amortized Cost		2,139	2,342
Debt Securities Held-to-maturity, Gross Unrealized Gain		84	122
Debt Securities Held-to-maturity, Gross Unrealized Losses		0	0
Debt Securities held-to-maturity, Fair Value		2,223	2,464
Total debt securities available for sale, at fair value
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		24,304	22,364
Debt Securities Available-for-sale, Gross Unrealized Gains		431	597
Debt Securities Available-for-sale, Gross Unrealized Losses		(268)	(19)
Debt Securities Available-for-sale, Fair Value		24,467	22,942
Asset-backed securities
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Held-to-maturity, Amortized Cost		856	893
Debt Securities Held-to-maturity, Gross Unrealized Gain		0	0
Debt Securities Held-to-maturity, Gross Unrealized Losses		(2)	0
Debt Securities held-to-maturity, Fair Value		$ 854	$ 893

[1] Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

XML

SECURITIES - Schedule of Available for Sale Securities Debt Maturities (Details) $ in Millions	Mar. 31, 2021 USD ($)
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	$ 13
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	108
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	1,626
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	22,557
Amortized Cost, Debt securities available for sale, Total	24,304
Amortized Cost, Debt securities held to maturity, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities held to maturity, Maturity of 1-5 Years	0
Amortized Cost, Debt securities held to maturity, Maturity of 5-10 Years	856
Amortized Cost, Debt securities held to maturity, Maturity After 10 Years	2,139
Amortized Cost, Debt securities held to maturity, Total	2,995
Total amortized cost of debt securities, Maturity of 1 Year or Less	13
Total amortized cost of debt securities, Maturity of 1-5 Years	108
Total amortized cost of debt securities, Maturity of 5-10 Years	2,482
Total amortized cost of debt securities, Maturity After 10 Years	24,696
Total amortized cost of debt securities, Total	27,299
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	13
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	111
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	1,676
Fair Value, Debt securities available for sale, Maturity After 10 Years	22,667
Fair Value, Debt securities available for sale, Total	24,467
Fair Value, Debt securities held to maturity, Maturity of 1 Year or Less	0
Fair Value, Debt securities held to maturity, Maturity of 1-5 Years	0
Fair Value, Debt securities held to maturity, Maturity of 5-10 Years	854
Fair Value, Debt securities held to maturity, Maturity After 10 Years	2,223
Fair Value, Debt securities held to maturity, Total	3,077
Total fair value of debt securities, Maturity of 1 Year or Less	13
Total fair value of debt securities, Maturity of 1-5 Years	111
Total fair value of debt securities, Maturity of 5-10 Years	2,530
Total fair value of debt securities, Maturity After 10 Years	24,890
Total fair value of debt securities, Total	27,544
U.S. Treasury and other
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	11
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	0
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	0
Amortized Cost, Debt securities available for sale, Total	11
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	11
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	0
Fair Value, Debt securities available for sale, Maturity After 10 Years	0
Fair Value, Debt securities available for sale, Total	11
State and political subdivisions
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	0
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	3
Amortized Cost, Debt securities available for sale, Total	3
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	0
Fair Value, Debt securities available for sale, Maturity After 10 Years	3
Fair Value, Debt securities available for sale, Total	3
Federal agencies and U.S. government sponsored entities
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	2
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	108
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	1,626
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	22,230
Amortized Cost, Debt securities available for sale, Total	23,966
Amortized Cost, Debt securities held to maturity, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities held to maturity, Maturity of 1-5 Years	0
Amortized Cost, Debt securities held to maturity, Maturity of 5-10 Years	0
Amortized Cost, Debt securities held to maturity, Maturity After 10 Years	2,139
Amortized Cost, Debt securities held to maturity, Total	2,139
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	2
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	111
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	1,676
Fair Value, Debt securities available for sale, Maturity After 10 Years	22,324
Fair Value, Debt securities available for sale, Total	24,113
Fair Value, Debt securities held to maturity, Maturity of 1 Year or Less	0
Fair Value, Debt securities held to maturity, Maturity of 1-5 Years	0
Fair Value, Debt securities held to maturity, Maturity of 5-10 Years
Fair Value, Debt securities held to maturity, Maturity After 10 Years	2,223
Fair Value, Debt securities held to maturity, Total	2,223
Other/non-agency
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	0
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	324
Amortized Cost, Debt securities available for sale, Total	324
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	0
Fair Value, Debt securities available for sale, Maturity After 10 Years	340
Fair Value, Debt securities available for sale, Total	340
Asset-backed securities
Amortized cost:
Amortized Cost, Debt securities held to maturity, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities held to maturity, Maturity of 1-5 Years	0
Amortized Cost, Debt securities held to maturity, Maturity of 5-10 Years	856
Amortized Cost, Debt securities held to maturity, Maturity After 10 Years	0
Amortized Cost, Debt securities held to maturity, Total	856
Fair value:
Fair Value, Debt securities held to maturity, Maturity of 1 Year or Less	0
Fair Value, Debt securities held to maturity, Maturity of 1-5 Years	0
Fair Value, Debt securities held to maturity, Maturity of 5-10 Years	854
Fair Value, Debt securities held to maturity, Maturity After 10 Years	0
Fair Value, Debt securities held to maturity, Total	$ 854

XML

SECURITIES - Income Recognized from Investment Securities (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Debt Securities, Available-for-sale [Line Items]
Gains on sale of debt securities	$ 3	$ 0
Losses on sale of debt securities	0	0
Debt securities gains, net	$ 3	$ 0

XML

SECURITIES - Schedule of Securities Pledged (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Amortized Cost
Pledged against repurchase agreements	$ 53	$ 224
Pledged against FHLB borrowed funds	322	394
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law	3,677	3,818
Fair Value
Pledged against repurchase agreements	55	231
Pledged against FHLB borrowed funds	340	423
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law	$ 3,725	$ 3,937

XML

SECURITIES - Schedule of Investments in Continuous Loss Positions (Details) - Federal agencies and U.S. government sponsored entities - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Fair Value
Less than 12 Months	$ 9,997	$ 1,991
12 Months or Longer	0	0
Total	9,997	1,991
Gross Unrealized Losses
Less than 12 Months	(268)	(19)
12 Months or Longer	0	0
Total	$ (268)	$ (19)

XML

LOANS AND LEASES - Narrative (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Accounts, Notes, Loans and Financing Receivable [Line Items]
Accrued interest receivable on loans and leases held for investment	$ 444		$ 449
Interest income on direct financing lease	13	$ 18
Commercial | Commercial and industrial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Proceeds from sale of loans	326	191
Retail | Education
Accounts, Notes, Loans and Financing Receivable [Line Items]
Payments for purchase of loans	301	218
Retail | Other retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Payments for purchase of loans	177	272
Retail | Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
Proceeds from sale of loans		$ 1,500
Retail | Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans pledged as collateral for FHLB borrowed funds	25,300		25,500
Consumer And Commercial Portfolio Segment | Auto, commercial and commercial real estate loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window	$ 40,700		$ 40,000

XML

LOANS AND LEASES - Summary of Loans and Leases Portfolio (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 122,195	$ 123,090
SBA Guaranteed PPP Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	5,100	4,200
Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	60,413	60,793
Commercial | Commercial and industrial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	44,058	44,173
Commercial | Commercial real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	14,553	14,652
Commercial | Leases
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	1,802	1,968
Commercial | SBA Guaranteed PPP Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	5,100
Retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	61,782	62,297
Retail | Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	19,202	19,539
Retail | Home equity
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	11,854	12,149
Retail | Automobile
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	12,344	12,153
Retail | Education
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	12,691	12,308
Retail | Other retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 5,691	$ 6,148

XML

LOANS AND LEASES - Loans Held For Sale (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans held for sale, at fair value	$ 4,304	$ 3,564
Other loans held for sale	75	439
Residential loans held for sale
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans held for sale, at fair value	4,208	3,416
Other loans held for sale	0	0
Commercial loans held for sale
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans held for sale, at fair value	96	148
Other loans held for sale	$ 75	$ 439

XML

ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK - Narrative (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Financing Receivable, Troubled Debt Restructuring [Line Items]
Charge-offs	$ 158
Provision for credit losses	(140)	$ 600
ACL Balance	2,400		$ 2,700
Loans and leases	122,195		123,090
Mortgage loans collateralized by OREO	112		119
Net change to ALLL from modification	0	4
Charge-offs from modification of loans	$ 2	2
High loan to value criteria (exceeds)	90.00%
Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Charge-offs	$ 60
Accrued interest receivable reversed against interest income	1	1
Loans and leases	60,413		60,793
TDR's that defaulted within 12 months of modification date	22	13
Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Charge-offs increase (decrease)	(39)
Accrued interest receivable reversed against interest income	6	5
Loans and leases	61,782		62,297
TDR's that defaulted within 12 months of modification date	15	$ 11
Commercial and industrial | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases	44,058		44,173
Collateral Dependent | Home Equity Loan And Residential Mortgages | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases	613		552
Collateral Dependent | Commercial and industrial | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases	$ 110		$ 206

