10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark one)
☒	QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2020

OR

☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
	For the transition period from              to

Commission file number: 1-8606

Verizon Communications Inc.

(Exact name of registrant as specified in its charter)

Delaware	23-2259884
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)

1095 Avenue of the Americas		10036
New York,	New York
(Address of principal executive offices)		(Zip Code)

Registrant’s telephone number, including area code: (212) 395-1000

Securities registered pursuant to Section 12(b) of the Act:

Title of Each Class	Trading Symbol(s)	Name of Each Exchange on Which Registered
Common Stock, par value $0.10	VZ	New York Stock Exchange
Common Stock, par value $0.10	VZ	The NASDAQ Global Select Market
1.625% Notes due 2024	VZ24B	New York Stock Exchange
4.073% Notes due 2024	VZ24C	New York Stock Exchange
0.875% Notes due 2025	VZ25	New York Stock Exchange
3.250% Notes due 2026	VZ26	New York Stock Exchange
1.375% Notes due 2026	VZ26B	New York Stock Exchange
0.875% Notes due 2027	VZ27E	New York Stock Exchange
1.375% Notes due 2028	VZ28	New York Stock Exchange
1.875% Notes due 2029	VZ29B	New York Stock Exchange
1.250% Notes due 2030	VZ30	New York Stock Exchange
1.875% Notes due 2030	VZ30A	New York Stock Exchange
2.625% Notes due 2031	VZ31	New York Stock Exchange
2.500% Notes due 2031	VZ31A	New York Stock Exchange
0.875% Notes due 2032	VZ32	New York Stock Exchange
1.300% Notes due 2033	VZ33B	New York Stock Exchange
4.750% Notes due 2034	VZ34	New York Stock Exchange
3.125% Notes due 2035	VZ35	New York Stock Exchange
3.375% Notes due 2036	VZ36A	New York Stock Exchange
2.875% Notes due 2038	VZ38B	New York Stock Exchange
1.500% Notes due 2039	VZ39C	New York Stock Exchange
3.500% Fixed Rate Notes due 2039	VZ39D	New York Stock Exchange
1.850% Notes due 2040	VZ40	New York Stock Exchange

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.   ☒  Yes   ☐  No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).   ☒  Yes   ☐  No

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company," and "emerging growth company" in Rule 12b-2 of the Exchange Act.
	Large accelerated filer	☒	Accelerated filer	☐
	Non-accelerated filer	☐	Smaller reporting company	☐
			Emerging growth company	☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.   ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).   ☐  Yes   ☒  No

At September 30, 2020, 4,138,094,367 shares of the registrant’s common stock were outstanding, after deducting 153,339,279 shares held in treasury.

TABLE OF CONTENTS

Item No.		Page
PART I - FINANCIAL INFORMATION
Item 1.	Financial Statements (Unaudited)
	Condensed Consolidated Statements of Income	4
	Three and nine months ended September 30, 2020 and 2019
	Condensed Consolidated Statements of Comprehensive Income	5
	Three and nine months ended September 30, 2020 and 2019
	Condensed Consolidated Balance Sheets	6
	At September 30, 2020 and December 31, 2019
	Condensed Consolidated Statements of Cash Flows	7
	Nine months ended September 30, 2020 and 2019
	Notes to Condensed Consolidated Financial Statements	8
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	33
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	56
Item 4.	Controls and Procedures	56
PART II - OTHER INFORMATION
Item 1.	Legal Proceedings	56
Item 1A.	Risk Factors	56
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	56
Item 6.	Exhibits	57
Signature		58
Certifications

Part I - Financial Information

Item 1. Financial Statements (Unaudited)

Condensed Consolidated Statements of Income

Verizon Communications Inc. and Subsidiaries

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions, except per share amounts) (unaudited)	2020		2019		2020		2019
Operating Revenues
Service revenues and other	$	27,431	$	27,753	$	81,604	$	82,301
Wireless equipment revenues	4,112		5,141		11,996		14,792
Total Operating Revenues	31,543		32,894		93,600		97,093
Operating Expenses
Cost of services (exclusive of items shown below)	7,955		7,902		23,348		23,396
Cost of wireless equipment	4,379		5,482		13,031		15,699
Selling, general and administrative expense	7,339		7,216		23,080		21,682
Depreciation and amortization expense	4,192		4,114		12,523		12,577
Total Operating Expenses	23,865		24,714		71,982		73,354
Operating Income	7,678		8,180		21,618		23,739
Equity in losses of unconsolidated businesses	(9)		(1)		(34)		(20)
Other expense, net	(774)		(110)		(703)		(1,127)
Interest expense	(1,044)		(1,146)		(3,167)		(3,571)
Income Before Provision For Income Taxes	5,851		6,923		17,714		19,021
Provision for income taxes	(1,347)		(1,586)		(4,084)		(4,450)
Net Income	$	4,504	$	5,337	$	13,630	$	14,571
Net income attributable to noncontrolling interests	$	147	$	143	$	417	$	401
Net income attributable to Verizon	4,357		5,194		13,213		14,170
Net Income	$	4,504	$	5,337	$	13,630	$	14,571
Basic Earnings Per Common Share
Net income attributable to Verizon	$	1.05	$	1.26	$	3.19	$	3.42
Weighted-average shares outstanding (in millions)	4,140		4,138		4,139		4,138
Diluted Earnings Per Common Share
Net income attributable to Verizon	$	1.05	$	1.25	$	3.19	$	3.42
Weighted-average shares outstanding (in millions)	4,142		4,140		4,141		4,140

See Notes to Condensed Consolidated Financial Statements

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Condensed Consolidated Statements of Comprehensive Income

Condensed Consolidated Statements of Comprehensive Income

Verizon Communications Inc. and Subsidiaries

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions) (unaudited)	2020		2019		2020		2019
Net Income	$	4,504	$	5,337	$	13,630	$	14,571
Other Comprehensive Income (Loss), Net of Tax (Expense) Benefit
Foreign currency translation adjustments, net of tax of $10, $(10), $10 and $(12)	124		(10)		81		(53)
Unrealized gain (loss) on cash flow hedges, net of tax of $(176), $59, $483 and $257	505		(166)		(1,391)		(716)
Unrealized gain on marketable securities, net of tax of $(1), $(1), $(2) and $(3)	2		2		7		10
Defined benefit pension and postretirement plans, net of tax of $55, $56, $166 and $168	(169)		(169)		(507)		(507)
Other comprehensive income (loss) attributable to Verizon	462		(343)		(1,810)		(1,266)
Total Comprehensive Income	$	4,966	$	4,994	$	11,820	$	13,305
Comprehensive income attributable to noncontrolling interests	$	147	$	143	$	417	$	401
Comprehensive income attributable to Verizon	4,819		4,851		11,403		12,904
Total Comprehensive Income	$	4,966	$	4,994	$	11,820	$	13,305

See Notes to Condensed Consolidated Financial Statements

5

Condensed Consolidated Balance Sheets

Verizon Communications Inc. and Subsidiaries

	At September 30,		At December 31,
(dollars in millions, except per share amounts) (unaudited)	2020		2019
Assets
Current assets
Cash and cash equivalents	$	8,983	$	2,594
Accounts receivable	23,846		26,162
Less Allowance for credit losses	1,229		—
Less Allowance for doubtful accounts	—		733
Accounts receivable, net (Note 1)	22,617		25,429
Inventories	1,457		1,422
Prepaid expenses and other	5,515		8,028
Total current assets	38,572		37,473
Property, plant and equipment	276,210		265,734
Less Accumulated depreciation	183,028		173,819
Property, plant and equipment, net	93,182		91,915
Investments in unconsolidated businesses	535		558
Wireless licenses	95,958		95,059
Goodwill	24,799		24,389
Other intangible assets, net	9,599		9,498
Operating lease right-of-use assets	22,680		22,694
Other assets	11,669		10,141
Total assets	$	296,994	$	291,727
Liabilities and Equity
Current liabilities
Debt maturing within one year	$	5,770	$	10,777
Accounts payable and accrued liabilities	17,391		21,806
Current operating lease liabilities	3,494		3,261
Other current liabilities	9,530		9,024
Total current liabilities	36,185		44,868
Long-term debt	109,790		100,712
Employee benefit obligations	18,756		17,952
Deferred income taxes	34,567		34,703
Non-current operating lease liabilities	18,155		18,393
Other liabilities	13,011		12,264
Total long-term liabilities	194,279		184,024
Commitments and Contingencies (Note 11)
Equity
Series preferred stock ($0.10 par value; 250,000,000 shares authorized; none issued)	—		—
Common stock ($0.10 par value; 6,250,000,000 shares authorized in each period; 4,291,433,646 shares issued in each period)	429		429
Additional paid in capital	13,404		13,419
Retained earnings	58,473		53,147
Accumulated other comprehensive income (loss)	(812)		998
Common stock in treasury, at cost (153,339,279 and 155,605,527 shares outstanding)	(6,721)		(6,820)
Deferred compensation – employee stock ownership plans and other	296		222
Noncontrolling interests	1,461		1,440
Total equity	66,530		62,835
Total liabilities and equity	$	296,994	$	291,727

See Notes to Condensed Consolidated Financial Statements

6

Condensed Consolidated Statements of Cash Flows

Verizon Communications Inc. and Subsidiaries

	Nine Months Ended
	September 30,
(dollars in millions) (unaudited)	2020		2019
Cash Flows from Operating Activities
Net Income	$	13,630	$	14,571
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization expense	12,523		12,577
Employee retirement benefits	867		(105)
Deferred income taxes	530		1,070
Provision for expected credit losses	1,100		1,131
Equity in losses of unconsolidated businesses, net of dividends received	67		64
Net loss on sale of divested businesses	—		94
Changes in current assets and liabilities, net of effects from acquisition/disposition of businesses	1,345		(3,902)
Discretionary employee benefits contributions	—		(300)
Other, net	2,410		1,548
Net cash provided by operating activities	32,472		26,748
Cash Flows from Investing Activities
Capital expenditures (including capitalized software)	(14,168)		(12,332)
Acquisitions of businesses, net of cash acquired	(507)		(29)
Acquisitions of wireless licenses	(1,987)		(299)
Proceeds from dispositions of businesses	—		27
Other, net	(1,807)		476
Net cash used in investing activities	(18,469)		(12,157)
Cash Flows from Financing Activities
Proceeds from long-term borrowings	12,387		8,360
Proceeds from asset-backed long-term borrowings	4,439		3,982
Repayments of long-term borrowings and finance lease obligations	(8,853)		(12,486)
Repayments of asset-backed long-term borrowings	(6,726)		(5,273)
Dividends paid	(7,636)		(7,474)
Other, net	(1,348)		(1,410)
Net cash used in financing activities	(7,737)		(14,301)
Increase in cash, cash equivalents and restricted cash	6,266		290
Cash, cash equivalents and restricted cash, beginning of period	3,917		3,916
Cash, cash equivalents and restricted cash, end of period (Note 1)	$	10,183	$	4,206

See Notes to Condensed Consolidated Financial Statements

7

Notes to Condensed Consolidated Financial Statements (Unaudited)

Verizon Communications Inc. and Subsidiaries

Note 1. Basis of Presentation

The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles (GAAP) in the United States (U.S.) and based upon Securities and Exchange Commission rules that permit reduced disclosure for interim periods. For a more complete discussion of significant accounting policies and certain other information, you should refer to the financial statements included in Verizon Communications Inc.'s (Verizon or the Company) Annual Report on Form 10-K for the year ended December 31, 2019. These financial statements reflect all adjustments that are necessary for a fair presentation of results of operations and financial condition for the interim periods shown, including normal recurring accruals and other items. The results for the interim periods are not necessarily indicative of results for the full year.

Certain amounts have been reclassified to conform to the current period’s presentation.

Use of Estimates

U.S. GAAP requires management to make estimates and assumptions that affect reported amounts and disclosures. These estimates and assumptions take into account historical and forward-looking factors that the Company believes are reasonable, including but not limited to the potential impacts arising from the recent novel coronavirus (COVID-19) pandemic and public and private sector policies and initiatives aimed at reducing its transmission. As the extent and duration of the impacts from COVID-19 remain unclear, the Company’s estimates and assumptions may evolve as conditions change. Actual results could differ significantly from those estimates.

Examples of significant estimates include the allowance for credit losses, the recoverability of intangible assets, property, plant and equipment, and other long-lived assets, the incremental borrowing rate for the lease liability, fair value measurements, including those related to financial instruments, goodwill, spectrum licenses and intangible assets, unrecognized tax benefits, valuation allowances on tax assets, pension and postretirement benefit obligations, contingencies and the identification and valuation of assets acquired and liabilities assumed in connection with business combinations.

Earnings Per Common Share

There were a total of approximately 2 million outstanding dilutive securities, primarily consisting of restricted stock units, included in the computation of diluted earnings per common share for the three and nine months ended September 30, 2020 and September 30, 2019.

Cash, Cash Equivalents and Restricted Cash

We consider all highly liquid investments with an original maturity of 90 days or less when purchased to be cash equivalents. Cash equivalents are stated at cost, which approximates quoted market value and includes amounts held in money market funds.

Cash collections on the device payment plan agreement receivables collateralizing asset-backed debt securities are required at certain specified times to be placed into segregated accounts. Deposits to the segregated accounts are considered restricted cash and are included in Prepaid expenses and other and Other assets in our condensed consolidated balance sheets.

Cash, cash equivalents and restricted cash are included in the following line items in the condensed consolidated balance sheets:

	At September 30,		At December 31,		Increase / (Decrease)
(dollars in millions)	2020		2019
Cash and cash equivalents	$	8,983	$	2,594	$	6,389
Restricted cash:
Prepaid expenses and other	1,075		1,221		(146)
Other assets	125		102		23
Cash, cash equivalents and restricted cash	$	10,183	$	3,917	$	6,266

Allowance for Credit Losses

Prior to January 1, 2020, accounts receivable were recorded at cost less an allowance for doubtful accounts. The gross amount of accounts receivable and corresponding allowance for doubtful accounts were presented separately in the condensed consolidated balance sheets. We maintained allowances for uncollectible accounts receivable, including our direct-channel device payment plan agreement receivables, for estimated losses resulting from the failure or inability of our customers to make required payments. Indirect-channel device payment receivables are considered financial instruments and were initially recorded at fair value net of imputed interest, and credit losses were recorded as incurred. However, receivable balances were assessed quarterly for impairment and an allowance was recorded if the receivable was considered impaired. Subsequent to January 1, 2020, accounts receivable are recorded at amortized cost less an allowance for credit losses that are not expected to be recovered. The gross amount of accounts receivable and corresponding allowance for credit losses are presented separately in the condensed consolidated balance sheets. We maintain allowances for credit losses resulting from the expected failure or inability of our customers to make required payments. We recognize the allowance for credit losses at inception and reassess quarterly based on management’s expectation of the asset’s collectability. The allowance is based on multiple factors including historical

8

experience with bad debts, the credit quality of the customer base, the aging of such receivables and current macroeconomic conditions, such as the COVID-19 pandemic, as well as management’s expectations of conditions in the future, if applicable. Our allowance for credit losses is based on management’s assessment of the collectability of assets pooled together with similar risk characteristics.

We pool our device payment plan agreement receivables based on the credit quality indicators and shared risk characteristics of "new customers" and "existing customers." New customers are defined as customers who have been with Verizon for less than 210 days if they are classified as a Consumer segment customer, or less than 12 months if they are classified as a Business segment customer. Existing customers are defined as customers who have been with Verizon for more than 210 days if they are in Consumer, or more than 12 months if they are in Business. We record an allowance to reduce the receivables to the amount that is expected to be collectible. For device payment plan agreement receivables, we record bad debt expense based on a default and loss calculation using our proprietary loss model. The expected loss rate is determined based on customer credit scores and other qualitative factors as noted above. The loss rate is assigned individually on a customer by customer basis and the custom credit scores are then aggregated by vintage and used in our proprietary loss model to calculate the weighted-average loss rate used for determining the allowance balance.

We monitor the collectability of our wireless service receivables as one overall pool. Wireline service receivables are disaggregated and pooled by the following customer groups: consumer, small and medium business, global enterprise and wholesale. For wireless service receivables and wireline consumer and small and medium business receivables, the allowance is calculated based on a 12 month rolling average write-off balance multiplied by the average life-cycle of an account from billing to write-off. The risk of loss is assessed over the contractual life of the receivables and we adjust the historical loss amounts for current and future conditions based on management’s qualitative considerations. For global enterprise and wholesale wireline receivables, the allowance for credit losses is based on historical write-off experience and individual customer credit risk, if applicable. We consider multiple factors in determining the allowance as discussed above.

Recently Adopted Accounting Standard

The following Accounting Standard Updates (ASUs) were issued by the Financial Accounting Standards Board (FASB), and have been recently adopted by Verizon.

Description	Date of Adoption	Effect on Financial Statements
ASU 2016-13, ASU 2018-19, ASU 2019-04, and ASU 2019-05, Financial Instruments - Credit Losses (Topic 326)
In June 2016, the FASB issued Topic 326 which requires certain financial assets to be measured at amortized cost net of an allowance for estimated credit losses, such that the net receivable represents the present value of expected cash collection. In addition, this standard update requires that certain financial assets be measured at amortized cost reflecting an allowance for estimated credit losses expected to occur over the life of the assets. The estimate of credit losses must be based on all relevant information including historical information, current conditions, and reasonable and supportable forecasts that affect the collectability of the amounts. An entity applies the update through a cumulative effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is effective (January 1, 2020). A prospective transition approach is required for debt securities for which an other-than-temporary impairment has been recognized before the effective date. Early adoption of this standard is permitted.	1/1/2020	We adopted Topic 326 beginning on January 1, 2020 using the modified retrospective approach with a cumulative effect adjustment to opening retained earnings recorded at the beginning of the period of adoption. Therefore upon adoption, we recognized and measured estimated credit losses without revising comparative period information or disclosures. We recorded the pre-tax cumulative effect of $265 million ($200 million net of tax) as a reduction to the January 1, 2020 opening balance of retained earnings, which was related to the timing of expected credit loss recognition for certain device payment plan receivables based upon reasonable and supportable forecasts of the future economic condition as of January 1, 2020. Additionally, the adoption of the standard impacted the condensed consolidated balance sheet by presenting financial assets measured at amortized cost separate from the allowance for estimated credit losses. There is no significant impact to our operating results for the current period due to this standard update.
ASU 2020-04, Reference Rate Reform (Topic 848)
Topic 848 provides temporary optional guidance to ease the potential burden in accounting for reference rate reform. Topic 848 provides optional expedients and exceptions for applying U.S. GAAP to transactions affected by reference rate reform if certain criteria are met.	3/12/2020	Topic 848 was effective for the Company beginning on March 12, 2020, and we will apply the amendments prospectively through December 31, 2022. There was no impact to our condensed consolidated financial statements for the current period as a result of adopting this standard update.

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The cumulative after-tax effect of the changes made to our condensed consolidated balance sheet for the adoption of Topic 326 were as follows:

(dollars in millions)	At December 31, 2019		Adjustments due to Topic 326		At January 1, 2020
Allowance for credit losses	$	—	$	919	$	919
Allowance for doubtful accounts	733		(733)		—
Other assets	10,141		(79)		10,062
Deferred income taxes	34,703		(65)		34,638
Retained earnings	53,147		(200)		52,947

See Note 6 for additional information related to credit losses, including disclosures required under Topic 326.

Note 2. Revenues and Contract Costs

We earn revenue from contracts with customers, primarily through the provision of telecommunications and other services and through the sale of wireless equipment.

Revenue by Category

We have two reportable segments that we operate and manage as strategic business units - Consumer and Business. Revenue is disaggregated by products and services within Consumer and customer groups (Small and Medium Business, Global Enterprise, Public Sector and Other, and Wholesale) within Business. See Note 10 for additional information on revenue by segment.

Corporate and other includes the results of our media business, Verizon Media Group (Verizon Media), and other businesses. Verizon Media generated revenues from contracts with customers under ASU 2014-09, "Revenue from Contracts with Customers" (Topic 606) of approximately $1.7 billion and $4.7 billion during the three and nine months ended September 30, 2020, respectively. Verizon Media generated revenues from contracts with customers under Topic 606 of approximately $1.8 billion and $5.4 billion during the three and nine months ended September 30, 2019, respectively.    

We also earn revenues that are not accounted for under Topic 606 from leasing arrangements (such as towers), captive reinsurance arrangements primarily related to wireless device insurance and the interest on equipment financed on a device payment plan agreement when sold to the customer by an authorized agent. As allowed by the practical expedient within ASU 2016-02, "Leases" (Topic 842), we have elected to combine the lease and non-lease components for those arrangements of customer premise equipment where we are the lessor as components accounted for under Topic 606. During the three and nine months ended September 30, 2020, revenues from arrangements that were not accounted for under Topic 606 were approximately $715 million and $2.3 billion, respectively. During the three and nine months ended September 30, 2019, revenues from arrangements that were not accounted for under Topic 606 were approximately $779 million and $2.4 billion, respectively.

Remaining Performance Obligations

When allocating the total contract transaction price to identified performance obligations, a portion of the total transaction price may relate to service performance obligations which were not satisfied or are partially satisfied as of the end of the reporting period. Below we disclose information relating to these unsatisfied performance obligations. Upon adoption, we elected to apply the practical expedient available under Topic 606 that provides the option to exclude the expected revenues arising from unsatisfied performance obligations related to contracts that have an original expected duration of one year or less. This situation primarily arises with respect to certain month-to-month service contracts. At September 30, 2020, month-to-month service contracts represented approximately 90% of our wireless postpaid contracts and approximately 70% of our wireline Consumer and Small and Medium Business contracts, compared to September 30, 2019, for which month-to-month service contracts represented approximately 87% of our wireless postpaid contracts and 59% of our wireline Consumer and Small and Medium Business contracts.

Additionally, certain contracts provide customers the option to purchase additional services. The fees related to these additional services are recognized when the customer exercises the option (typically on a month-to-month basis).

Contracts for wireless services are generally either month-to-month and cancellable at any time (typically under a device payment plan) or contain terms ranging from greater than one month to up to two years (typically under a fixed-term plan). Additionally, customers may incur charges based on usage or additional optional services purchased in conjunction with entering into a contract that can be cancelled at any time and therefore are not included in the transaction price. The transaction price allocated to service performance obligations, which are not satisfied or are partially satisfied as of the end of the reporting period, are generally related to contracts that are not accounted for as month-to-month contracts.

Our Consumer group customers also include traditional wholesale resellers that purchase and resell wireless service under their own brands to their respective customers. Reseller arrangements generally include a stated contract term, which typically extends longer than two years and, in some cases, include a periodic minimum revenue commitment over the contract term for which revenues will be recognized in future periods.

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Consumer customer contracts for wireline services are generally month-to-month; however, they may have a service term of two years or shorter than twelve months. Certain contracts with Business customers for wireline services extend into future periods, contain fixed monthly fees and usage-based fees, and can include annual commitments in each year of the contract or commitments over the entire specified contract term; however, a significant number of contracts for wireline services with our Business customers have a contract term that is twelve months or less.

Additionally, there are certain contracts with Business customers for wireline and telematics services and certain Verizon Media contracts with customers that have a contractual minimum fee over the total contract term. We cannot predict the time period when revenue will be recognized related to those contracts; thus, they are excluded from the time bands below. These contracts have varying terms spanning over approximately five years ending in June 2025 and have aggregate contract minimum payments totaling $2.5 billion.

At September 30, 2020, the transaction price related to unsatisfied performance obligations for total Verizon that is expected to be recognized for the remainder of 2020, 2021 and thereafter was $5.1 billion, $15.0 billion and $5.7 billion, respectively. Remaining performance obligation estimates are subject to change and are affected by several factors, including terminations and changes in the timing and scope of contracts, arising from contract modifications.

Accounts Receivable and Contract Balances

The timing of revenue recognition may differ from the time of billing to our customers. Receivables presented in our condensed consolidated balance sheets represent an unconditional right to consideration. Contract balances represent amounts from an arrangement when either Verizon has performed, by transferring goods or services to the customer in advance of receiving all or partial consideration for such goods and services from the customer, or the customer has made payment to Verizon in advance of obtaining control of the goods and/or services promised to the customer in the contract.

Contract assets primarily relate to our rights to consideration for goods or services provided to customers but for which we do not have an unconditional right at the reporting date. Under a fixed-term plan, total contract revenue is allocated between wireless service and equipment revenues. In conjunction with these arrangements, a contract asset is created, which represents the difference between the amount of equipment revenue recognized upon sale and the amount of consideration received from the customer when the performance obligation related to the transfer of control of the equipment is satisfied. The contract asset is reclassified to accounts receivable as wireless services are provided and billed. We have the right to bill the customer as service is provided over time, which results in our right to the payment being unconditional. The contract asset balances are presented in our condensed consolidated balance sheets as Prepaid expenses and other and Other assets. We recognize the allowance for credit losses at inception and reassess quarterly based on management’s expectation of the asset’s collectability.

Contract liabilities arise when we bill our customers and receive consideration in advance of providing the goods or services promised in the contract. We typically bill service one month in advance, which is the primary component of the contract liability balance. Contract liabilities are recognized as revenue when services are provided to the customer. The contract liability balances are presented in our condensed consolidated balance sheets as Other current liabilities and Other liabilities.

The following table presents information about receivables from contracts with customers:

	At September 30,		At January 1,		At September 30,		At January 1,
(dollars in millions)	2020		2020		2019		2019
Receivables(1)	$	11,094	$	12,078	$	11,900	$	12,104
Device payment plan agreement receivables(2)	9,559		11,741		10,538		8,940

⁽¹⁾Balances do not include receivables related to the following contracts: leasing arrangements (such as towers), captive reinsurance arrangements primarily related to wireless device insurance and the interest on equipment financed on a device payment plan agreement when sold to the customer by an authorized agent.

⁽²⁾Included in device payment plan agreement receivables presented in Note 6. Balances do not include receivables related to contracts completed prior to January 1, 2018 and receivables derived from the sale of equipment on a device payment plan through an authorized agent.

The following table presents information about contract balances:

	At September 30,		At January 1,		At September 30,		At January 1,
(dollars in millions)	2020		2020		2019		2019
Contract asset	$	923	$	1,150	$	1,102	$	1,003
Contract liability (1)	5,321		5,307		5,082		4,943

⁽¹⁾ Revenue recognized related to contract liabilities existing at January 1, 2020 were $124 million and $4.2 billion for the three and nine months ended September 30, 2020, respectively. Revenue recognized related to contract liabilities existing at January 1, 2019 were $235 million and $4.1 billion for the three and nine months ended September 30, 2019, respectively.

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The balance of contract assets and contract liabilities recorded in our condensed consolidated balance sheets were as follows:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Assets
Prepaid expenses and other	$	733	$	848
Other assets	190		302
Total	$	923	$	1,150
Liabilities
Other current liabilities	$	4,683	$	4,651
Other liabilities	638		656
Total	$	5,321	$	5,307

Contract Costs

Topic 606 requires the recognition of an asset for incremental costs to obtain a customer contract, which are then amortized to expense over the respective periods of expected benefit. We recognize an asset for incremental commission expenses paid to internal and external sales personnel and agents in conjunction with obtaining customer contracts. We only defer these costs when we have determined the commissions are incremental costs that would not have been incurred absent the customer contract and are expected to be recoverable. Costs to obtain a contract are amortized and recorded ratably as commission expense over the period representing the transfer of goods or services to which the assets relate. Costs to obtain wireless contracts are amortized over both of our Consumer and Business customers' estimated device upgrade cycles, as such costs are typically incurred each time a customer upgrades. Costs to obtain wireline contracts are amortized as expense over the estimated customer relationship period for our Consumer customers. Incremental costs to obtain wireline contracts for our Business customers are insignificant. Costs to obtain contracts are recorded in Selling, general and administrative expense.

We also defer costs incurred to fulfill contracts that: (1) relate directly to the contract; (2) are expected to generate resources that will be used to satisfy our performance obligation under the contract; and (3) are expected to be recovered through revenue generated under the contract. Contract fulfillment costs are expensed as we satisfy our performance obligations and recorded in Cost of services. These costs principally relate to direct costs that enhance our wireline business resources, such as costs incurred to install circuits.

We determine the amortization periods for our costs incurred to obtain or fulfill a customer contract at a portfolio level due to the similarities within these customer contract portfolios.

Other costs, such as general costs or costs related to past performance obligations, are expensed as incurred.

Collectively, costs to obtain a contract and costs to fulfill a contract are referred to as deferred contract costs, and amortized over a two-to five-year period. Deferred contract costs are classified as current or non-current within Prepaid expenses and other and Other assets, respectively.

The balances of deferred contract costs included in our condensed consolidated balance sheets were as follows:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Assets
Prepaid expenses and other	$	2,428	$	2,578
Other assets	1,805		1,911
Total	$	4,233	$	4,489

For the three and nine months ended September 30, 2020, we recognized expense of $763 million and $2.3 billion, respectively, associated with the amortization of deferred contract costs, primarily within Selling, general and administrative expense in our condensed consolidated statements of income. For the three and nine months ended September 30, 2019, we recognized expense of $687 million and $1.9 billion, respectively, associated with the amortization of deferred contract costs, primarily within Selling, general and administrative expense in our condensed consolidated statements of income.

We assess our deferred contract costs for impairment on a quarterly basis. We recognize an impairment charge to the extent the carrying amount of a deferred cost exceeds the remaining amount of consideration we expect to receive in exchange for the goods and services related to the cost, less the expected costs related directly to providing those goods and services that have not yet been recognized as expenses. There have been no impairment charges recognized for the three and nine months ended September 30, 2020 or September 30, 2019.

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Note 3. Acquisitions and Divestitures

Spectrum License Transactions

In March 2020, the Federal Communication Commission's (FCC) incentive auction, Auction 103, for spectrum licenses in the upper 37 Gigahertz (GHz), 39 GHz, and 47 GHz bands concluded. Verizon participated in this incentive auction and was the high bidder on 4,940 licenses, which primarily consisted of 37 GHz and, to a lesser extent, 39 GHz spectrum. As an incumbent licensee, our 39 GHz licenses provided us with incentive payments that were applied towards the purchase price of spectrum in the auction. The value of the licenses won by Verizon amounted to $3.4 billion, of which $1.8 billion was settled with the relinquished 39 GHz licenses. The remaining balance was settled in cash of $1.6 billion, of which $101 million was paid in December 2019. In connection with the incentive auction, a pre-tax net loss of $1.2 billion ($914 million after-tax) was recorded in Selling, general and administrative expense in the condensed consolidated statement of income for the nine months ended September 30, 2020 because the exchange of the previously held licenses for new licenses had commercial substance. See Note 4 for additional information. The new reconfigured licenses were received in the second quarter 2020 and are included in Wireless licenses in our condensed consolidated balance sheet. The average remaining renewal period for these acquired licenses was 9.9 years.

The fair value of the licenses represents a Level 2 measurement as defined in Accounting Standards Codification 820, Fair Value Measurements and Disclosures, and was determined based on the final auction price for each defined geographical area.

In September 2020, the FCC completed Auction 105 for Priority Access Licenses. Verizon participated in the auction and was the high bidder on 557 licenses in the 3.5 GHz band. We submitted an application to the FCC and paid a cash deposit of approximately $1.9 billion for the licenses. Deposits required to participate in these auctions and purchase licenses are recorded within Other assets in our condensed consolidated balance sheet until the corresponding licenses are received, and within Net cash used in investing activities in our condensed consolidated statements of cash flows. The timing of when the licenses will be issued will be determined by the FCC after all payments have been made.

During the three and nine months ended September 30, 2020, we entered into and completed various other wireless license acquisitions for cash consideration of approximately $116 million and $293 million, respectively.

BlueJeans Network, Inc.

In April 2020, we entered into a definitive purchase agreement to acquire BlueJeans Network, Inc. (BlueJeans), an enterprise-grade video conferencing and event platform, whose services are sold to Business customers globally. The transaction closed in May 2020. The aggregate cash consideration paid by Verizon at the closing of the transaction was approximately $397 million, net of cash acquired.

The financial results of BlueJeans are included in the consolidated results of Verizon from the date of acquisition. These amounts are insignificant for the three and nine months ended September 30, 2020.

The acquisition of BlueJeans was accounted for as a business combination. We are currently assessing the identification and measurement of the assets acquired and liabilities assumed based on their fair values as of the close of the acquisition, subject to customary closing adjustments. Preliminarily, we recorded approximately $296 million of goodwill and $192 million of other intangible assets, which primarily consisted of customer lists and internally developed technology. Goodwill is calculated as the difference between the acquisition date fair value of the consideration transferred and the fair value of the net assets acquired. The goodwill represents future economic benefits that we expect to achieve as a result of the acquisition. The goodwill related to this acquisition is included within Business.

TracFone Wireless, Inc.

In September 2020, we entered into a purchase agreement (the Purchase Agreement) with America Movil to acquire TracFone Wireless, Inc. (Tracfone), a provider of prepaid and value mobile services in the U.S. Under the terms of the Purchase Agreement, we will acquire all of the stock of Tracfone for approximately $3.1 billion in cash and $3.1 billion in Verizon common stock, subject to customary adjustments, at closing. The number of shares issued will be based on an average trading price determined as of the closing date and is subject to a minimum number of shares issuable of 47,124,445 and a maximum number of shares issuable of 57,596,544. The Purchase Agreement also includes up to an additional $650 million in future cash consideration related to the achievement of certain performance measures and other commercial arrangements. The transaction is subject to regulatory approvals and closing conditions and is expected to close in the second half of 2021.

Bluegrass Cellular

In October 2020, we entered into a definitive agreement to acquire certain assets of Bluegrass Cellular, a rural wireless operator serving central Kentucky. Bluegrass Cellular provides wireless service to 210,000 customers in 34 counties in rural service areas 3, 4, and 5 in Central Kentucky. The transaction is subject to regulatory approvals and closing conditions and is expected to close late this year or early in 2021.

Other

For the nine months ended September 30, 2020, we completed other acquisitions for approximately $113 million in cash consideration.

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Note 4. Wireless Licenses, Goodwill, and Other Intangible Assets

Wireless Licenses

The carrying amounts of Wireless licenses are as follows:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Wireless licenses	$	95,958	$	95,059

At September 30, 2020 and 2019, approximately $6.9 billion and $6.5 billion, respectively, of wireless licenses were under development for commercial service for which we were capitalizing interest costs. We recorded approximately $171 million and $248 million of capitalized interest on wireless licenses for the nine months ended September 30, 2020 and 2019, respectively.

In March 2020, we reclassified substantially all of our 39 GHz wireless licenses, including capitalized interest, with a carrying value of $2.8 billion to assets held for sale in connection with the FCC's incentive auction, Auction 103. As a result, these wireless licenses were adjusted down to their fair value of $1.6 billion resulting in a pre-tax loss of $1.2 billion ($914 million after-tax) for the nine months ended September 30, 2020. The new reconfigured licenses were received in the second quarter 2020 and had a value of $3.4 billion. See Note 3 for additional information regarding spectrum license transactions.

During 2020, we renewed various wireless licenses in accordance with FCC regulations. The average renewal period for these licenses was 10 years.

Goodwill

Changes in the carrying amount of Goodwill are as follows:

(dollars in millions)	Consumer		Business		Other		Total
Balance at January 1, 2020 (1)	$	17,104	$	7,269	$	16	$	24,389
Acquisitions (2)	109		296		—		405
Reclassifications, adjustments and other	—		5		—		5
Balance at September 30, 2020 (1)	$	17,213	$	7,570	$	16	$	24,799

⁽¹⁾ Other Goodwill is net of accumulated impairment charges of $4.8 billion, related to our Media reporting unit.

⁽²⁾ Changes in goodwill due to acquisitions is related to BlueJeans and an other insignificant transaction. See Note 3 for additional information.

Other Intangible Assets

The following table displays the composition of Other intangible assets, net as well as the respective amortization period:

	At September 30, 2020						At December 31, 2019
(dollars in millions)	Gross Amount		Accumulated Amortization		Net Amount		Gross Amount		Accumulated Amortization		Net Amount
Customer lists (8 to 13 years)	$	4,048	$	(1,854)	$	2,194	$	3,896	$	(1,511)	$	2,385
Non-network internal-use software (5 to 7 years)	22,229		(15,769)		6,460		20,530		(14,418)		6,112
Other (2 to 25 years)	2,001		(1,056)		945		1,967		(966)		1,001
Total	$	28,278	$	(18,679)	$	9,599	$	26,393	$	(16,895)	$	9,498

The amortization expense for Other intangible assets was as follows: 

	Three Months Ended		Nine Months Ended
(dollars in millions)	September 30,		September 30,
2020	$	621	$	1,818
2019	580		1,704

The estimated future amortization expense for Other intangible assets for the remainder of the current year and next 5 years is as follows:

Years	(dollars in millions)
Remainder of 2020	$	679
2021	2,234
2022	1,924
2023	1,555
2024	1,159
2025	800

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Note 5. Debt

Significant Debt Transactions

The following table shows the transactions that occurred during the nine months ended September 30, 2020.

Redemptions, Repurchases and Repayments

(dollars in millions)	Principal Redeemed/ Repurchased/ Repaid		Amount Paid (1)
Three Months Ended March 31, 2020
Verizon 4.950% notes due 2047	$	1,475	$	1,475
Three Months Ended March 31, 2020 total	$	1,475	$	1,475
Three Months Ended June 30, 2020
Verizon 5.143% preferred stock due 2020	$	1,650	$	1,650
Verizon floating rate (LIBOR +0.550%) notes due 2020 (2)	1,018		1,018
Verizon 4.600% notes due 2021	920		949
Verizon 3.125% notes due 2022	1,256		1,314
Open market repurchases of various Verizon notes	121		143
Verizon 2.375% notes due 2022 (3)	€	935	$	1,199
Verizon 0.500% notes due 2022 (4)	€	454	$	517
Three Months Ended June 30, 2020 total			6,790
Nine Months Ended September 30, 2020 total			$	8,265

⁽¹⁾ Represents amount paid to redeem, repurchase or repay, excluding interest or dividend.

⁽²⁾ The three-month London Interbank Offered Rate (LIBOR).

⁽³⁾ Principal and premium amount repaid was €980 million. U.S. dollar amount paid includes cash settlement from derivatives entered into in connection with the transaction. See Note 7 for information on cross currency swaps.

⁽⁴⁾ Principal and premium amount repaid was €463 million. U.S. dollar amount paid includes cash settlement from derivatives entered into in connection with the transaction. See Note 7 for information on cross currency swaps.

Issuances

(amounts in millions)	Principal Amount Issued		Net Proceeds (1)
Three Months Ended March 31, 2020
Verizon 3.600% notes due 2060	$	2,385	$	2,369
Verizon 3.000% notes due 2027	750		747
Verizon 3.150% notes due 2030	1,500		1,489
Verizon 4.000% notes due 2050	1,250		1,241
Three Months Ended March 31, 2020 total	$	5,885	$	5,846
Three Months Ended June 30, 2020
Verizon 2.500% notes due 2030 (2)	C$	1,000	$	705
Verizon 3.625% notes due 2050 (2)	C$	300	209
Verizon 1.300% notes due 2033 (2)	€	1,350	1,464
Verizon 1.850% notes due 2040 (2)	€	800	869
Three Months Ended June 30, 2020 total			$	3,247
Three Months Ended September 30, 2020
Verizon 1.500% notes due 2030 (3)	$	1,000	$	995
Verizon 3.000% notes due 2060	1,123		1,115
Three Months Ended September 30, 2020 total	$	2,123	$	2,110
Nine Months Ended September 30, 2020 total			$	11,203

⁽¹⁾ Net proceeds were net of discount and issuance costs.

⁽²⁾ See Note 7 for information on cross currency swaps.

⁽³⁾ An amount equal to the net proceeds from this green bond is expected to be used to fund, in whole or in part, certain renewable energy projects, including new and existing investments made by us during the period from July 1, 2020 through the maturity date of the green bond.

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October Exchange Offers

In October 2020, we completed private exchange offers with respect to 17 series of existing Verizon notes in two separate transactions. In connection with the first set of exchange offers, we issued $1.1 billion principal amount of new Verizon 1.680% notes due 2030 in exchange for $1.0 billion principal amount of existing notes, including $31 million principal amount of notes maturing in 2021 that have been reclassified from Debt maturing within one year to Long-term debt in our condensed consolidated balance sheets as of September 30, 2020. In connection with the second set of exchange offers, we issued $4.5 billion principal amount of new Verizon 2.987% notes due 2056, plus an aggregate of $748 million in cash, in exchange for $3.7 billion principal amount of existing notes.

Short-Term Borrowing and Commercial Paper Program

In April 2020, we issued $3.5 billion in commercial paper, of which $2.5 billion was repaid during the three months ended June 30, 2020 and the remaining $1.0 billion was repaid during the three months ended September 30, 2020. These transactions were recorded within Other, net cash flow from financing in our condensed consolidated statements of cash flows. As of September 30, 2020, we had no commercial paper outstanding.

Asset-Backed Debt

As of September 30, 2020, the carrying value of our asset-backed debt was $10.1 billion. Our asset-backed debt includes Asset-Backed Notes (ABS Notes) issued to third-party investors (Investors) and loans (ABS Financing Facilities) received from banks and their conduit facilities (collectively, the Banks). Our consolidated asset-backed debt bankruptcy remote legal entities (each, an ABS Entity or collectively, the ABS Entities) issue the debt or are otherwise party to the transaction documentation in connection with our asset-backed debt transactions. Under the terms of our asset-backed debt, Cellco Partnership (Cellco) and certain other affiliates of Verizon (collectively, the Originators) transfer device payment plan agreement receivables to one of the ABS Entities, which in turn transfers such receivables to another ABS Entity that issues the debt. Verizon entities retain the equity interests in the ABS Entities, which represent the rights to all funds not needed to make required payments on the asset-backed debt and other related payments and expenses.

Our asset-backed debt is secured by the transferred device payment plan agreement receivables and future collections on such receivables. The device payment plan agreement receivables transferred to the ABS Entities and related assets, consisting primarily of restricted cash, will only be available for payment of asset-backed debt and expenses related thereto, payments to the Originators in respect of additional transfers of device payment plan agreement receivables, and other obligations arising from our asset-backed debt transactions, and will not be available to pay other obligations or claims of Verizon’s creditors until the associated asset-backed debt and other obligations are satisfied. The Investors or Banks, as applicable, which hold our asset-backed debt have legal recourse to the assets securing the debt, but do not have any recourse to Verizon with respect to the payment of principal and interest on the debt. Under a parent support agreement, Verizon has agreed to guarantee certain of the payment obligations of Cellco and the Originators to the ABS Entities.

Cash collections on the device payment plan agreement receivables collateralizing asset-backed debt securities are required at certain specified times to be placed into segregated accounts. Deposits to the segregated accounts are considered restricted cash and are included in Prepaid expenses and other and Other assets in our condensed consolidated balance sheets.

Proceeds from our asset-backed debt transactions are reflected in Cash flows from financing activities in our condensed consolidated statements of cash flows. The asset-backed debt issued and the assets securing this debt are included in our condensed consolidated balance sheets.

As mentioned above, the holders of our asset-backed debt do not have any recourse to Verizon with respect to the payment of principal and interest on the debt. However, if an early amortization of our asset-backed debt occurs, including as a result of increased customer delinquencies or losses relating to COVID-19, all collections on the securitized device payment plan agreement receivables would be used to pay principal and interest on the asset-backed debt, and our financing cash flow requirements would increase for the twelve months immediately following an early amortization event.

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ABS Notes

During the nine months ended September 30, 2020, we completed the following ABS Notes transactions:

(dollars in millions)	Interest Rates %		Expected Weighted-average Life to Maturity (in years)	Principal Amount Issued
March 2020
A-1a Senior class notes	1.850		2.46	$	1,326
A-1b Senior floating rate class notes	LIBOR + 0.270	(1)	2.46	100
B Junior class notes	1.980		3.18	98
C Junior class notes	2.060		3.36	76
March 2020 total				1,600
September 2020
A Senior class notes	0.470		2.48	1,426
B Junior class notes	0.680		3.18	98
C Junior class notes	0.830		3.36	76
September 2020 total				1,600
Total				$	3,200

⁽¹⁾ The one-month LIBOR at September 30, 2020 was 0.148%.

Under the terms of each series of ABS Notes, there is a two-year revolving period during which we may transfer additional receivables to the ABS Entity. During the three and nine months ended September 30, 2020, we made aggregate principal repayments of $864 million and $2.7 billion, respectively, on ABS Notes that have entered the amortization period, including principal payments made in connection with clean-up redemptions.

ABS Financing Facilities

In May 2020, we amended and restated our outstanding ABS financing facility originally entered into in 2016, and previously amended and restated in 2019, with a number of financial institutions (ABS Financing Facility). Under the terms of the ABS Financing Facility, the financial institutions make advances under asset-backed loans backed by device payment plan agreement receivables of both consumer and business customers. One loan agreement is outstanding in connection with the ABS Financing Facility, and such loan agreement was amended and restated in May 2020. The loan agreement has a final maturity date in May 2024 and bears interest at floating rates. There is a one year revolving period until May 2021, which may be extended with the approval of the financial institutions. Under the loan agreement, we have the right to prepay all or a portion of the advances at any time without penalty, but in certain cases, with breakage costs. Subject to certain conditions, we may also remove receivables from the ABS Entity. In January 2020, we prepaid $1.3 billion of the loan under the loan agreement. In March 2020, we borrowed an additional $1.3 billion under the loan agreement. In June 2020, we prepaid $1.5 billion of the loan under the loan agreement. In September 2020, we prepaid $1.3 billion of the loan under the loan agreement. The aggregate outstanding balance under the ABS Financing Facility was $500 million as of September 30, 2020.

