10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d)

OF THE SECURITIES EXCHANGE ACT OF 1934

For the Quarterly Period Ended

September 30, 2020

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d)

OF THE SECURITIES EXCHANGE ACT OF 1934

For the Transition Period From

(Not Applicable)

Commission File Number 001-36636

(Exact name of the registrant as specified in its charter)

Delaware	05-0412693
(State or Other Jurisdiction of Incorporation or Organization)	(I.R.S. Employer Identification Number)

One Citizens Plaza, Providence, RI 02903

(Address of principal executive offices, including zip code)

(401) 456-7000

(Registrant’s telephone number, including area code)

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading symbol(s)	Name of each exchange on which registered
Common stock, $0.01 par value per share	CFG	New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 6.350% Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D	CFG PrD	New York Stock Exchange
Depositary Shares, each representing a 1/40th interest in a share of 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E	CFG PrE	New York Stock Exchange

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months and (2) has been subject to such filing requirements for the past 90 days.

☑ Yes ☐ No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).

☑ Yes ☐ No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act:

Large accelerated filer	☑	Accelerated filer	☐
Non-accelerated filer	☐	Smaller reporting company	☐
		Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). ☐ Yes ☑ No

There were 427,073,084 shares of Registrant’s common stock ($0.01 par value) outstanding on October 30, 2020.

	Table of Contents
Glossary of Acronyms and Terms		3
Part I. Financial Information		5
Item 1. Financial Statements		49
Consolidated Balance Sheets as of September 30, 2020 (unaudited) and December 31, 2019 (unaudited)		50
Consolidated Statements of Operations (unaudited) for the Three and Nine Months Ended September 30, 2020 and 2019		51
Consolidated Statements of Comprehensive Income (unaudited) for the Three and Nine Months Ended September 30, 2020 and 2019		52
Consolidated Statements of Changes in Stockholders’ Equity (unaudited) for the Three and Nine Months Ended September 30, 2020 and 2019		53
Consolidated Statements of Cash Flows (unaudited) for the Nine Months Ended September 30, 2020 and 2019		55
Notes to the Consolidated Financial Statements (unaudited)		56
Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations		5
Item 3. Quantitative and Qualitative Disclosures about Market Risk		93
Item 4. Controls and Procedures		93
Part II. Other Information		94
Item 1. Legal Proceedings		94
Item 1A. Risk Factors		94
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds		94
Item 6. Exhibits		94
Signature		95

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GLOSSARY OF ACRONYMS AND TERMS

The following is a list of common acronyms and terms we regularly use in our financial reporting:

AACL	Adjusted Allowance for Credit Losses
ACL	Allowance for Credit Losses: Allowance for Loan and Lease Losses plus Reserve for Unfunded Lending Commitments
AFS	Available for Sale
ALLL	Allowance for Loan and Lease Losses
ALM	Asset and Liability Management
AOCI	Accumulated Other Comprehensive Income (Loss)
ATM	Automated Teller Machine
Board or Board of Directors	The Board of Directors of Citizens Financial Group, Inc.
bps	Basis Points
CARES Act	Coronavirus Aid, Relief, and Economic Security Act
CBNA	Citizens Bank, National Association
CCAR	Comprehensive Capital Analysis and Review
CCB	Capital Conservation Buffer
CCMI	Citizens Capital Markets, Inc.
CECL	Current Expected Credit Losses (ASU 2016-13, Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments)
CET1	Common Equity Tier 1
CET1 capital ratio	Common Equity Tier 1 capital divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
CFPB	Consumer Financial Protection Bureau
Citizens, CFG, the Company, we, us, or our	Citizens Financial Group, Inc. and its Subsidiaries
CLTV	Combined Loan-to-Value
CRE	Commercial Real Estate
Dodd-Frank Act	The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010
EAD	Exposure at Default
EGRRCPA	Economic Growth, Regulatory Relief and Consumer Protection Act
EPS	Earnings Per Share
Exchange Act	The Securities Exchange Act of 1934
Fannie Mae (FNMA)	Federal National Mortgage Association
FDIC	Federal Deposit Insurance Corporation
FHLB	Federal Home Loan Bank
FICO	Fair Isaac Corporation (credit rating)
FRB or Federal Reserve	Board of Governors of the Federal Reserve System and, as applicable, Federal Reserve Bank(s)
Freddie Mac (FHLMC)	Federal Home Loan Mortgage Corporation
FTE	Fully Taxable Equivalent
GAAP	Accounting Principles Generally Accepted in the United States of America
GDP	Gross Domestic Product
Ginnie Mae (GNMA)	Government National Mortgage Association
GSE	Government Sponsored Entity
HTM	Held To Maturity
LCR	Liquidity Coverage Ratio
LDR	Loans-to-Deposits Ratio
LGD	Loss Given Default
LHFS	Loans Held for Sale
LIBOR	London Interbank Offered Rate

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LIHTC	Low Income Housing Tax Credit
LTV	Loan to Value
MBS	Mortgage-Backed Securities
Mid-Atlantic	District of Columbia, Delaware, Maryland, New Jersey, New York, Pennsylvania, Virginia, and West Virginia
Midwest	Illinois, Indiana, Michigan, and Ohio
MD&A	Management’s Discussion and Analysis of Financial Condition and Results of Operations
Modified CECL Transition	The Day-1 CECL adoption entry booked to retained earnings plus 25% of subsequent CECL ACL reserve build
Modified AACL Transition	The Day-1 CECL adoption entry booked to ACL plus 25% of subsequent CECL ACL reserve build
MSRs	Mortgage Servicing Rights
NCO	Net charge-offs
New England	Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont
NM	Not meaningful
NPLs	Nonaccrual loans and leases
OCC	Office of the Comptroller of the Currency
OCI	Other Comprehensive Income (Loss)
Parent Company	Citizens Financial Group, Inc. (the Parent Company of Citizens Bank, National Association and other subsidiaries)
PD	Probability of Default
PPP	Paycheck Protection Program
REIT	Real estate investment trust
ROTCE	Return on Average Tangible Common Equity
RPA	Risk Participation Agreement
SBA	United States Small Business Administration
SCB	Stress Capital Buffer
SEC	United States Securities and Exchange Commission
SVaR	Stressed Value at Risk
TBAs	To-Be-Announced Mortgage Securities
TDR	Troubled Debt Restructuring
Tier 1 capital ratio	Tier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional tier 1 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
Tier 1 leverage ratio	Tier 1 capital, which includes Common Equity Tier 1 capital plus non-cumulative perpetual preferred equity that qualifies as additional tier 1 capital, divided by quarterly adjusted average assets as defined under the U.S. Basel III Standardized approach
Total capital ratio	Total capital, which includes Common Equity Tier 1 capital, tier 1 capital and allowance for credit losses and qualifying subordinated debt that qualifies as tier 2 capital, divided by total risk-weighted assets as defined under the U.S. Basel III Standardized approach
VaR	Value at Risk
VIE	Variable Interest Entities

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PART I. FINANCIAL INFORMATION

ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

	Page
Forward-Looking Statements	6
Introduction	7
Financial Performance	8
Selected Consolidated Financial Data	11
Results of Operations	13
Net Interest Income	13
Noninterest Income	17
Noninterest Expense	18
Provision for Credit Losses	19
Income Tax Expense	20
Business Operating Segments	21
Analysis of Financial Condition	23
Securities	23
Loans and Leases	24
Allowance for Credit Losses and Nonaccruing Loans and Leases	24
Deposits	29
Borrowed Funds	30
Capital and Regulatory Matters	31
Liquidity	34
Off-Balance Sheet Arrangements	37
Critical Accounting Estimates	37
Risk Governance	41
Market Risk	41
Non-GAAP Financial Measures and Reconciliations	46

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FORWARD-LOOKING STATEMENTS

This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases and future dividends as well as the potential effects of the COVID-19 pandemic on our business, operations, financial performance and prospects, are forward-looking statements. Also, any statement that does not describe historical or current facts is a forward-looking statement. These statements often include the words “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “goals,” “targets,” “initiatives,” “potentially,” “probably,” “projects,” “outlook” or similar expressions or future conditional verbs such as “may,” “will,” “should,” “would,” and “could.”

Forward-looking statements are based upon the current beliefs and expectations of management, and on information currently available to management. Our statements speak as of the date hereof, and we do not assume any obligation to update these statements or to update the reasons why actual results could differ from those contained in such statements in light of new information or future events. We caution you, therefore, against relying on any of these forward-looking statements. They are neither statements of historical fact nor guarantees or assurances of future performance. While there is no assurance that any list of risks and uncertainties or risk factors is complete, important factors that could cause actual results to differ materially from those in the forward-looking statements include the following, without limitation:

• Negative economic and political conditions that adversely affect the general economy, housing prices, the job market, consumer confidence and spending habits which may affect, among other things, the level of nonperforming assets, charge-offs and provision expense;

• The rate of growth in the economy and employment levels, as well as general business and economic conditions, and changes in the competitive environment;

• Our ability to implement our business strategy, including the cost savings and efficiency components, and achieve our financial performance goals;

• The COVID-19 pandemic and associated lockdowns and their effects on the economic and business environments in which we operate;

• Our ability to meet heightened supervisory requirements and expectations;

• Liabilities and business restrictions resulting from litigation and regulatory investigations;

• Our capital and liquidity requirements under regulatory capital standards and our ability to generate capital internally or raise capital on favorable terms;

• The effect of changes in interest rates on our net interest income, net interest margin and our mortgage originations, mortgage servicing rights and mortgages held for sale;

• Changes in interest rates and market liquidity, as well as the magnitude of such changes, which may reduce interest margins, impact funding sources and affect the ability to originate and distribute financial products in the primary and secondary markets;

• The effect of changes in the level of checking or savings account deposits on our funding costs and net interest margin;

• Financial services reform and other current, pending or future legislation or regulation that could have a negative effect on our revenue and businesses;

• A failure in or breach of our operational or security systems or infrastructure, or those of our third party vendors or other service providers, including as a result of cyber-attacks; and

• Management’s ability to identify and manage these and other risks.

In addition to the above factors, we also caution that the actual amounts and timing of any future common stock dividends or share repurchases will be subject to various factors, including our capital position, financial performance, capital impacts of strategic initiatives, market conditions and regulatory and accounting considerations, as well as any other factors that our Board of Directors deems relevant in making such a determination. Therefore, there can be no assurance that we will repurchase shares from or pay any dividends to holders of our common stock, or as to the amount of any such repurchases or dividends. Further, statements about the effects of the COVID-19 pandemic and associated lockdowns on our business, operations, financial performance and prospects may constitute forward-looking statements and are subject to the risk that the actual impacts may differ, possibly

Citizens Financial Group, Inc. | 6

materially, from what is reflected in those forward-looking statements due to factors and future developments that are uncertain, unpredictable and in many cases beyond our control, including the scope and duration of the pandemic, actions taken by governmental authorities in response to the pandemic, and the direct and indirect impact of the pandemic on our customers, third parties and us.

More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found in Part I, Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2019 and Part II, Item 1A of our Quarterly Report on Form 10-Q for the period ended June 30, 2020.

INTRODUCTION

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions with $179.2 billion in assets as of September 30, 2020. Our mission is to help customers, colleagues and communities each reach their potential by listening to them and understanding their needs in order to offer tailored advice, ideas and solutions. Headquartered in Providence, Rhode Island, we offer a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. In Consumer Banking, we provide an integrated experience that includes mobile and online banking, a 24/7 customer contact center as well as the convenience of approximately 2,700 ATMs and 1,000 branches in 11 states in the New England, Mid-Atlantic, and Midwest regions. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, we offer corporate, institutional and not-for-profit clients a full range of wholesale banking products and services including lending and deposits, capital markets, treasury services, foreign exchange and interest rate products, and asset finance. More information is available at www.citizensbank.com.

The following MD&A is intended to assist readers in their analysis of the accompanying unaudited interim Consolidated Financial Statements and supplemental financial information. It should be read in conjunction with the unaudited interim Consolidated Financial Statements and Notes to the unaudited interim Consolidated Financial Statements in Part I, Item 1, as well as other information contained in this document and our 2019 Form 10-K.

Non-GAAP Financial Measures

This document contains non-GAAP financial measures denoted as “Underlying” results. Underlying results for any given reporting period exclude certain items that may occur in that period which management does not consider indicative of our on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance and increase comparability of period-to-period results, and accordingly, are useful to consider in addition to our GAAP financial results.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

Non-GAAP measures are denoted throughout our MD&A by the use of the term Non-GAAP or Underlying and where there is a reference to Non-GAAP or Underlying results in that paragraph, all measures that follow that reference are on the same basis when applicable. For more information on the computation of non-GAAP financial measures, see “—Non-GAAP Financial Measures and Reconciliations.”

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FINANCIAL PERFORMANCE

Quarterly Results Key Highlights

Third quarter 2020 net income of $314 million decreased 30% from $449 million in the third quarter of 2019, with earnings per diluted common share of $0.68, down $0.29 from $0.97 per diluted common share in third quarter 2019. Third quarter 2020 ROTCE of 8.3% compared to 12.4% in third quarter 2019.

Third quarter 2020 results reflected $24 million after-tax, or $0.05 per diluted common share, of notable items largely tied to TOP 6 transformational and revenue and efficiency initiatives. On an Underlying basis, which excludes notable items, third quarter 2020 net income available to common stockholders of $313 million compared with $436 million in the third quarter of 2019. Underlying EPS of $0.73 compared to $0.98 in the third quarter of 2019. Underlying third quarter 2020 ROTCE of 9.0% compared with 12.6% in the third quarter of 2019. Tangible book value per common share of $32.24 increased 2% from third quarter 2019.

	Three Months Ended September 30,
	2020								2019
(in millions)	Noninterest expense		Income tax expense			Net Income			Noninterest expense		Income tax expense			Net Income
Reported results (GAAP):		$988		$61			$314			$973		$115			$449
Less notable items:
Total integration costs	2		—			(2		)	4		(1		)	(3		)
Other notable items(1)	29		(7		)	(22		)	15		(14		)	(1		)
Total notable items	31		(7		)	(24		)	19		(15		)	(4		)
Underlying results* (non-GAAP)		$957		$68			$338			$954		$130			$453

⁽¹⁾ Other notable items include noninterest expense of $29 million related to our TOP 6 transformational and revenue and efficiency initiatives.

* Where there is a reference to Non-GAAP or “Underlying” results in a paragraph, all measures that follow that reference are on the same basis when applicable. For more information on the computation of non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures” and “—Non-GAAP Financial Measures and Reconciliations.”

• Total revenue of $1.8 billion increased $153 million, or 9%, from the third quarter 2019, reflecting increased noninterest income and a slight decrease in net interest income.

◦ Net interest income of $1.1 billion was down 1% compared to the third quarter 2019, as lower net interest margin was only partially offset by growth in average interest-earning assets of 9%.

◦ Net interest margin of 2.82% decreased 28 basis points compared to 3.10% in third quarter 2019, reflecting the impact of lower interest rates and higher cash balances given strong deposit flows, partially offset by improved funding mix and lower funding costs.

– Net interest margin on a fully taxable-equivalent basis of 2.83% decreased by 29 basis points, compared to 3.12% in third quarter 2019.

– Average loans and leases of $124.9 billion increased $7.7 billion, or 7%, from $117.3 billion in the third quarter 2019, reflecting a $6.9 billion increase in commercial loans and leases, which includes $4.7 billion of PPP loans, and a $777 million increase in retail loans.

– Average deposits of $141.4 billion increased $17.4 billion, or 14%, from $123.9 billion in the third quarter 2019, reflecting growth in demand deposits, money market accounts, regular savings, and checking with interest, partially offset by lower term deposits.

◦ Noninterest income of $654 million increased $161 million, or 33%, from the third quarter 2019, driven by higher mortgage banking fees and strength in capital markets fees and trust and investment services fees, partially offset by lower services charges and fees, card fees, and foreign exchange and interest rate products reflecting the impact of COVID-19 and associated lockdowns. Other income reflected the gain on sale of education loans and increased from third quarter 2019, which included a benefit related to a lease restructuring.

• Noninterest expense of $988 million increased $15 million, or 2%, compared to $973 million in third quarter 2019.

◦ On an Underlying basis, noninterest expense was stable with third quarter 2019, reflecting higher equipment and software, salaries and employee benefits and outside services expense, almost wholly

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offset by lower other operating expense given lower travel and advertising expenses, as well as a $10 million charge related to a lease restructuring in the prior year.

• The efficiency ratio of 55.2% compared to 59.4% in third quarter 2019.

◦ On an Underlying basis, the efficiency ratio of 53.4% compared to 58.2% in the third quarter 2019.

• Provision for credit losses of $428 million increased $327 million from $101 million in the third quarter 2019, primarily driven by a $209 million reserve build largely associated with commercial.

Year to Date and Period End Key Highlights

Net income of $601 million decreased 55% from the first nine months of 2019, with earnings per diluted common share of $1.23, down $1.60 from $2.83 per diluted common share in the first nine months of 2019. ROTCE of 5.1% declined from 12.7% in the first nine months of 2019.

In the first nine months of 2020, results reflected a $59 million after-tax reduction, or $0.14 per diluted common share, from notable items, largely tied to TOP 6 transformational and revenue and efficiency initiatives. In the first nine months of 2019, there were $13 million, or $0.03 per diluted common share, after-tax of notable items tied to integration costs associated with acquisitions and TOP 6 transformational and revenue and efficiency initiatives.     

	Nine Months Ended September 30,
	2020								2019
(in millions)	Noninterest expense		Income tax expense			Net Income			Noninterest expense		Income tax expense			Net Income
Reported results (GAAP)		$2,979		$126			$601			$2,861		$369			$1,341
Less notable items:
Total integration costs	8		(2		)	(6		)	16		(4		)	(12		)
Other notable items(1)	75		(22		)	(53		)	15		(14		)	(1		)
Total notable items	83		(24		)	(59		)	31		(18		)	(13		)
Underlying results* (non-GAAP)		$2,896		$150			$660			$2,830		$387			$1,354

⁽¹⁾ Other notable items include noninterest expense of $75 million related to our TOP 6 transformational and revenue and efficiency initiatives and an income tax benefit of $4 million related to legacy tax matters.

• Net income available to common stockholders of $526 million decreased $765 million, or 59%, compared to $1.3 billion in the first nine months of 2019.

◦ On an Underlying basis, which excludes notable items, first nine months 2020 net income available to common stockholders of $585 million compared with $1.3 billion in the first nine months of 2019.

◦ On an Underlying basis, EPS of $1.37 per share compared to $2.86 in the first nine months of 2019.

• Total revenue of $5.2 billion increased $344 million, or 7%, from the first nine months of 2019, reflecting a 26% increase in noninterest income and stable net interest income.

◦ Net interest income of $3.5 billion was stable, reflecting 8% growth in average interest-earning assets offset by the impact of the lower rate and challenging yield-curve environment.

◦ Net interest margin of 2.93% decreased 25 basis points from 3.18% in the first nine months of 2019, reflecting the impact of lower interest rates, partially offset by lower funding costs and improved funding mix, as well as continued mix shift towards higher yielding assets.

– Net interest margin on a fully taxable-equivalent basis of 2.93% decreased by 26 basis points, compared to 3.19% in the first nine months of 2019.

– Average loans and leases of $124.9 billion increased $7.3 billion, or 6%, from $117.6 billion in the first nine months of 2019, reflecting a $6.1 billion increase in commercial loans and leases primarily driven by $2.7 billion of PPP loans and growth in commercial real estate loans as well as a $1.3 billion increase in retail loans.

– Period-end loan growth of $5.0 billion, or 4%, from the fourth quarter of 2019, reflected 8% growth in total commercial loans and leases driven by $4.7 billion of PPP loans.

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– Average deposits of $136.5 billion increased $14.0 billion, or 11%, from $122.5 billion in the first nine months of 2019, reflecting growth in money market accounts, demand deposits, savings and checking with interest, partially offset by a decrease in term deposits.

– Period-end deposit growth of $17.6 billion, or 14%, from the fourth quarter of 2019, outpacing loan growth.

◦ Noninterest income of $1.7 billion increased $358 million, or 26%, from the first nine months of 2019, driven by mortgage banking, partially offset by lower service charges and fees, card fees, foreign exchange and interest rate products revenue, and other income.

• Noninterest expense of $3.0 billion increased $118 million, or 4%, from $2.9 billion in the first nine months of 2019, driven by higher salaries and employee benefits, outside services, and equipment and software expense, partially offset by lower other operating expense given lower travel and advertising expenses.

◦ On an Underlying basis, noninterest expense increased 2% from the first nine months of 2019.

• The efficiency ratio of 57.3% compared to 58.9% for the first nine months of 2019, and ROTCE of 5.1% compared to 12.7%.

◦ On an Underlying basis, the efficiency ratio of 55.7% compared to 58.3% for the first nine months of 2019 and ROTCE of 5.7% compared to 12.9%, reflecting the challenging environment presented by COVID-19, in particular, provision impact.

• Provision for credit losses of $1.5 billion increased $1.2 billion from $283 million for the first nine months of 2019, reflecting our adoption of CECL and its reliance on forecasts of expected future losses, combined with the approximate $990 million impact from COVID-19 and associated lockdowns and the resulting sudden rise in unemployment and drop in GDP.

• Tangible book value per common share of $32.24 increased 2% from the first nine months of 2019. Fully diluted average common shares outstanding decreased 28.1 million shares, or 6%, over the same period.

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SELECTED CONSOLIDATED FINANCIAL DATA

The summary of the Consolidated Operating Data for the three and nine months ended September 30, 2020 and 2019 and the summary Consolidated Balance Sheet data as of September 30, 2020 and December 31, 2019 are derived from our unaudited interim Consolidated Financial Statements, included in Part I, Item 1. Our historical results are not necessarily indicative of the results expected for any future period.

	Three Months Ended September 30,						Nine Months Ended September 30,
(dollars in millions, except per share amounts)	2020			2019			2020			2019
OPERATING DATA:
Net interest income		$1,137			$1,145			$3,457			$3,471
Noninterest income	654			493			1,741			1,383
Total revenue	1,791			1,638			5,198			4,854
Provision for credit losses	428			101			1,492			283
Noninterest expense	988			973			2,979			2,861
Income before income tax expense	375			564			727			1,710
Income tax expense	61			115			126			369
Net income		$314			$449			$601			$1,341
Net income available to common stockholders		$289			$432			$526			$1,291
Net income per common share - basic		$0.68			$0.97			$1.23			$2.84
Net income per common share - diluted		$0.68			$0.97			$1.23			$2.83
OTHER OPERATING DATA:
Return on average common equity	5.60		%	8.35		%	3.45		%	8.50		%
Return on average tangible common equity	8.33			12.44			5.15			12.72
Return on average total assets	0.70			1.10			0.46			1.11
Return on average total tangible assets	0.73			1.15			0.48			1.16
Efficiency ratio	55.18			59.40			57.31			58.94
Operating leverage(1)	7.77			(2.16		)	2.95			(0.18		)
Net interest margin, FTE(2)	2.83			3.12			2.93			3.19
Effective income tax rate	16.10			20.46			17.27			21.58

⁽¹⁾ “Operating leverage” represents the period-over-period percent change in total revenue, less the period-over-period percent change in noninterest expense.

⁽²⁾ Net interest margin is presented on an FTE basis using the federal statutory tax rate of 21%.

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(dollars in millions)	September 30, 2020			December 31, 2019
BALANCE SHEET DATA:
Total assets		$179,228			$165,733
Loans held for sale, at fair value	3,587			1,946
Other loans held for sale	127			1,384
Loans and leases	124,071			119,088
Allowance for loan and lease losses	(2,542		)	(1,252		)
Total securities	26,124			24,669
Goodwill	7,050			7,044
Total liabilities	156,759			143,532
Total deposits	142,921			125,313
Short-term borrowed funds	252			274
Long-term borrowed funds	9,109			14,047
Total stockholders’ equity	22,469			22,201
OTHER BALANCE SHEET DATA:
Asset Quality Ratios:
Allowance for loan and lease losses to loans and leases	2.05		%	1.05		%
Allowance for credit losses to loans and leases	2.21			1.09
Allowance for credit losses to loans and leases, excluding the impact of PPP loans(1)	2.29			1.09
Allowance for loan and lease losses to nonaccruing loans and leases	199.04			177.99
Allowance for credit losses to nonaccruing loans and leases	214.22			184.31
Nonaccruing loans and leases to loans and leases	1.03			0.59
Capital Ratios:
CET1 capital ratio	9.8		%	10.0		%
Tier 1 capital ratio	11.2			11.1
Total capital ratio	13.3			13.0
Tier 1 leverage ratio	9.5			10.0

⁽¹⁾ For more information on the computation of non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures” and “—Non-GAAP Financial Measures and Reconciliations.”

Citizens Financial Group, Inc. | 12

RESULTS OF OPERATIONS

Net Interest Income

Net interest income is our largest source of revenue and is the difference between the interest earned on interest-earning assets (generally loans, leases and investment securities) and the interest expense incurred in connection with interest-bearing liabilities (generally deposits and borrowed funds). The level of net interest income is primarily a function of the difference between the effective yield on our average interest-earning assets and the effective cost of our interest-bearing liabilities. These factors are influenced by the pricing and mix of interest-earning assets and interest-bearing liabilities which, in turn, are impacted by external factors such as local economic conditions, competition for loans and deposits, the monetary policy of the FRB and market interest rates. For further discussion, refer to “—Market Risk — Non-Trading Risk,” and “—Risk Governance” as described in our 2019 Form 10-K.

Third quarter 2020 versus second quarter 2020: Net interest income of $1.1 billion was down 2% given the impact of lower interest rates and a 1% decrease in interest-earning assets as commercial line draws were repaid, partially offset by an improvement in funding mix and disciplined deposit pricing actions. Net interest margin (FTE) of 2.83% was down 5 basis points, reflecting the impact of lower rates, higher cash balances and day count, which were partially offset by improved funding mix and disciplined deposit pricing actions. Interest-bearing deposits costs decreased 13 basis points.

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The following table presents the major components of net interest income and net interest margin:

	Three Months Ended September 30,
	2020							2019							Change
(dollars in millions)	Average Balances			Income/ Expense		Yields/ Rates		Average Balances			Income/ Expense		Yields/ Rates		Average Balances			Yields/ Rates (bps)
Assets
Interest-bearing cash and due from banks and deposits in banks		$6,250			$2	0.10	%		$1,474			$8	2.09	%		$4,776		(199) bps
Taxable investment securities	24,654			121		1.95		25,635			153		2.38		(981		)	(43	)
Non-taxable investment securities	4			—		2.60		5			—		2.60		(1		)	—
Total investment securities	24,658			121		1.95		25,640			153		2.38		(982		)	(43	)
Commercial	46,844			383		3.20		41,476			442		4.17		5,368			(97	)
Commercial real estate	14,644			96		2.57		12,892			155		4.70		1,752			(213	)
Leases	2,373			16		2.65		2,615			19		2.85		(242		)	(20	)
Total commercial loans and leases	63,861			495		3.03		56,983			616		4.23		6,878			(120	)
Residential mortgages	19,427			153		3.15		19,405			171		3.53		22			(38	)
Home equity	12,416			100		3.21		13,501			178		5.24		(1,085		)	(203	)
Automobile	12,019			128		4.23		12,036			129		4.25		(17		)	(2	)
Education	10,929			130		4.74		9,459			141		5.89		1,470			(115	)
Other retail	6,260			114		7.22		5,873			121		8.21		387			(99	)
Total retail loans	61,051			625		4.08		60,274			740		4.88		777			(80	)
Total loans and leases	124,912			1,120		3.54		117,257			1,356		4.56		7,655			(102	)
Loans held for sale, at fair value	3,295			21		2.60		1,970			19		3.71		1,325			(111	)
Other loans held for sale	1,061			16		6.02		134			2		6.42		927			(40	)
Interest-earning assets	160,176			1,280		3.15		146,475			1,538		4.15		13,701			(100	)
Allowance for loan and lease losses	(2,444		)					(1,226		)					(1,218		)
Goodwill	7,050							7,044							6
Other noninterest-earning assets	12,893							9,817							3,076
Total assets		$177,675							$162,110							$15,565
Liabilities and Stockholders’ Equity
Checking with interest		$26,638			$8	0.13	%		$23,422			$52	0.88	%		$3,216		(75)
Money market accounts	45,187			33		0.28		37,161			116		1.24		8,026			(96)
Regular savings	16,902			10		0.24		13,442			20		0.59		3,460			(35)
Term deposits	12,032			38		1.25		20,951			109		2.05		(8,919		)	(80)
Total interest-bearing deposits	100,759			89		0.35		94,976			297		1.24		5,783			(89)
Short-term borrowed funds	240			—		0.13		600			2		1.43		(360		)	(130)
Long-term borrowed funds	9,196			54		2.35		12,134			94		3.07		(2,938		)	(72)
Total borrowed funds	9,436			54		2.30		12,734			96		3.00		(3,298		)	(70)
Total interest-bearing liabilities	110,195			143		0.52		107,710			393		1.45		2,485			(93)
Demand deposits	40,608							28,945							11,663
Other liabilities	4,374							3,789							585
Total liabilities	155,177							140,444							14,733
Stockholders’ equity	22,498							21,666							832
Total liabilities and stockholders’ equity		$177,675							$162,110							$15,565
Interest rate spread						2.63	%						2.70	%				(7)
Net interest income and net interest margin					$1,137	2.82	%					$1,145	3.10	%				(28)
Net interest income and net interest margin, FTE(1)					$1,140	2.83	%					$1,150	3.12	%				(29)
Memo: Total deposits (interest-bearing and demand)		$141,367			$89	0.25	%		$123,921			$297	0.95	%		$17,446		(70) bps

⁽¹⁾ Net interest income and net interest margin is presented on a fully taxable-equivalent (“FTE”) basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.

Quarterly Results: Net interest income of $1.1 billion was stable with third quarter 2019, despite the lower rate and challenging yield curve environment, given 9% growth in interest-earning assets.

Net interest margin on an FTE basis of 2.83% decreased 29 basis points compared to 3.12% in third quarter 2019, reflecting the impact of lower interest rates and higher cash balances given strong deposit flows, partially offset by improved funding mix and lower funding costs. Interest-bearing deposit costs decreased 89 basis points, reflecting strong pricing discipline. Average interest-earning asset yields of 3.15% decreased 100 basis points from 4.15% in third quarter 2019, while average interest-bearing liability costs of 0.52% decreased 93 basis points from 1.45% in third quarter 2019.

Average interest-earning assets of $160.2 billion increased $13.7 billion, or 9%, from third quarter 2019, driven by a $9.9 billion, or 8% increase in average loans and leases and LHFS. Results reflected a $6.9 billion increase

Citizens Financial Group, Inc. | 14

in average commercial loans and leases, a $4.8 billion increase in average interest-bearing cash and due from banks and deposits in banks and a $777 million increase in average retail loans. Commercial loan and lease growth was driven by the impact of PPP loans. Interest-bearing cash and due from banks and deposits in banks growth was driven by strong deposit flows. Retail loan growth was driven by education, partially offset by loan sales, and other retail, partially offset by lower home equity.

Average deposits of $141.4 billion increased $17.4 billion, or 14%, from third quarter 2019, reflecting growth in demand deposits, money market accounts, checking with interest, and savings resulting from the impact of government stimulus as well as corporate clients building liquidity. These results were partially offset by a decline in term deposits. Average total borrowed funds of $9.4 billion decreased $3.3 billion from third quarter 2019, reflecting a decrease in long-term and short-term borrowed funds, resulting from deposit growth. Total borrowed funds costs of $54 million decreased $42 million from third quarter 2019. The total borrowed funds cost of 2.30% decreased 70 basis points from 3.00% in third quarter 2019 due to a decrease in the rate environment and decreased use of FHLB advances as a funding source resulting from improved deposit mix.

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The following table presents the major components of net interest income and net interest margin:

	Nine Months Ended September 30,
	2020							2019							Change
(dollars in millions)	Average Balances			Income/ Expense		Yields/ Rates		Average Balances			Income/ Expense		Yields/ Rates		Average Balances			Yields/ Rates (bps)
Assets:
Interest-bearing cash and due from banks and deposits in banks		$4,453			$8	0.24	%		$1,400			$23	2.15	%		$3,053		(191) bps
Taxable investment securities	25,056			398		2.12		25,466			483		2.53		(410		)	(41	)
Non-taxable investment securities	4			—		2.60		5			—		2.60		(1		)	—
Total investment securities	25,060			398		2.12		25,471			483		2.53		(411		)	(41	)
Commercial	46,813			1,212		3.40		41,597			1,373		4.35		5,216			(95	)
Commercial real estate	14,354			341		3.12		13,179			486		4.86		1,175			(174	)
Leases	2,427			50		2.74		2,744			59		2.86		(317		)	(12	)
Total commercial loans and leases	63,594			1,603		3.31		57,520			1,918		4.40		6,074			(109	)
Residential mortgages	19,056			467		3.27		19,245			522		3.61		(189		)	(34	)
Home equity	12,730			363		3.81		13,774			541		5.26		(1,044		)	(145	)
Automobile	12,063			388		4.30		12,030			374		4.16		33			14
Education	10,908			424		5.19		9,256			412		5.94		1,652			(75	)
Other retail	6,556			369		7.51		5,736			362		8.43		820			(92	)
Total retail loans	61,313			2,011		4.38		60,041			2,211		4.92		1,272			(54	)
Total loans and leases	124,907			3,614		3.84		117,561			4,129		4.67		7,346			(83	)
Loans held for sale, at fair value	2,635			56		2.85		1,514			45		3.92		1,121			(107	)
Other loans held for sale	791			32		5.32		161			8		6.41		630			(109	)
Interest-earning assets	157,846			4,108		3.45		146,107			4,688		4.26		11,739			(81	)
Allowance for loan and lease losses	(2,109		)					(1,239		)					(870		)
Goodwill	7,049							7,034							15
Other noninterest-earning assets	12,106							9,442							2,664
Total assets		$174,892							$161,344							$13,548
Liabilities and Stockholders’ Equity:
Checking with interest		$25,857			$56	0.29	%		$23,444			$161	0.92	%		$2,413		(63)
Money market accounts	43,411			165		0.51		35,873			340		1.27		7,538			(76)
Regular savings	15,667			43		0.37		13,134			58		0.59		2,533			(22)
Term deposits	15,692			176		1.49		21,456			333		2.07		(5,764		)	(58)
Total interest-bearing deposits	100,627			440		0.58		93,907			892		1.27		6,720			(69)
Short-term borrowed funds	368			1		0.53		720			8		1.56		(352		)	(103)
Long-term borrowed funds	11,660			210		2.39		13,076			317		3.22		(1,416		)	(83)
Total borrowed funds	12,028			211		2.33		13,796			325		3.13		(1,768		)	(80)
Total interest-bearing liabilities	112,655			651		0.77		107,703			1,217		1.51		4,952			(74)
Demand deposits	35,922							28,601							7,321
Other liabilities	4,172							3,637							535
Total liabilities	152,749							139,941							12,808
Stockholders’ equity	22,143							21,403							740
Total liabilities and stockholders’ equity		$174,892							$161,344							$13,548
Interest rate spread						2.68	%						2.75	%				(7)
Net interest income and net interest margin					$3,457	2.93	%					$3,471	3.18	%				(25)
Net interest income and net interest margin, FTE(1)					$3,467	2.93	%					$3,488	3.19	%				(26)
Memo: Total deposits (interest-bearing and demand)		$136,549			$440	0.43	%		$122,508			$892	0.97	%		$14,041		(54) bps

⁽¹⁾ Net interest income and net interest margin is presented on an FTE basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.

Year-To-Date Results:    Net interest income of $3.5 billion was stable with the first nine months 2019, despite the lower rate and challenging yield-curve environment, given 8% growth in interest-earning assets.

Net interest margin on an FTE basis of 2.93% decreased 26 basis points compared to 3.19% in the first nine months of 2019, as the impact of lower interest rates was partially offset by lower funding costs and improved deposit mix, as well as continued mix shift towards higher yielding assets. Average interest-earning asset yields of 3.45% decreased 81 basis points from 4.26% in the first nine months of 2019, while average interest-bearing liability costs of 0.77% decreased 74 basis points from 1.51% in the first nine months of 2019.

Average interest-earning assets of $157.8 billion increased $11.7 billion, or 8%, from the first nine months of 2019, driven by an $9.1 billion, or 8%, increase in average loans and leases and LHFS. Results reflected a $6.1

Citizens Financial Group, Inc. | 16

billion increase in average commercial loans and leases, a $3.1 billion increase in average interest-bearing cash and due from banks and deposits in banks and a $1.3 billion increase in average retail loans. Commercial loan growth was driven by the impact of higher COVID-19-related line of credit utilization and PPP loans. Interest-bearing cash and due from banks and deposits in banks growth was driven by strong deposit flows. Retail loan growth was driven by education, partially offset by loan sales, and other retail, partially offset by lower home equity.

Average deposits of $136.5 billion increased $14.0 billion, or 11%, from the first nine months of 2019, reflecting growth in money market accounts, demand deposits, checking with interest and savings resulting from the impact of government stimulus as well as corporate clients building liquidity. These results were partially offset by a decline in term deposits. Average total borrowed funds of $12.0 billion decreased $1.8 billion from the first nine months of 2019, reflecting a decrease in long-term and short-term borrowed funds resulting from deposit growth. Total borrowed funds costs of $211 million decreased $114 million from the first nine months of 2019. The total borrowed funds cost of 2.33% decreased 80 basis points from 3.13% in the first nine months of 2019 due to lower interest cost on long-term senior debt and decreased use of FHLB advances as a funding source resulting from improved deposit mix.

Noninterest Income

The following table presents a five quarter trend of our total noninterest income:

Third quarter 2020 versus second quarter 2020: Noninterest income of $654 million, up 11%, reflecting increased mortgage banking fees, higher service changes and fees, trust and investment service fees, as well as card fees and higher letter of credit and loan fees given increased customer activity. Other income includes the gain on sale of education loans. These results were partially offset by a decrease in foreign exchange and interest rate products given lower customer hedging activity.

The following table presents the significant components of our noninterest income:

	Three Months Ended September 30,									Nine Months Ended September 30,
(in millions)	2020		2019		Change			Percent		2020		2019		Change			Percent
Service charges and fees		$97		$128		($31	)	(24	%)		$299		$377		($78	)	(21	%)
Mortgage banking fees	287		117		170			145		722		222		500			225
Card fees	57		67		(10		)	(15	)	161		190		(29		)	(15	)
Capital markets fees	58		39		19			49		162		150		12			8
Trust and investment services fees	53		50		3			6		151		150		1			1
Foreign exchange and interest rate products	27		35		(8		)	(23	)	85		106		(21		)	(20	)
Letter of credit and loan fees	37		34		3			9		102		100		2			2
Securities gains, net	1		3		(2		)	(67	)	4		15		(11		)	(73	)
Other income (1)	37		20		17			85		55		73		(18		)	(25	)
Noninterest income		$654		$493		$161		33	%		$1,741		$1,383		$358		26	%

⁽¹⁾ Includes bank-owned life insurance income and other income for all periods presented, and net impairment losses recognized in earnings on available for sale debt securities for the 2019 periods presented.

Citizens Financial Group, Inc. | 17

Quarterly Results: Noninterest income increased $161 million from third quarter 2019, and reflected increased mortgage banking fees and capital markets fees. Mortgage banking fees of $287 million reflected higher origination volumes and gain on sale margins while growth in capital markets fees was driven by an increase in advisory fees and a recovery on loan and bond trading. Other income increased from third quarter 2019 levels given the third quarter 2020 gain on sale of education loans associated with balance sheet optimization initiatives, partially offset by lower leasing income related to the benefit of a lease restructuring in 2019. Current results were partially offset by lower service charges and fees, card fees, and lower foreign exchange and interest rate products fees given the impact of COVID-19 and associated lockdowns.

Year-To-Date Results: Noninterest income increased $358 million from the first nine months of 2019, as third quarter 2020 results reflected increased mortgage banking fees resulting from higher refinancing activity caused by lower rates were partially offset by the impact of COVID-19 and associated lockdowns on service charges and fees, card fees and foreign exchange and interest rate products. Mortgage banking fees of $722 million reflected increased origination volumes and improved gain on sale margins. The decline in foreign exchange and interest rate products was primarily driven by a lower rate environment in 2020. Other income decreased from the first nine months of 2019 levels given lower leasing income and lower gains related to asset dispositions in the current period.

Noninterest Expense

The following table presents a five quarter trend of our total noninterest expense:

Third quarter 2020 versus second quarter 2020: Noninterest expense of $988 million increased 1% and included the impact of notable items. On a Underlying basis, noninterest expense of $957 million was down slightly given strong expense discipline, as well as lower other operating expense.

The following table presents the significant components of our noninterest expense:

	Three Months Ended September 30,									Nine Months Ended September 30,
(in millions)	2020		2019		Change			Percent		2020		2019		Change			Percent
Salaries and employee benefits		$524		$508		$16		3	%		$1,586		$1,524		$62		4	%
Equipment and software expense	149		130		19			15		424		381		43			11
Outside services	139		128		11			9		405		356		49			14
Occupancy	81		80		1			1		247		245		2			1
Other operating expense	95		127		(32		)	(25	)	317		355		(38		)	(11	)
Noninterest expense		$988		$973		$15		2	%		$2,979		$2,861		$118		4	%

Quarterly Results: Noninterest expense increased $15 million and underlying noninterest expense of $957 million was stable with third quarter 2019. Higher equipment and software expense reflected continued investment in technology, and higher salaries and employee benefits expense reflected revenue-based compensation tied to increased mortgage originations. Higher outside services were tied to growth initiatives. Lower other operating expense reflected lower travel and advertising expenses and a $10 million charge related to a lease restructuring in the prior year.

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Year-To-Date Results:    Noninterest expense increased $118 million, or 4%, from the first nine months of 2019, largely reflecting higher salaries and employee benefits given the impact of annual merit increases and revenue-based compensation tied to increased mortgage originations. Results also reflected higher equipment and software expense given continued investments in technology as well as higher outside services largely tied to growth initiatives. These results were partially offset by lower other operating results given lower travel and advertising expenses. Underlying noninterest expense of $2.9 billion increased $66 million, or 2%.

Provision for Credit Losses

The provision for credit losses is the result of a detailed analysis performed to estimate our ACL. The total provision for credit losses includes the provision for loan and lease losses and the provision for unfunded commitments. Refer to “—Analysis of Financial Condition — Allowance for Credit Losses and Nonaccruing Loans and Leases” for more information.

Quarterly Results: The provision for credit losses of $428 million, which includes a $209 million reserve build, compared with $101 million in third quarter 2019. Net charge-offs of $219 million increased $106 million from the third quarter of 2019, primarily due to one credit to a mall real estate investment trust and one commercial credit in metals and mining, and a decrease in retail reflecting the impact of U.S. Government economic stimulus programs and forbearance.

Year-To-Date Results:    The provision for credit losses of $1.5 billion, which includes a $989 million reserve build primarily associated with the impacts from the COVID-19 pandemic and associated lockdowns on our loan portfolio resulting from a sudden rise in unemployment and drop in GDP, compared with $283 million in first nine months 2019. Net charge-offs of $503 million increased $195 million from the first nine months of 2019, driven by a $196 million increase in commercial loan and lease net charge-offs.

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Income Tax Expense

Quarterly Results: Income tax expense decreased $54 million from third quarter 2019. The effective income tax rate decreased to 16.1% from 20.5% in third quarter 2019, driven by the increased benefit of tax advantaged investments on lower pre-tax income.

Year-To-Date Results: Income tax expense decreased $243 million from the first nine months of 2019. The effective income tax rate decreased to 17.3% from 21.6% in the first nine months of 2019, driven by the increased benefit of tax-advantaged investments on lower pre-tax income.

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Business Operating Segments

We have two business operating segments: Consumer Banking and Commercial Banking. Segment results are derived by specifically attributing managed assets, liabilities, capital and related revenues, provision for credit losses, which, at the segment level, is equal to net charge-offs, and other expenses. Non-segment operations are classified as Other, which includes corporate functions, the Treasury function, the securities portfolio, wholesale funding activities, intangible assets not directly allocated to a business operating segment, community development, non-core assets and other unallocated assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense. In addition, Other includes goodwill not directly allocated to a business operating segment and any associated goodwill impairment charges. For impairment testing purposes, we allocate all goodwill to our Consumer Banking and/or Commercial Banking reporting units. There have been no significant changes in our methodologies used to allocate items to our business operating segments as described in “—Results of Operations — Business Operating Segments” in our 2019 Form 10-K.

Quarterly Results: The following table presents certain financial data of our business operating segments. Total business operating segment financial results differ from total consolidated financial results. These differences are reflected in Other non-segment operations. See Note 17 in Item 1 for further information.

	Consumer Banking				Commercial Banking
	Three Months Ended September 30,				Three Months Ended September 30,
(dollars in millions)	2020		2019		2020		2019
Net interest income		$845		$799		$421		$360
Noninterest income	495		336		144		133
Total revenue	1,340		1,135		565		493
Noninterest expense	742		718		210		213
Profit before credit losses	598		417		355		280
Charge-offs	55		83		161		27
Income before income tax expense	543		334		194		253
Income tax expense	136		83		41		57
Net income		$407		$251		$153		$196
Average Balances:
Total assets		$73,605		$66,365		$60,889		$55,614
Total loans and leases(1)(2)	69,719		63,553		57,796		53,814
Deposits	94,212		85,595		41,393		31,491
Interest-earning assets	69,925		63,605		58,177		54,087

⁽¹⁾ Includes LHFS.

⁽²⁾ The majority of PPP loans are reflected in Consumer Banking in accordance with how they are managed.

Consumer Banking

Net interest income increased $46 million, or 6%, from the third quarter of 2019, driven by the benefit of a $6.2 billion increase in average loans led by education, other retail and the impact of the PPP loan program, and a $8.6 billion increase in average deposits, partially offset by lower deposit margins driven by the low rate environment. Noninterest income increased $159 million, or 47%, from the third quarter of 2019, driven by mortgage banking fees (reflecting origination volumes and gain on sale margins), partially offset by lower service charges and fees and card fees due to continuing COVID-19-related impacts on customer transaction volume. Noninterest expense increased $24 million, or 3%, from the third quarter of 2019, reflecting higher salaries and benefits costs tied to higher mortgage origination volumes. Provision for credit losses of $55 million decreased $28 million, or 34%, driven by the impact of COVID-19-related stimulus and forbearance programs.

Commercial Banking

Net interest income of $421 million increased $61 million, or 17%, from $360 million in the third quarter of 2019, primarily due to higher loan volume and favorable interest-bearing deposits cost of funds pricing. Noninterest income of $144 million increased $11 million, or 8%, from $133 million in the third quarter of 2019, driven by capital markets fees and letter of credit and loan fees. Noninterest expense of $210 million decreased $3 million, or 1%, from $213 million in the third quarter of 2019, driven by lower travel costs. Provision for credit losses of $161 million increased $134 million from the third quarter of 2019, driven primarily by one credit in a mall real estate investment trust and one commercial credit in metals and mining.

Citizens Financial Group, Inc. | 21

Year-To-Date Results: The following table presents certain financial data of our business operating segments. Total business operating segment financial results differ from total consolidated financial results. These differences are reflected in Other non-segment operations. See Note 17 in Item 1 for further information.

	Consumer Banking				Commercial Banking
	Nine Months Ended September 30,				Nine Months Ended September 30,
(dollars in millions)	2020		2019		2020		2019
Net interest income		$2,452		$2,386		$1,205		$1,103
Noninterest income	1,280		860		413		432
Total revenue	3,732		3,246		1,618		1,535
Noninterest expense	2,215		2,133		644		639
Profit before credit losses	1,517		1,113		974		896
Charge-offs	232		228		274		73
Income before income tax expense	1,285		885		700		823
Income tax expense	322		219		147		184
Net income		$963		$666		$553		$639
Average Balances:
Total assets		$71,227		$65,624		$61,722		$55,793
Total loans and leases(1)(2)	67,763		62,803		58,784		54,299
Deposits	90,377		84,619		38,905		30,535
Interest-earning assets	67,866		62,856		59,201		54,585

⁽¹⁾ Includes LHFS.

⁽²⁾ The majority of PPP loans are reflected in Consumer Banking in accordance with how they are managed.

Consumer Banking

Net interest income increased $66 million, or 3%, from the first nine months of 2019, driven by the benefit of a $5.0 billion increase in average loans led by growth in education and the impact of the PPP loans program, and a $5.8 billion increase in average deposits, partially offset by lower deposit margins driven by the low rate environment. Noninterest income increased $420 million, or 49%, from the first nine months of 2019, driven by higher mortgage banking fees, partially offset by lower service charges and fees and card fees. Noninterest expense increased $82 million, or 4%, from the first nine months of 2019, reflecting higher salaries and benefits and outside services tied to strong mortgage volume, partially offset by lower other expense. Provision for credit losses of $232 million increased $4 million, or 2%, remaining relatively stable.

Commercial Banking

Net interest income of $1.2 billion increased $102 million, or 9%, from $1.1 billion in the first nine months of 2019, primarily due to higher loan and lower-costing deposit volume. Noninterest income of $413 million decreased $19 million, or 4%, from $432 million in the first nine months of 2019, driven by a decrease in foreign exchange and interest rate products and other income. Noninterest expense of $644 million increased $5 million, or 1%, from $639 million in the first nine months of 2019, driven by higher salaries and employee benefit expenses, partly offset by lower travel. Provision for credit losses of $274 million increased $201 million from the first nine months of 2019, driven by charge-offs in CRE, metals and mining, oil and gas, casual dining and education industry sectors.

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ANALYSIS OF FINANCIAL CONDITION

Securities

Our securities portfolio is managed to maintain prudent levels of liquidity, credit quality and market risk while achieving appropriate returns that align with our overall portfolio management strategy. The following table presents our securities AFS and HTM:

	September 30, 2020				December 31, 2019
(in millions)	Amortized Cost		Fair Value		Amortized Cost		Fair Value
U.S. Treasury and other		$11		$11		$71		$71
State and political subdivisions	4		4		5		5
Mortgage-backed securities, at fair value:
Federal agencies and U.S. government sponsored entities	20,962		21,541		19,803		19,875
Other/non-agency	482		515		638		662
Total mortgage-backed securities, at fair value	21,444		22,056		20,441		20,537
Asset-backed securities, at fair value	813		813		—		—
Total debt securities available for sale, at fair value		$22,272		$22,884		$20,517		$20,613
Mortgage-backed securities, at cost:
Federal agencies and U.S. government sponsored entities		$2,578		$2,709		$3,202		$3,242
Total debt securities held to maturity, at cost		$2,578		$2,709		$3,202		$3,242
Total debt securities available for sale and held to maturity		$24,850		$25,593		$23,719		$23,855
Equity securities, at fair value		$57		$57		$47		$47
Equity securities, at cost	605		605		807		807
Total equity securities		$662		$662		$854		$854

The fair value of the AFS debt securities portfolio of $22.9 billion at September 30, 2020 increased $2.3 billion from $20.6 billion at December 31, 2019 due to an increase of $1.8 billion related to reinvestment timing and an asset-backed securitization transaction related to the sale of certain education loans, which is further described in Note 7. There was also a $516 million increase in value due to lower long-term rates. The decline in the fair value of the HTM debt portfolio of $533 million was primarily attributable to portfolio runoff. For further information, see Note 1.

As of September 30, 2020, the portfolio’s average effective duration was 2.8 years compared with 3.7 years as of December 31, 2019, as lower long-term rates drove an increase in both actual and projected securities prepayment speeds. We manage our securities portfolio duration and convexity risk through asset selection and securities structure, and maintain duration levels within risk appetite in the context of the broader interest rate risk in the banking book framework and limits.

The securities portfolio is primarily comprised of high quality, highly liquid investments reflecting our ongoing commitment to maintaining appropriate contingent liquidity levels and pledging capacity. U.S. government-guaranteed notes and GSE-issued mortgage-backed securities represent 95% of the fair value of the debt securities portfolio holdings. Holdings backed by mortgages dominate our portfolio and facilitate our ability to pledge them to the FHLB for collateral purposes. For further discussion of the liquidity coverage ratios, see “Regulation and Supervision — Liquidity Requirements” in our 2019 Form 10-K. The securities portfolio also includes asset-backed securities, which were acquired in conjunction with the sale of certain education loans. For further information, see Note 2 and Note 7.

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Loans and Leases

The following table presents our loans and leases in portfolio segments and classes:

(in millions)	September 30, 2020		December 31, 2019		Change			Percent
Commercial(1)		$45,185		$41,479		$3,706		9	%
Commercial real estate	14,889		13,522		1,367			10
Leases	2,288		2,537		(249		)	(10	)
Total commercial loans and leases	62,362		57,538		4,824			8
Residential mortgages	19,633		19,083		550			3
Home equity	12,322		13,154		(832		)	(6	)
Automobile	12,035		12,120		(85		)	(1	)
Education	11,631		10,347		1,284			12
Other retail	6,088		6,846		(758		)	(11	)
Total retail loans	61,709		61,550		159			—
Total loans and leases(2)		$124,071		$119,088		$4,983		4	%

⁽¹⁾ Includes PPP loans fully guaranteed by the SBA of $4.7 billion as of September 30, 2020.

⁽²⁾ LHFS, at fair value of $3.6 billion and $1.9 billion at September 30, 2020 and December 31, 2019, respectively, and other LHFS of $127 million and $1.4 billion at September 30, 2020 and December 31, 2019, respectively, are not included above.

Total loans and leases increased $5.0 billion from $119.1 billion as of December 31, 2019, largely driven by $4.7 billion of commercial PPP loans to small business customers. Growth in retail loans, driven by education, was muted in part by the sale in September 2020 of $973 million of education loans, inclusive of accrued interest, capitalized interest and fees, and a decline in home equity. For further information, see Note 7.

As of September 30, 2020, under our COVID-19-related forbearance programs that are guided by the CARES Act as well as banking regulator interagency guidance, we have deferred payments on:

• Approximately $2.4 billion, or 3.8%, of our retail portfolio,

• Approximately $795 million, or 1.4%, of our commercial portfolio, and

• Approximately $464 million, or 8.1%, of our Business Banking portfolio.

As of October 31, 2020, we have deferred payments on:

• Approximately $1.7 billion, or 2.8%, of our retail portfolio,

• Approximately $608 million, or 1.1%, of our commercial portfolio, and

• Approximately $61 million, or 1.1%, of our Business Banking portfolio.

The vast majority of these deferrals are not classified as TDRs.

Allowance for Credit Losses and Nonaccruing Loans and Leases

The ACL is created through charges to the provision for credit losses in order to provide appropriate reserves to absorb future estimated credit losses in accordance with GAAP. For further information on our processes to determine our ACL, see “—Critical Accounting Estimates — Allowance for Credit Losses.”

The ACL of $2.7 billion as of September 30, 2020 included the $451 million increase from the adoption of CECL on January 1, 2020, as well as the $989 million increase due to the impacts of the COVID-19 pandemic and associated lockdowns on the national economy from March to September 2020. This compared with the ACL of $1.3 billion as of December 31, 2019. For further information, see Note 4.

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The following table presents ratios related to our ALLL and ACL:

(dollars in millions)	September 30, 2020			December 31, 2019
Allowance for loan and lease losses		$2,542			$1,252
Allowance for credit losses	2,736			1,296
Allowance for loan and lease losses to loans and leases	2.05		%	1.05		%
Allowance for credit losses to loans and leases	2.21			1.09
Allowance for credit losses to loans and leases, excluding the impact of PPP loans(1)	2.29			1.09
Allowance for loan and lease losses to nonaccruing loans and leases	199.04			177.99
Allowance for credit losses to nonaccruing loans and leases	214.22			184.31

⁽¹⁾ For more information on the computation of non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures” and “—Non-GAAP Financial Measures and Reconciliations.”

The following table presents our nonaccrual loans and leases:

(dollars in millions)	September 30, 2020		December 31, 2019		Change			Percent
Commercial		$435		$240		$195		81	%
Commercial real estate	323		2		321			NM
Leases	2		3		(1		)	(33	)
Total commercial loans and leases	760		245		515			210
Residential mortgages	131		93		38			41
Home equity	265		246		19			8
Automobile	80		67		13			19
Education	16		18		(2		)	(11	)
Other retail	25		34		(9		)	(26	)
Total retail loans	517		458		59			13
Nonaccrual loans and leases		$1,277		$703		$574		82	%

NPLs of $1.3 billion as of September 30, 2020 increased $574 million, or 82%, from December 31, 2019, reflecting a $515 million increase in total commercial and a $59 million increase in retail. The increase in NPLs was driven by downgrades in CRE, including two large mall-based REITs, as well as loans in the casual dining, and oil and gas industry sectors.

The following table presents our net charge-offs:

	Three Months Ended September 30,											Nine Months Ended September 30,
(dollars in millions)	2020			2019			Change			Percent		2020			2019			Change			Percent
Commercial		$80			$17			$63		NM			$189			$46			$143		NM
Commercial real estate	42			10			32			NM		42			30			12			40
Leases	48			5			43			NM		54			13			41			NM
Total commercial loans and leases	170			32			138			NM		285			89			196			220
Residential mortgages	—			1			(1		)	(100	)	1			(2		)	3			NM
Home equity	(2		)	(1		)	(1		)	(100	)	(7		)	(10		)	3			30
Automobile	7			22			(15		)	(68	)	54			59			(5		)	(8	)
Education	5			14			(9		)	(64	)	29			40			(11		)	(28	)
Other retail	39			45			(6		)	(13	)	141			132			9			7
Total retail loans	49			81			(32		)	(40	)	218			219			(1		)	—
Total net charge-offs		$219			$113			$106		94	%		$503			$308			$195		63	%

Third quarter 2020 NCOs of $219 million increased $106 million, or 94%, from $113 million in third quarter 2019, driven by an increase in total commercial of $138 million and partially offset by a $32 million reduction in retail. Third quarter 2020 annualized net charge-offs of 0.70% of average loans and leases were up 32 basis points from third quarter 2019.

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First nine months of 2020 NCOs of $503 million increased $195 million, or 63%, from $308 million in the first nine months of 2019, driven by an increase in commercial of $196 million and retail remaining flat. First nine months of 2020 annualized net charge-offs of 0.54% of average loans and leases were up 19 basis points from first nine months of 2019.

The increase in commercial NCOs in the third quarter of 2020 and first nine months of 2020 as compared to 2019 were driven by charge-offs in CRE, metals and mining, oil and gas, and casual dining. Retail NCOs were down in the third quarter of 2020 due to U.S. Government stimulus programs and forbearance, and were flat in the first nine months of 2020 as compared to the first nine months of 2019.

We continue to assess the impact of the COVID-19 pandemic and associated lockdowns and have instituted a variety of measures to identify and monitor areas of potential risk, including direct outreach to commercial clients and close monitoring of retail credit metrics.

Commercial Loan Asset Quality

Our commercial loan and lease portfolio consists of traditional commercial loans, commercial leases and commercial real estate loans. The portfolio is predominantly focused on customers in our footprint and adjacent states in which we have a physical presence where our local delivery model provides for strong client connectivity. Additionally, we also do business in certain specialized industry sectors on a national basis.

As of September 30, 2020, total commercial NPLs of $760 million increased $515 million from $245 million as of December 31, 2019, representing 1.2% and 0.4% of the total commercial loan and lease portfolio as of September 30, 2020 and December 31, 2019, respectively.

Third quarter 2020 total commercial NCOs of $170 million compared to $32 million in third quarter 2019, representing an 84 basis points increase in the NCO rate. Total commercial loan and lease NCOs of $285 million for the first nine months of 2020 compared to NCOs of $89 million for the first nine months of 2019, representing a 39 basis point increase.

The increases in commercial NPLs and NCOs were driven largely by a deterioration in certain industry sectors, including retail real estate, casual dining, and energy related, resulting from the impacts of COVID-19 and associated lockdowns.

For commercial loans and leases, we utilize regulatory classification ratings to monitor credit quality. Loans with a “pass” rating are those that we believe will be fully repaid in accordance with the contractual loan terms. Commercial loans and leases that are “criticized” are those that have some weakness, or potential weakness, that indicate an increased probability of future loss. “Criticized” loans are grouped into three categories, “special mention,” “substandard” and “doubtful.” Special mention loans have potential weaknesses that, if left uncorrected, may result in deterioration of our credit position at some future date. Substandard loans are inadequately protected loans; these loans have well-defined weaknesses that could hinder normal repayment or collection of the debt. Doubtful loans have the same weaknesses as substandard, with the added characteristics that the possibility of loss is high and collection of the full amount of the loan is improbable.

The recorded investment in commercial loans and leases based on regulatory classification ratings is presented below:

	September 30, 2020
			Criticized
(in millions)	Pass		Special Mention		Substandard		Doubtful		Total
Commercial(1)		$41,151		$2,050		$1,580		$404		$45,185
Commercial real estate	13,351		849		468		221		14,889
Leases	2,210		41		13		24		2,288
Total commercial loans and leases		$56,712		$2,940		$2,061		$649		$62,362

⁽¹⁾ Includes $4.7 billion of PPP loans designated as pass that are fully guaranteed by the SBA as of September 30, 2020.

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	December 31, 2019
			Criticized
(in millions)	Pass		Special Mention		Substandard		Doubtful		Total
Commercial		$38,950		$1,351		$934		$244		$41,479
Commercial real estate	13,169		318		33		2		13,522
Leases	2,383		109		42		3		2,537
Total commercial loans and leases		$54,502		$1,778		$1,009		$249		$57,538

Total commercial criticized loans and leases were $5.7 billion as of September 30, 2020, representing 9.1% of total commercial loans and leases. The increase of $2.6 billion,from December 31, 2019 was largely due to COVID-19-related deterioration in certain industry sectors across commercial and commercial real estate, including accommodation and food services, real estate (REITs and entertainment properties), energy and related, and automotive rental.

Commercial criticized loans totaled $4.0 billion of the total commercial portfolio, and increased $1.5 billion, or 60%, from December 31, 2019, due to the migration to criticized loans for hospitality, automotive rental, casual dining. Commercial accounted for 71% of total criticized loans as of September 30, 2020, compared to 83% as of December 31, 2019.

Commercial real estate criticized loans totaled $1.5 billion of the commercial real estate portfolio and increased from $353 million, or 2.6%, as of December 31, 2019, due to the migration to criticized loans for a few sizable borrowers in the hospitality, multifamily and retail industry sectors. Commercial real estate accounted for 27% of total criticized loans as of September 30, 2020, compared to 12% as of December 31, 2019.

Retail Loan Asset Quality

For retail loans, we utilize credit scores provided by FICO which are generally refreshed on a quarterly basis and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO credit scores are considered the strongest indicator of credit losses over the contractual life of the loan as the scores are based on current and historical national industry-wide consumer level credit performance data, and assist management in predicting the borrower’s future payment performance. The largest portion of the retail portfolio is represented by borrowers located in the New England, Mid-Atlantic and Midwest regions, although we have continued to lend selectively in areas outside the footprint primarily in the auto finance and education lending.

The following table presents an analysis of the aging of retail loans as a percentage of loan class:

	September 30, 2020								June 30, 2020								December 31, 2019
	Days Past Due								Days Past Due								Days Past Due
	Current-29		30-59		60-89		90 or More		Current-29		30-59		60-89		90 or More		Current-29		30-59		60-89		90 or More
Residential mortgages	98.96	%	0.33	%	0.08	%	0.63	%	98.95	%	0.34	%	0.17	%	0.54	%	99.29	%	0.18	%	0.09	%	0.44	%
Home equity	97.44		0.41		0.24		1.91		97.37		0.57		0.33		1.73		97.57		0.69		0.30		1.44
Automobile	98.26		1.22		0.43		0.09		97.97		1.35		0.55		0.13		97.26		1.87		0.67		0.20
Education	99.61		0.24		0.10		0.05		99.59		0.24		0.11		0.06		99.45		0.29		0.14		0.12
Other retail	98.64		0.54		0.36		0.46		98.54		0.49		0.39		0.58		98.29		0.66		0.45		0.60
Total retail loans	98.62	%	0.52	%	0.21	%	0.65	%	98.51	%	0.58	%	0.29	%	0.62	%	98.43	%	0.70	%	0.30	%	0.57	%

For more information on the aging of accruing and nonaccruing retail loans, see Note 4.

The following tables present asset quality metrics for the retail loan portfolio:

	September 30, 2020		December 31, 2019
Average refreshed FICO for total portfolio	769		764
CLTV ratio for secured real estate(1)	60	%	59	%
Nonaccruing retail loans to total retail	0.84		0.74

⁽¹⁾ The real estate secured portfolio CLTV is calculated as the mortgage and second lien loan balance divided by the most recently available value of the property.