XML

ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK - Summary of Changes in Allowance for Credit Losses (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	$ 2,443
Charge-offs	(158)
Provision charged to income	(140)	$ 600
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	2,194
Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	2,443	1,252
Charge-offs	(227)	(174)
Recoveries	69	37
Net charge-offs	(158)	(137)
Provision charged to income	(91)	603
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	2,194	2,171
Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	227	44
Provision for unfunded lending commitments	(49)	(3)
Allowance, Credit Loss
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	178	39
Commercial
Allowance for Loan and Lease Losses [Roll Forward]
Charge-offs	(60)
Commercial | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	1,233	674
Charge-offs	(134)	(47)
Recoveries	30	3
Net charge-offs	(104)	(44)
Provision charged to income	17	298
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	1,146	752
Commercial | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	186	44
Provision for unfunded lending commitments	(21)	(3)
Commercial | Allowance, Credit Loss
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	165	38
Retail | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	1,210	578
Charge-offs	(93)	(127)
Recoveries	39	34
Net charge-offs	(54)	(93)
Provision charged to income	(108)	305
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	1,048	1,419
Retail | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	41	0
Provision for unfunded lending commitments	(28)	0
Retail | Allowance, Credit Loss
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	13	1
Cumulative Effect, Period Of Adoption, Adjustment | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance		453
Cumulative Effect, Period Of Adoption, Adjustment | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	(2)
Cumulative Effect, Period Of Adoption, Adjustment | Commercial | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance		(176)
Cumulative Effect, Period Of Adoption, Adjustment | Commercial | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	(3)
Cumulative Effect, Period Of Adoption, Adjustment | Retail | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance		629
Cumulative Effect, Period Of Adoption, Adjustment | Retail | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	1
Cumulative Effect, Period Of Adoption, Adjusted Balance | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance		1,705
Cumulative Effect, Period Of Adoption, Adjusted Balance | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	42
Cumulative Effect, Period Of Adoption, Adjusted Balance | Commercial | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance		498
Cumulative Effect, Period Of Adoption, Adjusted Balance | Commercial | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	41
Cumulative Effect, Period Of Adoption, Adjusted Balance | Retail | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance		$ 1,207
Cumulative Effect, Period Of Adoption, Adjusted Balance | Retail | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	$ 1

XML

ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK - Amortized Cost Basis by Credit Quality Indicator (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Financing Receivable, Credit Quality Indicator [Line Items]
Total	$ 122,195	$ 123,090
SBA Guaranteed PPP Loans
Financing Receivable, Credit Quality Indicator [Line Items]
Total	5,100	4,200
Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
2021	3,415	10,683
2020	10,354	9,445
2019	10,475	7,862
2018	8,100	3,746
2017	3,999	2,200
Prior to 2017	6,511	3,998
Within the Revolving Period	17,173	22,459
Converted to Term	386	400
Total	60,413	60,793
Commercial | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
2021	3,347	10,339
2020	9,990	8,812
2019	9,754	7,219
2018	7,432	3,419
2017	3,528	1,903
Prior to 2017	5,853	3,572
Within the Revolving Period	16,074	20,552
Converted to Term	326	340
Total	56,304	56,156
Commercial | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	56
2020	53	398
2019	356	286
2018	315	180
2017	270	156
Prior to 2017	362	239
Within the Revolving Period	415	1,071
Converted to Term	34	34
Total	1,805	2,420
Commercial | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
2021	68	207
2020	230	199
2019	354	315
2018	315	109
2017	173	138
Prior to 2017	258	153
Within the Revolving Period	612	749
Converted to Term	23	22
Total	2,033	1,892
Commercial | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	81
2020	81	36
2019	11	42
2018	38	38
2017	28	3
Prior to 2017	38	34
Within the Revolving Period	72	87
Converted to Term	3	4
Total	271	325
Commercial | Commercial and industrial
Financing Receivable, Credit Quality Indicator [Line Items]
2021	3,022	8,226
2020	7,385	6,199
2019	6,225	4,625
2018	4,523	2,396
2017	2,444	1,301
Prior to 2017	3,840	2,311
Within the Revolving Period	16,233	18,715
Converted to Term	386	400
Total	44,058	44,173
Commercial | Commercial and industrial | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
2021	3,000	8,036
2020	7,178	5,730
2019	5,699	4,180
2018	3,995	2,174
2017	2,206	1,157
Prior to 2017	3,384	1,980
Within the Revolving Period	15,134	17,281
Converted to Term	326	340
Total	40,922	40,878
Commercial | Commercial and industrial | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	34
2020	41	264
2019	221	163
2018	241	84
2017	86	60
Prior to 2017	244	173
Within the Revolving Period	415	771
Converted to Term	34	34
Total	1,282	1,583
Commercial | Commercial and industrial | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
2021	22	91
2020	101	195
2019	294	248
2018	256	100
2017	124	81
Prior to 2017	177	127
Within the Revolving Period	612	600
Converted to Term	23	22
Total	1,609	1,464
Commercial | Commercial and industrial | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	65
2020	65	10
2019	11	34
2018	31	38
2017	28	3
Prior to 2017	35	31
Within the Revolving Period	72	63
Converted to Term	3	4
Total	245	248
Commercial | Commercial real estate
Financing Receivable, Credit Quality Indicator [Line Items]
2021	299	1,999
2020	2,552	2,994
2019	4,004	3,004
2018	3,349	1,203
2017	1,433	713
Prior to 2017	1,976	995
Within the Revolving Period	940	3,744
Converted to Term	0	0
Total	14,553	14,652
Commercial | Commercial real estate | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
2021	253	1,848
2020	2,411	2,836
2019	3,815	2,810
2018	3,212	1,106
2017	1,206	566
Prior to 2017	1,794	919
Within the Revolving Period	940	3,271
Converted to Term	0	0
Total	13,631	13,356
Commercial | Commercial real estate | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	19
2020	9	130
2019	131	121
2018	72	92
2017	178	94
Prior to 2017	99	48
Within the Revolving Period	0	300
Converted to Term	0	0
Total	489	804
Commercial | Commercial real estate | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
2021	46	116
2020	116	2
2019	58	65
2018	58	5
2017	49	53
Prior to 2017	81	26
Within the Revolving Period	0	149
Converted to Term	0	0
Total	408	416
Commercial | Commercial real estate | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	16
2020	16	26
2019	0	8
2018	7	0
2017	0	0
Prior to 2017	2	2
Within the Revolving Period	0	24
Converted to Term	0	0
Total	25	76
Commercial | Leases
Financing Receivable, Credit Quality Indicator [Line Items]
2021	94	458
2020	417	252
2019	246	233
2018	228	147
2017	122	186
Prior to 2017	695	692
Within the Revolving Period	0	0
Converted to Term	0	0
Total	1,802	1,968
Commercial | Leases | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
2021	94	455
2020	401	246
2019	240	229
2018	225	139
2017	116	180
Prior to 2017	675	673
Within the Revolving Period	0	0
Converted to Term	0	0
Total	1,751	1,922
Commercial | Leases | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	3
2020	3	4
2019	4	2
2018	2	4
2017	6	2
Prior to 2017	19	18
Within the Revolving Period	0	0
Converted to Term	0	0
Total	34	33
Commercial | Leases | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	0
2020	13	2
2019	2	2
2018	1	4
2017	0	4
Prior to 2017	0	0
Within the Revolving Period	0	0
Converted to Term	0	0
Total	16	12
Commercial | Leases | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	0
2020	0	0
2019	0	0
2018	0	0
2017	0	0
Prior to 2017	1	1
Within the Revolving Period	0	0
Converted to Term	0	0
Total	1	1
Commercial | SBA Guaranteed PPP Loans
Financing Receivable, Credit Quality Indicator [Line Items]
Total	5,100
Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	3,923	17,242
2020	16,683	10,972
2019	9,804	5,335
2018	4,729	4,816
2017	4,233	4,462
Prior to 2017	9,609	6,323
Within the Revolving Period	11,464	11,755
Converted to Term	1,337	1,392
Total	61,782	62,297
Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2021	1,229	6,512
2020	6,279	3,493
2019	3,153	1,278
2018	1,119	1,947
2017	1,735	2,770
Prior to 2017	5,687	3,539
Within the Revolving Period	0	0
Converted to Term	0	0
Total	19,202	19,539
Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	6
2020	13	47
2019	52	75
2018	78	78
2017	77	50
Prior to 2017	805	833
Within the Revolving Period	9,515	9,692
Converted to Term	1,314	1,368
Total	11,854	12,149
Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2021	1,514	4,728
2020	4,452	3,449
2019	3,075	1,864
2018	1,622	1,232
2017	1,033	642
Prior to 2017	648	238
Within the Revolving Period	0	0
Converted to Term	0	0
Total	12,344	12,153
Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2021	851	4,094
2020	4,284	2,706
2019	2,528	1,606
2018	1,484	1,333
2017	1,199	952
Prior to 2017	2,345	1,617
Within the Revolving Period	0	0
Converted to Term	0	0
Total	12,691	12,308
Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	329	1,902
2020	1,655	1,277
2019	996	512
2018	426	226
2017	189	48
Prior to 2017	124	96
Within the Revolving Period	1,949	2,063
Converted to Term	23	24
Total	5,691	6,148
Greater than 800 | Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	1,087	6,023
2020	6,263	4,448
2019	3,950	2,084
2018	1,772	2,306
2017	1,988	2,382
Prior to 2017	4,583	2,854
Within the Revolving Period	4,591	4,660
Converted to Term	335	344
Total	24,569	25,101
Greater than 800 | Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2021	307	2,687
2020	3,088	1,885
2019	1,756	638
2018	556	1,129
2017	1,014	1,615
Prior to 2017	3,023	1,755
Within the Revolving Period	0	0
Converted to Term	0	0
Total	9,744	9,709
Greater than 800 | Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	2
2020	3	8
2019	7	10
2018	8	7
2017	6	5
Prior to 2017	192	216
Within the Revolving Period	4,288	4,319
Converted to Term	335	344
Total	4,839	4,911
Greater than 800 | Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2021	370	1,056
2020	997	812
2019	749	424
2018	378	312
2017	265	169
Prior to 2017	168	62
Within the Revolving Period	0	0
Converted to Term	0	0
Total	2,927	2,835
Greater than 800 | Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2021	347	1,817
2020	1,781	1,363
2019	1,169	849
2018	713	781
2017	647	578
Prior to 2017	1,151	777
Within the Revolving Period	0	0
Converted to Term	0	0
Total	5,808	6,165
Greater than 800 | Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	63	461
2020	394	380
2019	269	163
2018	117	77
2017	56	15
Prior to 2017	49	44
Within the Revolving Period	303	341
Converted to Term	0	0
Total	1,251	1,481
740-799 | Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	1,718	6,864
2020	6,225	3,630
2019	3,185	1,661
2018	1,482	1,345
2017	1,178	1,190
Prior to 2017	2,461	1,597
Within the Revolving Period	3,759	3,872
Converted to Term	319	333
Total	20,327	20,492
740-799 | Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2021	729	2,931
2020	2,369	1,133
2019	944	398
2018	337	527
2017	446	743
Prior to 2017	1,442	904
Within the Revolving Period	0	0
Converted to Term	0	0
Total	6,267	6,636
740-799 | Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	2
2020	1	6
2019	5	7
2018	6	6
2017	6	5
Prior to 2017	170	180
Within the Revolving Period	3,167	3,234
Converted to Term	317	331
Total	3,672	3,771
740-799 | Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2021	495	1,514
2020	1,426	1,022
2019	906	531
2018	460	344
2017	288	172
Prior to 2017	169	59
Within the Revolving Period	0	0
Converted to Term	0	0
Total	3,744	3,642
740-799 | Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2021	399	1,797
2020	1,883	1,009
2019	971	541
2018	528	387
2017	370	251
Prior to 2017	638	423
Within the Revolving Period	0	0
Converted to Term	0	0
Total	4,789	4,408
740-799 | Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	95	620
2020	546	460
2019	359	184
2018	151	81
2017	68	19
Prior to 2017	42	31
Within the Revolving Period	592	638
Converted to Term	2	2
Total	1,855	2,035
680-739 | Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	801	3,077
2020	2,944	1,842
2019	1,689	917
2018	836	644
2017	586	541
Prior to 2017	1,326	918
Within the Revolving Period	2,141	2,193
Converted to Term	275	289
Total	10,598	10,421
680-739 | Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2021	175	784
2020	699	351
2019	331	162
2018	140	172
2017	157	295
Prior to 2017	681	458
Within the Revolving Period	0	0
Converted to Term	0	0
Total	2,183	2,222
680-739 | Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	1
2020	1	6
2019	6	10
2018	11	15
2017	16	8
Prior to 2017	175	179
Within the Revolving Period	1,610	1,632
Converted to Term	270	284
Total	2,089	2,135
680-739 | Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2021	441	1,347
2020	1,253	889
2019	781	461
2018	396	282
2017	232	138
Prior to 2017	136	47
Within the Revolving Period	0	0
Converted to Term	0	0
Total	3,239	3,164
680-739 | Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2021	98	450
2020	560	294
2019	326	173
2018	187	127
2017	136	90
Prior to 2017	312	221
Within the Revolving Period	0	0
Converted to Term	0	0
Total	1,619	1,355
680-739 | Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	87	495
2020	431	302
2019	245	111
2018	102	48
2017	45	10
Prior to 2017	22	13
Within the Revolving Period	531	561
Converted to Term	5	5
Total	1,468	1,545
620-679 | Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	263	1,040
2020	999	727
2019	665	391
2018	363	276
2017	266	192
Prior to 2017	668	491
Within the Revolving Period	533	576
Converted to Term	195	202
Total	3,952	3,895
620-679 | Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2021	14	97
2020	96	94
2019	93	44
2018	46	56
2017	65	66
Prior to 2017	306	223
Within the Revolving Period	0	0
Converted to Term	0	0
Total	620	580
620-679 | Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	0
2020	3	10
2019	13	18
2018	20	21
2017	23	14
Prior to 2017	144	136
Within the Revolving Period	363	402
Converted to Term	189	195
Total	755	796
620-679 | Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2021	188	669
2020	616	484
2019	421	259
2018	220	157
2017	131	84
Prior to 2017	86	32
Within the Revolving Period	0	0
Converted to Term	0	0
Total	1,662	1,685
620-679 | Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2021	5	26
2020	55	35
2019	50	33
2018	41	28
2017	34	25
Prior to 2017	125	95
Within the Revolving Period	0	0
Converted to Term	0	0
Total	310	242
620-679 | Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	56	248
2020	229	104
2019	88	37
2018	36	14
2017	13	3
Prior to 2017	7	5
Within the Revolving Period	170	174
Converted to Term	6	7
Total	605	592
Less than 620 | Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	24	179
2020	240	322
2019	314	281
2018	276	240
2017	215	156
Prior to 2017	501	385
Within the Revolving Period	161	182
Converted to Term	211	222
Total	1,942	1,967
Less than 620 | Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2021	2	12
2020	25	28
2019	28	35
2018	40	58
2017	53	50
Prior to 2017	224	185
Within the Revolving Period	0	0
Converted to Term	0	0
Total	372	368
Less than 620 | Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	1
2020	5	17
2019	21	30
2018	33	29
2017	26	18
Prior to 2017	124	122
Within the Revolving Period	87	105
Converted to Term	203	214
Total	499	536
Less than 620 | Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2021	18	140
2020	159	242
2019	218	189
2018	168	137
2017	117	79
Prior to 2017	87	34
Within the Revolving Period	0	0
Converted to Term	0	0
Total	767	821
Less than 620 | Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	2
2020	5	5
2019	12	10
2018	15	10
2017	12	8
Prior to 2017	62	41
Within the Revolving Period	0	0
Converted to Term	0	0
Total	106	76
Less than 620 | Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	4	24
2020	46	30
2019	35	17
2018	20	6
2017	7	1
Prior to 2017	4	3
Within the Revolving Period	74	77
Converted to Term	8	8
Total	198	166
No FICO available | Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	30	59
2020	12	3
2019	1	1
2018	0	5
2017	0	1
Prior to 2017	70	78
Within the Revolving Period	279	272
Converted to Term	2	2
Total	394	421
No FICO available | Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2021	2	1
2020	2	2
2019	1	1
2018	0	5
2017	0	1
Prior to 2017	11	14
Within the Revolving Period	0	0
Converted to Term	0	0
Total	16	24
No FICO available | Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2021	0	0
2020	0	0
2019	0	0
2018	0	0
2017	0	0
Prior to 2017	0	0
Within the Revolving Period	0	0
Converted to Term	0	0
Total	0	0
No FICO available | Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2021	2	2
2020	1	0
2019	0	0
2018	0	0
2017	0	0
Prior to 2017	2	4
Within the Revolving Period	0	0
Converted to Term	0	0
Total	5	6
No FICO available | Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2021	2	2
2020	0	0
2019	0	0
2018	0	0
2017	0	0
Prior to 2017	57	60
Within the Revolving Period	0	0
Converted to Term	0	0
Total	59	62
No FICO available | Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2021	24	54
2020	9	1
2019	0	0
2018	0	0
2017	0	0
Prior to 2017	0	0
Within the Revolving Period	279	272
Converted to Term	2	2
Total	$ 314	$ 329