Variable Interest Entities (VIEs)

The ABS Entities meet the definition of a VIE for which we have determined that we are the primary beneficiary as we have both the power to direct the activities of the entity that most significantly impact the entity’s performance and the obligation to absorb losses or the right to receive benefits of the entity. Therefore, the assets, liabilities and activities of the ABS Entities are consolidated in our financial results and are included in amounts presented on the face of our condensed consolidated balance sheets.

The assets and liabilities related to our asset-backed debt arrangements included in our condensed consolidated balance sheets were as follows:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Assets
Account receivable, net	$	9,438	$	10,525
Prepaid expenses and other	1,013		1,180
Other assets	3,011		3,856
Liabilities
Accounts payable and accrued liabilities	8		11
Short-term portion of long-term debt	3,589		5,578
Long-term debt	6,503		6,791

See Note 6 for additional information on device payment plan agreement receivables used to secure asset-backed debt.

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Long-Term Credit Facilities

				At September 30, 2020
(dollars in millions)	Maturities	Facility Capacity		Unused Capacity		Principal Amount Outstanding
Verizon revolving credit facility (1)	2022	$	9,500	$	9,391	n/a
Various export credit facilities (2)	2022-2028	7,500		1,000		$	5,059
Total		$	17,000	$	10,391	$	5,059

n/a - not applicable

⁽¹⁾ The revolving credit facility does not require us to comply with financial covenants or maintain specified credit ratings, and it permits us to borrow even if our business has incurred a material adverse change. The revolving credit facility provides for the issuance of letters of credit.

⁽²⁾ These credit facilities are used to finance equipment-related purchases. Borrowings under certain of these facilities amortize semi-annually in equal installments up to the applicable maturity dates. Maturities reflect maturity dates of principal amounts outstanding.

In October 2020, we amended our $9.5 billion revolving credit facility to extend its maturity to 2024.

Non-Cash Transactions

During the nine months ended September 30, 2020 and 2019, we financed, primarily through vendor financing arrangements, the purchase of approximately $1.3 billion and $356 million, respectively, of long-lived assets consisting primarily of network equipment. At September 30, 2020 and December 31, 2019, $1.6 billion and $1.1 billion, respectively, relating to these financing arrangements, including those entered into in prior years and liabilities assumed through acquisitions, remained outstanding. These purchases are non-cash financing activities and therefore are not reflected within Capital expenditures in our condensed consolidated statements of cash flows.

Guarantees

We guarantee the debentures of our operating telephone company subsidiaries. As of September 30, 2020, $765 million aggregate principal amount of these obligations remained outstanding. Each guarantee will remain in place for the life of the obligation unless terminated pursuant to its terms, including the operating telephone company no longer being a wholly-owned subsidiary of Verizon.

We also guarantee the debt obligations of GTE LLC as successor in interest to GTE Corporation that were issued and outstanding prior to July 1, 2003. As of September 30, 2020, $391 million aggregate principal amount of these obligations remained outstanding.

Covenants

We and our consolidated subsidiaries are in compliance with all of our restrictive covenants.

Note 6. Device Payment Plan Agreement and Wireless Service Receivables

The following table presents information about accounts receivable, net of allowances, recorded in our condensed consolidated balance sheet:

	At September 30, 2020
(dollars in millions)	Device payment plan agreement		Wireless service		Other receivables(1)		Total
Accounts receivable(2)	$	11,856	$	5,497	$	6,493	$	23,846
Less Allowance for credit losses	615		290		324		1,229
Accounts receivable, net of allowance	$	11,241	$	5,207	$	6,169	$	22,617

⁽¹⁾ Other receivables primarily include wireline receivables, Verizon Media receivables and other receivables, the allowances for which are individually insignificant.

⁽²⁾ Following the adoption of Topic 326 on January 1, 2020, accounts receivable are measured at amortized cost.

Under the Verizon device payment program, our eligible wireless customers purchase wireless devices under a device payment plan agreement. Customers that activate service on devices purchased under the device payment program pay lower service fees as compared to those under our fixed-term service plans, and their device payment plan charge is included on their wireless monthly bill. As of January 2017, we no longer offer Consumer customers new fixed-term, subsidized service plans for phones; however, we continue to offer subsidized plans to our Business customers. We also continue to service existing plans for customers who have not yet purchased and activated devices under the Verizon device payment program.

18

The following table displays device payment plan agreement receivables, net, recognized in our condensed consolidated balance sheets:

	At September 30,		At December 31,
(dollars in millions)	2020		2019(1)
Device payment plan agreement receivables, gross	$	16,597	$	19,493
Unamortized imputed interest	(424)		(454)
Device payment plan agreement receivables, at amortized cost	16,173		19,039
Allowance (2)	(833)		(472)
Device payment plan agreement receivables, net	$	15,340	$	18,567
Classified in our condensed consolidated balance sheets:
Accounts receivable, net	$	11,241	$	13,045
Other assets	4,099		5,522
Device payment plan agreement receivables, net	$	15,340	$	18,567

⁽¹⁾ Balances reflected are prior to the adoption of Topic 326 on January 1, 2020.

⁽²⁾ Includes allowance for both short-term and long-term device payment plan agreement receivables. The allowance at September 30, 2020 and December 31, 2019 relate to our provision for credit losses and doubtful accounts, respectively.

Included in our device payment plan agreement receivables at September 30, 2020 and December 31, 2019, are net device payment plan agreement receivables of $12.3 billion and $14.3 billion, respectively, which have been transferred to ABS Entities and continue to be reported in our condensed consolidated balance sheets. See Note 5 for additional information. We believe the carrying value of these receivables approximate their fair value using a Level 3 expected cash flow model.

For indirect channel wireless contracts with customers, we impute risk adjusted interest on the device payment plan agreement receivables. We record the imputed interest as a reduction to the related accounts receivable. Interest income, which is included within Service revenues and other in our condensed consolidated statements of income, is recognized over the financed device payment term.

Promotions

We may offer certain promotions that allow a customer to trade in their owned device in connection with the purchase of a new device. Under these types of promotions, the customer receives a credit for the value of the trade-in device. In addition, we may provide the customer with additional future credits that will be applied against the customer’s monthly bill as long as service is maintained. We recognize a liability measured at fair value, for the customer’s right to trade-in the device which is determined by considering several factors, including the weighted-average selling prices obtained in recent resales of similar devices eligible for trade-in. Future credits are recognized when earned by the customer. Device payment plan agreement receivables, net, does not reflect the trade-in device liability. At September 30, 2020 and December 31, 2019, the amount of trade-in liability was insignificant and $103 million, respectively.

From time to time, we offer certain marketing promotions that allow our customers to upgrade to a new device after paying down a certain specified portion of the required device payment plan agreement amount as well as trading in their device in good working order. When a customer enters into a device payment plan agreement with the right to upgrade to a new device, we account for this trade-in right as a guarantee obligation.

Origination of Device Payment Plan Agreements

When originating device payment plan agreements, we use internal and external data sources to create a credit risk score to measure the credit quality of a customer and to determine eligibility for the device payment program. Verizon’s experience has been that the payment attributes of longer tenured customers are highly predictive for estimating their reliability to make future payments. Customers with longer tenures tend to exhibit similar risk characteristics to other customers with longer tenures, and receivables due from customers with longer tenures tend to perform better than receivables from customers that have not previously been Verizon customers. As a result of this experience, we make initial lending decisions based upon whether the customers are "established customers" or "short-tenured customers." If a Consumer customer has been a customer for 45 days or more, or if a Business customer has been a customer for 12 months or more, the customer is considered an "established customer." For established customers, the credit decision and ongoing credit monitoring processes rely on a combination of internal and external data sources. If a Consumer customer has been a customer less than 45 days, or a Business customer has been a customer for less than 12 months, the customer is considered a "short-tenured customer." For short-tenured customers, the credit decision and credit monitoring processes rely more heavily on external data sources.

Internal data and/or external credit data are obtained from the credit reporting agencies, if available, to create a custom credit risk score for Consumer customers. The custom credit risk score is generated automatically from the applicant’s credit data using proprietary custom credit models. The credit risk score measures the likelihood that the potential customer will become severely delinquent and be disconnected for non-payment. For a small portion of short-tenured customer applications, a traditional credit report is not available from one of the national credit reporting agencies because the potential customer does not have sufficient credit history. In those instances, alternative credit data is used for the risk assessment. For Business customers, we also verify the existence of the business with external data sources.

Based on the custom credit risk score, we assign each customer to a credit class, each of which has specified offers of credit including an account level spending limit and either a maximum amount of credit allowed per device or a required down payment percentage. During the

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fourth quarter 2018, we moved all Consumer customers, short-tenured and established, from a required down payment percentage, between zero and 100%, to a maximum amount of credit per device.

Credit Quality Information

Subsequent to origination, we assess indicators for the quality of our wireless device payment plan agreement portfolio using two models, one for new customers and one for existing customers. The model for new customers pools all Consumer and Business wireless customers based on 210 days and 12 months or less, respectively, as "new customers." The model for existing customers pools all Consumer and Business wireless customers based on 210 days and 12 months or more, respectively, as "existing customers."

The following table presents device payment plan agreement receivables, at amortized cost, as of September 30, 2020, by credit quality indicator and year of origination:

	Year of Origination
(dollars in millions)	2020		2019		2018		Prior to 2018(1)		Total
New customers	$	1,332	$	1,132	$	54	$	42	$	2,560
Existing customers	7,180		6,019		386		28		13,613
Total	$	8,512	$	7,151	$	440	$	70	$	16,173

⁽¹⁾ Includes accounts that have been suspended at a point in time.

The data presented in the table above was last updated on September 30, 2020.

We assess indicators for the quality of our wireless service receivables portfolio as one overall pool. As of September 30, 2020, wireless service receivables, at amortized cost, originating in 2020 and 2019 were $5.5 billion and an insignificant amount, respectively.

Allowance for Credit Losses

The credit quality indicators are used in determining the estimated amount and the timing of expected credit losses for the device payment plan agreement and wireless service receivables portfolios.

Activity in the allowance for credit losses by portfolio segment of receivables were as follows:

(dollars in millions)	Device Payment Plan Agreement Receivables(1)		Wireless Service Plan Receivables
Balance at January 1, 2020	$	472	$	156
Opening balance sheet adjustment related to Topic 326 adoption	265		—
Adjusted opening balance, January 1, 2020	737		156
Current period provision for expected credit losses	561		342
Write-offs charged against the allowance	(501)		(256)
Recoveries collected	36		48
Balance at September 30, 2020	$	833	$	290

⁽¹⁾ Includes allowance for both short-term and long-term device payment plan agreement receivables.

We monitor delinquency and write-off experience based on the quality of our device payment plan agreement and wireless service receivables portfolios. The extent of our collection efforts with respect to a particular customer are based on the results of our proprietary custom internal scoring models that analyze the customer’s past performance to predict the likelihood of the customer falling further delinquent. These custom scoring models assess a number of variables, including origination characteristics, customer account history and payment patterns. Since our customers’ behaviors may be impacted by general economic conditions, we analyzed whether changes in macroeconomic conditions impact our credit loss experience and have concluded that our credit loss estimates are generally not materially impacted by reasonable and supportable forecasts of future economic conditions. Based on the score derived from these models, accounts are grouped by risk category to determine the collection strategy to be applied to such accounts. For device payment plan agreement receivables, we consider an account to be delinquent and in default status if there are unpaid charges remaining on the account on the day after the bill’s due date. For wireless service receivables, an account is considered delinquent 34 days after the bill cycle date. The risk class determines the speed and severity of the collections effort including initiatives taken to facilitate customer payment.

As of September 30, 2020, our allowance for credit losses considered the current and potential future impacts caused by COVID-19 based on available information to date. The impacts also include the Company's commitment to the FCC's "Keep Americans Connected" pledge, through which we pledged to waive late fees for, and not terminate service to, any of our consumer or small business customers who informed us that they had been impacted financially by the COVID-19 crisis through May 13, which we extended to June 30, 2020. Starting July 1, customers who had notified us that they had been financially impacted by the crisis and had an unpaid balance were automatically enrolled in our "Stay Connected" repayment program, which allows customers to pay off their service balance over six months and extends any unpaid device payment plan agreements by the number of months unpaid.

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The balance and aging of the device payment plan agreement receivables, at amortized cost, were as follows:

	At September 30,
(dollars in millions)	2020
Unbilled	$	15,042
Billed:
Current	961
Past due	170
Device payment plan agreement receivables, at amortized cost	$	16,173

Note 7. Fair Value Measurements

Recurring Fair Value Measurements

The following table presents the balances of assets and liabilities measured at fair value on a recurring basis as of September 30, 2020:

(dollars in millions)	Level 1(1)		Level 2(2)		Level 3(3)		Total
Assets:
Prepaid expenses and other:
Interest rate swaps	$	—	$	28	$	—	$	28
Foreign exchange forwards	—		2		—		2
Other assets:
Fixed income securities	—		462		—		462
Interest rate swaps	—		1,768		—		1,768
Cross currency swaps	—		404		—		404
Total	$	—	$	2,664	$	—	$	2,664
Liabilities:
Other current liabilities:
Forward starting interest rate swaps	$	—	$	499	$	—	$	499
Other liabilities:
Interest rate swaps	—		317		—		317
Cross currency swaps	—		1,383		—		1,383
Forward starting interest rate swaps	—		481		—		481
Total	$	—	$	2,680	$	—	$	2,680

The following table presents the balances of assets and liabilities measured at fair value on a recurring basis as of December 31, 2019:

(dollars in millions)	Level 1(1)		Level 2(2)		Level 3(3)		Total
Assets:
Other assets:
Fixed income securities	$	—	$	442	$	—	$	442
Interest rate swaps	—		568		—		568
Cross currency swaps	—		211		—		211
Foreign exchange forwards	—		5		—		5
Total	$	—	$	1,226	$	—	$	1,226
Liabilities:
Other liabilities:
Interest rate swaps	$	—	$	173	$	—	$	173
Cross currency swaps	—		912		—		912
Forward starting interest rate swaps	—		604		—		604
Total	$	—	$	1,689	$	—	$	1,689

⁽¹⁾Quoted prices in active markets for identical assets or liabilities.

⁽²⁾Observable inputs other than quoted prices in active markets for identical assets and liabilities.

⁽³⁾Unobservable pricing inputs in the market.

Certain of our equity investments do not have readily determinable fair values and are excluded from the tables above. Such investments are measured at cost, less any impairment, plus or minus changes resulting from observable price changes in orderly transactions for an identical or similar investment of the same issuer and are included in Investments in unconsolidated businesses in our condensed consolidated balance

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sheets. As of September 30, 2020 and December 31, 2019, the carrying amount of our investments without readily determinable fair values were $317 million and $284 million, respectively. During both the three and nine months ended September 30, 2020, there were insignificant adjustments due to observable price changes and there were insignificant impairment charges. Cumulative adjustments due to observable price changes and impairment charges were insignificant.

Fixed income securities consist primarily of investments in municipal bonds. For fixed income securities that do not have quoted prices in active markets, we use alternative matrix pricing resulting in these debt securities being classified as Level 2.

Derivative contracts are valued using models based on readily observable market parameters for all substantial terms of our derivative contracts and thus are classified within Level 2. We use mid-market pricing for fair value measurements of our derivative instruments. Our derivative instruments are recorded on a gross basis.

We recognize transfers between levels of the fair value hierarchy as of the end of the reporting period.

Fair Value of Short-term and Long-term Debt

The fair value of our debt is determined using various methods, including quoted prices for identical debt instruments, which is a Level 1 measurement, as well as quoted prices for similar debt instruments with comparable terms and maturities, which is a Level 2 measurement.

The fair value of our short-term and long-term debt, excluding finance leases, was as follows:

			Fair Value
(dollars in millions)	Carrying Amount		Level 1		Level 2		Level 3		Total
At December 31, 2019	$	110,373	$	86,712	$	42,488	$	—	$	129,200
At September 30, 2020	114,288		92,287		48,593		—		140,880

Derivative Instruments

We enter into derivative transactions primarily to manage our exposure to fluctuations in foreign currency exchange rates and interest rates. We employ risk management strategies, which may include the use of a variety of derivatives including interest rate swaps, cross currency swaps, forward starting interest rate swaps, treasury rate locks, interest rate caps and foreign exchange forwards. We do not hold derivatives for trading purposes.

The following table sets forth the notional amounts of our outstanding derivative instruments:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Interest rate swaps	$	18,156	$	17,004
Cross currency swaps	24,740		23,070
Forward starting interest rate swaps	2,000		3,000
Interest rate caps	—		679
Foreign exchange forwards	1,300		1,130

Interest Rate Swaps

We enter into interest rate swaps to achieve a targeted mix of fixed and variable rate debt. We principally receive fixed rates and pay variable rates that are currently based on LIBOR, resulting in a net increase or decrease to Interest expense. These swaps are designated as fair value hedges and hedge against interest rate risk exposure of designated debt issuances. We record the interest rate swaps at fair value in our condensed consolidated balance sheets as assets and liabilities. Changes in the fair value of the interest rate swaps are recorded to Interest expense, which are offset by changes in the fair value of the hedged debt due to changes in interest rates.

During the three months ended September 30, 2020, we entered into interest rate swaps with a total notional value of $1.1 billion and we did not settle any interest rate swaps. During the nine months ended September 30, 2020, we entered into and settled interest rate swaps with a total notional value of $3.5 billion and $2.4 billion, respectively. During the three months ended September 30, 2019, we did not enter into any interest rate swaps and we settled interest rate swaps with a total notional value of $2.1 billion. During the nine months ended September 30, 2019, we entered into and settled interest rate swaps with a total notional value of $510 million and $3.3 billion, respectively.

The ineffective portion of these interest rate swaps was a loss of an insignificant amount and gain of an insignificant amount for the three and nine months ended September 30, 2020, respectively. The ineffective portion of these interest rate swaps were gains of an insignificant amount and $88 million for the three and nine months ended September 30, 2019, respectively.

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The following amounts were recorded in Long-term debt in our condensed consolidated balance sheets related to cumulative basis adjustments for fair value hedges:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Carrying amount of hedged liabilities	$	19,485	$	17,337
Cumulative amount of fair value hedging adjustment included in the carrying amount of the hedged liabilities	1,436		433

Cross Currency Swaps

We have entered into cross currency swaps designated as cash flow hedges to exchange our British Pound Sterling, Euro, Swiss Franc, Canadian Dollar and Australian Dollar-denominated cash flows into U.S. dollars and to fix our cash payments in U.S. dollars, as well as to mitigate the impact of foreign currency transaction gains or losses.

During the three months ended September 30, 2020, we did not enter into or settle any cross currency swaps. During the nine months ended September 30, 2020, we entered into cross currency swaps with a total notional value of $3.3 billion and we settled cross currency swaps with a total notional value of $1.6 billion. During the three and nine months ended September 30, 2020, a pre-tax gain of $1.5 billion and a pre-tax loss of $420 million, respectively, were recognized in Other comprehensive income (loss). During the three and nine months ended September 30, 2019, we entered into cross currency swaps with a total notional value of $2.1 billion and $5.6 billion, respectively, and we did not settle any cross currency swaps. During the three and nine months ended September 30, 2019, pre-tax losses of $658 million and $986 million, respectively, were recognized in Other comprehensive income (loss). A portion of the gains recognized in Other comprehensive income (loss) was reclassified to Other expense, net to offset the related pre-tax foreign currency transaction gain or loss on the underlying hedged item.

Forward Starting Interest Rate Swaps

We have entered into forward starting interest rate swaps designated as cash flow hedges in order to manage our exposure to interest rate changes on future forecasted transactions. We hedge our exposure to the variability in future cash flows based on the expected maturities of the related forecasted debt issuance.

During both the three and nine months ended September 30, 2020, we did not enter into any new forward starting interest rate swaps. During the three months ended September 30, 2020, we did not settle any forward starting interest rate swaps. During the nine months ended September 30, 2020, we settled forward starting interest rate swaps with a total notional value of $1.0 billion. During both the three and nine months ended September 30, 2019, we did not enter into any new forward starting interest rate swaps. During the three months ended September 30, 2019, we did not settle any forward starting interest rate swaps and, for the nine months ended September 30, 2019, we settled forward starting interest rate swaps with a total notional value of $1.0 billion. During the three and nine months ended September 30, 2020, a pre-tax gain of $141 million and a pre-tax loss of $668 million, respectively, were recognized in Other comprehensive income (loss), resulting from interest rate movements. During the three and nine months ended September 30, 2019, pre-tax losses of $350 million and $847 million, respectively, were recognized in Other comprehensive income (loss), resulting from interest rate movements.

Treasury Rate Locks

We enter into treasury rate locks to mitigate our interest rate risk. During the three months ended September 30, 2020, we did not enter into or settle any treasury rate locks designated as cash flow hedges, and we did not recognize any amount in our condensed consolidated financial statement. During the nine months ended September 30, 2020, we entered into and settled treasury rate locks designated as cash flow hedges with a total notional value of $500 million, and we recognized an insignificant pre-tax loss in Other comprehensive income (loss). During both the three and nine months ended September 30, 2019, we did not enter into or settle any treasury rate locks designated as cash flow hedges, and we did not recognize any amount in our condensed consolidated financial statements.

Net Investment Hedges

We have designated certain foreign currency debt instruments as net investment hedges to mitigate foreign exchange exposure related to non-U.S. dollar net investments in certain foreign subsidiaries against changes in foreign exchange rates. The notional amount of the Euro-denominated debt designated as a net investment hedge was €750 million as of both September 30, 2020 and December 31, 2019.

Undesignated Derivatives

We also have the following derivative contracts which we use as economic hedges but for which we have elected not to apply hedge accounting.

Interest Rate Caps

We enter into interest rate caps to mitigate our interest exposure to interest rate increases on our ABS Financing Facilities and ABS Notes. We recognized insignificant pre-tax losses in Interest expense during the three and nine months ended September 30, 2020 and 2019.

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Foreign Exchange Forwards

We enter into British Pound Sterling and Euro foreign exchange forwards to mitigate our foreign exchange rate risk related to non-functional currency denominated monetary assets and liabilities of international subsidiaries, as well as foreign exchange risk related to debt settlements. During the three months ended September 30, 2020, we entered into and settled foreign exchange forwards with a total notional value of $3.4 billion and $3.1 billion, respectively. During the nine months ended September 30, 2020, we entered into and settled foreign exchange forwards with a total notional value of $10.3 billion and $10.2 billion, respectively. During the three months ended September 30, 2019, we entered into and settled foreign exchange forwards with a total notional value of $3.1 billion and $3.0 billion, respectively. During the nine months ended September 30, 2019, we entered into and settled foreign exchange forwards with a total notional value of $9.2 billion and $8.6 billion, respectively. During the three and nine months ended September 30, 2020, pre-tax gains of an insignificant amount and $89 million, respectively, were recognized in Other expense, net. During the three and nine months ended September 30, 2019, pre-tax losses of an insignificant amount and $53 million, respectively, were recognized in Other expense, net.

Treasury Rate Locks

We enter into treasury rate locks to mitigate our interest rate risk. During the three months ended September 30, 2020, we did not enter into or settle any treasury rate locks, and we did not recognize any amount in our condensed consolidated financial statement. During the nine months ended September 30, 2020, we entered into and settled treasury rate locks with a total notional value of $1.6 billion, and we recognized an insignificant pre-tax gain in Interest expense. During both the three and nine months ended September 30, 2019, we did not enter into or settle any treasury rate locks, and we did not recognize any amount in our condensed consolidated financial statements.

Concentrations of Credit Risk

Financial instruments that subject us to concentrations of credit risk consist primarily of temporary cash investments, short-term and long-term investments, trade receivables, including device payment plan agreement receivables, certain notes receivable, including lease receivables, and derivative contracts.

Counterparties to our derivative contracts are major financial institutions with whom we have negotiated derivatives agreements (ISDA master agreements) and credit support annex (CSA) agreements which provide rules for collateral exchange. The CSA agreements contain rating based thresholds such that we or our counterparties may be required to hold or post collateral based upon changes in outstanding positions as compared to established thresholds and changes in credit ratings. At September 30, 2020, we held $0.3 billion of collateral related to derivative contracts under collateral exchange agreements, which were recorded as Other current liabilities in our condensed consolidated balance sheet. At December 31, 2019, we held an insignificant amount of collateral related to derivative contracts under collateral exchange arrangements, which were recorded as Other current liabilities in our condensed consolidated balance sheet. While we may be exposed to credit losses due to the nonperformance of our counterparties, we consider the risk remote and do not expect that any such nonperformance would result in a significant effect on our results of operations or financial condition due to our diversified pool of counterparties.

Note 8. Employee Benefits

We maintain non-contributory defined benefit pension plans for certain employees. In addition, we maintain postretirement health care and life insurance plans for certain retirees and their dependents, which are both contributory and non-contributory, and include a limit on our share of the cost for certain current and future retirees. In accordance with our accounting policy for pension and other postretirement benefits, operating expenses include service costs associated with pension and other postretirement benefits while other credits and/or charges based on actuarial assumptions, including projected discount rates, an estimated return on plan assets, and impact from health care trend rates are reported in Other expense, net. These estimates are updated in the fourth quarter to reflect actual return on plan assets and updated actuarial assumptions or upon a remeasurement event. The adjustment is recognized in the income statement during the fourth quarter or upon a remeasurement event pursuant to our accounting policy for the recognition of actuarial gains and losses.

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Net Periodic Benefit Cost (Income)

The following table summarizes the components of net periodic benefit cost (income) related to our pension and postretirement health care and life insurance plans:

	(dollars in millions)
	Pension				Health Care and Life
Three Months Ended September 30,	2020		2019		2020		2019
Service cost - Cost of services	$	61	$	51	$	22	$	20
Service cost - Selling, general and administrative expense	15		11		5		4
Service cost	$	76	$	62	$	27	$	24
Amortization of prior service cost (credit)	$	16	$	15	$	(242)	$	(242)
Expected return on plan assets	(295)		(282)		(7)		(9)
Interest cost	124		173		108		157
Remeasurement loss, net	1,092		291		—		—
Other components	$	937	$	197	$	(141)	$	(94)
Total	$	1,013	$	259	$	(114)	$	(70)

	(dollars in millions)
	Pension				Health Care and Life
Nine Months Ended September 30,	2020		2019		2020		2019
Service cost - Cost of services	$	179	$	151	$	67	$	59
Service cost - Selling, general and administrative expense	43		34		15		13
Service cost	$	222	$	185	$	82	$	72
Amortization of prior service cost (credit)	$	46	$	46	$	(725)	$	(728)
Expected return on plan assets	(888)		(846)		(20)		(28)
Interest cost	401		527		322		472
Remeasurement loss, net	1,427		195		—		—
Other components	$	986	$	(78)	$	(423)	$	(284)
Total	$	1,208	$	107	$	(341)	$	(212)

The service cost component of net periodic benefit cost (income) is recorded in Cost of services and Selling, general and administrative expense in the condensed consolidated statements of income while the other components, including remeasurement adjustments, if any, are recorded in Other expense, net.

Severance Payments

During the three and nine months ended September 30, 2020, we paid severance benefits of an insignificant amount and $209 million, respectively. During the nine months ended September 30, 2020, we recorded net pre-tax severance charges of an insignificant amount. At September 30, 2020, we had a remaining severance liability of $430 million, a portion of which includes future contractual payments to separated employees.

Employer Contributions

During the nine months ended September 30, 2020, we made no contributions to our qualified pension plans. During both the three and nine months ended September 30, 2020, we made insignificant contributions to our nonqualified pension plans. During the nine months ended September 30, 2019, we made a discretionary pension contribution of $300 million to our qualified pension plans. We do not expect mandatory pension funding through December 31, 2020. There have been no significant changes with respect to the nonqualified pension and other postretirement benefit plans contributions in 2020.

Remeasurement loss, net

During the three and nine months ended September 30, 2020, we recorded net pre-tax remeasurement losses of $1.1 billion and $1.4 billion in our pension plans, respectively, triggered by settlements.

During the three months ended September 30, 2020, we recorded a net pre-tax remeasurement loss of $1.1 billion primarily driven by a $1.8 billion charge due to changes in our discount rate and lump sum interest rate assumptions used to determine the current year liabilities of our pension plans, offset by a $689 million credit due to the difference between our estimated return on assets and our actual return on assets.

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During the three months ended June 30, 2020, we recorded a net pre-tax remeasurement loss of $153 million primarily driven by a $163 million charge mainly due to the difference between our estimated return on assets and our actual return on assets and changes in our lump sum interest rate assumptions used to determine the current year liabilities of our pension plans, offset by a credit due to changes in our discount rate.

During the three months ended March 31, 2020, we recorded a net pre-tax remeasurement loss of $182 million primarily driven by a $196 million charge mainly due to changes in our discount rate and lump sum interest rate assumptions used to determine the current year liabilities of our pension plans, offset by a credit due to the difference between our estimated return on assets and our actual return on assets.

During the three and nine months ended September 30, 2019, we recorded a net pre-tax remeasurement loss of $291 million and $195 million in our pension plans, respectively, triggered by the Voluntary Separation Program for select U.S.-based management employees and other headcount reduction initiatives. The Voluntary Separation Program began in December 2018 and finished at the end of June 2019. For the three months ended September 30, 2019, the net pre-tax remeasurement loss was primarily driven by a $589 million charge due to changes in our discount rate and lump sum interest rate assumptions used to determine the current year liabilities of our pension plans, offset by a $298 million credit due to the difference between our estimated return on assets and our actual return on assets. For the nine months ended September 30, 2019, the net pre-tax remeasurement loss of $195 million includes a pre-tax remeasurement loss of $291 million recorded during the three months ended September 30, 2019 offset by a $96 million gain recorded during the three months ended March 31, 2019.

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Note 9. Equity and Accumulated Other Comprehensive Income

Equity

Changes in the components of Total equity were as follows:

(dollars in millions, except per share amounts, and shares in thousands)
Three months ended September 30,	2020			2019
	Shares	Amount		Shares	Amount
Common Stock
Balance at beginning of period	4,291,434	$	429	4,291,434	$	429
Balance at end of period	4,291,434	429		4,291,434	429
Additional Paid In Capital
Balance at beginning of period		13,281			13,419
Other		123			(1)
Balance at end of period		13,404			13,418
Retained Earnings
Balance at beginning of period		56,746			47,945
Net income attributable to Verizon		4,357			5,194
Dividends declared ($0.6275, $0.6150 per share)		(2,597)			(2,544)
Other		(33)			—
Balance at end of period		58,473			50,595
Accumulated Other Comprehensive Income (Loss)
Balance at beginning of period attributable to Verizon		(1,274)			1,447
Foreign currency translation adjustments		124			(10)
Unrealized gain (loss) on cash flow hedges		505			(166)
Unrealized gain on marketable securities		2			2
Defined benefit pension and postretirement plans		(169)			(169)
Other comprehensive income (loss)		462			(343)
Balance at end of period attributable to Verizon		(812)			1,104
Treasury Stock
Balance at beginning of period	(153,380)	(6,722)		(155,669)	(6,823)
Employee plans	41	1		20	1
Balance at end of period	(153,339)	(6,721)		(155,649)	(6,822)
Deferred Compensation-ESOPs and Other
Balance at beginning of period		237			165
Restricted stock equity grant		62			32
Amortization		(3)			—
Balance at end of period		296			197
Noncontrolling Interests
Balance at beginning of period		1,416			1,365
Total comprehensive income		147			143
Distributions and other		(102)			(117)
Balance at end of period		1,461			1,391
Total Equity		$	66,530		$	60,312

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(dollars in millions, except per share amounts, and shares in thousands)
Nine months ended September 30,	2020				2019
	Shares	Amount			Shares	Amount
Common Stock
Balance at beginning of year	4,291,434	$	429		4,291,434	$	429
Balance at end of period	4,291,434	429			4,291,434	429
Additional Paid In Capital
Balance at beginning of year		13,419				13,437
Other		(15)				(19)
Balance at end of period		13,404				13,418
Retained Earnings
Balance at beginning of year		53,147				43,542
Opening balance sheet adjustment		(200)		(1)		410		(2)
Adjusted opening balance		52,947				43,952
Net income attributable to Verizon		13,213				14,170
Dividends declared ($1.8575, $1.8200 per share)		(7,687)				(7,527)
Balance at end of period		58,473				50,595
Accumulated Other Comprehensive Income (Loss)
Balance at beginning of year attributable to Verizon		998				2,370
Foreign currency translation adjustments		81				(53)
Unrealized loss on cash flow hedges		(1,391)				(716)
Unrealized gain on marketable securities		7				10
Defined benefit pension and postretirement plans		(507)				(507)
Other comprehensive loss		(1,810)				(1,266)
Balance at end of period attributable to Verizon		(812)				1,104
Treasury Stock
Balance at beginning of year	(155,606)	(6,820)			(159,400)	(6,986)
Employee plans	2,263	99			3,746	164
Shareholder plans	4	—			5	—
Balance at end of period	(153,339)	(6,721)			(155,649)	(6,822)
Deferred Compensation-ESOPs and Other
Balance at beginning of year		222				353
Restricted stock equity grant		234				111
Amortization		(160)				(267)
Balance at end of period		296				197
Noncontrolling Interests
Balance at beginning of year		1,440				1,565
Opening balance sheet adjustment		—				1		(2)
Adjusted opening balance		1,440				1,566
Total comprehensive income		417				401
Distributions and other		(396)				(576)
Balance at end of period		1,461				1,391
Total Equity		$	66,530			$	60,312

⁽¹⁾ The opening balance sheet adjustment for the nine months ended September 30, 2020 is due to the adoption of Topic 326 on January 1, 2020. See Note 1 for additional information.

⁽²⁾ Opening balance sheet adjustments for the nine months ended September 30, 2019 are due to the adoption of Topic 842 on January 1, 2019. Refer to the consolidated financial statements included in Verizon's Annual Report on Form 10-K for the year ended December 31, 2019 for additional information.

Common Stock

In February 2020, the Verizon Board of Directors authorized a share buyback program to repurchase up to 100 million shares of the Company's common stock. The program will terminate when the aggregate number of shares purchased reaches 100 million or a new share

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repurchase plan superseding the current plan is authorized, whichever is sooner. Verizon did not repurchase any shares of Verizon common stock under our authorized share buyback programs during the nine months ended September 30, 2020. At September 30, 2020, the maximum number of shares that could be purchased by or on behalf of Verizon under our share buyback program was 100 million.

Common stock has been used from time to time to satisfy some of the funding requirements of employee and shareowner plans, including 2.3 million common shares issued from Treasury stock during the nine months ended September 30, 2020.

Accumulated Other Comprehensive Income (Loss)

The changes in the balances of Accumulated other comprehensive income (loss) by component were as follows:

(dollars in millions)	Foreign  currency translation adjustments		Unrealized loss on cash flow hedges		Unrealized gain on marketable securities		Defined benefit pension and postretirement plans		Total
Balance at January 1, 2020	$	(584)	$	(816)	$	27	$	2,371	$	998
Other comprehensive income (loss)	81		(832)		7		—		(744)
Amounts reclassified to net income	—		(559)		—		(507)		(1,066)
Net other comprehensive income (loss)	81		(1,391)		7		(507)		(1,810)
Balance at September 30, 2020	$	(503)	$	(2,207)	$	34	$	1,864	$	(812)

The amounts presented above in net other comprehensive income (loss) are net of taxes. The amounts reclassified to net income related to unrealized loss on cash flow hedges in the table above are included in Other expense, net and Interest expense in our condensed consolidated statements of income. See Note 7 for additional information. The amounts reclassified to net income related to defined benefit pension and postretirement plans in the table above are included in Cost of services and Selling, general and administrative expense in our condensed consolidated statements of income. See Note 8 for additional information.

Note 10. Segment Information

Reportable Segments

We have two reportable segments that we operate and manage as strategic business units - Consumer and Business. We measure and evaluate our reportable segments based on segment operating income, consistent with the chief operating decision maker’s assessment of segment performance.

Our segments and their principal activities consist of the following:

Segment	Description
Verizon Consumer Group	Our Consumer segment provides consumer-focused wireless and wireline communications services and products. Our wireless services are provided across one of the most extensive wireless networks in the U.S. under the Verizon brand and through wholesale and other arrangements. Our wireline services are provided in nine states in the Mid-Atlantic and Northeastern U.S., as well as Washington D.C., over our 100% fiber-optic network by our Verizon Fios product portfolio and over a traditional copper-based network to customers who are not served by Fios.
Verizon Business Group	Our Business segment provides wireless and wireline communications services and products, including data, video and conferencing services, corporate networking solutions, security and managed network services, local and long distance voice services and network access to deliver various IoT services and products. We provide these products and services to businesses, government customers and wireless and wireline carriers across the U.S. and select products and services to customers around the world.

Our Consumer segment’s wireless and wireline products and services are available to our retail customers, as well as resellers that purchase wireless network access from us on a wholesale basis. Our Business segment’s wireless and wireline products and services are organized by the primary customer groups targeted by these offerings: Small and Medium Business, Global Enterprise, Public Sector and Other, and Wholesale.

Corporate and other includes the results of our media business, Verizon Media, and other businesses, investments in unconsolidated businesses, unallocated corporate expenses, certain pension and other employee benefit related costs and interest and financing expenses. Corporate and other also includes the historical results of divested businesses and other adjustments and gains and losses that are not allocated in assessing segment performance due to their nature. Although such transactions are excluded from the business segment results, they are included in reported consolidated earnings. Gains and losses from these transactions that are not individually significant are included in segment results as these items are included in the chief operating decision maker’s assessment of segment performance.

The reconciliation of segment operating revenues and expenses to consolidated operating revenues and expenses below includes the effects of special items that the chief operating decision maker does not consider in assessing segment performance, primarily because of their nature.

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The following table provides operating financial information for our two reportable segments:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
External Operating Revenues
Consumer
Service	$	16,255	$	16,432	$	48,496	$	49,043
Wireless equipment	3,403		4,256		9,989		12,326
Other	2,014		1,953		5,946		5,303
Total Consumer	21,672		22,641		64,431		66,672
Business
Small and Medium Business	2,737		2,894		8,132		8,379
Global Enterprise	2,594		2,714		7,811		8,077
Public Sector and Other	1,639		1,472		4,636		4,435
Wholesale	763		790		2,279		2,440
Total Business	7,733		7,870		22,858		23,331
Total reportable segments	$	29,405	$	30,511	$	87,289	$	90,003
Intersegment Revenues
Consumer	$	64	$	65	$	183	$	177
Business	16		15		54		41
Total reportable segments	$	80	$	80	$	237	$	218
Total Operating Revenues
Consumer	$	21,736	$	22,706	$	64,614	$	66,849
Business(1)	7,749		7,885		22,912		23,372
Total reportable segments	$	29,485	$	30,591	$	87,526	$	90,221
Operating Income
Consumer	$	7,437	$	7,489	$	21,783	$	22,075
Business	923		977		2,823		3,096
Total reportable segments	$	8,360	$	8,466	$	24,606	$	25,171

⁽¹⁾ Service and other revenues included in our Business segment amounted to approximately $7.0 billion for both the three months ended

September 30, 2020 and 2019. Service and other revenues included in our Business segment amounted to approximately $20.9 billion for both the nine months ended September 30, 2020 and 2019. Wireless equipment revenues included in our Business segment amounted to approximately $709 million and $2.0 billion for the three and nine months ended September 30, 2020, respectively, and approximately $880 million and $2.5 billion for the three and nine months ended September 30, 2019, respectively.

The following table provides Fios revenue for our two reportable segments:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Consumer	$	2,773	$	2,811	$	8,326	$	8,347
Business	263		243		785		725
Total Fios revenue	$	3,036	$	3,054	$	9,111	$	9,072

The following table provides Wireless service revenue for our reportable segments and includes intersegment activity:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Consumer	$	13,442	$	13,533	$	40,005	$	40,346
Business	2,990		2,850		8,732		8,319
Total Wireless service revenue	$	16,432	$	16,383	$	48,737	$	48,665

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Reconciliation to Consolidated Financial Information

A reconciliation of the reportable segment operating revenues to consolidated operating revenues is as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Total reportable segment operating revenues	$	29,485	$	30,591	$	87,526	$	90,221
Corporate and other	2,203		2,400		6,442		7,147
Eliminations	(145)		(97)		(368)		(275)
Total consolidated operating revenues	$	31,543	$	32,894	$	93,600	$	97,093

A reconciliation of the total reportable segment's operating income to consolidated income before provision for income taxes is as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Total reportable segment operating income	$	8,360	$	8,466	$	24,606	$	25,171
Corporate and other	(479)		(344)		(1,183)		(1,083)
Other components of net periodic benefit charges (Note 8)	(203)		(203)		(610)		(610)
Loss on spectrum license transaction (Note 3)	—		—		(1,195)		—
Net gain from dispositions of assets and businesses	—		261		—		261
Total consolidated operating income	7,678		8,180		21,618		23,739
Equity in losses of unconsolidated businesses	(9)		(1)		(34)		(20)
Other expense, net	(774)		(110)		(703)		(1,127)
Interest expense	(1,044)		(1,146)		(3,167)		(3,571)
Income Before Provision For Income Taxes	$	5,851	$	6,923	$	17,714	$	19,021

No single customer accounted for more than 10% of our total operating revenues during the three and nine months ended September 30, 2020 and 2019.

The chief operating decision maker does not review disaggregated assets on a segment basis; therefore, such information is not presented. Depreciation included in the measure of segment profitability is primarily allocated based on proportional usage.

Note 11. Commitments and Contingencies

In the ordinary course of business, Verizon is involved in various commercial litigation and regulatory proceedings at the state and federal level. Where it is determined, in consultation with counsel based on litigation and settlement risks, that a loss is probable and estimable in a given matter, the Company establishes an accrual. In none of the currently pending matters is the amount of accrual material. An estimate of the reasonably possible loss or range of loss in excess of the amounts already accrued cannot be made at this time due to various factors typical in contested proceedings, including: (1) uncertain damage theories and demands; (2) a less than complete factual record; (3) uncertainty concerning legal theories and their resolution by courts or regulators; and (4) the unpredictable nature of the opposing party and its demands. We continuously monitor these proceedings as they develop and adjust any accrual or disclosure as needed. We do not expect that the ultimate resolution of any pending regulatory or legal matter in future periods will have a material effect on our financial condition, but it could have a material effect on our results of operations for a given reporting period.

Verizon is currently involved in approximately 25 federal district court actions alleging that Verizon is infringing various patents. Most of these cases are brought by non-practicing entities and effectively seek only monetary damages; a small number are brought by companies that have sold products and could seek injunctive relief as well. These cases have progressed to various stages and a small number may go to trial in the coming 12 months if they are not otherwise resolved.

In connection with the execution of agreements for the sales of businesses and investments, Verizon ordinarily provides representations and warranties to the purchasers pertaining to a variety of nonfinancial matters, such as ownership of the securities being sold, as well as indemnity from certain financial losses. From time to time, counterparties may make claims under these provisions, and Verizon will seek to defend against those claims and resolve them in the ordinary course of business.

Subsequent to the sale of Verizon Information Services Canada in 2004, we continue to provide a guarantee to publish directories, which was issued when the directory business was purchased in 2001 and had a 30-year term (before extensions). The preexisting guarantee continues, without modification, despite the subsequent sale of Verizon Information Services Canada and the spin-off of our domestic print and internet yellow pages directories business. The possible financial impact of the guarantee, which is not expected to be adverse, cannot be reasonably estimated as a variety of the potential outcomes available under the guarantee result in costs and revenues or benefits that may offset each other. We do not believe performance under the guarantee is likely.

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During the nine months ended September 30, 2020, Verizon entered into seven renewable energy purchase agreements (REPAs) with third parties. Each of the REPAs is based on the expected operation of a renewable energy-generating facility and has a fixed price term from 12 to 18 years from commencement of the facility's entry into commercial operation, which is expected to occur in 2021 through 2023, as applicable. The REPAs generally are expected to be financially settled based on the prevailing market price as energy is generated by the facilities.     

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

Overview

Verizon Communications Inc. (Verizon, or the Company) is a holding company that, acting through its subsidiaries, is one of the world’s leading providers of communications, information and entertainment products and services to consumers, businesses and government entities. With a presence around the world, we offer data, video and voice services and solutions on our networks that are designed to meet customers’ demand for mobility, reliable network connectivity, security and control. We have a highly diverse workforce of approximately 133,200 employees as of September 30, 2020.

To compete effectively in today’s dynamic marketplace, we are focused on the capabilities of our high-performing networks to drive growth based on delivering what customers want and need in the new digital world. During 2020, we are focused on leveraging our network leadership; retaining and growing our high-quality customer base while balancing profitability; enhancing ecosystems in growth businesses; and driving monetization of our networks and solutions. We are creating business value by earning customers', employees' and shareholders' trust, limiting our environmental impact and continuing our customer base growth while creating social benefit through our products and services. Our strategy requires significant capital investments primarily to acquire wireless spectrum, put the spectrum into service, provide additional capacity for growth in our networks, invest in the fiber that supports our businesses, evolve and maintain our networks and develop and maintain significant advanced information technology systems and data system capabilities. We believe that steady and consistent investments in our networks and platforms will drive innovative products and services and fuel our growth.

We are consistently deploying new network architecture and technologies to secure our leadership in both fourth-generation (4G) and fifth-generation (5G) wireless networks. We expect that our next-generation multi-use platform, which we call the Intelligent Edge Network, will simplify operations by eliminating legacy network elements, speed the deployment of 5G wireless technology and create new opportunities in the business market in a cost efficient manner. Our network leadership is the hallmark of our brand and the foundation for the connectivity, platforms and solutions upon which we build our competitive advantage.