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	Three Months Ended September 30,											Nine Months Ended September 30,
(dollars in millions)	2020			2019			Change			Percent		2020			2019			Change			Percent
Net charge-offs		$49			$81			($32	)	(40	%)		$218			$219			($1	)	—	%
Annualized net charge-off rate	0.32		%	0.53		%	(21		) bps			0.48		%	0.49		%	(1		) bps

Troubled Debt Restructurings

In the first quarter of 2020, we adopted the CARES Act and interagency guidance issued by the bank regulatory agencies which provide that COVID-19-related modifications to retail and commercial loans that met certain eligibility criteria are exempt from classification as a TDR. Payment deferrals and forbearance plans entered into as a result of the COVID-19 pandemic were generally not considered TDRs.

As of September 30, 2020, $715 million of retail loans were classified as TDRs, compared with $667 million as of December 31, 2019. As of September 30, 2020, $180 million of retail TDRs were in nonaccrual status with 44% current with payments compared to $143 million in nonaccrual status with 38% current on payments at December 31, 2019. TDRs generally return to accrual status once repayment capacity and appropriate payment history can be established. TDRs are individually evaluated to estimate ACL, and loans, once classified as TDRs, remain classified as TDRs until paid off, sold or refinanced at market terms. For additional information regarding TDRs, see Note 5 in our 2019 Form 10-K.

The following tables present retail TDRs by loan class, including delinquency status for accruing TDRs and TDRs in nonaccrual:

	September 30, 2020
			As a % of Accruing Retail TDRs
(dollars in millions)	Accruing		30-89 Days Past Due		90+ Days Past Due		Nonaccruing		Total
Residential mortgages		$151	2.3	%	1.1	%		$49		$200
Home equity	234		1.1		—		82		316
Automobile	3		0.1		—		38		41
Education	120		0.7		0.3		9		129
Other retail	27		0.3		—		2		29
Total		$535	4.5	%	1.4	%		$180		$715

	December 31, 2019
			As a % of Accruing Retail TDRs
(dollars in millions)	Accruing		30-89 Days Past Due		90+ Days Past Due		Nonaccruing		Total
Residential mortgages		$113	3.8	%	2.1	%		$41		$154
Home equity	240		1.9		—		84		324
Automobile	13		0.2		—		8		21
Education	127		0.9		0.3		7		134
Other retail	31		0.6		—		3		34
Total		$524	7.4	%	2.4	%		$143		$667

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Non-Core Assets    

(in millions)	September 30, 2020		December 31, 2019		Change			Percent
Commercial		$41		$6		$35		583	%
Commercial real estate	10		11		(1		)	(9	)
Leases	405		444		(39		)	(9	)
Total commercial loans and leases	456		461		(5		)	(1	)
Residential mortgages	77		91		(14		)	(15	)
Home equity	299		400		(101		)	(25	)
Education	147		166		(19		)	(11	)
Total retail loans	523		657		(134		)	(20	)
Total non-core loans and leases	979		1,118		(139		)	(12	)
Other assets	105		122		(17		)	(14	)
Total non-core assets		$1,084		$1,240		($156	)	(13	%)

Non-core assets are primarily liquidating loan and lease portfolios inconsistent with our strategic priorities, generally as a result of geographic location, industry, product type or risk level and are included in Other.

Deposits

The following table presents the major components of our deposits:

(in millions)	September 30, 2020		December 31, 2019		Change			Percent
Demand		$41,249		$29,233		$12,016		41	%
Checking with interest	27,141		24,840		2,301			9
Regular savings	17,237		13,779		3,458			25
Money market accounts	46,400		38,725		7,675			20
Term deposits	10,894		18,736		(7,842		)	(42	)
Total deposits		$142,921		$125,313		$17,608		14	%

Total deposits as of September 30, 2020 increased $17.6 billion, or 14%, to $142.9 billion, from $125.3 billion as of December 31, 2019, reflecting the impact of government stimulus as well as corporate clients building liquidity. Citizens Access^®, our digital platform, ended the quarter with $6.2 billion of deposits, up from $5.8 billion as of December 31, 2019.

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Borrowed Funds

Total borrowed funds as of September 30, 2020 decreased $5.0 billion from December 31, 2019, driven by a $22 million and $4.9 billion decrease in short-term and long-term borrowed funds, respectively.

Long-term borrowed funds

The following table presents a summary of our long-term borrowed funds:

(in millions)	September 30, 2020		December 31, 2019
Parent Company:
2.375% fixed-rate senior unsecured debt, due July 2021		$350		$349
4.150% fixed-rate subordinated debt, due September 2022 (1)	181		348
3.750% fixed-rate subordinated debt, due July 2024 (1)	159		250
4.023% fixed-rate subordinated debt, due October 2024 (1)	25		42
4.350% fixed-rate subordinated debt, due August 2025 (1)	193		249
4.300% fixed-rate subordinated debt, due December 2025 (1)	450		750
2.850% fixed-rate senior unsecured notes, due July 2026	497		496
2.500% fixed-rate senior unsecured notes, due February 2030	297		—
3.250% fixed-rate senior unsecured notes, due April 2030	745		—
2.638% fixed-rate subordinated debt, due September 2032 (1)	542		—
CBNA’s Global Note Program:
2.250% senior unsecured notes, due March 2020	—		700
2.678% floating-rate senior unsecured notes, due March 2020 (2)	—		300
2.217% floating-rate senior unsecured notes, due May 2020 (2)	—		250
2.200% senior unsecured notes, due May 2020	—		500
2.250% senior unsecured notes, due October 2020	750		750
2.550% senior unsecured notes, due May 2021	1,005		991
3.250% senior unsecured notes, due February 2022	720		711
0.985% floating-rate senior unsecured notes, due February 2022 (2)	299		299
1.044% floating-rate senior unsecured notes, due May 2022 (2)	250		250
2.650% senior unsecured notes, due May 2022	512		501
3.700% senior unsecured notes, due March 2023	530		515
1.168% floating-rate senior unsecured notes, due March 2023 (2)	249		249
2.250% senior unsecured notes, due April 2025	745		—
3.750% senior unsecured notes, due February 2026	555		521
Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 0.943% weighted average rate, due through 2038	19		5,008
Other	36		18
Total long-term borrowed funds		$9,109		$14,047

⁽¹⁾ The September 30, 2020 balances reflect the results of the September 2020 subordinated debt private exchange offers and related cash tender offers. See “Capital and Regulatory Matters-Regulatory Capital Ratios and Capital Composition” for additional information.

⁽²⁾ Rate disclosed reflects the floating rate as of September 30, 2020 or final floating rate, as applicable.

Long-term borrowed funds as of September 30, 2020 decreased $4.9 billion from December 31, 2019, reflecting a decrease of $5.0 billion in FHLB advances, which was partially offset by hedging adjustments. The reduction in FHLB advances was the result of lower funding needs due to higher deposit inflows.

The Parent Company’s long-term borrowed funds as of September 30, 2020 and December 31, 2019 included principal balances of $3.5 billion and $2.5 billion respectively, and unamortized deferred issuance costs and/or discounts of ($92) million and ($8) million, respectively. CBNA and other subsidiaries’ long-term borrowed funds as of September 30, 2020 and December 31, 2019 included principal balances of $5.6 billion and $11.5 billion, respectively, with unamortized deferred issuance costs and/or discounts of ($13) million and ($13) million, respectively, and hedging basis adjustments of $128 million and $50 million, respectively. See Note 9 for further information about our hedging of certain long-term borrowed funds. For information regarding our liquidity and available borrowing capacity, see “—Liquidity” and Note 8.

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CAPITAL AND REGULATORY MATTERS

As a bank holding company and a financial holding company, we are subject to regulation and supervision by the FRB. Our banking subsidiary, CBNA, is a national banking association whose primary federal regulator is the OCC. Our regulation and supervision continues to evolve as the legal and regulatory frameworks governing our operations continue to change. For more information, see “Regulation and Supervision” in our 2019 Form 10-K.

Tailoring of Prudential Requirements

    In October 2019, the FRB and the other federal banking regulators finalized rules that tailor the application of the enhanced prudential standards to bank holding companies and depository institutions to implement the EGRRCPA amendments to the Dodd-Frank Act (“Tailoring Rules”). Under the Tailoring Rules, Category IV firms, such as us, are subject to biennial supervisory stress testing and are exempt from company-run stress testing and related disclosure requirements. Category IV firms are also no longer required to submit resolution plans. The FRB continues to supervise Category IV firms on an ongoing basis, including evaluation of the capital adequacy and capital planning processes during off-cycle years. We remain subject to the requirement to develop, maintain and submit an annual capital plan for review and approval by our Board of Directors (or one of its committees). On April 6, 2020, we submitted our 2020 Capital Plan to the FRB under the FRB’s 2020 CCAR process.

On March 4, 2020, the FRB finalized a stress capital buffer (“SCB”) requirement that integrates regulatory capital requirements with the results of the FRB’s supervisory stress tests by replacing the CCB of 2.5% with a dynamic SCB requirement. The new SCB requirement is based on the projected losses under the supervisory severely adverse scenario of each firm subject to CCAR plus four quarters of planned common stock dividends, subject to a floor of 2.5%. Under the SCB framework, the FRB will no longer object to capital plans on quantitative grounds and each firm will be required to maintain capital ratios above the sum of its minimum requirements and the SCB requirements to avoid restrictions on capital distributions and discretionary bonus payments. For Category IV firms, like us, the FRB has stated that the SCB will be re-calibrated with each biennial supervisory stress test and updated annually to reflect our planned common stock dividends. On October 1, 2020 our SCB of 3.4% became effective and will apply to our capital actions through September 30, 2021.

On September 30, 2020, the FRB issued a proposed rule to make conforming changes to its capital plan rule, stress capital buffer requirements, and capital planning requirements to be consistent with the Tailoring Rules framework. Under the proposal, Category IV firms, like us, would have the ability to elect to participate in the supervisory stress test and receive an updated SCB requirement in a year in which they are not subject to the supervisory stress test. For purposes of calculating the SCB in 2021, the proposed rule would require us to notify the FRB of our intention to participate in the 2021 supervisory stress test by February 15, 2021.  In addition, the proposal would maintain the requirement for firms like us to submit capital plans annually but would generally remove the capital plan rule requirement to calculate forward-looking projections of capital under supervisory scenarios and also reduce compliance burden related to reporting requirements. 

    On June 29, 2020, we announced key aspects of our 2020 Capital Plan, which includes maintaining quarterly common dividends at the current level of $0.39 per share through the SCB window period ending third quarter 2021. We previously announced our intention to cease stock repurchases through December 31, 2020. We will continue to evaluate our distributions on a quarterly basis going forward.

In light of the heightened uncertainty related to the COVID-19 pandemic, the FRB has also taken certain actions to preserve capital at banks. Among those actions, the FRB imposed certain limitations on firms for third quarter of 2020, including mandatory suspension of share repurchases and capping common stock dividends at existing rates and the average net income over the preceding four quarters. On September 30, 2020, the FRB extended these limitations through the fourth quarter of 2020, and these limitations may be extended by the FRB quarter-by-quarter. Further, the FRB announced that it requires CCAR firms, like us, to conduct an additional round of stress tests and resubmit updated capital plans to reflect changes in the macroeconomic environment due to the COVID-19 pandemic. Consistent with the FRB’s mandate, we resubmitted our capital plan on November 2, 2020.

Regulations relating to capital planning, regulatory reporting, and stress capital buffer requirements applicable to firms like us are presently subject to rulemaking and potential further guidance and interpretation by the applicable federal regulators. We will continue to evaluate the impact of these and any other prudential regulatory changes, including their potential resultant changes in our regulatory and compliance costs and expenses.

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For more information, see “Regulation and Supervision” and “—Capital and Regulatory Matters” in our 2019 Form 10-K.

Capital Framework

Under the current U.S. Basel III capital framework, we and our banking subsidiary must meet the following specific minimum requirements: CET1 capital ratio of 4.5%, tier 1 capital ratio of 6.0%, total capital ratio of 8.0%, and tier 1 leverage ratio of 4.0%. A CCB of 2.5% is imposed on top of the three minimum risk-based capital ratios listed above.

Effective for us on April 1, 2020, the CET1 deduction threshold for MSRs, certain deferred tax assets and significant investments in the capital of unconsolidated institutions is 25%. As of September 30, 2020, we did not meet the threshold for these additional capital deductions. MSRs or deferred tax assets not deducted from CET1 capital are assigned a 250% risk weight and significant investments in the capital of unconsolidated financial institutions not deducted from CET1 capital are assigned an exposure category risk weight.

In reaction to the COVID-19 pandemic, on September 30, 2020 the FRB and the other federal banking regulators adopted a final rule relative to regulatory capital treatment of ACL under CECL. This rule allowed electing banking organizations to delay the estimated impact of CECL on regulatory capital for a two-year period ending January 1, 2022, followed by a three-year transition period ending January 1, 2025 to phase-in the aggregate amount of the capital benefit provided during the initial two-year delay. As of September 30, 2020, $584 million of the capital benefit has been accumulated for application to the three-year transition period.

For additional discussion of the U.S. Basel III capital framework and its related application, see Regulation and Supervision” in our 2019 Form 10-K. The table below presents our actual regulatory capital ratios under the U.S. Basel III Standardized rules:

	September 30, 2020				December 31, 2019				Required Minimum plus Required CCB for Non-Leverage Ratios(1)
(in millions, except ratio data)	Amount		Ratio		Amount		Ratio
CET1 capital		$14,345	9.8	%		$14,304	10.0	%	7.0	%
Tier 1 capital	16,310		11.2		15,874		11.1		8.5
Total capital	19,427		13.3		18,542		13.0		10.5
Tier 1 leverage	16,310		9.5		15,874		10.0		4.0
Risk-weighted assets	146,131				142,915
Quarterly adjusted average assets	171,938				158,782

⁽¹⁾ Required “Minimum Capital ratios” are: CET1 capital of 4.5%; Tier 1 capital of 6.0%; Total capital of 8.0%; and Tier 1 leverage of 4.0%. “Minimum Capital ratios” also include a CCB of 2.5%; N/A to Tier 1 leverage.

At September 30, 2020, our CET1 capital, tier 1 capital and total capital ratios were 9.8%, 11.2% and 13.3%, respectively, as compared with 10.0%, 11.1%, and 13.0%, respectively, as of December 31, 2019. The CET1 capital ratio decreased as $3.2 billion of risk-weighted asset (“RWA”) growth and the impact of the capital actions described in “—Capital Transactions” below were partially offset by net income for the nine months ended September 30, 2020 and 25% of the increase in AACL subsequent to CECL adoption. The tier 1 capital ratio increased as the changes in CET1 capital were more than offset by the issuance of Series F preferred stock described in “—Capital Transactions” below. The total capital ratio increased due to the changes in CET1 and tier 1 capital and the net change in AACL attributable to CECL adoption and the modified transition amount partially offset by the subordinated debt exchange offers described in “—Regulatory Capital Ratios and Capital Composition” below. At September 30, 2020, our CET1 capital, tier 1 capital and total capital ratios were approximately 280 basis points, 270 basis points and 280 basis points, respectively, above their regulatory minimums plus the capital conservation buffer. All ratios remained well above the U.S. Basel III minimums.

Regulatory Capital Ratios and Capital Composition

CET1 capital under U.S. Basel III Standardized rules totaled $14.3 billion at September 30, 2020, an increase of $41 million from $14.3 billion at December 31, 2019, largely driven by net income for the nine months ended September 30, 2020 and 25% of the increase in AACL subsequent to CECL adoption, partially offset by common share repurchases and dividends. Tier 1 capital at September 30, 2020 totaled $16.3 billion, reflecting a $436 million increase from $15.9 billion at December 31, 2019, driven by the changes in CET1 capital and the issuance of Series F preferred stock. Total capital of $19.4 billion at September 30, 2020, increased $885 million from December 31, 2019, driven by the changes in CET1 and Tier 1 capital and the net change in AACL attributable to the adoption of CECL and the modified transition amount, partially offset by a decrease in qualifying subordinated debt.

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RWA totaled $146.1 billion at September 30, 2020, based on U.S. Basel III Standardized rules, up $3.2 billion from December 31, 2019. This increase was driven by higher derivative valuations, increases in education loans, commercial real estate loans, commercial past due loans, MSR RWA, resulting from the finalization of the simplification rules which increased risk weight from 100% to 250%, and an increase in residential mortgages. These RWA increases were partially offset by lower high volatility commercial real estate and home equity loans.

As of September 30, 2020, the tier 1 leverage ratio was 9.5%, decreasing from 10.0% at December 31, 2019 driven by the $13.2 billion increase in quarterly adjusted average assets and higher tier 1 capital.

The following table presents our capital composition under the U.S. Basel III capital framework:

(in millions)	September 30, 2020				December 31, 2019
Total common shareholders' equity	20,504				20,631
Exclusions:
Modified CECL transitional amount	584				—
Net unrealized (gains)/losses recorded in accumulated other comprehensive income (loss), net of tax:
Debt and equity securities	(403		)		(1		)
Derivatives	(12		)		(3		)
Unamortized net periodic benefit costs	405				415
Deductions:
Goodwill	(7,050		)		(7,044		)
Deferred tax liability associated with goodwill	377				374
Other intangible assets	(60		)		(68		)
Total common equity tier 1	14,345				14,304
Qualifying preferred stock	1,965				1,570
Total tier 1 capital	16,310				15,874
Qualifying subordinated debt(1)	1,298				1,372
Allowance for credit losses	2,736				1,296
Exclusions from tier 2 capital:
Modified AACL transitional amount	(698		)		—
Excess allowance for credit losses(2)	(219		)		—
Adjusted allowance for credit losses	1,819				1,296
Total capital		$19,427		18,542		$18,542

⁽¹⁾ As of September 30, 2020 and December 31, 2019, the amount of non-qualifying subordinated debt excluded from regulatory capital was $252 million and $267 million, respectively.

⁽²⁾ Excess allowance represents the amount excluded from tier 2 capital that is in excess of 1.25% of risk weighted assets, excluding market risk.

In September 2020, we completed $621 million in private exchange offers for five series of outstanding subordinated notes. Exchange offer participants received a combination of our newly issued subordinated notes due 2032 and an additional cash payment. We also completed related cash tender offers which result in $11 million of subordinated notes being validly tendered and accepted for purchase by us and subsequently cancelled. The completion of the subordinated debt exchange offers will benefit our tier 2 and total capital going forward by increasing the amount of subordinated debt eligible for inclusion in tier 2 capital and reducing the total amount of related interest payments.

Capital Adequacy Process

Our assessment of capital adequacy begins with our risk appetite and risk management framework. This framework provides for the identification, measurement and management of material risks. There have been no significant changes to our capital adequacy risk appetite and risk management framework as described in “—Capital and Regulatory Matters” in our 2019 Form 10-K.

Capital Transactions

We completed the following capital actions during the nine months ended September 30, 2020:

• Completed $621 million of subordinated debt private exchange offers in September 2020;

• Issued $400 million, or 400,000 shares, of 5.650% fixed-rate reset non-cumulative perpetual Series F Preferred Stock;

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• Declared and paid quarterly common stock dividends of $0.39 per share for first, second, and third quarters of 2020, aggregating to $504 million;

• Declared a semi-annual dividend of $27.50 per share in first quarter 2020, a quarterly dividend of $13.48 per share in second quarter of 2020 and a quarterly dividend of $10.90 in the third quarter 2020 on the 5.500% fixed-to-floating rate non-cumulative perpetual Series A Preferred Stock, aggregating to $13 million;

• Declared a semi-annual dividend of $30.00 per share on the 6.000% fixed-to-floating rate non-cumulative perpetual Series B Preferred Stock, aggregating to $9 million;

• Declared quarterly dividends of $15.94 per share for first, second, and third quarters of 2020 on the 6.375% fixed-to-floating rate non-cumulative perpetual Series C Preferred Stock, aggregating to $14 million;

• Declared quarterly dividends of $15.88 per share for first, second, and third quarters of 2020 on the 6.350% fixed-to-floating rate non-cumulative perpetual Series D Preferred Stock, aggregating to $14 million;

• Declared quarterly dividends of $12.50 per share for first, second, and third quarters of 2020 on the 5.000% fixed-rate non-cumulative perpetual Series E Preferred Stock, aggregating to $17 million;

• Declared quarterly dividends of $19.15 per share for the third quarter of 2020 on the 5.650% fixed-rate non-cumulative perpetual Series F Preferred Stock, aggregating to $8 million; and

• Repurchased $270 million of our outstanding common stock.

Banking Subsidiary’s Capital

The following table presents CBNA’s capital ratios under U.S. Basel III Standardized rules:

	September 30, 2020				December 31, 2019
(dollars in millions, except ratio data)	Amount		Ratio		Amount		Ratio
CET1 capital		$15,890	10.9	%		$15,610	11.0	%
Tier 1 capital	15,890		10.9		15,610		11.0
Total capital	18,831		12.9		17,937		12.6
Tier 1 leverage	15,890		9.3		15,610		9.9
Risk-weighted assets	145,788				142,555
Quarterly adjusted average assets	171,519				158,391

CBNA’s CET1 and tier 1 capital totaled $15.9 billion at September 30, 2020, up $280 million from $15.6 billion at December 31, 2019. The increase was primarily driven by net income for the nine months ended September 30, 2020 and 25% of the increase in AACL subsequent to CECL adoption, partially offset by dividends paid to the Parent Company. Total capital was $18.8 billion at September 30, 2020, an increase of $894 million from $17.9 billion at December 31, 2019, driven by the change in CET1 capital and net change in AACL attributable to the adoption of CECL and the modified transition amount and an increase in qualifying subordinated debt.

CBNA’s RWA totaled $145.8 billion at September 30, 2020, up $3.2 billion from December 31, 2019, driven by higher derivative valuations, increases in education loans, commercial real estate loans, commercial past due loans, MSR RWA given the finalization of the simplification rules which increased the MSR risk weight from 100% to 250% and an increase in residential mortgages. These RWA increases were partially offset by lower high volatility commercial real estate and home equity loans.

As of September 30, 2020, CBNA’s tier 1 leverage ratio decreased to 9.3% from 9.9% at December 31, 2019, driven by the $13.1 billion increase in quarterly adjusted average assets and higher tier 1 capital.

LIQUIDITY

Liquidity is defined as our ability to meet our cash-flow and collateral obligations in a timely manner, at a reasonable cost. An institution must maintain operating liquidity to meet its expected daily and forecasted cash-flow requirements, as well as contingent liquidity to meet unexpected (stress scenario) funding requirements. As noted earlier, reflecting the importance of meeting all unexpected and stress-scenario funding requirements, we identify and manage contingent liquidity (consisting of cash balances at the FRB, unencumbered high-quality and liquid securities, and unused FHLB borrowing capacity). Separately, we also identify and manage asset liquidity as a subset of contingent liquidity (consisting of cash balances at the FRB and unencumbered high-quality securities).

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We consider the effective and prudent management of liquidity fundamental to our health and strength. We manage liquidity at the consolidated enterprise level and at each material legal entity, including at the Parent Company and CBNA level.

Parent Company Liquidity

Our Parent Company’s primary sources of cash are dividends and interest received from CBNA as a result of investing in bank equity and subordinated debt and externally issued preferred stock as well as senior and subordinated debt. Uses of cash include the routine cash flow requirements as a bank holding company, including periodic share repurchases and payments of dividends, interest and expenses; the needs of subsidiaries, including CBNA, for additional equity and, as required, its need for debt financing; and the support for extraordinary funding requirements when necessary. To the extent the Parent Company has relied on wholesale borrowings, uses also include payments of related principal and interest.

During the nine months ended September 30, 2020, the Parent Company completed the following transactions:

• Issued $400 million, or 400,000 shares, of 5.650% fixed-rate reset non-cumulative perpetual Series F Preferred Stock on June 4, 2020;

• Issued $750 million in ten-year 3.250% fixed-rate senior notes on April 30, 2020; and

• Issued $300 million in ten-year 2.500% fixed-rate senior notes on February 6, 2020.

During the three months ended September 30, 2020 and 2019, the Parent Company declared dividends on common stock of $168 million and $162 million, respectively, and declared dividends on preferred stock of $25 million and $17 million, respectively. During the nine months ended September 30, 2020 and 2019, the Parent Company declared dividends on common stock of $504 million and $459 million, respectively, and declared dividends on preferred stock of $75 million and $50 million, respectively.

Our Parent Company’s cash and cash equivalents represent a source of liquidity that can be used to meet various needs and totaled $2.5 billion as of September 30, 2020 compared with $1.4 billion as of December 31, 2019. The Parent Company’s double-leverage ratio (the combined equity investment in Parent Company subsidiaries divided by Parent Company equity) is a measure of reliance on equity cash flows from subsidiaries to fund Parent Company obligations. At September 30, 2020, the Parent Company’s double-leverage ratio was 98.7%.

CBNA Liquidity

In the ordinary course of business, the liquidity of CBNA is managed by matching sources and uses of cash. The primary sources of bank liquidity include deposits from our consumer and commercial customers; payments of principal and interest on loans and debt securities; and wholesale borrowings, as needed, and as described under “—Liquidity Risk Management and Governance.” The primary uses of bank liquidity include withdrawals and maturities of deposits; payment of interest on deposits; (iii) funding of loans and related commitments; and (iv) funding of securities purchases. To the extent that CBNA has relied on wholesale borrowings, uses also include payments of related principal and interest. For further information on CBNA’s outstanding debt, see Note 8.

As CBNA’s primary business involves taking deposits and making loans, a key role of liquidity management is to ensure that customers have timely access to funds from deposits and for loans. Liquidity management also involves maintaining sufficient liquidity to repay wholesale borrowings, pay operating expenses and support extraordinary funding requirements when necessary.

On April 30, 2020, CBNA issued $750 million in five-year 2.250% fixed-rate senior notes.

Liquidity Risk

We define liquidity risk as the risk that an entity will be unable to meet its payment obligations in a timely manner, at a reasonable cost. Liquidity risk can arise due to contingent liquidity risk and/or funding liquidity risk.

Contingent liquidity risk is the risk that market conditions may reduce an entity’s ability to liquidate, pledge and/or finance certain assets and thereby substantially reduce the liquidity value of such assets. Drivers of contingent liquidity risk include general market disruptions as well as specific issues regarding the credit quality and/or valuation of a security or loan, issuer or borrower and/or asset class.

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Funding liquidity risk is the risk that market conditions and/or entity-specific events may reduce an entity’s ability to raise funds from depositors and/or wholesale market counterparties. Drivers of funding liquidity risk may be idiosyncratic or systemic, reflecting impediments to operations and/or damaged market confidence.

Factors Affecting Liquidity

Given the composition of assets and borrowing sources, contingent liquidity risk at CBNA would be materially affected by such events as deterioration of financing markets for high-quality securities (e.g., mortgage-backed securities and other instruments issued by the GNMA, FNMA and the FHLMC), by any inability of the FHLBs to provide collateralized advances and/or by a refusal of the FRB to act as a lender in systemic stress.

Similarly, given the structure of its balance sheet, the funding liquidity risk of CBNA would be materially affected by an adverse idiosyncratic event (e.g., a major loss, causing a perceived or actual deterioration in its financial condition), an adverse systemic event (e.g., default or bankruptcy of a significant capital markets participant), or a combination of both. Consequently, and despite ongoing exposure to a variety of idiosyncratic and systemic events, we view our contingent liquidity risk and our funding liquidity risk to be relatively modest.

An additional variable affecting our access to unsecured wholesale market funds and to large denomination (i.e., uninsured) customer deposits is the credit ratings assigned by such agencies as Moody’s, Standard & Poor’s and Fitch. The following table presents our credit ratings:

	September 30, 2020
	Moody’s	Standard and Poor’s	Fitch
Citizens Financial Group, Inc.:
Long-term issuer	NR	BBB+	BBB+
Short-term issuer	NR	A-2	F1
Subordinated debt	NR	BBB	BBB
Preferred Stock	NR	BB+	BB
Citizens Bank, National Association:
Long-term issuer	Baa1	A-	BBB+
Short-term issuer	NR	A-2	F1
Long-term deposits	A1	NR	A-
Short-term deposits	P-1	NR	F1
NR = Not rated

Changes in our public credit ratings could affect both the cost and availability of our wholesale funding. As a result, and in order to maintain a conservative funding profile, CBNA continues to minimize reliance on unsecured wholesale funding. At September 30, 2020, our wholesale funding consisted primarily of term debt issued by the Parent Company and CBNA.

Existing and evolving regulatory liquidity requirements represent another key driver of systemic liquidity conditions and liquidity management practices. The FRB, the OCC, and the FDIC regularly evaluate our liquidity as part of the overall supervisory process. In addition we are subject to existing and evolving regulatory liquidity requirements, some of which are subject to further rulemaking, guidance and interpretation by the applicable federal regulators. For further discussion, see “Regulation and Supervision — Tailoring of Prudential Requirements” and “—Liquidity Requirements” in our 2019 Form 10-K.

Liquidity Risk Management and Governance

Liquidity risk is measured and managed by the Funding and Liquidity unit within our Treasury unit in accordance with policy guidelines promulgated by our Board and the Asset Liability Committee. In managing liquidity risk, the Funding and Liquidity unit delivers regular and comprehensive reporting, including current levels versus threshold limits for a broad set of liquidity metrics and early warning indicators, explanatory commentary relating to emerging risk trends and, as appropriate, recommended remedial strategies.

Our Funding and Liquidity unit’s primary goal is to deliver and otherwise maintain prudent levels of operating liquidity (to support expected and projected funding requirements), and contingent liquidity (to support unexpected funding requirements resulting from idiosyncratic, systemic, and combination stress events, and regulatory liquidity requirements) in a timely manner from stable and cost-efficient funding sources.

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We seek to accomplish this goal by funding loans with stable deposits; by prudently controlling dependence on wholesale funding, particularly short-term unsecured funding; and by maintaining ample available liquidity, including a contingent liquidity buffer of unencumbered high-quality loans and securities. As of September 30, 2020 total available liquidity was $70.0 billion, comprised of:

• $8.3 billion in cash (defined as cash balance held at the FRB);

• $20.4 billion in unencumbered high-quality liquid securities;

• $13.2 billion in unused FHLB capacity; and

• $28.1 billion in available discount window capacity (defined as available total borrowing capacity from the FRB based on identified non-mortgage commercial and retail loans collateral).

Core deposits continued to be our primary source of funding and our consolidated period end LDR, which excludes LHFS, was 86.8%. The LDR calculation included $4.7 billion of PPP loans and the impact was an increase in the LDR of 325 basis points as of September 30, 2020.

For a summary of our sources and uses of cash by type of activity for the nine months ended September 30, 2020 and 2019, see the Consolidated Statements of Cash Flows.

The Funding and Liquidity unit monitors a variety of liquidity and funding metrics and early warning indicators and metrics, including specific risk thresholds limits. These monitoring tools are broadly classified as follows:

• Current liquidity sources and capacities, including cash at the FRBs, free and liquid securities, available and secured FHLB borrowing capacity, available discount window capacity, and undrawn capacity at the PPP Liquidity Facility;

• Liquidity stress sources, including idiosyncratic, systemic and combined stresses, in addition to evolving regulatory requirements; and

• Current and prospective exposures, including secured and unsecured wholesale funding and spot and cumulative cash-flow gaps across a variety of horizons.

Further, certain of these metrics are monitored individually for CBNA and for our consolidated enterprise on a daily basis, including cash position, unencumbered securities, asset liquidity, and available FHLB borrowing capacity. In order to identify emerging trends and risks and inform funding decisions, specific metrics are also forecasted over a one-year horizon.

OFF-BALANCE SHEET ARRANGEMENTS

The following table presents our outstanding off-balance sheet arrangements. For further information, see Note 12.

(in millions)	September 30, 2020		December 31, 2019		Change			Percent
Commitments to extend credit		$73,173		$72,743		$430		1	%
Letters of credit	2,132		2,190		(58		)	(3	)
Risk participation agreements	103		37		66			178
Loans sold with recourse	48		37		11			30
Marketing rights	29		33		(4		)	(12	)
Total		$75,485		$75,040		$445		1	%

CRITICAL ACCOUNTING ESTIMATES

Our unaudited interim Consolidated Financial Statements, which are included in this Report, are prepared in accordance with GAAP. The preparation of financial statements in conformity with GAAP requires us to establish accounting policies and make estimates that affect amounts reported in our audited Consolidated Financial Statements.

An accounting estimate requires assumptions and judgments about uncertain matters that could have a material effect on our unaudited interim Consolidated Financial Statements. Estimates are made using facts and circumstances known at a point in time. Changes in those facts and circumstances could produce results substantially different from those estimates. Our most significant accounting estimates relate to the determination of the ACL

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and the fair value of MSRs. For additional information regarding the fair value of MSRs, see “—Critical Accounting Estimates” in our 2019 Form 10-K.

Allowance for Credit Losses

We reserve for expected credit losses on our loan and lease portfolio through the ALLL and for expected credit losses in our unfunded lending commitments through other liabilities. Collectively, the ALLL and reserves for expected credit losses in unfunded lending commitments are referred to as the ACL.

Changes in the ACL are reflected in net income through provision for credit losses. Changes in the credit risk profile of our loans and leases result in changes in provision expense with a resulting change, net of charge-offs and recoveries, in the ACL balance.

The ACL is often the most critical of all the accounting estimates for banking institutions like us. The ACL is maintained at a level we believe to be appropriate to absorb expected lifetime credit losses over the contractual life of the loan and lease portfolios and on the unfunded lending commitments. Our determination of the ACL is based on periodic evaluation of the loan and lease portfolios and unfunded lending commitments that are not unconditionally cancelable considering a number of relevant underlying factors, including key assumptions and evaluation of quantitative and qualitative information.

Key assumptions used in our ACL measurement process include the use of a two-year reasonable and supportable economic forecast period followed by a one-year period during which the expected credit losses revert to long-term historical macroeconomic inputs.

The evaluation of quantitative and qualitative information is performed through assessments of groups of assets that share similar risk characteristics and certain individual loans and leases that do not share similar risk characteristics with the collective group. Loans are grouped generally by product type (e.g., commercial, commercial real estate, residential mortgage, etc.), and significant loan portfolios are assessed for credit losses using econometric models. The evaluation process is inherently imprecise and subjective as it requires significant management judgment based on underlying factors that are susceptible to change, sometimes materially and rapidly.

The quantitative evaluation of the adequacy of the ACL utilizes a single economic forecast as its foundation, and is primarily based on econometric models that use known or estimated data as of the balance sheet date and forecasted data over the reasonable and supportable period. Known and estimated data include current PD, LGD and EAD (for commercial loans and leases), timing and amount of expected draws (for unfunded lending commitments), FICO, LTV, term and time on books (for retail loans), mix and level of loan balances, delinquency levels, assigned risk ratings, previous loss experience, current business conditions, amounts and timing of expected future cash flows, and factors particular to a specific commercial credit such as competition, business and management performance. Forward-looking economic assumptions include real gross domestic product, unemployment rate, interest rate curve, and changes in collateral values. This data is aggregated to estimate expected credit losses over the contractual life of the loans and leases, adjusted for expected prepayments. In highly volatile economic environments historical information, such as commercial customer financial statements or consumer credit ratings, may not be as important to estimating future expected losses as forecasted inputs to the models.

The ACL may also be affected materially by a variety of qualitative factors that we consider to reflect our current judgment of various events and risks that are not measured in our statistical procedures including uncertainty related to the economic forecasts used in the modeled credit loss estimates, loan growth, back testing results, credit underwriting policy exceptions, regulatory and audit findings, and peer comparisons. The qualitative allowance is further informed by multiple alternative scenarios to support the period-end ACL balance. We recognize that this approach may not be suitable in certain economic environments and differing analysis may be requested at management’s discretion. Due in part to its subjectivity, the qualitative evaluation may be materially impacted during periods of economic uncertainty and late breaking events could lead to revision of reserves to reflect management’s best estimate of expected credit losses.

The measurement process results in specific or pooled allowances for loans, leases and unfunded lending commitments, and qualitative allowances that are judgmentally determined and applied across the portfolio.

There are certain loan portfolios that may not need an econometric model to enable us to calculate management’s best estimate of the expected credit losses. Less data intensive, non-modeled approaches to estimating losses are considered more efficient and practical for portfolios that have lower levels of outstanding balances (e.g., runoff or closed portfolios, and new products or products that are not significant to our overall credit risk exposure).

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The ACL is established in accordance with our credit reserve policies, as approved by the Audit Committee of the Board of Directors. The Chief Financial Officer and Chief Risk Officer review the adequacy of the ACL each quarter, together with our risk management team. In addition, various regulatory agencies, as an integral part of their examination process, periodically review the ACL.    

The difference in ACL as of September 30, 2020 as compared to December 31, 2019 continues to be driven by the COVID-19 and associated lockdowns and the resulting economic impacts from March to September 2020, as well as our adoption of CECL on January 1, 2020. We added $451 million in ACL upon adoption of CECL, and have since added an additional $989 million over the first nine months of 2020, resulting in an ending ACL balance of $2.7 billion.    

To determine the ACL as of September 30, 2020, we utilized an economic scenario that generally reflects real GDP growth of 4.5% over 2021, returning to fourth quarter 2019 real GDP levels by the first quarter of 2022. The scenario also projects the fourth quarter 2020 unemployment rate to be in the range of 9% to 9.5%, and falling to 7% to 7.5% by the fourth quarter of 2021. While the macroeconomic forecast was slightly improved relative to the second quarter 2020 forecast, we continued to apply management judgment to adjust the modeled reserves in the commercial industry sectors most impacted by the COVID-19 and associated lockdowns, including retail and hospitality, casual dining, retail trade, price-sensitive energy and related, and educational services, as well as in certain retail products.

To provide context regarding sensitivity to more pessimistic scenarios, our ACL balance of $2.7 billion represents 41% of the $6.7 billion of nine-quarter losses projected in the Federal Reserve run 2020 DFAST Supervisory Severely Adverse scenario (the “DFAST scenario”), which forecasted more protracted unemployment and GDP declines compared with our ACL calculation which included the impacts of government stimulus.

Comparatively, our ACL represents 56% of the $4.9 billion of projected losses in the Company run DFAST scenario. Losses under the Company run DFAST scenario are lower than the Federal Reserve run scenario due to methodology and modeling differences. As an example, the Federal Reserve’s models did not recognize contractual loss sharing arrangements in the merchant loan portfolio. In addition, both DFAST scenarios include incremental losses associated with an assumption that balance sheet levels remain flat due to loan originations post-September 30, 2020. In contrast, our September 30, 2020 ACL balance considers only existing loans and lines of credit as of the reporting date.

While the recovery path is clearer than it was at the end of the second quarter 2020, significant future uncertainty still exists, including size and timing of further monetary and fiscal stimulus, and timing and effectiveness of a vaccine. It remains difficult to estimate how changes in economic forecasts might affect our ACL because such forecasts consider a wide variety of variables and inputs, and changes in the variables and inputs may not occur at the same time or in the same direction, and such changes may have differing impacts by product types. Further, the variables and inputs may be idiosyncratically affected by existing or future monetary and fiscal stimulus programs and forbearance and other customer accommodation efforts. Nevertheless, changes in one or multiple of the key variables may have a material impact to our estimation of expected credit losses.

We continue to monitor the impact of the COVID-19 pandemic and related policy measures on the economy and, if the depth of the recession or pace and vigor of the expected recovery is worse than expected, further building of our ACL could be required.

For additional information regarding the ALLL and reserve for unfunded lending commitments, see Note 1 and Note 4.

Goodwill

Goodwill is initially recorded as the excess of the purchase price over the fair value of net assets acquired in a business combination and is assigned to our reporting units at the acquisition date. Our reporting units align to our operating segments identified in Note 17. We have identified and assigned goodwill totaling $7.1 billion at September 30, 2020, to our reporting units as follows: $2.3 billion to Consumer Banking and $4.8 billion to Commercial Banking.

Goodwill is not amortized but is subject to annual impairment tests. We review goodwill for impairment annually as of October 31 and in interim periods when events or changes indicate the carrying value of one or more reporting units may not be recoverable. Impairment indicators are evaluated considering a number of external factors including local economic conditions, competition for loans and deposits, the monetary policy of the FRB and market interest rates, COVID-19 pandemic-related government stimulus efforts, and the banking regulatory environment, as well as internal factors including our credit performance, interest rate margin and operating costs,

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and then impacts of those factors on the performance of Citizens’ stock. We have the option of performing a qualitative assessment of goodwill to determine whether it is more likely than not that the fair value of each reporting unit is less than the carrying value. Additionally, we evaluate goodwill impairment on an interim basis if events or changes in circumstances between annual tests indicate additional testing may be warranted to determine if goodwill might be impaired. If it is more likely than not that the fair value exceeds the carrying value, no further testing is necessary, otherwise a quantitative assessment of goodwill is required.

The quantitative assessment, used to identify potential impairment, involves comparing each reporting unit’s fair value to its carrying value, including goodwill. If the fair value of a reporting unit exceeds its carrying value inclusive of goodwill, the applicable goodwill is not considered impaired. If the carrying value of the reporting unit inclusive of goodwill exceeds its fair value, an impairment charge against net income is recorded equal to the excess amount. Under the quantitative impairment assessment, the fair values of our reporting units are determined using a combination of income and market-based approaches. We rely on the income approach (discounted cash flow method, or “DCF”) as our primary method to determine a range of values for each reporting unit, with the market and transaction approaches used to inform management of the best estimate of value within that range.

Significant management judgment is necessary in the determination of the fair value of a reporting unit as the income approach requires an estimation of future cash flows, considering the after-tax results of operations, the extent and timing of credit losses, and appropriate discount and capital retention rates. The determination of fair value is a highly subjective process, and actual future cash flows may differ from forecasted results.

Cash flow projections rely upon multi-year financial forecasts developed for each reporting unit that consider key business drivers such as new business initiatives, customer retention standards, market share changes, anticipated loan and deposit growth, fees and expenses, forward interest rates, historical performance, credit performance, and industry and economic trends, among other considerations. The long-term growth rate used in determining the terminal value of each reporting unit is estimated based on management’s assessment of the minimum expected terminal growth rate of each reporting unit, as well as broader economic considerations such as GDP, unemployment and inflation.

Our discount rate was based on the estimated cost of equity under the Capital Asset Pricing Model, which considers the risk-free interest rate, market risk premium, and beta specific to a particular reporting unit. The discount rates are also calibrated on the assessment of the risks related to the projected cash flows of each reporting unit.

Under the market approach, valuation of our reporting units considers a combination of earnings and equity multiples from companies with characteristics similar to the reporting unit. Since the fair values determined under the market approach are representative of non-controlling interests, the valuations incorporate a control premium.

In the first quarter of 2020, U.S. economic conditions deteriorated significantly with the spread of the COVID-19 pandemic and associated lockdowns. In response to the crises and the ongoing impacts to the banking industry and markets in which we operate, we performed a quantitative goodwill impairment assessment in the third quarter 2020. When calculating the fair value of our reporting units under the income approach, short and medium-term forecasts incorporated current economic conditions and ongoing impacts of the COVID-19 pandemic, including a federal funds target near zero and near-term elevated ACL, offset by significant monetary and fiscal stimulus. Long-term cash flow projections reflected normalized rate and credit environments, as well as a long-term rate of return for each reporting unit. At the conclusion of the quantitative assessment it was determined that the estimated fair value of the Commercial Banking reporting unit did not substantially exceed its carrying value, and that of the Consumer Banking reporting unit did substantially exceed its carrying value.

The interim quantitative assessment of goodwill impairment included evaluation of various factors that continue to rapidly evolve and for which significant uncertainty remains, including future growth rates and operating margins, the impact of the COVID-19 pandemic to the economy and ongoing government intervention to mitigate that impact. The result of our quantitative goodwill impairment assessment for our Commercial Banking reporting unit is sensitive to certain key factors and, therefore, further weakening in the national economic environment, including worsening of real gross domestic product, unemployment rate, interest rate curve or collateral values, or a more protracted economic recovery than is currently forecasted may impact our discount rate and/or adversely impact our estimation of expected future cash flows for the reporting units, driven by adverse impacts to the amount and/or timing of credit losses, and thereby cause the fair value of the Commercial Banking reporting unit to fall

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below its carrying value, resulting in impairment. Any impairment charge would not affect our regulatory capital ratios, tangible common equity ratio or liquidity position.

When performing the quantitative goodwill impairment assessment in the third quarter of 2020, we corroborated the fair value of our reporting units determined by the DCF method by adding the aggregated sum of these fair value measurements to the fair value of our Other non-segment operations and compared this total to our observed market capitalization. Since none of our reporting units are publicly traded, individual reporting unit fair value determinations cannot be directly correlated to our common stock price. The sum of the fair values of the reporting units exceeded by a larger amount than observed in recent years the overall market capitalization of Citizens as of September 30, 2020.

RISK GOVERNANCE

We are committed to maintaining a strong, integrated, and proactive approach to the management of all risks to which we are exposed in pursuit of our business objectives. A key aspect of our Board’s responsibility as the main decision making body is setting our risk appetite to ensure that the levels of risk that we are willing to accept in the attainment of our strategic business and financial objectives are clearly understood.

To enable our Board to carry out its objectives, it has delegated authority for risk management activities, as well as governance and oversight of those activities, to a number of Board and executive management level risk committees. The Executive Risk Committee (“ERC”), chaired by the Chief Risk Officer, is responsible for oversight of risk across the enterprise and actively considers our inherent material risks, analyzes our overall risk profile and seeks confirmation that the risks are being appropriately identified, assessed and mitigated. Reporting to the ERC are the following additional committees covering specific areas of risk: Compliance and Operational Risk Committee, Model Risk Committee, Credit Policy Committee, Asset Liability Committee, Business Initiatives Review Committee, and the Conduct and Ethics Committee.

There have been no significant changes in our risk governance practices, risk framework, risk appetite, or credit risk as described in “—Risk Governance” in our 2019 Form 10-K.

MARKET RISK

Market risk refers to potential losses arising from changes in interest rates, foreign exchange rates, equity prices, commodity prices and/or other relevant market rates or prices. Modest market risk arises from trading activities that serve customer needs, including hedging of interest rate and foreign exchange risk. As described below, more material market risk arises from our non-trading banking activities, such as loan origination and deposit-gathering. We have established enterprise-wide policies and methodologies to identify, measure, monitor and report market risk. We actively manage market risk for both non-trading and trading activities.

Non-Trading Risk

We are exposed to market risk as a result of non-trading banking activities. This market risk is substantially composed of interest rate risk, as we have no commodity risk and de minimis direct currency and equity risk. We also have market risk related to capital markets loan originations, as well as the valuation of our MSRs. There have been no significant changes in our sources of interest rate risk, interest rate risk practices, risk framework, metrics or assumptions as described in “—Market Risk — Non-Trading Risk” in our 2019 Form 10-K.

The table below reports net interest income exposures against a variety of interest rate scenarios. Our policies involve measuring exposures as a percentage change in net interest income over the next year due to either instantaneous or gradual parallel changes in rates relative to the market implied forward yield curve. As the following table illustrates, our balance sheet is asset sensitive; net interest income would benefit from an increase in interest rates, while exposure to a decline in interest rates is within net interest income sensitivity limits. This analysis would typically include a negative 100 basis point shock and gradual decreases; however, the table has been changed to a negative 25 basis points due to the current low interest rate environment.

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The table below presents the sensitivity of net interest income to various parallel yield curve shifts from the market implied forward yield curve:

	Estimated % Change in Net Interest Income over 12 Months
Basis points	September 30, 2020		December 31, 2019
Instantaneous Change in Interest Rates
+200	17.3	%	6.9	%
+100	9.8		3.6
-25	(1.8	)	(1.3	)
Gradual Change in Interest Rates
+200	8.4		3.2
+100	4.5		1.5
-25	(1.1	)	(0.5	)

Asset sensitivity against a 200 basis point gradual increase in rates was 8.4% at September 30, 2020, compared with 3.2% at December 31, 2019. Current levels of asset sensitivity are elevated relative to our core sensitivity profile due to meaningful increases in cash and deposit balances as a result of monetary and fiscal stimulus programs. Core sensitivity is a recognition of the current level of historically low interest rates and is consistent with our positioning in prior periods of policy rates between zero and 25 basis points. The risk position can be affected by changes in interest rates which impact the repricing sensitivity or beta of the deposit base as well as the cash flows on assets that allow for early payoff without a penalty. The risk position is managed within our risk limits, and long term view of interest rates through occasional adjustments to securities investments, interest rate swaps and mix of funding.

We use a valuation measure of exposure to structural interest rate risk, Economic Value of Equity (“EVE”), as a supplement to net interest income simulations. EVE complements net interest income simulation analysis as it estimates risk exposure over a long-term horizon. EVE measures the extent to which the economic value of assets, liabilities and off-balance sheet instruments may change in response to fluctuations in interest rates. This analysis is highly dependent upon assumptions applied to assets and liabilities with non-contractual maturities. The change in value is expressed as a percentage of regulatory capital.

We use interest rate swap contracts to manage the interest rate exposure to variability in the interest cash flows on our floating-rate assets and floating-rate wholesale funding, and to hedge market risk on fixed-rate capital markets debt issuances and AFS securities.

Using the interest rate curve at September 30, 2020, the estimated net contribution to net interest income related to the interest rate swap contracts we use to manage the interest rate exposure to the variability in the interest cash flows on our floating-rate commercial loans and floating-rate wholesale funding, as well as the variability in the fair value of AFS securities is approximately $132 million for the full-year 2020 and $56 million for the full-year 2021, representing a decline of $76 million year-over-year. These amounts could differ from amounts actually recognized due to changes in interest rates, hedge de-designations, and the addition of other hedges subsequent to September 30, 2020.

The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income relating to derivative instruments designated as cash flow hedges:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019
Amount of pre-tax net (losses) gains recognized in OCI		$—			($5	)		$118			$138
Amount of pre-tax net gains (losses) reclassified from OCI into interest income	68			(22		)	128			(62		)
Amount of pre-tax net (losses) gains reclassified from OCI into interest expense	(11		)	8			(22		)	9

Capital Markets

A key component of our capital markets activities is the underwriting and distribution of corporate credit facilities to partially finance mergers and acquisitions transactions for our clients. We have a rigorous risk management process around these activities, including a limit structure capping our underwriting risk, our potential

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loss, and sub limits for specific asset classes. Further, the ability to approve underwriting exposure is delegated only to senior level individuals in the credit risk management and capital markets organizations with each transaction adjudicated in the Loan Underwriting Approval Committee.

Mortgage Servicing Rights    

We have market risk associated with the value of residential MSRs, which are impacted by various types of inherent risks, including duration, basis, convexity, volatility and yield curve. Effective January 1, 2020, we elected to account for all MSRs under the fair value method.

As part of our overall risk management strategy relative to the fair market value of the MSRs, we enter into various free-standing derivatives, such as interest rate swaps, interest rate swaptions, interest rate futures, and forward contracts to purchase mortgage-backed securities to economically hedge the changes in fair value. As of September 30, 2020 and December 31, 2019, the fair value of MSRs was $606 million and $642 million, respectively, and the total notional amount of related derivative contracts was $12.4 billion and $8.6 billion, respectively. Gains and losses on MSRs and the related derivatives used for hedging are included in mortgage banking fees on the Consolidated Statements of Operations.

As with our traded market risk-based activities, earnings at-risk excludes the impact of MSRs. MSRs are captured under our single price risk management framework that is used for calculating a management VaR that is consistent with the definition used by banking regulators, as defined below.

Trading Risk

We are exposed to market risk primarily through client facilitation activities including derivatives and foreign exchange products as well as underwriting and market making activities. Exposure is created as a result of changes in interest rates and related basis spreads and volatility, foreign exchange rates, and credit spreads on a select range of interest rates, foreign exchange, commodities, corporate bonds and secondary loan instruments. These trading activities are conducted through CBNA and CCMI. There have been no significant changes in our market risk governance, market risk measurement, or market risk practices including VaR, stressed VaR, sensitivity analysis, stress testing, or VaR model review and validation as described in “—Market Risk — Trading Risk” in our 2019 Form 10-K.

Market Risk Regulatory Capital

The U.S. banking regulators’ “Market Risk Rule” covers the calculation of market risk capital. For the purposes of the Market Risk Rule, all of our client facing trades and associated hedges maintain a net low risk, and do qualify, as “covered positions.” For the three months ended September 30, 2020 and 2019, we were subject to the reporting threshold under the Market Risk Rule, which resulted in the inclusion of $834 million and $662 million of calculated risk-weighted assets, respectively. The internal management VaR measure is calculated based on the same population of trades that is utilized for regulatory VaR.

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The following table presents the results of our modeled and non-modeled measures for regulatory capital calculations:

(in millions)	For the Three Months Ended September 30, 2020								For the Three Months Ended September 30, 2019
Market Risk Category	Period End		Average		High		Low		Period End		Average		High		Low
Interest Rate		$1		$1		$4		$1		$1		$1		$1		$—
Foreign Exchange Currency Rate	—		—		4		—		—		—		—		—
Credit Spread	11		10		12		7		4		4		5		3
Commodity	—		—		—		—		—		—		—		—
General VaR	11		8		15		6		4		4		5		3
Specific Risk VaR	—		—		—		—		—		—		—		—
Total VaR		$11		$8		$15		$6		$4		$4		$5		$3
Stressed General VaR		$13		$10		$20		$7		$11		$9		$12		$6
Stressed Specific Risk VaR	—		—		—		—		—		—		—		—
Total Stressed VaR		$13		$10		$20		$7		$11		$9		$12		$6
Market Risk Regulatory Capital		$55								$39
Specific Risk Not Modeled Add-on	12								14
de Minimis Exposure Add-on	—								—
Total Market Risk Regulatory Capital		$67								$53
Market Risk-Weighted Assets		$834								$662
Market Risk-Weighted Assets (included in our FR Y-9C regulatory filing)		$834								$662

VaR Backtesting

Backtesting is one form of validation of the VaR model and is run daily. The Market Risk Rule requires a comparison of our internal VaR measure to the actual net trading revenue (excluding fees, commissions, reserves, intra-day trading and net interest income) for each day over the preceding year (the most recent 250 business days). Any observed loss in excess of the VaR number is taken as an exception. The level of exceptions determines the multiplication factor used to derive the VaR and SVaR-based capital requirement for regulatory reporting purposes, when applicable. We perform sub-portfolio backtesting as required under the Market Risk Rule, using models approved by our banking regulators, for interest rate, credit spread, and foreign exchange positions.

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The magnitude of the financial markets sudden dislocation caused by the COVID-19 pandemic resulted in several backtesting exceptions during first quarter 2020. The following graph shows our daily net trading revenue and total internal, modeled VaR for the twelve months ended September 30, 2020.

Daily VaR Backtesting

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NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS

For more information on the computation of our non-GAAP financial measures, see “—Introduction — Non-GAAP Financial Measures,” included in this Report. The following tables present computations of non-GAAP financial measures representing our Underlying results used throughout the MD&A:

		As of and for the Three Months Ended September 30,						As of and for the Nine Months Ended September 30,
(in millions, except share, per share and ratio data)	Ref.	2020			2019			2020			2019
Total revenue, Underlying:
Total revenue (GAAP)	A		$1,791			$1,638			$5,198			$4,854
Less: Notable items		—			—			—			—
Total revenue, Underlying (non-GAAP)	B		$1,791			$1,638			$5,198			$4,854
Noninterest expense, Underlying:
Noninterest expense (GAAP)	C		$988			$973			$2,979			$2,861
Less: Notable items		31			19			83			31
Noninterest expense, Underlying (non-GAAP)	D		$957			$954			$2,896			$2,830
Pre-provision profit:
Total revenue (GAAP)	A		$1,791			$1,638			$5,198			$4,854
Less: Noninterest expense (GAAP)	C	988			973			2,979			2,861
Pre-provision profit (GAAP)			$803			$665			$2,219			$1,993
Pre-provision profit, Underlying
Total revenue, Underlying (non-GAAP)	B		$1,791			$1,638			$5,198			$4,854
Less: Noninterest expense, Underlying (non-GAAP)	D	957			954			2,896			2,830
Pre-provision profit, Underlying (non-GAAP)			$834			$684			$2,302			$2,024
Income before income tax expense, Underlying:
Income before income tax expense (GAAP)	E		$375			$564			$727			$1,710
Less: Expense before income tax benefit related to notable items		(31		)	(19		)	(83		)	(31		)
Income before income tax expense, Underlying (non-GAAP)	F		$406			$583			$810			$1,741
Income tax expense and effective income tax rate, Underlying:
Income tax expense (GAAP)	G		$61			$115			$126			$369
Less: Income tax benefit related to notable items		(7		)	(15		)	(24		)	(18		)
Income tax expense, Underlying (non-GAAP)	H		$68			$130			$150			$387
Effective income tax rate (GAAP)	G/E	16.10		%	20.46		%	17.27		%	21.58		%
Effective income tax rate, Underlying (non-GAAP)	H/F	16.79			22.29			18.57			22.20
Net income, Underlying:
Net income (GAAP)	I		$314			$449			$601			$1,341
Add: Notable items, net of income tax benefit		24			4			59			13
Net income, Underlying (non-GAAP)	J		$338			$453			$660			$1,354
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)	K	289			432				$526			$1,291
Add: Notable items, net of income tax benefit		24			4			59			13
Net income available to common stockholders, Underlying (non-GAAP)	L		$313			$436			$585			$1,304
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)	M		$20,534			$20,533			$20,401			$20,300
Return on average common equity	K/M	5.60		%	8.35		%	3.45		%	8.50		%
Return on average common equity, Underlying (non-GAAP)	L/M	6.05			8.45			3.83			8.59

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		As of and for the Three Months Ended September 30,						As of and for the Nine Months Ended September 30,
(in millions, except share, per share and ratio data)	Ref.	2020			2019			2020			2019
Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)	M		$20,534			$20,533			$20,401			$20,300
Less: Average goodwill (GAAP)		7,050			7,044			7,049			7,034
Less: Average other intangibles (GAAP)		62			73			65			71
Add: Average deferred tax liabilities related to goodwill (GAAP)		375			372			375			371
Average tangible common equity	N		$13,797			$13,788			$13,662			$13,566
Return on average tangible common equity	K/N	8.33		%	12.44		%	5.15		%	12.72		%
Return on average tangible common equity, Underlying (non-GAAP)	L/N	9.00			12.58			5.71			12.86
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)	O		$177,675			$162,110			$174,892			$161,344
Return on average total assets	I/O	0.70		%	1.10		%	0.46		%	1.11		%
Return on average total assets, Underlying (non-GAAP)	J/O	0.76			1.11			0.50			1.12
Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)	O		$177,675			$162,110			$174,892			$161,344
Less: Average goodwill (GAAP)		7,050			7,044			7,049			7,034
Less: Average other intangibles (GAAP)		62			73			65			71
Add: Average deferred tax liabilities related to goodwill (GAAP)		375			372			375			371
Average tangible assets	P		$170,938			$155,365			$168,153			$154,610
Return on average total tangible assets	I/P	0.73		%	1.15		%	0.48		%	1.16		%
Return on average total tangible assets, Underlying (non-GAAP)	J/P	0.79			1.16			0.52			1.17
Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio	C/A	55.18		%	59.40		%	57.31		%	58.94		%
Efficiency ratio, Underlying (non-GAAP)	D/B	53.44			58.22			55.72			58.30
Operating leverage and operating leverage, Underlying:
Increase in total revenue		9.29		%	4.72		%	7.07		%	7.03		%
Increase in noninterest expense		1.52			6.88			4.12			7.21
Operating leverage		7.77		%	(2.16		)%	2.95		%	(0.18		)%
Increase in total revenue, Underlying (non-GAAP)		9.29		%	4.70		%	7.07		%	7.03		%
Increase in noninterest expense, Underlying (non-GAAP)		0.32			5.78			2.32			6.41
Operating leverage, Underlying (non-GAAP)		8.97		%	(1.08		)%	4.75		%	0.62		%
Tangible book value per common share:
Common shares - at period end (GAAP)	Q	427,073,084			443,913,525			427,073,084			443,913,525
Common stockholders' equity (GAAP)			$20,504			$20,718			$20,504			$20,718
Less: Goodwill (GAAP)		7,050			7,044			7,050			7,044
Less: Other intangible assets (GAAP)		60			71			60			71
Add: Deferred tax liabilities related to goodwill (GAAP)		377			373			377			373
Tangible common equity	R		$13,771			$13,976			$13,771			$13,976
Tangible book value per common share	R/Q		$32.24			$31.48			$32.24			$31.48
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)	S	426,846,096			445,703,987			427,058,412			454,802,186
Average common shares outstanding - diluted (GAAP)	T	427,992,349			447,134,595			428,142,358			456,218,755
Net income per average common share - basic (GAAP)	K/S		$0.68			$0.97			$1.23			$2.84
Net income per average common share - diluted (GAAP)	K/T	0.68			0.97			1.23			2.83
Net income per average common share - basic, Underlying (non-GAAP)	L/S	0.73			0.98			1.37			2.87
Net income per average common share - diluted, Underlying (non-GAAP)	L/T	0.73			0.98			1.37			2.86
Dividend payout ratio and dividend payout ratio, Underlying:
Cash dividends declared and paid per common share	U		$0.39			$0.36			$1.17			$1.00
Dividend payout ratio	U/(K/S)	58		%	37		%	95		%	35		%
Dividend payout ratio, Underlying (non-GAAP)	U/(L/S)	53			37			85			35

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The following table presents computations of non-GAAP financial measures representing certain metrics excluding the impact of PPP loans used throughout the MD&A:

(in millions, except share, per share and ratio data)	Ref.	September 30, 2020			December 31, 2019
Allowance for credit losses to total loans and leases, excluding the impact of PPP loans:
Total loans and leases (GAAP)	A		$124,071			$119,088
Less: PPP loans		4,653			—
Total loans and leases, excluding the impact of PPP loans (non-GAAP)	B		$119,418			$119,088
Allowance for credit losses (GAAP)	C		$2,736			$1,296
Allowance for credit losses to total loans and leases (GAAP)	C/A	2.21		%	1.09		%
Allowance for credit losses to total loans and leases, excluding the impact of PPP loans (non-GAAP)	C/B	2.29		%	1.09		%

Citizens Financial Group, Inc. | 48

ITEM 1. FINANCIAL STATEMENTS

	Page
Consolidated Balance Sheets as of September 30, 2020 (unaudited) and December 31, 2019 (unaudited)	50
Consolidated Statements of Operations (unaudited) for the Three and Nine Months Ended September 30, 2020 and 2019	51
Consolidated Statements of Comprehensive Income (unaudited) for the Three and Nine Months Ended September 30, 2020 and 2019	52
Consolidated Statements of Changes in Stockholders’ Equity (unaudited) for the Three and Nine Months Ended September 30, 2020 and 2019	53
Consolidated Statements of Cash Flows (unaudited) for the Nine Months Ended September 30, 2020 and 2019	55
Notes to Consolidated Financial Statements (unaudited)	56
Note 1 - Basis of Presentation	56
Note 2 - Securities	58
Note 3 - Loans and Leases	61
Note 4 - Allowance for Credit Losses, Nonaccruing Loans and Leases, and Concentrations of Credit Risk	63
Note 5 - Mortgage Banking and Other	72
Note 6 - Goodwill	74
Note 7 - Variable Interest Entities	75
Note 8 - Borrowed Funds	77
Note 9 - Derivatives	79
Note 10 - Accumulated Other Comprehensive Income (Loss)	82
Note 11 - Stockholders’ Equity	83
Note 12 - Commitments and Contingencies	84
Note 13 - Fair Value Measurements	86
Note 14 - Noninterest Income	91
Note 15 - Other Operating Expense	91
Note 16 - Earnings Per Share	92
Note 17 - Business Operating Segments	92

Citizens Financial Group, Inc. | 49

CONSOLIDATED BALANCE SHEETS (UNAUDITED)