XML

ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK - Nonaccrual Loans and Leases by Class (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	$ 1,008	$ 1,019
90+ days past due and accruing	46	62
Nonaccrual with no related ACL	510	380
Commercial
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	382	458
90+ days past due and accruing	12	21
Nonaccrual with no related ACL	93	58
Commercial | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	281	280
90+ days past due and accruing	3	20
Nonaccrual with no related ACL	56	56
Commercial | Commercial real estate
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	100	176
90+ days past due and accruing	9	0
Nonaccrual with no related ACL	37	2
Commercial | Leases
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	1	2
90+ days past due and accruing	0	1
Nonaccrual with no related ACL	0	0
Retail
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	626	561
90+ days past due and accruing	34	41
Nonaccrual with no related ACL	417	322
Retail | Residential mortgages
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	237	167
90+ days past due and accruing	23	30
Nonaccrual with no related ACL	178	96
Retail | Home equity
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	269	276
90+ days past due and accruing	0	0
Nonaccrual with no related ACL	202	207
Retail | Automobile
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	70	72
90+ days past due and accruing	0	0
Nonaccrual with no related ACL	33	17
Retail | Education
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	22	18
90+ days past due and accruing	2	2
Nonaccrual with no related ACL	2	2
Retail | Other retail
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	28	28
90+ days past due and accruing	9	9
Nonaccrual with no related ACL	$ 2	$ 0