Highlights of Our Financial Results for the Three Months Ended September 30, 2020 and 2019

(dollars in millions)

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Highlights of Our Financial Results for the Nine Months Ended September 30, 2020 and 2019

(dollars in millions)

Impacts of the Recent Novel Coronavirus (COVID-19)

This disclosure discusses the actions Verizon has taken in response to the COVID-19 crisis and the impacts that the situation has had on our business, as well as related known or expected trends. The disclosure in the remainder of this Management's Discussion & Analysis of Financial Condition and Results of Operations is qualified by the disclosure in this section on the impacts of COVID-19 and, to the extent that the disclosure in the remainder of Management's Discussion & Analysis refers to a financial or performance metric that has been affected by a trend or activity, that reference is in addition to any impact discussed in this section on the impacts of COVID-19.

COVID-19 was identified in China in late 2019 and has since spread throughout the world, including throughout the United States (U.S.). Public and private sector policies and initiatives to reduce the transmission of COVID-19 have varied significantly across the U.S., but during the nine months ended September 30, 2020 a significant percentage of the U.S. population was subject to meaningful restrictions on activities, which included limitations on the operation of businesses including retail operations, requirements that individuals remain in or close to their homes, school closures, limitations on large gatherings, travel restrictions and other policies to promote or enforce physical distancing. Similar restrictions have been implemented in many other countries in which we operate. Some of these restrictions eased to varying degrees during the second and third quarters of 2020. As described below, these restrictions and our responses to them have significantly impacted how our customers use our products and services, how they interact with us, and how our employees work and provide services to our customers. In addition, governments have imposed a wide variety of consumer protection measures that limit how certain businesses, including telecommunications companies, can operate their businesses and interact with their customers. The crisis and governmental responses to the crisis have also resulted in a slowdown of global economic activity, which has significantly impacted our customers. As a result, prior trends in our business may not be applicable to our operations during the pendency of the crisis.

The impact of COVID-19 for the remainder of the year and beyond will depend significantly on the duration and potential cyclicality of the health crisis and the related public policy actions, additional initiatives we may undertake in response to employee, market or regulatory needs or demands, the length and severity of the global economic slowdown, and whether and how our customers change their behaviors over the longer term.

Operations

In response to the crisis beginning in the first quarter 2020, we began executing our business continuity plans and evolving our operations to

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continue to protect the safety of our employees and customers and to continue to provide critical infrastructure and connectivity to our customers as they changed their ways of working and living. Some of the initiatives we took include:

•Moving over 115,000 of our 133,200 employees to remote work arrangements.

•Temporarily closing nearly 70% of our company-owned retail store locations and moving to appointment-only access to our remaining store locations.

•Limiting our customer-focused field operations based on the criticality of the services being provided or repaired.

•Enhancing our safety protocols for employees working outside their homes.

•Providing temporary additional compensation to employees in front line roles that cannot be done from home.

•Adjusting other compensation and benefits programs to address circumstances created by the crisis.

•Taking the Federal Communication Commission's (FCC's) "Keep Americans Connected" pledge, through which we pledged to waive late fees for, and not terminate service to, any of our consumer or small business customers who informed us that they had been impacted financially by the COVID-19 crisis through May 13, which we extended to June 30, 2020.

•Providing additional data allocations to permit wireless consumer and small business customers to remain connected during the first several months of the pandemic.

•Waiving activation and upgrade fees through digital distribution channels.

•Working with business customers to address payment needs during the crisis.

•Maintaining effective governance and internal controls in a remote work environment.

As some of the restrictions on physical movement and limitations on business and other activities described above eased to varying degrees during the second and third quarters of 2020, we began the process of resuming certain of our operations, with the health and safety of our employees and customers as our utmost priority, and modifying some of our temporary policies. These initiatives include:

•Transitioning to facility access at limited capacity where feasible for those with remote work arrangements.

•Optimizing our sales channels to drive more activity through online and telesales to serve customers.

•Reopening temporarily closed company-owned retail store locations, with nearly 100% of all company-owned retail store locations open as of September 30, 2020, and introducing social distancing measures for employee and customer safety, such as touch-less retail, appointment scheduling and curbside pickup options.

•Starting July 1, customers who had notified us that they had been financially impacted by the crisis and had an unpaid balance were automatically enrolled in our "Stay Connected" repayment program, which allows customers to pay off their service balance over six months and extends any unpaid device payment plan agreements by the number of months unpaid.

•Resuming certain customer-focused field operations.

•Discontinuing certain of our temporary compensation and benefits arrangements.

We expect that we will continue to revise our approach to these initiatives as the crisis evolves in the fourth quarter 2020 and beyond in order to meet the needs of our employees, customers and the Company in order to continue to provide our innovative products and services.

Liquidity and Capital Resources

Verizon finished the third quarter 2020 in a strong financial position. As of September 30, 2020, our balance sheet included:

Cash and cash equivalents	$	9.0	billion
Unsecured debt	$	105.5	billion

As of September 30, 2020, our Cash and cash equivalents balance was $9.0 billion compared to $2.6 billion as of December 31, 2019 and $3.0 billion as of September 30, 2019. We made the decision to maintain a higher cash balance in order to further protect the Company against the uncertainties of the COVID-19 crisis. As of September 30, 2020, we have no unsecured notes maturing during the remainder of 2020 and we have less than $1.0 billion of unsecured notes maturing in 2021. As of September 30, 2020, we had not drawn down on our $9.5 billion revolving credit facility and the unused borrowing capacity was approximately $9.4 billion. The revolving credit facility does not require us to comply with financial covenants or maintain specified credit ratings, and it permits us to borrow even if our business has incurred a material adverse change. During the three months ended September 30, 2020, we drew $1.0 billion from export credit facilities and issued $2.1 billion aggregate principal amount of unsecured notes, including $1.0 billion principal amount of green bonds. We repaid the remaining balance of the commercial paper issued in April 2020 and had no outstanding commercial paper as of September 30, 2020. In October 2020, we completed exchange offers with respect to 17 series of unsecured notes issued by Verizon, allowing us to exchange the notes accepted in the exchange offers for new unsecured Verizon notes having a later maturity date and, for certain of the accepted series of notes, cash. We also amended our revolving credit facility to extend the maturity date to 2024.

The COVID-19 crisis, together with other dynamics in the marketplace, has caused borrowing costs to fluctuate significantly and, in certain cases, restricted the ability of borrowers to access the capital markets and other sources of financing. In order to provide financial flexibility and finance certain investments and projects, we may continue to utilize external financing arrangements that have been or may be affected by these market conditions. However, we believe that our cash on hand, the cash we expect to generate from our operations, and cash from other sources of financing available to us are, and will continue to be, sufficient to meet our ongoing operating, capital expenditure and investing requirements.

We expect to continue to have sufficient cash to fund our operations, although we could experience significant fluctuations in our cash flows from period to period during the crisis. The net cash generated from our operations provides our primary source of cash flows. While we have historically experienced consistently low levels of payment delinquencies among our consumer and business accounts, beginning late

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in the first quarter 2020, we started to see increases in delinquencies across our retail customer base and our small and medium business accounts. This change in delinquency rate moderated during the second quarter and significantly improved during the third quarter. Accordingly, our provision for credit losses increased in the first quarter 2020, but remained flat in the second quarter and decreased in the third quarter. If these levels of delinquencies begin to grow again, they could have a material adverse impact on our cash flows. We could also experience fluctuations in our cash flows resulting from the ongoing impacts of the crisis on macroeconomic conditions in the U.S. and our customers working to become current on their bills in the fourth quarter 2020 and beyond.

In addition, we issue asset-backed debt secured by our device payment plan agreement receivables and the collections on such receivables. These transactions require us to comply with various tests, including delinquency and loss-related tests, which, if not met, would cause the asset-backed debt to amortize earlier and faster than otherwise expected. The holders of our asset-backed debt do not have any recourse to Verizon with respect to the payment of principal and interest on the debt. However, if an early amortization of our asset-backed debt occurs, including as a result of increased customer delinquencies or losses relating to COVID-19, all collections on the securitized device payment plan agreement receivables would be used to pay principal and interest on the asset-backed debt, and our financing cash flow requirements would increase for the twelve months immediately following an early amortization event.

Impacts on Financial Results

Our revenues and expenses in 2020 were impacted by COVID-19 as a result of the actions we took to care for our employees and to keep our customers connected and as a result of our customers’ changing activities as well as the restrictions on activities and the global economic slowdown, as described below. We estimate that the net impact of COVID-19 on our third quarter results was a reduction of approximately $0.05 in earnings per share, primarily as a result of decreases in wireless service revenue, decreases in advertising and search revenue at Verizon Media Group (Verizon Media), and the operational actions we took, as described above.

Revenues

The nine months ended September 30, 2020 included lower overage revenues and lower fees from activations and upgrades and fewer fees, as well as lower roaming revenues as our customers meaningfully reduced travel during the year. As a result of our decision to keep our customers connected during the crisis, we experienced fewer step ups in data plans in the first half of 2020. We saw the rate of step ups increase during the three months ended September 30, 2020. During the first half of 2020, we also saw a reduction in advertising and search revenue in Verizon Media, as customers scaled back their advertising campaigns. This reduction has moderated during the three months ended September 30, 2020.

We have seen considerably less churn in the consumer wireless base and lower equipment volumes and upgrade rates since the beginning of the crisis. As a result of changing customer behaviors, we experienced significantly lower equipment revenue during the nine months ended September 30, 2020.

Expenses

While certain expenses, such as equipment cost, were lower during the nine months ended September 30, 2020 as a result of the revenue impacts discussed above, these decreases were partially offset by an increase in commission expense and, during the first quarter 2020, an increase in the allowance for credit losses. The increase in commission expense was a result of an expansion of our compensation programs for both employees and agents early in the crisis. This COVID-19 relief program did not qualify for deferral treatment as defined by Accounting Standards Update (ASU) 2014-09, "Revenue from Contracts with Customers;" however the costs were not materially different on a cash basis.

As a result of waiving late fees and keeping customers connected during the crisis pursuant to our pledge, and pursuant to various state orders and laws, we saw increases in delinquencies across our retail customer base and certain of our business accounts. This change in the delinquency rate has since moderated, as discussed above; however, if the levels of delinquencies for our consumer and small and medium business customers begin to grow again, additional provisions to our allowance for credit losses may be required, which could be significant. We continue to monitor customer behavior and our expected loss assumptions and estimates.

Other

Equity and debt markets have experienced significant volatility during 2020 partially as a result of the crisis, and federal governmental actions to stimulate the economy have significantly impacted interest rates. These circumstances could affect the funding level of our pension plans and our calculated liabilities under our pension and other postemployment benefit plans. Other impacts from the crisis on our financial results in the fourth quarter and beyond could result from a further slowdown in the global economy, additional regulatory or legislative initiatives that impact our relationships with our customers, and other initiatives we undertake to respond to the needs of our employees and our customers.

We expect these impacts on our revenues and expenses to continue during the fourth quarter 2020 and beyond, though the extent of these impacts will depend on the factors described above.

Business Overview

We have two reportable segments that we operate and manage as strategic business units - Verizon Consumer Group (Consumer) and Verizon Business Group (Business).

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Revenue by Segment for the Three Months Ended September 30, 2020 and 2019

———

Note: Excludes eliminations.

Revenue by Segment for the Nine Months Ended September 30, 2020 and 2019

———

Note: Excludes eliminations.

Verizon Consumer Group

Our Consumer segment provides consumer-focused wireless and wireline communications services and products. Our wireless services are provided across one of the most extensive wireless networks in the U.S. under the Verizon brand and through wholesale and other arrangements. Our wireline services are provided in nine states in the Mid-Atlantic and Northeastern U.S., as well as Washington D.C., over our 100% fiber-optic network by our Verizon Fios product portfolio and over a traditional copper-based network to customers who are not served by Fios. Our Consumer segment's wireless and wireline products and services are available to our retail customers, as well as resellers that purchase wireless network access from us on a wholesale basis.

Customers can obtain our wireless services on a postpaid or prepaid basis. Our postpaid service is generally billed one month in advance for a monthly access charge in return for access to and usage of network services. Our prepaid service is offered only to Consumer customers and enables individuals to obtain wireless services without credit verification by paying for all services in advance. The Consumer segment also offers several categories of wireless equipment to customers, including a variety of smartphones and other handsets, wireless-enabled internet devices, such as tablets and jetpacks, and other wireless-enabled connected devices, such as smart watches and other wearables.

In addition to the wireless services and equipment discussed above, Consumer sells residential fixed connectivity solutions, including internet, video and voice services, and wireless network access to resellers on a wholesale basis. The Consumer segment's operating revenues for the three and nine months ended September 30, 2020 totaled $21.7 billion and $64.6 billion, respectively, representing a decrease of 4.3% and 3.3%, respectively, compared to the similar periods in 2019. See "Segment Results of Operations" for additional information regarding our Consumer segment’s operating performance and selected operating statistics.

Verizon Business Group

Our Business segment provides wireless and wireline communications services and products, including data, video and conferencing services, corporate networking solutions, security and managed network services, local and long distance voice services and network access to deliver various Internet of Things (IoT) services and products, including solutions that support fleet tracking management, compliance management, field service management, asset tracking and other types of mobile resource management. We provide these products and services to businesses, government customers and wireless and wireline carriers across the U.S. and select products and services to customers around the

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world. The Business segment's operating revenues for the three and nine months ended September 30, 2020 totaled $7.7 billion and $22.9 billion, respectively, representing a decrease of 1.7% and 2.0%, respectively, compared to the similar periods in 2019. See "Segment Results of Operations" for additional information regarding our Business segment’s operating performance and selected operating statistics.

Corporate and Other

Corporate and other includes the results of our media business, Verizon Media, and other businesses, investments in unconsolidated businesses, insurance captives, unallocated corporate expenses, certain pension and other employee benefit related costs and interest and financing expenses. Corporate and other also includes the historical results of divested businesses and other adjustments and gains and losses that are not allocated in assessing segment performance due to their nature. Although such transactions are excluded from the business segment results, they are included in reported consolidated earnings. Gains and losses from transactions that are not individually significant are included in segment results as these items are included in the chief operating decision maker’s assessment of segment performance.

Verizon Media includes diverse media and technology brands that serve both consumers and businesses. Verizon Media provides consumers with owned and operated and third-party search properties as well as mail, news, finance, sports and entertainment offerings, and provides other businesses and partners access to consumers through digital advertising, content delivery and video streaming platforms. Verizon Media's total operating revenues were $1.7 billion and $4.7 billion, respectively, for the three and nine months ended September 30, 2020, which represents a decrease of 7.4% and 12.1%, respectively, compared to the similar periods in 2019.

Capital Expenditures and Investments

We continue to invest in our wireless networks, high-speed fiber and other advanced technologies to position ourselves at the center of growth trends for the future. During the nine months ended September 30, 2020, these investments included $14.2 billion for capital expenditures. See "Cash Flows Used in Investing Activities" for additional information. Capital expenditures for 2020 are currently expected to be at the upper end of the $17.5 billion to $18.5 billion range, including the continued investment in our 5G network. We believe that our investments aimed at expanding our portfolio of products and services will provide our customers with an efficient, reliable infrastructure for competing in the information economy.

Global Network and Technology

We are focusing our capital spending on adding capacity and density to our 4G Long-Term Evolution (LTE) network, while also building our next generation 5G network. We are densifying our network by utilizing small cell technology, in-building solutions and distributed antenna systems. Network densification enables us to add capacity to address increasing mobile video consumption and the growing demand for IoT products and services on our 4G LTE and 5G networks. Over the past several years, we have been leading the development of 5G wireless technology industry standards and the ecosystems for fixed and mobile 5G wireless services. We expect that 5G technology will provide higher throughput and lower latency than the current 4G LTE technology and enable our networks to handle more traffic as the number of internet-connected devices grows. As of October 2020, we have launched our 5G Ultra Wideband Network in 55 U.S. markets, as well as numerous 5G-compatible smartphones and other devices. We have also announced the launch of 5G nationwide service, available to 200 million people in over 1,800 markets. Using an advanced technology called Dynamic Spectrum Sharing, we are utilizing our current low and mid-band spectrum resources to maximize our 5G and 4G LTE customers' experiences on the Verizon network. In addition, as of October 2020, Verizon has commercially launched 5G Home in eight U.S. markets.

To compensate for the shrinking market for traditional copper-based products, we continue to build fiber-based networks supporting data, video and advanced business services - areas where demand for reliable high-speed connections is growing. We are evolving the architecture of our networks to a next-generation multi-use platform, providing improved efficiency and virtualization, increased automation and opportunities for edge computing services that will support both our fiber-based and radio access network technologies. We call this the Intelligent Edge Network. We expect that this new architecture will simplify operations by eliminating legacy network elements, speed the deployment of 5G wireless technology and create new opportunities in the business market in a cost efficient manner.

Operating Environment and Trends

The information related to trends affecting our business in "Management’s Discussion and Analysis of Financial Condition and Results of Operations" included in our Annual Report on Form 10-K for the year ended December 31, 2019 is updated by the disclosure included above under "Impacts of the Recent Novel Coronavirus (COVID-19)" and the following information.

We adopted ASU 2016-13, ASU 2018-19, ASU 2019-04, ASU 2019-05, Financial Instruments - Credit Losses (Topic 326) on January 1, 2020, using the modified retrospective application. This method does not impact the prior periods, which continue to reflect the accounting treatment prior to the adoption of Topic 326. As a result, for items that were affected by our adoption of Topic 326, financial results of periods prior to January 1, 2020 are not comparable to the current period financial results. See Notes 1 and 6 to the condensed consolidated financial statements for additional information.

Recent Developments

In August 2020, the FCC completed Auction 105 for Priority Access Licenses in the 3.5 Gigahertz (GHz) Citizens Broadband Radio Service band. Verizon won 557 licenses, valued at approximately $1.9 billion, in the auction.

In September 2020, Verizon filed an application to participate in FCC Auction 107, which relates to mid-band wireless spectrum known as C-Band. The auction is expected to commence on December 8, 2020.

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Consolidated Results of Operations

In this section, we discuss our overall results of operations and highlight special items that are not included in our segment results. Our revenues and expenses in the first nine months of 2020 were impacted by the COVID-19 pandemic as a result of the actions we took to care for our employees and keep our customers connected and as a result of our customers’ changing activities, restrictions on activities and the global economic slowdown. See "Overview" for more information. In "Segment Results of Operations," we review the performance of our two reportable segments in more detail.

Consolidated Revenues

	Three Months Ended								Nine Months Ended
	September 30,				Increase/				September 30,				Increase/
(dollars in millions)	2020		2019		(Decrease)				2020		2019		(Decrease)
Consumer	$	21,736	$	22,706	$	(970)	(4.3)	%	$	64,614	$	66,849	$	(2,235)	(3.3)	%
Business	7,749		7,885		(136)		(1.7)		22,912		23,372		(460)		(2.0)
Corporate and other	2,203		2,400		(197)		(8.2)		6,442		7,147		(705)		(9.9)
Eliminations	(145)		(97)		(48)		49.5		(368)		(275)		(93)		33.8
Consolidated Revenues	$	31,543	$	32,894	$	(1,351)	(4.1)		$	93,600	$	97,093	$	(3,493)	(3.6)

Consolidated revenues decreased $1.4 billion, or 4.1%, and $3.5 billion, or 3.6%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019. The decreases in revenues were due to decreases in our Consumer segment, Business segment and Corporate and other.

Revenues for our segments are discussed separately below under the heading "Segment Results of Operations."

Corporate and other revenues decreased $197 million, or 8.2%, and $705 million, or 9.9%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, primarily due to a decrease of $134 million and $653 million, respectively, in revenues within Verizon Media.

Consolidated Operating Expenses

	Three Months Ended								Nine Months Ended
	September 30,				Increase/				September 30,				Increase/
(dollars in millions)	2020		2019		(Decrease)				2020		2019		(Decrease)
Cost of services	$	7,955	$	7,902	$	53	0.7	%	$	23,348	$	23,396	$	(48)	(0.2)	%
Cost of wireless equipment	4,379		5,482		(1,103)		(20.1)		13,031		15,699		(2,668)		(17.0)
Selling, general and administrative expense	7,339		7,216		123		1.7		23,080		21,682		1,398		6.4
Depreciation and amortization expense	4,192		4,114		78		1.9		12,523		12,577		(54)		(0.4)
Consolidated Operating Expenses	$	23,865	$	24,714	$	(849)	(3.4)		$	71,982	$	73,354	$	(1,372)	(1.9)

Operating expenses for our segments are discussed separately below under the heading "Segment Results of Operations."

Cost of Services

Cost of services includes the following costs directly attributable to a service: salaries and wages, benefits, materials and supplies, content costs, contracted services, network access and transport costs, customer provisioning costs, computer systems support, costs to support our outsourcing contracts and technical facilities and traffic acquisition costs. Aggregate customer service costs, which include billing and service provisioning, are allocated between Cost of services and Selling, general and administrative expense.

Cost of services increased $53 million, or 0.7%, and decreased 0.2% during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019. The increase during the three months ended September 30, 2020, compared to the similar period in 2019, was primarily due to increases in customer premise equipment, digital content, other direct costs and rent expense, partially offset by a decrease in costs related to the device protection offerings to our wireless retail postpaid customers and a decrease in roaming costs resulting from reduced travel due to the COVID-19 pandemic. The decrease during the nine months ended September 30, 2020, compared to the similar period in 2019, was primarily due to decreases in traffic acquisition costs due to the COVID-19 pandemic, as well as decreases in costs related to the device protection offerings to our wireless retail postpaid customers and roaming costs resulting from decreased travel due to the COVID-19 pandemic. These decreases were partially offset by increases in customer premise equipment, digital content, other direct costs and rent expense as a result of adding capacity to the networks to support demand.

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Cost of Wireless Equipment

Cost of wireless equipment decreased $1.1 billion, or 20.1%, and $2.7 billion, or 17.0%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, as a result of declines in the number of wireless devices sold due to an elongation of the handset upgrade cycle, declines in activation and upgrade volumes primarily due to the COVID-19 pandemic and the delay of an iconic device launch to the fourth quarter. These decreases were partially offset by a shift to higher priced devices in the mix of wireless devices sold.

Selling, General and Administrative Expense

Selling, general and administrative expense includes salaries and wages and benefits not directly attributable to a service or product, the allowance for credit losses, taxes other than income taxes, advertising and sales commission costs, call center and information technology costs, regulatory fees, professional service fees and rent and utilities for administrative space. Also included is a portion of the aggregate customer care costs as discussed above in "Cost of Services."

Selling, general and administrative expense increased $123 million, or 1.7%, and $1.4 billion, or 6.4%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019. The increase during the three months ended September 30, 2020, compared to the similar period in 2019, was primarily due to a net gain from dispositions of assets and businesses during the three months ended September 30, 2019 (see "Special Items") and an increase in commission expense. These increases were partially offset by decreases in personnel costs and the allowance for credit losses. The increase during the nine months ended September 30, 2020, compared to the similar period in 2019, was primarily due to a $1.2 billion loss resulting from the spectrum license auction, a net gain from dispositions of assets and businesses during the nine months ended September 30, 2019 (see "Special Items") and an increase in sales commission expense. These increases were partially offset by decreases in personnel costs and advertising expenses. The increase in sales commission expense during the three months ended September 30, 2020, compared to the similar period in 2019, was due to a lower net deferral of commission costs in the current year. The increase in sales commission expenses during the nine months ended September 30, 2020, compared to the similar period in 2019, was due to a lower net deferral of commission costs in the current year, as well as incremental sales compensation while certain of our stores and agent locations were closed due to the COVID-19 pandemic.

Depreciation and Amortization Expense

Depreciation and amortization expense increased $78 million, or 1.9%, and decreased $54 million, or 0.4%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, primarily due to the change in the mix of net depreciable assets.

Other Consolidated Results

Other Expense, Net

Additional information relating to Other expense, net is as follows:

	Three Months Ended								Nine Months Ended
	September 30,				Increase/				September 30,				Increase/
(dollars in millions)	2020		2019		(Decrease)				2020		2019		(Decrease)
Interest income	$	13	$	34	$	(21)	(61.8)	%	$	49	$	94	$	(45)	(47.9)	%
Other components of net periodic benefit cost	(796)		(103)		(693)		nm		(563)		362		(925)		nm
Other, net	9		(41)		50		nm		(189)		(1,583)		1,394		(88.1)
Total	$	(774)	$	(110)	$	(664)	nm		$	(703)	$	(1,127)	$	424	(37.6)

nm - not meaningful

Other expense, net, reflects certain items not directly related to our core operations, including interest income, gains and losses from non-operating asset dispositions, debt extinguishment costs, components of net periodic pension and postretirement benefit costs and foreign exchange gains and losses. The change in Other expense, net during the three months ended September 30, 2020, compared to the similar period in 2019, was primarily attributable to a pension remeasurement loss of $1.1 billion recorded during the three months ended September 30, 2020, compared with a pension remeasurement loss of $291 million recorded during the three months ended September 30, 2019. The change in Other expense, net during the nine months ended September 30, 2020, compared to the similar period in 2019, was primarily attributable to a decrease in early debt redemption costs of $1.4 billion, partially offset by an increase in pension remeasurement losses of $1.2 billion (see "Special Items") and an increase in foreign exchange losses.

40

Interest Expense

	Three Months Ended										Nine Months Ended
	September 30,						Increase/				September 30,						Increase/
(dollars in millions)	2020			2019			(Decrease)				2020			2019			(Decrease)
Total interest costs on debt balances	$	1,192		$	1,317		$	(125)	(9.5)	%	$	3,584		$	4,061		$	(477)	(11.7)	%
Less capitalized interest costs	148			171			(23)		(13.5)		417			490			(73)		(14.9)
Total	$	1,044		$	1,146		$	(102)	(8.9)		$	3,167		$	3,571		$	(404)	(11.3)
Average debt outstanding (1) (3)	$	113,774		$	111,534						$	114,690		$	113,366
Effective interest rate (2) (3)	4.2		%	4.7		%					4.2		%	4.8		%

⁽¹⁾The average debt outstanding is a financial measure and is calculated by applying a simple average of prior months end balances of total short-term and long-term debt, net of discounts, premiums and unamortized debt issuance costs.

⁽²⁾The effective interest rate is the rate of actual interest incurred on debt. It is calculated by dividing the total interest costs on debt balances by the average debt outstanding.

⁽³⁾We believe that this measure is useful to management, investors and other users of our financial information in evaluating our debt financing cost and trends in our debt leverage management.

Total interest expense decreased during both the three and nine months ended September 30, 2020, compared to the similar periods in 2019, primarily due to lower interest rates.

Provision for Income Taxes

	Three Months Ended										Nine Months Ended
	September 30,						Increase/				September 30,						Increase/
(dollars in millions)	2020			2019			(Decrease)				2020			2019			(Decrease)
Provision for income taxes	$	1,347		$	1,586		$	(239)	(15.1)	%	$	4,084		$	4,450		$	(366)	(8.2)	%
Effective income tax rate	23.0		%	22.9		%					23.1		%	23.4		%

The effective income tax rate is calculated by dividing the provision for income taxes by income before the provision for income taxes. The effective income tax rate for the three months ended September 30, 2020 is comparable to the similar period in 2019. The decrease in the effective income tax rate during the nine months ended September 30, 2020, compared to the similar period in 2019, was primarily due to aggregate tax benefits from a series of legal entity restructurings in the current period. The decrease in the provision for income taxes during the three and nine months ended September 30, 2020, compared to the similar periods in 2019, was primarily due to the decrease in income before income taxes in the current period.     

Unrecognized Tax Benefits

Unrecognized tax benefits were $2.9 billion at both September 30, 2020 and December 31, 2019. Interest and penalties related to unrecognized tax benefits were $369 million (after-tax) and $385 million (after-tax) at September 30, 2020 and December 31, 2019, respectively.

Verizon and/or its subsidiaries file income tax returns in the U.S. federal jurisdiction, and various state, local and foreign jurisdictions. As a large taxpayer, we are under audit by the Internal Revenue Service and multiple state and foreign jurisdictions for various open tax years. It is reasonably possible that the amount of the liability for unrecognized tax benefits could change by a significant amount in the next twelve months. An estimate of the range of the possible change cannot be made until these tax matters are further developed or resolved.

Consolidated Net Income, Consolidated EBITDA and Consolidated Adjusted EBITDA

Consolidated EBITDA and Consolidated Adjusted EBITDA, which are presented below, are non-generally accepted accounting principles (GAAP) measures that we believe are useful to management, investors and other users of our financial information in evaluating operating profitability on a more variable cost basis as they exclude the depreciation and amortization expense related primarily to capital expenditures and acquisitions that occurred in prior years, as well as in evaluating operating performance in relation to Verizon’s competitors. Consolidated EBITDA is calculated by adding back interest, taxes, depreciation and amortization expenses to net income.

Consolidated Adjusted EBITDA is calculated by excluding from Consolidated EBITDA the effect of the following non-operational items: equity in losses of unconsolidated businesses and other income and expense, net, as well as the effect of special items. We believe that this measure is useful to management, investors and other users of our financial information in evaluating the effectiveness of our operations and underlying business trends in a manner that is consistent with management’s evaluation of business performance. We believe that Consolidated Adjusted EBITDA is widely used by investors to compare a company’s operating performance to its competitors by minimizing impacts caused by differences in capital structure, taxes, depreciation and amortization policies. Further, the exclusion of non-operational items and special items enables comparability to prior period performance and trend analysis. See "Special Items" for additional information.

It is management’s intent to provide non-GAAP financial information to enhance the understanding of Verizon’s GAAP financial information, and it should be considered by the reader in addition to, but not instead of, the financial statements prepared in accordance with

41

GAAP. Each non-GAAP financial measure is presented along with the corresponding GAAP measure so as not to imply that more emphasis should be placed on the non-GAAP measure. We believe that providing these non-GAAP measures in addition to the GAAP measures allows management, investors and other users of our financial information to more fully and accurately assess both consolidated and segment performance. The non-GAAP financial information presented may be determined or calculated differently by other companies and may not be directly comparable to that of other companies.

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Consolidated Net Income	$	4,504	$	5,337	$	13,630	$	14,571
Add:
Provision for income taxes	1,347		1,586		4,084		4,450
Interest expense (1)	1,044		1,146		3,167		3,571
Depreciation and amortization expense	4,192		4,114		12,523		12,577
Consolidated EBITDA	$	11,087	$	12,183	$	33,404	$	35,169
Add (Less):
Other expense, net (2)	$	774	$	110	$	703	$	1,127
Equity in losses of unconsolidated businesses	9		1		34		20
Loss on spectrum license auction	—		—		1,195		—
Net gain from dispositions of assets and businesses	—		(261)		—		(261)
Consolidated Adjusted EBITDA	$	11,870	$	12,033	$	35,336	$	36,055

⁽¹⁾ Includes Early debt redemption costs, where applicable. See "Special Items" for additional information.

⁽²⁾ Includes Pension and benefits mark-to-market adjustments and Early debt redemption costs, where applicable. See "Special Items" for additional information.

The changes in Consolidated Net Income, Consolidated EBITDA and Consolidated Adjusted EBITDA in the table above during the three and nine months ended September 30, 2020, compared to the similar periods in 2019, were primarily a result of the factors described in connection with operating revenues and operating expenses.

Segment Results of Operations

We have three segments that we operate and manage as strategic business units, Consumer, Business and Media, of which Consumer and Business are our reportable segments. We measure and evaluate our segments based on segment operating income. The use of segment operating income is consistent with the chief operating decision maker’s assessment of segment performance.

To aid in the understanding of segment performance as it relates to segment operating income, management uses the following operating statistics to evaluate the overall effectiveness of our segments. We believe these operating statistics are useful to investors and other users of our financial information because they provide additional insight into drivers of our segments’ operating results, key trends and performance relative to our peers. These operating statistics may be determined or calculated differently by other companies and may not be directly comparable to those statistics of other companies.

Wireless retail connections are retail customer device postpaid and prepaid connections as of the end of the period. Retail connections under an account may include those from smartphones and basic phones (collectively, phones), as well as tablets and other internet devices, including wearables and retail IoT devices. Wireless retail connections are calculated by adding total retail postpaid and prepaid new connections in the period to prior period retail connections, and subtracting total retail postpaid and prepaid disconnects in the period.

Wireless retail postpaid connections are retail postpaid customer device connections as of the end of the period. Retail connections under an account may include those from phones, as well as tablets and other internet devices, including wearables and retail IoT devices. Wireless retail postpaid connections are calculated by adding retail postpaid new connections in the period to prior period retail postpaid connections, and subtracting retail postpaid disconnects in the period.

Fios internet connections are the total number of connections to the internet using Fios internet services as of the end of the period. Fios internet connections are calculated by adding Fios internet new connections in the period to prior period Fios internet connections, and subtracting Fios internet disconnects in the period.

Fios video connections are the total number of connections to traditional linear video programming using Fios video services as of the end of the period. Fios video connections are calculated by adding Fios video net additions in the period to prior period Fios video connections. Fios video net additions are calculated by subtracting the Fios video disconnects from the Fios video new connections.

Broadband connections are the total number of connections to the internet using Digital Subscriber Line (DSL) and Fios internet services as of the end of the period. Broadband connections are calculated by adding broadband net additions in the period to prior period broadband connections. Broadband net additions are calculated by subtracting the broadband disconnects from the broadband new connections.

42

Voice connections are the total number of traditional switched access lines in service and Fios digital voice connections as of the end of the period. Voice connections are calculated by adding voice net additions in the period to prior period voice connections. Voice net additions are calculated by subtracting the voice disconnects from the voice new connections.

Wireless retail connections, net additions are the total number of additional retail customer device postpaid and prepaid connections, less the number of device disconnects in the period. Wireless retail connections, net additions in each period presented are calculated by subtracting the total retail postpaid and prepaid disconnects, net of certain adjustments, from the total retail postpaid and prepaid new connections in the period.

Wireless retail postpaid connections, net additions are the total number of additional retail customer device postpaid connections, less the number of device disconnects in the period. Wireless retail postpaid connections, net additions in each period presented are calculated by subtracting the retail postpaid disconnects, net of certain adjustments, from the retail postpaid new connections in the period.

Wireless retail postpaid phone connections, net additions are the total number of additional retail customer postpaid phone connections, less the number of phone disconnects in the period. Wireless retail postpaid phone connections, net additions in each period presented are calculated by subtracting the retail postpaid phone disconnects, net of certain adjustments, from the retail postpaid phone new connections in the period.

Fios internet, net additions are the total number of additional Fios internet connections, less the number of disconnects in the period. Fios internet, net additions are calculated by subtracting the Fios internet disconnects from the Fios internet new connections in the period.

Wireless Churn is the rate at which service to retail, retail postpaid, or retail postpaid phone connections is terminated on average in the period. The churn rate in each period presented is calculated by dividing retail disconnections, retail postpaid disconnections, or retail postpaid phone disconnections by the average retail connections, average retail postpaid connections, or average retail postpaid phone connections, respectively, in the period.

Wireless retail postpaid ARPA is the calculated average retail postpaid service revenue per account (ARPA) from retail postpaid accounts in the period. Wireless retail postpaid service revenue does not include recurring device payment plan billings related to the Verizon device payment program, plan billings related to Total Mobile Protection packages or regulatory fees. Wireless retail postpaid ARPA in each period presented is calculated by dividing retail postpaid service revenue by the average retail postpaid accounts in the period.

Wireless retail postpaid accounts are wireless retail customers that are directly served and managed under the Verizon brand and use its services as of the end of the period. Accounts include unlimited plans, shared data plans and corporate accounts, as well as legacy single connection plans and family plans. A single account may include monthly wireless services for a variety of connected devices. Wireless retail postpaid accounts are calculated by adding retail postpaid new accounts to the prior period retail postpaid accounts.

Wireless retail postpaid connections per account is the calculated average number of retail postpaid connections per retail postpaid account as of the end of the period. Wireless retail postpaid connections per account is calculated by dividing the total number of retail postpaid connections by the number of retail postpaid accounts as of the end of the period.

Wireless retail postpaid gross additions are new retail postpaid connections that have activated service on the wireless network in the period. Wireless retail postpaid gross additions are calculated as the total number of new retail postpaid phone, tablet and other device connections in the period.

Segment operating income margin reflects the profitability of the segment as a percentage of revenue. Segment operating income margin is calculated by dividing total segment operating income by total segment operating revenues.

Segment earnings before interest, taxes, depreciation and amortization (Segment EBITDA), which is presented below, is a non-GAAP measure and does not purport to be an alternative to operating income (loss) as a measure of operating performance. We believe this measure is useful to management, investors and other users of our financial information in evaluating operating profitability on a more variable cost basis as it excludes the depreciation and amortization expenses related primarily to capital expenditures and acquisitions that occurred in prior years, as well as in evaluating operating performance in relation to our competitors. Segment EBITDA is calculated by adding back depreciation and amortization expense to segment operating income (loss). Segment EBITDA margin is calculated by dividing Segment EBITDA by total segment operating revenues. You can find additional information about our segments in Note 10 to the condensed consolidated financial statements.

Verizon Consumer Group

Our Consumer segment provides consumer-focused wireless and wireline communications services and products. Our wireless services are provided across one of the most extensive wireless networks in the U.S. under the Verizon brand and through wholesale and other arrangements. Our wireline services are provided in nine states in the Mid-Atlantic and Northeastern U.S., as well as Washington D.C., over our 100% fiber-optic network by our Verizon Fios product portfolio and over a traditional copper-based network to customers who are not served by Fios.

43

Our revenues and expenses in the first nine months of 2020 were impacted by the COVID-19 pandemic as a result of the actions we took to care for our employees and keep our customers connected and as a result of our customers’ changing activities, restrictions on activities and the global economic slowdown. See "Overview" for more information.

Operating Revenues and Selected Operating Statistics

	Three Months Ended									Nine Months Ended
	September 30,						Increase/			September 30,						Increase/
(dollars in millions, except ARPA)	2020			2019			(Decrease)			2020			2019			(Decrease)
Service	$	16,255		$	16,433		$	(178)	(1.1)%	$	48,496		$	49,042		$	(546)	(1.1)%
Wireless equipment	3,403			4,257			(854)		(20.1)	9,989			12,326			(2,337)		(19.0)
Other	2,078			2,016			62		3.1	6,129			5,481			648		11.8
Total Operating Revenues	$	21,736		$	22,706		$	(970)	(4.3)	$	64,614		$	66,849		$	(2,235)	(3.3)
Connections (‘000):(1)
Wireless retail connections										94,101			93,922			179		0.2
Wireless retail postpaid connections										90,026			89,739			287		0.3
Fios internet connections										6,110			5,867			243		4.1
Fios video connections										3,926			4,203			(277)		(6.6)
Broadband connections										6,581			6,469			112		1.7
Voice connections										5,302			5,904			(602)		(10.2)
Net Additions in Period (‘000):(2)
Wireless retail	213			112			101		90.2	(312)			(352)			40		11.4
Wireless retail postpaid	136			193			(57)		(29.5)	(317)			118			(435)		nm
Wireless retail postpaid phones	142			239			(97)		(40.6)	(68)			149			(217)		nm
Churn Rate:
Wireless retail	0.95		%	1.27		%				1.00		%	1.27		%
Wireless retail postpaid	0.80		%	1.05		%				0.84		%	1.03		%
Wireless retail postpaid phones	0.63		%	0.79		%				0.64		%	0.77		%
Account Statistics:
Wireless retail postpaid ARPA	$	118.52		$	118.89		$	(0.37)	(0.3)	$	117.80		$	118.16		$	(0.36)	(0.3)
Wireless retail postpaid accounts (‘000) (1)										33,712			33,898			(186)		(0.5)
Wireless retail postpaid connections per account (1)										2.67			2.65			0.02		0.8

⁽¹⁾As of end of period

⁽²⁾Includes certain adjustments

nm - not meaningful

Consumer’s total operating revenues decreased $970 million, or 4.3%, and $2.2 billion, or 3.3%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, primarily as a result of decreases in Service and Wireless equipment revenues, partially offset by increases in Other revenue.

Service Revenue

Service revenue decreased $178 million, or 1.1%, and $546 million, or 1.1%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019. These decreases were primarily due to decreases in wireless service and wireline voice and video services primarily driven by customers' changing activities and actions we took to keep our customers connected during the COVID-19 pandemic.

Wireless service revenue decreased $91 million, or 0.7%, and $341 million, or 0.8%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019. The decrease during the three months ended September 30, 2020 was primarily due to decreases in roaming and TravelPass revenues primarily due to customers' changing activities during the COVID-19 pandemic, decreases in data overage revenues driven by the shift of customer accounts to unlimited plans and decreases in late fees due to actions taken in the prior quarter to keep our customers connected. These decreases were partially offset by growth in revenue related to unlimited plans and growth from reseller accounts. The decrease during the nine months ended September 30, 2020 was primarily due to decreases in roaming and TravelPass revenues due to customers' changing activities during the COVID-19 pandemic and waived fees as part of customer assistance initiatives that we undertook during the COVID-19 pandemic. The decrease was further driven by decreases in data overage revenues resulting from waived charges as part of customer assistance initiatives we undertook to address the impacts of the COVID-19 pandemic, as well as the shift of customer accounts to unlimited plans. These decreases were partially offset by growth from reseller accounts. The growth

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from reseller accounts during both the three and nine months ended September 30, 2020 was partially due to customers' changing activities during the COVID-19 pandemic. Wireless retail postpaid ARPA decreased 0.3% during both the three and nine months ended September 30, 2020, compared to the similar periods in 2019.

For the three and nine months ended September 30, 2020, Fios service revenue totaled $2.6 billion and $7.8 billion, respectively, and decreased $37 million, or 1.4%, and $21 million, or 0.3%, respectively, compared to the similar periods in 2019. These decreases were due to a decrease in Fios video revenues, reflecting the ongoing shift from traditional linear video to over-the-top offerings, and decreases in Fios voice revenues, partially offset by increases in Fios internet connections, reflecting increased demand for higher broadband speeds.

Service revenue attributable to wireline voice services declined during the three and nine months ended September 30, 2020, compared to the similar periods in 2019. The declines were primarily due to a decrease of 10.2% in voice connections resulting primarily from competition and technology substitution with wireless and competing Voice over Internet Protocol (VoIP) and cable telephony services.

Wireless Equipment Revenue

Wireless equipment revenue decreased $854 million, or 20.1%, and $2.3 billion, or 19.0%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, as a result of overall declines in wireless device sales partially due to an elongation of the handset upgrade cycle, declines in activation and upgrade volumes primarily due to the impacts of the COVID-19 pandemic on our customers and the delay of an iconic device launch to the fourth quarter. These decreases were partially offset by a shift to higher priced units in the mix of wireless devices sold and a decline in promotions.

Other Revenue

Other revenue includes non-service revenues such as regulatory fees, cost recovery surcharges, revenues associated with our device protection offerings, leasing and interest on equipment financed under a device payment plan agreement when sold to the customer by an authorized agent.

Other revenue increased $62 million, or 3.1%, and $648 million, or 11.8%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019. The increase during the three months ended September 30, 2020 was primarily due to an increase in cost recovery surcharges while the increase during the nine months ended September 30, 2020 was primarily due to pricing and subscriber increases related to our wireless device protection offerings, as well as cost recovery surcharges.

Operating Expenses

	Three Months Ended								Nine Months Ended
	September 30,				Increase/				September 30,				Increase/
(dollars in millions)	2020		2019		(Decrease)				2020		2019		(Decrease)
Cost of services	$	3,971	$	4,035	$	(64)	(1.6)	%	$	11,786	$	11,761	$	25	0.2	%
Cost of wireless equipment	3,411		4,291		(880)		(20.5)		10,161		12,342		(2,181)		(17.7)
Selling, general and administrative expense	4,055		4,085		(30)		(0.7)		12,353		12,090		263		2.2
Depreciation and amortization expense	2,862		2,806		56		2.0		8,531		8,581		(50)		(0.6)
Total Operating Expenses	$	14,299	$	15,217	$	(918)	(6.0)		$	42,831	$	44,774	$	(1,943)	(4.3)

Cost of Services

Cost of services decreased $64 million, or 1.6%, and increased 0.2%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019. The decrease during the three months ended September 30, 2020 was primarily due to decreases in costs related to the device protection offerings to our wireless retail postpaid customers and decreases in roaming costs primarily driven by a decrease in international travel due to the COVID-19 pandemic. These decreases were partially offset by increases in digital content costs and rent expense as a result of adding capacity to the networks to support demand. The increase during the nine months ended September 30, 2020 was primarily due to increases in digital content costs, other direct costs and rent expense as a result of adding capacity to the networks to support demand. These increases were partially offset by decreases in costs related to the device protection offerings to our wireless retail postpaid customers and roaming costs primarily driven by a decrease in international travel due to the COVID-19 pandemic.

Cost of Wireless Equipment

Cost of wireless equipment decreased $880 million, or 20.5%, and $2.2 billion, or 17.7%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, as a result of declines in the number of wireless devices sold due to an elongation of the handset upgrade cycle, declines in activation and upgrade volumes primarily due to the COVID-19 pandemic and the delay of an iconic device launch to the fourth quarter. These decreases were partially offset by a shift to higher priced devices in the mix of wireless devices sold.

Selling, General and Administrative Expense

Selling, general and administrative expense decreased 0.7%, and increased $263 million, or 2.2%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019. The decrease during the three months ended September 30, 2020 was due to decreases in the allowance for credit losses driven by lower volumes and personnel costs. These decreases were partially offset by

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an increase in sales commission expense. The increase during the nine months ended September 30, 2020 was due to increases in sales commission expense, partially offset by personnel costs. The increase in sales commission expense during the three months ended September 30, 2020, compared to the similar period in 2019, was due to a lower net deferral of commission costs in the current year. The increase in sales commission expenses during the nine months ended September 30, 2020, compared to the similar period in 2019, was due to a lower net deferral of commission costs in the current year, as well as incremental sales compensation while certain of our stores and agent locations were closed due to the COVID-19 pandemic.