(in millions, except share data)	September 30, 2020			December 31, 2019
ASSETS:
Cash and due from banks		$904			$1,175
Interest-bearing cash and due from banks	8,312			2,211
Interest-bearing deposits in banks	328			297
Debt securities available for sale, at fair value (including $577 and $359 pledged to creditors, respectively)(1)	22,884			20,613
Debt securities held to maturity (fair value of $2,709 and $3,242 respectively, and including $159 and $249 pledged to creditors, respectively)(1)	2,578			3,202
Equity investment securities, at fair value	57			47
Equity investment securities, at cost	605			807
Loans held for sale, at fair value	3,587			1,946
Other loans held for sale	127			1,384
Loans and leases	124,071			119,088
Less: Allowance for loan and lease losses	(2,542		)	(1,252		)
Net loans and leases	121,529			117,836
Derivative assets	2,030			807
Premises and equipment, net	747			761
Bank-owned life insurance	1,751			1,725
Goodwill	7,050			7,044
Other assets	6,739			5,878
TOTAL ASSETS		$179,228			$165,733
LIABILITIES AND STOCKHOLDERS’ EQUITY:
LIABILITIES:
Deposits:
Noninterest-bearing		$41,249			$29,233
Interest-bearing	101,672			96,080
Total deposits	142,921			125,313
Short-term borrowed funds	252			274
Derivative liabilities	100			120
Deferred taxes, net	638			866
Long-term borrowed funds	9,109			14,047
Other liabilities	3,739			2,912
TOTAL LIABILITIES	156,759			143,532
Contingencies (refer to Note 12)
STOCKHOLDERS’ EQUITY:
Preferred stock:
$25.00 par value,100,000,000 shares authorized; 2,000,000 and 1,600,000 shares issued and outstanding at September 30, 2020 and December 31, 2019, respectively	1,965			1,570
Common stock:
$0.01 par value, 1,000,000,000 shares authorized; 569,739,386 shares issued and 427,073,084 shares outstanding at September 30, 2020 and 568,238,730 shares issued and 433,121,083 shares outstanding at December 31, 2019	6			6
Additional paid-in capital	18,922			18,891
Retained earnings	6,189			6,498
Treasury stock, at cost, 142,666,302 and 135,117,647 shares at September 30, 2020 and December 31, 2019, respectively	(4,623		)	(4,353		)
Accumulated other comprehensive income (loss)	10			(411		)
TOTAL STOCKHOLDERS’ EQUITY		$22,469			$22,201
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$179,228			$165,733

⁽¹⁾ Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

The accompanying Notes to Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 50

CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED)

	Three Months Ended September 30,					Nine Months Ended September 30,
(in millions, except share and per share data)	2020		2019			2020		2019
INTEREST INCOME:
Interest and fees on loans and leases		$1,120		$1,356			$3,614		$4,129
Interest and fees on loans held for sale, at fair value	21		19			56		45
Interest and fees on other loans held for sale	16		2			32		8
Investment securities	121		153			398		483
Interest-bearing deposits in banks	2		8			8		23
Total interest income	1,280		1,538			4,108		4,688
INTEREST EXPENSE:
Deposits	89		297			440		892
Short-term borrowed funds	—		2			1		8
Long-term borrowed funds	54		94			210		317
Total interest expense	143		393			651		1,217
Net interest income	1,137		1,145			3,457		3,471
Provision for credit losses	428		101			1,492		283
Net interest income after provision for credit losses	709		1,044			1,965		3,188
NONINTEREST INCOME:
Service charges and fees	97		128			299		377
Mortgage banking fees	287		117			722		222
Card fees	57		67			161		190
Capital markets fees	58		39			162		150
Trust and investment services fees	53		50			151		150
Foreign exchange and interest rate products	27		35			85		106
Letter of credit and loan fees	37		34			102		100
Securities gains, net	1		3			4		15
Net impairment losses recognized in earnings on debt securities	—		(1		)	—		(2		)
Other income	37		21			55		75
Total noninterest income	654		493			1,741		1,383
NONINTEREST EXPENSE:
Salaries and employee benefits	524		508			1,586		1,524
Equipment and software expense	149		130			424		381
Outside services	139		128			405		356
Occupancy	81		80			247		245
Other operating expense	95		127			317		355
Total noninterest expense	988		973			2,979		2,861
Income before income tax expense	375		564			727		1,710
Income tax expense	61		115			126		369
NET INCOME		$314		$449			$601		$1,341
Net income available to common stockholders		$289		$432			$526		$1,291
Weighted-average common shares outstanding:
Basic	426,846,096		445,703,987			427,058,412		454,802,186
Diluted	427,992,349		447,134,595			428,142,358		456,218,755
Per common share information:
Basic earnings		$0.68		$0.97			$1.23		$2.84
Diluted earnings	0.68		0.97			1.23		2.83

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 51

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED)

	Three Months Ended September 30,						Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019
Net income		$314			$449			$601			$1,341
Other comprehensive income (loss):
Net unrealized derivative instruments (losses) gains arising during the periods, net of income taxes of $0, ($1), $30 and $35, respectively	—			(4		)	88			103
Reclassification adjustment for net derivative (gains) losses included in net income, net of income taxes of ($15), $4, ($27) and $13, respectively	(42		)	10			(79		)	40
Net unrealized debt securities (losses) gains arising during the periods, net of income taxes of ($14), $13, $131 and $165, respectively	(44		)	42			405			509
Other-than-temporary impairment not recognized in earnings on debt securities, net of income taxes of $0, $0, $0 and $0, respectively	—			(1		)	—			—
Reclassification of net debt securities gains to net income, net of income taxes of $0, $0, ($1) and ($3), respectively	(1		)	(2		)	(3		)	(10		)
Amortization of actuarial loss, net of income taxes of $1, $2, $2 and $5, respectively	3			3			10			9
Total other comprehensive income, net of income taxes	(84		)	48			421			651
Total comprehensive income		$230			$497			$1,022			$1,992

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 52

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (UNAUDITED)

	Preferred  Stock			Common  Stock				Additional Paid-in Capital		Retained Earnings			Treasury Stock, at Cost			Accumulated Other Comprehensive Income (Loss)			Total
(in millions)	Shares	Amount		Shares		Amount
Balance at Balance at July 1, 2019	1		$1,133	458			$6		$18,860		$5,959			($3,453	)		($488	)		$22,017
Dividends to common stockholders	—	—		—		—		—		(162		)	—			—			(162		)
Dividends to preferred stockholders	—	—		—		—		—		(17		)	—			—			(17		)
Treasury stock purchased	—	—		(14	)	—		—		—			(500		)	—			(500		)
Share-based compensation plans	—	—		—		—		11		—			—			—			11
Employee stock purchase plan shares purchased	—	—		—		—		5		—			—			—			5
Total comprehensive income:
Net income	—	—		—		—		—		449			—			—			449
Other comprehensive loss	—	—		—		—		—		—			—			48			48
Total comprehensive income	—	—		—		—		—		449			—			48			497
Balance at September 30, 2019	1		$1,133	444			$6		$18,876		$6,229			($3,953	)		($440	)		$21,851
Balance at July 1, 2020	2		$1,965	427			$6		$18,908		$6,068			($4,623	)		$94			$22,418
Dividends to common stockholders	—	—		—		—		—		(168		)	—			—			(168		)
Dividends to preferred stockholders	—	—		—		—		—		(25		)	—			—			(25		)
Preferred stock issued	—	—		—		—		—		—			—			—			—
Treasury stock purchased	—	—		—		—		—		—			—			—			—
Share-based compensation plans	—	—		—		—		10		—			—			—			10
Employee stock purchase plan shares purchased	—	—		—		—		4		—			—			—			4
Total comprehensive income:
Net income	—	—		—		—		—		314			—			—			314
Other comprehensive income	—	—		—		—		—		—			—			(84		)	(84		)
Total comprehensive income	—	—		—		—		—		314			—			(84		)	230
Balance at September 30, 2020	2		$1,965	427			$6		$18,922		$6,189			($4,623	)		$10			$22,469

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 53

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY (UNAUDITED)

	Preferred  Stock			Common  Stock				Additional Paid-in Capital		Retained Earnings			Treasury Stock, at Cost			Accumulated Other Comprehensive Income (Loss)			Total
(in millions)	Shares	Amount		Shares		Amount
Balance at January 1, 2019	1		$840	466			$6		$18,815		$5,385			($3,133	)		($1,096	)		$20,817
Dividends to common stockholders	—	—		—		—		—		(459		)	—			—			(459		)
Dividends to preferred stockholders	—	—		—		—		—		(50		)	—			—			(50		)
Preferred stock issued	—	293		—		—		—		—			—			—			293
Treasury stock purchased	—	—		(23	)	—		—		—			(820		)	—			(820		)
Share-based compensation plans	—	—		1		—		48		—			—			—			48
Employee stock purchase plan shares purchased	—	—		—		—		13		—			—			—			13
Cumulative effect of change in accounting principle	—	—		—		—		—		12			—			5			17
Total comprehensive income:
Net income	—	—		—		—		—		1,341			—			—			1,341
Other comprehensive income	—	—		—		—		—		—			—			651			651
Total comprehensive income	—	—		—		—		—		1,341			—			651			1,992
Balance at September 30, 2019	1		$1,133	444			$6		$18,876		$6,229			($3,953	)		($440	)		$21,851
Balance at January 1, 2020	2		$1,570	433			$6		$18,891		$6,498			($4,353	)		($411	)		$22,201
Dividends to common stockholders	—	—		—		—		—		(504		)	—			—			(504		)
Dividends to preferred stockholders	—	—		—		—		—		(75		)	—			—			(75		)
Preferred stock issued	—	395		—		—		—		—			—			—			395
Treasury stock purchased	—	—		(7	)	—		—		—			(270		)	—			(270		)
Share-based compensation plans	—	—		1		—		17		—			—			—			17
Employee stock purchase plan shares purchased	—	—				—		14		—			—			—			14
Cumulative effect of change in accounting principle	—	—		—		—		—		(331		)	—			—			(331		)
Total comprehensive income:
Net income	—	—		—		—		—		601			—			—			601
Other comprehensive income	—	—		—		—		—		—			—			421			421
Total comprehensive income	—	—		—		—		—		601			—			421			1,022
Balance at September 30, 2020	2		$1,965	427			$6		$18,922		$6,189			($4,623	)		$10			$22,469

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 54

CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED)

	Nine Months Ended September 30,
(in millions)	2020			2019
OPERATING ACTIVITIES
Net income		$601			$1,341
Adjustments to reconcile net income to net cash provided by operating activities:
Provision for credit losses	1,492			283
Net change in loans held for sale	(655		)	(697		)
Depreciation, amortization and accretion	413			432
Amortization of intangibles	6			8
Deferred income taxes	(251		)	(41		)
Share-based compensation	34			44
Net gain on sales of:
Debt securities	(4		)	(21		)
Premises and equipment	—			(6		)
Increase in other assets	(2,960		)	(506		)
Increase in other liabilities	569			133
Net cash (used in) provided by operating activities	(755		)	970
INVESTING ACTIVITIES
Investment securities:
Purchases of debt securities available for sale	(5,547		)	(4,633		)
Proceeds from maturities and paydowns of debt securities available for sale	4,583			2,728
Proceeds from sales of debt securities available for sale	48			1,495
Proceeds from maturities and paydowns of debt securities held to maturity	629			280
Net decrease in equity securities, at fair value	—			136
Net decrease in equity securities, at cost	202			100
Net increase in interest-bearing deposits in banks	(31		)	(10		)
Acquisitions, net of cash acquired	(3		)	(129		)
Net increase in loans and leases	(5,303		)	(1,534		)
Capital expenditures, net	1			(47		)
Other	(78		)	(172		)
Net cash used in investing activities	(5,499		)	(1,786		)
FINANCING ACTIVITIES
Net increase in deposits	17,608			5,139
Net decrease in short-term borrowed funds	(43		)	(244		)
Proceeds from issuance of long-term borrowed funds	8,323			7,300
Repayments of long-term borrowed funds	(13,258		)	(10,556		)
Treasury stock purchased	(270		)	(820		)
Net proceeds from issuance of preferred stock	395			293
Dividends declared and paid to common stockholders	(504		)	(459		)
Dividends declared and paid to preferred stockholders	(73		)	(48		)
Premium paid to exchange subordinated debt	(80		)	—
Payments of employee tax withholding for share-based compensation	(14		)	(21		)
Net cash provided by financing activities	12,084			584
Increase (decrease) in cash and cash equivalents (1)	5,830			(232		)
Cash and cash equivalents at beginning of period (1)	3,386			4,074
Cash and cash equivalents at end of period (1)		$9,216			$3,842

⁽¹⁾ Cash and cash equivalents includes cash and due from banks and interest-bearing cash and due from banks as reflected on the Consolidated Balance Sheets.

The accompanying Notes to unaudited interim Consolidated Financial Statements are an integral part of these statements.

Citizens Financial Group, Inc. | 55

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED)

NOTE 1 - BASIS OF PRESENTATION

Basis of Presentation

The unaudited interim Consolidated Financial Statements, including the Notes presented in this document of Citizens Financial Group, Inc., have been prepared in accordance with GAAP interim reporting requirements, and therefore do not include all information and Notes included in the audited Consolidated Financial Statements in conformity with GAAP. These unaudited interim Consolidated Financial Statements and Notes presented in this document should be read in conjunction with the Company’s audited Consolidated Financial Statements and accompanying Notes included in the Company’s 2019 Form 10-K. The Company’s principal business activity is banking, conducted through its banking subsidiary, CBNA.

The unaudited interim Consolidated Financial Statements include the accounts of the Company and subsidiaries in which the Company has a controlling financial interest. All intercompany transactions and balances have been eliminated. The Company has evaluated its unconsolidated entities and does not believe that any entity in which it has an interest, but does not currently consolidate, meets the requirements to be consolidated as a variable interest entity. The unaudited interim Consolidated Financial Statements include all adjustments, consisting of normal recurring adjustments, necessary for a fair presentation of the results for the interim periods. The results for interim periods are not necessarily indicative of results for a full year.

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change in the near-term relate to the determination of the ACL, the fair value of MSRs, and the evaluation and measurement of impairment of goodwill.

Significant Accounting Policies

For further information regarding the Company’s significant accounting policies, see Note 1 in the Company’s 2019 Form 10-K.

Citizens Financial Group, Inc. | 56

Accounting Pronouncements Adopted in 2020

Pronouncement	Summary of Guidance	Effects on Financial Statements
Financial Instruments - Credit Losses Issued June 2016	• Required effective date: January 1, 2020. • Establishes a single allowance framework for financial assets carried at amortized cost (including securities HTM), which reflects management’s estimate of credit losses over the full remaining expected life of the financial assets. • Amends impairment guidance for securities AFS to incorporate an allowance, which allows for reversals of impairment losses in the event that the credit of an issuer improves. • Requires a cumulative-effect adjustment to retained earnings, net of taxes, as of the beginning of the reporting period of adoption. • Requires enhanced credit quality disclosures including disaggregation of credit quality indicators by vintage.	• The Company adopted the new standard on January 1, 2020, retrospectively for loans and leases and HTM securities and prospectively for AFS securities. Refer to Note 4 for discussion of the significant accounting policy for the allowance for credit losses following adoption. • Adoption resulted in a cumulative-effect reduction of $337 million, net of taxes of $114 million, to retained earnings and a corresponding increase to the ACL of $451 million. Refer to Note 4 for the impact of the adoption to the ALLL and reserve for unfunded commitments. • Adoption of the new standard could produce higher volatility in the quarterly provision for credit losses than the prior incurred loss reserve process and could adversely impact the Company’s ongoing earnings. • Based on the credit quality of the Company’s existing debt securities portfolio, the Company did not recognize an allowance for HTM and AFS debt securities upon adoption.
Goodwill Issued January 2017	• Requires an impairment loss to be recognized when the estimated fair value of a reporting unit falls below its carrying value. • Eliminates the second condition in the current guidance that requires an impairment loss to be recognized only if the estimated implied fair value of the goodwill is below its carrying value. • Applied prospectively to all goodwill impairment tests performed after the adoption date.	• The Company adopted the new standard on January 1, 2020. Refer to Note 6 for discussion of the significant accounting policy for goodwill impairment following adoption. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements.
Disclosure Requirements - Fair Value Measurements Issued August 2018	• Amends disclosure requirements on fair value measurements. • Eliminates requirements for certain disclosures that are no longer considered relevant or cost beneficial, requires new disclosures and modifies existing disclosures that are expected to enhance the usefulness of the financial statements. • Prospective application is required for new disclosures. • Retrospective application is required for all other amendments for all periods presented.	• The Company adopted the new standard on January 1, 2020. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements. Required fair value measurement disclosures are included in Note 13.
Simplifying the Accounting for Income Taxes Issued December 2019	• Simplifies the accounting for income taxes by eliminating certain exceptions related to the approach for intraperiod tax allocation, the methodology for calculating income taxes in an interim period and the recognition of deferred tax liabilities for outside basis differences. • Simplifies aspects of the accounting for franchise taxes and enacted changes in tax laws or rates. • Clarifies the accounting for transactions that result in a step-up in the tax basis of goodwill.	• The Company adopted the new standard on January 1, 2020. • Adoption did not have an impact on the Company’s Consolidated Financial Statements.

Citizens Financial Group, Inc. | 57

Pronouncement	Summary of Guidance	Effects on Financial Statements
Facilitation of the Effects of Reference Rate Reform on Financial Reporting Issued March 2020	• Provides the option to apply a number of practical expedients when evaluating if a contract modification as the result of reference rate reform is considered a new contract or a continuation of an existing contract. • Provides optional expedients to the evaluation of, and accounting for, fair value and cash flow hedges affected by reference rate reform. • Provides an optional one-time election to sell or transfer debt securities classified as HTM that reference a rate affected by reference rate reform	• The Company adopted the new standard in the first quarter of 2020 upon issuance and is effective through December 31, 2022. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements.

NOTE 2 - SECURITIES

The following table presents the major components of securities at amortized cost and fair value:

	September 30, 2020									December 31, 2019
(in millions)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value		Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
U.S. Treasury and other		$11		$—		$—			$11		$71		$—		$—			$71
State and political subdivisions	4		—		—			4		5		—		—			5
Mortgage-backed securities, at fair value:
Federal agencies and U.S. government sponsored entities	20,962		617		(38		)	21,541		19,803		143		(71		)	19,875
Other/non-agency	482		33		—			515		638		24		—			662
Total mortgage-backed securities, at fair value	21,444		650		(38		)	22,056		20,441		167		(71		)	20,537
Asset-backed securities, at fair value(1)	813		—		—			813		—		—		—			—
Total debt securities available for sale, at fair value		$22,272		$650		($38	)		$22,884		$20,517		$167		($71	)		$20,613
Mortgage-backed securities, at cost:
Federal agencies and U.S. government sponsored entities		$2,578		$131		$—			$2,709		$3,202		$45		($5	)		$3,242
Total debt securities held to maturity, at cost		$2,578		$131		$—			$2,709		$3,202		$45		($5	)		$3,242
Money market mutual fund investments		$57		$—		$—			$57		$47		$—		$—			$47
Total equity securities, at fair value		$57		$—		$—			$57		$47		$—		$—			$47
Federal Reserve Bank stock		$577		$—		$—			$577		$577		$—		$—			$577
Federal Home Loan Bank stock	20		—		—			20		222		—		—			222
Other equity securities	8		—		—			8		8		—		—			8
Total equity securities, at cost		$605		$—		$—			$605		$807		$—		$—			$807

(1) In September 2020, Citizens sold $973 million of private in-school education loans, inclusive of accrued interest, capitalized interest and fees. Additionally, the Company provided financing to the purchaser for a portion of the sale price in the form of $813 million of asset-backed securities, collateralized by the sold assets, which are classified as AFS. Refer to Note 7 for additional information.

Accrued interest receivable on debt securities totaled $57 million and $58 million as of September 30, 2020 and December 31, 2019, respectively, and is included in other assets on the Consolidated Balance Sheets.

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The following table presents the amortized cost and fair value of debt securities by contractual maturity as of September 30, 2020. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties.

	September 30, 2020
	Distribution of Maturities
(in millions)	1 Year or Less		After 1 Year through 5 Years		After 5 Years through 10 Years		After 10 Years		Total
Amortized cost:
U.S. Treasury and other		$11		$—		$—		$—		$11
State and political subdivisions	—		—		—		4		4
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	4		147		1,591		19,220		20,962
Other/non-agency	—		—		—		482		482
Asset-backed securities	—		—		813		—		813
Total debt securities available for sale	15		147		2,404		19,706		22,272
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—		—		—		2,578		2,578
Total debt securities held to maturity	—		—		—		2,578		2,578
Total amortized cost of debt securities		$15		$147		$2,404		$22,284		$24,850
Fair value:
U.S. Treasury and other		$11		$—		$—		$—		$11
State and political subdivisions	—		—		—		4		4
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	4		153		1,647		19,737		21,541
Other/non-agency	—		—		—		515		515
Asset-backed securities	—		—		813		—		813
Total debt securities available for sale	15		153		2,460		20,256		22,884
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—		—		—		2,709		2,709
Total debt securities held to maturity	—		—		—		2,709		2,709
Total fair value of debt securities		$15		$153		$2,460		$22,965		$25,593

Taxable interest income from investment securities as presented on the Consolidated Statements of Operations was $121 million and $153 million for the three months ended September 30, 2020 and 2019, respectively and $398 million and $483 million for the nine months ended September 30, 2020 and 2019, respectively.

The following table presents realized gains and losses on securities:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Gains on sale of debt securities(1)		$1		$5		$4		$21
Losses on sale of debt securities	—		—		—		—
Debt securities gains, net		$1		$5		$4		$21

⁽¹⁾ For the three and nine months ended September 30, 2019, $2 million and $6 million, respectively, of gains on sale of debt securities were recognized in mortgage banking fees in the Consolidated Statement of Operations as they related to AFS securities held as economic hedges of the value of the MSR portfolio recognized using the amortization method.    

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The following table presents the amortized cost and fair value of debt securities pledged:

	September 30, 2020				December 31, 2019
(in millions)	Amortized Cost		Fair Value		Amortized Cost		Fair Value
Pledged against repurchase agreements		$227		$234		$265		$266
Pledged against FHLB borrowed funds	478		515		638		662
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law	3,506		3,620		3,670		3,672

Citizens regularly enters into security repurchase agreements with unrelated counterparties, which involve the transfer of a security from one party to another, and a subsequent transfer of substantially the same security back to the original party. The Company’s repurchase agreements are typically short-term in nature and are accounted for as secured borrowed funds on the Company’s Consolidated Balance Sheets. Citizens recognized no offsetting of short-term receivables or payables as of September 30, 2020 or December 31, 2019. Citizens offsets certain derivative assets and derivative liabilities on the Consolidated Balance Sheets. For further information, see Note 9.

Securitizations of mortgage loans retained in the investment portfolio were $34 million for the three and nine months ended September 30, 2020. Securitizations of mortgage loans retained in the investment portfolio were $28 million and $72 million for the three and nine months ended September 30, 2019, respectively. These securitizations include a substantive guarantee by a third party. In 2020, the guarantors were FNMA and FHLMC. In 2019, the guarantors were FNMA, FHLMC, and GNMA. The debt securities received from the guarantors are classified as AFS.

Impairment

Upon purchase of HTM investment securities and at each subsequent measurement date, Citizens is required to evaluate the securities for risk of loss over their life and, if necessary, establish an associated reserve. Recognition of a reserve for expected credit losses is not required if the amount the Company expects to realize is zero (commonly referred to as “zero expected credit losses”). The Company evaluated its existing HTM portfolio and concluded that all of the securities met the zero expected credit loss criteria, and therefore no CECL reserve was booked for HTM securities as of the balance sheet date.

Citizens reviews its AFS debt securities for impairment at the individual security level on a quarterly basis, or more frequently if a potential loss triggering event occurs. The initial indicator of impairment for debt securities classified as AFS is a decline in fair value below its amortized cost basis. For any security that has declined in fair value below the amortized cost basis, the Company recognizes an impairment loss in current period earnings if management has the intent to sell the security or if it is more likely than not it will be required to sell the security before recovery of its amortized cost basis.

Estimating the recovery of the amortized cost basis of a debt security is based upon an assessment of the cash flows expected to be collected. If the present value of cash flows expected to be collected, discounted at the security’s original effective yield, is less than the amortized cost basis, impairment equal to the shortfall in cash flows has occurred. Citizens evaluates whether any portion of the impairment is attributable to credit-related factors or various other market factors affecting the fair value of the security (e.g., interest rates, spread levels, liquidity in the sector, etc.), and the public credit rating of the security. If credit-related factors exist, credit-related impairment has occurred regardless of the Company’s intent to hold the security until it recovers.

The credit-related portion of impairment is recognized in current period earnings as provision expense through the establishment of an allowance for AFS securities, to the extent the allowance does not reduce the value of the AFS security below its current fair value. The remaining non-credit related portion of impairment is recognized in OCI. Improvement in credit losses in subsequent periods results in a reversal of the allowance for AFS securities and a corresponding decrease to provision expense, to the extent the allowance does not become negative. Accrued interest receivable on AFS debt securities is excluded from the balances used to calculate the allowance for AFS securities. All accrued and uncollected interest is immediately reversed against interest income when it is deemed uncollectible. The Company has evaluated any AFS securities in an unrealized loss position at September 30, 2020 and concluded that all unrealized losses are due to non-credit related factors. As such, the Company does not have an allowance for AFS securities as of September 30, 2020.

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The following table presents AFS mortgage-backed debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:

	September 30, 2020
	Less than 12 Months					12 Months or Longer				Total
(dollars in millions)	Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses		Fair Value		Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities		$2,524		($38	)		$—		$—		$2,524		($38	)

The following table present AFS and HTM mortgage-backed debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:

	December 31, 2019
	Less than 12 Months					12 Months or Longer					Total
(dollars in millions)	Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities		$5,135		($24	)		$3,748		($52	)		$8,883		($76	)

Citizens does not currently have the intent to sell these impaired debt securities, and it is not more likely than not that the Company will be required to sell these debt securities prior to recovery of their amortized cost bases. Citizens has determined that credit losses are not expected to be incurred on the remaining agency and non-agency MBS identified with unrealized losses as of September 30, 2020. The unrealized losses on these debt securities reflect non-credit-related factors such as changing interest rates and market liquidity. Therefore, Citizens has determined that these debt securities are not other-than-temporarily impaired. Any subsequent increases in the valuation of impaired debt securities will not impact their recorded cost bases.

NOTE 3 - LOANS AND LEASES

Loans held for investment are reported at the amount of their outstanding principal, net of charge-offs, unearned income, deferred loan origination fees and costs, and unamortized premiums or discounts on purchased loans.

Loans and leases are disclosed in portfolio segments and classes. The Company’s loan and lease portfolio segments are commercial and retail. The classes of loans and leases are: commercial, commercial real estate, leases, residential mortgages, home equity, automobile, education and other retail.

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The following table presents the Company’s loans and leases, excluding LHFS, disclosed in portfolio segments and classes:

(in millions)	September 30, 2020		December 31, 2019
Commercial(1)		$45,185		$41,479
Commercial real estate	14,889		13,522
Leases	2,288		2,537
Total commercial loans and leases	62,362		57,538
Residential mortgages	19,633		19,083
Home equity	12,322		13,154
Automobile	12,035		12,120
Education	11,631		10,347
Other retail	6,088		6,846
Total retail loans	61,709		61,550
Total loans and leases		$124,071		$119,088

⁽¹⁾ Includes PPP loans fully guaranteed by the SBA of $4.7 billion as of September 30, 2020.

Accrued interest receivable on loans and leases held for investment totaled $470 million and $495 million as of September 30, 2020 and December 31, 2019, respectively, and is included in other assets in the Consolidated Balance Sheets.

The following table presents the composition of LHFS.

	September 30, 2020						December 31, 2019
(in millions)	Residential Mortgages(1)		Commercial(2)		Total		Residential Mortgages(1)		Commercial(2)		Total
Loans held for sale at fair value		$3,425		$162		$3,587		$1,778		$168		$1,946
Other loans held for sale	—		127		127		1,101		283		1,384

⁽¹⁾ Residential mortgage LHFS are originated for sale.

⁽²⁾ Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS generally consist of loans associated with the Company’s syndication business.

Loans pledged as collateral for FHLB borrowed funds, primarily residential mortgages and home equity loans, totaled $25.2 billion and $25.3 billion at September 30, 2020 and December 31, 2019, respectively. Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window were primarily comprised of auto, commercial, commercial real estate, and education loans, and totaled $39.2 billion and $17.4 billion at September 30, 2020 and December 31, 2019, respectively.

During the three months ended September 30, 2020, the Company purchased $801 million of education loans and $101 million of other retail loans. During the three months ended September 30, 2019, the Company purchased $164 million of education loans and $66 million of other retail loans. During the nine months ended September 30, 2020, the Company purchased $1.7 billion of education loans and $628 million of other retail loans. During the nine months ended September 30, 2019, the Company purchased $464 million of education loans and $66 million of other retail loans.

During the three months ended September 30, 2020, the Company sold $94 million of commercial loans and $879 million of education loans. For further information, see Note 2 and Note 7. During the three months ended September 30, 2019, the Company sold $109 million of commercial loans. During the nine months ended September 30, 2020, the Company sold $356 million of commercial loans, $879 million of education loans and $1.5 billion of residential mortgage loans. During the nine months ended September 30, 2019, the Company sold $291 million of commercial loans and $628 million of retail loans, including $22 million of retail TDRs.

Interest income on direct financing and sales-type leases was $17 million and $18 million for the three months ended September 30, 2020 and 2019, respectively, and was $54 million and $58 million for the nine months ended September 30, 2020 and 2019, respectively, and is reported within interest and fees on loans and leases in the Consolidated Statements of Operations.

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NOTE 4 - ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK

Allowance for Credit Losses    

Management’s estimate of expected credit losses in the Company’s loan and lease portfolios is recorded in the ALLL and the reserve for unfunded lending commitments (collectively the ACL). See Note 5 in the Company’s 2019 Form 10-K for a detailed discussion of the ACL reserve methodology and estimation techniques as of December 31, 2019. Upon adoption of CECL effective January 1, 2020, the Company’s ACL reserve methodology changed to estimate expected credit losses over the contractual life of loans and leases.

The ACL is maintained at a level the Company believes to be appropriate to absorb expected lifetime credit losses over the contractual life of the loan and lease portfolios and on the unfunded lending commitments. The determination of the ACL is based on periodic evaluation of the loan and lease portfolios and unfunded lending commitments that are not unconditionally cancelable considering a number of relevant underlying factors, including key assumptions and evaluation of quantitative and qualitative information.

Key assumptions used in the ACL measurement process include the use of a two-year reasonable and supportable economic forecast period followed by a one-year period during which the expected credit losses revert to long-term historical macroeconomic inputs.

The evaluation of quantitative and qualitative information is performed through assessments of groups of assets that share similar risk characteristics and certain individual loans and leases that do not share similar risk characteristics with the collective group. Loans are grouped generally by product type (e.g., commercial, commercial real estate, residential mortgage, etc.), and significant loan portfolios are assessed for credit losses using econometric models.

The quantitative evaluation of the adequacy of the ACL utilizes a single economic forecast as its foundation, and is primarily based on econometric models that use known or estimated data as of the balance sheet date and forecasted data over the reasonable and supportable period. Known and estimated data include current PD, LGD and EAD (for commercial loans and leases), timing and amount of expected draws (for unfunded lending commitments), FICO, LTV, term and time on books (for retail loans), mix and level of loan balances, delinquency levels, assigned risk ratings, previous loss experience, current business conditions, amounts and timing of expected future cash flows, and factors particular to a specific commercial credit such as competition, business and management performance. Forward-looking economic assumptions include real gross domestic product, unemployment rate, interest rate curve, and changes in collateral values. This data is aggregated to estimate expected credit losses over the contractual life of the loans and leases, adjusted for expected prepayments. In highly volatile economic environments historical information, such as commercial customer financial statements or consumer credit ratings, may not be as important to estimating future expected losses as forecasted inputs to the models.

The ACL may also be affected materially by a variety of qualitative factors that the Company considers to reflect current judgment of various events and risks that are not measured in the statistical procedures including uncertainty related to the economic forecasts used in the modeled credit loss estimates, loan growth, back testing results, credit underwriting policy exceptions, regulatory and audit findings, and peer comparisons. The qualitative allowance is further informed by multiple alternative scenarios to support the period-end ACL balance.

The measurement process results in specific or pooled allowances for loans, leases and unfunded lending commitments, and qualitative allowances that are judgmentally determined and applied across the portfolio.

There are certain loan portfolios that may not need an econometric model to enable the Company to calculate management’s best estimate of the expected credit losses. Less data intensive, non-modeled approaches to estimating losses are considered more efficient and practical for portfolios that have lower levels of outstanding balances (e.g., runoff or closed portfolios, new products or products that are not significant to the Company’s overall credit risk exposure).

Loans and leases that do not share similar risk characteristics are individually assessed for expected credit losses. Nonaccruing commercial and commercial real estate loans with an outstanding balance of $5 million or greater and all commercial and commercial real estate TDRs (regardless of size) are assessed on an individual loan level basis. Generally, the measurement of ACL on individual loans and leases is the present value of its future cash flows or the fair value of its underlying collateral, if the loan or lease is collateral dependent. Loans that are deemed

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to be collateral dependent are written down to the fair value, less costs to sell, if sale of the collateral is expected as of the evaluation date and are reassessed each subsequent period to determine if a change to the ACL is required. Subsequent evaluations may result in an increase or decrease to the ACL, based on a corresponding change in the fair value of the collateral during the period. Any subsequent decrease to the ACL (because of an increase to the collateral-dependent loan’s fair value) is limited to the total amount previously written off for that loan. For retail TDRs that are not collateral dependent, the ACL is developed using the present value of expected future cash flows compared to the amortized cost basis in the loans. Expected re-default factors are considered in this analysis. Retail TDRs that are deemed collateral dependent are written down to fair market value less cost to sell.

Expected recoveries are considered in management’s estimate of the ACL and may result in a negative adjustment (i.e., reduction) to the ACL balance. A loan is collateral dependent if repayment is expected to be provided substantially through the operation or sale of the collateral when the borrower is experiencing financial difficulty as of the evaluation date. Generally, repayment would be expected to be provided substantially by the sale or continued operation of the underlying collateral if cash flows to repay the loan from all other available sources (including guarantors) are expected to be no more than nominal. If repayment is dependent only on the operation of the collateral, the fair value of the collateral would not be adjusted for estimated costs to sell. If a loan is considered collateral dependent, the ACL is calculated as the difference between the fair value of collateral (adjusted for the costs to sell if the sale of the collateral is expected) and the amortized cost basis as of the evaluation date. It is possible to have a negative ACL for a collateral dependent loan if the fair value of the collateral increases in a subsequent reporting period. The negative ACL cannot exceed the total amount previously charged off.

Accrued interest receivable on loans and leases is excluded from asset balances used to calculate the ACL. All accrued and uncollected interest is immediately reversed against interest income when a loan or lease is placed on nonaccrual status. Uncollectible interest is written off timely in accordance with regulatory guidelines. Generally, loans and leases are placed on nonaccrual status when contractually past due 90 days or more, or earlier if management believes that the probability of collection is insufficient to warrant further accrual. Residential mortgages are placed on nonaccrual status when contractually past due 120 days or more, or sooner if deemed collateral dependent, unless guaranteed by the Federal Housing Administration. Loans in COVID-19 pandemic-related forbearance programs continue to accrue interest during the forbearance period; a reserve is established for interest income expected to be uncollectible following forbearance. The amount of accrued interest receivable reversed against interest income for the three months ended September 30, 2020 was $4 million for total commercial and retail, respectively. Accrued interest reversed against interest income for the nine months ended September 30, 2020 was $7 million and $13 million for total commercial and retail, respectively.

The Company estimates expected credit losses associated with off-balance sheet financial instruments such as standby letters of credit, financial guarantees and unfunded loan commitments that are not unconditionally cancelable. Off-balance sheet financial instruments are subject to individual reviews and are analyzed and segregated by risk according to the Company’s internal risk rating scale. These risk classifications, in conjunction with historical loss experience, current and future economic conditions, timing and amount of expected draws, and performance trends within specific portfolio segments, result in the estimate of the reserve for unfunded lending commitments. The Company does not recognize a reserve for future draws from credit lines that are unconditionally cancelable (e.g., credit cards).

The ALLL and the reserve for unfunded lending commitments are reported on the Consolidated Balance Sheets in the allowance for loan and lease losses and in other liabilities, respectively. Provision for credit losses related to the loan and lease portfolios and the unfunded lending commitments are reported in the Consolidated Statements of Operations as provision for credit losses.

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The following table presents a summary of changes in the ALLL and the reserve for unfunded lending commitments for the three and nine months ended September 30, 2020:

	Three Months Ended September 30, 2020									Nine Months Ended September 30, 2020
(in millions)	Commercial			Retail			Total			Commercial			Retail			Total
Allowance for loan and lease losses, beginning of period		$1,235			$1,213			$2,448			$674			$578			$1,252
Cumulative effect of change in accounting principle	—			—			—			(176		)	629			453
Allowance for loan and lease losses, beginning of period, adjusted	1,235			1,213			2,448			498			1,207			1,705
Charge-offs	(171		)	(86		)	(257		)	(292		)	(319		)	(611		)
Recoveries	1			37			38			7			101			108
Net charge-offs	(170		)	(49		)	(219		)	(285		)	(218		)	(503		)
Provision charged to income	224			89			313			1,076			264			1,340
Allowance for loan and lease losses, end of period		$1,289			$1,253			$2,542			$1,289			$1,253			$2,542
Reserve for unfunded lending commitments, beginning of period		$69			$10			$79			$44			$—			$44
Cumulative effective of change in accounting principle	—			—			—			(3		)	1			(2		)
Reserve for unfunded lending commitments, beginning of period, adjusted	69			10			79			41			1			42
Provision for unfunded lending commitments	83			32			115			111			41			152
Reserve for unfunded lending commitments, end of period		$152			$42			$194			$152			$42			$194

The following table provides additional detail on the cumulative effect of change in accounting principle on the ACL and related coverage ratios:

	December 31, 2019						January 1, 2020							September 30, 2020
(in millions)	Amortized Cost Basis		ACL Balance		Coverage		Impact of Adoption of CECL			ACL Balance		Coverage		Amortized Cost Basis		ACL Balance		Coverage
Commercial(1)		$41,479		$575	1.4	%		($199	)		$376	0.9	%		$45,185		$826	1.8	%
Commercial real estate	13,522		124		0.9		(57		)	67		0.5		14,889		548		3.7
Leases	2,537		19		0.7		77			96		3.8		2,288		67		2.9
Total commercial loans and leases	57,538		718		1.2		(179		)	539		0.9		62,362		1,441		2.3
Residential	19,083		35		0.2		95			130		0.7		19,633		133		0.7
Home equity	13,154		83		0.6		73			156		1.2		12,322		156		1.3
Automobile	12,120		123		1.0		83			206		1.7		12,035		221		1.8
Education	10,347		116		1.1		298			414		4.0		11,631		386		3.3
Other retail	6,846		221		3.2		81			302		4.4		6,088		399		6.6
Total retail loans	61,550		578		0.9		630			1,208		2.0		61,709		1,295		2.1
Total loans and leases		$119,088		$1,296	1.1	%		$451			$1,747	1.5	%		$124,071		$2,736	2.2	%

⁽¹⁾ The commercial coverage ratio includes a 21 basis point reduction associated with PPP loans as of September 30, 2020.

The difference in ACL as of September 30, 2020 as compared to December 31, 2019 continues to be driven by the COVID-19 pandemic and associated lockdowns and the resulting economic impacts from March to September 2020, as well as the Company’s adoption of CECL on January 1, 2020. Citizens added $451 million in ACL upon adoption of CECL, and has since added an additional $989 million in the nine months ended September 30, 2020, resulting in an ending ACL balance of $2.7 billion.    

The increase in commercial net charge-offs in the nine months ended September 30, 2020 as compared to the nine months ended September 30, 2019 was driven by charge-offs in CRE, metals and mining, oil and gas, and casual dining industry sectors. Retail net charge-offs were flat in the nine months ended September 20, 2020 as compared to the nine months ended September 30, 2019.

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To determine the ACL as of September 30, 2020, Citizens utilized an economic scenario that generally reflects real GDP growth of 4.5% over 2021, returning to fourth quarter 2019 real GDP levels by the first quarter of 2022. The scenario also projects the fourth quarter 2020 unemployment rate to be in the range of 9% to 9.5%, and falling to 7% to 7.5% by the fourth quarter of 2021. While the macroeconomic forecast was slightly improved relative to the second quarter 2020 forecast, Citizens continued to apply management judgment to adjust the modeled reserves in the commercial industry sectors most impacted by the COVID-19-related lockdowns, including in retail and hospitality, casual dining, retail trade, price-sensitive energy and related, and educational services, as well as in certain retail products.

The following table presents a summary of changes in the ALLL and the reserve for unfunded lending commitments for the three and nine months ended September 30, 2019:

	Three Months Ended September 30, 2019									Nine Months Ended September 30, 2019
(in millions)	Commercial			Retail			Total			Commercial			Retail			Total
Allowance for loan and lease losses, beginning of period		$680			$547			$1,227			$690			$552			$1,242
Charge-offs	(35		)	(124		)	(159		)	(106		)	(347		)	(453		)
Recoveries	3			43			46			17			128			145
Net charge-offs	(32		)	(81		)	(113		)	(89		)	(219		)	(308		)
Provision charged to income	64			85			149			111			218			329
Allowance for loan and lease losses, end of period		$712			$551			$1,263			$712			$551			$1,263
Reserve for unfunded lending commitments, beginning of period		$93			$—			$93			$91			$—			$91
Provision for unfunded lending commitments	(48		)	—			(48		)	(46		)	—			(46		)
Reserve for unfunded lending commitments, end of period		$45			$—			$45			$45			$—			$45

Credit Quality Indicators

Loan and lease portfolio segments and classes, excluding LHFS, are presented by credit quality indicator and vintage year. Citizens defines the vintage date for the purpose of this disclosure as the date of the most recent credit decision. In general, renewals are categorized as new credit decisions and reflect the renewal date as the vintage date. Loans modified in a TDR are considered to be a continuation of the original loan and vintage date corresponds with the initial loan origination date.

For commercial loans and leases, Citizens utilizes regulatory classification ratings to monitor credit quality. Regulatory classification ratings are assigned at loan origination and are periodically re-evaluated by Citizens utilizing a risk-based approach, or at any time management becomes aware of information affecting the borrowers' ability to fulfill their obligations. Both quantitative and qualitative factors are considered in this review process. Loans with a “pass” rating are those that the Company believes will be fully repaid in accordance with the contractual loan terms. Commercial loans and leases that are “criticized” are those that have some weakness or potential weakness that indicate an increased probability of future loss. “Criticized” loans are grouped into three categories, “special mention,” “substandard” and “doubtful.” Special mention loans have potential weaknesses that, if left uncorrected, may result in deterioration of the Company’s credit position at some future date. Substandard loans are inadequately protected loans; these loans have well-defined weaknesses that could hinder normal repayment or collection of the debt. Doubtful loans have the same weaknesses as substandard, with the added characteristics that the possibility of loss is high and collection of the full amount of the loan is improbable.

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The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of September 30, 2020:

	Term Loans by Origination Year												Revolving Loans
(in millions)	2020		2019		2018		2017		2016		Prior to 2016		Within the Revolving Period		Converted to Term		Total
Commercial
Pass(1)		$7,478		$6,823		$4,838		$2,747		$1,515		$2,453		$15,115		$182		$41,151
Special Mention	58		275		237		149		92		222		892		125		2,050
Substandard	60		220		326		100		85		140		630		19		1,580
Doubtful	52		22		35		43		20		42		186		4		404
Total commercial	7,648		7,340		5,436		3,039		1,712		2,857		16,823		330		45,185
Commercial real estate
Pass	1,774		3,406		3,608		1,553		825		1,112		1,073		—		13,351
Special Mention	11		216		128		237		171		9		77		—		849
Substandard	68		1		170		50		53		66		60		—		468
Doubtful	20		38		53		—		36		3		24		47		221
Total commercial real estate	1,873		3,661		3,959		1,840		1,085		1,190		1,234		47		14,889
Leases
Pass	332		327		265		169		200		917		—		—		2,210
Special Mention	—		2		3		6		5		25		—		—		41
Substandard	—		2		2		5		4		—		—		—		13
Doubtful	—		—		9		1		3		11		—		—		24
Total leases	332		331		279		181		212		953		—		—		2,288
Total commercial loans and leases
Pass(1)	9,584		10,556		8,711		4,469		2,540		4,482		16,188		182		56,712
Special Mention	69		493		368		392		268		256		969		125		2,940
Substandard	128		223		498		155		142		206		690		19		2,061
Doubtful	72		60		97		44		59		56		210		51		649
Total commercial loans and leases		$9,853		$11,332		$9,674		$5,060		$3,009		$5,000		$18,057		$377		$62,362

⁽¹⁾ Includes $4.7 billion of PPP loans designated as pass that are fully guaranteed by the SBA originating in 2020.

For retail loans, Citizens utilizes credit scores provided by FICO which are generally refreshed on a quarterly basis and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO credit scores are considered the strongest indicator of credit losses over the contractual life of the loan as the scores are based on current and historical national industry-wide consumer level credit performance data, and assist management in predicting the borrower’s future payment performance.

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The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of September 30, 2020:

	Term Loans by Origination Year												Revolving Loans
(in millions)	2020		2019		2018		2017		2016		Prior to 2016		Within the Revolving Period		Converted to Term		Total
Residential mortgages
800+		$1,971		$1,983		$751		$1,297		$1,833		$2,061		$—		$—		$9,896
740-799	2,351		1,341		463		612		776		977		—		—		6,520
680-739	596		408		193		207		317		500		—		—		2,221
620-679	101		97		44		51		69		235		—		—		597
<620	17		23		34		56		54		197		—		—		381
No FICO available(1)	4		1		—		1		—		12		—		—		18
Total residential mortgages	5,040		3,853		1,485		2,224		3,049		3,982		—		—		19,633
Home equity
800+	3		9		11		7		5		245		4,319		360		4,959
740-799	1		7		7		7		4		204		3,224		340		3,794
680-739	—		4		9		14		8		197		1,671		293		2,196
620-679	—		8		16		19		12		146		420		201		822
<620	1		15		27		30		18		129		117		213		550
No FICO available(1)	—		—		—		—		—		—		1		—		1
Total home equity	5		43		70		77		47		921		9,752		1,407		12,322
Automobile
800+	780		862		472		358		209		91		—		—		2,772
740-799	1,130		1,127		606		406		214		87		—		—		3,570
680-739	1,028		1,012		527		327		170		69		—		—		3,133
620-679	523		557		300		185		102		46		—		—		1,713
<620	90		245		202		157		96		48		—		—		838
No FICO available(1)	1		1		—		—		—		7		—		—		9
Total automobile	3,552		3,804		2,107		1,433		791		348		—		—		12,035
Education
800+	1,191		1,276		810		772		586		776		—		—		5,411
740-799	1,307		1,151		621		449		292		443		—		—		4,263
680-739	385		378		217		160		110		239		—		—		1,489
620-679	27		52		42		36		31		108		—		—		296
<620	2		7		13		14		12		56		—		—		104
No FICO available(1)	6		—		—		—		—		62		—		—		68
Total education	2,918		2,864		1,703		1,431		1,031		1,684		—		—		11,631
Other retail
800+	286		474		174		79		17		49		313		—		1,392
740-799	419		611		217		97		23		33		621		2		2,023
680-739	356		409		141		60		13		17		555		6		1,557
620-679	195		156		51		19		3		6		181		7		618
<620	18		45		24		9		2		4		81		9		192
No FICO available(1)	36		1		—		—		—		—		267		2		306
Total other retail	1,310		1,696		607		264		58		109		2,018		26		6,088
Retail
800+	4,231		4,604		2,218		2,513		2,650		3,222		4,632		360		24,430
740-799	5,208		4,237		1,914		1,571		1,309		1,744		3,845		342		20,170
680-739	2,365		2,211		1,087		768		618		1,022		2,226		299		10,596
620-679	846		870		453		310		217		541		601		208		4,046
<620	128		335		300		266		182		434		198		222		2,065
No FICO available(1)	47		3		—		1		—		81		268		2		402
Total retail		$12,825		$12,260		$5,972		$5,429		$4,976		$7,044		$11,770		$1,433		$61,709

⁽¹⁾ Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).

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Nonaccrual and Past Due Assets

The following table presents nonaccrual loans and leases and loans accruing and 90 days or more past due:

	As of September 30, 2020						As of December 31, 2019
(in millions)	Nonaccrual loans and leases		90+ days past due and accruing		Nonaccrual with no related ACL		Nonaccrual loans and leases
Commercial		$435		$3		$33		$240
Commercial real estate	323		—		3		2
Leases	2		—		—		3
Total commercial loans and leases	760		3		36		245
Residential mortgages	131		17		101		93
Home equity	265		—		192		246
Automobile	80		—		18		67
Education	16		2		5		18
Other retail	25		6		1		34
Total retail	517		25		317		458
Total loans and leases		$1,277		$28		$353		$703

Interest income is generally not recognized for loans and leases that are on nonaccrual status. The Company reverses accrued interest receivable with a charge to interest income upon classifying the loan or lease as nonaccrual.

The following table presents an analysis of the age of both accruing and nonaccruing loan and lease past due amounts:

	September 30, 2020										December 31, 2019
	Days Past Due										Days Past Due
(in millions)	Current-29		30-59		60-89		90 or More		Total		Current-29		30-59		60-89		90 or More		Total
Commercial		$44,845		$105		$129		$106		$45,185		$41,340		$45		$27		$67		$41,479
Commercial real estate	14,743		90		—		56		14,889		13,520		1		1		—		13,522
Leases	2,284		1		1		2		2,288		2,498		37		—		2		2,537
Total commercial loans and leases	61,872		196		130		164		62,362		57,358		83		28		69		57,538
Residential mortgages	19,430		64		16		123		19,633		18,947		35		17		84		19,083
Home equity	12,007		51		29		235		12,322		12,834		91		40		189		13,154
Automobile	11,825		147		52		11		12,035		11,788		227		81		24		12,120
Education	11,585		28		12		6		11,631		10,290		30		15		12		10,347
Other retail	6,005		33		22		28		6,088		6,729		45		31		41		6,846
Total retail loans	60,852		323		131		403		61,709		60,588		428		184		350		61,550
Total		$122,724		$519		$261		$567		$124,071		$117,946		$511		$212		$419		$119,088

The Company estimates expected credit losses based on the fair value of collateral for collateralized loans that management believes will not be paid under the terms of the original loan contract. These loans are considered to be collateral dependent, and the estimated credit loss is calculated as the difference between the loan’s amortized cost basis and the fair value of the collateral as of each evaluation date.

Collateral values for residential mortgage and home equity loans are based on refreshed valuations which are updated at least every 90 days less estimated costs to sell. At September 30, 2020 and December 31, 2019, the Company had collateral-dependent residential mortgage and home equity loans totaling $489 million and $227 million, respectively.

For collateral-dependent commercial loans, the ACL is individually assessed based on the fair value of the collateral. Various types of collateral are used, including real estate, inventory, equipment, accounts receivable, securities and cash, among others. For commercial real estate loans, collateral values are generally based on

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appraisals which are updated based on management judgment under the specific circumstances on a case-by-case basis. At September 30, 2020 and December 31, 2019, the Company had collateral-dependent commercial loans totaling $144 million and $85 million, respectively.

The amortized cost basis of mortgage loans collateralized by residential real estate property for which formal foreclosure proceedings were in process was $129 million and $152 million as of September 30, 2020 and December 31, 2019, respectively.

Troubled Debt Restructurings

TDR is the classification given to a loan that has been restructured in a manner that grants a concession to a borrower experiencing financial hardship that the Company would not otherwise make. Citizens implemented various retail and commercial loan modification programs to provide borrowers relief from the economic impacts of COVID-19. The CARES Act and bank regulatory agencies provided guidance stating certain loan modifications to borrowers experiencing financial distress as a result of COVID-19 may not be accounted for as TDRs under U.S. GAAP. In accordance with the CARES Act, Citizens has elected to not apply TDR classification to any COVID-19 related loan modifications performed after March 1, 2020 for borrowers who were current as of December 31, 2019. In addition, for loans modified in response to the COVID-19 pandemic that are not eligible for relief from TDR classification under the CARES Act, the Company elected to apply the guidance issued by the bank regulatory agencies. Under this guidance, deferral of principal and interest for up to six months to borrowers who were current as of March 1, 2020 and impacted by COVID-19 are not classified as TDRs.

For loan modifications that include a payment deferral and are not TDRs, the borrower’s past due and nonaccrual status will not be impacted during the deferral period. Interest income will continue to be recognized over the contractual life of the loan. The following table summarizes TDRs by class and total unfunded commitments:

(in millions)	September 30, 2020		December 31, 2019
Commercial		$294		$297
Retail	715		667
Unfunded commitments related to TDRs	49		42

The following tables below summarize how loans were modified during the three and nine months ended September 30, 2020 and 2019. The reported balances represent the post-modification outstanding amortized cost basis and can include loans that became TDRs during the period and were paid off in full, charged off, or sold prior to period end. Pre-modification balances for modified loans approximate the post-modification balances shown.

	Three Months Ended September 30, 2020
	Primary Modification Types
	Interest Rate Reduction(1)			Maturity Extension(2)			Other(3)
(dollars in millions)	Number of Contracts	Recorded Investment		Number of Contracts	Recorded Investment		Number of Contracts	Recorded Investment
Commercial	—		$—	12		$103	2		$1
Commercial real estate	—	—		—	—		—	—
Total commercial loans	—	—		12	103		2	1
Residential mortgages	47	9		41	6		19	4
Home equity	23	2		52	4		104	6
Automobile	25	1		47	—		1,119	18
Education	—	—		—	—		140	3
Other retail	410	1		—	—		74	—
Total retail loans	505	13		140	10		1,456	31
Total	505		$13	152		$113	1,458		$32

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	Three Months Ended September 30, 2019
	Primary Modification Types
	Interest Rate Reduction(1)			Maturity Extension(2)			Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost
Commercial	2		$—	6		$1	6		$15
Commercial real estate	—	—		—	—		—	—
Total commercial loans	2	—		6	1		6	15
Residential mortgages	12	2		8	2		25	4
Home equity	63	6		16	1		120	6
Automobile	46	1		4	—		309	4
Education	—	—		—	—		131	2
Other retail	805	5		—	—		218	—
Total retail loans	926	14		28	3		803	16
Total	928		$14	34		$4	809		$31

	Nine Months Ended September 30, 2020
	Primary Modification Types
	Interest Rate Reduction(1)			Maturity Extension(2)			Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost
Commercial	—		$—	18		$106	34		$95
Commercial real estate	—	—		—	—		—	—
Total commercial loans	—	—		18	106		34	95
Residential mortgages	139	26		149	27		60	11
Home equity	96	8		107	8		365	21
Automobile	108	2		48	—		2,212	35
Education	—	—		—	—		373	9
Other retail	1,916	8		—	—		251	2
Total retail loans	2,259	44		304	35		3,261	78
Total	2,259		$44	322		$141	3,295		$173

	Nine Months Ended September 30, 2019
	Primary Modification Types
	Interest Rate Reduction(1)			Maturity Extension(2)			Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost
Commercial	3		$—	18		$2	24		$102
Commercial real estate	—	—		1	—		—	—
Total commercial loans	3	—		19	2		24	102
Residential mortgages	25	6		29	5		87	13
Home equity	148	15		66	10		358	21
Automobile	111	2		16	—		933	13
Education	—	—		—	—		211	5
Other retail	2,362	14		—	—		362	—
Total retail loans	2,646	37		111	15		1,951	52
Total	2,649		$37	130		$17	1,975		$154

⁽¹⁾ Includes modifications that consist of multiple concessions, one of which is an interest rate reduction.

⁽²⁾ Includes modifications that consist of multiple concessions, one of which is a maturity extension (unless one of the other concessions was an interest rate reduction).

⁽³⁾ Includes modifications other than interest rate reductions or maturity extensions, such as lowering scheduled payments for a specified period of time, principal forgiveness, and capitalizing arrearages. Also included are the following: deferrals, trial modifications, certain bankruptcies, loans in forbearance and prepayment plans. Modifications can include the deferral of accrued interest resulting in post modification balances being higher than pre-modification.

The net change to ALLL resulting from modification of loans for the three months ended September 30, 2020 and 2019 was ($30) million and $3 million, respectively. The net change to ALLL resulting from modifications of loans for the nine months ended September 30, 2020 and 2019 was ($21) million and $7 million, respectively. Charge-offs

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may also be recorded on TDRs. Citizens recorded $43 million and $1 million of charge-offs resulting from modification of loans in the three months ended September 30, 2020 and 2019, respectively. Citizens recorded $49 million and $3 million for the nine months ended September 30, 2020 and 2019, respectively.

A payment default refers to a loan that becomes 90 days or more past due under the modified terms. Loan data includes loans meeting the criteria that were paid off in full, charged off, or sold prior to September 30, 2020 and 2019. For commercial loans, recorded investment in TDRs that defaulted within 12 months of their modification date for the three months ended September 30, 2020 were $14 million and there were none for the three months ended September 30, 2019. There were $53 million and $1 million in the nine months ended September 30, 2020 and 2019. For retail loans, there were $22 million and $9 million of loans which defaulted within their restructuring date for the three months ended September 30, 2020 and 2019, respectively, and $47 million and $28 million of loans which defaulted within 12 months of their restructuring date for the nine months ended September 30, 2020 and 2019, respectively.

Concentrations of Credit Risk

As of September 30, 2020, under the Company’s COVID-19-related forbearance and other customer accommodation programs that are guided by the CARES Act as well as banking regulator interagency guidance, Citizens deferred payments on approximately $2.4 billion, or 3.8%, of the retail portfolio, approximately $795 million, or 1.4%, of the commercial portfolio, and approximately $464 million, or 8.1%, of the Business Banking portfolio. The vast majority of these deferrals are not classified as TDRs.

Most of the Company’s lending activity is with customers located in the New England, Mid-Atlantic and Midwest regions. Generally, loans are collateralized by assets including real estate, inventory, accounts receivable, other personal property and investment securities. As of September 30, 2020 and December 31, 2019, Citizens had a significant amount of loans collateralized by residential and commercial real estate. There were no significant concentration risks within the commercial loan or retail loan portfolios. Exposure to credit losses arising from lending transactions may fluctuate with fair values of collateral supporting loans, which may not perform according to contractual agreements. The Company’s policy is to collateralize loans to the extent necessary; however, unsecured loans are also granted on the basis of the financial strength of the applicant and the facts surrounding the transaction.

Certain loan products, including residential mortgages, home equity loans and lines of credit, and credit cards, have contractual features that may increase credit exposure to the Company in the event of an increase in interest rates or a decline in housing values. These products include loans that exceed 90% of the value of the underlying collateral (high LTV loans), interest-only and negative amortization residential mortgages, and loans with low introductory rates. The following tables present balances of loans with these characteristics:

	September 30, 2020
(in millions)	Residential Mortgages		Home Equity		Other Retail		Total
High loan-to-value		$408		$95		$—		$503
Interest-only/negative amortization	2,594		—		—		2,594
Low introductory rate	—		—		183		183
Multiple characteristics and other	4		—		—		4
Total		$3,006		$95		$183		$3,284

	December 31, 2019
(in millions)	Residential Mortgages		Home Equity		Other Retail		Total
High loan-to-value		$402		$151		$—		$553
Interest-only/negative amortization	2,043		—		—		2,043
Low introductory rate	—		—		235		235
Total		$2,445		$151		$235		$2,831

NOTE 5 - MORTGAGE BANKING AND OTHER

The Company sells residential mortgages to GSEs and other parties, who may issue securities backed by pools of such loans. The Company retains no beneficial interests in these sales, but may retain the servicing rights for the loans sold. The Company is obligated to subsequently repurchase a loan if the purchaser discovers a

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representation or warranty violation such as noncompliance with eligibility or servicing requirements, or customer fraud that should have been identified in a loan file review.

The Company recognizes the right to service residential mortgage loans for others, or MSRs, as separate assets, which are presented in other assets on the Consolidated Balance Sheets, when purchased or when servicing is contractually separated from the underlying mortgage loans by sale with servicing rights retained. The following table summarizes activity related to residential mortgage loans sold with servicing rights retained:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Cash proceeds from residential mortgage loans sold with servicing retained		$9,504		$6,117		$23,668		$13,265
Gain on sales (1)	273		88		699		180
Contractually specified servicing, late and other ancillary fees (1)	56		53		169		152

⁽¹⁾ Reported in mortgage banking fees on the Consolidated Statements of Operations.

Effective January 1, 2020, the Company elected to account for all MSRs previously accounted for under the amortization method under the fair value method. Under the fair value method, MSRs are recorded at fair value at each reporting date with any changes in fair value during the period recorded in mortgage banking fees in the Consolidated Statements of Operations. The unpaid principal balance of the related residential mortgage loans was $80.7 billion and $77.5 billion as of September 30, 2020 and December 31, 2019, respectively. The Company manages an active hedging strategy to manage the risk associated with changes in the value of the MSR portfolio, which includes the purchase of freestanding derivatives.

The following table summarizes changes in MSRs recorded using the fair value method:

	As of and for the Three Months Ended September 30,						As of and for the Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019
Fair value as of beginning of the period		$568			$531			$642			$600
Transfers upon election of fair value method	—			—			190			—
Fair value as of beginning of the period, adjusted	568			531			832			600
Amounts capitalized	85			78			238			170
Changes in unpaid principal balance during the period (1)	(55		)	(31		)	(141		)	(88		)
Changes in fair value during the period (2)	8			(68		)	(323		)	(172		)
Fair value at end of the period		$606			$510			$606			$510

⁽¹⁾ Represents changes in value due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii)

loans that paid off during the period.

⁽²⁾ Represents changes in value primarily due to market driven changes in interest rates and prepayment speeds.

The fair value of MSRs is estimated by using the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, contractual servicing fee income, servicing costs, default rates, ancillary income, and other economic factors, which are determined based on current market interest rates. The valuation does not attempt to forecast or predict the future direction of interest rates.

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The sensitivity analysis below presents the impact to current fair value of an immediate 50 basis point and 100 basis point adverse change in key economic assumptions and the decline in fair value if the respective adverse change was realized. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. In reality, changes in one factor may result in changes in another (e.g., changes in interest rates, which drive changes in prepayment rates, could result in changes in the discount rates), which may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates.

	September 30, 2020			December 31, 2019
	Actual	Decline in fair value due to		Actual	Decline in fair value due to
(dollars in millions)
Fair value	$606	50 bps adverse change	100 bps adverse change	$642	50 bps adverse change	100 bps adverse change
Weighted average life (in years)	3.8			5.5
Weighted average constant prepayment rate	19.4%	$116	$169	13.9%	$116	$222
Weighted average option adjusted spread	608 bps	10	21	440 bps	12	25

Citizens accounts for derivatives in its mortgage banking operations at fair value on the Consolidated Balance Sheets as derivative assets or derivative liabilities, depending on whether the derivative had a positive (asset) or negative (liability) fair value as of the balance sheet date. The Company’s mortgage banking derivatives include commitments to originate mortgages held for sale, certain loan sale agreements, and other financial instruments that meet the definition of a derivative. Refer to Note 9 for additional information.

Other Serviced Loans

    From time to time, Citizens engages in other servicing relationships. The following table presents the unpaid principal balance of other serviced loans:

(in millions)	September 30, 2020		December 31, 2019
Education(1)		$866		$—
Commercial(2)	44		33

⁽¹⁾ Represents the servicing associated with education loans sold. See Note 7 for further information.

⁽²⁾ Represents the government guaranteed portion of SBA loans sold to outside investors.

NOTE 6 - GOODWILL

Goodwill is the purchase premium associated with the acquisition of a business and is assigned to the Company’s reporting units at the acquisition date. A reporting unit is a business operating segment or a component of a business operating segment. Citizens has identified and assigned goodwill to two reporting units - Consumer Banking and Commercial Banking - based upon reviews of the structure of the Company’s executive team and supporting functions, resource allocations and financial reporting processes. Once goodwill has been assigned to reporting units, it no longer retains its association with a particular acquisition, and all of the activities within a reporting unit, whether acquired or organically grown, are available to support the value of the goodwill.

Goodwill is not amortized, but is subject to annual impairment tests. Citizens reviews goodwill for impairment annually as of October 31^st and in interim periods when events or changes indicate the carrying value of one or more reporting units may not be recoverable. The Company has the option of performing a qualitative assessment of goodwill to determine whether it is more likely than not that the fair value of each reporting unit is less than the carrying value. If it is more likely than not that the fair value exceeds the carrying value, then no further testing is necessary; otherwise, Citizens must perform a quantitative assessment of goodwill.

Citizens may elect to bypass the qualitative assessment and perform a quantitative assessment. The quantitative assessment, used to identify potential impairment, involves comparing each reporting unit’s fair value to its carrying value, including goodwill. If the fair value of a reporting unit exceeds its carrying value inclusive of goodwill, applicable goodwill is deemed to be not impaired. If the carrying value of the reporting unit inclusive of goodwill exceeds its fair value, an impairment charge is recorded for the excess. The impairment loss recognized cannot exceed the amount of goodwill assigned to the reporting unit, and the loss establishes a new basis in the goodwill. Subsequent reversal of goodwill impairment losses is not permitted.