XML

ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK - Accruing and Nonaccruing Past Due Amounts (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Financing Receivable, Past Due [Line Items]
Current	$ 120,972	$ 121,646
Total	122,195	123,090
Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Past Due [Line Items]
Past Due	518	594
Financing Receivables 60 To 89 Days Past Due
Financing Receivable, Past Due [Line Items]
Past Due	164	257
Financing Receivables 90 Days or More Past Due
Financing Receivable, Past Due [Line Items]
Past Due	541	593
Commercial
Financing Receivable, Past Due [Line Items]
Current	60,006	60,304
Total	60,413	60,793
Commercial | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Current	43,768	43,817
Total	44,058	44,173
Commercial | Commercial real estate
Financing Receivable, Past Due [Line Items]
Current	14,440	14,531
Total	14,553	14,652
Commercial | Leases
Financing Receivable, Past Due [Line Items]
Current	1,798	1,956
Total	1,802	1,968
Commercial | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Past Due [Line Items]
Past Due	240	233
Commercial | Financing Receivables, 30 to 59 Days Past Due | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Past Due	178	223
Commercial | Financing Receivables, 30 to 59 Days Past Due | Commercial real estate
Financing Receivable, Past Due [Line Items]
Past Due	60	1
Commercial | Financing Receivables, 30 to 59 Days Past Due | Leases
Financing Receivable, Past Due [Line Items]
Past Due	2	9
Commercial | Financing Receivables 60 To 89 Days Past Due
Financing Receivable, Past Due [Line Items]
Past Due	56	101
Commercial | Financing Receivables 60 To 89 Days Past Due | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Past Due	20	16
Commercial | Financing Receivables 60 To 89 Days Past Due | Commercial real estate
Financing Receivable, Past Due [Line Items]
Past Due	36	85
Commercial | Financing Receivables 60 To 89 Days Past Due | Leases
Financing Receivable, Past Due [Line Items]
Past Due	0	0
Commercial | Financing Receivables 90 Days or More Past Due
Financing Receivable, Past Due [Line Items]
Past Due	111	155
Commercial | Financing Receivables 90 Days or More Past Due | Commercial and industrial
Financing Receivable, Past Due [Line Items]
Past Due	92	117
Commercial | Financing Receivables 90 Days or More Past Due | Commercial real estate
Financing Receivable, Past Due [Line Items]
Past Due	17	35
Commercial | Financing Receivables 90 Days or More Past Due | Leases
Financing Receivable, Past Due [Line Items]
Past Due	2	3
Retail
Financing Receivable, Past Due [Line Items]
Current	60,966	61,342
Total	61,782	62,297
Retail | Residential mortgages
Financing Receivable, Past Due [Line Items]
Current	18,951	19,291
Total	19,202	19,539
Retail | Home equity
Financing Receivable, Past Due [Line Items]
Current	11,599	11,848
Total	11,854	12,149
Retail | Automobile
Financing Receivable, Past Due [Line Items]
Current	12,176	11,901
Total	12,344	12,153
Retail | Education
Financing Receivable, Past Due [Line Items]
Current	12,638	12,255
Total	12,691	12,308
Retail | Other retail
Financing Receivable, Past Due [Line Items]
Current	5,602	6,047
Total	5,691	6,148
Retail | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Past Due [Line Items]
Past Due	278	361
Retail | Financing Receivables, 30 to 59 Days Past Due | Residential mortgages
Financing Receivable, Past Due [Line Items]
Past Due	55	59
Retail | Financing Receivables, 30 to 59 Days Past Due | Home equity
Financing Receivable, Past Due [Line Items]
Past Due	46	61
Retail | Financing Receivables, 30 to 59 Days Past Due | Automobile
Financing Receivable, Past Due [Line Items]
Past Due	117	170
Retail | Financing Receivables, 30 to 59 Days Past Due | Education
Financing Receivable, Past Due [Line Items]
Past Due	29	33
Retail | Financing Receivables, 30 to 59 Days Past Due | Other retail
Financing Receivable, Past Due [Line Items]
Past Due	31	38
Retail | Financing Receivables 60 To 89 Days Past Due
Financing Receivable, Past Due [Line Items]
Past Due	108	156
Retail | Financing Receivables 60 To 89 Days Past Due | Residential mortgages
Financing Receivable, Past Due [Line Items]
Past Due	11	21
Retail | Financing Receivables 60 To 89 Days Past Due | Home equity
Financing Receivable, Past Due [Line Items]
Past Due	19	28
Retail | Financing Receivables 60 To 89 Days Past Due | Automobile
Financing Receivable, Past Due [Line Items]
Past Due	41	65
Retail | Financing Receivables 60 To 89 Days Past Due | Education
Financing Receivable, Past Due [Line Items]
Past Due	13	13
Retail | Financing Receivables 60 To 89 Days Past Due | Other retail
Financing Receivable, Past Due [Line Items]
Past Due	24	29
Retail | Financing Receivables 90 Days or More Past Due
Financing Receivable, Past Due [Line Items]
Past Due	430	438
Retail | Financing Receivables 90 Days or More Past Due | Residential mortgages
Financing Receivable, Past Due [Line Items]
Past Due	185	168
Retail | Financing Receivables 90 Days or More Past Due | Home equity
Financing Receivable, Past Due [Line Items]
Past Due	190	212
Retail | Financing Receivables 90 Days or More Past Due | Automobile
Financing Receivable, Past Due [Line Items]
Past Due	10	17
Retail | Financing Receivables 90 Days or More Past Due | Education
Financing Receivable, Past Due [Line Items]
Past Due	11	7
Retail | Financing Receivables 90 Days or More Past Due | Other retail
Financing Receivable, Past Due [Line Items]
Past Due	$ 34	$ 34

XML

ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK - Troubled Debt Restructurings (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Accounts, Notes, Loans and Financing Receivable [Line Items]
Unfunded commitments related to TDRs	$ 167	$ 49
Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Troubled Debt Restructuring	367	257
Retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Troubled Debt Restructuring	$ 714	$ 718

XML

ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK - Troubled Debt Restructuring Activity (Details) $ in Millions	3 Months Ended
	Mar. 31, 2021 USD ($) contract	Mar. 31, 2020 USD ($) contract
Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	631	992
Amortized Cost | $	$ 9	$ 15
Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	105	45
Amortized Cost | $	$ 14	$ 7
Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	906	495
Amortized Cost | $	$ 20	$ 54
Commercial | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0
Amortized Cost | $	$ 0	$ 0
Commercial | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	3	2
Amortized Cost | $	$ 3	$ 0
Commercial | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	4	17
Amortized Cost | $	$ 0	$ 41
Commercial | Commercial and industrial | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0
Amortized Cost | $	$ 0	$ 0
Commercial | Commercial and industrial | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	3	2
Amortized Cost | $	$ 3	$ 0
Commercial | Commercial and industrial | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	4	17
Amortized Cost | $	$ 0	$ 41
Commercial | Commercial real estate | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0
Amortized Cost | $	$ 0	$ 0
Commercial | Commercial real estate | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0
Amortized Cost | $	$ 0	$ 0
Commercial | Commercial real estate | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0
Amortized Cost | $	$ 0	$ 0
Retail | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	631	992
Amortized Cost | $	$ 9	$ 15
Retail | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	102	43
Amortized Cost | $	$ 11	$ 7
Retail | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	902	478
Amortized Cost | $	$ 20	$ 13
Retail | Residential mortgages | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	20	38
Amortized Cost | $	$ 4	$ 6
Retail | Residential mortgages | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	9	37
Amortized Cost | $	$ 6	$ 7
Retail | Residential mortgages | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	13	21
Amortized Cost | $	$ 3	$ 4
Retail | Home equity | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	34	46
Amortized Cost | $	$ 2	$ 4
Retail | Home equity | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	41	6
Amortized Cost | $	$ 5	$ 0
Retail | Home equity | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	72	71
Amortized Cost | $	$ 4	$ 4
Retail | Automobile | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	21	47
Amortized Cost | $	$ 0	$ 1
Retail | Automobile | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	52	0
Amortized Cost | $	$ 0	$ 0
Retail | Automobile | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	596	183
Amortized Cost | $	$ 8	$ 2
Retail | Education | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0
Amortized Cost | $	$ 0	$ 0
Retail | Education | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0
Amortized Cost | $	$ 0	$ 0
Retail | Education | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	147	91
Amortized Cost | $	$ 4	$ 2
Retail | Other retail | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	556	861
Amortized Cost | $	$ 3	$ 4
Retail | Other retail | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0
Amortized Cost | $	$ 0	$ 0
Retail | Other retail | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	74	112
Amortized Cost | $	$ 1	$ 1

XML

ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK - Loans with Indicators of High Credit Risk (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
High loan-to-value
Financing Receivable, Credit Quality Indicator [Line Items]
Total	$ 265	$ 353
High loan-to-value | Residential Mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
Total	224	289
High loan-to-value | Home Equity
Financing Receivable, Credit Quality Indicator [Line Items]
Total	41	64
High loan-to-value | Other Retail
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0	0
Interest-only
Financing Receivable, Credit Quality Indicator [Line Items]
Total	2,936	2,801
Interest-only | Residential Mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
Total	2,936	2,801
Interest-only | Home Equity
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0	0
Interest-only | Other Retail
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0	0
Low introductory rate
Financing Receivable, Credit Quality Indicator [Line Items]
Total	145	170
Low introductory rate | Residential Mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0	0
Low introductory rate | Home Equity
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0	0
Low introductory rate | Other Retail
Financing Receivable, Credit Quality Indicator [Line Items]
Total	145	170
Multiple characteristics and other
Financing Receivable, Credit Quality Indicator [Line Items]
Total	2
Multiple characteristics and other | Residential Mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
Total	2
Multiple characteristics and other | Home Equity
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0
Multiple characteristics and other | Other Retail
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0
Credit risk, loans with increased credit exposure
Financing Receivable, Credit Quality Indicator [Line Items]
Total	3,348	3,324
Credit risk, loans with increased credit exposure | Residential Mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
Total	3,162	3,090
Credit risk, loans with increased credit exposure | Home Equity
Financing Receivable, Credit Quality Indicator [Line Items]
Total	41	64
Credit risk, loans with increased credit exposure | Other Retail
Financing Receivable, Credit Quality Indicator [Line Items]
Total	$ 145	$ 170

XML

MORTGAGE BANKING AND OTHER - Narrative (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 122,195	$ 123,090
Mortgage loans serviced for others | Banking Subsidiaries
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 81,800	$ 81,200

XML

MORTGAGE BANKING AND OTHER - Residential Mortgage Loan Sales (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Residential mortgages
SEC Schedule, 12-29, Real Estate Companies, Investment in Mortgage Loans on Real Estate [Line Items]
Cash Proceeds from residential mortgage loans sold with servicing retained	$ 9,038	$ 5,272
Mortgage banking fees
SEC Schedule, 12-29, Real Estate Companies, Investment in Mortgage Loans on Real Estate [Line Items]
Gain on sales	140	143
Contractually specified servicing, late and other anciliary fees	$ 58	$ 58

