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Loans and Related Allowance for Credit Losses (Tables)
3 Months Ended
Mar. 31, 2024
Asset Quality [Abstract]  
Summary Of The Classification Of Portfolio Segments
CommercialConsumer
• Commercial and industrial
• Residential real estate
• Commercial real estate
• Home equity
• Equipment lease financing
• Automobile
• Credit card
• Education
• Other consumer
Analysis of Loan Portfolio
Table 39 presents the composition and delinquency status of our loan portfolio at March 31, 2024 and December 31, 2023. Loan delinquencies include government insured or guaranteed loans and loans accounted for under the fair value option.
Table 39: Analysis of Loan Portfolio (a) (b)
 Accruing    
Dollars in millionsCurrent or Less
Than 30 Days
Past Due
30-59
Days
Past Due
60-89
Days
Past Due
90 Days
or More
Past Due
Total
Past
Due (c)
 Nonperforming
Loans
Fair Value
Option
Nonaccrual
Loans (d)
Total Loans
(e)(f)
March 31, 2024  
Commercial  
Commercial and industrial$175,964 $125 $35 $90 $250   $578 $176,792 
Commercial real estate34,666     923 35,591 
Equipment lease financing6,423 22 26   13 6,462 
Total commercial217,053 149 39 90 278   1,514 218,845 
Consumer 
Residential real estate46,072 257 92 175 524 (c)284 $506 47,386 
Home equity25,278 64 24 88 464 66 25,896 
Automobile
14,586 81 19 105   97 14,788 
Credit card6,706 49 37 82 168   13 6,887 
Education
1,774 25 17 43 85 (c)1,859 
Other consumer
4,085 11 27 4,120 
Total consumer98,501 487 196 314 997   866 572 100,936 
Total$315,554 $636 $235 $404 $1,275   $2,380 $572 $319,781 
Percentage of total loans98.68 %0.20 %0.07 %0.13 %0.40 %0.74 %0.18 %100.00 %
December 31, 2023
Commercial
Commercial and industrial$176,796 $104 $45 $76 $225 $559 $177,580 
Commercial real estate34,685  16 735 35,436 
Equipment lease financing6,480 41 49 13 6,542 
Total commercial217,961 152 53 85 290 1,307 219,558 
Consumer
Residential real estate46,159 282 101 192 575 (c)294 $516 47,544 
Home equity25,533 63 27 90 458 69 26,150 
Automobile
14,638 91 20 118 104 14,860 
Credit card6,991 54 39 86 179 10 7,180 
Education
1,850 27 19 49 95 (c)1,945 
Other consumer
4,227 16 11 10 37 4,271 
Total consumer99,398 533 217 344 1,094 873 585 101,950 
Total$317,359 $685 $270 $429 $1,384 $2,180 $585 $321,508 
Percentage of total loans98.71 %0.21 %0.08 %0.13 %0.43 %0.68 %0.18 %100.00 %
(a)Amounts in table represent loans held for investment and do not include any associated ALLL.
(b)The accrued interest associated with our loan portfolio totaled $1.5 billion at both March 31, 2024 and December 31, 2023. These amounts are included in Other assets on the Consolidated Balance Sheet.
(c)Past due loan amounts include government insured or guaranteed residential real estate loans and education loans totaling $0.3 billion and $0.1 billion at both March 31, 2024 and December 31, 2023.
(d)Consumer loans accounted for under the fair value option for which we do not expect to collect substantially all principal and interest are subject to nonaccrual accounting and classification upon meeting any of our nonaccrual policy criteria. Given that these loans are not accounted for at amortized cost, they have been excluded from the nonperforming loan population.
(e)Includes unearned income, unamortized deferred fees and costs on originated loans and premiums or discounts on purchased loans totaling $0.9 billion and $1.0 billion at March 31, 2024 and December 31, 2023, respectively.
(f)Collateral dependent loans totaled $1.4 billion at both March 31, 2024 and December 31, 2023, respectively.