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Under the quantitative impairment assessment, the fair values of the Company’s reporting units are determined using a combination of income and market-based approaches. Citizens relies on the income approach (discounted cash flow method) for determining fair value. Market and transaction approaches are used as benchmarks only to corroborate the value determined by the discounted cash flow method. Citizens relies on several assumptions when estimating the fair value of its reporting units using the discounted cash flow method. These assumptions include the discount rate, as well as projected loan loss, income tax and capital retention rates.

In the first quarter of 2020, U.S. economic conditions deteriorated significantly with the spread of the COVID-19 pandemic and associated lockdowns. In response to the crises and the ongoing impacts to the banking industry and markets in which Citizens operates, the Company performed a quantitative goodwill impairment assessment in the third quarter 2020. When calculating the fair value of the Company’s reporting units under the income approach, short and medium-term forecasts incorporated current economic conditions and ongoing impacts of the COVID-19 pandemic, including a federal funds target near zero and near-term elevated ACL, offset by significant monetary and fiscal stimulus. Long-term cash flow projections reflected normalized rate and credit environments, as well as a long-term rate of return for each reporting unit. At the conclusion of the quantitative assessment it was determined that the estimated fair value of the Commercial Banking reporting unit exceeded its carrying amount by approximately 5%, and that of the Consumer Banking reporting unit substantially exceeded its carrying value.

The change in the carrying value of goodwill for the nine months ended September 30, 2020 is presented below:

(in millions)	Consumer Banking		Commercial Banking		Total
Balance at December 31, 2019		$2,258		$4,786		$7,044
Business acquisitions	—		6		6
Balance at September 30, 2020		$2,258		$4,792		$7,050

Accumulated impairment losses related to the Consumer Banking reporting unit totaled $5.9 billion at September 30, 2020 and December 31, 2019. The accumulated impairment losses related to the Commercial Banking reporting unit totaled $50 million at September 30, 2020 and December 31, 2019. No impairment was recorded for the three and nine months ended September 30, 2020 or 2019.

NOTE 7 - VARIABLE INTEREST ENTITIES

Citizens is involved in various entities that are considered VIEs, including investments in limited partnerships that sponsor affordable housing projects, limited liability companies that sponsor renewable energy projects or asset-backed securities, and lending to special purpose entities. Citizens’ maximum exposure to loss as a result of its involvement with these entities is limited to the balance sheet carrying amount of its investment in equity and asset-backed securities, unfunded commitments, and outstanding principal balance of loans to special purpose entities. A summary of these investments is presented below:

(in millions)	September 30, 2020		December 31, 2019
Lending to special purpose entities included in loans and leases		$1,173		$1,101
LIHTC investment included in other assets	1,543		1,401
LIHTC unfunded commitments included in other liabilities	810		716
Investment in asset-backed securities included in AFS securities	813		—
Renewable energy investments included in other assets	410		355

Lending to Special Purpose Entities

Citizens provides lending facilities to third-party sponsored special purpose entities. Because the sponsor for each respective entity has the power to direct how proceeds from the Company are utilized, as well as maintains responsibility for any associated servicing commitments, Citizens is not the primary beneficiary of these entities. Accordingly, Citizens does not consolidate these VIEs on the Consolidated Balance Sheets. As of September 30, 2020 and December 31, 2019, the lending facilities had aggregate unpaid principal balances of $1.2 billion and $1.1 billion, respectively, and undrawn commitments to extend credit of $1.3 billion and $1.2 billion, respectively.

Citizens Financial Group, Inc. | 75

Low Income Housing Tax Credit Partnerships

The purpose of the Company’s equity investments is to assist in achieving the goals of the Community Reinvestment Act and to earn an adequate return of capital. LIHTC partnerships are managed by unrelated general partners that have the power to direct the activities which most significantly affect the performance of the partnerships. Citizens is therefore not the primary beneficiary of any LIHTC partnerships. Accordingly, Citizens does not consolidate these VIEs and accounts for these investments in other assets on the Consolidated Balance Sheets.

Citizens applies the proportional amortization method to account for its LIHTC investments. Under the proportional amortization method, the Company applies a practical expedient and amortizes the initial cost of the investment in proportion to the tax credits received in the current period as compared to the total tax credits expected to be received over the life of the investment. The amortization and tax benefits are included as a component of income tax expense. The tax credits received are reported as a reduction of income tax expense (or an increase to income tax benefit) related to these transactions.

The following table presents other information related to the Company’s affordable housing tax credit investments:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Tax credits included in income tax expense		$40		$30		$120		$99
Amortization expense included in income tax expense	42		33		127		105
Other tax benefits included in income tax expense	10		8		30		24

No LIHTC investment impairment losses were recognized three and nine months ended September 30, 2020 and 2019, respectively.

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Asset-backed securities

In September 2020, Citizens sold $973 million of education loans, inclusive of accrued interest, capitalized interest and fees, to a third-party sponsored VIE. As part of this sale, the Company recognized a gain on sale of $32 million in other income. The Company provided financing to the purchaser for a portion of the sale price in the form of $813 million of asset-backed securities collateralized by the sold assets. Citizens will continue to act as primary servicer for the sold educational loans, and will receive a servicing fee. A third-party special servicer will be responsible for servicing for all loans that become significantly delinquent, as discussed below.

At the time of the sale, and at each subsequent reporting period, Citizens is required to evaluate its involvement with the VIE to determine if it holds a variable interest in the VIE and, if so, if the Company is the primary beneficiary of the VIE. If Citizens is both a variable interest holder and the primary beneficiary of the VIE it would be required to consolidate the VIE. As of September 30, 2020, the Company concluded that both their investment in asset-backed securities as well as the primary servicing fee are considered variable interests in the VIE as there is a possibility, even if remote, that would result in either the Company’s interest in the asset-backed securities or the primary servicing fee absorbing some of the losses of the VIE.

After concluding that the Company has one or more variable interests in the VIE, the Company must determine if the Company is the primary beneficiary of the VIE. GAAP defines the primary beneficiary as the entity that has both an economic exposure to the VIE as well as the power to direct the activities that are determined to be most significant to the economic performance of the VIE. In order to make this determination, the Company needed to first establish which activities are the most significant to the economic performance of the VIE. Based on a review of the historical performance of the types of education loans sold to the VIE, as well as consideration of which activities performed by the owner or servicer of the loans contribute most significantly to the ultimate performance of the loans, the Company concluded that the determination of the assets to be purchased by the VIE and the servicing activities that are performed for significantly delinquent loans are the activities that most significantly impact the performance of the loans, and thus the performance of the VIE holding these assets. As a result, the Company concluded that the entity that controls the determination of the assets to be purchased by the VIE and the servicing activities on significantly delinquent loans controls the activities that most significantly impact the economic performance of the VIE. As part of the sale process, the equity holder in the VIE had the ability to remove loans from the proposed sale pool, demonstrating control over the determination of the assets to be purchased. In addition, as a holder of asset-backed securities and the primary servicer of the loans, Citizens does not have the power to direct servicing of significantly delinquent loans. These rights are reserved for the third-party special servicer of the loans, who is controlled through a contractual relationship with the equity investor in the VIE. As the activities which most significantly affect the performance of the VIE are controlled by the equity holder in the VIE, and not by Citizens, the Company has concluded that Citizens is therefore not the primary beneficiary. Accordingly, Citizens does not consolidate the VIE and accounts for its investment in AFS asset-backed securities on the Consolidated Balance Sheets.

Renewable Energy Entities

The Company’s investments in renewable energy entities provide benefits from a return generated by government incentives plus other tax attributes that are associated with tax ownership (e.g., tax depreciation). As a tax equity investor, Citizens does not have the power to direct the activities which most significantly affect the performance of these entities and therefore is not the primary beneficiary of any renewable energy entities. Accordingly, Citizens does not consolidate these VIEs and accounts for these investments in other assets on the Consolidated Balance Sheets.

NOTE 8 - BORROWED FUNDS

Short-term borrowed funds

Short-term borrowed funds were $252 million and $274 million as of September 30, 2020 and December 31, 2019, respectively.

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Long-term borrowed funds

The following table presents a summary of the Company’s long-term borrowed funds:

(in millions)	September 30, 2020		December 31, 2019
Parent Company:
2.375% fixed-rate senior unsecured debt, due July 2021		$350		$349
4.150% fixed-rate subordinated debt, due September 2022 (1)	181		348
3.750% fixed-rate subordinated debt, due July 2024 (1)	159		250
4.023% fixed-rate subordinated debt, due October 2024 (1)	25		42
4.350% fixed-rate subordinated debt, due August 2025 (1)	193		249
4.300% fixed-rate subordinated debt, due December 2025 (1)	450		750
2.850% fixed-rate senior unsecured notes, due July 2026	497		496
2.500% fixed-rate senior unsecured notes, due February 2030	297		—
3.250% fixed-rate senior unsecured notes, due April 2030	745		—
2.638% fixed-rate subordinated debt, due September 2032 (1)	542		—
CBNA’s Global Note Program:
2.250% senior unsecured notes, due March 2020	—		700
2.678% floating-rate senior unsecured notes, due March 2020 (2)	—		300
2.217% floating-rate senior unsecured notes, due May 2020 (2)	—		250
2.200% senior unsecured notes, due May 2020	—		500
2.250% senior unsecured notes, due October 2020	750		750
2.550% senior unsecured notes, due May 2021	1,005		991
3.250% senior unsecured notes, due February 2022	720		711
0.985% floating-rate senior unsecured notes, due February 2022 (2)	299		299
1.044% floating-rate senior unsecured notes, due May 2022 (2)	250		250
2.650% senior unsecured notes, due May 2022	512		501
3.700% senior unsecured notes, due March 2023	530		515
1.168% floating-rate senior unsecured notes, due March 2023 (2)	249		249
2.250% senior unsecured notes, due April 2025	745		—
3.750% senior unsecured notes, due February 2026	555		521
Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 0.943% weighted average rate, due through 2038	19		5,008
Other	36		18
Total long-term borrowed funds		$9,109		$14,047

⁽¹⁾ September 30, 2020 balances reflect the September 2020 completion of (i) $621 million in private exchange offers for five series of outstanding subordinated notes whereby participants received a combination of the Company’s newly issued 2.638% fixed-rate subordinated notes due 2032 and an additional cash payment and (ii) $11 million in related cash tender offers whereby validly tendered and accepted subordinated notes were purchased by Citizens and subsequently cancelled.

⁽²⁾ Rate disclosed reflects the floating rate as of September 30, 2020 or final rate, as applicable.

The Parent Company’s long-term borrowed funds as of September 30, 2020 and December 31, 2019 included principal balances of $3.5 billion and $2.5 billion, respectively, and unamortized deferred issuance costs and/or discounts of ($92) million and ($8) million, respectively. CBNA and other subsidiaries’ long-term borrowed funds as of September 30, 2020 and December 31, 2019 included principal balances of $5.6 billion and $11.5 billion, respectively, with unamortized deferred issuance costs and/or discounts of ($13) million and ($13) million, respectively, and hedging basis adjustments of $128 million and $50 million, respectively. See Note 9 for further information about the Company’s hedging of certain long-term borrowed funds.

Advances, lines of credit, and letters of credit from the FHLB are collateralized by pledged mortgages and pledged securities at least sufficient to satisfy the collateral maintenance level established by the FHLB. The utilized borrowing capacity for FHLB advances and letters of credit was $3.7 billion and $9.8 billion at September 30, 2020 and December 31, 2019, respectively. The Company’s available FHLB borrowing capacity was $13.2 billion and $7.2 billion at September 30, 2020 and December 31, 2019, respectively. Citizens can also borrow from the FRB discount window to meet short-term liquidity requirements. Collateral, including certain loans, is pledged to support this borrowing capacity. At September 30, 2020, the Company’s unused secured borrowing capacity was approximately $61.7 billion, which includes unencumbered securities, FHLB borrowing capacity, and FRB discount window capacity.

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The following table presents a summary of maturities for the Company’s long-term borrowed funds at September 30, 2020:

(in millions)	Parent Company		CBNA and Other Subsidiaries		Consolidated
Year
2020		$—		$752		$752
2021	350		1,014		1,364
2022	181		1,790		1,971
2023	—		780		780
2024	184		—		184
2025 and thereafter	2,724		1,334		4,058
Total		$3,439		$5,670		$9,109

NOTE 9 - DERIVATIVES

In the normal course of business, Citizens enters into a variety of derivative transactions to meet the financing needs of its customers and to reduce its own exposure to fluctuations in interest rates and foreign currency exchange rates. These transactions include interest rate swap contracts, interest rate options, foreign exchange contracts, residential loan commitment rate locks, interest rate future contracts, swaptions, forward commitments to sell TBAs, forward sale contracts and purchase options. The Company does not use derivatives for speculative purposes.

The Company’s derivative instruments are recognized on the Consolidated Balance Sheets in derivative assets and derivative liabilities at fair value. Information regarding the valuation methodology and inputs used to estimate the fair value of the Company’s derivative instruments is described in Note 19 in the Company’s 2019 Form 10-K.

Derivative assets and derivative liabilities are netted by counterparty on the Consolidated Balance Sheets if a “right of setoff” has been established in a master netting agreement between the Company and the counterparty. This netted derivative asset or liability position is also netted against the fair value of any cash collateral that has been pledged or received in accordance with a master netting agreement.

The following table presents derivative instruments included on the Consolidated Balance Sheets:

	September 30, 2020								December 31, 2019
(in millions)	Notional Amount(1)		Derivative Assets			Derivative Liabilities			Notional Amount(1)		Derivative Assets			Derivative Liabilities
Derivatives designated as hedging instruments:
Interest rate contracts		$26,800		$4			$1			$29,846		$1			$—
Derivatives not designated as hedging instruments:
Interest rate contracts	148,161		1,761			216			142,386		772			133
Foreign exchange contracts	16,448		239			189			15,101		174			166
TBA contracts	13,161		7			34			—		—			—
Other contracts	8,011		275			66			6,868		37			23
Total derivatives not designated as hedging instruments			2,282			505					983			322
Gross derivative fair values			2,286			506					984			322
Less: Gross amounts offset in the Consolidated Balance Sheets (2)			(187		)	(187		)			(107		)	(107		)
Less: Cash collateral applied (2)			(69		)	(219		)			(70		)	(95		)
Total net derivative fair values presented in the Consolidated Balance Sheets				$2,030			$100					$807			$120

⁽¹⁾ The notional or contractual amount of interest rate derivatives and foreign exchange contracts is the amount upon which interest and other payments under the contract are based. For interest rate contracts, the notional amount is typically not exchanged.

⁽²⁾ Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions.

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The Company’s derivative transactions are internally divided into three sub-groups: institutional, customer and residential loan. Certain derivative transactions within these sub-groups are designated as fair value or cash flow hedges, as described below:

Derivatives Designated As Hedging Instruments

The Company’s institutional derivatives qualify for hedge accounting treatment. The net interest accruals on interest rate swaps designated in a fair value or cash flow hedge relationship are treated as an adjustment to interest income or interest expense of the item being hedged. The Company formally documents at inception all hedging relationships, as well as risk management objectives and strategies for undertaking various accounting hedges. Additionally, the Company monitors the effectiveness of its hedge relationships during the duration of the hedge period. The methods utilized to assess hedge effectiveness vary based on hedge relationship and the Company monitors each relationship to ensure that management’s initial intent continues to be satisfied. The Company discontinues hedge accounting treatment when it is determined that a derivative is not expected to be, or has ceased to be, effective as a hedge and subsequently reflects changes in the fair value of the derivative in earnings after termination of the hedge relationship.

Fair Value Hedges

In a fair value hedge, changes in the fair value of both the derivative instrument and the hedged asset or liability attributable to the risk being hedged are recognized in the same income statement line item in the Consolidated Statements of Operations when the changes in fair value occur.

Citizens has outstanding interest rate swap agreements utilized to manage the interest rate exposure on its long-term borrowings and AFS debt securities. In March 2020 the fair value hedge of certain fixed rate residential mortgages was terminated due to a portion of the hedged item being sold. Certain fair value hedges have been designated as a last-of-layer hedge, which affords the Company the ability to execute a fair value hedge of the interest rate risk associated with a portfolio of similar pre-payable assets whereby the last dollar amount estimated to remain in the portfolio of assets is identified as the hedged item.

The following table presents the change in fair value of interest rate contracts, designated as fair value hedges, as well as the change in fair value of the related hedged items attributable to the risk being hedged, included in the Consolidated Statements of Operations:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019			Affected Line Item in the Consolidated Statements of Operations
Interest rate swaps hedging borrowed funds		($16	)		$18			$82			$122		Interest expense - borrowed funds
Hedged long-term debt attributable to the risk being hedged	17			(18		)	(78		)	(121		)	Interest expense - borrowed funds
Interest rate swaps hedging fixed rate loans	—			(10		)	17			(26		)	Interest and fees on loans and leases
Hedged fixed rate loans attributable to the risk being hedged	—			10			(17		)	26			Interest and fees on loans and leases
Interest rate swaps hedging debt securities available for sale	7			(13		)	(114		)	(13		)	Interest income - investment securities
Hedged debt securities available for sale attributable to risk being hedged	(7		)	13			114			13			Interest income - investment securities

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The following table reflects amounts recorded on the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges:    

	September 30, 2020				December 31, 2019
(in millions)	Debt securities available for sale(1)		Long-term borrowed funds		Debt securities available for sale(1)			Residential mortgages		Long-term borrowed funds
Carrying amount of hedged assets		$12,314		$—		$15,798			$976		$—
Carrying amount of hedged liabilities	—		4,072		—			—		4,689
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	107		128		(8		)	17		50

⁽¹⁾ The Company designated $2.0 billion as the hedged amount (from a closed portfolio of prepayable financial assets with a carrying value of $12.3 billion and $15.8 billion at September 30, 2020 and December 31, 2019, respectively) in a last-of-layer hedging relationship, which commenced in the third quarter of 2019.

Cash Flow Hedges

In a cash flow hedge, the entire change in the fair value of the interest rate swap included in the assessment of hedge effectiveness is initially recorded in OCI and is subsequently reclassified from OCI to current period earnings (interest income or interest expense) in the same period that the hedged item affects earnings.

Citizens has outstanding interest rate swap agreements designed to hedge a portion of the Company’s floating rate assets and liabilities. All of these swaps have been deemed highly effective cash flow hedges. During the next 12 months, there are $2 million in pre-tax net gains on derivative instruments included in OCI expected to be reclassified to net interest income in the Consolidated Statements of Operations. This amount could differ from amounts actually recognized due to changes in interest rates, hedge de-designations, and the addition of other hedges subsequent to September 30, 2020.

The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income relating to derivative instruments designated as cash flow hedges:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019
Amount of pre-tax net (losses) gains recognized in OCI		$—			($5	)		$118			$138
Amount of pre-tax net gains (losses) reclassified from OCI into interest income	68			(22		)	128			(62		)
Amount of pre-tax net (losses) gains reclassified from OCI into interest expense	(11		)	8			(22		)	9

Derivatives Not Designated As Hedging Instruments

Economic Hedges

The Company’s economic hedges include those related to offsetting customer derivatives, residential mortgage loan derivatives (including interest rate lock commitments and forward sales commitments) and derivatives to hedge its residential MSR portfolio. Customer derivatives include interest rate and foreign exchange derivative contracts designed to meet the hedging and financing needs of the Company’s customers, and are economically hedged by the Company to offset its market exposure. Interest rate lock commitments on residential mortgage loans that will be held for sale are considered derivative instruments, and are economically hedged by entering into forward sale commitments to manage changes in fair value due to interest rate risk. Residential MSR portfolio derivatives are entered to hedge the risk of changes in the fair value of the Company’s MSR asset.

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The following table presents the effect of economic hedges on noninterest income:

	Amounts Recognized in Noninterest Income for the
	Three Months Ended September 30,						Nine Months Ended September 30,						Affected Line Item in the Consolidated Statements of Operations
(in millions)	2020			2019			2020			2019
Economic hedge type:
Customer interest rate contracts		$7			$196			$1,276			$850		Foreign exchange and interest rate products
Customer foreign exchange contracts	80			(81		)	73			(162		)	Foreign exchange and interest rate products
Derivative transactions to hedge interest rate risk	1			(182		)	(1,245		)	(809		)	Foreign exchange and interest rate products
Derivative transactions to hedge foreign exchange risk	(126		)	130			(77		)	224			Foreign exchange and interest rate products
Residential loan commitments	36			6			190			22			Mortgage banking fees
Derivative contracts used to hedge residential loan commitments	6			29			(13		)	24			Mortgage banking fees
Derivative contracts used to hedge residential MSRs	2			92			335			208			Mortgage banking fees
Other derivative contracts	26			—			(30		)	—			Foreign exchange and interest rate products
Derivative transactions to hedge other derivative risk	(25		)	—			32			—			Foreign exchange and interest rate products
Total		$7			$190			$541			$357

NOTE 10 - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table presents the changes in the balances, net of income taxes, of each component of AOCI:

	As of and for the Three Months Ended September 30,
(in millions)	Net Unrealized (Losses) Gains on Derivatives			Net Unrealized (Losses) Gains on Debt Securities			Employee Benefit Plans			Total AOCI
Balance at July 1, 2019		($6	)		($25	)		($457	)		($488	)
Other comprehensive income before reclassifications	(4		)	42			—			38
Other-than-temporary impairment not recognized in earnings on debt securities	—			(1		)	—			(1		)
Amounts reclassified to the Consolidated Statements of Operations	10			(2		)	3			11
Net other comprehensive income	6			39			3			48
Balance at September 30, 2019		$—			$14			($454	)		($440	)
Balance at July 1, 2020		$54			$448			($408	)		$94
Other comprehensive (loss) income before reclassifications	—			(44		)	—			(44		)
Amounts reclassified to the Consolidated Statements of Operations	(42		)	(1		)	3			(40		)
Net other comprehensive (loss) income	(42		)	(45		)	3			(84		)
Balance at September 30, 2020		$12			$403			($405	)		$10
Primary location of amounts reclassified to the Consolidated Statements of Operations	Net interest income			Securities gains, net			Other operating expense

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	As of and for the Nine Months Ended September 30,
(in millions)	Net Unrealized (Losses) Gains on Derivatives			Net Unrealized (Losses) Gains on Debt Securities			Employee Benefit Plans			Total AOCI
Balance at January 1, 2019		($143	)		($490	)		($463	)		($1,096	)
Other comprehensive income before reclassifications	103			509			—			612
Amounts reclassified to the Consolidated Statements of Operations	40			(10		)	9			39
Net other comprehensive income	143			499			9			651
Cumulative effect of change in accounting principle	—			5			—			5
Balance at September 30, 2019		$—			$14			($454	)		($440	)
Balance at January 1, 2020		$3			$1			($415	)		($411	)
Other comprehensive income before reclassifications	88			405			—			493
Amounts reclassified to the Consolidated Statements of Operations	(79		)	(3		)	10			(72		)
Net other comprehensive income	9			402			10			421
Balance at September 30, 2020		$12			$403			($405	)		$10
Primary location of amounts reclassified to the Consolidated Statements of Operations	Net interest income			Securities gains, net			Other operating expense

NOTE 11 - STOCKHOLDERS’ EQUITY

Preferred Stock

The following table summarizes the Company’s preferred stock:

			September 30, 2020			December 31, 2019
(in millions, except per share and share data)	Liquidation value per share		Preferred Shares		Carrying Amount	Preferred Shares	Carrying Amount
Authorized ($25 par value)			100,000,000			100,000,000
Issued and outstanding:
Series A	$1,000		250,000		$247	250,000	$247
Series B	1,000		300,000		296	300,000	296
Series C	1,000		300,000		297	300,000	297
Series D	1,000	(1)	300,000	(2)	293	300,000	293
Series E	1,000	(1)	450,000	(3)	437	450,000	437
Series F	1,000		400,000		395	—	—
Total			2,000,000		$1,965	1,600,000	$1,570

⁽¹⁾ Equivalent to $25 per depositary share.

⁽²⁾ Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock.

⁽³⁾ Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock.

For further detail regarding the terms and conditions of the Company’s preferred stock, see Note 16 to the Company’s Consolidated Financial Statements in the 2019 Form 10-K and Note 11 to the Company’s Quarterly Report on Form 10-Q for the period ended June 30, 2020.

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Dividends

The following table provides information related to dividends per share and in the aggregate, declared and paid, for each type of stock issued and outstanding:

	Three Months Ended September 30, 2020						Three Months Ended September 30, 2019
(in millions, except per share data)	Dividends Declared per Share		Dividends Declared		Dividends Paid		Dividends Declared per Share		Dividends Declared		Dividends Paid
Common stock		$0.39		$168		$168		$0.36		$162		$162
Preferred stock
Series A		$10.90		$3		$3		$27.50		$7		$—
Series B	—		—		9		—		—		9
Series C	15.94		4		5		15.94		5		4
Series D	15.88		4		5		15.88		5		5
Series E	12.50		6		6		—		—		—
Series F	19.15		8		—		—		—		—
Total preferred stock				$25		$28				$17		$18

	Nine Months Ended September 30, 2020						Nine Months Ended September 30, 2019
(in millions, except per share and share data)	Dividends Declared per Share		Dividends Declared		Dividends Paid		Dividends Declared per Share		Dividends Declared		Dividends Paid
Common stock		$1.17		$504		$504		$1.00		$459		$459
Preferred stock
Series A		$51.88		$13		$10		$55.00		$14		$7
Series B	30.00		9		18		30.00		9		20
Series C	47.81		14		15		47.81		14		13
Series D	47.63		14		15		43.57		13		8
Series E	37.50		17		15		—		—		—
Series F	19.15		8		—		—		—		—
Total preferred stock				$75		$73				$50		$48

Treasury Stock

During the nine months ended September 30, 2020, the Company repurchased $270 million, or 7,548,655 shares, of its outstanding common stock, which are held in treasury stock. On March 16, 2020, the Company announced it would suspend all share repurchase activity through June 30, 2020. On April 17, 2020, the Company extended this suspension through December 31, 2020.

NOTE 12 - COMMITMENTS AND CONTINGENCIES

A summary of outstanding off-balance sheet arrangements is presented below. For more information on these arrangements, see Note 18 in the Company’s 2019 Form 10-K.

(in millions)	September 30, 2020		December 31, 2019
Commitments to extend credit		$73,173		$72,743
Letters of credit	2,132		2,190
Risk participation agreements	103		37
Loans sold with recourse	48		37
Marketing rights	29		33
Total		$75,485		$75,040

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Commitments to Extend Credit

Commitments to extend credit are agreements to lend to customers in accordance with conditions contractually agreed upon in advance. Generally, the commitments have fixed expiration dates or termination clauses and may require payment of a fee. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements.

The Company’s commercial loan trading desk provides ongoing secondary market support and liquidity to its clients. Unsettled loan trades (e.g., loan purchase contracts) represent firm commitments to purchase or sell loans from / to a third party at an agreed-upon price. Principal amounts associated with unsettled commercial loan trades are off-balance sheet commitments until delivery of the loans has taken place. The principal balances of unsettled commercial loan trade purchases and sales were $69 million and $143 million, respectively, at September 30, 2020 and $183 million and $236 million, respectively, at December 31, 2019.

Letters of Credit

Letters of credit in the table above reflect commercial, standby financial and standby performance letters of credit. Standby letters of credit, both financial and performance, are issued by the Company for its customers. They are used as conditional guarantees of payment to a third party in the event the customer either fails to make specific payments (financial) or fails to complete a specific project (performance). The Company’s exposure to credit loss in the event of counterparty nonperformance in connection with the above instruments is represented by the contractual amount of those instruments, net of the value of collateral held. Generally, letters of credit are collateralized by cash, accounts receivable, inventory or investment securities. Credit risk associated with letters of credit is considered in determining the appropriate amounts of reserves for unfunded commitments. Standby letters of credit and commercial letters of credit are issued for terms of up to ten years and one year, respectively.

Other Commitments

Citizens has additional off-balance sheet arrangements that are summarized below:

• Marketing Rights - During 2003, Citizens entered into a 25-year agreement to acquire the naming and marketing rights of a baseball stadium in Pennsylvania.

• Loans sold with recourse - Citizens is an originator and servicer of residential mortgages and routinely sells such mortgage loans in the secondary market and to GSEs. In the context of such sales, the Company makes certain representations and warranties regarding the characteristics of the underlying loans and, as a result, may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of those representations and warranties. The Company also sells the government guaranteed portion of certain SBA loans to outside investors, for which it retains the servicing rights.

• Risk Participation Agreements - RPAs are guarantees issued by the Company to other parties for a fee, whereby the Company agrees to participate in the credit risk of a derivative customer of the other party. The current amount of credit exposure is spread out over 84 counterparties. RPAs generally have terms ranging from one year to five years; however, certain outstanding agreements have terms as long as nine years.

Contingencies

The Company operates in a legal and regulatory environment that exposes it to potentially significant risks. A certain amount of litigation ordinarily results from the nature of the Company’s banking and other businesses. The Company is a party to legal proceedings, including class actions. The Company is also the subject of investigations, reviews, subpoenas, and regulatory matters arising out of its normal business operations, which, in some instances, relate to concerns about fair lending, unfair and/or deceptive practices, mortgage-related issues, and mis-selling of certain products. In addition, the Company engages in discussions with relevant governmental and regulatory authorities on a regular and ongoing basis regarding various issues, and any issues discussed or identified may result in investigatory or other action being taken. Litigation and regulatory matters may result in settlements, damages, fines, penalties, public or private censure, increased costs, required remediation, restrictions on business activities, or other impacts on the Company.

In these disputes and proceedings, the Company contests liability and the amount of damages as appropriate. Given their complex nature, and based on the Company's experience, it may be years before some of these matters are finally resolved. Moreover, before liability can be reasonably estimated for a claim, numerous legal and factual issues may need to be examined, including through potentially lengthy discovery and determination of important

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factual matters, and by addressing novel or unsettled legal issues relevant to the proceedings in question. The Company cannot predict with certainty if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages. The Company recognizes a provision for a claim when, in the opinion of management after seeking legal advice, it is probable that a liability exists and the amount of loss can be reasonably estimated. In many proceedings, however, it is not possible to determine whether any loss is probable or to estimate the amount of any loss.

Based on information currently available, the advice of legal counsel and other advisers, and established reserves, management believes that the aggregate liabilities, if any, potentially arising from these proceedings will not have a materially adverse effect on the Company’s unaudited interim Consolidated Financial Statements.

NOTE 13 - FAIR VALUE MEASUREMENTS

Citizens measures or monitors many of its assets and liabilities on a fair value basis. Fair value is used on a recurring basis for assets and liabilities for which fair value is the required or elected measurement basis of accounting. Additionally, fair value is used on a nonrecurring basis to evaluate assets for impairment or for disclosure purposes. Nonrecurring fair value adjustments typically involve the application of lower of cost or market accounting or write-downs of individual assets. Citizens also applies the fair value measurement guidance to determine amounts reported for certain disclosures in this Note for assets and liabilities that are not required to be reported at fair value in the financial statements.

Fair Value Option

Citizens elected to account for residential mortgage LHFS and certain commercial and commercial real estate LHFS at fair value.

	September 30, 2020							December 31, 2019
(in millions)	Aggregate Fair Value		Aggregate Unpaid Principal		Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal			Aggregate Fair Value		Aggregate Unpaid Principal		Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal
Residential mortgage loans held for sale, at fair value		$3,425		$3,256		$169			$1,778		$1,727		$51
Commercial and commercial real estate loans held for sale, at fair value	162		172		(10		)	168		175		(7		)

For more information on the election of the fair value option for these assets see Note 19 in the Company’s 2019 Form 10-K.

The following table presents the changes in fair value for assets where the Company has elected the fair value option:

	Three Months Ended September 30,					Nine Months Ended September 30,
(in millions)	2020		2019			2020			2019		Affected Line Item in the Consolidated Statements of Operations
Residential mortgage loans held for sale, at fair value		$46		($4	)		$149			$5	Mortgage banking fees
Commercial and commercial real estate loans held for sale, at fair value	6		—			(2		)	4		Capital market fees

Recurring Fair Value Measurements

Citizens utilizes a variety of valuation techniques to measure its assets and liabilities at fair value on a recurring basis. For more information on the valuation techniques utilized to measure recurring fair value see Note 19 in the Company’s 2019 Form 10-K.

Asset-backed securities

The fair value of securities backed by education loans is estimated using observable inputs, including prices of similar securities that transact in the marketplace and current market assumptions related to yield, as well as unobservable inputs, including expected conditional default rates and prepayment speed estimates. Therefore, the

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Company classifies these asset-backed securities in Level 3 of the fair value hierarchy given the use of unobservable inputs.

Forward commitments to sell to-be-announced mortgage securities

The fair value of TBAs is estimated using observable prices of similar loan pools that transact in the marketplace, as well as sector curves and benchmarking techniques. Therefore, the Company classifies TBAs in Level 2 of the fair value hierarchy given the observable market inputs.

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities on a recurring basis at September 30, 2020:

(in millions)	Total		Level 1		Level 2		Level 3
Debt securities available for sale:
Mortgage-backed securities		$22,056		$—		$22,056		$—
Asset-backed securities	813		—		—		813
State and political subdivisions	4		—		4		—
U.S. Treasury and other	11		11		—		—
Total debt securities available for sale	22,884		11		22,060		813
Loans held for sale, at fair value:
Residential loans held for sale	3,425		—		3,425		—
Commercial loans held for sale	162		—		162		—
Total loans held for sale, at fair value	3,587		—		3,587		—
Mortgage servicing rights	606		—		—		606
Derivative assets:
Interest rate contracts	1,765		—		1,765		—
Foreign exchange contracts	239		—		239		—
TBA contracts	7		—		7		—
Other contracts	275		—		66		209
Total derivative assets	2,286		—		2,077		209
Equity securities, at fair value:
Money market mutual fund investments	57		57		—		—
Total equity securities, at fair value	57		57		—		—
Total assets		$29,420		$68		$27,724		$1,628
Derivative liabilities:
Interest rate contracts		$217		$—		$217		$—
Foreign exchange contracts	189		—		189		—
TBA contracts	34		—		34		—
Other contracts	66		—		66		—
Total derivative liabilities	506		—		506		—
Total liabilities		$506		$—		$506		$—

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The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities on a recurring basis at December 31, 2019:

(in millions)	Total		Level 1		Level 2		Level 3
Debt securities available for sale:
Mortgage-backed securities		$20,537		$—		$20,537		$—
State and political subdivisions	5		—		5		—
U.S. Treasury and other	71		71		—		—
Total debt securities available for sale	20,613		71		20,542		—
Loans held for sale, at fair value:
Residential loans held for sale	1,778		—		1,778		—
Commercial loans held for sale	168		—		168		—
Total loans held for sale, at fair value	1,946		—		1,946		—
Mortgage servicing rights	642		—		—		642
Derivative assets:
Interest rate contracts	773		—		773		—
Foreign exchange contracts	174		—		174		—
Other contracts	37		—		18		19
Total derivative assets	984		—		965		19
Equity securities, at fair value:
Money market mutual fund investments	47		47		—		—
Total equity securities, at fair value	47		47		—		—
Total assets		$24,232		$118		$23,453		$661
Derivative liabilities:
Interest rate contracts		$133		$—		$133		$—
Foreign exchange contracts	166		—		166		—
Other contracts	23		—		23		—
Total derivative liabilities	322		—		322		—
Total liabilities		$322		$—		$322		$—

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The following tables present a roll forward of the balance sheet amounts for assets measured at fair value on a recurring basis and classified as Level 3:

	Three Months Ended September 30, 2020								Nine Months Ended September 30, 2020
(in millions)	Mortgage Servicing Rights			Asset-Backed Securities		Other Derivative Contracts			Mortgage Servicing Rights			Asset-Backed Securities		Other Derivative Contracts
Beginning balance		$568			$—		$173			$642			$—		$19
Transfers upon election of fair value method	—			—		—			190			—		—
Beginning balance, adjusted	568			—		173			832			—		19
Purchases	—			813		—			—			813		—
Issuances	85			—		283			238			—		688
Settlements (1)	(55		)	—		(372		)	(141		)	—		(792		)
Changes in fair value during the period recognized in earnings (2)	8			—		125			(323		)	—		294
Ending balance		$606			$813		$209			$606			$813		$209

	Three Months Ended September 30, 2019						Nine Months Ended September 30, 2019
(in millions)	Mortgage Servicing Rights			Other Derivative Contracts			Mortgage Servicing Rights			Other Derivative Contracts
Beginning balance		$531			$25			$600			$—
Issuances	78			61			170			104
Settlements (1)	(31		)	(64		)	(88		)	(107		)
Changes in fair value during the period recognized in earnings (2)	(68		)	4			(172		)	11
Transfers from Level 2 to Level 3 (3)	—			—			—			18
Ending balance		$510			$26			$510			$26

⁽¹⁾ Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial

paydowns, and ii) loans that paid off during the period.

⁽²⁾ Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

⁽³⁾ Reflects changes in the significance of unobservable inputs on derivative contracts associated with mortgage origination activities.

The following table presents quantitative information about the Company’s Level 3 assets, including the range and weighted-average of the significant unobservable inputs used to fair value these assets, as well as valuation techniques used.

	As of September 30, 2020
	Valuation Technique	Unobservable Input	Range (Weighted Average)
Mortgage servicing rights	Discounted Cash Flow	Constant prepayment rate	10.87-37.32% CPR (19.4% CPR)
		Option adjusted spread	350-1,060 bps (608 bps)
Asset-Backed Securities	Discounted Cash Flow	Conditional prepayment rate	8.00%
		Constant default rate	1.85%
Other derivative contracts	Internal Model	Pull through rate	11.72-100.00% (82.45%)
		MSR value	(26.73)-124.27 bps (81.38 bps)

Nonrecurring Fair Value Measurements

Fair value is also used on a nonrecurring basis to evaluate collateral-dependent loans for impairment or for disclosure purposes. For more information on the valuation techniques utilized to measure nonrecurring fair value see Note 19 in the Company’s 2019 Form 10-K.

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The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019
Collateral-dependent loans		($21	)		($8	)		($65	)		($36	)

The following table presents assets measured at fair value on a nonrecurring basis:

	September 30, 2020								December 31, 2019
(in millions)	Total		Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3
Collateral-dependent loans		$633		$—		$633		$—		$312		$—		$312		$—

The following table presents the estimated fair value for financial instruments not recorded at fair value in the unaudited interim Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions:

	September 30, 2020
	Total				Level 1				Level 2				Level 3
(in millions)	Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value
Financial assets:
Securities held to maturity		$2,578		$2,709		$—		$—		$2,578		$2,709		$—		$—
Equity securities, at cost	605		605		—		—		597		597		8		8
Other loans held for sale	127		127		—		—		—		—		127		127
Loans and leases	124,071		125,498		—		—		633		633		123,438		124,865
Financial liabilities:
Deposits	142,921		143,004		—		—		142,921		143,004		—		—
Short-term borrowed funds	252		252		—		—		252		252		—		—
Long-term borrowed funds	9,109		9,568		—		—		9,109		9,568		—		—

	December 31, 2019
	Total				Level 1				Level 2				Level 3
(in millions)	Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value
Financial assets:
Securities held to maturity		$3,202		$3,242		$—		$—		$3,202		$3,242		$—		$—
Equity securities, at cost	807		807		—		—		807		807		—		—
Other loans held for sale	1,384		1,384		—		—		—		—		1,384		1,384
Loans and leases	119,088		119,792		—		—		312		312		118,776		119,480
Financial liabilities:
Deposits	125,313		125,340		—		—		125,313		125,340		—		—
Short-term borrowed funds	274		274		—		—		274		274		—		—
Long-term borrowed funds	14,047		14,228		—		—		14,047		14,228		—		—

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NOTE 14 - NONINTEREST INCOME

Revenues from Contracts with Customers

The following table presents the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment:

	Three Months Ended September 30, 2020						Three Months Ended September 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Consolidated (1)		Consumer Banking		Commercial Banking		Consolidated (1)
Service charges and fees		$71		$25		$96		$102		$25		$127
Card fees	49		7		56		57		10		67
Capital markets fees	—		50		50		—		38		38
Trust and investment services fees	53		—		53		50		—		50
Other banking fees	—		3		3		1		2		3
Total revenue from contracts with customers		$173		$85		$258		$210		$75		$285

	Nine Months Ended September 30, 2020						Nine Months Ended September 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Consolidated (1)		Consumer Banking		Commercial Banking		Consolidated (1)
Service charges and fees		$222		$76		$298		$298		$77		$375
Card fees	136		24		160		162		28		190
Capital markets fees	—		163		163		—		140		140
Trust and investment services fees	151		—		151		150		—		150
Other banking fees	—		7		7		1		7		8
Total revenue from contracts with customers		$509		$270		$779		$611		$252		$863

⁽¹⁾ There is no revenue from contracts with customers included in Other non-segment operations.

The Company recognized trailing commissions of $3 million and $4 million for the three months ended September 30, 2020 and 2019, respectively, and $10 million and $11 million for the nine months ended September 30, 2020 and 2019, respectively, related to services provided in previous reporting periods. Fees from other investment services are recognized at a point in time upon completion of the service.

Revenue from Other Sources

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Bank-owned life insurance		$13		$14		$41		$41

NOTE 15 - OTHER OPERATING EXPENSE

The following table presents the details of other operating expense:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Promotional expense		$24		$31		$75		$86
Other	71		96		242		269
Other operating expense		$95		$127		$317		$355

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NOTE 16 - EARNINGS PER SHARE

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions, except share and per share data)	2020		2019		2020		2019
Numerator (basic and diluted):
Net income		$314		$449		$601		$1,341
Less: Preferred stock dividends	25		17		75		50
Net income available to common stockholders		$289		$432		$526		$1,291
Denominator:
Weighted-average common shares outstanding - basic	426,846,096		445,703,987		427,058,412		454,802,186
Dilutive common shares: share-based awards	1,146,253		1,430,608		1,083,946		1,416,569
Weighted-average common shares outstanding - diluted	427,992,349		447,134,595		428,142,358		456,218,755
Earnings per common share:
Basic		$0.68		$0.97		$1.23		$2.84
Diluted (1)	0.68		0.97		1.23		2.83

⁽¹⁾ Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted average antidilutive shares totaling 1,193,668 and 772 for the three months ended September 30, 2020 and 2019, respectively, and 1,249,785 and 359,952 for the nine months ended September 30, 2020 and 2019, respectively.

NOTE 17 - BUSINESS OPERATING SEGMENTS

Citizens is managed by its Chief Executive Officer on a segment basis. The Company’s two business operating segments are Consumer Banking and Commercial Banking. The business segments are determined based on the products and services provided, or the type of customer served. Each segment has a segment head who reports directly to the Chief Executive Officer. The Chief Executive Officer has final authority over resource allocation decisions and performance assessment. The business segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. For more information on the Company’s business operating segments, as well as Other non-segment operations, see Note 25 in the Company’s 2019 Form 10-K.

	As of and for the Three Months Ended September 30, 2020
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$845		$421		($129	)		$1,137
Noninterest income	495		144		15			654
Total revenue	1,340		565		(114		)	1,791
Noninterest expense	742		210		36			988
Profit (loss) before provision for credit losses	598		355		(150		)	803
Provision for credit losses	55		161		212			428
Income (loss) before income tax expense (benefit)	543		194		(362		)	375
Income tax expense (benefit)	136		41		(116		)	61
Net income (loss)		$407		$153		($246	)		$314
Total average assets		$73,605		$60,889		$43,181			$177,675

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	As of and for the Three Months Ended September 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$799		$360		($14	)		$1,145
Noninterest income	336		133		24			493
Total revenue	1,135		493		10			1,638
Noninterest expense	718		213		42			973
Profit (loss) before provision for credit losses	417		280		(32		)	665
Provision for credit losses	83		27		(9		)	101
Income (loss) before income tax expense (benefit)	334		253		(23		)	564
Income tax expense (benefit)	83		57		(25		)	115
Net income		$251		$196		$2			$449
Total average assets		$66,365		$55,614		$40,131			$162,110

	As of and for the Nine Months Ended September 30, 2020
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$2,452		$1,205		($200	)		$3,457
Noninterest income	1,280		413		48			1,741
Total revenue	3,732		1,618		(152		)	5,198
Noninterest expense	2,215		644		120			2,979
Profit (loss) before provision for credit losses	1,517		974		(272		)	2,219
Provision for credit losses	232		274		986			1,492
Income (loss) before income tax expense (benefit)	1,285		700		(1,258		)	727
Income tax expense (benefit)	322		147		(343		)	126
Net income (loss)		$963		$553		($915	)		$601
Total average assets		$71,227		$61,722		$41,943			$174,892

	As of and for the Nine Months Ended September 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$2,386		$1,103		($18	)		$3,471
Noninterest income	860		432		91			1,383
Total revenue	3,246		1,535		73			4,854
Noninterest expense	2,133		639		89			2,861
Profit (loss) before provision for credit losses	1,113		896		(16		)	1,993
Provision for credit losses	228		73		(18		)	283
Income before income tax expense (benefit)	885		823		2			1,710
Income tax expense (benefit)	219		184		(34		)	369
Net income		$666		$639		$36			$1,341
Total average assets		$65,624		$55,793		$39,927			$161,344

There have been no significant changes in the management accounting practices utilized by the Company regarding the basis of presentation for segment results as discussed in Note 25 in the Company’s 2019 Form 10-K.

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

The information presented in the “Market Risk” section of Part I, Item 2 is incorporated herein by reference.

ITEM 4. CONTROLS AND PROCEDURES

The Company maintains a set of disclosure controls and procedures designed to ensure that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act, is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms. The design of any disclosure controls and procedures is based in part upon certain assumptions about the likelihood of future events, and there can be no assurance that any design will succeed in achieving its stated goals under all potential future conditions. Any controls and procedures, no matter how well designed and operated, can provide only reasonable,

Citizens Financial Group, Inc. | 93

not absolute, assurance of achieving the desired control objectives. In accordance with Rule 13a-15(b) of the Exchange Act, as of the end of the period covered by this quarterly report, an evaluation was carried out under the supervision and with the participation of the Company’s management, including its Chief Executive Officer and Chief Financial Officer, of the effectiveness of its disclosure controls and procedures. Based on that evaluation, the Company’s Chief Executive Officer and Chief Financial Officer concluded that the Company’s disclosure controls and procedures, as of the end of the period covered by this quarterly report, were effective to provide reasonable assurance that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized and reported within the time periods specified in SEC rules and forms and is accumulated and communicated to the Company’s management, including the Chief Executive Officer and Chief Financial Officer, as appropriate to allow timely decisions regarding required disclosure.

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

The information required by this item is presented in Note 12, which is incorporated herein by reference.

ITEM 1A. RISK FACTORS

In addition to the other information set forth in this Report, you should consider the risks described under the caption “Risk Factors” in the Company’s 2019 Form 10-K and Quarterly Report on Form 10-Q for the period ended June 30, 2020.

ITEM 2. UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

None.

ITEM 6. EXHIBITS

3.1 Amended and Restated Certificate of Incorporation of the Registrant as in effect on the date hereof (incorporated herein by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed April 24, 2020)

3.2 Certificate of Designations of the Registrant with respect to the Series F Preferred Stock, dated June 1, 2020, filed with the Secretary of State of the State of Delaware and effective June 1, 2020 (incorporated herein by reference to Exhibit 3.1 of the Current Report on Form 8-K, filed June 4, 2020)

3.3 Amended and Restated Bylaws of the Registrant (as amended and restated on April 23, 2020) (incorporated herein by reference to Exhibit 3.2 of the Current Report on Form 8-K, filed April 24, 2020)

31.1 Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002*

31.2 Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002*

32.1 Certification of Chief Executive Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*

32.2 Certification of Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002*

101 The following materials from the Registrant's Quarterly Report on Form 10-Q for the fiscal quarter ended September 30, 2020, formatted in inline XBRL: (i) the Consolidated Balance Sheets, (ii) the Consolidated Statements of Operations, (iii) the Consolidated Statements of Comprehensive Income, (iv) the Consolidated Statements of Changes in Stockholders’ Equity, (v) the Consolidated Statements of Cash Flows and (vi) the Notes to Consolidated Financial Statements*

104 Cover page interactive data file in inline XBRL format, included in Exhibit 101 to this report*

* Filed herewith.

Citizens Financial Group, Inc. | 94

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized on November 4, 2020.

CITIZENS FINANCIAL GROUP, INC.
(Registrant)
By:	/s/ C. Jack Read
	Name: C. Jack Read
	Title: Executive Vice President, Chief Accounting Officer and Controller
	(Principal Accounting Officer and Authorized Officer)

Citizens Financial Group, Inc. | 95

EX-31.1

EXHIBIT 31.1

CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

_________________________________________________________________________________________

I, Bruce Van Saun, certify that:

1. I have reviewed this Quarterly Report on Form 10-Q of Citizens Financial Group, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting.

Date: November 4, 2020                        

/s/ Bruce Van Saun

Bruce Van Saun

Chief Executive Officer

EX-31.2

EXHIBIT 31.2

CERTIFICATION PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

_________________________________________________________________________________________

I, John F. Woods, certify that:

1. I have reviewed this Quarterly Report on Form 10-Q of Citizens Financial Group, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a. Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b. Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c. Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d. Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a. All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b. Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal controls over financial reporting.

Date: November 4, 2020                            

/s/ John F. Woods

John F. Woods

Chief Financial Officer

EX-32.1

EXHIBIT 32.1

CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO SECTION 906

OF THE SARBANES-OXLEY ACT OF 2002

_________________________________________________________________________________________

Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned Chief Executive Officer of Citizens Financial Group, Inc. (the "Company"), does hereby certify that:

1. The Quarterly Report on Form 10-Q of the Company for the quarter ended September 30, 2020 (the “Form 10-Q”) fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

2. The information contained in the Form 10-Q fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: November 4, 2020

/s/ Bruce Van Saun

Bruce Van Saun

Chief Executive Officer

A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff on request.

EX-32.2

EXHIBIT 32.2

CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO SECTION 906

OF THE SARBANES-OXLEY ACT OF 2002

_________________________________________________________________________________________

Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, the undersigned Chief Financial Officer of Citizens Financial Group, Inc. (the "Company"), does hereby certify that:

1. The Quarterly Report on Form 10-Q of the Company for the quarter ended September 30, 2020 (the “Form 10-Q”) fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended; and

2. The information contained in the Form 10-Q fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: November 4, 2020

/s/ John F. Woods

John F. Woods

Chief Financial Officer

A signed original of this written statement required by Section 906 has been provided to the Company and will be retained by the Company and furnished to the Securities and Exchange Commission or its staff on request.

XML

Cover Page - shares	9 Months Ended
	Sep. 30, 2020	Oct. 30, 2020
Entity Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2020
Document Transition Report	false
Entity File Number	001-36636
Entity Registrant Name	CITIZENS FINANCIAL GROUP INC/RI
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	05-0412693
Entity Address, Address Line One	One Citizens Plaza
Entity Address, City or Town	Providence
Entity Address, State or Province	RI
Entity Address, Postal Zip Code	02903
City Area Code	401
Local Phone Number	456-7000
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		427,073,084
Entity Central Index Key	0000759944
Amendment Flag	false
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q3
Current Fiscal Year End Date	--12-31
Common Stock
Entity Information [Line Items]
Title of 12(b) Security	Common stock, $0.01 par value per share
Trading Symbol	CFG
Security Exchange Name	NYSE
Series D Preferred Stock
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares, each representing a 1/40th interest in a share of 6.350% Fixed-to-Floating Rate Non-Cumulative Perpetual Preferred Stock, Series D
Trading Symbol	CFG PrD
Security Exchange Name	NYSE
Series E Preferred Stock
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares, each representing a 1/40th interest in a share of 5.000% Fixed-Rate Non-Cumulative Perpetual Preferred Stock, Series E
Trading Symbol	CFG PrE
Security Exchange Name	NYSE

XML

CONSOLIDATED BALANCE SHEETS (UNAUDITED) - USD ($) $ in Millions		Sep. 30, 2020	Dec. 31, 2019
ASSETS:
Cash and due from banks		$ 904	$ 1,175
Interest-bearing cash and due from banks		8,312	2,211
Interest-bearing deposits in banks		328	297
Debt securities available for sale, at fair value (including $577 and $359 pledged to creditors, respectively)	[1]	22,884	20,613
Debt securities held to maturity (fair value of $2,709 and $3,242 respectively, and including $159 and $249 pledged to creditors, respectively)	[1]	2,578	3,202
Equity investment securities, at fair value		57	47
Equity investment securities, at cost		605	807
Loans held for sale, at fair value		3,587	1,946
Other loans held for sale		127	1,384
Loans and leases		124,071	119,088
Less: Allowance for loan and lease losses		(2,542)	(1,252)
Net loans and leases		121,529	117,836
Derivative assets		2,030	807
Premises and equipment, net		747	761
Bank-owned life insurance		1,751	1,725
Goodwill		7,050	7,044
Other assets		6,739	5,878
TOTAL ASSETS		179,228	165,733
Deposits:
Noninterest-bearing		41,249	29,233
Interest-bearing		101,672	96,080
Total deposits		142,921	125,313
Short-term borrowed funds		252	274
Derivative liabilities		100	120
Deferred taxes, net		638	866
Long-term borrowed funds		9,109	14,047
Other liabilities		3,739	2,912
TOTAL LIABILITIES		156,759	143,532
Contingencies (refer to Note 12)
Preferred stock:
$25.00 par value,100,000,000 shares authorized; 2,000,000 and 1,600,000 shares issued and outstanding at September 30, 2020 and December 31, 2019, respectively		1,965	1,570
Common stock:
$0.01 par value, 1,000,000,000 shares authorized; 569,739,386 shares issued and 427,073,084 shares outstanding at September 30, 2020 and 568,238,730 shares issued and 433,121,083 shares outstanding at December 31, 2019		6	6
Additional paid-in capital		18,922	18,891
Retained earnings		6,189	6,498
Treasury stock, at cost, 142,666,302 and 135,117,647 shares at September 30, 2020 and December 31, 2019, respectively		(4,623)	(4,353)
Accumulated other comprehensive income (loss)		10	(411)
TOTAL STOCKHOLDERS’ EQUITY		22,469	22,201
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY		$ 179,228	$ 165,733

[1] Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

XML

CONSOLIDATED BALANCE SHEETS (UNAUDITED) (Parenthetical) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
ASSETS:
Securities held-to-maturity, fair value	$ 2,709	$ 3,242
STOCKHOLDERS’ EQUITY:
Preferred stock, par value (in dollars per share)	$ 25.00	$ 25.00
Preferred stock, authorized (in shares)	100,000,000	100,000,000
Preferred stock, issued (in shares)	2,000,000	1,600,000
Preferred stock, outstanding (in shares)	2,000,000	1,600,000
Common stock, par value (in dollars per share)	$ 0.01	$ 0.01
Common stock, authorized (in shares)	1,000,000,000	1,000,000,000
Common stock, issued (in shares)	569,739,386	568,238,730
Common stock, outstanding (in shares)	427,073,084	433,121,083
Treasury stock (in shares)	142,666,302	135,117,647
Available-for-sale Securities
ASSETS:
Securities, pledged to creditors	$ 577	$ 359
Held-to-maturity Securities
ASSETS:
Securities, pledged to creditors	159	249
Securities held-to-maturity, fair value	$ 2,709	$ 3,242

XML

CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
INTEREST INCOME:
Interest and fees on loans and leases	$ 1,120	$ 1,356	$ 3,614	$ 4,129
Interest and fees on loans held for sale, at fair value	21	19	56	45
Interest and fees on other loans held for sale	16	2	32	8
Investment securities	121	153	398	483
Interest-bearing deposits in banks	2	8	8	23
Total interest income	1,280	1,538	4,108	4,688
INTEREST EXPENSE:
Deposits	89	297	440	892
Short-term borrowed funds	0	2	1	8
Long-term borrowed funds	54	94	210	317
Total interest expense	143	393	651	1,217
Net interest income	1,137	1,145	3,457	3,471
Provision for credit losses	428	101	1,492	283
Net interest income after provision for credit losses	709	1,044	1,965	3,188
NONINTEREST INCOME:
Service charges and fees	97	128	299	377
Mortgage banking fees	287	117	722	222
Card fees	57	67	161	190
Capital markets fees	58	39	162	150
Trust and investment services fees	53	50	151	150
Foreign exchange and interest rate products	27	35	85	106
Letter of credit and loan fees	37	34	102	100
Securities gains, net	1	3	4	15
Net impairment losses recognized in earnings on debt securities	0	(1)	0	(2)
Other income	37	21	55	75
Total noninterest income	654	493	1,741	1,383
NONINTEREST EXPENSE:
Salaries and employee benefits	524	508	1,586	1,524
Equipment and software expense	149	130	424	381
Outside services	139	128	405	356
Occupancy	81	80	247	245
Other operating expense	95	127	317	355
Total noninterest expense	988	973	2,979	2,861
Income before income tax expense	375	564	727	1,710
Income tax expense	61	115	126	369
NET INCOME	314	449	601	1,341
Net income available to common stockholders	$ 289	$ 432	$ 526	$ 1,291
Weighted-average common shares outstanding:
Basic (in Shares)	426,846,096	445,703,987	427,058,412	454,802,186
Diluted (in Shares)	427,992,349	447,134,595	428,142,358	456,218,755
Per common share information:
Basic earnings (in dollars per share)	$ 0.68	$ 0.97	$ 1.23	$ 2.84
Diluted earnings (in Dollars per Share)	$ 0.68	$ 0.97	$ 1.23	$ 2.83

XML

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Statement of Comprehensive Income [Abstract]
Net income	$ 314	$ 449	$ 601	$ 1,341
Other comprehensive income (loss):
Net unrealized derivative instruments (losses) gains arising during the periods, net of income taxes of $0, ($1), $30 and $35, respectively	0	(4)	88	103
Reclassification adjustment for net derivative (gains) losses included in net income, net of income taxes of ($15), $4, ($27) and $13, respectively	(42)	10	(79)	40
Net unrealized debt securities (losses) gains arising during the periods, net of income taxes of ($14), $13, $131 and $165, respectively	(44)	42	405	509
Other-than-temporary impairment not recognized in earnings on debt securities, net of income taxes of $0, $0, $0 and $0, respectively	0	(1)	0	0
Reclassification of net debt securities gains to net income, net of income taxes of $0, $0, ($1) and ($3), respectively	(1)	(2)	(3)	(10)
Amortization of actuarial loss, net of income taxes of $1, $2, $2 and $5, respectively	3	3	10	9
Net other comprehensive income	(84)	48	421	651
Total comprehensive income	$ 230	$ 497	$ 1,022	$ 1,992

XML

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED) (Parenthetical) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Statement of Comprehensive Income [Abstract]
Net unrealized derivative instrument gains arising during the periods, tax	$ 0	$ (1)	$ 30	$ 35
Reclassification adjustment for net derivative (gains) losses included in net income, tax	(15)	4	(27)	13
Net unrealized debt securities gains arising during the periods, tax	(14)	13	131	165
Other-than-temporary impairment not recognized in earnings on debt securities, tax	0	0	0	0
Reclassification of net debt securities gains to net income, tax	0	0	(1)	(3)
Amortization of actuarial loss, tax	$ 1	$ 2	$ 2	$ 5

XML

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY (UNAUDITED) - USD ($) $ in Millions	Total	Preferred Stock	Common Stock	Additional Paid-in Capital	Retained Earnings	Treasury Stock, at Cost	Accumulated Other Comprehensive Income (Loss)	Cumulative Effect, Period Of Adoption, Adjustment	Cumulative Effect, Period Of Adoption, Adjustment Retained Earnings	Cumulative Effect, Period Of Adoption, Adjustment Accumulated Other Comprehensive Income (Loss)
Beginning balance (in shares) at Dec. 31, 2018		1,000,000	466,000,000
Beginning balance at Dec. 31, 2018	$ 20,817	$ 840	$ 6	$ 18,815	$ 5,385	$ (3,133)	$ (1,096)			$ 5
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends to common stockholders	(459)				(459)
Dividends to preferred stockholders	(50)				(50)
Preferred stock issued (in shares)		0
Preferred stock issued	293	$ 293
Treasury stock purchased (in shares)			(23,000,000)
Treasury stock purchased	(820)					(820)
Share-based compensation plans (in shares)			1,000,000
Share-based compensation plans	48			48		0
Employee stock purchase plan shares purchased	13			13
Total comprehensive income:
Net income	1,341				1,341
Other comprehensive income	651						651
Total comprehensive income	1,992				1,341		651
Ending balance (in shares) at Sep. 30, 2019		1,000,000	444,000,000
Ending balance at Sep. 30, 2019	21,851	$ 1,133	$ 6	18,876	6,229	(3,953)	(440)	$ 17	$ 12	5
Beginning balance (in shares) at Jun. 30, 2019		1,000,000	458,000,000
Beginning balance at Jun. 30, 2019	22,017	$ 1,133	$ 6	18,860	5,959	(3,453)	(488)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends to common stockholders	(162)				(162)
Dividends to preferred stockholders	(17)				(17)
Treasury stock purchased (in shares)			(14,000,000)
Treasury stock purchased	(500)					(500)
Share-based compensation plans (in shares)			0
Share-based compensation plans	11			11		0
Employee stock purchase plan shares purchased	5			5
Total comprehensive income:
Net income	449				449
Other comprehensive income	48						48
Total comprehensive income	497				449		48
Ending balance (in shares) at Sep. 30, 2019		1,000,000	444,000,000
Ending balance at Sep. 30, 2019	21,851	$ 1,133	$ 6	18,876	6,229	(3,953)	(440)	17	12	5
Beginning balance (in shares) at Dec. 31, 2019		2,000,000	433,000,000
Beginning balance at Dec. 31, 2019	22,201	$ 1,570	$ 6	18,891	6,498	(4,353)	(411)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends to common stockholders	(504)				(504)
Dividends to preferred stockholders	(75)				(75)
Preferred stock issued (in shares)		0
Preferred stock issued	$ 395	$ 395
Treasury stock purchased (in shares)	(7,548,655)		(7,000,000)
Treasury stock purchased	$ (270)			0		(270)
Share-based compensation plans (in shares)			1,000,000
Share-based compensation plans	17			17		0
Employee stock purchase plan shares purchased	14			14
Total comprehensive income:
Net income	601				601
Other comprehensive income	421						421
Total comprehensive income	1,022				601		421
Ending balance (in shares) at Sep. 30, 2020		2,000,000	427,000,000
Ending balance at Sep. 30, 2020	22,469	$ 1,965	$ 6	18,922	6,189	(4,623)	10	(331)	(331)	0
Beginning balance (in shares) at Jun. 30, 2020		2,000,000	427,000,000
Beginning balance at Jun. 30, 2020	22,418	$ 1,965	$ 6	18,908	6,068	(4,623)	94
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Dividends to common stockholders	(168)				(168)
Dividends to preferred stockholders	(25)				(25)
Preferred stock issued (in shares)		0
Preferred stock issued	0	$ 0
Treasury stock purchased (in shares)			0
Treasury stock purchased	0					0
Share-based compensation plans (in shares)			0
Share-based compensation plans	10			10		0
Employee stock purchase plan shares purchased	4			4
Total comprehensive income:
Net income	314				314
Other comprehensive income	(84)						(84)
Total comprehensive income	230				314		(84)
Ending balance (in shares) at Sep. 30, 2020		2,000,000	427,000,000
Ending balance at Sep. 30, 2020	$ 22,469	$ 1,965	$ 6	$ 18,922	$ 6,189	$ (4,623)	$ 10	$ (331)	$ (331)	$ 0

XML

CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED) - USD ($) $ in Millions		9 Months Ended
		Sep. 30, 2020	Sep. 30, 2019
OPERATING ACTIVITIES
Net income		$ 601	$ 1,341
Adjustments to reconcile net income to net cash provided by operating activities:
Provision for credit losses		1,492	283
Net change in loans held for sale		(655)	(697)
Depreciation, amortization and accretion		413	432
Amortization of intangibles		6	8
Deferred income taxes		(251)	(41)
Share-based compensation		34	44
Net gain on sales of:
Debt securities		(4)	(21)
Premises and equipment		0	(6)
Increase in other assets		(2,960)	(506)
Increase in other liabilities		569	133
Net cash (used in) provided by operating activities		(755)	970
Investment securities:
Purchases of debt securities available for sale		(5,547)	(4,633)
Proceeds from maturities and paydowns of debt securities available for sale		4,583	2,728
Proceeds from sales of debt securities available for sale		48	1,495
Proceeds from maturities and paydowns of debt securities held to maturity		629	280
Net decrease in equity securities, at fair value		0	136
Net decrease in equity securities, at cost		202	100
Net increase in interest-bearing deposits in banks		(31)	(10)
Acquisitions, net of cash acquired		(3)	(129)
Net increase in loans and leases		(5,303)	(1,534)
Capital expenditures, net		1	(47)
Other		(78)	(172)
Net cash used in investing activities		(5,499)	(1,786)
FINANCING ACTIVITIES
Net increase in deposits		17,608	5,139
Net decrease in short-term borrowed funds		(43)	(244)
Proceeds from issuance of long-term borrowed funds		8,323	7,300
Repayments of long-term borrowed funds		(13,258)	(10,556)
Treasury stock purchased		(270)	(820)
Net proceeds from issuance of preferred stock		395	293
Dividends declared and paid to common stockholders		(504)	(459)
Dividends declared and paid to preferred stockholders		(73)	(48)
Premium paid to exchange subordinated debt		(80)	0
Payments of employee tax withholding for share-based compensation		(14)	(21)
Net cash provided by financing activities		12,084	584
(Decrease) increase in cash and cash equivalents	[1]	5,830	(232)
Cash and cash equivalents at beginning of period	[1]	3,386	4,074
Cash and cash equivalents at end of period	[1]	$ 9,216	$ 3,842

[1] Cash and cash equivalents includes cash and due from banks and interest-bearing cash and due from banks as reflected on the Consolidated Balance Sheets.

