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CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($)
$ in Thousands
9 Months Ended
Sep. 30, 2026
Sep. 30, 2025
Cash flows from operating activities:    
Net loss $ (42,104) $ (63,567)
Net income from discontinued operations 0 (197)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:    
Depreciation and amortization 38,244 36,768
Accretion of debt in interest expense, net 1,932 1,751
Current expected credit losses 2,178 3,422
Provision for obsolete inventory 1,749 794
Stock-based compensation 21,525 22,889
Impairment loss 5,482 0
(Gain) loss on debt extinguishment, net (380) 5,791
Deferred income tax (330) (696)
Changes in operating assets and liabilities, net of acquisitions:    
Accounts receivable 2,846 (13,836)
Inventories (15,536) (4,062)
Other current assets (681) (9,353)
Other assets (6,426) 5,885
Accounts payable (1,129) (3,394)
Accrued salaries and benefits (584) (1,866)
Accrued expenses (1,303) (4,775)
Customer deposits and deferred service revenue 6,661 8,085
Customers payable 318 1,000
Other long-term liabilities (1,079) (45)
Cash provided by (used in) operating activities - continuing operations 11,383 (15,406)
Cash provided by (used in) operating activities - discontinued operations 0 0
Net cash provided by (used in) operating activities 11,383 (15,406)
Cash flows from investing activities:    
Cash paid for acquisition, net of cash acquired (275) (4,323)
Capital expenditures (975) (2,541)
Capitalization of software costs (8,310) (4,226)
Cash used in investing activities - continuing operations (9,560) (11,090)
Cash provided by investing activities - discontinued operations 0 197
Net cash used in investing activities (9,560) (10,893)
Cash flows from financing activities:    
Repayments of long-term debt (209,040) (93,600)
Proceeds from debt issuance, net of original issue discount 257,050 111,136
Repurchase of common stock (33,125) 0
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock 0 (7,043)
Proceeds from employee stock purchase plan 536 628
Proceeds from exercise of stock options 171 390
Cash provided by financing activities - continuing operations 15,592 11,511
Cash provided by financing activities - discontinued operations 0 0
Net cash provided by financing activities 15,592 11,511
Effect of exchange rate changes on cash and cash equivalents (2,170) 136
Net increase (decrease) in cash and cash equivalents and cash held on behalf of customers 15,245 (14,652)
Cash and cash equivalents and cash held on behalf of customers at beginning of period 93,685 121,545
Cash and cash equivalents and cash held on behalf of customers at end of period 108,930 106,893
Reconciliation of cash and cash equivalents and cash held on behalf of customers    
Cash and cash equivalents 94,492 92,465
Cash held on behalf of customers 14,438 14,428
Total cash and cash equivalents and cash held on behalf of customers 108,930 106,893
Supplemental disclosures of cash flow information:    
Cash paid for interest 8,132 2,275
Cash paid for income taxes 4,963 4,865
Capitalized software recorded in accounts payable 432 190
Capital expenditures in accounts payable 257 119
Common stock issued for acquisition 24,836 108,182
Common stock issued for conversion of 2026 Notes $ 20,567 $ 0