Depreciation and Amortization Expense

Depreciation and amortization expense increased $56 million, or 2.0%, and decreased $50 million, or 0.6%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, driven by the change in the mix of total Verizon depreciable assets and the Consumer segment's usage of those assets.

Segment Operating Income and EBITDA 

	Three Months Ended										Nine Months Ended
	September 30,						Increase/				September 30,						Increase/
(dollars in millions)	2020			2019			(Decrease)				2020			2019			(Decrease)
Segment Operating Income	$	7,437		$	7,489		$	(52)	(0.7)	%	$	21,783		$	22,075		$	(292)	(1.3)	%
Add Depreciation and amortization expense	2,862			2,806			56		2.0		8,531			8,581			(50)		(0.6)
Segment EBITDA	$	10,299		$	10,295		$	4	—		$	30,314		$	30,656		$	(342)	(1.1)
Segment operating income margin	34.2		%	33.0		%					33.7		%	33.0		%
Segment EBITDA margin	47.4		%	45.3		%					46.9		%	45.9		%

The changes in the table above during the three and nine months ended September 30, 2020, compared to the similar periods in 2019, were primarily a result of the factors described in connection with operating revenues and operating expenses.

Verizon Business Group

Our Business segment provides wireless and wireline communications services and products, including data, video and conferencing services, corporate networking solutions, security and managed network services, local and long distance voice services and network access to deliver various IoT services and products. We provide these products and services to businesses, government customers and wireless and wireline carriers across the U.S. and select products and services to customers around the world. The Business segment is organized in four customer groups: Small and Medium Business, Global Enterprise, Public Sector and Other, and Wholesale.

Our revenues and expenses in the first nine months of 2020 were impacted by the COVID-19 pandemic as a result of the actions we took to care for our employees and keep our customers connected and as a result of our customers’ changing activities, restrictions on activities and the global economic slowdown. See "Overview" for more information.

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Operating Revenues and Selected Operating Statistics

	Three Months Ended										Nine Months Ended
	September 30,						Increase/				September 30,						Increase/
(dollars in millions)	2020			2019			(Decrease)				2020			2019			(Decrease)
Small and Medium Business	$	2,742		$	2,899		$	(157)	(5.4)	%	$	8,147		$	8,392		$	(245)	(2.9)	%
Global Enterprise	2,595			2,714			(119)		(4.4)		7,815			8,078			(263)		(3.3)
Public Sector and Other	1,639			1,472			167		11.3		4,636			4,435			201		4.5
Wholesale	773			800			(27)		(3.4)		2,314			2,467			(153)		(6.2)
Total Operating Revenues(1)	$	7,749		$	7,885		$	(136)	(1.7)		$	22,912		$	23,372		$	(460)	(2.0)
Connections (‘000):(2)
Wireless retail postpaid connections											26,223			24,652			1,571		6.4
Fios internet connections											332			322			10		3.1
Fios video connections											74			77			(3)		(3.9)
Broadband connections											488			492			(4)		(0.8)
Voice connections											4,668			5,058			(390)		(7.7)
Net Additions in Period (‘000):(3)
Wireless retail postpaid	417			412			5		1.2		1,172			1,002			170		17.0
Wireless retail postpaid phones	141			206			(65)		(31.6)		456			497			(41)		(8.2)
Churn Rate:
Wireless retail postpaid	1.19		%	1.21		%					1.20		%	1.22		%
Wireless retail postpaid phones	0.96		%	0.97		%					0.96		%	0.99		%

⁽¹⁾Service and other revenues included in our Business segment amounted to approximately $7.0 billion for both the three months ended September 30, 2020 and 2019. Service and other revenues included in our Business segment amounted to approximately $20.9 billion for both the nine months ended September 30, 2020 and 2019. Wireless equipment revenues included in our Business segment amounted to $709 million and $2.0 billion for the three and nine months ended September 30, 2020, respectively, and $880 million and $2.5 billion for the three and nine months ended September 30, 2019, respectively.

⁽²⁾As of end of period

⁽³⁾Includes certain adjustments

Business’s total operating revenues decreased $136 million, or 1.7%, and $460 million, or 2.0%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, primarily as a result of decreases in Small and Medium Business, Global Enterprise and Wholesale revenues, partially offset by increases in Public Sector and Other revenues.

Small and Medium Business

Small and Medium Business offers wireless services and equipment, conferencing services, tailored voice and networking products, Fios services, IP networking, advanced voice solutions, security and managed information technology services to U.S.-based small and medium businesses that do not meet the requirements to be categorized as Global Enterprise, as described below.

Small and Medium Business revenues decreased $157 million, or 5.4%, and $245 million, or 2.9%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, primarily due to decreases in wireless equipment revenue and declines related to the loss of voice and DSL service connections. Wireless equipment revenue decreased as a result of declines in the number of wireless devices sold primarily due to an elongation of the handset upgrade cycle, declines in activation and upgrade volumes due to decreased demand and closures of our company-owned retail stores due to the COVID-19 pandemic. During the nine months ended September 30, 2020, the decreases were partially offset by a shift to higher priced units in the mix of wireless devices sold and a decline in promotions. These revenue decreases were partially offset by increases in wireless retail postpaid service revenue of 2.9% and 4.6% during the three and nine months ended September 30, 2020, respectively, as a result of increases in the amount of wireless retail postpaid connections, partially offset by lower roaming and usage primarily due to the COVID-19 pandemic. The revenue decreases were further offset by increases in revenue related to our wireless device protection package, as well as increases in revenue related to Fios services.

For the three and nine months ended September 30, 2020, Fios revenues totaled $230 million and $692 million, respectively, which represents an increase of 1.1% for both periods compared to the similar periods in 2019, reflecting the increase in total connections, as well as increased demand for higher broadband speeds.

Global Enterprise

Global Enterprise offers services to large businesses, which are identified based on their size and volume of business with Verizon, as well as non-U.S. public sector customers.

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Global Enterprise revenues decreased $119 million, or 4.4%, and $263 million, or 3.3%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, primarily due to declines in traditional data and voice communication services as a result of competitive price pressures, as well as decreases in wireless equipment revenue. Wireless equipment revenue decreased as a result of declines in the number of wireless devices sold primarily due to an elongation of the handset upgrade cycle and declines in activation and upgrade volumes partially due to the COVID-19 pandemic. During the three and nine months ended September 30, 2020, the decreases in revenue were partially offset by increases in advanced communication services revenues, partially due to the COVID-19 pandemic, and customer premise equipment revenues.

Public Sector and Other

Public Sector and Other offers wireless products and services as well as wireline connectivity and managed solutions to U.S. federal, state and local governments and educational institutions. These services include the business services and connectivity similar to the products and services offered by Global Enterprise, in each case, with features and pricing designed to address the needs of governments and educational institutions.

Public Sector and Other revenues increased $167 million, or 11.3% and $201 million, or 4.5%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, due to increases in wireless retail postpaid service revenue as a result of an increase in gross additions partially due to federal, state and educational agencies responding to the COVID-19 pandemic, as well as wireless equipment revenue. Wireless equipment revenue increased as a result of an increase in the number of wireless devices sold primarily due to COVID-19, partially offset by a shift to lower priced units in the mix of wireless devices sold. The increases in revenue were partially offset by decreases in networking revenue and traditional voice communication services.

Wholesale

Wholesale offers wireline communications services including data, voice, local dial tone and broadband services primarily to local, long distance, and wireless carriers that use our facilities to provide services to their customers.

Wholesale revenues decreased 3.4%, and $153 million, or 6.2%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, due to declines in core data resulting from the effect of technology substitution and continuing contraction of market rates due to competition, partially offset by an increase in traditional voice communication services due to the COVID-19 pandemic.

Operating Expenses

	Three Months Ended								Nine Months Ended
	September 30,				Increase/				September 30,				Increase/
(dollars in millions)	2020		2019		(Decrease)				2020		2019		(Decrease)
Cost of services	$	2,739	$	2,666	$	73	2.7	%	$	7,969	$	7,838	$	131	1.7	%
Cost of wireless equipment	968		1,190		(222)		(18.7)		2,870		3,356		(486)		(14.5)
Selling, general and administrative expense	2,092		2,042		50		2.4		6,195		5,984		211		3.5
Depreciation and amortization expense	1,027		1,010		17		1.7		3,055		3,098		(43)		(1.4)
Total Operating Expenses	$	6,826	$	6,908	$	(82)	(1.2)		$	20,089	$	20,276	$	(187)	(0.9)

Cost of Services

Cost of services increased $73 million, or 2.7%, and $131 million, or 1.7%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, primarily due to an increase in customer premise equipment and other direct costs. For the nine months ended September 30, 2020, these increases were partially offset by lower roaming costs primarily driven by a decrease in international travel due to the COVID-19 pandemic.

Cost of Wireless Equipment

Cost of wireless equipment decreased $222 million, or 18.7%, and $486 million, or 14.5%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, primarily due to a shift to lower priced units in the mix of wireless devices sold, partially offset by an increase in the number of wireless devices sold partially due to the COVID-19 pandemic.

Selling, General and Administrative Expense

Selling, general and administrative expense increased $50 million, or 2.4%, and $211 million, or 3.5%, during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, primarily driven by increases in personnel costs and sales commission expense. For the nine months ended September 30, 2020, there were also increases to advertising expenses, which were partially offset by a one-time international tax benefit. The increase in sales commission expense during the three months ended September 30, 2020, compared to the similar period in 2019, was due to a lower net deferral of commission costs in the current year. The increase in sales commission expenses during the nine months ended September 30, 2020, compared to the similar period in 2019, was due to a lower net deferral of commission costs in the current year, as well as incremental sales compensation while certain of our stores and agent locations were closed due to the COVID-19 pandemic.

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Depreciation and Amortization Expense

Depreciation and amortization expense increased 1.7%, and decreased 1.4% during the three and nine months ended September 30, 2020, respectively, compared to the similar periods in 2019, driven by the change in the mix of total Verizon depreciable assets and the Business segment's usage of those assets.

Segment Operating Income and EBITDA 

	Three Months Ended										Nine Months Ended
	September 30,						Increase/				September 30,						Increase/
(dollars in millions)	2020			2019			(Decrease)				2020			2019			(Decrease)
Segment Operating Income	$	923		$	977		$	(54)	(5.5)	%	$	2,823		$	3,096		$	(273)	(8.8)	%
Add Depreciation and amortization expense	1,027			1,010			17		1.7		3,055			3,098			(43)		(1.4)
Segment EBITDA	$	1,950		$	1,987		$	(37)	(1.9)		$	5,878		$	6,194		$	(316)	(5.1)
Segment operating income margin	11.9		%	12.4		%					12.3		%	13.2		%
Segment EBITDA margin	25.2		%	25.2		%					25.7		%	26.5		%

The changes in the table above during the three and nine months ended September 30, 2020, compared to the similar periods in 2019, were primarily a result of the factors described in connection with operating revenues and operating expenses.

Special Items

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Severance, pension and benefits charges
Other expense, net	$	1,092	$	291	$	1,427	$	195
Loss on spectrum license auction
Selling, general and administrative expense	—		—		1,195		—
Early debt redemption costs
Other expense, net	—		—		129		1,544
Interest expense	—		—		(27)		—
Net gain from dispositions of assets and businesses
Selling, general and administrative expense	—		(261)		—		(261)
Total	$	1,092	$	30	$	2,724	$	1,478

The Consolidated Adjusted EBITDA non-GAAP measure presented in the Consolidated Net Income, Consolidated EBITDA and Consolidated Adjusted EBITDA discussion (see "Consolidated Results of Operations") excludes all of the amounts included above, as described below.

The income and expenses related to special items included in our condensed consolidated results of operations were as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Within Total Operating Expenses	$	—	$	(261)	$	1,195	$	(261)
Within Other expense, net	1,092		291		1,556		1,739
Within Interest expense	—		—		(27)		—
Total	$	1,092	$	30	$	2,724	$	1,478

Severance, Pension and Benefits Charges

During the three and nine months ended September 30, 2020, we recorded net pre-tax remeasurement losses of $1.1 billion and $1.4 billion, respectively, in our pension plans triggered by settlements.

During the three months ended September 30, 2020, we recorded a net pre-tax remeasurement loss of $1.1 billion primarily driven by a $1.8 billion charge due to changes in our discount rate and lump sum interest rate assumptions used to determine the current year liabilities of our pension plans, offset by a $689 million credit due to the difference between our estimated return on assets and our actual return on assets.

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During the three months ended June 30, 2020, we recorded a net pre-tax remeasurement loss of $153 million primarily driven by a $163 million charge mainly due to the difference between our estimated return on assets and our actual return on assets and changes in our lump sum interest rate assumptions used to determine the current year liabilities of our pension plans, offset by a credit due to changes in our discount rate.

During the three months ended March 31, 2020, we recorded a net pre-tax remeasurement loss of $182 million primarily driven by a $196 million charge mainly due to changes in our discount rate and lump sum interest rate assumptions used to determine the current year liabilities of our pension plans, offset by a credit due to the difference between our estimated return on assets and our actual return on assets. Pension and benefit activity was recorded in accordance with our accounting policy to recognize actuarial gains and losses in the period in which they occur.

During the three and nine months ended September 30, 2019, we recorded a net pre-tax remeasurement loss of $291 million and $195 million, respectively, in our pension plans triggered by the Voluntary Separation Program for select U.S.-based management employees and other headcount reduction initiatives.

See Note 8 to the condensed consolidated financial statements for additional information related to our pension and benefits charges and credits.

Early Debt Redemption Costs

During the nine months ended September 30, 2020, we recorded net pre-tax early debt redemption costs of $102 million in connection with the redemptions of securities issued by Verizon and open market repurchases. See Note 5 to the condensed consolidated financial statements for additional information on these redemptions.

During the nine months ended September 30, 2019, we recorded pre-tax costs on early debt redemptions of $1.5 billion in connection with the tender offers of notes issued by Verizon with coupon rates ranging from 4.672% to 5.012% and maturity dates ranging from 2054 to 2055.

Loss on Spectrum License Auction

During the nine months ended September 30, 2020, we recorded a pre-tax net loss of $1.2 billion as a result of the conclusion of the FCC incentive auction, Auction 103, for spectrum licenses in the upper 37 GHz, 39 GHz and 47 GHz bands. See Note 3 to the condensed consolidated financial statements for additional information.

Net Gain from Dispositions of Assets and Businesses

During the three and nine months ended September 30, 2019, we recorded a pre-tax net gain from dispositions of assets and businesses of $261 million in connection with the sale of various real estate properties and businesses.

Consolidated Financial Condition

	Nine Months Ended
	September 30,
(dollars in millions)	2020		2019		Change
Cash Flows Provided By (Used In)
Operating activities	$	32,472	$	26,748	$	5,724
Investing activities	(18,469)		(12,157)		(6,312)
Financing activities	(7,737)		(14,301)		6,564
Increase in cash, cash equivalents and restricted cash	$	6,266	$	290	$	5,976

We use the net cash generated from our operations to fund expansion and modernization of our networks, service and repay external financing, pay dividends, invest in new businesses and, when appropriate, buy back shares of our outstanding common stock. Our sources of funds, primarily from operations and, to the extent necessary, from external financing arrangements, are sufficient to meet ongoing operating and investing requirements. We expect that our capital spending requirements will continue to be financed primarily through internally generated funds. Debt or equity financing may be needed to fund additional investments or development activities, including, for example, to complete our acquisition of TracFone Wireless, Inc. (Tracfone) or to acquire additional wireless spectrum, or to maintain an appropriate capital structure to ensure our financial flexibility. Our cash and cash equivalents are held both domestically and internationally, and are invested to maintain principal and provide liquidity. See "Market Risk" for additional information regarding our foreign currency risk management strategies.

Our available external financing arrangements include an active commercial paper program, credit available under credit facilities and other bank lines of credit, vendor financing arrangements, issuances of registered debt or equity securities, U.S. retail medium-term notes and other capital market securities that are privately-placed or offered overseas. In addition, we monetize our device payment plan agreement receivables through asset-backed debt transactions.

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Cash Flows Provided By Operating Activities

Our primary source of funds continues to be cash generated from operations. Net cash provided by operating activities increased $5.7 billion during the nine months ended September 30, 2020, compared to the similar period in 2019, primarily due to improvements in working capital, which includes the receipt of the $2.2 billion cash tax benefit related to preferred shares in a foreign affiliate sold during the fourth quarter 2019 and lower volumes. In addition, an employee benefits contribution and voluntary separation program severance payments did not repeat in 2020. These comparative increases were partially offset by lower earnings. We made a $300 million discretionary employee benefits contribution during the first quarter 2019 to our defined benefit pension plan. As a result of the 2019 discretionary pension contribution, we expect that there will be no required pension funding until 2025, subject to changes in market conditions. The 2019 contribution also improved the funded status of our qualified pension plan.

Cash Flows Used In Investing Activities

Capital Expenditures

Capital expenditures continue to relate primarily to the use of capital resources to increase the operating efficiency and productivity of our networks, maintain our existing infrastructure, facilitate the introduction of new products and services and enhance responsiveness to competitive challenges.

Capital expenditures, including capitalized software, for the nine months ended September 30, 2020 and 2019 were $14.2 billion and $12.3 billion, respectively. Capital expenditures increased approximately $1.8 billion, or 14.9%, during the nine months ended September 30, 2020, compared to the similar period in 2019, primarily due to a change in the timing of investments to support multi-use fiber assets, which support the densification of our 4G LTE network and our 5G technology deployment.

Acquisitions

In March 2020, the FCC completed an incentive auction, Auction 103, for spectrum licenses. Through September 30, 2020, we paid approximately $1.6 billion, including $101 million paid in December 2019. See Note 3 to the condensed consolidated financial statements for additional information.

In September 2020, the FCC completed Auction 105 for Priority Access Licenses. Through September 30, 2020, we paid a cash deposit of approximately $1.9 billion for the licenses. Deposits required to participate in these auctions and purchase licenses are recorded within Other, net investing activities in our condensed consolidated statements of cash flows. See Note 3 to the condensed consolidated financial statements for additional information.

During the nine months ended September 30, 2020, we entered into and completed various other wireless license acquisitions for cash consideration of $293 million.

In April 2020, we entered into a definitive purchase agreement to acquire BlueJeans Network, Inc. (BlueJeans), an enterprise-grade video conferencing and event platform, whose services are sold to Business customers globally. The transaction closed in May 2020. The aggregate cash consideration paid by Verizon at the closing of the transaction was approximately $397 million, net of cash acquired. During the nine months ended September 30, 2020, we completed various other acquisitions for approximately $113 million in cash consideration.

Cash Flows Used In Financing Activities

We seek to maintain a mix of fixed and variable rate debt to lower borrowing costs within reasonable risk parameters and to protect against earnings and cash flow volatility resulting from changes in market conditions. During the nine months ended September 30, 2020, net cash used in financing activities was $7.7 billion. During the nine months ended September 30, 2019, net cash used in financing activities was $14.3 billion.

During the nine months ended September 30, 2020, our net cash used in financing activities of $7.7 billion was primarily driven by repayments, redemptions and repurchases of long-term borrowings and finance lease obligations of $8.9 billion, cash dividends of $7.6 billion and repayments of asset-backed long-term borrowings of $6.7 billion. These uses of cash were partially offset by proceeds from long-term borrowings of $12.4 billion and proceeds from asset-backed long-term borrowings of $4.4 billion.

At September 30, 2020, our total debt of $115.6 billion included unsecured debt of $105.5 billion and secured debt of $10.1 billion. At December 31, 2019, our total debt of $111.5 billion included unsecured debt of $99.1 billion and secured debt of $12.4 billion. During the nine months ended September 30, 2020 and 2019, our effective interest rate was 4.2% and 4.8%, respectively. See Note 5 to the condensed consolidated financial statements for additional information regarding our debt activity.

Verizon may continue to acquire debt securities issued by Verizon and its affiliates in the future through open market purchases, privately negotiated transactions, tender offers, exchange offers, or otherwise, upon such terms and at such prices as Verizon may from time to time determine for cash or other consideration.

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Asset-Backed Debt

Cash collections on the device payment plan agreement receivables collateralizing asset-backed debt securities are required at certain specified times to be placed into segregated accounts. Deposits to the segregated accounts are considered restricted cash and are included in Prepaid expenses and other and Other assets in our condensed consolidated balance sheets.

Proceeds from our asset-backed debt transactions are reflected in Cash flows from financing activities in our condensed consolidated statements of cash flows. The asset-backed debt issued and the assets securing this debt are included in our condensed consolidated balance sheets.

See Note 5 to the condensed consolidated financial statements for additional information.

Other, Net

Other, net financing activities during the nine months ended September 30, 2020 includes $519 million in payments related to vendor financing arrangements.

Long-Term Credit Facilities

				At September 30, 2020
(dollars in millions)	Maturities	Facility Capacity		Unused Capacity		Principal Amount Outstanding
Verizon revolving credit facility (1)	2022	$	9,500	$	9,391	n/a
Various export credit facilities (2)	2022-2028	7,500		1,000		5,059
Total		$	17,000	$	10,391	$	5,059

⁽¹⁾ The revolving credit facility does not require us to comply with financial covenants or maintain specified credit ratings, and it permits us to borrow even if our business has incurred a material adverse change. The revolving credit facility provides for the issuance of letters of credit.

⁽²⁾ These credit facilities are used to finance equipment-related purchases. Borrowings under certain of these facilities amortize semi-annually in equal installments up to the applicable maturity dates. Maturities reflect maturity dates of principal amounts outstanding.

In October 2020, we amended our $9.5 billion revolving credit facility to extend its maturity to 2024.

Dividends

As in prior periods, dividend payments were a significant use of capital resources. We paid $7.6 billion and $7.5 billion in cash dividends during the nine months ended September 30, 2020 and 2019, respectively.

Covenants

Our credit agreements contain covenants that are typical for large, investment grade companies. These covenants include requirements to pay interest and principal in a timely fashion, pay taxes, maintain insurance with responsible and reputable insurance companies, preserve our corporate existence, keep appropriate books and records of financial transactions, maintain our properties, provide financial and other reports to our lenders, limit pledging and disposition of assets and mergers and consolidations, and other similar covenants.

We and our consolidated subsidiaries are in compliance with all of our restrictive covenants.

Change In Cash, Cash Equivalents and Restricted Cash

Our Cash and cash equivalents at September 30, 2020 totaled approximately $9.0 billion, a $6.4 billion increase compared to December 31, 2019, primarily as a result of the factors discussed above.

Restricted cash totaled $1.2 billion and $1.3 billion at September 30, 2020 and December 31, 2019, respectively, primarily related to cash collections on the device payment plan agreement receivables that are required at certain specified times to be placed into segregated accounts.

Free Cash Flow

Free cash flow is a non-GAAP financial measure that reflects an additional way of viewing our liquidity that, we believe, when viewed with our GAAP results, provides management, investors and other users of our financial information with a more complete understanding of factors and trends affecting our cash flows. Free cash flow is calculated by subtracting capital expenditures (including capitalized software) from net cash provided by operating activities. We believe it is a more conservative measure of cash flow since purchases of fixed assets are necessary for ongoing operations. Free cash flow has limitations due to the fact that it does not represent the residual cash flow available for discretionary expenditures. For example, free cash flow does not incorporate payments made on finance lease obligations or cash payments for business acquisitions or wireless licenses. Therefore, we believe it is important to view free cash flow as a complement to our entire condensed consolidated statements of cash flows.

52

The following table reconciles net cash provided by operating activities to free cash flow:

	Nine Months Ended
	September 30,
(dollars in millions)	2020		2019		Change
Net cash provided by operating activities	$	32,472	$	26,748	$	5,724
Less Capital expenditures (including capitalized software)	14,168		12,332		1,836
Free cash flow	$	18,304	$	14,416	$	3,888

The increase in free cash flow during the nine months ended September 30, 2020, compared to the similar period in 2019, is a reflection of the increase in operating cash flows, partially offset by the increase in capital expenditures discussed above.

Market Risk

We are exposed to various types of market risk in the normal course of business, including the impact of interest rate changes, foreign currency exchange rate fluctuations, changes in investment, equity and commodity prices and changes in corporate tax rates. We employ risk management strategies, which may include the use of a variety of derivatives including cross currency swaps, forward starting interest rate swaps, interest rate swaps, interest rate caps, treasury rate locks and foreign exchange forwards. We do not hold derivatives for trading purposes.

It is our general policy to enter into interest rate, foreign currency and other derivative transactions only to the extent necessary to achieve our desired objectives in optimizing exposure to various market risks. Our objectives include maintaining a mix of fixed and variable rate debt to lower borrowing costs within reasonable risk parameters and to protect against earnings and cash flow volatility resulting from changes in market conditions. We do not hedge our market risk exposure in a manner that would completely eliminate the effect of changes in interest rates and foreign exchange rates on our earnings.

Counterparties to our derivative contracts are major financial institutions with whom we have negotiated derivatives agreements (ISDA master agreements) and credit support annex (CSA) agreements which provide rules for collateral exchange. The CSA agreements contain rating based thresholds such that we or our counterparties may be required to hold or post collateral based upon changes in outstanding positions as compared to established thresholds and changes in credit ratings. At September 30, 2020, we held $0.3 billion of collateral related to derivative contracts under collateral exchange agreements, which were recorded as Other current liabilities in our condensed consolidated balance sheet. At December 31, 2019, we held an insignificant amount of collateral related to derivative contracts under collateral exchange arrangements, which were recorded as Other current liabilities in our condensed consolidated balance sheet. While we may be exposed to credit losses due to the nonperformance of our counterparties, we consider the risk remote and do not expect that any such nonperformance would result in a significant effect on our results of operations or financial condition due to our diversified pool of counterparties. See Note 7 to the condensed consolidated financial statements for additional information regarding the derivative portfolio.

Interest Rate Risk

We are exposed to changes in interest rates, primarily on our short-term debt and the portion of long-term debt that carries floating interest rates. As of September 30, 2020, approximately 80% of the aggregate principal amount of our total debt portfolio consisted of fixed rate indebtedness, including the effect of interest rate swap agreements designated as hedges. The impact of a 100-basis-point change in interest rates affecting our floating rate debt would result in a change in annual interest expense, including our interest rate swap agreements that are designated as hedges, of approximately $233 million. The interest rates on our existing long-term debt obligations are unaffected by changes to our credit ratings.

Certain of our floating rate debt and our interest rate derivative transactions utilize interest rates that are linked to the London Inter-Bank Offered Rate (LIBOR) as the benchmark rate. LIBOR is the subject of recent U.S. and international regulatory guidance and proposals for reform. These reforms and other pressures may cause LIBOR to become unavailable or to perform or be reported differently than in the past. The consequences of these developments cannot be entirely predicted, but could include an increase in the cost of our floating rate debt or exposure under our interest rate derivative transactions. We do not anticipate a significant impact to our financial position given our current mix of variable and fixed-rate debt, taking into account the impact of our interest rate hedging.

Interest Rate Swaps

We enter into interest rate swaps to achieve a targeted mix of fixed and variable rate debt. We principally receive fixed rates and pay variable rates that are currently based on LIBOR, resulting in a net increase or decrease to Interest expense. These swaps are designated as fair value hedges and hedge against interest rate risk exposure of designated debt issuances. At September 30, 2020, the fair value of the asset and liability of these contracts were $1.8 billion and $317 million, respectively. At December 31, 2019, the fair value of the asset and liability of these contracts were $568 million and $173 million, respectively. At September 30, 2020 and December 31, 2019, the total notional amount of the interest rate swaps was $18.2 billion and $17.0 billion, respectively.

53

Forward Starting Interest Rate Swaps

We have entered into forward starting interest rate swaps designated as cash flow hedges in order to manage our exposure to interest rate changes on future forecasted transactions. At September 30, 2020, the fair value of the liability of these contracts was $980 million. At December 31, 2019, the fair value of the liability of these contracts was $604 million. At September 30, 2020 and December 31, 2019, the total notional amount of the forward starting interest rate swaps was $2.0 billion and $3.0 billion, respectively.

Interest Rate Caps

We also have interest rate caps which we use as an economic hedge but for which we have elected not to apply hedge accounting. We enter into interest rate caps to mitigate our interest exposure to interest rate increases on our ABS Financing Facilities and ABS Notes. The fair value of the asset and liability of these contracts were insignificant at both September 30, 2020 and December 31, 2019. At September 30, 2020 and December 31, 2019, there was no outstanding total notional amount for these contracts and $679 million, respectively.

Foreign Currency Risk

The functional currency for our foreign operations is primarily the local currency. The translation of income statement and balance sheet amounts of our foreign operations into U.S. dollars is recorded as cumulative translation adjustments, which are included in Accumulated other comprehensive income (loss) in our condensed consolidated balance sheets. Gains and losses on foreign currency transactions are recorded in the condensed consolidated statements of income in Other expense, net. At September 30, 2020, our primary translation exposure was to the British Pound Sterling, Euro, Australian Dollar, Canadian Dollar and Japanese Yen.

Cross Currency Swaps

We have entered into cross currency swaps designated as cash flow hedges to exchange our British Pound Sterling, Euro, Swiss Franc, Canadian Dollar and Australian Dollar-denominated cash flows into U.S. dollars and to fix our cash payments in U.S. dollars, as well as to mitigate the impact of foreign currency transaction gains or losses. At September 30, 2020, the fair value of the asset and liability of these contracts was $404 million and $1.4 billion, respectively. At December 31, 2019, the fair value of the asset and liability of these contracts was $211 million and $912 million, respectively. At September 30, 2020 and December 31, 2019, the total notional amount of the cross currency swaps was $24.7 billion and $23.1 billion, respectively.

Foreign Exchange Forwards

We also have foreign exchange forwards which we use as an economic hedge but for which we have elected not to apply hedge accounting. We enter into British Pound Sterling and Euro foreign exchange forwards to mitigate our foreign exchange rate risk related to non-functional currency denominated monetary assets and liabilities of international subsidiaries, as well as foreign exchange risk related to debt settlements. At both September 30, 2020 and December 31, 2019, the fair value of the asset of these contracts was insignificant. At September 30, 2020 and December 31, 2019, the total notional amount of the foreign exchange forwards was $1.3 billion and $1.1 billion, respectively.

Acquisitions and Divestitures

Spectrum License Transactions

From time to time, we enter into agreements to buy, sell or exchange spectrum licenses. We believe these spectrum license transactions have allowed us to continue to enhance the reliability of our wireless network, while also resulting in a more efficient use of spectrum. See Note 3 to the condensed consolidated financial statements for additional information.

BlueJeans Network, Inc.

In April 2020, we entered into a definitive purchase agreement to acquire BlueJeans, an enterprise-grade video conferencing and event platform, whose services are sold to Business customers globally. The transaction closed in May 2020. The aggregate cash consideration paid by Verizon at the closing of the transaction was approximately $397 million, net of cash acquired. See Note 3 to the condensed consolidated financial statements for additional information.

TracFone Wireless, Inc.

In September 2020, we entered into a purchase agreement (the Purchase Agreement) with America Movil to acquire Tracfone, a provider of prepaid and value mobile services in the U.S. Under the terms of the Purchase Agreement, we will acquire all of the stock of Tracfone for approximately $3.1 billion in cash and $3.1 billion in Verizon common stock, subject to customary adjustments, at closing. The number of shares issued will be based on an average trading price determined as of the closing date and is subject to a minimum number of shares issuable of 47,124,445 and a maximum number of shares issuable of 57,596,544. The Purchase Agreement also includes up to an additional $650 million in future cash consideration related to the achievement of certain performance measures and other commercial arrangements. The transaction is subject to regulatory approvals and closing conditions and is expected to close in the second half of 2021.

Bluegrass Cellular

In October 2020, we entered into a definitive agreement to acquire certain assets of Bluegrass Cellular, a rural wireless operator serving central Kentucky. Bluegrass Cellular provides wireless service to 210,000 customers in 34 counties in rural service areas 3, 4, and 5 in Central Kentucky. The transaction is subject to regulatory approvals and closing conditions and is expected to close late this year or early in 2021.

.

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Other

From time to time, we enter into strategic agreements to acquire various other businesses and investments. See Note 3 to the condensed consolidated financial statements for additional information.

Other Factors That May Affect Future Results

Regulatory and Competitive Trends

The information related to our Regulatory and Competitive Trends in Part I, Item I. "Business" included in our Annual Report on Form 10-K for the year ended December 31, 2019 is updated by the disclosure included above under "Impacts of the Recent Novel Coronavirus (COVID-19)".

 Cautionary Statement Concerning Forward-Looking Statements

In this report we have made forward-looking statements. These statements are based on our estimates and assumptions and are subject to risks and uncertainties. Forward-looking statements include the information concerning our possible or assumed future results of operations. Forward-looking statements also include those preceded or followed by the words "anticipates," "believes," "estimates," "expects," "hopes" or similar expressions. For those statements, we claim the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. We undertake no obligation to revise or publicly release the results of any revision to these forward-looking statements, except as required by law. Given these risks and uncertainties, readers are cautioned not to place undue reliance on such forward-looking statements.

The following important factors, along with those discussed elsewhere in this report and in other filings with the Securities and Exchange Commission (SEC), could affect future results and could cause those results to differ materially from those expressed in the forward-looking statements:

•cyber attacks impacting our networks or systems and any resulting financial or reputational impact;

•natural disasters, terrorist attacks or acts of war or significant litigation and any resulting financial or reputational impact;

•the impact of the global outbreak of COVID-19 on our operations, our employees and the ways in which our customers use our networks and other products and services;

•disruption of our key suppliers’ or vendors' provisioning of products or services, including as a result of the COVID-19 outbreak;

•material adverse changes in labor matters and any resulting financial or operational impact;

•the effects of competition in the markets in which we operate;

•failure to take advantage of developments in technology and address changes in consumer demand;

•performance issues or delays in the deployment of our 5G network resulting in significant costs or a reduction in the anticipated benefits of the enhancement to our networks;

•the inability to implement our business strategy;

•adverse conditions in the U.S. and international economies;

•changes in the regulatory environment in which we operate, including any increase in restrictions on our ability to operate our business;

•our high level of indebtedness;

•an adverse change in the ratings afforded our debt securities by nationally accredited ratings organizations or adverse conditions in the credit markets affecting the cost, including interest rates, and/or availability of further financing;

•significant increases in benefit plan costs or lower investment returns on plan assets;

•changes in tax laws or treaties, or in their interpretation; and

•changes in accounting assumptions that regulatory agencies, including the SEC, may require or that result from changes in the accounting rules or their application, which could result in an impact on earnings.

55

Item 3. Quantitative and Qualitative Disclosures About Market Risk

Information relating to market risk is included in Item 2, Management’s Discussion and Analysis of Financial Condition and Results of Operations under the caption "Market Risk."

Item 4. Controls and Procedures

Our Chief Executive Officer and Chief Financial Officer have evaluated the effectiveness of the registrant’s disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) of the Securities Exchange Act of 1934), as of the end of the period covered by this quarterly report, that ensure that information relating to the registrant which is required to be disclosed in this report is recorded, processed, summarized and reported within required time periods using the criteria for effective internal control established in Internal Control–Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission in 2013. Based on this evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that the registrant’s disclosure controls and procedures were effective as of September 30, 2020.

In the ordinary course of business, we routinely review our system of internal control over financial reporting and make changes to our systems and processes that are intended to ensure an effective internal control environment. In the third quarter of 2020, we began a multi-year implementation of a new global enterprise resource planning (ERP) system, which will replace many of our existing core financial systems. The ERP system is designed to enhance the flow of financial information, facilitate data analysis and accelerate information reporting. The implementation is expected to occur in phases over the next several years. During the third quarter of 2020, we have made changes to our internal controls to address processes impacted by the ERP system implementation.

As the phased implementation of the new ERP system continues, we could have changes to our processes and procedures which, in turn, could result in changes to our internal controls over financial reporting. As such changes occur, we will evaluate quarterly whether such changes materially affect our internal control over financial reporting.

Other than the above-noted changes, there were no changes in the Company’s internal control over financial reporting during the third quarter 2020 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Part II – Other Information

Item 1. Legal Proceedings

In October 2013, the California Attorney General’s Office notified certain Verizon companies of potential violations of California state hazardous waste statutes primarily arising from the disposal of electronic components, batteries and aerosol cans at certain California facilities. We are cooperating with this investigation and continue to monitor our operations relating to the management of hazardous waste. While penalties relating to the alleged violations could exceed $100,000, we do not expect that any penalties ultimately incurred will be material.

See Note 11 to the condensed consolidated financial statements for additional information regarding legal proceedings.

Item 1A. Risk Factors

There have been no material changes to our risk factors as previously disclosed in Part I, Item 1A. included in our Annual Report on Form 10-K for the year ended December 31, 2019 and in Part II, Item 1A. included in our Quarterly Report on Form 10-Q for the quarter ended March 31, 2020.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

In February 2020, the Verizon Board of Directors authorized a share buyback program to repurchase up to 100 million shares of the Company's common stock. The program will terminate when the aggregate number of shares purchased reaches 100 million or a new share repurchase plan superseding the current plan is authorized, whichever is sooner. Under the program, shares may be repurchased in privately negotiated transactions, on the open market, or otherwise, including through plans complying with Rule 10b5-1 under the Exchange Act. The timing and number of shares purchased under the program, if any, will depend on market conditions and the Company's capital allocation priorities.

Verizon did not repurchase any shares of Verizon common stock during the three months ended September 30, 2020. At September 30, 2020, the maximum number of shares that could be purchased by or on behalf of Verizon under our share buyback program was 100 million.

56

Item 6. Exhibits

Exhibit Number	Description
31.1	Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
31.2	Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
32.1	Certification of Chief Executive Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2	Certification of Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.INS	XBRL Instance Document - the instance document does not appear in the interactive data file because its XBRL tags are embedded within the inline XBRL document.
101.SCH	XBRL Taxonomy Extension Schema Document.
101.PRE	XBRL Taxonomy Presentation Linkbase Document.
101.CAL	XBRL Taxonomy Calculation Linkbase Document.
101.LAB	XBRL Taxonomy Label Linkbase Document.
101.DEF	XBRL Taxonomy Extension Definition Linkbase Document.
104	Cover Page Interactive Data File (formatted as inline XBRL with applicable taxonomy extension information contained in Exhibits 101).

57

Signature

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

	VERIZON COMMUNICATIONS INC.
Date: October 27, 2020	By	/s/	Anthony T. Skiadas
			Anthony T. Skiadas
			Senior Vice President and Controller
			(Principal Accounting Officer)

58

Exhibit Number	Description
31.1	Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
31.2	Certification of Chief Financial Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2002.
32.1	Certification of Chief Executive Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
32.2	Certification of Chief Financial Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2002.
101.INS	XBRL Instance Document - the instance document does not appear in the interactive data file because its XBRL tags are embedded within the inline XBRL document.
101.SCH	XBRL Taxonomy Extension Schema Document.
101.PRE	XBRL Taxonomy Presentation Linkbase Document.
101.CAL	XBRL Taxonomy Calculation Linkbase Document.
101.LAB	XBRL Taxonomy Label Linkbase Document.
101.DEF	XBRL Taxonomy Extension Definition Linkbase Document.
104	Cover Page Interactive Data File (formatted as inline XBRL with applicable taxonomy extension information contained in Exhibits 101).

59

EX-31.1

EXHIBIT 31.1

I, Hans E. Vestberg, certify that:

1.I have reviewed this quarterly report on Form 10-Q of Verizon Communications Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: October 27, 2020	/s/ Hans E. Vestberg
	Hans E. Vestberg
	Chairman and Chief Executive Officer

EX-31.2

EXHIBIT 31.2

I, Matthew D. Ellis, certify that:

1.I have reviewed this quarterly report on Form 10-Q of Verizon Communications Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5.The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: October 27, 2020	/s/ Matthew D. Ellis
	Matthew D. Ellis
	Executive Vice President and Chief Financial Officer

EX-32.1

EXHIBIT 32.1

CERTIFICATION OF CHIEF EXECUTIVE OFFICER PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002, PURSUANT TO SECTION 1350 OF CHAPTER 63 OF TITLE 18 OF THE UNITED STATES CODE

I, Hans E. Vestberg, Chairman and Chief Executive Officer of Verizon Communications Inc. (the Company), certify that:

(1)the report of the Company on Form 10-Q for the quarterly period ending September 30, 2020 (the Report) fully complies with the requirements of section 13(a) of the Securities Exchange Act of 1934 (the Exchange Act); and

(2)the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company as of the dates and for the periods referred to in the Report.

Date: October 27, 2020	/s/ Hans E. Vestberg
	Hans E. Vestberg
	Chairman and Chief Executive Officer

A signed original of this written statement required by Section 906, or other document authenticating, acknowledging, or otherwise adopting the signature that appears in typed form within the electronic version of this written statement required by Section 906, has been provided to Verizon Communications Inc. and will be retained by Verizon Communications Inc. and furnished to the Securities and Exchange Commission or its staff upon request.

EX-32.2

EXHIBIT 32.2

CERTIFICATION OF CHIEF FINANCIAL OFFICER PURSUANT TO SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002, PURSUANT TO SECTION 1350 OF CHAPTER 63 OF TITLE 18 OF THE UNITED STATES CODE

I, Matthew D. Ellis, Executive Vice President and Chief Financial Officer of Verizon Communications Inc. (the Company), certify that:

(1)the report of the Company on Form 10-Q for the quarterly period ending September 30, 2020 (the Report) fully complies with the requirements of section 13(a) of the Securities Exchange Act of 1934 (the Exchange Act); and

(2)the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company as of the dates and for the periods referred to in the Report.

Date: October 27, 2020	/s/ Matthew D. Ellis
	Matthew D. Ellis
	Executive Vice President and Chief Financial Officer

A signed original of this written statement required by Section 906, or other document authenticating, acknowledging, or otherwise adopting the signature that appears in typed form within the electronic version of this written statement required by Section 906, has been provided to Verizon Communications Inc. and will be retained by Verizon Communications Inc. and furnished to the Securities and Exchange Commission or its staff upon request.