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BASIS OF PRESENTATION

9 Months Ended

Sep. 30, 2020

Organization, Consolidation and Presentation of Financial Statements [Abstract]

BASIS OF PRESENTATION

NOTE 1 - BASIS OF PRESENTATION

Basis of Presentation

The unaudited interim Consolidated Financial Statements, including the Notes presented in this document of Citizens Financial Group, Inc., have been prepared in accordance with GAAP interim reporting requirements, and therefore do not include all information and Notes included in the audited Consolidated Financial Statements in conformity with GAAP. These unaudited interim Consolidated Financial Statements and Notes presented in this document should be read in conjunction with the Company’s audited Consolidated Financial Statements and accompanying Notes included in the Company’s 2019 Form 10-K. The Company’s principal business activity is banking, conducted through its banking subsidiary, CBNA.

The unaudited interim Consolidated Financial Statements include the accounts of the Company and subsidiaries in which the Company has a controlling financial interest. All intercompany transactions and balances have been eliminated. The Company has evaluated its unconsolidated entities and does not believe that any entity in which it has an interest, but does not currently consolidate, meets the requirements to be consolidated as a variable interest entity. The unaudited interim Consolidated Financial Statements include all adjustments, consisting of normal recurring adjustments, necessary for a fair presentation of the results for the interim periods. The results for interim periods are not necessarily indicative of results for a full year.

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change in the near-term relate to the determination of the ACL, the fair value of MSRs, and the evaluation and measurement of impairment of goodwill.

Significant Accounting Policies

For further information regarding the Company’s significant accounting policies, see Note 1 in the Company’s 2019 Form 10-K.

Accounting Pronouncements Adopted in 2020

Pronouncement	Summary of Guidance	Effects on Financial Statements
Financial Instruments - Credit Losses Issued June 2016	• Required effective date: January 1, 2020. • Establishes a single allowance framework for financial assets carried at amortized cost (including securities HTM), which reflects management’s estimate of credit losses over the full remaining expected life of the financial assets. • Amends impairment guidance for securities AFS to incorporate an allowance, which allows for reversals of impairment losses in the event that the credit of an issuer improves. • Requires a cumulative-effect adjustment to retained earnings, net of taxes, as of the beginning of the reporting period of adoption. • Requires enhanced credit quality disclosures including disaggregation of credit quality indicators by vintage.	• The Company adopted the new standard on January 1, 2020, retrospectively for loans and leases and HTM securities and prospectively for AFS securities. Refer to Note 4 for discussion of the significant accounting policy for the allowance for credit losses following adoption. • Adoption resulted in a cumulative-effect reduction of $337 million, net of taxes of $114 million, to retained earnings and a corresponding increase to the ACL of $451 million. Refer to Note 4 for the impact of the adoption to the ALLL and reserve for unfunded commitments. • Adoption of the new standard could produce higher volatility in the quarterly provision for credit losses than the prior incurred loss reserve process and could adversely impact the Company’s ongoing earnings. • Based on the credit quality of the Company’s existing debt securities portfolio, the Company did not recognize an allowance for HTM and AFS debt securities upon adoption.
Goodwill Issued January 2017	• Requires an impairment loss to be recognized when the estimated fair value of a reporting unit falls below its carrying value. • Eliminates the second condition in the current guidance that requires an impairment loss to be recognized only if the estimated implied fair value of the goodwill is below its carrying value. • Applied prospectively to all goodwill impairment tests performed after the adoption date.	• The Company adopted the new standard on January 1, 2020. Refer to Note 6 for discussion of the significant accounting policy for goodwill impairment following adoption. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements.
Disclosure Requirements - Fair Value Measurements Issued August 2018	• Amends disclosure requirements on fair value measurements. • Eliminates requirements for certain disclosures that are no longer considered relevant or cost beneficial, requires new disclosures and modifies existing disclosures that are expected to enhance the usefulness of the financial statements. • Prospective application is required for new disclosures. • Retrospective application is required for all other amendments for all periods presented.	• The Company adopted the new standard on January 1, 2020. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements. Required fair value measurement disclosures are included in Note 13.
Simplifying the Accounting for Income Taxes Issued December 2019	• Simplifies the accounting for income taxes by eliminating certain exceptions related to the approach for intraperiod tax allocation, the methodology for calculating income taxes in an interim period and the recognition of deferred tax liabilities for outside basis differences. • Simplifies aspects of the accounting for franchise taxes and enacted changes in tax laws or rates. • Clarifies the accounting for transactions that result in a step-up in the tax basis of goodwill.	• The Company adopted the new standard on January 1, 2020. • Adoption did not have an impact on the Company’s Consolidated Financial Statements.

Pronouncement	Summary of Guidance	Effects on Financial Statements
Facilitation of the Effects of Reference Rate Reform on Financial Reporting Issued March 2020	• Provides the option to apply a number of practical expedients when evaluating if a contract modification as the result of reference rate reform is considered a new contract or a continuation of an existing contract. • Provides optional expedients to the evaluation of, and accounting for, fair value and cash flow hedges affected by reference rate reform. • Provides an optional one-time election to sell or transfer debt securities classified as HTM that reference a rate affected by reference rate reform	• The Company adopted the new standard in the first quarter of 2020 upon issuance and is effective through December 31, 2022. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements.

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SECURITIES

9 Months Ended

Sep. 30, 2020

Investments, Debt and Equity Securities [Abstract]

SECURITIES

NOTE 2 - SECURITIES

The following table presents the major components of securities at amortized cost and fair value:

	September 30, 2020									December 31, 2019
(in millions)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value		Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
U.S. Treasury and other		$11		$—		$—			$11		$71		$—		$—			$71
State and political subdivisions	4		—		—			4		5		—		—			5
Mortgage-backed securities, at fair value:
Federal agencies and U.S. government sponsored entities	20,962		617		(38		)	21,541		19,803		143		(71		)	19,875
Other/non-agency	482		33		—			515		638		24		—			662
Total mortgage-backed securities, at fair value	21,444		650		(38		)	22,056		20,441		167		(71		)	20,537
Asset-backed securities, at fair value(1)	813		—		—			813		—		—		—			—
Total debt securities available for sale, at fair value		$22,272		$650		($38	)		$22,884		$20,517		$167		($71	)		$20,613
Mortgage-backed securities, at cost:
Federal agencies and U.S. government sponsored entities		$2,578		$131		$—			$2,709		$3,202		$45		($5	)		$3,242
Total debt securities held to maturity, at cost		$2,578		$131		$—			$2,709		$3,202		$45		($5	)		$3,242
Money market mutual fund investments		$57		$—		$—			$57		$47		$—		$—			$47
Total equity securities, at fair value		$57		$—		$—			$57		$47		$—		$—			$47
Federal Reserve Bank stock		$577		$—		$—			$577		$577		$—		$—			$577
Federal Home Loan Bank stock	20		—		—			20		222		—		—			222
Other equity securities	8		—		—			8		8		—		—			8
Total equity securities, at cost		$605		$—		$—			$605		$807		$—		$—			$807

(1) In September 2020, Citizens sold $973 million of private in-school education loans, inclusive of accrued interest, capitalized interest and fees. Additionally, the Company provided financing to the purchaser for a portion of the sale price in the form of $813 million of asset-backed securities, collateralized by the sold assets, which are classified as AFS. Refer to Note 7 for additional information.

Accrued interest receivable on debt securities totaled $57 million and $58 million as of September 30, 2020 and December 31, 2019, respectively, and is included in other assets on the Consolidated Balance Sheets.

The following table presents the amortized cost and fair value of debt securities by contractual maturity as of September 30, 2020. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties.

	September 30, 2020
	Distribution of Maturities
(in millions)	1 Year or Less		After 1 Year through 5 Years		After 5 Years through 10 Years		After 10 Years		Total
Amortized cost:
U.S. Treasury and other		$11		$—		$—		$—		$11
State and political subdivisions	—		—		—		4		4
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	4		147		1,591		19,220		20,962
Other/non-agency	—		—		—		482		482
Asset-backed securities	—		—		813		—		813
Total debt securities available for sale	15		147		2,404		19,706		22,272
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—		—		—		2,578		2,578
Total debt securities held to maturity	—		—		—		2,578		2,578
Total amortized cost of debt securities		$15		$147		$2,404		$22,284		$24,850
Fair value:
U.S. Treasury and other		$11		$—		$—		$—		$11
State and political subdivisions	—		—		—		4		4
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	4		153		1,647		19,737		21,541
Other/non-agency	—		—		—		515		515
Asset-backed securities	—		—		813		—		813
Total debt securities available for sale	15		153		2,460		20,256		22,884
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—		—		—		2,709		2,709
Total debt securities held to maturity	—		—		—		2,709		2,709
Total fair value of debt securities		$15		$153		$2,460		$22,965		$25,593

Taxable interest income from investment securities as presented on the Consolidated Statements of Operations was $121 million and $153 million for the three months ended September 30, 2020 and 2019, respectively and $398 million and $483 million for the nine months ended September 30, 2020 and 2019, respectively.

The following table presents realized gains and losses on securities:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Gains on sale of debt securities(1)		$1		$5		$4		$21
Losses on sale of debt securities	—		—		—		—
Debt securities gains, net		$1		$5		$4		$21

⁽¹⁾ For the three and nine months ended September 30, 2019, $2 million and $6 million, respectively, of gains on sale of debt securities were recognized in mortgage banking fees in the Consolidated Statement of Operations as they related to AFS securities held as economic hedges of the value of the MSR portfolio recognized using the amortization method.    

The following table presents the amortized cost and fair value of debt securities pledged:

	September 30, 2020				December 31, 2019
(in millions)	Amortized Cost		Fair Value		Amortized Cost		Fair Value
Pledged against repurchase agreements		$227		$234		$265		$266
Pledged against FHLB borrowed funds	478		515		638		662
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law	3,506		3,620		3,670		3,672

Citizens regularly enters into security repurchase agreements with unrelated counterparties, which involve the transfer of a security from one party to another, and a subsequent transfer of substantially the same security back to the original party. The Company’s repurchase agreements are typically short-term in nature and are accounted for as secured borrowed funds on the Company’s Consolidated Balance Sheets. Citizens recognized no offsetting of short-term receivables or payables as of September 30, 2020 or December 31, 2019. Citizens offsets certain derivative assets and derivative liabilities on the Consolidated Balance Sheets. For further information, see Note 9.

Securitizations of mortgage loans retained in the investment portfolio were $34 million for the three and nine months ended September 30, 2020. Securitizations of mortgage loans retained in the investment portfolio were $28 million and $72 million for the three and nine months ended September 30, 2019, respectively. These securitizations include a substantive guarantee by a third party. In 2020, the guarantors were FNMA and FHLMC. In 2019, the guarantors were FNMA, FHLMC, and GNMA. The debt securities received from the guarantors are classified as AFS.

Impairment

Upon purchase of HTM investment securities and at each subsequent measurement date, Citizens is required to evaluate the securities for risk of loss over their life and, if necessary, establish an associated reserve. Recognition of a reserve for expected credit losses is not required if the amount the Company expects to realize is zero (commonly referred to as “zero expected credit losses”). The Company evaluated its existing HTM portfolio and concluded that all of the securities met the zero expected credit loss criteria, and therefore no CECL reserve was booked for HTM securities as of the balance sheet date.

Citizens reviews its AFS debt securities for impairment at the individual security level on a quarterly basis, or more frequently if a potential loss triggering event occurs. The initial indicator of impairment for debt securities classified as AFS is a decline in fair value below its amortized cost basis. For any security that has declined in fair value below the amortized cost basis, the Company recognizes an impairment loss in current period earnings if management has the intent to sell the security or if it is more likely than not it will be required to sell the security before recovery of its amortized cost basis.

Estimating the recovery of the amortized cost basis of a debt security is based upon an assessment of the cash flows expected to be collected. If the present value of cash flows expected to be collected, discounted at the security’s original effective yield, is less than the amortized cost basis, impairment equal to the shortfall in cash flows has occurred. Citizens evaluates whether any portion of the impairment is attributable to credit-related factors or various other market factors affecting the fair value of the security (e.g., interest rates, spread levels, liquidity in the sector, etc.), and the public credit rating of the security. If credit-related factors exist, credit-related impairment has occurred regardless of the Company’s intent to hold the security until it recovers.

The credit-related portion of impairment is recognized in current period earnings as provision expense through the establishment of an allowance for AFS securities, to the extent the allowance does not reduce the value of the AFS security below its current fair value. The remaining non-credit related portion of impairment is recognized in OCI. Improvement in credit losses in subsequent periods results in a reversal of the allowance for AFS securities and a corresponding decrease to provision expense, to the extent the allowance does not become negative. Accrued interest receivable on AFS debt securities is excluded from the balances used to calculate the allowance for AFS securities. All accrued and uncollected interest is immediately reversed against interest income when it is deemed uncollectible. The Company has evaluated any AFS securities in an unrealized loss position at September 30, 2020 and concluded that all unrealized losses are due to non-credit related factors. As such, the Company does not have an allowance for AFS securities as of September 30, 2020.

The following table presents AFS mortgage-backed debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:

	September 30, 2020
	Less than 12 Months					12 Months or Longer				Total
(dollars in millions)	Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses		Fair Value		Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities		$2,524		($38	)		$—		$—		$2,524		($38	)

The following table present AFS and HTM mortgage-backed debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:

	December 31, 2019
	Less than 12 Months					12 Months or Longer					Total
(dollars in millions)	Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities		$5,135		($24	)		$3,748		($52	)		$8,883		($76	)

Citizens does not currently have the intent to sell these impaired debt securities, and it is not more likely than not that the Company will be required to sell these debt securities prior to recovery of their amortized cost bases. Citizens has determined that credit losses are not expected to be incurred on the remaining agency and non-agency MBS identified with unrealized losses as of September 30, 2020. The unrealized losses on these debt securities reflect non-credit-related factors such as changing interest rates and market liquidity. Therefore, Citizens has determined that these debt securities are not other-than-temporarily impaired. Any subsequent increases in the valuation of impaired debt securities will not impact their recorded cost bases.

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LOANS AND LEASES

9 Months Ended

Sep. 30, 2020

Receivables [Abstract]

LOANS AND LEASES

NOTE 3 - LOANS AND LEASES

Loans held for investment are reported at the amount of their outstanding principal, net of charge-offs, unearned income, deferred loan origination fees and costs, and unamortized premiums or discounts on purchased loans.

Loans and leases are disclosed in portfolio segments and classes. The Company’s loan and lease portfolio segments are commercial and retail. The classes of loans and leases are: commercial, commercial real estate, leases, residential mortgages, home equity, automobile, education and other retail.

The following table presents the Company’s loans and leases, excluding LHFS, disclosed in portfolio segments and classes:

(in millions)	September 30, 2020		December 31, 2019
Commercial(1)		$45,185		$41,479
Commercial real estate	14,889		13,522
Leases	2,288		2,537
Total commercial loans and leases	62,362		57,538
Residential mortgages	19,633		19,083
Home equity	12,322		13,154
Automobile	12,035		12,120
Education	11,631		10,347
Other retail	6,088		6,846
Total retail loans	61,709		61,550
Total loans and leases		$124,071		$119,088

⁽¹⁾ Includes PPP loans fully guaranteed by the SBA of $4.7 billion as of September 30, 2020.

Accrued interest receivable on loans and leases held for investment totaled $470 million and $495 million as of September 30, 2020 and December 31, 2019, respectively, and is included in other assets in the Consolidated Balance Sheets.

The following table presents the composition of LHFS.

	September 30, 2020						December 31, 2019
(in millions)	Residential Mortgages(1)		Commercial(2)		Total		Residential Mortgages(1)		Commercial(2)		Total
Loans held for sale at fair value		$3,425		$162		$3,587		$1,778		$168		$1,946
Other loans held for sale	—		127		127		1,101		283		1,384

⁽¹⁾ Residential mortgage LHFS are originated for sale.

⁽²⁾ Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS generally consist of loans associated with the Company’s syndication business.

Loans pledged as collateral for FHLB borrowed funds, primarily residential mortgages and home equity loans, totaled $25.2 billion and $25.3 billion at September 30, 2020 and December 31, 2019, respectively. Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window were primarily comprised of auto, commercial, commercial real estate, and education loans, and totaled $39.2 billion and $17.4 billion at September 30, 2020 and December 31, 2019, respectively.

During the three months ended September 30, 2020, the Company purchased $801 million of education loans and $101 million of other retail loans. During the three months ended September 30, 2019, the Company purchased $164 million of education loans and $66 million of other retail loans. During the nine months ended September 30, 2020, the Company purchased $1.7 billion of education loans and $628 million of other retail loans. During the nine months ended September 30, 2019, the Company purchased $464 million of education loans and $66 million of other retail loans.

During the three months ended September 30, 2020, the Company sold $94 million of commercial loans and $879 million of education loans. For further information, see Note 2 and Note 7. During the three months ended September 30, 2019, the Company sold $109 million of commercial loans. During the nine months ended September 30, 2020, the Company sold $356 million of commercial loans, $879 million of education loans and $1.5 billion of residential mortgage loans. During the nine months ended September 30, 2019, the Company sold $291 million of commercial loans and $628 million of retail loans, including $22 million of retail TDRs.

Interest income on direct financing and sales-type leases was $17 million and $18 million for the three months ended September 30, 2020 and 2019, respectively, and was $54 million and $58 million for the nine months ended September 30, 2020 and 2019, respectively, and is reported within interest and fees on loans and leases in the Consolidated Statements of Operations.

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ALLOWANCE FOR CREDIT LOSSES, NONPERFORMING ASSETS, AND CONCENTRATIONS OF CREDIT RISK

9 Months Ended

Sep. 30, 2020

Receivables [Abstract]

ALLOWANCE FOR CREDIT LOSSES, NONPERFORMING ASSETS, AND CONCENTRATIONS OF CREDIT RISK

NOTE 4 - ALLOWANCE FOR CREDIT LOSSES, NONACCRUING LOANS AND LEASES, AND CONCENTRATIONS OF CREDIT RISK

Allowance for Credit Losses    

Management’s estimate of expected credit losses in the Company’s loan and lease portfolios is recorded in the ALLL and the reserve for unfunded lending commitments (collectively the ACL). See Note 5 in the Company’s 2019 Form 10-K for a detailed discussion of the ACL reserve methodology and estimation techniques as of December 31, 2019. Upon adoption of CECL effective January 1, 2020, the Company’s ACL reserve methodology changed to estimate expected credit losses over the contractual life of loans and leases.

The ACL is maintained at a level the Company believes to be appropriate to absorb expected lifetime credit losses over the contractual life of the loan and lease portfolios and on the unfunded lending commitments. The determination of the ACL is based on periodic evaluation of the loan and lease portfolios and unfunded lending commitments that are not unconditionally cancelable considering a number of relevant underlying factors, including key assumptions and evaluation of quantitative and qualitative information.

Key assumptions used in the ACL measurement process include the use of a two-year reasonable and supportable economic forecast period followed by a one-year period during which the expected credit losses revert to long-term historical macroeconomic inputs.

The evaluation of quantitative and qualitative information is performed through assessments of groups of assets that share similar risk characteristics and certain individual loans and leases that do not share similar risk characteristics with the collective group. Loans are grouped generally by product type (e.g., commercial, commercial real estate, residential mortgage, etc.), and significant loan portfolios are assessed for credit losses using econometric models.

The quantitative evaluation of the adequacy of the ACL utilizes a single economic forecast as its foundation, and is primarily based on econometric models that use known or estimated data as of the balance sheet date and forecasted data over the reasonable and supportable period. Known and estimated data include current PD, LGD and EAD (for commercial loans and leases), timing and amount of expected draws (for unfunded lending commitments), FICO, LTV, term and time on books (for retail loans), mix and level of loan balances, delinquency levels, assigned risk ratings, previous loss experience, current business conditions, amounts and timing of expected future cash flows, and factors particular to a specific commercial credit such as competition, business and management performance. Forward-looking economic assumptions include real gross domestic product, unemployment rate, interest rate curve, and changes in collateral values. This data is aggregated to estimate expected credit losses over the contractual life of the loans and leases, adjusted for expected prepayments. In highly volatile economic environments historical information, such as commercial customer financial statements or consumer credit ratings, may not be as important to estimating future expected losses as forecasted inputs to the models.

The ACL may also be affected materially by a variety of qualitative factors that the Company considers to reflect current judgment of various events and risks that are not measured in the statistical procedures including uncertainty related to the economic forecasts used in the modeled credit loss estimates, loan growth, back testing results, credit underwriting policy exceptions, regulatory and audit findings, and peer comparisons. The qualitative allowance is further informed by multiple alternative scenarios to support the period-end ACL balance.

The measurement process results in specific or pooled allowances for loans, leases and unfunded lending commitments, and qualitative allowances that are judgmentally determined and applied across the portfolio.

There are certain loan portfolios that may not need an econometric model to enable the Company to calculate management’s best estimate of the expected credit losses. Less data intensive, non-modeled approaches to estimating losses are considered more efficient and practical for portfolios that have lower levels of outstanding balances (e.g., runoff or closed portfolios, new products or products that are not significant to the Company’s overall credit risk exposure).

Loans and leases that do not share similar risk characteristics are individually assessed for expected credit losses. Nonaccruing commercial and commercial real estate loans with an outstanding balance of $5 million or greater and all commercial and commercial real estate TDRs (regardless of size) are assessed on an individual loan level basis. Generally, the measurement of ACL on individual loans and leases is the present value of its future cash flows or the fair value of its underlying collateral, if the loan or lease is collateral dependent. Loans that are deemed

to be collateral dependent are written down to the fair value, less costs to sell, if sale of the collateral is expected as of the evaluation date and are reassessed each subsequent period to determine if a change to the ACL is required. Subsequent evaluations may result in an increase or decrease to the ACL, based on a corresponding change in the fair value of the collateral during the period. Any subsequent decrease to the ACL (because of an increase to the collateral-dependent loan’s fair value) is limited to the total amount previously written off for that loan. For retail TDRs that are not collateral dependent, the ACL is developed using the present value of expected future cash flows compared to the amortized cost basis in the loans. Expected re-default factors are considered in this analysis. Retail TDRs that are deemed collateral dependent are written down to fair market value less cost to sell.

Expected recoveries are considered in management’s estimate of the ACL and may result in a negative adjustment (i.e., reduction) to the ACL balance. A loan is collateral dependent if repayment is expected to be provided substantially through the operation or sale of the collateral when the borrower is experiencing financial difficulty as of the evaluation date. Generally, repayment would be expected to be provided substantially by the sale or continued operation of the underlying collateral if cash flows to repay the loan from all other available sources (including guarantors) are expected to be no more than nominal. If repayment is dependent only on the operation of the collateral, the fair value of the collateral would not be adjusted for estimated costs to sell. If a loan is considered collateral dependent, the ACL is calculated as the difference between the fair value of collateral (adjusted for the costs to sell if the sale of the collateral is expected) and the amortized cost basis as of the evaluation date. It is possible to have a negative ACL for a collateral dependent loan if the fair value of the collateral increases in a subsequent reporting period. The negative ACL cannot exceed the total amount previously charged off.

Accrued interest receivable on loans and leases is excluded from asset balances used to calculate the ACL. All accrued and uncollected interest is immediately reversed against interest income when a loan or lease is placed on nonaccrual status. Uncollectible interest is written off timely in accordance with regulatory guidelines. Generally, loans and leases are placed on nonaccrual status when contractually past due 90 days or more, or earlier if management believes that the probability of collection is insufficient to warrant further accrual. Residential mortgages are placed on nonaccrual status when contractually past due 120 days or more, or sooner if deemed collateral dependent, unless guaranteed by the Federal Housing Administration. Loans in COVID-19 pandemic-related forbearance programs continue to accrue interest during the forbearance period; a reserve is established for interest income expected to be uncollectible following forbearance. The amount of accrued interest receivable reversed against interest income for the three months ended September 30, 2020 was $4 million for total commercial and retail, respectively. Accrued interest reversed against interest income for the nine months ended September 30, 2020 was $7 million and $13 million for total commercial and retail, respectively.

The Company estimates expected credit losses associated with off-balance sheet financial instruments such as standby letters of credit, financial guarantees and unfunded loan commitments that are not unconditionally cancelable. Off-balance sheet financial instruments are subject to individual reviews and are analyzed and segregated by risk according to the Company’s internal risk rating scale. These risk classifications, in conjunction with historical loss experience, current and future economic conditions, timing and amount of expected draws, and performance trends within specific portfolio segments, result in the estimate of the reserve for unfunded lending commitments. The Company does not recognize a reserve for future draws from credit lines that are unconditionally cancelable (e.g., credit cards).

The ALLL and the reserve for unfunded lending commitments are reported on the Consolidated Balance Sheets in the allowance for loan and lease losses and in other liabilities, respectively. Provision for credit losses related to the loan and lease portfolios and the unfunded lending commitments are reported in the Consolidated Statements of Operations as provision for credit losses.

The following table presents a summary of changes in the ALLL and the reserve for unfunded lending commitments for the three and nine months ended September 30, 2020:

	Three Months Ended September 30, 2020									Nine Months Ended September 30, 2020
(in millions)	Commercial			Retail			Total			Commercial			Retail			Total
Allowance for loan and lease losses, beginning of period		$1,235			$1,213			$2,448			$674			$578			$1,252
Cumulative effect of change in accounting principle	—			—			—			(176		)	629			453
Allowance for loan and lease losses, beginning of period, adjusted	1,235			1,213			2,448			498			1,207			1,705
Charge-offs	(171		)	(86		)	(257		)	(292		)	(319		)	(611		)
Recoveries	1			37			38			7			101			108
Net charge-offs	(170		)	(49		)	(219		)	(285		)	(218		)	(503		)
Provision charged to income	224			89			313			1,076			264			1,340
Allowance for loan and lease losses, end of period		$1,289			$1,253			$2,542			$1,289			$1,253			$2,542
Reserve for unfunded lending commitments, beginning of period		$69			$10			$79			$44			$—			$44
Cumulative effective of change in accounting principle	—			—			—			(3		)	1			(2		)
Reserve for unfunded lending commitments, beginning of period, adjusted	69			10			79			41			1			42
Provision for unfunded lending commitments	83			32			115			111			41			152
Reserve for unfunded lending commitments, end of period		$152			$42			$194			$152			$42			$194

The following table provides additional detail on the cumulative effect of change in accounting principle on the ACL and related coverage ratios:

	December 31, 2019						January 1, 2020							September 30, 2020
(in millions)	Amortized Cost Basis		ACL Balance		Coverage		Impact of Adoption of CECL			ACL Balance		Coverage		Amortized Cost Basis		ACL Balance		Coverage
Commercial(1)		$41,479		$575	1.4	%		($199	)		$376	0.9	%		$45,185		$826	1.8	%
Commercial real estate	13,522		124		0.9		(57		)	67		0.5		14,889		548		3.7
Leases	2,537		19		0.7		77			96		3.8		2,288		67		2.9
Total commercial loans and leases	57,538		718		1.2		(179		)	539		0.9		62,362		1,441		2.3
Residential	19,083		35		0.2		95			130		0.7		19,633		133		0.7
Home equity	13,154		83		0.6		73			156		1.2		12,322		156		1.3
Automobile	12,120		123		1.0		83			206		1.7		12,035		221		1.8
Education	10,347		116		1.1		298			414		4.0		11,631		386		3.3
Other retail	6,846		221		3.2		81			302		4.4		6,088		399		6.6
Total retail loans	61,550		578		0.9		630			1,208		2.0		61,709		1,295		2.1
Total loans and leases		$119,088		$1,296	1.1	%		$451			$1,747	1.5	%		$124,071		$2,736	2.2	%

⁽¹⁾ The commercial coverage ratio includes a 21 basis point reduction associated with PPP loans as of September 30, 2020.

The difference in ACL as of September 30, 2020 as compared to December 31, 2019 continues to be driven by the COVID-19 pandemic and associated lockdowns and the resulting economic impacts from March to September 2020, as well as the Company’s adoption of CECL on January 1, 2020. Citizens added $451 million in ACL upon adoption of CECL, and has since added an additional $989 million in the nine months ended September 30, 2020, resulting in an ending ACL balance of $2.7 billion.    

The increase in commercial net charge-offs in the nine months ended September 30, 2020 as compared to the nine months ended September 30, 2019 was driven by charge-offs in CRE, metals and mining, oil and gas, and casual dining industry sectors. Retail net charge-offs were flat in the nine months ended September 20, 2020 as compared to the nine months ended September 30, 2019.

To determine the ACL as of September 30, 2020, Citizens utilized an economic scenario that generally reflects real GDP growth of 4.5% over 2021, returning to fourth quarter 2019 real GDP levels by the first quarter of 2022. The scenario also projects the fourth quarter 2020 unemployment rate to be in the range of 9% to 9.5%, and falling to 7% to 7.5% by the fourth quarter of 2021. While the macroeconomic forecast was slightly improved relative to the second quarter 2020 forecast, Citizens continued to apply management judgment to adjust the modeled reserves in the commercial industry sectors most impacted by the COVID-19-related lockdowns, including in retail and hospitality, casual dining, retail trade, price-sensitive energy and related, and educational services, as well as in certain retail products.

The following table presents a summary of changes in the ALLL and the reserve for unfunded lending commitments for the three and nine months ended September 30, 2019:

	Three Months Ended September 30, 2019									Nine Months Ended September 30, 2019
(in millions)	Commercial			Retail			Total			Commercial			Retail			Total
Allowance for loan and lease losses, beginning of period		$680			$547			$1,227			$690			$552			$1,242
Charge-offs	(35		)	(124		)	(159		)	(106		)	(347		)	(453		)
Recoveries	3			43			46			17			128			145
Net charge-offs	(32		)	(81		)	(113		)	(89		)	(219		)	(308		)
Provision charged to income	64			85			149			111			218			329
Allowance for loan and lease losses, end of period		$712			$551			$1,263			$712			$551			$1,263
Reserve for unfunded lending commitments, beginning of period		$93			$—			$93			$91			$—			$91
Provision for unfunded lending commitments	(48		)	—			(48		)	(46		)	—			(46		)
Reserve for unfunded lending commitments, end of period		$45			$—			$45			$45			$—			$45

Credit Quality Indicators

Loan and lease portfolio segments and classes, excluding LHFS, are presented by credit quality indicator and vintage year. Citizens defines the vintage date for the purpose of this disclosure as the date of the most recent credit decision. In general, renewals are categorized as new credit decisions and reflect the renewal date as the vintage date. Loans modified in a TDR are considered to be a continuation of the original loan and vintage date corresponds with the initial loan origination date.

For commercial loans and leases, Citizens utilizes regulatory classification ratings to monitor credit quality. Regulatory classification ratings are assigned at loan origination and are periodically re-evaluated by Citizens utilizing a risk-based approach, or at any time management becomes aware of information affecting the borrowers' ability to fulfill their obligations. Both quantitative and qualitative factors are considered in this review process. Loans with a “pass” rating are those that the Company believes will be fully repaid in accordance with the contractual loan terms. Commercial loans and leases that are “criticized” are those that have some weakness or potential weakness that indicate an increased probability of future loss. “Criticized” loans are grouped into three categories, “special mention,” “substandard” and “doubtful.” Special mention loans have potential weaknesses that, if left uncorrected, may result in deterioration of the Company’s credit position at some future date. Substandard loans are inadequately protected loans; these loans have well-defined weaknesses that could hinder normal repayment or collection of the debt. Doubtful loans have the same weaknesses as substandard, with the added characteristics that the possibility of loss is high and collection of the full amount of the loan is improbable.

The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of September 30, 2020:

	Term Loans by Origination Year												Revolving Loans
(in millions)	2020		2019		2018		2017		2016		Prior to 2016		Within the Revolving Period		Converted to Term		Total
Commercial
Pass(1)		$7,478		$6,823		$4,838		$2,747		$1,515		$2,453		$15,115		$182		$41,151
Special Mention	58		275		237		149		92		222		892		125		2,050
Substandard	60		220		326		100		85		140		630		19		1,580
Doubtful	52		22		35		43		20		42		186		4		404
Total commercial	7,648		7,340		5,436		3,039		1,712		2,857		16,823		330		45,185
Commercial real estate
Pass	1,774		3,406		3,608		1,553		825		1,112		1,073		—		13,351
Special Mention	11		216		128		237		171		9		77		—		849
Substandard	68		1		170		50		53		66		60		—		468
Doubtful	20		38		53		—		36		3		24		47		221
Total commercial real estate	1,873		3,661		3,959		1,840		1,085		1,190		1,234		47		14,889
Leases
Pass	332		327		265		169		200		917		—		—		2,210
Special Mention	—		2		3		6		5		25		—		—		41
Substandard	—		2		2		5		4		—		—		—		13
Doubtful	—		—		9		1		3		11		—		—		24
Total leases	332		331		279		181		212		953		—		—		2,288
Total commercial loans and leases
Pass(1)	9,584		10,556		8,711		4,469		2,540		4,482		16,188		182		56,712
Special Mention	69		493		368		392		268		256		969		125		2,940
Substandard	128		223		498		155		142		206		690		19		2,061
Doubtful	72		60		97		44		59		56		210		51		649
Total commercial loans and leases		$9,853		$11,332		$9,674		$5,060		$3,009		$5,000		$18,057		$377		$62,362

⁽¹⁾ Includes $4.7 billion of PPP loans designated as pass that are fully guaranteed by the SBA originating in 2020.

For retail loans, Citizens utilizes credit scores provided by FICO which are generally refreshed on a quarterly basis and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO credit scores are considered the strongest indicator of credit losses over the contractual life of the loan as the scores are based on current and historical national industry-wide consumer level credit performance data, and assist management in predicting the borrower’s future payment performance.

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of September 30, 2020:

	Term Loans by Origination Year												Revolving Loans
(in millions)	2020		2019		2018		2017		2016		Prior to 2016		Within the Revolving Period		Converted to Term		Total
Residential mortgages
800+		$1,971		$1,983		$751		$1,297		$1,833		$2,061		$—		$—		$9,896
740-799	2,351		1,341		463		612		776		977		—		—		6,520
680-739	596		408		193		207		317		500		—		—		2,221
620-679	101		97		44		51		69		235		—		—		597
<620	17		23		34		56		54		197		—		—		381
No FICO available(1)	4		1		—		1		—		12		—		—		18
Total residential mortgages	5,040		3,853		1,485		2,224		3,049		3,982		—		—		19,633
Home equity
800+	3		9		11		7		5		245		4,319		360		4,959
740-799	1		7		7		7		4		204		3,224		340		3,794
680-739	—		4		9		14		8		197		1,671		293		2,196
620-679	—		8		16		19		12		146		420		201		822
<620	1		15		27		30		18		129		117		213		550
No FICO available(1)	—		—		—		—		—		—		1		—		1
Total home equity	5		43		70		77		47		921		9,752		1,407		12,322
Automobile
800+	780		862		472		358		209		91		—		—		2,772
740-799	1,130		1,127		606		406		214		87		—		—		3,570
680-739	1,028		1,012		527		327		170		69		—		—		3,133
620-679	523		557		300		185		102		46		—		—		1,713
<620	90		245		202		157		96		48		—		—		838
No FICO available(1)	1		1		—		—		—		7		—		—		9
Total automobile	3,552		3,804		2,107		1,433		791		348		—		—		12,035
Education
800+	1,191		1,276		810		772		586		776		—		—		5,411
740-799	1,307		1,151		621		449		292		443		—		—		4,263
680-739	385		378		217		160		110		239		—		—		1,489
620-679	27		52		42		36		31		108		—		—		296
<620	2		7		13		14		12		56		—		—		104
No FICO available(1)	6		—		—		—		—		62		—		—		68
Total education	2,918		2,864		1,703		1,431		1,031		1,684		—		—		11,631
Other retail
800+	286		474		174		79		17		49		313		—		1,392
740-799	419		611		217		97		23		33		621		2		2,023
680-739	356		409		141		60		13		17		555		6		1,557
620-679	195		156		51		19		3		6		181		7		618
<620	18		45		24		9		2		4		81		9		192
No FICO available(1)	36		1		—		—		—		—		267		2		306
Total other retail	1,310		1,696		607		264		58		109		2,018		26		6,088
Retail
800+	4,231		4,604		2,218		2,513		2,650		3,222		4,632		360		24,430
740-799	5,208		4,237		1,914		1,571		1,309		1,744		3,845		342		20,170
680-739	2,365		2,211		1,087		768		618		1,022		2,226		299		10,596
620-679	846		870		453		310		217		541		601		208		4,046
<620	128		335		300		266		182		434		198		222		2,065
No FICO available(1)	47		3		—		1		—		81		268		2		402
Total retail		$12,825		$12,260		$5,972		$5,429		$4,976		$7,044		$11,770		$1,433		$61,709

⁽¹⁾ Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).

Nonaccrual and Past Due Assets

The following table presents nonaccrual loans and leases and loans accruing and 90 days or more past due:

	As of September 30, 2020						As of December 31, 2019
(in millions)	Nonaccrual loans and leases		90+ days past due and accruing		Nonaccrual with no related ACL		Nonaccrual loans and leases
Commercial		$435		$3		$33		$240
Commercial real estate	323		—		3		2
Leases	2		—		—		3
Total commercial loans and leases	760		3		36		245
Residential mortgages	131		17		101		93
Home equity	265		—		192		246
Automobile	80		—		18		67
Education	16		2		5		18
Other retail	25		6		1		34
Total retail	517		25		317		458
Total loans and leases		$1,277		$28		$353		$703

Interest income is generally not recognized for loans and leases that are on nonaccrual status. The Company reverses accrued interest receivable with a charge to interest income upon classifying the loan or lease as nonaccrual.

The following table presents an analysis of the age of both accruing and nonaccruing loan and lease past due amounts:

	September 30, 2020										December 31, 2019
	Days Past Due										Days Past Due
(in millions)	Current-29		30-59		60-89		90 or More		Total		Current-29		30-59		60-89		90 or More		Total
Commercial		$44,845		$105		$129		$106		$45,185		$41,340		$45		$27		$67		$41,479
Commercial real estate	14,743		90		—		56		14,889		13,520		1		1		—		13,522
Leases	2,284		1		1		2		2,288		2,498		37		—		2		2,537
Total commercial loans and leases	61,872		196		130		164		62,362		57,358		83		28		69		57,538
Residential mortgages	19,430		64		16		123		19,633		18,947		35		17		84		19,083
Home equity	12,007		51		29		235		12,322		12,834		91		40		189		13,154
Automobile	11,825		147		52		11		12,035		11,788		227		81		24		12,120
Education	11,585		28		12		6		11,631		10,290		30		15		12		10,347
Other retail	6,005		33		22		28		6,088		6,729		45		31		41		6,846
Total retail loans	60,852		323		131		403		61,709		60,588		428		184		350		61,550
Total		$122,724		$519		$261		$567		$124,071		$117,946		$511		$212		$419		$119,088

The Company estimates expected credit losses based on the fair value of collateral for collateralized loans that management believes will not be paid under the terms of the original loan contract. These loans are considered to be collateral dependent, and the estimated credit loss is calculated as the difference between the loan’s amortized cost basis and the fair value of the collateral as of each evaluation date.

Collateral values for residential mortgage and home equity loans are based on refreshed valuations which are updated at least every 90 days less estimated costs to sell. At September 30, 2020 and December 31, 2019, the Company had collateral-dependent residential mortgage and home equity loans totaling $489 million and $227 million, respectively.

For collateral-dependent commercial loans, the ACL is individually assessed based on the fair value of the collateral. Various types of collateral are used, including real estate, inventory, equipment, accounts receivable, securities and cash, among others. For commercial real estate loans, collateral values are generally based on

appraisals which are updated based on management judgment under the specific circumstances on a case-by-case basis. At September 30, 2020 and December 31, 2019, the Company had collateral-dependent commercial loans totaling $144 million and $85 million, respectively.

The amortized cost basis of mortgage loans collateralized by residential real estate property for which formal foreclosure proceedings were in process was $129 million and $152 million as of September 30, 2020 and December 31, 2019, respectively.

Troubled Debt Restructurings

TDR is the classification given to a loan that has been restructured in a manner that grants a concession to a borrower experiencing financial hardship that the Company would not otherwise make. Citizens implemented various retail and commercial loan modification programs to provide borrowers relief from the economic impacts of COVID-19. The CARES Act and bank regulatory agencies provided guidance stating certain loan modifications to borrowers experiencing financial distress as a result of COVID-19 may not be accounted for as TDRs under U.S. GAAP. In accordance with the CARES Act, Citizens has elected to not apply TDR classification to any COVID-19 related loan modifications performed after March 1, 2020 for borrowers who were current as of December 31, 2019. In addition, for loans modified in response to the COVID-19 pandemic that are not eligible for relief from TDR classification under the CARES Act, the Company elected to apply the guidance issued by the bank regulatory agencies. Under this guidance, deferral of principal and interest for up to six months to borrowers who were current as of March 1, 2020 and impacted by COVID-19 are not classified as TDRs.

For loan modifications that include a payment deferral and are not TDRs, the borrower’s past due and nonaccrual status will not be impacted during the deferral period. Interest income will continue to be recognized over the contractual life of the loan. The following table summarizes TDRs by class and total unfunded commitments:

(in millions)	September 30, 2020		December 31, 2019
Commercial		$294		$297
Retail	715		667
Unfunded commitments related to TDRs	49		42

The following tables below summarize how loans were modified during the three and nine months ended September 30, 2020 and 2019. The reported balances represent the post-modification outstanding amortized cost basis and can include loans that became TDRs during the period and were paid off in full, charged off, or sold prior to period end. Pre-modification balances for modified loans approximate the post-modification balances shown.

	Three Months Ended September 30, 2020
	Primary Modification Types
	Interest Rate Reduction(1)			Maturity Extension(2)			Other(3)
(dollars in millions)	Number of Contracts	Recorded Investment		Number of Contracts	Recorded Investment		Number of Contracts	Recorded Investment
Commercial	—		$—	12		$103	2		$1
Commercial real estate	—	—		—	—		—	—
Total commercial loans	—	—		12	103		2	1
Residential mortgages	47	9		41	6		19	4
Home equity	23	2		52	4		104	6
Automobile	25	1		47	—		1,119	18
Education	—	—		—	—		140	3
Other retail	410	1		—	—		74	—
Total retail loans	505	13		140	10		1,456	31
Total	505		$13	152		$113	1,458		$32

	Three Months Ended September 30, 2019
	Primary Modification Types
	Interest Rate Reduction(1)			Maturity Extension(2)			Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost
Commercial	2		$—	6		$1	6		$15
Commercial real estate	—	—		—	—		—	—
Total commercial loans	2	—		6	1		6	15
Residential mortgages	12	2		8	2		25	4
Home equity	63	6		16	1		120	6
Automobile	46	1		4	—		309	4
Education	—	—		—	—		131	2
Other retail	805	5		—	—		218	—
Total retail loans	926	14		28	3		803	16
Total	928		$14	34		$4	809		$31

	Nine Months Ended September 30, 2020
	Primary Modification Types
	Interest Rate Reduction(1)			Maturity Extension(2)			Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost
Commercial	—		$—	18		$106	34		$95
Commercial real estate	—	—		—	—		—	—
Total commercial loans	—	—		18	106		34	95
Residential mortgages	139	26		149	27		60	11
Home equity	96	8		107	8		365	21
Automobile	108	2		48	—		2,212	35
Education	—	—		—	—		373	9
Other retail	1,916	8		—	—		251	2
Total retail loans	2,259	44		304	35		3,261	78
Total	2,259		$44	322		$141	3,295		$173

	Nine Months Ended September 30, 2019
	Primary Modification Types
	Interest Rate Reduction(1)			Maturity Extension(2)			Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost
Commercial	3		$—	18		$2	24		$102
Commercial real estate	—	—		1	—		—	—
Total commercial loans	3	—		19	2		24	102
Residential mortgages	25	6		29	5		87	13
Home equity	148	15		66	10		358	21
Automobile	111	2		16	—		933	13
Education	—	—		—	—		211	5
Other retail	2,362	14		—	—		362	—
Total retail loans	2,646	37		111	15		1,951	52
Total	2,649		$37	130		$17	1,975		$154

⁽¹⁾ Includes modifications that consist of multiple concessions, one of which is an interest rate reduction.

⁽²⁾ Includes modifications that consist of multiple concessions, one of which is a maturity extension (unless one of the other concessions was an interest rate reduction).

⁽³⁾ Includes modifications other than interest rate reductions or maturity extensions, such as lowering scheduled payments for a specified period of time, principal forgiveness, and capitalizing arrearages. Also included are the following: deferrals, trial modifications, certain bankruptcies, loans in forbearance and prepayment plans. Modifications can include the deferral of accrued interest resulting in post modification balances being higher than pre-modification.

The net change to ALLL resulting from modification of loans for the three months ended September 30, 2020 and 2019 was ($30) million and $3 million, respectively. The net change to ALLL resulting from modifications of loans for the nine months ended September 30, 2020 and 2019 was ($21) million and $7 million, respectively. Charge-offs

may also be recorded on TDRs. Citizens recorded $43 million and $1 million of charge-offs resulting from modification of loans in the three months ended September 30, 2020 and 2019, respectively. Citizens recorded $49 million and $3 million for the nine months ended September 30, 2020 and 2019, respectively.

A payment default refers to a loan that becomes 90 days or more past due under the modified terms. Loan data includes loans meeting the criteria that were paid off in full, charged off, or sold prior to September 30, 2020 and 2019. For commercial loans, recorded investment in TDRs that defaulted within 12 months of their modification date for the three months ended September 30, 2020 were $14 million and there were none for the three months ended September 30, 2019. There were $53 million and $1 million in the nine months ended September 30, 2020 and 2019. For retail loans, there were $22 million and $9 million of loans which defaulted within their restructuring date for the three months ended September 30, 2020 and 2019, respectively, and $47 million and $28 million of loans which defaulted within 12 months of their restructuring date for the nine months ended September 30, 2020 and 2019, respectively.

Concentrations of Credit Risk

As of September 30, 2020, under the Company’s COVID-19-related forbearance and other customer accommodation programs that are guided by the CARES Act as well as banking regulator interagency guidance, Citizens deferred payments on approximately $2.4 billion, or 3.8%, of the retail portfolio, approximately $795 million, or 1.4%, of the commercial portfolio, and approximately $464 million, or 8.1%, of the Business Banking portfolio. The vast majority of these deferrals are not classified as TDRs.

Most of the Company’s lending activity is with customers located in the New England, Mid-Atlantic and Midwest regions. Generally, loans are collateralized by assets including real estate, inventory, accounts receivable, other personal property and investment securities. As of September 30, 2020 and December 31, 2019, Citizens had a significant amount of loans collateralized by residential and commercial real estate. There were no significant concentration risks within the commercial loan or retail loan portfolios. Exposure to credit losses arising from lending transactions may fluctuate with fair values of collateral supporting loans, which may not perform according to contractual agreements. The Company’s policy is to collateralize loans to the extent necessary; however, unsecured loans are also granted on the basis of the financial strength of the applicant and the facts surrounding the transaction.

Certain loan products, including residential mortgages, home equity loans and lines of credit, and credit cards, have contractual features that may increase credit exposure to the Company in the event of an increase in interest rates or a decline in housing values. These products include loans that exceed 90% of the value of the underlying collateral (high LTV loans), interest-only and negative amortization residential mortgages, and loans with low introductory rates. The following tables present balances of loans with these characteristics:

	September 30, 2020
(in millions)	Residential Mortgages		Home Equity		Other Retail		Total
High loan-to-value		$408		$95		$—		$503
Interest-only/negative amortization	2,594		—		—		2,594
Low introductory rate	—		—		183		183
Multiple characteristics and other	4		—		—		4
Total		$3,006		$95		$183		$3,284

	December 31, 2019
(in millions)	Residential Mortgages		Home Equity		Other Retail		Total
High loan-to-value		$402		$151		$—		$553
Interest-only/negative amortization	2,043		—		—		2,043
Low introductory rate	—		—		235		235
Total		$2,445		$151		$235		$2,831

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MORTGAGE BANKING

9 Months Ended

Sep. 30, 2020

Mortgage Banking [Abstract]

MORTGAGE BANKING

NOTE 5 - MORTGAGE BANKING AND OTHER

The Company sells residential mortgages to GSEs and other parties, who may issue securities backed by pools of such loans. The Company retains no beneficial interests in these sales, but may retain the servicing rights for the loans sold. The Company is obligated to subsequently repurchase a loan if the purchaser discovers a

representation or warranty violation such as noncompliance with eligibility or servicing requirements, or customer fraud that should have been identified in a loan file review.

The Company recognizes the right to service residential mortgage loans for others, or MSRs, as separate assets, which are presented in other assets on the Consolidated Balance Sheets, when purchased or when servicing is contractually separated from the underlying mortgage loans by sale with servicing rights retained. The following table summarizes activity related to residential mortgage loans sold with servicing rights retained:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Cash proceeds from residential mortgage loans sold with servicing retained		$9,504		$6,117		$23,668		$13,265
Gain on sales (1)	273		88		699		180
Contractually specified servicing, late and other ancillary fees (1)	56		53		169		152

⁽¹⁾ Reported in mortgage banking fees on the Consolidated Statements of Operations.

Effective January 1, 2020, the Company elected to account for all MSRs previously accounted for under the amortization method under the fair value method. Under the fair value method, MSRs are recorded at fair value at each reporting date with any changes in fair value during the period recorded in mortgage banking fees in the Consolidated Statements of Operations. The unpaid principal balance of the related residential mortgage loans was $80.7 billion and $77.5 billion as of September 30, 2020 and December 31, 2019, respectively. The Company manages an active hedging strategy to manage the risk associated with changes in the value of the MSR portfolio, which includes the purchase of freestanding derivatives.

The following table summarizes changes in MSRs recorded using the fair value method:

	As of and for the Three Months Ended September 30,						As of and for the Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019
Fair value as of beginning of the period		$568			$531			$642			$600
Transfers upon election of fair value method	—			—			190			—
Fair value as of beginning of the period, adjusted	568			531			832			600
Amounts capitalized	85			78			238			170
Changes in unpaid principal balance during the period (1)	(55		)	(31		)	(141		)	(88		)
Changes in fair value during the period (2)	8			(68		)	(323		)	(172		)
Fair value at end of the period		$606			$510			$606			$510

⁽¹⁾ Represents changes in value due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii)

loans that paid off during the period.

⁽²⁾ Represents changes in value primarily due to market driven changes in interest rates and prepayment speeds.

The fair value of MSRs is estimated by using the present value of estimated future net servicing cash flows, taking into consideration actual and expected mortgage loan prepayment rates, discount rates, contractual servicing fee income, servicing costs, default rates, ancillary income, and other economic factors, which are determined based on current market interest rates. The valuation does not attempt to forecast or predict the future direction of interest rates.

The sensitivity analysis below presents the impact to current fair value of an immediate 50 basis point and 100 basis point adverse change in key economic assumptions and the decline in fair value if the respective adverse change was realized. These sensitivities are hypothetical, with the effect of a variation in a particular assumption on the fair value of the MSRs calculated independently without changing any other assumption. In reality, changes in one factor may result in changes in another (e.g., changes in interest rates, which drive changes in prepayment rates, could result in changes in the discount rates), which may amplify or counteract the sensitivities. The primary risk inherent in the Company’s MSRs is an increase in prepayments of the underlying mortgage loans serviced, which is largely dependent upon movements in market interest rates.

	September 30, 2020			December 31, 2019
	Actual	Decline in fair value due to		Actual	Decline in fair value due to
(dollars in millions)
Fair value	$606	50 bps adverse change	100 bps adverse change	$642	50 bps adverse change	100 bps adverse change
Weighted average life (in years)	3.8			5.5
Weighted average constant prepayment rate	19.4%	$116	$169	13.9%	$116	$222
Weighted average option adjusted spread	608 bps	10	21	440 bps	12	25

Citizens accounts for derivatives in its mortgage banking operations at fair value on the Consolidated Balance Sheets as derivative assets or derivative liabilities, depending on whether the derivative had a positive (asset) or negative (liability) fair value as of the balance sheet date. The Company’s mortgage banking derivatives include commitments to originate mortgages held for sale, certain loan sale agreements, and other financial instruments that meet the definition of a derivative. Refer to Note 9 for additional information.

Other Serviced Loans

    From time to time, Citizens engages in other servicing relationships. The following table presents the unpaid principal balance of other serviced loans:

(in millions)	September 30, 2020		December 31, 2019
Education(1)		$866		$—
Commercial(2)	44		33

⁽¹⁾ Represents the servicing associated with education loans sold. See Note 7 for further information.

⁽²⁾ Represents the government guaranteed portion of SBA loans sold to outside investors.

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GOODWILL

9 Months Ended

Sep. 30, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

GOODWILL

NOTE 6 - GOODWILL

Goodwill is the purchase premium associated with the acquisition of a business and is assigned to the Company’s reporting units at the acquisition date. A reporting unit is a business operating segment or a component of a business operating segment. Citizens has identified and assigned goodwill to two reporting units - Consumer Banking and Commercial Banking - based upon reviews of the structure of the Company’s executive team and supporting functions, resource allocations and financial reporting processes. Once goodwill has been assigned to reporting units, it no longer retains its association with a particular acquisition, and all of the activities within a reporting unit, whether acquired or organically grown, are available to support the value of the goodwill.

Goodwill is not amortized, but is subject to annual impairment tests. Citizens reviews goodwill for impairment annually as of October 31^st and in interim periods when events or changes indicate the carrying value of one or more reporting units may not be recoverable. The Company has the option of performing a qualitative assessment of goodwill to determine whether it is more likely than not that the fair value of each reporting unit is less than the carrying value. If it is more likely than not that the fair value exceeds the carrying value, then no further testing is necessary; otherwise, Citizens must perform a quantitative assessment of goodwill.

Citizens may elect to bypass the qualitative assessment and perform a quantitative assessment. The quantitative assessment, used to identify potential impairment, involves comparing each reporting unit’s fair value to its carrying value, including goodwill. If the fair value of a reporting unit exceeds its carrying value inclusive of goodwill, applicable goodwill is deemed to be not impaired. If the carrying value of the reporting unit inclusive of goodwill exceeds its fair value, an impairment charge is recorded for the excess. The impairment loss recognized cannot exceed the amount of goodwill assigned to the reporting unit, and the loss establishes a new basis in the goodwill. Subsequent reversal of goodwill impairment losses is not permitted.

Under the quantitative impairment assessment, the fair values of the Company’s reporting units are determined using a combination of income and market-based approaches. Citizens relies on the income approach (discounted cash flow method) for determining fair value. Market and transaction approaches are used as benchmarks only to corroborate the value determined by the discounted cash flow method. Citizens relies on several assumptions when estimating the fair value of its reporting units using the discounted cash flow method. These assumptions include the discount rate, as well as projected loan loss, income tax and capital retention rates.

In the first quarter of 2020, U.S. economic conditions deteriorated significantly with the spread of the COVID-19 pandemic and associated lockdowns. In response to the crises and the ongoing impacts to the banking industry and markets in which Citizens operates, the Company performed a quantitative goodwill impairment assessment in the third quarter 2020. When calculating the fair value of the Company’s reporting units under the income approach, short and medium-term forecasts incorporated current economic conditions and ongoing impacts of the COVID-19 pandemic, including a federal funds target near zero and near-term elevated ACL, offset by significant monetary and fiscal stimulus. Long-term cash flow projections reflected normalized rate and credit environments, as well as a long-term rate of return for each reporting unit. At the conclusion of the quantitative assessment it was determined that the estimated fair value of the Commercial Banking reporting unit exceeded its carrying amount by approximately 5%, and that of the Consumer Banking reporting unit substantially exceeded its carrying value.

The change in the carrying value of goodwill for the nine months ended September 30, 2020 is presented below:

(in millions)	Consumer Banking		Commercial Banking		Total
Balance at December 31, 2019		$2,258		$4,786		$7,044
Business acquisitions	—		6		6
Balance at September 30, 2020		$2,258		$4,792		$7,050

Accumulated impairment losses related to the Consumer Banking reporting unit totaled $5.9 billion at September 30, 2020 and December 31, 2019. The accumulated impairment losses related to the Commercial Banking reporting unit totaled $50 million at September 30, 2020 and December 31, 2019. No impairment was recorded for the three and nine months ended September 30, 2020 or 2019.

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VARIABLE INTEREST ENTITIES

9 Months Ended

Sep. 30, 2020

Equity Method Investments and Joint Ventures [Abstract]

VARIABLE INTEREST ENTITIES

NOTE 7 - VARIABLE INTEREST ENTITIES

Citizens is involved in various entities that are considered VIEs, including investments in limited partnerships that sponsor affordable housing projects, limited liability companies that sponsor renewable energy projects or asset-backed securities, and lending to special purpose entities. Citizens’ maximum exposure to loss as a result of its involvement with these entities is limited to the balance sheet carrying amount of its investment in equity and asset-backed securities, unfunded commitments, and outstanding principal balance of loans to special purpose entities. A summary of these investments is presented below:

(in millions)	September 30, 2020		December 31, 2019
Lending to special purpose entities included in loans and leases		$1,173		$1,101
LIHTC investment included in other assets	1,543		1,401
LIHTC unfunded commitments included in other liabilities	810		716
Investment in asset-backed securities included in AFS securities	813		—
Renewable energy investments included in other assets	410		355

Lending to Special Purpose Entities

Citizens provides lending facilities to third-party sponsored special purpose entities. Because the sponsor for each respective entity has the power to direct how proceeds from the Company are utilized, as well as maintains responsibility for any associated servicing commitments, Citizens is not the primary beneficiary of these entities. Accordingly, Citizens does not consolidate these VIEs on the Consolidated Balance Sheets. As of September 30, 2020 and December 31, 2019, the lending facilities had aggregate unpaid principal balances of $1.2 billion and $1.1 billion, respectively, and undrawn commitments to extend credit of $1.3 billion and $1.2 billion, respectively.

Low Income Housing Tax Credit Partnerships

The purpose of the Company’s equity investments is to assist in achieving the goals of the Community Reinvestment Act and to earn an adequate return of capital. LIHTC partnerships are managed by unrelated general partners that have the power to direct the activities which most significantly affect the performance of the partnerships. Citizens is therefore not the primary beneficiary of any LIHTC partnerships. Accordingly, Citizens does not consolidate these VIEs and accounts for these investments in other assets on the Consolidated Balance Sheets.

Citizens applies the proportional amortization method to account for its LIHTC investments. Under the proportional amortization method, the Company applies a practical expedient and amortizes the initial cost of the investment in proportion to the tax credits received in the current period as compared to the total tax credits expected to be received over the life of the investment. The amortization and tax benefits are included as a component of income tax expense. The tax credits received are reported as a reduction of income tax expense (or an increase to income tax benefit) related to these transactions.

The following table presents other information related to the Company’s affordable housing tax credit investments:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Tax credits included in income tax expense		$40		$30		$120		$99
Amortization expense included in income tax expense	42		33		127		105
Other tax benefits included in income tax expense	10		8		30		24

No LIHTC investment impairment losses were recognized three and nine months ended September 30, 2020 and 2019, respectively.

Asset-backed securities

In September 2020, Citizens sold $973 million of education loans, inclusive of accrued interest, capitalized interest and fees, to a third-party sponsored VIE. As part of this sale, the Company recognized a gain on sale of $32 million in other income. The Company provided financing to the purchaser for a portion of the sale price in the form of $813 million of asset-backed securities collateralized by the sold assets. Citizens will continue to act as primary servicer for the sold educational loans, and will receive a servicing fee. A third-party special servicer will be responsible for servicing for all loans that become significantly delinquent, as discussed below.

At the time of the sale, and at each subsequent reporting period, Citizens is required to evaluate its involvement with the VIE to determine if it holds a variable interest in the VIE and, if so, if the Company is the primary beneficiary of the VIE. If Citizens is both a variable interest holder and the primary beneficiary of the VIE it would be required to consolidate the VIE. As of September 30, 2020, the Company concluded that both their investment in asset-backed securities as well as the primary servicing fee are considered variable interests in the VIE as there is a possibility, even if remote, that would result in either the Company’s interest in the asset-backed securities or the primary servicing fee absorbing some of the losses of the VIE.

After concluding that the Company has one or more variable interests in the VIE, the Company must determine if the Company is the primary beneficiary of the VIE. GAAP defines the primary beneficiary as the entity that has both an economic exposure to the VIE as well as the power to direct the activities that are determined to be most significant to the economic performance of the VIE. In order to make this determination, the Company needed to first establish which activities are the most significant to the economic performance of the VIE. Based on a review of the historical performance of the types of education loans sold to the VIE, as well as consideration of which activities performed by the owner or servicer of the loans contribute most significantly to the ultimate performance of the loans, the Company concluded that the determination of the assets to be purchased by the VIE and the servicing activities that are performed for significantly delinquent loans are the activities that most significantly impact the performance of the loans, and thus the performance of the VIE holding these assets. As a result, the Company concluded that the entity that controls the determination of the assets to be purchased by the VIE and the servicing activities on significantly delinquent loans controls the activities that most significantly impact the economic performance of the VIE. As part of the sale process, the equity holder in the VIE had the ability to remove loans from the proposed sale pool, demonstrating control over the determination of the assets to be purchased. In addition, as a holder of asset-backed securities and the primary servicer of the loans, Citizens does not have the power to direct servicing of significantly delinquent loans. These rights are reserved for the third-party special servicer of the loans, who is controlled through a contractual relationship with the equity investor in the VIE. As the activities which most significantly affect the performance of the VIE are controlled by the equity holder in the VIE, and not by Citizens, the Company has concluded that Citizens is therefore not the primary beneficiary. Accordingly, Citizens does not consolidate the VIE and accounts for its investment in AFS asset-backed securities on the Consolidated Balance Sheets.

Renewable Energy Entities

The Company’s investments in renewable energy entities provide benefits from a return generated by government incentives plus other tax attributes that are associated with tax ownership (e.g., tax depreciation). As a tax equity investor, Citizens does not have the power to direct the activities which most significantly affect the performance of these entities and therefore is not the primary beneficiary of any renewable energy entities. Accordingly, Citizens does not consolidate these VIEs and accounts for these investments in other assets on the Consolidated Balance Sheets.

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BORROWED FUNDS

9 Months Ended

Sep. 30, 2020

Debt Disclosure [Abstract]

BORROWED FUNDS

NOTE 8 - BORROWED FUNDS

Short-term borrowed funds

Short-term borrowed funds were $252 million and $274 million as of September 30, 2020 and December 31, 2019, respectively.