Nonperforming Assets
The following table presents our nonperforming assets as of March 31, 2024 and December 31, 2023:
Table 40: Nonperforming Assets
Dollars in millionsMarch 31, 2024December 31, 2023
Nonperforming loans
Commercial$1,514 $1,307 
Consumer (a)866 873 
Total nonperforming loans (b)2,380 2,180 
OREO and foreclosed assets35 36 
Total nonperforming assets$2,415 $2,216 
Nonperforming loans to total loans0.74 %0.68 %
Nonperforming assets to total loans, OREO and foreclosed assets0.76 %0.69 %
Nonperforming assets to total assets0.43 %0.39 %
(a)Excludes most unsecured consumer loans and lines of credit, which are charged off after 120 to 180 days past due and are not placed on nonperforming status.
(b)Nonperforming loans for which there is no related ALLL totaled $0.5 billion at both March 31, 2024 and December 31, 2023. This primarily includes loans with a fair value of collateral that exceeds the amortized cost basis.
Credit Quality Indicators By Loan Class
The following table presents credit quality indicators for our commercial loan classes:
Table 41: Commercial Credit Quality Indicators (a)
 Term Loans by Origination Year  
March 31, 2024
In millions
20242023202220212020PriorRevolving LoansRevolving Loans Converted to TermTotal
Commercial and industrial
Pass Rated$5,497 $20,187 $23,601 $6,708 $5,544 $14,938 $88,965 $760 $166,200 
Criticized181 949 2,336 810 298 855 5,115 48 10,592 
Total commercial and industrial loans5,678 21,136 25,937 7,518 5,842 15,793 94,080 808 176,792 
Gross charge-offs (b)(c)17 42 84 
Commercial real estate
Pass Rated474 4,666 8,362 2,949 2,019 11,485 453 30,408 
Criticized87 183 1,549 507 503 2,302 51 5,183 
Total commercial real estate loans561 4,849 9,911 3,456 2,522 13,787 454 51 35,591 
Gross charge-offs (b)    55   56 
Equipment lease financing
Pass Rated307 1,456 1,360 642 637 1,648 6,050 
Criticized12 110 82 77 46 85 412 
Total equipment lease financing loans319 1,566 1,442 719 683 1,733 6,462 
Gross charge-offs (b)   
Total commercial loans$6,558 $27,551 $37,290 $11,693 $9,047 $31,313 $94,534 $859 $218,845 
Total commercial gross charge-offs$$10 $11 $19 $$58 $42 $$148 
 Term Loans by Origination Year  
December 31, 2023
In millions
20232022202120202019PriorRevolving LoansRevolving Loans Converted to TermTotal
Commercial and industrial
Pass Rated$23,019 $26,657 $7,562 $5,783 $4,110 $11,982 $88,467 $573 $168,153 
Criticized838 1,781 739 331 281 698 4,708 51 9,427 
Total commercial and industrial loans23,857 28,438 8,301 6,114 4,391 12,680 93,175 624 177,580 
Gross charge-offs (b)25 (c)32 33 26 105 12 244 
Commercial real estate
Pass Rated4,182 8,571 2,986 2,190 4,887 7,411 383 30,610 
Criticized155 1,300 455 490 622 1,753 51 4,826 
Total commercial real estate loans4,337 9,871 3,441 2,680 5,509 9,164 434 35,436 
Gross charge-offs (b)   12 31 137   180 
Equipment lease financing
Pass Rated1,522 1,424 689 690 452 1,378 6,155 
Criticized90 81 81 51 35 49 387 
Total equipment lease financing loans1,612 1,505 770 741 487 1,427 6,542 
Gross charge-offs (b)  18 
Total commercial loans$29,806 $39,814 $12,512 $9,535 $10,387 $23,271 $93,609 $624 $219,558 
Total commercial gross charge-offs$29 $36 $37 $24 $35 $164 $105 $12 $442 
(a)Loans in our commercial portfolio are classified as Pass Rated or Criticized based on the regulatory definitions, which are driven by the PD and LGD ratings that we assign. The Criticized classification includes loans that were rated special mention, substandard or doubtful as of March 31, 2024 and December 31, 2023.