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Trading Symbol	VZ26B
Security Exchange Name	NYSE
0.875% Notes due 2027
Entity Information [Line Items]
Title of 12(b) Security	0.875% Notes due 2027
Trading Symbol	VZ27E
Security Exchange Name	NYSE
1.375% Notes due 2028
Entity Information [Line Items]
Title of 12(b) Security	1.375% Notes due 2028
Trading Symbol	VZ28
Security Exchange Name	NYSE
1.875% Notes due 2029
Entity Information [Line Items]
Title of 12(b) Security	1.875% Notes due 2029
Trading Symbol	VZ29B
Security Exchange Name	NYSE
1.250% Notes due 2030
Entity Information [Line Items]
Title of 12(b) Security	1.250% Notes due 2030
Trading Symbol	VZ30
Security Exchange Name	NYSE
1.875% Notes due 2030
Entity Information [Line Items]
Title of 12(b) Security	1.875% Notes due 2030
Trading Symbol	VZ30A
Security Exchange Name	NYSE
2.625% Notes due 2031
Entity Information [Line Items]
Title of 12(b) Security	2.625% Notes due 2031
Trading Symbol	VZ31
Security Exchange Name	NYSE
2.500% Notes due 2031
Entity Information [Line Items]
Title of 12(b) Security	2.500% Notes due 2031
Trading Symbol	VZ31A
Security Exchange Name	NYSE
0.875% Notes due 2032
Entity Information [Line Items]
Title of 12(b) Security	0.875% Notes due 2032
Trading Symbol	VZ32
Security Exchange Name	NYSE
1.300% Notes due 2033
Entity Information [Line Items]
Title of 12(b) Security	1.300% Notes due 2033
Trading Symbol	VZ33B
Security Exchange Name	NYSE
4.750% Notes due 2034
Entity Information [Line Items]
Title of 12(b) Security	4.750% Notes due 2034
Trading Symbol	VZ34
Security Exchange Name	NYSE
3.125% Notes due 2035
Entity Information [Line Items]
Title of 12(b) Security	3.125% Notes due 2035
Trading Symbol	VZ35
Security Exchange Name	NYSE
3.375% Notes due 2036
Entity Information [Line Items]
Title of 12(b) Security	3.375% Notes due 2036
Trading Symbol	VZ36A
Security Exchange Name	NYSE
2.875% Notes due 2038
Entity Information [Line Items]
Title of 12(b) Security	2.875% Notes due 2038
Trading Symbol	VZ38B
Security Exchange Name	NYSE
1.500% Notes due 2039
Entity Information [Line Items]
Title of 12(b) Security	1.500% Notes due 2039
Trading Symbol	VZ39C
Security Exchange Name	NYSE
3.500% Fixed Rate Notes due 2039
Entity Information [Line Items]
Title of 12(b) Security	3.500% Fixed Rate Notes due 2039
Trading Symbol	VZ39D
Security Exchange Name	NYSE
1.850% Notes due 2040
Entity Information [Line Items]
Title of 12(b) Security	1.850% Notes due 2040
Trading Symbol	VZ40
Security Exchange Name	NYSE

XML

Condensed Consolidated Statements of Income - USD ($) shares in Millions, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Operating Revenues
Operating Revenues	$ 31,543	$ 32,894	$ 93,600	$ 97,093
Operating Expenses
Selling, general and administrative expense	7,339	7,216	23,080	21,682
Depreciation and amortization expense	4,192	4,114	12,523	12,577
Total Operating Expenses	23,865	24,714	71,982	73,354
Operating Income	7,678	8,180	21,618	23,739
Equity in losses of unconsolidated businesses	(9)	(1)	(34)	(20)
Other expense, net	(774)	(110)	(703)	(1,127)
Interest expense	(1,044)	(1,146)	(3,167)	(3,571)
Income Before Provision For Income Taxes	5,851	6,923	17,714	19,021
Provision for income taxes	(1,347)	(1,586)	(4,084)	(4,450)
Net Income	4,504	5,337	13,630	14,571
Net income attributable to noncontrolling interests	147	143	417	401
Net income attributable to Verizon	4,357	5,194	13,213	14,170
Net Income	$ 4,504	$ 5,337	$ 13,630	$ 14,571
Basic Earnings Per Common Share
Net income attributable to Verizon (USD per share)	$ 1.05	$ 1.26	$ 3.19	$ 3.42
Weighted-average shares outstanding (in shares)	4,140	4,138	4,139	4,138
Diluted Earnings Per Common Share
Net income attributable to Verizon (USD per share)	$ 1.05	$ 1.25	$ 3.19	$ 3.42
Weighted-average shares outstanding (in shares)	4,142	4,140	4,141	4,140
Service and Other
Operating Revenues
Operating Revenues	$ 27,431	$ 27,753	$ 81,604	$ 82,301
Service
Operating Expenses
Cost of services and equipment	7,955	7,902	23,348	23,396
Wireless equipment
Operating Revenues
Operating Revenues	4,112	5,141	11,996	14,792
Operating Expenses
Cost of services and equipment	$ 4,379	$ 5,482	$ 13,031	$ 15,699

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Condensed Consolidated Statements of Comprehensive Income - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Statement of Comprehensive Income [Abstract]
Net Income	$ 4,504	$ 5,337	$ 13,630	$ 14,571
Other Comprehensive Income (Loss), Net of Tax (Expense) Benefit
Foreign currency translation adjustments, net of tax of	124	(10)	81	(53)
Unrealized gain (loss) on cash flow hedges, net of tax of	505	(166)	(1,391)	(716)
Unrealized gain on marketable securities, net of tax of	2	2	7	10
Defined benefit pension and postretirement plans, net of tax of	(169)	(169)	(507)	(507)
Other comprehensive income (loss) attributable to Verizon	462	(343)	(1,810)	(1,266)
Total Comprehensive Income	4,966	4,994	11,820	13,305
Comprehensive income attributable to noncontrolling interests	147	143	417	401
Comprehensive income attributable to Verizon	4,819	4,851	11,403	12,904
Total Comprehensive Income	$ 4,966	$ 4,994	$ 11,820	$ 13,305

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Condensed Consolidated Statements of Comprehensive Income (Parenthetical) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Statement of Comprehensive Income [Abstract]
Foreign currency translation adjustments, tax	$ 10	$ (10)	$ 10	$ (12)
Unrealized gain (loss) on cash flow hedges, tax	(176)	59	483	257
Unrealized gain (loss) on marketable securities, tax	(1)	(1)	(2)	(3)
Defined benefit pension and postretirement plans, tax	$ 55	$ 56	$ 166	$ 168

XML

Condensed Consolidated Balance Sheets - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Current assets
Cash and cash equivalents	$ 8,983	$ 2,594
Accounts receivable	23,846	26,162
Less Allowance for credit losses	1,229	0
Less Allowance for doubtful accounts	0	733
Accounts receivable, net (Note 1)	22,617	25,429
Inventories	1,457	1,422
Prepaid expenses and other	5,515	8,028
Total current assets	38,572	37,473
Property, plant and equipment	276,210	265,734
Less Accumulated depreciation	183,028	173,819
Property, plant and equipment, net	93,182	91,915
Investments in unconsolidated businesses	535	558
Wireless licenses	95,958	95,059
Goodwill	24,799	24,389
Other intangible assets, net	9,599	9,498
Operating lease right-of-use assets	22,680	22,694
Other assets	11,669	10,141
Total assets	296,994	291,727
Current liabilities
Debt maturing within one year	5,770	10,777
Accounts payable and accrued liabilities	17,391	21,806
Current operating lease liabilities	3,494	3,261
Other current liabilities	9,530	9,024
Total current liabilities	36,185	44,868
Long-term debt	109,790	100,712
Employee benefit obligations	18,756	17,952
Deferred income taxes	34,567	34,703
Non-current operating lease liabilities	18,155	18,393
Other liabilities	13,011	12,264
Total long-term liabilities	194,279	184,024
Commitments and Contingencies
Equity
Series preferred stock	0	0
Common stock	429	429
Additional paid in capital	13,404	13,419
Retained earnings	58,473	53,147
Accumulated other comprehensive income (loss)	(812)	998
shares outstanding)	(6,721)	(6,820)
Deferred compensation – employee stock ownership plans and other	296	222
Noncontrolling interests	1,461	1,440
Total equity	66,530	62,835
Total liabilities and equity	$ 296,994	$ 291,727
Common stock, shares issued (in shares)	4,291,433,646	4,291,433,646

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Condensed Consolidated Balance Sheets (Parenthetical) - $ / shares	Sep. 30, 2020	Dec. 31, 2019
Statement of Financial Position [Abstract]
Series preferred stock, par value (USD per share)	$ 0.10	$ 0.10
Series preferred stock, shares authorized (in shares)	250,000,000	250,000,000
Series preferred stock, shares issued (in shares)	0	0
Common stock, par value (USD per share)	$ 0.10	$ 0.10
Common stock, shares authorized (in shares)	6,250,000,000	6,250,000,000
Common stock, shares issued (in shares)	4,291,433,646	4,291,433,646
Treasury stock, shares issued (in shares)	153,339,279	155,605,527

XML

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Cash Flows from Operating Activities
Net Income	$ 13,630	$ 14,571
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization expense	12,523	12,577
Employee retirement benefits	867	(105)
Deferred income taxes	530	1,070
Provision for expected credit losses	1,100	1,131
Equity in losses of unconsolidated businesses, net of dividends received	67	64
Net loss on sale of divested businesses	0	94
Changes in current assets and liabilities, net of effects from acquisition/disposition of businesses	1,345	(3,902)
Discretionary employee benefits contributions	0	(300)
Other, net	2,410	1,548
Net cash provided by operating activities	32,472	26,748
Cash Flows from Investing Activities
Capital expenditures (including capitalized software)	(14,168)	(12,332)
Acquisitions of businesses, net of cash acquired	(507)	(29)
Acquisitions of wireless licenses	(1,987)	(299)
Proceeds from dispositions of businesses	0	27
Other, net	(1,807)	476
Net cash used in investing activities	(18,469)	(12,157)
Cash Flows from Financing Activities
Proceeds from long-term borrowings	12,387	8,360
Proceeds from asset-backed long-term borrowings	4,439	3,982
Repayments of long-term borrowings and finance lease obligations	(8,853)	(12,486)
Repayments of asset-backed long-term borrowings	(6,726)	(5,273)
Dividends paid	(7,636)	(7,474)
Other, net	(1,348)	(1,410)
Net cash used in financing activities	(7,737)	(14,301)
Increase in cash, cash equivalents and restricted cash	6,266	290
Cash, cash equivalents and restricted cash, beginning of period	3,917	3,916
Cash, Cash equivalents and restricted cash, end of period (Note 1)	$ 10,183	$ 4,206

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Basis of Presentation

9 Months Ended

Sep. 30, 2020

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Basis of Presentation

Note 1. Basis of Presentation

The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles (GAAP) in the United States (U.S.) and based upon Securities and Exchange Commission rules that permit reduced disclosure for interim periods. For a more complete discussion of significant accounting policies and certain other information, you should refer to the financial statements included in Verizon Communications Inc.'s (Verizon or the Company) Annual Report on Form 10-K for the year ended December 31, 2019. These financial statements reflect all adjustments that are necessary for a fair presentation of results of operations and financial condition for the interim periods shown, including normal recurring accruals and other items. The results for the interim periods are not necessarily indicative of results for the full year.

Certain amounts have been reclassified to conform to the current period’s presentation.

Use of Estimates

U.S. GAAP requires management to make estimates and assumptions that affect reported amounts and disclosures. These estimates and assumptions take into account historical and forward-looking factors that the Company believes are reasonable, including but not limited to the potential impacts arising from the recent novel coronavirus (COVID-19) pandemic and public and private sector policies and initiatives aimed at reducing its transmission. As the extent and duration of the impacts from COVID-19 remain unclear, the Company’s estimates and assumptions may evolve as conditions change. Actual results could differ significantly from those estimates.

Examples of significant estimates include the allowance for credit losses, the recoverability of intangible assets, property, plant and equipment, and other long-lived assets, the incremental borrowing rate for the lease liability, fair value measurements, including those related to financial instruments, goodwill, spectrum licenses and intangible assets, unrecognized tax benefits, valuation allowances on tax assets, pension and postretirement benefit obligations, contingencies and the identification and valuation of assets acquired and liabilities assumed in connection with business combinations.

Earnings Per Common Share

There were a total of approximately 2 million outstanding dilutive securities, primarily consisting of restricted stock units, included in the computation of diluted earnings per common share for the three and nine months ended September 30, 2020 and September 30, 2019.

Cash, Cash Equivalents and Restricted Cash

We consider all highly liquid investments with an original maturity of 90 days or less when purchased to be cash equivalents. Cash equivalents are stated at cost, which approximates quoted market value and includes amounts held in money market funds.

Cash collections on the device payment plan agreement receivables collateralizing asset-backed debt securities are required at certain specified times to be placed into segregated accounts. Deposits to the segregated accounts are considered restricted cash and are included in Prepaid expenses and other and Other assets in our condensed consolidated balance sheets.

Cash, cash equivalents and restricted cash are included in the following line items in the condensed consolidated balance sheets:

	At September 30,		At December 31,		Increase / (Decrease)
(dollars in millions)	2020		2019
Cash and cash equivalents	$	8,983	$	2,594	$	6,389
Restricted cash:
Prepaid expenses and other	1,075		1,221		(146)
Other assets	125		102		23
Cash, cash equivalents and restricted cash	$	10,183	$	3,917	$	6,266

Allowance for Credit Losses

Prior to January 1, 2020, accounts receivable were recorded at cost less an allowance for doubtful accounts. The gross amount of accounts receivable and corresponding allowance for doubtful accounts were presented separately in the condensed consolidated balance sheets. We maintained allowances for uncollectible accounts receivable, including our direct-channel device payment plan agreement receivables, for estimated losses resulting from the failure or inability of our customers to make required payments. Indirect-channel device payment receivables are considered financial instruments and were initially recorded at fair value net of imputed interest, and credit losses were recorded as incurred. However, receivable balances were assessed quarterly for impairment and an allowance was recorded if the receivable was considered impaired. Subsequent to January 1, 2020, accounts receivable are recorded at amortized cost less an allowance for credit losses that are not expected to be recovered. The gross amount of accounts receivable and corresponding allowance for credit losses are presented separately in the condensed consolidated balance sheets. We maintain allowances for credit losses resulting from the expected failure or inability of our customers to make required payments. We recognize the allowance for credit losses at inception and reassess quarterly based on management’s expectation of the asset’s collectability. The allowance is based on multiple factors including historical

experience with bad debts, the credit quality of the customer base, the aging of such receivables and current macroeconomic conditions, such as the COVID-19 pandemic, as well as management’s expectations of conditions in the future, if applicable. Our allowance for credit losses is based on management’s assessment of the collectability of assets pooled together with similar risk characteristics.

We pool our device payment plan agreement receivables based on the credit quality indicators and shared risk characteristics of "new customers" and "existing customers." New customers are defined as customers who have been with Verizon for less than 210 days if they are classified as a Consumer segment customer, or less than 12 months if they are classified as a Business segment customer. Existing customers are defined as customers who have been with Verizon for more than 210 days if they are in Consumer, or more than 12 months if they are in Business. We record an allowance to reduce the receivables to the amount that is expected to be collectible. For device payment plan agreement receivables, we record bad debt expense based on a default and loss calculation using our proprietary loss model. The expected loss rate is determined based on customer credit scores and other qualitative factors as noted above. The loss rate is assigned individually on a customer by customer basis and the custom credit scores are then aggregated by vintage and used in our proprietary loss model to calculate the weighted-average loss rate used for determining the allowance balance.

We monitor the collectability of our wireless service receivables as one overall pool. Wireline service receivables are disaggregated and pooled by the following customer groups: consumer, small and medium business, global enterprise and wholesale. For wireless service receivables and wireline consumer and small and medium business receivables, the allowance is calculated based on a 12 month rolling average write-off balance multiplied by the average life-cycle of an account from billing to write-off. The risk of loss is assessed over the contractual life of the receivables and we adjust the historical loss amounts for current and future conditions based on management’s qualitative considerations. For global enterprise and wholesale wireline receivables, the allowance for credit losses is based on historical write-off experience and individual customer credit risk, if applicable. We consider multiple factors in determining the allowance as discussed above.

Recently Adopted Accounting Standard

The following Accounting Standard Updates (ASUs) were issued by the Financial Accounting Standards Board (FASB), and have been recently adopted by Verizon.

Description	Date of Adoption	Effect on Financial Statements
ASU 2016-13, ASU 2018-19, ASU 2019-04, and ASU 2019-05, Financial Instruments - Credit Losses (Topic 326)
In June 2016, the FASB issued Topic 326 which requires certain financial assets to be measured at amortized cost net of an allowance for estimated credit losses, such that the net receivable represents the present value of expected cash collection. In addition, this standard update requires that certain financial assets be measured at amortized cost reflecting an allowance for estimated credit losses expected to occur over the life of the assets. The estimate of credit losses must be based on all relevant information including historical information, current conditions, and reasonable and supportable forecasts that affect the collectability of the amounts. An entity applies the update through a cumulative effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is effective (January 1, 2020). A prospective transition approach is required for debt securities for which an other-than-temporary impairment has been recognized before the effective date. Early adoption of this standard is permitted.	1/1/2020	We adopted Topic 326 beginning on January 1, 2020 using the modified retrospective approach with a cumulative effect adjustment to opening retained earnings recorded at the beginning of the period of adoption. Therefore upon adoption, we recognized and measured estimated credit losses without revising comparative period information or disclosures. We recorded the pre-tax cumulative effect of $265 million ($200 million net of tax) as a reduction to the January 1, 2020 opening balance of retained earnings, which was related to the timing of expected credit loss recognition for certain device payment plan receivables based upon reasonable and supportable forecasts of the future economic condition as of January 1, 2020. Additionally, the adoption of the standard impacted the condensed consolidated balance sheet by presenting financial assets measured at amortized cost separate from the allowance for estimated credit losses. There is no significant impact to our operating results for the current period due to this standard update.
ASU 2020-04, Reference Rate Reform (Topic 848)
Topic 848 provides temporary optional guidance to ease the potential burden in accounting for reference rate reform. Topic 848 provides optional expedients and exceptions for applying U.S. GAAP to transactions affected by reference rate reform if certain criteria are met.	3/12/2020	Topic 848 was effective for the Company beginning on March 12, 2020, and we will apply the amendments prospectively through December 31, 2022. There was no impact to our condensed consolidated financial statements for the current period as a result of adopting this standard update.

The cumulative after-tax effect of the changes made to our condensed consolidated balance sheet for the adoption of Topic 326 were as follows:

(dollars in millions)	At December 31, 2019		Adjustments due to Topic 326		At January 1, 2020
Allowance for credit losses	$	—	$	919	$	919
Allowance for doubtful accounts	733		(733)		—
Other assets	10,141		(79)		10,062
Deferred income taxes	34,703		(65)		34,638
Retained earnings	53,147		(200)		52,947

See Note 6 for additional information related to credit losses, including disclosures required under Topic 326.

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Revenues and Contract Costs

9 Months Ended

Sep. 30, 2020

Revenue from Contract with Customer [Abstract]

Revenues and Contract Costs

Note 2. Revenues and Contract Costs

We earn revenue from contracts with customers, primarily through the provision of telecommunications and other services and through the sale of wireless equipment.

Revenue by Category

We have two reportable segments that we operate and manage as strategic business units - Consumer and Business. Revenue is disaggregated by products and services within Consumer and customer groups (Small and Medium Business, Global Enterprise, Public Sector and Other, and Wholesale) within Business. See Note 10 for additional information on revenue by segment.

Corporate and other includes the results of our media business, Verizon Media Group (Verizon Media), and other businesses. Verizon Media generated revenues from contracts with customers under ASU 2014-09, "Revenue from Contracts with Customers" (Topic 606) of approximately $1.7 billion and $4.7 billion during the three and nine months ended September 30, 2020, respectively. Verizon Media generated revenues from contracts with customers under Topic 606 of approximately $1.8 billion and $5.4 billion during the three and nine months ended September 30, 2019, respectively.    

We also earn revenues that are not accounted for under Topic 606 from leasing arrangements (such as towers), captive reinsurance arrangements primarily related to wireless device insurance and the interest on equipment financed on a device payment plan agreement when sold to the customer by an authorized agent. As allowed by the practical expedient within ASU 2016-02, "Leases" (Topic 842), we have elected to combine the lease and non-lease components for those arrangements of customer premise equipment where we are the lessor as components accounted for under Topic 606. During the three and nine months ended September 30, 2020, revenues from arrangements that were not accounted for under Topic 606 were approximately $715 million and $2.3 billion, respectively. During the three and nine months ended September 30, 2019, revenues from arrangements that were not accounted for under Topic 606 were approximately $779 million and $2.4 billion, respectively.

Remaining Performance Obligations

When allocating the total contract transaction price to identified performance obligations, a portion of the total transaction price may relate to service performance obligations which were not satisfied or are partially satisfied as of the end of the reporting period. Below we disclose information relating to these unsatisfied performance obligations. Upon adoption, we elected to apply the practical expedient available under Topic 606 that provides the option to exclude the expected revenues arising from unsatisfied performance obligations related to contracts that have an original expected duration of one year or less. This situation primarily arises with respect to certain month-to-month service contracts. At September 30, 2020, month-to-month service contracts represented approximately 90% of our wireless postpaid contracts and approximately 70% of our wireline Consumer and Small and Medium Business contracts, compared to September 30, 2019, for which month-to-month service contracts represented approximately 87% of our wireless postpaid contracts and 59% of our wireline Consumer and Small and Medium Business contracts.

Additionally, certain contracts provide customers the option to purchase additional services. The fees related to these additional services are recognized when the customer exercises the option (typically on a month-to-month basis).

Contracts for wireless services are generally either month-to-month and cancellable at any time (typically under a device payment plan) or contain terms ranging from greater than one month to up to two years (typically under a fixed-term plan). Additionally, customers may incur charges based on usage or additional optional services purchased in conjunction with entering into a contract that can be cancelled at any time and therefore are not included in the transaction price. The transaction price allocated to service performance obligations, which are not satisfied or are partially satisfied as of the end of the reporting period, are generally related to contracts that are not accounted for as month-to-month contracts.

Our Consumer group customers also include traditional wholesale resellers that purchase and resell wireless service under their own brands to their respective customers. Reseller arrangements generally include a stated contract term, which typically extends longer than two years and, in some cases, include a periodic minimum revenue commitment over the contract term for which revenues will be recognized in future periods.

Consumer customer contracts for wireline services are generally month-to-month; however, they may have a service term of two years or shorter than twelve months. Certain contracts with Business customers for wireline services extend into future periods, contain fixed monthly fees and usage-based fees, and can include annual commitments in each year of the contract or commitments over the entire specified contract term; however, a significant number of contracts for wireline services with our Business customers have a contract term that is twelve months or less.

Additionally, there are certain contracts with Business customers for wireline and telematics services and certain Verizon Media contracts with customers that have a contractual minimum fee over the total contract term. We cannot predict the time period when revenue will be recognized related to those contracts; thus, they are excluded from the time bands below. These contracts have varying terms spanning over approximately five years ending in June 2025 and have aggregate contract minimum payments totaling $2.5 billion.

At September 30, 2020, the transaction price related to unsatisfied performance obligations for total Verizon that is expected to be recognized for the remainder of 2020, 2021 and thereafter was $5.1 billion, $15.0 billion and $5.7 billion, respectively. Remaining performance obligation estimates are subject to change and are affected by several factors, including terminations and changes in the timing and scope of contracts, arising from contract modifications.

Accounts Receivable and Contract Balances

The timing of revenue recognition may differ from the time of billing to our customers. Receivables presented in our condensed consolidated balance sheets represent an unconditional right to consideration. Contract balances represent amounts from an arrangement when either Verizon has performed, by transferring goods or services to the customer in advance of receiving all or partial consideration for such goods and services from the customer, or the customer has made payment to Verizon in advance of obtaining control of the goods and/or services promised to the customer in the contract.

Contract assets primarily relate to our rights to consideration for goods or services provided to customers but for which we do not have an unconditional right at the reporting date. Under a fixed-term plan, total contract revenue is allocated between wireless service and equipment revenues. In conjunction with these arrangements, a contract asset is created, which represents the difference between the amount of equipment revenue recognized upon sale and the amount of consideration received from the customer when the performance obligation related to the transfer of control of the equipment is satisfied. The contract asset is reclassified to accounts receivable as wireless services are provided and billed. We have the right to bill the customer as service is provided over time, which results in our right to the payment being unconditional. The contract asset balances are presented in our condensed consolidated balance sheets as Prepaid expenses and other and Other assets. We recognize the allowance for credit losses at inception and reassess quarterly based on management’s expectation of the asset’s collectability.

Contract liabilities arise when we bill our customers and receive consideration in advance of providing the goods or services promised in the contract. We typically bill service one month in advance, which is the primary component of the contract liability balance. Contract liabilities are recognized as revenue when services are provided to the customer. The contract liability balances are presented in our condensed consolidated balance sheets as Other current liabilities and Other liabilities.

The following table presents information about receivables from contracts with customers:

	At September 30,		At January 1,		At September 30,		At January 1,
(dollars in millions)	2020		2020		2019		2019
Receivables(1)	$	11,094	$	12,078	$	11,900	$	12,104
Device payment plan agreement receivables(2)	9,559		11,741		10,538		8,940

⁽¹⁾Balances do not include receivables related to the following contracts: leasing arrangements (such as towers), captive reinsurance arrangements primarily related to wireless device insurance and the interest on equipment financed on a device payment plan agreement when sold to the customer by an authorized agent.

⁽²⁾Included in device payment plan agreement receivables presented in Note 6. Balances do not include receivables related to contracts completed prior to January 1, 2018 and receivables derived from the sale of equipment on a device payment plan through an authorized agent.

The following table presents information about contract balances:

	At September 30,		At January 1,		At September 30,		At January 1,
(dollars in millions)	2020		2020		2019		2019
Contract asset	$	923	$	1,150	$	1,102	$	1,003
Contract liability (1)	5,321		5,307		5,082		4,943

⁽¹⁾ Revenue recognized related to contract liabilities existing at January 1, 2020 were $124 million and $4.2 billion for the three and nine months ended September 30, 2020, respectively. Revenue recognized related to contract liabilities existing at January 1, 2019 were $235 million and $4.1 billion for the three and nine months ended September 30, 2019, respectively.

The balance of contract assets and contract liabilities recorded in our condensed consolidated balance sheets were as follows:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Assets
Prepaid expenses and other	$	733	$	848
Other assets	190		302
Total	$	923	$	1,150
Liabilities
Other current liabilities	$	4,683	$	4,651
Other liabilities	638		656
Total	$	5,321	$	5,307

Contract Costs

Topic 606 requires the recognition of an asset for incremental costs to obtain a customer contract, which are then amortized to expense over the respective periods of expected benefit. We recognize an asset for incremental commission expenses paid to internal and external sales personnel and agents in conjunction with obtaining customer contracts. We only defer these costs when we have determined the commissions are incremental costs that would not have been incurred absent the customer contract and are expected to be recoverable. Costs to obtain a contract are amortized and recorded ratably as commission expense over the period representing the transfer of goods or services to which the assets relate. Costs to obtain wireless contracts are amortized over both of our Consumer and Business customers' estimated device upgrade cycles, as such costs are typically incurred each time a customer upgrades. Costs to obtain wireline contracts are amortized as expense over the estimated customer relationship period for our Consumer customers. Incremental costs to obtain wireline contracts for our Business customers are insignificant. Costs to obtain contracts are recorded in Selling, general and administrative expense.

We also defer costs incurred to fulfill contracts that: (1) relate directly to the contract; (2) are expected to generate resources that will be used to satisfy our performance obligation under the contract; and (3) are expected to be recovered through revenue generated under the contract. Contract fulfillment costs are expensed as we satisfy our performance obligations and recorded in Cost of services. These costs principally relate to direct costs that enhance our wireline business resources, such as costs incurred to install circuits.

We determine the amortization periods for our costs incurred to obtain or fulfill a customer contract at a portfolio level due to the similarities within these customer contract portfolios.

Other costs, such as general costs or costs related to past performance obligations, are expensed as incurred.

Collectively, costs to obtain a contract and costs to fulfill a contract are referred to as deferred contract costs, and amortized over a two-to five-year period. Deferred contract costs are classified as current or non-current within Prepaid expenses and other and Other assets, respectively.

The balances of deferred contract costs included in our condensed consolidated balance sheets were as follows:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Assets
Prepaid expenses and other	$	2,428	$	2,578
Other assets	1,805		1,911
Total	$	4,233	$	4,489

For the three and nine months ended September 30, 2020, we recognized expense of $763 million and $2.3 billion, respectively, associated with the amortization of deferred contract costs, primarily within Selling, general and administrative expense in our condensed consolidated statements of income. For the three and nine months ended September 30, 2019, we recognized expense of $687 million and $1.9 billion, respectively, associated with the amortization of deferred contract costs, primarily within Selling, general and administrative expense in our condensed consolidated statements of income.

We assess our deferred contract costs for impairment on a quarterly basis. We recognize an impairment charge to the extent the carrying amount of a deferred cost exceeds the remaining amount of consideration we expect to receive in exchange for the goods and services related to the cost, less the expected costs related directly to providing those goods and services that have not yet been recognized as expenses. There have been no impairment charges recognized for the three and nine months ended September 30, 2020 or September 30, 2019.

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Acquisitions and Divestitures

9 Months Ended

Sep. 30, 2020

Business Combinations [Abstract]

Acquisitions and Divestitures

Note 3. Acquisitions and Divestitures

Spectrum License Transactions

In March 2020, the Federal Communication Commission's (FCC) incentive auction, Auction 103, for spectrum licenses in the upper 37 Gigahertz (GHz), 39 GHz, and 47 GHz bands concluded. Verizon participated in this incentive auction and was the high bidder on 4,940 licenses, which primarily consisted of 37 GHz and, to a lesser extent, 39 GHz spectrum. As an incumbent licensee, our 39 GHz licenses provided us with incentive payments that were applied towards the purchase price of spectrum in the auction. The value of the licenses won by Verizon amounted to $3.4 billion, of which $1.8 billion was settled with the relinquished 39 GHz licenses. The remaining balance was settled in cash of $1.6 billion, of which $101 million was paid in December 2019. In connection with the incentive auction, a pre-tax net loss of $1.2 billion ($914 million after-tax) was recorded in Selling, general and administrative expense in the condensed consolidated statement of income for the nine months ended September 30, 2020 because the exchange of the previously held licenses for new licenses had commercial substance. See Note 4 for additional information. The new reconfigured licenses were received in the second quarter 2020 and are included in Wireless licenses in our condensed consolidated balance sheet. The average remaining renewal period for these acquired licenses was 9.9 years.

The fair value of the licenses represents a Level 2 measurement as defined in Accounting Standards Codification 820, Fair Value Measurements and Disclosures, and was determined based on the final auction price for each defined geographical area.

In September 2020, the FCC completed Auction 105 for Priority Access Licenses. Verizon participated in the auction and was the high bidder on 557 licenses in the 3.5 GHz band. We submitted an application to the FCC and paid a cash deposit of approximately $1.9 billion for the licenses. Deposits required to participate in these auctions and purchase licenses are recorded within Other assets in our condensed consolidated balance sheet until the corresponding licenses are received, and within Net cash used in investing activities in our condensed consolidated statements of cash flows. The timing of when the licenses will be issued will be determined by the FCC after all payments have been made.

During the three and nine months ended September 30, 2020, we entered into and completed various other wireless license acquisitions for cash consideration of approximately $116 million and $293 million, respectively.

BlueJeans Network, Inc.

In April 2020, we entered into a definitive purchase agreement to acquire BlueJeans Network, Inc. (BlueJeans), an enterprise-grade video conferencing and event platform, whose services are sold to Business customers globally. The transaction closed in May 2020. The aggregate cash consideration paid by Verizon at the closing of the transaction was approximately $397 million, net of cash acquired.

The financial results of BlueJeans are included in the consolidated results of Verizon from the date of acquisition. These amounts are insignificant for the three and nine months ended September 30, 2020.

The acquisition of BlueJeans was accounted for as a business combination. We are currently assessing the identification and measurement of the assets acquired and liabilities assumed based on their fair values as of the close of the acquisition, subject to customary closing adjustments. Preliminarily, we recorded approximately $296 million of goodwill and $192 million of other intangible assets, which primarily consisted of customer lists and internally developed technology. Goodwill is calculated as the difference between the acquisition date fair value of the consideration transferred and the fair value of the net assets acquired. The goodwill represents future economic benefits that we expect to achieve as a result of the acquisition. The goodwill related to this acquisition is included within Business.

TracFone Wireless, Inc.

In September 2020, we entered into a purchase agreement (the Purchase Agreement) with America Movil to acquire TracFone Wireless, Inc. (Tracfone), a provider of prepaid and value mobile services in the U.S. Under the terms of the Purchase Agreement, we will acquire all of the stock of Tracfone for approximately $3.1 billion in cash and $3.1 billion in Verizon common stock, subject to customary adjustments, at closing. The number of shares issued will be based on an average trading price determined as of the closing date and is subject to a minimum number of shares issuable of 47,124,445 and a maximum number of shares issuable of 57,596,544. The Purchase Agreement also includes up to an additional $650 million in future cash consideration related to the achievement of certain performance measures and other commercial arrangements. The transaction is subject to regulatory approvals and closing conditions and is expected to close in the second half of 2021.

Bluegrass Cellular

In October 2020, we entered into a definitive agreement to acquire certain assets of Bluegrass Cellular, a rural wireless operator serving central Kentucky. Bluegrass Cellular provides wireless service to 210,000 customers in 34 counties in rural service areas 3, 4, and 5 in Central Kentucky. The transaction is subject to regulatory approvals and closing conditions and is expected to close late this year or early in 2021.

Other

For the nine months ended September 30, 2020, we completed other acquisitions for approximately $113 million in cash consideration.

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Wireless Licenses, Goodwill and Other Intangible Assets

9 Months Ended

Sep. 30, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Wireless Licenses, Goodwill and Other Intangible Assets

Note 4. Wireless Licenses, Goodwill, and Other Intangible Assets

Wireless Licenses

The carrying amounts of Wireless licenses are as follows:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Wireless licenses	$	95,958	$	95,059

At September 30, 2020 and 2019, approximately $6.9 billion and $6.5 billion, respectively, of wireless licenses were under development for commercial service for which we were capitalizing interest costs. We recorded approximately $171 million and $248 million of capitalized interest on wireless licenses for the nine months ended September 30, 2020 and 2019, respectively.

In March 2020, we reclassified substantially all of our 39 GHz wireless licenses, including capitalized interest, with a carrying value of $2.8 billion to assets held for sale in connection with the FCC's incentive auction, Auction 103. As a result, these wireless licenses were adjusted down to their fair value of $1.6 billion resulting in a pre-tax loss of $1.2 billion ($914 million after-tax) for the nine months ended September 30, 2020. The new reconfigured licenses were received in the second quarter 2020 and had a value of $3.4 billion. See Note 3 for additional information regarding spectrum license transactions.

During 2020, we renewed various wireless licenses in accordance with FCC regulations. The average renewal period for these licenses was 10 years.

Goodwill

Changes in the carrying amount of Goodwill are as follows:

(dollars in millions)	Consumer		Business		Other		Total
Balance at January 1, 2020 (1)	$	17,104	$	7,269	$	16	$	24,389
Acquisitions (2)	109		296		—		405
Reclassifications, adjustments and other	—		5		—		5
Balance at September 30, 2020 (1)	$	17,213	$	7,570	$	16	$	24,799

⁽¹⁾ Other Goodwill is net of accumulated impairment charges of $4.8 billion, related to our Media reporting unit.

⁽²⁾ Changes in goodwill due to acquisitions is related to BlueJeans and an other insignificant transaction. See Note 3 for additional information.

Other Intangible Assets

The following table displays the composition of Other intangible assets, net as well as the respective amortization period:

	At September 30, 2020						At December 31, 2019
(dollars in millions)	Gross Amount		Accumulated Amortization		Net Amount		Gross Amount		Accumulated Amortization		Net Amount
Customer lists (8 to 13 years)	$	4,048	$	(1,854)	$	2,194	$	3,896	$	(1,511)	$	2,385
Non-network internal-use software (5 to 7 years)	22,229		(15,769)		6,460		20,530		(14,418)		6,112
Other (2 to 25 years)	2,001		(1,056)		945		1,967		(966)		1,001
Total	$	28,278	$	(18,679)	$	9,599	$	26,393	$	(16,895)	$	9,498

The amortization expense for Other intangible assets was as follows: 

	Three Months Ended		Nine Months Ended
(dollars in millions)	September 30,		September 30,
2020	$	621	$	1,818
2019	580		1,704

The estimated future amortization expense for Other intangible assets for the remainder of the current year and next 5 years is as follows:

Years	(dollars in millions)
Remainder of 2020	$	679
2021	2,234
2022	1,924
2023	1,555
2024	1,159
2025	800

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Debt

9 Months Ended

Sep. 30, 2020

Debt Disclosure [Abstract]

Debt

Note 5. Debt

Significant Debt Transactions

The following table shows the transactions that occurred during the nine months ended September 30, 2020.

Redemptions, Repurchases and Repayments

(dollars in millions)	Principal Redeemed/ Repurchased/ Repaid		Amount Paid (1)
Three Months Ended March 31, 2020
Verizon 4.950% notes due 2047	$	1,475	$	1,475
Three Months Ended March 31, 2020 total	$	1,475	$	1,475
Three Months Ended June 30, 2020
Verizon 5.143% preferred stock due 2020	$	1,650	$	1,650
Verizon floating rate (LIBOR +0.550%) notes due 2020 (2)	1,018		1,018
Verizon 4.600% notes due 2021	920		949
Verizon 3.125% notes due 2022	1,256		1,314
Open market repurchases of various Verizon notes	121		143
Verizon 2.375% notes due 2022 (3)	€	935	$	1,199
Verizon 0.500% notes due 2022 (4)	€	454	$	517
Three Months Ended June 30, 2020 total			6,790
Nine Months Ended September 30, 2020 total			$	8,265

⁽¹⁾ Represents amount paid to redeem, repurchase or repay, excluding interest or dividend.

⁽²⁾ The three-month London Interbank Offered Rate (LIBOR).

⁽³⁾ Principal and premium amount repaid was €980 million. U.S. dollar amount paid includes cash settlement from derivatives entered into in connection with the transaction. See Note 7 for information on cross currency swaps.

⁽⁴⁾ Principal and premium amount repaid was €463 million. U.S. dollar amount paid includes cash settlement from derivatives entered into in connection with the transaction. See Note 7 for information on cross currency swaps.

Issuances

(amounts in millions)	Principal Amount Issued		Net Proceeds (1)
Three Months Ended March 31, 2020
Verizon 3.600% notes due 2060	$	2,385	$	2,369
Verizon 3.000% notes due 2027	750		747
Verizon 3.150% notes due 2030	1,500		1,489
Verizon 4.000% notes due 2050	1,250		1,241
Three Months Ended March 31, 2020 total	$	5,885	$	5,846
Three Months Ended June 30, 2020
Verizon 2.500% notes due 2030 (2)	C$	1,000	$	705
Verizon 3.625% notes due 2050 (2)	C$	300	209
Verizon 1.300% notes due 2033 (2)	€	1,350	1,464
Verizon 1.850% notes due 2040 (2)	€	800	869
Three Months Ended June 30, 2020 total			$	3,247
Three Months Ended September 30, 2020
Verizon 1.500% notes due 2030 (3)	$	1,000	$	995
Verizon 3.000% notes due 2060	1,123		1,115
Three Months Ended September 30, 2020 total	$	2,123	$	2,110
Nine Months Ended September 30, 2020 total			$	11,203

⁽¹⁾ Net proceeds were net of discount and issuance costs.

⁽²⁾ See Note 7 for information on cross currency swaps.

⁽³⁾ An amount equal to the net proceeds from this green bond is expected to be used to fund, in whole or in part, certain renewable energy projects, including new and existing investments made by us during the period from July 1, 2020 through the maturity date of the green bond.

October Exchange Offers

In October 2020, we completed private exchange offers with respect to 17 series of existing Verizon notes in two separate transactions. In connection with the first set of exchange offers, we issued $1.1 billion principal amount of new Verizon 1.680% notes due 2030 in exchange for $1.0 billion principal amount of existing notes, including $31 million principal amount of notes maturing in 2021 that have been reclassified from Debt maturing within one year to Long-term debt in our condensed consolidated balance sheets as of September 30, 2020. In connection with the second set of exchange offers, we issued $4.5 billion principal amount of new Verizon 2.987% notes due 2056, plus an aggregate of $748 million in cash, in exchange for $3.7 billion principal amount of existing notes.

Short-Term Borrowing and Commercial Paper Program

In April 2020, we issued $3.5 billion in commercial paper, of which $2.5 billion was repaid during the three months ended June 30, 2020 and the remaining $1.0 billion was repaid during the three months ended September 30, 2020. These transactions were recorded within Other, net cash flow from financing in our condensed consolidated statements of cash flows. As of September 30, 2020, we had no commercial paper outstanding.

Asset-Backed Debt

As of September 30, 2020, the carrying value of our asset-backed debt was $10.1 billion. Our asset-backed debt includes Asset-Backed Notes (ABS Notes) issued to third-party investors (Investors) and loans (ABS Financing Facilities) received from banks and their conduit facilities (collectively, the Banks). Our consolidated asset-backed debt bankruptcy remote legal entities (each, an ABS Entity or collectively, the ABS Entities) issue the debt or are otherwise party to the transaction documentation in connection with our asset-backed debt transactions. Under the terms of our asset-backed debt, Cellco Partnership (Cellco) and certain other affiliates of Verizon (collectively, the Originators) transfer device payment plan agreement receivables to one of the ABS Entities, which in turn transfers such receivables to another ABS Entity that issues the debt. Verizon entities retain the equity interests in the ABS Entities, which represent the rights to all funds not needed to make required payments on the asset-backed debt and other related payments and expenses.

Our asset-backed debt is secured by the transferred device payment plan agreement receivables and future collections on such receivables. The device payment plan agreement receivables transferred to the ABS Entities and related assets, consisting primarily of restricted cash, will only be available for payment of asset-backed debt and expenses related thereto, payments to the Originators in respect of additional transfers of device payment plan agreement receivables, and other obligations arising from our asset-backed debt transactions, and will not be available to pay other obligations or claims of Verizon’s creditors until the associated asset-backed debt and other obligations are satisfied. The Investors or Banks, as applicable, which hold our asset-backed debt have legal recourse to the assets securing the debt, but do not have any recourse to Verizon with respect to the payment of principal and interest on the debt. Under a parent support agreement, Verizon has agreed to guarantee certain of the payment obligations of Cellco and the Originators to the ABS Entities.

Cash collections on the device payment plan agreement receivables collateralizing asset-backed debt securities are required at certain specified times to be placed into segregated accounts. Deposits to the segregated accounts are considered restricted cash and are included in Prepaid expenses and other and Other assets in our condensed consolidated balance sheets.

Proceeds from our asset-backed debt transactions are reflected in Cash flows from financing activities in our condensed consolidated statements of cash flows. The asset-backed debt issued and the assets securing this debt are included in our condensed consolidated balance sheets.

As mentioned above, the holders of our asset-backed debt do not have any recourse to Verizon with respect to the payment of principal and interest on the debt. However, if an early amortization of our asset-backed debt occurs, including as a result of increased customer delinquencies or losses relating to COVID-19, all collections on the securitized device payment plan agreement receivables would be used to pay principal and interest on the asset-backed debt, and our financing cash flow requirements would increase for the twelve months immediately following an early amortization event.

ABS Notes

During the nine months ended September 30, 2020, we completed the following ABS Notes transactions:

(dollars in millions)	Interest Rates %		Expected Weighted-average Life to Maturity (in years)	Principal Amount Issued
March 2020
A-1a Senior class notes	1.850		2.46	$	1,326
A-1b Senior floating rate class notes	LIBOR + 0.270	(1)	2.46	100
B Junior class notes	1.980		3.18	98
C Junior class notes	2.060		3.36	76
March 2020 total				1,600
September 2020
A Senior class notes	0.470		2.48	1,426
B Junior class notes	0.680		3.18	98
C Junior class notes	0.830		3.36	76
September 2020 total				1,600
Total				$	3,200

⁽¹⁾ The one-month LIBOR at September 30, 2020 was 0.148%.

Under the terms of each series of ABS Notes, there is a two-year revolving period during which we may transfer additional receivables to the ABS Entity. During the three and nine months ended September 30, 2020, we made aggregate principal repayments of $864 million and $2.7 billion, respectively, on ABS Notes that have entered the amortization period, including principal payments made in connection with clean-up redemptions.

ABS Financing Facilities

In May 2020, we amended and restated our outstanding ABS financing facility originally entered into in 2016, and previously amended and restated in 2019, with a number of financial institutions (ABS Financing Facility). Under the terms of the ABS Financing Facility, the financial institutions make advances under asset-backed loans backed by device payment plan agreement receivables of both consumer and business customers. One loan agreement is outstanding in connection with the ABS Financing Facility, and such loan agreement was amended and restated in May 2020. The loan agreement has a final maturity date in May 2024 and bears interest at floating rates. There is a one year revolving period until May 2021, which may be extended with the approval of the financial institutions. Under the loan agreement, we have the right to prepay all or a portion of the advances at any time without penalty, but in certain cases, with breakage costs. Subject to certain conditions, we may also remove receivables from the ABS Entity. In January 2020, we prepaid $1.3 billion of the loan under the loan agreement. In March 2020, we borrowed an additional $1.3 billion under the loan agreement. In June 2020, we prepaid $1.5 billion of the loan under the loan agreement. In September 2020, we prepaid $1.3 billion of the loan under the loan agreement. The aggregate outstanding balance under the ABS Financing Facility was $500 million as of September 30, 2020.

Variable Interest Entities (VIEs)

The ABS Entities meet the definition of a VIE for which we have determined that we are the primary beneficiary as we have both the power to direct the activities of the entity that most significantly impact the entity’s performance and the obligation to absorb losses or the right to receive benefits of the entity. Therefore, the assets, liabilities and activities of the ABS Entities are consolidated in our financial results and are included in amounts presented on the face of our condensed consolidated balance sheets.

The assets and liabilities related to our asset-backed debt arrangements included in our condensed consolidated balance sheets were as follows:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Assets
Account receivable, net	$	9,438	$	10,525
Prepaid expenses and other	1,013		1,180
Other assets	3,011		3,856
Liabilities
Accounts payable and accrued liabilities	8		11
Short-term portion of long-term debt	3,589		5,578
Long-term debt	6,503		6,791

See Note 6 for additional information on device payment plan agreement receivables used to secure asset-backed debt.

Long-Term Credit Facilities

				At September 30, 2020
(dollars in millions)	Maturities	Facility Capacity		Unused Capacity		Principal Amount Outstanding
Verizon revolving credit facility (1)	2022	$	9,500	$	9,391	n/a
Various export credit facilities (2)	2022-2028	7,500		1,000		$	5,059
Total		$	17,000	$	10,391	$	5,059

n/a - not applicable

⁽¹⁾ The revolving credit facility does not require us to comply with financial covenants or maintain specified credit ratings, and it permits us to borrow even if our business has incurred a material adverse change. The revolving credit facility provides for the issuance of letters of credit.

⁽²⁾ These credit facilities are used to finance equipment-related purchases. Borrowings under certain of these facilities amortize semi-annually in equal installments up to the applicable maturity dates. Maturities reflect maturity dates of principal amounts outstanding.

In October 2020, we amended our $9.5 billion revolving credit facility to extend its maturity to 2024.

Non-Cash Transactions

During the nine months ended September 30, 2020 and 2019, we financed, primarily through vendor financing arrangements, the purchase of approximately $1.3 billion and $356 million, respectively, of long-lived assets consisting primarily of network equipment. At September 30, 2020 and December 31, 2019, $1.6 billion and $1.1 billion, respectively, relating to these financing arrangements, including those entered into in prior years and liabilities assumed through acquisitions, remained outstanding. These purchases are non-cash financing activities and therefore are not reflected within Capital expenditures in our condensed consolidated statements of cash flows.

Guarantees

We guarantee the debentures of our operating telephone company subsidiaries. As of September 30, 2020, $765 million aggregate principal amount of these obligations remained outstanding. Each guarantee will remain in place for the life of the obligation unless terminated pursuant to its terms, including the operating telephone company no longer being a wholly-owned subsidiary of Verizon.

We also guarantee the debt obligations of GTE LLC as successor in interest to GTE Corporation that were issued and outstanding prior to July 1, 2003. As of September 30, 2020, $391 million aggregate principal amount of these obligations remained outstanding.

Covenants

We and our consolidated subsidiaries are in compliance with all of our restrictive covenants.

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Device Payment Plan Agreement and Wireless Service Receivables

9 Months Ended

Sep. 30, 2020

Receivables [Abstract]

Device Payment Plan and Wireless Service Receivables

Note 6. Device Payment Plan Agreement and Wireless Service Receivables

The following table presents information about accounts receivable, net of allowances, recorded in our condensed consolidated balance sheet:

	At September 30, 2020
(dollars in millions)	Device payment plan agreement		Wireless service		Other receivables(1)		Total
Accounts receivable(2)	$	11,856	$	5,497	$	6,493	$	23,846
Less Allowance for credit losses	615		290		324		1,229
Accounts receivable, net of allowance	$	11,241	$	5,207	$	6,169	$	22,617

⁽¹⁾ Other receivables primarily include wireline receivables, Verizon Media receivables and other receivables, the allowances for which are individually insignificant.