Long-term borrowed funds

The following table presents a summary of the Company’s long-term borrowed funds:

(in millions)	September 30, 2020		December 31, 2019
Parent Company:
2.375% fixed-rate senior unsecured debt, due July 2021		$350		$349
4.150% fixed-rate subordinated debt, due September 2022 (1)	181		348
3.750% fixed-rate subordinated debt, due July 2024 (1)	159		250
4.023% fixed-rate subordinated debt, due October 2024 (1)	25		42
4.350% fixed-rate subordinated debt, due August 2025 (1)	193		249
4.300% fixed-rate subordinated debt, due December 2025 (1)	450		750
2.850% fixed-rate senior unsecured notes, due July 2026	497		496
2.500% fixed-rate senior unsecured notes, due February 2030	297		—
3.250% fixed-rate senior unsecured notes, due April 2030	745		—
2.638% fixed-rate subordinated debt, due September 2032 (1)	542		—
CBNA’s Global Note Program:
2.250% senior unsecured notes, due March 2020	—		700
2.678% floating-rate senior unsecured notes, due March 2020 (2)	—		300
2.217% floating-rate senior unsecured notes, due May 2020 (2)	—		250
2.200% senior unsecured notes, due May 2020	—		500
2.250% senior unsecured notes, due October 2020	750		750
2.550% senior unsecured notes, due May 2021	1,005		991
3.250% senior unsecured notes, due February 2022	720		711
0.985% floating-rate senior unsecured notes, due February 2022 (2)	299		299
1.044% floating-rate senior unsecured notes, due May 2022 (2)	250		250
2.650% senior unsecured notes, due May 2022	512		501
3.700% senior unsecured notes, due March 2023	530		515
1.168% floating-rate senior unsecured notes, due March 2023 (2)	249		249
2.250% senior unsecured notes, due April 2025	745		—
3.750% senior unsecured notes, due February 2026	555		521
Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 0.943% weighted average rate, due through 2038	19		5,008
Other	36		18
Total long-term borrowed funds		$9,109		$14,047

⁽¹⁾ September 30, 2020 balances reflect the September 2020 completion of (i) $621 million in private exchange offers for five series of outstanding subordinated notes whereby participants received a combination of the Company’s newly issued 2.638% fixed-rate subordinated notes due 2032 and an additional cash payment and (ii) $11 million in related cash tender offers whereby validly tendered and accepted subordinated notes were purchased by Citizens and subsequently cancelled.

⁽²⁾ Rate disclosed reflects the floating rate as of September 30, 2020 or final rate, as applicable.

The Parent Company’s long-term borrowed funds as of September 30, 2020 and December 31, 2019 included principal balances of $3.5 billion and $2.5 billion, respectively, and unamortized deferred issuance costs and/or discounts of ($92) million and ($8) million, respectively. CBNA and other subsidiaries’ long-term borrowed funds as of September 30, 2020 and December 31, 2019 included principal balances of $5.6 billion and $11.5 billion, respectively, with unamortized deferred issuance costs and/or discounts of ($13) million and ($13) million, respectively, and hedging basis adjustments of $128 million and $50 million, respectively. See Note 9 for further information about the Company’s hedging of certain long-term borrowed funds.

Advances, lines of credit, and letters of credit from the FHLB are collateralized by pledged mortgages and pledged securities at least sufficient to satisfy the collateral maintenance level established by the FHLB. The utilized borrowing capacity for FHLB advances and letters of credit was $3.7 billion and $9.8 billion at September 30, 2020 and December 31, 2019, respectively. The Company’s available FHLB borrowing capacity was $13.2 billion and $7.2 billion at September 30, 2020 and December 31, 2019, respectively. Citizens can also borrow from the FRB discount window to meet short-term liquidity requirements. Collateral, including certain loans, is pledged to support this borrowing capacity. At September 30, 2020, the Company’s unused secured borrowing capacity was approximately $61.7 billion, which includes unencumbered securities, FHLB borrowing capacity, and FRB discount window capacity.

The following table presents a summary of maturities for the Company’s long-term borrowed funds at September 30, 2020:

(in millions)	Parent Company		CBNA and Other Subsidiaries		Consolidated
Year
2020		$—		$752		$752
2021	350		1,014		1,364
2022	181		1,790		1,971
2023	—		780		780
2024	184		—		184
2025 and thereafter	2,724		1,334		4,058
Total		$3,439		$5,670		$9,109

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DERIVATIVES

9 Months Ended

Sep. 30, 2020

Derivative Instruments and Hedging Activities Disclosure [Abstract]

DERIVATIVES

NOTE 9 - DERIVATIVES

In the normal course of business, Citizens enters into a variety of derivative transactions to meet the financing needs of its customers and to reduce its own exposure to fluctuations in interest rates and foreign currency exchange rates. These transactions include interest rate swap contracts, interest rate options, foreign exchange contracts, residential loan commitment rate locks, interest rate future contracts, swaptions, forward commitments to sell TBAs, forward sale contracts and purchase options. The Company does not use derivatives for speculative purposes.

The Company’s derivative instruments are recognized on the Consolidated Balance Sheets in derivative assets and derivative liabilities at fair value. Information regarding the valuation methodology and inputs used to estimate the fair value of the Company’s derivative instruments is described in Note 19 in the Company’s 2019 Form 10-K.

Derivative assets and derivative liabilities are netted by counterparty on the Consolidated Balance Sheets if a “right of setoff” has been established in a master netting agreement between the Company and the counterparty. This netted derivative asset or liability position is also netted against the fair value of any cash collateral that has been pledged or received in accordance with a master netting agreement.

The following table presents derivative instruments included on the Consolidated Balance Sheets:

	September 30, 2020								December 31, 2019
(in millions)	Notional Amount(1)		Derivative Assets			Derivative Liabilities			Notional Amount(1)		Derivative Assets			Derivative Liabilities
Derivatives designated as hedging instruments:
Interest rate contracts		$26,800		$4			$1			$29,846		$1			$—
Derivatives not designated as hedging instruments:
Interest rate contracts	148,161		1,761			216			142,386		772			133
Foreign exchange contracts	16,448		239			189			15,101		174			166
TBA contracts	13,161		7			34			—		—			—
Other contracts	8,011		275			66			6,868		37			23
Total derivatives not designated as hedging instruments			2,282			505					983			322
Gross derivative fair values			2,286			506					984			322
Less: Gross amounts offset in the Consolidated Balance Sheets (2)			(187		)	(187		)			(107		)	(107		)
Less: Cash collateral applied (2)			(69		)	(219		)			(70		)	(95		)
Total net derivative fair values presented in the Consolidated Balance Sheets				$2,030			$100					$807			$120

⁽¹⁾ The notional or contractual amount of interest rate derivatives and foreign exchange contracts is the amount upon which interest and other payments under the contract are based. For interest rate contracts, the notional amount is typically not exchanged.

⁽²⁾ Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions.

The Company’s derivative transactions are internally divided into three sub-groups: institutional, customer and residential loan. Certain derivative transactions within these sub-groups are designated as fair value or cash flow hedges, as described below:

Derivatives Designated As Hedging Instruments

The Company’s institutional derivatives qualify for hedge accounting treatment. The net interest accruals on interest rate swaps designated in a fair value or cash flow hedge relationship are treated as an adjustment to interest income or interest expense of the item being hedged. The Company formally documents at inception all hedging relationships, as well as risk management objectives and strategies for undertaking various accounting hedges. Additionally, the Company monitors the effectiveness of its hedge relationships during the duration of the hedge period. The methods utilized to assess hedge effectiveness vary based on hedge relationship and the Company monitors each relationship to ensure that management’s initial intent continues to be satisfied. The Company discontinues hedge accounting treatment when it is determined that a derivative is not expected to be, or has ceased to be, effective as a hedge and subsequently reflects changes in the fair value of the derivative in earnings after termination of the hedge relationship.

Fair Value Hedges

In a fair value hedge, changes in the fair value of both the derivative instrument and the hedged asset or liability attributable to the risk being hedged are recognized in the same income statement line item in the Consolidated Statements of Operations when the changes in fair value occur.

Citizens has outstanding interest rate swap agreements utilized to manage the interest rate exposure on its long-term borrowings and AFS debt securities. In March 2020 the fair value hedge of certain fixed rate residential mortgages was terminated due to a portion of the hedged item being sold. Certain fair value hedges have been designated as a last-of-layer hedge, which affords the Company the ability to execute a fair value hedge of the interest rate risk associated with a portfolio of similar pre-payable assets whereby the last dollar amount estimated to remain in the portfolio of assets is identified as the hedged item.

The following table presents the change in fair value of interest rate contracts, designated as fair value hedges, as well as the change in fair value of the related hedged items attributable to the risk being hedged, included in the Consolidated Statements of Operations:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019			Affected Line Item in the Consolidated Statements of Operations
Interest rate swaps hedging borrowed funds		($16	)		$18			$82			$122		Interest expense - borrowed funds
Hedged long-term debt attributable to the risk being hedged	17			(18		)	(78		)	(121		)	Interest expense - borrowed funds
Interest rate swaps hedging fixed rate loans	—			(10		)	17			(26		)	Interest and fees on loans and leases
Hedged fixed rate loans attributable to the risk being hedged	—			10			(17		)	26			Interest and fees on loans and leases
Interest rate swaps hedging debt securities available for sale	7			(13		)	(114		)	(13		)	Interest income - investment securities
Hedged debt securities available for sale attributable to risk being hedged	(7		)	13			114			13			Interest income - investment securities

The following table reflects amounts recorded on the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges:    

	September 30, 2020				December 31, 2019
(in millions)	Debt securities available for sale(1)		Long-term borrowed funds		Debt securities available for sale(1)			Residential mortgages		Long-term borrowed funds
Carrying amount of hedged assets		$12,314		$—		$15,798			$976		$—
Carrying amount of hedged liabilities	—		4,072		—			—		4,689
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	107		128		(8		)	17		50

⁽¹⁾ The Company designated $2.0 billion as the hedged amount (from a closed portfolio of prepayable financial assets with a carrying value of $12.3 billion and $15.8 billion at September 30, 2020 and December 31, 2019, respectively) in a last-of-layer hedging relationship, which commenced in the third quarter of 2019.

Cash Flow Hedges

In a cash flow hedge, the entire change in the fair value of the interest rate swap included in the assessment of hedge effectiveness is initially recorded in OCI and is subsequently reclassified from OCI to current period earnings (interest income or interest expense) in the same period that the hedged item affects earnings.

Citizens has outstanding interest rate swap agreements designed to hedge a portion of the Company’s floating rate assets and liabilities. All of these swaps have been deemed highly effective cash flow hedges. During the next 12 months, there are $2 million in pre-tax net gains on derivative instruments included in OCI expected to be reclassified to net interest income in the Consolidated Statements of Operations. This amount could differ from amounts actually recognized due to changes in interest rates, hedge de-designations, and the addition of other hedges subsequent to September 30, 2020.

The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income relating to derivative instruments designated as cash flow hedges:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019
Amount of pre-tax net (losses) gains recognized in OCI		$—			($5	)		$118			$138
Amount of pre-tax net gains (losses) reclassified from OCI into interest income	68			(22		)	128			(62		)
Amount of pre-tax net (losses) gains reclassified from OCI into interest expense	(11		)	8			(22		)	9

Derivatives Not Designated As Hedging Instruments

Economic Hedges

The Company’s economic hedges include those related to offsetting customer derivatives, residential mortgage loan derivatives (including interest rate lock commitments and forward sales commitments) and derivatives to hedge its residential MSR portfolio. Customer derivatives include interest rate and foreign exchange derivative contracts designed to meet the hedging and financing needs of the Company’s customers, and are economically hedged by the Company to offset its market exposure. Interest rate lock commitments on residential mortgage loans that will be held for sale are considered derivative instruments, and are economically hedged by entering into forward sale commitments to manage changes in fair value due to interest rate risk. Residential MSR portfolio derivatives are entered to hedge the risk of changes in the fair value of the Company’s MSR asset.

The following table presents the effect of economic hedges on noninterest income:

	Amounts Recognized in Noninterest Income for the
	Three Months Ended September 30,						Nine Months Ended September 30,						Affected Line Item in the Consolidated Statements of Operations
(in millions)	2020			2019			2020			2019
Economic hedge type:
Customer interest rate contracts		$7			$196			$1,276			$850		Foreign exchange and interest rate products
Customer foreign exchange contracts	80			(81		)	73			(162		)	Foreign exchange and interest rate products
Derivative transactions to hedge interest rate risk	1			(182		)	(1,245		)	(809		)	Foreign exchange and interest rate products
Derivative transactions to hedge foreign exchange risk	(126		)	130			(77		)	224			Foreign exchange and interest rate products
Residential loan commitments	36			6			190			22			Mortgage banking fees
Derivative contracts used to hedge residential loan commitments	6			29			(13		)	24			Mortgage banking fees
Derivative contracts used to hedge residential MSRs	2			92			335			208			Mortgage banking fees
Other derivative contracts	26			—			(30		)	—			Foreign exchange and interest rate products
Derivative transactions to hedge other derivative risk	(25		)	—			32			—			Foreign exchange and interest rate products
Total		$7			$190			$541			$357

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ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

9 Months Ended

Sep. 30, 2020

Equity [Abstract]

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

NOTE 10 - ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table presents the changes in the balances, net of income taxes, of each component of AOCI:

	As of and for the Three Months Ended September 30,
(in millions)	Net Unrealized (Losses) Gains on Derivatives			Net Unrealized (Losses) Gains on Debt Securities			Employee Benefit Plans			Total AOCI
Balance at July 1, 2019		($6	)		($25	)		($457	)		($488	)
Other comprehensive income before reclassifications	(4		)	42			—			38
Other-than-temporary impairment not recognized in earnings on debt securities	—			(1		)	—			(1		)
Amounts reclassified to the Consolidated Statements of Operations	10			(2		)	3			11
Net other comprehensive income	6			39			3			48
Balance at September 30, 2019		$—			$14			($454	)		($440	)
Balance at July 1, 2020		$54			$448			($408	)		$94
Other comprehensive (loss) income before reclassifications	—			(44		)	—			(44		)
Amounts reclassified to the Consolidated Statements of Operations	(42		)	(1		)	3			(40		)
Net other comprehensive (loss) income	(42		)	(45		)	3			(84		)
Balance at September 30, 2020		$12			$403			($405	)		$10
Primary location of amounts reclassified to the Consolidated Statements of Operations	Net interest income			Securities gains, net			Other operating expense

	As of and for the Nine Months Ended September 30,
(in millions)	Net Unrealized (Losses) Gains on Derivatives			Net Unrealized (Losses) Gains on Debt Securities			Employee Benefit Plans			Total AOCI
Balance at January 1, 2019		($143	)		($490	)		($463	)		($1,096	)
Other comprehensive income before reclassifications	103			509			—			612
Amounts reclassified to the Consolidated Statements of Operations	40			(10		)	9			39
Net other comprehensive income	143			499			9			651
Cumulative effect of change in accounting principle	—			5			—			5
Balance at September 30, 2019		$—			$14			($454	)		($440	)
Balance at January 1, 2020		$3			$1			($415	)		($411	)
Other comprehensive income before reclassifications	88			405			—			493
Amounts reclassified to the Consolidated Statements of Operations	(79		)	(3		)	10			(72		)
Net other comprehensive income	9			402			10			421
Balance at September 30, 2020		$12			$403			($405	)		$10
Primary location of amounts reclassified to the Consolidated Statements of Operations	Net interest income			Securities gains, net			Other operating expense

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STOCKHOLDERS' EQUITY

9 Months Ended

Sep. 30, 2020

Equity [Abstract]

STOCKHOLDERS' EQUITY

NOTE 11 - STOCKHOLDERS’ EQUITY

Preferred Stock

The following table summarizes the Company’s preferred stock:

			September 30, 2020			December 31, 2019
(in millions, except per share and share data)	Liquidation value per share		Preferred Shares		Carrying Amount	Preferred Shares	Carrying Amount
Authorized ($25 par value)			100,000,000			100,000,000
Issued and outstanding:
Series A	$1,000		250,000		$247	250,000	$247
Series B	1,000		300,000		296	300,000	296
Series C	1,000		300,000		297	300,000	297
Series D	1,000	(1)	300,000	(2)	293	300,000	293
Series E	1,000	(1)	450,000	(3)	437	450,000	437
Series F	1,000		400,000		395	—	—
Total			2,000,000		$1,965	1,600,000	$1,570

⁽¹⁾ Equivalent to $25 per depositary share.

⁽²⁾ Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock.

⁽³⁾ Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock.

For further detail regarding the terms and conditions of the Company’s preferred stock, see Note 16 to the Company’s Consolidated Financial Statements in the 2019 Form 10-K and Note 11 to the Company’s Quarterly Report on Form 10-Q for the period ended June 30, 2020.

Dividends

The following table provides information related to dividends per share and in the aggregate, declared and paid, for each type of stock issued and outstanding:

	Three Months Ended September 30, 2020						Three Months Ended September 30, 2019
(in millions, except per share data)	Dividends Declared per Share		Dividends Declared		Dividends Paid		Dividends Declared per Share		Dividends Declared		Dividends Paid
Common stock		$0.39		$168		$168		$0.36		$162		$162
Preferred stock
Series A		$10.90		$3		$3		$27.50		$7		$—
Series B	—		—		9		—		—		9
Series C	15.94		4		5		15.94		5		4
Series D	15.88		4		5		15.88		5		5
Series E	12.50		6		6		—		—		—
Series F	19.15		8		—		—		—		—
Total preferred stock				$25		$28				$17		$18

	Nine Months Ended September 30, 2020						Nine Months Ended September 30, 2019
(in millions, except per share and share data)	Dividends Declared per Share		Dividends Declared		Dividends Paid		Dividends Declared per Share		Dividends Declared		Dividends Paid
Common stock		$1.17		$504		$504		$1.00		$459		$459
Preferred stock
Series A		$51.88		$13		$10		$55.00		$14		$7
Series B	30.00		9		18		30.00		9		20
Series C	47.81		14		15		47.81		14		13
Series D	47.63		14		15		43.57		13		8
Series E	37.50		17		15		—		—		—
Series F	19.15		8		—		—		—		—
Total preferred stock				$75		$73				$50		$48

Treasury Stock

During the nine months ended September 30, 2020, the Company repurchased $270 million, or 7,548,655 shares, of its outstanding common stock, which are held in treasury stock. On March 16, 2020, the Company announced it would suspend all share repurchase activity through June 30, 2020. On April 17, 2020, the Company extended this suspension through December 31, 2020.

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COMMITMENTS AND CONTINGENCIES

9 Months Ended

Sep. 30, 2020

Commitments and Contingencies Disclosure [Abstract]

COMMITMENTS AND CONTINGENCIES

NOTE 12 - COMMITMENTS AND CONTINGENCIES

A summary of outstanding off-balance sheet arrangements is presented below. For more information on these arrangements, see Note 18 in the Company’s 2019 Form 10-K.

(in millions)	September 30, 2020		December 31, 2019
Commitments to extend credit		$73,173		$72,743
Letters of credit	2,132		2,190
Risk participation agreements	103		37
Loans sold with recourse	48		37
Marketing rights	29		33
Total		$75,485		$75,040

Commitments to Extend Credit

Commitments to extend credit are agreements to lend to customers in accordance with conditions contractually agreed upon in advance. Generally, the commitments have fixed expiration dates or termination clauses and may require payment of a fee. Since many of these commitments are expected to expire without being drawn upon, the contract amounts are not necessarily indicative of future cash requirements.

The Company’s commercial loan trading desk provides ongoing secondary market support and liquidity to its clients. Unsettled loan trades (e.g., loan purchase contracts) represent firm commitments to purchase or sell loans from / to a third party at an agreed-upon price. Principal amounts associated with unsettled commercial loan trades are off-balance sheet commitments until delivery of the loans has taken place. The principal balances of unsettled commercial loan trade purchases and sales were $69 million and $143 million, respectively, at September 30, 2020 and $183 million and $236 million, respectively, at December 31, 2019.

Letters of Credit

Letters of credit in the table above reflect commercial, standby financial and standby performance letters of credit. Standby letters of credit, both financial and performance, are issued by the Company for its customers. They are used as conditional guarantees of payment to a third party in the event the customer either fails to make specific payments (financial) or fails to complete a specific project (performance). The Company’s exposure to credit loss in the event of counterparty nonperformance in connection with the above instruments is represented by the contractual amount of those instruments, net of the value of collateral held. Generally, letters of credit are collateralized by cash, accounts receivable, inventory or investment securities. Credit risk associated with letters of credit is considered in determining the appropriate amounts of reserves for unfunded commitments. Standby letters of credit and commercial letters of credit are issued for terms of up to ten years and one year, respectively.

Other Commitments

Citizens has additional off-balance sheet arrangements that are summarized below:

• Marketing Rights - During 2003, Citizens entered into a 25-year agreement to acquire the naming and marketing rights of a baseball stadium in Pennsylvania.

• Loans sold with recourse - Citizens is an originator and servicer of residential mortgages and routinely sells such mortgage loans in the secondary market and to GSEs. In the context of such sales, the Company makes certain representations and warranties regarding the characteristics of the underlying loans and, as a result, may be contractually required to repurchase such loans or indemnify certain parties against losses for certain breaches of those representations and warranties. The Company also sells the government guaranteed portion of certain SBA loans to outside investors, for which it retains the servicing rights.

• Risk Participation Agreements - RPAs are guarantees issued by the Company to other parties for a fee, whereby the Company agrees to participate in the credit risk of a derivative customer of the other party. The current amount of credit exposure is spread out over 84 counterparties. RPAs generally have terms ranging from one year to five years; however, certain outstanding agreements have terms as long as nine years.

Contingencies

The Company operates in a legal and regulatory environment that exposes it to potentially significant risks. A certain amount of litigation ordinarily results from the nature of the Company’s banking and other businesses. The Company is a party to legal proceedings, including class actions. The Company is also the subject of investigations, reviews, subpoenas, and regulatory matters arising out of its normal business operations, which, in some instances, relate to concerns about fair lending, unfair and/or deceptive practices, mortgage-related issues, and mis-selling of certain products. In addition, the Company engages in discussions with relevant governmental and regulatory authorities on a regular and ongoing basis regarding various issues, and any issues discussed or identified may result in investigatory or other action being taken. Litigation and regulatory matters may result in settlements, damages, fines, penalties, public or private censure, increased costs, required remediation, restrictions on business activities, or other impacts on the Company.

In these disputes and proceedings, the Company contests liability and the amount of damages as appropriate. Given their complex nature, and based on the Company's experience, it may be years before some of these matters are finally resolved. Moreover, before liability can be reasonably estimated for a claim, numerous legal and factual issues may need to be examined, including through potentially lengthy discovery and determination of important

factual matters, and by addressing novel or unsettled legal issues relevant to the proceedings in question. The Company cannot predict with certainty if, how, or when such claims will be resolved or what the eventual settlement, fine, penalty or other relief, if any, may be, particularly for claims that are at an early stage in their development or where claimants seek substantial or indeterminate damages. The Company recognizes a provision for a claim when, in the opinion of management after seeking legal advice, it is probable that a liability exists and the amount of loss can be reasonably estimated. In many proceedings, however, it is not possible to determine whether any loss is probable or to estimate the amount of any loss.

Based on information currently available, the advice of legal counsel and other advisers, and established reserves, management believes that the aggregate liabilities, if any, potentially arising from these proceedings will not have a materially adverse effect on the Company’s unaudited interim Consolidated Financial Statements.

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FAIR VALUE MEASUREMENTS

9 Months Ended

Sep. 30, 2020

Fair Value Disclosures [Abstract]

FAIR VALUE MEASUREMENTS

NOTE 13 - FAIR VALUE MEASUREMENTS

Citizens measures or monitors many of its assets and liabilities on a fair value basis. Fair value is used on a recurring basis for assets and liabilities for which fair value is the required or elected measurement basis of accounting. Additionally, fair value is used on a nonrecurring basis to evaluate assets for impairment or for disclosure purposes. Nonrecurring fair value adjustments typically involve the application of lower of cost or market accounting or write-downs of individual assets. Citizens also applies the fair value measurement guidance to determine amounts reported for certain disclosures in this Note for assets and liabilities that are not required to be reported at fair value in the financial statements.

Fair Value Option

Citizens elected to account for residential mortgage LHFS and certain commercial and commercial real estate LHFS at fair value.

	September 30, 2020							December 31, 2019
(in millions)	Aggregate Fair Value		Aggregate Unpaid Principal		Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal			Aggregate Fair Value		Aggregate Unpaid Principal		Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal
Residential mortgage loans held for sale, at fair value		$3,425		$3,256		$169			$1,778		$1,727		$51
Commercial and commercial real estate loans held for sale, at fair value	162		172		(10		)	168		175		(7		)

For more information on the election of the fair value option for these assets see Note 19 in the Company’s 2019 Form 10-K.

The following table presents the changes in fair value for assets where the Company has elected the fair value option:

	Three Months Ended September 30,					Nine Months Ended September 30,
(in millions)	2020		2019			2020			2019		Affected Line Item in the Consolidated Statements of Operations
Residential mortgage loans held for sale, at fair value		$46		($4	)		$149			$5	Mortgage banking fees
Commercial and commercial real estate loans held for sale, at fair value	6		—			(2		)	4		Capital market fees

Recurring Fair Value Measurements

Citizens utilizes a variety of valuation techniques to measure its assets and liabilities at fair value on a recurring basis. For more information on the valuation techniques utilized to measure recurring fair value see Note 19 in the Company’s 2019 Form 10-K.

Asset-backed securities

The fair value of securities backed by education loans is estimated using observable inputs, including prices of similar securities that transact in the marketplace and current market assumptions related to yield, as well as unobservable inputs, including expected conditional default rates and prepayment speed estimates. Therefore, the

Company classifies these asset-backed securities in Level 3 of the fair value hierarchy given the use of unobservable inputs.

Forward commitments to sell to-be-announced mortgage securities

The fair value of TBAs is estimated using observable prices of similar loan pools that transact in the marketplace, as well as sector curves and benchmarking techniques. Therefore, the Company classifies TBAs in Level 2 of the fair value hierarchy given the observable market inputs.

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities on a recurring basis at September 30, 2020:

(in millions)	Total		Level 1		Level 2		Level 3
Debt securities available for sale:
Mortgage-backed securities		$22,056		$—		$22,056		$—
Asset-backed securities	813		—		—		813
State and political subdivisions	4		—		4		—
U.S. Treasury and other	11		11		—		—
Total debt securities available for sale	22,884		11		22,060		813
Loans held for sale, at fair value:
Residential loans held for sale	3,425		—		3,425		—
Commercial loans held for sale	162		—		162		—
Total loans held for sale, at fair value	3,587		—		3,587		—
Mortgage servicing rights	606		—		—		606
Derivative assets:
Interest rate contracts	1,765		—		1,765		—
Foreign exchange contracts	239		—		239		—
TBA contracts	7		—		7		—
Other contracts	275		—		66		209
Total derivative assets	2,286		—		2,077		209
Equity securities, at fair value:
Money market mutual fund investments	57		57		—		—
Total equity securities, at fair value	57		57		—		—
Total assets		$29,420		$68		$27,724		$1,628
Derivative liabilities:
Interest rate contracts		$217		$—		$217		$—
Foreign exchange contracts	189		—		189		—
TBA contracts	34		—		34		—
Other contracts	66		—		66		—
Total derivative liabilities	506		—		506		—
Total liabilities		$506		$—		$506		$—

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities on a recurring basis at December 31, 2019:

(in millions)	Total		Level 1		Level 2		Level 3
Debt securities available for sale:
Mortgage-backed securities		$20,537		$—		$20,537		$—
State and political subdivisions	5		—		5		—
U.S. Treasury and other	71		71		—		—
Total debt securities available for sale	20,613		71		20,542		—
Loans held for sale, at fair value:
Residential loans held for sale	1,778		—		1,778		—
Commercial loans held for sale	168		—		168		—
Total loans held for sale, at fair value	1,946		—		1,946		—
Mortgage servicing rights	642		—		—		642
Derivative assets:
Interest rate contracts	773		—		773		—
Foreign exchange contracts	174		—		174		—
Other contracts	37		—		18		19
Total derivative assets	984		—		965		19
Equity securities, at fair value:
Money market mutual fund investments	47		47		—		—
Total equity securities, at fair value	47		47		—		—
Total assets		$24,232		$118		$23,453		$661
Derivative liabilities:
Interest rate contracts		$133		$—		$133		$—
Foreign exchange contracts	166		—		166		—
Other contracts	23		—		23		—
Total derivative liabilities	322		—		322		—
Total liabilities		$322		$—		$322		$—

The following tables present a roll forward of the balance sheet amounts for assets measured at fair value on a recurring basis and classified as Level 3:

	Three Months Ended September 30, 2020								Nine Months Ended September 30, 2020
(in millions)	Mortgage Servicing Rights			Asset-Backed Securities		Other Derivative Contracts			Mortgage Servicing Rights			Asset-Backed Securities		Other Derivative Contracts
Beginning balance		$568			$—		$173			$642			$—		$19
Transfers upon election of fair value method	—			—		—			190			—		—
Beginning balance, adjusted	568			—		173			832			—		19
Purchases	—			813		—			—			813		—
Issuances	85			—		283			238			—		688
Settlements (1)	(55		)	—		(372		)	(141		)	—		(792		)
Changes in fair value during the period recognized in earnings (2)	8			—		125			(323		)	—		294
Ending balance		$606			$813		$209			$606			$813		$209

	Three Months Ended September 30, 2019						Nine Months Ended September 30, 2019
(in millions)	Mortgage Servicing Rights			Other Derivative Contracts			Mortgage Servicing Rights			Other Derivative Contracts
Beginning balance		$531			$25			$600			$—
Issuances	78			61			170			104
Settlements (1)	(31		)	(64		)	(88		)	(107		)
Changes in fair value during the period recognized in earnings (2)	(68		)	4			(172		)	11
Transfers from Level 2 to Level 3 (3)	—			—			—			18
Ending balance		$510			$26			$510			$26

⁽¹⁾ Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial

paydowns, and ii) loans that paid off during the period.

⁽²⁾ Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

⁽³⁾ Reflects changes in the significance of unobservable inputs on derivative contracts associated with mortgage origination activities.

The following table presents quantitative information about the Company’s Level 3 assets, including the range and weighted-average of the significant unobservable inputs used to fair value these assets, as well as valuation techniques used.

	As of September 30, 2020
	Valuation Technique	Unobservable Input	Range (Weighted Average)
Mortgage servicing rights	Discounted Cash Flow	Constant prepayment rate	10.87-37.32% CPR (19.4% CPR)
		Option adjusted spread	350-1,060 bps (608 bps)
Asset-Backed Securities	Discounted Cash Flow	Conditional prepayment rate	8.00%
		Constant default rate	1.85%
Other derivative contracts	Internal Model	Pull through rate	11.72-100.00% (82.45%)
		MSR value	(26.73)-124.27 bps (81.38 bps)

Nonrecurring Fair Value Measurements

Fair value is also used on a nonrecurring basis to evaluate collateral-dependent loans for impairment or for disclosure purposes. For more information on the valuation techniques utilized to measure nonrecurring fair value see Note 19 in the Company’s 2019 Form 10-K.

The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019
Collateral-dependent loans		($21	)		($8	)		($65	)		($36	)

The following table presents assets measured at fair value on a nonrecurring basis:

	September 30, 2020								December 31, 2019
(in millions)	Total		Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3
Collateral-dependent loans		$633		$—		$633		$—		$312		$—		$312		$—

The following table presents the estimated fair value for financial instruments not recorded at fair value in the unaudited interim Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions:

	September 30, 2020
	Total				Level 1				Level 2				Level 3
(in millions)	Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value
Financial assets:
Securities held to maturity		$2,578		$2,709		$—		$—		$2,578		$2,709		$—		$—
Equity securities, at cost	605		605		—		—		597		597		8		8
Other loans held for sale	127		127		—		—		—		—		127		127
Loans and leases	124,071		125,498		—		—		633		633		123,438		124,865
Financial liabilities:
Deposits	142,921		143,004		—		—		142,921		143,004		—		—
Short-term borrowed funds	252		252		—		—		252		252		—		—
Long-term borrowed funds	9,109		9,568		—		—		9,109		9,568		—		—

	December 31, 2019
	Total				Level 1				Level 2				Level 3
(in millions)	Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value
Financial assets:
Securities held to maturity		$3,202		$3,242		$—		$—		$3,202		$3,242		$—		$—
Equity securities, at cost	807		807		—		—		807		807		—		—
Other loans held for sale	1,384		1,384		—		—		—		—		1,384		1,384
Loans and leases	119,088		119,792		—		—		312		312		118,776		119,480
Financial liabilities:
Deposits	125,313		125,340		—		—		125,313		125,340		—		—
Short-term borrowed funds	274		274		—		—		274		274		—		—
Long-term borrowed funds	14,047		14,228		—		—		14,047		14,228		—		—

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NONINTEREST INCOME

9 Months Ended

Sep. 30, 2020

Other Income and Expenses [Abstract]

NONINTEREST INCOME

NOTE 14 - NONINTEREST INCOME

Revenues from Contracts with Customers

The following table presents the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment:

	Three Months Ended September 30, 2020						Three Months Ended September 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Consolidated (1)		Consumer Banking		Commercial Banking		Consolidated (1)
Service charges and fees		$71		$25		$96		$102		$25		$127
Card fees	49		7		56		57		10		67
Capital markets fees	—		50		50		—		38		38
Trust and investment services fees	53		—		53		50		—		50
Other banking fees	—		3		3		1		2		3
Total revenue from contracts with customers		$173		$85		$258		$210		$75		$285

	Nine Months Ended September 30, 2020						Nine Months Ended September 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Consolidated (1)		Consumer Banking		Commercial Banking		Consolidated (1)
Service charges and fees		$222		$76		$298		$298		$77		$375
Card fees	136		24		160		162		28		190
Capital markets fees	—		163		163		—		140		140
Trust and investment services fees	151		—		151		150		—		150
Other banking fees	—		7		7		1		7		8
Total revenue from contracts with customers		$509		$270		$779		$611		$252		$863

⁽¹⁾ There is no revenue from contracts with customers included in Other non-segment operations.

The Company recognized trailing commissions of $3 million and $4 million for the three months ended September 30, 2020 and 2019, respectively, and $10 million and $11 million for the nine months ended September 30, 2020 and 2019, respectively, related to services provided in previous reporting periods. Fees from other investment services are recognized at a point in time upon completion of the service.

Revenue from Other Sources

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Bank-owned life insurance		$13		$14		$41		$41

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OTHER OPERATING EXPENSE

9 Months Ended

Sep. 30, 2020

Other Income and Expenses [Abstract]

OTHER OPERATING EXPENSE

NOTE 15 - OTHER OPERATING EXPENSE

The following table presents the details of other operating expense:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Promotional expense		$24		$31		$75		$86
Other	71		96		242		269
Other operating expense		$95		$127		$317		$355

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EARNINGS PER SHARE

9 Months Ended

Sep. 30, 2020

Earnings Per Share [Abstract]

EARNINGS PER SHARE

NOTE 16 - EARNINGS PER SHARE

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions, except share and per share data)	2020		2019		2020		2019
Numerator (basic and diluted):
Net income		$314		$449		$601		$1,341
Less: Preferred stock dividends	25		17		75		50
Net income available to common stockholders		$289		$432		$526		$1,291
Denominator:
Weighted-average common shares outstanding - basic	426,846,096		445,703,987		427,058,412		454,802,186
Dilutive common shares: share-based awards	1,146,253		1,430,608		1,083,946		1,416,569
Weighted-average common shares outstanding - diluted	427,992,349		447,134,595		428,142,358		456,218,755
Earnings per common share:
Basic		$0.68		$0.97		$1.23		$2.84
Diluted (1)	0.68		0.97		1.23		2.83

⁽¹⁾ Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted average antidilutive shares totaling 1,193,668 and 772 for the three months ended September 30, 2020 and 2019, respectively, and 1,249,785 and 359,952 for the nine months ended September 30, 2020 and 2019, respectively.

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BUSINESS OPERATING SEGMENTS

9 Months Ended

Sep. 30, 2020

Segment Reporting [Abstract]

BUSINESS OPERATING SEGMENTS

NOTE 17 - BUSINESS OPERATING SEGMENTS

Citizens is managed by its Chief Executive Officer on a segment basis. The Company’s two business operating segments are Consumer Banking and Commercial Banking. The business segments are determined based on the products and services provided, or the type of customer served. Each segment has a segment head who reports directly to the Chief Executive Officer. The Chief Executive Officer has final authority over resource allocation decisions and performance assessment. The business segments reflect this management structure and the manner in which financial information is currently evaluated by the Chief Executive Officer. For more information on the Company’s business operating segments, as well as Other non-segment operations, see Note 25 in the Company’s 2019 Form 10-K.

	As of and for the Three Months Ended September 30, 2020
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$845		$421		($129	)		$1,137
Noninterest income	495		144		15			654
Total revenue	1,340		565		(114		)	1,791
Noninterest expense	742		210		36			988
Profit (loss) before provision for credit losses	598		355		(150		)	803
Provision for credit losses	55		161		212			428
Income (loss) before income tax expense (benefit)	543		194		(362		)	375
Income tax expense (benefit)	136		41		(116		)	61
Net income (loss)		$407		$153		($246	)		$314
Total average assets		$73,605		$60,889		$43,181			$177,675

	As of and for the Three Months Ended September 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$799		$360		($14	)		$1,145
Noninterest income	336		133		24			493
Total revenue	1,135		493		10			1,638
Noninterest expense	718		213		42			973
Profit (loss) before provision for credit losses	417		280		(32		)	665
Provision for credit losses	83		27		(9		)	101
Income (loss) before income tax expense (benefit)	334		253		(23		)	564
Income tax expense (benefit)	83		57		(25		)	115
Net income		$251		$196		$2			$449
Total average assets		$66,365		$55,614		$40,131			$162,110

	As of and for the Nine Months Ended September 30, 2020
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$2,452		$1,205		($200	)		$3,457
Noninterest income	1,280		413		48			1,741
Total revenue	3,732		1,618		(152		)	5,198
Noninterest expense	2,215		644		120			2,979
Profit (loss) before provision for credit losses	1,517		974		(272		)	2,219
Provision for credit losses	232		274		986			1,492
Income (loss) before income tax expense (benefit)	1,285		700		(1,258		)	727
Income tax expense (benefit)	322		147		(343		)	126
Net income (loss)		$963		$553		($915	)		$601
Total average assets		$71,227		$61,722		$41,943			$174,892

	As of and for the Nine Months Ended September 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$2,386		$1,103		($18	)		$3,471
Noninterest income	860		432		91			1,383
Total revenue	3,246		1,535		73			4,854
Noninterest expense	2,133		639		89			2,861
Profit (loss) before provision for credit losses	1,113		896		(16		)	1,993
Provision for credit losses	228		73		(18		)	283
Income before income tax expense (benefit)	885		823		2			1,710
Income tax expense (benefit)	219		184		(34		)	369
Net income		$666		$639		$36			$1,341
Total average assets		$65,624		$55,793		$39,927			$161,344

There have been no significant changes in the management accounting practices utilized by the Company regarding the basis of presentation for segment results as discussed in Note 25 in the Company’s 2019 Form 10-K.

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BASIS OF PRESENTATION (Policies)

9 Months Ended

Sep. 30, 2020

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Basis of Presentation

The unaudited interim Consolidated Financial Statements, including the Notes presented in this document of Citizens Financial Group, Inc., have been prepared in accordance with GAAP interim reporting requirements, and therefore do not include all information and Notes included in the audited Consolidated Financial Statements in conformity with GAAP. These unaudited interim Consolidated Financial Statements and Notes presented in this document should be read in conjunction with the Company’s audited Consolidated Financial Statements and accompanying Notes included in the Company’s 2019 Form 10-K. The Company’s principal business activity is banking, conducted through its banking subsidiary, CBNA.

Consolidation

The unaudited interim Consolidated Financial Statements include the accounts of the Company and subsidiaries in which the Company has a controlling financial interest. All intercompany transactions and balances have been eliminated. The Company has evaluated its unconsolidated entities and does not believe that any entity in which it has an interest, but does not currently consolidate, meets the requirements to be consolidated as a variable interest entity. The unaudited interim Consolidated Financial Statements include all adjustments, consisting of normal recurring adjustments, necessary for a fair presentation of the results for the interim periods. The results for interim periods are not necessarily indicative of results for a full year.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. Material estimates that are particularly susceptible to significant change in the near-term relate to the determination of the ACL, the fair value of MSRs, and the evaluation and measurement of impairment of goodwill.

Adopted and Pending Accounting Pronouncements

Accounting Pronouncements Adopted in 2020

Pronouncement	Summary of Guidance	Effects on Financial Statements
Financial Instruments - Credit Losses Issued June 2016	• Required effective date: January 1, 2020. • Establishes a single allowance framework for financial assets carried at amortized cost (including securities HTM), which reflects management’s estimate of credit losses over the full remaining expected life of the financial assets. • Amends impairment guidance for securities AFS to incorporate an allowance, which allows for reversals of impairment losses in the event that the credit of an issuer improves. • Requires a cumulative-effect adjustment to retained earnings, net of taxes, as of the beginning of the reporting period of adoption. • Requires enhanced credit quality disclosures including disaggregation of credit quality indicators by vintage.	• The Company adopted the new standard on January 1, 2020, retrospectively for loans and leases and HTM securities and prospectively for AFS securities. Refer to Note 4 for discussion of the significant accounting policy for the allowance for credit losses following adoption. • Adoption resulted in a cumulative-effect reduction of $337 million, net of taxes of $114 million, to retained earnings and a corresponding increase to the ACL of $451 million. Refer to Note 4 for the impact of the adoption to the ALLL and reserve for unfunded commitments. • Adoption of the new standard could produce higher volatility in the quarterly provision for credit losses than the prior incurred loss reserve process and could adversely impact the Company’s ongoing earnings. • Based on the credit quality of the Company’s existing debt securities portfolio, the Company did not recognize an allowance for HTM and AFS debt securities upon adoption.
Goodwill Issued January 2017	• Requires an impairment loss to be recognized when the estimated fair value of a reporting unit falls below its carrying value. • Eliminates the second condition in the current guidance that requires an impairment loss to be recognized only if the estimated implied fair value of the goodwill is below its carrying value. • Applied prospectively to all goodwill impairment tests performed after the adoption date.	• The Company adopted the new standard on January 1, 2020. Refer to Note 6 for discussion of the significant accounting policy for goodwill impairment following adoption. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements.
Disclosure Requirements - Fair Value Measurements Issued August 2018	• Amends disclosure requirements on fair value measurements. • Eliminates requirements for certain disclosures that are no longer considered relevant or cost beneficial, requires new disclosures and modifies existing disclosures that are expected to enhance the usefulness of the financial statements. • Prospective application is required for new disclosures. • Retrospective application is required for all other amendments for all periods presented.	• The Company adopted the new standard on January 1, 2020. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements. Required fair value measurement disclosures are included in Note 13.
Simplifying the Accounting for Income Taxes Issued December 2019	• Simplifies the accounting for income taxes by eliminating certain exceptions related to the approach for intraperiod tax allocation, the methodology for calculating income taxes in an interim period and the recognition of deferred tax liabilities for outside basis differences. • Simplifies aspects of the accounting for franchise taxes and enacted changes in tax laws or rates. • Clarifies the accounting for transactions that result in a step-up in the tax basis of goodwill.	• The Company adopted the new standard on January 1, 2020. • Adoption did not have an impact on the Company’s Consolidated Financial Statements.

Pronouncement	Summary of Guidance	Effects on Financial Statements
Facilitation of the Effects of Reference Rate Reform on Financial Reporting Issued March 2020	• Provides the option to apply a number of practical expedients when evaluating if a contract modification as the result of reference rate reform is considered a new contract or a continuation of an existing contract. • Provides optional expedients to the evaluation of, and accounting for, fair value and cash flow hedges affected by reference rate reform. • Provides an optional one-time election to sell or transfer debt securities classified as HTM that reference a rate affected by reference rate reform	• The Company adopted the new standard in the first quarter of 2020 upon issuance and is effective through December 31, 2022. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements.

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BASIS OF PRESENTATION (Tables)

9 Months Ended

Sep. 30, 2020

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of new accounting pronouncements and changes in accounting principles

Accounting Pronouncements Adopted in 2020

Pronouncement	Summary of Guidance	Effects on Financial Statements
Financial Instruments - Credit Losses Issued June 2016	• Required effective date: January 1, 2020. • Establishes a single allowance framework for financial assets carried at amortized cost (including securities HTM), which reflects management’s estimate of credit losses over the full remaining expected life of the financial assets. • Amends impairment guidance for securities AFS to incorporate an allowance, which allows for reversals of impairment losses in the event that the credit of an issuer improves. • Requires a cumulative-effect adjustment to retained earnings, net of taxes, as of the beginning of the reporting period of adoption. • Requires enhanced credit quality disclosures including disaggregation of credit quality indicators by vintage.	• The Company adopted the new standard on January 1, 2020, retrospectively for loans and leases and HTM securities and prospectively for AFS securities. Refer to Note 4 for discussion of the significant accounting policy for the allowance for credit losses following adoption. • Adoption resulted in a cumulative-effect reduction of $337 million, net of taxes of $114 million, to retained earnings and a corresponding increase to the ACL of $451 million. Refer to Note 4 for the impact of the adoption to the ALLL and reserve for unfunded commitments. • Adoption of the new standard could produce higher volatility in the quarterly provision for credit losses than the prior incurred loss reserve process and could adversely impact the Company’s ongoing earnings. • Based on the credit quality of the Company’s existing debt securities portfolio, the Company did not recognize an allowance for HTM and AFS debt securities upon adoption.
Goodwill Issued January 2017	• Requires an impairment loss to be recognized when the estimated fair value of a reporting unit falls below its carrying value. • Eliminates the second condition in the current guidance that requires an impairment loss to be recognized only if the estimated implied fair value of the goodwill is below its carrying value. • Applied prospectively to all goodwill impairment tests performed after the adoption date.	• The Company adopted the new standard on January 1, 2020. Refer to Note 6 for discussion of the significant accounting policy for goodwill impairment following adoption. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements.
Disclosure Requirements - Fair Value Measurements Issued August 2018	• Amends disclosure requirements on fair value measurements. • Eliminates requirements for certain disclosures that are no longer considered relevant or cost beneficial, requires new disclosures and modifies existing disclosures that are expected to enhance the usefulness of the financial statements. • Prospective application is required for new disclosures. • Retrospective application is required for all other amendments for all periods presented.	• The Company adopted the new standard on January 1, 2020. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements. Required fair value measurement disclosures are included in Note 13.
Simplifying the Accounting for Income Taxes Issued December 2019	• Simplifies the accounting for income taxes by eliminating certain exceptions related to the approach for intraperiod tax allocation, the methodology for calculating income taxes in an interim period and the recognition of deferred tax liabilities for outside basis differences. • Simplifies aspects of the accounting for franchise taxes and enacted changes in tax laws or rates. • Clarifies the accounting for transactions that result in a step-up in the tax basis of goodwill.	• The Company adopted the new standard on January 1, 2020. • Adoption did not have an impact on the Company’s Consolidated Financial Statements.

Pronouncement	Summary of Guidance	Effects on Financial Statements
Facilitation of the Effects of Reference Rate Reform on Financial Reporting Issued March 2020	• Provides the option to apply a number of practical expedients when evaluating if a contract modification as the result of reference rate reform is considered a new contract or a continuation of an existing contract. • Provides optional expedients to the evaluation of, and accounting for, fair value and cash flow hedges affected by reference rate reform. • Provides an optional one-time election to sell or transfer debt securities classified as HTM that reference a rate affected by reference rate reform	• The Company adopted the new standard in the first quarter of 2020 upon issuance and is effective through December 31, 2022. • Adoption did not have a material impact on the Company’s Consolidated Financial Statements.

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SECURITIES (Tables)

9 Months Ended

Sep. 30, 2020

Investments, Debt and Equity Securities [Abstract]

Schedule of securities held

The following table presents the major components of securities at amortized cost and fair value:

	September 30, 2020									December 31, 2019
(in millions)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value		Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
U.S. Treasury and other		$11		$—		$—			$11		$71		$—		$—			$71
State and political subdivisions	4		—		—			4		5		—		—			5
Mortgage-backed securities, at fair value:
Federal agencies and U.S. government sponsored entities	20,962		617		(38		)	21,541		19,803		143		(71		)	19,875
Other/non-agency	482		33		—			515		638		24		—			662
Total mortgage-backed securities, at fair value	21,444		650		(38		)	22,056		20,441		167		(71		)	20,537
Asset-backed securities, at fair value(1)	813		—		—			813		—		—		—			—
Total debt securities available for sale, at fair value		$22,272		$650		($38	)		$22,884		$20,517		$167		($71	)		$20,613
Mortgage-backed securities, at cost:
Federal agencies and U.S. government sponsored entities		$2,578		$131		$—			$2,709		$3,202		$45		($5	)		$3,242
Total debt securities held to maturity, at cost		$2,578		$131		$—			$2,709		$3,202		$45		($5	)		$3,242
Money market mutual fund investments		$57		$—		$—			$57		$47		$—		$—			$47
Total equity securities, at fair value		$57		$—		$—			$57		$47		$—		$—			$47
Federal Reserve Bank stock		$577		$—		$—			$577		$577		$—		$—			$577
Federal Home Loan Bank stock	20		—		—			20		222		—		—			222
Other equity securities	8		—		—			8		8		—		—			8
Total equity securities, at cost		$605		$—		$—			$605		$807		$—		$—			$807

(1) In September 2020, Citizens sold $973 million of private in-school education loans, inclusive of accrued interest, capitalized interest and fees. Additionally, the Company provided financing to the purchaser for a portion of the sale price in the form of $813 million of asset-backed securities, collateralized by the sold assets, which are classified as AFS. Refer to Note 7 for additional information.

Schedule of investments classified by maturity date

The following table presents the amortized cost and fair value of debt securities by contractual maturity as of September 30, 2020. Expected maturities may differ from contractual maturities because issuers may have the right to call or prepay obligations with or without incurring penalties.

	September 30, 2020
	Distribution of Maturities
(in millions)	1 Year or Less		After 1 Year through 5 Years		After 5 Years through 10 Years		After 10 Years		Total
Amortized cost:
U.S. Treasury and other		$11		$—		$—		$—		$11
State and political subdivisions	—		—		—		4		4
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	4		147		1,591		19,220		20,962
Other/non-agency	—		—		—		482		482
Asset-backed securities	—		—		813		—		813
Total debt securities available for sale	15		147		2,404		19,706		22,272
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—		—		—		2,578		2,578
Total debt securities held to maturity	—		—		—		2,578		2,578
Total amortized cost of debt securities		$15		$147		$2,404		$22,284		$24,850
Fair value:
U.S. Treasury and other		$11		$—		$—		$—		$11
State and political subdivisions	—		—		—		4		4
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	4		153		1,647		19,737		21,541
Other/non-agency	—		—		—		515		515
Asset-backed securities	—		—		813		—		813
Total debt securities available for sale	15		153		2,460		20,256		22,884
Mortgage-backed securities:
Federal agencies and U.S. government sponsored entities	—		—		—		2,709		2,709
Total debt securities held to maturity	—		—		—		2,709		2,709
Total fair value of debt securities		$15		$153		$2,460		$22,965		$25,593

Schedule of income recognized on investment securities

The following table presents realized gains and losses on securities:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Gains on sale of debt securities(1)		$1		$5		$4		$21
Losses on sale of debt securities	—		—		—		—
Debt securities gains, net		$1		$5		$4		$21

⁽¹⁾ For the three and nine months ended September 30, 2019, $2 million and $6 million, respectively, of gains on sale of debt securities were recognized in mortgage banking fees in the Consolidated Statement of Operations as they related to AFS securities held as economic hedges of the value of the MSR portfolio recognized using the amortization method.

Schedule of financial instruments owned and pledged as collateral

The following table presents the amortized cost and fair value of debt securities pledged:

	September 30, 2020				December 31, 2019
(in millions)	Amortized Cost		Fair Value		Amortized Cost		Fair Value
Pledged against repurchase agreements		$227		$234		$265		$266
Pledged against FHLB borrowed funds	478		515		638		662
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law	3,506		3,620		3,670		3,672

Schedule of unrealized loss on investments

The following table presents AFS mortgage-backed debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:

	September 30, 2020
	Less than 12 Months					12 Months or Longer				Total
(dollars in millions)	Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses		Fair Value		Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities		$2,524		($38	)		$—		$—		$2,524		($38	)

The following table present AFS and HTM mortgage-backed debt securities with fair values below their respective carrying values, separated by the duration the securities have been in a continuous unrealized loss position:

	December 31, 2019
	Less than 12 Months					12 Months or Longer					Total
(dollars in millions)	Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses
Federal agencies and U.S. government sponsored entities		$5,135		($24	)		$3,748		($52	)		$8,883		($76	)

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LOANS AND LEASES (Tables)

9 Months Ended

Sep. 30, 2020

Receivables [Abstract]

Schedule of loans and leases

The following table presents the Company’s loans and leases, excluding LHFS, disclosed in portfolio segments and classes:

(in millions)	September 30, 2020		December 31, 2019
Commercial(1)		$45,185		$41,479
Commercial real estate	14,889		13,522
Leases	2,288		2,537
Total commercial loans and leases	62,362		57,538
Residential mortgages	19,633		19,083
Home equity	12,322		13,154
Automobile	12,035		12,120
Education	11,631		10,347
Other retail	6,088		6,846
Total retail loans	61,709		61,550
Total loans and leases		$124,071		$119,088

⁽¹⁾ Includes PPP loans fully guaranteed by the SBA of $4.7 billion as of September 30, 2020.

Accrued interest receivable on loans and leases held for investment totaled $470 million and $495 million as of September 30, 2020 and December 31, 2019, respectively, and is included in other assets in the Consolidated Balance Sheets.

The following table presents the composition of LHFS.

	September 30, 2020						December 31, 2019
(in millions)	Residential Mortgages(1)		Commercial(2)		Total		Residential Mortgages(1)		Commercial(2)		Total
Loans held for sale at fair value		$3,425		$162		$3,587		$1,778		$168		$1,946
Other loans held for sale	—		127		127		1,101		283		1,384

⁽¹⁾ Residential mortgage LHFS are originated for sale.

⁽²⁾ Commercial LHFS at fair value consist of loans managed by the Company’s commercial secondary loan desk. Other commercial LHFS generally consist of loans associated with the Company’s syndication business.

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ALLOWANCE FOR CREDIT LOSSES, NONPERFORMING ASSETS, AND CONCENTRATIONS OF CREDIT RISK (Tables)

9 Months Ended

Sep. 30, 2020

Receivables [Abstract]

Schedule of changes in the allowance for credit losses

The following table presents a summary of changes in the ALLL and the reserve for unfunded lending commitments for the three and nine months ended September 30, 2020:

	Three Months Ended September 30, 2020									Nine Months Ended September 30, 2020
(in millions)	Commercial			Retail			Total			Commercial			Retail			Total
Allowance for loan and lease losses, beginning of period		$1,235			$1,213			$2,448			$674			$578			$1,252
Cumulative effect of change in accounting principle	—			—			—			(176		)	629			453
Allowance for loan and lease losses, beginning of period, adjusted	1,235			1,213			2,448			498			1,207			1,705
Charge-offs	(171		)	(86		)	(257		)	(292		)	(319		)	(611		)
Recoveries	1			37			38			7			101			108
Net charge-offs	(170		)	(49		)	(219		)	(285		)	(218		)	(503		)
Provision charged to income	224			89			313			1,076			264			1,340
Allowance for loan and lease losses, end of period		$1,289			$1,253			$2,542			$1,289			$1,253			$2,542
Reserve for unfunded lending commitments, beginning of period		$69			$10			$79			$44			$—			$44
Cumulative effective of change in accounting principle	—			—			—			(3		)	1			(2		)
Reserve for unfunded lending commitments, beginning of period, adjusted	69			10			79			41			1			42
Provision for unfunded lending commitments	83			32			115			111			41			152
Reserve for unfunded lending commitments, end of period		$152			$42			$194			$152			$42			$194

The following table provides additional detail on the cumulative effect of change in accounting principle on the ACL and related coverage ratios:

	December 31, 2019						January 1, 2020							September 30, 2020
(in millions)	Amortized Cost Basis		ACL Balance		Coverage		Impact of Adoption of CECL			ACL Balance		Coverage		Amortized Cost Basis		ACL Balance		Coverage
Commercial(1)		$41,479		$575	1.4	%		($199	)		$376	0.9	%		$45,185		$826	1.8	%
Commercial real estate	13,522		124		0.9		(57		)	67		0.5		14,889		548		3.7
Leases	2,537		19		0.7		77			96		3.8		2,288		67		2.9
Total commercial loans and leases	57,538		718		1.2		(179		)	539		0.9		62,362		1,441		2.3
Residential	19,083		35		0.2		95			130		0.7		19,633		133		0.7
Home equity	13,154		83		0.6		73			156		1.2		12,322		156		1.3
Automobile	12,120		123		1.0		83			206		1.7		12,035		221		1.8
Education	10,347		116		1.1		298			414		4.0		11,631		386		3.3
Other retail	6,846		221		3.2		81			302		4.4		6,088		399		6.6
Total retail loans	61,550		578		0.9		630			1,208		2.0		61,709		1,295		2.1
Total loans and leases		$119,088		$1,296	1.1	%		$451			$1,747	1.5	%		$124,071		$2,736	2.2	%

⁽¹⁾ The commercial coverage ratio includes a 21 basis point reduction associated with PPP loans as of September 30, 2020.

The difference in ACL as of September 30, 2020 as compared to December 31, 2019 continues to be driven by the COVID-19 pandemic and associated lockdowns and the resulting economic impacts from March to September 2020, as well as the Company’s adoption of CECL on January 1, 2020. Citizens added $451 million in ACL upon adoption of CECL, and has since added an additional $989 million in the nine months ended September 30, 2020, resulting in an ending ACL balance of $2.7 billion.    

The increase in commercial net charge-offs in the nine months ended September 30, 2020 as compared to the nine months ended September 30, 2019 was driven by charge-offs in CRE, metals and mining, oil and gas, and casual dining industry sectors. Retail net charge-offs were flat in the nine months ended September 20, 2020 as compared to the nine months ended September 30, 2019.

To determine the ACL as of September 30, 2020, Citizens utilized an economic scenario that generally reflects real GDP growth of 4.5% over 2021, returning to fourth quarter 2019 real GDP levels by the first quarter of 2022. The scenario also projects the fourth quarter 2020 unemployment rate to be in the range of 9% to 9.5%, and falling to 7% to 7.5% by the fourth quarter of 2021. While the macroeconomic forecast was slightly improved relative to the second quarter 2020 forecast, Citizens continued to apply management judgment to adjust the modeled reserves in the commercial industry sectors most impacted by the COVID-19-related lockdowns, including in retail and hospitality, casual dining, retail trade, price-sensitive energy and related, and educational services, as well as in certain retail products.

The following table presents a summary of changes in the ALLL and the reserve for unfunded lending commitments for the three and nine months ended September 30, 2019:

	Three Months Ended September 30, 2019									Nine Months Ended September 30, 2019
(in millions)	Commercial			Retail			Total			Commercial			Retail			Total
Allowance for loan and lease losses, beginning of period		$680			$547			$1,227			$690			$552			$1,242
Charge-offs	(35		)	(124		)	(159		)	(106		)	(347		)	(453		)
Recoveries	3			43			46			17			128			145
Net charge-offs	(32		)	(81		)	(113		)	(89		)	(219		)	(308		)
Provision charged to income	64			85			149			111			218			329
Allowance for loan and lease losses, end of period		$712			$551			$1,263			$712			$551			$1,263
Reserve for unfunded lending commitments, beginning of period		$93			$—			$93			$91			$—			$91
Provision for unfunded lending commitments	(48		)	—			(48		)	(46		)	—			(46		)
Reserve for unfunded lending commitments, end of period		$45			$—			$45			$45			$—			$45

Schedule of classes of loans and leases, amortized cost basis by credit quality indicator

The following table presents the amortized cost basis of commercial loans and leases, by vintage date and regulatory classification rating, as of September 30, 2020:

	Term Loans by Origination Year												Revolving Loans
(in millions)	2020		2019		2018		2017		2016		Prior to 2016		Within the Revolving Period		Converted to Term		Total
Commercial
Pass(1)		$7,478		$6,823		$4,838		$2,747		$1,515		$2,453		$15,115		$182		$41,151
Special Mention	58		275		237		149		92		222		892		125		2,050
Substandard	60		220		326		100		85		140		630		19		1,580
Doubtful	52		22		35		43		20		42		186		4		404
Total commercial	7,648		7,340		5,436		3,039		1,712		2,857		16,823		330		45,185
Commercial real estate
Pass	1,774		3,406		3,608		1,553		825		1,112		1,073		—		13,351
Special Mention	11		216		128		237		171		9		77		—		849
Substandard	68		1		170		50		53		66		60		—		468
Doubtful	20		38		53		—		36		3		24		47		221
Total commercial real estate	1,873		3,661		3,959		1,840		1,085		1,190		1,234		47		14,889
Leases
Pass	332		327		265		169		200		917		—		—		2,210
Special Mention	—		2		3		6		5		25		—		—		41
Substandard	—		2		2		5		4		—		—		—		13
Doubtful	—		—		9		1		3		11		—		—		24
Total leases	332		331		279		181		212		953		—		—		2,288
Total commercial loans and leases
Pass(1)	9,584		10,556		8,711		4,469		2,540		4,482		16,188		182		56,712
Special Mention	69		493		368		392		268		256		969		125		2,940
Substandard	128		223		498		155		142		206		690		19		2,061
Doubtful	72		60		97		44		59		56		210		51		649
Total commercial loans and leases		$9,853		$11,332		$9,674		$5,060		$3,009		$5,000		$18,057		$377		$62,362

⁽¹⁾ Includes $4.7 billion of PPP loans designated as pass that are fully guaranteed by the SBA originating in 2020.

For retail loans, Citizens utilizes credit scores provided by FICO which are generally refreshed on a quarterly basis and the loan’s payment and delinquency status to monitor credit quality. Management believes FICO credit scores are considered the strongest indicator of credit losses over the contractual life of the loan as the scores are based on current and historical national industry-wide consumer level credit performance data, and assist management in predicting the borrower’s future payment performance.

The following table presents the amortized cost basis of retail loans, by vintage date and FICO scores, as of September 30, 2020:

	Term Loans by Origination Year												Revolving Loans
(in millions)	2020		2019		2018		2017		2016		Prior to 2016		Within the Revolving Period		Converted to Term		Total
Residential mortgages
800+		$1,971		$1,983		$751		$1,297		$1,833		$2,061		$—		$—		$9,896
740-799	2,351		1,341		463		612		776		977		—		—		6,520
680-739	596		408		193		207		317		500		—		—		2,221
620-679	101		97		44		51		69		235		—		—		597
<620	17		23		34		56		54		197		—		—		381
No FICO available(1)	4		1		—		1		—		12		—		—		18
Total residential mortgages	5,040		3,853		1,485		2,224		3,049		3,982		—		—		19,633
Home equity
800+	3		9		11		7		5		245		4,319		360		4,959
740-799	1		7		7		7		4		204		3,224		340		3,794
680-739	—		4		9		14		8		197		1,671		293		2,196
620-679	—		8		16		19		12		146		420		201		822
<620	1		15		27		30		18		129		117		213		550
No FICO available(1)	—		—		—		—		—		—		1		—		1
Total home equity	5		43		70		77		47		921		9,752		1,407		12,322
Automobile
800+	780		862		472		358		209		91		—		—		2,772
740-799	1,130		1,127		606		406		214		87		—		—		3,570
680-739	1,028		1,012		527		327		170		69		—		—		3,133
620-679	523		557		300		185		102		46		—		—		1,713
<620	90		245		202		157		96		48		—		—		838
No FICO available(1)	1		1		—		—		—		7		—		—		9
Total automobile	3,552		3,804		2,107		1,433		791		348		—		—		12,035
Education
800+	1,191		1,276		810		772		586		776		—		—		5,411
740-799	1,307		1,151		621		449		292		443		—		—		4,263
680-739	385		378		217		160		110		239		—		—		1,489
620-679	27		52		42		36		31		108		—		—		296
<620	2		7		13		14		12		56		—		—		104
No FICO available(1)	6		—		—		—		—		62		—		—		68
Total education	2,918		2,864		1,703		1,431		1,031		1,684		—		—		11,631
Other retail
800+	286		474		174		79		17		49		313		—		1,392
740-799	419		611		217		97		23		33		621		2		2,023
680-739	356		409		141		60		13		17		555		6		1,557
620-679	195		156		51		19		3		6		181		7		618
<620	18		45		24		9		2		4		81		9		192
No FICO available(1)	36		1		—		—		—		—		267		2		306
Total other retail	1,310		1,696		607		264		58		109		2,018		26		6,088
Retail
800+	4,231		4,604		2,218		2,513		2,650		3,222		4,632		360		24,430
740-799	5,208		4,237		1,914		1,571		1,309		1,744		3,845		342		20,170
680-739	2,365		2,211		1,087		768		618		1,022		2,226		299		10,596
620-679	846		870		453		310		217		541		601		208		4,046
<620	128		335		300		266		182		434		198		222		2,065
No FICO available(1)	47		3		—		1		—		81		268		2		402
Total retail		$12,825		$12,260		$5,972		$5,429		$4,976		$7,044		$11,770		$1,433		$61,709

⁽¹⁾ Represents loans for which an updated FICO score was unavailable (e.g., due to recent profile changes).