(b)Gross charge-offs are presented on a year-to-date basis, as of the period end date.
(c)Includes charge-offs of deposit overdrafts.
Residential Real Estate and Home Equity
The following table presents credit quality indicators for our residential real estate and home equity loan classes:
Table 42: Credit Quality Indicators for Residential Real Estate and Home Equity Loan Classes
Term Loans by Origination Year
March 31, 2024
In millions
20242023202220212020PriorRevolving LoansRevolving Loans Converted to TermTotal
Residential real estate
Current estimated LTV ratios
Greater than 100% $33 $148 $82 $30 $38 $331 
Greater than or equal to 80% to 100%$307 902 1,727 937 219 150 4,242 
Less than 80%382 4,146 8,039 14,270 6,417 8,852 42,106 
No LTV available 49  13 66 
Government insured or guaranteed loans 15 21 16 65 524 641 
Total residential real estate loans$689 $5,145 $9,935 $15,318 $6,731 $9,568 $47,386 
Updated FICO scores
Greater than or equal to 780$286 $3,306 $7,574 $11,926 $4,840 $5,258 $33,190 
720 to 779354 1,241 1,740 2,442 1,178 1,827 8,782 
660 to 71949 337 518 707 364 887 2,862 
Less than 660 107 74 136 124 763 1,204 
No FICO score available 139 91 160 309 707 
Government insured or guaranteed loans 15 21 16 65 524 641 
Total residential real estate loans$689 $5,145 $9,935 $15,318 $6,731 $9,568 $47,386 
Gross charge-offs (a)   $  $
Home equity
Current estimated LTV ratios
Greater than 100% $$14 $19 $330 $358 $723 
Greater than or equal to 80% to 100% 38 39 1,073 1,670 2,825 
Less than 80% 153 1,819 3,246 6,673 10,457 22,348 
Total home equity loans $160 $1,871 $3,304 $8,076 $12,485 $25,896 
Updated FICO scores
Greater than or equal to 780 $100 $1,211 $1,983 $4,507 $6,138 $13,939 
720 to 779 39 415 690 2,170 3,224 6,538 
660 to 719 16 176 354 1,179 1,917 3,642 
Less than 660 67 269 212 1,155 1,708 
No FICO score available  51 69 
Total home equity loans $160 $1,871 $3,304 $8,076 $12,485 $25,896 
Gross charge-offs (a)     $$$$10 
(Continued from previous page)Term Loans by Origination Year
December 31, 2023
In millions
20232022202120202019PriorRevolving LoansRevolving Loans Converted to TermTotal
Residential real estate
Current estimated LTV ratios
Greater than 100% $15 $139 $79 $31 $10 $28 $302 
Greater than or equal to 80% to 100% 1,665 1,928 955 221 69 92 4,930 
Less than 80%3,585 7,977 14,421 6,514 2,154 6,935 41,586 
No LTV available56  13   73 
Government insured or guaranteed loans14 20 16 66 37 500 653 
Total residential real estate loans$5,335 $10,064 $15,484 $6,832 $2,270 $7,559 $47,544 
Updated FICO scores
Greater than or equal to 780$3,206 $7,797 $12,197 $5,035 $1,492 $4,004 $33,731 
720 to 7791,482 1,659 2,389 1,107 432 1,388 8,457 
660 to 719400 508 657 334 171 721 2,791 
Less than 66093 71 133 122 82 680 1,181 
No FICO score available140 92 168 56 266 731 
Government insured or guaranteed loans14 20 16 66 37 500 653 
Total residential real estate loans$5,335 $10,064 $15,484 $6,832 $2,270 $7,559 $47,544 
Gross charge-offs (a) $$$ $$
Home equity
Current estimated LTV ratios
Greater than 100%$$12 $$14 $306 $309 $648 
Greater than or equal to 80% to 100%40 17 22 1,116 1,743 2,942 
Less than 80%157 1,866 845 2,556 6,843 10,293 22,560 
Total home equity loans $162 $1,918 $868 $2,592 $8,265 $12,345 $26,150 
Updated FICO scores
Greater than or equal to 780$102 $1,254 $489 $1,605 $4,604 $6,083 $14,137 
720 to 77938 423 216 488 2,222 3,225 6,612 
660 to 71917 174 110 271 1,207 1,894 3,673 
Less than 66065 52 220 223 1,089 1,654 
No FICO score available 54 74 
Total home equity loans $162 $1,918 $868 $2,592 $8,265 $12,345 $26,150 
Gross charge-offs (a)     $$$10 $21 
(a)Gross charge-offs are presented on a year-to-date basis, as of the period end date.