XML

MORTGAGE BANKING AND OTHER - Changes Related to MSRs - Fair Value Method (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
MSRs
Fair value as of beginning of period	$ 658
Fair value at end of the period	893
Residential mortgages
MSRs
Fair value as of beginning of period	658	$ 642
Amounts capitalized	87	67
Changes in unpaid principal balance during the period	(58)	(40)
Changes in fair value during the period	206	(282)
Fair value at end of the period	893	577
Cumulative Effect, Period Of Adoption, Adjustment | Residential mortgages
MSRs
Fair value as of beginning of period	0	190
Cumulative Effect, Period Of Adoption, Adjusted Balance | Residential mortgages
MSRs
Fair value as of beginning of period	$ 658	$ 832

XML

MORTGAGE BANKING AND OTHER - Economic Assumptions Used to Estimate Value of MSRs (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Servicing Assets and Servicing Liabilities at Fair Value, Assumptions Used to Estimate Fair Value [Abstract]
MSR portfolio fair value	$ 893		$ 658
Weighted average life (in years)	5 years 10 months 24 days	4 years 2 months 12 days
Weighted average constant prepayment rate	11.30%	17.30%
Weighted average option adjusted spread	5.82%	5.95%
Minimum
Servicing Assets at Fair Value [Line Items]
Sensitivity analysis, basis spread	0.50%	0.50%
Servicing Assets and Servicing Liabilities at Fair Value, Assumptions Used to Estimate Fair Value [Abstract]
Decline in fair value due to 50 bps decrease in prepayment rate	$ 103	$ 122
Decline in fair value due to 50 bps decrease in option adjusted spread	$ 18	$ 12
Maximum
Servicing Assets at Fair Value [Line Items]
Sensitivity analysis, basis spread	1.00%	1.00%
Servicing Assets and Servicing Liabilities at Fair Value, Assumptions Used to Estimate Fair Value [Abstract]
Decline in fair value due to 100 bps decrease in prepayment rate	$ 228	$ 202
Decline in fair value due to 100 bps decrease in option adjusted spread	$ 37	$ 24

XML

MORTGAGE BANKING AND OTHER - Other Serviced Loans (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 122,195	$ 123,090
Education Loans Serviced For Others
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	903	974
SBA Loans Serviced For Others | CBNA and Other Subsidiaries
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 55	$ 51

XML

VARIABLE INTEREST ENTITIES - Narrative (Details) - USD ($)	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Variable Interest Entity
Lending to special purpose entities included in loans and leases	$ 122,195,000,000		$ 123,090,000,000
LIHTC Investments
Variable Interest Entity
Net impairment losses recognized in earnings	0	$ 0
Commitments to extend credit | Special Purpose Entities
Variable Interest Entity
Commitment amount	1,700,000,000		1,500,000,000
Commercial and industrial | Special Purpose Entities
Variable Interest Entity
Lending to special purpose entities included in loans and leases	1,269,000,000		1,295,000,000
Retail
Variable Interest Entity
Lending to special purpose entities included in loans and leases	61,782,000,000		62,297,000,000
Retail | Education
Variable Interest Entity
Lending to special purpose entities included in loans and leases	$ 12,691,000,000		$ 12,308,000,000

XML

VARIABLE INTEREST ENTITIES - Schedule of Variable Interest Entities (Details) - USD ($) $ in Millions		Mar. 31, 2021	Dec. 31, 2020
Variable Interest Entity
Lending to special purpose entities included in loans and leases		$ 122,195	$ 123,090
Securities available for sale	[1]	24,467	22,942
Securities held to maturity, carrying value	[1]	2,995	3,235
LIHTC Investments
Variable Interest Entity
LIHTC investment included in other assets		1,776	1,687
LIHTC unfunded commitments included in other liabilities		874	875
Renewable Energy
Variable Interest Entity
Renewable energy investments included in other assets		459	403
Commercial and industrial | Special Purpose Entities
Variable Interest Entity
Lending to special purpose entities included in loans and leases		1,269	1,295
Asset-backed securities
Variable Interest Entity
Securities held to maturity, carrying value		856	893
Asset-backed securities | Asset-backed securities
Variable Interest Entity
Securities held to maturity, carrying value		$ 854	$ 893

[1] Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

XML

VARIABLE INTEREST ENTITIES - Schedule of Affordable Housing Tax Credit Investments (Details) - LIHTC Investments - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Variable Interest Entity
Tax credits included in income tax expense	$ 51	$ 41
Other tax benefits included in income tax expense	12	10
Total tax benefit included in income tax expense	63	51
Less: Amortization expense included in income tax expense	53	43
Net benefit from affordable housing tax credit investments included in income tax expense	$ 10	$ 8

XML

BORROWED FUNDS - Narrative (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Debt Instrument [Line Items]
Short-term borrowed funds	$ 70	$ 243
Hedging basis adjustments	1,727	2,153
Available borrowing capacity	66,600
Federal Home Loan Bank Advances and Letters of Credit | Secured Debt
Debt Instrument [Line Items]
Short-term borrowed funds	2,800	3,200
Federal Home Loan Bank advances
Debt Instrument [Line Items]
Available borrowing capacity	14,100	13,900
Parent Company
Debt Instrument [Line Items]
Principal balance	3,500
Unamortized deferred issuance costs and/or discounts	(87)	(90)
Banking Subsidiaries
Debt Instrument [Line Items]
Principal balance	4,800
Unamortized deferred issuance costs and/or discounts	(10)	(11)
Hedging basis adjustments	$ 85	$ 112

XML

BORROWED FUNDS - Long Term Debt (Details) $ in Millions	3 Months Ended
	Mar. 31, 2021 USD ($) note	Dec. 31, 2020 USD ($)
Debt Instrument [Line Items]
Long-term borrowed funds	$ 8,316	$ 8,346
Private Exchange Offers
Debt Instrument [Line Items]
Principal amount	$ 265
Number of outstanding subordinated notes exchanged | note	5
Parent Company
Debt Instrument [Line Items]
Long-term borrowed funds	$ 3,442
Parent Company | Subordinated Debt | 4.150% fixed-rate subordinated debt, due September 2022
Debt Instrument [Line Items]
Long-term borrowed funds	$ 168	182
Interest rate	4.15%
Parent Company | Subordinated Debt | 3.750% fixed-rate subordinated debt, due July 2024
Debt Instrument [Line Items]
Long-term borrowed funds	$ 90	159
Interest rate	3.75%
Parent Company | Subordinated Debt | 4.023% fixed-rate subordinated debt, due October 2024
Debt Instrument [Line Items]
Long-term borrowed funds	$ 17	25
Interest rate	4.023%
Parent Company | Subordinated Debt | 4.350% fixed-rate subordinated debt, due August 2025
Debt Instrument [Line Items]
Long-term borrowed funds	$ 133	193
Interest rate	4.35%
Parent Company | Subordinated Debt | 4.300% fixed-rate subordinated debt, due December 2025
Debt Instrument [Line Items]
Long-term borrowed funds	$ 336	450
Interest rate	4.30%
Parent Company | Subordinated Debt | 3.750% Fixed Rate Subordinated Debt, Due February 2031
Debt Instrument [Line Items]
Long-term borrowed funds	$ 69	0
Interest rate	3.75%
Parent Company | Subordinated Debt | 4.300% Fixed Rate Subordinated Debt, Due February 2031
Debt Instrument [Line Items]
Long-term borrowed funds	$ 135	0
Interest rate	4.30%
Parent Company | Subordinated Debt | 4.350% Fixed Rate Subordinated Debt, Due February 2031
Debt Instrument [Line Items]
Long-term borrowed funds	$ 60	0
Interest rate	4.35%
Parent Company | Subordinated Debt | 2.638% fixed-rate subordinated debt, due September 2032
Debt Instrument [Line Items]
Long-term borrowed funds	$ 545	543
Parent Company | Senior Unsecured Notes | 2.375% fixed-rate senior unsecured debt, due July 2021
Debt Instrument [Line Items]
Long-term borrowed funds	$ 350	350
Interest rate	2.375%
Parent Company | Senior Unsecured Notes | 2.850% fixed-rate senior unsecured notes, due July 2026
Debt Instrument [Line Items]
Long-term borrowed funds	$ 497	497
Interest rate	2.85%
Parent Company | Senior Unsecured Notes | 2.500% fixed-rate senior unsecured notes, due February 2030
Debt Instrument [Line Items]
Long-term borrowed funds	$ 297	297
Interest rate	2.50%
Parent Company | Senior Unsecured Notes | 3.250% fixed-rate senior unsecured notes, due April 2030
Debt Instrument [Line Items]
Long-term borrowed funds	$ 745	745
Interest rate	3.25%
Parent Company | Senior Unsecured Notes | 2.638% fixed-rate subordinated debt, due September 2032
Debt Instrument [Line Items]
Interest rate	2.638%
CBNA and Other Subsidiaries
Debt Instrument [Line Items]
Long-term borrowed funds	$ 4,874
CBNA and Other Subsidiaries | Senior Unsecured Notes | 3.750% Fixed Rate Subordinated Debt, Due February 2031
Debt Instrument [Line Items]
Interest rate	3.75%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 4.300% Fixed Rate Subordinated Debt, Due February 2031
Debt Instrument [Line Items]
Interest rate	4.30%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 4.350% Fixed Rate Subordinated Debt, Due February 2031
Debt Instrument [Line Items]
Interest rate	4.35%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.550% senior unsecured notes, due May 2021
Debt Instrument [Line Items]
Long-term borrowed funds	$ 1,000	1,003
Interest rate	2.55%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 3.250% senior unsecured notes, due February 2022
Debt Instrument [Line Items]
Long-term borrowed funds	$ 712	716
Interest rate	3.25%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 0.941% Floating Rate Senior Unsecured Notes, Due February 2022
Debt Instrument [Line Items]
Long-term borrowed funds	$ 300	299
Interest rate	0.918%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 1.042% Floating Rate Senior Unsecured Notes, Due May 2022
Debt Instrument [Line Items]
Long-term borrowed funds	$ 250	250
Interest rate	1.00%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.650% senior unsecured notes, due May 2022
Debt Instrument [Line Items]
Long-term borrowed funds	$ 508	510
Interest rate	2.65%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 3.700% senior unsecured notes, due March 2023
Debt Instrument [Line Items]
Long-term borrowed funds	$ 523	527
Interest rate	3.70%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 1.201% Floating Rate Senior Unsecured Notes Due March 2023
Debt Instrument [Line Items]
Long-term borrowed funds	$ 250	249
Interest rate	1.143%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.250% senior unsecured notes, due April 2025
Debt Instrument [Line Items]
Long-term borrowed funds	$ 746	746
Interest rate	2.25%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 3.750% senior unsecured notes, due February 2026
Debt Instrument [Line Items]
Long-term borrowed funds	$ 536	551
Interest rate	3.75%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 3.750%, 4.300% And 4.350% Senior Notes Due 2031
Debt Instrument [Line Items]
Redeemable period prior to maturity	5 years
CBNA and Other Subsidiaries | Federal Home Loan Bank advances
Debt Instrument [Line Items]
Long-term borrowed funds	$ 19	19
Weighted average rate	0.92%
CBNA and Other Subsidiaries | Other
Debt Instrument [Line Items]
Long-term borrowed funds	$ 30	$ 35