⁽²⁾ Following the adoption of Topic 326 on January 1, 2020, accounts receivable are measured at amortized cost.

Under the Verizon device payment program, our eligible wireless customers purchase wireless devices under a device payment plan agreement. Customers that activate service on devices purchased under the device payment program pay lower service fees as compared to those under our fixed-term service plans, and their device payment plan charge is included on their wireless monthly bill. As of January 2017, we no longer offer Consumer customers new fixed-term, subsidized service plans for phones; however, we continue to offer subsidized plans to our Business customers. We also continue to service existing plans for customers who have not yet purchased and activated devices under the Verizon device payment program.

The following table displays device payment plan agreement receivables, net, recognized in our condensed consolidated balance sheets:

	At September 30,		At December 31,
(dollars in millions)	2020		2019(1)
Device payment plan agreement receivables, gross	$	16,597	$	19,493
Unamortized imputed interest	(424)		(454)
Device payment plan agreement receivables, at amortized cost	16,173		19,039
Allowance (2)	(833)		(472)
Device payment plan agreement receivables, net	$	15,340	$	18,567
Classified in our condensed consolidated balance sheets:
Accounts receivable, net	$	11,241	$	13,045
Other assets	4,099		5,522
Device payment plan agreement receivables, net	$	15,340	$	18,567

⁽¹⁾ Balances reflected are prior to the adoption of Topic 326 on January 1, 2020.

⁽²⁾ Includes allowance for both short-term and long-term device payment plan agreement receivables. The allowance at September 30, 2020 and December 31, 2019 relate to our provision for credit losses and doubtful accounts, respectively.

Included in our device payment plan agreement receivables at September 30, 2020 and December 31, 2019, are net device payment plan agreement receivables of $12.3 billion and $14.3 billion, respectively, which have been transferred to ABS Entities and continue to be reported in our condensed consolidated balance sheets. See Note 5 for additional information. We believe the carrying value of these receivables approximate their fair value using a Level 3 expected cash flow model.

For indirect channel wireless contracts with customers, we impute risk adjusted interest on the device payment plan agreement receivables. We record the imputed interest as a reduction to the related accounts receivable. Interest income, which is included within Service revenues and other in our condensed consolidated statements of income, is recognized over the financed device payment term.

Promotions

We may offer certain promotions that allow a customer to trade in their owned device in connection with the purchase of a new device. Under these types of promotions, the customer receives a credit for the value of the trade-in device. In addition, we may provide the customer with additional future credits that will be applied against the customer’s monthly bill as long as service is maintained. We recognize a liability measured at fair value, for the customer’s right to trade-in the device which is determined by considering several factors, including the weighted-average selling prices obtained in recent resales of similar devices eligible for trade-in. Future credits are recognized when earned by the customer. Device payment plan agreement receivables, net, does not reflect the trade-in device liability. At September 30, 2020 and December 31, 2019, the amount of trade-in liability was insignificant and $103 million, respectively.

From time to time, we offer certain marketing promotions that allow our customers to upgrade to a new device after paying down a certain specified portion of the required device payment plan agreement amount as well as trading in their device in good working order. When a customer enters into a device payment plan agreement with the right to upgrade to a new device, we account for this trade-in right as a guarantee obligation.

Origination of Device Payment Plan Agreements

When originating device payment plan agreements, we use internal and external data sources to create a credit risk score to measure the credit quality of a customer and to determine eligibility for the device payment program. Verizon’s experience has been that the payment attributes of longer tenured customers are highly predictive for estimating their reliability to make future payments. Customers with longer tenures tend to exhibit similar risk characteristics to other customers with longer tenures, and receivables due from customers with longer tenures tend to perform better than receivables from customers that have not previously been Verizon customers. As a result of this experience, we make initial lending decisions based upon whether the customers are "established customers" or "short-tenured customers." If a Consumer customer has been a customer for 45 days or more, or if a Business customer has been a customer for 12 months or more, the customer is considered an "established customer." For established customers, the credit decision and ongoing credit monitoring processes rely on a combination of internal and external data sources. If a Consumer customer has been a customer less than 45 days, or a Business customer has been a customer for less than 12 months, the customer is considered a "short-tenured customer." For short-tenured customers, the credit decision and credit monitoring processes rely more heavily on external data sources.

Internal data and/or external credit data are obtained from the credit reporting agencies, if available, to create a custom credit risk score for Consumer customers. The custom credit risk score is generated automatically from the applicant’s credit data using proprietary custom credit models. The credit risk score measures the likelihood that the potential customer will become severely delinquent and be disconnected for non-payment. For a small portion of short-tenured customer applications, a traditional credit report is not available from one of the national credit reporting agencies because the potential customer does not have sufficient credit history. In those instances, alternative credit data is used for the risk assessment. For Business customers, we also verify the existence of the business with external data sources.

Based on the custom credit risk score, we assign each customer to a credit class, each of which has specified offers of credit including an account level spending limit and either a maximum amount of credit allowed per device or a required down payment percentage. During the

fourth quarter 2018, we moved all Consumer customers, short-tenured and established, from a required down payment percentage, between zero and 100%, to a maximum amount of credit per device.

Credit Quality Information

Subsequent to origination, we assess indicators for the quality of our wireless device payment plan agreement portfolio using two models, one for new customers and one for existing customers. The model for new customers pools all Consumer and Business wireless customers based on 210 days and 12 months or less, respectively, as "new customers." The model for existing customers pools all Consumer and Business wireless customers based on 210 days and 12 months or more, respectively, as "existing customers."

The following table presents device payment plan agreement receivables, at amortized cost, as of September 30, 2020, by credit quality indicator and year of origination:

	Year of Origination
(dollars in millions)	2020		2019		2018		Prior to 2018(1)		Total
New customers	$	1,332	$	1,132	$	54	$	42	$	2,560
Existing customers	7,180		6,019		386		28		13,613
Total	$	8,512	$	7,151	$	440	$	70	$	16,173

⁽¹⁾ Includes accounts that have been suspended at a point in time.

The data presented in the table above was last updated on September 30, 2020.

We assess indicators for the quality of our wireless service receivables portfolio as one overall pool. As of September 30, 2020, wireless service receivables, at amortized cost, originating in 2020 and 2019 were $5.5 billion and an insignificant amount, respectively.

Allowance for Credit Losses

The credit quality indicators are used in determining the estimated amount and the timing of expected credit losses for the device payment plan agreement and wireless service receivables portfolios.

Activity in the allowance for credit losses by portfolio segment of receivables were as follows:

(dollars in millions)	Device Payment Plan Agreement Receivables(1)		Wireless Service Plan Receivables
Balance at January 1, 2020	$	472	$	156
Opening balance sheet adjustment related to Topic 326 adoption	265		—
Adjusted opening balance, January 1, 2020	737		156
Current period provision for expected credit losses	561		342
Write-offs charged against the allowance	(501)		(256)
Recoveries collected	36		48
Balance at September 30, 2020	$	833	$	290

⁽¹⁾ Includes allowance for both short-term and long-term device payment plan agreement receivables.

We monitor delinquency and write-off experience based on the quality of our device payment plan agreement and wireless service receivables portfolios. The extent of our collection efforts with respect to a particular customer are based on the results of our proprietary custom internal scoring models that analyze the customer’s past performance to predict the likelihood of the customer falling further delinquent. These custom scoring models assess a number of variables, including origination characteristics, customer account history and payment patterns. Since our customers’ behaviors may be impacted by general economic conditions, we analyzed whether changes in macroeconomic conditions impact our credit loss experience and have concluded that our credit loss estimates are generally not materially impacted by reasonable and supportable forecasts of future economic conditions. Based on the score derived from these models, accounts are grouped by risk category to determine the collection strategy to be applied to such accounts. For device payment plan agreement receivables, we consider an account to be delinquent and in default status if there are unpaid charges remaining on the account on the day after the bill’s due date. For wireless service receivables, an account is considered delinquent 34 days after the bill cycle date. The risk class determines the speed and severity of the collections effort including initiatives taken to facilitate customer payment.

As of September 30, 2020, our allowance for credit losses considered the current and potential future impacts caused by COVID-19 based on available information to date. The impacts also include the Company's commitment to the FCC's "Keep Americans Connected" pledge, through which we pledged to waive late fees for, and not terminate service to, any of our consumer or small business customers who informed us that they had been impacted financially by the COVID-19 crisis through May 13, which we extended to June 30, 2020. Starting July 1, customers who had notified us that they had been financially impacted by the crisis and had an unpaid balance were automatically enrolled in our "Stay Connected" repayment program, which allows customers to pay off their service balance over six months and extends any unpaid device payment plan agreements by the number of months unpaid.

The balance and aging of the device payment plan agreement receivables, at amortized cost, were as follows:

	At September 30,
(dollars in millions)	2020
Unbilled	$	15,042
Billed:
Current	961
Past due	170
Device payment plan agreement receivables, at amortized cost	$	16,173

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Fair Value Measurements

9 Months Ended

Sep. 30, 2020

Fair Value Disclosures [Abstract]

Fair Value Measurements

Note 7. Fair Value Measurements

Recurring Fair Value Measurements

The following table presents the balances of assets and liabilities measured at fair value on a recurring basis as of September 30, 2020:

(dollars in millions)	Level 1(1)		Level 2(2)		Level 3(3)		Total
Assets:
Prepaid expenses and other:
Interest rate swaps	$	—	$	28	$	—	$	28
Foreign exchange forwards	—		2		—		2
Other assets:
Fixed income securities	—		462		—		462
Interest rate swaps	—		1,768		—		1,768
Cross currency swaps	—		404		—		404
Total	$	—	$	2,664	$	—	$	2,664
Liabilities:
Other current liabilities:
Forward starting interest rate swaps	$	—	$	499	$	—	$	499
Other liabilities:
Interest rate swaps	—		317		—		317
Cross currency swaps	—		1,383		—		1,383
Forward starting interest rate swaps	—		481		—		481
Total	$	—	$	2,680	$	—	$	2,680

The following table presents the balances of assets and liabilities measured at fair value on a recurring basis as of December 31, 2019:

(dollars in millions)	Level 1(1)		Level 2(2)		Level 3(3)		Total
Assets:
Other assets:
Fixed income securities	$	—	$	442	$	—	$	442
Interest rate swaps	—		568		—		568
Cross currency swaps	—		211		—		211
Foreign exchange forwards	—		5		—		5
Total	$	—	$	1,226	$	—	$	1,226
Liabilities:
Other liabilities:
Interest rate swaps	$	—	$	173	$	—	$	173
Cross currency swaps	—		912		—		912
Forward starting interest rate swaps	—		604		—		604
Total	$	—	$	1,689	$	—	$	1,689

⁽¹⁾Quoted prices in active markets for identical assets or liabilities.

⁽²⁾Observable inputs other than quoted prices in active markets for identical assets and liabilities.

⁽³⁾Unobservable pricing inputs in the market.

Certain of our equity investments do not have readily determinable fair values and are excluded from the tables above. Such investments are measured at cost, less any impairment, plus or minus changes resulting from observable price changes in orderly transactions for an identical or similar investment of the same issuer and are included in Investments in unconsolidated businesses in our condensed consolidated balance

sheets. As of September 30, 2020 and December 31, 2019, the carrying amount of our investments without readily determinable fair values were $317 million and $284 million, respectively. During both the three and nine months ended September 30, 2020, there were insignificant adjustments due to observable price changes and there were insignificant impairment charges. Cumulative adjustments due to observable price changes and impairment charges were insignificant.

Fixed income securities consist primarily of investments in municipal bonds. For fixed income securities that do not have quoted prices in active markets, we use alternative matrix pricing resulting in these debt securities being classified as Level 2.

Derivative contracts are valued using models based on readily observable market parameters for all substantial terms of our derivative contracts and thus are classified within Level 2. We use mid-market pricing for fair value measurements of our derivative instruments. Our derivative instruments are recorded on a gross basis.

We recognize transfers between levels of the fair value hierarchy as of the end of the reporting period.

Fair Value of Short-term and Long-term Debt

The fair value of our debt is determined using various methods, including quoted prices for identical debt instruments, which is a Level 1 measurement, as well as quoted prices for similar debt instruments with comparable terms and maturities, which is a Level 2 measurement.

The fair value of our short-term and long-term debt, excluding finance leases, was as follows:

			Fair Value
(dollars in millions)	Carrying Amount		Level 1		Level 2		Level 3		Total
At December 31, 2019	$	110,373	$	86,712	$	42,488	$	—	$	129,200
At September 30, 2020	114,288		92,287		48,593		—		140,880

Derivative Instruments

We enter into derivative transactions primarily to manage our exposure to fluctuations in foreign currency exchange rates and interest rates. We employ risk management strategies, which may include the use of a variety of derivatives including interest rate swaps, cross currency swaps, forward starting interest rate swaps, treasury rate locks, interest rate caps and foreign exchange forwards. We do not hold derivatives for trading purposes.

The following table sets forth the notional amounts of our outstanding derivative instruments:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Interest rate swaps	$	18,156	$	17,004
Cross currency swaps	24,740		23,070
Forward starting interest rate swaps	2,000		3,000
Interest rate caps	—		679
Foreign exchange forwards	1,300		1,130

Interest Rate Swaps

We enter into interest rate swaps to achieve a targeted mix of fixed and variable rate debt. We principally receive fixed rates and pay variable rates that are currently based on LIBOR, resulting in a net increase or decrease to Interest expense. These swaps are designated as fair value hedges and hedge against interest rate risk exposure of designated debt issuances. We record the interest rate swaps at fair value in our condensed consolidated balance sheets as assets and liabilities. Changes in the fair value of the interest rate swaps are recorded to Interest expense, which are offset by changes in the fair value of the hedged debt due to changes in interest rates.

During the three months ended September 30, 2020, we entered into interest rate swaps with a total notional value of $1.1 billion and we did not settle any interest rate swaps. During the nine months ended September 30, 2020, we entered into and settled interest rate swaps with a total notional value of $3.5 billion and $2.4 billion, respectively. During the three months ended September 30, 2019, we did not enter into any interest rate swaps and we settled interest rate swaps with a total notional value of $2.1 billion. During the nine months ended September 30, 2019, we entered into and settled interest rate swaps with a total notional value of $510 million and $3.3 billion, respectively.

The ineffective portion of these interest rate swaps was a loss of an insignificant amount and gain of an insignificant amount for the three and nine months ended September 30, 2020, respectively. The ineffective portion of these interest rate swaps were gains of an insignificant amount and $88 million for the three and nine months ended September 30, 2019, respectively.

The following amounts were recorded in Long-term debt in our condensed consolidated balance sheets related to cumulative basis adjustments for fair value hedges:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Carrying amount of hedged liabilities	$	19,485	$	17,337
Cumulative amount of fair value hedging adjustment included in the carrying amount of the hedged liabilities	1,436		433

Cross Currency Swaps

We have entered into cross currency swaps designated as cash flow hedges to exchange our British Pound Sterling, Euro, Swiss Franc, Canadian Dollar and Australian Dollar-denominated cash flows into U.S. dollars and to fix our cash payments in U.S. dollars, as well as to mitigate the impact of foreign currency transaction gains or losses.

During the three months ended September 30, 2020, we did not enter into or settle any cross currency swaps. During the nine months ended September 30, 2020, we entered into cross currency swaps with a total notional value of $3.3 billion and we settled cross currency swaps with a total notional value of $1.6 billion. During the three and nine months ended September 30, 2020, a pre-tax gain of $1.5 billion and a pre-tax loss of $420 million, respectively, were recognized in Other comprehensive income (loss). During the three and nine months ended September 30, 2019, we entered into cross currency swaps with a total notional value of $2.1 billion and $5.6 billion, respectively, and we did not settle any cross currency swaps. During the three and nine months ended September 30, 2019, pre-tax losses of $658 million and $986 million, respectively, were recognized in Other comprehensive income (loss). A portion of the gains recognized in Other comprehensive income (loss) was reclassified to Other expense, net to offset the related pre-tax foreign currency transaction gain or loss on the underlying hedged item.

Forward Starting Interest Rate Swaps

We have entered into forward starting interest rate swaps designated as cash flow hedges in order to manage our exposure to interest rate changes on future forecasted transactions. We hedge our exposure to the variability in future cash flows based on the expected maturities of the related forecasted debt issuance.

During both the three and nine months ended September 30, 2020, we did not enter into any new forward starting interest rate swaps. During the three months ended September 30, 2020, we did not settle any forward starting interest rate swaps. During the nine months ended September 30, 2020, we settled forward starting interest rate swaps with a total notional value of $1.0 billion. During both the three and nine months ended September 30, 2019, we did not enter into any new forward starting interest rate swaps. During the three months ended September 30, 2019, we did not settle any forward starting interest rate swaps and, for the nine months ended September 30, 2019, we settled forward starting interest rate swaps with a total notional value of $1.0 billion. During the three and nine months ended September 30, 2020, a pre-tax gain of $141 million and a pre-tax loss of $668 million, respectively, were recognized in Other comprehensive income (loss), resulting from interest rate movements. During the three and nine months ended September 30, 2019, pre-tax losses of $350 million and $847 million, respectively, were recognized in Other comprehensive income (loss), resulting from interest rate movements.

Treasury Rate Locks

We enter into treasury rate locks to mitigate our interest rate risk. During the three months ended September 30, 2020, we did not enter into or settle any treasury rate locks designated as cash flow hedges, and we did not recognize any amount in our condensed consolidated financial statement. During the nine months ended September 30, 2020, we entered into and settled treasury rate locks designated as cash flow hedges with a total notional value of $500 million, and we recognized an insignificant pre-tax loss in Other comprehensive income (loss). During both the three and nine months ended September 30, 2019, we did not enter into or settle any treasury rate locks designated as cash flow hedges, and we did not recognize any amount in our condensed consolidated financial statements.

Net Investment Hedges

We have designated certain foreign currency debt instruments as net investment hedges to mitigate foreign exchange exposure related to non-U.S. dollar net investments in certain foreign subsidiaries against changes in foreign exchange rates. The notional amount of the Euro-denominated debt designated as a net investment hedge was €750 million as of both September 30, 2020 and December 31, 2019.

Undesignated Derivatives

We also have the following derivative contracts which we use as economic hedges but for which we have elected not to apply hedge accounting.

Interest Rate Caps

We enter into interest rate caps to mitigate our interest exposure to interest rate increases on our ABS Financing Facilities and ABS Notes. We recognized insignificant pre-tax losses in Interest expense during the three and nine months ended September 30, 2020 and 2019.

Foreign Exchange Forwards

We enter into British Pound Sterling and Euro foreign exchange forwards to mitigate our foreign exchange rate risk related to non-functional currency denominated monetary assets and liabilities of international subsidiaries, as well as foreign exchange risk related to debt settlements. During the three months ended September 30, 2020, we entered into and settled foreign exchange forwards with a total notional value of $3.4 billion and $3.1 billion, respectively. During the nine months ended September 30, 2020, we entered into and settled foreign exchange forwards with a total notional value of $10.3 billion and $10.2 billion, respectively. During the three months ended September 30, 2019, we entered into and settled foreign exchange forwards with a total notional value of $3.1 billion and $3.0 billion, respectively. During the nine months ended September 30, 2019, we entered into and settled foreign exchange forwards with a total notional value of $9.2 billion and $8.6 billion, respectively. During the three and nine months ended September 30, 2020, pre-tax gains of an insignificant amount and $89 million, respectively, were recognized in Other expense, net. During the three and nine months ended September 30, 2019, pre-tax losses of an insignificant amount and $53 million, respectively, were recognized in Other expense, net.

Treasury Rate Locks

We enter into treasury rate locks to mitigate our interest rate risk. During the three months ended September 30, 2020, we did not enter into or settle any treasury rate locks, and we did not recognize any amount in our condensed consolidated financial statement. During the nine months ended September 30, 2020, we entered into and settled treasury rate locks with a total notional value of $1.6 billion, and we recognized an insignificant pre-tax gain in Interest expense. During both the three and nine months ended September 30, 2019, we did not enter into or settle any treasury rate locks, and we did not recognize any amount in our condensed consolidated financial statements.

Concentrations of Credit Risk

Financial instruments that subject us to concentrations of credit risk consist primarily of temporary cash investments, short-term and long-term investments, trade receivables, including device payment plan agreement receivables, certain notes receivable, including lease receivables, and derivative contracts.

Counterparties to our derivative contracts are major financial institutions with whom we have negotiated derivatives agreements (ISDA master agreements) and credit support annex (CSA) agreements which provide rules for collateral exchange. The CSA agreements contain rating based thresholds such that we or our counterparties may be required to hold or post collateral based upon changes in outstanding positions as compared to established thresholds and changes in credit ratings. At September 30, 2020, we held $0.3 billion of collateral related to derivative contracts under collateral exchange agreements, which were recorded as Other current liabilities in our condensed consolidated balance sheet. At December 31, 2019, we held an insignificant amount of collateral related to derivative contracts under collateral exchange arrangements, which were recorded as Other current liabilities in our condensed consolidated balance sheet. While we may be exposed to credit losses due to the nonperformance of our counterparties, we consider the risk remote and do not expect that any such nonperformance would result in a significant effect on our results of operations or financial condition due to our diversified pool of counterparties.

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Employee Benefits

9 Months Ended

Sep. 30, 2020

Retirement Benefits [Abstract]

Employee Benefits

Note 8. Employee Benefits

We maintain non-contributory defined benefit pension plans for certain employees. In addition, we maintain postretirement health care and life insurance plans for certain retirees and their dependents, which are both contributory and non-contributory, and include a limit on our share of the cost for certain current and future retirees. In accordance with our accounting policy for pension and other postretirement benefits, operating expenses include service costs associated with pension and other postretirement benefits while other credits and/or charges based on actuarial assumptions, including projected discount rates, an estimated return on plan assets, and impact from health care trend rates are reported in Other expense, net. These estimates are updated in the fourth quarter to reflect actual return on plan assets and updated actuarial assumptions or upon a remeasurement event. The adjustment is recognized in the income statement during the fourth quarter or upon a remeasurement event pursuant to our accounting policy for the recognition of actuarial gains and losses.

Net Periodic Benefit Cost (Income)

The following table summarizes the components of net periodic benefit cost (income) related to our pension and postretirement health care and life insurance plans:

	(dollars in millions)
	Pension				Health Care and Life
Three Months Ended September 30,	2020		2019		2020		2019
Service cost - Cost of services	$	61	$	51	$	22	$	20
Service cost - Selling, general and administrative expense	15		11		5		4
Service cost	$	76	$	62	$	27	$	24
Amortization of prior service cost (credit)	$	16	$	15	$	(242)	$	(242)
Expected return on plan assets	(295)		(282)		(7)		(9)
Interest cost	124		173		108		157
Remeasurement loss, net	1,092		291		—		—
Other components	$	937	$	197	$	(141)	$	(94)
Total	$	1,013	$	259	$	(114)	$	(70)

	(dollars in millions)
	Pension				Health Care and Life
Nine Months Ended September 30,	2020		2019		2020		2019
Service cost - Cost of services	$	179	$	151	$	67	$	59
Service cost - Selling, general and administrative expense	43		34		15		13
Service cost	$	222	$	185	$	82	$	72
Amortization of prior service cost (credit)	$	46	$	46	$	(725)	$	(728)
Expected return on plan assets	(888)		(846)		(20)		(28)
Interest cost	401		527		322		472
Remeasurement loss, net	1,427		195		—		—
Other components	$	986	$	(78)	$	(423)	$	(284)
Total	$	1,208	$	107	$	(341)	$	(212)

The service cost component of net periodic benefit cost (income) is recorded in Cost of services and Selling, general and administrative expense in the condensed consolidated statements of income while the other components, including remeasurement adjustments, if any, are recorded in Other expense, net.

Severance Payments

During the three and nine months ended September 30, 2020, we paid severance benefits of an insignificant amount and $209 million, respectively. During the nine months ended September 30, 2020, we recorded net pre-tax severance charges of an insignificant amount. At September 30, 2020, we had a remaining severance liability of $430 million, a portion of which includes future contractual payments to separated employees.

Employer Contributions

During the nine months ended September 30, 2020, we made no contributions to our qualified pension plans. During both the three and nine months ended September 30, 2020, we made insignificant contributions to our nonqualified pension plans. During the nine months ended September 30, 2019, we made a discretionary pension contribution of $300 million to our qualified pension plans. We do not expect mandatory pension funding through December 31, 2020. There have been no significant changes with respect to the nonqualified pension and other postretirement benefit plans contributions in 2020.

Remeasurement loss, net

During the three and nine months ended September 30, 2020, we recorded net pre-tax remeasurement losses of $1.1 billion and $1.4 billion in our pension plans, respectively, triggered by settlements.

During the three months ended September 30, 2020, we recorded a net pre-tax remeasurement loss of $1.1 billion primarily driven by a $1.8 billion charge due to changes in our discount rate and lump sum interest rate assumptions used to determine the current year liabilities of our pension plans, offset by a $689 million credit due to the difference between our estimated return on assets and our actual return on assets.

During the three months ended June 30, 2020, we recorded a net pre-tax remeasurement loss of $153 million primarily driven by a $163 million charge mainly due to the difference between our estimated return on assets and our actual return on assets and changes in our lump sum interest rate assumptions used to determine the current year liabilities of our pension plans, offset by a credit due to changes in our discount rate.

During the three months ended March 31, 2020, we recorded a net pre-tax remeasurement loss of $182 million primarily driven by a $196 million charge mainly due to changes in our discount rate and lump sum interest rate assumptions used to determine the current year liabilities of our pension plans, offset by a credit due to the difference between our estimated return on assets and our actual return on assets.

During the three and nine months ended September 30, 2019, we recorded a net pre-tax remeasurement loss of $291 million and $195 million in our pension plans, respectively, triggered by the Voluntary Separation Program for select U.S.-based management employees and other headcount reduction initiatives. The Voluntary Separation Program began in December 2018 and finished at the end of June 2019. For the three months ended September 30, 2019, the net pre-tax remeasurement loss was primarily driven by a $589 million charge due to changes in our discount rate and lump sum interest rate assumptions used to determine the current year liabilities of our pension plans, offset by a $298 million credit due to the difference between our estimated return on assets and our actual return on assets. For the nine months ended September 30, 2019, the net pre-tax remeasurement loss of $195 million includes a pre-tax remeasurement loss of $291 million recorded during the three months ended September 30, 2019 offset by a $96 million gain recorded during the three months ended March 31, 2019.

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Equity and Accumulated Other Comprehensive Income

9 Months Ended

Sep. 30, 2020

Stockholders' Equity Note [Abstract]

Equity and Accumulated Other Comprehensive Income

Note 9. Equity and Accumulated Other Comprehensive Income

Equity

Changes in the components of Total equity were as follows:

(dollars in millions, except per share amounts, and shares in thousands)
Three months ended September 30,	2020			2019
	Shares	Amount		Shares	Amount
Common Stock
Balance at beginning of period	4,291,434	$	429	4,291,434	$	429
Balance at end of period	4,291,434	429		4,291,434	429
Additional Paid In Capital
Balance at beginning of period		13,281			13,419
Other		123			(1)
Balance at end of period		13,404			13,418
Retained Earnings
Balance at beginning of period		56,746			47,945
Net income attributable to Verizon		4,357			5,194
Dividends declared ($0.6275, $0.6150 per share)		(2,597)			(2,544)
Other		(33)			—
Balance at end of period		58,473			50,595
Accumulated Other Comprehensive Income (Loss)
Balance at beginning of period attributable to Verizon		(1,274)			1,447
Foreign currency translation adjustments		124			(10)
Unrealized gain (loss) on cash flow hedges		505			(166)
Unrealized gain on marketable securities		2			2
Defined benefit pension and postretirement plans		(169)			(169)
Other comprehensive income (loss)		462			(343)
Balance at end of period attributable to Verizon		(812)			1,104
Treasury Stock
Balance at beginning of period	(153,380)	(6,722)		(155,669)	(6,823)
Employee plans	41	1		20	1
Balance at end of period	(153,339)	(6,721)		(155,649)	(6,822)
Deferred Compensation-ESOPs and Other
Balance at beginning of period		237			165
Restricted stock equity grant		62			32
Amortization		(3)			—
Balance at end of period		296			197
Noncontrolling Interests
Balance at beginning of period		1,416			1,365
Total comprehensive income		147			143
Distributions and other		(102)			(117)
Balance at end of period		1,461			1,391
Total Equity		$	66,530		$	60,312

(dollars in millions, except per share amounts, and shares in thousands)
Nine months ended September 30,	2020				2019
	Shares	Amount			Shares	Amount
Common Stock
Balance at beginning of year	4,291,434	$	429		4,291,434	$	429
Balance at end of period	4,291,434	429			4,291,434	429
Additional Paid In Capital
Balance at beginning of year		13,419				13,437
Other		(15)				(19)
Balance at end of period		13,404				13,418
Retained Earnings
Balance at beginning of year		53,147				43,542
Opening balance sheet adjustment		(200)		(1)		410		(2)
Adjusted opening balance		52,947				43,952
Net income attributable to Verizon		13,213				14,170
Dividends declared ($1.8575, $1.8200 per share)		(7,687)				(7,527)
Balance at end of period		58,473				50,595
Accumulated Other Comprehensive Income (Loss)
Balance at beginning of year attributable to Verizon		998				2,370
Foreign currency translation adjustments		81				(53)
Unrealized loss on cash flow hedges		(1,391)				(716)
Unrealized gain on marketable securities		7				10
Defined benefit pension and postretirement plans		(507)				(507)
Other comprehensive loss		(1,810)				(1,266)
Balance at end of period attributable to Verizon		(812)				1,104
Treasury Stock
Balance at beginning of year	(155,606)	(6,820)			(159,400)	(6,986)
Employee plans	2,263	99			3,746	164
Shareholder plans	4	—			5	—
Balance at end of period	(153,339)	(6,721)			(155,649)	(6,822)
Deferred Compensation-ESOPs and Other
Balance at beginning of year		222				353
Restricted stock equity grant		234				111
Amortization		(160)				(267)
Balance at end of period		296				197
Noncontrolling Interests
Balance at beginning of year		1,440				1,565
Opening balance sheet adjustment		—				1		(2)
Adjusted opening balance		1,440				1,566
Total comprehensive income		417				401
Distributions and other		(396)				(576)
Balance at end of period		1,461				1,391
Total Equity		$	66,530			$	60,312

⁽¹⁾ The opening balance sheet adjustment for the nine months ended September 30, 2020 is due to the adoption of Topic 326 on January 1, 2020. See Note 1 for additional information.

⁽²⁾ Opening balance sheet adjustments for the nine months ended September 30, 2019 are due to the adoption of Topic 842 on January 1, 2019. Refer to the consolidated financial statements included in Verizon's Annual Report on Form 10-K for the year ended December 31, 2019 for additional information.

Common Stock

In February 2020, the Verizon Board of Directors authorized a share buyback program to repurchase up to 100 million shares of the Company's common stock. The program will terminate when the aggregate number of shares purchased reaches 100 million or a new share

repurchase plan superseding the current plan is authorized, whichever is sooner. Verizon did not repurchase any shares of Verizon common stock under our authorized share buyback programs during the nine months ended September 30, 2020. At September 30, 2020, the maximum number of shares that could be purchased by or on behalf of Verizon under our share buyback program was 100 million.

Common stock has been used from time to time to satisfy some of the funding requirements of employee and shareowner plans, including 2.3 million common shares issued from Treasury stock during the nine months ended September 30, 2020.

Accumulated Other Comprehensive Income (Loss)

The changes in the balances of Accumulated other comprehensive income (loss) by component were as follows:

(dollars in millions)	Foreign  currency translation adjustments		Unrealized loss on cash flow hedges		Unrealized gain on marketable securities		Defined benefit pension and postretirement plans		Total
Balance at January 1, 2020	$	(584)	$	(816)	$	27	$	2,371	$	998
Other comprehensive income (loss)	81		(832)		7		—		(744)
Amounts reclassified to net income	—		(559)		—		(507)		(1,066)
Net other comprehensive income (loss)	81		(1,391)		7		(507)		(1,810)
Balance at September 30, 2020	$	(503)	$	(2,207)	$	34	$	1,864	$	(812)

The amounts presented above in net other comprehensive income (loss) are net of taxes. The amounts reclassified to net income related to unrealized loss on cash flow hedges in the table above are included in Other expense, net and Interest expense in our condensed consolidated statements of income. See Note 7 for additional information. The amounts reclassified to net income related to defined benefit pension and postretirement plans in the table above are included in Cost of services and Selling, general and administrative expense in our condensed consolidated statements of income. See Note 8 for additional information.

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Segment Information

9 Months Ended

Sep. 30, 2020

Segment Reporting [Abstract]

Segment Information

Note 10. Segment Information

Reportable Segments

We have two reportable segments that we operate and manage as strategic business units - Consumer and Business. We measure and evaluate our reportable segments based on segment operating income, consistent with the chief operating decision maker’s assessment of segment performance.

Our segments and their principal activities consist of the following:

Segment	Description
Verizon Consumer Group	Our Consumer segment provides consumer-focused wireless and wireline communications services and products. Our wireless services are provided across one of the most extensive wireless networks in the U.S. under the Verizon brand and through wholesale and other arrangements. Our wireline services are provided in nine states in the Mid-Atlantic and Northeastern U.S., as well as Washington D.C., over our 100% fiber-optic network by our Verizon Fios product portfolio and over a traditional copper-based network to customers who are not served by Fios.
Verizon Business Group	Our Business segment provides wireless and wireline communications services and products, including data, video and conferencing services, corporate networking solutions, security and managed network services, local and long distance voice services and network access to deliver various IoT services and products. We provide these products and services to businesses, government customers and wireless and wireline carriers across the U.S. and select products and services to customers around the world.

Our Consumer segment’s wireless and wireline products and services are available to our retail customers, as well as resellers that purchase wireless network access from us on a wholesale basis. Our Business segment’s wireless and wireline products and services are organized by the primary customer groups targeted by these offerings: Small and Medium Business, Global Enterprise, Public Sector and Other, and Wholesale.

Corporate and other includes the results of our media business, Verizon Media, and other businesses, investments in unconsolidated businesses, unallocated corporate expenses, certain pension and other employee benefit related costs and interest and financing expenses. Corporate and other also includes the historical results of divested businesses and other adjustments and gains and losses that are not allocated in assessing segment performance due to their nature. Although such transactions are excluded from the business segment results, they are included in reported consolidated earnings. Gains and losses from these transactions that are not individually significant are included in segment results as these items are included in the chief operating decision maker’s assessment of segment performance.

The reconciliation of segment operating revenues and expenses to consolidated operating revenues and expenses below includes the effects of special items that the chief operating decision maker does not consider in assessing segment performance, primarily because of their nature.

The following table provides operating financial information for our two reportable segments:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
External Operating Revenues
Consumer
Service	$	16,255	$	16,432	$	48,496	$	49,043
Wireless equipment	3,403		4,256		9,989		12,326
Other	2,014		1,953		5,946		5,303
Total Consumer	21,672		22,641		64,431		66,672
Business
Small and Medium Business	2,737		2,894		8,132		8,379
Global Enterprise	2,594		2,714		7,811		8,077
Public Sector and Other	1,639		1,472		4,636		4,435
Wholesale	763		790		2,279		2,440
Total Business	7,733		7,870		22,858		23,331
Total reportable segments	$	29,405	$	30,511	$	87,289	$	90,003
Intersegment Revenues
Consumer	$	64	$	65	$	183	$	177
Business	16		15		54		41
Total reportable segments	$	80	$	80	$	237	$	218
Total Operating Revenues
Consumer	$	21,736	$	22,706	$	64,614	$	66,849
Business(1)	7,749		7,885		22,912		23,372
Total reportable segments	$	29,485	$	30,591	$	87,526	$	90,221
Operating Income
Consumer	$	7,437	$	7,489	$	21,783	$	22,075
Business	923		977		2,823		3,096
Total reportable segments	$	8,360	$	8,466	$	24,606	$	25,171

⁽¹⁾ Service and other revenues included in our Business segment amounted to approximately $7.0 billion for both the three months ended

September 30, 2020 and 2019. Service and other revenues included in our Business segment amounted to approximately $20.9 billion for both the nine months ended September 30, 2020 and 2019. Wireless equipment revenues included in our Business segment amounted to approximately $709 million and $2.0 billion for the three and nine months ended September 30, 2020, respectively, and approximately $880 million and $2.5 billion for the three and nine months ended September 30, 2019, respectively.

The following table provides Fios revenue for our two reportable segments:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Consumer	$	2,773	$	2,811	$	8,326	$	8,347
Business	263		243		785		725
Total Fios revenue	$	3,036	$	3,054	$	9,111	$	9,072

The following table provides Wireless service revenue for our reportable segments and includes intersegment activity:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Consumer	$	13,442	$	13,533	$	40,005	$	40,346
Business	2,990		2,850		8,732		8,319
Total Wireless service revenue	$	16,432	$	16,383	$	48,737	$	48,665

Reconciliation to Consolidated Financial Information

A reconciliation of the reportable segment operating revenues to consolidated operating revenues is as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Total reportable segment operating revenues	$	29,485	$	30,591	$	87,526	$	90,221
Corporate and other	2,203		2,400		6,442		7,147
Eliminations	(145)		(97)		(368)		(275)
Total consolidated operating revenues	$	31,543	$	32,894	$	93,600	$	97,093

A reconciliation of the total reportable segment's operating income to consolidated income before provision for income taxes is as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Total reportable segment operating income	$	8,360	$	8,466	$	24,606	$	25,171
Corporate and other	(479)		(344)		(1,183)		(1,083)
Other components of net periodic benefit charges (Note 8)	(203)		(203)		(610)		(610)
Loss on spectrum license transaction (Note 3)	—		—		(1,195)		—
Net gain from dispositions of assets and businesses	—		261		—		261
Total consolidated operating income	7,678		8,180		21,618		23,739
Equity in losses of unconsolidated businesses	(9)		(1)		(34)		(20)
Other expense, net	(774)		(110)		(703)		(1,127)
Interest expense	(1,044)		(1,146)		(3,167)		(3,571)
Income Before Provision For Income Taxes	$	5,851	$	6,923	$	17,714	$	19,021

No single customer accounted for more than 10% of our total operating revenues during the three and nine months ended September 30, 2020 and 2019.

The chief operating decision maker does not review disaggregated assets on a segment basis; therefore, such information is not presented. Depreciation included in the measure of segment profitability is primarily allocated based on proportional usage.

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Commitments and Contingencies

9 Months Ended

Sep. 30, 2020

Commitments and Contingencies Disclosure [Abstract]

Commitments and Contingencies

Note 11. Commitments and Contingencies

In the ordinary course of business, Verizon is involved in various commercial litigation and regulatory proceedings at the state and federal level. Where it is determined, in consultation with counsel based on litigation and settlement risks, that a loss is probable and estimable in a given matter, the Company establishes an accrual. In none of the currently pending matters is the amount of accrual material. An estimate of the reasonably possible loss or range of loss in excess of the amounts already accrued cannot be made at this time due to various factors typical in contested proceedings, including: (1) uncertain damage theories and demands; (2) a less than complete factual record; (3) uncertainty concerning legal theories and their resolution by courts or regulators; and (4) the unpredictable nature of the opposing party and its demands. We continuously monitor these proceedings as they develop and adjust any accrual or disclosure as needed. We do not expect that the ultimate resolution of any pending regulatory or legal matter in future periods will have a material effect on our financial condition, but it could have a material effect on our results of operations for a given reporting period.

Verizon is currently involved in approximately 25 federal district court actions alleging that Verizon is infringing various patents. Most of these cases are brought by non-practicing entities and effectively seek only monetary damages; a small number are brought by companies that have sold products and could seek injunctive relief as well. These cases have progressed to various stages and a small number may go to trial in the coming 12 months if they are not otherwise resolved.

In connection with the execution of agreements for the sales of businesses and investments, Verizon ordinarily provides representations and warranties to the purchasers pertaining to a variety of nonfinancial matters, such as ownership of the securities being sold, as well as indemnity from certain financial losses. From time to time, counterparties may make claims under these provisions, and Verizon will seek to defend against those claims and resolve them in the ordinary course of business.

Subsequent to the sale of Verizon Information Services Canada in 2004, we continue to provide a guarantee to publish directories, which was issued when the directory business was purchased in 2001 and had a 30-year term (before extensions). The preexisting guarantee continues, without modification, despite the subsequent sale of Verizon Information Services Canada and the spin-off of our domestic print and internet yellow pages directories business. The possible financial impact of the guarantee, which is not expected to be adverse, cannot be reasonably estimated as a variety of the potential outcomes available under the guarantee result in costs and revenues or benefits that may offset each other. We do not believe performance under the guarantee is likely.

During the nine months ended September 30, 2020, Verizon entered into seven renewable energy purchase agreements (REPAs) with third parties. Each of the REPAs is based on the expected operation of a renewable energy-generating facility and has a fixed price term from 12 to 18 years from commencement of the facility's entry into commercial operation, which is expected to occur in 2021 through 2023, as applicable. The REPAs generally are expected to be financially settled based on the prevailing market price as energy is generated by the facilities.

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Basis of Presentation (Policies)

9 Months Ended

Sep. 30, 2020

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Basis of Presentation

The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles (GAAP) in the United States (U.S.) and based upon Securities and Exchange Commission rules that permit reduced disclosure for interim periods. For a more complete discussion of significant accounting policies and certain other information, you should refer to the financial statements included in Verizon Communications Inc.'s (Verizon or the Company) Annual Report on Form 10-K for the year ended December 31, 2019. These financial statements reflect all adjustments that are necessary for a fair presentation of results of operations and financial condition for the interim periods shown, including normal recurring accruals and other items. The results for the interim periods are not necessarily indicative of results for the full year.

Reclassifications

Certain amounts have been reclassified to conform to the current period’s presentation.

Use of Estimates

Use of Estimates

U.S. GAAP requires management to make estimates and assumptions that affect reported amounts and disclosures. These estimates and assumptions take into account historical and forward-looking factors that the Company believes are reasonable, including but not limited to the potential impacts arising from the recent novel coronavirus (COVID-19) pandemic and public and private sector policies and initiatives aimed at reducing its transmission. As the extent and duration of the impacts from COVID-19 remain unclear, the Company’s estimates and assumptions may evolve as conditions change. Actual results could differ significantly from those estimates.

Examples of significant estimates include the allowance for credit losses, the recoverability of intangible assets, property, plant and equipment, and other long-lived assets, the incremental borrowing rate for the lease liability, fair value measurements, including those related to financial instruments, goodwill, spectrum licenses and intangible assets, unrecognized tax benefits, valuation allowances on tax assets, pension and postretirement benefit obligations, contingencies and the identification and valuation of assets acquired and liabilities assumed in connection with business combinations.

Cash, Cash Equivalents and Restricted Cash

Cash, Cash Equivalents and Restricted Cash

We consider all highly liquid investments with an original maturity of 90 days or less when purchased to be cash equivalents. Cash equivalents are stated at cost, which approximates quoted market value and includes amounts held in money market funds.

Cash collections on the device payment plan agreement receivables collateralizing asset-backed debt securities are required at certain specified times to be placed into segregated accounts. Deposits to the segregated accounts are considered restricted cash and are included in Prepaid expenses and other and Other assets in our condensed consolidated balance sheets.

Allowance for Credit Losses

Allowance for Credit Losses

Prior to January 1, 2020, accounts receivable were recorded at cost less an allowance for doubtful accounts. The gross amount of accounts receivable and corresponding allowance for doubtful accounts were presented separately in the condensed consolidated balance sheets. We maintained allowances for uncollectible accounts receivable, including our direct-channel device payment plan agreement receivables, for estimated losses resulting from the failure or inability of our customers to make required payments. Indirect-channel device payment receivables are considered financial instruments and were initially recorded at fair value net of imputed interest, and credit losses were recorded as incurred. However, receivable balances were assessed quarterly for impairment and an allowance was recorded if the receivable was considered impaired. Subsequent to January 1, 2020, accounts receivable are recorded at amortized cost less an allowance for credit losses that are not expected to be recovered. The gross amount of accounts receivable and corresponding allowance for credit losses are presented separately in the condensed consolidated balance sheets. We maintain allowances for credit losses resulting from the expected failure or inability of our customers to make required payments. We recognize the allowance for credit losses at inception and reassess quarterly based on management’s expectation of the asset’s collectability. The allowance is based on multiple factors including historical

experience with bad debts, the credit quality of the customer base, the aging of such receivables and current macroeconomic conditions, such as the COVID-19 pandemic, as well as management’s expectations of conditions in the future, if applicable. Our allowance for credit losses is based on management’s assessment of the collectability of assets pooled together with similar risk characteristics.

We pool our device payment plan agreement receivables based on the credit quality indicators and shared risk characteristics of "new customers" and "existing customers." New customers are defined as customers who have been with Verizon for less than 210 days if they are classified as a Consumer segment customer, or less than 12 months if they are classified as a Business segment customer. Existing customers are defined as customers who have been with Verizon for more than 210 days if they are in Consumer, or more than 12 months if they are in Business. We record an allowance to reduce the receivables to the amount that is expected to be collectible. For device payment plan agreement receivables, we record bad debt expense based on a default and loss calculation using our proprietary loss model. The expected loss rate is determined based on customer credit scores and other qualitative factors as noted above. The loss rate is assigned individually on a customer by customer basis and the custom credit scores are then aggregated by vintage and used in our proprietary loss model to calculate the weighted-average loss rate used for determining the allowance balance.