Automobile, Credit Card, Education and Other Consumer
The following table presents credit quality indicators for our automobile, credit card, education and other consumer loan classes:

Table 43: Credit Quality Indicators for Automobile, Credit Card, Education and Other Consumer Loan Classes
Term Loans by Origination Year
March 31, 2024
In millions
20242023202220212020PriorRevolving LoansRevolving Loans Converted to TermTotal
Automobile
Updated FICO scores
Greater than or equal to 780$927 $2,230 $1,480 $1,288 $443 $340 $6,708 
720 to 779438 1,727 983 689 250 252 4,339 
660 to 719206 1,009 549 368 159 195 2,486 
Less than 66011 352 271 233 139 249 1,255 
Total automobile loans$1,582 $5,318 $3,283 $2,578 $991 $1,036 $14,788 
Gross charge-offs (a) $11 $$$$$32 
Credit card
Updated FICO scores
Greater than or equal to 780$1,938 $$1,939 
720 to 7791,879 1,883 
660 to 7191,901 14 1,915 
Less than 660989 51 1,040 
No FICO score available or required (b)107 110 
Total credit card loans$6,814 $73 $6,887 
Gross charge-offs (a)$83 $$92 
Education
Updated FICO scores
Greater than or equal to 780$$61 $85 $44 $37 $360 $588 
720 to 77944 45 23 18 146 280 
660 to 71917 17 60 111 
Less than 66023 32 
No FICO score available or required (b)22 
Total loans using FICO credit metric13 133 155 78 64 590 1,033 
Other internal credit metrics 826 826 
Total education loans$13 $133 $155 $78 $64 $1,416 $1,859 
Gross charge-offs (a)     $$
Other consumer
Updated FICO scores
Greater than or equal to 780$49 $219 $104 $37 $15 $17 $36 $$478 
720 to 77977 242 130 43 19 19 75 606 
660 to 71944 126 125 46 21 21 83 468 
Less than 660 28 51 27 14 16 42 179 
Total loans using FICO credit metric170 615 410 153 69 73 236 1,731 
Other internal credit metrics11 101 30 13 101 2,119 11 2,389 
Total other consumer loans$173 $626 $511 $183 $82 $174 $2,355 $16 $4,120 
Gross charge-offs (a)$17 (c)$$$$$$ $43 
(Continued from previous page)Term Loans by Origination Year
December 31, 2023
In millions
20232022202120202019PriorRevolving LoansRevolving Loans Converted to TermTotal
Automobile
Updated FICO Scores
Greater than or equal to 780$2,722 $1,650 $1,483 $535 $368 $88 $6,846 
720 to 7791,797 1,104 778 301 250 80 4,310 
660 to 7191,014 604 408 186 186 70 2,468 
Less than 660264 272 243 152 200 105 1,236 
Total automobile loans$5,797 $3,630 $2,912 $1,174 $1,004 $343 $14,860 
Gross charge-offs (a)$$24 $22 $17 $30 $20   $121 
Credit card
Updated FICO scores
Greater than or equal to 780$2,017 $$2,018 
720 to 7791,976 1,980 
660 to 7191,979 13 1,992 
Less than 6601,036 48 1,084 
No FICO score available or required (b)103 106 
Total credit card loans$7,111 $69 $7,180 
Gross charge-offs (a)      $290 $29 $319 
Education
Updated FICO scores
Greater than or equal to 780$35 $88 $45 $40 $51 $331 $590 
720 to 77932 47 24 19 24 131 277 
660 to 71920 17 54 113 
Less than 66021 33 
No FICO score available or required (b)15 27 
Total loans using FICO credit metric106 160 83 68 85 538 1,040 
Other internal credit metrics 905 905 
Total education loans$106 $160 $83 $68 $85 $1,443 $1,945 
Gross charge-offs (a)  $$$$13   $17 
Other consumer
Updated FICO scores
Greater than or equal to 780$241 $127 $47 $21 $14 $11 $39 $$501 
720 to 779286 157 54 26 17 11 80 632 
660 to 719147 140 57 27 21 11 87 492 
Less than 66019 52 31 17 14 43 185 
Total loans using FICO credit metric693 476 189 91 66 41 249 1,810 
Other internal credit metrics 19 97 33 48 71 34 2,149 10 2,461 
Total other consumer loans$712 $573 $222 $139 $137 $75 $2,398 $15 $4,271 
Gross charge-offs (a)$75 (c)$23 $18 $14 $14 $$11 $$164 
(a)Gross charge-offs are presented on a year-to-date basis, as of the period end date.