XML

BORROWED FUNDS - Maturities of Long-term Borrowed Funds (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Debt Instrument [Line Items]
2021	$ 1,356
2022	1,945
2023	774
2024	108
2025	1,228
2026 and thereafter	2,905
Total	8,316	$ 8,346
Parent Company
Debt Instrument [Line Items]
2021	350
2022	168
2023	0
2024	107
2025	469
2026 and thereafter	2,348
Total	3,442
CBNA and Other Subsidiaries
Debt Instrument [Line Items]
2021	1,006
2022	1,777
2023	774
2024	1
2025	759
2026 and thereafter	557
Total	$ 4,874

XML

DERIVATIVES - Narrative (Details) $ in Millions	Mar. 31, 2021 USD ($)
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Net gain (pre-tax) on derivatives expected to be reclassified in next 12 months	$ 94

XML

DERIVATIVES - Schedule of Derivative Instruments (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Derivative Assets
Derivative assets	$ 1,727	$ 2,153
Less: Gross amounts offset in the Consolidated Balance Sheets	(190)	(182)
Less: Cash collateral applied	(239)	(56)
Total net derivative fair values presented in the Consolidated Balance Sheets	1,298	1,915
Derivative Liabilities
Derivative Liabilities	551	634
Less: Gross amounts offset in the Consolidated Balance Sheets	(190)	(182)
Less: Cash collateral applied	(250)	(324)
Total net derivative fair values presented in the Consolidated Balance Sheets	111	128
Derivatives not designated as hedging instruments:
Derivative Assets
Derivative assets	1,724	2,152
Derivative Liabilities
Derivative Liabilities	549	631
Interest rate contracts
Derivative Assets
Derivative assets	1,125	1,566
Derivative Liabilities
Derivative Liabilities	184	217
Interest rate contracts | Derivatives designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	26,550	22,300
Derivative Assets
Derivative assets	3	1
Derivative Liabilities
Derivative Liabilities	2	3
Interest rate contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	148,086	149,021
Derivative Assets
Derivative assets	1,122	1,565
Derivative Liabilities
Derivative Liabilities	182	214
Foreign exchange contracts
Derivative Assets
Derivative assets	273	320
Derivative Liabilities
Derivative Liabilities	213	291
Foreign exchange contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	18,731	16,789
Derivative Assets
Derivative assets	273	320
Derivative Liabilities
Derivative Liabilities	213	291
Commodity Contract
Derivative Assets
Derivative assets	135	62
Derivative Liabilities
Derivative Liabilities	138	61
Commodity Contract | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	294	246
Derivative Assets
Derivative assets	135	62
Derivative Liabilities
Derivative Liabilities	138	61
TBA contracts
Derivative Assets
Derivative assets	156	8
Derivative Liabilities
Derivative Liabilities	16	65
TBA contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	12,842	11,149
Derivative Assets
Derivative assets	156	8
Derivative Liabilities
Derivative Liabilities	16	65
Other contracts
Derivative Assets
Derivative assets	38	197
Other contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	7,527	8,051
Derivative Assets
Derivative assets	38	197
Derivative Liabilities
Derivative Liabilities	$ 0	$ 0

XML

DERIVATIVES - Schedule of Fair Value Hedges (Details) - Interest rate swap - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Interest expense - long-term borrowed funds
Derivative Instruments, Gain (Loss) [Line Items]
Derivative	$ (28)	$ 93
Hedged Item	28	(92)
Interest and fees on loans and leases
Derivative Instruments, Gain (Loss) [Line Items]
Derivative	0	17
Hedged Item	0	(17)
Interest income - investment securities
Derivative Instruments, Gain (Loss) [Line Items]
Derivative	28	(107)
Hedged Item	$ (28)	$ 107

XML

DERIVATIVES - Amounts Recorded in Balance Sheet (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Derivative [Line Items]
Carrying amount of hedged assets	$ 0	$ 0
Last-of-layer hedging amount	2,000
Carrying value of hedged asset in lay-of-layer hedging relationship	9,500	10,900
Debt securities available for sale
Derivative [Line Items]
Carrying amount of hedged assets	9,549	10,869
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	68	96
Debt securities available for sale
Derivative [Line Items]
Carrying amount of the hedged liabilities	0	0
Long-term borrowed funds
Derivative [Line Items]
Carrying amount of the hedged liabilities	3,280	3,307
Cumulative amount of fair value hedging adjustments included in the carrying amount of long-term borrowed funds	$ 85	$ 112

XML

DERIVATIVES - Effect of Derivative Instruments on Net Income and Stockholders' Equity (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Derivative Instruments, Gain (Loss) [Line Items]
Amount of pre-tax net (losses) gains recognized in OCI	$ (28)	$ 129
Interest Income
Derivative Instruments, Gain (Loss) [Line Items]
Amount of pretax net gains (losses) from OCI into income statement	46	5
Interest Expense
Derivative Instruments, Gain (Loss) [Line Items]
Amount of pretax net gains (losses) from OCI into income statement	$ (12)	$ (1)

XML

DERIVATIVES - Effect of Customer Derivatives and Economic Hedges on Net Income (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	$ (101)	$ 356
Economic hedges | Foreign exchange and interest rate products | Customer interest rate contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	(348)	1,089
Economic hedges | Foreign exchange and interest rate products | Customer foreign exchange contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	(116)	(30)
Economic hedges | Foreign exchange and interest rate products | Customer commodity contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	94	(63)
Economic hedges | Foreign exchange and interest rate products | Derivative contracts to hedge interest rate risk
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	356	(1,084)
Economic hedges | Foreign exchange and interest rate products | Derivative contracts to hedge foreign exchange risk
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	150	99
Economic hedges | Foreign exchange and interest rate products | Derivative transactions to hedge commodity price risk
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	(92)	63
Economic hedges | Mortgage banking fees | Residential loan commitments
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	(238)	140
Economic hedges | Mortgage banking fees | Derivative contracts used to hedge residential loan commitments
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	275	(129)
Economic hedges | Mortgage banking fees | Derivative contracts used to hedge residential MSRs
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	$ (182)	$ 271

XML

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) - Schedule of Accumulated Other Comprehensive Income (Loss) (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	$ 22,673	$ 22,201
Other comprehensive income before reclassifications	(328)	496
Amounts reclassified to the Consolidated Statements of Operations	(23)	0
Total other comprehensive (loss) income, net of income taxes	(351)	496
Ending balance	22,653	21,950
Total AOCI
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(60)	(411)
Total other comprehensive (loss) income, net of income taxes	(351)	496
Ending balance	(411)	85
Net Unrealized (Losses) Gains on Derivatives
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(11)	3
Other comprehensive income before reclassifications	(21)	96
Amounts reclassified to the Consolidated Statements of Operations	(25)	(3)
Total other comprehensive (loss) income, net of income taxes	(46)	93
Ending balance	(57)	96
Net Unrealized (Losses) Gains on Debt Securities
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	380	1
Other comprehensive income before reclassifications	(307)	400
Amounts reclassified to the Consolidated Statements of Operations	(2)	0
Total other comprehensive (loss) income, net of income taxes	(309)	400
Ending balance	71	401
Employee Benefit Plans
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(429)	(415)
Other comprehensive income before reclassifications	0	0
Amounts reclassified to the Consolidated Statements of Operations	4	3
Total other comprehensive (loss) income, net of income taxes	4	3
Ending balance	$ (425)	(412)
Cumulative Effect, Period Of Adoption, Adjustment
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance		$ (331)

XML

STOCKHOLDERS' EQUITY - Treasury Stock Narrative (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Equity [Abstract]
Repurchase of common stock	$ 95	$ 270
Treasury stock purchased (in shares)	2,244,924