We monitor the collectability of our wireless service receivables as one overall pool. Wireline service receivables are disaggregated and pooled by the following customer groups: consumer, small and medium business, global enterprise and wholesale. For wireless service receivables and wireline consumer and small and medium business receivables, the allowance is calculated based on a 12 month rolling average write-off balance multiplied by the average life-cycle of an account from billing to write-off. The risk of loss is assessed over the contractual life of the receivables and we adjust the historical loss amounts for current and future conditions based on management’s qualitative considerations. For global enterprise and wholesale wireline receivables, the allowance for credit losses is based on historical write-off experience and individual customer credit risk, if applicable. We consider multiple factors in determining the allowance as discussed above.

Recently Adopted Accounting Standards

Recently Adopted Accounting Standard

The following Accounting Standard Updates (ASUs) were issued by the Financial Accounting Standards Board (FASB), and have been recently adopted by Verizon.

Description	Date of Adoption	Effect on Financial Statements
ASU 2016-13, ASU 2018-19, ASU 2019-04, and ASU 2019-05, Financial Instruments - Credit Losses (Topic 326)
In June 2016, the FASB issued Topic 326 which requires certain financial assets to be measured at amortized cost net of an allowance for estimated credit losses, such that the net receivable represents the present value of expected cash collection. In addition, this standard update requires that certain financial assets be measured at amortized cost reflecting an allowance for estimated credit losses expected to occur over the life of the assets. The estimate of credit losses must be based on all relevant information including historical information, current conditions, and reasonable and supportable forecasts that affect the collectability of the amounts. An entity applies the update through a cumulative effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is effective (January 1, 2020). A prospective transition approach is required for debt securities for which an other-than-temporary impairment has been recognized before the effective date. Early adoption of this standard is permitted.	1/1/2020	We adopted Topic 326 beginning on January 1, 2020 using the modified retrospective approach with a cumulative effect adjustment to opening retained earnings recorded at the beginning of the period of adoption. Therefore upon adoption, we recognized and measured estimated credit losses without revising comparative period information or disclosures. We recorded the pre-tax cumulative effect of $265 million ($200 million net of tax) as a reduction to the January 1, 2020 opening balance of retained earnings, which was related to the timing of expected credit loss recognition for certain device payment plan receivables based upon reasonable and supportable forecasts of the future economic condition as of January 1, 2020. Additionally, the adoption of the standard impacted the condensed consolidated balance sheet by presenting financial assets measured at amortized cost separate from the allowance for estimated credit losses. There is no significant impact to our operating results for the current period due to this standard update.
ASU 2020-04, Reference Rate Reform (Topic 848)
Topic 848 provides temporary optional guidance to ease the potential burden in accounting for reference rate reform. Topic 848 provides optional expedients and exceptions for applying U.S. GAAP to transactions affected by reference rate reform if certain criteria are met.	3/12/2020	Topic 848 was effective for the Company beginning on March 12, 2020, and we will apply the amendments prospectively through December 31, 2022. There was no impact to our condensed consolidated financial statements for the current period as a result of adopting this standard update.

The cumulative after-tax effect of the changes made to our condensed consolidated balance sheet for the adoption of Topic 326 were as follows:

(dollars in millions)	At December 31, 2019		Adjustments due to Topic 326		At January 1, 2020
Allowance for credit losses	$	—	$	919	$	919
Allowance for doubtful accounts	733		(733)		—
Other assets	10,141		(79)		10,062
Deferred income taxes	34,703		(65)		34,638
Retained earnings	53,147		(200)		52,947

See Note 6 for additional information related to credit losses, including disclosures required under Topic 326.

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Basis of Presentation (Tables)

9 Months Ended

Sep. 30, 2020

Organization, Consolidation and Presentation of Financial Statements [Abstract]

Schedule of Cash and Cash Equivalents

Cash, cash equivalents and restricted cash are included in the following line items in the condensed consolidated balance sheets:

	At September 30,		At December 31,		Increase / (Decrease)
(dollars in millions)	2020		2019
Cash and cash equivalents	$	8,983	$	2,594	$	6,389
Restricted cash:
Prepaid expenses and other	1,075		1,221		(146)
Other assets	125		102		23
Cash, cash equivalents and restricted cash	$	10,183	$	3,917	$	6,266

Schedule of Restricted Cash

Cash, cash equivalents and restricted cash are included in the following line items in the condensed consolidated balance sheets:

	At September 30,		At December 31,		Increase / (Decrease)
(dollars in millions)	2020		2019
Cash and cash equivalents	$	8,983	$	2,594	$	6,389
Restricted cash:
Prepaid expenses and other	1,075		1,221		(146)
Other assets	125		102		23
Cash, cash equivalents and restricted cash	$	10,183	$	3,917	$	6,266

Schedule of New Accounting Pronouncements

The following Accounting Standard Updates (ASUs) were issued by the Financial Accounting Standards Board (FASB), and have been recently adopted by Verizon.

Description	Date of Adoption	Effect on Financial Statements
ASU 2016-13, ASU 2018-19, ASU 2019-04, and ASU 2019-05, Financial Instruments - Credit Losses (Topic 326)
In June 2016, the FASB issued Topic 326 which requires certain financial assets to be measured at amortized cost net of an allowance for estimated credit losses, such that the net receivable represents the present value of expected cash collection. In addition, this standard update requires that certain financial assets be measured at amortized cost reflecting an allowance for estimated credit losses expected to occur over the life of the assets. The estimate of credit losses must be based on all relevant information including historical information, current conditions, and reasonable and supportable forecasts that affect the collectability of the amounts. An entity applies the update through a cumulative effect adjustment to retained earnings as of the beginning of the first reporting period in which the guidance is effective (January 1, 2020). A prospective transition approach is required for debt securities for which an other-than-temporary impairment has been recognized before the effective date. Early adoption of this standard is permitted.	1/1/2020	We adopted Topic 326 beginning on January 1, 2020 using the modified retrospective approach with a cumulative effect adjustment to opening retained earnings recorded at the beginning of the period of adoption. Therefore upon adoption, we recognized and measured estimated credit losses without revising comparative period information or disclosures. We recorded the pre-tax cumulative effect of $265 million ($200 million net of tax) as a reduction to the January 1, 2020 opening balance of retained earnings, which was related to the timing of expected credit loss recognition for certain device payment plan receivables based upon reasonable and supportable forecasts of the future economic condition as of January 1, 2020. Additionally, the adoption of the standard impacted the condensed consolidated balance sheet by presenting financial assets measured at amortized cost separate from the allowance for estimated credit losses. There is no significant impact to our operating results for the current period due to this standard update.
ASU 2020-04, Reference Rate Reform (Topic 848)
Topic 848 provides temporary optional guidance to ease the potential burden in accounting for reference rate reform. Topic 848 provides optional expedients and exceptions for applying U.S. GAAP to transactions affected by reference rate reform if certain criteria are met.	3/12/2020	Topic 848 was effective for the Company beginning on March 12, 2020, and we will apply the amendments prospectively through December 31, 2022. There was no impact to our condensed consolidated financial statements for the current period as a result of adopting this standard update.

The cumulative after-tax effect of the changes made to our condensed consolidated balance sheet for the adoption of Topic 326 were as follows:

(dollars in millions)	At December 31, 2019		Adjustments due to Topic 326		At January 1, 2020
Allowance for credit losses	$	—	$	919	$	919
Allowance for doubtful accounts	733		(733)		—
Other assets	10,141		(79)		10,062
Deferred income taxes	34,703		(65)		34,638
Retained earnings	53,147		(200)		52,947

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Revenues and Contract Costs (Tables)

9 Months Ended

Sep. 30, 2020

Revenue from Contract with Customer [Abstract]

Schedule of Receivables from Contracts with Customers

The following table presents information about receivables from contracts with customers:

	At September 30,		At January 1,		At September 30,		At January 1,
(dollars in millions)	2020		2020		2019		2019
Receivables(1)	$	11,094	$	12,078	$	11,900	$	12,104
Device payment plan agreement receivables(2)	9,559		11,741		10,538		8,940

⁽¹⁾Balances do not include receivables related to the following contracts: leasing arrangements (such as towers), captive reinsurance arrangements primarily related to wireless device insurance and the interest on equipment financed on a device payment plan agreement when sold to the customer by an authorized agent.

(2)Included in device payment plan agreement receivables presented in Note 6. Balances do not include receivables related to contracts completed prior to January 1, 2018 and receivables derived from the sale of equipment on a device payment plan through an authorized agent.

Contract with Customer, Asset and Liability

The following table presents information about contract balances:

	At September 30,		At January 1,		At September 30,		At January 1,
(dollars in millions)	2020		2020		2019		2019
Contract asset	$	923	$	1,150	$	1,102	$	1,003
Contract liability (1)	5,321		5,307		5,082		4,943

⁽¹⁾ Revenue recognized related to contract liabilities existing at January 1, 2020 were $124 million and $4.2 billion for the three and nine months ended September 30, 2020, respectively. Revenue recognized related to contract liabilities existing at January 1, 2019 were $235 million and $4.1 billion for the three and nine months ended September 30, 2019, respectively.

The balance of contract assets and contract liabilities recorded in our condensed consolidated balance sheets were as follows:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Assets
Prepaid expenses and other	$	733	$	848
Other assets	190		302
Total	$	923	$	1,150
Liabilities
Other current liabilities	$	4,683	$	4,651
Other liabilities	638		656
Total	$	5,321	$	5,307

Capitalized Contract Cost

The balances of deferred contract costs included in our condensed consolidated balance sheets were as follows:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Assets
Prepaid expenses and other	$	2,428	$	2,578
Other assets	1,805		1,911
Total	$	4,233	$	4,489

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Wireless Licenses, Goodwill and Other Intangible Assets (Tables)

9 Months Ended

Sep. 30, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Carrying Amount of Wireless Licenses

The carrying amounts of Wireless licenses are as follows:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Wireless licenses	$	95,958	$	95,059

Changes in Carrying Amount of Goodwill

Changes in the carrying amount of Goodwill are as follows:

(dollars in millions)	Consumer		Business		Other		Total
Balance at January 1, 2020 (1)	$	17,104	$	7,269	$	16	$	24,389
Acquisitions (2)	109		296		—		405
Reclassifications, adjustments and other	—		5		—		5
Balance at September 30, 2020 (1)	$	17,213	$	7,570	$	16	$	24,799

⁽¹⁾ Other Goodwill is net of accumulated impairment charges of $4.8 billion, related to our Media reporting unit.

⁽²⁾ Changes in goodwill due to acquisitions is related to BlueJeans and an other insignificant transaction. See Note 3 for additional information.

Composition of Other Intangible Assets, Net

The following table displays the composition of Other intangible assets, net as well as the respective amortization period:

	At September 30, 2020						At December 31, 2019
(dollars in millions)	Gross Amount		Accumulated Amortization		Net Amount		Gross Amount		Accumulated Amortization		Net Amount
Customer lists (8 to 13 years)	$	4,048	$	(1,854)	$	2,194	$	3,896	$	(1,511)	$	2,385
Non-network internal-use software (5 to 7 years)	22,229		(15,769)		6,460		20,530		(14,418)		6,112
Other (2 to 25 years)	2,001		(1,056)		945		1,967		(966)		1,001
Total	$	28,278	$	(18,679)	$	9,599	$	26,393	$	(16,895)	$	9,498

Amortization Expense for Other Intangible Assets

The amortization expense for Other intangible assets was as follows: 

	Three Months Ended		Nine Months Ended
(dollars in millions)	September 30,		September 30,
2020	$	621	$	1,818
2019	580		1,704

Estimated Future Amortization Expense for Other Intangible Assets

The estimated future amortization expense for Other intangible assets for the remainder of the current year and next 5 years is as follows:

Years	(dollars in millions)
Remainder of 2020	$	679
2021	2,234
2022	1,924
2023	1,555
2024	1,159
2025	800

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Debt (Tables)

9 Months Ended

Sep. 30, 2020

Debt Disclosure [Abstract]

Schedule of Debt Transactions

The following table shows the transactions that occurred during the nine months ended September 30, 2020.

Redemptions, Repurchases and Repayments

(dollars in millions)	Principal Redeemed/ Repurchased/ Repaid		Amount Paid (1)
Three Months Ended March 31, 2020
Verizon 4.950% notes due 2047	$	1,475	$	1,475
Three Months Ended March 31, 2020 total	$	1,475	$	1,475
Three Months Ended June 30, 2020
Verizon 5.143% preferred stock due 2020	$	1,650	$	1,650
Verizon floating rate (LIBOR +0.550%) notes due 2020 (2)	1,018		1,018
Verizon 4.600% notes due 2021	920		949
Verizon 3.125% notes due 2022	1,256		1,314
Open market repurchases of various Verizon notes	121		143
Verizon 2.375% notes due 2022 (3)	€	935	$	1,199
Verizon 0.500% notes due 2022 (4)	€	454	$	517
Three Months Ended June 30, 2020 total			6,790
Nine Months Ended September 30, 2020 total			$	8,265

⁽¹⁾ Represents amount paid to redeem, repurchase or repay, excluding interest or dividend.

⁽²⁾ The three-month London Interbank Offered Rate (LIBOR).

⁽³⁾ Principal and premium amount repaid was €980 million. U.S. dollar amount paid includes cash settlement from derivatives entered into in connection with the transaction. See Note 7 for information on cross currency swaps.

⁽⁴⁾ Principal and premium amount repaid was €463 million. U.S. dollar amount paid includes cash settlement from derivatives entered into in connection with the transaction. See Note 7 for information on cross currency swaps.

Issuances

(amounts in millions)	Principal Amount Issued		Net Proceeds (1)
Three Months Ended March 31, 2020
Verizon 3.600% notes due 2060	$	2,385	$	2,369
Verizon 3.000% notes due 2027	750		747
Verizon 3.150% notes due 2030	1,500		1,489
Verizon 4.000% notes due 2050	1,250		1,241
Three Months Ended March 31, 2020 total	$	5,885	$	5,846
Three Months Ended June 30, 2020
Verizon 2.500% notes due 2030 (2)	C$	1,000	$	705
Verizon 3.625% notes due 2050 (2)	C$	300	209
Verizon 1.300% notes due 2033 (2)	€	1,350	1,464
Verizon 1.850% notes due 2040 (2)	€	800	869
Three Months Ended June 30, 2020 total			$	3,247
Three Months Ended September 30, 2020
Verizon 1.500% notes due 2030 (3)	$	1,000	$	995
Verizon 3.000% notes due 2060	1,123		1,115
Three Months Ended September 30, 2020 total	$	2,123	$	2,110
Nine Months Ended September 30, 2020 total			$	11,203

⁽¹⁾ Net proceeds were net of discount and issuance costs.

⁽²⁾ See Note 7 for information on cross currency swaps.

⁽³⁾ An amount equal to the net proceeds from this green bond is expected to be used to fund, in whole or in part, certain renewable energy projects, including new and existing investments made by us during the period from July 1, 2020 through the maturity date of the green bond.

During the nine months ended September 30, 2020, we completed the following ABS Notes transactions:

(dollars in millions)	Interest Rates %		Expected Weighted-average Life to Maturity (in years)	Principal Amount Issued
March 2020
A-1a Senior class notes	1.850		2.46	$	1,326
A-1b Senior floating rate class notes	LIBOR + 0.270	(1)	2.46	100
B Junior class notes	1.980		3.18	98
C Junior class notes	2.060		3.36	76
March 2020 total				1,600
September 2020
A Senior class notes	0.470		2.48	1,426
B Junior class notes	0.680		3.18	98
C Junior class notes	0.830		3.36	76
September 2020 total				1,600
Total				$	3,200

⁽¹⁾ The one-month LIBOR at September 30, 2020 was 0.148%.

Schedule of Assets and Liabilities Related to Asset-backed Debt Arrangements

The assets and liabilities related to our asset-backed debt arrangements included in our condensed consolidated balance sheets were as follows:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Assets
Account receivable, net	$	9,438	$	10,525
Prepaid expenses and other	1,013		1,180
Other assets	3,011		3,856
Liabilities
Accounts payable and accrued liabilities	8		11
Short-term portion of long-term debt	3,589		5,578
Long-term debt	6,503		6,791

Schedule of Line of Credit Facilities

				At September 30, 2020
(dollars in millions)	Maturities	Facility Capacity		Unused Capacity		Principal Amount Outstanding
Verizon revolving credit facility (1)	2022	$	9,500	$	9,391	n/a
Various export credit facilities (2)	2022-2028	7,500		1,000		$	5,059
Total		$	17,000	$	10,391	$	5,059

n/a - not applicable

⁽¹⁾ The revolving credit facility does not require us to comply with financial covenants or maintain specified credit ratings, and it permits us to borrow even if our business has incurred a material adverse change. The revolving credit facility provides for the issuance of letters of credit.

⁽²⁾ These credit facilities are used to finance equipment-related purchases. Borrowings under certain of these facilities amortize semi-annually in equal installments up to the applicable maturity dates. Maturities reflect maturity dates of principal amounts outstanding.

In October 2020, we amended our $9.5 billion revolving credit facility to extend its maturity to 2024.

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Device Payment Plan and Wireless Service Receivables (Tables)

9 Months Ended

Sep. 30, 2020

Receivables [Abstract]

Schedule of Receivables, Net

The following table presents information about accounts receivable, net of allowances, recorded in our condensed consolidated balance sheet:

	At September 30, 2020
(dollars in millions)	Device payment plan agreement		Wireless service		Other receivables(1)		Total
Accounts receivable(2)	$	11,856	$	5,497	$	6,493	$	23,846
Less Allowance for credit losses	615		290		324		1,229
Accounts receivable, net of allowance	$	11,241	$	5,207	$	6,169	$	22,617

⁽¹⁾ Other receivables primarily include wireline receivables, Verizon Media receivables and other receivables, the allowances for which are individually insignificant.

⁽²⁾ Following the adoption of Topic 326 on January 1, 2020, accounts receivable are measured at amortized cost.

The following table displays device payment plan agreement receivables, net, recognized in our condensed consolidated balance sheets:

	At September 30,		At December 31,
(dollars in millions)	2020		2019(1)
Device payment plan agreement receivables, gross	$	16,597	$	19,493
Unamortized imputed interest	(424)		(454)
Device payment plan agreement receivables, at amortized cost	16,173		19,039
Allowance (2)	(833)		(472)
Device payment plan agreement receivables, net	$	15,340	$	18,567
Classified in our condensed consolidated balance sheets:
Accounts receivable, net	$	11,241	$	13,045
Other assets	4,099		5,522
Device payment plan agreement receivables, net	$	15,340	$	18,567

⁽¹⁾ Balances reflected are prior to the adoption of Topic 326 on January 1, 2020.

(2) Includes allowance for both short-term and long-term device payment plan agreement receivables. The allowance at September 30, 2020 and December 31, 2019 relate to our provision for credit losses and doubtful accounts, respectively.

Financing Receivable Credit Quality Indicators

The following table presents device payment plan agreement receivables, at amortized cost, as of September 30, 2020, by credit quality indicator and year of origination:

	Year of Origination
(dollars in millions)	2020		2019		2018		Prior to 2018(1)		Total
New customers	$	1,332	$	1,132	$	54	$	42	$	2,560
Existing customers	7,180		6,019		386		28		13,613
Total	$	8,512	$	7,151	$	440	$	70	$	16,173

⁽¹⁾ Includes accounts that have been suspended at a point in time.

The data presented in the table above was last updated on September 30, 2020.

Activity in Allowance for Credit Losses for Device Payment Plan Agreement Receivables

Activity in the allowance for credit losses by portfolio segment of receivables were as follows:

(dollars in millions)	Device Payment Plan Agreement Receivables(1)		Wireless Service Plan Receivables
Balance at January 1, 2020	$	472	$	156
Opening balance sheet adjustment related to Topic 326 adoption	265		—
Adjusted opening balance, January 1, 2020	737		156
Current period provision for expected credit losses	561		342
Write-offs charged against the allowance	(501)		(256)
Recoveries collected	36		48
Balance at September 30, 2020	$	833	$	290

⁽¹⁾ Includes allowance for both short-term and long-term device payment plan agreement receivables.

Balance and Aging of Device Payment Plan Agreement Receivables on Gross Basis

The balance and aging of the device payment plan agreement receivables, at amortized cost, were as follows:

	At September 30,
(dollars in millions)	2020
Unbilled	$	15,042
Billed:
Current	961
Past due	170
Device payment plan agreement receivables, at amortized cost	$	16,173

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Fair Value Measurements (Tables)

9 Months Ended

Sep. 30, 2020

Fair Value Disclosures [Abstract]

Schedule of Assets and Liabilities Measured at Fair Value on Recurring Basis

The following table presents the balances of assets and liabilities measured at fair value on a recurring basis as of September 30, 2020:

(dollars in millions)	Level 1(1)		Level 2(2)		Level 3(3)		Total
Assets:
Prepaid expenses and other:
Interest rate swaps	$	—	$	28	$	—	$	28
Foreign exchange forwards	—		2		—		2
Other assets:
Fixed income securities	—		462		—		462
Interest rate swaps	—		1,768		—		1,768
Cross currency swaps	—		404		—		404
Total	$	—	$	2,664	$	—	$	2,664
Liabilities:
Other current liabilities:
Forward starting interest rate swaps	$	—	$	499	$	—	$	499
Other liabilities:
Interest rate swaps	—		317		—		317
Cross currency swaps	—		1,383		—		1,383
Forward starting interest rate swaps	—		481		—		481
Total	$	—	$	2,680	$	—	$	2,680

The following table presents the balances of assets and liabilities measured at fair value on a recurring basis as of December 31, 2019:

(dollars in millions)	Level 1(1)		Level 2(2)		Level 3(3)		Total
Assets:
Other assets:
Fixed income securities	$	—	$	442	$	—	$	442
Interest rate swaps	—		568		—		568
Cross currency swaps	—		211		—		211
Foreign exchange forwards	—		5		—		5
Total	$	—	$	1,226	$	—	$	1,226
Liabilities:
Other liabilities:
Interest rate swaps	$	—	$	173	$	—	$	173
Cross currency swaps	—		912		—		912
Forward starting interest rate swaps	—		604		—		604
Total	$	—	$	1,689	$	—	$	1,689

⁽¹⁾Quoted prices in active markets for identical assets or liabilities.

⁽²⁾Observable inputs other than quoted prices in active markets for identical assets and liabilities.

⁽³⁾Unobservable pricing inputs in the market.

Schedule of Fair Value of Short-Term and Long-Term Debt, Excluding Capital Leases

The fair value of our short-term and long-term debt, excluding finance leases, was as follows:

			Fair Value
(dollars in millions)	Carrying Amount		Level 1		Level 2		Level 3		Total
At December 31, 2019	$	110,373	$	86,712	$	42,488	$	—	$	129,200
At September 30, 2020	114,288		92,287		48,593		—		140,880

Notional Amounts of Outstanding Derivative Instruments

The following table sets forth the notional amounts of our outstanding derivative instruments:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Interest rate swaps	$	18,156	$	17,004
Cross currency swaps	24,740		23,070
Forward starting interest rate swaps	2,000		3,000
Interest rate caps	—		679
Foreign exchange forwards	1,300		1,130

Schedule of Cumulative Basis Adjustments for Fair Value hedges

The following amounts were recorded in Long-term debt in our condensed consolidated balance sheets related to cumulative basis adjustments for fair value hedges:

	At September 30,		At December 31,
(dollars in millions)	2020		2019
Carrying amount of hedged liabilities	$	19,485	$	17,337
Cumulative amount of fair value hedging adjustment included in the carrying amount of the hedged liabilities	1,436		433

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Employee Benefits (Tables)

9 Months Ended

Sep. 30, 2020

Retirement Benefits [Abstract]

Benefit or (Income) Cost Related to Pension and Postretirement Health Care and Life Insurance

The following table summarizes the components of net periodic benefit cost (income) related to our pension and postretirement health care and life insurance plans:

	(dollars in millions)
	Pension				Health Care and Life
Three Months Ended September 30,	2020		2019		2020		2019
Service cost - Cost of services	$	61	$	51	$	22	$	20
Service cost - Selling, general and administrative expense	15		11		5		4
Service cost	$	76	$	62	$	27	$	24
Amortization of prior service cost (credit)	$	16	$	15	$	(242)	$	(242)
Expected return on plan assets	(295)		(282)		(7)		(9)
Interest cost	124		173		108		157
Remeasurement loss, net	1,092		291		—		—
Other components	$	937	$	197	$	(141)	$	(94)
Total	$	1,013	$	259	$	(114)	$	(70)

	(dollars in millions)
	Pension				Health Care and Life
Nine Months Ended September 30,	2020		2019		2020		2019
Service cost - Cost of services	$	179	$	151	$	67	$	59
Service cost - Selling, general and administrative expense	43		34		15		13
Service cost	$	222	$	185	$	82	$	72
Amortization of prior service cost (credit)	$	46	$	46	$	(725)	$	(728)
Expected return on plan assets	(888)		(846)		(20)		(28)
Interest cost	401		527		322		472
Remeasurement loss, net	1,427		195		—		—
Other components	$	986	$	(78)	$	(423)	$	(284)
Total	$	1,208	$	107	$	(341)	$	(212)

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Equity and Accumulated Other Comprehensive Income (Tables)

9 Months Ended

Sep. 30, 2020

Stockholders' Equity Note [Abstract]

Schedule of Changes in Components of Total Equity

Changes in the components of Total equity were as follows:

(dollars in millions, except per share amounts, and shares in thousands)
Three months ended September 30,	2020			2019
	Shares	Amount		Shares	Amount
Common Stock
Balance at beginning of period	4,291,434	$	429	4,291,434	$	429
Balance at end of period	4,291,434	429		4,291,434	429
Additional Paid In Capital
Balance at beginning of period		13,281			13,419
Other		123			(1)
Balance at end of period		13,404			13,418
Retained Earnings
Balance at beginning of period		56,746			47,945
Net income attributable to Verizon		4,357			5,194
Dividends declared ($0.6275, $0.6150 per share)		(2,597)			(2,544)
Other		(33)			—
Balance at end of period		58,473			50,595
Accumulated Other Comprehensive Income (Loss)
Balance at beginning of period attributable to Verizon		(1,274)			1,447
Foreign currency translation adjustments		124			(10)
Unrealized gain (loss) on cash flow hedges		505			(166)
Unrealized gain on marketable securities		2			2
Defined benefit pension and postretirement plans		(169)			(169)
Other comprehensive income (loss)		462			(343)
Balance at end of period attributable to Verizon		(812)			1,104
Treasury Stock
Balance at beginning of period	(153,380)	(6,722)		(155,669)	(6,823)
Employee plans	41	1		20	1
Balance at end of period	(153,339)	(6,721)		(155,649)	(6,822)
Deferred Compensation-ESOPs and Other
Balance at beginning of period		237			165
Restricted stock equity grant		62			32
Amortization		(3)			—
Balance at end of period		296			197
Noncontrolling Interests
Balance at beginning of period		1,416			1,365
Total comprehensive income		147			143
Distributions and other		(102)			(117)
Balance at end of period		1,461			1,391
Total Equity		$	66,530		$	60,312

(dollars in millions, except per share amounts, and shares in thousands)
Nine months ended September 30,	2020				2019
	Shares	Amount			Shares	Amount
Common Stock
Balance at beginning of year	4,291,434	$	429		4,291,434	$	429
Balance at end of period	4,291,434	429			4,291,434	429
Additional Paid In Capital
Balance at beginning of year		13,419				13,437
Other		(15)				(19)
Balance at end of period		13,404				13,418
Retained Earnings
Balance at beginning of year		53,147				43,542
Opening balance sheet adjustment		(200)		(1)		410		(2)
Adjusted opening balance		52,947				43,952
Net income attributable to Verizon		13,213				14,170
Dividends declared ($1.8575, $1.8200 per share)		(7,687)				(7,527)
Balance at end of period		58,473				50,595
Accumulated Other Comprehensive Income (Loss)
Balance at beginning of year attributable to Verizon		998				2,370
Foreign currency translation adjustments		81				(53)
Unrealized loss on cash flow hedges		(1,391)				(716)
Unrealized gain on marketable securities		7				10
Defined benefit pension and postretirement plans		(507)				(507)
Other comprehensive loss		(1,810)				(1,266)
Balance at end of period attributable to Verizon		(812)				1,104
Treasury Stock
Balance at beginning of year	(155,606)	(6,820)			(159,400)	(6,986)
Employee plans	2,263	99			3,746	164
Shareholder plans	4	—			5	—
Balance at end of period	(153,339)	(6,721)			(155,649)	(6,822)
Deferred Compensation-ESOPs and Other
Balance at beginning of year		222				353
Restricted stock equity grant		234				111
Amortization		(160)				(267)
Balance at end of period		296				197
Noncontrolling Interests
Balance at beginning of year		1,440				1,565
Opening balance sheet adjustment		—				1		(2)
Adjusted opening balance		1,440				1,566
Total comprehensive income		417				401
Distributions and other		(396)				(576)
Balance at end of period		1,461				1,391
Total Equity		$	66,530			$	60,312

⁽¹⁾ The opening balance sheet adjustment for the nine months ended September 30, 2020 is due to the adoption of Topic 326 on January 1, 2020. See Note 1 for additional information.

⁽²⁾ Opening balance sheet adjustments for the nine months ended September 30, 2019 are due to the adoption of Topic 842 on January 1, 2019. Refer to the consolidated financial statements included in Verizon's Annual Report on Form 10-K for the year ended December 31, 2019 for additional information.

Schedule of Components in Accumulated Other Comprehensive Income

The changes in the balances of Accumulated other comprehensive income (loss) by component were as follows:

(dollars in millions)	Foreign  currency translation adjustments		Unrealized loss on cash flow hedges		Unrealized gain on marketable securities		Defined benefit pension and postretirement plans		Total
Balance at January 1, 2020	$	(584)	$	(816)	$	27	$	2,371	$	998
Other comprehensive income (loss)	81		(832)		7		—		(744)
Amounts reclassified to net income	—		(559)		—		(507)		(1,066)
Net other comprehensive income (loss)	81		(1,391)		7		(507)		(1,810)
Balance at September 30, 2020	$	(503)	$	(2,207)	$	34	$	1,864	$	(812)

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Segment Information (Tables)

9 Months Ended

Sep. 30, 2020

Segment Reporting [Abstract]

Schedule of Segment Operating Information

Our segments and their principal activities consist of the following:

Segment	Description
Verizon Consumer Group	Our Consumer segment provides consumer-focused wireless and wireline communications services and products. Our wireless services are provided across one of the most extensive wireless networks in the U.S. under the Verizon brand and through wholesale and other arrangements. Our wireline services are provided in nine states in the Mid-Atlantic and Northeastern U.S., as well as Washington D.C., over our 100% fiber-optic network by our Verizon Fios product portfolio and over a traditional copper-based network to customers who are not served by Fios.
Verizon Business Group	Our Business segment provides wireless and wireline communications services and products, including data, video and conferencing services, corporate networking solutions, security and managed network services, local and long distance voice services and network access to deliver various IoT services and products. We provide these products and services to businesses, government customers and wireless and wireline carriers across the U.S. and select products and services to customers around the world.

The following table provides operating financial information for our two reportable segments:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
External Operating Revenues
Consumer
Service	$	16,255	$	16,432	$	48,496	$	49,043
Wireless equipment	3,403		4,256		9,989		12,326
Other	2,014		1,953		5,946		5,303
Total Consumer	21,672		22,641		64,431		66,672
Business
Small and Medium Business	2,737		2,894		8,132		8,379
Global Enterprise	2,594		2,714		7,811		8,077
Public Sector and Other	1,639		1,472		4,636		4,435
Wholesale	763		790		2,279		2,440
Total Business	7,733		7,870		22,858		23,331
Total reportable segments	$	29,405	$	30,511	$	87,289	$	90,003
Intersegment Revenues
Consumer	$	64	$	65	$	183	$	177
Business	16		15		54		41
Total reportable segments	$	80	$	80	$	237	$	218
Total Operating Revenues
Consumer	$	21,736	$	22,706	$	64,614	$	66,849
Business(1)	7,749		7,885		22,912		23,372
Total reportable segments	$	29,485	$	30,591	$	87,526	$	90,221
Operating Income
Consumer	$	7,437	$	7,489	$	21,783	$	22,075
Business	923		977		2,823		3,096
Total reportable segments	$	8,360	$	8,466	$	24,606	$	25,171

⁽¹⁾ Service and other revenues included in our Business segment amounted to approximately $7.0 billion for both the three months ended

September 30, 2020 and 2019. Service and other revenues included in our Business segment amounted to approximately $20.9 billion for both the nine months ended September 30, 2020 and 2019. Wireless equipment revenues included in our Business segment amounted to approximately $709 million and $2.0 billion for the three and nine months ended September 30, 2020, respectively, and approximately $880 million and $2.5 billion for the three and nine months ended September 30, 2019, respectively.

The following table provides Fios revenue for our two reportable segments:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Consumer	$	2,773	$	2,811	$	8,326	$	8,347
Business	263		243		785		725
Total Fios revenue	$	3,036	$	3,054	$	9,111	$	9,072

The following table provides Wireless service revenue for our reportable segments and includes intersegment activity:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Consumer	$	13,442	$	13,533	$	40,005	$	40,346
Business	2,990		2,850		8,732		8,319
Total Wireless service revenue	$	16,432	$	16,383	$	48,737	$	48,665

Summary of Reconciliation of Segment Operating Revenues

A reconciliation of the reportable segment operating revenues to consolidated operating revenues is as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Total reportable segment operating revenues	$	29,485	$	30,591	$	87,526	$	90,221
Corporate and other	2,203		2,400		6,442		7,147
Eliminations	(145)		(97)		(368)		(275)
Total consolidated operating revenues	$	31,543	$	32,894	$	93,600	$	97,093

Summary of Reconciliation of Segment Operating Income

A reconciliation of the total reportable segment's operating income to consolidated income before provision for income taxes is as follows:

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
(dollars in millions)	2020		2019		2020		2019
Total reportable segment operating income	$	8,360	$	8,466	$	24,606	$	25,171
Corporate and other	(479)		(344)		(1,183)		(1,083)
Other components of net periodic benefit charges (Note 8)	(203)		(203)		(610)		(610)
Loss on spectrum license transaction (Note 3)	—		—		(1,195)		—
Net gain from dispositions of assets and businesses	—		261		—		261
Total consolidated operating income	7,678		8,180		21,618		23,739
Equity in losses of unconsolidated businesses	(9)		(1)		(34)		(20)
Other expense, net	(774)		(110)		(703)		(1,127)
Interest expense	(1,044)		(1,146)		(3,167)		(3,571)
Income Before Provision For Income Taxes	$	5,851	$	6,923	$	17,714	$	19,021

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Basis of Presentation - Additional Information (Detail) - USD ($) shares in Millions, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Jan. 01, 2020	Dec. 31, 2019
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Dilutive securities (in shares)	2	2	2	2
Pre-tax adjustment	$ 833		$ 833			$ 472
Retained earnings	$ (58,473)		$ (58,473)			$ (53,147)
Accounting Standards Update [Extensible List]			us-gaap:AccountingStandardsUpdate201613Member	us-gaap:AccountingStandardsUpdate201602Member
Adjustments due to Topic 326
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Pre-tax adjustment					$ 265
Retained earnings					$ 200
Consumer
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Maximum threshold period for new customers			210 days
Minimum threshold period for existing customers			210 days
Business
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Maximum threshold period for new customers			12 months
Minimum threshold period for existing customers			12 months

XML

Basis of Presentation - Schedule of Cash, Cash Equivalents and Restricted Cash (Details) - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Dec. 31, 2018
Cash and Cash Equivalents [Line Items]
Cash and cash equivalents	$ 8,983		$ 2,594
Cash, cash equivalents and restricted cash	10,183	$ 4,206	3,917	$ 3,916
Increase in cash, cash equivalents and restricted cash	6,266	$ 290
Cash and cash equivalents
Cash and Cash Equivalents [Line Items]
Increase in cash, cash equivalents and restricted cash	6,389
Prepaid expenses and other
Cash and Cash Equivalents [Line Items]
Restricted cash	1,075		1,221
Increase in cash, cash equivalents and restricted cash	(146)
Other assets
Cash and Cash Equivalents [Line Items]
Restricted cash	125		$ 102
Increase in cash, cash equivalents and restricted cash	$ 23

XML

Basis of Presentation - Schedule of Cumulative Effect for Adoption of New Accounting Pronouncement (Details) - USD ($) $ in Millions	Sep. 30, 2020	Jan. 01, 2020	Dec. 31, 2019
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Allowance for credit losses	$ 1,229		$ 0
Allowance for doubtful accounts	0		733
Other assets	11,669		10,141
Deferred income taxes	34,567		34,703
Retained earnings	$ 58,473		$ 53,147
Adjustments due to Topic 326
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Allowance for credit losses		$ 919
Allowance for doubtful accounts		(733)
Other assets		(79)
Deferred income taxes		(65)
Retained earnings		(200)
Cumulative Effect, Period of Adoption, Adjusted Balance
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Allowance for credit losses		919
Allowance for doubtful accounts		0
Other assets		10,062
Deferred income taxes		34,638
Retained earnings		$ 52,947

XML

Revenues and Contract Costs - Additional Information (Details)	3 Months Ended		9 Months Ended
	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($) segment	Sep. 30, 2019 USD ($)
Disaggregation of Revenue [Line Items]
Number of reportable segments | segment			2
Revenues from leasing arrangements, captive reinsurance arrangements and interest on equipment financed	$ 715,000,000	$ 779,000,000	$ 2,300,000,000	$ 2,400,000,000
Contract description of timing			Contracts for wireless services are generally either month-to-month and cancellable at any time (typically under a device payment plan) or contain terms ranging from greater than one month to up to two years (typically under a fixed-term plan).
Amortization of deferred contract costs	763,000,000	687,000,000	$ 2,300,000,000	1,900,000,000
Contract assets impairment charge	0	0	0	0
Media Business
Disaggregation of Revenue [Line Items]
Revenue from contract with customer	$ 1,700,000,000	$ 1,800,000,000	$ 4,700,000,000	$ 5,400,000,000
Wireless postpaid contracts
Disaggregation of Revenue [Line Items]
Percentage of month-to-month contracts of total service contracts	90.00%	87.00%	90.00%	87.00%
Wireline Consumer and Small and Medium Business contracts
Disaggregation of Revenue [Line Items]
Percentage of month-to-month contracts of total service contracts	70.00%	59.00%	70.00%	59.00%
Reseller Arrangements
Disaggregation of Revenue [Line Items]
Contract description of timing			Reseller arrangements generally include a stated contract term, which typically extends longer than two years and, in some cases, include a periodic minimum revenue commitment over the contract term for which revenues will be recognized in future periods.
Consumer
Disaggregation of Revenue [Line Items]
Customer contracts service term			2 years
Business
Disaggregation of Revenue [Line Items]
Contract description of timing			These contracts have varying terms spanning over approximately five years
Maximum | Business
Disaggregation of Revenue [Line Items]
Customer contracts service term			12 months

XML

Revenues and Contract Costs - Revenue Performance Obligations (Details) $ in Billions	Sep. 30, 2020 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation	$ 5.1
Revenue, remaining performance obligation, expected timing of satisfaction, period	3 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation	$ 15.0
Revenue, remaining performance obligation, expected timing of satisfaction, period	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2022-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation	$ 5.7
Revenue, remaining performance obligation, expected timing of satisfaction, period
Customer Contracts that Have Contract Minimum over Total Contract Term | Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation	$ 2.5
Revenue, remaining performance obligation, expected timing of satisfaction, period	5 years

XML

Revenues and Contract Costs - Schedule of Receivables from Contracts with Customers (Details) - USD ($) $ in Millions	Sep. 30, 2020	Jan. 01, 2020	Sep. 30, 2019	Jan. 01, 2019
Revenue from Contract with Customer [Abstract]
Receivables	$ 11,094	$ 12,078	$ 11,900	$ 12,104
Device payment plan agreement receivables	$ 9,559	$ 11,741	$ 10,538	$ 8,940

XML

Revenues and Contract Costs - Contract with Customer, Asset and Liability (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Jan. 01, 2020	Dec. 31, 2019	Jan. 01, 2019
Disaggregation of Revenue [Line Items]
Contract asset	$ 923	$ 1,102	$ 923	$ 1,102	$ 1,150	$ 1,150	$ 1,003
Contract liability	5,321	5,082	5,321	5,082	$ 5,307	5,307	$ 4,943
Revenue recognized related to contract liabilities existing	124	$ 235	4,200	$ 4,100
Prepaid expenses and other
Disaggregation of Revenue [Line Items]
Contract asset	733		733			848
Other assets
Disaggregation of Revenue [Line Items]
Contract asset	190		190			302
Other current liabilities
Disaggregation of Revenue [Line Items]
Contract liability	4,683		4,683			4,651
Other liabilities
Disaggregation of Revenue [Line Items]
Contract liability	$ 638		$ 638			$ 656

XML

Revenues and Contract Costs - Schedule of Cost Incurred to Obtain or Fulfill Contracts with Customers (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Capitalized Contract Cost [Line Items]
Cost incurred to obtain or fulfill contracts with customers	$ 4,233	$ 4,489
Minimum
Capitalized Contract Cost [Line Items]
Deferred contract cost, amortization period	2 years
Maximum
Capitalized Contract Cost [Line Items]
Deferred contract cost, amortization period	5 years
Prepaid expenses and other
Capitalized Contract Cost [Line Items]
Cost incurred to obtain or fulfill contracts with customers	$ 2,428	2,578
Other assets
Capitalized Contract Cost [Line Items]
Cost incurred to obtain or fulfill contracts with customers	$ 1,805	$ 1,911

XML

Acquisitions and Divestitures (Details) numberOfCustomers in Thousands, $ in Millions	1 Months Ended					3 Months Ended			9 Months Ended		10 Months Ended
	Oct. 27, 2020 numberOfCounties numberOfCustomers	Sep. 30, 2020 USD ($) license shares	May 31, 2020 USD ($)	Mar. 31, 2020 USD ($) license	Dec. 31, 2019 USD ($)	Sep. 30, 2020 USD ($)	Jun. 30, 2020	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($)
Business Acquisition [Line Items]
Number of licenses acquired | license				4,940
Payments for deposits									$ 1,987	$ 299
Gain (loss) on disposition of licenses, pre-tax						$ 0		$ 0	(1,195)	$ 0
Goodwill		$ 24,799			$ 24,389	24,799			24,799		$ 24,799
Spectrum licenses
Business Acquisition [Line Items]
Payments for deposits					$ 101						1,600
Spectrum licenses
Business Acquisition [Line Items]
Price payable for acquisitions				$ 3,400
Portion of price to be settled with 39 GHz licenses				$ 1,800
Gain (loss) on disposition of licenses, pre-tax									(1,200)
Gain (loss) on disposition of licenses									(914)
Average remaining renewal period of wireless license portfolio (in years)							9 years 10 months 24 days
Priority Access Licenses
Business Acquisition [Line Items]
Number of licenses acquired | license		557
Payments for deposits		$ 1,900
Various Other Wireless Licenses | Spectrum licenses
Business Acquisition [Line Items]
Payments for deposits						116			293
Blue Jeans Network
Business Acquisition [Line Items]
Price payable for acquisitions			$ 397
Goodwill			296
Intangible assets other than goodwill			$ 192
TracFone Wireless, Inc.
Business Acquisition [Line Items]
Cash payment to acquire business		3,100
Common stock value consideration to acquire business		3,100
Future cash consideration related to achievement of certain performance measures		$ 650				$ 650			650		$ 650
TracFone Wireless, Inc. | Minimum
Business Acquisition [Line Items]
Number of shares issuable (in shares) | shares		47,124,445
TracFone Wireless, Inc. | Maximum
Business Acquisition [Line Items]
Number of shares issuable (in shares) | shares		57,596,544
Bluegrass Cellular, Certain Assets | Subsequent Event
Business Acquisition [Line Items]
Number of customers | numberOfCustomers	210
Number of counties customers are serviced | numberOfCounties	34
Other Acquisitions
Business Acquisition [Line Items]
Cash payment to acquire business									$ 113

XML

Wireless Licenses, Goodwill and Other Intangible Assets - Carrying Amount of Wireless Licenses (Detail) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Goodwill and Intangible Assets Disclosure [Abstract]
Wireless licenses	$ 95,958	$ 95,059

XML

Wireless Licenses, Goodwill and Other Intangible Assets - Additional Information (Detail) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Jun. 30, 2020	Mar. 31, 2020	Dec. 31, 2019
Indefinite-lived Intangible Assets [Line Items]
Gain (loss) on disposition of licenses, pre-tax	$ 0	$ 0	$ (1,195)	$ 0
Wireless licenses	95,958		95,958				$ 95,059
Wireless Licenses
Indefinite-lived Intangible Assets [Line Items]
Wireless licenses under development	$ 6,900	$ 6,500	6,900	6,500
Interest costs capitalized			$ 171	$ 248
Assets held-for-sale						$ 2,800
Average remaining renewal period of wireless license portfolio (in years)			10 years
Spectrum Licenses, 39 GHz
Indefinite-lived Intangible Assets [Line Items]
Gain (loss) on disposition of licenses, pre-tax			$ (1,200)
Gain (loss) on disposition of licenses			$ (914)
Wireless licenses					$ 3,400
Disposal Group, Held-for-sale, Not Discontinued Operations | Spectrum licenses
Indefinite-lived Intangible Assets [Line Items]
Intangible assets held-for-sale						$ 1,600

