8-K

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C., 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d) of

the Securities Exchange Act of 1934

Date of Report (Date of Earliest Event Reported): May 1, 2020

CITY HOLDING COMPANY

(Exact Name of Registrant as Specified in its Charter)

Commission File Number: 0-11733

West Virginia	55-0619957
(State or Other Jurisdiction of	(I.R.S. Employer
Incorporation or Organization)	Identification No.)

25 Gatewater Road, Cross Lanes, West Virginia 25313

(Address of Principal Executive Offices, Including Zip Code)

304-769-1100

(Registrant’s Telephone Number, Including Area Code)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):

☐	Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
☐	Soliciting material pursuant to Rule 14a-12(b) under the Exchange Act (17 CFR 240.14a-12(b))
☐	Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
☐	Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17CFR240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

Title of each class	Trading symbol(s)	Name of each exchange on which registered
Common Stock $2.50 Par Value	CHCO	NASDAQ Global Select Market

Indicate by check mark whether the registrant is an emerging growth company as defined in as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company	☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

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Section 8 – Other Events

Item 8.01    Other Events.

On April 30, 2020 City National Bank (“City”), a subsidiary of City Holding Company (NASDAQ: CHCO) issued a news release announcing that City had, for the third consecutive year, received the highest ranking in customer satisfaction in the north central region in the J.D. Power 2020 U.S. Retail Banking Satisfaction Study.

A copy of the news release is attached hereto as Exhibit 99.1

Section 9 - Financial Statements and Exhibits

Item 9.01 Financial Statements and Exhibits.

(c) Exhibits

99.1 News Release issued April 30, 2020

Signatures

Pursuant to the requirements of the Securities and Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the Undersigned hereunto duly authorized.

Dated: May 1, 2020	City Holding Company
By:	/s/ David L. Bumgarner
	David L. Bumgarner
	Executive Vice President & Chief Financial Officer

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EX-99.1

Exhibit 99.1

FOR IMMEDIATE RELEASE

For further information, contact:

LeAnn Cain, Senior Marketing & PR Manager

304-769-1138

City National Bank honored by J.D. Power with customer satisfaction award for third year in a row

Charleston, W.Va.  (April 30, 2020) —  City National Bank received the highest ranking in customer satisfaction in the north central region in the J.D. Power 2020 U.S. Retail Banking Satisfaction Study, claiming the top honor in its region for the third year in a row. City beat out all other banks in West Virginia, Kentucky, Ohio, Indiana and Michigan.

“There is no greater honor than being recognized by our customers, and to receive recognition on this level for the third consecutive year is just incredible,” said President & CEO Skip Hageboeck. “Our most important goal is to provide exceptional personal service, and hearing our customers are satisfied with the service they receive is the best compliment we could receive.” 

Executive Vice President for Retail Craig Stilwell commended City’s employees, “This achievement is a testament to all City employees who are committed to making the overall customer experience as efficient, personal and helpful as possible. City’s true measure of success is how our customers feel about us, and we are grateful that our team’s efforts have been recognized and rewarded for the third year in a row.”

The U.S. Retail Banking Satisfaction Study, now in its 15th year, measures satisfaction in six factors: account opening; communication and advice; channel activities; convenience; problem resolution; and products and fees. Channel activities include seven sub-factors: ATM; assisted online; branch; call center; IVR; mobile; and website.

In addition to ranking highest overall in its region, City also fared best in the factors of “communication and advice,” “convenience” and “channel activities.” 

The study is based on responses from more than 91,950 retail banking customers of 182 of the largest banks in the United States regarding their experiences with their retail bank.

About City National Bank

Headquartered in Charleston, W. Va., City National Bank operates more than 90 branches in West Virginia, Kentucky, Virginia and Ohio. With $5.1 billion in assets, City offers a variety of financial products and services for both consumer and business customers.

XML

Document and Entity Information Document	May 01, 2020
Entity Information [Line Items]
Document Type	8-K
Document Period End Date	May 01, 2020
Entity Registrant Name	CITY HOLDING COMPANY
Entity Central Index Key	0000726854
Amendment Flag	false
Entity Incorporation, State or Country Code	WV
Entity File Number	0-11733
Entity Tax Identification Number	55-0619957
Entity Address, Address Line One	25 Gatewater Road
Entity Address, City or Town	Cross Lanes
Entity Address, State or Province	WV
Entity Address, Postal Zip Code	25313
City Area Code	304
Local Phone Number	769-1100
Written Communications	false
Soliciting Material	false
Pre-commencement Tender Offer	false
Pre-commencement Issuer Tender Offer	false
Title of 12(b) Security	Common Stock $2.50 Par Value
Trading Symbol	CHCO
Security Exchange Name	NASDAQ
Entity Emerging Growth Company	false