(b)Loans where FICO scores are not available or required generally refers to new accounts issued to borrowers with limited credit history, accounts for which we cannot obtain an updated FICO score (e.g., recent profile changes), cards issued with a business name and/or cards secured by collateral. Management proactively assesses the risk and size of this loan category and, when necessary, takes actions to mitigate the credit risk.
(c)Includes charge-offs of deposit overdrafts.
Loan Modifications to Borrowers Experiencing Financial Difficulty
Loan modifications to borrowers experiencing financial difficulty (FDMs) result from our loss mitigation activities and include principal forgiveness, interest rate reductions, term extensions, payment delays, repayment plans or combinations thereof. See Note 1 Accounting Policies in our 2023 Form 10-K for additional information on FDMs.
Financing Receivable, Modified
The following table presents the amortized cost basis, as of the period end date, of FDMs granted during the three months ended March 31, 2024 and 2023:

Table 44: Loan Modifications Granted to Borrowers Experiencing Financial Difficulty (a) (b)
Three months ended March 31, 2024
Dollars in millions
Term ExtensionPayment Delay Repayment Plan Payment Delay and Term ExtensionInterest Rate Reduction and Term ExtensionInterest Rate Reduction and Payment DelayOther (c)Total% of Loan Class
Commercial
Commercial and industrial$443 $85 $27 $10 $14 $31 $610 0.35 %
Commercial real estate387 5665 508 1.43 %
Total commercial830141921014311,118 0.51 %
Consumer
Residential real estate40  43 0.09 %
Home equity$ 11 0.04 %
Credit card22 22 0.32 %
Education 0.11 %
Total consumer45 23  78 0.08 %
Total$832 $186 $23 $92 $10 $14 $39 $1,196 0.37 %

Three months ended March 31, 2023
Dollars in millions
Principal ForgivenessTerm ExtensionPayment Delay Repayment Plan Interest Rate Reduction and Term ExtensionOther (c)Total% of Loan Class
Commercial
Commercial and industrial$$198 $20 $$224 0.12 %
Commercial real estate2732730.76 %
Total commercial1471205497 0.22 %
Consumer
Residential real estate46 $49 0.11 %
Home equity$0.02 %
Credit card13 13 0.19 %
Education 0.05 %
Other consumer0.02 %
Total consumer 47 16 69 0.07 %
Total$$472 $67 $16 $$$566 0.17 %
(a)The unfunded lending related commitments on FDMs granted during the three months ended March 31, 2024 and 2023 were $0.1 billion at both dates.
(b)Excludes the amortized cost basis of modified loans that were paid off, charged off or otherwise liquidated as of the period end date.
(c)Represents all other modifications, and includes trial modifications and loans where we have received notification that a borrower has filed for Chapter 7 bankruptcy relief, but specific instructions as to the terms of the relief have not been formally ruled upon by the court.
Table 45 presents the financial effect of FDMs granted during the three months ended March 31, 2024 and 2023.

