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Condensed Consolidated Balance Sheets (Parenthetical) - USD ($)
$ in Millions
Mar. 31, 2019
Dec. 31, 2018
Statement of Financial Position [Abstract]    
Accounts receivable, allowances $ 744 $ 765
Series preferred stock, par value (USD per share) $ 0.1 $ 0.1
Series preferred stock, shares authorized (in shares) 250,000,000 250,000,000
Series preferred stock, shares issued (in shares) 0 0
Common stock, par value (USD per share) $ 0.1 $ 0.1
Common stock, shares authorized (in shares) 6,250,000,000 6,250,000,000
Common stock, shares issued (in shares) 4,291,433,646 4,291,433,646
Treasury stock, shares issued (in shares) 155,727,000 159,400,267