Receivables

Accounts receivable are reduced by an allowance for amounts that may become uncollectible in the future. Substantially all of the Company’s receivables are due from health care, medical equipment providers and long term care facilities located throughout the United States, Australia, Canada, New Zealand and Europe. A significant portion of products sold to providers, both foreign and domestic, is ultimately funded through government reimbursement programs such as Medicare and Medicaid in the U.S. As a consequence, changes in these programs can have an adverse impact on dealer liquidity and profitability. The estimated allowance for uncollectible amounts ($17,715,000 in 2013 and $22,213,000 in 2012) is based primarily on management’s evaluation of the financial condition of specific customers. In addition, as a result of the third party financing arrangement with DLL, a third party financing company which the Company has worked with since 2000, management monitors the collection status of these contracts in accordance with the Company’s limited recourse obligations and provides amounts necessary for estimated losses in the allowance for doubtful accounts and establishing reserves for specific customers as needed. The Company charges off uncollectible trade accounts receivable after such receivables are moved to collection status and legal remedies are exhausted. See Concentration of Credit Risk in the Notes to the Consolidated Financial Statements for a description of the financing arrangement. Long-term installment receivables are included in “Other Assets” on the consolidated balance sheet.

The Company’s U.S. customers electing to finance their purchases can do so using DLL. In addition, the Company often provides financing directly for its Canadian customers for which DLL is not an option, as DLL typically provides financing to Canadian customers only on a limited basis. The installment receivables recorded on the books of the Company represent a single portfolio segment of finance receivables to the independent provider channel and long-term care customers. The portfolio segment is comprised of two classes of receivables distinguished by geography and credit quality. The U.S. installment receivables are the first class and represent installment receivables re-purchased from DLL because the customers were in default. Default with DLL is defined as a customer being delinquent by 3 payments. The Canadian installment receivables represent the second class of installment receivables which were originally financed by the Company because third party financing was not available to the HME providers. The Canadian installment receivables are typically financed for twelve months and historically have had a very low risk of default.

The estimated allowance for uncollectible amounts and evaluation for impairment for both classes of installment receivables is based on the Company’s quarterly review of the financial condition of each individual customer with the allowance for doubtful accounts adjusted accordingly. Installments are individually and not collectively reviewed for impairment. The Company assesses the bad debt reserve levels based upon the status of the customer’s adherence to a legally negotiated payment schedule and the Company’s ability to enforce judgments, liens, etc.

For purposes of granting or extending credit, the Company utilizes a scoring model to generate a composite score that considers each customer’s consumer credit score and or D&B credit rating, payment history, security collateral and time in business. Additional analysis is performed for customers desiring credit greater than $250,000 which includes a detailed review of the customer’s financials as well as consideration of other factors such as exposure to changing reimbursement laws.

Interest income is recognized on installment receivables based on the terms of the installment agreements. Installment accounts are monitored and if a customer defaults on payments and is moved to collection, interest income is no longer recognized. Subsequent payments received once an account is put on non-accrual status are generally first applied to the principal balance and then to the interest. Accruing of interest on collection accounts would only be restarted if the account became current again. All installment accounts are accounted for using the same methodology regardless of the duration of the installment agreements. When an account is placed in collection status, the Company goes through a legal process of adjudication which typically approximates eighteen months. Any write-offs are made after the legal process has been completed. The Company has not made any changes to either its accounting policies or methodology to estimation allowances for doubtful accounts in the last twelve months.

Installment receivables as of December 31, 2013 and 2012 consist of the following (in thousands):



	2013									2012
	Current			Long- Term			Total			Current			Long- Term			Total
Installment receivables	$	3,242		$	5,677		$	8,919		$	4,982		$	1,506		$	6,488
Less:
Unearned interest	(61		)	—			(61		)	(71		)	—			(71		)
	3,181			5,677			8,858			4,911			1,506			6,417
Allowance for doubtful accounts	(1,619		)	(4,420		)	(6,039		)	(2,723		)	(1,100		)	(3,823		)
	$	1,562		$	1,257		$	2,819		$	2,188		$	406		$	2,594

Installment receivables purchased from DLL during the twelve months ended December 31, 2013 increased the gross installment receivables balance by $5,899,000 during the year compared to $2,609,000 in 2012. No sales of installment receivables were made by the Company during the year.

The movement in the installment receivables allowance for doubtful accounts was as follows (in thousands):



	2013			2012
Balance as of January 1	$	3,823		$	4,273
Current period provision	3,457			458
Direct write-offs charged against the allowance	(1,241		)	(908		)
Balance as of December 31	$	6,039		$	3,823

Installment receivables by class as of December 31, 2013 consist of the following (in thousands):



	Total Installment Receivables		Unpaid Principal Balance		Related Allowance for Doubtful Accounts		Interest Income Recognized
U.S.
Impaired Installment receivables with a related allowance recorded	$	7,464	$	7,464	$	5,951	$	—
Canada
Non-Impaired Installment receivables with no related allowance recorded	1,367		1,306		—		101
Impaired Installment receivables with a related allowance recorded	88		88		88		—
Total Canadian Installment Receivables	$	1,455	$	1,394	$	88	$	101
Total
Non-Impaired Installment receivables with no related allowance recorded	1,367		1,306		—		101
Impaired Installment receivables with a related allowance recorded	7,552		7,552		6,039		—
Total Installment Receivables	$	8,919	$	8,858	$	6,039	$	101

Installment receivables by class as of December 31, 2012 consist of the following (in thousands):



	Total Installment Receivables		Unpaid Principal Balance		Related Allowance for Doubtful Accounts		Interest Income Recognized
U.S.
Impaired Installment receivables with a related allowance recorded	$	4,508	$	4,508	$	3,365	$	—
Canada
Non-Impaired Installment receivables with no related allowance recorded	1,522		1,451		—		120
Impaired Installment receivables with a related allowance recorded	458		458		458		—
Total Canadian Installment Receivables	$	1,980	$	1,909	$	458	$	120
Total
Non-Impaired Installment receivables with no related allowance recorded	1,522		1,451		—		120
Impaired Installment receivables with a related allowance recorded	4,966		4,966		3,823		—
Total Installment Receivables	$	6,488	$	6,417	$	3,823	$	120

Installment receivables with a related allowance recorded as noted in the table above represent those installment receivables on a non-accrual basis in accordance with ASU 2010-20. As of December 31, 2013, the Company had no U.S. installment receivables past due of 90 days or more for which the Company is still accruing interest. Individually, all U.S. installment receivables are assigned a specific allowance for doubtful accounts based on management’s review when the Company does not expect to receive both the contractual principal and interest payments as specified in the loan agreement. However, while the full balance may be deemed to be impaired, the Company does historically collect a large percentage of the principal of its U.S. installment receivables.

In Canada, the Company had an immaterial amount of installment receivables which were past due of 90 days or more as of December 31, 2013 and December 31, 2012 for which the Company is still accruing interest.

The aging of the Company’s installment receivables was as follows as of December 31, 2013 and December 31, 2012 (in thousands):



	December 31, 2013						December 31, 2012
	Total		U.S.		Canada		Total		U.S.		Canada
Current	$	1,338	$	—	$	1,338	$	1,467	$	—	$	1,467
0-30 Days Past Due	7		—		7		43		—		43
31-60 Days Past Due	—		—		—		2		—		2
61-90 Days Past Due	—		—		—		—		—		—
90+ Days Past Due	7,574		7,464		110		4,976		4,508		468
	$	8,919	$	7,464	$	1,455	$	6,488	$	4,508	$	1,980