Table 45: Financial Effect of FDMs (a)
Three months ended March 31, 2024
Dollars in millions
Weighted-Average Interest Rate ReductionWeighted-Average Term Extension
(in Months)
Weighted-Average Payment Delay
(in Months)
Commercial
Commercial and industrial4.06 %115
Commercial real estate 128
Consumer
Residential real estate 8
Home equity 4
Education 10

Three Months Ended March 31, 2023
Dollars in millions
Total Principal ForgivenessWeighted-Average Interest Rate ReductionWeighted-Average Term Extension
(in Months)
Weighted-Average Payment Delay
(in Months)
Commercial
Commercial and industrial$252
Commercial real estate  13
Consumer
Residential real estate 1.71 %1458
Home equity  6
Education12
(a)Excludes the financial effects of modifications for loans that were paid off, charged off or otherwise liquidated as of the period end date.
After we modify a loan, we continue to track its performance under its most recent modified terms. The following table presents the performance, as of the period end date, of FDMs granted during the twelve months preceding March 31, 2024.
Table 46: Payment Performance of FDMs Modified in the Last 12 Months (a)
Twelve Months Ended March 31, 2024
Dollars in millions
Current or Less Than 30 Days Past Due30-59 Days Past Due60-89 Days Past Due90 Days
or More
Past Due
Nonperforming
Loans
Total
Commercial
Commercial and industrial$1,126 $16 $ $291 $1,435 
Commercial real estate816    367 1,183 
Total commercial1,942 16  658 2,618 
Consumer 
Residential real estate $92 102 
Home equity   29 31 
Credit card44 60 
Education     
Other consumer    
Total consumer59 123 199 
Total$2,001 $20 $$$781 $2,817 
(a)Represents amortized cost basis.
The following table presents the performance as of March 31, 2023 for FDMs granted since January 1, 2023:
Table 47: Payment Performance of FDMs (a)
Three Months Ended March 31, 2023
Dollars in millions
Current or Less Than 30 Days
Past Due
30-59 Days
Past Due
60-89 Days
Past Due
90 Days
or More
Past Due
Nonperforming
Loans
Total
Commercial
Commercial and industrial$193  $$30 $224 
Commercial real estate249 24 273 
Total commercial442   54 497 
Consumer 
Residential real estate10 $ $35 49 
Home equity  
Credit card13 
Education
Other consumer
Total consumer18 41 69 
Total$460 $$$$95 $566 
(a)Represents amortized cost basis.
Rollforward of Allowance for Credit Losses
Table 48: Rollforward of Allowance for Credit Losses
Three months ended March 31
20242023
In millionsCommercialConsumerTotalCommercialConsumerTotal
Allowance for loan and lease losses
Beginning balance$3,259 $1,532 $4,791 $3,114 $1,627 $4,741 
Adoption of ASU 2022-02 (a) (35)(35)
Beginning balance, adjusted3,259 1,532 4,791 3,114 1,592 4,706 
Charge-offs(148)(182)(330)(120)(162)(282)
Recoveries23 64 87 25 62 87 
Net (charge-offs)(125)(118)(243)(95)(100)(195)
Provision for credit losses 85 62 147 25 204 229 
Other(2) (2)(1)
Ending balance$3,217 $1,476 $4,693 $3,046 $1,695 $4,741 
Allowance for unfunded lending related commitments (b)
 Beginning balance$545 $118 $663 $613 $81 $694 
Provision for (recapture of) credit losses(17)26 (53)31 (22)
Ending balance$528 $144 $672 $560 $112 $672 
Allowance for credit losses at March 31 (c)
$3,745 $1,620 $5,365 $3,606 $1,807 $5,413 
(a)Represents the impact of adopting ASU 2022-02 Financial Instruments - Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures on January 1, 2023. As a result of adoption, we eliminated the accounting guidance for TDRs, including the use of a discounted cash flow approach to measure the allowance for TDRs.
(b)See Note 8 Commitments for additional information about the underlying commitments related to this allowance.
(c)Represents the ALLL plus allowance for unfunded lending related commitments and excludes allowances for investment securities and other financial assets, which together totaled $117 million and $205 million at March 31, 2024 and 2023, respectively.