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CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2026
Mar. 31, 2025
Cash flows from operating activities:    
Net loss $ (16,169) $ (24,350)
Net income from discontinued operations 0 (197)
Adjustments to reconcile net loss to net cash used in operating activities:    
Depreciation and amortization 12,012 11,882
Accretion of debt in interest expense, net 598 588
Current expected credit losses 1,479 1,109
Provision for obsolete inventory 648 (268)
Stock-based compensation 7,203 7,181
(Gain) loss on debt extinguishment, net (380) 5,791
Deferred income tax (10) 961
Changes in operating assets and liabilities, net of acquisitions:    
Accounts receivable (7,641) (11,356)
Inventories (4,121) (840)
Other current assets 14 (2,012)
Other assets 883 592
Accounts payable (3,048) (2,962)
Accrued salaries and benefits (8,905) (10,433)
Accrued expenses (1,502) (2,918)
Customer deposits and deferred service revenue 3,883 5,451
Customers payable (568) 4,631
Other long-term liabilities (1,020) (21)
Cash used in operating activities - continuing operations (16,644) (17,171)
Cash used in operating activities - discontinued operations 0 0
Net cash used in operating activities (16,644) (17,171)
Cash flows from investing activities:    
Cash paid for acquisition, net of cash acquired (275) (4,323)
Capital expenditures (321) (413)
Capitalization of software costs (2,369) (1,138)
Cash used in investing activities - continuing operations (2,965) (5,874)
Cash provided by investing activities - discontinued operations 0 197
Net cash used in investing activities (2,965) (5,677)
Cash flows from financing activities:    
Repayments of long-term debt (206,170) (93,600)
Proceeds from debt issuance, net of original issue discount 257,050 111,136
Repurchase of common stock (33,125) 0
Treasury stock acquired from employees upon vesting or forfeiture of restricted stock 0 (7,015)
Proceeds from exercise of stock options 54 215
Cash provided by financing activities - continuing operations 17,809 10,736
Cash provided by financing activities - discontinued operations 0 0
Net cash provided by financing activities 17,809 10,736
Effect of exchange rate changes on cash and cash equivalents (1,101) 278
Net decrease in cash and cash equivalents and cash held on behalf of customers (2,901) (11,834)
Cash and cash equivalents and cash held on behalf of customers at beginning of period 93,685 121,545
Cash and cash equivalents and cash held on behalf of customers at end of period 90,784 109,711
Reconciliation of cash and cash equivalents and cash held on behalf of customers    
Cash and cash equivalents 77,232 91,652
Cash held on behalf of customers 13,552 18,059
Total cash and cash equivalents and cash held on behalf of customers 90,784 109,711
Supplemental disclosures of cash flow information:    
Cash paid for interest 1,521 349
Cash paid for income taxes 2,900 2,145
Capitalized software recorded in accounts payable 326 40
Capital expenditures in accounts payable 206 303
Common stock issued for acquisition 24,836 0
Common stock issued for conversion of 2026 Notes $ 20,567 $ 0