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Acquisitions and Divestitures - Data Center Sale (Details)
$ in Millions
1 Months Ended 12 Months Ended
Dec. 31, 2016
USD ($)
Site
Dec. 31, 2019
USD ($)
Dec. 31, 2018
USD ($)
Dec. 31, 2017
USD ($)
May 31, 2017
Site
Business Acquisition [Line Items]          
Proceeds from dispositions of businesses   $ 28 $ 0 $ 3,614  
Net gain/(loss) on sale of divested businesses   $ 0 $ 0 1,774  
Data Center Sale with Equinix          
Business Acquisition [Line Items]          
Proceeds from dispositions of businesses $ 3,600        
United States and Latin America | Data Center Sale with Equinix          
Business Acquisition [Line Items]          
Number of data center sites sold | Site 23       23
Selling, general and administrative expense | Data Center Sale with Equinix          
Business Acquisition [Line Items]          
Net gain/(loss) on sale of divested businesses       $ 1,800