XML

STOCKHOLDERS' EQUITY - Authorized Preferred Shares (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended
	Mar. 31, 2021	Dec. 31, 2020
Preferred Stock
Preferred stock, authorized (in shares)	100,000,000	100,000,000
Preferred stock, par value (in dollars per share)	$ 25	$ 25.00
Preferred stock, issued (in shares)	2,000,000	2,000,000
Preferred stock, value, issued	$ 1,965	$ 1,965
Series A Preferred Stock
Preferred Stock
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	250,000	250,000
Preferred stock, value, issued	$ 247	$ 247
Series B Preferred Stock
Preferred Stock
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	300,000	300,000
Preferred stock, value, issued	$ 296	$ 296
Series C Preferred Stock
Preferred Stock
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	300,000	300,000
Preferred stock, value, issued	$ 297	$ 297
Series D Preferred Stock
Preferred Stock
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	300,000	300,000
Preferred stock, value, issued	$ 293	$ 293
Liquidation preference per depository share (usd per share)	$ 25
Depositary shares issued (in shares)	12,000,000
Depository share interest percentage	2.50%
Series E Preferred Stock
Preferred Stock
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	450,000	450,000
Preferred stock, value, issued	$ 437	$ 437
Liquidation preference per depository share (usd per share)	$ 25
Depositary shares issued (in shares)	18,000,000
Depository share interest percentage	2.50%
Series F Preferred Stock
Preferred Stock
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	400,000	400,000
Preferred stock, value, issued	$ 395	$ 395

XML

STOCKHOLDERS' EQUITY - Dividends (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Class of Stock [Line Items]
Dividends declared per share of common stock (in usd per share)	$ 0.39	$ 0.39
Common stock dividends declared and paid	$ 167	$ 168
Preferred stock dividends declared and paid	$ 23	$ 22
Series A Preferred Stock
Class of Stock [Line Items]
Dividends declared per share of preferred stock (in usd per share)	$ 10.49	$ 27.50
Series B Preferred Stock
Class of Stock [Line Items]
Dividends declared per share of preferred stock (in usd per share)	0	0
Series C Preferred Stock
Class of Stock [Line Items]
Dividends declared per share of preferred stock (in usd per share)	15.94	15.94
Series D Preferred Stock
Class of Stock [Line Items]
Dividends declared per share of preferred stock (in usd per share)	15.88	15.88
Series E Preferred Stock
Class of Stock [Line Items]
Dividends declared per share of preferred stock (in usd per share)	12.50	12.50
Series F Preferred Stock
Class of Stock [Line Items]
Dividends declared per share of preferred stock (in usd per share)	$ 14.13	$ 0
Dividends Declared
Class of Stock [Line Items]
Common stock dividends declared and paid	$ 167	$ 168
Preferred stock dividends declared and paid	23	22
Dividends Declared | Series A Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	3	7
Dividends Declared | Series B Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	0	0
Dividends Declared | Series C Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	5	5
Dividends Declared | Series D Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	5	5
Dividends Declared | Series E Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	5	5
Dividends Declared | Series F Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	5	0
Dividends Paid
Class of Stock [Line Items]
Common stock dividends declared and paid	167	168
Preferred stock dividends declared and paid	32	23
Dividends Paid | Series A Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	3	0
Dividends Paid | Series B Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	9	9
Dividends Paid | Series C Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	5	5
Dividends Paid | Series D Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	5	5
Dividends Paid | Series E Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	5	4
Dividends Paid | Series F Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	$ 5	$ 0

XML

COMMITMENTS AND CONTINGENCIES - Narrative (Details)	3 Months Ended	12 Months Ended
	Mar. 31, 2021	Dec. 31, 2003
Risk Participation Agreements [Abstract]
Risk participation agreements, maximum term	9 years
Minimum
Risk Participation Agreements [Abstract]
Risk participation agreements, average term	1 year
Maximum
Risk Participation Agreements [Abstract]
Risk participation agreements, average term	5 years
Marketing rights
Marketing Rights [Abstract]
Commitment period		25 years
Financial standby letters of credit
Letters of Credit [Abstract]
Letters of credit outstanding, term	ten years
Commercial letters of credit
Letters of Credit [Abstract]
Letters of credit outstanding, term	one year

XML

COMMITMENTS AND CONTINGENCIES - Schedule of Outstanding Off-balance sheet Arrangements (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Other Commitments [Line Items]
Commitment amount	$ 78,435	$ 76,580
Commitments to extend credit
Other Commitments [Line Items]
Commitment amount	76,200	74,160
Letters of credit
Other Commitments [Line Items]
Commitment amount	2,077	2,239
Risk participation agreements
Other Commitments [Line Items]
Commitment amount	71	98
Loans sold with recourse
Other Commitments [Line Items]
Commitment amount	58	54
Marketing rights
Other Commitments [Line Items]
Commitment amount	$ 29	$ 29

XML

FAIR VALUE MEASUREMENTS - Residential Mortgage and Commercial Real Estate Loans Held For Sale (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	$ 4,304	$ 3,564
Residential loans held for sale
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	4,208	3,416
Level 2
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	4,304	3,564
Level 2 | Residential loans held for sale
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	4,208	3,416
Aggregate Unpaid Principal	4,165	3,260
Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal	43	156
Level 2 | Commercial and commercial real estate loans held for sale, at fair value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	96	148
Aggregate Unpaid Principal	98	153
Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal	$ (2)	$ (5)

XML

FAIR VALUE MEASUREMENTS - Schedule of Fair Value Measurements (Details) - USD ($) $ in Millions		Mar. 31, 2021	Dec. 31, 2020
Assets
Securities available for sale	[1]	$ 24,467	$ 22,942
Loans held for sale, at fair value		4,304	3,564
Mortgage servicing rights		893	658
Derivative assets		1,727	2,153
Equity securities, at fair value		73	66
Total assets		31,464	29,383
Liabilities
Total derivative liabilities		551	634
Total liabilities		551	634
Interest rate contracts
Assets
Derivative assets		1,125	1,566
Liabilities
Total derivative liabilities		184	217
Foreign exchange contracts
Assets
Derivative assets		273	320
Liabilities
Total derivative liabilities		213	291
Commodity Contract
Assets
Derivative assets		135	62
Liabilities
Total derivative liabilities		138	61
TBA contracts
Assets
Derivative assets		156	8
Liabilities
Total derivative liabilities		16	65
Other contracts
Assets
Derivative assets		38	197
Level 1
Assets
Securities available for sale		11	11
Loans held for sale, at fair value		0	0
Derivative assets		0	0
Equity securities, at fair value		73	66
Total assets		84	77
Liabilities
Total derivative liabilities		0	0
Total liabilities		0	0
Level 1 | Interest rate contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | Foreign exchange contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | Commodity Contract
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0
Level 1 | TBA contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | Other contracts
Assets
Derivative assets		0	0
Level 2
Assets
Securities available for sale		24,456	22,931
Loans held for sale, at fair value		4,304	3,564
Derivative assets		1,689	1,956
Equity securities, at fair value		0	0
Total assets		30,449	28,451
Liabilities
Total derivative liabilities		551	634
Total liabilities		551	634
Level 2 | Interest rate contracts
Assets
Derivative assets		1,125	1,566
Liabilities
Total derivative liabilities		184	217
Level 2 | Foreign exchange contracts
Assets
Derivative assets		273	320
Liabilities
Total derivative liabilities		213	291
Level 2 | Commodity Contract
Assets
Derivative assets		135	62
Liabilities
Total derivative liabilities		138	61
Level 2 | TBA contracts
Assets
Derivative assets		156	8
Liabilities
Total derivative liabilities		16	65
Level 2 | Other contracts
Assets
Derivative assets		0	0
Level 3
Assets
Securities available for sale		0	0
Loans held for sale, at fair value		0	0
Derivative assets		38	197
Equity securities, at fair value		0	0
Total assets		931	855
Liabilities
Total derivative liabilities		0	0
Total liabilities		0	0
Level 3 | Interest rate contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | Foreign exchange contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | Commodity Contract
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0
Level 3 | TBA contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | Other contracts
Assets
Derivative assets		38	197
Mortgage-backed securities
Assets
Securities available for sale		24,453	22,928
Mortgage-backed securities | Level 1
Assets
Securities available for sale		0	0
Mortgage-backed securities | Level 2
Assets
Securities available for sale		24,453	22,928
Mortgage-backed securities | Level 3
Assets
Securities available for sale		0	0
State and political subdivisions
Assets
Securities available for sale		3	3
State and political subdivisions | Level 1
Assets
Securities available for sale		0	0
State and political subdivisions | Level 2
Assets
Securities available for sale		3	3
State and political subdivisions | Level 3
Assets
Securities available for sale		0	0
U.S. Treasury and other
Assets
Securities available for sale		11	11
U.S. Treasury and other | Level 1
Assets
Securities available for sale		11	11
U.S. Treasury and other | Level 2
Assets
Securities available for sale		0	0
U.S. Treasury and other | Level 3
Assets
Securities available for sale		0	0
Residential loans held for sale
Assets
Loans held for sale, at fair value		4,208	3,416
Residential loans held for sale | Level 1
Assets
Loans held for sale, at fair value		0	0
Residential loans held for sale | Level 2
Assets
Loans held for sale, at fair value		4,208	3,416
Residential loans held for sale | Level 3
Assets
Loans held for sale, at fair value		0	0
Commercial loans held for sale
Assets
Loans held for sale, at fair value		96	148
Commercial loans held for sale | Level 1
Assets
Loans held for sale, at fair value		0	0
Commercial loans held for sale | Level 2
Assets
Loans held for sale, at fair value		96	148
Commercial loans held for sale | Level 3
Assets
Loans held for sale, at fair value		0	0
Residential mortgages
Assets
Mortgage servicing rights		893	658
Residential mortgages | Level 1
Assets
Mortgage servicing rights		0	0
Residential mortgages | Level 2
Assets
Mortgage servicing rights		0	0
Residential mortgages | Level 3
Assets
Mortgage servicing rights		$ 893	$ 658