XML

Wireless Licenses, Goodwill and Other Intangible Assets - Changes in Carrying Value of Goodwill (Detail) - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Goodwill [Line Items]
Beginning balance	$ 24,389
Acquisitions (2)	405
Reclassifications, adjustments and other	5
Ending balance	24,799
Goodwill accumulated impairment charge	4,800	$ 4,800
Operating Segments | Consumer
Goodwill [Line Items]
Beginning balance	17,104
Acquisitions (2)	109
Reclassifications, adjustments and other	0
Ending balance	17,213
Operating Segments | Business
Goodwill [Line Items]
Beginning balance	7,269
Acquisitions (2)	296
Reclassifications, adjustments and other	5
Ending balance	7,570
Other
Goodwill [Line Items]
Beginning balance	16
Acquisitions (2)	0
Reclassifications, adjustments and other	0
Ending balance	$ 16

XML

Wireless Licenses, Goodwill and Other Intangible Assets - Composition of Other Intangible Assets, Net (Detail) - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Finite-Lived Intangible Assets [Line Items]
Gross Amount	$ 28,278	$ 26,393
Accumulated Amortization	(18,679)	(16,895)
Net Amount	9,599	9,498
Customer Lists
Finite-Lived Intangible Assets [Line Items]
Gross Amount	4,048	3,896
Accumulated Amortization	(1,854)	(1,511)
Net Amount	$ 2,194	2,385
Customer Lists | Minimum
Finite-Lived Intangible Assets [Line Items]
Other intangible asset, useful life	8 years
Customer Lists | Maximum
Finite-Lived Intangible Assets [Line Items]
Other intangible asset, useful life	13 years
Non-Network Internal-Use Software
Finite-Lived Intangible Assets [Line Items]
Gross Amount	$ 22,229	20,530
Accumulated Amortization	(15,769)	(14,418)
Net Amount	$ 6,460	6,112
Non-Network Internal-Use Software | Minimum
Finite-Lived Intangible Assets [Line Items]
Other intangible asset, useful life	5 years
Non-Network Internal-Use Software | Maximum
Finite-Lived Intangible Assets [Line Items]
Other intangible asset, useful life	7 years
Other
Finite-Lived Intangible Assets [Line Items]
Gross Amount	$ 2,001	1,967
Accumulated Amortization	(1,056)	(966)
Net Amount	$ 945	$ 1,001
Other | Minimum
Finite-Lived Intangible Assets [Line Items]
Other intangible asset, useful life	2 years
Other | Maximum
Finite-Lived Intangible Assets [Line Items]
Other intangible asset, useful life	25 years

XML

Wireless Licenses, Goodwill and Other Intangible Assets - Estimated Future Amortization Expense (Detail) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization expense for other intangible assets	$ 621	$ 580	$ 1,818	$ 1,704
Reminder of 2020	679		679
2021	2,234		2,234
2022	1,924		1,924
2023	1,555		1,555
2024	1,159		1,159
2025	$ 800		$ 800

XML

Debt - Debt Redemptions, Repurchases and Repayments (Details) € in Millions, $ in Millions	3 Months Ended		9 Months Ended
	Jun. 30, 2020 USD ($)	Mar. 31, 2020 USD ($)	Sep. 30, 2020 USD ($)	Jun. 30, 2020 EUR (€)
Debt Instrument [Line Items]
Principal Redeemed/ Repurchased/ Repaid		$ 1,475
Amount Paid	$ 6,790	$ 1,475	$ 8,265
Verizon 4.950% notes due 2047
Debt Instrument [Line Items]
Stated interest rate on debt instrument		4.95%
Principal Redeemed/ Repurchased/ Repaid		$ 1,475
Amount Paid		$ 1,475
Verizon 5.143% preferred stock due 2020
Debt Instrument [Line Items]
Stated interest rate on debt instrument	5.143%			5.143%
Principal Redeemed/ Repurchased/ Repaid	$ 1,650
Amount Paid	1,650
Verizon floating rate (LIBOR + 0.550%) notes due 2020
Debt Instrument [Line Items]
Principal Redeemed/ Repurchased/ Repaid	1,018
Amount Paid	$ 1,018
Verizon floating rate (LIBOR + 0.550%) notes due 2020 | London Interbank Offered Rate (LIBOR)
Debt Instrument [Line Items]
Basis spread on variable rate	0.55%
Verizon 4.600% notes due 2021
Debt Instrument [Line Items]
Stated interest rate on debt instrument	4.60%			4.60%
Principal Redeemed/ Repurchased/ Repaid	$ 920
Amount Paid	$ 949
Verizon 3.125% notes due 2022
Debt Instrument [Line Items]
Stated interest rate on debt instrument	3.125%			3.125%
Principal Redeemed/ Repurchased/ Repaid	$ 1,256
Amount Paid	1,314
Open market repurchases of various Verizon notes
Debt Instrument [Line Items]
Principal Redeemed/ Repurchased/ Repaid	121
Amount Paid	$ 143
Verizon 2.375% Notes Due 2022
Debt Instrument [Line Items]
Stated interest rate on debt instrument	2.375%			2.375%
Principal Redeemed/ Repurchased/ Repaid | €				€ 935
Amount Paid	$ 1,199
Principal and premium repaid | €				€ 980
Verizon 0.500% Notes Due 2022
Debt Instrument [Line Items]
Stated interest rate on debt instrument	0.50%			0.50%
Principal Redeemed/ Repurchased/ Repaid | €				€ 454
Amount Paid	$ 517
Principal and premium repaid | €				€ 463

XML

Debt - Debt Issuances (Details)	3 Months Ended			9 Months Ended
	Sep. 30, 2020 USD ($)	Jun. 30, 2020 USD ($)	Mar. 31, 2020 USD ($)	Sep. 30, 2020 USD ($)	Jun. 30, 2020 CAD ($)	Jun. 30, 2020 EUR (€)
Debt Instrument [Line Items]
Principal Amount Issued	$ 2,123,000,000		$ 5,885,000,000	$ 2,123,000,000
Proceeds from long-term borrowings	$ 2,110,000,000	$ 3,247,000,000	$ 5,846,000,000	$ 11,203,000,000
Verizon 3.600% notes due 2060
Debt Instrument [Line Items]
Stated interest rate on debt instrument			3.60%
Principal Amount Issued			$ 2,385,000,000
Proceeds from long-term borrowings			$ 2,369,000,000
Verizon 3.000% notes due 2027
Debt Instrument [Line Items]
Stated interest rate on debt instrument			3.00%
Principal Amount Issued			$ 750,000,000
Proceeds from long-term borrowings			$ 747,000,000
Verizon 3.150% notes due 2030
Debt Instrument [Line Items]
Stated interest rate on debt instrument			3.15%
Principal Amount Issued			$ 1,500,000,000
Proceeds from long-term borrowings			$ 1,489,000,000
Verizon 4.000% notes due 2050
Debt Instrument [Line Items]
Stated interest rate on debt instrument			4.00%
Principal Amount Issued			$ 1,250,000,000
Proceeds from long-term borrowings			$ 1,241,000,000
Verizon 2.500% notes due 2030 (2)
Debt Instrument [Line Items]
Stated interest rate on debt instrument					2.50%	2.50%
Principal Amount Issued					$ 1,000,000,000
Proceeds from long-term borrowings		705,000,000
Verizon 3.625% notes due 2050 (2)
Debt Instrument [Line Items]
Stated interest rate on debt instrument					3.625%	3.625%
Principal Amount Issued					$ 300,000,000
Proceeds from long-term borrowings		209,000,000
Verizon 1.300% notes due 2033 (2)
Debt Instrument [Line Items]
Stated interest rate on debt instrument					1.30%	1.30%
Principal Amount Issued | €						€ 1,350,000,000
Proceeds from long-term borrowings		1,464,000,000
Verizon 1.850% notes due 2040 (2)
Debt Instrument [Line Items]
Stated interest rate on debt instrument					1.85%	1.85%
Principal Amount Issued | €						€ 800,000,000
Proceeds from long-term borrowings		$ 869,000,000
Verizon 1.500% notes due 2030 (3)
Debt Instrument [Line Items]
Stated interest rate on debt instrument	1.50%			1.50%
Principal Amount Issued	$ 1,000,000,000			$ 1,000,000,000
Proceeds from long-term borrowings	$ 995,000,000
Verizon 3.000% notes due 2060
Debt Instrument [Line Items]
Stated interest rate on debt instrument	3.00%			3.00%
Principal Amount Issued	$ 1,123,000,000			$ 1,123,000,000
Proceeds from long-term borrowings	$ 1,115,000,000

XML

Debt - October Exchange Offers (Details)	1 Months Ended
	Oct. 27, 2020 USD ($) transaction Debt_Instrument	Sep. 30, 2020 USD ($)	Mar. 31, 2020 USD ($)
Debt Instrument [Line Items]
Principal Amount Issued		$ 2,123,000,000	$ 5,885,000,000
October Exchange Offers | Subsequent Event
Debt Instrument [Line Items]
Number of note series exchanged | Debt_Instrument	17
Number of exchange offer transactions | transaction	2
October Exchange Offer One | Subsequent Event
Debt Instrument [Line Items]
Principal amount exchanged	$ 1,000,000,000.0
October Exchange Offer One | 1.680% Notes Due 2030 | Subsequent Event
Debt Instrument [Line Items]
Principal Amount Issued	$ 1,100,000,000
Stated interest rate on debt instrument	1.68%
October Exchange Offer One | Notes Maturing In 2021 | Subsequent Event
Debt Instrument [Line Items]
Principal amount exchanged	$ 31,000,000
October Exchange Offer Two | Subsequent Event
Debt Instrument [Line Items]
Principal amount exchanged	3,700,000,000
Debt exchange offer, cash	748,000,000
October Exchange Offer Two | 2.987% Notes Due 2056 | Subsequent Event
Debt Instrument [Line Items]
Principal Amount Issued	$ 4,500,000,000
Stated interest rate on debt instrument	2.987%

XML

Debt - Short-Term Borrowings and Commercial Paper Program (Details) - USD ($)	3 Months Ended
	Sep. 30, 2020	Jun. 30, 2020	Apr. 30, 2020	Mar. 31, 2020
Short-term Debt [Line Items]
Principal Amount Issued	$ 2,123,000,000			$ 5,885,000,000
Principal amount outstanding	5,059,000,000
Commercial Paper
Short-term Debt [Line Items]
Principal Amount Issued			$ 3,500,000,000
Repayments of Short-term Debt	1,000,000,000.0	$ 2,500,000,000
Commercial paper	$ 0

XML

Debt - Asset-Backed Debt Narrative (Detail) - USD ($) $ in Millions	1 Months Ended				3 Months Ended			9 Months Ended
	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Jan. 31, 2020	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Sep. 30, 2020
Debt Instrument [Line Items]
Repayments of debt						$ 6,790	$ 1,475	$ 8,265
Asset-Backed Debt
Debt Instrument [Line Items]
Secured debt, carrying value	$ 10,100				$ 10,100			$ 10,100
Asset Backed Notes
Debt Instrument [Line Items]
Revolving period								2 years
2020 ABS Financing Facility
Debt Instrument [Line Items]
Revolving period								1 year
Repayments of debt	1,300	$ 1,500		$ 1,300
Amount drawn from credit facilities			$ 1,300
Debt outstanding	$ 500				500			$ 500
Secured Debt | Asset Backed Notes
Debt Instrument [Line Items]
Repayments of debt					$ 864			$ 2,700

XML

Debt - Schedule of ABS Notes Transactions (Details) - USD ($)	1 Months Ended
	Sep. 30, 2020	Mar. 31, 2020
Debt Instrument [Line Items]
Principal Amount Issued	$ 2,123,000,000	$ 5,885,000,000
March 2020 ABS Notes
Debt Instrument [Line Items]
Principal Amount Issued		$ 1,600,000,000
March 2020 ABS Notes | A-1a Senior class notes
Debt Instrument [Line Items]
Stated interest rate on debt instrument		1.85%
Expected Weighted-average Life to Maturity		2 years 5 months 15 days
Principal Amount Issued		$ 1,326,000,000
March 2020 ABS Notes | A-1b Senior floating rate class notes
Debt Instrument [Line Items]
Expected Weighted-average Life to Maturity		2 years 5 months 15 days
Principal Amount Issued		$ 100,000,000
Debt effective rate	14.80%
March 2020 ABS Notes | B Junior class notes
Debt Instrument [Line Items]
Stated interest rate on debt instrument		1.98%
Expected Weighted-average Life to Maturity		3 years 2 months 4 days
Principal Amount Issued		$ 98,000,000
March 2020 ABS Notes | C Junior class notes
Debt Instrument [Line Items]
Stated interest rate on debt instrument		2.06%
Expected Weighted-average Life to Maturity		3 years 4 months 9 days
Principal Amount Issued		$ 76,000,000
March 2020 ABS Notes | London Interbank Offered Rate (LIBOR) | A-1b Senior floating rate class notes
Debt Instrument [Line Items]
Basis spread on variable rate		0.27%
September 2020 ABS Notes
Debt Instrument [Line Items]
Principal Amount Issued	$ 1,600,000,000
September 2020 ABS Notes | A Senior class notes
Debt Instrument [Line Items]
Stated interest rate on debt instrument	0.47%
Expected Weighted-average Life to Maturity	2 years 5 months 23 days
Principal Amount Issued	$ 1,426,000,000
September 2020 ABS Notes | B Junior class notes
Debt Instrument [Line Items]
Stated interest rate on debt instrument	0.68%
Expected Weighted-average Life to Maturity	3 years 2 months 4 days
Principal Amount Issued	$ 98,000,000
September 2020 ABS Notes | C Junior class notes
Debt Instrument [Line Items]
Stated interest rate on debt instrument	0.83%
Expected Weighted-average Life to Maturity	3 years 4 months 9 days
Principal Amount Issued	$ 76,000,000
Asset Backed Notes
Debt Instrument [Line Items]
Principal Amount Issued	$ 3,200,000,000

XML

Debt - Assets and Liabilities Related to Asset-backed Debt Arrangements (Detail) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]
Account receivable, net	$ 22,617	$ 25,429
Prepaid expenses and other	5,515	8,028
Other assets	11,669	10,141
Accounts payable and accrued liabilities	17,391	21,806
Short-term portion of long-term debt	5,770	10,777
Long-term debt	109,790	100,712
Variable Interest Entity, Primary Beneficiary
Assets and Associated Liabilities of Transfers Accounted for as Secured Borrowings [Line Items]
Account receivable, net	9,438	10,525
Prepaid expenses and other	1,013	1,180
Other assets	3,011	3,856
Accounts payable and accrued liabilities	8	11
Short-term portion of long-term debt	3,589	5,578
Long-term debt	$ 6,503	$ 6,791

XML

Debt - Credit Facilities, Non-Cash Transaction, Guarantees (Detail) - USD ($)	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Oct. 27, 2020	Dec. 31, 2019
Debt Instrument [Line Items]
Facility Capacity	$ 17,000,000,000
Unused Capacity	10,391,000,000
Principal Amount Outstanding	5,059,000,000
Guarantee of Debentures of Operating Telephone Company Subsidiaries
Debt Instrument [Line Items]
Principal amount outstanding in connection with the guarantee of debt obligations	765,000,000
Guarantee of Debt Obligations of GTE Corporation
Debt Instrument [Line Items]
Principal amount outstanding in connection with the guarantee of debt obligations	391,000,000
Network Equipment | Vendor Financing Facility
Debt Instrument [Line Items]
Value of purchase assets financed	1,300,000,000	$ 356,000,000
Long-term debt maturing within one year	1,600,000,000			$ 1,100,000,000
Revolving Credit Facility
Debt Instrument [Line Items]
Facility Capacity	9,500,000,000
Unused Capacity	9,391,000,000
Revolving Credit Facility | Revolving Credit Facility Maturing 2024 | Subsequent Event
Debt Instrument [Line Items]
Facility Capacity			$ 9,500,000,000
Equipment Credit Facilities
Debt Instrument [Line Items]
Facility Capacity	7,500,000,000
Unused Capacity	1,000,000,000
Principal Amount Outstanding	$ 5,059,000,000

XML

Device Payment Plan Agreement and Wireless Service Receivables - Schedule of Receivables (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Accounts receivable	$ 23,846	$ 26,162
Allowance for credit losses	1,229	0
Accounts receivable, net of allowance	22,617	$ 25,429
Device payment plan agreement
Accounts, Notes, Loans and Financing Receivable [Line Items]
Accounts receivable	11,856
Allowance for credit losses	615
Accounts receivable, net of allowance	11,241
Wireless service
Accounts, Notes, Loans and Financing Receivable [Line Items]
Accounts receivable	5,497
Allowance for credit losses	290
Accounts receivable, net of allowance	5,207
Other receivables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Accounts receivable	6,493
Allowance for credit losses	324
Accounts receivable, net of allowance	$ 6,169

XML

Device Payment Plan Agreement and Wireless Service Receivables - Schedule of Device Payment Plan Agreement Receivables (Detail) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Device payment plan agreement receivables, gross	$ 16,597	$ 19,493
Unamortized imputed interest	(424)	(454)
Device payment plan agreement receivables, at amortized cost	16,173	19,039
Allowance	(833)	(472)
Device payment plan agreement receivables, net	15,340	18,567
Account receivable, net
Accounts, Notes, Loans and Financing Receivable [Line Items]
Device payment plan agreement receivables, net	11,241	13,045
Other assets
Accounts, Notes, Loans and Financing Receivable [Line Items]
Device payment plan agreement receivables, net	$ 4,099	$ 5,522

XML

Device Payment Plan Agreement and Wireless Service Receivables - Additional Information (Detail) - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2020	Jan. 01, 2020	Dec. 31, 2019	Sep. 30, 2019	Jan. 01, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Receivables transferred to ABS Entities	$ 12,300		$ 14,300
Device payment plan agreement, trade-in liability	$ 5,321	$ 5,307	5,307	$ 5,082	$ 4,943
Minimum
Accounts, Notes, Loans and Financing Receivable [Line Items]
Required down payment percentage	0.00%
Maximum
Accounts, Notes, Loans and Financing Receivable [Line Items]
Required down payment percentage	100.00%
Product Trade-in
Accounts, Notes, Loans and Financing Receivable [Line Items]
Device payment plan agreement, trade-in liability			$ 103
Consumer
Accounts, Notes, Loans and Financing Receivable [Line Items]
Maximum threshold period for new customers	210 days
Minimum threshold period for existing customers	210 days
Business
Accounts, Notes, Loans and Financing Receivable [Line Items]
Maximum threshold period for new customers	12 months
Minimum threshold period for existing customers	12 months
Device payment plan agreement
Accounts, Notes, Loans and Financing Receivable [Line Items]
Receivables originating in 2020	$ 8,512
Receivables originating in 2019	$ 7,151
Device payment plan agreement | Consumer | Minimum
Accounts, Notes, Loans and Financing Receivable [Line Items]
Customer tenure period	45 days
Device payment plan agreement | Consumer | Maximum
Accounts, Notes, Loans and Financing Receivable [Line Items]
Customer tenure period	45 days
Device payment plan agreement | Business | Minimum
Accounts, Notes, Loans and Financing Receivable [Line Items]
Customer tenure period	12 months
Device payment plan agreement | Business | Maximum
Accounts, Notes, Loans and Financing Receivable [Line Items]
Customer tenure period	12 months
Wireless Service Plan Receivables
Accounts, Notes, Loans and Financing Receivable [Line Items]
Receivables originating in 2020	$ 5,500
Number of days past due	34 days

XML

Device Payment Plan Agreement and Wireless Service Receivables - Schedule of Credit Quality Indicators (Details) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Financing Receivable, Credit Quality Indicator [Line Items]
Device payment plan agreement receivables, at amortized cost	$ 16,597	$ 19,493
Device payment plan agreement
Financing Receivable, Credit Quality Indicator [Line Items]
2020	8,512
2019	7,151
2018	440
Prior to 2018	70
Device payment plan agreement receivables, at amortized cost	16,173
Device payment plan agreement | New customers
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1,332
2019	1,132
2018	54
Prior to 2018	42
Device payment plan agreement receivables, at amortized cost	2,560
Device payment plan agreement | Existing customers
Financing Receivable, Credit Quality Indicator [Line Items]
2020	7,180
2019	6,019
2018	386
Prior to 2018	28
Device payment plan agreement receivables, at amortized cost	$ 13,613

XML

Device Payment Plan Agreement and Wireless Service Receivables - Allowance for Credit Losses (Detail) - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2020	Jan. 01, 2020
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	$ 472
Adjusted opening balance, January 1, 2020	472
Ending balance	833
Adjustments due to Topic 326
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Adjusted opening balance, January 1, 2020		$ 265
Device payment plan agreement
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	472
Adjusted opening balance, January 1, 2020	833
Current period provision for expected credit losses	561
Write-offs charged against the allowance	(501)
Recoveries collected	36
Ending balance	833
Device payment plan agreement | Cumulative Effect, Period of Adoption, Adjusted Balance
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	737
Adjusted opening balance, January 1, 2020	737
Wireless Service Plan Receivables
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	156
Adjusted opening balance, January 1, 2020	290
Current period provision for expected credit losses	342
Write-offs charged against the allowance	(256)
Recoveries collected	48
Ending balance	290
Wireless Service Plan Receivables | Cumulative Effect, Period of Adoption, Adjusted Balance
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	156
Adjusted opening balance, January 1, 2020	156
Accounting Standards Update 2016-13 | Device payment plan agreement | Adjustments due to Topic 326
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	265
Adjusted opening balance, January 1, 2020	265
Accounting Standards Update 2016-13 | Wireless Service Plan Receivables | Adjustments due to Topic 326
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Beginning balance	0
Adjusted opening balance, January 1, 2020	$ 0

XML

Device Payment Plan Agreement and Wireless Service Receivables - Balance and Aging of Receivables (Detail) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Accounts, Notes, Loans and Financing Receivable [Line Items]
Device payment plan agreement receivables, at amortized cost	$ 16,597	$ 19,493
Device payment plan agreement
Accounts, Notes, Loans and Financing Receivable [Line Items]
Device payment plan agreement receivables, at amortized cost	16,173
Device payment plan agreement | Unbilled
Accounts, Notes, Loans and Financing Receivable [Line Items]
Current	15,042
Device payment plan agreement | Billed
Accounts, Notes, Loans and Financing Receivable [Line Items]
Current	961
Past due	$ 170

XML

Fair Value Measurements - Schedule of Assets and Liabilities Measured at Fair Value on Recurring Basis (Detail) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Assets:
Total	$ 2,664	$ 1,226
Other liabilities:
Total	2,680	1,689
Foreign exchange forwards | Prepaid expenses and other
Assets:
Derivative asset	2
Foreign exchange forwards | Other assets
Assets:
Derivative asset		5
Fixed income securities | Other assets
Assets:
Debt securities, available-for-sale	462	442
Interest rate swaps | Prepaid expenses and other
Assets:
Derivative asset	28
Interest rate swaps | Other assets
Assets:
Derivative asset	1,768	568
Interest rate swaps | Other liabilities
Other liabilities:
Derivative liabilities	317	173
Cross currency swaps | Other assets
Assets:
Derivative asset	404	211
Cross currency swaps | Other liabilities
Other liabilities:
Derivative liabilities	1,383	912
Forward starting interest rate swaps | Other current liabilities
Other liabilities:
Derivative liabilities	499
Forward starting interest rate swaps | Other liabilities
Other liabilities:
Derivative liabilities	481	604
Level 1
Assets:
Total	0	0
Other liabilities:
Total	0	0
Level 1 | Foreign exchange forwards | Prepaid expenses and other
Assets:
Derivative asset	0
Level 1 | Foreign exchange forwards | Other assets
Assets:
Derivative asset		0
Level 1 | Fixed income securities | Other assets
Assets:
Debt securities, available-for-sale	0	0
Level 1 | Interest rate swaps | Prepaid expenses and other
Assets:
Derivative asset	0
Level 1 | Interest rate swaps | Other assets
Assets:
Derivative asset	0	0
Level 1 | Interest rate swaps | Other liabilities
Other liabilities:
Derivative liabilities	0	0
Level 1 | Cross currency swaps | Other assets
Assets:
Derivative asset	0	0
Level 1 | Cross currency swaps | Other liabilities
Other liabilities:
Derivative liabilities	0	0
Level 1 | Forward starting interest rate swaps | Other current liabilities
Other liabilities:
Derivative liabilities	0
Level 1 | Forward starting interest rate swaps | Other liabilities
Other liabilities:
Derivative liabilities	0	0
Level 2
Assets:
Total	2,664	1,226
Other liabilities:
Total	2,680	1,689
Level 2 | Foreign exchange forwards | Prepaid expenses and other
Assets:
Derivative asset	2
Level 2 | Foreign exchange forwards | Other assets
Assets:
Derivative asset		5
Level 2 | Fixed income securities | Other assets
Assets:
Debt securities, available-for-sale	462	442
Level 2 | Interest rate swaps | Prepaid expenses and other
Assets:
Derivative asset	28
Level 2 | Interest rate swaps | Other assets
Assets:
Derivative asset	1,768	568
Level 2 | Interest rate swaps | Other liabilities
Other liabilities:
Derivative liabilities	317	173
Level 2 | Cross currency swaps | Other assets
Assets:
Derivative asset	404	211
Level 2 | Cross currency swaps | Other liabilities
Other liabilities:
Derivative liabilities	1,383	912
Level 2 | Forward starting interest rate swaps | Other current liabilities
Other liabilities:
Derivative liabilities	499
Level 2 | Forward starting interest rate swaps | Other liabilities
Other liabilities:
Derivative liabilities	481	604
Level 3
Assets:
Total	0	0
Other liabilities:
Total	0	0
Level 3 | Foreign exchange forwards | Prepaid expenses and other
Assets:
Derivative asset	0
Level 3 | Foreign exchange forwards | Other assets
Assets:
Derivative asset		0
Level 3 | Fixed income securities | Other assets
Assets:
Debt securities, available-for-sale	0	0
Level 3 | Interest rate swaps | Prepaid expenses and other
Assets:
Derivative asset	0
Level 3 | Interest rate swaps | Other assets
Assets:
Derivative asset	0	0
Level 3 | Interest rate swaps | Other liabilities
Other liabilities:
Derivative liabilities	0	0
Level 3 | Cross currency swaps | Other assets
Assets:
Derivative asset	0	0
Level 3 | Cross currency swaps | Other liabilities
Other liabilities:
Derivative liabilities	0	0
Level 3 | Forward starting interest rate swaps | Other current liabilities
Other liabilities:
Derivative liabilities	0
Level 3 | Forward starting interest rate swaps | Other liabilities
Other liabilities:
Derivative liabilities	$ 0	$ 0

XML

Fair Value Measurements - Additional Information (Detail)	3 Months Ended		9 Months Ended
	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 USD ($)	Sep. 30, 2019 USD ($)	Sep. 30, 2020 EUR (€)	Dec. 31, 2019 USD ($)	Dec. 31, 2019 EUR (€)
Derivatives, Fair Value [Line Items]
Carrying amount of our investments without readily determinable fair values	$ 317,000,000		$ 317,000,000			$ 284,000,000
Derivative asset fair value of collateral	300,000,000		300,000,000
Interest rate swaps
Derivatives, Fair Value [Line Items]
Net investment hedge	18,156,000,000		18,156,000,000			17,004,000,000
Interest rate swaps | Fair Value Hedges
Derivatives, Fair Value [Line Items]
Notional amount of derivative instruments entered during period	1,100,000,000	$ 0	3,500,000,000	$ 510,000,000
Notional amount of derivative settled during period	0	2,100,000,000	2,400,000,000	3,300,000,000
Ineffectiveness portion of interest rate swaps				88,000,000
Cross currency swaps
Derivatives, Fair Value [Line Items]
Net investment hedge	24,740,000,000		24,740,000,000			23,070,000,000
Cross currency swaps | Cash Flow Hedging
Derivatives, Fair Value [Line Items]
Notional amount of derivative instruments entered during period	0	2,100,000,000	3,300,000,000	5,600,000,000
Notional amount of derivative settled during period	0	0	1,600,000,000	0
Pre-tax gains (loss) recognized in other comprehensive income (loss)	1,500,000,000	(658,000,000)	(420,000,000)	(986,000,000)
Forward starting interest rate swaps
Derivatives, Fair Value [Line Items]
Net investment hedge	2,000,000,000		2,000,000,000			3,000,000,000
Forward starting interest rate swaps | Cash Flow Hedging
Derivatives, Fair Value [Line Items]
Notional amount of derivative instruments entered during period	0	0	0	0
Notional amount of derivative settled during period	0	0	1,000,000,000.0	1,000,000,000.0
Pre-tax gains (loss) recognized in other comprehensive income (loss)	141,000,000	(350,000,000)	(668,000,000)	(847,000,000)
Treasury rate locks | Not Designated as Hedging Instrument
Derivatives, Fair Value [Line Items]
Notional amount of derivative instruments entered during period	0	0	1,600,000,000	0
Notional amount of derivative settled during period	0	0	1,600,000,000	0
Pre-tax gains (loss) recognized in other comprehensive income (loss)	0	0		0
Treasury rate locks | Cash Flow Hedging
Derivatives, Fair Value [Line Items]
Notional amount of derivative instruments entered during period	0	0	500,000,000	0
Notional amount of derivative settled during period	0	0	500,000,000	0
Pre-tax gains (loss) recognized in other comprehensive income (loss)	0	0		0
Euro Denominated Debt | Net Investment Hedges
Derivatives, Fair Value [Line Items]
Net investment hedge | €					€ 750,000,000		€ 750,000,000
Foreign exchange forwards
Derivatives, Fair Value [Line Items]
Net investment hedge	1,300,000,000		1,300,000,000			$ 1,130,000,000
Foreign exchange forwards | Not Designated as Hedging Instrument
Derivatives, Fair Value [Line Items]
Notional amount of derivative instruments entered during period	3,400,000,000	3,100,000,000	10,300,000,000	9,200,000,000
Notional amount of derivative settled during period	$ 3,100,000,000	$ 3,000,000,000.0	10,200,000,000	8,600,000,000
Pre-tax gains (loss) recognized in other comprehensive income (loss)			$ 89,000,000	$ (53,000,000)

XML

Fair Value Measurements - Debt Excluding Capital Leases (Detail) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Carrying Amount
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Debt instrument fair value	$ 114,288	$ 110,373
Fair Value
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Debt instrument fair value	140,880	129,200
Level 1
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Debt instrument fair value	92,287	86,712
Level 2
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Debt instrument fair value	48,593	42,488
Level 3
Fair Value, Balance Sheet Grouping, Financial Statement Captions [Line Items]
Debt instrument fair value	$ 0	$ 0

XML

Fair Value Measurements - Notional Amounts of Outstanding Derivative Instruments (Detail) - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Interest rate swaps
Derivative [Line Items]
Notional amount	$ 18,156	$ 17,004
Cross currency swaps
Derivative [Line Items]
Notional amount	24,740	23,070
Forward starting interest rate swaps
Derivative [Line Items]
Notional amount	2,000	3,000
Interest rate caps
Derivative [Line Items]
Notional amount	0	679
Foreign exchange forwards
Derivative [Line Items]
Notional amount	$ 1,300	$ 1,130

XML

Fair Value Measurements - Schedule of Cumulative Basis Adjustments for Fair Value Hedges (Details) - Long-term debt - Fair Value Hedges - USD ($) $ in Millions	Sep. 30, 2020	Dec. 31, 2019
Derivatives, Fair Value [Line Items]
Carrying amount of hedged liabilities	$ 19,485	$ 17,337
Cumulative amount of fair value hedging adjustment included in the carrying amount of the hedged liabilities	$ 1,436	$ 433

XML

Employee Benefits - Costs by Plans (Detail) - USD ($) $ in Millions	3 Months Ended					9 Months Ended
	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Sep. 30, 2019	Mar. 31, 2019	Sep. 30, 2020	Sep. 30, 2019
Pension
Defined Benefit Plan Disclosure [Line Items]
Service cost	$ 76			$ 62		$ 222	$ 185
Amortization of prior service cost (credit)	16			15		46	46
Expected return on plan assets	(295)			(282)		(888)	(846)
Interest cost	124			173		401	527
Remeasurement loss, net	1,092	$ 153	$ 182	291	$ (96)	1,427	195
Other components	937			197		986	(78)
Total	1,013			259		1,208	107
Pension | Cost of services
Defined Benefit Plan Disclosure [Line Items]
Service cost	61			51		179	151
Pension | Selling, general and administrative expense
Defined Benefit Plan Disclosure [Line Items]
Service cost	15			11		43	34
Health Care and Life
Defined Benefit Plan Disclosure [Line Items]
Service cost	27			24		82	72
Amortization of prior service cost (credit)	(242)			(242)		(725)	(728)
Expected return on plan assets	(7)			(9)		(20)	(28)
Interest cost	108			157		322	472
Remeasurement loss, net	0			0		0	0
Other components	(141)			(94)		(423)	(284)
Total	(114)			(70)		(341)	(212)
Health Care and Life | Cost of services
Defined Benefit Plan Disclosure [Line Items]
Service cost	22			20		67	59
Health Care and Life | Selling, general and administrative expense
Defined Benefit Plan Disclosure [Line Items]
Service cost	$ 5			$ 4		$ 15	$ 13

XML

Employee Benefits - Additional Information (Detail) - USD ($)	3 Months Ended					9 Months Ended
	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Sep. 30, 2019	Mar. 31, 2019	Sep. 30, 2020	Sep. 30, 2019
Defined Benefit Plan Disclosure [Line Items]
Amount paid in severance benefits over the period						$ 209,000,000
Post employment benefits liability	$ 430,000,000					430,000,000
Pension
Defined Benefit Plan Disclosure [Line Items]
Remeasurement gain (loss), net	(1,092,000,000)	$ (153,000,000)	$ (182,000,000)	$ (291,000,000)	$ 96,000,000	(1,427,000,000)	$ (195,000,000)
(Credit) charge due to change in discount rate assumption	1,800,000,000		$ 196,000,000	589,000,000
(Charge) credit due to difference between estimated and actual return on assets	$ 689,000,000	$ (163,000,000)		$ 298,000,000
Pension | Qualified Plan
Defined Benefit Plan Disclosure [Line Items]
Employer discretionary contribution amount						$ 0	$ 300,000,000

XML

Equity and Accumulated Other Comprehensive Income - Changes in Components of Total equity (Detail) - USD ($) $ / shares in Units, shares in Thousands, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance			$ 62,835
Net income attributable to Verizon	$ 4,357	$ 5,194	13,213	$ 14,170
Foreign currency translation adjustments	124	(10)	81	(53)
Unrealized gain (loss) on cash flow hedges	505	(166)	(1,391)	(716)
Unrealized gain on marketable securities	2	2	7	10
Defined benefit pension and postretirement plans	(169)	(169)	(507)	(507)
Other comprehensive income (loss)			$ (1,810)
Shareholder plans (in shares)			2,300
Total comprehensive income	4,966	4,994	$ 11,820	13,305
Ending Balance	$ 66,530	$ 60,312	$ 66,530	$ 60,312
Dividends declared per common share (USD per share)	$ 0.6275	$ 0.6150	$ 1.8575	$ 1.8200
Accounting Standards Update [Extensible List]			us-gaap:AccountingStandardsUpdate201613Member	us-gaap:AccountingStandardsUpdate201602Member
Common Stock
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	$ 429	$ 429	$ 429	$ 429
Beginning balance (in shares)	4,291,434	4,291,434	4,291,434	4,291,434
Ending Balance (in shares)	4,291,434	4,291,434	4,291,434	4,291,434
Ending Balance	$ 429	$ 429	$ 429	$ 429
Additional Paid In Capital
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	13,281	13,419	13,419	13,437
Other	123	(1)	(15)	(19)
Ending Balance	13,404	13,418	13,404	13,418
Retained Earnings
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	56,746	47,945	53,147	43,542
Other	(33)	0
Net income attributable to Verizon	4,357	5,194	13,213	14,170
Dividends declared	(2,597)	(2,544)	(7,687)	(7,527)
Ending Balance	58,473	50,595	58,473	50,595
Retained Earnings | Cumulative Effect, Period of Adoption, Adjustment
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance			(200)	410
Retained Earnings | Cumulative Effect, Period of Adoption, Adjusted Balance
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance			52,947	43,952
Accumulated Other Comprehensive Income (Loss)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	(1,274)	1,447	998	2,370
Foreign currency translation adjustments	124	(10)	81	(53)
Unrealized gain (loss) on cash flow hedges	505	(166)	(1,391)	(716)
Unrealized gain on marketable securities	2	2	7	10
Defined benefit pension and postretirement plans	(169)	(169)	(507)	(507)
Other comprehensive income (loss)	462	(343)	(1,810)	(1,266)
Ending Balance	(812)	1,104	(812)	1,104
Treasury Stock
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	$ (6,722)	$ (6,823)	$ (6,820)	$ (6,986)
Beginning balance (in shares)	153,380	155,669	155,606	159,400
Employee plans (in shares)	41	20	2,263	3,746
Employee plans	$ 1	$ 1	$ 99	$ 164
Shareholder plans (in shares)			4	5
Shareholder plans			$ 0	$ 0
Ending Balance (in shares)	153,339	155,649	153,339	155,649
Ending Balance	$ (6,721)	$ (6,822)	$ (6,721)	$ (6,822)
Deferred Compensation-ESOPs and Other
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	237	165	222	353
Restricted stock equity grant	62	32	234	111
Amortization	(3)	0	(160)	(267)
Ending Balance	296	197	296	197
Noncontrolling Interests
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance	1,416	1,365	1,440	1,565
Total comprehensive income	147	143	417	401
Distributions and other	(102)	(117)	(396)	(576)
Ending Balance	$ 1,461	$ 1,391	1,461	1,391
Noncontrolling Interests | Cumulative Effect, Period of Adoption, Adjustment
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance			0	1
Noncontrolling Interests | Cumulative Effect, Period of Adoption, Adjusted Balance
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Beginning Balance			$ 1,440	$ 1,566

XML

Equity and Accumulated Other Comprehensive Income - Additional Information (Detail) - shares	9 Months Ended
	Sep. 30, 2020	Feb. 29, 2020
Stockholders' Equity Note [Abstract]
Stock repurchase program, number of shares authorized to be repurchased (in shares)		100,000,000
Stock repurchase program, remaining shares available for purchase (in shares)	100,000,000
Number of common shares issued from treasury stock (in shares)	2,300,000

XML

Equity and Accumulated Other Comprehensive Income - Changes in AOCI (Detail) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
AOCI Including Portion Attributable to Noncontrolling Interest [Abstract]
Beginning Balance			$ 62,835
Other comprehensive income (loss)			(744)
Amounts reclassified to net income			(1,066)
Net other comprehensive income (loss)			(1,810)
Ending Balance	$ 66,530	$ 60,312	66,530	$ 60,312
Foreign  currency translation adjustments
AOCI Including Portion Attributable to Noncontrolling Interest [Abstract]
Beginning Balance			(584)
Other comprehensive income (loss)			81
Amounts reclassified to net income			0
Net other comprehensive income (loss)			81
Ending Balance	(503)		(503)
Unrealized loss on cash flow hedges
AOCI Including Portion Attributable to Noncontrolling Interest [Abstract]
Beginning Balance			(816)
Other comprehensive income (loss)			(832)
Amounts reclassified to net income			(559)
Net other comprehensive income (loss)			(1,391)
Ending Balance	(2,207)		(2,207)
Unrealized gain on marketable securities
AOCI Including Portion Attributable to Noncontrolling Interest [Abstract]
Beginning Balance			27
Other comprehensive income (loss)			7
Amounts reclassified to net income			0
Net other comprehensive income (loss)			7
Ending Balance	34		34
Defined benefit pension and postretirement plans
AOCI Including Portion Attributable to Noncontrolling Interest [Abstract]
Beginning Balance			2,371
Other comprehensive income (loss)			0
Amounts reclassified to net income			(507)
Net other comprehensive income (loss)			(507)
Ending Balance	1,864		1,864
Accumulated Other Comprehensive Income (Loss)
AOCI Including Portion Attributable to Noncontrolling Interest [Abstract]
Beginning Balance	(1,274)	1,447	998	2,370
Net other comprehensive income (loss)	462	(343)	(1,810)	(1,266)
Ending Balance	$ (812)	$ 1,104	$ (812)	$ 1,104

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Segment Information - Additional Information (Detail)	9 Months Ended
	Sep. 30, 2020 segment
Segment Reporting [Abstract]
Number of reportable segments	2

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Segment Information - Operating Financial Information (Detail) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Segment Reporting Information [Line Items]
Operating revenues	$ 31,543	$ 32,894	$ 93,600	$ 97,093
Operating Income	7,678	8,180	21,618	23,739
Wireless equipment
Segment Reporting Information [Line Items]
Operating revenues	4,112	5,141	11,996	14,792
Service and Other
Segment Reporting Information [Line Items]
Operating revenues	27,431	27,753	81,604	82,301
Fios revenues
Segment Reporting Information [Line Items]
Operating revenues	3,036	3,054	9,111	9,072
Wireless service
Segment Reporting Information [Line Items]
Operating revenues	16,432	16,383	48,737	48,665
Consumer
Segment Reporting Information [Line Items]
Operating revenues	21,672	22,641	64,431	66,672
Consumer | Service
Segment Reporting Information [Line Items]
Operating revenues	16,255	16,432	48,496	49,043
Consumer | Wireless equipment
Segment Reporting Information [Line Items]
Operating revenues	3,403	4,256	9,989	12,326
Consumer | Other
Segment Reporting Information [Line Items]
Operating revenues	2,014	1,953	5,946	5,303
Consumer | Fios revenues
Segment Reporting Information [Line Items]
Operating revenues	2,773	2,811	8,326	8,347
Consumer | Wireless service
Segment Reporting Information [Line Items]
Operating revenues	13,442	13,533	40,005	40,346
Business
Segment Reporting Information [Line Items]
Operating revenues	7,733	7,870	22,858	23,331
Business | Wireless equipment
Segment Reporting Information [Line Items]
Operating revenues	709	880	2,000	2,500
Business | Small and Medium Business
Segment Reporting Information [Line Items]
Operating revenues	2,737	2,894	8,132	8,379
Business | Global Enterprise
Segment Reporting Information [Line Items]
Operating revenues	2,594	2,714	7,811	8,077
Business | Public Sector and Other
Segment Reporting Information [Line Items]
Operating revenues	1,639	1,472	4,636	4,435
Business | Wholesale
Segment Reporting Information [Line Items]
Operating revenues	763	790	2,279	2,440
Business | Service and Other
Segment Reporting Information [Line Items]
Operating revenues	7,000	7,000	20,900	20,900
Business | Fios revenues
Segment Reporting Information [Line Items]
Operating revenues	263	243	785	725
Business | Wireless service
Segment Reporting Information [Line Items]
Operating revenues	2,990	2,850	8,732	8,319
Total reportable segments
Segment Reporting Information [Line Items]
Operating revenues	29,405	30,511	87,289	90,003
Intersegment Eliminations
Segment Reporting Information [Line Items]
Operating revenues	80	80	237	218
Intersegment Eliminations | Consumer
Segment Reporting Information [Line Items]
Operating revenues	64	65	183	177
Intersegment Eliminations | Business
Segment Reporting Information [Line Items]
Operating revenues	16	15	54	41
Operating Segments
Segment Reporting Information [Line Items]
Operating revenues	29,485	30,591	87,526	90,221
Operating Income	8,360	8,466	24,606	25,171
Operating Segments | Consumer
Segment Reporting Information [Line Items]
Operating revenues	21,736	22,706	64,614	66,849
Operating Income	7,437	7,489	21,783	22,075
Operating Segments | Business
Segment Reporting Information [Line Items]
Operating revenues	7,749	7,885	22,912	23,372
Operating Income	$ 923	$ 977	$ 2,823	$ 3,096

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Segment Information - Reconciliation of Operating Revenues (Detail) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Segment Reporting, Revenue Reconciling Item [Line Items]
Operating revenues	$ 31,543	$ 32,894	$ 93,600	$ 97,093
Operating Segments
Segment Reporting, Revenue Reconciling Item [Line Items]
Operating revenues	29,485	30,591	87,526	90,221
Corporate and other
Segment Reporting, Revenue Reconciling Item [Line Items]
Operating revenues	2,203	2,400	6,442	7,147
Eliminations
Segment Reporting, Revenue Reconciling Item [Line Items]
Operating revenues	$ (145)	$ (97)	$ (368)	$ (275)

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Segment Information - Reconciliation of Segments Operating Income to Consolidated Income (Detail) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Segment Reporting Information [Line Items]
Operating income	$ 7,678	$ 8,180	$ 21,618	$ 23,739
Other components of net periodic benefit charges	(203)	(203)	(610)	(610)
Loss on spectrum license transaction	0	0	(1,195)	0
Net gain from dispositions of assets and businesses	0	261	0	261
Net gain from dispositions of assets and businesses			0	(94)
Equity in losses of unconsolidated businesses	(9)	(1)	(34)	(20)
Other expense, net	(774)	(110)	(703)	(1,127)
Interest expense	(1,044)	(1,146)	(3,167)	(3,571)
Income Before Provision For Income Taxes	5,851	6,923	17,714	19,021
Operating Segments
Segment Reporting Information [Line Items]
Operating income	8,360	8,466	24,606	25,171
Corporate and other
Segment Reporting Information [Line Items]
Operating income	$ (479)	$ (344)	$ (1,183)	$ (1,083)

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Commitments and Contingencies (Detail)	9 Months Ended
	Sep. 30, 2020 Agreement legal_matter
Loss Contingencies [Line Items]
Approximate number of federal district court actions alleged for patent infringement | legal_matter	25
Guarantee obligations, term	30 years
Number of agreements | Agreement	7
Payment Guarantee | Maximum
Loss Contingencies [Line Items]
Guarantee obligations, term	18 years
Payment Guarantee | Minimum
Loss Contingencies [Line Items]
Guarantee obligations, term	12 years