Schedule of nonaccrual loans and leases and loans accruing and 90 days or more past due

The following table presents nonaccrual loans and leases and loans accruing and 90 days or more past due:

	As of September 30, 2020						As of December 31, 2019
(in millions)	Nonaccrual loans and leases		90+ days past due and accruing		Nonaccrual with no related ACL		Nonaccrual loans and leases
Commercial		$435		$3		$33		$240
Commercial real estate	323		—		3		2
Leases	2		—		—		3
Total commercial loans and leases	760		3		36		245
Residential mortgages	131		17		101		93
Home equity	265		—		192		246
Automobile	80		—		18		67
Education	16		2		5		18
Other retail	25		6		1		34
Total retail	517		25		317		458
Total loans and leases		$1,277		$28		$353		$703

Schedule of accruing and nonaccruing past due amounts

The following table presents an analysis of the age of both accruing and nonaccruing loan and lease past due amounts:

	September 30, 2020										December 31, 2019
	Days Past Due										Days Past Due
(in millions)	Current-29		30-59		60-89		90 or More		Total		Current-29		30-59		60-89		90 or More		Total
Commercial		$44,845		$105		$129		$106		$45,185		$41,340		$45		$27		$67		$41,479
Commercial real estate	14,743		90		—		56		14,889		13,520		1		1		—		13,522
Leases	2,284		1		1		2		2,288		2,498		37		—		2		2,537
Total commercial loans and leases	61,872		196		130		164		62,362		57,358		83		28		69		57,538
Residential mortgages	19,430		64		16		123		19,633		18,947		35		17		84		19,083
Home equity	12,007		51		29		235		12,322		12,834		91		40		189		13,154
Automobile	11,825		147		52		11		12,035		11,788		227		81		24		12,120
Education	11,585		28		12		6		11,631		10,290		30		15		12		10,347
Other retail	6,005		33		22		28		6,088		6,729		45		31		41		6,846
Total retail loans	60,852		323		131		403		61,709		60,588		428		184		350		61,550
Total		$122,724		$519		$261		$567		$124,071		$117,946		$511		$212		$419		$119,088

Troubled debt restructurings on financing receivables

The following table summarizes TDRs by class and total unfunded commitments:

(in millions)	September 30, 2020		December 31, 2019
Commercial		$294		$297
Retail	715		667
Unfunded commitments related to TDRs	49		42

The following tables below summarize how loans were modified during the three and nine months ended September 30, 2020 and 2019. The reported balances represent the post-modification outstanding amortized cost basis and can include loans that became TDRs during the period and were paid off in full, charged off, or sold prior to period end. Pre-modification balances for modified loans approximate the post-modification balances shown.

	Three Months Ended September 30, 2020
	Primary Modification Types
	Interest Rate Reduction(1)			Maturity Extension(2)			Other(3)
(dollars in millions)	Number of Contracts	Recorded Investment		Number of Contracts	Recorded Investment		Number of Contracts	Recorded Investment
Commercial	—		$—	12		$103	2		$1
Commercial real estate	—	—		—	—		—	—
Total commercial loans	—	—		12	103		2	1
Residential mortgages	47	9		41	6		19	4
Home equity	23	2		52	4		104	6
Automobile	25	1		47	—		1,119	18
Education	—	—		—	—		140	3
Other retail	410	1		—	—		74	—
Total retail loans	505	13		140	10		1,456	31
Total	505		$13	152		$113	1,458		$32

	Three Months Ended September 30, 2019
	Primary Modification Types
	Interest Rate Reduction(1)			Maturity Extension(2)			Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost
Commercial	2		$—	6		$1	6		$15
Commercial real estate	—	—		—	—		—	—
Total commercial loans	2	—		6	1		6	15
Residential mortgages	12	2		8	2		25	4
Home equity	63	6		16	1		120	6
Automobile	46	1		4	—		309	4
Education	—	—		—	—		131	2
Other retail	805	5		—	—		218	—
Total retail loans	926	14		28	3		803	16
Total	928		$14	34		$4	809		$31

	Nine Months Ended September 30, 2020
	Primary Modification Types
	Interest Rate Reduction(1)			Maturity Extension(2)			Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost
Commercial	—		$—	18		$106	34		$95
Commercial real estate	—	—		—	—		—	—
Total commercial loans	—	—		18	106		34	95
Residential mortgages	139	26		149	27		60	11
Home equity	96	8		107	8		365	21
Automobile	108	2		48	—		2,212	35
Education	—	—		—	—		373	9
Other retail	1,916	8		—	—		251	2
Total retail loans	2,259	44		304	35		3,261	78
Total	2,259		$44	322		$141	3,295		$173

	Nine Months Ended September 30, 2019
	Primary Modification Types
	Interest Rate Reduction(1)			Maturity Extension(2)			Other(3)
(dollars in millions)	Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost		Number of Contracts	Amortized Cost
Commercial	3		$—	18		$2	24		$102
Commercial real estate	—	—		1	—		—	—
Total commercial loans	3	—		19	2		24	102
Residential mortgages	25	6		29	5		87	13
Home equity	148	15		66	10		358	21
Automobile	111	2		16	—		933	13
Education	—	—		—	—		211	5
Other retail	2,362	14		—	—		362	—
Total retail loans	2,646	37		111	15		1,951	52
Total	2,649		$37	130		$17	1,975		$154

⁽¹⁾ Includes modifications that consist of multiple concessions, one of which is an interest rate reduction.

⁽²⁾ Includes modifications that consist of multiple concessions, one of which is a maturity extension (unless one of the other concessions was an interest rate reduction).

⁽³⁾ Includes modifications other than interest rate reductions or maturity extensions, such as lowering scheduled payments for a specified period of time, principal forgiveness, and capitalizing arrearages. Also included are the following: deferrals, trial modifications, certain bankruptcies, loans in forbearance and prepayment plans. Modifications can include the deferral of accrued interest resulting in post modification balances being higher than pre-modification.

Schedule of loans that may increase credit exposure

The following tables present balances of loans with these characteristics:

	September 30, 2020
(in millions)	Residential Mortgages		Home Equity		Other Retail		Total
High loan-to-value		$408		$95		$—		$503
Interest-only/negative amortization	2,594		—		—		2,594
Low introductory rate	—		—		183		183
Multiple characteristics and other	4		—		—		4
Total		$3,006		$95		$183		$3,284

	December 31, 2019
(in millions)	Residential Mortgages		Home Equity		Other Retail		Total
High loan-to-value		$402		$151		$—		$553
Interest-only/negative amortization	2,043		—		—		2,043
Low introductory rate	—		—		235		235
Total		$2,445		$151		$235		$2,831

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MORTGAGE BANKING (Tables)

9 Months Ended

Sep. 30, 2020

Mortgage Banking [Abstract]

Schedule of mortgage banking activities

The following table summarizes activity related to residential mortgage loans sold with servicing rights retained:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Cash proceeds from residential mortgage loans sold with servicing retained		$9,504		$6,117		$23,668		$13,265
Gain on sales (1)	273		88		699		180
Contractually specified servicing, late and other ancillary fees (1)	56		53		169		152

⁽¹⁾ Reported in mortgage banking fees on the Consolidated Statements of Operations.

Servicing asset at fair value

The following table summarizes changes in MSRs recorded using the fair value method:

	As of and for the Three Months Ended September 30,						As of and for the Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019
Fair value as of beginning of the period		$568			$531			$642			$600
Transfers upon election of fair value method	—			—			190			—
Fair value as of beginning of the period, adjusted	568			531			832			600
Amounts capitalized	85			78			238			170
Changes in unpaid principal balance during the period (1)	(55		)	(31		)	(141		)	(88		)
Changes in fair value during the period (2)	8			(68		)	(323		)	(172		)
Fair value at end of the period		$606			$510			$606			$510

⁽¹⁾ Represents changes in value due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial paydowns, and ii)

loans that paid off during the period.

⁽²⁾ Represents changes in value primarily due to market driven changes in interest rates and prepayment speeds.

Schedule of fair value assumptions used to estimate the value of Mortgage Servicing Rights

	September 30, 2020			December 31, 2019
	Actual	Decline in fair value due to		Actual	Decline in fair value due to
(dollars in millions)
Fair value	$606	50 bps adverse change	100 bps adverse change	$642	50 bps adverse change	100 bps adverse change
Weighted average life (in years)	3.8			5.5
Weighted average constant prepayment rate	19.4%	$116	$169	13.9%	$116	$222
Weighted average option adjusted spread	608 bps	10	21	440 bps	12	25

Schedule of Other Serviced Loans

The following table presents the unpaid principal balance of other serviced loans:

(in millions)	September 30, 2020		December 31, 2019
Education(1)		$866		$—
Commercial(2)	44		33

⁽¹⁾ Represents the servicing associated with education loans sold. See Note 7 for further information.

⁽²⁾ Represents the government guaranteed portion of SBA loans sold to outside investors.

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GOODWILL (Tables)

9 Months Ended

Sep. 30, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Change in carrying value of goodwill

The change in the carrying value of goodwill for the nine months ended September 30, 2020 is presented below:

(in millions)	Consumer Banking		Commercial Banking		Total
Balance at December 31, 2019		$2,258		$4,786		$7,044
Business acquisitions	—		6		6
Balance at September 30, 2020		$2,258		$4,792		$7,050

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VARIABLE INTEREST ENTITIES (Tables)

9 Months Ended

Sep. 30, 2020

Equity Method Investments and Joint Ventures [Abstract]

Schedule of variable interest entities

A summary of these investments is presented below:

(in millions)	September 30, 2020		December 31, 2019
Lending to special purpose entities included in loans and leases		$1,173		$1,101
LIHTC investment included in other assets	1,543		1,401
LIHTC unfunded commitments included in other liabilities	810		716
Investment in asset-backed securities included in AFS securities	813		—
Renewable energy investments included in other assets	410		355

Schedule of Affordable Housing Tax Credit investments

The following table presents other information related to the Company’s affordable housing tax credit investments:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Tax credits included in income tax expense		$40		$30		$120		$99
Amortization expense included in income tax expense	42		33		127		105
Other tax benefits included in income tax expense	10		8		30		24

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BORROWED FUNDS (Tables)

9 Months Ended

Sep. 30, 2020

Debt Disclosure [Abstract]

Schedule of long-term borrowed funds

The following table presents a summary of the Company’s long-term borrowed funds:

(in millions)	September 30, 2020		December 31, 2019
Parent Company:
2.375% fixed-rate senior unsecured debt, due July 2021		$350		$349
4.150% fixed-rate subordinated debt, due September 2022 (1)	181		348
3.750% fixed-rate subordinated debt, due July 2024 (1)	159		250
4.023% fixed-rate subordinated debt, due October 2024 (1)	25		42
4.350% fixed-rate subordinated debt, due August 2025 (1)	193		249
4.300% fixed-rate subordinated debt, due December 2025 (1)	450		750
2.850% fixed-rate senior unsecured notes, due July 2026	497		496
2.500% fixed-rate senior unsecured notes, due February 2030	297		—
3.250% fixed-rate senior unsecured notes, due April 2030	745		—
2.638% fixed-rate subordinated debt, due September 2032 (1)	542		—
CBNA’s Global Note Program:
2.250% senior unsecured notes, due March 2020	—		700
2.678% floating-rate senior unsecured notes, due March 2020 (2)	—		300
2.217% floating-rate senior unsecured notes, due May 2020 (2)	—		250
2.200% senior unsecured notes, due May 2020	—		500
2.250% senior unsecured notes, due October 2020	750		750
2.550% senior unsecured notes, due May 2021	1,005		991
3.250% senior unsecured notes, due February 2022	720		711
0.985% floating-rate senior unsecured notes, due February 2022 (2)	299		299
1.044% floating-rate senior unsecured notes, due May 2022 (2)	250		250
2.650% senior unsecured notes, due May 2022	512		501
3.700% senior unsecured notes, due March 2023	530		515
1.168% floating-rate senior unsecured notes, due March 2023 (2)	249		249
2.250% senior unsecured notes, due April 2025	745		—
3.750% senior unsecured notes, due February 2026	555		521
Additional Borrowings by CBNA and Other Subsidiaries:
Federal Home Loan Bank advances, 0.943% weighted average rate, due through 2038	19		5,008
Other	36		18
Total long-term borrowed funds		$9,109		$14,047

⁽¹⁾ September 30, 2020 balances reflect the September 2020 completion of (i) $621 million in private exchange offers for five series of outstanding subordinated notes whereby participants received a combination of the Company’s newly issued 2.638% fixed-rate subordinated notes due 2032 and an additional cash payment and (ii) $11 million in related cash tender offers whereby validly tendered and accepted subordinated notes were purchased by Citizens and subsequently cancelled.

⁽²⁾ Rate disclosed reflects the floating rate as of September 30, 2020 or final rate, as applicable.

Schedule of maturities of long-term borrowed funds

The following table presents a summary of maturities for the Company’s long-term borrowed funds at September 30, 2020:

(in millions)	Parent Company		CBNA and Other Subsidiaries		Consolidated
Year
2020		$—		$752		$752
2021	350		1,014		1,364
2022	181		1,790		1,971
2023	—		780		780
2024	184		—		184
2025 and thereafter	2,724		1,334		4,058
Total		$3,439		$5,670		$9,109

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DERIVATIVES (Tables)

9 Months Ended

Sep. 30, 2020

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Schedule of derivative instruments in consolidated balance sheets

The following table presents derivative instruments included on the Consolidated Balance Sheets:

	September 30, 2020								December 31, 2019
(in millions)	Notional Amount(1)		Derivative Assets			Derivative Liabilities			Notional Amount(1)		Derivative Assets			Derivative Liabilities
Derivatives designated as hedging instruments:
Interest rate contracts		$26,800		$4			$1			$29,846		$1			$—
Derivatives not designated as hedging instruments:
Interest rate contracts	148,161		1,761			216			142,386		772			133
Foreign exchange contracts	16,448		239			189			15,101		174			166
TBA contracts	13,161		7			34			—		—			—
Other contracts	8,011		275			66			6,868		37			23
Total derivatives not designated as hedging instruments			2,282			505					983			322
Gross derivative fair values			2,286			506					984			322
Less: Gross amounts offset in the Consolidated Balance Sheets (2)			(187		)	(187		)			(107		)	(107		)
Less: Cash collateral applied (2)			(69		)	(219		)			(70		)	(95		)
Total net derivative fair values presented in the Consolidated Balance Sheets				$2,030			$100					$807			$120

⁽¹⁾ The notional or contractual amount of interest rate derivatives and foreign exchange contracts is the amount upon which interest and other payments under the contract are based. For interest rate contracts, the notional amount is typically not exchanged.

⁽²⁾ Amounts represent the impact of enforceable master netting agreements that allow the Company to net settle positive and negative positions.

Schedule of fair value hedges

The following table presents the change in fair value of interest rate contracts, designated as fair value hedges, as well as the change in fair value of the related hedged items attributable to the risk being hedged, included in the Consolidated Statements of Operations:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019			Affected Line Item in the Consolidated Statements of Operations
Interest rate swaps hedging borrowed funds		($16	)		$18			$82			$122		Interest expense - borrowed funds
Hedged long-term debt attributable to the risk being hedged	17			(18		)	(78		)	(121		)	Interest expense - borrowed funds
Interest rate swaps hedging fixed rate loans	—			(10		)	17			(26		)	Interest and fees on loans and leases
Hedged fixed rate loans attributable to the risk being hedged	—			10			(17		)	26			Interest and fees on loans and leases
Interest rate swaps hedging debt securities available for sale	7			(13		)	(114		)	(13		)	Interest income - investment securities
Hedged debt securities available for sale attributable to risk being hedged	(7		)	13			114			13			Interest income - investment securities

The following table reflects amounts recorded on the Consolidated Balance Sheets related to cumulative basis adjustments for fair value hedges:    

	September 30, 2020				December 31, 2019
(in millions)	Debt securities available for sale(1)		Long-term borrowed funds		Debt securities available for sale(1)			Residential mortgages		Long-term borrowed funds
Carrying amount of hedged assets		$12,314		$—		$15,798			$976		$—
Carrying amount of hedged liabilities	—		4,072		—			—		4,689
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	107		128		(8		)	17		50

⁽¹⁾ The Company designated $2.0 billion as the hedged amount (from a closed portfolio of prepayable financial assets with a carrying value of $12.3 billion and $15.8 billion at September 30, 2020 and December 31, 2019, respectively) in a last-of-layer hedging relationship, which commenced in the third quarter of 2019.

Schedule of effect of cash flow hedges on net income and stockholders' equity

The following table presents the pre-tax net gains (losses) recorded in the Consolidated Statements of Operations and in the Consolidated Statements of Comprehensive Income relating to derivative instruments designated as cash flow hedges:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019
Amount of pre-tax net (losses) gains recognized in OCI		$—			($5	)		$118			$138
Amount of pre-tax net gains (losses) reclassified from OCI into interest income	68			(22		)	128			(62		)
Amount of pre-tax net (losses) gains reclassified from OCI into interest expense	(11		)	8			(22		)	9

Schedule of effect of derivative Instruments on net income

The following table presents the effect of economic hedges on noninterest income:

	Amounts Recognized in Noninterest Income for the
	Three Months Ended September 30,						Nine Months Ended September 30,						Affected Line Item in the Consolidated Statements of Operations
(in millions)	2020			2019			2020			2019
Economic hedge type:
Customer interest rate contracts		$7			$196			$1,276			$850		Foreign exchange and interest rate products
Customer foreign exchange contracts	80			(81		)	73			(162		)	Foreign exchange and interest rate products
Derivative transactions to hedge interest rate risk	1			(182		)	(1,245		)	(809		)	Foreign exchange and interest rate products
Derivative transactions to hedge foreign exchange risk	(126		)	130			(77		)	224			Foreign exchange and interest rate products
Residential loan commitments	36			6			190			22			Mortgage banking fees
Derivative contracts used to hedge residential loan commitments	6			29			(13		)	24			Mortgage banking fees
Derivative contracts used to hedge residential MSRs	2			92			335			208			Mortgage banking fees
Other derivative contracts	26			—			(30		)	—			Foreign exchange and interest rate products
Derivative transactions to hedge other derivative risk	(25		)	—			32			—			Foreign exchange and interest rate products
Total		$7			$190			$541			$357

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ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Tables)

9 Months Ended

Sep. 30, 2020

Equity [Abstract]

Schedule of other comprehensive income

The following table presents the changes in the balances, net of income taxes, of each component of AOCI:

	As of and for the Three Months Ended September 30,
(in millions)	Net Unrealized (Losses) Gains on Derivatives			Net Unrealized (Losses) Gains on Debt Securities			Employee Benefit Plans			Total AOCI
Balance at July 1, 2019		($6	)		($25	)		($457	)		($488	)
Other comprehensive income before reclassifications	(4		)	42			—			38
Other-than-temporary impairment not recognized in earnings on debt securities	—			(1		)	—			(1		)
Amounts reclassified to the Consolidated Statements of Operations	10			(2		)	3			11
Net other comprehensive income	6			39			3			48
Balance at September 30, 2019		$—			$14			($454	)		($440	)
Balance at July 1, 2020		$54			$448			($408	)		$94
Other comprehensive (loss) income before reclassifications	—			(44		)	—			(44		)
Amounts reclassified to the Consolidated Statements of Operations	(42		)	(1		)	3			(40		)
Net other comprehensive (loss) income	(42		)	(45		)	3			(84		)
Balance at September 30, 2020		$12			$403			($405	)		$10
Primary location of amounts reclassified to the Consolidated Statements of Operations	Net interest income			Securities gains, net			Other operating expense

	As of and for the Nine Months Ended September 30,
(in millions)	Net Unrealized (Losses) Gains on Derivatives			Net Unrealized (Losses) Gains on Debt Securities			Employee Benefit Plans			Total AOCI
Balance at January 1, 2019		($143	)		($490	)		($463	)		($1,096	)
Other comprehensive income before reclassifications	103			509			—			612
Amounts reclassified to the Consolidated Statements of Operations	40			(10		)	9			39
Net other comprehensive income	143			499			9			651
Cumulative effect of change in accounting principle	—			5			—			5
Balance at September 30, 2019		$—			$14			($454	)		($440	)
Balance at January 1, 2020		$3			$1			($415	)		($411	)
Other comprehensive income before reclassifications	88			405			—			493
Amounts reclassified to the Consolidated Statements of Operations	(79		)	(3		)	10			(72		)
Net other comprehensive income	9			402			10			421
Balance at September 30, 2020		$12			$403			($405	)		$10
Primary location of amounts reclassified to the Consolidated Statements of Operations	Net interest income			Securities gains, net			Other operating expense

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STOCKHOLDERS' EQUITY (Tables)

9 Months Ended

Sep. 30, 2020

Equity [Abstract]

Schedule of preferred stock

The following table summarizes the Company’s preferred stock:

			September 30, 2020			December 31, 2019
(in millions, except per share and share data)	Liquidation value per share		Preferred Shares		Carrying Amount	Preferred Shares	Carrying Amount
Authorized ($25 par value)			100,000,000			100,000,000
Issued and outstanding:
Series A	$1,000		250,000		$247	250,000	$247
Series B	1,000		300,000		296	300,000	296
Series C	1,000		300,000		297	300,000	297
Series D	1,000	(1)	300,000	(2)	293	300,000	293
Series E	1,000	(1)	450,000	(3)	437	450,000	437
Series F	1,000		400,000		395	—	—
Total			2,000,000		$1,965	1,600,000	$1,570

⁽¹⁾ Equivalent to $25 per depositary share.

⁽²⁾ Represented by 12,000,000 depositary shares each representing a 1/40th interest in the Series D Preferred Stock.

⁽³⁾ Represented by 18,000,000 depositary shares each representing a 1/40th interest in the Series E Preferred Stock.

Schedule of dividends

The following table provides information related to dividends per share and in the aggregate, declared and paid, for each type of stock issued and outstanding:

	Three Months Ended September 30, 2020						Three Months Ended September 30, 2019
(in millions, except per share data)	Dividends Declared per Share		Dividends Declared		Dividends Paid		Dividends Declared per Share		Dividends Declared		Dividends Paid
Common stock		$0.39		$168		$168		$0.36		$162		$162
Preferred stock
Series A		$10.90		$3		$3		$27.50		$7		$—
Series B	—		—		9		—		—		9
Series C	15.94		4		5		15.94		5		4
Series D	15.88		4		5		15.88		5		5
Series E	12.50		6		6		—		—		—
Series F	19.15		8		—		—		—		—
Total preferred stock				$25		$28				$17		$18

	Nine Months Ended September 30, 2020						Nine Months Ended September 30, 2019
(in millions, except per share and share data)	Dividends Declared per Share		Dividends Declared		Dividends Paid		Dividends Declared per Share		Dividends Declared		Dividends Paid
Common stock		$1.17		$504		$504		$1.00		$459		$459
Preferred stock
Series A		$51.88		$13		$10		$55.00		$14		$7
Series B	30.00		9		18		30.00		9		20
Series C	47.81		14		15		47.81		14		13
Series D	47.63		14		15		43.57		13		8
Series E	37.50		17		15		—		—		—
Series F	19.15		8		—		—		—		—
Total preferred stock				$75		$73				$50		$48

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COMMITMENTS AND CONTINGENCIES (Tables)

9 Months Ended

Sep. 30, 2020

Commitments and Contingencies Disclosure [Abstract]

Schedule of outstanding off balance sheet arrangements

A summary of outstanding off-balance sheet arrangements is presented below. For more information on these arrangements, see Note 18 in the Company’s 2019 Form 10-K.

(in millions)	September 30, 2020		December 31, 2019
Commitments to extend credit		$73,173		$72,743
Letters of credit	2,132		2,190
Risk participation agreements	103		37
Loans sold with recourse	48		37
Marketing rights	29		33
Total		$75,485		$75,040

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FAIR VALUE MEASUREMENTS (Tables)

9 Months Ended

Sep. 30, 2020

Fair Value Disclosures [Abstract]

Fair value option

The following table presents the changes in fair value for assets where the Company has elected the fair value option:

	Three Months Ended September 30,					Nine Months Ended September 30,
(in millions)	2020		2019			2020			2019		Affected Line Item in the Consolidated Statements of Operations
Residential mortgage loans held for sale, at fair value		$46		($4	)		$149			$5	Mortgage banking fees
Commercial and commercial real estate loans held for sale, at fair value	6		—			(2		)	4		Capital market fees

Citizens elected to account for residential mortgage LHFS and certain commercial and commercial real estate LHFS at fair value.

	September 30, 2020							December 31, 2019
(in millions)	Aggregate Fair Value		Aggregate Unpaid Principal		Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal			Aggregate Fair Value		Aggregate Unpaid Principal		Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal
Residential mortgage loans held for sale, at fair value		$3,425		$3,256		$169			$1,778		$1,727		$51
Commercial and commercial real estate loans held for sale, at fair value	162		172		(10		)	168		175		(7		)

Assets and liabilities measured on recurring basis

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities on a recurring basis at September 30, 2020:

(in millions)	Total		Level 1		Level 2		Level 3
Debt securities available for sale:
Mortgage-backed securities		$22,056		$—		$22,056		$—
Asset-backed securities	813		—		—		813
State and political subdivisions	4		—		4		—
U.S. Treasury and other	11		11		—		—
Total debt securities available for sale	22,884		11		22,060		813
Loans held for sale, at fair value:
Residential loans held for sale	3,425		—		3,425		—
Commercial loans held for sale	162		—		162		—
Total loans held for sale, at fair value	3,587		—		3,587		—
Mortgage servicing rights	606		—		—		606
Derivative assets:
Interest rate contracts	1,765		—		1,765		—
Foreign exchange contracts	239		—		239		—
TBA contracts	7		—		7		—
Other contracts	275		—		66		209
Total derivative assets	2,286		—		2,077		209
Equity securities, at fair value:
Money market mutual fund investments	57		57		—		—
Total equity securities, at fair value	57		57		—		—
Total assets		$29,420		$68		$27,724		$1,628
Derivative liabilities:
Interest rate contracts		$217		$—		$217		$—
Foreign exchange contracts	189		—		189		—
TBA contracts	34		—		34		—
Other contracts	66		—		66		—
Total derivative liabilities	506		—		506		—
Total liabilities		$506		$—		$506		$—

The following table presents assets and liabilities measured at fair value, including gross derivative assets and liabilities on a recurring basis at December 31, 2019:

(in millions)	Total		Level 1		Level 2		Level 3
Debt securities available for sale:
Mortgage-backed securities		$20,537		$—		$20,537		$—
State and political subdivisions	5		—		5		—
U.S. Treasury and other	71		71		—		—
Total debt securities available for sale	20,613		71		20,542		—
Loans held for sale, at fair value:
Residential loans held for sale	1,778		—		1,778		—
Commercial loans held for sale	168		—		168		—
Total loans held for sale, at fair value	1,946		—		1,946		—
Mortgage servicing rights	642		—		—		642
Derivative assets:
Interest rate contracts	773		—		773		—
Foreign exchange contracts	174		—		174		—
Other contracts	37		—		18		19
Total derivative assets	984		—		965		19
Equity securities, at fair value:
Money market mutual fund investments	47		47		—		—
Total equity securities, at fair value	47		47		—		—
Total assets		$24,232		$118		$23,453		$661
Derivative liabilities:
Interest rate contracts		$133		$—		$133		$—
Foreign exchange contracts	166		—		166		—
Other contracts	23		—		23		—
Total derivative liabilities	322		—		322		—
Total liabilities		$322		$—		$322		$—

Assets measured at fair value on recurring basis and classified as Level 3

The following tables present a roll forward of the balance sheet amounts for assets measured at fair value on a recurring basis and classified as Level 3:

	Three Months Ended September 30, 2020								Nine Months Ended September 30, 2020
(in millions)	Mortgage Servicing Rights			Asset-Backed Securities		Other Derivative Contracts			Mortgage Servicing Rights			Asset-Backed Securities		Other Derivative Contracts
Beginning balance		$568			$—		$173			$642			$—		$19
Transfers upon election of fair value method	—			—		—			190			—		—
Beginning balance, adjusted	568			—		173			832			—		19
Purchases	—			813		—			—			813		—
Issuances	85			—		283			238			—		688
Settlements (1)	(55		)	—		(372		)	(141		)	—		(792		)
Changes in fair value during the period recognized in earnings (2)	8			—		125			(323		)	—		294
Ending balance		$606			$813		$209			$606			$813		$209

	Three Months Ended September 30, 2019						Nine Months Ended September 30, 2019
(in millions)	Mortgage Servicing Rights			Other Derivative Contracts			Mortgage Servicing Rights			Other Derivative Contracts
Beginning balance		$531			$25			$600			$—
Issuances	78			61			170			104
Settlements (1)	(31		)	(64		)	(88		)	(107		)
Changes in fair value during the period recognized in earnings (2)	(68		)	4			(172		)	11
Transfers from Level 2 to Level 3 (3)	—			—			—			18
Ending balance		$510			$26			$510			$26

⁽¹⁾ Represents changes in value of the MSRs due to i) passage of time including the impact from both regularly scheduled loan principal payments and partial

paydowns, and ii) loans that paid off during the period.

⁽²⁾ Represents changes in value primarily driven by market conditions. These changes are recorded in mortgage banking fees in the Consolidated Statements of Operations.

⁽³⁾ Reflects changes in the significance of unobservable inputs on derivative contracts associated with mortgage origination activities.

Fair value measurement inputs and valuation techniques

The following table presents quantitative information about the Company’s Level 3 assets, including the range and weighted-average of the significant unobservable inputs used to fair value these assets, as well as valuation techniques used.

	As of September 30, 2020
	Valuation Technique	Unobservable Input	Range (Weighted Average)
Mortgage servicing rights	Discounted Cash Flow	Constant prepayment rate	10.87-37.32% CPR (19.4% CPR)
		Option adjusted spread	350-1,060 bps (608 bps)
Asset-Backed Securities	Discounted Cash Flow	Conditional prepayment rate	8.00%
		Constant default rate	1.85%
Other derivative contracts	Internal Model	Pull through rate	11.72-100.00% (82.45%)
		MSR value	(26.73)-124.27 bps (81.38 bps)

Gains (losses) on assets and liabilities measured on a nonrecurring basis included in earnings

The following table presents losses on assets measured at fair value on a nonrecurring basis and recorded in earnings:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in millions)	2020			2019			2020			2019
Collateral-dependent loans		($21	)		($8	)		($65	)		($36	)

Fair value of assets and liabilities measured on a nonrecurring basis

The following table presents assets measured at fair value on a nonrecurring basis:

	September 30, 2020								December 31, 2019
(in millions)	Total		Level 1		Level 2		Level 3		Total		Level 1		Level 2		Level 3
Collateral-dependent loans		$633		$—		$633		$—		$312		$—		$312		$—

Assets and liabilities measured at fair value

The following table presents the estimated fair value for financial instruments not recorded at fair value in the unaudited interim Consolidated Financial Statements. The carrying amounts are recorded in the Consolidated Balance Sheets under the indicated captions:

	September 30, 2020
	Total				Level 1				Level 2				Level 3
(in millions)	Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value
Financial assets:
Securities held to maturity		$2,578		$2,709		$—		$—		$2,578		$2,709		$—		$—
Equity securities, at cost	605		605		—		—		597		597		8		8
Other loans held for sale	127		127		—		—		—		—		127		127
Loans and leases	124,071		125,498		—		—		633		633		123,438		124,865
Financial liabilities:
Deposits	142,921		143,004		—		—		142,921		143,004		—		—
Short-term borrowed funds	252		252		—		—		252		252		—		—
Long-term borrowed funds	9,109		9,568		—		—		9,109		9,568		—		—

	December 31, 2019
	Total				Level 1				Level 2				Level 3
(in millions)	Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value		Carrying Value		Estimated Fair Value
Financial assets:
Securities held to maturity		$3,202		$3,242		$—		$—		$3,202		$3,242		$—		$—
Equity securities, at cost	807		807		—		—		807		807		—		—
Other loans held for sale	1,384		1,384		—		—		—		—		1,384		1,384
Loans and leases	119,088		119,792		—		—		312		312		118,776		119,480
Financial liabilities:
Deposits	125,313		125,340		—		—		125,313		125,340		—		—
Short-term borrowed funds	274		274		—		—		274		274		—		—
Long-term borrowed funds	14,047		14,228		—		—		14,047		14,228		—		—

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NONINTEREST INCOME (Tables)

9 Months Ended

Sep. 30, 2020

Other Income and Expenses [Abstract]

Components of revenue from contracts with customers

The following table presents the components of revenue from contracts with customers disaggregated by revenue stream and business operating segment:

	Three Months Ended September 30, 2020						Three Months Ended September 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Consolidated (1)		Consumer Banking		Commercial Banking		Consolidated (1)
Service charges and fees		$71		$25		$96		$102		$25		$127
Card fees	49		7		56		57		10		67
Capital markets fees	—		50		50		—		38		38
Trust and investment services fees	53		—		53		50		—		50
Other banking fees	—		3		3		1		2		3
Total revenue from contracts with customers		$173		$85		$258		$210		$75		$285

	Nine Months Ended September 30, 2020						Nine Months Ended September 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Consolidated (1)		Consumer Banking		Commercial Banking		Consolidated (1)
Service charges and fees		$222		$76		$298		$298		$77		$375
Card fees	136		24		160		162		28		190
Capital markets fees	—		163		163		—		140		140
Trust and investment services fees	151		—		151		150		—		150
Other banking fees	—		7		7		1		7		8
Total revenue from contracts with customers		$509		$270		$779		$611		$252		$863

⁽¹⁾ There is no revenue from contracts with customers included in Other non-segment operations.

Details of other income

Revenue from Other Sources

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Bank-owned life insurance		$13		$14		$41		$41

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OTHER OPERATING EXPENSE (Tables)

9 Months Ended

Sep. 30, 2020

Other Income and Expenses [Abstract]

Schedule of other operating expense

The following table presents the details of other operating expense:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions)	2020		2019		2020		2019
Promotional expense		$24		$31		$75		$86
Other	71		96		242		269
Other operating expense		$95		$127		$317		$355

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EARNINGS PER SHARE (Tables)

9 Months Ended

Sep. 30, 2020

Earnings Per Share [Abstract]

Schedule of earnings per share

	Three Months Ended September 30,				Nine Months Ended September 30,
(in millions, except share and per share data)	2020		2019		2020		2019
Numerator (basic and diluted):
Net income		$314		$449		$601		$1,341
Less: Preferred stock dividends	25		17		75		50
Net income available to common stockholders		$289		$432		$526		$1,291
Denominator:
Weighted-average common shares outstanding - basic	426,846,096		445,703,987		427,058,412		454,802,186
Dilutive common shares: share-based awards	1,146,253		1,430,608		1,083,946		1,416,569
Weighted-average common shares outstanding - diluted	427,992,349		447,134,595		428,142,358		456,218,755
Earnings per common share:
Basic		$0.68		$0.97		$1.23		$2.84
Diluted (1)	0.68		0.97		1.23		2.83

⁽¹⁾ Potential dilutive common shares are excluded from the computation of diluted EPS in the periods where the effect would be antidilutive. Excluded from the computation of diluted EPS were weighted average antidilutive shares totaling 1,193,668 and 772 for the three months ended September 30, 2020 and 2019, respectively, and 1,249,785 and 359,952 for the nine months ended September 30, 2020 and 2019, respectively.

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BUSINESS OPERATING SEGMENTS (Tables)

9 Months Ended

Sep. 30, 2020

Segment Reporting [Abstract]

Schedule of segment reporting information

	As of and for the Three Months Ended September 30, 2020
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$845		$421		($129	)		$1,137
Noninterest income	495		144		15			654
Total revenue	1,340		565		(114		)	1,791
Noninterest expense	742		210		36			988
Profit (loss) before provision for credit losses	598		355		(150		)	803
Provision for credit losses	55		161		212			428
Income (loss) before income tax expense (benefit)	543		194		(362		)	375
Income tax expense (benefit)	136		41		(116		)	61
Net income (loss)		$407		$153		($246	)		$314
Total average assets		$73,605		$60,889		$43,181			$177,675

	As of and for the Three Months Ended September 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$799		$360		($14	)		$1,145
Noninterest income	336		133		24			493
Total revenue	1,135		493		10			1,638
Noninterest expense	718		213		42			973
Profit (loss) before provision for credit losses	417		280		(32		)	665
Provision for credit losses	83		27		(9		)	101
Income (loss) before income tax expense (benefit)	334		253		(23		)	564
Income tax expense (benefit)	83		57		(25		)	115
Net income		$251		$196		$2			$449
Total average assets		$66,365		$55,614		$40,131			$162,110

	As of and for the Nine Months Ended September 30, 2020
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$2,452		$1,205		($200	)		$3,457
Noninterest income	1,280		413		48			1,741
Total revenue	3,732		1,618		(152		)	5,198
Noninterest expense	2,215		644		120			2,979
Profit (loss) before provision for credit losses	1,517		974		(272		)	2,219
Provision for credit losses	232		274		986			1,492
Income (loss) before income tax expense (benefit)	1,285		700		(1,258		)	727
Income tax expense (benefit)	322		147		(343		)	126
Net income (loss)		$963		$553		($915	)		$601
Total average assets		$71,227		$61,722		$41,943			$174,892

	As of and for the Nine Months Ended September 30, 2019
(in millions)	Consumer Banking		Commercial Banking		Other			Consolidated
Net interest income		$2,386		$1,103		($18	)		$3,471
Noninterest income	860		432		91			1,383
Total revenue	3,246		1,535		73			4,854
Noninterest expense	2,133		639		89			2,861
Profit (loss) before provision for credit losses	1,113		896		(16		)	1,993
Provision for credit losses	228		73		(18		)	283
Income before income tax expense (benefit)	885		823		2			1,710
Income tax expense (benefit)	219		184		(34		)	369
Net income		$666		$639		$36			$1,341
Total average assets		$65,624		$55,793		$39,927			$161,344

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BASIS OF PRESENTATION (Details) - USD ($) $ in Millions		3 Months Ended		9 Months Ended
	Jan. 01, 2020	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Retained earnings		$ 6,189		$ 6,189		$ 6,498
Income tax expense		$ 61	$ 115	$ 126	$ 369
Cumulative Effect, Period Of Adoption, Adjustment | Accounting Standards Update 2016-13
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Retained earnings	$ (337)
Income tax expense	(114)
Allowance for credit loss	$ 451

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SECURITIES - Narrative (Details) - USD ($) $ in Millions	1 Months Ended	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Debt Securities, Available-for-sale [Line Items]
Accrued interest receivable on debt securities	$ 57	$ 57		$ 57		$ 58
Taxable interest income from securities		121	$ 153	398	$ 483
Purchases of debt securities available for sale	813			5,547	4,633
Mortgage-backed securities
Debt Securities, Available-for-sale [Line Items]
Securitizations of mortgage loans		34	$ 28	34	$ 72
Retail | Education
Debt Securities, Available-for-sale [Line Items]
Sale of loans	$ 973	$ 973		$ 973

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SECURITIES - Schedule of Investments (Details) - USD ($) $ in Millions		Sep. 30, 2020	Dec. 31, 2019
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Fair Value	[1]	$ 22,884	$ 20,613
Debt Securities Held-to-maturity, Amortized Cost	[1]	2,578	3,202
Debt Securities Held-to-maturity, Gross Unrealized Gain		131	45
Debt Securities Held-to-maturity, Gross Unrealized Losses		0	(5)
Debt Securities held-to-maturity, Fair Value		2,709	3,242
Equity Securities, Amortized Cost		57	47
Equity Securities, Fair Value		57	47
Other equity securities, Amortized Cost		8	8
Other equity securities, Fair Value		8	8
Total equity securities, at cost, Amortized Cost		605	807
Total equity securities, at cost, Fair Value		605	807
U.S. Treasury and other
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		11	71
Debt Securities Available-for-sale, Gross Unrealized Gains		0	0
Debt Securities Available-for-sale, Gross Unrealized Losses		0	0
Debt Securities Available-for-sale, Fair Value		11	71
State and political subdivisions
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		4	5
Debt Securities Available-for-sale, Gross Unrealized Gains		0	0
Debt Securities Available-for-sale, Gross Unrealized Losses		0	0
Debt Securities Available-for-sale, Fair Value		4	5
Federal agencies and U.S. government sponsored entities
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		20,962	19,803
Debt Securities Available-for-sale, Gross Unrealized Gains		617	143
Debt Securities Available-for-sale, Gross Unrealized Losses		(38)	(71)
Debt Securities Available-for-sale, Fair Value		21,541	19,875
Debt Securities Held-to-maturity, Amortized Cost		2,578	3,202
Debt Securities Held-to-maturity, Gross Unrealized Gain		131	45
Debt Securities Held-to-maturity, Gross Unrealized Losses		0	(5)
Debt Securities held-to-maturity, Fair Value		2,709	3,242
Other/non-agency
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		482	638
Debt Securities Available-for-sale, Gross Unrealized Gains		33	24
Debt Securities Available-for-sale, Gross Unrealized Losses		0	0
Debt Securities Available-for-sale, Fair Value		515	662
Total mortgage-backed securities, at fair value
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		21,444	20,441
Debt Securities Available-for-sale, Gross Unrealized Gains		650	167
Debt Securities Available-for-sale, Gross Unrealized Losses		(38)	(71)
Debt Securities Available-for-sale, Fair Value		22,056	20,537
Asset-backed securities, at fair value(1)
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		813	0
Debt Securities Available-for-sale, Gross Unrealized Gains		0	0
Debt Securities Available-for-sale, Gross Unrealized Losses		0	0
Debt Securities Available-for-sale, Fair Value		813	0
Total debt securities available for sale, at fair value
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Debt Securities Available-for-sale, Amortized Cost		22,272	20,517
Debt Securities Available-for-sale, Gross Unrealized Gains		650	167
Debt Securities Available-for-sale, Gross Unrealized Losses		(38)	(71)
Debt Securities Available-for-sale, Fair Value		22,884	20,613
Money market mutual fund investments
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Equity Securities, Amortized Cost		57	47
Equity Securities, Fair Value		57	47
Federal Reserve Bank stock
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Federal Reserve Bank stock, Amortized Cost		577	577
Federal Reserve Bank stock, Fair Value		577	577
Federal Home Loan Bank stock
Schedule of Available-for-sale and Held-to-maturity Securities [Line Items]
Federal Home Loan Bank stock, Amortized Cost		20	222
Federal Home Loan Bank stock, Fair Value		$ 20	$ 222

[1] Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

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SECURITIES - Schedule of Available for Sale Securities Debt Maturities (Details) $ in Millions	Sep. 30, 2020 USD ($)
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	$ 15
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	147
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	2,404
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	19,706
Amortized Cost, Debt securities available for sale, Total	22,272
Amortized Cost, Debt securities held to maturity, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities held to maturity, Maturity of 1-5 Years	0
Amortized Cost, Debt securities held to maturity, Maturity of 5-10 Years	0
Amortized Cost, Debt securities held to maturity, Maturity After 10 Years	2,578
Amortized Cost, Debt securities held to maturity, Total	2,578
Total amortized cost of debt securities, Maturity of 1 Year or Less	15
Total amortized cost of debt securities, Maturity of 1-5 Years	147
Total amortized cost of debt securities, Maturity of 5-10 Years	2,404
Total amortized cost of debt securities, Maturity After 10 Years	22,284
Total amortized cost of debt securities, Total	24,850
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	15
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	153
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	2,460
Fair Value, Debt securities available for sale, Maturity After 10 Years	20,256
Fair Value, Debt securities available for sale, Total	22,884
Fair Value, Debt securities held to maturity, Maturity of 1 Year or Less	0
Fair Value, Debt securities held to maturity, Maturity of 1-5 Years	0
Fair Value, Debt securities held to maturity, Maturity of 5-10 Years	0
Fair Value, Debt securities held to maturity, Maturity After 10 Years	2,709
Fair Value, Debt securities held to maturity, Total	2,709
Total fair value of debt securities, Maturity of 1 Year or Less	15
Total fair value of debt securities, Maturity of 1-5 Years	153
Total fair value of debt securities, Maturity of 5-10 Years	2,460
Total fair value of debt securities, Maturity After 10 Years	22,965
Total fair value of debt securities, Total	25,593
U.S. Treasury and other
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	11
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	0
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	0
Amortized Cost, Debt securities available for sale, Total	11
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	11
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	0
Fair Value, Debt securities available for sale, Maturity After 10 Years	0
Fair Value, Debt securities available for sale, Total	11
State and political subdivisions
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	0
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	4
Amortized Cost, Debt securities available for sale, Total	4
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	0
Fair Value, Debt securities available for sale, Maturity After 10 Years	4
Fair Value, Debt securities available for sale, Total	4
Federal agencies and U.S. government sponsored entities
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	4
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	147
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	1,591
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	19,220
Amortized Cost, Debt securities available for sale, Total	20,962
Amortized Cost, Debt securities held to maturity, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities held to maturity, Maturity of 1-5 Years	0
Amortized Cost, Debt securities held to maturity, Maturity of 5-10 Years	0
Amortized Cost, Debt securities held to maturity, Maturity After 10 Years	2,578
Amortized Cost, Debt securities held to maturity, Total	2,578
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	4
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	153
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	1,647
Fair Value, Debt securities available for sale, Maturity After 10 Years	19,737
Fair Value, Debt securities available for sale, Total	21,541
Fair Value, Debt securities held to maturity, Maturity of 1 Year or Less	0
Fair Value, Debt securities held to maturity, Maturity of 1-5 Years	0
Fair Value, Debt securities held to maturity, Maturity of 5-10 Years	0
Fair Value, Debt securities held to maturity, Maturity After 10 Years	2,709
Fair Value, Debt securities held to maturity, Total	2,709
Other/non-agency
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	0
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	482
Amortized Cost, Debt securities available for sale, Total	482
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	0
Fair Value, Debt securities available for sale, Maturity After 10 Years	515
Fair Value, Debt securities available for sale, Total	515
Asset-backed securities
Amortized cost:
Amortized Cost, Debt securities available for sale, Maturity of 1 Year or Less	0
Amortized Cost, Debt securities available for sale, Maturity of 1-5 Years	0
Amortized Cost, Debt securities available for sale, Maturity of 5-10 Years	813
Amortized Cost, Debt securities available for sale, Maturity After 10 Years	0
Amortized Cost, Debt securities available for sale, Total	813
Fair value:
Fair Value, Debt securities available for sale, Maturity of 1 Year or Less	0
Fair Value, Debt securities available for sale, Maturity of 1-5 Years	0
Fair Value, Debt securities available for sale, Maturity of 5-10 Years	813
Fair Value, Debt securities available for sale, Maturity After 10 Years	0
Fair Value, Debt securities available for sale, Total	$ 813

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SECURITIES - Income Recognized from Investment Securities (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Debt Securities, Available-for-sale [Line Items]
Gains on sale of debt securities	$ 1	$ 5	$ 4	$ 21
Losses on sale of debt securities	0	0	0	0
Debt securities gains, net	$ 1	5	$ 4	21
Mortgage banking fees
Debt Securities, Available-for-sale [Line Items]
Debt securities gains, net		$ 2		$ 6

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SECURITIES - Schedule of Securities Pledged (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Amortized Cost
Pledged against repurchase agreements	$ 227	$ 265
Pledged against FHLB borrowed funds	478	638
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law	3,506	3,670
Fair Value
Pledged against repurchase agreements	234	266
Pledged against FHLB borrowed funds	515	662
Pledged against derivatives, to qualify for fiduciary powers, and to secure public and other deposits as required by law	$ 3,620	$ 3,672

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SECURITIES - Schedule of Investments in Continuous Loss Positions (Details) - Federal agencies and U.S. government sponsored entities - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Fair Value
Less than 12 Months	$ 2,524	$ 5,135
12 Months or Longer	0	3,748
Total	2,524	8,883
Gross Unrealized Losses
Less than 12 Months	(38)	(24)
12 Months or Longer	0	(52)
Total	$ (38)	$ (76)

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LOANS AND LEASES - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Accrued interest receivable on loans and leases held for investment	$ 470		$ 470		$ 495
Interest income on direct financing lease	17	$ 18	54	$ 58
Retail | Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
Proceeds from sale of loans			1,500
Retail | Education
Accounts, Notes, Loans and Financing Receivable [Line Items]
Payments for purchase of loans	801	164	1,700	464
Retail | Other retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Payments for purchase of loans	101	66	628	66
Retail | Retail loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Proceeds from sale of loans				628
Retail | Retail TDRs
Accounts, Notes, Loans and Financing Receivable [Line Items]
Proceeds from sale of loans				22
Retail | Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans pledged as collateral for FHLB borrowed funds	25,200		25,200		25,300
Consumer And Commercial Portfolio Segment | Auto, commercial and commercial real estate loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans pledged as collateral to support the contingent ability to borrow at the FRB discount window	39,200		39,200		$ 17,400
Commercial | Education
Accounts, Notes, Loans and Financing Receivable [Line Items]
Proceeds from sale of loans	879		879
Commercial | Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Proceeds from sale of loans	$ 94	$ 109	$ 356	$ 291

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LOANS AND LEASES - Summary of Loans and Leases Portfolio (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 124,071	$ 119,088
Loans held for sale, at fair value	3,587	1,946
Other loans held for sale	127	1,384
SBA Loans Serviced For Others | CBNA and Other Subsidiaries
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	44	33
Mortgage loans serviced for others | CBNA and Other Subsidiaries
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	80,700	77,500
Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	62,362	57,538
Commercial | Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	45,185	41,479
Commercial | Commercial real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	14,889	13,522
Commercial | Leases
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	2,288	2,537
Commercial | SBA Guaranteed PPP Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	4,700
Retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	61,709	61,550
Retail | Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	19,633	19,083
Retail | Home equity
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	12,322	13,154
Retail | Automobile
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	12,035	12,120
Retail | Education
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	11,631	10,347
Retail | Other retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 6,088	$ 6,846

XML

LOANS AND LEASES - Loans Held For Sale (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans held for sale, at fair value	$ 3,587	$ 1,946
Other loans held for sale	127	1,384
Residential loans held for sale
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans held for sale, at fair value	3,425	1,778
Other loans held for sale	0	1,101
Commercial loans held for sale
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans held for sale, at fair value	162	168
Other loans held for sale	$ 127	$ 283

XML

ALLOWANCE FOR CREDIT LOSSES, NONPERFORMING ASSETS, AND CONCENTRATIONS OF CREDIT RISK - Narrative (Details) - USD ($) $ in Millions		3 Months Ended		9 Months Ended
	Jan. 01, 2020	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Financing Receivable, Troubled Debt Restructuring [Line Items]
Allowance for credit loss, reserve build	$ 451			$ 989
ACL Balance	1,747	$ 2,736		2,736		$ 1,296
Loans and leases		124,071		124,071		119,088
Mortgage loans collateralized by OREO		129		129		152
Net change to ALLL from modification		(30)	$ 3	(21)	$ 7
Charge-offs from modification of loans		43	1	$ 49	3
High loan to value criteria (exceeds)				90.00%
Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Allowance for credit losses, individually evaluated for impairment		5		$ 5
Accrued interest receivable reversed against interest income		4		7
ACL Balance	539	1,441		1,441		718
Loans and leases		62,362		62,362		57,538
TDR's that defaulted within 12 months of modification date		14	0	53	1
Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Accrued interest receivable reversed against interest income		4		13
ACL Balance	1,208	1,295		1,295		578
Loans and leases		61,709		61,709		61,550
TDR's that defaulted within 12 months of modification date		22	$ 9	47	$ 28
Commercial | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
ACL Balance	$ 376	826		826		575
Loans and leases		45,185		$ 45,185		41,479
Collateral Dependent | Home Equity Loan And Residential Mortgages | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Collateral value, valuation frequency period				90 days
Loans and leases		489		$ 489		227
Collateral Dependent | Commercial | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loans and leases		144		144		$ 85
Payment Deferral | Commercial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan restructuring, modification, amount		$ 795		$ 795
Loan restructuring, modification, percentage of total portfolio		1.40%		1.40%
Payment Deferral | Retail
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan restructuring, modification, amount		$ 2,400		$ 2,400
Loan restructuring, modification, percentage of total portfolio		3.80%		3.80%
Payment Deferral | Business Banking Portfolio
Financing Receivable, Troubled Debt Restructuring [Line Items]
Loan restructuring, modification, amount		$ 464		$ 464
Loan restructuring, modification, percentage of total portfolio		8.10%		8.10%

XML

ALLOWANCE FOR CREDIT LOSSES, NONPERFORMING ASSETS, AND CONCENTRATIONS OF CREDIT RISK - Summary of Changes in Allowance for Credit Losses (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Allowance for Loan and Lease Losses [Roll Forward]
Provision charged to income			$ 1,492	$ 283
Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	$ 2,448	$ 1,227	1,252	1,242
Charge-offs	(257)	(159)	(611)	(453)
Recoveries	38	46	108	145
Net charge-offs	(219)	(113)	(503)	(308)
Provision charged to income	313	149	1,340	329
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	2,542	1,263	2,542	1,263
Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	79	93	44	91
Provision for unfunded lending commitments	115	(48)	152	(46)
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	194	45	194	45
Commercial | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	1,235	680	674	690
Charge-offs	(171)	(35)	(292)	(106)
Recoveries	1	3	7	17
Net charge-offs	(170)	(32)	(285)	(89)
Provision charged to income	224	64	1,076	111
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	1,289	712	1,289	712
Commercial | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	69	93	44	91
Provision for unfunded lending commitments	83	(48)	111	(46)
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	152	45	152	45
Retail | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	1,213	547	578	552
Charge-offs	(86)	(124)	(319)	(347)
Recoveries	37	43	101	128
Net charge-offs	(49)	(81)	(218)	(219)
Provision charged to income	89	85	264	218
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	1,253	551	1,253	551
Retail | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	10	0	0	0
Provision for unfunded lending commitments	32	0	41	0
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Ending balance	42	$ 0	42	$ 0
Cumulative Effect, Period Of Adoption, Adjustment | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	0		453
Cumulative Effect, Period Of Adoption, Adjustment | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	0		(2)
Cumulative Effect, Period Of Adoption, Adjustment | Commercial | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	0		(176)
Cumulative Effect, Period Of Adoption, Adjustment | Commercial | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	0		(3)
Cumulative Effect, Period Of Adoption, Adjustment | Retail | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	0		629
Cumulative Effect, Period Of Adoption, Adjustment | Retail | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	0		1
Cumulative Effect, Period Of Adoption, Adjusted Balance | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	2,448		1,705
Cumulative Effect, Period Of Adoption, Adjusted Balance | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	79		42
Cumulative Effect, Period Of Adoption, Adjusted Balance | Commercial | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	1,235		498
Cumulative Effect, Period Of Adoption, Adjusted Balance | Commercial | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	69		41
Cumulative Effect, Period Of Adoption, Adjusted Balance | Retail | Allowance for loan and lease losses
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	1,213		1,207
Cumulative Effect, Period Of Adoption, Adjusted Balance | Retail | Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Allowance for loan and lease losses / Reserve for unfunded lending commitments, Beginning balance	$ 10		$ 1

XML

ALLOWANCE FOR CREDIT LOSSES, NONPERFORMING ASSETS, AND CONCENTRATIONS OF CREDIT RISK - Schedule of Additional Detail on the Cumulative Effect of Change in Accounting Principle (Details) - USD ($) $ in Millions	Sep. 30, 2020	Jan. 01, 2020	Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 124,071		$ 119,088
ACL Balance	$ 2,736	$ 1,747	$ 1,296
Coverage	2.20%	1.50%	1.10%
Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 62,362		$ 57,538
ACL Balance	$ 1,441	$ 539	$ 718
Coverage	2.30%	0.90%	1.20%
Commercial | Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 45,185		$ 41,479
ACL Balance	$ 826	$ 376	$ 575
Coverage	1.80%	0.90%	1.40%
Commercial | Commercial real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 14,889		$ 13,522
ACL Balance	$ 548	$ 67	$ 124
Coverage	3.70%	0.50%	0.90%
Commercial | Leases
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 2,288		$ 2,537
ACL Balance	$ 67	$ 96	$ 19
Coverage	2.90%	3.80%	0.70%
Commercial | SBA Guaranteed PPP Loans
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 4,700
Coverage reduction, basis points	0.21%
Retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 61,709		$ 61,550
ACL Balance	$ 1,295	$ 1,208	$ 578
Coverage	2.10%	2.00%	0.90%
Retail | Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 19,633		$ 19,083
ACL Balance	$ 133	$ 130	$ 35
Coverage	0.70%	0.70%	0.20%
Retail | Home equity
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 12,322		$ 13,154
ACL Balance	$ 156	$ 156	$ 83
Coverage	1.30%	1.20%	0.60%
Retail | Automobile
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 12,035		$ 12,120
ACL Balance	$ 221	$ 206	$ 123
Coverage	1.80%	1.70%	1.00%
Retail | Education
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 11,631		$ 10,347
ACL Balance	$ 386	$ 414	$ 116
Coverage	3.30%	4.00%	1.10%
Retail | Other retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 6,088		$ 6,846
ACL Balance	$ 399	$ 302	$ 221
Coverage	6.60%	4.40%	3.20%
Accounting Standards Update 2016-13
Accounts, Notes, Loans and Financing Receivable [Line Items]
ACL Balance		$ 451
Accounting Standards Update 2016-13 | Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
ACL Balance		(179)
Accounting Standards Update 2016-13 | Commercial | Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
ACL Balance		(199)
Accounting Standards Update 2016-13 | Commercial | Commercial real estate
Accounts, Notes, Loans and Financing Receivable [Line Items]
ACL Balance		(57)
Accounting Standards Update 2016-13 | Commercial | Leases
Accounts, Notes, Loans and Financing Receivable [Line Items]
ACL Balance		77
Accounting Standards Update 2016-13 | Retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
ACL Balance		630
Accounting Standards Update 2016-13 | Retail | Residential mortgages
Accounts, Notes, Loans and Financing Receivable [Line Items]
ACL Balance		95
Accounting Standards Update 2016-13 | Retail | Home equity
Accounts, Notes, Loans and Financing Receivable [Line Items]
ACL Balance		73
Accounting Standards Update 2016-13 | Retail | Automobile
Accounts, Notes, Loans and Financing Receivable [Line Items]
ACL Balance		83
Accounting Standards Update 2016-13 | Retail | Education
Accounts, Notes, Loans and Financing Receivable [Line Items]
ACL Balance		298
Accounting Standards Update 2016-13 | Retail | Other retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
ACL Balance		$ 81

XML

ALLOWANCE FOR CREDIT LOSSES, NONPERFORMING ASSETS, AND CONCENTRATIONS OF CREDIT RISK - Amortized Cost Basis by Credit Quality Indicator (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Financing Receivable, Credit Quality Indicator [Line Items]
Total	$ 124,071	$ 119,088
Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
2020	9,853
2019	11,332
2018	9,674
2017	5,060
2016	3,009
Prior to 2016	5,000
Within the Revolving Period	18,057
Converted to Term	377
Total	62,362	57,538
Commercial | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
2020	9,584
2019	10,556
2018	8,711
2017	4,469
2016	2,540
Prior to 2016	4,482
Within the Revolving Period	16,188
Converted to Term	182
Total	56,712
Commercial | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
2020	69
2019	493
2018	368
2017	392
2016	268
Prior to 2016	256
Within the Revolving Period	969
Converted to Term	125
Total	2,940
Commercial | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
2020	128
2019	223
2018	498
2017	155
2016	142
Prior to 2016	206
Within the Revolving Period	690
Converted to Term	19
Total	2,061
Commercial | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
2020	72
2019	60
2018	97
2017	44
2016	59
Prior to 2016	56
Within the Revolving Period	210
Converted to Term	51
Total	649
Commercial | Commercial
Financing Receivable, Credit Quality Indicator [Line Items]
2020	7,648
2019	7,340
2018	5,436
2017	3,039
2016	1,712
Prior to 2016	2,857
Within the Revolving Period	16,823
Converted to Term	330
Total	45,185	41,479
Commercial | Commercial | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
2020	7,478
2019	6,823
2018	4,838
2017	2,747
2016	1,515
Prior to 2016	2,453
Within the Revolving Period	15,115
Converted to Term	182
Total	41,151
Commercial | Commercial | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
2020	58
2019	275
2018	237
2017	149
2016	92
Prior to 2016	222
Within the Revolving Period	892
Converted to Term	125
Total	2,050
Commercial | Commercial | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
2020	60
2019	220
2018	326
2017	100
2016	85
Prior to 2016	140
Within the Revolving Period	630
Converted to Term	19
Total	1,580
Commercial | Commercial | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
2020	52
2019	22
2018	35
2017	43
2016	20
Prior to 2016	42
Within the Revolving Period	186
Converted to Term	4
Total	404
Commercial | Commercial real estate
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1,873
2019	3,661
2018	3,959
2017	1,840
2016	1,085
Prior to 2016	1,190
Within the Revolving Period	1,234
Converted to Term	47
Total	14,889	13,522
Commercial | Commercial real estate | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1,774
2019	3,406
2018	3,608
2017	1,553
2016	825
Prior to 2016	1,112
Within the Revolving Period	1,073
Converted to Term	0
Total	13,351
Commercial | Commercial real estate | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
2020	11
2019	216
2018	128
2017	237
2016	171
Prior to 2016	9
Within the Revolving Period	77
Converted to Term	0
Total	849
Commercial | Commercial real estate | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
2020	68
2019	1
2018	170
2017	50
2016	53
Prior to 2016	66
Within the Revolving Period	60
Converted to Term	0
Total	468
Commercial | Commercial real estate | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
2020	20
2019	38
2018	53
2017	0
2016	36
Prior to 2016	3
Within the Revolving Period	24
Converted to Term	47
Total	221
Commercial | Leases
Financing Receivable, Credit Quality Indicator [Line Items]
2020	332
2019	331
2018	279
2017	181
2016	212
Prior to 2016	953
Within the Revolving Period	0
Converted to Term	0
Total	2,288	2,537
Commercial | Leases | Pass
Financing Receivable, Credit Quality Indicator [Line Items]
2020	332
2019	327
2018	265
2017	169
2016	200
Prior to 2016	917
Within the Revolving Period	0
Converted to Term	0
Total	2,210
Commercial | Leases | Special Mention
Financing Receivable, Credit Quality Indicator [Line Items]
2020	0
2019	2
2018	3
2017	6
2016	5
Prior to 2016	25
Within the Revolving Period	0
Converted to Term	0
Total	41
Commercial | Leases | Substandard
Financing Receivable, Credit Quality Indicator [Line Items]
2020	0
2019	2
2018	2
2017	5
2016	4
Prior to 2016	0
Within the Revolving Period	0
Converted to Term	0
Total	13
Commercial | Leases | Doubtful
Financing Receivable, Credit Quality Indicator [Line Items]
2020	0
2019	0
2018	9
2017	1
2016	3
Prior to 2016	11
Within the Revolving Period	0
Converted to Term	0
Total	24
Commercial | SBA Guaranteed PPP Loans
Financing Receivable, Credit Quality Indicator [Line Items]
Total	4,700
Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	12,825
2019	12,260
2018	5,972
2017	5,429
2016	4,976
Prior to 2016	7,044
Within the Revolving Period	11,770
Converted to Term	1,433
Total	61,709	61,550
Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2020	5,040
2019	3,853
2018	1,485
2017	2,224
2016	3,049
Prior to 2016	3,982
Within the Revolving Period	0
Converted to Term	0
Total	19,633	19,083
Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2020	5
2019	43
2018	70
2017	77
2016	47
Prior to 2016	921
Within the Revolving Period	9,752
Converted to Term	1,407
Total	12,322	13,154
Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2020	3,552
2019	3,804
2018	2,107
2017	1,433
2016	791
Prior to 2016	348
Within the Revolving Period	0
Converted to Term	0
Total	12,035	12,120
Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2020	2,918
2019	2,864
2018	1,703
2017	1,431
2016	1,031
Prior to 2016	1,684
Within the Revolving Period	0
Converted to Term	0
Total	11,631	10,347
Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1,310
2019	1,696
2018	607
2017	264
2016	58
Prior to 2016	109
Within the Revolving Period	2,018
Converted to Term	26
Total	6,088	$ 6,846
Greater than 800 | Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	4,231
2019	4,604
2018	2,218
2017	2,513
2016	2,650
Prior to 2016	3,222
Within the Revolving Period	4,632
Converted to Term	360
Total	24,430
Greater than 800 | Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1,971
2019	1,983
2018	751
2017	1,297
2016	1,833
Prior to 2016	2,061
Within the Revolving Period	0
Converted to Term	0
Total	9,896
Greater than 800 | Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2020	3
2019	9
2018	11
2017	7
2016	5
Prior to 2016	245
Within the Revolving Period	4,319
Converted to Term	360
Total	4,959
Greater than 800 | Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2020	780
2019	862
2018	472
2017	358
2016	209
Prior to 2016	91
Within the Revolving Period	0
Converted to Term	0
Total	2,772
Greater than 800 | Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1,191
2019	1,276
2018	810
2017	772
2016	586
Prior to 2016	776
Within the Revolving Period	0
Converted to Term	0
Total	5,411
Greater than 800 | Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	286
2019	474
2018	174
2017	79
2016	17
Prior to 2016	49
Within the Revolving Period	313
Converted to Term	0
Total	1,392
740-799 | Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	5,208
2019	4,237
2018	1,914
2017	1,571
2016	1,309
Prior to 2016	1,744
Within the Revolving Period	3,845
Converted to Term	342
Total	20,170
740-799 | Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2020	2,351
2019	1,341
2018	463
2017	612
2016	776
Prior to 2016	977
Within the Revolving Period	0
Converted to Term	0
Total	6,520
740-799 | Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1
2019	7
2018	7
2017	7
2016	4
Prior to 2016	204
Within the Revolving Period	3,224
Converted to Term	340
Total	3,794
740-799 | Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1,130
2019	1,127
2018	606
2017	406
2016	214
Prior to 2016	87
Within the Revolving Period	0
Converted to Term	0
Total	3,570
740-799 | Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1,307
2019	1,151
2018	621
2017	449
2016	292
Prior to 2016	443
Within the Revolving Period	0
Converted to Term	0
Total	4,263
740-799 | Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	419
2019	611
2018	217
2017	97
2016	23
Prior to 2016	33
Within the Revolving Period	621
Converted to Term	2
Total	2,023
680-739 | Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	2,365
2019	2,211
2018	1,087
2017	768
2016	618
Prior to 2016	1,022
Within the Revolving Period	2,226
Converted to Term	299
Total	10,596
680-739 | Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2020	596
2019	408
2018	193
2017	207
2016	317
Prior to 2016	500
Within the Revolving Period	0
Converted to Term	0
Total	2,221
680-739 | Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2020	0
2019	4
2018	9
2017	14
2016	8
Prior to 2016	197
Within the Revolving Period	1,671
Converted to Term	293
Total	2,196
680-739 | Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1,028
2019	1,012
2018	527
2017	327
2016	170
Prior to 2016	69
Within the Revolving Period	0
Converted to Term	0
Total	3,133
680-739 | Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2020	385
2019	378
2018	217
2017	160
2016	110
Prior to 2016	239
Within the Revolving Period	0
Converted to Term	0
Total	1,489
680-739 | Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	356
2019	409
2018	141
2017	60
2016	13
Prior to 2016	17
Within the Revolving Period	555
Converted to Term	6
Total	1,557
620-679 | Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	846
2019	870
2018	453
2017	310
2016	217
Prior to 2016	541
Within the Revolving Period	601
Converted to Term	208
Total	4,046
620-679 | Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2020	101
2019	97
2018	44
2017	51
2016	69
Prior to 2016	235
Within the Revolving Period	0
Converted to Term	0
Total	597
620-679 | Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2020	0
2019	8
2018	16
2017	19
2016	12
Prior to 2016	146
Within the Revolving Period	420
Converted to Term	201
Total	822
620-679 | Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2020	523
2019	557
2018	300
2017	185
2016	102
Prior to 2016	46
Within the Revolving Period	0
Converted to Term	0
Total	1,713
620-679 | Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2020	27
2019	52
2018	42
2017	36
2016	31
Prior to 2016	108
Within the Revolving Period	0
Converted to Term	0
Total	296
620-679 | Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	195
2019	156
2018	51
2017	19
2016	3
Prior to 2016	6
Within the Revolving Period	181
Converted to Term	7
Total	618
Less than 620 | Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	128
2019	335
2018	300
2017	266
2016	182
Prior to 2016	434
Within the Revolving Period	198
Converted to Term	222
Total	2,065
Less than 620 | Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2020	17
2019	23
2018	34
2017	56
2016	54
Prior to 2016	197
Within the Revolving Period	0
Converted to Term	0
Total	381
Less than 620 | Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1
2019	15
2018	27
2017	30
2016	18
Prior to 2016	129
Within the Revolving Period	117
Converted to Term	213
Total	550
Less than 620 | Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2020	90
2019	245
2018	202
2017	157
2016	96
Prior to 2016	48
Within the Revolving Period	0
Converted to Term	0
Total	838
Less than 620 | Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2020	2
2019	7
2018	13
2017	14
2016	12
Prior to 2016	56
Within the Revolving Period	0
Converted to Term	0
Total	104
Less than 620 | Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	18
2019	45
2018	24
2017	9
2016	2
Prior to 2016	4
Within the Revolving Period	81
Converted to Term	9
Total	192
No FICO available | Retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	47
2019	3
2018	0
2017	1
2016	0
Prior to 2016	81
Within the Revolving Period	268
Converted to Term	2
Total	402
No FICO available | Retail | Residential mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
2020	4
2019	1
2018	0
2017	1
2016	0
Prior to 2016	12
Within the Revolving Period	0
Converted to Term	0
Total	18
No FICO available | Retail | Home equity
Financing Receivable, Credit Quality Indicator [Line Items]
2020	0
2019	0
2018	0
2017	0
2016	0
Prior to 2016	0
Within the Revolving Period	1
Converted to Term	0
Total	1
No FICO available | Retail | Automobile
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1
2019	1
2018	0
2017	0
2016	0
Prior to 2016	7
Within the Revolving Period	0
Converted to Term	0
Total	9
No FICO available | Retail | Education
Financing Receivable, Credit Quality Indicator [Line Items]
2020	6
2019	0
2018	0
2017	0
2016	0
Prior to 2016	62
Within the Revolving Period	0
Converted to Term	0
Total	68
No FICO available | Retail | Other retail
Financing Receivable, Credit Quality Indicator [Line Items]
2020	36
2019	1
2018	0
2017	0
2016	0
Prior to 2016	0
Within the Revolving Period	267
Converted to Term	2
Total	$ 306