[1] Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

XML

FAIR VALUE MEASUREMENTS - Schedule of Assets Measured on Recurring Basis Level 3 Rollforward (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Residential mortgages
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	$ 658	$ 642
Issuances	87	67
Settlements	(58)	(40)
Change in fair value during the period	206	(282)
Ending balance	893	577
Other Derivative Contracts
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	197	19
Issuances	162	171
Settlements	(83)	(76)
Change in fair value during the period	(238)	29
Ending balance	$ 38	143
Cumulative Effect, Period Of Adoption, Adjustment | Residential mortgages
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance		190
Cumulative Effect, Period Of Adoption, Adjustment | Other Derivative Contracts
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance		0
Cumulative Effect, Period Of Adoption, Adjusted Balance | Residential mortgages
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance		832
Cumulative Effect, Period Of Adoption, Adjusted Balance | Other Derivative Contracts
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance		$ 19

XML

FAIR VALUE MEASUREMENTS - Unobservable Inputs Used and Valuation Techniques (Details) - Level 3	Mar. 31, 2021
Mortgage servicing rights | Minimum | Discounted Cash Flow | Constant prepayment rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	0.0996
Mortgage servicing rights | Minimum | Discounted Cash Flow | Option adjusted spread
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	3.50
Mortgage servicing rights | Maximum | Discounted Cash Flow | Constant prepayment rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	0.1658
Mortgage servicing rights | Maximum | Discounted Cash Flow | Option adjusted spread
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	15.09
Mortgage servicing rights | Weighted Average | Discounted Cash Flow | Constant prepayment rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	0.113
Mortgage servicing rights | Weighted Average | Discounted Cash Flow | Option adjusted spread
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	5.82
Customer commodity contracts | Minimum | Internal Model | Pull through rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.1826
Customer commodity contracts | Minimum | Internal Model | MSR value
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	(0.1659)
Customer commodity contracts | Maximum | Internal Model | Pull through rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	1.0000
Customer commodity contracts | Maximum | Internal Model | MSR value
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	1.6428
Customer commodity contracts | Weighted Average | Internal Model | Pull through rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.8201
Customer commodity contracts | Weighted Average | Internal Model | MSR value
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.9286

XML

FAIR VALUE MEASUREMENTS - Schedule of Gain (Loss) on Assets and Liabilities Measured on Nonrecurring Basis Included in Earnings (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Nonrecurring measurement basis | Collateral-dependent loans
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Gain (loss) included in earnings on assets measured on a nonrecurring basis	$ (19)	$ (34)

XML

FAIR VALUE MEASUREMENTS - Schedule of Fair Value Measurements on a Nonrecurring Basis (Details) - USD ($) $ in Millions	Mar. 31, 2021	Dec. 31, 2020
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Premises and equipment, net	$ 743	$ 759
Nonrecurring measurement basis
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	724	758
Level 1 | Nonrecurring measurement basis
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	0	0
Level 2 | Nonrecurring measurement basis
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	724	758
Level 3 | Nonrecurring measurement basis
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	$ 0	$ 0

XML

FAIR VALUE MEASUREMENTS - Schedule of Financial Instruments not Recorded at Fair Value (Details) - USD ($) $ in Millions		Mar. 31, 2021	Dec. 31, 2020
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Securities held to maturity, carrying value	[1]	$ 2,995	$ 3,235
Securities held-to-maturity, fair value		3,077	3,357
Other loans held for sale, carrying value		75	439
Other loans held for sale, fair value		75	439
Loans and leases		122,195	123,090
Loans and leases, fair value		122,365	123,678
Equity securities, at cost, carrying value		603	604
Equity securities, at cost, fair value		603	604
Deposits, carrying value		151,349	147,164
Deposits, fair value		151,384	147,223
Short-term borrowed funds, carrying value		70	243
Short-term borrowed funds, fair value		70	243
Long-term borrowed funds, carrying value		8,316	8,346
Long-term borrowed funds, fair value		8,618	8,850
Level 1
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Securities held to maturity, carrying value		0	0
Securities held-to-maturity, fair value		0	0
Other loans held for sale, carrying value		0	0
Other loans held for sale, fair value		0	0
Loans and leases		0	0
Loans and leases, fair value		0	0
Equity securities, at cost, carrying value		0	0
Equity securities, at cost, fair value		0	0
Deposits, carrying value		0	0
Deposits, fair value		0	0
Short-term borrowed funds, carrying value		0	0
Short-term borrowed funds, fair value		0	0
Long-term borrowed funds, carrying value		0	0
Long-term borrowed funds, fair value		0	0
Level 2
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Securities held to maturity, carrying value		2,139	2,342
Securities held-to-maturity, fair value		2,223	2,464
Other loans held for sale, carrying value		0	0
Other loans held for sale, fair value		0	0
Loans and leases		724	758
Loans and leases, fair value		724	758
Equity securities, at cost, carrying value		595	596
Equity securities, at cost, fair value		595	596
Deposits, carrying value		151,349	147,164
Deposits, fair value		151,384	147,223
Short-term borrowed funds, carrying value		70	243
Short-term borrowed funds, fair value		70	243
Long-term borrowed funds, carrying value		8,316	8,346
Long-term borrowed funds, fair value		8,618	8,850
Level 3
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Securities held to maturity, carrying value		856	893
Securities held-to-maturity, fair value		854	893
Other loans held for sale, carrying value		75	439
Other loans held for sale, fair value		75	439
Loans and leases		121,471	122,332
Loans and leases, fair value		121,641	122,920
Equity securities, at cost, carrying value		8	8
Equity securities, at cost, fair value		8	8
Deposits, carrying value		0	0
Deposits, fair value		0	0
Short-term borrowed funds, carrying value		0	0
Short-term borrowed funds, fair value		0	0
Long-term borrowed funds, carrying value		0	0
Long-term borrowed funds, fair value		$ 0	$ 0

[1] Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

XML

NONINTEREST INCOME - Narrative (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Trust and investment services fees
Disaggregation of Revenue [Line Items]
Trailing commission income	$ 4	$ 4

XML

NONINTEREST INCOME - Components of Revenue from Contracts with Customers (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	$ 285	$ 294
Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	179	190
Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	106	104
Service charges and fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	99	118
Service charges and fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	74	92
Service charges and fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	25	26
Card fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	54	55
Card fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	47	45
Card fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	7	10
Capital markets fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	72	65
Capital markets fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0
Capital markets fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	72	65
Trust and investment services fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	58	53
Trust and investment services fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	58	53
Trust and investment services fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0
Other banking fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	2	3
Other banking fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0
Other banking fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	$ 2	$ 3

XML

NONINTEREST INCOME - Other Income (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Other Income and Expenses [Abstract]
Bank-owned life insurance	$ 14	$ 14

XML

OTHER OPERATING EXPENSE (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Other Income and Expenses [Abstract]
Promotional expense	$ 19	$ 24
Other	72	87
Other operating expense	$ 91	$ 111

XML

EARNINGS PER SHARE (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Numerator (basic and diluted):
Net income	$ 611	$ 34
Less: Preferred stock dividends	23	22
Net income available to common stockholders	$ 588	$ 12
Denominator:
Weighted-average common shares outstanding - basic (in shares)	425,953,716	427,718,421
Dilutive common shares: share-based awards (in shares)	1,926,814	1,670,434
Weighted-average common shares outstanding - diluted (in shares)	427,880,530	429,388,855
Earnings per common share:
Basic (in dollars per share)	$ 1.38	$ 0.03
Diluted (in dollars per share)	$ 1.37	$ 0.03
Share-based awards excluded from diluted earnings per share computation (in shares)	305,210	1,030,745

XML

BUSINESS OPERATING SEGMENTS - Narrative (Details)	3 Months Ended
	Mar. 31, 2021 segment
Segment Reporting [Abstract]
Number of segments	2

XML

BUSINESS OPERATING SEGMENTS - Assets by Segment (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Segment Reporting Information [Line Items]
Net interest income	$ 1,117	$ 1,160
Noninterest income	542	497
Total revenue	1,659	1,657
Noninterest expense	1,018	1,012
Profit (loss) before provision for credit losses	641	645
Provision for credit losses	(140)	600
Income before income tax expense	781	45
Income tax expense (benefit)	170	11
NET INCOME	611	34
Total average assets	182,569	167,177
Operating Segments | Consumer Banking
Segment Reporting Information [Line Items]
Net interest income	863	793
Noninterest income	351	357
Total revenue	1,214	1,150
Noninterest expense	750	738
Profit (loss) before provision for credit losses	464	412
Provision for credit losses	59	97
Income before income tax expense	405	315
Income tax expense (benefit)	103	79
NET INCOME	302	236
Total average assets	75,283	68,415
Operating Segments | Commercial Banking
Segment Reporting Information [Line Items]
Net interest income	421	365
Noninterest income	170	125
Total revenue	591	490
Noninterest expense	227	221
Profit (loss) before provision for credit losses	364	269
Provision for credit losses	101	43
Income before income tax expense	263	226
Income tax expense (benefit)	52	47
NET INCOME	211	179
Total average assets	57,738	59,005
Other
Segment Reporting Information [Line Items]
Net interest income	(167)	2
Noninterest income	21	15
Total revenue	(146)	17
Noninterest expense	41	53
Profit (loss) before provision for credit losses	(187)	(36)
Provision for credit losses	(300)	460
Income before income tax expense	113	(496)
Income tax expense (benefit)	15	(115)
NET INCOME	98	(381)
Total average assets	$ 49,548	$ 39,757