XML

ALLOWANCE FOR CREDIT LOSSES, NONPERFORMING ASSETS, AND CONCENTRATIONS OF CREDIT RISK - Nonaccrual Loans and Leases by Class (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	$ 1,277	$ 703
90 days past due and accruing	28
Nonaccrual with no related ACL	353
Commercial
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	760	245
90 days past due and accruing	3
Nonaccrual with no related ACL	36
Commercial | Commercial
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	435	240
90 days past due and accruing	3
Nonaccrual with no related ACL	33
Commercial | Commercial real estate
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	323	2
90 days past due and accruing	0
Nonaccrual with no related ACL	3
Commercial | Leases
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	2	3
90 days past due and accruing	0
Nonaccrual with no related ACL	0
Retail
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	517	458
90 days past due and accruing	25
Nonaccrual with no related ACL	317
Retail | Residential mortgages
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	131	93
90 days past due and accruing	17
Nonaccrual with no related ACL	101
Retail | Home equity
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	265	246
90 days past due and accruing	0
Nonaccrual with no related ACL	192
Retail | Automobile
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	80	67
90 days past due and accruing	0
Nonaccrual with no related ACL	18
Retail | Education
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	16	18
90 days past due and accruing	2
Nonaccrual with no related ACL	5
Retail | Other retail
Financing Receivable, Past Due [Line Items]
Nonaccrual loans and leases	25	$ 34
90 days past due and accruing	6
Nonaccrual with no related ACL	$ 1

XML

ALLOWANCE FOR CREDIT LOSSES, NONPERFORMING ASSETS, AND CONCENTRATIONS OF CREDIT RISK - Accruing and Nonaccruing Past Due Amounts (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Financing Receivable, Past Due [Line Items]
Current	$ 122,724	$ 117,946
Total	124,071	119,088
Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Past Due [Line Items]
Past Due	519	511
Financing Receivables 60 To 89 Days Past Due
Financing Receivable, Past Due [Line Items]
Past Due	261	212
Financing Receivables 90 Days or More Past Due
Financing Receivable, Past Due [Line Items]
Past Due	567	419
Commercial
Financing Receivable, Past Due [Line Items]
Current	61,872	57,358
Total	62,362	57,538
Commercial | Commercial
Financing Receivable, Past Due [Line Items]
Current	44,845	41,340
Total	45,185	41,479
Commercial | Commercial real estate
Financing Receivable, Past Due [Line Items]
Current	14,743	13,520
Total	14,889	13,522
Commercial | Leases
Financing Receivable, Past Due [Line Items]
Current	2,284	2,498
Total	2,288	2,537
Commercial | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Past Due [Line Items]
Past Due	196	83
Commercial | Financing Receivables, 30 to 59 Days Past Due | Commercial
Financing Receivable, Past Due [Line Items]
Past Due	105	45
Commercial | Financing Receivables, 30 to 59 Days Past Due | Commercial real estate
Financing Receivable, Past Due [Line Items]
Past Due	90	1
Commercial | Financing Receivables, 30 to 59 Days Past Due | Leases
Financing Receivable, Past Due [Line Items]
Past Due	1	37
Commercial | Financing Receivables 60 To 89 Days Past Due
Financing Receivable, Past Due [Line Items]
Past Due	130	28
Commercial | Financing Receivables 60 To 89 Days Past Due | Commercial
Financing Receivable, Past Due [Line Items]
Past Due	129	27
Commercial | Financing Receivables 60 To 89 Days Past Due | Commercial real estate
Financing Receivable, Past Due [Line Items]
Past Due	0	1
Commercial | Financing Receivables 60 To 89 Days Past Due | Leases
Financing Receivable, Past Due [Line Items]
Past Due	1	0
Commercial | Financing Receivables 90 Days or More Past Due
Financing Receivable, Past Due [Line Items]
Past Due	164	69
Commercial | Financing Receivables 90 Days or More Past Due | Commercial
Financing Receivable, Past Due [Line Items]
Past Due	106	67
Commercial | Financing Receivables 90 Days or More Past Due | Commercial real estate
Financing Receivable, Past Due [Line Items]
Past Due	56	0
Commercial | Financing Receivables 90 Days or More Past Due | Leases
Financing Receivable, Past Due [Line Items]
Past Due	2	2
Retail
Financing Receivable, Past Due [Line Items]
Current	60,852	60,588
Total	61,709	61,550
Retail | Residential mortgages
Financing Receivable, Past Due [Line Items]
Current	19,430	18,947
Total	19,633	19,083
Retail | Home equity
Financing Receivable, Past Due [Line Items]
Current	12,007	12,834
Total	12,322	13,154
Retail | Automobile
Financing Receivable, Past Due [Line Items]
Current	11,825	11,788
Total	12,035	12,120
Retail | Education
Financing Receivable, Past Due [Line Items]
Current	11,585	10,290
Total	11,631	10,347
Retail | Other retail
Financing Receivable, Past Due [Line Items]
Current	6,005	6,729
Total	6,088	6,846
Retail | Financing Receivables, 30 to 59 Days Past Due
Financing Receivable, Past Due [Line Items]
Past Due	323	428
Retail | Financing Receivables, 30 to 59 Days Past Due | Residential mortgages
Financing Receivable, Past Due [Line Items]
Past Due	64	35
Retail | Financing Receivables, 30 to 59 Days Past Due | Home equity
Financing Receivable, Past Due [Line Items]
Past Due	51	91
Retail | Financing Receivables, 30 to 59 Days Past Due | Automobile
Financing Receivable, Past Due [Line Items]
Past Due	147	227
Retail | Financing Receivables, 30 to 59 Days Past Due | Education
Financing Receivable, Past Due [Line Items]
Past Due	28	30
Retail | Financing Receivables, 30 to 59 Days Past Due | Other retail
Financing Receivable, Past Due [Line Items]
Past Due	33	45
Retail | Financing Receivables 60 To 89 Days Past Due
Financing Receivable, Past Due [Line Items]
Past Due	131	184
Retail | Financing Receivables 60 To 89 Days Past Due | Residential mortgages
Financing Receivable, Past Due [Line Items]
Past Due	16	17
Retail | Financing Receivables 60 To 89 Days Past Due | Home equity
Financing Receivable, Past Due [Line Items]
Past Due	29	40
Retail | Financing Receivables 60 To 89 Days Past Due | Automobile
Financing Receivable, Past Due [Line Items]
Past Due	52	81
Retail | Financing Receivables 60 To 89 Days Past Due | Education
Financing Receivable, Past Due [Line Items]
Past Due	12	15
Retail | Financing Receivables 60 To 89 Days Past Due | Other retail
Financing Receivable, Past Due [Line Items]
Past Due	22	31
Retail | Financing Receivables 90 Days or More Past Due
Financing Receivable, Past Due [Line Items]
Past Due	403	350
Retail | Financing Receivables 90 Days or More Past Due | Residential mortgages
Financing Receivable, Past Due [Line Items]
Past Due	123	84
Retail | Financing Receivables 90 Days or More Past Due | Home equity
Financing Receivable, Past Due [Line Items]
Past Due	235	189
Retail | Financing Receivables 90 Days or More Past Due | Automobile
Financing Receivable, Past Due [Line Items]
Past Due	11	24
Retail | Financing Receivables 90 Days or More Past Due | Education
Financing Receivable, Past Due [Line Items]
Past Due	6	12
Retail | Financing Receivables 90 Days or More Past Due | Other retail
Financing Receivable, Past Due [Line Items]
Past Due	$ 28	$ 41

XML

ALLOWANCE FOR CREDIT LOSSES, NONPERFORMING ASSETS, AND CONCENTRATIONS OF CREDIT RISK - Troubled Debt Restructurings (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Unfunded commitments related to TDRs	$ 49	$ 42
Commercial
Accounts, Notes, Loans and Financing Receivable [Line Items]
Troubled Debt Restructuring	294	297
Retail
Accounts, Notes, Loans and Financing Receivable [Line Items]
Troubled Debt Restructuring	$ 715	$ 667

XML

ALLOWANCE FOR CREDIT LOSSES, NONPERFORMING ASSETS, AND CONCENTRATIONS OF CREDIT RISK - Troubled Debt Restructuring Activity (Details) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020 USD ($) contract	Sep. 30, 2019 USD ($) contract	Sep. 30, 2020 USD ($) contract	Sep. 30, 2019 USD ($) contract
Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	505	928	2,259	2,649
Amortized Cost | $	$ 13	$ 14	$ 44	$ 37
Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	152	34	322	130
Amortized Cost | $	$ 113	$ 4	$ 141	$ 17
Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	1,458	809	3,295	1,975
Amortized Cost | $	$ 32	$ 31	$ 173	$ 154
Commercial | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	2	0	3
Amortized Cost | $	$ 0	$ 0	$ 0	$ 0
Commercial | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	12	6	18	19
Amortized Cost | $	$ 103	$ 1	$ 106	$ 2
Commercial | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	2	6	34	24
Amortized Cost | $	$ 1	$ 15	$ 95	$ 102
Commercial | Commercial | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	2	0	3
Amortized Cost | $	$ 0	$ 0	$ 0	$ 0
Commercial | Commercial | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	12	6	18	18
Amortized Cost | $	$ 103	$ 1	$ 106	$ 2
Commercial | Commercial | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	2	6	34	24
Amortized Cost | $	$ 1	$ 15	$ 95	$ 102
Commercial | Commercial real estate | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0	0	0
Amortized Cost | $	$ 0	$ 0	$ 0	$ 0
Commercial | Commercial real estate | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0	0	1
Amortized Cost | $	$ 0	$ 0	$ 0	$ 0
Commercial | Commercial real estate | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0	0	0
Amortized Cost | $	$ 0	$ 0	$ 0	$ 0
Retail | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	505	926	2,259	2,646
Amortized Cost | $	$ 13	$ 14	$ 44	$ 37
Retail | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	140	28	304	111
Amortized Cost | $	$ 10	$ 3	$ 35	$ 15
Retail | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	1,456	803	3,261	1,951
Amortized Cost | $	$ 31	$ 16	$ 78	$ 52
Retail | Residential mortgages | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	47	12	139	25
Amortized Cost | $	$ 9	$ 2	$ 26	$ 6
Retail | Residential mortgages | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	41	8	149	29
Amortized Cost | $	$ 6	$ 2	$ 27	$ 5
Retail | Residential mortgages | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	19	25	60	87
Amortized Cost | $	$ 4	$ 4	$ 11	$ 13
Retail | Home equity | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	23	63	96	148
Amortized Cost | $	$ 2	$ 6	$ 8	$ 15
Retail | Home equity | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	52	16	107	66
Amortized Cost | $	$ 4	$ 1	$ 8	$ 10
Retail | Home equity | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	104	120	365	358
Amortized Cost | $	$ 6	$ 6	$ 21	$ 21
Retail | Automobile | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	25	46	108	111
Amortized Cost | $	$ 1	$ 1	$ 2	$ 2
Retail | Automobile | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	47	4	48	16
Amortized Cost | $	$ 0	$ 0	$ 0	$ 0
Retail | Automobile | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	1,119	309	2,212	933
Amortized Cost | $	$ 18	$ 4	$ 35	$ 13
Retail | Education | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0	0	0
Amortized Cost | $	$ 0	$ 0	$ 0	$ 0
Retail | Education | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0	0	0
Amortized Cost | $	$ 0	$ 0	$ 0	$ 0
Retail | Education | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	140	131	373	211
Amortized Cost | $	$ 3	$ 2	$ 9	$ 5
Retail | Other retail | Interest Rate Reduction
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	410	805	1,916	2,362
Amortized Cost | $	$ 1	$ 5	$ 8	$ 14
Retail | Other retail | Maturity Extension
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	0	0	0	0
Amortized Cost | $	$ 0	$ 0	$ 0	$ 0
Retail | Other retail | Other
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts | contract	74	218	251	362
Amortized Cost | $	$ 0	$ 0	$ 2	$ 0

XML

ALLOWANCE FOR CREDIT LOSSES, NONPERFORMING ASSETS, AND CONCENTRATIONS OF CREDIT RISK - Loans with Indicators of High Credit Risk (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
High loan-to-value
Financing Receivable, Credit Quality Indicator [Line Items]
Total	$ 503	$ 553
High loan-to-value | Residential Mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
Total	408	402
High loan-to-value | Home Equity
Financing Receivable, Credit Quality Indicator [Line Items]
Total	95	151
High loan-to-value | Other Retail
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0	0
Interest-only/negative amortization
Financing Receivable, Credit Quality Indicator [Line Items]
Total	2,594	2,043
Interest-only/negative amortization | Residential Mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
Total	2,594	2,043
Interest-only/negative amortization | Home Equity
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0	0
Interest-only/negative amortization | Other Retail
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0	0
Low introductory rate
Financing Receivable, Credit Quality Indicator [Line Items]
Total	183	235
Low introductory rate | Residential Mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0	0
Low introductory rate | Home Equity
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0	0
Low introductory rate | Other Retail
Financing Receivable, Credit Quality Indicator [Line Items]
Total	183	235
Multiple characteristics and other
Financing Receivable, Credit Quality Indicator [Line Items]
Total	4
Multiple characteristics and other | Residential Mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
Total	4
Multiple characteristics and other | Home Equity
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0
Multiple characteristics and other | Other Retail
Financing Receivable, Credit Quality Indicator [Line Items]
Total	0
Credit risk, loans with increased credit exposure
Financing Receivable, Credit Quality Indicator [Line Items]
Total	3,284	2,831
Credit risk, loans with increased credit exposure | Residential Mortgages
Financing Receivable, Credit Quality Indicator [Line Items]
Total	3,006	2,445
Credit risk, loans with increased credit exposure | Home Equity
Financing Receivable, Credit Quality Indicator [Line Items]
Total	95	151
Credit risk, loans with increased credit exposure | Other Retail
Financing Receivable, Credit Quality Indicator [Line Items]
Total	$ 183	$ 235

XML

MORTGAGE BANKING - Narrative (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 124,071	$ 119,088
Mortgage loans serviced for others | Banking Subsidiaries
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 80,700	$ 77,500

XML

MORTGAGE BANKING - Residential Mortgage Loan Sales (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Residential mortgages
SEC Schedule, 12-29, Real Estate Companies, Investment in Mortgage Loans on Real Estate [Line Items]
Cash Proceeds from residential mortgage loans sold with servicing retained	$ 9,504	$ 6,117	$ 23,668	$ 13,265
Mortgage banking fees
SEC Schedule, 12-29, Real Estate Companies, Investment in Mortgage Loans on Real Estate [Line Items]
Gain on sales	273	88	699	180
Contractually specified servicing, late and other anciliary fees	$ 56	$ 53	$ 169	$ 152

XML

MORTGAGE BANKING - Changes Related to MSRs - Fair Value Method (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
MSRs
Fair value as of beginning of period			$ 642
Fair value at end of the period	$ 606		606
Residential mortgages
MSRs
Fair value as of beginning of period	568	$ 531	642	$ 600
Amounts capitalized	85	78	238	170
Changes in unpaid principal balance during the period	(55)	(31)	(141)	(88)
Changes in fair value during the period	8	(68)	(323)	(172)
Fair value at end of the period	606	510	606	510
Cumulative Effect, Period Of Adoption, Adjustment | Residential mortgages
MSRs
Fair value as of beginning of period	0	0	190	0
Cumulative Effect, Period Of Adoption, Adjusted Balance | Residential mortgages
MSRs
Fair value as of beginning of period	$ 568	$ 531	$ 832	$ 600

XML

MORTGAGE BANKING - Economic Assumptions Used to Estimate Value of MSRs (Details) - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Servicing Assets and Servicing Liabilities at Fair Value, Assumptions Used to Estimate Fair Value [Abstract]
MSR portfolio fair value	$ 606		$ 642
Weighted average life (in years)	3 years 9 months 18 days	5 years 6 months
Weighted average constant prepayment rate	19.40%	13.90%
Weighted average option adjusted spread	6.08%	4.40%
Minimum
Servicing Assets at Fair Value [Line Items]
Sensitivity analysis, basis spread	0.50%	0.50%
Servicing Assets and Servicing Liabilities at Fair Value, Assumptions Used to Estimate Fair Value [Abstract]
Decline in fair value due to 50 bps decrease in prepayment rate	$ 116	$ 116
Decline in fair value due to 50 bps decrease in option adjusted spread	$ 10	$ 12
Maximum
Servicing Assets at Fair Value [Line Items]
Sensitivity analysis, basis spread	1.00%	1.00%
Servicing Assets and Servicing Liabilities at Fair Value, Assumptions Used to Estimate Fair Value [Abstract]
Decline in fair value due to 100 bps decrease in prepayment rate	$ 169	$ 222
Decline in fair value due to 100 bps decrease in option adjusted spread	$ 21	$ 25

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MORTGAGE BANKING - Other Serviced Loans (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 124,071	$ 119,088
Education Loans Serviced For Others
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	866	0
SBA Loans Serviced For Others | CBNA and Other Subsidiaries
Accounts, Notes, Loans and Financing Receivable [Line Items]
Loans and leases	$ 44	$ 33

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GOODWILL - Narrative (Details) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($) reporting_unit	Sep. 30, 2019 USD ($)	Dec. 31, 2019 USD ($)
Goodwill [Line Items]
Number of reporting units | reporting_unit			2
Goodwill acquired			$ 6
Goodwill impairment loss	$ 0	$ 0	0	$ 0
Amortization of intangibles			6	$ 8
Consumer Banking
Goodwill [Line Items]
Goodwill acquired			0
Goodwill accumulated impairment loss	5,900		5,900		$ 5,900
Commercial Banking
Goodwill [Line Items]
Goodwill acquired			6
Goodwill accumulated impairment loss	$ 50		$ 50		$ 50

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GOODWILL - Goodwill Rollforward (Details) $ in Millions	9 Months Ended
	Sep. 30, 2020 USD ($)
Goodwill [Roll Forward]
Balance at beginning of period	$ 7,044
Business acquisitions	6
Balance at end of period	7,050
Consumer Banking
Goodwill [Roll Forward]
Balance at beginning of period	2,258
Business acquisitions	0
Balance at end of period	2,258
Commercial Banking
Goodwill [Roll Forward]
Balance at beginning of period	4,786
Business acquisitions	6
Balance at end of period	$ 4,792

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VARIABLE INTEREST ENTITIES - Narrative (Details) - USD ($) $ in Millions	1 Months Ended	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Variable Interest Entity
Lending to special purpose entities included in loans and leases	$ 124,071	$ 124,071		$ 124,071		$ 119,088
Purchases of debt securities available for sale	813			5,547	$ 4,633
Special Purpose Entities | Commitments to extend credit
Variable Interest Entity
Commitment amount	1,300	1,300		1,300		1,200
Special Purpose Entities | Commercial
Variable Interest Entity
Lending to special purpose entities included in loans and leases	1,173	1,173		1,173		1,101
LIHTC Investments
Variable Interest Entity
Net impairment losses recognized in earnings		0	$ 0	0	$ 0
Retail
Variable Interest Entity
Lending to special purpose entities included in loans and leases	61,709	61,709		61,709		61,550
Retail | Education
Variable Interest Entity
Lending to special purpose entities included in loans and leases	11,631	11,631		11,631		$ 10,347
Sale of loans	973	$ 973		$ 973
Gain on sale of loans	$ 32

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VARIABLE INTEREST ENTITIES - Schedule of Variable Interest Entities (Details) - USD ($) $ in Millions		Sep. 30, 2020	Dec. 31, 2019
Variable Interest Entity
Lending to special purpose entities included in loans and leases		$ 124,071	$ 119,088
Securities available for sale	[1]	22,884	20,613
Special Purpose Entities | Commercial
Variable Interest Entity
Lending to special purpose entities included in loans and leases		1,173	1,101
LIHTC Investments
Variable Interest Entity
LIHTC investment included in other assets		1,543	1,401
LIHTC unfunded commitments included in other liabilities		810	716
Renewable Energy
Variable Interest Entity
Renewable energy investments included in other assets		410	355
Asset-backed securities
Variable Interest Entity
Securities available for sale		813	0
Asset-backed securities | Asset-backed securities
Variable Interest Entity
Securities available for sale		$ 813	$ 0

[1] Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

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VARIABLE INTEREST ENTITIES - Schedule of Affordable Housing Tax Credit Investments (Details) - LIHTC Investments - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Variable Interest Entity
Tax credits included in income tax expense	$ 40	$ 30	$ 120	$ 99
Amortization expense included in income tax expense	42	33	127	105
Other tax benefits included in income tax expense	$ 10	$ 8	$ 30	$ 24

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BORROWED FUNDS - Narrative (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Debt Instrument [Line Items]
Short-term borrowed funds	$ 252	$ 274
Hedging basis adjustments	2,286	984
Available borrowing capacity	61,700
Federal Home Loan Bank Advances and Letters of Credit | Secured Debt
Debt Instrument [Line Items]
Short-term borrowed funds	3,700	9,800
Federal Home Loan Bank advances
Debt Instrument [Line Items]
Available borrowing capacity	13,200	7,200
Parent Company
Debt Instrument [Line Items]
Principal balance	3,500	2,500
Unamortized deferred issuance costs and/or discounts	(92)	(8)
Banking Subsidiaries
Debt Instrument [Line Items]
Principal balance	5,600	11,500
Unamortized deferred issuance costs and/or discounts	(13)	(13)
Hedging basis adjustments	$ 128	$ 50

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BORROWED FUNDS - Long Term Debt (Details) $ in Millions	1 Months Ended
	Sep. 30, 2020 USD ($) note	Dec. 31, 2019 USD ($)
Debt Instrument [Line Items]
Long-term borrowed funds	$ 9,109	$ 14,047
Private Exchange Offers
Debt Instrument [Line Items]
Principal amount	$ 621
Number of outstanding subordinated notes exchanged | note	5
Payment for tender offers	$ 11
Parent Company
Debt Instrument [Line Items]
Long-term borrowed funds	3,439
Parent Company | Subordinated Debt | 4.150% fixed-rate subordinated debt, due September 2022
Debt Instrument [Line Items]
Long-term borrowed funds	$ 181	348
Interest rate	4.15%
Parent Company | Subordinated Debt | 3.750% fixed-rate subordinated debt, due July 2024
Debt Instrument [Line Items]
Long-term borrowed funds	$ 159	250
Interest rate	3.75%
Parent Company | Subordinated Debt | 4.023% fixed-rate subordinated debt, due October 2024
Debt Instrument [Line Items]
Long-term borrowed funds	$ 25	42
Interest rate	4.023%
Parent Company | Subordinated Debt | 4.350% fixed-rate subordinated debt, due August 2025
Debt Instrument [Line Items]
Long-term borrowed funds	$ 193	249
Interest rate	4.35%
Parent Company | Subordinated Debt | 4.300% fixed-rate subordinated debt, due December 2025
Debt Instrument [Line Items]
Long-term borrowed funds	$ 450	750
Interest rate	4.30%
Parent Company | Subordinated Debt | 2.638% fixed-rate subordinated debt, due September 2032
Debt Instrument [Line Items]
Long-term borrowed funds	$ 542	0
Interest rate	2.638%
Parent Company | Senior Unsecured Notes | 2.375% fixed-rate senior unsecured debt, due July 2021
Debt Instrument [Line Items]
Long-term borrowed funds	$ 350	349
Interest rate	2.375%
Parent Company | Senior Unsecured Notes | 2.850% fixed-rate senior unsecured notes, due July 2026
Debt Instrument [Line Items]
Long-term borrowed funds	$ 497	496
Interest rate	2.85%
Parent Company | Senior Unsecured Notes | 2.500% fixed-rate senior unsecured notes, due February 2030
Debt Instrument [Line Items]
Long-term borrowed funds	$ 297	0
Interest rate	2.50%
Parent Company | Senior Unsecured Notes | 3.250% fixed-rate senior unsecured notes, due April 2030
Debt Instrument [Line Items]
Long-term borrowed funds	$ 745	0
Interest rate	3.25%
CBNA and Other Subsidiaries
Debt Instrument [Line Items]
Long-term borrowed funds	$ 5,670
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.250% senior unsecured notes, due March 2020
Debt Instrument [Line Items]
Long-term borrowed funds	$ 0	700
Interest rate	2.25%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.678% floating-rate senior unsecured notes, due 2020
Debt Instrument [Line Items]
Long-term borrowed funds	$ 0	300
Interest rate	2.678%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.217% floating-rate senior unsecured notes, due 2020
Debt Instrument [Line Items]
Long-term borrowed funds	$ 0	250
Interest rate	2.217%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.200% senior unsecured notes, due May 2020
Debt Instrument [Line Items]
Long-term borrowed funds	$ 0	500
Interest rate	2.20%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.250% senior unsecured notes, due October 2020
Debt Instrument [Line Items]
Long-term borrowed funds	$ 750	750
Interest rate	2.25%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.550% senior unsecured notes, due May 2021
Debt Instrument [Line Items]
Long-term borrowed funds	$ 1,005	991
Interest rate	2.55%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 3.250% senior unsecured notes, due February 2022
Debt Instrument [Line Items]
Long-term borrowed funds	$ 720	711
Interest rate	3.25%
CBNA and Other Subsidiaries | Senior Unsecured Notes | .985% floating-rate senior unsecured notes, due February 2022
Debt Instrument [Line Items]
Long-term borrowed funds	$ 299	299
Interest rate	0.985%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 1.044% floating-rate senior unsecured notes, due May 2022
Debt Instrument [Line Items]
Long-term borrowed funds	$ 250	250
Interest rate	1.044%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.650% senior unsecured notes, due May 2022
Debt Instrument [Line Items]
Long-term borrowed funds	$ 512	501
Interest rate	2.65%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 3.700% senior unsecured notes, due March 2023
Debt Instrument [Line Items]
Long-term borrowed funds	$ 530	515
Interest rate	3.70%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 1.168% floating-rate senior unsecured notes, due March 2023
Debt Instrument [Line Items]
Long-term borrowed funds	$ 249	249
Interest rate	1.168%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 2.250% senior unsecured notes, due April 2025
Debt Instrument [Line Items]
Long-term borrowed funds	$ 745	0
Interest rate	2.25%
CBNA and Other Subsidiaries | Senior Unsecured Notes | 3.750% senior unsecured notes, due February 2026
Debt Instrument [Line Items]
Long-term borrowed funds	$ 555	521
Interest rate	3.75%
CBNA and Other Subsidiaries | Federal Home Loan Bank advances
Debt Instrument [Line Items]
Long-term borrowed funds	$ 19	5,008
Weighted average rate	0.943%
CBNA and Other Subsidiaries | Other
Debt Instrument [Line Items]
Long-term borrowed funds	$ 36	$ 18

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BORROWED FUNDS - Maturities of Long-term Borrowed Funds (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Debt Instrument [Line Items]
2020	$ 752
2021	1,364
2022	1,971
2023	780
2024	184
2025 and thereafter	4,058
Total	9,109	$ 14,047
Parent Company
Debt Instrument [Line Items]
2020	0
2021	350
2022	181
2023	0
2024	184
2025 and thereafter	2,724
Total	3,439
CBNA and Other Subsidiaries
Debt Instrument [Line Items]
2020	752
2021	1,014
2022	1,790
2023	780
2024	0
2025 and thereafter	1,334
Total	$ 5,670

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DERIVATIVES - Narrative (Details) $ in Millions	Sep. 30, 2020 USD ($)
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Net gain (pre-tax) on derivatives expected to be reclassified in next 12 months	$ 2

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DERIVATIVES - Schedule of Derivative Instruments (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Derivative Assets
Derivative assets	$ 2,286	$ 984
Less: Gross amounts offset in the Consolidated Balance Sheets	(187)	(107)
Less: Cash collateral applied	(69)	(70)
Total net derivative fair values presented in the Consolidated Balance Sheets	2,030	807
Derivative Liabilities
Derivative Liabilities	506	322
Less: Gross amounts offset in the Consolidated Balance Sheets	(187)	(107)
Less: Cash collateral applied	(219)	(95)
Total net derivative fair values presented in the Consolidated Balance Sheets	100	120
Derivatives not designated as hedging instruments:
Derivative Assets
Derivative assets	2,282	983
Derivative Liabilities
Derivative Liabilities	505	322
Interest rate contracts
Derivative Assets
Derivative assets	1,765	773
Derivative Liabilities
Derivative Liabilities	217	133
Interest rate contracts | Derivatives designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	26,800	29,846
Derivative Assets
Derivative assets	4	1
Derivative Liabilities
Derivative Liabilities	1	0
Interest rate contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	148,161	142,386
Derivative Assets
Derivative assets	1,761	772
Derivative Liabilities
Derivative Liabilities	216	133
Foreign exchange contracts
Derivative Assets
Derivative assets	239	174
Derivative Liabilities
Derivative Liabilities	189	166
Foreign exchange contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	16,448	15,101
Derivative Assets
Derivative assets	239	174
Derivative Liabilities
Derivative Liabilities	189	166
TBA contracts
Derivative Assets
Derivative assets	7
Derivative Liabilities
Derivative Liabilities	34
TBA contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	13,161	0
Derivative Assets
Derivative assets	7	0
Derivative Liabilities
Derivative Liabilities	34	0
Other contracts
Derivative Assets
Derivative assets	275	37
Derivative Liabilities
Derivative Liabilities	66	23
Other contracts | Derivatives not designated as hedging instruments:
Derivatives, Fair Value [Line Items]
Notional amount	8,011	6,868
Derivative Assets
Derivative assets	275	37
Derivative Liabilities
Derivative Liabilities	$ 66	$ 23

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DERIVATIVES - Schedule of Fair Value Hedges (Details) - Interest rate swap - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Interest expense - borrowed funds
Derivative Instruments, Gain (Loss) [Line Items]
Derivative	$ (16)	$ 18	$ 82	$ 122
Hedged Item	17	(18)	(78)	(121)
Interest and fees on loans and leases
Derivative Instruments, Gain (Loss) [Line Items]
Derivative	0	(10)	17	(26)
Hedged Item	0	10	(17)	26
Interest income - investment securities
Derivative Instruments, Gain (Loss) [Line Items]
Derivative	7	(13)	(114)	(13)
Hedged Item	$ (7)	$ 13	$ 114	$ 13

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DERIVATIVES - Amounts Recorded in Balance Sheet (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Derivative [Line Items]
Carrying amount of hedged assets	$ 0	$ 0
Last-of-layer hedging amount	2,000
Carrying value of hedged asset in lay-of-layer hedging relationship	12,300	15,800
Debt securities available for sale
Derivative [Line Items]
Carrying amount of hedged assets	12,314	15,798
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items	107	(8)
Residential mortgages
Derivative [Line Items]
Carrying amount of hedged assets		976
Cumulative amount of fair value hedging adjustments included in the carrying amount of the hedged items		17
Debt securities available for sale
Derivative [Line Items]
Carrying amount of the hedged liabilities	0	0
Residential mortgages
Derivative [Line Items]
Carrying amount of the hedged liabilities		0
Long-term borrowed funds
Derivative [Line Items]
Carrying amount of the hedged liabilities	4,072	4,689
Cumulative amount of fair value hedging adjustments included in the carrying amount of long-term borrowed funds	$ 128	$ 50

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DERIVATIVES - Effect of Derivative Instruments on Net Income and Stockholders' Equity (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Derivative Instruments, Gain (Loss) [Line Items]
Amount of pre-tax net (losses) gains recognized in OCI	$ 0	$ (5)	$ 118	$ 138
Interest Income
Derivative Instruments, Gain (Loss) [Line Items]
Amount of pretax net gains (losses) from OCI into income statement	68	(22)	128	(62)
Interest Expense
Derivative Instruments, Gain (Loss) [Line Items]
Amount of pretax net gains (losses) from OCI into income statement	$ (11)	$ 8	$ (22)	$ 9

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DERIVATIVES - Effect of Customer Derivatives and Economic Hedges on Net Income (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	$ 7	$ 190	$ 541	$ 357
Economic hedges | Foreign exchange and interest rate products | Customer interest rate contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	7	196	1,276	850
Economic hedges | Foreign exchange and interest rate products | Customer foreign exchange contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	80	(81)	73	(162)
Economic hedges | Foreign exchange and interest rate products | Derivative transactions to hedge interest rate risk
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	1	(182)	(1,245)	(809)
Economic hedges | Foreign exchange and interest rate products | Derivative transactions to hedge foreign exchange risk
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	(126)	130	(77)	224
Economic hedges | Foreign exchange and interest rate products | Other derivative contracts
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	26	0	(30)	0
Economic hedges | Foreign exchange and interest rate products | Derivative transactions to hedge other derivative risk
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	(25)	0	32	0
Economic hedges | Mortgage banking fees | Residential loan commitments
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	36	6	190	22
Economic hedges | Mortgage banking fees | Derivative contracts used to hedge residential loan commitments
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	6	29	(13)	24
Economic hedges | Mortgage banking fees | Derivative contracts used to hedge residential MSRs
Derivative Instruments, Gain (Loss) [Line Items]
Amounts Recognized in Noninterest Income	$ 2	$ 92	$ 335	$ 208

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ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) - Schedule of Accumulated Other Comprehensive Income (Loss) (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	$ 22,418	$ 22,017	$ 22,201	$ 20,817
Other comprehensive income before reclassifications	(44)	38	493	612
Other-than-temporary impairment not recognized in earnings on debt securities	0	(1)	0	0
Amounts reclassified to the Consolidated Statements of Operations	(40)	11	(72)	39
Net other comprehensive income	(84)	48	421	651
Ending balance	22,469	21,851	22,469	21,851
Total AOCI
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	94	(488)	(411)	(1,096)
Net other comprehensive income	(84)	48	421	651
Ending balance	10	(440)	10	(440)
Net Unrealized (Losses) Gains on Derivatives
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	54	(6)	3	(143)
Other comprehensive income before reclassifications	0	(4)	88	103
Other-than-temporary impairment not recognized in earnings on debt securities		0
Amounts reclassified to the Consolidated Statements of Operations	(42)	10	(79)	40
Net other comprehensive income	(42)	6	9	143
Ending balance	12	0	12	0
Net Unrealized (Losses) Gains on Debt Securities
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	448	(25)	1	(490)
Other comprehensive income before reclassifications	(44)	42	405	509
Other-than-temporary impairment not recognized in earnings on debt securities		(1)
Amounts reclassified to the Consolidated Statements of Operations	(1)	(2)	(3)	(10)
Net other comprehensive income	(45)	39	402	499
Ending balance	403	14	403	14
Employee Benefit Plans
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance	(408)	(457)	(415)	(463)
Other comprehensive income before reclassifications	0	0	0	0
Other-than-temporary impairment not recognized in earnings on debt securities		0
Amounts reclassified to the Consolidated Statements of Operations	3	3	10	9
Net other comprehensive income	3	3	10	9
Ending balance	(405)	(454)	(405)	(454)
Cumulative Effect, Period Of Adoption, Adjustment
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Ending balance	(331)	17	(331)	17
Cumulative Effect, Period Of Adoption, Adjustment | Total AOCI
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance				5
Ending balance	$ 0	$ 5	$ 0	5
Cumulative Effect, Period Of Adoption, Adjustment | Net Unrealized (Losses) Gains on Derivatives
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance				0
Cumulative Effect, Period Of Adoption, Adjustment | Net Unrealized (Losses) Gains on Debt Securities
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance				5
Cumulative Effect, Period Of Adoption, Adjustment | Employee Benefit Plans
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Beginning balance				$ 0

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STOCKHOLDERS' EQUITY - Treasury Stock Narrative (Details) - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Equity [Abstract]
Repurchase of common stock	$ 270	$ 820
Treasury stock purchased (in shares)	7,548,655

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STOCKHOLDERS' EQUITY - Authorized Preferred Shares (Details) - USD ($) $ / shares in Units, $ in Millions	9 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Preferred Stock
Preferred stock, authorized (in shares)	100,000,000	100,000,000
Preferred stock, par value (in dollars per share)	$ 25.00	$ 25.00
Preferred stock, issued (in shares)	2,000,000	1,600,000
Preferred stock, value, issued	$ 1,965	$ 1,570
Series A Preferred Stock
Preferred Stock
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	250,000	250,000
Preferred stock, value, issued	$ 247	$ 247
Series B Preferred Stock
Preferred Stock
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	300,000	300,000
Preferred stock, value, issued	$ 296	$ 296
Series C Preferred Stock
Preferred Stock
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	300,000	300,000
Preferred stock, value, issued	$ 297	$ 297
Series D Preferred Stock
Preferred Stock
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	300,000	300,000
Preferred stock, value, issued	$ 293	$ 293
Liquidation preference per depository share (usd per share)	$ 25
Depositary shares issued (in shares)	12,000,000
Depository share interest percentage	2.50%
Series E Preferred Stock
Preferred Stock
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	450,000	450,000
Preferred stock, value, issued	$ 437	$ 437
Liquidation preference per depository share (usd per share)	$ 25
Depositary shares issued (in shares)	18,000,000
Depository share interest percentage	2.50%
Series F Preferred Stock
Preferred Stock
Preferred stock, liquidation preference per share (in dollars per share)	$ 1,000
Preferred stock, issued (in shares)	400,000	0
Preferred stock, value, issued	$ 395	$ 0

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STOCKHOLDERS' EQUITY - Dividends (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Class of Stock [Line Items]
Dividends declared per share of common stock (in usd per share)	$ 0.39	$ 0.36	$ 1.17	$ 1.00
Common stock dividends declared and paid	$ 168	$ 162	$ 504	$ 459
Preferred stock dividends declared and paid	$ 25	$ 17	$ 75	$ 50
Series A Preferred Stock
Class of Stock [Line Items]
Dividends declared per share of preferred stock (in usd per share)	$ 10.90	$ 27.50	$ 51.88	$ 55.00
Series B Preferred Stock
Class of Stock [Line Items]
Dividends declared per share of preferred stock (in usd per share)	0	0	30.00	30.00
Series C Preferred Stock
Class of Stock [Line Items]
Dividends declared per share of preferred stock (in usd per share)	15.94	15.94	47.81	47.81
Series D Preferred Stock
Class of Stock [Line Items]
Dividends declared per share of preferred stock (in usd per share)	15.88	15.88	47.63	43.57
Series E Preferred Stock
Class of Stock [Line Items]
Dividends declared per share of preferred stock (in usd per share)	12.50	0	37.50	0
Series F Preferred Stock
Class of Stock [Line Items]
Dividends declared per share of preferred stock (in usd per share)	$ 19.15	$ 0	$ 19.15	$ 0
Dividends Declared
Class of Stock [Line Items]
Common stock dividends declared and paid	$ 168	$ 162	$ 504	$ 459
Preferred stock dividends declared and paid	25	17	75	50
Dividends Declared | Series A Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	3	7	13	14
Dividends Declared | Series B Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	0	0	9	9
Dividends Declared | Series C Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	4	5	14	14
Dividends Declared | Series D Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	4	5	14	13
Dividends Declared | Series E Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	6	0	17	0
Dividends Declared | Series F Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	8	0	8	0
Dividends Paid
Class of Stock [Line Items]
Common stock dividends declared and paid	168	162	504	459
Preferred stock dividends declared and paid	28	18	73	48
Dividends Paid | Series A Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	3	0	10	7
Dividends Paid | Series B Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	9	9	18	20
Dividends Paid | Series C Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	5	4	15	13
Dividends Paid | Series D Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	5	5	15	8
Dividends Paid | Series E Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	6	0	15	0
Dividends Paid | Series F Preferred Stock
Class of Stock [Line Items]
Preferred stock dividends declared and paid	$ 0	$ 0	$ 0	$ 0

XML

COMMITMENTS AND CONTINGENCIES - Narrative (Details) $ in Millions	9 Months Ended	12 Months Ended
	Sep. 30, 2020 USD ($) counterparty	Dec. 31, 2019 USD ($)	Dec. 31, 2003
Risk Participation Agreements [Abstract]
Risk participation agreements number of counterparties | counterparty	84
Risk participation agreements, maximum term	9 years
Commercial real estate loans held for sale | Purchase commitment
Other Commitments [Abstract]
Unsettled commercial loan trade purchases	$ 69	$ 183
Unsettled commercial loan trade sales	$ 143	$ 236
Minimum
Risk Participation Agreements [Abstract]
Risk participation agreements, average term	1 year
Maximum
Risk Participation Agreements [Abstract]
Risk participation agreements, average term	5 years
Marketing rights
Marketing Rights [Abstract]
Commitment period			25 years
Financial standby letters of credit
Letters of Credit [Abstract]
Letters of credit outstanding, term	P10Y
Commercial letters of credit
Letters of Credit [Abstract]
Letters of credit outstanding, term	P1Y

XML

COMMITMENTS AND CONTINGENCIES - Schedule of Outstanding Off-balance sheet Arrangements (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Other Commitments [Line Items]
Commitment amount	$ 75,485	$ 75,040
Commitments to extend credit
Other Commitments [Line Items]
Commitment amount	73,173	72,743
Letters of credit
Other Commitments [Line Items]
Commitment amount	2,132	2,190
Risk participation agreements
Other Commitments [Line Items]
Commitment amount	103	37
Loans sold with recourse
Other Commitments [Line Items]
Commitment amount	48	37
Marketing rights
Other Commitments [Line Items]
Commitment amount	$ 29	$ 33

XML

FAIR VALUE MEASUREMENTS - Residential Mortgage and Commercial Real Estate Loans Held For Sale (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	$ 3,587	$ 1,946
Residential loans held for sale
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	3,425	1,778
Level 2
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	3,587	1,946
Level 2 | Residential loans held for sale
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	3,425	1,778
Aggregate Unpaid Principal	3,256	1,727
Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal	169	51
Level 2 | Commercial and commercial real estate loans held for sale, at fair value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Aggregate Fair Value	162	168
Aggregate Unpaid Principal	172	175
Aggregate Fair Value Greater (Less) Aggregate Unpaid Principal	$ (10)	$ (7)

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FAIR VALUE MEASUREMENTS - Changes in Fair Value for Assets with Fair Value Option (Details) - Level 2 - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Residential loans held for sale | Mortgage banking fees
Fair Value, Option, Quantitative Disclosures [Line Items]
Changes in fair value	$ 46	$ (4)	$ 149	$ 5
Commercial and commercial real estate loans held for sale, at fair value | Other income
Fair Value, Option, Quantitative Disclosures [Line Items]
Changes in fair value	$ 6	$ 0	$ (2)	$ 4

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FAIR VALUE MEASUREMENTS - Schedule of Fair Value Measurements (Details) - USD ($) $ in Millions		Sep. 30, 2020	Dec. 31, 2019
Assets
Securities available for sale	[1]	$ 22,884	$ 20,613
Loans held for sale, at fair value		3,587	1,946
Mortgage servicing rights		606	642
Derivative assets		2,286	984
Equity investment securities, at fair value		57	47
Total assets		29,420	24,232
Liabilities
Total derivative liabilities		506	322
Total liabilities		506	322
Money market mutual fund investments
Assets
Equity investment securities, at fair value		57	47
Interest rate contracts
Assets
Derivative assets		1,765	773
Liabilities
Total derivative liabilities		217	133
Foreign exchange contracts
Assets
Derivative assets		239	174
Liabilities
Total derivative liabilities		189	166
TBA contracts
Assets
Derivative assets		7
Liabilities
Total derivative liabilities		34
Other contracts
Assets
Derivative assets		275	37
Liabilities
Total derivative liabilities		66	23
Level 1
Assets
Securities available for sale		11	71
Loans held for sale, at fair value		0	0
Derivative assets		0	0
Equity investment securities, at fair value		57	47
Total assets		68	118
Liabilities
Total derivative liabilities		0	0
Total liabilities		0	0
Level 1 | Money market mutual fund investments
Assets
Equity investment securities, at fair value		57	47
Level 1 | Interest rate contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | Foreign exchange contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 1 | TBA contracts
Assets
Derivative assets		0
Liabilities
Total derivative liabilities		0
Level 1 | Other contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 2
Assets
Securities available for sale		22,060	20,542
Loans held for sale, at fair value		3,587	1,946
Derivative assets		2,077	965
Equity investment securities, at fair value		0	0
Total assets		27,724	23,453
Liabilities
Total derivative liabilities		506	322
Total liabilities		506	322
Level 2 | Money market mutual fund investments
Assets
Equity investment securities, at fair value		0	0
Level 2 | Interest rate contracts
Assets
Derivative assets		1,765	773
Liabilities
Total derivative liabilities		217	133
Level 2 | Foreign exchange contracts
Assets
Derivative assets		239	174
Liabilities
Total derivative liabilities		189	166
Level 2 | TBA contracts
Assets
Derivative assets		7
Liabilities
Total derivative liabilities		34
Level 2 | Other contracts
Assets
Derivative assets		66	18
Liabilities
Total derivative liabilities		66	23
Level 3
Assets
Securities available for sale		813	0
Loans held for sale, at fair value		0	0
Derivative assets		209	19
Equity investment securities, at fair value		0	0
Total assets		1,628	661
Liabilities
Total derivative liabilities		0	0
Total liabilities		0	0
Level 3 | Money market mutual fund investments
Assets
Equity investment securities, at fair value		0	0
Level 3 | Interest rate contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | Foreign exchange contracts
Assets
Derivative assets		0	0
Liabilities
Total derivative liabilities		0	0
Level 3 | TBA contracts
Assets
Derivative assets		0
Liabilities
Total derivative liabilities		0
Level 3 | Other contracts
Assets
Derivative assets		209	19
Liabilities
Total derivative liabilities		0	0
Mortgage-backed securities
Assets
Securities available for sale		22,056	20,537
Mortgage-backed securities | Level 1
Assets
Securities available for sale		0	0
Mortgage-backed securities | Level 2
Assets
Securities available for sale		22,056	20,537
Mortgage-backed securities | Level 3
Assets
Securities available for sale		0	0
Asset-backed securities
Assets
Securities available for sale		813
Asset-backed securities | Level 1
Assets
Securities available for sale		0
Asset-backed securities | Level 2
Assets
Securities available for sale		0
Asset-backed securities | Level 3
Assets
Securities available for sale		813
State and political subdivisions
Assets
Securities available for sale		4	5
State and political subdivisions | Level 1
Assets
Securities available for sale		0	0
State and political subdivisions | Level 2
Assets
Securities available for sale		4	5
State and political subdivisions | Level 3
Assets
Securities available for sale		0	0
U.S. Treasury and other
Assets
Securities available for sale		11	71
U.S. Treasury and other | Level 1
Assets
Securities available for sale		11	71
U.S. Treasury and other | Level 2
Assets
Securities available for sale		0	0
U.S. Treasury and other | Level 3
Assets
Securities available for sale		0	0
Residential loans held for sale
Assets
Loans held for sale, at fair value		3,425	1,778
Residential loans held for sale | Level 1
Assets
Loans held for sale, at fair value		0	0
Residential loans held for sale | Level 2
Assets
Loans held for sale, at fair value		3,425	1,778
Residential loans held for sale | Level 3
Assets
Loans held for sale, at fair value		0	0
Commercial loans held for sale
Assets
Loans held for sale, at fair value		162	168
Commercial loans held for sale | Level 1
Assets
Loans held for sale, at fair value		0	0
Commercial loans held for sale | Level 2
Assets
Loans held for sale, at fair value		162	168
Commercial loans held for sale | Level 3
Assets
Loans held for sale, at fair value		0	0
Residential mortgages
Assets
Mortgage servicing rights		606	642
Residential mortgages | Level 1
Assets
Mortgage servicing rights		0	0
Residential mortgages | Level 2
Assets
Mortgage servicing rights		0	0
Residential mortgages | Level 3
Assets
Mortgage servicing rights		$ 606	$ 642

[1] Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

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FAIR VALUE MEASUREMENTS - Schedule of Assets Measured on Recurring Basis Level 3 Rollforward (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Residential mortgages
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	$ 568	$ 531	$ 642	$ 600
Issuances	85	78	238	170
Acquired MSRs	0		0
Settlements	(55)	(31)	(141)	(88)
Change in fair value during the period	8	(68)	(323)	(172)
Transfers from Level 2 to Level 3		0		0
Ending balance	606	510	606	510
Asset-backed securities
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	0		0
Issuances	0		0
Acquired MSRs	813		813
Settlements	0		0
Change in fair value during the period	0		0
Ending balance	813		813
Other Derivative Contracts
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	173	25	19	0
Issuances	283	61	688	104
Acquired MSRs	0		0
Settlements	(372)	(64)	(792)	(107)
Change in fair value during the period	125	4	294	11
Transfers from Level 2 to Level 3		0		18
Ending balance	209	$ 26	209	$ 26
Cumulative Effect, Period Of Adoption, Adjustment | Residential mortgages
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	0		190
Cumulative Effect, Period Of Adoption, Adjustment | Asset-backed securities
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	0		0
Cumulative Effect, Period Of Adoption, Adjustment | Other Derivative Contracts
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	0		0
Cumulative Effect, Period Of Adoption, Adjusted Balance | Residential mortgages
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	568		832
Cumulative Effect, Period Of Adoption, Adjusted Balance | Asset-backed securities
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	0		0
Cumulative Effect, Period Of Adoption, Adjusted Balance | Other Derivative Contracts
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	$ 173		$ 19

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FAIR VALUE MEASUREMENTS - Unobservable Inputs Used and Valuation Techniques (Details) - Level 3	Sep. 30, 2020
Mortgage servicing rights | Minimum | Discounted Cash Flow | Constant prepayment rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	0.1087
Mortgage servicing rights | Minimum | Discounted Cash Flow | Option adjusted spread
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	3.5
Mortgage servicing rights | Maximum | Discounted Cash Flow | Constant prepayment rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	0.3732
Mortgage servicing rights | Maximum | Discounted Cash Flow | Option adjusted spread
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	10.6
Mortgage servicing rights | Weighted Average | Discounted Cash Flow | Constant prepayment rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	0.1940
Mortgage servicing rights | Weighted Average | Discounted Cash Flow | Option adjusted spread
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Mortgage servicing rights, measurement input	6.08
Asset-backed securities | Discounted Cash Flow | Conditional prepayment rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Asset-Backed Securities, measurement input	0.0800
Asset-backed securities | Discounted Cash Flow | Constant default rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Asset-Backed Securities, measurement input	0.0185
Other derivative contracts | Minimum | Internal Model | Pull through rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.1172
Other derivative contracts | Minimum | Internal Model | MSR value
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.2673
Other derivative contracts | Maximum | Internal Model | Pull through rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	1.0000
Other derivative contracts | Maximum | Internal Model | MSR value
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	1.2427
Other derivative contracts | Weighted Average | Internal Model | Pull through rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.8245
Other derivative contracts | Weighted Average | Internal Model | MSR value
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Other derivative contracts, measurement input	0.8138

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FAIR VALUE MEASUREMENTS - Schedule of Gain (Loss) on Assets and Liabilities Measured on Nonrecurring Basis Included in Earnings (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Nonrecurring measurement basis | Collateral-dependent loans
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Gain (loss) included in earnings on assets measured on a nonrecurring basis	$ (21)	$ (8)	$ (65)	$ (36)

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FAIR VALUE MEASUREMENTS - Schedule of Fair Value Measurements on a Nonrecurring Basis (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Premises and equipment, net	$ 747	$ 761
Nonrecurring measurement basis
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	633	312
Level 1 | Nonrecurring measurement basis
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	0	0
Level 2 | Nonrecurring measurement basis
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	633	312
Level 3 | Nonrecurring measurement basis
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Collateral-dependent loans	$ 0	$ 0

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FAIR VALUE MEASUREMENTS - Schedule of Financial Instruments not Recorded at Fair Value (Details) - USD ($) $ in Millions		Sep. 30, 2020	Dec. 31, 2019
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Securities held to maturity, carrying value	[1]	$ 2,578	$ 3,202
Securities held-to-maturity, fair value		2,709	3,242
Equity securities, at cost, carrying value		605	807
Equity securities, at cost, fair value		605	807
Other loans held for sale, carrying value		127	1,384
Other loans held for sale, fair value		127	1,384
Loans and leases		124,071	119,088
Loans and leases, fair value		125,498	119,792
Deposits, carrying value		142,921	125,313
Deposits, fair value		143,004	125,340
Short-term borrowed funds, carrying value		252	274
Short-term borrowed funds, fair value		252	274
Long-term borrowed funds, carrying value		9,109	14,047
Long-term borrowed funds, fair value		9,568	14,228
Level 1
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Securities held to maturity, carrying value		0	0
Securities held-to-maturity, fair value		0	0
Equity securities, at cost, carrying value		0	0
Equity securities, at cost, fair value		0	0
Other loans held for sale, carrying value		0	0
Other loans held for sale, fair value		0	0
Loans and leases		0	0
Loans and leases, fair value		0	0
Deposits, carrying value		0	0
Deposits, fair value		0	0
Short-term borrowed funds, carrying value		0	0
Short-term borrowed funds, fair value		0	0
Long-term borrowed funds, carrying value		0	0
Long-term borrowed funds, fair value		0	0
Level 2
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Securities held to maturity, carrying value		2,578	3,202
Securities held-to-maturity, fair value		2,709	3,242
Equity securities, at cost, carrying value		597	807
Equity securities, at cost, fair value		597	807
Other loans held for sale, carrying value		0	0
Other loans held for sale, fair value		0	0
Loans and leases		633	312
Loans and leases, fair value		633	312
Deposits, carrying value		142,921	125,313
Deposits, fair value		143,004	125,340
Short-term borrowed funds, carrying value		252	274
Short-term borrowed funds, fair value		252	274
Long-term borrowed funds, carrying value		9,109	14,047
Long-term borrowed funds, fair value		9,568	14,228
Level 3
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Securities held to maturity, carrying value		0	0
Securities held-to-maturity, fair value		0	0
Equity securities, at cost, carrying value		8	0
Equity securities, at cost, fair value		8	0
Other loans held for sale, carrying value		127	1,384
Other loans held for sale, fair value		127	1,384
Loans and leases		123,438	118,776
Loans and leases, fair value		124,865	119,480
Deposits, carrying value		0	0
Deposits, fair value		0	0
Short-term borrowed funds, carrying value		0	0
Short-term borrowed funds, fair value		0	0
Long-term borrowed funds, carrying value		0	0
Long-term borrowed funds, fair value		$ 0	$ 0

[1] Includes only collateral pledged by the Company where counterparties have the right to sell or pledge the collateral.

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NONINTEREST INCOME - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Trust and investment services fees
Disaggregation of Revenue [Line Items]
Trailing commission income	$ 3	$ 4	$ 10	$ 11

XML

NONINTEREST INCOME - Components of Revenue from Contracts with Customers (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	$ 258	$ 285	$ 779	$ 863
Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	173	210	509	611
Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	85	75	270	252
Service charges and fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	96	127	298	375
Service charges and fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	71	102	222	298
Service charges and fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	25	25	76	77
Card fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	56	67	160	190
Card fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	49	57	136	162
Card fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	7	10	24	28
Capital markets fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	50	38	163	140
Capital markets fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0	0
Capital markets fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	50	38	163	140
Trust and investment services fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	53	50	151	150
Trust and investment services fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	53	50	151	150
Trust and investment services fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	0	0	0
Other banking fees
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	3	3	7	8
Other banking fees | Consumer Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	0	1	0	1
Other banking fees | Commercial Banking
Disaggregation of Revenue [Line Items]
Revenue from contracts with customers	$ 3	$ 2	$ 7	$ 7

XML

NONINTEREST INCOME - Other Income (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Other Income and Expenses [Abstract]
Bank-owned life insurance	$ 13	$ 14	$ 41	$ 41

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OTHER OPERATING EXPENSE (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Other Income and Expenses [Abstract]
Promotional expense	$ 24	$ 31	$ 75	$ 86
Other	71	96	242	269
Other operating expense	$ 95	$ 127	$ 317	$ 355

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EARNINGS PER SHARE (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Numerator (basic and diluted):
Net income	$ 314	$ 449	$ 601	$ 1,341
Less: Preferred stock dividends	25	17	75	50
Net income available to common stockholders	$ 289	$ 432	$ 526	$ 1,291
Denominator:
Weighted-average common shares outstanding - basic (in shares)	426,846,096	445,703,987	427,058,412	454,802,186
Dilutive common shares: share-based awards (in shares)	1,146,253	1,430,608	1,083,946	1,416,569
Weighted-average common shares outstanding - diluted (in shares)	427,992,349	447,134,595	428,142,358	456,218,755
Earnings per common share:
Basic (in dollars per share)	$ 0.68	$ 0.97	$ 1.23	$ 2.84
Diluted (in dollars per share)	$ 0.68	$ 0.97	$ 1.23	$ 2.83
Share-based awards excluded from diluted earnings per share computation (in shares)	1,193,668	772	1,249,785	359,952

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BUSINESS OPERATING SEGMENTS - Narrative (Details)	9 Months Ended
	Sep. 30, 2020 segment
Segment Reporting [Abstract]
Number of segments	2

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BUSINESS OPERATING SEGMENTS - Assets by Segment (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Segment Reporting Information [Line Items]
Net interest income	$ 1,137	$ 1,145	$ 3,457	$ 3,471
Noninterest income	654	493	1,741	1,383
Total revenue	1,791	1,638	5,198	4,854
Noninterest expense	988	973	2,979	2,861
Profit (loss) before provision for credit losses	803	665	2,219	1,993
Provision for credit losses	428	101	1,492	283
Income before income tax expense	375	564	727	1,710
Income tax expense (benefit)	61	115	126	369
NET INCOME	314	449	601	1,341
Total average assets	177,675	162,110	174,892	161,344
Operating Segments | Consumer Banking
Segment Reporting Information [Line Items]
Net interest income	845	799	2,452	2,386
Noninterest income	495	336	1,280	860
Total revenue	1,340	1,135	3,732	3,246
Noninterest expense	742	718	2,215	2,133
Profit (loss) before provision for credit losses	598	417	1,517	1,113
Provision for credit losses	55	83	232	228
Income before income tax expense	543	334	1,285	885
Income tax expense (benefit)	136	83	322	219
NET INCOME	407	251	963	666
Total average assets	73,605	66,365	71,227	65,624
Operating Segments | Commercial Banking
Segment Reporting Information [Line Items]
Net interest income	421	360	1,205	1,103
Noninterest income	144	133	413	432
Total revenue	565	493	1,618	1,535
Noninterest expense	210	213	644	639
Profit (loss) before provision for credit losses	355	280	974	896
Provision for credit losses	161	27	274	73
Income before income tax expense	194	253	700	823
Income tax expense (benefit)	41	57	147	184
NET INCOME	153	196	553	639
Total average assets	60,889	55,614	61,722	55,793
Other
Segment Reporting Information [Line Items]
Net interest income	(129)	(14)	(200)	(18)
Noninterest income	15	24	48	91
Total revenue	(114)	10	(152)	73
Noninterest expense	36	42	120	89
Profit (loss) before provision for credit losses	(150)	(32)	(272)	(16)
Provision for credit losses	212	(9)	986	(18)
Income before income tax expense	(362)	(23)	(1,258)	2
Income tax expense (benefit)	(116)	(25)	(343)	(34)
NET INCOME	(246)	2	(915)	36
Total average assets	$ 43,181	$ 40,131	$ 41,943	$ 39,927